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+<?xml version="1.0" encoding="utf-8"?>
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+<ivr>
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+ <flow Name="XinXiangMD" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
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+ <cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
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+ <cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2"
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+ SqlStr="INSERT INTO T_Call_CallRecords(CallId,CallNumber,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,EndTime,LongTime,IsDeal,OperateType,MYD) VALUES('%[CallID]','%[CallerID]',0,0,0,GETDATE(),GETDATE(),GETDATE(),GETDATE(),0,0,0,0)"
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+ IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
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+ <cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
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+ <DefVar VarType="1" VarName="AgentNo" VarVal="0" />
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+ <DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
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+ <DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
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+ <DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
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+ <DefVar VarType="1" VarName="Key" VarVal="0" />
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+ <DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
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+ <DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
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+ <DefVar VarType="1" VarName="zbdh" VarVal="0" />
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+ </cell>
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+ <cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2"
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+ SqlStr="select COUNT(*) FROM T_Call_Blacklist where F_TelPhone='%[CallerID]'" IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
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+ <cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
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+ <Map Var="BlackListVerify" />
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+ </cell>
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+ <cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="7" FalsePos="12" Note="判断黑名单" />
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+ <cell Name="CELL_SQL" Pos="7" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2"
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+ SqlStr="update T_Call_CallRecords set CallState=1,DealType=1,IsDeal=1 where CallId='%[CallID]'" IsSaved="no" SuccessPos="26" FailPos="26" Note="黑名单通话记录" />
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+
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+ <cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
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+ TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="25" Note="放欢迎词" />
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+ <!--
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+ 1.播放欢迎词-2.判断是否下班 是直接转入坐席，不是继续播报
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+ -->
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+ <cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2"
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+ SqlStr="SELECT count(*) FROM T_Sys_WorkCalendar WHERE getdate() between F_DateId and DATEADD(dd,1,F_DateId) AND F_WorkingFlag=1 AND Convert(varchar(20),getdate(),108)>=Convert(varchar(20),'08:00:00',108) and Convert(varchar(20),getdate(),108)<=Convert(varchar(20),'18:00:00',108)"
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+ IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
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+ <cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
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+ <Map Var="HolidayVerify" />
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+ </cell>
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+ <cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="11" Note="判断节假日" />
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+ <cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="D:\Midware\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
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+ TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="25" FailPos="24" HangupPos="25" Note="放节假日音" />
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+
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+
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+ <cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2"
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+ SqlStr="select top 1 F_ZXZID from T_Sys_SeatGroup where F_ZXZCode='ZXZ'"
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+ IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
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+ <cell Name="CELL_RECORDSET" Pos="604" LPos="13" EPos="13" GPos="13" Note="获取坐席组ID结果">
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+ <Map Var="GroupID" />
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+ </cell>
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+
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+ <!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
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+ <cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
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+ NoAgentPos="14" NoFreePos="14" SuccessPos="18" HangupPos="25" Note="排队节点" />
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+
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+ <cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
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+ TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="25" Note="坐席全忙放音" />
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+ <cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
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+ <Branch Value="1" Pos="16" />
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+ <!-- <Branch Value="2" Pos="29" /> -->
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+ </cell>
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+ <cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="25" TimeoutPos="14" Note="继续排队节点" />
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+ <cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="25" Note="放弃排队节点" />
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+ <cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
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+ TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="25" Note="转接电话提示录音" />
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+ <cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="25" Note="播报工号" />
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+ <cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
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+ <BandData Var="CallID" />
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+ </cell>
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+ <cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
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+ TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="25" Note="留言开始放音" />
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+ <cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
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+ <cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
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+ TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
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+ <cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykjhykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=."
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+ SqlStr="INSERT INTO T_Call_LeaveRecord(F_Phone,F_LeaveTime,F_Status,F_RecFileUrl) VALUES('%[CallerID]',GETDATE(),0,'%[CallID]_%[CallerID]_%[StartTime].wav')" IsSaved="no"
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+ SuccessPos="24" FailPos="24" Note="留言入库" />
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+ <cell Name="CELL_HANGUP" Pos="24" Next="25" Note="挂机节点" />
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+ <cell Name="CELL_END" Pos="25" Note="结束节点" />
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+
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+ <!--黑名单提示音-->
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+ <cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
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+ TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="25" Note="黑名单提示音" />
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+ <!--黑名单提示音-->
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+
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+ <!--转值班电话-->
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+ <cell Name="CELL_BRANCH" Pos="28" Var="keyh" DefaultPos="14" Note="是否转值班电话-比较按键值" >
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+ <Branch Pos="29" Value="1" />
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+ </cell>
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+ <cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
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+ TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="25" Note="转值班电话提示音" />
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+ <cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XiXianDC;Data Source=192.168.1.2" SqlStr="EXEC proc_HR_ZZBDH " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
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+ <cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
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+ <Map Var="zbdh" />
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+ </cell>
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+ <cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="1" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
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+ <!--20170515:::13523455559-->
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+ <!--20170510:::13523455555-->
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+ <!--转值班电话-->
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+ </flow>
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+</ivr>
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