思念问题优化

CallCenterWeb.UI/Quality/qualityControl.html

@@ -341,7 +341,7 @@
 				$(".gjss").removeClass("cx");
 				$(".xqlb").addClass("cx");
 				$(".Ly_box").empty();
-				$('<audio  style="width:100%;" src="' + val + '" loop="loop" controls="controls"></audio>').appendTo(".Ly_box");
+				$('<audio  style="width:100%;" type="audio/v3" src="' + val + '" loop="loop" controls="controls"></audio>').appendTo(".Ly_box");
 			}
 			//搜索
 			$(".Ss").click(function() {

CallCenterWeb.UI/WorkOrder/AddWorkOrder.html

@@ -144,6 +144,9 @@
 			button[disabled]{
 				background-color: #999;
 			}
+			.complainDiv2{
+				display: none;
+			}
 		</style>
 	</head>
 
@@ -174,11 +177,8 @@
                                     <input type="text" class="form-control" id="tel" />
                                 </div>
                             </td>
-
                         </tr>
-
                         <tr>
-
                             <th>工单来源:</th>
                             <td>
                                 <div class="form-group">
@@ -191,13 +191,19 @@
                                     <select name="" class="form-control orderType"></select>
                                 </div>
                             </td>
-
+                            <th class="complainDiv2">咨询类型:</th>
+                            <td class="complainDiv2">
+                                <div class="form-group">
+                                    <select name="" class="form-control complaintType2"></select>
+                                </div>
+                            </td>
                             <th class="complainDiv">投诉类型:</th>
                             <td class="complainDiv">
                                 <div class="form-group">
-                                    <select name="" class="form-control complaintType"></select>
+                                    <select name="" class="form-control complaintType1"></select>
                                 </div>
                             </td>
+                            
                         </tr>
                         <tr>
 
@@ -228,29 +234,29 @@
                             </td>
                         </tr>
                         <tr>
-                            <th>生产日期:</th>
-                            <td style="position: relative;">
+                            <th class="snRmove">生产日期:</th>
+                            <td style="position: relative;" class="snRmove">
                                 <div class="time-box form-group">
                                     <i class="tub fa fa-calendar"></i>
-                                    <input class="form-control search_time " id="productDate" type="text" placeholder="请选择时间">
+                                    <input autocomplete="off" class="form-control search_time " id="productDate" type="text" placeholder="请选择时间">
                                 </div>
                             </td>
                             <th>购买日期:</th>
                             <td style="position: relative;">
                                 <div class="time-box form-group">
                                     <i class="tub fa fa-calendar"></i>
-                                    <input class="form-control search_time buyDate" type="text" placeholder="请选择时间">
+                                    <input autocomplete="off" class="form-control search_time buyDate" type="text" placeholder="请选择时间">
                                 </div>
                             </td>
                             <th><span id="usedate">食用日期:</span></th>
                             <td style="position: relative;">
                                 <div class="time-box form-group">
                                     <i class="tub fa fa-calendar"></i>
-                                    <input class="form-control search_time userDate" type="text" placeholder="请选择时间">
+                                    <input class="form-control search_time userDate" type="text" placeholder="请选择时间" autocomplete="off">
                                 </div>
                             </td>
-                            <th>样品寄回:</th>
-                            <td style="position: relative;">
+                            <th class="snRmove">样品寄回:</th>
+                            <td style="position: relative;" class="snRmove">
                                 <label><input type="radio" name="sendBack" id="sendBack" value="0" checked="checked" />否</label>
                                 <label><input type="radio" name="sendBack" id="sendBack" value="1" />是</label>
                             </td>
@@ -275,14 +281,23 @@
                                     </div>
                                 </div>
                             </td>
-                            <th><span id="vipid">客诉专员:</span></th>
+                           	<th class="snRmove">区县:</th>
+                            <td style="position: relative;" class="snRmove">
+                                <div class="form-group">
+                                    <input type="text" class="form-control" id="county" />
+                                </div>
+                            </td>
+                        </tr>
+                        <tr>
+                        	<th><span id="vipid">客诉专员:</span></th>
                             <td>
                                 <div class="form-group">
-                                    <select name="" class="form-control" id="vipName"></select>
+                                    <select name="" class="form-control dkRmove" id="vipName"></select>
+                                    <input type="text" class="form-control snRmove" id="vipNameDK"/>
                                 </div>
                             </td>
                             <th><span id="vipphone">专员电话:</span></th>
-                            <td style="position: relative;">
+                            <td  style="position: relative;">
                                 <div class="form-group">
                                     <input type="text" class="form-control" id="vipTel" />
                                 </div>
@@ -295,6 +310,12 @@
                             </td>
                         </tr>
                         <tr>
+                            <th>备注:</th>
+                            <td colspan="7">
+                                <textarea name="" rows="5" cols="" placeholder="" id="remark"></textarea>
+                            </td>
+                        </tr>
+                        <tr>
                             <td colspan="8" style="text-align: center;">
                                 <button class="btns customerSubmit">保&nbsp;存</button>
                             </td>

CallCenterWeb.UI/WorkOrder/WorkOrderDispose.html

@@ -133,16 +133,18 @@
 					<thead>
 						<tr>
 							<th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单编号</th>
+							<th data-field="F_CreateTime" data-align="center">创建时间</th>
 							<th data-field="F_State" data-formatter="GetStateName" data-align="center">工单状态</th>
-							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
 							<th data-field="F_Area" data-align="center">区域</th>
 							<th data-field="F_Province" data-align="center">省</th>
 							<th data-field="F_City" data-align="center">市</th>
-							<th data-field="F_CusPhone" data-align="center">客户电话</th>
-							<th data-field="F_CreateUser" data-align="center">受理人</th>
-							<th data-field="F_CreateTime" data-align="center">创建时间</th>
-							<th data-field="F_VIPName" data-align="center">客诉专员</th>
 							<th data-field="F_Content" data-align="center" data-formatter="Detail" style="width:500px;">投诉事件描述</th>
+							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
+							<th data-field="F_CusPhone" data-align="center">客户电话</th>
+							<th data-field="ProductTypeName" data-align="center">产品类别</th>
+							<th data-field="F_ProductName" data-align="center">产品名称</th>
+							<th data-field="F_BatchNumber" data-align="center">生产批号</th>
+							<th data-field="SourceName" data-align="center">来源</th>
 							<th data-field="F_WorkOrderId" data-formatter="Appoint" data-align="center">操作</th>
 						</tr>
 					</thead>
@@ -154,16 +156,18 @@
 					<thead>
 						<tr>
 							<th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单编号</th>
+							<th data-field="F_CreateTime" data-align="center">创建时间</th>
 							<th data-field="F_State" data-formatter="GetStateName" data-align="center">工单状态</th>
-							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
 							<th data-field="F_Area" data-align="center">区域</th>
 							<th data-field="F_Province" data-align="center">省</th>
 							<th data-field="F_City" data-align="center">市</th>
-							<th data-field="F_CusPhone" data-align="center">客户电话</th>
-							<th data-field="F_CreateUser" data-align="center">受理人</th>
-							<th data-field="F_CreateTime" data-align="center">创建时间</th>
-							<th data-field="F_VIPName" data-align="center">客诉专员</th>
 							<th data-field="F_Content" data-align="center" data-formatter="Detail" style="width:500px;">投诉事件描述</th>
+							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
+							<th data-field="F_CusPhone" data-align="center">客户电话</th>
+							<th data-field="ProductTypeName" data-align="center">产品类别</th>
+							<th data-field="F_ProductName" data-align="center">产品名称</th>
+							<th data-field="F_BatchNumber" data-align="center">生产批号</th>
+							<th data-field="SourceName" data-align="center">来源</th>
 							<th data-field="F_WorkOrderId" data-formatter="Appoint" data-align="center">操作</th>
 						</tr>
 					</thead>
@@ -261,9 +265,12 @@
 									<td>
 										<span id="F_VipPhone"></span>
 									</td>
-									
-									<th>样品寄回：</th>
-									<td>
+									<th class="snRmove">区县：</th>
+									<td class="snRmove">
+										<span id="county"></span>
+									</td>
+									<th class="snRmove">样品寄回：</th>
+									<td class="snRmove">
 										<span id="F_IsBack"></span>
 									</td>
 								</tr>
@@ -273,6 +280,12 @@
 										
 									</td>
 								</tr>
+								<tr>
+									<th>备注：</th>
+									<td colspan="5" id="remark">
+										
+									</td>
+								</tr>
 							</tbody>
 
 						</table>
@@ -399,6 +412,26 @@
 						$(".ns-2").remove();
 					}
 				}
+				$.ajax({
+					type: "get",
+					url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
+					dataType: 'json',
+					async: false,
+					data: {
+						token: $.cookie("token")
+					},
+					success: function(data) {
+						if(data.state.toLowerCase() == 'success') {
+							if(data.data.groname == '思念组') {
+								$(".snRmove").remove();
+								$(".dkRmove").show();
+							} else {
+								$(".snRmove").show();
+								$(".dkRmove").remove();
+							}
+						}
+					}
+				});
 				//处理状态
 				dealState();
 				function dealState() {

CallCenterWeb.UI/WorkOrder/WorkOrderParty.html

@@ -145,16 +145,18 @@
 					<thead>
 						<tr>
 							<th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单编号</th>
+							<th data-field="F_CreateTime" data-align="center">创建时间</th>
 							<th data-field="F_State" data-formatter="GetStateName" data-align="center">工单状态</th>
-							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
 							<th data-field="F_Area" data-align="center">区域</th>
 							<th data-field="F_Province" data-align="center">省</th>
 							<th data-field="F_City" data-align="center">市</th>
-							<th data-field="F_CusPhone" data-align="center">客户电话</th>
-							<th data-field="F_CreateUser" data-align="center">受理人</th>
-							<th data-field="F_CreateTime" data-align="center">创建时间</th>
-							<th data-field="F_VIPName" data-align="center">客诉专员</th>
 							<th data-field="F_Content" data-align="center" data-formatter="Detail" style="width:500px;">投诉事件描述</th>
+							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
+							<th data-field="F_CusPhone" data-align="center">客户电话</th>
+							<th data-field="ProductTypeName" data-align="center">产品类别</th>
+							<th data-field="F_ProductName" data-align="center">产品名称</th>
+							<th data-field="F_BatchNumber" data-align="center">生产批号</th>
+							<th data-field="SourceName" data-align="center">来源</th>
 							<th data-field="F_WorkOrderId" data-formatter="Remove" data-align="center">操作</th>
 						</tr>
 					</thead>
@@ -165,16 +167,18 @@
 					<thead>
 						<tr>
 							<th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单编号</th>
+							<th data-field="F_CreateTime" data-align="center">创建时间</th>
 							<th data-field="F_State" data-formatter="GetStateName" data-align="center">工单状态</th>
-							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
 							<th data-field="F_Area" data-align="center">区域</th>
 							<th data-field="F_Province" data-align="center">省</th>
 							<th data-field="F_City" data-align="center">市</th>
-							<th data-field="F_CusPhone" data-align="center">客户电话</th>
-							<th data-field="F_CreateUser" data-align="center">受理人</th>
-							<th data-field="F_CreateTime" data-align="center">创建时间</th>
-							<th data-field="F_VIPName" data-align="center">客诉专员</th>
 							<th data-field="F_Content" data-align="center" data-formatter="Detail" style="width:500px;">投诉事件描述</th>
+							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
+							<th data-field="F_CusPhone" data-align="center">客户电话</th>
+							<th data-field="ProductTypeName" data-align="center">产品类别</th>
+							<th data-field="F_ProductName" data-align="center">产品名称</th>
+							<th data-field="F_BatchNumber" data-align="center">生产批号</th>
+							<th data-field="SourceName" data-align="center">来源</th>
 							<th data-field="F_WorkOrderId" data-formatter="Remove" data-align="center">操作</th>
 						</tr>
 					</thead>
@@ -273,9 +277,12 @@
 									<td>
 										<span id="F_VipPhone"></span>
 									</td>
-									
-									<th>样品寄回：</th>
-									<td>
+									<th class="snRmove">区县：</th>
+									<td class="snRmove">
+										<span id="county"></span>
+									</td>
+									<th class="snRmove">样品寄回：</th>
+									<td class="snRmove">
 										<span id="F_IsBack"></span>
 									</td>
 								</tr>
@@ -285,6 +292,7 @@
 										
 									</td>
 								</tr>
+								
 							</tbody>
 
 						</table>
@@ -320,7 +328,12 @@
 										
 									</td>
 								</tr>
-								
+								<tr>
+									<th>备注：</th>
+									<td colspan="5" id="remark">
+										
+									</td>
+								</tr>
 									
 							</tbody>
 
@@ -409,7 +422,26 @@
 					//										min: 0,
 					theme: '#1ab394',
 				});
-
+				$.ajax({
+					type: "get",
+					url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
+					dataType: 'json',
+					async: false,
+					data: {
+						token: $.cookie("token")
+					},
+					success: function(data) {
+						if(data.state.toLowerCase() == 'success') {
+							if(data.data.groname == '思念组') {
+								$(".snRmove").remove();
+								$(".dkRmove").show();
+							} else {
+								$(".snRmove").show();
+								$(".dkRmove").remove();
+							}
+						}
+					}
+				});
 				//处理工单
 				$("#plgd").click(function() {
 					if(!$("#cont").val()) {

CallCenterWeb.UI/WorkOrder/WorkOrderSearch.html

@@ -75,6 +75,9 @@
 				color: #000;
 				width: 100px;
 			}
+			.RemoveC a{
+				display: inline;
+			}
 		</style>
 
 	</head>
@@ -133,16 +136,18 @@
 					<thead>
 						<tr>
 							<th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单编号</th>
+							<th data-field="F_CreateTime" data-align="center">创建时间</th>
 							<th data-field="F_State" data-formatter="GetStateName" data-align="center">工单状态</th>
-							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
 							<th data-field="F_Area" data-align="center">区域</th>
 							<th data-field="F_Province" data-align="center">省</th>
 							<th data-field="F_City" data-align="center">市</th>
-							<th data-field="F_CusPhone" data-align="center">客户电话</th>
-							<th data-field="F_CreateUser" data-align="center">受理人</th>
-							<th data-field="F_CreateTime" data-align="center">创建时间</th>
-							<th data-field="F_VIPName" data-align="center">客诉专员</th>
 							<th data-field="F_Content" data-align="center" data-formatter="Detail" style="width:500px;">投诉事件描述</th>
+							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
+							<th data-field="F_CusPhone" data-align="center">客户电话</th>
+							<th data-field="ProductTypeName" data-align="center">产品类别</th>
+							<th data-field="F_ProductName" data-align="center">产品名称</th>
+							<th data-field="F_BatchNumber" data-align="center">生产批号</th>
+							<th data-field="SourceName" data-align="center">来源</th>
 							<th data-field="F_WorkOrderId" data-formatter="Search" data-align="center">操作</th>
 						</tr>
 					</thead>
@@ -153,16 +158,18 @@
 					<thead>
 						<tr>
 							<th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单编号</th>
+							<th data-field="F_CreateTime" data-align="center">创建时间</th>
 							<th data-field="F_State" data-formatter="GetStateName" data-align="center">工单状态</th>
-							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
 							<th data-field="F_Area" data-align="center">区域</th>
 							<th data-field="F_Province" data-align="center">省</th>
 							<th data-field="F_City" data-align="center">市</th>
-							<th data-field="F_CusPhone" data-align="center">客户电话</th>
-							<th data-field="F_CreateUser" data-align="center">受理人</th>
-							<th data-field="F_CreateTime" data-align="center">创建时间</th>
-							<th data-field="F_VIPName" data-align="center">客诉专员</th>
 							<th data-field="F_Content" data-align="center" data-formatter="Detail" style="width:500px;">投诉事件描述</th>
+							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
+							<th data-field="F_CusPhone" data-align="center">客户电话</th>
+							<th data-field="ProductTypeName" data-align="center">产品类别</th>
+							<th data-field="F_ProductName" data-align="center">产品名称</th>
+							<th data-field="F_BatchNumber" data-align="center">生产批号</th>
+							<th data-field="SourceName" data-align="center">来源</th>
 							<th data-field="F_WorkOrderId" data-formatter="Search" data-align="center">操作</th>
 						</tr>
 					</thead>
@@ -259,9 +266,12 @@
 									<td>
 										<span id="F_VipPhone"></span>
 									</td>
-									
-									<th>样品寄回：</th>
-									<td>
+									<th class="snRmove">区县：</th>
+									<td class="snRmove">
+										<span id="county"></span>
+									</td>
+									<th class="snRmove">样品寄回：</th>
+									<td class="snRmove">
 										<span id="F_IsBack"></span>
 									</td>
 								</tr>
@@ -300,6 +310,12 @@
 									<td colspan="5" id="F_DealDes">
 									</td>
 								</tr>
+								<tr>
+									<th>备注：</th>
+									<td colspan="5" id="remark">
+										
+									</td>
+								</tr>
 							</tbody>
 
 						</table>
@@ -327,7 +343,28 @@
 					range: '~',
 					theme: '#00a1cb',
 				});
+				$.ajax({
+					type: "get",
+					url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
+					dataType: 'json',
+					async: false,
+					data: {
+						token: $.cookie("token")
+					},
+					success: function(data) {
+						if(data.state.toLowerCase() == 'success') {
+							if(data.data.groname == '思念组') {
+								$(".snRmove").remove();
+								$(".dkRmove").show();
+							} else {
+								$(".snRmove").show();
+								$(".dkRmove").remove();
+							}
+						}
+					}
+				});
 			})
+			
 			function initTable() {
 				//先销毁表格
 				$('#workorderlist').bootstrapTable('destroy');
@@ -420,7 +457,6 @@
 				var url = huayi.config.callcenter_url + "WorkOrder/GetList?isdc=1&token=" + $.cookie("token");
 
 				if(stype == '1') {
-					
 					url += "&source=" + $("#orderSource").val();//工单来源
 					url += "&type=" + $("#orderType").val();//工单类型
 					url += "&key=" + $('#keyWord').val();//关键词

CallCenterWeb.UI/WorkOrder/Xga.html

@@ -148,6 +148,9 @@
         button[disabled] {
             background-color: #999;
         }
+        .complainDiv2{
+			display: none;
+		}
     </style>
 </head>
 
@@ -179,9 +182,7 @@
                                 <input type="text" class="form-control" id="tel" />
                             </div>
                         </td>
-
                     </tr>
-
                     <tr>
                         <th>工单来源:</th>
                         <td>
@@ -195,16 +196,20 @@
                                 <select name="" class="form-control orderType" disabled></select>
                             </div>
                         </td>
-
+                        <th class="complainDiv2">咨询类型:</th>
+                        <td class="complainDiv2">
+                            <div class="form-group">
+                                <select name="" class="form-control complaintType2"></select>
+                            </div>
+                        </td>
                         <th class="complainDiv">投诉类型:</th>
                         <td class="complainDiv">
                             <div class="form-group">
-                                <select name="" class="form-control complaintType"></select>
+                                <select name="" class="form-control complaintType1"></select>
                             </div>
                         </td>
                     </tr>
                     <tr>
-
                         <th>产品名称:</th>
                         <td>
                             <div class="form-group">
@@ -223,7 +228,6 @@
                                 <input type="text" class="form-control" id="batchNumber" />
                             </div>
                         </td>
-
                         <th>购买地址:</th>
                         <td>
                             <div class="form-group">
@@ -232,8 +236,8 @@
                         </td>
                     </tr>
                     <tr>
-                        <th>生产日期:</th>
-                        <td style="position: relative;">
+                        <th class="snRmove">生产日期:</th>
+                        <td style="position: relative;" class="snRmove">
                             <div class="time-box form-group">
                                 <i class="tub fa fa-calendar"></i>
                                 <input class="form-control search_time " id="productDate" type="text" placeholder="请选择时间">
@@ -253,8 +257,8 @@
                                 <input class="form-control search_time userDate" type="text" placeholder="请选择时间">
                             </div>
                         </td>
-                        <th>样品寄回:</th>
-                        <td style="position: relative;">
+                        <th class="snRmove">样品寄回:</th>
+                        <td style="position: relative;" class="snRmove">
                             <label><input type="radio" name="sendBack" id="sendBack" value="0" checked="checked" />否</label>
                             <label><input type="radio" name="sendBack" id="sendBack" value="1" />是</label>
                         </td>
@@ -279,10 +283,21 @@
                                 </div>
                             </div>
                         </td>
-                        <th><span id="vipid">客诉专员:</span></th>
+                        <th class="snRmove">区县:</th>
+                        <td style="position: relative;" class="snRmove">
+                            <div class="form-group">
+                                <input type="text" class="form-control" id="county" />
+                            </div>
+                        </td>
+                        
+                    </tr>
+                    <tr>
+                    	<th><span id="vipid">客诉专员:</span></th>
                         <td>
                             <div class="form-group">
-                                <select name="" class="form-control" id="vipName"></select>
+                            	<select name="" class="form-control dkRmove" id="vipName"></select>
+                                <input type="text" class="form-control snRmove" id="vipNameDK"/>
+                                
                             </div>
                         </td>
                         <th><span id="vipphone">专员电话:</span></th>
@@ -299,6 +314,12 @@
                         </td>
                     </tr>
                     <tr>
+                        <th>备注:</th>
+                        <td colspan="7">
+                            <textarea name="" rows="5" cols="" placeholder="" id="remark"></textarea>
+                        </td>
+                    </tr>
+                    <tr>
                         <td colspan="8" style="text-align: center;">
                             <button class="btns customerSubmit">保&nbsp;存</button>
                         </td>

CallCenterWeb.UI/callScreen/call.js

@@ -4,6 +4,26 @@ var Number = helper.request.queryString("Number");
 var CallID = helper.request.queryString("CallID");
 
 $(document).ready(function () {
+	$.ajax({
+		type: "get",
+		url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
+		dataType: 'json',
+		async: false,
+		data: {
+			token: $.cookie("token")
+		},
+		success: function(data) {
+			if(data.state.toLowerCase() == 'success') {
+				if(data.data.groname == '思念组') {
+					$(".snRmove").remove();
+					$(".dkRmove").show();
+				} else {
+					$(".snRmove").show();
+					$(".dkRmove").remove();
+				}
+			}
+		}
+	});
     var groupcode = $('#groupcode', top.document).val();
     if (groupcode == 'SCZ') {
         $("#usedate").text("饮用日期:");
@@ -249,11 +269,21 @@ $(document).ready(function () {
 
     $(".orderType").change(function () {
         if ($(".orderType option:selected").text() != "投诉") {
+            $(".complainDiv2").show();
+            typeSmall =$(".complaintType2").val();
             $(".complainDiv").hide();
         } else {
+            $(".complainDiv2").hide();
             $(".complainDiv").show();
+            typeSmall =$(".complaintType1").val();
         }
     });
+    $(".complaintType2").change(function () {
+		typeSmall=$(".complaintType2").val();
+    });
+    $(".complaintType1").change(function () {
+		typeSmall=$(".complaintType1").val();
+    });
     //获取专员手机号
     $("#vipName").change(function () {
         $("#vipTel").val($("#vipName option:selected").attr("index"));
@@ -330,6 +360,8 @@ $(document).ready(function () {
     getOrderType();
     //投诉类型
     complaintType();
+    //咨询类型
+	consultType();
     //产品类别
     getProductType();
     //区域
@@ -339,6 +371,7 @@ $(document).ready(function () {
 
     //保存
     $('.customerSubmit').click(function () {
+    	
         saveCustomer();
     });
 
@@ -507,7 +540,10 @@ function formatterDealType(val, row) {
 	}
 	return str;
 }
-
+function View(val, row) {
+	return '<div class="imgs" ><a class="xg" index="' + row.CreateUser + '" onclick= TZ("' + row.F_WorkOrderId + '") >' + val + '</a></div>';
+	$("#F_UserCode").val(row.CreateUser);
+}
 function Detail(val) {
     if (val) {
         var str = '<div style="color:#e43926;" '
@@ -548,7 +584,18 @@ function ck(val) {
 	$(".down").attr("href", path);
 	$('<audio style="width: 100%;"class=" " src="' + path + '" loop="loop" controls="controls" ></audio>').appendTo(".Ly_box");
 }
-
+//修改
+function TZ(val) {
+	var id = val;
+	layer.open({
+		type: 2,
+		title: '修改工单',
+		maxmin: true, //开启最大化最小化按钮
+		area: ['80%', '90%'],
+		content: '../WorkOrder/Xga.html?id=' + id
+		//              content: 'addZhiShiKuManger.html?addId=' + id + '&addPid='+ pid +'&addName='+ name +''
+	});
+}
 function GetDealState(val) {
 	if(val == '1') {
 		return '已处理';
@@ -603,7 +650,7 @@ function getOrderType() {
     });
 }
 
-//工单类型
+//投诉类型
 function complaintType() {
     $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
         "token": $.cookie("token"),
@@ -612,10 +659,24 @@ function complaintType() {
         result = $.parseJSON(result);
         var Count = result.data;
         $(Count).each(function(i, n) {
-            $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($(".complaintType"));
+            $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($(".complaintType1"));
         })
+        typeSmall=$(".complaintType1").val();
     });
 }
+//咨询类型
+function consultType() {
+	$.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
+		"token": $.cookie("token"),
+		flag: "ZXLX"
+	}, function(result) {
+		result = $.parseJSON(result);
+		var Count = result.data;
+		$(Count).each(function(i, n) {
+			$('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($(".complaintType2"));
+		})
+	});
+}
 //产品类别
 function getProductType() {
     $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
@@ -850,20 +911,24 @@ function saveCustomer() {
             userdate: $('.userDate').val(), //使用日期  userDate  
             source: $('#DicValueList').val(), //工单来源
             type: $('.orderType').val(), //工单类型id
-            smalltype: $(".complaintType").val(), //投诉类型
+            smalltype: typeSmall, //投诉类型
             area: $('#areaInps').val(), //区域
             province: $('.inps2').val(), //省
             city: $('.inps3').val(), //市
-            content: $('#content').val(), //事件描述     
-            vipid: $('#vipName').val(), //专员id     
+            county:$('#county').val(), //区县
+            content: $('#content').val(), //事件描述
+            remark:$('#remark').val(),
+            vipid: $('#vipName').val(), //专员id   
+            vipname:$('#vipNameDK').val(),
             vipphone: $('#vipTel').val(), //专员号码     
             isback: $('input[name="sendBack"]:checked').val(),
             callid: CallID
         },
         success: function (data) {
             if (data.state.toLowerCase() == 'success') {
+            	debugger
                 layer.msg("保存成功！");
-                Clean();
+                //Clean();
                 //window.location.reload()
                 $('.customerSubmit').attr("disabled", false);
                 $('.customerSubmit').text('保存');

CallCenterWeb.UI/callScreen/callScreen.html

@@ -465,6 +465,9 @@
             .customerService th {
                 width: 100px;
             }
+            .complainDiv2{
+            	display: none;
+            }
 		</style>
 		<script>
 			function clearInter() {
@@ -646,12 +649,18 @@
                                                     </div>
                                                 </td>
 
-                                                <th class="complainDiv">投诉类型:</th>
-                                                <td class="complainDiv">
-                                                    <div class="form-group">
-                                                        <select name="" class="form-control complaintType"></select>
-                                                    </div>
-                                                </td>
+                                                <th class="complainDiv2">咨询类型:</th>
+					                            <td class="complainDiv2">
+					                                <div class="form-group">
+					                                    <select name="" class="form-control complaintType2"></select>
+					                                </div>
+					                            </td>
+					                            <th class="complainDiv">投诉类型:</th>
+					                            <td class="complainDiv">
+					                                <div class="form-group">
+					                                    <select name="" class="form-control complaintType1"></select>
+					                                </div>
+					                            </td>
                                             </tr>
                                             <tr>
 
@@ -682,8 +691,8 @@
                                                 </td>
                                             </tr>
                                             <tr>
-                                                <th>生产日期:</th>
-                                                <td style="position: relative;">
+                                                <th class="snRmove">生产日期:</th>
+                                                <td style="position: relative;" class="snRmove">
                                                     <div class="time-box form-group">
                                                         <i class="tub fa fa-calendar"></i>
                                                         <input class="form-control search_time " id="productDate" type="text" placeholder="请选择时间">
@@ -703,8 +712,8 @@
                                                         <input class="form-control search_time userDate" id="userDate" type="text" placeholder="请选择时间">
                                                     </div>
                                                 </td>
-                                                <th>样品寄回:</th>
-                                                <td style="position: relative;">
+                                                <th class="snRmove">样品寄回:</th>
+                                                <td style="position: relative;" class="snRmove">
                                                     <label style="vertical-align: middle;font-weight: normal; margin-right:20px;"><input style="vertical-align: middle" type="radio" name="sendBack" id="sendBack" value="0" checked="checked" />否</label>
                                                     <label style="vertical-align: middle;font-weight: normal;"><input style="vertical-align: middle" type="radio" name="sendBack" id="sendBack" value="1" />是</label>
                                                 </td>
@@ -723,10 +732,17 @@
                                                         </div>
                                                     </div>
                                                 </td>
+                                                <th class="snRmove">区县:</th>
+					                            <td style="position: relative;" class="snRmove">
+					                                <div class="form-group">
+					                                    <input type="text" class="form-control" id="county" />
+					                                </div>
+					                            </td>
                                                 <th><span id="vipid">客诉专员:</span></th>
                                                 <td>
                                                     <div class="form-group">
-                                                        <select name="" class="form-control" id="vipName"></select>
+                                                        <select name="" class="form-control dkRmove" id="vipName"></select>
+                                    					<input type="text" class="form-control snRmove" id="vipNameDK"/>
                                                     </div>
                                                 </td>
                                                 <th><span id="vipphone">专员电话:</span></th>
@@ -743,6 +759,12 @@
                                                 </td>
                                             </tr>
                                             <tr>
+                                                <th>备注:</th>
+                                                <td colspan="7">
+                                                    <textarea name="" rows="5" cols="" placeholder="" id="remark" style="margin-top:10px;"></textarea>
+                                                </td>
+                                            </tr>
+                                            <tr>
                                                 <td colspan="8" style="text-align: center;">
                                                     <button class="btns customerSubmit">保&nbsp;存</button>
                                                 </td>
@@ -786,7 +808,7 @@
                             <div class="ld-sercon-con clearfix">
                                 <div class="Ps-chaxun">
                                     <span>
-                                        查询: <input type="text" id="con_startTime" class="laydate-icon" />
+                                        	查询: <input type="text" id="con_startTime" class="laydate-icon" />
                                         &nbsp;——&nbsp;
                                         <input type="text" id="con_endTime" class="laydate-icon" />
                                     </span>
@@ -797,7 +819,7 @@
                                     <table id="orderlist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
                                         <thead>
                                             <tr>
-                                                <th data-field="F_WorkOrderId" data-align="center">工单编号</th>
+                                                <th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单编号</th>
                                                 <th data-field="F_State" data-formatter="GetStateName" data-align="center">工单状态</th>
                                                 <th data-field="SourceName" data-align="center">工单来源</th>
                                                 <th data-field="TypeName" data-align="center">工单类型</th>

CallCenterWeb.UI/js/WorkOrder/AddWorkOrder.js

@@ -1,5 +1,25 @@
-
+var typeSmall;
 $(document).ready(function () {
+	$.ajax({
+		type: "get",
+		url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
+		dataType: 'json',
+		async: false,
+		data: {
+			token: $.cookie("token")
+		},
+		success: function(data) {
+			if(data.state.toLowerCase() == 'success') {
+				if(data.data.groname == '思念组') {
+					$(".snRmove").remove();
+					$(".dkRmove").show();
+				} else {
+					$(".snRmove").show();
+					$(".dkRmove").remove();
+				}
+			}
+		}
+	});
     var groupcode = $('#groupcode', top.document).val();
     if (groupcode == 'SCZ') {
         $("#usedate").text("饮用日期:");
@@ -32,6 +52,8 @@ $(document).ready(function () {
 	getOrderType();
 	//投诉类型
 	complaintType();
+	//咨询类型
+	consultType();
 	//产品类别
 	getProductType();
 	
@@ -39,7 +61,7 @@ $(document).ready(function () {
     getAreaType();
 	//客诉专员
 	ComplaintVip();
-
+	
 	////编辑器配置 客服部
 	//KindEditor.ready(function(K) {
 	//	window.changeEditor = K.create('#feedBackCon'); //修改弹出框编辑器
@@ -50,6 +72,7 @@ $(document).ready(function () {
 	//})
 	//保存
 	$('.customerSubmit').click(function() {
+	    //alert(typeSmall);
 		saveCustomer();
 	})
 	if(id) {
@@ -77,12 +100,23 @@ $(document).ready(function () {
     })
 
     $(".orderType").change(function () {
+    	
         if ($(".orderType option:selected").text() != "投诉") {
+            $(".complainDiv2").show();
+            typeSmall =$(".complaintType2").val();
             $(".complainDiv").hide();
         } else {
+            $(".complainDiv2").hide();
             $(".complainDiv").show();
+            typeSmall =$(".complaintType1").val();
         }
     });
+    $(".complaintType2").change(function () {
+		typeSmall=$(".complaintType2").val();
+    });
+    $(".complaintType1").change(function () {
+		typeSmall=$(".complaintType1").val();
+    });
     //获取专员手机号
     $("#vipName").change(function () {
         $("#vipTel").val($("#vipName option:selected").attr("index"));
@@ -107,7 +141,7 @@ function getOrderType() {
 	});
 }
 
-//工单类型
+//投诉类型
 function complaintType() {
 	$.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
 		"token": $.cookie("token"),
@@ -116,7 +150,21 @@ function complaintType() {
 		result = $.parseJSON(result);
 		var Count = result.data;
 		$(Count).each(function(i, n) {
-			$('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($(".complaintType"));
+			$('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($(".complaintType1"));
+		})
+		typeSmall=$(".complaintType1").val();
+	});
+}
+//咨询类型
+function consultType() {
+	$.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
+		"token": $.cookie("token"),
+		flag: "ZXLX"
+	}, function(result) {
+		result = $.parseJSON(result);
+		var Count = result.data;
+		$(Count).each(function(i, n) {
+			$('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($(".complaintType2"));
 		})
 	});
 }
@@ -282,20 +330,24 @@ function saveCustomer() {
 			userdate: $('.userDate').val(), //使用日期  userDate  
 			source: $('#DicValueList').val(), //工单来源
             type: $('.orderType').val(), //工单类型id
-			smalltype:$(".complaintType").val(), //投诉类型
+			smalltype:typeSmall, //投诉类型
 			area: $('#areaInps').val(), //区域
 			province: $('.inps2').val(), //省
 			city: $('.inps3').val(), //市
+			county:$('#county').val(), //区县
 			content:$('#content').val(), //事件描述     
-            vipid: $('#vipName').val(), //专员id     
+            vipid: $('#vipName').val(), //专员id
+            vipname:$('#vipNameDK').val(),
             vipphone: $('#vipTel').val(), //专员号码
             isback: $('input[name="sendBack"]:checked').val(),
+            remark:$('#remark').val(),
 			callid: $("#CallID").val()
 		},
 		success: function(data) {
 			if(data.state.toLowerCase() == 'success') {
 				
 				layer.msg("保存成功！");
+				debugger
 				window.location.reload()
 				$('.customerSubmit').attr("disabled", false);
 				$('.customerSubmit').text('保存');
@@ -319,7 +371,7 @@ function clear() {
     $('#productType').val(''); //备注三    
     $('#batchNumber').val('');
     $('.userDate').val('');
-    $('.complaintType').val('');
+    $('.smalltype').val('');
     $('.inps2').val('');
     $('.inps3').val('');
     $('#content').val('');

CallCenterWeb.UI/js/WorkOrder/WorkOrder.js

@@ -337,11 +337,13 @@ function xq() {
 				$("#productType").text(data.ProductTypeName); //产品类别
 				$("#batchNumber").text(data.F_BatchNumber); //生产批号
 				$("#userDate").text(data.F_UserDate); //使用日期
+				$('#county').text(data.F_County); //区县 
 				$("#F_complaint").text(data.SmallTypeName); //投诉类型
 				$("#areaName").text(data.F_Area+"-"+data.F_Province+"-"+data.F_City); //区域
 				$("#VipName").text(data.F_VIPName); //专员姓名
 				$("#F_VipPhone").text(data.F_VIPPhone); //专员电话
-				$("#conTent").text(data.F_Content); //专员电话
+				$("#conTent").text(data.F_Content); //事件描述
+				$("#remark").text(data.F_Remark); //备注
 				if (data.F_DealCost=="0") {
 					$("#F_DealCost").text(""); //处理费用
 				}else{
@@ -625,12 +627,14 @@ function TK(val) {
 }
 function Remove(val, row) {
 	return '<div class="imgs RemoveC" ><a  onclick= TK("' + row.F_WorkOrderId 
-	+ '") >复制模板</a>&nbsp&nbsp<a  onclick= remove("' + val 
+	+ '") >复制模板</a>&nbsp&nbsp<a  onclick= TZ("' + row.F_WorkOrderId
+	+ '") >修改</a>&nbsp&nbsp<a  onclick= remove("' + val 
 	+ '") >删除</a></div>';
 }
 function Search(val, row) {
 	return '<div class="imgs RemoveC" ><a  onclick= TK("' + row.F_WorkOrderId 
-	+ '") >复制模板</a></div>';
+	+ '") >复制模板</a>&nbsp&nbsp<a  onclick= TZ("' + row.F_WorkOrderId
+	+ '") >修改</a></div>';
 }
 
 function remove(str, row) {

CallCenterWeb.UI/js/WorkOrder/template.js

@@ -49,24 +49,27 @@ function XQ() {
 		success: function(result) {
 			if(result.data.data.length > 0) {
 				var data = result.data.data[0];
-				
-				$(".customerService").html(data.F_Area+","
-				+data.F_Province+","
-				+data.F_City+","
-				+data.F_CusName+","
-				+data.F_CusPhone+","
-				+data.F_BuyAddress+","
-				+data.F_ProductName+","
-				+data.F_Content+","
+				$(".customerService").html(data.F_Area+"," //区域
+				+data.F_Province+"," //省
+				+data.F_City+","  //市
+				+data.F_CusName+"," //客户
+				+data.F_CusPhone+"," //电话
+				+data.F_BuyAddress+"," //购买地址
+				+data.ProductTypeName+"," //产品类别
+				+data.F_ProductName+"," //产品名称
+				+data.F_Content+","   //投诉事件描述
 				);
-				$(".market").html(data.F_Area+","
-				+data.F_Province+","
-				+data.F_City+","
-				+data.F_CusName+","
-				+data.F_CusPhone+","
-				+data.F_BuyAddress+","
-				+data.F_ProductName+","
-				+data.F_Content+","
+//				                   
+				$(".market").html(data.F_Area+","  //区域
+				+data.F_Province+","  //省
+				+data.F_City+","   //市
+				+data.F_County+","  //县区
+				+data.F_CusName+","  //客户
+				+data.F_CusPhone+","  //电话
+				+data.F_BuyAddress+"," //购买地点
+				+data.ProductTypeName+"," //产品类别
+				+data.F_ProductName+"," //产品名称
+				+data.F_Content+"," //投诉事件描述
 				);
 				
 			}

CallCenterWeb.UI/js/WorkOrder/xgWork.js

@@ -1,6 +1,26 @@
-
+var typeSmall;
 var id = helper.request.queryString("id");
 $(document).ready(function () {
+	$.ajax({
+		type: "get",
+		url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
+		dataType: 'json',
+		async: false,
+		data: {
+			token: $.cookie("token")
+		},
+		success: function(data) {
+			if(data.state.toLowerCase() == 'success') {
+				if(data.data.groname == '思念组') {
+					$(".snRmove").remove();
+					$(".dkRmove").show();
+				} else {
+					$(".snRmove").show();
+					$(".dkRmove").remove();
+				}
+			}
+		}
+	});
     var groupcode = $('#groupcode', top.document).val();
     if (groupcode == 'SCZ') {
         $("#usedate").text("饮用日期:");
@@ -31,6 +51,8 @@ $(document).ready(function () {
     getOrderType();
     //投诉类型
     complaintType();
+    //咨询类型
+	consultType();
     //产品类别
     getProductType();
 
@@ -40,6 +62,8 @@ $(document).ready(function () {
     ComplaintVip();
     //保存
     $('.customerSubmit').click(function() {
+    	
+	    
         saveCustomer();
     });
 
@@ -65,7 +89,9 @@ $(document).ready(function () {
                 $('.buyDate').val(data.F_BuyDate); //购买日期
                 $('.orderType').val(data.F_Type + ''); //工单类型ID
                 $('.orderType').trigger("change");
-                $('.complaintType').val(data.F_SmallType + '');
+                $('.complaintType').val(data.F_SmallType);
+                $('.complaintType1').val(data.F_SmallType);
+                $('.complaintType2').val(data.F_SmallType);
                 $('#productname').val(data.F_ProductName); //产品名称 
                 $('#buyAddress').val(data.F_BuyAddress); //购买地址   data.
                 $('#productType').val(data.F_ProductType + ''); //产品类别ID   
@@ -76,15 +102,32 @@ $(document).ready(function () {
                 $('#typeclass').val(data.F_Province + "/" + data.F_City); //区域  
                 $('.inps2').val(data.F_Province); //省   
                 $('.inps3').val(data.F_City); //市 
-                $('#content').val(data.F_Content); //事件描述     
-                $('#vipName').val(data.F_VIPId+''); //专员姓名    
+                $('#county').val(data.F_County); //区县 
+                $('#content').val(data.F_Content); //事件描述
+                $('#remark').val(data.F_Remark); //备注     
+                $('#vipName').val(data.F_VIPId); //专员姓名    
+                $('#vipNameDK').val(data.F_VIPName);
                 $('#vipTel').val(data.F_VIPPhone); //专员号码       
-
                 $("input[name='sendBack'][value='" + data.F_IsBack+"']").attr("checked", true); 
+                if ($(".orderType option:selected").text() != "投诉") {
+		            $(".complainDiv2").show();
+		            $(".complainDiv").hide();
+		            typeSmall =$(".complaintType2").val();
+		        } else {
+		            $(".complainDiv2").hide();
+		            $(".complainDiv").show();
+		            typeSmall =$(".complaintType1").val();
+		        }
+                
             }
         }
     });
-
+	$(".complaintType2").change(function () {
+		typeSmall=$(".complaintType2").val();
+    });
+    $(".complaintType1").change(function () {
+		typeSmall=$(".complaintType1").val();
+    });
     $('.areaDown').click(function() {
         if ($('.treeList1').css('display') == 'block') {
             $('.treeList1').css('display', 'none')
@@ -99,13 +142,7 @@ $(document).ready(function () {
         $(this).css('display', 'none')
     })
 
-    $(".orderType").change(function() {
-        if ($(".orderType option:selected").text() != "投诉") {
-            $(".complainDiv").hide();
-        } else {
-            $(".complainDiv").show();
-        }
-    });
+
     //获取专员手机号
     $("#vipName").change(function() {
         $("#vipTel").val($("#vipName option:selected").attr("index"));
@@ -132,18 +169,32 @@ function getOrderType() {
     });
 }
 
-//工单类型
+//投诉类型
 function complaintType() {
-    $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
-        "token": $.cookie("token"),
-        flag: "TSLX"
-    }, function(result) {
-        result = $.parseJSON(result);
-        var Count = result.data;
-        $(Count).each(function(i, n) {
-            $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($(".complaintType"));
-        })
-    });
+	$.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
+		"token": $.cookie("token"),
+		flag: "TSLX"
+	}, function(result) {
+		result = $.parseJSON(result);
+		var Count = result.data;
+		$(Count).each(function(i, n) {
+			$('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($(".complaintType1"));
+		})
+		
+	});
+}
+//咨询类型
+function consultType() {
+	$.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
+		"token": $.cookie("token"),
+		flag: "ZXLX"
+	}, function(result) {
+		result = $.parseJSON(result);
+		var Count = result.data;
+		$(Count).each(function(i, n) {
+			$('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($(".complaintType2"));
+		})
+	});
 }
 //产品类别
 function getProductType() {
@@ -308,18 +359,22 @@ function saveCustomer() {
             userdate: $('.userDate').val(), //使用日期  userDate  
             source: $('#DicValueList').val(), //工单来源
             type: $('.orderType').val(), //工单类型id
-            smalltype: $(".complaintType").val(), //投诉类型
+            smalltype: typeSmall, //投诉类型
             area: $('#areaInps').val(), //区域
             province: $('.inps2').val(), //省
             city: $('.inps3').val(), //市
-            content: $('#content').val(), //事件描述     
-            vipid: $('#vipName').val(), //专员id     
+            county:$('#county').val(), //区县
+            content: $('#content').val(), //事件描述
+            remark: $('#remark').val(), //备注
+            vipid: $('#vipName').val(), //专员id  
+            vipname:$('#vipNameDK').val(),
             vipphone: $('#vipTel').val(), //专员号码     
             isback: $('input[name="sendBack"]:checked').val(),
             callid: $("#CallID").val()
         },
         success: function(data) {
             if (data.state.toLowerCase() == 'success') {
+            	debugger
                 $('.customerSubmit').attr("disabled", false);
 	            $('.customerSubmit').text('保存');
             	var index = parent.layer.getFrameIndex(window.name); //先得到当前iframe层的索引
@@ -327,8 +382,7 @@ function saveCustomer() {
 				parent.layer.msg("保存成功！");
 				parent.$('#workorderlist').bootstrapTable('refresh');
 				parent.$('#workorderlist_').bootstrapTable('refresh');
-				
-
+				parent.$('#orderlist').bootstrapTable('refresh');
             }
         }
     });