Synear_UI/CallCenterWe.../js/WorkOrder/WorkOrder.js

var ns;
$.ajax({
	type: "get",
	url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
	dataType: 'json',
	async: false,
	data: {
		token: $.cookie("token")
	},
	success: function(data) {
		if(data.state.toLowerCase() == 'success') {
			if(data.data.groname == '思念组') {
				//console.log(data.data.groname)
				$('.customerService').show();
				$('.market').remove();
				ns = 1;
			} else {
				$('.market').show();
				$('.customerService').remove();
				ns = 2;
			}
		}
	}
});
$(document).ready(function() {
	initTable();
	initTables();
	$(".ss").click(function() {
		stype = 1;
		initTable();
		initTables();
	})
	$('.plasechoce').click(function() {
		$(this).parent().siblings('input').val('');
	})
	/*高级查询*/
	$(".gjss").click(function() {
		$(".t-shade").addClass("cx");
		$(".gjsu").addClass("cx");
	});
	$("#gjss").click(function() {
		stype = 2;
		initTable();
		initTables();
		$(".t-shade").removeClass("cx");
		$(".gjsu").removeClass("cx");
	})
	$(".setwin").click(function() {
		$(".t-shade").removeClass("cx");
		$(".gjsu").removeClass("cx");
		$(".cbgd").removeClass("cx");
	})
	//详情
	$(".ckxq ul li").click(function() {
		$(this).addClass("Active").siblings().removeClass("Active");
		var i = $(this).index();
		$(".gdxq").hide();
		$(".gdxq").eq(i).show();
//		if(i > 0) {
//			cljl(i);
//		}
	});
	$(".Closed").click(function() {
		$(".ckxq").addClass("Hidens");
	});
	/*tree下拉框效果*/
	$(".inpBox .tree").click(function() {
		if($(this).parent().find(".addTree").is(":hidden")) {
			$(this).parent().find(".addTree").show();
		} else {
			$(this).parent().find(".addTree").hide();
		}
	});
	/*普通下拉框效果*/
	$(".inpBox .select").click(function() {
		if($(this).parent().find(".xl_common").is(":hidden")) {
			$(this).parent().find(".xl_common").show();
		} else {
			$(this).parent().find(".xl_common").hide();
		}
	});
	$(".xl").click(function() {
		if($(this).parent().find(".addTree").is(":hidden")) {
			$(this).parent().find(".addTree").show();
		} else {
			$(this).parent().find(".addTree").hide();
		}
		if($(this).parent().find(".xl_common").is(":hidden")) {
			$(this).parent().find(".xl_common").show();
		} else {
			$(this).parent().find(".xl_common").hide();
		}
	});
	$(".inpBox").mouseleave(function() {
		$(this).children(".addTree").hide();
		$(this).children(".xl_common").hide();
	})
	$(".xl_box").on("click", "li", function() {
		var obj = $(this).parent().parent().parent();
		obj.find("input").eq(0).val($(this).text());
		obj.find("input").eq(1).val($(this).attr("itemid"));
		obj.find(".xl_common").hide();
	})
	$("input[name='ltype']").click(function() {
		var val = $("input[name='ltype']:checked").val();
		if(val == '0') {
			$(".js").show();
		} else if(val == '1') {
			$(".js").hide();
		}
	})
	if($("#zrbmtree")) {
		getBM($("#zrbmtree"));
	}

	laydate.render({
		elem: '#greetingTimes',
		range: '~',
		//							type: 'datetime',
		//max : 31,
		//										min: 0,
		theme: '#1ab394',
	});
	//坐席
	getSeating()
	//工单类型
	getOrderType();
	//工单来源
	getOrderSource();
	//	产品类别
	getprdoctSource();
	//工单类型
	getOrderTypeSel()
	//	//反馈单位 、来电单位
	$('#comeCall_dep').comboSelect();
	$('#comeCall_deps').comboSelect();

	function getOrderType() {
		$.get(huayi.config.callcenter_url + 'WorkType/GetTreeList', {
			"token": $.cookie("token"),
		}, function(result) {
			result = $.parseJSON(result);
			$.fn.zTree.init($("#TreeDemo"), setting3, result.data); //实例化树形图
		});
	}
	var setting3 = {
		data: {
			key: {
				name: "text"
			},
			simpleData: {
				enable: true,
				idKey: "id",
				rootPId: 0
			}
		},
		callback: {
			onClick: changeTreeClick
		}
	}

	function changeTreeClick(event, treeId, treeNode) {
		if(treeNode.level == 2){
			var chanId = treeNode.id;
			var changeName = treeNode.text;
			$('#typeclass').val(changeName);
			$('#typeclassId').val(chanId);
			var pidnode = treeNode.getParentNode();
		}
		
	};

	$('.down').click(function() {
		if($('.treeList').css('display') == 'block') {
			$('.treeList').css('display', 'none')
		} else {
			$('.treeList').css('display', 'block')
		}
	})

	$('#typeclass').click(function() {
		$('.treeList').css('display', 'block')
	})
	$('.treeList').mouseleave(function() {
		$(this).css('display', 'none')
	})

	function getSeating() {
		$.ajax({
			type: "get",
			url: huayi.config.callcenter_url + "CallInScreen/GetUsers",
			dataType: 'json',
			async: true,
			data: {
				token: $.cookie("token")
			},
			success: function(data) {
				var Count = data.data.user;
				$(Count).each(function(i, n) {
					$("<option value='" + n.F_UserCode + "'>" + n.F_UserName + "</option>").appendTo($("#userid"));
				})
				$('#userid').selectpicker('refresh');
			}
		});
	}

})

//工单来源
function getOrderSource() {
	$.ajax({
		type: "get",
		url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
		dataType: 'json',
		async: true,
		data: {
			token: $.cookie("token"),
			flag: "GDLY"
		},
		success: function(data) {
			var Count = data.data;
			$(Count).each(function(i, n) {
				$("<option value='" + n.F_DictionaryValueId + "'>" + n.F_Name + "</option>").appendTo($("#orderSource"));
			})
			$('#orderSource').selectpicker('refresh');
		}
	});
}
//产品类别
function getprdoctSource() {
	$.ajax({
		type: "get",
		url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
		dataType: 'json',
		async: true,
		data: {
			token: $.cookie("token"),
			flag: "CPLB"
		},
		success: function(data) {
			var Count = data.data;
			$(Count).each(function(i, n) {
				$("<option value='" + n.F_DictionaryValueId + "'>" + n.F_Name + "</option>").appendTo($("#productTypeFilt"));
			})
			$('#orderSource').selectpicker('refresh');
		}
	});
}
//工单类型
function getOrderTypeSel() {
	$.ajax({
		type: "get",
		url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
		dataType: 'json',
		async: true,
		data: {
			token: $.cookie("token"),
			flag: "GDLX"
		},
		success: function(data) {
			var Count = data.data;
			$(Count).each(function(i, n) {
				$("<option value='" + n.F_DictionaryValueId + "'>" + n.F_Name + "</option>").appendTo($("#orderType"));
			})
			$('#orderType').selectpicker('refresh');
		}
	});
}
//编辑器配置
KindEditor.ready(function(K) {
	window.changeEditor = K.create('#cl_gdnr'); //修改弹出框编辑器
});
var F_UserCode = localStorage.getItem('F_UserCode');

function View(val, row) {
	return '<div class="imgs" ><a class="xg" index="' + row.CreateUser + '" onclick= ck("' + val + '") >' + val + '</a></div>';
	$("#F_UserCode").val(row.CreateUser);
}

function forMaterDepart(val, row) {
	var str = "";
	if(val == '' || val == null) {
		str = "未知"
	} else {
		str = val
	}
	return str

}

function OverTime(val, row) {
	var cs = 'Ctime';
	if(row.LimitTime || row.State == 1) {
		if(row.totalhour * 1 > row.LimitTime * 1) {
			cs = 'overTime_';
		}
	}
	return '<div class="' + cs + '" ><a class="xg" ></a></div>';
}

function ck(val) {
	selid = val;
	$('.modify').attr('index', selid)
	$(".ckxq").removeClass("Hidens");
	$(".ckxq ul li").eq(0).trigger("click");
	xq();
}

function Detail(val) {
//	if(val) {
//		//var strD = decodeURIComponent(val);
//		var strD = val;
//		strD = helper.filter.filterHTMLTag(strD);
//		if(strD.length > 10) {
//			strD = strD.substring(0, 10) + '...';
//		}
//		return strD;
//	}

if(val) {
			var str = '<div'
			str = str + '  title="' + val + '" ';
		if(val.length > 10){
		 str =str + '>' + val.substring(0, 10) + '...</div>';
		}
		else{
			str = str + '>' + val + '</div>';
		}
		return str
	}
	


}

function xq() {
	
	$.getJSON(huayi.config.callcenter_url + 'WorkOrder/GetWorkOrder', {
		"workid": selid,
		"token": $.cookie("token")
	}, function(result) {
		if(result.state.toLowerCase() == "success") {
			if(result.data.data.length > 0) {
				var data = result.data.data[0];
				if (data.F_IsBack==0) {
					$("#F_IsBack").text("否"); //是否寄回
				}else{
					$("#F_IsBack").text("是"); //是否寄回
				}
				$("#xq_gdbh").text(data.F_WorkOrderId); //工单编号
				$("#xq_gdlx").text(data.TypeName); //工单类型
				$("#xq_cjsj").text(data.F_CreateTime); //创建时间
				$("#xq_gdzt").html(GetStateName(data.F_State)); //工单状态
				$("#xq_khxm").text(data.F_CusName); //客户姓名
				$("#xq_khdh").text(data.F_CusPhone); //客户电话
				$("#buyDate").text(data.F_BuyDate); //购买日期
				$("#productName").text(data.F_ProductName); //产品名称
				$("#buyAddress").text(data.F_BuyAddress); //购买地址
				$("#productType").text(data.ProductTypeName); //产品类别
				$("#productDate").text(data.F_ProductDate); //生产日期
				$("#batchNumber").text(data.F_BatchNumber); //生产批号
				$("#userDate").text(data.F_UserDate); //使用日期
				$('#county').text(data.F_County); //区县 
				$("#F_complaint").text(data.SmallTypeName); //投诉类型
				$("#areaName").text(data.F_Area+"-"+data.F_Province+"-"+data.F_City); //区域
				$("#VipName").text(data.F_VIPName); //专员姓名
				$("#F_VipPhone").text(data.F_VIPPhone); //专员电话
				$("#conTent").text(data.F_Content); //事件描述
				$("#remark").text(data.F_Remark); //备注
				if (data.F_DealCost=="0") {
					$("#F_DealCost").text(""); //处理费用
				}else{
					$("#F_DealCost").text(data.F_DealCost); //处理费用
				}
				
				$("#DealStateName").text(data.DealStateName); //处理状态
				$("#F_DealTimely").text(data.DealTimelyName); //响应状态
				$("#F_DealResult").text(data.F_DealResult); //处理结果
				$("#F_DealDes").text(data.F_DealDes); //客诉进展详述
				
				$(".gdxq").eq(0).find(".allbc").remove();
				if(result.data.gcdata.length > 0) {
					var html = '<div class="allbc">补充记录' +
						'<table class="table table-hover table-striped"><thead><tr><th><div class="th-inner">补充人</div></th>' +
						'<th><div class="th-inner">补充详情</div></th><th><div class="th-inner">创建时间</div></th></tr></thead><tbody>';
					$(result.data.gcdata).each(function(i, n) {
						html += '<tr><td>' + n.F_CreateUser + '</td><td>' + n.F_Message + '</td><td>' + n.F_CreateTime + '</td></tr>';
					})
					html += '</tbody></table></div>';
					$(".gdxq").eq(0).append($(html));
				}
				$(".gdxq").eq(1).find(".allbc").remove();
				if(result.data.gjdata.length > 0) {
					var html = '<div class="allbc">' +
						'<table class="table table-hover table-striped"><thead><tr>'+
						'<th><div class="th-inner">跟进人</div></th>' +
						'<th><div class="th-inner">跟进业务</div></th>'+
						'<th><div class="th-inner">跟进内容</div></th><th>'+
						'<div class="th-inner">创建时间</div></th></tr></thead><tbody>';
					$(result.data.gjdata).each(function(i, n) {
						html += '<tr><td>' + n.F_CreateUser 
						+ '</td><td>' + n.F_Title + '</td><td>' 
						+ n.F_Content + '</td><td>' 
						+ n.F_CreateTime + '</td></tr>';
					})
					html += '</tbody></table></div>';
					$(".gdxq").eq(1).append($(html));
				}else{
					var html = '<div class="allbc" style="text-align: center;">暂无跟进记录</div>'
					$(".gdxq").eq(1).append($(html));
				}
			}
		}
	})
}


function GetTypeName(val) {
	var str = '';
	switch(val + '') {
		case '1':
			str = "咨询";
			break;
		case '2':
			str = "报修服务";
			break;
		case '3':
			str = "投诉建议";
			break;
	}
	return str;
}

function GetStateName(val) {
	
	if(val == 0) {
		return '<div class="warning">待处理</div> '
	} else {
		return '<div class="defauli">已处理</div>'
	}
	return str;
}

function ComXQ(val, row) {
	var str = '';
	if(row.IsLast) {
		str = str + row.CreateUser + " 完结工单。" + "<br>";
	}
	if(row.DealTime) {
		str = str + row.CreateUser + " 处理工单：" + "<br>";
		str = str + row.Detail + "<br>";
	}
	if(row.SureUserName) {
		str = str + row.SureUserName + " 接单。" + "<br>";
	}
	if(row.ToDeptName) {
		str = str + row.CreateUserName + " 指派工单给 " + row.ToDeptName + " ";
		if(row.ToUserName) {
			str = str + row.ToUserName;
		}
		str = str + "<br>";
	}
	if(row.IsStart) {
		str = str + row.CreateUserName + " 重新开启工单。" + "<br>";
	}
	return str;
}
//获取部门
var setting = {
	data: {
		key: {
			name: "F_DeptName"
		},
		simpleData: {
			enable: true,
			idKey: "F_DeptId",
			pIdKey: "F_ParentId",
			rootPId: 0
		}
	},
	callback: {
		onClick: zTreeOnClick
	}
};

function getBM(obj) {
	$.getJSON(huayi.config.callcenter_url + 'Department/GetAllList', {
		"token": $.cookie("token")
	}, function(result) {
		if(result.state.toLowerCase() == "success") {
			$.fn.zTree.init(obj, setting, result.data);
		}
	})
}

function zTreeOnClick(event, treeId, treeNode) {
	if(event) {
		event.stopPropagation();
	}
	var obj = $("#" + event.data.treeId).parent();
	obj.parent().find("input").eq(0).val(treeNode.F_DeptName);
	obj.parent().find("input").eq(1).val(treeNode.F_DeptId);
	obj.hide();
	getRY($(".clid"), $("#clbm").val());
};
//获取人员
function getRY(obj, deptid) {
	obj.empty();
	obj.append('<li itemid="">--请选择--</li>');
	obj.parent().parent().find("input").eq(0).val("--请选择--");
	obj.parent().parent().find("input").eq(1).val("");
	$.getJSON(huayi.config.callcenter_url + 'UserAccount/GetDeptUserList', {
		"deptid": deptid,
		"token": $.cookie("token")
	}, function(result) {
		if(result.state.toLowerCase() == "success") {
			$(result.data).each(function(i, n) {
				obj.append('<li itemid="' + n.F_UserCode + '">' + n.F_UserName + '</li>');
			})

			obj.find("li").click(function(event) {
				if(event) {
					event.stopPropagation();
				}
				$(this).parent().parent().parent().find("input").eq(0).val($(this).text());
				$(this).parent().parent().parent().find("input").eq(1).val($(this).attr("itemid"));
				$(this).parent().parent().hide();
			});
		}
	})
}

function Appoint(val, row) {
	return czhtml(val, row, "处理");
}

function Dispose(val, row) {
	return czhtml(val, row, "处理");
}

function czhtml(val, row, str) {
	return '<div class="imgs" ><a  onclick= TK("' + row.F_WorkOrderId 
	+ '") >复制模板</a><a  onclick= TZ("' + row.F_WorkOrderId
	+ '") >修改</a><a  onclick= GJ("' + row.F_WorkOrderId
	+ '") >跟进</a><a class="xg" onclick="getOrderDetail(\'' + val 
	+ '\',\'' + row.TypeClassName 
	+ '\')">' + str + '</a></div>';
}

function oper(val, obj) {
	zpid = val;
	var zp = JSON.parse($(obj).attr("itemstr"));
	$("#cl_gdbh").text(zp.WorkOrderID);
	$("#cl_gdlx").text(zp.TypeClassName);
	$("#cl_khxm").text(zp.Customer);
	$("#cl_khdh").text(zp.F_CusPhone);
	changeEditor.html(zp.Detail_2)
	$("#clbmname").val("");
	$("#clbm").val("");
	$("#clidname").val("");
	$("#clid").val("");
	$(".clid").empty();
	$("#cont").val("");
	$(".t-shade").addClass("cx");
	$(".clgd").addClass("cx");
}

//获取详情
function getOrderDetail(workid, typeName) {
	zpid = workid;
	$.ajax({
		type: "get",
		url: huayi.config.callcenter_url + "WorkOrder/GetWorkOrder",
		dataType: 'json',
		async: true,
		cache: false,
		data: {
			workid: workid,
			token: $.cookie("token")
		},
		success: function(result) {
			if(result.data.data.length > 0) {
				var data = result.data.data[0];
				if(data) {
					$("#cl_gdbh").text(data.F_WorkOrderId);
					$("#cl_gdlx").text(data.TypeName);
					$("#cl_khxm").text(data.F_CusName);
					$("#cl_khdh").text(data.F_CusPhone);
					$("#clbmname").val("");
					$("#clbm").val("");
					$("#clidname").val("");
					$("#clid").val("");
					$(".clid").empty();
					$("#cont").val("");
					$(".t-shade").addClass("cx");
					$(".clgd").addClass("cx");
				}
			}
		}
	});
}

//点解
$('.modify').click(function() {
	var id = $(this).attr('index');
	layer.open({
		type: 2,
		title: '修改工单',
		maxmin: true, //开启最大化最小化按钮
		area: ['80%', '90%'],
		content: '../WorkOrder/Xga.html?id=' + id
		//              content: 'addZhiShiKuManger.html?addId=' + id + '&addPid='+ pid +'&addName='+ name +''
	});
})
//修改工单
function TZ(val) {
	var id = val;
	layer.open({
		type: 2,
		title: '修改工单',
		maxmin: true, //开启最大化最小化按钮
		area: ['80%', '90%'],
		content: '../WorkOrder/Xga.html?id=' + id
		//              content: 'addZhiShiKuManger.html?addId=' + id + '&addPid='+ pid +'&addName='+ name +''
	});
}
//跟进工单
function GJ(val) {
	var id = val;
	layer.open({
		type: 2,
		title: '修改工单',
		maxmin: true, //开启最大化最小化按钮
		area: ['80%', '90%'],
		content: '../WorkOrder/followOrder.html?id=' + id
		//              content: 'addZhiShiKuManger.html?addId=' + id + '&addPid='+ pid +'&addName='+ name +''
	});
}
//复制模板
function TK(val) {
	var id = val;
	layer.open({
		type: 2,
		title: '文字模板',
		maxmin: true, //开启最大化最小化按钮
		area: ['20%', '20%'],
		content: '../WorkOrder/template.html?id=' + id
		//              content: 'addZhiShiKuManger.html?addId=' + id + '&addPid='+ pid +'&addName='+ name +''
	});
}
function Remove(val, row) {
	return '<div class="imgs RemoveC" ><a  onclick= TK("' + row.F_WorkOrderId 
	+ '") >复制模板</a>&nbsp&nbsp<a  onclick= TZ("' + row.F_WorkOrderId
	+ '") >修改</a>&nbsp&nbsp<a  onclick= remove("' + val 
	+ '") >删除</a></div>';
}
function Search(val, row) {
	return '<div class="imgs RemoveC" ><a  onclick= TK("' + row.F_WorkOrderId 
	+ '") >复制模板</a>&nbsp&nbsp<a  onclick= TZ("' + row.F_WorkOrderId
	+ '") >修改</a></div>';
}

function remove(str, row) {
	var type = $('#orderSource').val(); //工单来源
	var typeclass = $('#typeclassId').val(); //工单类型
	var starttime = $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[0]; //开始时间
	var endtime = $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[1]; //结束时间
	var lddep = $('#comeCall_dep_input').val(); //来电单位
	var fkdep = $('#comeCall_deps_input').val(); //来电单位
	var userid = $('#userid').val(); //坐席
	layer.confirm('确定删除当前记录？', {
		btn: ['是', '否'] //按钮
	}, function(index) {
		/*执行删除*/
		$.ajax({
			type: "get",
			url: huayi.config.callcenter_url + "WorkOrder/DelWorkOrder",
			dataType: 'json',
			async: true,
			data: {
				ids: str,
				token: $.cookie("token")
			},
			success: function(data) {
				layer.msg("删除成功！");
				//				initTable(type, typeclass, starttime, endtime, lddep, fkdep, userid);
				$('#workorderlist').bootstrapTable('refresh');
				$('#workorderlist_').bootstrapTable('refresh');
				//				initTables(type, typeclass, starttime, endtime, lddep, fkdep, userid);
				layer.close(index);
			}
		});
	});
}

//受理人判断
function GetState(val, row) {
	if(val == 0) {
		return '<div class="defauli">' + IsNull(row.CreateUserNameRel) + '</div>'
	} else {
		return '<div class="defauli">' + IsNull(row.LastDealUserNameRel) + '</div>'
	}
}
//判断是否为null
   function IsNull(str){
   	if(str){
   		str =str;
   	}else{
   		str=" - ";
   	}
   	return str
   	
   }