知识库添加使用量和收藏量字段

CallCenterApi/CallCenterApi.DAL/T_RepositoryInformation.cs

@@ -38,9 +38,9 @@ namespace CallCenterApi.DAL
         {
             StringBuilder strSql = new StringBuilder();
             strSql.Append("insert into T_RepositoryInformation(");
-            strSql.Append("F_CategoryId,F_Title,F_Content,F_Description,F_Url,F_KeyWords,F_ClickCount,F_ISPass,F_ISSubmitAudit,F_Expand1,F_Expand2,F_IntExpand1,F_CreateOn,F_CreateBy,F_AuditID)");
+            strSql.Append("F_CategoryId,F_Title,F_Content,F_Description,F_Url,F_KeyWords,F_ClickCount,F_ISPass,F_ISSubmitAudit,F_Expand1,F_Expand2,F_IntExpand1,F_CreateOn,F_CreateBy,F_AuditID,F_UseNum,F_CollectionNum)");
             strSql.Append(" values (");
-            strSql.Append("@F_CategoryId,@F_Title,@F_Content,@F_Description,@F_Url,@F_KeyWords,@F_ClickCount,@F_ISPass,@F_ISSubmitAudit,@F_Expand1,@F_Expand2,@F_IntExpand1,@F_CreateOn,@F_CreateBy,@F_AuditID)");
+            strSql.Append("@F_CategoryId,@F_Title,@F_Content,@F_Description,@F_Url,@F_KeyWords,@F_ClickCount,@F_ISPass,@F_ISSubmitAudit,@F_Expand1,@F_Expand2,@F_IntExpand1,@F_CreateOn,@F_CreateBy,@F_AuditID,@F_UseNum,@F_CollectionNum)");
             strSql.Append(";select @@IDENTITY");
             SqlParameter[] parameters = {
                     new SqlParameter("@F_CategoryId", SqlDbType.Int,4),
@@ -57,7 +57,9 @@ namespace CallCenterApi.DAL
                     new SqlParameter("@F_IntExpand1", SqlDbType.SmallInt,2),
                     new SqlParameter("@F_CreateOn", SqlDbType.DateTime),
                     new SqlParameter("@F_CreateBy", SqlDbType.Int,4),
-                    new SqlParameter("@F_AuditID", SqlDbType.Int,4)};
+                    new SqlParameter("@F_AuditID", SqlDbType.Int,4),
+                    new SqlParameter("@F_UseNum", SqlDbType.Int,4),
+                    new SqlParameter("@F_CollectionNum", SqlDbType.Int,4)};
             parameters[0].Value = model.F_CategoryId;
             parameters[1].Value = model.F_Title;
             parameters[2].Value = model.F_Content;
@@ -73,6 +75,8 @@ namespace CallCenterApi.DAL
             parameters[12].Value = model.F_CreateOn;
             parameters[13].Value = model.F_CreateBy;
             parameters[14].Value = model.F_AuditID;
+            parameters[15].Value = model.F_UseNum;
+            parameters[16].Value = model.F_CollectionNum;
 
             object obj = DbHelperSQL.GetSingle(strSql.ToString(), parameters);
             if (obj == null)
@@ -106,6 +110,8 @@ namespace CallCenterApi.DAL
             strSql.Append("F_CreateOn=@F_CreateOn,");
             strSql.Append("F_CreateBy=@F_CreateBy,");
             strSql.Append("F_AuditID=@F_AuditID");
+            strSql.Append("F_UseNum=@F_UseNum");
+            strSql.Append("F_CollectionNum=@F_CollectionNum");
             strSql.Append(" where F_RepositoryId=@F_RepositoryId");
             SqlParameter[] parameters = {
                     new SqlParameter("@F_CategoryId", SqlDbType.Int,4),
@@ -123,6 +129,8 @@ namespace CallCenterApi.DAL
                     new SqlParameter("@F_CreateOn", SqlDbType.DateTime),
                     new SqlParameter("@F_CreateBy", SqlDbType.Int,4),
                     new SqlParameter("@F_AuditID", SqlDbType.Int,4),
+                    new SqlParameter("@F_UseNum", SqlDbType.Int,4),
+                    new SqlParameter("@F_CollectionNum", SqlDbType.Int,4),
                     new SqlParameter("@F_RepositoryId", SqlDbType.Int,4)};
             parameters[0].Value = model.F_CategoryId;
             parameters[1].Value = model.F_Title;
@@ -139,7 +147,9 @@ namespace CallCenterApi.DAL
             parameters[12].Value = model.F_CreateOn;
             parameters[13].Value = model.F_CreateBy;
             parameters[14].Value = model.F_AuditID;
-            parameters[15].Value = model.F_RepositoryId;
+            parameters[15].Value = model.F_UseNum;
+            parameters[16].Value = model.F_CollectionNum;
+            parameters[17].Value = model.F_RepositoryId;
 
             int rows = DbHelperSQL.ExecuteSql(strSql.ToString(), parameters);
             if (rows > 0)
@@ -203,7 +213,7 @@ namespace CallCenterApi.DAL
         {
 
             StringBuilder strSql = new StringBuilder();
-            strSql.Append("select  top 1 F_RepositoryId,F_CategoryId,F_Title,F_Content,F_Description,F_Url,F_KeyWords,F_ClickCount,F_ISPass,F_ISSubmitAudit,F_Expand1,F_Expand2,F_IntExpand1,F_CreateOn,F_CreateBy,F_AuditID from T_RepositoryInformation ");
+            strSql.Append("select  top 1 F_RepositoryId,F_CategoryId,F_Title,F_Content,F_Description,F_Url,F_KeyWords,F_ClickCount,F_ISPass,F_ISSubmitAudit,F_Expand1,F_Expand2,F_IntExpand1,F_CreateOn,F_CreateBy,F_AuditID,F_UseNum,F_CollectionNum from T_RepositoryInformation ");
             strSql.Append(" where F_RepositoryId=@F_RepositoryId");
             SqlParameter[] parameters = {
                     new SqlParameter("@F_RepositoryId", SqlDbType.Int,4)
@@ -295,6 +305,14 @@ namespace CallCenterApi.DAL
                 {
                     model.F_AuditID = int.Parse(row["F_AuditID"].ToString());
                 }
+                if (row["F_UseNum"] != null && row["F_UseNum"].ToString() != "")
+                {
+                    model.F_UseNum = int.Parse(row["F_UseNum"].ToString());
+                }
+                if (row["F_CollectionNum"] != null && row["F_CollectionNum"].ToString() != "")
+                {
+                    model.F_CollectionNum = int.Parse(row["F_CollectionNum"].ToString());
+                }
             }
             return model;
         }
@@ -305,7 +323,7 @@ namespace CallCenterApi.DAL
         public DataSet GetList(string strWhere)
         {
             StringBuilder strSql = new StringBuilder();
-            strSql.Append("select F_RepositoryId,F_CategoryId,F_Title,F_Content,F_Description,F_Url,F_KeyWords,F_ClickCount,F_ISPass,F_ISSubmitAudit,F_Expand1,F_Expand2,F_IntExpand1,F_CreateOn,F_CreateBy,F_AuditID ");
+            strSql.Append("select F_RepositoryId,F_CategoryId,F_Title,F_Content,F_Description,F_Url,F_KeyWords,F_ClickCount,F_ISPass,F_ISSubmitAudit,F_Expand1,F_Expand2,F_IntExpand1,F_CreateOn,F_CreateBy,F_AuditID,F_UseNum,F_CollectionNum ");
             strSql.Append(" FROM T_RepositoryInformation ");
             if (strWhere.Trim() != "")
             {
@@ -325,7 +343,7 @@ namespace CallCenterApi.DAL
             {
                 strSql.Append(" top " + Top.ToString());
             }
-            strSql.Append(" F_RepositoryId,F_CategoryId,F_Title,F_Content,F_Description,F_Url,F_KeyWords,F_ClickCount,F_ISPass,F_ISSubmitAudit,F_Expand1,F_Expand2,F_IntExpand1,F_CreateOn,F_CreateBy,F_AuditID ");
+            strSql.Append(" F_RepositoryId,F_CategoryId,F_Title,F_Content,F_Description,F_Url,F_KeyWords,F_ClickCount,F_ISPass,F_ISSubmitAudit,F_Expand1,F_Expand2,F_IntExpand1,F_CreateOn,F_CreateBy,F_AuditID,F_UseNum,F_CollectionNum ");
             strSql.Append(" FROM T_RepositoryInformation ");
             if (strWhere.Trim() != "")
             {

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/WebChat/ChatMessagesController.cs

@@ -18,7 +18,7 @@ namespace CallCenterApi.Interface.Controllers.WebChat
     {
         BLL.T_Chat_IM_ReplyList bll_Rep = new BLL.T_Chat_IM_ReplyList();
         BLL.T_Chat_IM_OperationRecords bll_Record = new BLL.T_Chat_IM_OperationRecords();
-        //BLL.T_RepositoryInformation bll_Info = new BLL.T_RepositoryInformation();
+        BLL.T_RepositoryInformation bll_Knowledge = new BLL.T_RepositoryInformation();
 
         #region 快速回复
 
@@ -27,9 +27,19 @@ namespace CallCenterApi.Interface.Controllers.WebChat
         /// </summary>
         /// <param name="keyword"></param>
         /// <returns></returns>
+        [Authority]
         public ActionResult GetReplyList(string keyword)
         {
+            string usercode = User.UserData["F_UserCode"];
             DataTable dt = new DataTable();
+            string strpageindex = RequestString.GetQueryString("page");
+            int pageindex = 1;
+            string strpagesize = RequestString.GetQueryString("pagesize");
+            int pagesize = 10;
+            int recordCount = 0;
+
+            var list_Record = bll_Record.GetModelList($"F_CreateBy = '{usercode}' AND F_TableName = 'T_Chat_IM_ReplyList' AND F_TableField = 'F_CollectionNum'").ToList();
+
             // 分词关键字
             string keyWords = KeywordSpliterHelper.DoGetKeyword(keyword);
             string[] sArrayKey = keyWords.Trim().Split(',');
@@ -47,17 +57,15 @@ namespace CallCenterApi.Interface.Controllers.WebChat
                 sql = sb.ToString();
                 sql += ")";
             }
-
-            string strpageindex = RequestString.GetQueryString("page");
-            int pageindex = 1;
-            string strpagesize = RequestString.GetQueryString("pagesize");
-            int pagesize = 10;
+            
             if (strpageindex.Trim() != "")
                 pageindex = Convert.ToInt32(strpageindex);
             if (strpagesize.Trim() != "")
                 pagesize = Convert.ToInt32(strpagesize);
-            int recordCount = 0;
-            dt = BLL.PagerBLL.GetListPager(
+            // 关键词不为空，且分词后为空时，相当于没有搜索到信息（下面是相反的条件）
+            if (!(!string.IsNullOrEmpty(keyword) && string.IsNullOrEmpty(keyWords)))
+            {
+                dt = BLL.PagerBLL.GetListPager(
                 "T_Chat_IM_ReplyList",
                 "F_Id",
                 "F_Id,(SELECT F_Name FROM dbo.T_Chat_IM_ReplyClass WHERE F_Id = F_ClassId) AS ReplyClassName,F_ReplyContent,F_CreateTime",
@@ -67,7 +75,14 @@ namespace CallCenterApi.Interface.Controllers.WebChat
                 pageindex,
                 true,
                 out recordCount);
+            }
 
+            dt.Columns.Add("IsCollection", typeof(bool));   //收藏
+            foreach (DataRow dr in dt.Rows)
+            {
+                int CollectionNum = list_Record.Where(r => r.F_ReplyId == int.Parse(dr["F_Id"].ToString())).Count();
+                dr["IsCollection"] = CollectionNum > 0 ? true : false;
+            }
             var obj = new
             {
                 rows = dt,
@@ -80,7 +95,7 @@ namespace CallCenterApi.Interface.Controllers.WebChat
         }
 
         /// <summary>
-        /// 发送
+        /// 发送 - 快速回复
         /// </summary>
         /// <param name="id"></param>
         /// <returns></returns>
@@ -112,7 +127,7 @@ namespace CallCenterApi.Interface.Controllers.WebChat
         }
 
         /// <summary>
-        /// 收藏
+        /// 收藏/取消收藏
         /// </summary>
         /// <param name="id"></param>
         /// <returns></returns>
@@ -120,31 +135,59 @@ namespace CallCenterApi.Interface.Controllers.WebChat
         [Authority]
         public ActionResult CollectionReply(int id = 0)
         {
+            string usercode = User.UserData["F_UserCode"];
             if (id <= 0)
                 return Error("参数错误");
             var model = bll_Rep.GetModel(id);
             if (model == null)
                 return Error("操作失败");
-            model.F_CollectionNum += 1;
-            bool b = bll_Rep.Update(model);
-            if (b)
+
+            // 收藏是否存在
+            string sql = $"SELECT COUNT(1) FROM dbo.T_Chat_IM_OperationRecords WHERE 1=1 AND F_TableName = 'T_Chat_IM_ReplyList' AND F_TableField = 'F_CollectionNum' AND F_ReplyId = {id} AND F_CreateBy = '{usercode}'";
+            bool isCollection = DbHelperSQL.Exists(sql);
+            if (isCollection)
             {
-                var model_Collection = new Model.T_Chat_IM_OperationRecords();
-                model_Collection.F_ReplyId = id;
-                model_Collection.F_TableName = "T_Chat_IM_ReplyList";   //表名
-                model_Collection.F_TableField = "F_CollectionNum";      //对应字段 收藏数 F_CollectionNum
-                model_Collection.F_CollectionNum = 1;
-                model_Collection.F_CreateBy = User.UserData["F_UserCode"];
-                model_Collection.F_CreateTime = DateTime.Now;
-                bll_Record.Add(model_Collection);
-                return Success("收藏成功");
+                // 已存在，取消收藏
+                model.F_CollectionNum -= 1;
+                bool b = bll_Rep.Update(model);
+                if (b)
+                {
+                    // 删除收藏记录
+                    string sql_Records = $"DELETE FROM dbo.T_Chat_IM_OperationRecords WHERE 1=1 AND F_TableName = 'T_Chat_IM_ReplyList' AND F_TableField = 'F_CollectionNum' AND F_ReplyId = {id} AND F_CreateBy = '{usercode}'";
+                    var obj = DbHelperSQL.ExecuteSql(sql_Records);
+                    return Success("取消收藏成功");
+                }
+                else
+                    return Success("取消收藏失败");
             }
             else
-                return Success("收藏失败");
+            {
+                // 不存在，收藏
+                model.F_CollectionNum += 1;
+                bool b = bll_Rep.Update(model);
+                if (b)
+                {
+                    // 删除收藏记录
+                    string sql_Records = $"DELETE FROM dbo.T_Chat_IM_OperationRecords WHERE 1=1 AND F_TableName = 'T_Chat_IM_ReplyList' AND F_TableField = 'F_CollectionNum' AND F_ReplyId = {id} AND F_CreateBy = '{usercode}'";
+                    var obj = DbHelperSQL.ExecuteSql(sql_Records);
+                    // 添加收藏
+                    var model_Collection = new Model.T_Chat_IM_OperationRecords();
+                    model_Collection.F_ReplyId = id;
+                    model_Collection.F_TableName = "T_Chat_IM_ReplyList";   //表名
+                    model_Collection.F_TableField = "F_CollectionNum";      //对应字段 收藏数 F_CollectionNum
+                    model_Collection.F_CollectionNum = 1;
+                    model_Collection.F_CreateBy = User.UserData["F_UserCode"];
+                    model_Collection.F_CreateTime = DateTime.Now;
+                    bll_Record.Add(model_Collection);
+                    return Success("收藏成功");
+                }
+                else
+                    return Success("收藏失败");
+            }
         }
 
         /// <summary>
-        /// 取消收藏
+        /// 取消收藏 - 不用
         /// </summary>
         /// <param name="id"></param>
         /// <returns></returns>
@@ -162,13 +205,13 @@ namespace CallCenterApi.Interface.Controllers.WebChat
             bool b = bll_Rep.Update(model);
             if (b)
             {
-                // 删除发送，收藏记录
+                // 删除收藏记录
                 string sql = $"DELETE FROM dbo.T_Chat_IM_OperationRecords WHERE 1=1 AND F_TableName = 'T_Chat_IM_ReplyList' AND F_TableField = 'F_CollectionNum' AND F_ReplyId = {id} AND F_CreateBy = '{usercode}'";
                 var obj = DbHelperSQL.ExecuteSql(sql);
-                return Success("收藏成功");
+                return Success("取消收藏成功");
             }
             else
-                return Success("收藏失败");
+                return Success("取消收藏失败");
         }
         #endregion
 
@@ -181,6 +224,7 @@ namespace CallCenterApi.Interface.Controllers.WebChat
         /// <returns></returns>
         public ActionResult GetKnowledgeList(string keyword)
         {
+            string usercode = User.UserData["F_UserCode"];
             DataTable dt = new DataTable();
             // 分词关键字
             string keyWords = KeywordSpliterHelper.DoGetKeyword(keyword);
@@ -189,7 +233,7 @@ namespace CallCenterApi.Interface.Controllers.WebChat
             foreach (string key in sArrayKey)
             {
                 if (key.Trim() != "")
-                    sql += " or F_Title like '%" + key + "%'";
+                    sql += " or F_Title like '%" + key + "%' or F_Content like '%" + key + "%'";
             }
             if (!string.IsNullOrEmpty(sql))
             {
@@ -216,16 +260,30 @@ namespace CallCenterApi.Interface.Controllers.WebChat
             if (strpagesize.Trim() != "")
                 pagesize = Convert.ToInt32(strpagesize);
             int recordCount = 0;
-            dt = BLL.PagerBLL.GetListPager(
-                "T_RepositoryInformation",
-                "F_RepositoryId",
-                "F_CategoryId,(SELECT F_CategoryName FROM dbo.T_RepositoryCategory WHERE F_CategoryId = T_RepositoryInformation.F_CategoryId) AS CategoryName,F_Title,F_Content,F_Description,F_CreateOn",
-                sql,
-                "ORDER BY F_RepositoryId desc",
-                pagesize,
-                pageindex,
-                true,
-                out recordCount);
+
+            var list_Record = bll_Record.GetModelList($"F_CreateBy = '{usercode}' AND F_TableName = 'T_RepositoryInformation' AND F_TableField = 'F_CollectionNum'").ToList();
+            
+            // 关键词不为空，且分词后为空时，相当于没有搜索到信息（下面是相反的条件）
+            if (!(!string.IsNullOrEmpty(keyword) && string.IsNullOrEmpty(keyWords)))
+            {
+                dt = BLL.PagerBLL.GetListPager(
+                    "T_RepositoryInformation",
+                    "F_RepositoryId",
+                    "F_CategoryId,(SELECT F_CategoryName FROM dbo.T_RepositoryCategory WHERE F_CategoryId = T_RepositoryInformation.F_CategoryId) AS CategoryName,F_Title,F_Content,F_Description,F_CreateOn",
+                    sql,
+                    "ORDER BY F_RepositoryId desc",
+                    pagesize,
+                    pageindex,
+                    true,
+                    out recordCount);
+            }
+
+            dt.Columns.Add("IsCollection", typeof(bool));   //收藏
+            foreach (DataRow dr in dt.Rows)
+            {
+                int CollectionNum = list_Record.Where(r => r.F_ReplyId == int.Parse(dr["F_Id"].ToString())).Count();
+                dr["IsCollection"] = CollectionNum > 0 ? true : false;
+            }
 
             var obj = new
             {
@@ -237,13 +295,106 @@ namespace CallCenterApi.Interface.Controllers.WebChat
             return Content(obj.ToJson());
 
         }
+
+        /// <summary>
+        /// 发送 知识库
+        /// </summary>
+        /// <param name="id"></param>
+        /// <returns></returns>
+        [HttpPost]
+        [Authority]
+        public ActionResult SendKnowledge(int id = 0)
+        {
+            if (id <= 0)
+                return Error("参数错误");
+            var model = bll_Knowledge.GetModel(id);
+            if (model == null)
+                return Error("操作失败");
+            model.F_UseNum += 1;
+            bool b = bll_Knowledge.Update(model);
+            if (b)
+            {
+                var model_Collection = new Model.T_Chat_IM_OperationRecords();
+                model_Collection.F_ReplyId = id;
+                model_Collection.F_TableName = "T_RepositoryInformation";   //表名
+                model_Collection.F_TableField = "F_UseNum";             //对应字段 使用数 F_UseNum
+                model_Collection.F_CollectionNum = 1;
+                model_Collection.F_CreateBy = User.UserData["F_UserCode"];
+                model_Collection.F_CreateTime = DateTime.Now;
+                bll_Record.Add(model_Collection);
+                return Success("发送成功");
+            }
+            else
+                return Success("发送失败");
+        }
+
+        /// <summary>
+        /// 收藏/取消收藏
+        /// </summary>
+        /// <param name="id"></param>
+        /// <returns></returns>
+        [HttpPost]
+        [Authority]
+        public ActionResult CollectionKnowledge(int id = 0)
+        {
+            string usercode = User.UserData["F_UserCode"];
+            if (id <= 0)
+                return Error("参数错误");
+            var model = bll_Knowledge.GetModel(id);
+            if (model == null)
+                return Error("操作失败");
+
+            // 收藏是否存在
+            string sql = $"SELECT COUNT(1) FROM dbo.T_Chat_IM_OperationRecords WHERE 1=1 AND F_TableName = 'T_RepositoryInformation' AND F_TableField = 'F_CollectionNum' AND F_ReplyId = {id} AND F_CreateBy = '{usercode}'";
+            bool isCollection = DbHelperSQL.Exists(sql);
+            if (isCollection)
+            {
+                // 已存在，取消收藏
+                model.F_CollectionNum -= 1;
+                bool b = bll_Knowledge.Update(model);
+                if (b)
+                {
+                    // 删除收藏记录
+                    string sql_Records = $"DELETE FROM dbo.T_Chat_IM_OperationRecords WHERE 1=1 AND F_TableName = 'T_RepositoryInformation' AND F_TableField = 'F_CollectionNum' AND F_ReplyId = {id} AND F_CreateBy = '{usercode}'";
+                    var obj = DbHelperSQL.ExecuteSql(sql_Records);
+                    return Success("取消收藏成功");
+                }
+                else
+                    return Success("取消收藏失败");
+            }
+            else
+            {
+                // 不存在，收藏
+                model.F_CollectionNum += 1;
+                bool b = bll_Knowledge.Update(model);
+                if (b)
+                {
+                    // 删除收藏记录
+                    string sql_Records = $"DELETE FROM dbo.T_Chat_IM_OperationRecords WHERE 1=1 AND F_TableName = 'T_RepositoryInformation' AND F_TableField = 'F_CollectionNum' AND F_ReplyId = {id} AND F_CreateBy = '{usercode}'";
+                    var obj = DbHelperSQL.ExecuteSql(sql_Records);
+                    // 添加收藏
+                    var model_Collection = new Model.T_Chat_IM_OperationRecords();
+                    model_Collection.F_ReplyId = id;
+                    model_Collection.F_TableName = "T_RepositoryInformation";   //表名
+                    model_Collection.F_TableField = "F_CollectionNum";      //对应字段 收藏数 F_CollectionNum
+                    model_Collection.F_CollectionNum = 1;
+                    model_Collection.F_CreateBy = User.UserData["F_UserCode"];
+                    model_Collection.F_CreateTime = DateTime.Now;
+                    bll_Record.Add(model_Collection);
+                    return Success("收藏成功");
+                }
+                else
+                    return Success("收藏失败");
+            }
+        }
+
         #endregion
 
         #region 工单查询
 
         #endregion
 
-        #region 通话记录查询
+        #region 客户档案查询
 
         #endregion
     }

CallCenterApi/CallCenterApi.Model/T_RepositoryInformation.cs

@@ -26,6 +26,8 @@ namespace CallCenterApi.Model
         private DateTime? _f_createon;
         private int? _f_createby;
         private int? _f_auditid;
+        private int? _f_usenum = 0;
+        private int? _f_collectionnum = 0;
         /// <summary>
         /// 知识库条目id
         /// </summary>
@@ -154,6 +156,23 @@ namespace CallCenterApi.Model
             set { _f_auditid = value; }
             get { return _f_auditid; }
         }
+
+        /// <summary>
+        /// 使用数 - 在线客服
+        /// </summary>
+        public int? F_UseNum
+        {
+            set { _f_usenum = value; }
+            get { return _f_usenum; }
+        }
+        /// <summary>
+        /// 收藏数 - 在线客服
+        /// </summary>
+        public int? F_CollectionNum
+        {
+            set { _f_collectionnum = value; }
+            get { return _f_collectionnum; }
+        }
         #endregion Model
 
     }

CallCenterCommon/CallCenter.WebChatServer/App.config

@@ -21,6 +21,8 @@
     <!--客户ip是黑名单-->
     <add key="black" value="当前状态异常，请电话联系！"/>
     
+    <!--智能机器人回复 - 客服不在线时-->
+    <add key="busy_robotreply" value="对不起，我已经很努力了，未能找到。请试试其他信息吧"/>
     <!--提示欢迎词（默认）-->
     <add key="welcome" value="你好，见到你很开心"/>
     <!--提示欢迎词时间间隔(秒)-->

CallCenterCommon/CallCenter.WebChatServer/ChatServer.cs

@@ -358,7 +358,7 @@ namespace CallCenter.WebChatServer
                                     // 客服不在线时，启动 智能机器人IM
                                     string strContent = cs.GetSmartRobotByKey(msg.msg);
                                     if (string.IsNullOrEmpty(strContent))
-                                        strContent = "抱歉，我已经很努力了，请试试其他信息吧";
+                                        strContent = ConfigurationManager.AppSettings["busy_robotreply"];
                                     Thread.Sleep(500);
                                     ChatClass.Message cusrecmsg = new ChatClass.Message();
                                     cusrecmsg.action = "cusreceive";

CallCenterCommon/CallCenter.WebChatServer/keywords_baidu.dic

@@ -1,14 +1,13 @@
 你好
-物业
-快速
 开发
 系统
 新闻
 呼叫系统
 呼叫
-简介
+商丘简介
+商丘12345
 支付
 产品
-公司
+加一
 地址
 咨询

项目其他/sql/T_RepositoryInformation添加字段.sql

@@ -0,0 +1,9 @@
+
+ALTER TABLE T_RepositoryInformation ADD [F_UseNum] INT DEFAULT(0)
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'ʹÓÃÊý' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_RepositoryInformation', @level2type=N'COLUMN',@level2name=N'F_UseNum'
+GO
+
+
+ALTER TABLE T_RepositoryInformation ADD [F_CollectionNum] INT DEFAULT(0)
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'ÊÕ²ØÊý' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_RepositoryInformation', @level2type=N'COLUMN',@level2name=N'F_CollectionNum'
+GO