|
|
@@ -41,7 +41,7 @@
|
|
41
|
41
|
<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" IVR_Name="数据集映射" Note="取节假日结果" >
|
|
42
|
42
|
<Map Var="HolidayVerify" />
|
|
43
|
43
|
</cell>
|
|
44
|
|
- <cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="15" FalsePos="701" IVR_Name="数据比较" Note="判断节假日" />
|
|
|
44
|
+ <cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="701" FalsePos="15" IVR_Name="数据比较" Note="判断节假日" />
|
|
45
|
45
|
|
|
46
|
46
|
<!--转值班电话开始-->
|
|
47
|
47
|
<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_FuWaiHZ;Data Source=192.168.4.18" SqlStr="EXEC P_GetZBDH " IsSaved="yes" SuccessPos="702" FailPos="28" Note="获取值班电话" />
|
|
|
@@ -66,11 +66,11 @@
|
|
66
|
66
|
<!--获取坐席组-->
|
|
67
|
67
|
<!--排队-转坐席/留言-->
|
|
68
|
68
|
<!--无坐席登录转值班电话，坐席全忙提示继续等待或挂机-->
|
|
69
|
|
- <cell Name="CELL_QUEUE" Pos="17" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo" NoAgentPos="701" NoFreePos="18" SuccessPos="22" HangupPos="29" IVR_Name="请求排队" Note="排队节点" />
|
|
|
69
|
+ <cell Name="CELL_QUEUE" Pos="17" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo" NoAgentPos="18" NoFreePos="18" SuccessPos="22" HangupPos="29" IVR_Name="请求排队" Note="排队节点" />
|
|
70
|
70
|
<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" HangupPos="29" SuccessPos="19" FailPos="28" IVR_Name="放音收按键" Note="坐席全忙放音" />
|
|
71
|
71
|
<cell Name="CELL_BRANCH" Pos="19" Var="Key" DefaultPos="18" IVR_Name="分支节点" Note="分支节点" >
|
|
72
|
72
|
<Branch Pos="20" Value="1" /> <!--继续排队-->
|
|
73
|
|
- <!-- <Branch Pos="24" Value="2" /> --> <!--留言-->
|
|
|
73
|
+ <Branch Pos="24" Value="2" /> <!--留言-->
|
|
74
|
74
|
</cell>
|
|
75
|
75
|
<cell Name="CELL_CONTINUEQUEUE" Pos="20" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" TimeoutPos="18" SuccessPos="22" HangupPos="29" IVR_Name="继续排队" Note="继续排队节点" />
|
|
76
|
76
|
<cell Name="CELL_CANCELQUEUE" Pos="21" Reason="等烦了" Next="28" IVR_Name="取消排队" Note="放弃排队节点" />
|
