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@@ -14,10 +14,12 @@ $(document).ready(function () {
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if(data.data.groname == '思念组') {
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$(".snRmove").remove();
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$(".dkRmove").show();
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+
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} else {
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$(".snRmove").show();
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$(".complainDiv2").hide();
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$(".dkRmove").remove();
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+ $(".ns-2").remove();
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}
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}
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}
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@@ -108,7 +110,12 @@ $(document).ready(function () {
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$('#remark').val(data.F_Remark); //备注
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$('#vipName').val(data.F_VIPId); //专员姓名
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$('#vipNameDK').val(data.F_VIPName);
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- $('#vipTel').val(data.F_VIPPhone); //专员号码
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+ $('#vipTel').val(data.F_VIPPhone); //专员号码
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+ if (data.F_State=="1") {
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+ $(".deal").show();
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+ } else{
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+ $(".deal").remove();
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+ }
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$("input[name='sendBack'][value='" + data.F_IsBack+"']").attr("checked", true);
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if ($(".orderType option:selected").text() != "投诉") {
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$(".complainDiv2").show();
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@@ -119,6 +126,18 @@ $(document).ready(function () {
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$(".complainDiv").show();
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typeSmall =$(".complaintType1").val();
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}
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+ if (data.F_DealCost=="0") {
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+ $("#dealCost").val(""); //处理费用
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+ }else{
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+ $("#dealCost").val(data.F_DealCost); //处理费用
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+ }
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+ //$("input[type=radio][value='']").prop("checked",true);
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+ $("input[type=radio][name=response][value="+data.F_DealTimely+"]").attr("checked",'checked')//响应状态
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+ $("input[type=radio][name=ltype][value="+data.F_DealState+"]").attr("checked",'checked')//响应状态
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+ $("#disposeST").text(data.DealStateName); //处理状态
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+
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+ $("#dealCont").text(data.F_DealResult); //处理结果
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+ $("#cont").text(data.F_DealDes); //客诉进展详述
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}
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}
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@@ -155,7 +174,42 @@ $(document).ready(function () {
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})
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-
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+//处理状态
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+dealState();
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+function dealState() {
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+ $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
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+ "token": $.cookie("token"),
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+ flag: "CLZT"
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+ }, function(result) {
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+ result = $.parseJSON(result);
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+ var Count = result.data;
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+ $(Count).each(function(i, n) {
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+ $('<label style="font-weight: normal; margin-right: 15px;">'+
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+ '<input type="radio" value="' + n.F_DictionaryValueId
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+ + '" name="ltype"/>' + n.F_Name
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+ + '</label>').appendTo($(".disposeST"));
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+ })
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+ $('.disposeST input:radio:first').attr('checked', 'checked');
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+ });
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+}
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+//响应状态
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+responseState();
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+function responseState() {
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+ $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
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+ "token": $.cookie("token"),
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+ flag: "XYZT"
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+ }, function(result) {
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+ result = $.parseJSON(result);
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+ var Count = result.data;
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+ $(Count).each(function(i, n) {
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+ $('<label style="font-weight: normal; margin-right: 15px;">'+
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+ '<input type="radio" value="' + n.F_DictionaryValueId
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+ + '" name="response"/>' + n.F_Name
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+ + '</label>').appendTo($(".responseST"));
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+ })
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+ $('.responseST input:radio:first').attr('checked', 'checked');
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+ });
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+}
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//工单类型
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function getOrderType() {
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$.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
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@@ -308,7 +362,15 @@ function ComplaintVip() {
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//保存
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function saveCustomer() {
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-
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+ var val = $("input[name='ltype']:checked").val();
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+ var valRes = $("input[name='response']:checked").val();
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+ var dealCost;
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+ if (isNaN($("#dealCost").val())) {
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+ dealCost="";
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+
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+ }else{
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+ dealCost=$("#dealCost").val();
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+ }
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if (!$('#name').val()) {
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layer.confirm('请输入姓名!', {
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icon: 2,
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@@ -371,11 +433,15 @@ function saveCustomer() {
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vipname:$('#vipNameDK').val(),
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vipphone: $('#vipTel').val(), //专员号码
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isback: $('input[name="sendBack"]:checked').val(),
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+ dealcost: dealCost*1, //处理费用
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+ dealresult:$("#dealCont").val(),//处理结果
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+ dealdes: $("#cont").val(), //客诉进展详述
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+ dealstate:val, //处理状态
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+ dealtimely:valRes, //及时响应
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callid: $("#CallID").val()
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},
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success: function(data) {
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if (data.state.toLowerCase() == 'success') {
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- debugger
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$('.customerSubmit').attr("disabled", false);
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$('.customerSubmit').text('保存');
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var index = parent.layer.getFrameIndex(window.name); //先得到当前iframe层的索引
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