文件上传以及工单处理

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/CallCenterApi.Interface.csproj

@@ -289,7 +289,9 @@
       <CopyToOutputDirectory>PreserveNewest</CopyToOutputDirectory>
     </Content>
     <Content Include="Configs\log4net.config" />
-    <Content Include="Configs\system.config" />
+    <Content Include="Configs\system.config">
+      <SubType>Designer</SubType>
+    </Content>
     <None Include="Properties\PublishProfiles\1q.pubxml" />
     <None Include="Properties\PublishProfiles\ddr.pubxml" />
     <None Include="Properties\PublishProfiles\my.pubxml" />

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/tel/CallInScreenController.cs

@@ -494,26 +494,26 @@ namespace CallCenterApi.Interface.Controllers.tel
             {
                 #region 获取参数
                 int type = RequestString.GetInt("type", 0);
-                int tslx = RequestString.GetInt("tslx", 0);
+                //int tslx = RequestString.GetInt("tslx", 0);
                 string callid = RequestString.GetFormString("callid");
                 int khid = RequestString.GetInt("khid", 0);
                 string tskh = RequestString.GetFormString("tskh");
                 string tsdh = RequestString.GetFormString("tsdh");
-                int zrbm = RequestString.GetInt("zrbm", 0);
-                int zrid = RequestString.GetInt("zrid", 0);
+                //int zrbm = RequestString.GetInt("zrbm", 0);
+                //int zrid = RequestString.GetInt("zrid", 0);
                 string cont = RequestString.GetFormString("cont");
-                string answer = RequestString.GetFormString("answer");
+                //string answer = RequestString.GetFormString("answer");
                 string clcont = RequestString.GetFormString("clcont");
 
                 int clbm = RequestString.GetInt("clbm", 0);
                 int clid = RequestString.GetInt("clid", 0);
                 string source = RequestString.GetFormString("source");
-                string address = RequestString.GetFormString("address");
+                //string address = RequestString.GetFormString("address");
                 #region 新增字段
                 int infotypeid = RequestString.GetInt("infotypeid", 0);//信息分类
-                int isreward = RequestString.GetInt("isreward", 0);//上报奖励
-                string reamount = RequestString.GetFormString("reamount");//奖励金额
-                string retime = RequestString.GetFormString("retime");//奖励时间
+                //int isreward = RequestString.GetInt("isreward", 0);//上报奖励
+                //string reamount = RequestString.GetFormString("reamount");//奖励金额
+                //string retime = RequestString.GetFormString("retime");//奖励时间
                 int unitid = RequestString.GetInt("unitid", 0);//交办单位
                 #endregion
                 #endregion
@@ -541,7 +541,7 @@ namespace CallCenterApi.Interface.Controllers.tel
                         model.Detail = cont;
                         model.Clcontent = clcont;
                         model.Type = type;
-                        model.TypeClass = tslx;
+                        //model.TypeClass = tslx;
 
                         if (type == 1)
                         {
@@ -552,8 +552,8 @@ namespace CallCenterApi.Interface.Controllers.tel
                         model.IsDel = 0;
                         model.IsReturn = 0;
                         model.IsReturnBak = 0;
-                        model.ResponDept = zrbm;
-                        model.Answer = answer;
+                        //model.ResponDept = zrbm;
+                        //model.Answer = answer;
                         model.IsTimeOut = 0;
                         model.IsUserSend = 0;
                         model.IsAdminSend = 0;
@@ -574,9 +574,9 @@ namespace CallCenterApi.Interface.Controllers.tel
                                 model.InfoType = dicVModel.F_Name;
                             }
                         }
-                        model.ISReward = isreward;
-                        model.RewardAmount = reamount;
-                        model.RewardTime = retime;
+                        model.ISReward = 0;
+                        //model.RewardAmount = reamount;
+                        //model.RewardTime = retime;
                         model.UnitID = unitid;
                         if (unitid != 0)
                         {
@@ -588,20 +588,21 @@ namespace CallCenterApi.Interface.Controllers.tel
                         }
                         #endregion
 
-                        Model.T_Sys_UserAccount us = new BLL.T_Sys_UserAccount().GetModel(zrid);
-                        if (us != null)
-                        {
-                            model.ResponUser = us.F_UserCode;
-                        }
+                        //Model.T_Sys_UserAccount us = new BLL.T_Sys_UserAccount().GetModel(zrid);
+                        //if (us != null)
+                        //{
+                        //    model.ResponUser = us.F_UserCode;
+                        //}
+                        #region 工单超时
                         Model.T_Wo_WorkOrderTimeOut to = new BLL.T_Wo_WorkOrderTimeOut().GetModel(type);
                         if (to != null)
                         {
                             model.LimitTime = to.MainTime;
                         }
-
+                        #endregion
                         model.CreateUser = ua.F_UserCode;
                         model.CreateTime = DateTime.Now;
-
+                        #region 工单明细
                         if (clbm != 0 || clid != 0)
                         {
                             Model.T_Wo_WorkOrderItem item = new Model.T_Wo_WorkOrderItem();
@@ -640,7 +641,7 @@ namespace CallCenterApi.Interface.Controllers.tel
                                 item.LimitTime = to.ItemTime;
                             }
 
-                            item.Detail = answer;
+                            item.Detail = clcont;
                             item.IsLast = 0;
                             item.State = 0;
                             item.IsStart = 0;
@@ -673,7 +674,34 @@ namespace CallCenterApi.Interface.Controllers.tel
                                 #endregion
                             }
                         }
+                        #endregion
+                        #region 插入操作记录
+                        Model.T_Wo_Operation oper = new Model.T_Wo_Operation();
+                        oper.F_WorkOrderId = model.WorkOrderID;
+                        oper.F_State = model.State;
+                        oper.F_CallRecordId = model.CallID != null ? int.Parse(model.CallID) : 0;
+                        oper.F_File = model.Files;
+
+                        string userinfo = ua.depname + "-" + ua.F_UserName + "(" + ua.F_UserCode + ")";
+                        if (model.State == 0)
+                        {
+                            oper.F_Message = userinfo + " 登记了工单,工单编号：" + model.WorkOrderID;
+                        }
+                        if (model.State == 1)
+                        {
+                            oper.F_Message = userinfo + " 登记并提交了工单,工单编号：" + model.WorkOrderID;
+                        }
+                        if (model.State == 2)
+                        {
+                            oper.F_Message = userinfo + " 登记并完结了工单,工单编号：" + model.WorkOrderID;
+                        }
 
+                        oper.F_CreateUser = ua.F_UserCode;
+                        oper.F_CreateTime = DateTime.Now;
+                        oper.F_IsDelete = 0;
+
+                        new BLL.T_Wo_Operation().Add(oper);
+                        #endregion
                         if (new BLL.T_Wo_WorkOrder().Add(model) > 0)
                         {
                             if (!string.IsNullOrEmpty(callid))

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/weixin/WxLoginController.cs

@@ -11,6 +11,7 @@ using System.Linq;
 using System.Web;
 using System.Web.Mvc;
 using System.Transactions;
+using System.IO;
 
 namespace CallCenterApi.Interface.Controllers.weixin
 {
@@ -205,41 +206,41 @@ namespace CallCenterApi.Interface.Controllers.weixin
             string cusphone = RequestString.GetFormString("cusphone");//GetFormString
 
             string content = RequestString.GetFormString("content");
-            //string files = RequestString.GetFormString("files");
+            string files = RequestString.GetFormString("files");
             int type = RequestString.GetInt("type", 3);//默认为3投诉建议
             
             string stropenid = HttpUtility.UrlDecode(RequestString.GetFormString("openid"));
             var wxuser = new BLL.T_Sys_Users().GetModelList(" F_OpenId='" + stropenid.Trim() + "'  and F_Type=1 ").FirstOrDefault();
             string fileids = "";
             #region 上传附件
-            HttpFileCollection files = RequestString.GetFiles();
-            if (files.Count > 0)
-            {
-                List<Model.T_Sys_Accessories> acs = new List<Model.T_Sys_Accessories>();
-                string path = "/Upload/Files/" + DateTime.Now.ToString("yyyy") + "/" + DateTime.Now.ToString("MM") + "/" + DateTime.Now.ToString("dd") + "/";
-                for (int i = 0; i < files.Count; i++)
-                {
-                    HttpPostedFile file = files[i];
-                    FileUp fu = new FileUp();
-
-                    string name = fu.Upload(file, path);
-
-                    Model.T_Sys_Accessories model_T_Sys_Accessories = new Model.T_Sys_Accessories();
-                    model_T_Sys_Accessories.F_AddTime = DateTime.Now;//上传时间
-                    model_T_Sys_Accessories.F_FileName = name;//附件名称
-                    model_T_Sys_Accessories.F_FileType = System.IO.Path.GetExtension(file.FileName);//附件类型
-                    model_T_Sys_Accessories.F_FileUrl = path + name;//附件地址
-                    model_T_Sys_Accessories.F_Size = file.ContentLength;
-                    int id = new BLL.T_Sys_Accessories().Add(model_T_Sys_Accessories);
-                    model_T_Sys_Accessories.F_FileId = id;
-                    acs.Add(model_T_Sys_Accessories);
-                    fileids += id.ToString() + ",";
-                }
-            }
+            //HttpFileCollection files = RequestString.GetFiles();
+            //if (files.Count > 0)
+            //{
+            //    List<Model.T_Sys_Accessories> acs = new List<Model.T_Sys_Accessories>();
+            //    string path = "/Upload/Files/" + DateTime.Now.ToString("yyyy/MM/dd") + "/";
+            //    for (int i = 0; i < files.Count; i++)
+            //    {
+            //        HttpPostedFile file = files[i];
+            //        FileUp fu = new FileUp();
+
+            //        string name = fu.Upload(file, path);
+
+            //        Model.T_Sys_Accessories model_T_Sys_Accessories = new Model.T_Sys_Accessories();
+            //        model_T_Sys_Accessories.F_AddTime = DateTime.Now;//上传时间
+            //        model_T_Sys_Accessories.F_FileName = name;//附件名称
+            //        model_T_Sys_Accessories.F_FileType = System.IO.Path.GetExtension(file.FileName);//附件类型
+            //        model_T_Sys_Accessories.F_FileUrl = path + name;//附件地址
+            //        model_T_Sys_Accessories.F_Size = file.ContentLength;
+            //        int id = new BLL.T_Sys_Accessories().Add(model_T_Sys_Accessories);
+            //        model_T_Sys_Accessories.F_FileId = id;
+            //        acs.Add(model_T_Sys_Accessories);
+            //        fileids += id.ToString() + ",";
+            //    }
+            //}
             #endregion
 
             workorder.WorkOrderController wo = new workorder.WorkOrderController();
-            string workorderid = wo.AddWorkOrders(type, cusname, cusphone, content, fileids.Trim(','));
+            string workorderid = wo.AddWorkOrders(type, cusname, cusphone, content, files);
             if (string.IsNullOrEmpty(workorderid))
             {
                 return Error("新增失败");
@@ -259,7 +260,7 @@ namespace CallCenterApi.Interface.Controllers.weixin
         ///  获取工单详情
         /// </summary>
         /// <returns></returns>
-        //[WechatActionFilter]
+        [WechatActionFilter]
         public ActionResult GetWorkOrder()
         {
             string strworkorderid = HttpUtility.UrlDecode(RequestString.GetQueryString("workorderid"));
@@ -270,7 +271,7 @@ namespace CallCenterApi.Interface.Controllers.weixin
 
             if (tbu.Rows.Count > 0)
             {
-                string sql = "select * "
+                string sql = "select *,dbo.GetUserName(CreateUser) as CreateUserName "
                     + " from T_Wo_WorkOrder where id =" + strworkorderid + " ";
                 var dt = DbHelperSQL.Query(sql).Tables[0];
                 if (dt.Rows.Count > 0)
@@ -328,49 +329,7 @@ namespace CallCenterApi.Interface.Controllers.weixin
             }
 
         }
-
-        /// <summary>
-        ///  获取工单数量
-        /// </summary>
-        /// <returns></returns>
-        [WechatActionFilter]
-        public ActionResult GetWorkOrderCount()
-        {
-            string stropenid = HttpUtility.UrlDecode(RequestString.GetQueryString("openid"));
-            int type = RequestString.GetInt("type", 0);
-
-            var wxuser = new BLL.T_Sys_Users().GetModelList(" F_OpenId='" + stropenid.Trim() + "' and F_Type=1 ").FirstOrDefault();
-
-            string where = " WorkOrderID in (select F_WorkOrderId from T_WO_UserWorkOrder where F_UserId='" + wxuser.F_Id + "') ";
-
-
-            string sql = " select count(1) from T_WO_UserWorkOrder where F_UserId='" + wxuser.F_Id + "' ";
-            string sqlblz = " select count(1) from T_Wo_WorkOrder where " + where + " and State!=2 ";
-            string sqlybl = " select count(1) from T_Wo_WorkOrder where " + where + " and State =2 ";
-
-            string sqltype = " select F_ValueId,F_Value,(select COUNT(1) from T_Wo_WorkOrder where 1=1 ";
-            if (type == 1)
-            {
-                sqltype += " and State!=2";
-            }
-            else if (type == 2)
-            {
-                sqltype += " and State=2";
-            }
-            sqltype += " and  TypeClass=F_ValueId and " + where + ") Count from  dbo.T_Sys_DictionaryValue where F_ItemId=2 and F_State=0 ";
-
-            DataTable dt = DbHelperSQL.Query(sqltype).Tables[0];
-
-            var obj = new
-            {
-                total = DbHelperSQL.GetSingle(sql).ToString(),
-                blzcount = DbHelperSQL.GetSingle(sqlblz).ToString(),
-                yblcount = DbHelperSQL.GetSingle(sqlybl).ToString(),
-                typedata = dt
-            };
-
-            return Success("成功", obj);
-        }
+        
         #endregion
 
         #region 获取下拉框
@@ -479,6 +438,80 @@ namespace CallCenterApi.Interface.Controllers.weixin
             }
             return dt;
         }
+
+        /// <summary>
+        /// 上传附件
+        /// </summary>
+        /// <returns></returns>
+        public ActionResult UpdateFile()
+        {
+            //string stropenid = HttpUtility.UrlDecode(RequestString.GetFormString("openid"));
+            string fileurl = HttpUtility.UrlDecode(RequestString.GetFormString("fileurl"));
+            string filename = HttpUtility.UrlDecode(RequestString.GetFormString("filename"));
+            string filesize = HttpUtility.UrlDecode(RequestString.GetFormString("filesize"));
+            string filetype = HttpUtility.UrlDecode(RequestString.GetFormString("filetype"));
+
+            FileUp fu = new FileUp();
+            string path = "/Upload/Files/" + DateTime.Now.ToString("yyyy/MM/dd") + "/";
+            #region
+            if (fileurl.Trim() != "" && fileurl != "undefined")
+            {
+                byte[] by = fu.GetBinaryFile(fileurl);
+
+                fu.SaveFile(by, path, filename, filetype);
+                Model.T_Sys_Accessories model_T_Sys_Accessories = new Model.T_Sys_Accessories();
+                model_T_Sys_Accessories.F_AddTime = DateTime.Now;//上传时间
+                model_T_Sys_Accessories.F_FileName = filename;//附件名称
+                model_T_Sys_Accessories.F_FileType = filetype;//附件类型
+                model_T_Sys_Accessories.F_FileUrl = path + filename;//附件地址
+                model_T_Sys_Accessories.F_Size = long.Parse(filesize);
+                //model_T_Sys_Accessories.F_UserCode = stropenid;//上传人  
+                int id = new BLL.T_Sys_Accessories().Add(model_T_Sys_Accessories);
+                if (id > 0)
+                {
+                    return Success("文件日志都成功", id);
+                }
+                else
+                    return Success("文件成功");
+            }
+            else
+            {
+                return Error("请选择要上传的文件");
+            }
+            #endregion
+
+            #region 多个上传
+
+            //HttpFileCollection files = RequestString.GetFiles();
+            //if (files.Count > 0)
+            //{
+            //    List<Model.T_Sys_Accessories> acs = new List<Model.T_Sys_Accessories>();
+                
+            //    for (int i = 0; i < files.Count; i++)
+            //    {
+
+            //        HttpPostedFile file = files[i];
+            //        string name = fu.Upload(file, path);
+            //        Model.T_Sys_Accessories model_T_Sys_Accessories = new Model.T_Sys_Accessories();
+            //        model_T_Sys_Accessories.F_AddTime = DateTime.Now;//上传时间
+            //        model_T_Sys_Accessories.F_FileName = name;//附件名称
+            //        model_T_Sys_Accessories.F_FileType = System.IO.Path.GetExtension(file.FileName);//附件类型
+            //        model_T_Sys_Accessories.F_FileUrl = path + name;//附件地址
+            //        model_T_Sys_Accessories.F_Size = file.ContentLength;
+            //        //model_T_Sys_Accessories.F_UserCode = stropenid;//上传人  
+            //        int id = new BLL.T_Sys_Accessories().Add(model_T_Sys_Accessories);
+            //        model_T_Sys_Accessories.F_FileId = id;
+            //        acs.Add(model_T_Sys_Accessories);
+            //    }
+
+            //    return Success("成功", acs);
+            //}
+            //else
+            //{
+            //    return Error("请选择要上传的文件");
+            //}
+            #endregion
+        }
         #endregion
     }
 }

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/WorkOrderController.cs

@@ -473,7 +473,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                     if (ua != null)
                     {
                         int type = RequestString.GetInt("type", 0);
-                        int tslx = RequestString.GetInt("tslx", 0);
+                        //int tslx = RequestString.GetInt("tslx", 0);
                         string callid = RequestString.GetFormString("callid");
                         int khid = RequestString.GetInt("khid", 0);
                         string tskh = RequestString.GetFormString("tskh");
@@ -485,20 +485,12 @@ namespace CallCenterApi.Interface.Controllers.workorder
                             return res;
                         }
                         #endregion
-                        //int zrbm = RequestString.GetInt("zrbm", 0);
-                        //int zrid = RequestString.GetInt("zrid", 0);
                         string cont = RequestString.GetFormString("cont");
                         string clcont = RequestString.GetFormString("clcont");
                         string file = RequestString.GetFormString("file");
-                        string answer = RequestString.GetFormString("answer");
                         string source = RequestString.GetFormString("source");
-                        string address = RequestString.GetFormString("address");
-
                         #region 新增字段
                         int infotypeid = RequestString.GetInt("infotypeid", 0);//信息分类
-                        int isreward = RequestString.GetInt("isreward", 0);//上报奖励
-                        string reamount= RequestString.GetFormString("reamount");//奖励金额
-                        string retime = RequestString.GetFormString("retime");//奖励时间
                         int unitid = RequestString.GetInt("unitid", 0);//交办单位
                         #endregion
 
@@ -512,13 +504,11 @@ namespace CallCenterApi.Interface.Controllers.workorder
                         model.Clcontent = clcont;
                         model.Files = file;
                         model.Type = type;
-                        model.TypeClass = tslx;
+                        //model.TypeClass = tslx;
                         if (source.Trim() == "1")
                             model.Source = "手工制单";
                         else if (source.Trim() == "2")
                             model.Source = "电话";
-                        else if(source.Trim() == "3")
-                            model.Source = "微信";
 
                         if (type == 1)
                         {
@@ -529,7 +519,6 @@ namespace CallCenterApi.Interface.Controllers.workorder
                         model.IsDel = 0;
                         model.IsReturn = 0;
                         model.IsReturnBak = 0;
-                        //model.ResponDept = zrbm;
                         model.IsTimeOut = 0;
                         model.IsUserSend = 0;
                         model.IsAdminSend = 0;
@@ -545,9 +534,9 @@ namespace CallCenterApi.Interface.Controllers.workorder
                                 model.InfoType = dicVModel.F_Name;
                             }
                         }
-                        model.ISReward = isreward;
-                        model.RewardAmount = reamount;
-                        model.RewardTime = retime;
+                        model.ISReward = 0;
+                        //model.RewardAmount = reamount;
+                        //model.RewardTime = retime;
                         model.UnitID = unitid;
                         if (unitid != 0)
                         {
@@ -612,7 +601,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                                 item.LimitTime = to.ItemTime;
                             }
 
-                            item.Detail = answer;
+                            item.Detail = clcont;
                             item.IsLast = 0;
                             item.State = 0;
                             item.IsStart = 0;
@@ -1416,7 +1405,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                     sql += " and datediff(day,CreateTime,'" + strendtime + "')>=0   ";
                 }
 
-                sql = " select WorkOrderID as '工单编号',( case isnull(Type,0) when 1 then '售前咨询' when 2 then '报修服务' when 3 then '投诉建议' else '' end) as '工单类型',"
+                sql = " select WorkOrderID as '工单编号',( case isnull(Type,0) when 1 then '咨询' when 3 then '投诉建议' else '' end) as '工单类型',"
                     + " Detail as '工单内容',Customer as '客户名称',CustomerTel as '客户电话',"
                     + " (case isnull(State,0) when 0 then '未指派' when 1 then '处理中' when 2 then '已完结' else '' end ) as '工单状态',"
                     + " dbo.GetUserName(ResponUser) as '投诉人',CreateUser as '坐席工号',dbo.GetUserName(CreateUser) as '坐席姓名',"
@@ -1513,7 +1502,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                             sql += " and datediff(day,CreateTime,'" + strendtime + "')>=0   ";
                         }
 
-                        sql = " select WorkOrderID as '工单编号',( case isnull(Type,0) when 1 then '售前咨询' when 2 then '报修服务' when 3 then '投诉建议' else '' end) as '工单类型',"
+                        sql = " select WorkOrderID as '工单编号',( case isnull(Type,0) when 1 then '咨询' when 3 then '投诉建议' else '' end) as '工单类型',"
                             + " Detail as '工单内容',Customer as '客户名称',CustomerTel as '客户电话',"
                             + " (case isnull(State,0) when 0 then '未指派' when 1 then '处理中' when 2 then '已完结' else '' end ) as '工单状态',"
                             + " dbo.GetUserName(ResponUser) as '投诉人',CreateUser as '坐席工号',dbo.GetUserName(CreateUser) as '坐席姓名',"
@@ -1952,7 +1941,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
         #endregion
 
         #region 奖励记录
-        //获取工单
+        //获取微信提交的工单
         public ActionResult GetAMList()
         {
             ActionResult res = NoToken("未知错误，请重新登录");
@@ -1982,6 +1971,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
 
                         sql += " and State = '2' ";
                         sql += " and Type = '3' ";
+                        sql += " and Source = '微信' ";
                         if (strisaudit.Trim() != "" && strisaudit != "undefined")
                         {
                             sql += " and IsAudit =" + strkey.Trim() + " ";

codegit/CallCenterCommon/CallCenter.Utility/FileUp.cs

@@ -127,7 +127,7 @@ namespace CallCenter.Utility
                 {
                     Directory.CreateDirectory(savePath);
                 }
-                string File = savePath + fileName + fileType;
+                string File = savePath + fileName;//+ fileType;
                 fileStream = new FileStream(File, FileMode.Create);
                 m.WriteTo(fileStream);
             }