#include "StdAfx.h" #include "CellTurnAgent.h" #include "NetworkIvr.h" #include "IvrFlow.h" #include "FlowDataProvider.h" IMPLEMENT_CELL_AUTOCREATE(CCellTurnAgent, CELL_NAME_TURN_AGENT) CCellTurnAgent::CCellTurnAgent(void) { m_Exten = ""; m_SuccessPos = 0; m_FailPos = 0; m_Timeout = 0; m_TimeoutPos = 0; m_HangUpPos = 0; } CCellTurnAgent::CCellTurnAgent( CCellTurnAgent & cellTurnAgent ) : CCellBase(cellTurnAgent) { m_Exten = cellTurnAgent.m_Exten; m_Timeout = cellTurnAgent.m_Timeout; m_SuccessPos = cellTurnAgent.m_SuccessPos; m_TimeoutPos = cellTurnAgent.m_TimeoutPos; m_FailPos = cellTurnAgent.m_FailPos; m_HangUpPos = cellTurnAgent.m_HangUpPos; POSITION pos = cellTurnAgent.m_VarList.GetHeadPosition(); while(pos != NULL) { CString strValue = cellTurnAgent.m_VarList.GetNext(pos); if(!strValue.IsEmpty()) this->m_VarList.AddTail(strValue); } } CCellTurnAgent::~CCellTurnAgent(void) { } /***************************************************************** **【函数名称】 operate **【函数功能】 节点执行函数 **【参数】 **【返回值】 下一个节点编号 ****************************************************************/ int CCellTurnAgent::operate( void ) { if(m_pIvrFlow == NULL) return CELL_OP_ERROR; CString Info; _getCellInfo(Info); ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}: 开始执行[%s]"), Info); if(m_pIvrFlow->hangUpSign()) { m_pIvrFlow->hangUpSign() = false; ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}: 节点[%s]取消执行, 检测到外线挂机"), Info); return m_HangUpPos; } // 获取要转移的分机号 CString strExt = ""; if(!m_pIvrFlow->findVarValue(m_Exten, strExt)) { ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_WARNING, _T("{Cell}: 执行[%s]出错, 要转移的分机号码为空"), Info); return CELL_OP_ERROR; } // 将需传递给坐席的变量拼成:变量名:变量值|变量名:变量值 CString strVarInfo = _T(""); CString strSingleVarInfo = _T(""); CString strValue = _T(""); CString strVarName = _T(""); POSITION pos = m_VarList.GetHeadPosition(); while(pos != NULL) { strVarName = m_VarList.GetNext(pos); if(!strVarName.IsEmpty() && m_pIvrFlow->findVarValue(strVarName, strValue)) { strSingleVarInfo.Format(_T("%s:%s|"), strVarName, strValue); strVarInfo += strSingleVarInfo; } } //2019-09-11 颐和随访,增加座席状态为来电振铃的字段 bool bAgentReturn; CPduEntity cmdTurnAgent(PDU_CMD_IVR_TURN_AGENT); cmdTurnAgent.SetDataInt(1, m_pIvrFlow->id()); cmdTurnAgent.SetDataUInt(4,atoi(strExt)); cmdTurnAgent.SetDataString(5, strVarInfo); if( !CNetworkIvr::GetInstance().send(cmdTurnAgent)) { ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_WARNING, _T("{Cell}: 执行[%s]出错, 向CTI发送消息失败"), Info); return CELL_OP_SEND_ERROR; } return CELL_OP_WAIT_FOR; } /***************************************************************** **【函数名称】 copy **【函数功能】 拷贝自身 **【参数】 **【返回值】 拷贝副本 ****************************************************************/ CCellBase * CCellTurnAgent::copy( void ) { CCellBase * pCellBase = new CCellTurnAgent(*this); return pCellBase; } /***************************************************************** **【函数名称】 fillData **【函数功能】 节点解析,填充数据 **【参数】 Provider:数据提供器 **【返回值】 成功true,失败false ****************************************************************/ bool CCellTurnAgent::fillData( IFlowDataProvider& Provider ) { CString Data; do { if(!Provider.getData(CELL_ATTRIBUTE_POS, Data)) { Data = _T("节点号"); break; } else { sscanf_s(Data, _T("%d"), &m_Pos); if(m_Pos < 1) { Data = _T("节点号"); break; } } if(!Provider.getData(CELL_ATTRIBUTE_EXTEN, m_Exten)) { Data = _T("分机号码"); break; } /*if (!Provider.getData(CELL_ATTRIBUTE_TIMEOUT, Data)) { Data = _T("等待时长"); break; } else { sscanf_s(Data, _T("%d"), &m_Timeout); if (m_Timeout < 0) { Data = _T("等待时长"); break; } }*/ if(!Provider.getData(CELL_ATTRIBUTE_SUCCESS_POS, Data)) { Data = _T("成功跳转节点"); break; } else { sscanf_s(Data, _T("%d"), &m_SuccessPos); if(m_SuccessPos < 1) { Data = _T("成功跳转节点"); break; } } if(!Provider.getData(CELL_ATTRIBUTE_FAIL_POS, Data)) { Data = _T("失败跳转节点"); break; } else { sscanf_s(Data, _T("%d"), &m_FailPos); if(m_FailPos < 1) { Data = _T("失败跳转节点"); break; } } if(!Provider.getData(CELL_ATTRIBUTE_HANGUP_POS, Data)) { Data = _T("挂机跳转节点"); break; } else { sscanf_s(Data, _T("%d"), &m_HangUpPos); if(m_HangUpPos < 1) { Data = _T("挂机跳转节点"); break; } } if (!Provider.getData(CELL_ATTRIBUTE_TIMEOUT_POS, Data)) { Data = _T("超时跳转节点"); break; } else { sscanf_s(Data, _T("%d"), &m_TimeoutPos); if (m_TimeoutPos < 0) { Data = _T("超时跳转节点"); break; } } if (!Provider.getData(CELL_ATTRIBUTE_TIMEOUT, Data)) { Data = _T("等待时长"); break; } else { sscanf_s(Data, _T("%d"), &m_Timeout); if (m_Timeout < 0) { Data = _T("等待时长"); break; } } /*Data.Format(_T("%s[@%s='%d']/%s"), XPATH_CELL, CELL_ATTRIBUTE_POS, m_Pos, FLOW_SUB_NODE_BAND_DATA); if(!Provider.getDataSet(Data, CELL_ATTRIBUTE_VAR, m_VarList)) { Data = _T("随路数据变量"); break; }*/ Provider.getData(CELL_ATTRIBUTE_NOTE, m_Note); return true; } while (false); ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_ERROR, _T("{Cell}: 节点[%s]解析失败, '%s'错误"), CELL_NAME_TURN_AGENT, Data); return false; } /***************************************************************** **【函数名称】 onOpResultReturn **【函数功能】 处理PDU命令 **【参数】 a_pPduEntity:PDU命令 **【返回值】 下一个节点编号 ****************************************************************/ int CCellTurnAgent::onOpResultReturn( CPduEntity *a_pPduEntity ) { CString Info; _getCellInfo(Info); // by if(a_pPduEntity->GetIsExecReturn()/*&& a_pPduEntity->GetCmdType() == PDU_CMD_IVR_TURN_AGENT*/) { if(a_pPduEntity->GetDataBool(0)) { /*CPduEntity cmdtakeback(PDU_CMD_AGENT_TAKEBACK); cmdtakeback.SetDataBool(0, true); cmdtakeback.SetDataUInt(1, 1017); cmdtakeback.SetDataUInt(2, 8002); if (!CNetworkIvr::GetInstance().send(cmdtakeback)) { return CELL_OP_SEND_ERROR; } CPduEntity cmdInsert(PDU_CMD_AGENT_MONI_INSERT); cmdInsert.SetDataBool(0, true); cmdInsert.SetDataUInt(1, 1); cmdInsert.SetDataUInt(2, 8000); if (!CNetworkIvr::GetInstance().send(cmdInsert)) { return CELL_OP_SEND_ERROR; }*/ ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}: 节点[%s]执行成功"), Info); return m_SuccessPos; } else { ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}: 节点[%s]执行失败"), Info); return m_FailPos; } } if(a_pPduEntity->GetCmdType() == PDU_CMD_CTI_IVR_HANGUP) { ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}; 节点[%s]执行结束, 收到挂机消息"), Info); return m_HangUpPos; } ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_WARNING, _T("{Cell}: 节点[%s]执行异常, 收到异常PDU"), Info); return CELL_OP_ERROR; }