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PingAnYeXianSZCG_API
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PingAnYeXianSZCG_API 接口代码

Gałąź: master
Gałęzie Tagi
PingAnYeXianSZCG_API
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ivr
/
IVR_HX.xml

IVR_HX.xml 10KB
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  1. <?xml version="1.0" encoding="utf-8"?>
    2. 

  2. <ivr>
    3. 

  3. 	<flow Name="IVR_HX" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
    4. 

  4. 		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
    5. 

  5. 		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" 
    6. 

  6. 		SqlStr="INSERT INTO T_Call_CallRecords(CallId,CallNumber,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,EndTime,LongTime,IsDeal,OperateType,MYD) VALUES('%[CallID]','%[CallerID]',0,0,0,GETDATE(),GETDATE(),GETDATE(),GETDATE(),0,0,0,1)" 
    7. 

  7. 		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
    8. 

  8. 		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
    9. 

  9. 			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
    10. 

  10. 			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
    11. 

  11. 			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
    12. 

  12. 			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
    13. 

  13. 			<DefVar VarType="1" VarName="Key" VarVal="0" />
    14. 

  14. 			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
    15. 

  15. 			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
    16. 

  16. 			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
    17. 

  17. 		</cell>
    18. 

  18. 		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" 
    19. 

  19. 		SqlStr="select COUNT(*) FROM T_Call_Blacklist where F_TelPhone='%[CallerID]'" IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
    20. 

  20. 		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
    21. 

  21. 			<Map Var="BlackListVerify" />
    22. 

  22. 		</cell>
    23. 

  23. 		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="7" FalsePos="12" Note="判断黑名单" />
    24. 

  24. 		<cell Name="CELL_SQL" Pos="7" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" 
    25. 

  25. 		SqlStr="update T_Call_CallRecords set CallState=1,DealType=1,IsDeal=1 where CallId='%[CallID]'" IsSaved="no" SuccessPos="26" FailPos="26" Note="黑名单通话记录" />
    26. 

  26. 		
    27. 

  27. 		<cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\CTI\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    28. 

  28. 		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="24" Note="放欢迎词" />
    29. 

  29. 		<!--
    30. 

  30. 			1.播放欢迎词-2.判断是否下班 是直接转入坐席，不是继续播报
    31. 

  31. 		-->
    32. 

  32. 		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" 
    33. 

  33. 		SqlStr="SELECT count(*) FROM T_Sys_WorkCalendar WHERE getdate() between F_DateId and DATEADD(dd,1,F_DateId) AND F_WorkingFlag=1 AND Convert(varchar(20),getdate(),108)&gt;=Convert(varchar(20),'07:30:00',108) and Convert(varchar(20),getdate(),108)&lt;=Convert(varchar(20),'18:30:00',108)" 
    34. 

  34. 		IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
    35. 

  35. 		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
    36. 

  36. 			<Map Var="HolidayVerify" />
    37. 

  37. 		</cell>
    38. 

  38. 		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="11" Note="判断节假日" />
    39. 

  39. 		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="D:\CTI\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    40. 

  40. 		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音" />
    41. 

  41. 		
    42. 

  42. 		
    43. 

  43. 		<!--通过按键值 拨打相应的坐席组-->
    44. 

  44. 		<cell Name="CELL_AUDIODTMF" Pos="601" PlayType="1" ContentType="1" Content=" D:\CTI\wav\主菜单.wav" TTSNumMode="1" 
    45. 

  45. 		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="KeyGroup" SuccessPos="602" FailPos="24" HangupPos="24" Note="依据按键值拨打坐席组导航语音" />
    46. 

  46. 		<cell   Name="CELL_BRANCH"  Pos="602" Var="KeyGroup" DefaultPos="601" Note="依据按键值拨打坐席组导航语音-比较按键值" >
    47. 

  47. 			<Branch   Pos="603" Value="1" /><!--1.咨询-->
    48. 

  48. 			<Branch   Pos="603" Value="2" /><!--2.预约-->
    49. 

  49. 			<Branch   Pos="603" Value="3" /><!--3.救援-->
    50. 

  50. 			<Branch   Pos="603" Value="4" /><!--4.投诉-->
    51. 

  51. 		</cell>
    52. 

  52. 		
    53. 

  53. 		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" 
    54. 

  54. 		SqlStr="select top 1 F_ZXZID from T_Sys_SeatGroup where F_ZXZCode='ZXZ'" 
    55. 

  55. 		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
    56. 

  56. 		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
    57. 

  57. 			<Map Var="GroupID" />
    58. 

  58. 		</cell>
    59. 

  59. 		
    60. 

  60. 		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" SqlStr=" update T_Call_CallRecords set BusinessType=%[KeyGroup], WaitStartTime=GETDATE() where callid='%[CallID]' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
    61. 

  61. 		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
    62. 

  62. 		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo" 
    63. 

  63. 		NoAgentPos="14" NoFreePos="14" SuccessPos="18" HangupPos="24" Note="排队节点" />
    64. 

  64. 		
    65. 

  65. 		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\CTI\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    66. 

  66. 		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
    67. 

  67. 		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
    68. 

  68. 			<Branch Value="1" Pos="16" />
    69. 

  69. 			<!--<Branch Value="2" Pos="29" />-->
    70. 

  70. 		</cell>		
    71. 

  71. 		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\CTI\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
    72. 

  72. 		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />		
    73. 

  73. 		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\CTI\wav\通话录音提示音.wav" TTSNumMode="1" 
    74. 

  74. 		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
    75. 

  75. 		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
    76. 

  76. 		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
    77. 

  77. 		  <BandData Var="CallID" />
    78. 

  78. 		</cell>
    79. 

  79. 		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\CTI\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    80. 

  80. 		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="24" Note="留言开始放音" />
    81. 

  81. 		<cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
    82. 

  82. 		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\CTI\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    83. 

  83. 		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
    84. 

  84. 		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" 
    85. 

  85. 		SqlStr="INSERT INTO T_Call_LeaveRecord(F_CallId,F_Phone,F_LeaveTime,F_Status,F_RecFileUrl) VALUES('%[CallID]','%[CallerID]',GETDATE(),0,'%[CallID]_%[CallerID]_%[StartTime].wav')" IsSaved="no" 
    86. 

  86. 		SuccessPos="24" FailPos="24" Note="留言入库" />
    87. 

  87. 		<cell Name="CELL_HANGUP" Pos="24" Next="25" Note="挂机节点" />
    88. 

  88. 		<cell Name="CELL_END" Pos="25" Note="结束节点" />	
    89. 

  89. 		
    90. 

  90. 		<!--黑名单提示音-->
    91. 

  91. 		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\CTI\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    92. 

  92. 		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
    93. 

  93. 		<!--黑名单提示音-->
    94. 

  94. 		
    95. 

  95. 		<!--转值班电话-->
    96. 

  96. 		<cell   Name="CELL_BRANCH"  Pos="28" Var="keyh" DefaultPos="14" Note="是否转值班电话-比较按键值" >
    97. 

  97. 			<Branch   Pos="29" Value="1" />
    98. 

  98. 		</cell>
    99. 

  99. 		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\CTI\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
    100. 

  100. 		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
    101. 

  101. 		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_HX;Data Source=192.168.1.88" SqlStr="EXEC proc_HR_ZZBDH " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
    102. 

  102. 		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
    103. 

  103. 			<Map Var="zbdh" />
    104. 

  104. 		</cell>
    105. 

  105. 		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
    106. 

  106. 		<!--转值班电话-->
    107. 

  107. 	</flow>		
    108. 

  108. </ivr>
    109.