lihai
/
Synear_UI


			
				
					
						
						
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							<!DOCTYPE html>
<html>

	<head>
		<meta charset="UTF-8">
		<title>待处理工单</title>
		<meta name="viewport" content="width=device-width, initial-scale=1.0">
		<script src="../Script/Common/huayi.load.js"></script>
		<script src="../Script/Common/huayi.config.js"></script>
		<link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
		<link href="../css/WorkOrder/Search.css" rel="stylesheet">
		<link href="../js/bootstrap-select/css/bootstrap-select.css" rel="stylesheet" />
		<link rel="stylesheet" href="../js/comboSelect/combo.select.css" />
		<link href="../css/init.css" rel="stylesheet" />
		<style>
			.time-box {
				display: inline-block;
				position: relative;
			}
			i.tub {
				position: absolute;
				right: 8px;
				top: 8px;
				font-size: 18px;
				color: #1ab394;
			}
			.search_time {
				width: 228px!important;
			}
			.bootstrap-select>.dropdown-toggle.bs-placeholder {
				background-color: #ffffff!important;
				border-color: #e5e6e7!important;
			}
			.filter-option {
				color: #676b6d;
			}
			.bootstrap-select>.dropdown-toggle.btn-default {
				background-color: #ffffff!important;
				border-color: #e5e6e7!important;
				color: #555;
			}
			#typeclass {
				background: #fff;
			}
			.treeList {
				top: 34px!important;
				border: 1px solid #e5e6e7!important;
				border-top: 0;
				height: auto!important;
			}
			#TreeDemo li {
				float: initial;
			}
			#ce,
			#ces {
				display: none;
			}
			.E73 {
				background: #87eebf;
				color: #000;
				width: 100px;
			}
			.E72 {
				width: 100px;
			}
			._table1>thead>tr>th {
				text-align: right;
				padding: 4px !important;
				width: 25%;
			}
			._table1>thead>tr>td {
				padding: 4px !important;
				width: 25%;
			}
			.imgs a{
				padding-right: 5px;
			}
		</style>
	</head>
	<body class="gray-bg">
		<div class="daoHang clearfix">
			<div class="dhLeft">
				<sapn>
					<i class="syIcon"></i>位置：
					<a href="javaScript:;" id="ReIndex">首页</a>&gt;
					<a href="javaScript:;">工单管理</a>&gt;
					<a href="" class="nowPosition">待处理工单</a>
				</sapn>
			</div>
			<div class="dhRight">
				<a href="#" title="刷新"><i class="fa fa-refresh"></i></a>
			</div>
		</div>

		<div class="wrapper wrapper-content animated fadeInRight">
			<div class="toolBox">
				<div class="th-bar clearfix">
					<div class="pull-left">
						<div class="form-inline">
							<!--<div class="time-box form-group">
								<i class="tub fa fa-caret-down down" style="color: #676b6d;"></i>
								<input class="form-control" type="text" id="typeclass" placeholder="请选择工单类型" readonly="readonly">
								<input type="hidden" id="typeclassId" />
								<div class="addTree treeList">
									<p class="plasechoce">请选择</p>
									<ul id="TreeDemo" class="ztree"></ul>
								</div>
							</div>-->
							<div class="form-group">
								<select class="form-control selectpicker" id="orderSource" data-live-search="true">
									<option value="">请选择工单来源</option>
								</select>
							</div>
							<div class="time-box form-group">
								<i class="tub fa fa-calendar"></i>
								<input class="form-control search_time" type="text" id="greetingTimes" placeholder="请选择时间">
							</div>
							<div class="form-group">
								<select class="form-control selectpicker" id="userid" data-live-search="true">
									<option value="">请选择坐席工号</option>
								</select>
							</div>
							<div class="time-box form-group">
								<input class="form-control" type="text" id="keyWord" placeholder="请输入关键字">
							</div>
							<div class="time-box form-group">
								<input class="form-control" type="text" id="orderNum" placeholder="请输入工单号">
							</div>
						</div>

						<!--<span style="display:none">登录时间：<input type="text" class="laydate-icon loginTime" id="startTime"/></span>-->
					</div>

					<div class="pull-right">
						<button class="btns ss">搜索</button>
						<!--<button class="btns gjss">高级搜索</button>-->
						<!--<a class="btns" onclick="dcexcel(this)">导出</a>-->
					</div>
				</div>
			</div>

			<div style="width: 100%;padding: 10px;" id="ce" class="customerService">
				<table id="workorderlist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
					<thead>
						<tr>
							<th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单编号</th>
							<th data-field="F_State" data-formatter="GetStateName" data-align="center">工单状态</th>
							<th data-field="SourceName" data-align="center">工单来源</th>
							<th data-field="TypeName" data-align="center">工单类型</th>
							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
							<th data-field="F_CusPhone" data-align="center">客户电话</th>
							<th data-field="F_DealUser" data-align="center">受理人</th>
							<th data-field="F_CreateTime" data-align="center">创建时间</th>
							<th data-field="F_Content" data-align="center" data-formatter="Detail" style="width:500px;">反馈内容及处理结果</th>
							<th data-field="F_WorkOrderId" data-formatter="Appoint" data-align="center">操作</th>
						</tr>
					</thead>
				</table>

			</div>
			<div style="width: 100%;padding: 10px;" id="ces">
				<table id="workorderlist_" class="market" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
					<thead>
						<tr>
							<th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单编号</th>
							<th data-field="F_State" data-formatter="GetStateName" data-align="center">工单状态</th>
							<th data-field="SourceName" data-align="center">工单来源</th>
							<th data-field="TypeName" data-align="center">工单类型</th>
							<th data-field="F_CusName" data-align="center" data-class="E73">姓名</th>
							<th data-field="F_CusPhone" data-align="center">客户电话</th>
							<th data-field="F_DealUser" data-align="center">受理人</th>
							<th data-field="F_CreateTime" data-align="center">创建时间</th>
							<th data-field="F_Content" data-align="center" data-formatter="Detail" style="width:500px;">反馈内容及处理结果</th>
							<th data-field="F_WorkOrderId" data-formatter="Appoint" data-align="center">操作</th>
						</tr>
					</thead>
				</table>
			</div>
			<!--查看详情-->
			<div class="ckxq  Hidens">
				<ul class="clearfix ckxq_ul">
					<li class="Active">工单详情</li>
					<!--<li>处理记录</li>-->
					<!--<li>催办记录</li>
                    <li>评论记录</li>-->
					<span class="Closed">×</span>
				</ul>
				<div class="gdxq">
					<div class="">
						<table id="gdxq_table" border="0" class="table table-bordered  table-hover " style="width: 100%;">
							<tbody class="tbodys">
								<tr>
									<th>工单编号：</th>
									<td>
										<span id="xq_gdbh"></span>
									</td>
									<th>工单类型：</th>
									<td>
										<span id="xq_gdlx"></span>
									</td>
									<th>创建时间：</th>
									<td>
										<span id="xq_cjsj"></span>
									</td>
								</tr>
								<tr>
									<th>工单状态：</th>
									<td>
										<span id="xq_gdzt"></span>
									</td>
									<th>客户姓名：</th>
									<td>
										<span id="xq_khxm"></span>
									</td>
									<th>客户电话：</th>
									<td>
										<span id="xq_khdh"></span>
									</td>
								</tr>
								<tr>
									<th>购买日期：</th>
									<td>
										<span id="buyDate"></span>
									</td>
									<th>产品名称：</th>
									<td>
										<span id="productName"></span>
									</td>
									<th>购买地址：</th>
									<td>
										<span id="buyAddress"></span>
									</td>
								</tr>
								<tr>
									<th>产品类别：</th>
									<td>
										<span id="productType"></span>
									</td>
									<th>生产批号：</th>
									<td>
										<span id="batchNumber"></span>
									</td>
									<th>使用日期：</th>
									<td>
										<span id="userDate"></span>
									</td>
								</tr>
								<tr>
									<th>区域：</th>
									<td>
										<span id="areaName"></span>
									</td>
									<th>客诉专员：</th>
									<td>
										<span id="VipName"></span>
									</td>
									<th>专员电话：</th>
									<td>
										<span id="F_VipPhone"></span>
									</td>
								</tr>
								<tr>
									<th>事件描述：</th>
									<td colspan="5" id="conTent">
										
									</td>
								</tr>
								

							</tbody>

						</table>
					</div>
				</div>
				<div class="gdxq" style="display:none;">
					<table id="cllist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
						<thead>
							<tr>
								<th data-field="WorkOrderID" data-formatter="ComXQ">处理详情</th>
								<th data-field="CreateTime">创建时间</th>
							</tr>
						</thead>
					</table>
				</div>
				<!--<div class="gdxq" style="display:none;">
                    <table id="cblist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
                        <thead>
                            <tr>
                                <th data-field="CreateUserName">催办人</th>
                                <th data-field="ToDeptName">被催办部门</th>
                                <th data-field="ToUserName">被催办人</th>
                                <th data-field="Detail">催办详情</th>
                                <th data-field="CreateTime">创建时间</th>
                            </tr>
                        </thead>
                    </table>
                </div>

                <div class="gdxq" style="display:none;">
                    <table id="pllist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
                        <thead>
                            <tr>
                                <th data-field="CreateUserName">评论人</th>
                                <th data-field="Detail">评论详情</th>
                                <th data-field="CreateTime">创建时间</th>
                            </tr>
                        </thead>
                    </table>
                </div>-->
			</div>
		</div>

		<div class="t-shade">
			<!--处理工单-->
			<div class="shade_k clgd ">
				<div class="shade_title">
					<span>处理工单<srong class="cknum"></srong></span>
					<span class="setwin"><a>x</a></span>
				</div>
				<div class="shade_content">
					<div class="dgxx_table size-13">
						<table class="_table1 table table-bordered" border="0" cellspacing="0" cellpadding="0" style="width: 100%;">
							<thead>
								<tr>
									<th>工单编号：</th>
									<td>
										<span id="cl_gdbh"></span>
									</td>
									<th>工单类型：</th>
									<td>
										<span id="cl_gdlx"></span>
									</td>
								</tr>
								<tr>
									<th>客户姓名：</th>
									<td>
										<span id="cl_khxm"></span>
									</td>

									<th>客户电话：</th>
									<td>
										<span id="cl_khdh"></span>
									</td>
								</tr>
							</thead>
							<tr class="ns-2">
								<th>处理费用：</th>
								<td colspan="3">
									<div>&nbsp;
										<label style="font-weight: normal;">
                                            <input type="number" style="width: 60px; padding-left: 5px;" id="dealCost" /> 
                                            &nbsp;&nbsp;元
                                        </label>
									</div>
								</td>
							</tr>
							<tr>
								<th>处理方式：</th>
								<td colspan="3">
									<div>
										<label style="font-weight: normal;">
                                            <input type="radio" value="1" name="ltype" checked="checked" /> 结束
                                        </label> &nbsp;&nbsp;&nbsp;&nbsp;
									</div>
								</td>
							</tr>
							<tr class="ns-2">
								<th>响应状态：</th>
								<td colspan="3">
									<div>
										<label style="font-weight: normal;">
                                            <input type="radio" value="1" name="response" checked="checked" /> 及时
                                        </label> &nbsp;&nbsp;&nbsp;&nbsp;
                                        <label style="font-weight: normal;">
                                            <input type="radio" value="2" name="response" checked="checked" /> 响应
                                        </label> &nbsp;&nbsp;&nbsp;&nbsp;
                                        <label style="font-weight: normal;">
                                            <input type="radio" value="3" name="response" checked="checked" /> 未响应
                                        </label> &nbsp;&nbsp;&nbsp;&nbsp;
									</div>
								</td>
							</tr>
							<tr>
								<th>客诉进展详述：</th>
								<td colspan="5">
									<div>
										<textarea id="cont" name="" rows="3" style="width:100%;"></textarea>
									</div>
								</td>
							</tr>
						</table>
					</div>
					<div class="clearfix wh_btn">
						<input type="button" value="确定" class="btn-info" id="clgd" />
					</div>
				</div>
			</div>
		</div>
		<script src="../js/zTree/jquery.ztree.core.js"></script>
		<script src="../js/laydate/laydate.js"></script>
		<script src="../js/bootstrap-select/js/bootstrap-select.js"></script>
		<script src="../js/comboSelect/jquery.combo.select.js"></script>
		<script src="../js/kindeditor/kindeditor.js"></script>
		<script src="../js/kindeditor/lang/zh_CN.js"></script>
		<script src="../js/WorkOrder/WorkOrder.js"></script>
		<script>
			var selid;
			var zpid;
			var stype = 1;
			
			$(document).ready(function() {
				laydate.render({
					elem: '#greetingTimes',
					range: '~',
					theme: '#1ab394',
					calendar: 'true'
					//type: 'datetime',
					//max : 31,
					//min: 0,
				});
//				alert(ns)
				//处理工单
				hideDiv();
				function hideDiv(){
					if(ns==2){
						$(".ns-2").hide();
					}
				}
				
				$("#clgd").click(function() {
					var val = $("input[name='ltype']:checked").val();
					
					var valRes = $("input[name='response']:checked").val();
					var dealCost=$("#dealCost").val();
					if(!val) {
						layer.confirm('请选择处理方式！', {
							btn: ['确定']
						});
						return;
					}
					if(val == '0') {
						if(!$("#clbm").val()) {
							layer.confirm('请选择接收部门！', {
								btn: ['确定']
							});
							return;
						}
					}
					$.post(huayi.config.callcenter_url + 'WorkOrder/DealWorkOrder', {
						workid: zpid,
						dealcost: dealCost*1,	//处理费用
						dealresult:	val,//处理结果
						dealdes: $("#cont").val(),	//客诉进展详述		 				
//						dealstate:	//处理状态
						dealtimely:valRes,		//及时响应
						"token": $.cookie("token")
					}, function(result) {
						result = $.parseJSON(result);
						if(result.state.toLowerCase() == "success") {
							debugger
							layer.msg("处理工单成功");
							$(".t-shade").removeClass("cx");
							$(".clgd").removeClass("cx");
							if(ns == 1) {
								$('#workorderlist').bootstrapTable('refresh');
							} else {
								$('#workorderlist_').bootstrapTable('refresh');
							}
						}
					})
				})

			})

			function initTable() {
				//先销毁表格
				$('#workorderlist').bootstrapTable('destroy');
				//初始化表格,动态从服务器加载数据
				$("#workorderlist").bootstrapTable({
					method: "get", //使用get请求到服务器获取数据
					url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
					contentType: 'application/x-www-form-urlencoded',
					striped: true, //表格显示条纹
					pagination: true, //启动分页
					pageSize: 10, //每页显示的记录数
					pageNumber: 1, //当前第几页
					pageList: [5, 10,20, 50, 100], //记录数可选列表
					search: false, //是否启用查询
					showColumns: false, //显示下拉框勾选要显示的列
					showRefresh: false, //显示刷新按钮
					sidePagination: "server", //表示服务端请求
					//设置为undefined可以获取pageNumber，pageSize，searchText，sortName，sortOrder
					//设置为limit可以获取limit, offset, search, sort, order
					queryParamsType: "undefined",
					queryParams: function queryParams(params) { //设置查询参数
						var param = {
							page: params.pageNumber,
							pagesize: params.pageSize,
							state: 0,
							token: $.cookie("token"),
							source: $('#orderSource').val(), //工单来源
							key:$('#keyWord').val(), //内容关键字
							workid:$('#orderNum').val(), //内容关键字
							starttime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[0], //开始时间
							endtime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[1], //结束时间
							userid: $('#userid').val() //坐席
						};
						return param;
					},
					onLoadSuccess: function() { //加载成功时执行
						//layer.msg("加载成功");
					},
					onLoadError: function() { //加载失败时执行
						//layer.msg("加载数据失败", { time: 1500, icon: 2 });
					}
				});
			}

			function initTables() {
				//先销毁表格
				$('#workorderlist_').bootstrapTable('destroy');
				//初始化表格,动态从服务器加载数据
				$("#workorderlist_").bootstrapTable({
					method: "get", //使用get请求到服务器获取数据
					url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
					contentType: 'application/x-www-form-urlencoded',
					striped: true, //表格显示条纹
					pagination: true, //启动分页
					pageSize: 10, //每页显示的记录数
					pageNumber: 1, //当前第几页
					pageList: [5, 10,20, 50, 100], //记录数可选列表
					search: false, //是否启用查询
					showColumns: false, //显示下拉框勾选要显示的列
					showRefresh: false, //显示刷新按钮
					sidePagination: "server", //表示服务端请求
					//设置为undefined可以获取pageNumber，pageSize，searchText，sortName，sortOrder
					//设置为limit可以获取limit, offset, search, sort, order
					queryParamsType: "undefined",
					queryParams: function queryParams(params) { //设置查询参数
						var param = {
							page: params.pageNumber,
							pagesize: params.pageSize,
							state: 0,
							token: $.cookie("token"),
							source: $('#orderSource').val(), //工单来源
							key:$('#keyWord').val(), //内容关键字
							workid:$('#orderNum').val(), //内容关键字
							starttime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[0], //开始时间
							endtime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[1], //结束时间
							userid: $('#userid').val() //坐席

						};
						return param;
					},
					onLoadSuccess: function() { //加载成功时执行
						//layer.msg("加载成功");
					},
					onLoadError: function() { //加载失败时执行
						//layer.msg("加载数据失败", { time: 1500, icon: 2 });
					}
				});
			}
			//导出
			function dcexcel(obj) {
				var url = huayi.config.callcenter_url + "WorkOrder/ExportList?ltype=471&token=" + $.cookie("token");
				//tel来电号码 ; ltype工单状态; type工单来源;  typeclass工单类型;starttime; endtime;lddep;来电单位;fkdep反馈; userid坐席工号
				if(stype == '1') {
					url += "&typeclass=" + $("#typeclassId").val();//工单类型
					url += "&type=" + $("#orderSource").val();//工单来源
					url += "&starttime=" + ($("#greetingTimes").val() && $("#greetingTimes").val().split(' ~ ')[0]);//开始时间
					url += "&endtime=" + ($("#greetingTimes").val() && $("#greetingTimes").val().split(' ~ ')[1]);//结束时间
					url += "&lddep=" + $("#comeCall_dep_input").val();//来电单位
					url += "&userid=" + $("#userid").val();//坐席
					url += "&fkdep=" + $("#comeCall_deps_input").val();//反馈单位
				} else if(stype == '2') {
					url += "&name=" + $("#ss_khxm").val() + "&tel=" + $("#ss_khdh").val() + "&key=" + $("#ss_gdnr").val();
					url += "&type=" + $("#ss_gdlx").val() + "&orderid=" + $("#ss_gdbh").val();
				}
				obj.href = url;
			}

			function De() {
				return '<div class="warning" onclick="CL()">调转</div>'
			}

			function CL() {
				top.$("iframe:visible")[0].src = "WorkOrder/AddWorkOrder.html?id=" + id + "phone=" + phone;

			}

			var ns;
			$.ajax({
				type: "get",
				url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
				dataType: 'json',
				async: true,
				data: {
					token: $.cookie("token")
				},
				success: function(data) {
					if(data.state.toLowerCase() == 'success') {
						if(data.data.groname == '客服组') {
							$('#ce').show();
							ns = 1;
							$('.BZ').removeClass("Hidens");
						} else {
							$('#ces').show();
							ns = 2;
							initTables();
							$('.BZ').addClass("Hidens");
						}
					}
				}
			});
		</script>
	</body>

</html>