MiddleWares_YiHe 郑州颐和医院随访系统中间件

CellAudioAndDtmf.cpp 10KB

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  1. #include "StdAfx.h"
  2. #include "CellAudioAndDtmf.h"
  3. #include "NetworkIvr.h"
  4. #include "IvrFlow.h"
  5. #include "FlowDataProvider.h"
  6. #include "IvrCore.h"
  7. IMPLEMENT_CELL_AUTOCREATE(CCellAudioAndDtmf, CELL_NAME_AUDIO_AND_DTMF)
  8. CCellAudioAndDtmf::CCellAudioAndDtmf(void)
  9. {
  10. m_PlayType = PLAY_TYPE_AUDIO_DTMF;
  11. m_ContentType = PLAY_CONTENT_AUDIO;
  12. m_PlayContent = "";
  13. m_TTSNumberMode = 1;
  14. m_TTSSpeed = 50;
  15. m_TTSVolume = 50;
  16. m_TTSEngineID = 0;
  17. m_StopPlayWhenKeyPress = PLAY_STOP_WHEN_KEY_PRESS_TRUE;
  18. m_MaxKeyCount = 0;
  19. m_KeyPressInterval = 1;
  20. m_FinishKey = "";
  21. m_KeyVar = "";
  22. m_SuccessPos = 0;
  23. m_FailPos = 0;
  24. m_HangUpPos = 0;
  25. }
  26. CCellAudioAndDtmf::CCellAudioAndDtmf( CCellAudioAndDtmf& CellAudioAndDtmf ) : CCellBase(CellAudioAndDtmf)
  27. {
  28. m_PlayType = CellAudioAndDtmf.m_PlayType;
  29. m_ContentType = CellAudioAndDtmf.m_ContentType;
  30. m_PlayContent = CellAudioAndDtmf.m_PlayContent;
  31. m_TTSNumberMode = CellAudioAndDtmf.m_TTSNumberMode;
  32. m_TTSSpeed = CellAudioAndDtmf.m_TTSSpeed;
  33. m_TTSVolume = CellAudioAndDtmf.m_TTSVolume;
  34. m_TTSEngineID = CellAudioAndDtmf.m_TTSEngineID;
  35. m_StopPlayWhenKeyPress = CellAudioAndDtmf.m_StopPlayWhenKeyPress;
  36. m_MaxKeyCount = CellAudioAndDtmf.m_MaxKeyCount;
  37. m_KeyPressInterval = CellAudioAndDtmf.m_KeyPressInterval;
  38. m_FinishKey = CellAudioAndDtmf.m_FinishKey;
  39. m_KeyVar = CellAudioAndDtmf.m_KeyVar;
  40. m_SuccessPos = CellAudioAndDtmf.m_SuccessPos;
  41. m_FailPos = CellAudioAndDtmf.m_FailPos;
  42. m_HangUpPos = CellAudioAndDtmf.m_HangUpPos;
  43. }
  44. CCellAudioAndDtmf::~CCellAudioAndDtmf(void)
  45. {
  46. }
  47. /*****************************************************************
  48. **【函数名称】 operate
  49. **【函数功能】 节点执行函数
  50. **【参数】
  51. **【返回值】 下一个节点编号
  52. ****************************************************************/
  53. int CCellAudioAndDtmf::operate( void )
  54. {
  55. if(m_pIvrFlow == NULL)
  56. return CELL_OP_ERROR;
  57. CString Info;
  58. _getCellInfo(Info);
  59. ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}: 开始执行[%s]"), Info);
  60. if(m_pIvrFlow->hangUpSign())
  61. {
  62. m_pIvrFlow->hangUpSign() = false;
  63. ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}: 节点[%s]取消执行, 检测到外线挂机"), Info);
  64. return m_HangUpPos;
  65. }
  66. CString PlayContent;
  67. if(m_PlayType != PLAY_TYPE_DTMF)
  68. {
  69. // 替换播放内容中的变量
  70. if(!m_pIvrFlow->replaceVar(m_PlayContent, PlayContent))
  71. {
  72. ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_WARNING, _T("{Cell}: 执行[%s]出错, 替换播放内容中的变量失败, PlayContent = %s"), Info, PlayContent);
  73. return m_FailPos;
  74. }
  75. }
  76. // 让CTI放音收号的打包 (向外线发送的)
  77. CPduEntity cmdPlay(PDU_CMD_IVR_PLAY_DTMF);
  78. cmdPlay.SetDataInt(1, m_pIvrFlow->id()); // Ivr流程Id
  79. cmdPlay.SetDataInt(4, m_PlayType); // 放音模式
  80. cmdPlay.SetDataInt(5, m_ContentType); // 放音内容类型
  81. cmdPlay.SetDataInt(6, m_TTSNumberMode); // 数字播报方式
  82. cmdPlay.SetDataInt(7, m_TTSEngineID); // 引擎音库类型
  83. cmdPlay.SetDataInt(8, m_TTSSpeed); // 语速
  84. cmdPlay.SetDataInt(9, m_TTSVolume); // 音大小
  85. cmdPlay.SetDataInt(10, m_MaxKeyCount); // 收号位数
  86. cmdPlay.SetDataString(11, m_FinishKey); // 结束标志
  87. cmdPlay.SetDataInt(12, m_KeyPressInterval); // 收号时间间隔
  88. cmdPlay.SetDataInt(13, m_StopPlayWhenKeyPress); // 收号时,是否放音
  89. cmdPlay.SetDataString(15, PlayContent); // 放音内容
  90. // 向CTI发送命令
  91. if( !CNetworkIvr::GetInstance().send(cmdPlay))
  92. {
  93. ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_WARNING, _T("{Cell}: 执行[%s]出错, 向CTI发送消息失败"), Info);
  94. return CELL_OP_SEND_ERROR;
  95. }
  96. return CELL_OP_WAIT_FOR;
  97. }
  98. /*****************************************************************
  99. **【函数名称】 copy
  100. **【函数功能】 拷贝自身
  101. **【参数】
  102. **【返回值】 拷贝副本
  103. ****************************************************************/
  104. CCellBase * CCellAudioAndDtmf::copy( void )
  105. {
  106. CCellBase * pCellBase = new CCellAudioAndDtmf(*this);
  107. return pCellBase;
  108. }
  109. /*****************************************************************
  110. **【函数名称】 fillData
  111. **【函数功能】 节点解析,填充数据
  112. **【参数】 Provider:数据提供器
  113. **【返回值】 成功true,失败false
  114. ****************************************************************/
  115. bool CCellAudioAndDtmf::fillData( IFlowDataProvider& Provider )
  116. {
  117. CString Data;
  118. do
  119. {
  120. if(!Provider.getData(CELL_ATTRIBUTE_POS, Data))
  121. {
  122. Data = _T("节点号");
  123. break;
  124. }
  125. else
  126. {
  127. sscanf_s(Data, _T("%d"), &m_Pos);
  128. if(m_Pos < 1)
  129. {
  130. Data = _T("节点号");
  131. break;
  132. }
  133. }
  134. if(!Provider.getData(CELL_ATTRIBUTE_PLAY_TYPE, Data))
  135. {
  136. Data = _T("执行类型");
  137. break;
  138. }
  139. else
  140. {
  141. sscanf_s(Data, _T("%d"), &m_PlayType);
  142. if(m_PlayType < PLAY_TYPE_AUDIO_DTMF || m_PlayType > PLAY_TYPE_DTMF)
  143. {
  144. Data = _T("执行类型");
  145. break;
  146. }
  147. }
  148. if(!Provider.getData(CELL_ATTRIBUTE_CONTENT_TYPE, Data))
  149. {
  150. Data = _T("内容类型");
  151. break;
  152. }
  153. else
  154. {
  155. sscanf_s(Data, _T("%d"), &m_ContentType);
  156. if(m_ContentType < PLAY_CONTENT_NULL || m_ContentType > PLAY_CONTENT_TTS_FILE)
  157. {
  158. Data = _T("内容类型");
  159. break;
  160. }
  161. }
  162. if(!Provider.getData(CELL_ATTRIBUTE_CONTENT, m_PlayContent))
  163. {
  164. Data = _T("放音内容");
  165. break;
  166. }
  167. if(!Provider.getData(CELL_ATTRIBUTE_TTS_NUM_MODE, Data))
  168. {
  169. Data = _T("TTS数字播放格式");
  170. break;
  171. }
  172. else
  173. {
  174. sscanf_s(Data, _T("%d"), &m_TTSNumberMode);
  175. if((m_ContentType == PLAY_CONTENT_TTS_STR || m_ContentType == PLAY_CONTENT_TTS_FILE)
  176. && (m_TTSNumberMode < TTS_RN_AUTO_VALUE || m_TTSNumberMode > TTS_RN_AUTO_DIGIT))
  177. {
  178. Data = _T("TTS数字播放格式");
  179. break;
  180. }
  181. }
  182. if(!Provider.getData(CELL_ATTRIBUTE_TTS_SPEED, Data))
  183. {
  184. Data = _T("TTS语速");
  185. break;
  186. }
  187. else
  188. {
  189. sscanf_s(Data, _T("%d"), &m_TTSSpeed);
  190. if((m_ContentType == PLAY_CONTENT_TTS_STR || m_ContentType == PLAY_CONTENT_TTS_FILE)
  191. && (m_TTSSpeed < TTS_NUMBER_VALUE_MIN || m_TTSSpeed > TTS_NUMBER_VALUE_MAX))
  192. {
  193. Data = _T("TTS语速");
  194. break;
  195. }
  196. }
  197. if(!Provider.getData(CELL_ATTRIBUTE_TTS_VOLUME, Data))
  198. {
  199. Data = _T("TTS音量");
  200. break;
  201. }
  202. else
  203. {
  204. sscanf_s(Data, _T("%d"), &m_TTSVolume);
  205. if((m_ContentType == PLAY_CONTENT_TTS_STR || m_ContentType == PLAY_CONTENT_TTS_FILE)
  206. && (m_TTSVolume < TTS_NUMBER_VALUE_MIN || m_TTSVolume > TTS_NUMBER_VALUE_MAX))
  207. {
  208. Data = _T("TTS音量");
  209. break;
  210. }
  211. }
  212. if(!Provider.getData(CELL_ATTRIBUTE_TTS_ENGINE, Data))
  213. {
  214. Data = _T("TTS引擎");
  215. break;
  216. }
  217. else
  218. {
  219. sscanf_s(Data, _T("%d"), &m_TTSEngineID);
  220. if((m_ContentType == PLAY_CONTENT_TTS_STR || m_ContentType == PLAY_CONTENT_TTS_FILE) && m_TTSEngineID < TTS_NUMBER_VALUE_MIN)
  221. {
  222. Data = _T("TTS引擎");
  223. break;
  224. }
  225. }
  226. if(!Provider.getData(CELL_ATTRIBUTE_STOP_WHEN_DTMF, Data))
  227. {
  228. Data = _T("按键停止放音标志");
  229. break;
  230. }
  231. else
  232. {
  233. sscanf_s(Data, _T("%d"), &m_StopPlayWhenKeyPress);
  234. if(m_StopPlayWhenKeyPress != PLAY_STOP_WHEN_KEY_PRESS_TRUE && m_StopPlayWhenKeyPress != PLAY_STOP_WHEN_KEY_PRESS_FALSE)
  235. {
  236. Data = _T("按键停止放音标志");
  237. break;
  238. }
  239. }
  240. if(!Provider.getData(CELL_ATTRIBUTE_MAX_KEY_COUNT, Data))
  241. {
  242. Data = _T("最大收按键数");
  243. break;
  244. }
  245. else
  246. {
  247. sscanf_s(Data, _T("%d"), &m_MaxKeyCount);
  248. if(m_MaxKeyCount < 0)
  249. {
  250. Data = _T("最大收按键数");
  251. break;
  252. }
  253. }
  254. if(!Provider.getData(CELL_ATTRIBUTE_KEY_PRESS_INTERVAL, Data))
  255. {
  256. Data = _T("收按键间隔");
  257. break;
  258. }
  259. else
  260. {
  261. sscanf_s(Data, _T("%d"), &m_KeyPressInterval);
  262. if(m_KeyPressInterval < 0)
  263. {
  264. Data = _T("收按键间隔");
  265. break;
  266. }
  267. }
  268. if(!Provider.getData(CELL_ATTRIBUTE_FINISH_KEY, m_FinishKey))
  269. {
  270. Data = _T("收按键结束键");
  271. break;
  272. }
  273. if(!Provider.getData(CELL_ATTRIBUTE_KEY_VAR, m_KeyVar))
  274. {
  275. Data = _T("收按键变量");
  276. break;
  277. }
  278. if(!Provider.getData(CELL_ATTRIBUTE_SUCCESS_POS, Data))
  279. {
  280. Data = _T("成功跳转节点");
  281. break;
  282. }
  283. else
  284. {
  285. sscanf_s(Data, _T("%d"), &m_SuccessPos);
  286. if(m_SuccessPos < 1)
  287. {
  288. Data = _T("成功跳转节点");
  289. break;
  290. }
  291. }
  292. if(!Provider.getData(CELL_ATTRIBUTE_FAIL_POS, Data))
  293. {
  294. Data = _T("失败跳转节点");
  295. break;
  296. }
  297. else
  298. {
  299. sscanf_s(Data, _T("%d"), &m_FailPos);
  300. if(m_FailPos < 1)
  301. {
  302. Data = _T("失败跳转节点");
  303. break;
  304. }
  305. }
  306. if(!Provider.getData(CELL_ATTRIBUTE_HANGUP_POS, Data))
  307. {
  308. Data = _T("挂机跳转节点");
  309. break;
  310. }
  311. else
  312. {
  313. sscanf_s(Data, _T("%d"), &m_HangUpPos);
  314. if(m_HangUpPos < 1)
  315. {
  316. Data = _T("挂机跳转节点");
  317. break;
  318. }
  319. }
  320. Provider.getData(CELL_ATTRIBUTE_NOTE, m_Note);
  321. return true;
  322. } while (false);
  323. ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_ERROR, _T("{Cell}: 节点[%s]解析失败, '%s'错误"), CELL_NAME_AUDIO_AND_DTMF, Data);
  324. return false;
  325. }
  326. /*****************************************************************
  327. **【函数名称】 onOpResultReturn
  328. **【函数功能】 处理PDU命令
  329. **【参数】 a_pPduEntity:PDU命令
  330. **【返回值】 下一个节点编号
  331. ****************************************************************/
  332. int CCellAudioAndDtmf::onOpResultReturn( CPduEntity *a_pPduEntity )
  333. {
  334. CString Info;
  335. _getCellInfo(Info);
  336. //放音收号的返回结果
  337. if(a_pPduEntity->GetIsExecReturn() && a_pPduEntity->GetCmdType() == PDU_CMD_IVR_PLAY_DTMF)
  338. {
  339. // 放音收号成功
  340. if(a_pPduEntity->GetDataBool(0))
  341. {
  342. if(m_PlayType != PLAY_TYPE_AUDIO) // 放音收号或只收号
  343. {
  344. CString strDtmf = a_pPduEntity->GetDataString(16);
  345. if(!strDtmf.IsEmpty())
  346. m_pIvrFlow->addVar(m_KeyVar, strDtmf);
  347. ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}: 节点[%s]执行成功, DTMF = %s"), Info, strDtmf);
  348. }
  349. else // 放音或收号
  350. {
  351. ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}: 节点[%s]执行成功"), Info);
  352. }
  353. return m_SuccessPos;
  354. }
  355. else
  356. {
  357. ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_WARNING, _T("{Cell}: 节点[%s]执行失败"), Info);
  358. return m_FailPos;
  359. //CPduEntity cmdTurnAgent(PDU_CMD_IVR_TURN_AGENT);
  360. //cmdTurnAgent.SetDataInt(1, m_pIvrFlow->id());
  361. //cmdTurnAgent.SetDataUInt(4, 1030);
  362. ////cmdTurnAgent.SetDataString(5, strVarInfo);
  363. //CNetworkIvr::GetInstance().send(cmdTurnAgent);
  364. //return CELL_OP_WAIT_FOR;
  365. }
  366. }
  367. // 挂机命令
  368. if(a_pPduEntity->GetCmdType() == PDU_CMD_CTI_IVR_HANGUP)
  369. {
  370. ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{Cell}; 节点[%s]取消执行, 收到挂机消息"), Info);
  371. return m_HangUpPos;
  372. }
  373. return CELL_OP_ERROR;
  374. }