MiddleWares_YiHe 郑州颐和医院随访系统中间件

CallSession.cpp 8.0KB

123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177178179180181182183184185186187188189190191192193194195196197198199200201202203204205206207208209210211212213214215216217218219220221222223224225226227228229230231232233234235236237238239240241242243244245246247248249250251252253254255256257258259260261262263264265266267268269270271272273274275276277278279
  1. #include "StdAfx.h"
  2. #include "CallSession.h"
  3. #include "LogicLine.h"
  4. #include "Record.h"
  5. #include "TaskMgr.h"
  6. #include "IvrFlow.h"
  7. #include "IvrFlowHolder.h"
  8. #include "StatisticsMgr.h"
  9. #include "LineHolder.h"
  10. #include "CtiCore.h"
  11. CCallSession::CCallSession(ULONG CallId) : m_CallId(CallId), m_RecFile(_T("")), m_Data(_T(""))
  12. {
  13. }
  14. CCallSession::~CCallSession(void)
  15. {
  16. }
  17. /*****************************************************************
  18. **【函数名称】 __procLineRecord
  19. **【函数功能】 处理线路录音
  20. **【参数】 pRecLine: 录音线路
  21. RecFile:录音文件
  22. **【返回值】
  23. ****************************************************************/
  24. void CCallSession::__procLineRecord( CLogicLine* pRecLine, CString& RecFile )
  25. {
  26. // 设置会话中录音文件名
  27. m_RecFile = RecFile;
  28. // 设置录音线路的录音文件名
  29. pRecLine->setRecordFile(RecFile);
  30. // 设置关联线路的录音文件名
  31. CLogicLine* pLine = NULL;
  32. CLineHolder& LineHolder = CLineHolder::GetInstance();
  33. POSITION pos = m_LineList.GetHeadPosition();
  34. while(pos != NULL)
  35. {
  36. pLine = LineHolder.getLogicLine(m_LineList.GetNext(pos));
  37. ASSERT(pLine != NULL);
  38. if(pLine != NULL && pRecLine->type() != pLine->type() && pLine->recordFile() == _T(""))
  39. pLine->setRecordFile(RecFile);
  40. }
  41. }
  42. /*****************************************************************
  43. **【函数名称】 __onLineTalking
  44. **【函数功能】 开始通话后的处理函数
  45. **【参数】 pLine:通话线路
  46. **【返回值】
  47. ****************************************************************/
  48. void CCallSession::__onLineTalking( CLogicLine* pLine )
  49. {
  50. ASSERT(pLine != NULL);
  51. //如果是监听 不再产生录音文件文件路径
  52. if (pLine->opType() == PDU_CMD_AGENT_MONI_LISTEN) return;
  53. // 对该线路进行录音处理
  54. CString RecFile = "";
  55. if(CRecord::GetInstance().record(pLine, RecFile))
  56. __procLineRecord(pLine, RecFile);
  57. else
  58. pLine->setRecordFile(m_RecFile);
  59. }
  60. /*****************************************************************
  61. **【函数名称】 __onLineHangUp
  62. **【函数功能】 处理线路挂机(离开会话)
  63. **【参数】 pLine:通话线路
  64. **【返回值】
  65. ****************************************************************/
  66. void CCallSession::__onLineHangUp( CLogicLine* pLine )
  67. {
  68. // 通知IVR线路挂机
  69. if (pLine->type() == DEV_RES_TYPE_TRUNK || pLine->type() == DEV_RES_TYPE_VOIP)
  70. {
  71. // 显示日志
  72. ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{CallSession}: [外线挂机], Trunk = %d,CallId = %d,caller=%s,callee=%s"), pLine->lineId(), m_CallId, pLine->callerNum(), pLine->calleeNum());
  73. // 通知IVR外线挂机
  74. CIvrFlow* pIvrFlow = CIvrFlowHolder::GetInstance().getFlowByLineId(pLine->lineId());
  75. if (pIvrFlow != NULL)
  76. {
  77. ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{CallSession}: [外线挂机], Trunk = %d,IvrFlow_assoLineId=%d"), pLine->lineId(), pIvrFlow->assoLineId());
  78. pIvrFlow->procLineHangUp();
  79. }
  80. if (pLine->opType() != PDU_CMD_AGENT_FAX && pLine->opType() != PDU_CMD_IVR_FAX)
  81. {
  82. // 通知外线关联Task销毁,不在向IVR发返回消息
  83. CTaskMgr::GetInstance().removeTask(pLine->taskIdBinded());
  84. }
  85. }
  86. // 统计挂机
  87. T_EvtHangUp repInfo;
  88. memset(&repInfo, 0, sizeof(repInfo));
  89. repInfo.nHangUpFlag = (m_LineList.GetCount() > 1 ? 0:1); // 0本端先挂机 1对端先挂机
  90. CStatisticsMgr::GetInstance().onCallDetail(m_CallId, REP_EVENT_HANG_UP, pLine->lineId(), &repInfo);
  91. // 移除线路
  92. POSITION pos = m_LineList.Find(pLine->lineId());
  93. if(pos != NULL)
  94. m_LineList.RemoveAt(pos);
  95. // 任务(协商转移)失败时,不重置发起方的逻辑线路信息
  96. if (pLine->opResult() == FALSE && pLine->opType() == PDU_CMD_AGENT_CONSULTATION_CALL)
  97. pLine->opType() = PDU_CMD_UNKNOWN;
  98. else
  99. pLine->resetLine(); // 重置线路信息
  100. }
  101. void CCallSession::__onLineTrunkTransfer(CLogicLine* pHostLine)
  102. {
  103. // 统计外线连通的时间,需要保证外线转分机的时候有内线接通状态的相关数据值 by
  104. ;
  105. }
  106. // 更新相对应的外线记录表中的数据 by
  107. void CCallSession::__onLineTrunkTransferCrd()
  108. {
  109. ;
  110. }
  111. /*****************************************************************
  112. **【函数名称】 getAssoLineExt
  113. **【函数功能】 获取指定线路的关联线路
  114. **【参数】 pHostLine:指定线路
  115. **【返回值】 关联线路对象
  116. ****************************************************************/
  117. CLogicLine* CCallSession::getAssoLine( CLogicLine* pHostLine )
  118. {
  119. if(m_LineList.GetCount() < 2)
  120. return NULL;
  121. CLineHolder& LineHolder = CLineHolder::GetInstance();
  122. POSITION pos = m_LineList.GetHeadPosition();
  123. while(pos != NULL)
  124. {
  125. CLogicLine* pLine = LineHolder.getLogicLine(m_LineList.GetNext(pos));
  126. ASSERT(pLine != NULL);
  127. if(pLine != NULL && pLine != pHostLine)
  128. return pLine;
  129. }
  130. return NULL;
  131. }
  132. /*****************************************************************
  133. **【函数名称】 addLine
  134. **【函数功能】 会话中添加线路
  135. **【参数】 pLine: 待添加线路
  136. **【返回值】
  137. ****************************************************************/
  138. void CCallSession::addLine( CLogicLine *pLine )
  139. {
  140. ASSERT(pLine != NULL);
  141. if(pLine == NULL)
  142. return;
  143. if(m_LineList.Find(pLine->lineId()) != NULL)
  144. return;
  145. m_LineList.AddTail(pLine->lineId());
  146. pLine->callId() = m_CallId;
  147. }
  148. /*****************************************************************
  149. **【函数名称】 onLineStatusUpdated
  150. **【函数功能】 处理线路状态改变
  151. **【参数】 pLine: 状态变化的线路
  152. **【返回值】
  153. ****************************************************************/
  154. void CCallSession::onLineStatusUpdated( CLogicLine* pLine )
  155. {
  156. // 保持状态过滤
  157. UINT Status = (HELD_STATE_FILTER_MASK & pLine->status());
  158. ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_NORMAL, _T("{CallSession}:onLineStatusUpdated, Trunk = %d,CallId = %d,Status=%d"), pLine->lineId(), m_CallId, Status);
  159. // 通话
  160. if(Status == TRUNK_STATE_TALKING || Status == INNER_STATE_TALKING)
  161. {
  162. // 有至少两个线路通话时才录音
  163. /*CLogicLine* pTempLine = NULL;
  164. CLineHolder& LineHolder = CLineHolder::GetInstance();
  165. POSITION pos = m_LineList.GetHeadPosition();
  166. while(pos)*/
  167. {
  168. /*pTempLine = LineHolder.getLogicLine(m_LineList.GetNext(pos));
  169. ASSERT(pTempLine != NULL);
  170. if(pTempLine == NULL || pTempLine == pLine)
  171. continue;
  172. UINT nTempStatus = (HELD_STATE_FILTER_MASK & pTempLine->status());
  173. if(nTempStatus == INNER_STATE_TALKING || nTempStatus == TRUNK_STATE_TALKING)
  174. {
  175. __onLineTalking(pLine);
  176. __onLineTalking(pTempLine);
  177. break;
  178. }*/
  179. // by 修改分支对应的录音
  180. CLogicLine* pTempLine = NULL;
  181. CLineHolder& LineHolder = CLineHolder::GetInstance();
  182. POSITION pos = m_LineList.GetHeadPosition();
  183. while (pos)
  184. {
  185. pTempLine = LineHolder.getLogicLine(m_LineList.GetNext(pos));
  186. ASSERT(pTempLine != NULL);
  187. if (pTempLine == NULL || pTempLine == pLine)
  188. continue;
  189. UINT nTempStatus = (HELD_STATE_FILTER_MASK & pTempLine->status());
  190. if (nTempStatus == INNER_STATE_TALKING || nTempStatus == TRUNK_STATE_FREE)
  191. {
  192. __onLineTalking(pLine);
  193. __onLineTalking(pTempLine);
  194. break;
  195. }
  196. }
  197. }
  198. if (Status == INNER_STATE_TALKING)
  199. {
  200. // 需要修改通话时的操作代码保证分机能够成功 by
  201. // 增加相关的cdr的内线通话时的相关字段数据记录
  202. // 获取转分机接通之后的外线线路
  203. CCtiCore::GetInstance().getDevLink().exec((long)-1, LINE_OP_PLAY_VOICE, atoi(pLine->calleeNum()), NULL);
  204. }
  205. }
  206. // 空闲状态当挂机处理 by 屏蔽了挂机操作
  207. /*if (Status == TRUNK_STATE_FREE || Status == INNER_STATE_FREE)
  208. __onLineHangUp(pLine);
  209. */
  210. }
  211. void CCallSession::onRecord(CLogicLine* pLine) {
  212. //ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("{CallSession},onRecord"));
  213. CLogicLine* pTempLine = NULL;
  214. CLineHolder& LineHolder = CLineHolder::GetInstance();
  215. POSITION pos = m_LineList.GetHeadPosition();
  216. while (pos)
  217. {
  218. pTempLine = LineHolder.getLogicLine(m_LineList.GetNext(pos));
  219. ASSERT(pTempLine != NULL);
  220. if (pTempLine == NULL || pTempLine == pLine)
  221. continue;
  222. UINT nTempStatus = (HELD_STATE_FILTER_MASK & pTempLine->status());
  223. if (nTempStatus == INNER_STATE_TALKING || nTempStatus == TRUNK_STATE_TALKING)
  224. {
  225. ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("{CallSession},onRecord,%d"), nTempStatus);
  226. __onLineTalking(pLine);
  227. __onLineTalking(pTempLine);
  228. break;
  229. }
  230. else
  231. {
  232. ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("{CallSession},onRecord,nTempStatus=%d"), nTempStatus);
  233. }
  234. }
  235. }