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- var typeSmall;
- $(document).ready(function () {
- $.ajax({
- type: "get",
- url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
- dataType: 'json',
- async: false,
- data: {
- token: $.cookie("token")
- },
- success: function(data) {
- if(data.state.toLowerCase() == 'success') {
- if(data.data.groname == '思念组') {
- $(".snRmove").remove();
-
- $(".dkRmove").show();
- } else {
- $(".snRmove").show();
- $(".complainDiv2").hide();
- $(".dkRmove").remove();
- }
- }
- }
- });
- $.ajax({
- type: "get",
- url: huayi.config.callcenter_url + "UserAccount/GetNowUser",
- dataType: 'json',
- async: true,
- data: {
- token: $.cookie("token")
- },
- success: function(data) {
- if(data.state.toLowerCase() == 'success') {
- if(data.data.user.F_SeartGroup == '楼下组') {
- $('.up_floor').css('display','none')
- }
- }
- }
- });
- var groupcode = $('#groupcode', top.document).val();
- if (groupcode == 'SCZ') {
- $("#usedate").text("饮用日期:");
- $("#vipid").text("对接人:");
- $("#vipphone").text("对接人电话:");
- }
- var id = helper.request.queryString("id");
- var phone = helper.request.queryString("phone");
- var name = helper.request.queryString("name");
- laydate.render({
- elem: '.userDate',
- theme: '#1ab394',
- calendar: 'true'
- });
- laydate.render({
- elem: '.buyDate',
- theme: '#1ab394',
- calendar: 'true'
- });
- laydate.render({
- elem: '#productDate',
- theme: '#1ab394',
- calendar: 'true'
- });
- //工单来源
- // getOrderSource();
- //工单类型
- getOrderType();
- //定责
- complaintType();
- //派单类型
- consultType();
- //客户类别
- getProductType();
-
- //营业厅名称
- getAreaType();
- //客诉专员
- // ComplaintVip();
-
- ////编辑器配置 客服部
- //KindEditor.ready(function(K) {
- // window.changeEditor = K.create('#feedBackCon'); //修改弹出框编辑器
- //})
- ////编辑器配置 市场部 备注
- //KindEditor.ready(function(K) {
- // window.marketEditor = K.create('#remark_market');
- //})
- //保存
- $('.customerSubmit').click(function() {
- //alert(typeSmall);
- saveCustomer();
- })
- if(id) {
- $("#CallID").val(id);
- $("#tel").val(phone);
- $("#tel_market").val(phone);
- if(unescape(decodeURI(name)) != 'null' && unescape(decodeURI(name)) != 'undefined') {
- $("#name_market").val(unescape(decodeURI(name)));
- $("#name").val(unescape(decodeURI(name)));
- }
- }
- $('.areaDown').click(function () {
- if ($('.treeList1').css('display') == 'block') {
- $('.treeList1').css('display', 'none')
- } else {
- $('.treeList1').css('display', 'block')
- }
- })
- $('#typeclass').click(function () {
- $('.treeList1').css('display', 'block')
- })
- $('.treeList1').mouseleave(function () {
- $(this).css('display', 'none')
- })
- // $(".orderType").change(function () {
- //
- // if ($(".orderType option:selected").text() != "投诉") {
- // $(".complainDiv2").show();
- // typeSmall =$(".complaintType2").val();
- // $(".complainDiv").hide();
- // } else {
- // $(".complainDiv2").hide();
- // $(".complainDiv").show();
- // typeSmall =$(".complaintType1").val();
- // }
- // });
- $(".complaintType2").change(function () {
- typeSmall=$(".complaintType2").val();
- });
- $(".complaintType1").change(function () {
- typeSmall=$(".complaintType1").val();
- });
- //获取专员手机号
- $("#vipName").change(function () {
- $("#vipTel").val($("#vipName option:selected").attr("index"));
- if ($("#vipName option:selected").attr("province")==undefined) {
- $("#typeclass").val("");
- }else{
- $("#typeclass").val($("#vipName option:selected").attr("province") + "/" + $("#vipName option:selected").attr("city"));
- $(".inps2").val($("#vipName option:selected").attr("province"));
- $(".inps3").val($("#vipName option:selected").attr("city"));
- }
-
- });
-
-
- })
- //工单类型
- function getOrderType() {
- $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
- "token": $.cookie("token"),
- flag: "GDLX"
- }, function(result) {
- result = $.parseJSON(result);
- var Count = result.data;
- $(Count).each(function(i, n) {
- $('<option value="' + n.F_Name + '">' + n.F_Name + '</option>').appendTo($(".orderType"));
- })
- });
- }
- //定责
- function complaintType() {
- $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
- "token": $.cookie("token"),
- flag: "DYZE"
- }, function(result) {
- result = $.parseJSON(result);
- var Count = result.data;
- $(Count).each(function(i, n) {
- $('<option value="' + n.F_Name + '">' + n.F_Name + '</option>').appendTo($(".complaintType1"));
- })
- typeSmall=$(".complaintType1").val();
- });
- }
- //派单类型
- function consultType() {
- $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
- "token": $.cookie("token"),
- flag: "PDLX"
- }, function(result) {
- result = $.parseJSON(result);
- var Count = result.data;
- $(Count).each(function(i, n) {
- $('<option value="' + n.F_Name + '">' + n.F_Name + '</option>').appendTo($("#complaintType2"));
- })
- });
- }
- //客户类别
- function getProductType() {
- $.get(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
- "token": $.cookie("token"),
- flag: "KHLX"
- }, function(result) {
- result = $.parseJSON(result);
- var Count = result.data;
- $(Count).each(function(i, n) {
- $('<option value="' + n.F_Name + '">' + n.F_Name + '</option>').appendTo($("#productType"));
- })
- });
- }
- //营业厅
- function getAreaType() {
- $.get(huayi.config.callcenter_url + 'Customer/GetList', {
- "token": $.cookie("token"),
- type:1,
- }, function(result) {
- result = $.parseJSON(result);
- $.fn.zTree.init($("#TreeDemo1"), setting, result.rows); //实例化树形图
- });
- }
- var setting = {
- data: {
- key: {
- name: "F_Definition"
- },
- simpleData: {
- enable: true,
- idKey: "F_Id",
- pIdKey: "F_ParentId",
- rootPId: 0
- }
- },
- callback: {
- onClick: changeTreeClick
- }
- }
- function changeTreeClick(event, treeId, treeNode) {
- $('#typeclass').val(treeNode.F_Definition);
- $('#dealing').val(treeNode.F_Name);
- $('#dealingtel').val(treeNode.F_Phone);
- $('.addTree1').hide();
-
- };
- //工单来源
- function getOrderSource(obj) {
- $.ajax({
- type: "get",
- url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
- dataType: 'json',
- async: true,
- data: {
- token: $.cookie("token"),
- flag: "GDLY"
- },
- success: function(data) {
- var Count = data.data;
- $(Count).each(function(i, n) {
- $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($("#DicValueList"));
- })
- }
- });
- }
- //客诉专员
- function ComplaintVip() {
- $.ajax({
- type: "get",
- url: huayi.config.callcenter_url + "Customer/GetAllList",
- dataType: 'json',
- async: true,
- data: {
- token: $.cookie("token"),
- type: 2,
- province: $('.inps2').val(), //省
- city: $('.inps3').val() //市
- },
- success: function(data) {
- $("#vipName").empty();
- var Count = data.data;
- $('<option value="">请选择专员</option>').appendTo($("#vipName"));
- $(Count).each(function (i, n) {
- $('<option value="' + n.F_Id
- + '" index="' + n.F_Phone
- + '" areaText="' + n.F_Area
- + '" province="' + n.F_Province
- + '" city="' + n.F_City + '">' + n.F_Name
- + '</option>').appendTo($("#vipName"));
- })
- }
- });
- }
- //保存
- function saveCustomer() {
- if(!$('#name').val()) {
- layer.confirm('请输入姓名!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if(!$('#tel').val()) {
- layer.confirm('请输入电话!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- // if(!$('#DicValueList').val()) {
- // layer.confirm('请选择工单来源!', {
- // icon: 2,
- // btn: ['确定']
- // });
- // return;
- // }
- if (!$('.orderType').val()) {
- layer.confirm('请选择工单类型!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- if (!$('#content').val()) {
- layer.confirm('请输入事件描述!', {
- icon: 2,
- btn: ['确定']
- });
- return;
- }
- $.ajax({
- type: "post",
- url: huayi.config.callcenter_url + "WorkOrder/AddWorkOrder",
- dataType: 'json',
- async: true,
- beforeSend: function() { //触发ajax请求开始时执行
- $('.customerSubmit').attr("disabled", true);
- $('.customerSubmit').text('保存中...');
- },
- data: {
- token: $.cookie("token"),
- cusname: $('#name').val(), //姓名
- cusphone: $('#tel').val(), //号码
- dealing:$('#dealing').val(),//处理人姓名
- dealingtel:$('#dealingtel').val(),//处理人电话
- // productdate: $('#productDate').val(), //生产日期
- // buydate: $('.buyDate').val(), //购买日期
- definition: $('#typeclass').val(), //营业厅名称
- // buyaddress: $('#buyAddress').val(), //购买地址
- customertype: $('#productType').val(), //客户类型
- fixduty: $('.complaintType1').val(), //定责
- pietype: $('#complaintType2').val(), //派单类型
- // batchnumber: $('#batchNumber').val(), //生产批号
- // userdate: $('.userDate').val(), //使用日期 userDate
- // source: $('#DicValueList').val(), //工单来源
- Typeof: $('.orderType').val(), //工单类型id
- // smalltype:typeSmall, //投诉类型
- // area: $('#areaInps').val(), //区域
- // province: $('.inps2').val(), //省
- // city: $('.inps3').val(), //市
- // county:$('#county').val(), //区县
- content:$('#content').val(), //事件描述
- // vipid: $('#vipName').val(), //专员id
- // vipname:$('#vipNameDK').val(),
- // vipphone: $('#vipTel').val(), //专员号码
- // isback: $('input[name="sendBack"]:checked').val(),
- remark:$('#remark').val(),
- replycontent:$('#replycontent').val(),
- callid: $("#CallID").val()
- },
- success: function(data) {
- if(data.state.toLowerCase() == 'success') {
- layer.msg("保存成功!");
- debugger
- window.location.reload()
- $('.customerSubmit').attr("disabled", false);
- $('.customerSubmit').text('保存');
- }
- }
- });
- }
- function clear() {
- $('#name').val('');
- $('#tel').val(''); //号码
- $('#orderSource').val(''); //工单来源
- $('#typeclassId').val(''); //工单类型id
- $('.orderType').val(''); //工单状态id
- $('.DicValueList').val(''); //反馈内容
- $('.buyDate').val(''); //快递信息
- $('#productDate').val(''); //快递信息
- $('#productname').val(''); //备注一
- $('#buyAddress').val(''); //备注二
- $('#productType').val(''); //备注三
- $('#batchNumber').val('');
- $('.userDate').val('');
- $('.smalltype').val('');
- $('.inps2').val('');
- $('.inps3').val('');
- $('#content').val('');
- $('#vipName').val('');
- $('#vipTel').val('');
- $('#CallID').val('');
- }
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