在线客服客户档案等

CallCenterApi/CallCenterApi.DAL/T_RepositoryInformation.cs

@@ -109,8 +109,8 @@ namespace CallCenterApi.DAL
             strSql.Append("F_IntExpand1=@F_IntExpand1,");
             strSql.Append("F_CreateOn=@F_CreateOn,");
             strSql.Append("F_CreateBy=@F_CreateBy,");
-            strSql.Append("F_AuditID=@F_AuditID");
-            strSql.Append("F_UseNum=@F_UseNum");
+            strSql.Append("F_AuditID=@F_AuditID,");
+            strSql.Append("F_UseNum=@F_UseNum,");
             strSql.Append("F_CollectionNum=@F_CollectionNum");
             strSql.Append(" where F_RepositoryId=@F_RepositoryId");
             SqlParameter[] parameters = {

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/WebChat/ChatMessagesController.cs

@@ -19,6 +19,7 @@ namespace CallCenterApi.Interface.Controllers.WebChat
         BLL.T_Chat_IM_ReplyList bll_Rep = new BLL.T_Chat_IM_ReplyList();
         BLL.T_Chat_IM_OperationRecords bll_Record = new BLL.T_Chat_IM_OperationRecords();
         BLL.T_RepositoryInformation bll_Knowledge = new BLL.T_RepositoryInformation();
+        BLL.T_Bus_WorkOrder bll_Wo = new BLL.T_Bus_WorkOrder();
 
         #region 快速回复
 
@@ -26,9 +27,10 @@ namespace CallCenterApi.Interface.Controllers.WebChat
         /// 快速回复列表
         /// </summary>
         /// <param name="keyword"></param>
+        /// <param name="iscollection">收藏（0所有的，1收藏的）</param>
         /// <returns></returns>
         [Authority]
-        public ActionResult GetReplyList(string keyword)
+        public ActionResult GetReplyList(string keyword,int iscollection = 0)
         {
             string usercode = User.UserData["F_UserCode"];
             DataTable dt = new DataTable();
@@ -57,7 +59,10 @@ namespace CallCenterApi.Interface.Controllers.WebChat
                 sql = sb.ToString();
                 sql += ")";
             }
-            
+             
+            if(iscollection == 1)
+                sql += $" and ((SELECT COUNT(1) FROM dbo.T_Chat_IM_OperationRecords WHERE 1=1 AND F_TableName = 'T_Chat_IM_ReplyList' AND F_TableField = 'F_CollectionNum' AND F_ReplyId = T_Chat_IM_ReplyList.F_Id AND F_CreateBy = '{usercode}') > 0)";
+
             if (strpageindex.Trim() != "")
                 pageindex = Convert.ToInt32(strpageindex);
             if (strpagesize.Trim() != "")
@@ -83,6 +88,7 @@ namespace CallCenterApi.Interface.Controllers.WebChat
                 int CollectionNum = list_Record.Where(r => r.F_ReplyId == int.Parse(dr["F_Id"].ToString())).Count();
                 dr["IsCollection"] = CollectionNum > 0 ? true : false;
             }
+
             var obj = new
             {
                 rows = dt,
@@ -221,8 +227,10 @@ namespace CallCenterApi.Interface.Controllers.WebChat
         /// 知识库列表
         /// </summary>
         /// <param name="keyword"></param>
+        /// <param name="iscollection">收藏（0所有的，1收藏的）</param>
         /// <returns></returns>
-        public ActionResult GetKnowledgeList(string keyword)
+        [Authority]
+        public ActionResult GetKnowledgeList(string keyword, int iscollection = 0)
         {
             string usercode = User.UserData["F_UserCode"];
             DataTable dt = new DataTable();
@@ -244,6 +252,9 @@ namespace CallCenterApi.Interface.Controllers.WebChat
                 sql += ")";
             }
 
+            if (iscollection == 1)
+                sql += $" and ((SELECT COUNT(1) FROM dbo.T_Chat_IM_OperationRecords WHERE 1=1 AND F_TableName = 'T_RepositoryInformation' AND F_TableField = 'F_CollectionNum' AND F_ReplyId = T_RepositoryInformation.F_RepositoryId AND F_CreateBy = '{usercode}') > 0)";
+
             string strpageindex = RequestString.GetQueryString("page");
             int pageindex = 1;
             string strpagesize = RequestString.GetQueryString("pagesize");
@@ -269,7 +280,7 @@ namespace CallCenterApi.Interface.Controllers.WebChat
                 dt = BLL.PagerBLL.GetListPager(
                     "T_RepositoryInformation",
                     "F_RepositoryId",
-                    "F_CategoryId,(SELECT F_CategoryName FROM dbo.T_RepositoryCategory WHERE F_CategoryId = T_RepositoryInformation.F_CategoryId) AS CategoryName,F_Title,F_Content,F_Description,F_CreateOn",
+                    "F_RepositoryId,F_CategoryId,(SELECT F_CategoryName FROM dbo.T_RepositoryCategory WHERE F_CategoryId = T_RepositoryInformation.F_RepositoryId) AS CategoryName,F_Title,F_Content,F_Description,F_CreateOn",
                     sql,
                     "ORDER BY F_RepositoryId desc",
                     pagesize,
@@ -281,7 +292,7 @@ namespace CallCenterApi.Interface.Controllers.WebChat
             dt.Columns.Add("IsCollection", typeof(bool));   //收藏
             foreach (DataRow dr in dt.Rows)
             {
-                int CollectionNum = list_Record.Where(r => r.F_ReplyId == int.Parse(dr["F_Id"].ToString())).Count();
+                int CollectionNum = list_Record.Where(r => r.F_ReplyId == int.Parse(dr["F_RepositoryId"].ToString())).Count();
                 dr["IsCollection"] = CollectionNum > 0 ? true : false;
             }
 
@@ -391,11 +402,180 @@ namespace CallCenterApi.Interface.Controllers.WebChat
         #endregion
 
         #region 工单查询
+        /// <summary>
+        /// 工单列表
+        /// </summary>
+        /// <param name="keyword"></param>
+        /// <returns></returns>
+        [Authority]
+        public ActionResult GetWorkOrderList(string keyword)
+        {
+            string usercode = User.UserData["F_UserCode"];
+            DataTable dt = new DataTable();
+            // 分词关键字
+            string keyWords = KeywordSpliterHelper.DoGetKeyword(keyword);
+            string[] sArrayKey = keyWords.Trim().Split(',');
+            string sql = "";
+            foreach (string key in sArrayKey)
+            {
+                if (key.Trim() != "")
+                    sql += " or F_WorkOrderId like '%" + key + "%' or F_ComTitle like '%" + key + "%' or F_ComContent like '%" + key + "%'";
+            }
+            if (!string.IsNullOrEmpty(sql))
+            {
+                // 去掉前面的or，且拼接（)
+                StringBuilder sb = new StringBuilder(sql);
+                sb.Replace(" or ", " AND (", 0, 4);
+                sql = sb.ToString();
+                sql += ")";
+            }
+
+            string strpageindex = RequestString.GetQueryString("page");
+            int pageindex = 1;
+            string strpagesize = RequestString.GetQueryString("pagesize");
+            int pagesize = 10;
+
+            sql += "  and F_IsDelete=0";
+            if (strpageindex.Trim() != "")
+                pageindex = Convert.ToInt32(strpageindex);
+            if (strpagesize.Trim() != "")
+                pagesize = Convert.ToInt32(strpagesize);
+            int recordCount = 0;
+
+            // 关键词不为空，且分词后为空时，相当于没有搜索到信息（下面是相反的条件）
+            if (!(!string.IsNullOrEmpty(keyword) && string.IsNullOrEmpty(keyWords)))
+            {
+                dt = BLL.PagerBLL.GetListPager(
+                    "T_Bus_WorkOrder WITH(NOLOCK)",
+                    "F_WorkOrderId",
+                    "F_WorkOrderId,F_ComTitle,F_WorkState,F_MainDeptId,F_OtherDeptIds,F_DealTime,F_LeaveRecordId,F_CallRecordId,F_IsResult,F_IsProtect,F_IsReturn,F_CreateTime,dbo.GetUserName(F_CreateUser) as UserName,dbo.GetDictionaryName(F_InfoType) as TypeName,dbo.GetDictionaryName(F_InfoSource) as SourceName,F_ComContent",
+                    sql,
+                    "ORDER BY F_Id desc",
+                    pagesize,
+                    pageindex,
+                    true,
+                    out recordCount);
+            }
+            var obj = new
+            {
+                rows = dt,
+                keys = keyWords,
+                total = recordCount
+            };
+            return Content(obj.ToJson());
+        }
+
+        /// <summary>
+        /// 发送 工单
+        /// </summary>
+        /// <param name="id"></param>
+        /// <returns></returns>
+        [HttpPost]
+        [Authority]
+        public ActionResult SendWorkOrder(int id = 0)
+        {
+            var model_Collection = new Model.T_Chat_IM_OperationRecords();
+            model_Collection.F_ReplyId = id;
+            model_Collection.F_TableName = "T_Bus_WorkOrder";   //表名
+            model_Collection.F_TableField = "F_UseNum";             //对应字段 使用数 F_UseNum
+            model_Collection.F_CollectionNum = 1;
+            model_Collection.F_CreateBy = User.UserData["F_UserCode"];
+            model_Collection.F_CreateTime = DateTime.Now;
+            int cid = bll_Record.Add(model_Collection);
+            if (cid > 0)
+                return Success("发送成功");
+            else
+                return Success("发送失败");
+        }
 
         #endregion
 
         #region 客户档案查询
+        /// <summary>
+        /// 客户档案列表
+        /// </summary>
+        /// <param name="keyword"></param>
+        /// <returns></returns>
+        [Authority]
+        public ActionResult GetCustomerList(string keyword)
+        {
+            string usercode = User.UserData["F_UserCode"];
+            DataTable dt = new DataTable();
+            // 分词关键字
+            string keyWords = KeywordSpliterHelper.DoGetKeyword(keyword);
+            string[] sArrayKey = keyWords.Trim().Split(',');
+            string sql = "";
+            foreach (string key in sArrayKey)
+            {
+                if (key.Trim() != "")
+                    sql += " or F_Telephone like '%" + key + "%' or F_Mobile like '%" + key + "%' or F_ChargeTelephone like '%" + key + "%' or F_CustomerName like '%" + key + "%' or F_ChargeDept like '%" + key + "%'";
+            }
+            if (!string.IsNullOrEmpty(sql))
+            {
+                // 去掉前面的or，且拼接（)
+                StringBuilder sb = new StringBuilder(sql);
+                sb.Replace(" or ", " AND (", 0, 4);
+                sql = sb.ToString();
+                sql += ")";
+            }
+
+            string strpageindex = RequestString.GetQueryString("page");
+            int pageindex = 1;
+            string strpagesize = RequestString.GetQueryString("pagesize");
+            int pagesize = 10;
+
+            sql += " and F_DeleteFlag=0";
+            if (strpageindex.Trim() != "")
+                pageindex = Convert.ToInt32(strpageindex);
+            if (strpagesize.Trim() != "")
+                pagesize = Convert.ToInt32(strpagesize);
+            int recordCount = 0;
+
+            // 关键词不为空，且分词后为空时，相当于没有搜索到信息（下面是相反的条件）
+            if (!(!string.IsNullOrEmpty(keyword) && string.IsNullOrEmpty(keyWords)))
+            {
+                dt = BLL.PagerBLL.GetListPager(
+                    "T_Cus_CustomerBase WITH(NOLOCK)",
+                    "F_CustomerId",
+                    "F_CustomerId,F_CustomerName,F_Mobile,F_Telephone,F_CustomerEName,F_PostCode,F_Email,F_ChargeTelephone,F_ChargeDept,F_CreatedOn",
+                    sql,
+                    "ORDER BY F_CustomerId desc",
+                    pagesize,
+                    pageindex,
+                    true,
+                    out recordCount);
+            }
+            var obj = new
+            {
+                rows = dt,
+                keys = keyWords,
+                total = recordCount
+            };
+            return Content(obj.ToJson());
+        }
 
+        /// <summary>
+        /// 发送 工单
+        /// </summary>
+        /// <param name="id"></param>
+        /// <returns></returns>
+        [HttpPost]
+        [Authority]
+        public ActionResult SendCustomer(int id = 0)
+        {
+            var model_Collection = new Model.T_Chat_IM_OperationRecords();
+            model_Collection.F_ReplyId = id;
+            model_Collection.F_TableName = "T_Cus_CustomerBase";   //表名
+            model_Collection.F_TableField = "F_UseNum";             //对应字段 使用数 F_UseNum
+            model_Collection.F_CollectionNum = 1;
+            model_Collection.F_CreateBy = User.UserData["F_UserCode"];
+            model_Collection.F_CreateTime = DateTime.Now;
+            int cid = bll_Record.Add(model_Collection);
+            if (cid > 0)
+                return Success("发送成功");
+            else
+                return Success("发送失败");
+        }
         #endregion
     }
 }

CallCenterCommon/CallCenter.WebChatServer/CallCenter.WebChatServer.csproj.user

@@ -10,4 +10,7 @@
     <FallbackCulture>zh-CN</FallbackCulture>
     <VerifyUploadedFiles>false</VerifyUploadedFiles>
   </PropertyGroup>
+  <PropertyGroup>
+    <EnableSecurityDebugging>false</EnableSecurityDebugging>
+  </PropertyGroup>
 </Project>

CallCenterCommon/CallCenter.WebChatServer/KeywordSpliter.cs

@@ -433,7 +433,7 @@ namespace CallCenter.WebChatServer
             else
             {
                 // 2个字
-                if (key_l < 4)
+                if (key_l < 3)
                     b = true;
             }
             return b;

CallCenterCommon/CallCenter.WebChatServer/Program.cs

@@ -11,7 +11,7 @@ namespace CallCenter.WebChatServer
         static void Main(string[] args)
         {
             ////测试案例 - 关键词
-            //string strContent = new ChatSql().GetSmartRobotByKey("商丘是国家历史文化名城");
+            //string strContent = new ChatSql().GetSmartRobotByKey("我想创建工单");
             //Console.WriteLine(strContent + "\r\n");
             //Console.ReadKey();
 

CallCenterCommon/CallCenter.WebChatServer/keywords_baidu.dic

@@ -1,13 +1,15 @@
 你好
+物业
+快速
 开发
 系统
 新闻
 呼叫系统
 呼叫
-商丘简介
-商丘12345
+简介
 支付
 产品
-加一
+公司
 地址
-咨询
+咨询
+创建工单