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@@ -217,3 +217,304 @@ function notice(cname, msg) {
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$(".chatlist_con").scrollTop($(".chatlist_con")[0].scrollHeight);
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}
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+//智能回复 - 动作 start
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+// 创建工单
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+$(".chatlist_con").on('click', "li .message_mincon .message_text #btnaddworkorder", function () {
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+ var width_active = 460;
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+ //$("#chat").width(width_active);
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+ if ($(".chat_main").width() == width_active) {
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+ $(".chat_main").width(782);
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+ $(".chat_rightcontent").css('display', 'none');
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+ } else {
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+ $(".chat_main").width(width_active);
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+ $(".chat_rightcontent").css('display', 'block');
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+ }
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+});
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+
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+//信息分类
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+LB($("#xxlb"));
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+//主题关键词
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+ZT($("#keys"));
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+//事件区域
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+QY($('#sourcearea'), 0);
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+$('#sourcearea').change(function () {
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+ QY($('#town'), $(this).val())
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+})
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+$('#town').change(function () {
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+ QY($('#village'), $(this).val())
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+})
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+
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+//上传附件
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+$("#scwj").click(function () {
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+ $("#upFile").trigger("click");
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+})
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+$("#upFile").change(function () {
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+ upload();
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+})
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+// 创建工单
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+$("#SavedSubmit").click(function () {
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+ var myreg = /^[0-9]*$/;
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+ var myregs = /^[0-9]*$/
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+ var reg = /^[A-Za-z0-9\u4e00-\u9fa5]+@[a-zA-Z0-9_-]+(\.[a-zA-Z0-9_-]+)+$/;
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+ var cusname = $('#cusname').val(); //姓名
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+ var cussex = $("input[name='sex']:checked").val(); //性别
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+ var touSuphone = $('#touSuphone').val(); //投诉电话
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+ var cusphone = $("#conphone").val(); //投诉人电话
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+ var title = $('#title').val(); //主题
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+ var content = $('#content').val(); //内容
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+ var email = $("#email").val();
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+ var zipcode = $("#zipcode").val();
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+ var sourcearea = $("#sourcearea").val(); //=事发地域id
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+ var sourceaddress = $('#sourceaddress').val(); //=事发详细地址
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+ var type = $('#xxlb').val(); //信息类别ID
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+ var keys = $('#keys').val(); //主题词
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+ var isprotect = $("input[name='secret']:checked").val(); //(0保密1公开)
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+ if (!$.trim(cusname)) {
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+ layer.confirm('请输入姓名！', {
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if (!$.trim(cusphone)) {
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+ layer.confirm('请输入联系电话！', {
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if (!myreg.test($.trim(cusphone))) {
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+ layer.confirm('联系电话格式不正确！', {
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if (email) {
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+ if (!reg.test($.trim(email))) {
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+ layer.confirm('邮箱格式不正确！', {
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ }
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+ if (zipcode) {
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+ if (!/^[0-9][0-9]{5}$/.test($.trim(zipcode))) {
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+ layer.confirm('邮编格式不正确！', {
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ }
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+ if (!$.trim(touSuphone)) {
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+ layer.confirm('请输入投诉电话！', {
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if (!/^[0-9]*$/.test($.trim(touSuphone))) {
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+ layer.confirm('投诉电话格式不正确！', {
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if (!$.trim(title)) {
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+ layer.confirm('请输入主题！', {
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if (!type) {
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+ layer.confirm('请选择信息类别！', {
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if (!$.trim(content)) {
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+ layer.confirm('请输入内容！', {
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if (!keys) {
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+ layer.confirm('请选择主题词！', {
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if (!$.trim(sourceaddress)) {
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+ layer.confirm('请输入详细地址！', {
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+
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+ $.ajax({
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+ type: "post",
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+ url: huayi.config.callcenter_url + 'web/AddWebWorkOrder',
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+ async: true,
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+ dataType: 'json',
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+ data: {
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+ cusname: cusname,
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+ cussex: cussex,
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+ conphone: touSuphone,
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+ //投诉电话
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+ cusphone: cusphone,
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+ //=投诉人电话
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+ //cusaddress: cusaddress,
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+ sourcearea: sourcearea,
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+ sourceaddress: $('#town').find("option:selected").text() + " " + $('#village').find("option:selected").text() + " " + $('#sourceaddress').val(),
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+ zipcode: zipcode,
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+ email: email,
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+ title: title,
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+ content: content,
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+ //isfile:isfile,
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+ //filename:filename,
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+ files: $("#file").val(),
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+ keys: keys,
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+ type: type,
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+ source: 4,
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+ issubmit: 1,
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+ //=（0保存1保存并提交）
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+ isprotect: isprotect
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+ },
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+ success: function (result) {
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+ if (result.state.toLowerCase() == "success") {
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+ var msg = '受理编号：' + result.data.workorderid + ' 查询密码：' + result.data.password + ',如需要查询请进网络查询'
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+ if ($.trim(msg)) {
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+ obj.action = "cusreceive"; //cussend
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+ obj.msg = msg;
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+ Send();
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+ layer.msg('网上受理，提交成功');
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+ }
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+ Clean();
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+ }
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+ }
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+ });
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+});
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+
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+//信息类别
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+function LB(obj) {
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+ obj.empty();
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+ $.ajax({
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+ type: "get",
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+ url: huayi.config.callcenter_url + "web/GetWebTypeList",
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+ async: true,
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+ dataType: 'json',
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+ success: function (data) {
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+ if (data.state.toLowerCase() == "success") {
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+ var content = data.data;
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+ $(content).each(function (i, n) {
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+ $("<option value='" + n.F_ValueId + "'>" + n.F_Value + "</option>").appendTo(obj);
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+ })
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+ }
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+ }
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+ });
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+
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+}
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+//主题词
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+function ZT(obj) {
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+ obj.empty();
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+ //obj.append('<option selected="selected" value="">请选择</option>');
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+ $.ajax({
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+ type: "get",
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+ url: huayi.config.callcenter_url + "web/GetWebKeyList",
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+ async: true,
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+ dataType: 'json',
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+ success: function (data) {
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+ if (data.state.toLowerCase() == "success") {
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+ var content = data.data;
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+ $(content).each(function (i, n) {
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+ $("<option value='" + n.F_ValueId + "'>" + n.F_Value + "</option>").appendTo(obj);
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+ })
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+ }
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+ }
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+ });
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+}
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+function QY(obj, aid) {
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+ obj.empty();
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+ //obj.append('<option selected="selected" value="">请选择</option>');
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+ $.ajax({
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+ type: "get",
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+ url: huayi.config.callcenter_url + "Web/GetWebAreaListById",
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+ async: true,
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+ dataType: 'json',
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+ data: {
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+ id: aid,
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+ },
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+ success: function (data) {
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+ if (data.state.toLowerCase() == "success") {
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+ var content = data.data;
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+ $(content).each(function (i, n) {
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+ $("<option value='" + n.F_AreaId + "'>" + n.F_AreaName + "</option>").appendTo(obj);
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+ })
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+ obj.trigger('change')
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+ }
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+
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+ }
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+ });
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+}
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+//清除事件
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+function Clean() {
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+ $('#cusname').val(''); //姓名
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+ $('#conphone').val(''); //联系电话
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+ $('#touSuphone').val(''); //投诉电话
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+ $('#zipcode').val(''); //邮编
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+ $('#email').val(''); //邮箱
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+ $('#title').val(''); //内容主题
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+ $('#content').val(''); //详细内容
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+ $('#sourceaddress').val(''); //事件详细地址
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+ $('#xxlb').val(''); //形式分类id
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+}
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+//上传文件
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+function upload() {
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+ var Files = document.getElementById("upFile").files;
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+
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+ if (Files.length > 0) {
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+ var formData = new FormData();
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+ for (var i = 0; i < Files.length; i++) {
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+ formData.append('file' + i, Files[i]);
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+ }
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+ var typeName = Files[0].name.split('.')[1];
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+ if (typeName == "png" || typeName == 'jpg' || typeName == 'mp4' || typeName == 'mp3' || typeName == 'pdf' || typeName == 'doc' || typeName == 'docx' || typeName == 'xls' || typeName == 'xlsx') {
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+ $.ajax({
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+ url: huayi.config.callcenter_url + "Web/UploadFile",
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+ type: "POST",
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+ data: formData,
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+ /**
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+ *必须false才会自动加上正确的Content-Type
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+ */
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+ contentType: false,
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+ /**
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+ * 必须false才会避开jQuery对 formdata 的默认处理
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+ * XMLHttpRequest会对 formdata 进行正确的处理
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+ */
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+ processData: false,
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+ success: function (result) {
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+ document.getElementById("upFile").outerHTML = document.getElementById("upFile").outerHTML;
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+ $("#upFile").change(function () {
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+ upload();
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+ });
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+ var r = $.parseJSON(result);
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+ if (r.state.toLowerCase() == "success") {
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+ var a = r.data;
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+ $(a).each(function (i, n) {
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+ var strs = '<span class="files" fiel-num="' + n.F_FileId + '">' + n.F_FileName + '<i class="fa del_file">X</i></span>'
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+ $(strs).appendTo($('.fileBox')).find('.del_file').click(function (event) {
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+ event.stopPropagation();
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+ $(this).parent().remove();
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+ file_num();
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+ })
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+
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+ })
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+ file_num();
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+ }
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+ }
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+ });
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+ } else {
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+ layer.msg("格式不正确");
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+ }
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+ } else {
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515
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+ layer.confirm('请上传文件！', {
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+ btn: ['确定']
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+ });
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+ }
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519
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+}
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520
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+//智能回复 - 动作 end
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