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ZZDianXin_UI - 郑州电信 演示

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CallCenterWe...
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WorkOrder
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WorkOrderDis...

WorkOrderDispose.html 26KB
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  1. <!DOCTYPE html>
    2. 

  2. <html>
    3. 

  3. 	<head>
    4. 

  4. 		<meta charset="UTF-8">
    5. 

  5. 		<title>待处理工单</title>
    6. 

  6. 		<meta name="viewport" content="width=device-width, initial-scale=1.0">
    7. 

  7. 		<script src="../Script/Common/huayi.load.js"></script>
    8. 

  8. 		<script src="../Script/Common/huayi.config.js"></script>
    9. 

  9. 		<link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
    10. 

  10. 		<link href="../css/WorkOrder/Search.css" rel="stylesheet">
    11. 

  11. 		<link href="../js/bootstrap-select/css/bootstrap-select.css" rel="stylesheet" />
    12. 

  12. 		<link rel="stylesheet" href="../js/comboSelect/combo.select.css" />
    13. 

  13. 		<link href="../css/init.css" rel="stylesheet" />
    14. 

  14. 		<style>
    15. 

  15. 			.time-box {
    16. 

  16. 				display: inline-block;
    17. 

  17. 				position: relative;
    18. 

  18. 			}
    19. 

  19. 			i.tub {
    20. 

  20. 				position: absolute;
    21. 

  21. 				right: 8px;
    22. 

  22. 				top: 8px;
    23. 

  23. 				font-size: 18px;
    24. 

  24. 				color: #1ab394;
    25. 

  25. 			}
    26. 

  26. 			.search_time {
    27. 

  27. 				width: 228px!important;
    28. 

  28. 			}
    29. 

  29. 			.bootstrap-select>.dropdown-toggle.bs-placeholder {
    30. 

  30. 				background-color: #ffffff!important;
    31. 

  31. 				border-color: #e5e6e7!important;
    32. 

  32. 			}
    33. 

  33. 			.filter-option {
    34. 

  34. 				color: #676b6d;
    35. 

  35. 			}
    36. 

  36. 			.bootstrap-select>.dropdown-toggle.btn-default {
    37. 

  37. 				background-color: #ffffff!important;
    38. 

  38. 				border-color: #e5e6e7!important;
    39. 

  39. 				color: #555;
    40. 

  40. 			}
    41. 

  41. 			#typeclass {
    42. 

  42. 				background: #fff;
    43. 

  43. 			}
    44. 

  44. 			.treeList {
    45. 

  45. 				top: 34px!important;
    46. 

  46. 				border: 1px solid #e5e6e7!important;
    47. 

  47. 				border-top: 0;
    48. 

  48. 				height: auto!important;
    49. 

  49. 			}
    50. 

  50. 			#TreeDemo li {
    51. 

  51. 				float: initial;
    52. 

  52. 			}
    53. 

  53. 			#ce,
    54. 

  54. 			#ces {
    55. 

  55. 				display: none;
    56. 

  56. 			}
    57. 

  57. 			.E73 {
    58. 

  58. 				background: #87eebf;
    59. 

  59. 				color: #000;
    60. 

  60. 				width: 100px;
    61. 

  61. 			}
    62. 

  62. 			.E72 {
    63. 

  63. 				width: 100px;
    64. 

  64. 			}
    65. 

  65. 			._table1>thead>tr>th {
    66. 

  66. 				text-align: right;
    67. 

  67. 				padding: 4px !important;
    68. 

  68. 				width: 25%;
    69. 

  69. 			}
    70. 

  70. 			._table1>thead>tr>td {
    71. 

  71. 				padding: 4px !important;
    72. 

  72. 				width: 25%;
    73. 

  73. 			}
    74. 

  74. 			.imgs a{
    75. 

  75. 				padding-right: 5px;
    76. 

  76. 			}
    77. 

  77. 			.inps2,.inps3{
    78. 

  78. 				display: none;
    79. 

  79. 			}
    80. 

  80. 			.W50 .th-inner {
    81. 

  81. 			    width:50px !important;
    82. 

  82. 			}
    83. 

  83. 			.W60 .th-inner {
    84. 

  84. 			    width:60px !important;
    85. 

  85. 			}
    86. 

  86. 			.W60margin .th-inner {
    87. 

  87. 			    width:60px !important;
    88. 

  88. 			    margin-right: 220px !important;
    89. 

  89. 			}
    90. 

  90. 			.W60margin{
    91. 

  91. 			    width:60px !important;
    92. 

  92. 			    text-align: left !important;
    93. 

  93. 			}
    94. 

  94. 			.W80 .th-inner {
    95. 

  95. 			    width:80px !important;
    96. 

  96. 			}
    97. 

  97. 			.W90 .th-inner {
    98. 

  98. 			    width:90px !important;
    99. 

  99. 			}
    100. 

  100. 			.W100 .th-inner {
    101. 

  101. 			    width:100px !important;
    102. 

  102. 			}
    103. 

  103. 			.W120 .th-inner {
    104. 

  104. 			    width:120px !important;
    105. 

  105. 			}
    106. 

  106. 			.W150 .th-inner {
    107. 

  107. 			    width:150px !important;
    108. 

  108. 			}
    109. 

  109. 			.W160 .th-inner {
    110. 

  110. 			    width:200px !important;
    111. 

  111. 			}
    112. 

  112. 			.create_time .th-inner {
    113. 

  113. 			    width:200px !important;
    114. 

  114. 			    /*padding-left: 150px !important;*/
    115. 

  115. 			}
    116. 

  116. 			.create_time{
    117. 

  117. 				width: 200px !important;
    118. 

  118. 				padding-left: 149px !important;
    119. 

  119. 			}
    120. 

  120. 			.W170 .th-inner {
    121. 

  121. 			    width:170px !important;
    122. 

  122. 			}
    123. 

  123. 			.W220 .th-inner {
    124. 

  124. 			   width:220px !important;
    125. 

  125. 			   position: absolute;
    126. 

  126. 			   right: 0;
    127. 

  127. 			   top: 0;
    128. 

  128. 			   border-left: 1px solid #DDDDDD ;
    129. 

  129. 			   background: #F3F3F4;
    130. 

  130. 			   height: 40px;
    131. 

  131. 			   border-bottom: 1px solid #DDDDDD;
    132. 

  132. 			}
    133. 

  133. 			.W220{
    134. 

  134. 			   width:220px !important;
    135. 

  135. 			   position: absolute;
    136. 

  136. 			   right: 0;
    137. 

  137. 			   background: #F3F3F4;	
    138. 

  138. 			   border-bottom: 1px solid #DDDDDD;
    139. 

  139. 			}
    140. 

  140. 			.ordernumber{
    141. 

  141. 				width: 150px !important;
    142. 

  142. 				position: absolute;
    143. 

  143. 				left: 0;
    144. 

  144. 				background: #F3F3F4;
    145. 

  145. 				border-right: 1px solid #DDDDDD;
    146. 

  146. 			}
    147. 

  147. 			.ordernumber .th-inner{
    148. 

  148. 				width: 150px !important;
    149. 

  149. 				position: absolute;
    150. 

  150. 				left: 0;
    151. 

  151. 				top: 0;
    152. 

  152. 				height: 40px;
    153. 

  153. 				background: #F3F3F4;
    154. 

  154. 				border-right: 1px solid #DDDDDD;
    155. 

  155. 				border-bottom: 1px solid #DDDDDD;
    156. 

  156. 			}
    157. 

  157. 			.t-shade-ly {
    158. 

  158. 				position: fixed;
    159. 

  159. 				top: 0;
    160. 

  160. 				left: 0;
    161. 

  161. 				width: 100%;
    162. 

  162. 				height: 100%;
    163. 

  163. 				background: rgba(0, 0, 0, 0.48);
    164. 

  164. 				z-index: 10004;
    165. 

  165. 				display: none;
    166. 

  166. 			}
    167. 

  167. 			
    168. 

  168. 			.shade_k_ly {
    169. 

  169. 				z-index: 10005;
    170. 

  170. 				width: 40%;
    171. 

  171. 				height: 130px;
    172. 

  172. 				margin: 10% auto;
    173. 

  173. 				background-color: #fff;
    174. 

  174. 				box-shadow: 1px 1px 50px rgba(0, 0, 0, .3);
    175. 

  175. 				border-radius: 5px;
    176. 

  176. 			}
    177. 

  177. 			
    178. 

  178. 			.shade_title_ly {
    179. 

  179. 				padding: 0 80px 0 20px;
    180. 

  180. 				height: 42px;
    181. 

  181. 				line-height: 42px;
    182. 

  182. 				border-bottom: 1px solid #eee;
    183. 

  183. 				font-size: 16px;
    184. 

  184. 				color: #FFFFFF;
    185. 

  185. 				overflow: hidden;
    186. 

  186. 				background-color: rgb(26, 179, 148);
    187. 

  187. 				border-radius: 2px 2px 0 0;
    188. 

  188. 				position: relative;
    189. 

  189. 			}
    190. 

  190. 			.setwin {
    191. 

  191. 				position: absolute;
    192. 

  192. 				right: 15px;
    193. 

  193. 				top: 5px;
    194. 

  194. 				font-size: 20px;
    195. 

  195. 				line-height: initial;
    196. 

  196. 			}
    197. 

  197. 			
    198. 

  198. 			.setwin a {
    199. 

  199. 				font-size: 20px;
    200. 

  200. 				color: #fff;
    201. 

  201. 			}
    202. 

  202. 			
    203. 

  203. 			.shade_content {
    204. 

  204. 				overflow-y: auto;
    205. 

  205. 				position: relative;
    206. 

  206. 				padding-bottom: 50px;
    207. 

  207. 				padding: 10px;
    208. 

  208. 			}
    209. 

  209. 			.cx {
    210. 

  210. 			    display: block;
    211. 

  211. 			}
    212. 

  212. 			._table1 > tbody > tr > th {
    213. 

  213. 				text-align: center;
    214. 

  214. 			}
    215. 

  215. 			._table1>thead>tr>th{
    216. 

  216. 				text-align: center;
    217. 

  217. 			}
    218. 

  218. 		</style>
    219. 

  219. 	</head>
    220. 

  220. 	<body class="gray-bg">
    221. 

  221. 		<div class="daoHang clearfix">
    222. 

  222. 			<div class="dhLeft">
    223. 

  223. 				<sapn>
    224. 

  224. 					<i class="syIcon"></i>位置：
    225. 

  225. 					<a href="javaScript:;" id="ReIndex">首页</a>&gt;
    226. 

  226. 					<a href="javaScript:;">工单管理</a>&gt;
    227. 

  227. 					<a href="" class="nowPosition">待处理工单</a>
    228. 

  228. 				</sapn>
    229. 

  229. 			</div>
    230. 

  230. 			<div class="dhRight">
    231. 

  231. 				<a href="#" title="刷新"><i class="fa fa-refresh"></i></a>
    232. 

  232. 			</div>
    233. 

  233. 		</div>
    234. 

  234. 

  235. 		<div class="wrapper wrapper-content animated fadeInRight">
    236. 

  236. 			<div class="toolBox">
    237. 

  237. 				<div class="th-bar clearfix">
    238. 

  238. 					<div class="pull-left">
    239. 

  239. 						<div class="form-inline">
    240. 

  240. 							<!--<div class="form-group">
    241. 

  241. 								<select class="form-control selectpicker" id="orderSource" data-live-search="true">
    242. 

  242. 									<option value="">请选择工单来源</option>
    243. 

  243. 								</select>
    244. 

  244. 							</div>-->
    245. 

  245. 							<div class="form-group">
    246. 

  246. 								<select class="form-control selectpicker" id="orderType" data-live-search="true">
    247. 

  247. 									<option value="">请选择工单类型</option>
    248. 

  248. 								</select>
    249. 

  249. 							</div>
    250. 

  250. 							<!--<div class="form-group">
    251. 

  251. 								<select class="form-control selectpicker" id="productTypeFilt" data-live-search="true">
    252. 

  252. 									<option value="">请选择产品类别</option>
    253. 

  253. 								</select>
    254. 

  254. 							</div>-->
    255. 

  255. 							
    256. 

  256. 							<div class="time-box form-group">
    257. 

  257. 								<i class="tub fa fa-caret-down down" style="color: #676b6d;"></i>
    258. 

  258. 								<input class="form-control" type="text" id="typeclass" placeholder="请选择创建人" readonly="readonly">
    259. 

  259. 								<input type="text" class="inps2">
    260. 

  260.                                 <input type="text" class="inps3">
    261. 

  261. 								<input type="hidden" id="typeclassId" />
    262. 

  262. 								<div class="addTree treeList">
    263. 

  263. 									<p class="plasechoce">请选择</p>
    264. 

  264. 									<ul id="TreeDemo" class="ztree">
    265. 

  265. 

  266. 									</ul>
    267. 

  267. 								</div>
    268. 

  268. 							</div>
    269. 

  269. 							<div class="time-box form-group">
    270. 

  270. 								<i class="tub fa fa-calendar"></i>
    271. 

  271. 								<input class="form-control search_time" type="text" id="greetingTimes" placeholder="请选择时间">
    272. 

  272. 							</div>
    273. 

  273. 							<div class="time-box form-group">
    274. 

  274. 								<input class="form-control" type="text" id="cityName" placeholder="请输入营业厅名称">
    275. 

  275. 							</div>
    276. 

  276. 							<div class="time-box form-group">
    277. 

  277. 								<input class="form-control" type="text" id="keyWord" placeholder="请输入关键字">
    278. 

  278. 							</div>
    279. 

  279. 							<div class="time-box form-group">
    280. 

  280. 								<input class="form-control" type="text" id="orderNum" placeholder="请输入工单号">
    281. 

  281. 							</div>
    282. 

  282. 						</div>
    283. 

  283. 						<!--<span style="display:none">登录时间：<input type="text" class="laydate-icon loginTime" id="startTime"/></span>-->
    284. 

  284. 					</div>
    285. 

  285. 

  286. 					<div class="pull-right">
    287. 

  287. 						<button class="btns ss">搜索</button>
    288. 

  288. 						<!--<button class="btns gjss">高级搜索</button>-->
    289. 

  289. 						<a class="btns" onclick="dcexcel(this)">导出</a>
    290. 

  290. 					</div>
    291. 

  291. 				</div>
    292. 

  292. 			</div>
    293. 

  293. 

  294. 			<!--<div style="width: 100%;padding: 10px;" id="ce" class="customerService">-->
    295. 

  295. 			<div style="width: 100%;padding: 10px;" id="ce">
    296. 

  296. 				<table id="workorderlist" class="market" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
    297. 

  297. 					<thead>
    298. 

  298. 						<tr>
    299. 

  299. 							<th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单编号</th>
    300. 

  300. 							<th data-field="F_CreateTime" data-align="center">创建时间</th>
    301. 

  301. 							<th data-field="F_CreateUser" data-align="center">创建人</th>
    302. 

  302. 							<th data-field="F_State" data-formatter="GetStateName" data-align="center">工单状态</th>
    303. 

  303. 							<th data-field="F_Content" data-align="center" data-formatter="Detail" style="width:500px;">描述内容</th>
    304. 

  304. 							<th data-field="F_CusName"  data-formatter="characterFive" data-align="center" data-class="E73">客户姓名</th>
    305. 

  305. 							<th data-field="F_CusPhone" data-align="center">客户电话</th>
    306. 

  306. 							<th data-field="F_Typeof" data-align="center">工单类型</th>
    307. 

  307. 							<th data-field="F_Definition" data-formatter="businessHall_name" data-align="center">营业厅名称</th>
    308. 

  308. 							<th data-field="F_Dealing" data-align="center">处理人</th>
    309. 

  309. 							<th data-field="FilePath" data-align="center" data-formatter="setCode">录音</th>
    310. 

  310. 							<th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center">操作</th>
    311. 

  311. 						</tr>
    312. 

  312. 					</thead>
    313. 

  313. 				</table>
    314. 

  314. 

  315. 			</div>
    316. 

  316. 			<div style="width: 100%;padding: 10px;" id="ces">
    317. 

  317. 				<table id="workorderlist_" class="market" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
    318. 

  318. 					<thead>
    319. 

  319. 						<tr>
    320. 

  320. 							<th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单编号</th>
    321. 

  321. 							<th data-field="F_CreateTime" data-align="center">创建时间</th>
    322. 

  322. 							<th data-field="F_CreateUser" data-align="center">创建人</th>
    323. 

  323. 							<th data-field="F_State" data-formatter="GetStateName" data-align="center">工单状态</th>
    324. 

  324. 							<th data-field="F_Content" data-align="center" data-formatter="Detail" style="width:500px;">描述内容</th>
    325. 

  325. 							<th data-field="F_CusName"  data-formatter="characterFive" data-align="center" data-class="E73">客户姓名</th>
    326. 

  326. 							<th data-field="F_CusPhone" data-align="center">客户电话</th>
    327. 

  327. 							<th data-field="F_Typeof" data-align="center">工单类型</th>
    328. 

  328. 							<!--<th data-field="F_Definition" data-align="center">营业厅名称</th>-->
    329. 

  329. 							<!--<th data-field="F_Dealing" data-align="center">处理人</th>-->
    330. 

  330. 							<th data-field="FilePath" data-align="center" data-formatter="setCode">录音</th>
    331. 

  331. 							<th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center">操作</th>
    332. 

  332. 						</tr>
    333. 

  333. 					</thead>
    334. 

  334. 				</table>
    335. 

  335. 			</div>
    336. 

  336. 			<!--录音-->
    337. 

  337. 			<div class="t-shade-ly">
    338. 

  338. 		        <div class="shade_k_ly">
    339. 

  339. 		            <div class="shade_title_ly">
    340. 

  340. 		                <span>录音播放与下载<srong class="cknum"></srong></span>
    341. 

  341. 		                <span class="setwin"><a>x</a></span>
    342. 

  342. 		            </div>
    343. 

  343. 		            <div class="shade_content">
    344. 

  344. 		                <div class="Ly_box audiojs">
    345. 

  345. 		                </div>
    346. 

  346. 		                <div class="boxCon LY_box">
    347. 

  347. 		
    348. 

  348. 		                </div>
    349. 

  349. 		            </div>
    350. 

  350. 		        </div>
    351. 

  351. 		    </div>
    352. 

  352. 			<!--查看详情-->
    353. 

  353. 			<div class="ckxq  Hidens">
    354. 

  354. 				<ul class="clearfix ckxq_ul">
    355. 

  355. 					<li class="Active">工单详情</li>
    356. 

  356. 					<li>跟进记录</li>
    357. 

  357. 					<!--<li>催办记录</li>
    358. 

  358.                     <li>评论记录</li>-->
    359. 

  359. 					<span class="Closed">×</span>
    360. 

  360. 				</ul>
    361. 

  361. 				<div class="gdxq">
    362. 

  362. 					<div class="">
    363. 

  363. 						<table id="gdxq_table" border="0" class="table table-bordered  table-hover " style="width: 100%;">
    364. 

  364. 							<tbody class="tbodys">
    365. 

  365. 								<tr>
    366. 

  366. 									<th>工单编号：</th>
    367. 

  367. 									<td>
    368. 

  368. 										<span id="xq_gdbh"></span>
    369. 

  369. 									</td>
    370. 

  370. 									<th>工单类型：</th>
    371. 

  371. 									<td>
    372. 

  372. 										<span id="xq_gdlx"></span>
    373. 

  373. 									</td>
    374. 

  374. 									<th>定责：</th>
    375. 

  375. 									<td>
    376. 

  376. 										<span id="complaintType1"></span>
    377. 

  377. 									</td>
    378. 

  378. 								</tr>
    379. 

  379. 								<tr>
    380. 

  380. 									<th>创建时间：</th>
    381. 

  381. 									<td>
    382. 

  382. 										<span id="xq_cjsj"></span>
    383. 

  383. 									</td>
    384. 

  384. 									<th>工单状态：</th>
    385. 

  385. 									<td>
    386. 

  386. 										<span id="xq_gdzt"></span>
    387. 

  387. 									</td>
    388. 

  388. 									<th>客户姓名：</th>
    389. 

  389. 									<td>
    390. 

  390. 										<span id="xq_khxm"></span>
    391. 

  391. 									</td>
    392. 

  392. 									
    393. 

  393. 								</tr>
    394. 

  394. 								<tr class="up_floor">
    395. 

  395. 									<th>派单类型：</th>
    396. 

  396. 									<td>
    397. 

  397. 										<span id="complaintType2"></span>
    398. 

  398. 									</td>
    399. 

  399. 									<th>处理人姓名：</th>
    400. 

  400. 									<td>
    401. 

  401. 										<span id="dealing"></span>
    402. 

  402. 									</td>
    403. 

  403. 									<th>处理人电话：</th>
    404. 

  404. 									<td>
    405. 

  405. 										<span id="dealingtel"></span>
    406. 

  406. 									</td>
    407. 

  407. 									
    408. 

  408. 								</tr>
    409. 

  409. 								<tr>
    410. 

  410. 									<th>客户电话：</th>
    411. 

  411. 									<td>
    412. 

  412. 										<span id="xq_khdh"></span>
    413. 

  413. 									</td>
    414. 

  414. 									<th class="up_floor">营业厅名称：</th>
    415. 

  415. 									<td class="up_floor">
    416. 

  416. 										<span id="definition"></span>
    417. 

  417. 									</td>
    418. 

  418. 									<!--<th>购买日期：</th>
    419. 

  419. 									<td>
    420. 

  420. 										<span id="buyDate"></span>
    421. 

  421. 									</td>
    422. 

  422. 									<th>购买地址：</th>
    423. 

  423. 									<td>
    424. 

  424. 										<span id="buyAddress"></span>
    425. 

  425. 									</td>-->
    426. 

  426. 								</tr>
    427. 

  427. 								<tr>
    428. 

  428. 									<th>描述内容：</th>
    429. 

  429. 									<td colspan="5" id="conTent">
    430. 

  430. 										
    431. 

  431. 									</td>
    432. 

  432. 								</tr>
    433. 

  433. 								<tr>
    434. 

  434. 									<th>回复内容：</th>
    435. 

  435. 									<td colspan="5" id="replycontent">
    436. 

  436. 										
    437. 

  437. 									</td>
    438. 

  438. 								</tr>
    439. 

  439. 								<tr>
    440. 

  440. 									<th>备注：</th>
    441. 

  441. 									<td colspan="5" id="remark">
    442. 

  442. 										
    443. 

  443. 									</td>
    444. 

  444. 								</tr>
    445. 

  445. 							</tbody>
    446. 

  446. 

  447. 						</table>
    448. 

  448. 					</div>
    449. 

  449. 					
    450. 

  450. 				</div>
    451. 

  451. 				<div class="gdxq" style="display:none;">
    452. 

  452. 					
    453. 

  453. 				</div>
    454. 

  454. 			</div>
    455. 

  455. 		</div>
    456. 

  456. 

  457. 		<div class="t-shade">
    458. 

  458. 			<!--处理工单-->
    459. 

  459. 			<div class="shade_k clgd ">
    460. 

  460. 				<div class="shade_title">
    461. 

  461. 					<span>处理工单<srong class="cknum"></srong></span>
    462. 

  462. 					<span class="setwin"><a>x</a></span>
    463. 

  463. 				</div>
    464. 

  464. 				<div class="shade_content" >
    465. 

  465. 					<div class="dgxx_table size-13">
    466. 

  466. 						<table class="_table1 table table-bordered" border="0" cellspacing="0" cellpadding="0" style="width: 100%;">
    467. 

  467. 							<thead>
    468. 

  468. 								<tr>
    469. 

  469. 									<th>工单编号：</th>
    470. 

  470. 									<td>
    471. 

  471. 										<span id="cl_gdbh"></span>
    472. 

  472. 									</td>
    473. 

  473. 									<th>工单类型：</th>
    474. 

  474. 									<td>
    475. 

  475. 										<span id="cl_gdlx"></span>
    476. 

  476. 									</td>
    477. 

  477. 								</tr>
    478. 

  478. 								<tr>
    479. 

  479. 									<th>客户姓名：</th>
    480. 

  480. 									<td>
    481. 

  481. 										<span id="cl_khxm"></span>
    482. 

  482. 									</td>
    483. 

  483. 

  484. 									<th>客户电话：</th>
    485. 

  485. 									<td>
    486. 

  486. 										<span id="cl_khdh"></span>
    487. 

  487. 									</td>
    488. 

  488. 								</tr>
    489. 

  489. 							</thead>
    490. 

  490. 							<tr class="ns-2">
    491. 

  491. 								<th>处理费用：</th>
    492. 

  492. 								<td colspan="3">
    493. 

  493. 									<div>&nbsp;
    494. 

  494. 										<label style="font-weight: normal;">
    495. 

  495.                                             <input type="number" style="width: 60px; padding-left: 5px;" id="dealCost" /> 
    496. 

  496.                                             &nbsp;&nbsp;元
    497. 

  497.                                         </label>
    498. 

  498. 									</div>
    499. 

  499. 								</td>
    500. 

  500. 							</tr>
    501. 

  501. 							<tr>
    502. 

  502. 								<th>处理状态：</th>
    503. 

  503. 								<td colspan="3">
    504. 

  504. 									<div class="disposeST">
    505. 

  505. 										 
    506. 

  506. 									</div>
    507. 

  507. 								</td>
    508. 

  508. 							</tr>
    509. 

  509. 							<tr class="ns-2">
    510. 

  510. 								<th>响应状态：</th>
    511. 

  511. 								<td colspan="3">
    512. 

  512. 									<div class="responseST">
    513. 

  513. 										
    514. 

  514. 									</div>
    515. 

  515. 								</td>
    516. 

  516. 							</tr>
    517. 

  517. 							<tr>
    518. 

  518. 								<th>处理结果：</th>
    519. 

  519. 								<td colspan="5">
    520. 

  520. 									<div>
    521. 

  521. 										<textarea id="dealCont" name="" rows="3" style="width:100%;"></textarea>
    522. 

  522. 									</div>
    523. 

  523. 								</td>
    524. 

  524. 							</tr>
    525. 

  525. 							<tr>
    526. 

  526. 								<th>处理进展详述：</th>
    527. 

  527. 								<td colspan="5">
    528. 

  528. 									<div>
    529. 

  529. 										<textarea id="cont" name="" rows="3" style="width:100%;"></textarea>
    530. 

  530. 									</div>
    531. 

  531. 								</td>
    532. 

  532. 							</tr>
    533. 

  533. 						</table>
    534. 

  534. 					</div>
    535. 

  535. 					<div class="clearfix wh_btn">
    536. 

  536. 						<input type="button" value="确定" class="btn-info" id="clgd" />
    537. 

  537. 					</div>
    538. 

  538. 				</div>
    539. 

  539. 			</div>
    540. 

  540. 		</div>
    541. 

  541. 		<script src="../js/zTree/jquery.ztree.core.js"></script>
    542. 

  542. 		<script src="../js/laydate/laydate.js"></script>
    543. 

  543. 		<script src="../js/bootstrap-select/js/bootstrap-select.js"></script>
    544. 

  544. 		<script src="../js/comboSelect/jquery.combo.select.js"></script>
    545. 

  545. 		<script src="../js/kindeditor/kindeditor.js"></script>
    546. 

  546. 		<script src="../js/kindeditor/lang/zh_CN.js"></script>
    547. 

  547. 		<script src="../js/WorkOrder/WorkOrder.js"></script>
    548. 

  548. 		<script>
    549. 

  549. 			var selid;
    550. 

  550. 			var zpid;
    551. 

  551. 			var stype = 1;
    552. 

  552. 			
    553. 

  553. 			$(document).ready(function() {
    554. 

  554. 				laydate.render({
    555. 

  555. 					elem: '#greetingTimes',
    556. 

  556. 					range: '~',
    557. 

  557. 					theme: '#1ab394',
    558. 

  558. 					calendar: 'true'
    559. 

  559. 					//type: 'datetime',
    560. 

  560. 					//max : 31,
    561. 

  561. 					//min: 0,
    562. 

  562. 				});
    563. 

  563. //				alert(ns)
    564. 

  564. 				//处理工单
    565. 

  565. 				hideDiv();
    566. 

  566. 				function hideDiv(){
    567. 

  567. 					if(ns==2){
    568. 

  568. 						$(".ns-2").remove();
    569. 

  569. 					}
    570. 

  570. 				}
    571. 

  571. 				$.ajax({
    572. 

  572. 					type: "get",
    573. 

  573. 					url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
    574. 

  574. 					dataType: 'json',
    575. 

  575. 					async: false,
    576. 

  576. 					data: {
    577. 

  577. 						token: $.cookie("token")
    578. 

  578. 					},
    579. 

  579. 					success: function(data) {
    580. 

  580. 						if(data.state.toLowerCase() == 'success') {
    581. 

  581. 							if(data.data.groname == '思念组') {
    582. 

  582. 								$(".snRmove").remove();
    583. 

  583. 								$(".dkRmove").show();
    584. 

  584. 							} else {
    585. 

  585. 								$(".snRmove").show();
    586. 

  586. 								$(".dkRmove").remove();
    587. 

  587. 							}
    588. 

  588. 						}
    589. 

  589. 					}
    590. 

  590. 				});
    591. 

  591. 				//处理状态
    592. 

  592. 				dealState();
    593. 

  593. 				function dealState() {
    594. 

  594. 					$.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
    595. 

  595. 						"token": $.cookie("token"),
    596. 

  596. 						flag: "CLZT"
    597. 

  597. 					}, function(result) {
    598. 

  598. 						result = $.parseJSON(result);
    599. 

  599. 						var Count = result.data;
    600. 

  600. 						$(Count).each(function(i, n) {
    601. 

  601.                             $('<label style="font-weight: normal; margin-right: 15px;">'+
    602. 

  602.                             '<input type="radio" value="' + n.F_DictionaryValueId
    603. 

  603. 							+ '" name="ltype"/>' + n.F_Name 
    604. 

  604. 							+ '</label>').appendTo($(".disposeST"));
    605. 

  605. 						})
    606. 

  606. 						$('.disposeST input:radio:first').attr('checked', 'checked');
    607. 

  607. 					});
    608. 

  608. 				}
    609. 

  609. 				//响应状态
    610. 

  610. 				responseState();
    611. 

  611. 				function responseState() {
    612. 

  612. 					$.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
    613. 

  613. 						"token": $.cookie("token"),
    614. 

  614. 						flag: "XYZT"
    615. 

  615. 					}, function(result) {
    616. 

  616. 						result = $.parseJSON(result);
    617. 

  617. 						var Count = result.data;
    618. 

  618. 						$(Count).each(function(i, n) {
    619. 

  619. 							$('<label style="font-weight: normal; margin-right: 15px;">'+
    620. 

  620.                             '<input type="radio" value="' + n.F_DictionaryValueId
    621. 

  621. 							+ '" name="response"/>' + n.F_Name 
    622. 

  622. 							+ '</label>').appendTo($(".responseST"));
    623. 

  623. 						})
    624. 

  624. 						$('.responseST input:radio:first').attr('checked', 'checked');
    625. 

  625. 					});
    626. 

  626. 				}
    627. 

  627. 				$("#clgd").click(function() {
    628. 

  628. 					var val = $("input[name='ltype']:checked").val();
    629. 

  629. 					
    630. 

  630. 					var valRes = $("input[name='response']:checked").val();
    631. 

  631. 					
    632. 

  632. 					var dealCost;
    633. 

  633. 					if (isNaN($("#dealCost").val())) {
    634. 

  634. 						dealCost="";
    635. 

  635. 						
    636. 

  636. 					}else{
    637. 

  637. 						dealCost=$("#dealCost").val();
    638. 

  638. 					}
    639. 

  639. 					if(!val) {
    640. 

  640. 						layer.confirm('请选择处理方式！', {
    641. 

  641. 							btn: ['确定']
    642. 

  642. 						});
    643. 

  643. 						return;
    644. 

  644. 					}
    645. 

  645. 					if(val == '0') {
    646. 

  646. 						if(!$("#clbm").val()) {
    647. 

  647. 							layer.confirm('请选择接收部门！', {
    648. 

  648. 								btn: ['确定']
    649. 

  649. 							});
    650. 

  650. 							return;
    651. 

  651. 						}
    652. 

  652. 					}
    653. 

  653. 					$.post(huayi.config.callcenter_url + 'WorkOrder/DealWorkOrder', {
    654. 

  654. 						workid: zpid,
    655. 

  655. 						dealcost: dealCost*1,	//处理费用
    656. 

  656. 						dealresult:$("#dealCont").val(),//处理结果
    657. 

  657. 						dealdes: $("#cont").val(),	//客诉进展详述	
    658. 

  658. 						dealstate:val,	//处理状态
    659. 

  659. 						dealtimely:valRes,		//及时响应
    660. 

  660. 						"token": $.cookie("token")
    661. 

  661. 					}, function(result) {
    662. 

  662. 						result = $.parseJSON(result);
    663. 

  663. 						if(result.state.toLowerCase() == "success") {
    664. 

  664. 							layer.msg("处理工单成功");
    665. 

  665. 							$(".t-shade").removeClass("cx");
    666. 

  666. 							$(".clgd").removeClass("cx");
    667. 

  667. 							if(ns == 1) {
    668. 

  668. 								$('#workorderlist').bootstrapTable('refresh');
    669. 

  669. 							} else {
    670. 

  670. 								$('#workorderlist_').bootstrapTable('refresh');
    671. 

  671. 							}
    672. 

  672. 						}
    673. 

  673. 					})
    674. 

  674. 				})
    675. 

  675. 

  676. 			})
    677. 

  677. 

  678. 

  679. 			function initTable() {
    680. 

  680. 				//先销毁表格
    681. 

  681. 				$('#workorderlist').bootstrapTable('destroy');
    682. 

  682. 				//初始化表格,动态从服务器加载数据
    683. 

  683. 				$("#workorderlist").bootstrapTable({
    684. 

  684. 					method: "get", //使用get请求到服务器获取数据
    685. 

  685. 					url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
    686. 

  686. 					contentType: 'application/x-www-form-urlencoded',
    687. 

  687. 					striped: true, //表格显示条纹
    688. 

  688. 					pagination: true, //启动分页
    689. 

  689. 					pageSize: 10, //每页显示的记录数
    690. 

  690. 					pageNumber: 1, //当前第几页
    691. 

  691. 					pageList: [5, 10,20, 50, 100], //记录数可选列表
    692. 

  692. 					search: false, //是否启用查询
    693. 

  693. 					showColumns: false, //显示下拉框勾选要显示的列
    694. 

  694. 					showRefresh: false, //显示刷新按钮
    695. 

  695. 					fixedColumns: true,
    696. 

  696.                 	fixedNumber: 14,
    697. 

  697.                 	columns:[{class:'ordernumber'},{class:'create_time'},{class:'W120'}
    698. 

  698.                 	,{class:'W100'},{class:'W100'}
    699. 

  699.                 	,{class:'W170'},{class:'W100'},{class:'W120'}
    700. 

  700.                 	,{class:'W100'},{class:'W120'}
    701. 

  701.                 	,{class:'W60margin'},{class:'W220'}],
    702. 

  702. 					sidePagination: "server", //表示服务端请求
    703. 

  703. 					//设置为undefined可以获取pageNumber，pageSize，searchText，sortName，sortOrder
    704. 

  704. 					//设置为limit可以获取limit, offset, search, sort, order
    705. 

  705. 					queryParamsType: "undefined",
    706. 

  706. 					queryParams: function queryParams(params) { //设置查询参数
    707. 

  707. 						var param = {
    708. 

  708. 							page: params.pageNumber,
    709. 

  709. 							pagesize: params.pageSize,
    710. 

  710. 							state: 0,
    711. 

  711. 							token: $.cookie("token"),
    712. 

  712. //							source: $('#orderSource').val(), //工单来源
    713. 

  713. //							producttype:$('#productTypeFilt').val(), //产品类别
    714. 

  714. //							province:$(".inps2").val(),
    715. 

  715. 							definition:$("#cityName").val().trim(),//营业厅名称
    716. 

  716. 							strusercode:$('#typeclassId').val(),//创建人
    717. 

  717. 							Typeof:$("#orderType").val(), //工单类型
    718. 

  718. 							key:$('#keyWord').val().trim(), //内容关键字
    719. 

  719. 							workid:$('#orderNum').val(), //工单号
    720. 

  720. 							starttime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[0], //开始时间
    721. 

  721. 							endtime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[1], //结束时间
    722. 

  722. //							userid: $('#userid').val() //坐席
    723. 

  723. 						};
    724. 

  724. 						return param;
    725. 

  725. 					},
    726. 

  726. 					onLoadSuccess: function() { //加载成功时执行
    727. 

  727. 						//layer.msg("加载成功");
    728. 

  728. 					},
    729. 

  729. 					onLoadError: function() { //加载失败时执行
    730. 

  730. 						//layer.msg("加载数据失败", { time: 1500, icon: 2 });
    731. 

  731. 					}
    732. 

  732. 				});
    733. 

  733. 			}
    734. 

  734. 

  735. 			function initTables() {
    736. 

  736. 				//先销毁表格
    737. 

  737. 				$('#workorderlist_').bootstrapTable('destroy');
    738. 

  738. 				//初始化表格,动态从服务器加载数据
    739. 

  739. 				$("#workorderlist_").bootstrapTable({
    740. 

  740. 					method: "get", //使用get请求到服务器获取数据
    741. 

  741. 					url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
    742. 

  742. 					contentType: 'application/x-www-form-urlencoded',
    743. 

  743. 					striped: true, //表格显示条纹
    744. 

  744. 					pagination: true, //启动分页
    745. 

  745. 					pageSize: 10, //每页显示的记录数
    746. 

  746. 					pageNumber: 1, //当前第几页
    747. 

  747. 					pageList: [5, 10,20, 50, 100], //记录数可选列表
    748. 

  748. 					search: false, //是否启用查询
    749. 

  749. 					showColumns: false, //显示下拉框勾选要显示的列
    750. 

  750. 					showRefresh: false, //显示刷新按钮
    751. 

  751. 					fixedColumns: true,
    752. 

  752. 					smartDisplay:false,
    753. 

  753.                 	fixedNumber: 14,
    754. 

  754.                 	columns:[{class:'ordernumber'},{class:'create_time'},{class:'W120'}
    755. 

  755.                 	,{class:'W150'},{class:'W150'}
    756. 

  756.                 	,{class:'W170'},{class:'W150'},{class:'W120'}
    757. 

  757. //              	,{class:'W100'},{class:'W120'}
    758. 

  758.                 	,{class:'W60margin'},{class:'W220'}],
    759. 

  759. 					sidePagination: "server", //表示服务端请求
    760. 

  760. 					//设置为undefined可以获取pageNumber，pageSize，searchText，sortName，sortOrder
    761. 

  761. 					//设置为limit可以获取limit, offset, search, sort, order
    762. 

  762. 					queryParamsType: "undefined",
    763. 

  763. 					queryParams: function queryParams(params) { //设置查询参数
    764. 

  764. 						var param = {
    765. 

  765. 							page: params.pageNumber,
    766. 

  766. 							pagesize: params.pageSize,
    767. 

  767. 							state: 0,
    768. 

  768. 							token: $.cookie("token"),
    769. 

  769. //							source: $('#orderSource').val(), //工单来源
    770. 

  770. //							type:$("#orderType").val(), //工单类型
    771. 

  771. //							producttype:$('#productTypeFilt').val(), //产品类别
    772. 

  772. //							strusercode:$('#typeclassId').val(),//创建人
    773. 

  773. //							province:$(".inps2").val(),
    774. 

  774. 							definition:$("#cityName").val().trim(),
    775. 

  775. 							strusercode:$('#typeclassId').val(),
    776. 

  776. 							Typeof:$("#orderType").val(), //工单类型
    777. 

  777. 							key:$('#keyWord').val().trim(), //内容关键字
    778. 

  778. 							workid:$('#orderNum').val(), //工单号
    779. 

  779. 							starttime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[0], //开始时间
    780. 

  780. 							endtime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[1], //结束时间
    781. 

  781. 

  782. 						};
    783. 

  783. 						return param;
    784. 

  784. 					},
    785. 

  785. 					onLoadSuccess: function() { //加载成功时执行
    786. 

  786. 						//layer.msg("加载成功");
    787. 

  787. 					},
    788. 

  788. 					onLoadError: function() { //加载失败时执行
    789. 

  789. 						//layer.msg("加载数据失败", { time: 1500, icon: 2 });
    790. 

  790. 					}
    791. 

  791. 				});
    792. 

  792. 			}
    793. 

  793. 			//导出
    794. 

  794. 			function dcexcel(obj) {
    795. 

  795. 				var url = huayi.config.callcenter_url + "WorkOrder/GetList?isdc=1&state=0&token=" + $.cookie("token");
    796. 

  796. 				//tel来电号码 ; ltype工单状态; type工单来源;  typeclass工单类型;starttime; endtime;lddep;来电单位;fkdep反馈; userid坐席工号
    797. 

  797. //				if(stype == '1') {
    798. 

  798. //					url += "&state =" + 0;//待处理
    799. 

  799. 					url += "&definition=" + $("#cityName").val();//营业厅名称
    800. 

  800. 					url += "&Typeof=" + $("#orderType").val();//工单类型
    801. 

  801. 					url += "&strusercode=" + $('#typeclassId').val();//创建人
    802. 

  802. 					url += "&key=" + $('#keyWord').val();//关键字
    803. 

  803. 					url += "&workid=" + $('#orderNum').val();//工单编号
    804. 

  804. 					url += "&starttime=" + ($("#greetingTimes").val() && $("#greetingTimes").val().split(' ~ ')[0]);//开始时间
    805. 

  805. 					url += "&endtime=" + ($("#greetingTimes").val() && $("#greetingTimes").val().split(' ~ ')[1]);//结束时间
    806. 

  806. //					
    807. 

  807. //				} else if(stype == '2') {
    808. 

  808. //					url += "&name=" + $("#ss_khxm").val() + "&tel=" + $("#ss_khdh").val() + "&key=" + $("#ss_gdnr").val();
    809. 

  809. //					url += "&type=" + $("#ss_gdlx").val() + "&orderid=" + $("#ss_gdbh").val();
    810. 

  810. //				}
    811. 

  811. 				obj.href = url;
    812. 

  812. 			}
    813. 

  813. 

  814. 			function De() {
    815. 

  815. 				return '<div class="warning" onclick="CL()">调转</div>'
    816. 

  816. 			}
    817. 

  817. 

  818. 			function CL() {
    819. 

  819. 				top.$("iframe:visible")[0].src = "WorkOrder/AddWorkOrder.html?id=" + id + "phone=" + phone;
    820. 

  820. 

  821. 			}
    822. 

  822. 

  823. 			var ns;
    824. 

  824. 			$.ajax({
    825. 

  825. 				type: "get",
    826. 

  826. 				url: huayi.config.callcenter_url + "UserAccount/GetNowUser",
    827. 

  827. 				dataType: 'json',
    828. 

  828. 				async: true,
    829. 

  829. 				data: {
    830. 

  830. 					token: $.cookie("token")
    831. 

  831. 				},
    832. 

  832. 				success: function(data) {
    833. 

  833. 					if(data.state.toLowerCase() == 'success') {
    834. 

  834. 						if(data.data.user.F_SeartGroup == '楼上组') {
    835. 

  835. 							$('#ce').show();
    836. 

  836. 							ns = 1;
    837. 

  837. //							$('.BZ').removeClass("Hidens");
    838. 

  838. 						} else {
    839. 

  839. 							$('#ces').show();
    840. 

  840. 							ns = 2;
    841. 

  841. 							initTables();
    842. 

  842. //							$('.BZ').addClass("Hidens");
    843. 

  843. 						}
    844. 

  844. 					}
    845. 

  845. 				}
    846. 

  846. 			});
    847. 

  847. 		</script>
    848. 

  848. 	</body>
    849. 

  849. 

  850. </html>
    851.