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@@ -223,7 +223,7 @@ function append(ele, cname, msg, codes, dates, humanclass) {
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$('.open_chat').find('.before').removeClass('hide').addClass('show');
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}
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-function insert(ele, cname, msg, nodown,humanclass) {
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+function insert(ele, cname, msg, nodown, humanclass) {
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var html = '<li>' +
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// '<p class="message_time"><span>' + n.CreateDate + '</span></p>' +
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'<div class="message_mincon ' + cname + '">'
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@@ -288,6 +288,7 @@ $('.open_chat').click(function () {
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$('#chat').hide();
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} else {
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$('#chat').show();
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+ $(".send_content").focus();
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}
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})
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@@ -299,6 +300,7 @@ $(".chat_ld-service li").click(function () {
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var index = $(this).index();
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var ss = $(this).attr("itemtype");
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$(".chat_Content_box").find(".chat_complain").eq(index).addClass("chat_Shows").siblings().removeClass("chat_Shows");
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+ $(".chat_Content_box").find(".chat_complain").eq(index).find("input").focus();
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});
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//聊天右侧列表结束
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@@ -307,85 +309,216 @@ $(".chat_ld-service li").click(function () {
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quick_answer();
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//知识库列表
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knowledge_answer();
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+//工单搜索
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+workorder_answer();
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+//客户档案搜索
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+customer_answer();
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+
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//快速回复搜索
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-$('.Seach_answer').on('click',function(){
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- quick_answer();
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- if($('#key_answer').val().trim()){
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- var content=document.getElementById('quick_answer').innerHTML;
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- var keywords=document.getElementById('key_answer').value;
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- var reg=new RegExp(keywords,'g')
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- var newStr = content.replace(reg, `<font color=#c00>${keywords}</font>`)
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- document.getElementById('quick_answer').innerHTML=newStr
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- }
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+$('.Seach_answer').on('click', function () {
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+ quick_answer();
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})
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//知识库搜索
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-$('.Seach_knowledge').on('click',function(){
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- knowledge_answer();
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- if($('#key_knowledge').val().trim()){
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- var content1=document.getElementById('knowledge_anwser').innerHTML;
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- var keywords1=document.getElementById('key_knowledge').value;
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- console.log(keywords1)
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- var reg1=new RegExp(keywords1,'g')
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- console.log(reg1)
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- var newStr1 = content1.replace(reg1, `<font color=#c00>${keywords1}</font>`)
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- console.log(newStr1);
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- document.getElementById('knowledge_anwser').innerHTML=newStr1
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- }
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+$('.Seach_knowledge').on('click', function () {
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+ knowledge_answer();
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+})
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+//工单搜索
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+$('.Seach_workorder').on('click', function () {
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+ workorder_answer();
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})
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+//客户档案搜索
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+$('.Seach_customer').on('click', function () {
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+ customer_answer();
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+})
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+
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//快速回复
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-function quick_answer(){
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- $('.quick_answer').empty();
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- $.ajax({
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- type: "get",
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- url: huayi.config.callcenter_url + "ChatMessages/GetReplyList",
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- dataType: 'json',
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- async: false,
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- data: {
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- keyword:$('#key_answer').val(),
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- token: $.cookie("token")
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- },
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- success: function(data) {
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- $.each(data.rows, function (i, n) {
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- var collection_imgurl = n.IsCollection == true ? "./img/collection_active.png" : "./img/collection.png";
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- $('<li class="chat_item">' +
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- '<span class="answer_text" title="' + n.F_ReplyContent + '">' + n.F_ReplyContent + '</span>' +
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- '<button type="button" class="btn btn-primary btn-sm" onclick=sendMsg("' + n.F_ReplyContent + '",' + n.F_Id + ')>发送</button> ' +
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- '<span class="collection"><img onclick="collection_img(' + n.F_Id + ')" src="' + collection_imgurl + '"/></span>' +
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- '</li>').appendTo($('.quick_answer'));
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- });
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- }
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- });
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-
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+function quick_answer() {
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+ $('.quick_answer').empty();
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+ $.ajax({
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+ type: "get",
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+ url: huayi.config.callcenter_url + "ChatMessages/GetReplyList",
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+ dataType: 'json',
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+ async: false,
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+ data: {
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+ keyword: $('#key_answer').val(),
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+ page: 1, //当前第几页
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+ pagesize: 20, //每页显示的记录数
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+ token: $.cookie("token")
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+ },
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+ success: function (data) {
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+ $.each(data.rows, function (i, n) {
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+ var collection_imgurl = n.IsCollection == true ? "./img/collection_active.png" : "./img/collection.png";
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+ $('<li class="chat_item">' +
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+ '<span class="answer_text" title="' + n.F_ReplyContent + '">' + GetLimitStr(n.F_ReplyContent, 68) + '<div>' +
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+ '<button type="button" class="btn btn-primary btn-sm" onclick=sendMsg("' + n.F_ReplyContent + '",' + n.F_Id + ')>发送</button> ' +
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+ '<img onclick="collection_img(' + n.F_Id + ')" src="' + collection_imgurl + '"/>' +
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+ '</div></span></li>').appendTo($('.quick_answer'));
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+ });
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+ // 搜索关键词高亮显示
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+ GetReplaceKey(data.keys, document.getElementById('quick_answer').innerHTML, "quick_answer");
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+ }
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+ });
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+
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}
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//知识库列表
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-function knowledge_answer(){
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- $('.knowledge_anwser').empty();
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- $.ajax({
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- type: "get",
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- url: huayi.config.callcenter_url + "ChatMessages/GetKnowledgeList",
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- dataType: 'json',
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- async: true,
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- data: {
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- keyword:$('#key_knowledge').val(),
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- token: $.cookie("token")
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- },
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- success: function(data) {
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- $.each(data.rows, function(i,n) {
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- var contant=n.F_Content.replace(/<[^>]+>/g,"");
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- if(contant.length>30){
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- contants = contant.substr(0, 30) + "...";
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- }
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- $('<div class="tel_title">' + n.F_Title + '</div><li class="chat_item">' +
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- '<span title="' + n.F_Description + '">' + contants + '</span>' +
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- '<button type="button" class="btn btn-primary btn-sm" onclick=sendMsg("' + contant + '",' + n.F_Id + ')>发送</button> <span class="collection"><img onclick="collection_img(' + n.F_CategoryId + ')" src="./img/collection.png"/></span>' +
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- '</li>').appendTo($('.knowledge_anwser'));
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- });
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- }
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- });
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-
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+function knowledge_answer() {
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+ $('.knowledge_anwser').empty();
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+ $.ajax({
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+ type: "get",
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+ url: huayi.config.callcenter_url + "ChatMessages/GetKnowledgeList",
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+ dataType: 'json',
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+ async: true,
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+ data: {
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+ keyword: $('#key_knowledge').val(),
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+ page: 1, //当前第几页
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+ pagesize: 20, //每页显示的记录数
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+ token: $.cookie("token")
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+ },
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+ success: function (data) {
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+ $.each(data.rows, function (i, n) {
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+ var collection_imgurl = n.IsCollection == true ? "./img/collection_active.png" : "./img/collection.png";
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381
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+ $('<div class="knowledge_title">' + n.F_Title + '</div>' +
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+ '<li class="chat_item">' +
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+ '<span class="answer_text" title="' + GetLimitStr(n.F_Content, 200) + '">' + GetLimitStr(n.F_Content, 68) + '<div>' + //n.F_Description
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384
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+ '<button type="button" class="btn btn-primary btn-sm" onclick=sendKnowledgeMsg("' + GetLimitStr(n.F_Content, 1000) + '",' + n.F_RepositoryId + ')>发送</button> ' +
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385
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+ '<img id="collectionimg" itemcollection = ' + n.F_RepositoryId + ' src="' + collection_imgurl + '"/>' +
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386
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+ '</div></span></li>').appendTo($('.knowledge_anwser'));
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387
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+ });
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388
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+ // 搜索关键词高亮显示
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389
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+ GetReplaceKey(data.keys, document.getElementById('knowledge_anwser').innerHTML, "knowledge_anwser");
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390
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+ }
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391
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+ });
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387
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392
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}
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388
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-function sendMsg(msg,id) {
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393
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+
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394
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+//工单列表
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395
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+function workorder_answer() {
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396
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+ $('.workorder_anwser').empty();
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397
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+ $.ajax({
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398
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+ type: "get",
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399
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+ url: huayi.config.callcenter_url + "ChatMessages/GetWorkOrderList",
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400
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+ dataType: 'json',
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401
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+ async: true,
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402
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+ data: {
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403
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+ keyword: $('#key_workorder').val(),
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404
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+ page: 1, //当前第几页
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405
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+ pagesize: 20, //每页显示的记录数
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406
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+ token: $.cookie("token")
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407
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+ },
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408
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+ success: function (data) {
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409
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+ $.each(data.rows, function (i, n) {
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410
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+ //var collection_imgurl = n.IsCollection == true ? "./img/collection_active.png" : "./img/collection.png";
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411
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+ $('<div class="knowledge_title">' + n.F_WorkOrderId + ' ' + n.F_ComTitle + '【' + States(n.F_WorkState, n.F_IsReturn) + '】</div>' +
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412
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+ '<li class="chat_item">' +
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413
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+ '<span class="answer_text" title="' + GetLimitStr(n.F_ComContent, 200) + '">' + GetLimitStr(n.F_ComContent, 68) + '<div>' + //n.F_Description
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414
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+ '<button type="button" class="btn btn-primary btn-sm" onclick=sendworkorderMsg("' + n.F_WorkOrderId + ' ' + n.F_ComTitle + '【' + States(n.F_WorkState, n.F_IsReturn) + '】 内容:' + GetLimitStr(n.F_ComContent, 1000) + '",' + n.F_WorkOrderId + ')>发送</button> ' +
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415
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+ //'<img id="collectionimg" itemcollection = ' + n.F_WorkOrderId + ' src="' + collection_imgurl + '"/>' +
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416
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+ '</div></span></li>').appendTo($('.workorder_anwser'));
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417
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+ });
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418
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+ // 搜索关键词高亮显示
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419
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+ GetReplaceKey(data.keys, document.getElementById('workorder_anwser').innerHTML, "workorder_anwser");
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420
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+ }
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421
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+ });
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422
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+}
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423
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+
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424
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+//客户档案列表
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425
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+function customer_answer() {
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426
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+ $('.customer_anwser').empty();
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427
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+ $.ajax({
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428
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+ type: "get",
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429
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+ url: huayi.config.callcenter_url + "ChatMessages/GetCustomerList",
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430
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+ dataType: 'json',
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431
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+ async: true,
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432
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+ data: {
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433
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+ keyword: $('#key_workorder').val(),
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434
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+ page: 1, //当前第几页
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435
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+ pagesize: 20, //每页显示的记录数
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436
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+ token: $.cookie("token")
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437
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+ },
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438
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+ success: function (data) {
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439
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+ $.each(data.rows, function (i, n) {
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440
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+ $('<div class="knowledge_title">' + n.F_CustomerName + '</div>' +
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441
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+ '<li class="chat_item">' +
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442
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+ '<span class="answer_text" title="客户电话：' + n.F_Mobile + ' ' + n.F_CustomerEName + ' 联系电话：' + n.F_Telephone + '">客户电话：' + n.F_Mobile + ' ' + n.F_CustomerEName + ' 联系电话：' + n.F_Telephone + '<div>' + //n.F_Description
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443
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+ '<button type="button" class="btn btn-primary btn-sm" onclick=sendcustomerMsg("' + n.F_CustomerName + ' 客户电话：' + n.F_Mobile + ' ' + n.F_CustomerEName + ' 联系电话：' + n.F_Telephone + '",' + n.F_CustomerId + ')>发送</button> ' +
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444
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+ '</div></span></li>').appendTo($('.customer_anwser'));
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445
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+ });
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446
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+ // 搜索关键词高亮显示
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447
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+ GetReplaceKey(data.keys, document.getElementById('customer_anwser').innerHTML, "customer_anwser");
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448
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+ }
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449
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+ });
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450
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+}
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451
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+
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452
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+//状态
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453
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+function States(WorkState, IsReturn) {
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454
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+ var html = '';
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455
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+ switch (WorkState + '') {
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456
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+ case '0':
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457
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+ html = '新工单';
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458
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+ if (IsReturn == 1) {
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459
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+ html = '新工单（回退）';
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460
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+ }
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461
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+ break;
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462
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+ case '1':
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463
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+ html = '待交办';
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464
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+ break;
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465
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+ case '2':
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466
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+ html = '待查收';
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467
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+ break;
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468
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+ case '3':
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469
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+ html = '退回审核中';
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470
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+ break;
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471
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+ case '4':
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472
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+ html = '办理中';
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473
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+ break;
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474
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+ case '5':
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475
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+ html = '延时审核';
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476
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+ break;
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477
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+ case '6':
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478
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+ html = '已办理';
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479
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+ break;
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480
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+ case '7':
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481
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+ html = '已回访';
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482
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+ break;
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483
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+ case '8':
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484
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+ html = '重办中';
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485
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+ break;
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486
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+ case '9':
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487
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+ html = '已结案';
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488
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+ break;
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|
489
|
+ case '10':
|
|
|
490
|
+ html = '待审核';
|
|
|
491
|
+ break;
|
|
|
492
|
+ case '11':
|
|
|
493
|
+ html = '重办待交办';
|
|
|
494
|
+ break;
|
|
|
495
|
+ // case '12':
|
|
|
496
|
+ // html = '待审核';
|
|
|
497
|
+ // break;
|
|
|
498
|
+ case '13':
|
|
|
499
|
+ html = '重办驳回';
|
|
|
500
|
+ break;
|
|
|
501
|
+ }
|
|
|
502
|
+ return html;
|
|
|
503
|
+}
|
|
|
504
|
+
|
|
|
505
|
+// IM在线客服 - 键盘发送事件
|
|
|
506
|
+$('.inputkeyword').bind('keypress', function (event) {
|
|
|
507
|
+ if (event.keyCode == "13") {
|
|
|
508
|
+ var id = $(this).attr("id");
|
|
|
509
|
+ if (id == "key_answer")
|
|
|
510
|
+ $(".Seach_answer").click();
|
|
|
511
|
+ else if (id == "key_knowledge")
|
|
|
512
|
+ $(".Seach_knowledge").click();
|
|
|
513
|
+ else if (id == "key_workorder")
|
|
|
514
|
+ $(".Seach_workorder").click();
|
|
|
515
|
+ else
|
|
|
516
|
+ $(".Seach_customer").click();
|
|
|
517
|
+ }
|
|
|
518
|
+})
|
|
|
519
|
+
|
|
|
520
|
+// 发送 - 快速回复
|
|
|
521
|
+function sendMsg(msg, id) {
|
|
389
|
522
|
$.ajax({
|
|
390
|
523
|
type: "post",
|
|
391
|
524
|
url: huayi.config.callcenter_url + "ChatMessages/SendReply",
|
|
|
@@ -406,6 +539,7 @@ function sendMsg(msg,id) {
|
|
406
|
539
|
objs.msg = msg;
|
|
407
|
540
|
Sends();
|
|
408
|
541
|
}
|
|
|
542
|
+// 收藏 - 快速恢复
|
|
409
|
543
|
function collection_img(id) {
|
|
410
|
544
|
$.ajax({
|
|
411
|
545
|
type: "post",
|
|
|
@@ -424,3 +558,170 @@ function collection_img(id) {
|
|
424
|
558
|
}
|
|
425
|
559
|
});
|
|
426
|
560
|
}
|
|
|
561
|
+
|
|
|
562
|
+// 发送 - 快速回复
|
|
|
563
|
+function sendKnowledgeMsg(msg, id) {
|
|
|
564
|
+ $.ajax({
|
|
|
565
|
+ type: "post",
|
|
|
566
|
+ url: huayi.config.callcenter_url + "ChatMessages/SendKnowledge",
|
|
|
567
|
+ async: true,
|
|
|
568
|
+ data: {
|
|
|
569
|
+ id: id,
|
|
|
570
|
+ token: $.cookie('token')
|
|
|
571
|
+ },
|
|
|
572
|
+ success: function (result) {
|
|
|
573
|
+ var result = $.parseJSON(result)
|
|
|
574
|
+ if (result.state == 'success') {
|
|
|
575
|
+ layer.msg(result.message);
|
|
|
576
|
+ }
|
|
|
577
|
+ }
|
|
|
578
|
+ });
|
|
|
579
|
+ objs.action = "sersend";
|
|
|
580
|
+ // objs.code = $("#" + ele).find(".hidcid").val();
|
|
|
581
|
+ objs.msg = msg;
|
|
|
582
|
+ Sends();
|
|
|
583
|
+}
|
|
|
584
|
+
|
|
|
585
|
+// 收藏 - 知识库
|
|
|
586
|
+$('#knowledge_anwser').on('click', "li span div img", function () {
|
|
|
587
|
+ var collection_act_url = "./img/collection_active.png";
|
|
|
588
|
+ var collection_url = "./img/collection.png";
|
|
|
589
|
+ var id = $(this).attr("itemcollection");
|
|
|
590
|
+ var src = $(this).attr("src");
|
|
|
591
|
+ var b = false; var reg = "";
|
|
|
592
|
+ $.ajax({
|
|
|
593
|
+ type: "post",
|
|
|
594
|
+ url: huayi.config.callcenter_url + "ChatMessages/CollectionKnowledge",
|
|
|
595
|
+ async: false,
|
|
|
596
|
+ data: {
|
|
|
597
|
+ id: id,
|
|
|
598
|
+ token: $.cookie('token')
|
|
|
599
|
+ },
|
|
|
600
|
+ success: function (result) {
|
|
|
601
|
+ var result = $.parseJSON(result)
|
|
|
602
|
+ if (result.state == 'success') {
|
|
|
603
|
+ //knowledge_answer(); //注释掉原因 - 操作成功后列表刷新闪动厉害
|
|
|
604
|
+ b = true;
|
|
|
605
|
+ reg = result.message;
|
|
|
606
|
+ }
|
|
|
607
|
+ }
|
|
|
608
|
+ });
|
|
|
609
|
+ if(b){
|
|
|
610
|
+ if (src == collection_act_url) {
|
|
|
611
|
+ $(this).attr("src", collection_url);
|
|
|
612
|
+ } else {
|
|
|
613
|
+ $(this).attr("src", collection_act_url);
|
|
|
614
|
+ }
|
|
|
615
|
+ layer.msg(reg);
|
|
|
616
|
+ }
|
|
|
617
|
+})
|
|
|
618
|
+
|
|
|
619
|
+// 发送 - 工单
|
|
|
620
|
+function sendworkorderMsg(msg, id) {
|
|
|
621
|
+ $.ajax({
|
|
|
622
|
+ type: "post",
|
|
|
623
|
+ url: huayi.config.callcenter_url + "ChatMessages/SendWorkOrder",
|
|
|
624
|
+ async: true,
|
|
|
625
|
+ data: {
|
|
|
626
|
+ id: id,
|
|
|
627
|
+ token: $.cookie('token')
|
|
|
628
|
+ },
|
|
|
629
|
+ success: function (result) {
|
|
|
630
|
+ var result = $.parseJSON(result)
|
|
|
631
|
+ if (result.state == 'success') {
|
|
|
632
|
+ layer.msg(result.message);
|
|
|
633
|
+ }
|
|
|
634
|
+ }
|
|
|
635
|
+ });
|
|
|
636
|
+ objs.action = "sersend";
|
|
|
637
|
+ // objs.code = $("#" + ele).find(".hidcid").val();
|
|
|
638
|
+ objs.msg = msg;
|
|
|
639
|
+ Sends();
|
|
|
640
|
+}
|
|
|
641
|
+
|
|
|
642
|
+// 发送 - 客户档案
|
|
|
643
|
+function sendcustomerMsg(msg, id) {
|
|
|
644
|
+ $.ajax({
|
|
|
645
|
+ type: "post",
|
|
|
646
|
+ url: huayi.config.callcenter_url + "ChatMessages/SendCustomer",
|
|
|
647
|
+ async: true,
|
|
|
648
|
+ data: {
|
|
|
649
|
+ id: id,
|
|
|
650
|
+ token: $.cookie('token')
|
|
|
651
|
+ },
|
|
|
652
|
+ success: function (result) {
|
|
|
653
|
+ var result = $.parseJSON(result)
|
|
|
654
|
+ if (result.state == 'success') {
|
|
|
655
|
+ layer.msg(result.message);
|
|
|
656
|
+ }
|
|
|
657
|
+ }
|
|
|
658
|
+ });
|
|
|
659
|
+ objs.action = "sersend";
|
|
|
660
|
+ // objs.code = $("#" + ele).find(".hidcid").val();
|
|
|
661
|
+ objs.msg = msg;
|
|
|
662
|
+ Sends();
|
|
|
663
|
+}
|
|
|
664
|
+
|
|
|
665
|
+//// 收藏 - 知识库
|
|
|
666
|
+//function collection_img_knowledge(id) {
|
|
|
667
|
+// var ss = $(this).attr("itemcollection");
|
|
|
668
|
+// $.ajax({
|
|
|
669
|
+// type: "post",
|
|
|
670
|
+// url: huayi.config.callcenter_url + "ChatMessages/CollectionKnowledge",
|
|
|
671
|
+// async: true,
|
|
|
672
|
+// data: {
|
|
|
673
|
+// id: id,
|
|
|
674
|
+// token: $.cookie('token')
|
|
|
675
|
+// },
|
|
|
676
|
+// success: function (result) {
|
|
|
677
|
+// var result = $.parseJSON(result)
|
|
|
678
|
+// if (result.state == 'success') {
|
|
|
679
|
+// //knowledge_answer(); //注释掉原因 - 操作成功后列表刷新闪动厉害
|
|
|
680
|
+// var collection_act_url = "./img/collection_active.png";
|
|
|
681
|
+// var collection_url = "./img/collection.png";
|
|
|
682
|
+// if ($(this).attr("src") == collection_act_url) {
|
|
|
683
|
+// $(this).attr("src", collection_url);
|
|
|
684
|
+// } else {
|
|
|
685
|
+// $(this).attr("src", collection_act_url);
|
|
|
686
|
+// }
|
|
|
687
|
+// layer.msg(result.message);
|
|
|
688
|
+// }
|
|
|
689
|
+// }
|
|
|
690
|
+// });
|
|
|
691
|
+//}
|
|
|
692
|
+
|
|
|
693
|
+//截取字符串 - IM在线客服
|
|
|
694
|
+function GetLimitStr(val, len) {
|
|
|
695
|
+ if (val) {
|
|
|
696
|
+ // var val = val.replace(/<[^>]+>/g, "");
|
|
|
697
|
+ var val = RemoveHtml(val);
|
|
|
698
|
+ if (val.length > len) {
|
|
|
699
|
+ val = val.substr(0, len) + "...";
|
|
|
700
|
+ }
|
|
|
701
|
+ return val;
|
|
|
702
|
+ } else {
|
|
|
703
|
+ return '';
|
|
|
704
|
+ }
|
|
|
705
|
+}
|
|
|
706
|
+// 过滤HTML标签以及空格
|
|
|
707
|
+function RemoveHtml(str) {
|
|
|
708
|
+ str = str.replace(/<\/?[^>]*>/g, ''); //去除HTML tag
|
|
|
709
|
+ str = str.replace(/[ | ]*\n/g, '\n'); //去除行尾空白
|
|
|
710
|
+ str = str.replace(/\n[\s| | ]*\r/g, '\n'); //去除多余空行
|
|
|
711
|
+ str = str.replace(/(<br[^>]*>| |\s*)/g, '')
|
|
|
712
|
+ str = str.replace(/ /ig, ''); //去掉空格
|
|
|
713
|
+ str = str.replace(/(^\s*)|(\s*$)/g, ""); //去掉空格
|
|
|
714
|
+ str = str.replace(/ /ig, ""); // 全部替换为空字符串
|
|
|
715
|
+ return str;
|
|
|
716
|
+}
|
|
|
717
|
+// 批量替换关键词 - 搜索关键词高亮显示
|
|
|
718
|
+function GetReplaceKey(str, innerHtmlContent, id) {
|
|
|
719
|
+ if (str.trim()) {
|
|
|
720
|
+ var arr = str.split(',');
|
|
|
721
|
+ $.each(arr, function (index, j) {
|
|
|
722
|
+ var reg = new RegExp(j, 'g')
|
|
|
723
|
+ innerHtmlContent = innerHtmlContent.replace(reg, `<font color=#c00>${j}</font>`)
|
|
|
724
|
+ });
|
|
|
725
|
+ document.getElementById(id).innerHTML = innerHtmlContent
|
|
|
726
|
+ }
|
|
|
727
|
+}
|
