lihai
/
ZZDianXin_UI


			
				
					
						
						
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							<!DOCTYPE html>
<html>

	<head>
		<meta charset="UTF-8">
		<title>已处理工单</title>
		<meta name="viewport" content="width=device-width, initial-scale=1.0">
		<script src="../Script/Common/huayi.load.js"></script>
		<script src="../Script/Common/huayi.config.js"></script>
		<link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
		<link href="../css/WorkOrder/Search.css" rel="stylesheet">
		<link href="../js/bootstrap-select/css/bootstrap-select.css" rel="stylesheet" />
		<link rel="stylesheet" href="../js/comboSelect/combo.select.css" />
		<link href="../css/init.css" rel="stylesheet" />
		<style>
			/*table td {
            word-break:break-all;
            word-wrap:break-word;
        }
        table th {
            min-width:100px;
        }*/
			
			.time-box {
				display: inline-block;
				position: relative;
			}
			
			i.tub {
				position: absolute;
				right: 8px;
				top: 8px;
				font-size: 18px;
				color: #1ab394;
			}
			
			.search_time {
				width: 228px!important;
			}
			
			.bootstrap-select>.dropdown-toggle.bs-placeholder {
				background-color: #ffffff!important;
				border-color: #e5e6e7!important;
			}
			
			.filter-option {
				color: #676b6d;
			}
			
			.bootstrap-select>.dropdown-toggle.btn-default {
				background-color: #ffffff!important;
				border-color: #e5e6e7!important;
				color: #555;
			}
			
			#typeclass {
				background: #fff;
			}
			
			.treeList {
				top: 34px!important;
				border: 1px solid #e5e6e7!important;
				border-top: 0;
				height: auto!important;
			}
			
			#TreeDemo li {
				float: initial;
			}
			
			#ce,
			#ces {
				display: none;
			}
			
			.E73 {
				background: #87eebf;
				color: #000;
				width: 100px;
			}
			
			.E72 {
				width: 100px;
			}
			.RemoveC a {
				display: inline-block;
				
			}
			.inps2,.inps3{
				display: none;
			}
			.W50 .th-inner {
			    width:50px !important;
			}
			.W60 .th-inner {
			    width:60px !important;
			}
			.W60margin .th-inner {
			    width:60px !important;
			    margin-right: 220px !important;
			}
			.W60margin{
			    width:60px !important;
			    text-align: left !important;
			    
			}
			.W80 .th-inner {
			    width:80px !important;
			}
			.W90 .th-inner {
			    width:90px !important;
			}
			.W100 .th-inner {
			    width:100px !important;
			}
			.W120 .th-inner {
			    width:120px !important;
			}
			.W150 .th-inner {
			    width:150px !important;
			}
			.W160 .th-inner {
			    width:200px !important;
			    padding-left: 150px;
			}
			.w160{
				width: 200px !important;
				padding-left: 150px;
			}
			.create_time .th-inner {
			    width:200px !important;
			    /*padding-left: 150px !important;*/
			}
			.create_time{
				width: 200px !important;
				padding-left: 149px !important;
			}
			.W170 .th-inner {
			    width:170px !important;
			}
			.W220 .th-inner {
			   width:220px !important;
			   position: absolute;
			   right: 0;
			   top: 0;
			   border-left: 1px solid #DDDDDD ;
			   background: #F3F3F4;
			   height: 40px;
			   border-bottom: 1px solid #DDDDDD;
			}
			.W220{
			   width:220px !important;
			   position: absolute;
			   right: 0;
			   background: #F3F3F4;	
			   border-bottom: 1px solid #DDDDDD;
			}
			.ordernumber{
				width: 150px !important;
				position: absolute;
				left: 0;
				height: 40px;
				background: #F3F3F4;
				border-right: 1px solid #DDDDDD;
			}
			.ordernumber .th-inner{
				width: 150px !important;
				position: absolute;
				left: 0;
				top: 0;
				height: 40px;
				background: #F3F3F4;
				border-right: 1px solid #DDDDDD;
				border-bottom: 1px solid #DDDDDD;
			}
			.RemoveC a{
				margin-bottom: 0;
			}
		</style>

	</head>

	<body class="gray-bg">
		<div class="daoHang clearfix">
			<div class="dhLeft">
				<sapn><i class="syIcon"></i>位置：
					<a href="javaScript:;" id="ReIndex">首页</a>&gt;
					<a href="javaScript:;">工单管理</a>&gt;
					<a href="" class="nowPosition">已处理工单</a>
				</sapn>
			</div>
			<div class="dhRight">
				<a href="#" title="刷新"><i class="fa fa-refresh"></i></a>
			</div>
		</div>
		<div class="wrapper wrapper-content animated fadeInRight">

			<div class="toolBox">
				<div class="th-bar clearfix">
					<div class="pull-left">
						<div class="form-inline">
							<div class="form-group">
								<select class="form-control selectpicker" id="orderSource" data-live-search="true">
									<option value="">请选择工单来源</option>
								</select>
							</div>
							<div class="form-group">
								<select class="form-control selectpicker" id="orderType" data-live-search="true">
									<option value="">请选择工单类型</option>
								</select>
							</div>
							<div class="form-group">
								<select class="form-control selectpicker" id="productTypeFilt" data-live-search="true">
									<option value="">请选择产品类别</option>
								</select>
							</div>
							
							<!--<div class="time-box form-group">
								<i class="tub fa fa-caret-down down" style="color: #676b6d;"></i>
								<input class="form-control" type="text" id="typeclass" placeholder="请选择城市" readonly="readonly">
								<input type="text" class="inps2">
                                <input type="text" class="inps3">
								<input type="hidden" id="typeclassId" />
								<div class="addTree treeList">
									<p class="plasechoce">请选择</p>
									<ul id="TreeDemo" class="ztree">

									</ul>
								</div>
							</div>-->
							<div class="time-box form-group">
								<i class="tub fa fa-calendar"></i>
								<input class="form-control search_time" type="text" id="greetingTimes" placeholder="请选择时间">
							</div>
							<div class="time-box form-group">
								<input class="form-control" type="text" id="cityName" placeholder="请输入城市">
							</div>
							<div class="time-box form-group">
								<input class="form-control" type="text" id="keyWord" placeholder="请输入关键字">
							</div>
							<div class="time-box form-group">
								<input class="form-control" type="text" id="orderNum" placeholder="请输入工单号">
							</div>
							
						</div>
					</div>

					<div class="pull-right">
						<button class="btns ss">搜索</button>
						<!--<button class="btns gjss">高级搜索</button>-->
						<a class="btns" onclick="dcexcel(this)">导出</a>
					</div>
				</div>
			</div>

			<div style="width: 100%;padding: 10px;" id="ce">
				<table id="workorderlist" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
					<thead>
						<tr>
							<th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单编号</th>
							<th data-field="F_CreateTime" data-align="center">创建时间</th>
							<th data-field="F_State" data-formatter="GetStateName" data-align="center">工单状态</th>
							<th data-field="F_Area" data-formatter="characterFive" data-align="center">区域</th>
							<th data-field="F_Province" data-formatter="characterFive" data-align="center">省</th>
							<th data-field="F_City" data-formatter="characterFive" data-align="center">市</th>
							<th data-field="F_Content" data-align="center" data-formatter="Detail" style="width:500px;">投诉事件描述</th>
							<th data-field="F_CusName" data-formatter="characterFive" data-align="center" data-class="E73">姓名</th>
							<th data-field="F_CusPhone" data-align="center">客户电话</th>
							<th data-field="ProductTypeName" data-formatter="characterFive" data-align="center">产品类别</th>
							<th data-field="F_ProductName" data-formatter="characterFive" data-align="center">产品名称</th>
							<th data-field="F_BatchNumber" data-align="center">生产批号</th>
							<th data-field="SourceName" data-formatter="characterFive" data-align="center">来源</th>
							<th data-field="F_WorkOrderId" data-formatter="RemoveBtn" data-align="center">操作</th>
						</tr>
					</thead>
				</table>
			</div>
			<div style="width: 100%;padding: 10px;" id="ces">
				<table id="workorderlist_" class="market" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
					<thead>
						<tr>
							<th data-field="F_WorkOrderId" data-formatter="View" data-align="center">工单编号</th>
							<th data-field="F_CreateTime" data-align="center">创建时间</th>
							<th data-field="F_State" data-formatter="GetStateName" data-align="center">工单状态</th>
							<th data-field="F_Area" data-formatter="characterFive" data-align="center">区域</th>
							<th data-field="F_Province" data-formatter="characterFive" data-align="center">省</th>
							<th data-field="F_City" data-formatter="characterFive" data-align="center">市</th>
							<th data-field="F_Content" data-align="center" data-formatter="Detail" style="width:500px;">投诉事件描述</th>
							<th data-field="F_CusName" data-formatter="characterFive" data-align="center" data-class="E73">姓名</th>
							<th data-field="F_CusPhone" data-align="center">客户电话</th>
							<th data-field="ProductTypeName" data-formatter="characterFive" data-align="center">产品类别</th>
							<th data-field="F_ProductName" data-formatter="characterFive" data-align="center">产品名称</th>
							<th data-field="F_BatchNumber" data-align="center">生产批号</th>
							<th data-field="SourceName" data-formatter="characterFive" data-align="center">来源</th>
							<th data-field="F_WorkOrderId" data-formatter="RemoveBtn" data-align="center">操作</th>
						</tr>
					</thead>
				</table>
			</div>
			<!--查看详情-->
			<div class="ckxq  Hidens">
				<ul class="clearfix ckxq_ul">
					<li class="Active">工单详情</li>
					<li>跟进记录</li>
					<!--去掉-->
					<!--<li>催办记录</li>
                <li>评论记录</li>-->
					<span class="Closed">×</span>
				</ul>
				<div class="gdxq">
					<div class="">
						<table id="gdxq_table" border="0" class="table table-bordered  table-hover " style="width: 100%;">
							<tbody class="tbodys">
								<tr>
									<th>工单编号：</th>
									<td>
										<span id="xq_gdbh"></span>
									</td>
									<th>工单类型：</th>
									<td>
										<span id="xq_gdlx"></span>
									</td>
									<th>投诉类型：</th>
									<td>
										<span id="F_complaint"></span>
									</td>
								</tr>
								<tr>
									<th>创建时间：</th>
									<td>
										<span id="xq_cjsj"></span>
									</td>
									<th>工单状态：</th>
									<td>
										<span id="xq_gdzt"></span>
									</td>
									<th>客户姓名：</th>
									<td>
										<span id="xq_khxm"></span>
									</td>
									
								</tr>
								<tr>
									<th>客户电话：</th>
									<td>
										<span id="xq_khdh"></span>
									</td>
									<th>购买日期：</th>
									<td>
										<span id="buyDate"></span>
									</td>
									<th>购买地址：</th>
									<td>
										<span id="buyAddress"></span>
									</td>
								</tr>
								<tr>
									<th>产品名称：</th>
									<td>
										<span id="productName"></span>
									</td>
									<th>产品类别：</th>
									<td>
										<span id="productType"></span>
									</td>
									<th class="snRmove">生产日期：</th>
									<td class="snRmove">
										<span id="productDate"></span>
									</td>
								</tr>
								<tr>
									<th>生产批号：</th>
									<td>
										<span id="batchNumber"></span>
									</td>
									<th>使用日期：</th>
									<td>
										<span id="userDate"></span>
									</td>
									<th>区域：</th>
									<td>
										<span id="areaName"></span>
									</td>									
								</tr>
								<tr>
									<th>客诉专员：</th>
									<td>
										<span id="VipName"></span>
									</td>
									<th>专员电话：</th>
									<td>
										<span id="F_VipPhone"></span>
									</td>
									<th class="snRmove">区县：</th>
									<td class="snRmove">
										<span id="county"></span>
									</td>
									
								</tr>
								<tr>
									<th class="snRmove">样品寄回：</th>
									<td class="snRmove">
										<span id="F_IsBack"></span>
									</td>
								</tr>
								<tr>
									<th>事件描述：</th>
									<td colspan="5" id="conTent">
										
									</td>
								</tr>
								<tr>
									<th>备注：</th>
									<td colspan="5" id="remark">
										
									</td>
								</tr>
							</tbody>

						</table>
					</div>
					<div class="">
						<table id="gdxq_table" border="0" class="table table-bordered  table-hover " style="width: 100%;">
							<tbody class="tbodys">
								<tr>
									<th>处理费用：</th>
									<td>
										<span id="F_DealCost"></span>
									</td>
									
									<th>处理状态：</th>
									<td>
										<span id="DealStateName"></span>
									</td>
									<th>响应状态：</th>
									<td>
										<span id="F_DealTimely"></span>
									</td>
								</tr>
								<tr>
									<th>处理结果：</th>
									<td colspan="5" id="F_DealResult">
										
									</td>
								</tr>
								<tr>
									
									<th>客诉进展详述：</th>
									<td colspan="5" id="F_DealDes">
										
									</td>
								</tr>
							</tbody>

						</table>
					</div>
				</div>
				<div class="gdxq" style="display:none;">
					
				</div>
			</div>
		</div>

		<div class="t-shade">

			<!--处理工单-->
			<div class="shade_k clgd ">
				<div class="shade_title">
					<span>评论工单<srong class="cknum"></srong></span>
					<span class="setwin"><a>x</a></span>
				</div>
				<div class="shade_content">
					<div class="dgxx_table size-13">
						<table class="_table1 table table-bordered  table-hover " border="0" cellspacing="0" cellpadding="0" style="width: 100%;">
							<tr>
								<th>工单编号：</th>
								<td>
									<span id="cl_gdbh"></span>
								</td>

								<th>工单类型：</th>
								<td>
									<span id="cl_gdlx"></span>
								</td>
							</tr>
							<tr>
								<th>客户姓名：</th>
								<td>
									<span id="cl_khxm"></span>
								</td>

								<th>客户电话：</th>
								<td>
									<span id="cl_khdh"></span>
								</td>
							</tr>
							<tr>
								<th>反馈内容及处理结果：</th>
								<td colspan="5 " id="cl_gdnr" style="width: 150%;">
								</td>
							</tr>
							<tr>
								<th>评论内容：</th>
								<td colspan="3">
									<div>
										<textarea id="cont" name="" rows="3" style="width:100%;"></textarea>
									</div>
								</td>
							</tr>
						</table>
					</div>
					<div class="clearfix wh_btn">
						<input type="button" value="确定" class="btn-info" id="plgd" />
					</div>
				</div>
			</div>

		</div>

		<script src="../js/zTree/jquery.ztree.core.js"></script>
		<script src="../js/kindeditor/kindeditor.js"></script>
		<script src="../js/kindeditor/lang/zh_CN.js"></script>
		<script src="../js/WorkOrder/WorkOrder.js"></script>
		<script src="../js/laydate/laydate.js"></script>
		<script src="../js/bootstrap-select/js/bootstrap-select.js"></script>
		<script src="../js/comboSelect/jquery.combo.select.js"></script>
		<script>
			var selid;
			var zpid;
			var stype = 1;
			$(document).ready(function() {
				laydate.render({
					elem: '#greetingTimes',
					range: '~',
					//							type: 'datetime',
					//max : 31,
					//										min: 0,
					theme: '#1ab394',
				});
				$.ajax({
					type: "get",
					url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
					dataType: 'json',
					async: false,
					data: {
						token: $.cookie("token")
					},
					success: function(data) {
						if(data.state.toLowerCase() == 'success') {
							if(data.data.groname == '思念组') {
								$(".snRmove").remove();
								$(".dkRmove").show();
							} else {
								$(".snRmove").show();
								$(".dkRmove").remove();
							}
						}
					}
				});
				//处理工单
				$("#plgd").click(function() {
					if(!$("#cont").val()) {
						layer.confirm('请输入评论内容！', {
							btn: ['确定']
						});
						return;
					}
					$.post(huayi.config.callcenter_url + 'WorkOrder/AddWorkOrderComment', {
						orderid: zpid,
						cont: $("#cont").val(),
						"token": $.cookie("token")
					}, function(result) {
						result = $.parseJSON(result);
						if(result.state.toLowerCase() == "success") {

							layer.msg("评论工单成功");
							$(".t-shade").removeClass("cx");
							$(".clgd").removeClass("cx");
							if(ns == 1) {
								$('#workorderlist').bootstrapTable('refresh');
							} else {
								$('#workorderlist_').bootstrapTable('refresh');
							}
						}
					})
				})
			})
			
			function initTable() {
				//先销毁表格
				$('#workorderlist').bootstrapTable('destroy');
				//初始化表格,动态从服务器加载数据
				$("#workorderlist").bootstrapTable({
					method: "get", //使用get请求到服务器获取数据
					url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
					contentType: 'application/x-www-form-urlencoded',
					striped: true, //表格显示条纹
					pagination: true, //启动分页
					pageSize: 10, //每页显示的记录数
					pageNumber: 1, //当前第几页
					pageList: [5, 10,20, 50, 100], //记录数可选列表
					search: false, //是否启用查询
					showColumns: false, //显示下拉框勾选要显示的列
					showRefresh: false, //显示刷新按钮
					sidePagination: "server", //表示服务端请求
					fixedColumns: true,
                	fixedNumber: 14,
                	columns:[{class:'W120'},{class:'W160'},{class:'W80'}
                	,{class:'W100'},{class:'W100'},{class:'W100'}
                	,{class:'W170'},{class:'W100'},{class:'W120'}
                	,{class:'W100'},{class:'W100'},{class:'W120'}
                	,{class:'W60margin'},{class:'W220'}],
					//设置为undefined可以获取pageNumber，pageSize，searchText，sortName，sortOrder
					//设置为limit可以获取limit, offset, search, sort, order
					queryParamsType: "undefined",
					queryParams: function queryParams(params) { //设置查询参数
						var param = {
							page: params.pageNumber,
							pagesize: params.pageSize,
							token: $.cookie("token"),
							state: 1,
							source: $('#orderSource').val(), //工单来源
							type:$("#orderType").val(), //工单类型
							producttype:$('#productTypeFilt').val(), //产品类别
//							province:$(".inps2").val(),
							city:$("#cityName").val(),
							key:$('#keyWord').val(), //内容关键字
							workid:$('#orderNum').val(), //内容关键字
							starttime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[0], //开始时间
							endtime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[1], //结束时间
							userid: $('#userid').val() //坐席
						};
						//                  if (stype == '1') {
						//                      param.name = $("#name").val();
						//                      param.tel = $("#tel").val();
						//                  } else if (stype == '2') {
						//                      param.name = $("#ss_khxm").val();
						//                      param.tel = $("#ss_khdh").val();
						//                      param.key = $("#ss_gdnr").val();
						//                      param.type = $("#ss_gdlx").val();
						//                      param.orderid = $("#ss_gdbh").val();
						//                      param.code = $("#ss_zxgh").val();
						//                  }
						return param;
					},
					onLoadSuccess: function() { //加载成功时执行
						//layer.msg("加载成功");
					},
					onLoadError: function() { //加载失败时执行
						//layer.msg("加载数据失败", { time: 1500, icon: 2 });
					}
				});
			}

			function initTables() {
				//先销毁表格
				$('#workorderlist_').bootstrapTable('destroy');
				//初始化表格,动态从服务器加载数据
				$("#workorderlist_").bootstrapTable({
					method: "get", //使用get请求到服务器获取数据
					url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
					contentType: 'application/x-www-form-urlencoded',
					striped: true, //表格显示条纹
					pagination: true, //启动分页
					pageSize: 10, //每页显示的记录数
					pageNumber: 1, //当前第几页
					pageList: [5,10,20, 50, 100], //记录数可选列表
					search: false, //是否启用查询
					showColumns: false, //显示下拉框勾选要显示的列
					showRefresh: false, //显示刷新按钮
					sidePagination: "server", //表示服务端请求
					fixedColumns: true,
                	fixedNumber: 14,
                	columns:[{class:'ordernumber'},{class:'create_time'},{class:'W80'}
                	,{class:'W100'},{class:'W100'},{class:'W100'}
                	,{class:'W170'},{class:'W100'},{class:'W120'}
                	,{class:'W100'},{class:'W100'},{class:'W120'}
                	,{class:'W60margin'},{class:'W220'}],
					//设置为undefined可以获取pageNumber，pageSize，searchText，sortName，sortOrder
					//设置为limit可以获取limit, offset, search, sort, order
					queryParamsType: "undefined",
					queryParams: function queryParams(params) { //设置查询参数
						var param = {
							page: params.pageNumber,
							pagesize: params.pageSize,
							state: 1,
							token: $.cookie("token"),
							source: $('#orderSource').val(), //工单来源
							type:$("#orderType").val(), //工单类型
							producttype:$('#productTypeFilt').val(), //产品类别
//							province:$(".inps2").val(),
							city:$("#cityName").val(),
							key:$('#keyWord').val(), //内容关键字
							workid:$('#orderNum').val(), //内容关键字
							starttime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[0], //开始时间
							endtime: $('#greetingTimes').val() && $('#greetingTimes').val().split(' ~ ')[1], //结束时间
							userid: $('#userid').val() //坐席

						};
						//                  if (stype == '1') {
						//                      param.name = $("#name").val();
						//                      param.tel = $("#tel").val();
						//                  } else if (stype == '2') {
						//                      param.name = $("#ss_khxm").val();
						//                      param.tel = $("#ss_khdh").val();
						//                      param.key = $("#ss_gdnr").val();
						//                      param.type = $("#ss_gdlx").val();
						//                      param.orderid = $("#ss_gdbh").val();
						//                  }
						return param;
					},
					onLoadSuccess: function() { //加载成功时执行
						//layer.msg("加载成功");
					},
					onLoadError: function() { //加载失败时执行
						//layer.msg("加载数据失败", { time: 1500, icon: 2 });
					}
				});
			}

			function dcexcel(obj) {
				var url = huayi.config.callcenter_url + "WorkOrder/GetList?isdc=1&token=" + $.cookie("token");

				if(stype == '1') {
					url += "&state=1";//状态
					url += "&source=" + $("#orderSource").val();//工单来源
					url += "&type=" + $("#orderType").val();//工单类型
					url += "&producttype=" + $('#productTypeFilt').val();//产品类别
					url += "&province=" + $('.inps2').val();//省
					url += "&city=" + $('#cityName').val();//市
					url += "&key=" + $('#keyWord').val();//关键词
					url += "&workid=" + $('#orderNum').val();//关键词
					url += "&starttime=" + ($("#greetingTimes").val() && $("#greetingTimes").val().split(' ~ ')[0]);//开始时间
					url += "&endtime=" + ($("#greetingTimes").val() && $("#greetingTimes").val().split(' ~ ')[1]);//结束时间
				} else if(stype == '2') {
					url += "&name=" + $("#ss_khxm").val() + "&tel=" + $("#ss_khdh").val() + "&key=" + $("#ss_gdnr").val() + "&state=" + $("#ss_gdzt").val();
					url += "&type=" + $("#ss_gdlx").val() + "&orderid=" + $("#ss_gdbh").val() + "&code=" + $("#ss_zxgh").val();
				}
				obj.href = url;
			}

			var ns;
			$.ajax({
				type: "get",
				url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
				dataType: 'json',
				async: true,
				data: {
					token: $.cookie("token")
				},
				success: function(data) {
					if(data.state.toLowerCase() == 'success') {
						if(data.data.groname == '思念组') {
							$('#ce').show();
							ns = 1;
							$('.BZ').removeClass("Hidens");
						} else {
							$('#ces').show();
							ns = 2;
							$('.BZ').addClass("Hidens");
						}
					}
				}
			});
		</script>
	</body>

</html>