MiddleWares_YiHe/IVR/IVR_SFJZ_Tes...

<?xml version="1.0" encoding="utf-8"?>
<ivr>
	<flow Name="IVR_SFJZ" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_RongJiSFJZ;Data Source=192.168.4.18" 
		SqlStr="INSERT INTO T_Call_CallRecords(CallId,CallNumber,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,EndTime,LongTime,IsDeal,OperateType,MYD) VALUES('%[CallID]','%[CallerID]',0,0,0,GETDATE(),GETDATE(),GETDATE(),GETDATE(),0,0,0,0)" 
		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
			<DefVar VarType="1" VarName="Key" VarVal="0" />
			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
		</cell>
		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_YiHeSF;Data Source=192.168.4.18" 
		SqlStr="select COUNT(*) FROM T_Call_Blacklist where F_TelPhone='%[CallerID]'" IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
			<Map Var="BlackListVerify" />
		</cell>
		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="7" FalsePos="12" Note="判断黑名单" />
		<cell Name="CELL_SQL" Pos="7" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_YiHeSF;Data Source=192.168.4.18" 
		SqlStr="update T_Call_CallRecords set CallState=1,DealType=1,IsDeal=1 where CallId='%[CallID]'" IsSaved="no" SuccessPos="26" FailPos="26" Note="黑名单通话记录" />
		
		<!--
			1.播放欢迎词
			2.业务选择:
				自助报到请按1：问题提醒、提出问题回答
				人工报到请按0；节假日判断，非节假日转人工
		-->
		
		<cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="25" Note="放欢迎词" />
		<cell Name="CELL_AUDIODTMF" Pos="101" PlayType="1" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\业务选择.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="key" SuccessPos="102" FailPos="24" HangupPos="25" Note="业务选择" />
		<cell Name="CELL_BRANCH" Pos="102" Var="key" DefaultPos="101" Note="业务选择-分支">
			<Branch Value="1" Pos="1001" />      <!--自助报到请按1-->
			<Branch Value="0" Pos="8" />      <!--人工报到请按0-->
		</cell>
		<cell Name="CELL_SQL" Pos="1001" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_YiHeSF;Data Source=192.168.4.18" 
		SqlStr="update T_Call_CallRecords set CallState=1,DealType=2 where CallId='%[CallID]'" IsSaved="no" SuccessPos="103" FailPos="103" Note="通话记录-自助报到" />
		<!--自助报到开始-->
		<cell Name="CELL_AUDIODTMF" Pos="103" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\问卷提醒.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="104" FailPos="24" HangupPos="25" Note="问卷提醒" />
		<cell Name="CELL_AUDIODTMF" Pos="104" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\Q1姓名.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="105" FailPos="24" HangupPos="25" Note="Q1姓名" />
		<cell Name="CELL_LEAVEWORD" Pos="105" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="106" HangupPos="23" FinishPos="106" Note="Q1姓名回答" />
		
		<cell Name="CELL_AUDIODTMF" Pos="106" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\Q2矫正原因.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="107" FailPos="24" HangupPos="25" Note="Q2矫正原因" />
		<cell Name="CELL_LEAVEWORD" Pos="107" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="108" HangupPos="23" FinishPos="108" Note="Q2矫正原因回答" />
		
		<cell Name="CELL_AUDIODTMF" Pos="108" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\Q3矫正时间.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="109" FailPos="24" HangupPos="25" Note="Q3矫正时间" />
		<cell Name="CELL_LEAVEWORD" Pos="109" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="110" HangupPos="23" FinishPos="110" Note="Q3矫正时间回答" />
		
		<cell Name="CELL_AUDIODTMF" Pos="110" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\Q4是否有接触.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="111" FailPos="24" HangupPos="25" Note="Q4是否有接触" />
		<cell Name="CELL_LEAVEWORD" Pos="111" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="112" HangupPos="23" FinishPos="112" Note="Q4是否有接触回答" />
		
		<cell Name="CELL_AUDIODTMF" Pos="112" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\Q5需要帮助.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="113" FailPos="24" HangupPos="25" Note="Q5需要帮助" />
		<cell Name="CELL_LEAVEWORD" Pos="113" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="114" HangupPos="23" FinishPos="114" Note="Q5需要帮助回答" />
		
		<cell Name="CELL_AUDIODTMF" Pos="114" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\报到完毕.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="25" Note="报到完毕" />
		<!--自助报到结束-->
		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_YiHeSF;Data Source=192.168.4.18"
		SqlStr="EXEC P_GetHolidays " IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
			<Map Var="HolidayVerify" />
		</cell>
		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="11" Note="判断节假日" />
		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="KeyH" SuccessPos="301" FailPos="603" HangupPos="25" Note="放节假日音" />
		<cell Name="CELL_BRANCH" Pos="301" Var="KeyH" DefaultPos="11" Note="分支节点">
		  <Branch Value="1" Pos="103" />      <!--自助报到请按1-->
		</cell>

		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_YiHeSF;Data Source=192.168.4.18" 
		SqlStr="select top 1 F_ZXZID from T_Sys_SeatGroup where F_ZXZCode='ZXZ'" 
		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
		<cell Name="CELL_RECORDSET" Pos="604" LPos="13" EPos="13" GPos="13" Note="获取坐席组ID结果">
			<Map Var="GroupID" />
		</cell>
		
		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="1" Group="12" AgentVar="AgentNo" ExtenVar="AgentExtNo" 
		NoAgentPos="14" NoFreePos="14" SuccessPos="27" HangupPos="25" Note="排队节点" />
		
		
		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="KeyM" SuccessPos="15" FailPos="24" HangupPos="25" Note="坐席全忙放音" />
		<cell Name="CELL_BRANCH" Pos="15" Var="KeyM" DefaultPos="14" Note="分支节点">
			<Branch Value="1" Pos="16" />       <!--继续等待请按1，-->
			<Branch Value="2" Pos="103" />       <!--自助报到请按2-->
		</cell>		
		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="E:\midware\ivr\ivr_Rongji\wav\保持音.wav" Timeout="60" SuccessPos="27" HangupPos="25" TimeoutPos="14" Note="继续排队节点" />
		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />		
		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\通话录音提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="25" Note="转接电话提示录音" />
		<cell Name="CELL_SQL" Pos="30" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_YiHeSF;Data Source=192.168.4.18"  SqlStr="update T_Call_CallRecords set UserCode='%[AgentNo]' where CallId='%[CallID]'" IsSaved="no" SuccessPos="19" FailPos="31" Note="通话记录-更新接听坐席" />
		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="31" FailPos="24" HangupPos="204" TimeoutPos="204" Timeout="10" Note="转座席节点" />
		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\保持音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="25" Note="保持音" />
		<cell Name="CELL_HOLDON" Pos="27" Exten="AgentExtNo" SuccessPos="19" FailPos="19" HangupPos="20" TimeoutPos="20" Timeout="10" Note="呼叫保持" />
		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="25" HangupPos="25" Note="播报工号" />-->
        
		  <BandData Var="CallID" />
		
		
		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_YiHeSF;Data Source=192.168.4.18"  SqlStr="update T_Call_CallRecords set IvrEndTime=getdate(),BusinessType='%[key]' where CallId='%[CallID]'" IsSaved="no" SuccessPos="204" FailPos="204" Note="通话记录-更新挂机" />
		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
		<cell Name="CELL_END" Pos="25" Note="结束节点" />	
		
		<!--黑名单提示音-->
		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_Rongji\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="25" Note="黑名单提示音" />
		<!--黑名单提示音-->
		
	</flow>		
</ivr>