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@@ -16,385 +16,48 @@ namespace CallCenterApi.Interface.Controllers.report
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//获取表头
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public ActionResult GetColumnList()
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{
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- ActionResult res = NoToken("未知错误,请重新登录");
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-
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- String[] str = { "部门", "坐席", "坐席工号", "呼入电话数", "坐席接通量", "呼损量"
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+ if (Request.IsAuthenticated)
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+ {
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+
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+ String[] str = //{ "部门", "坐席", "坐席工号", "呼入电话数", "坐席接通量", "呼损量"
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+ { "坐席", "坐席工号", "呼入电话数", "坐席接通量", "呼损量"
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,"接通率","呼损率","平均排队时间","接听通话次数","通话分钟数","通话秒数"
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,"平均接听通话秒数","平均振铃秒数","呼入占有率","用户评价","坐席登录次数"
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,"登录时长分钟数","工作时长分钟数","平均每天工作时长(小时)","平均操作分钟数"
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,"置忙次数","休息时长分钟数","平均每天休息时长(小时)"
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,"置忙平均休息分钟数","质检平均成绩"
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};
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- res = Success("获取坐席工作统计表头成功", str);
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-
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- return res;
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+ return Success("获取坐席工作统计表头成功", str);
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+ }
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+ return NoToken("未知错误,请重新登录");
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}
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//获取数据
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- public ActionResult GetDataList(string stime,string endtime,string dpt,string dayss)
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+ public ActionResult GetDataList(string stime, string endtime, string dayss)
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{
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- ActionResult res = NoToken("未知错误,请重新登录");
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-
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- DataTable dtNew = new DataTable();
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- dtNew = getData(stime, endtime, dpt, dayss);
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- #region
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- //#region
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- //DataColumn dc1 = new DataColumn("部门");
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- //DataColumn dc2 = new DataColumn("坐席");
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- //DataColumn dc3 = new DataColumn("坐席工号");
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- //DataColumn dc4 = new DataColumn("呼入电话数");
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- //DataColumn dc5 = new DataColumn("坐席接通量");
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- //DataColumn dc6 = new DataColumn("呼损量");
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- //DataColumn dc7 = new DataColumn("接通率");
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- //DataColumn dc8 = new DataColumn("呼损率");
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- //DataColumn dc9 = new DataColumn("平均排队时间");
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- //DataColumn dc10 = new DataColumn("接听通话次数");
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- //DataColumn dc11 = new DataColumn("通话分钟数");
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- //DataColumn dc12 = new DataColumn("通话秒数");
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- //DataColumn dc13 = new DataColumn("平均接听通话秒数");
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- //DataColumn dc14 = new DataColumn("平均振铃秒数");
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- //DataColumn dc15 = new DataColumn("呼入占有率");
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- //DataColumn dc16 = new DataColumn("用户评价");
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- //DataColumn dc17 = new DataColumn("坐席登录次数");
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- //DataColumn dc18 = new DataColumn("登录时长分钟数");
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- //DataColumn dc19 = new DataColumn("工作时长分钟数");
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- //DataColumn dc20 = new DataColumn("平均每天工作时长");
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- //DataColumn dc21 = new DataColumn("平均操作分钟数");
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- //DataColumn dc22 = new DataColumn("置忙次数");
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- //DataColumn dc23 = new DataColumn("休息时长分钟数");
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- //DataColumn dc24 = new DataColumn("平均每天休息时长");
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- //DataColumn dc25 = new DataColumn("置忙平均休息分钟数");
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- //DataColumn dc26 = new DataColumn("质检平均成绩");
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-
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- //dtNew.Columns.Add(dc1);
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- //dtNew.Columns.Add(dc2);
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- //dtNew.Columns.Add(dc3);
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- //dtNew.Columns.Add(dc4);
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- //dtNew.Columns.Add(dc5);
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- //dtNew.Columns.Add(dc6);
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- //dtNew.Columns.Add(dc7);
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- //dtNew.Columns.Add(dc8);
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- //dtNew.Columns.Add(dc9);
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- //dtNew.Columns.Add(dc10);
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- //dtNew.Columns.Add(dc11);
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- //dtNew.Columns.Add(dc12);
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- //dtNew.Columns.Add(dc13);
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- //dtNew.Columns.Add(dc14);
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- //dtNew.Columns.Add(dc15);
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- //dtNew.Columns.Add(dc16);
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- //dtNew.Columns.Add(dc17);
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- //dtNew.Columns.Add(dc18);
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- //dtNew.Columns.Add(dc19);
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- //dtNew.Columns.Add(dc20);
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- //dtNew.Columns.Add(dc21);
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- //dtNew.Columns.Add(dc22);
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- //dtNew.Columns.Add(dc23);
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- //dtNew.Columns.Add(dc24);
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- //dtNew.Columns.Add(dc25);
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- //dtNew.Columns.Add(dc26);
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- //#endregion
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- //int days = 30;
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- //string sqltimeCallRecords = "";
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- //string strsqlcall = "";
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- //if (stime != null && stime.Trim() != "")
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- //{
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- // sqltimeCallRecords += " and CONVERT(varchar , TimeAlerting, 120)>=CONVERT(varchar , '" + stime.Trim() + " 00:00:01', 120) ";
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- // strsqlcall += " and CONVERT(varchar , BeginTime, 120)>=CONVERT(varchar , '" + stime.Trim() + " 00:00:01', 120) ";
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- //}
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- //if (endtime != null && endtime.Trim() != "")
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- //{
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- // sqltimeCallRecords += " and CONVERT(varchar , TimeAlerting, 120)<=CONVERT(varchar , '" + endtime.Trim() + " 23:59:59', 120) ";
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- // strsqlcall += " and CONVERT(varchar , BeginTime, 120)<=CONVERT(varchar , '" + endtime.Trim() + " 23:59:59', 120) ";
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- //}
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- //if (dayss != null && dayss.Trim() != "")
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- //{
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- // days = int.Parse(dayss.Trim());
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- //}
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- //#region
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- //int ijtcs = 0;//接听通话次数
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- //int ithms = 0;//通话秒数
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- //int izlms = 0;//振铃秒数
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- //int ipjjtms = 0;//平均接听秒数
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- //int ipjzlms = 0;//平均振铃秒数
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- //double ihrzyl = 0.00;//呼入占有率
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- //int izxdlcs = 0;//坐席登录次数
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- //int idlsc = 0;//登录时长
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- //int iWorktime = 0;//工作时长
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- //int izmcs = 0;//置忙次数
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- //int ixxsc = 0;//休息时长
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- //int ipjczsc = 0;//平均操作时长
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- //int ipjzmxxsc = 0;//平均置忙休息时长
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-
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-
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- //int itrunkct = 0;//总数
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- //int itrunkjj = 0;//总接听
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- //int itrunkhs = 0;//呼损量
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- //int itrunkpjsc = 0;//平均排队时间
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- //double itrunkjtl = 0.00;//接通率
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- //double itrunkhsl = 0.00;//互损率
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- //double itrunkpjpd = 0.00;//平均排队
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- //#endregion
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- //DataTable dtdpt = null;
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- //if (dpt != null && dpt.Trim() != "")
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- //{
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- // dtdpt = DbHelperSQL.Query("select F_DeptId,F_DeptName,F_Remark from T_Sys_Department where F_ParentId!=0 and F_DeptId=" + dpt).Tables[0];
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- //}
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- //else
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- //{
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- // dtdpt = DbHelperSQL.Query("select F_DeptId,F_DeptName,F_Remark from T_Sys_Department where F_ParentId!=0").Tables[0];
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- //}
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- //if (dtdpt != null && dtdpt.Rows.Count > 0)
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- //{
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- // foreach (DataRow dr in dtdpt.Rows)
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- // {
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- // DataTable dt = new DataTable();
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- // string sql = "SELECT F_UserCode,F_UserName,F_WorkNumber,F_UserId FROM T_Sys_UserAccount where f_seatFlag=1 and F_DeptId=" + dr["F_DeptId"] + " and F_WorkNumber!='' order by F_WorkNumber asc";
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- // dt = DbHelperSQL.Query(sql).Tables[0];
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- // for (int i = 0; i < dt.Rows.Count; i++)
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- // {
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- // if (!string.IsNullOrEmpty(dt.Rows[i]["F_WorkNumber"].ToString()))
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- // {
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- // DataRow drNew = dtNew.NewRow();
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- // drNew["部门"] = dr["F_DeptName"].ToString();
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- // drNew["坐席"] = dt.Rows[i]["F_UserName"].ToString();
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- // drNew["坐席工号"] = dt.Rows[i]["F_WorkNumber"].ToString();
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- // if (i == 0)
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- // {//呼入电话
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-
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- // string strsql = "";
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- // if (stime != null && stime.Trim() != "")
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- // {
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- // strsql += " and CONVERT(varchar , TimeCallIn, 120)>=CONVERT(varchar , '" + stime.Trim() + " 00:00:01', 120) ";
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- // }
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- // if (endtime != null && endtime.Trim() != "")
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- // {
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- // strsql += " and CONVERT(varchar , TimeCallIn, 120)<=CONVERT(varchar , '" + endtime.Trim() + " 23:59:59', 120) ";
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- // }
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-
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- // DataTable dtTrunk = DbHelperSQL.Query("select COUNT(*) as ct,SUM(DATEDIFF(Second,timewantagent,timeconnected)) as dd from rep_trunk_call_in where AgentID='" + dt.Rows[i]["F_UserCode"].ToString() + "' " + strsql).Tables[0];
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- // DataTable dtcall = DbHelperSQL.Query("select COUNT(*) as ct,(select COUNT(*) from T_Call_CallRecords where CallState=1 and CallType=0 and UserCode='" + dt.Rows[i]["F_UserCode"].ToString() + "' " + strsqlcall + ") as jt from T_Call_CallRecords where CallType=0 and UserCode='" + dt.Rows[i]["F_UserCode"].ToString() + "' " + strsqlcall).Tables[0];
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-
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- // if (dtcall != null && dtcall.Rows.Count > 0)
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- // {
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- // if (dtcall.Rows[0]["ct"].ToString() != "")
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- // {
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- // itrunkct = int.Parse(dtcall.Rows[0]["ct"].ToString());
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- // }
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- // else
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- // {
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- // itrunkct = 0;
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- // }
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- // if (dtcall.Rows[0]["jt"].ToString() != "")
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- // {
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- // itrunkjj = int.Parse(dtcall.Rows[0]["jt"].ToString());
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- // }
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- // else
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- // {
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- // itrunkjj = 0;
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- // }
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- // if (dtTrunk.Rows.Count > 0 && dtTrunk.Rows[0]["dd"].ToString() != "")
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- // {
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- // itrunkpjsc = int.Parse(dtTrunk.Rows[0]["dd"].ToString());
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- // }
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- // else
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- // {
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- // itrunkpjsc = 0;
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- // }
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- // }
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- // itrunkhs = itrunkct - itrunkjj;
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- // if (itrunkct != 0)
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- // {
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- // itrunkjtl = itrunkjj / double.Parse(itrunkct.ToString());
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- // itrunkhsl = itrunkhs / double.Parse(itrunkct.ToString());
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- // itrunkpjpd = itrunkpjsc / double.Parse(itrunkct.ToString());
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- // }
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- // else
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- // {
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- // itrunkjtl = 0.00;
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- // itrunkhsl = 0.00;
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- // itrunkpjpd = 0.00;
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- // }
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- // drNew["呼入电话数"] = itrunkct;
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- // drNew["坐席接通量"] = itrunkjj;
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- // drNew["呼损量"] = itrunkhs;
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- // drNew["接通率"] = (itrunkjtl * 100).ToString("0.00") + "%";
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- // drNew["呼损率"] = (itrunkhsl * 100).ToString("0.00") + "%";
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- // drNew["平均排队时间"] = itrunkpjpd.ToString("0.00");
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-
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- // }
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- // else
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- // {
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- // drNew["呼入电话数"] = "0";
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- // drNew["坐席接通量"] = "0";
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- // drNew["呼损量"] = "0";
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- // drNew["接通率"] = "0.00" + "%";
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- // drNew["呼损率"] = "0.00" + "%";
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- // drNew["平均排队时间"] = "0.00";
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- // }
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-
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-
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- // DataTable dtext = DbHelperSQL.Query("select COUNT(*) as ct,SUM(PeriodTalking) as sc,SUM(PeriodAlerting) as pa from rep_ext_call_in where CalleeAgentID=" + dt.Rows[i]["F_WorkNumber"] + " " + sqltimeCallRecords).Tables[0];
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- // DataTable dtCallEvey = DbHelperSQL.Query("select COUNT(*) as ct,SUM(TalkLongTime) as sc from T_Call_CallRecords where CallState=1 and userid=" + dt.Rows[i]["F_UserId"] + " " + strsqlcall).Tables[0];
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- // if (dtCallEvey != null && dtCallEvey.Rows.Count > 0)
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- // {
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- // if (dtCallEvey.Rows[0]["ct"].ToString() != "")
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- // {
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- // ijtcs = int.Parse(dtCallEvey.Rows[0]["ct"].ToString());//接听次数
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- // }
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- // else
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- // {
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- // ijtcs = 0;
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- // }
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- // if (dtCallEvey.Rows[0]["sc"].ToString() != "")
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- // {
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- // ithms = int.Parse(dtCallEvey.Rows[0]["sc"].ToString());//通话秒数
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- // }
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- // else
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- // {
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- // ithms = 0;
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- // }
|
|
256
|
|
- // if (dtext.Rows[0]["pa"].ToString() != "")
|
|
257
|
|
- // {
|
|
258
|
|
- // izlms = int.Parse(dtext.Rows[0]["pa"].ToString());//振铃秒数
|
|
259
|
|
- // }
|
|
260
|
|
- // else
|
|
261
|
|
- // {
|
|
262
|
|
- // izlms = 0;
|
|
263
|
|
- // }
|
|
264
|
|
- // }
|
|
265
|
|
- // drNew["接听通话次数"] = ijtcs.ToString();
|
|
266
|
|
- // drNew["通话分钟数"] = (ithms / 60).ToString();
|
|
267
|
|
- // drNew["通话秒数"] = ithms.ToString();
|
|
268
|
|
-
|
|
269
|
|
- // if (ijtcs != 0)
|
|
270
|
|
- // {
|
|
271
|
|
- // ipjjtms = ithms / ijtcs;//平均接通秒数
|
|
272
|
|
- // ipjzlms = izlms / ijtcs;//平均振铃秒数
|
|
273
|
|
- // }
|
|
274
|
|
- // else
|
|
275
|
|
- // {
|
|
276
|
|
- // ipjjtms = 0;//平均接通秒数
|
|
277
|
|
- // ipjzlms = 0;//平均振铃秒数
|
|
278
|
|
- // }
|
|
279
|
|
- // drNew["平均接听通话秒数"] = ipjjtms.ToString();
|
|
280
|
|
- // drNew["平均振铃秒数"] = ipjzlms.ToString();
|
|
281
|
|
-
|
|
282
|
|
- // //坐席登录次数
|
|
283
|
|
- // DataTable dtAgent = DbHelperSQL.Query("select COUNT(*) as dl,SUM(LoginTimes) as dlsc,SUM(reposenum) as zm,SUM(ReposeTimes) as xx from rep_agent_detail where AgentId=" + dt.Rows[i]["F_WorkNumber"] + " " + sqltimeCallRecords.Replace("TimeAlerting", "TimeLogin")).Tables[0];
|
|
284
|
|
- // if (dtAgent != null && dtAgent.Rows.Count > 0)
|
|
285
|
|
- // {
|
|
286
|
|
- // if (dtAgent.Rows[0]["dl"] != null && dtAgent.Rows[0]["dl"].ToString() != "")
|
|
287
|
|
- // {
|
|
288
|
|
- // izxdlcs = int.Parse(dtAgent.Rows[0]["dl"].ToString());//登录次数
|
|
289
|
|
- // }
|
|
290
|
|
- // else
|
|
291
|
|
- // {
|
|
292
|
|
- // izxdlcs = 0;
|
|
293
|
|
- // }
|
|
294
|
|
- // if (dtAgent.Rows[0]["dlsc"] != null && dtAgent.Rows[0]["dlsc"].ToString() != "")
|
|
295
|
|
- // {
|
|
296
|
|
- // idlsc = int.Parse(dtAgent.Rows[0]["dlsc"].ToString());//登录时长
|
|
297
|
|
- // }
|
|
298
|
|
- // else
|
|
299
|
|
- // {
|
|
300
|
|
- // idlsc = 0;
|
|
301
|
|
- // }
|
|
302
|
|
- // if (dtAgent.Rows[0]["zm"] != null && dtAgent.Rows[0]["zm"].ToString() != "")
|
|
303
|
|
- // {
|
|
304
|
|
- // izmcs = int.Parse(dtAgent.Rows[0]["zm"].ToString());//置忙次数
|
|
305
|
|
- // }
|
|
306
|
|
- // else
|
|
307
|
|
- // {
|
|
308
|
|
- // izmcs = 0;
|
|
309
|
|
- // }
|
|
310
|
|
- // if (dtAgent.Rows[0]["xx"] != null && dtAgent.Rows[0]["xx"].ToString() != "")
|
|
311
|
|
- // {
|
|
312
|
|
- // ixxsc = int.Parse(dtAgent.Rows[0]["xx"].ToString());//休息时长
|
|
313
|
|
- // }
|
|
314
|
|
- // else
|
|
315
|
|
- // {
|
|
316
|
|
- // ixxsc = 0;
|
|
317
|
|
- // }
|
|
318
|
|
-
|
|
319
|
|
- // }
|
|
320
|
|
- // iWorktime = idlsc - ixxsc;//工作时长
|
|
321
|
|
- // if (izxdlcs != 0)
|
|
322
|
|
- // {
|
|
323
|
|
- // ipjczsc = iWorktime / izxdlcs;//平均操作秒数
|
|
324
|
|
- // }
|
|
325
|
|
- // else
|
|
326
|
|
- // {
|
|
327
|
|
- // ipjczsc = 0;
|
|
328
|
|
- // }
|
|
329
|
|
- // if (izmcs != 0)
|
|
330
|
|
- // {
|
|
331
|
|
- // ipjzmxxsc = ixxsc / izmcs;//置忙平均操作时长
|
|
332
|
|
- // }
|
|
333
|
|
- // else
|
|
334
|
|
- // {
|
|
335
|
|
- // ipjzmxxsc = 0;
|
|
336
|
|
- // }
|
|
337
|
|
-
|
|
338
|
|
- // //呼入占有率
|
|
339
|
|
- // if (iWorktime != 0)
|
|
340
|
|
- // {
|
|
341
|
|
- // ihrzyl = ithms / Convert.ToDouble(iWorktime);
|
|
342
|
|
- // }
|
|
343
|
|
- // else
|
|
344
|
|
- // {
|
|
345
|
|
- // ihrzyl = 0.00;
|
|
346
|
|
- // }
|
|
347
|
|
- // drNew["呼入占有率"] = (ihrzyl * 100).ToString("0.00") + "%";
|
|
348
|
|
- // //用户评价
|
|
|
38
|
+ if (Request.IsAuthenticated)
|
|
|
39
|
+ {
|
|
|
40
|
+ int userId = CurrentUser.UserData.F_UserId;
|
|
|
41
|
+ Model.T_Sys_UserAccount userModel = new BLL.T_Sys_UserAccount().GetModel(userId);
|
|
349
|
42
|
|
|
350
|
|
- // object obj = DbHelperSQL.GetSingle("select count(*) from T_Call_CallRecords where MYD is not null and CallState=1 and userid=" + dt.Rows[i]["F_UserId"] + strsqlcall);
|
|
351
|
|
- // string myd = "";
|
|
352
|
|
- // if (obj != null)
|
|
353
|
|
- // {
|
|
354
|
|
- // myd = obj.ToString();
|
|
355
|
|
- // }
|
|
356
|
|
- // drNew["用户评价"] = myd;
|
|
357
|
|
- // drNew["坐席登录次数"] = izxdlcs.ToString();
|
|
358
|
|
- // drNew["登录时长分钟数"] = (idlsc / 60).ToString();
|
|
359
|
|
- // drNew["工作时长分钟数"] = (iWorktime / 60).ToString();
|
|
360
|
|
- // drNew["平均每天工作时长"] = Math.Round((double.Parse(iWorktime.ToString()) / 60 / 60 / days), 2).ToString();
|
|
361
|
|
- // drNew["平均操作分钟数"] = (ipjczsc / 60).ToString();
|
|
362
|
|
- // drNew["置忙次数"] = izmcs.ToString();
|
|
363
|
|
- // drNew["休息时长分钟数"] = (ixxsc / 60).ToString();
|
|
364
|
|
- // drNew["平均每天休息时长"] = Math.Round((double.Parse(ixxsc.ToString()) / 60 / 60 / days), 2).ToString();
|
|
365
|
|
- // drNew["置忙平均休息分钟数"] = (ipjzmxxsc / 60).ToString();
|
|
366
|
|
-
|
|
367
|
|
- // DataSet dszj = DbHelperSQL.Query("select convert(int,SUM(f_qcscore)) as fs,COUNT(*) as fsct from T_Call_CallRecords where F_QCState=1 and UserId=" + dt.Rows[i]["F_UserId"] + strsqlcall);
|
|
368
|
|
- // int zfs = 0;
|
|
369
|
|
- // if (dszj != null && dszj.Tables.Count > 0)
|
|
370
|
|
- // {
|
|
371
|
|
- // DataTable dtzj = dszj.Tables[0];
|
|
372
|
|
- // if (dtzj.Rows.Count > 0 && dtzj.Rows[0]["fs"].ToString() != "" && dtzj.Rows[0]["fsct"].ToString() != "")
|
|
373
|
|
- // {
|
|
374
|
|
- // zfs = Convert.ToInt32(dtzj.Rows[0]["fs"].ToString()) / int.Parse(dtzj.Rows[0]["fsct"].ToString());
|
|
375
|
|
- // }
|
|
376
|
|
- // }
|
|
377
|
|
- // drNew["质检平均成绩"] = zfs.ToString();
|
|
|
43
|
+ DataTable dtNew = new DataTable();
|
|
|
44
|
+ dtNew = getData(stime, endtime, userModel.F_SeartGroupID.Value, dayss);
|
|
378
|
45
|
|
|
379
|
|
- // dtNew.Rows.Add(drNew);
|
|
380
|
|
- // }
|
|
381
|
|
- // }
|
|
382
|
|
- // }
|
|
383
|
|
- //}
|
|
384
|
|
- #endregion
|
|
385
|
|
- res = Success("获取坐席工作统计数据成功", dtNew);
|
|
386
|
|
-
|
|
387
|
|
- return res;
|
|
|
46
|
+ return Success("获取坐席工作统计数据成功", dtNew);
|
|
|
47
|
+ }
|
|
|
48
|
+ return NoToken("未知错误,请重新登录");
|
|
388
|
49
|
}
|
|
389
|
50
|
|
|
390
|
51
|
//导出数据
|
|
391
|
|
- public ActionResult ExptList(string stime, string endtime, string dpt, string dayss)
|
|
|
52
|
+ public ActionResult ExptList(string stime, string endtime, string dayss)
|
|
392
|
53
|
{
|
|
393
|
|
- ActionResult res = NoToken("未知错误,请重新登录");
|
|
394
|
54
|
if (Request.IsAuthenticated)
|
|
395
|
55
|
{
|
|
|
56
|
+ int userId = CurrentUser.UserData.F_UserId;
|
|
|
57
|
+ Model.T_Sys_UserAccount userModel = new BLL.T_Sys_UserAccount().GetModel(userId);
|
|
|
58
|
+
|
|
396
|
59
|
NPOIHelper npoi = new NPOIHelper();
|
|
397
|
|
- DataTable dt = getData(stime, endtime, dpt, dayss);
|
|
|
60
|
+ DataTable dt = getData(stime, endtime, userModel.F_SeartGroupID.Value, dayss);
|
|
398
|
61
|
if (npoi.ExportToExcel("坐席工作数据", dt) == "")
|
|
399
|
62
|
{
|
|
400
|
63
|
return Success("导出成功");
|
|
|
@@ -404,10 +67,10 @@ namespace CallCenterApi.Interface.Controllers.report
|
|
404
|
67
|
return Error("导出失败");
|
|
405
|
68
|
}
|
|
406
|
69
|
}
|
|
407
|
|
- return res;
|
|
|
70
|
+ return NoToken("未知错误,请重新登录");
|
|
408
|
71
|
}
|
|
409
|
72
|
|
|
410
|
|
- private DataTable getData(string stime, string endtime, string dpt, string dayss)
|
|
|
73
|
+ private DataTable getData(string stime, string endtime, int dpt, string dayss)
|
|
411
|
74
|
{
|
|
412
|
75
|
DataTable dtNew = new DataTable();
|
|
413
|
76
|
#region
|
|
|
@@ -506,264 +169,236 @@ namespace CallCenterApi.Interface.Controllers.report
|
|
506
|
169
|
double itrunkhsl = 0.00;//互损率
|
|
507
|
170
|
double itrunkpjpd = 0.00;//平均排队
|
|
508
|
171
|
#endregion
|
|
509
|
|
- DataTable dtdpt = null;
|
|
510
|
|
- if (dpt != null && dpt.Trim() != "")
|
|
511
|
|
- {
|
|
512
|
|
- dtdpt = DbHelperSQL.Query("select F_DeptId,F_DeptName,F_Remark from T_Sys_Department where F_ParentId!=0 and F_DeptId=" + dpt).Tables[0];
|
|
513
|
|
- }
|
|
514
|
|
- else
|
|
|
172
|
+
|
|
|
173
|
+ string dptstr = string.Empty;
|
|
|
174
|
+ if (dpt!=0)
|
|
515
|
175
|
{
|
|
516
|
|
- dtdpt = DbHelperSQL.Query("select F_DeptId,F_DeptName,F_Remark from T_Sys_Department where F_ParentId!=0").Tables[0];
|
|
|
176
|
+ dptstr += " and F_SeartGroupID = '" + dpt + "' ";
|
|
517
|
177
|
}
|
|
518
|
|
- if (dtdpt != null && dtdpt.Rows.Count > 0)
|
|
519
|
|
- {
|
|
520
|
|
- //foreach (DataRow dr in dtdpt.Rows)
|
|
521
|
|
- //{
|
|
522
|
|
- DataTable dt = new DataTable();
|
|
523
|
|
- //string sql = "SELECT F_UserCode,F_UserName,F_WorkNumber,F_UserId FROM T_Sys_UserAccount where f_seatFlag=1 and F_DeptId=" + dr["F_DeptId"] + " and F_WorkNumber!='' order by F_WorkNumber asc";
|
|
524
|
|
- //20180509 部门筛选框不能用 (需要去掉一个客服组8000所在) machenyang
|
|
525
|
|
- var dptstr = "";
|
|
526
|
|
- var dptname = "";
|
|
527
|
|
- if (dtdpt.Rows.Count == 1) {
|
|
528
|
|
- dptstr = " and F_DeptId="+dtdpt.Rows[0]["F_DeptId"];
|
|
529
|
|
- dptname = dtdpt.Rows[0]["F_DeptName"].ToString();
|
|
530
|
|
- }
|
|
531
|
178
|
|
|
532
|
|
- string sql = "SELECT F_UserCode,F_UserName,F_WorkNumber,F_UserId,F_DeptId FROM T_Sys_UserAccount where f_seatFlag=1 and F_WorkNumber!='' "+ dptstr + " order by F_WorkNumber asc";
|
|
|
179
|
+ DataTable dt = new DataTable();
|
|
|
180
|
+
|
|
|
181
|
+ string sql = "SELECT F_UserCode,F_UserName,F_WorkNumber,F_UserId,F_DeptId FROM T_Sys_UserAccount where f_seatFlag=1 and F_WorkNumber!='' " + dptstr + " order by F_WorkNumber asc";
|
|
533
|
182
|
dt = DbHelperSQL.Query(sql).Tables[0];
|
|
534
|
183
|
var datadep = new BLL.T_Sys_Department().GetModelList("1=1");
|
|
535
|
|
- for (int i = 0; i < dt.Rows.Count; i++)
|
|
|
184
|
+ for (int i = 0; i < dt.Rows.Count; i++)
|
|
|
185
|
+ {
|
|
|
186
|
+ if (!string.IsNullOrEmpty(dt.Rows[i]["F_WorkNumber"].ToString()))
|
|
536
|
187
|
{
|
|
537
|
|
- if (!string.IsNullOrEmpty(dt.Rows[i]["F_WorkNumber"].ToString()))
|
|
538
|
|
- {
|
|
539
|
|
- DataRow drNew = dtNew.NewRow();
|
|
540
|
|
- //drNew["部门"] = dr["F_DeptName"].ToString();
|
|
541
|
|
- drNew["部门"] = datadep.Where(p => p.F_DeptId == Int32.Parse(dt.Rows[i]["F_DeptId"].ToString())).Select(p => p.F_DeptName).ToList()[0].ToString();
|
|
542
|
|
- drNew["坐席"] = dt.Rows[i]["F_UserName"].ToString();
|
|
543
|
|
- drNew["坐席工号"] = dt.Rows[i]["F_WorkNumber"].ToString();
|
|
544
|
|
- //if (i == 0)
|
|
545
|
|
- {//呼入电话
|
|
|
188
|
+ DataRow drNew = dtNew.NewRow();
|
|
546
|
189
|
|
|
547
|
|
- string strsql = "";
|
|
548
|
|
- if (stime != null && stime.Trim() != "")
|
|
549
|
|
- {
|
|
550
|
|
- strsql += " and CONVERT(varchar , TimeCallIn, 120)>=CONVERT(varchar , '" + stime.Trim() + " 00:00:01', 120) ";
|
|
551
|
|
- }
|
|
552
|
|
- if (endtime != null && endtime.Trim() != "")
|
|
553
|
|
- {
|
|
554
|
|
- strsql += " and CONVERT(varchar , TimeCallIn, 120)<=CONVERT(varchar , '" + endtime.Trim() + " 23:59:59', 120) ";
|
|
555
|
|
- }
|
|
|
190
|
+ //drNew["部门"] = datadep.Where(p => p.F_DeptId == Int32.Parse(dt.Rows[i]["F_DeptId"].ToString())).Select(p => p.F_DeptName).ToList()[0].ToString();
|
|
|
191
|
+ drNew["坐席"] = dt.Rows[i]["F_UserName"].ToString();
|
|
|
192
|
+ drNew["坐席工号"] = dt.Rows[i]["F_WorkNumber"].ToString();
|
|
556
|
193
|
|
|
557
|
|
- DataTable dtTrunk = DbHelperSQL.Query("select COUNT(*) as ct,SUM(DATEDIFF(Second,timewantagent,timeconnected)) as dd from rep_trunk_call_in where AgentID='" + dt.Rows[i]["F_UserCode"].ToString() + "' " + strsql).Tables[0];
|
|
558
|
|
- DataTable dtcall = DbHelperSQL.Query("select COUNT(*) as ct,(select COUNT(*) from T_Call_CallRecords where CallState=1 and CallType=0 and UserCode='" + dt.Rows[i]["F_UserCode"].ToString() + "' " + strsqlcall + ") as jt from T_Call_CallRecords where CallType=0 and UserCode='" + dt.Rows[i]["F_UserCode"].ToString() + "' " + strsqlcall).Tables[0];
|
|
|
194
|
+ string strsql = "";
|
|
|
195
|
+ if (stime != null && stime.Trim() != "")
|
|
|
196
|
+ {
|
|
|
197
|
+ strsql += " and CONVERT(varchar , TimeCallIn, 120)>=CONVERT(varchar , '" + stime.Trim() + " 00:00:01', 120) ";
|
|
|
198
|
+ }
|
|
|
199
|
+ if (endtime != null && endtime.Trim() != "")
|
|
|
200
|
+ {
|
|
|
201
|
+ strsql += " and CONVERT(varchar , TimeCallIn, 120)<=CONVERT(varchar , '" + endtime.Trim() + " 23:59:59', 120) ";
|
|
|
202
|
+ }
|
|
559
|
203
|
|
|
560
|
|
- if (dtcall != null && dtcall.Rows.Count > 0)
|
|
561
|
|
- {
|
|
562
|
|
- if (dtcall.Rows[0]["ct"].ToString() != "")
|
|
563
|
|
- {
|
|
564
|
|
- itrunkct = int.Parse(dtcall.Rows[0]["ct"].ToString());
|
|
565
|
|
- }
|
|
566
|
|
- else
|
|
567
|
|
- {
|
|
568
|
|
- itrunkct = 0;
|
|
569
|
|
- }
|
|
570
|
|
- if (dtcall.Rows[0]["jt"].ToString() != "")
|
|
571
|
|
- {
|
|
572
|
|
- itrunkjj = int.Parse(dtcall.Rows[0]["jt"].ToString());
|
|
573
|
|
- }
|
|
574
|
|
- else
|
|
575
|
|
- {
|
|
576
|
|
- itrunkjj = 0;
|
|
577
|
|
- }
|
|
578
|
|
- if (dtTrunk.Rows.Count > 0 && dtTrunk.Rows[0]["dd"].ToString() != "")
|
|
579
|
|
- {
|
|
580
|
|
- itrunkpjsc = int.Parse(dtTrunk.Rows[0]["dd"].ToString());
|
|
581
|
|
- }
|
|
582
|
|
- else
|
|
583
|
|
- {
|
|
584
|
|
- itrunkpjsc = 0;
|
|
585
|
|
- }
|
|
586
|
|
- }
|
|
587
|
|
- itrunkhs = itrunkct - itrunkjj;
|
|
588
|
|
- if (itrunkct != 0)
|
|
589
|
|
- {
|
|
590
|
|
- itrunkjtl = itrunkjj / double.Parse(itrunkct.ToString());
|
|
591
|
|
- itrunkhsl = itrunkhs / double.Parse(itrunkct.ToString());
|
|
592
|
|
- itrunkpjpd = itrunkpjsc / double.Parse(itrunkct.ToString());
|
|
593
|
|
- }
|
|
594
|
|
- else
|
|
595
|
|
- {
|
|
596
|
|
- itrunkjtl = 0.00;
|
|
597
|
|
- itrunkhsl = 0.00;
|
|
598
|
|
- itrunkpjpd = 0.00;
|
|
599
|
|
- }
|
|
600
|
|
- drNew["呼入电话数"] = itrunkct;
|
|
601
|
|
- drNew["坐席接通量"] = itrunkjj;
|
|
602
|
|
- drNew["呼损量"] = itrunkhs;
|
|
603
|
|
- drNew["接通率"] = (itrunkjtl * 100).ToString("0.00") + "%";
|
|
604
|
|
- drNew["呼损率"] = (itrunkhsl * 100).ToString("0.00") + "%";
|
|
605
|
|
- drNew["平均排队时间"] = itrunkpjpd.ToString("0.00");
|
|
|
204
|
+ DataTable dtTrunk = DbHelperSQL.Query("select COUNT(*) as ct,SUM(DATEDIFF(Second,timewantagent,timeconnected)) as dd from rep_trunk_call_in where AgentID='" + dt.Rows[i]["F_UserCode"].ToString() + "' " + strsql).Tables[0];
|
|
|
205
|
+ DataTable dtcall = DbHelperSQL.Query("select COUNT(*) as ct,(select COUNT(*) from T_Call_CallRecords where CallState=1 and CallType=0 and UserCode='" + dt.Rows[i]["F_UserCode"].ToString() + "' " + strsqlcall + ") as jt from T_Call_CallRecords where CallType=0 and UserCode='" + dt.Rows[i]["F_UserCode"].ToString() + "' " + strsqlcall).Tables[0];
|
|
606
|
206
|
|
|
|
207
|
+ if (dtcall != null && dtcall.Rows.Count > 0)
|
|
|
208
|
+ {
|
|
|
209
|
+ if (dtcall.Rows[0]["ct"].ToString() != "")
|
|
|
210
|
+ {
|
|
|
211
|
+ itrunkct = int.Parse(dtcall.Rows[0]["ct"].ToString());
|
|
607
|
212
|
}
|
|
608
|
|
- //else
|
|
609
|
|
- //{
|
|
610
|
|
- // drNew["呼入电话数"] = "0";
|
|
611
|
|
- // drNew["坐席接通量"] = "0";
|
|
612
|
|
- // drNew["呼损量"] = "0";
|
|
613
|
|
- // drNew["接通率"] = "0.00" + "%";
|
|
614
|
|
- // drNew["呼损率"] = "0.00" + "%";
|
|
615
|
|
- // drNew["平均排队时间"] = "0.00";
|
|
616
|
|
- //}
|
|
617
|
|
-
|
|
618
|
|
-
|
|
619
|
|
- DataTable dtext = DbHelperSQL.Query("select COUNT(*) as ct,SUM(PeriodTalking) as sc,SUM(PeriodAlerting) as pa from rep_ext_call_in where CalleeAgentID=" + dt.Rows[i]["F_WorkNumber"] + " " + sqltimeCallRecords).Tables[0];
|
|
620
|
|
- DataTable dtCallEvey = DbHelperSQL.Query("select COUNT(*) as ct,SUM(TalkLongTime) as sc from T_Call_CallRecords where CallState=1 and userid=" + dt.Rows[i]["F_UserId"] + " " + strsqlcall).Tables[0];
|
|
621
|
|
- if (dtCallEvey != null && dtCallEvey.Rows.Count > 0)
|
|
|
213
|
+ else
|
|
622
|
214
|
{
|
|
623
|
|
- if (dtCallEvey.Rows[0]["ct"].ToString() != "")
|
|
624
|
|
- {
|
|
625
|
|
- ijtcs = int.Parse(dtCallEvey.Rows[0]["ct"].ToString());//接听次数
|
|
626
|
|
- }
|
|
627
|
|
- else
|
|
628
|
|
- {
|
|
629
|
|
- ijtcs = 0;
|
|
630
|
|
- }
|
|
631
|
|
- if (dtCallEvey.Rows[0]["sc"].ToString() != "")
|
|
632
|
|
- {
|
|
633
|
|
- ithms = int.Parse(dtCallEvey.Rows[0]["sc"].ToString());//通话秒数
|
|
634
|
|
- }
|
|
635
|
|
- else
|
|
636
|
|
- {
|
|
637
|
|
- ithms = 0;
|
|
638
|
|
- }
|
|
639
|
|
- if (dtext.Rows[0]["pa"].ToString() != "")
|
|
640
|
|
- {
|
|
641
|
|
- izlms = int.Parse(dtext.Rows[0]["pa"].ToString());//振铃秒数
|
|
642
|
|
- }
|
|
643
|
|
- else
|
|
644
|
|
- {
|
|
645
|
|
- izlms = 0;
|
|
646
|
|
- }
|
|
|
215
|
+ itrunkct = 0;
|
|
647
|
216
|
}
|
|
648
|
|
- drNew["接听通话次数"] = ijtcs.ToString();
|
|
649
|
|
- //drNew["通话分钟数"] = (ithms / 60).ToString();
|
|
650
|
|
- drNew["通话分钟数"] = CallCenter.Utility.DateTimeConvert.parseTimeSeconds(ithms, 0);
|
|
651
|
|
- drNew["通话秒数"] = ithms.ToString();
|
|
652
|
|
-
|
|
653
|
|
- if (ijtcs != 0)
|
|
|
217
|
+ if (dtcall.Rows[0]["jt"].ToString() != "")
|
|
654
|
218
|
{
|
|
655
|
|
- ipjjtms = ithms / ijtcs;//平均接通秒数
|
|
656
|
|
- ipjzlms = izlms / ijtcs;//平均振铃秒数
|
|
|
219
|
+ itrunkjj = int.Parse(dtcall.Rows[0]["jt"].ToString());
|
|
657
|
220
|
}
|
|
658
|
221
|
else
|
|
659
|
222
|
{
|
|
660
|
|
- ipjjtms = 0;//平均接通秒数
|
|
661
|
|
- ipjzlms = 0;//平均振铃秒数
|
|
|
223
|
+ itrunkjj = 0;
|
|
662
|
224
|
}
|
|
663
|
|
- drNew["平均接听通话秒数"] = ipjjtms.ToString();
|
|
664
|
|
- drNew["平均振铃秒数"] = ipjzlms.ToString();
|
|
665
|
|
-
|
|
666
|
|
- //坐席登录次数
|
|
667
|
|
- DataTable dtAgent = DbHelperSQL.Query("select COUNT(*) as dl,SUM(LoginTimes) as dlsc,SUM(reposenum) as zm,SUM(ReposeTimes) as xx from rep_agent_detail where AgentId=" + dt.Rows[i]["F_WorkNumber"] + " " + sqltimeCallRecords.Replace("TimeAlerting", "TimeLogin")).Tables[0];
|
|
668
|
|
- if (dtAgent != null && dtAgent.Rows.Count > 0)
|
|
|
225
|
+ if (dtTrunk.Rows.Count > 0 && dtTrunk.Rows[0]["dd"].ToString() != "")
|
|
669
|
226
|
{
|
|
670
|
|
- if (dtAgent.Rows[0]["dl"] != null && dtAgent.Rows[0]["dl"].ToString() != "")
|
|
671
|
|
- {
|
|
672
|
|
- izxdlcs = int.Parse(dtAgent.Rows[0]["dl"].ToString());//登录次数
|
|
673
|
|
- }
|
|
674
|
|
- else
|
|
675
|
|
- {
|
|
676
|
|
- izxdlcs = 0;
|
|
677
|
|
- }
|
|
678
|
|
- if (dtAgent.Rows[0]["dlsc"] != null && dtAgent.Rows[0]["dlsc"].ToString() != "")
|
|
679
|
|
- {
|
|
680
|
|
- idlsc = int.Parse(dtAgent.Rows[0]["dlsc"].ToString());//登录时长
|
|
681
|
|
- }
|
|
682
|
|
- else
|
|
683
|
|
- {
|
|
684
|
|
- idlsc = 0;
|
|
685
|
|
- }
|
|
686
|
|
- if (dtAgent.Rows[0]["zm"] != null && dtAgent.Rows[0]["zm"].ToString() != "")
|
|
687
|
|
- {
|
|
688
|
|
- izmcs = int.Parse(dtAgent.Rows[0]["zm"].ToString());//置忙次数
|
|
689
|
|
- }
|
|
690
|
|
- else
|
|
691
|
|
- {
|
|
692
|
|
- izmcs = 0;
|
|
693
|
|
- }
|
|
694
|
|
- if (dtAgent.Rows[0]["xx"] != null && dtAgent.Rows[0]["xx"].ToString() != "")
|
|
695
|
|
- {
|
|
696
|
|
- ixxsc = int.Parse(dtAgent.Rows[0]["xx"].ToString());//休息时长
|
|
697
|
|
- }
|
|
698
|
|
- else
|
|
699
|
|
- {
|
|
700
|
|
- ixxsc = 0;
|
|
701
|
|
- }
|
|
|
227
|
+ itrunkpjsc = int.Parse(dtTrunk.Rows[0]["dd"].ToString());
|
|
|
228
|
+ }
|
|
|
229
|
+ else
|
|
|
230
|
+ {
|
|
|
231
|
+ itrunkpjsc = 0;
|
|
|
232
|
+ }
|
|
|
233
|
+ }
|
|
|
234
|
+ itrunkhs = itrunkct - itrunkjj;
|
|
|
235
|
+ if (itrunkct != 0)
|
|
|
236
|
+ {
|
|
|
237
|
+ itrunkjtl = itrunkjj / double.Parse(itrunkct.ToString());
|
|
|
238
|
+ itrunkhsl = itrunkhs / double.Parse(itrunkct.ToString());
|
|
|
239
|
+ itrunkpjpd = itrunkpjsc / double.Parse(itrunkct.ToString());
|
|
|
240
|
+ }
|
|
|
241
|
+ else
|
|
|
242
|
+ {
|
|
|
243
|
+ itrunkjtl = 0.00;
|
|
|
244
|
+ itrunkhsl = 0.00;
|
|
|
245
|
+ itrunkpjpd = 0.00;
|
|
|
246
|
+ }
|
|
|
247
|
+ drNew["呼入电话数"] = itrunkct;
|
|
|
248
|
+ drNew["坐席接通量"] = itrunkjj;
|
|
|
249
|
+ drNew["呼损量"] = itrunkhs;
|
|
|
250
|
+ drNew["接通率"] = (itrunkjtl * 100).ToString("0.00") + "%";
|
|
|
251
|
+ drNew["呼损率"] = (itrunkhsl * 100).ToString("0.00") + "%";
|
|
|
252
|
+ drNew["平均排队时间"] = itrunkpjpd.ToString("0.00");
|
|
|
253
|
+
|
|
702
|
254
|
|
|
|
255
|
+ DataTable dtext = DbHelperSQL.Query("select COUNT(*) as ct,SUM(PeriodTalking) as sc,SUM(PeriodAlerting) as pa from rep_ext_call_in where CalleeAgentID=" + dt.Rows[i]["F_WorkNumber"] + " " + sqltimeCallRecords).Tables[0];
|
|
|
256
|
+ DataTable dtCallEvey = DbHelperSQL.Query("select COUNT(*) as ct,SUM(TalkLongTime) as sc from T_Call_CallRecords where CallState=1 and userid=" + dt.Rows[i]["F_UserId"] + " " + strsqlcall).Tables[0];
|
|
|
257
|
+ if (dtCallEvey != null && dtCallEvey.Rows.Count > 0)
|
|
|
258
|
+ {
|
|
|
259
|
+ if (dtCallEvey.Rows[0]["ct"].ToString() != "")
|
|
|
260
|
+ {
|
|
|
261
|
+ ijtcs = int.Parse(dtCallEvey.Rows[0]["ct"].ToString());//接听次数
|
|
|
262
|
+ }
|
|
|
263
|
+ else
|
|
|
264
|
+ {
|
|
|
265
|
+ ijtcs = 0;
|
|
703
|
266
|
}
|
|
704
|
|
- iWorktime = idlsc - ixxsc;//工作时长
|
|
705
|
|
- if (izxdlcs != 0)
|
|
|
267
|
+ if (dtCallEvey.Rows[0]["sc"].ToString() != "")
|
|
706
|
268
|
{
|
|
707
|
|
- ipjczsc = iWorktime / izxdlcs;//平均操作秒数
|
|
|
269
|
+ ithms = int.Parse(dtCallEvey.Rows[0]["sc"].ToString());//通话秒数
|
|
708
|
270
|
}
|
|
709
|
271
|
else
|
|
710
|
272
|
{
|
|
711
|
|
- ipjczsc = 0;
|
|
|
273
|
+ ithms = 0;
|
|
712
|
274
|
}
|
|
713
|
|
- if (izmcs != 0)
|
|
|
275
|
+ if (dtext.Rows[0]["pa"].ToString() != "")
|
|
714
|
276
|
{
|
|
715
|
|
- ipjzmxxsc = ixxsc / izmcs;//置忙平均操作时长
|
|
|
277
|
+ izlms = int.Parse(dtext.Rows[0]["pa"].ToString());//振铃秒数
|
|
716
|
278
|
}
|
|
717
|
279
|
else
|
|
718
|
280
|
{
|
|
719
|
|
- ipjzmxxsc = 0;
|
|
|
281
|
+ izlms = 0;
|
|
720
|
282
|
}
|
|
|
283
|
+ }
|
|
|
284
|
+ drNew["接听通话次数"] = ijtcs.ToString();
|
|
|
285
|
+ //drNew["通话分钟数"] = (ithms / 60).ToString();
|
|
|
286
|
+ drNew["通话分钟数"] = CallCenter.Utility.DateTimeConvert.parseTimeSeconds(ithms, 0);
|
|
|
287
|
+ drNew["通话秒数"] = ithms.ToString();
|
|
|
288
|
+
|
|
|
289
|
+ if (ijtcs != 0)
|
|
|
290
|
+ {
|
|
|
291
|
+ ipjjtms = ithms / ijtcs;//平均接通秒数
|
|
|
292
|
+ ipjzlms = izlms / ijtcs;//平均振铃秒数
|
|
|
293
|
+ }
|
|
|
294
|
+ else
|
|
|
295
|
+ {
|
|
|
296
|
+ ipjjtms = 0;//平均接通秒数
|
|
|
297
|
+ ipjzlms = 0;//平均振铃秒数
|
|
|
298
|
+ }
|
|
|
299
|
+ drNew["平均接听通话秒数"] = ipjjtms.ToString();
|
|
|
300
|
+ drNew["平均振铃秒数"] = ipjzlms.ToString();
|
|
721
|
301
|
|
|
722
|
|
- //呼入占有率
|
|
723
|
|
- if (iWorktime != 0)
|
|
|
302
|
+ //坐席登录次数
|
|
|
303
|
+ DataTable dtAgent = DbHelperSQL.Query("select COUNT(*) as dl,SUM(LoginTimes) as dlsc,SUM(reposenum) as zm,SUM(ReposeTimes) as xx from rep_agent_detail where AgentId=" + dt.Rows[i]["F_WorkNumber"] + " " + sqltimeCallRecords.Replace("TimeAlerting", "TimeLogin")).Tables[0];
|
|
|
304
|
+ if (dtAgent != null && dtAgent.Rows.Count > 0)
|
|
|
305
|
+ {
|
|
|
306
|
+ if (dtAgent.Rows[0]["dl"] != null && dtAgent.Rows[0]["dl"].ToString() != "")
|
|
724
|
307
|
{
|
|
725
|
|
- ihrzyl = ithms / Convert.ToDouble(iWorktime);
|
|
|
308
|
+ izxdlcs = int.Parse(dtAgent.Rows[0]["dl"].ToString());//登录次数
|
|
726
|
309
|
}
|
|
727
|
310
|
else
|
|
728
|
311
|
{
|
|
729
|
|
- ihrzyl = 0.00;
|
|
|
312
|
+ izxdlcs = 0;
|
|
730
|
313
|
}
|
|
731
|
|
- drNew["呼入占有率"] = (ihrzyl * 100).ToString("0.00") + "%";
|
|
732
|
|
- //用户评价
|
|
733
|
|
- //未评价为0
|
|
734
|
|
- object obj = DbHelperSQL.GetSingle("select count(*) from T_Call_CallRecords where MYD is not null and myd<>0 and CallState=1 and userid=" + dt.Rows[i]["F_UserId"] + strsqlcall);
|
|
735
|
|
- string myd = "";
|
|
736
|
|
- if (obj != null)
|
|
|
314
|
+ if (dtAgent.Rows[0]["dlsc"] != null && dtAgent.Rows[0]["dlsc"].ToString() != "")
|
|
737
|
315
|
{
|
|
738
|
|
- myd = obj.ToString();
|
|
|
316
|
+ idlsc = int.Parse(dtAgent.Rows[0]["dlsc"].ToString());//登录时长
|
|
739
|
317
|
}
|
|
740
|
|
- drNew["用户评价"] = myd;
|
|
741
|
|
- drNew["坐席登录次数"] = izxdlcs.ToString();
|
|
742
|
|
- drNew["登录时长分钟数"] = (idlsc / 60).ToString();
|
|
743
|
|
- drNew["工作时长分钟数"] = (iWorktime / 60).ToString();
|
|
744
|
|
- drNew["平均每天工作时长"] = Math.Round((double.Parse(iWorktime.ToString()) / 60 / 60 / days), 2).ToString();
|
|
745
|
|
- drNew["平均操作分钟数"] = (ipjczsc / 60).ToString();
|
|
746
|
|
- drNew["置忙次数"] = izmcs.ToString();
|
|
747
|
|
- drNew["休息时长分钟数"] = (ixxsc / 60).ToString();
|
|
748
|
|
- drNew["平均每天休息时长"] = Math.Round((double.Parse(ixxsc.ToString()) / 60 / 60 / days), 2).ToString();
|
|
749
|
|
- drNew["置忙平均休息分钟数"] = (ipjzmxxsc / 60).ToString();
|
|
750
|
|
-
|
|
751
|
|
- DataSet dszj = DbHelperSQL.Query("select convert(int,SUM(f_qcscore)) as fs,COUNT(*) as fsct from T_Call_CallRecords where F_QCState=1 and UserId=" + dt.Rows[i]["F_UserId"] + strsqlcall);
|
|
752
|
|
- int zfs = 0;
|
|
753
|
|
- if (dszj != null && dszj.Tables.Count > 0)
|
|
|
318
|
+ else
|
|
|
319
|
+ {
|
|
|
320
|
+ idlsc = 0;
|
|
|
321
|
+ }
|
|
|
322
|
+ if (dtAgent.Rows[0]["zm"] != null && dtAgent.Rows[0]["zm"].ToString() != "")
|
|
|
323
|
+ {
|
|
|
324
|
+ izmcs = int.Parse(dtAgent.Rows[0]["zm"].ToString());//置忙次数
|
|
|
325
|
+ }
|
|
|
326
|
+ else
|
|
|
327
|
+ {
|
|
|
328
|
+ izmcs = 0;
|
|
|
329
|
+ }
|
|
|
330
|
+ if (dtAgent.Rows[0]["xx"] != null && dtAgent.Rows[0]["xx"].ToString() != "")
|
|
754
|
331
|
{
|
|
755
|
|
- DataTable dtzj = dszj.Tables[0];
|
|
756
|
|
- if (dtzj.Rows.Count > 0 && dtzj.Rows[0]["fs"].ToString() != "" && dtzj.Rows[0]["fsct"].ToString() != "")
|
|
757
|
|
- {
|
|
758
|
|
- zfs = Convert.ToInt32(dtzj.Rows[0]["fs"].ToString()) / int.Parse(dtzj.Rows[0]["fsct"].ToString());
|
|
759
|
|
- }
|
|
|
332
|
+ ixxsc = int.Parse(dtAgent.Rows[0]["xx"].ToString());//休息时长
|
|
|
333
|
+ }
|
|
|
334
|
+ else
|
|
|
335
|
+ {
|
|
|
336
|
+ ixxsc = 0;
|
|
760
|
337
|
}
|
|
761
|
|
- drNew["质检平均成绩"] = zfs.ToString();
|
|
762
|
338
|
|
|
763
|
|
- dtNew.Rows.Add(drNew);
|
|
764
|
339
|
}
|
|
|
340
|
+ iWorktime = idlsc - ixxsc;//工作时长
|
|
|
341
|
+ if (izxdlcs != 0)
|
|
|
342
|
+ {
|
|
|
343
|
+ ipjczsc = iWorktime / izxdlcs;//平均操作秒数
|
|
|
344
|
+ }
|
|
|
345
|
+ else
|
|
|
346
|
+ {
|
|
|
347
|
+ ipjczsc = 0;
|
|
|
348
|
+ }
|
|
|
349
|
+ if (izmcs != 0)
|
|
|
350
|
+ {
|
|
|
351
|
+ ipjzmxxsc = ixxsc / izmcs;//置忙平均操作时长
|
|
|
352
|
+ }
|
|
|
353
|
+ else
|
|
|
354
|
+ {
|
|
|
355
|
+ ipjzmxxsc = 0;
|
|
|
356
|
+ }
|
|
|
357
|
+
|
|
|
358
|
+ //呼入占有率
|
|
|
359
|
+ if (iWorktime != 0)
|
|
|
360
|
+ {
|
|
|
361
|
+ ihrzyl = ithms / Convert.ToDouble(iWorktime);
|
|
|
362
|
+ }
|
|
|
363
|
+ else
|
|
|
364
|
+ {
|
|
|
365
|
+ ihrzyl = 0.00;
|
|
|
366
|
+ }
|
|
|
367
|
+ drNew["呼入占有率"] = (ihrzyl * 100).ToString("0.00") + "%";
|
|
|
368
|
+ //用户评价
|
|
|
369
|
+ //未评价为0
|
|
|
370
|
+ object obj = DbHelperSQL.GetSingle("select count(*) from T_Call_CallRecords where MYD is not null and myd<>0 and CallState=1 and userid=" + dt.Rows[i]["F_UserId"] + strsqlcall);
|
|
|
371
|
+ string myd = "";
|
|
|
372
|
+ if (obj != null)
|
|
|
373
|
+ {
|
|
|
374
|
+ myd = obj.ToString();
|
|
|
375
|
+ }
|
|
|
376
|
+ drNew["用户评价"] = myd;
|
|
|
377
|
+ drNew["坐席登录次数"] = izxdlcs.ToString();
|
|
|
378
|
+ drNew["登录时长分钟数"] = (idlsc / 60).ToString();
|
|
|
379
|
+ drNew["工作时长分钟数"] = (iWorktime / 60).ToString();
|
|
|
380
|
+ drNew["平均每天工作时长"] = Math.Round((double.Parse(iWorktime.ToString()) / 60 / 60 / days), 2).ToString();
|
|
|
381
|
+ drNew["平均操作分钟数"] = (ipjczsc / 60).ToString();
|
|
|
382
|
+ drNew["置忙次数"] = izmcs.ToString();
|
|
|
383
|
+ drNew["休息时长分钟数"] = (ixxsc / 60).ToString();
|
|
|
384
|
+ drNew["平均每天休息时长"] = Math.Round((double.Parse(ixxsc.ToString()) / 60 / 60 / days), 2).ToString();
|
|
|
385
|
+ drNew["置忙平均休息分钟数"] = (ipjzmxxsc / 60).ToString();
|
|
|
386
|
+
|
|
|
387
|
+ DataSet dszj = DbHelperSQL.Query("select convert(int,SUM(f_qcscore)) as fs,COUNT(*) as fsct from T_Call_CallRecords where F_QCState=1 and UserId=" + dt.Rows[i]["F_UserId"] + strsqlcall);
|
|
|
388
|
+ int zfs = 0;
|
|
|
389
|
+ if (dszj != null && dszj.Tables.Count > 0)
|
|
|
390
|
+ {
|
|
|
391
|
+ DataTable dtzj = dszj.Tables[0];
|
|
|
392
|
+ if (dtzj.Rows.Count > 0 && dtzj.Rows[0]["fs"].ToString() != "" && dtzj.Rows[0]["fsct"].ToString() != "")
|
|
|
393
|
+ {
|
|
|
394
|
+ zfs = Convert.ToInt32(dtzj.Rows[0]["fs"].ToString()) / int.Parse(dtzj.Rows[0]["fsct"].ToString());
|
|
|
395
|
+ }
|
|
|
396
|
+ }
|
|
|
397
|
+ drNew["质检平均成绩"] = zfs.ToString();
|
|
|
398
|
+
|
|
|
399
|
+ dtNew.Rows.Add(drNew);
|
|
765
|
400
|
}
|
|
766
|
|
- //}
|
|
|
401
|
+
|
|
767
|
402
|
}
|
|
768
|
403
|
return dtNew;
|
|
769
|
404
|
}
|