#include "StdAfx.h" #include "CellContinueQueue.h" #include "IvrFlow.h" #include "FlowDataProvider.h" #include "NetworkIvr.h" IMPLEMENT_CELL_AUTOCREATE(CCellContinueQueue, CELL_NAME_CONTINUE_QUEUE) CCellContinueQueue::CCellContinueQueue(void) { m_AgentNo = ""; m_AgentExten = ""; m_AudioFile = ""; m_Timeout = 0; m_SuccessPos = 0; m_TimeoutPos = 0; m_HangupPos = 0; } CCellContinueQueue::CCellContinueQueue( CCellContinueQueue & cellContinueQueue ) : CCellBase(cellContinueQueue) { m_AgentNo = cellContinueQueue.m_AgentNo; m_AgentExten = cellContinueQueue.m_AgentExten; m_AudioFile = cellContinueQueue.m_AudioFile; m_Timeout = cellContinueQueue.m_Timeout; m_SuccessPos = cellContinueQueue.m_SuccessPos; m_TimeoutPos = cellContinueQueue.m_TimeoutPos; m_HangupPos = cellContinueQueue.m_HangupPos; } CCellContinueQueue::~CCellContinueQueue(void) { } /***************************************************************** **【函数名称】 Operate **【函数功能】 节点执行函数 **【参数】 **【返回值】 下一个节点编号 ****************************************************************/ int CCellContinueQueue::operate( void ) { if(m_pIvrFlow == NULL) return CELL_OP_ERROR; CString Info; _getCellInfo(Info); ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}: 开始执行[%s]"), Info); if(m_pIvrFlow->hangUpSign()) { m_pIvrFlow->hangUpSign() = false; ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}: 执行[%s]时检测到外线挂机"), Info); return m_HangupPos; } CPduEntity cmdContinue(PDU_CMD_IVR_QUEUE_CONTINUE); cmdContinue.SetDataInt(1, m_pIvrFlow->id()); cmdContinue.SetDataULong(2, m_pIvrFlow->assoCallId()); cmdContinue.SetDataString(5, m_AudioFile); cmdContinue.SetDataInt(6, m_Timeout); if( !CNetworkIvr::GetInstance().send(cmdContinue)) { ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_WARNING, _T("{Cell}: 执行[%s]出错, 向CTI发送消息失败"), Info); return CELL_OP_SEND_ERROR; } return CELL_OP_WAIT_FOR; } /***************************************************************** **【函数名称】 copy **【函数功能】 拷贝自身 **【参数】 **【返回值】 拷贝副本 ****************************************************************/ CCellBase * CCellContinueQueue::copy( void ) { CCellBase * pCellBase = new CCellContinueQueue(*this); return pCellBase; } /***************************************************************** **【函数名称】 fillData **【函数功能】 节点解析,填充数据 **【参数】 Provider:数据提供器 **【返回值】 成功true,失败false ****************************************************************/ bool CCellContinueQueue::fillData( IFlowDataProvider& Provider ) { CString Data; do { if(!Provider.getData(CELL_ATTRIBUTE_POS, Data)) { Data = _T("节点号"); break; } else { sscanf_s(Data, _T("%d"), &m_Pos); if(m_Pos < 1) { Data = _T("节点号"); break; } } if(!Provider.getData(CELL_ATTRIBUTE_AGENT, m_AgentNo)) { Data = _T("座席工号"); break; } if(!Provider.getData(CELL_ATTRIBUTE_EXTEN, m_AgentExten)) { Data = _T("座席分机"); break; } if(!Provider.getData(CELL_ATTRIBUTE_AUDIO, m_AudioFile)) { Data = _T("音频文件"); break; } if(!Provider.getData(CELL_ATTRIBUTE_TIMEOUT, Data)) { Data = _T("等待时长"); break; } else { sscanf_s(Data, _T("%d"), &m_Timeout); if(m_Timeout < 0) { Data = _T("等待时长"); break; } } if(!Provider.getData(CELL_ATTRIBUTE_SUCCESS_POS, Data)) { Data = _T("成功跳转节点"); break; } else { sscanf_s(Data, _T("%d"), &m_SuccessPos); if(m_SuccessPos < 0) { Data = _T("成功跳转节点"); break; } } if(!Provider.getData(CELL_ATTRIBUTE_HANGUP_POS, Data)) { Data = _T("挂机跳转节点"); break; } else { sscanf_s(Data, _T("%d"), &m_HangupPos); if(m_HangupPos < 0) { Data = _T("挂机跳转节点"); break; } } if(!Provider.getData(CELL_ATTRIBUTE_TIMEOUT_POS, Data)) { Data = _T("超时跳转节点"); break; } else { sscanf_s(Data, _T("%d"), &m_TimeoutPos); if(m_TimeoutPos < 0) { Data = _T("超时跳转节点"); break; } } Provider.getData(CELL_ATTRIBUTE_NOTE, m_Note); return true; } while (false); ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_ERROR, _T("{Cell}: 节点[%s]解析失败, '%s'错误"), CELL_NAME_CONTINUE_QUEUE, Data); return false; } /***************************************************************** **【函数名称】 onOpResultReturn **【函数功能】 处理PDU命令 **【参数】 a_pPduEntity:PDU命令 **【返回值】 下一个节点编号 ****************************************************************/ int CCellContinueQueue::onOpResultReturn( CPduEntity *a_pPduEntity ) { CString Info; _getCellInfo(Info); if(a_pPduEntity->GetIsExecReturn() && a_pPduEntity->GetCmdType() == PDU_CMD_IVR_QUEUE_CONTINUE) { if(a_pPduEntity->GetDataBool(0)) { CString strExt = ""; strExt.Format("%u", a_pPduEntity->GetDataUInt(8)); m_pIvrFlow->addVar(m_AgentExten, strExt); CString strAgentNum = ""; strAgentNum.Format("%u", a_pPduEntity->GetDataUInt(7)); m_pIvrFlow->addVar(m_AgentNo, strAgentNum); ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}: 节点[%s]执行结束, 分机[%s], 工号[%s]"), Info, strExt, strAgentNum); return m_SuccessPos; } else { ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_WARNING, _T("{Cell}: 节点[%s]执行失败, 等待超过最大时长"), Info); return m_TimeoutPos; } } // 挂机命令 if(a_pPduEntity->GetCmdType() == PDU_CMD_CTI_IVR_HANGUP) { ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}: 节点[%s]执行中断, 收到挂机消息"), Info); return m_HangupPos; } ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_WARNING, _T("{Cell}: 节点[%s]执行异常, 收到异常消息"), Info); return CELL_OP_ERROR; }