var typeSmall; var id = helper.request.queryString("id"); $(document).ready(function () { $.ajax({ type: "get", url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep", dataType: 'json', async: false, data: { token: $.cookie("token") }, success: function(data) { if(data.state.toLowerCase() == 'success') { if(data.data.groname == '思念组') { $(".snRmove").remove(); $(".dkRmove").show(); } else { $(".snRmove").show(); $(".complainDiv2").hide(); $(".dkRmove").remove(); $(".ns-2").remove(); } } } }); $.ajax({ type: "get", url: huayi.config.callcenter_url + "UserAccount/GetNowUser", dataType: 'json', async: true, data: { token: $.cookie("token") }, success: function(data) { if(data.state.toLowerCase() == 'success') { if(data.data.user.F_SeartGroup == '楼下组') { $('.up_floor').css('display','none') } } } }); var groupcode = $('#groupcode', top.document).val(); if (groupcode == 'SCZ') { $("#usedate").text("饮用日期:"); $("#vipid").text("对接人:"); $("#vipphone").text("对接人电话:"); } laydate.render({ elem: '.userDate', theme: '#1ab394', calendar: 'true' }); laydate.render({ elem: '.buyDate', theme: '#1ab394', calendar: 'true' }); laydate.render({ elem: '#productDate', theme: '#1ab394', calendar: 'true' }); $.ajaxSettings.async = false; //工单来源 // getOrderSource(); //工单类型 getOrderType(); //定责 complaintType(); //派单类型 consultType(); //客户类别 getProductType(); //营业厅名称 getAreaType(); //客诉专员 // ComplaintVip(); //保存 $('.customerSubmit').click(function() { saveCustomer(); }); $.ajaxSettings.async = true; var id = helper.request.queryString("id"); $.ajax({ type: "get", url: huayi.config.callcenter_url + "WorkOrder/GetWorkOrder", dataType: 'json', async: true, cache: false, data: { "workid": id, "token": $.cookie("token") }, success: function(result) { if (result.data.data.length > 0) { var data = result.data.data[0]; $('#name').val(data.F_CusName); //姓名 $('#tel').val(data.F_CusPhone); //号码 $('#typeclass').val(data.F_Definition)//营业厅名称 $('#productType').val(data.F_Customertype)//客户类别 $('.orderType').val(data.F_Typeof)//工单类型 $('#complaintType1').val(data.F_Fixduty)//定责 $('#complaintType2').val(data.F_Pietype)//派单类型 $('#dealing').val(data.F_Dealing)//处理人姓名 $('#dealingtel').val(data.F_Dealingtel)//处理人姓名 $('#DicValueList').val(data.F_Source + ''); //工单来源 $('#content').val(data.F_Content); //事件描述 $('#replycontent').val(data.F_Replycontent); //事件描述 $('#remark').val(data.F_Remark); //备注 $("#disposeST").text(data.DealStateName); //处理状态 $("#dealCont").text(data.F_DealResult); //处理结果 $("#cont").text(data.F_DealDes); //客诉进展详述 } } }); $(".complaintType2").change(function () { typeSmall=$(".complaintType2").val(); }); $(".complaintType1").change(function () { typeSmall=$(".complaintType1").val(); }); $('.areaDown').click(function() { if ($('.treeList1').css('display') == 'block') { $('.treeList1').css('display', 'none') } else { $('.treeList1').css('display', 'block') } }) $('#typeclass').click(function() { $('.treeList1').css('display', 'block') }) $('.treeList1').mouseleave(function() { $(this).css('display', 'none') }) //获取专员手机号 // $("#vipName").change(function() { // $("#vipTel").val($("#vipName option:selected").attr("index")); // //$("#areaInps").val($("#vipName option:selected").attr("areaText")); // $("#typeclass").val($("#vipName option:selected").attr("province") + "/" + $("#vipName option:selected").attr("city")); // $(".inps2").val($("#vipName option:selected").attr("province")); // $(".inps3").val($("#vipName option:selected").attr("city")); // }); }) //处理状态 dealState(); function dealState() { $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', { "token": $.cookie("token"), flag: "CLZT" }, function(result) { result = $.parseJSON(result); var Count = result.data; $(Count).each(function(i, n) { $('').appendTo($(".disposeST")); }) $('.disposeST input:radio:first').attr('checked', 'checked'); }); } //响应状态 //responseState(); //function responseState() { // $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', { // "token": $.cookie("token"), // flag: "XYZT" // }, function(result) { // result = $.parseJSON(result); // var Count = result.data; // $(Count).each(function(i, n) { // $('').appendTo($(".responseST")); // }) // $('.responseST input:radio:first').attr('checked', 'checked'); // }); //} //工单类型 function getOrderType() { $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', { "token": $.cookie("token"), flag: "GDLX" }, function(result) { result = $.parseJSON(result); var Count = result.data; $(Count).each(function(i, n) { $('').appendTo($(".orderType")); }) }); } //定责 function complaintType() { $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', { "token": $.cookie("token"), flag: "DYZE" }, function(result) { result = $.parseJSON(result); var Count = result.data; $(Count).each(function(i, n) { $('').appendTo($(".complaintType1")); }) }); } //派单类型 function consultType() { $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', { "token": $.cookie("token"), flag: "PDLX" }, function(result) { result = $.parseJSON(result); var Count = result.data; $(Count).each(function(i, n) { $('').appendTo($("#complaintType2")); }) }); } //客户类别 function getProductType() { $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', { "token": $.cookie("token"), flag: "KHLX" }, function(result) { result = $.parseJSON(result); var Count = result.data; $(Count).each(function(i, n) { $('').appendTo($("#productType")); }) }); } //区域 function getAreaType() { $.get(huayi.config.callcenter_url + 'Customer/GetList', { "token": $.cookie("token"), type:1, }, function(result) { result = $.parseJSON(result); $.fn.zTree.init($("#TreeDemo1"), setting, result.rows); //实例化树形图 }); } var setting = { data: { key: { name: "F_Definition" }, simpleData: { enable: true, idKey: "F_Id", pIdKey: "F_ParentId", rootPId: 0 } }, callback: { onClick: changeTreeClick } } function changeTreeClick(event, treeId, treeNode) { $('#typeclass').val(treeNode.F_Definition); $('#dealing').val(treeNode.F_Name); $('#dealingtel').val(treeNode.F_Phone); $('.addTree1').hide(); }; //工单来源 function getOrderSource(obj) { $.ajax({ type: "get", url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag", dataType: 'json', async: true, data: { token: $.cookie("token"), flag: "GDLY" }, success: function(data) { var Count = data.data; $(Count).each(function(i, n) { $('').appendTo($("#DicValueList")); }) } }); } //客诉专员 function ComplaintVip() { $.ajax({ type: "get", url: huayi.config.callcenter_url + "Customer/GetAllList", dataType: 'json', async: true, data: { token: $.cookie("token"), type: 2, province: $('.inps2').val(), //省 city: $('.inps3').val() //市 }, success: function(data) { $("#vipName").empty(); var Count = data.data; $('').appendTo($("#vipName")); $(Count).each(function(i, n) { $('').appendTo($("#vipName")); }) } }); } //保存 function saveCustomer() { var val = $("input[name='ltype']:checked").val(); var valRes = $("input[name='response']:checked").val(); var dealCost; if (isNaN($("#dealCost").val())) { dealCost=""; }else{ dealCost=$("#dealCost").val(); } if (!$('#name').val()) { layer.confirm('请输入姓名!', { icon: 2, btn: ['确定'] }); return; } if (!$('#tel').val()) { layer.confirm('请输入电话!', { icon: 2, btn: ['确定'] }); return; } if (!$('.orderType').val()) { layer.confirm('请选择工单类型!', { icon: 2, btn: ['确定'] }); return; } $.ajax({ type: "post", url: huayi.config.callcenter_url + "WorkOrder/EditWorkOrder", dataType: 'json', async: true, beforeSend: function() { //触发ajax请求开始时执行 $('.customerSubmit').attr("disabled", true); $('.customerSubmit').text('保存中...'); }, data: { token: $.cookie("token"), workid: id, cusname: $('#name').val(), //姓名 cusphone: $('#tel').val(), //号码 dealing:$('#dealing').val(),//处理人姓名 dealingtel:$('#dealingtel').val(),//处理人电话 definition: $('#typeclass').val(), //营业厅名称 customertype: $('#productType').val(), //客户类型 fixduty: $('.complaintType1').val(), //定责 pietype: $('#complaintType2').val(), //派单类型 Typeof: $('.orderType').val(), //工单类型id content:$('#content').val(), //事件描述 remark:$('#remark').val(), replycontent:$('#replycontent').val(), callid: $("#CallID").val() }, success: function(data) { if (data.state.toLowerCase() == 'success') { $('.customerSubmit').attr("disabled", false); $('.customerSubmit').text('保存'); var index = parent.layer.getFrameIndex(window.name); //先得到当前iframe层的索引 parent.layer.close(index); //再执行关闭 parent.layer.msg("保存成功!"); parent.$('#workorderlist').bootstrapTable('refresh'); parent.$('#workorderlist_').bootstrapTable('refresh'); parent.$('#orderlist').bootstrapTable('refresh'); } } }); }