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+<!DOCTYPE html>
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+<html>
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+
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+<head>
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+ <meta charset="UTF-8">
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+ <title>未接电话</title>
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+ <meta name="viewport" content="width=device-width, initial-scale=1.0">
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+ <link href="../css/init.css" rel="stylesheet" />
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+ <link href="../css/Table/table1.css" rel="stylesheet" />
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+ <link rel="stylesheet" href="../js/select2/css/select2.min.css" />
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+ <link rel="stylesheet" href="../js/zTree/zTreeStyle.css" />
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+ <script src="../Script/Common/huayi.load.js"></script>
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+ <script src="../Script/Common/huayi.config.js"></script>
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+ <script src="../js/zTree/jquery.ztree.core.js"></script>
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+ <script src="../js/laydate/laydate.js"></script>
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+ <style>
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+ .select2-container--default .select2-selection--single {
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+ border: 1px solid #e5e6e7;
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+ }
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+
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+ .select2-dropdown {
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+ border: 1px solid #e5e6e7;
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+ width: 200px;
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+ }
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+
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+ .select2-container .select2-selection--single {
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+ height: 34px;
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+ }
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+
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+ .select2-container {
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+ width: 130px !important;
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+ }
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+
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+ .select2-selection__rendered {
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+ line-height: 34px;
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+ }
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+
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+ .LY:hover {
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+ color: #fff;
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+ }
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+
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+ .LY:active {
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+ color: #fff !important;
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+ }
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+
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+ .xl {
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+ margin-left: -17px;
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+ margin-top: -4px;
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+ cursor: pointer;
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+ }
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+
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+ #menuContent {
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+ background: #fff;
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+ position: absolute;
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+ width: 100%;
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+ border: 1px solid darkgrey;
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+ right: 0;
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+ top: 34px;
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+ z-index: 10;
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+ display: none;
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+ overflow-y: auto;
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+ }
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+
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+ #treeDemo li {
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+ width: 100%;
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+ }
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+
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+ #citySel {
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+ border: none;
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+ height: 25px;
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+ padding-left: 12px;
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+ }
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+
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+ .clears {
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+ cursor: pointer;
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+ padding-left: 19px;
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+ padding-top: 5px;
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+ }
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+
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+ .clears:hover {
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+ background: #ebebeb;
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+ }
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+
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+ .toolBox .form-group {
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+ margin-bottom: 10px;
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+ }
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+
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+ .call_num {
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+ vertical-align: middle;
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+ cursor: pointer;
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+ color: #337ab7;
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+ }
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+ </style>
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+</head>
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+
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+<body class="gray-bg">
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+ <div class="daoHang clearfix">
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+ <div class="dhLeft">
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+ <sapn><i class="syIcon"></i>位置：
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+ <a href="javaScript:;" id="ReIndex">首页</a>>
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+ <a href="javaScript:;">话务管理</a>>
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+ <a href="" class="nowPosition">未接电话</a>
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+ </sapn>
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+ </div>
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+ <div class="dhRight">
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+ <a href="#" title="刷新"><i class="fa fa-refresh"></i></a>
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+ </div>
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+ </div>
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+ <div class="wrapper wrapper-content animated fadeInRight">
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+ <div class="toolBox clearfix">
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+ <div class="pull-left">
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+ <div class="form-inline">
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+ <div class="time-box form-group">
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+ <i class="tub fa fa-calendar"></i>
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+ <input class="form-control search_time" type="text" id="ss_kssj" placeholder="请选择起止时间">
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+ </div>
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+ <div class="form-group">
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+ <select id="ss_hcfx" class="form-control">
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+ <option value="">请选择呼出方向</option>
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+ <option value="0">呼入</option>
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+ <option value="1">呼出</option>
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+ </select>
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+ </div>
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+
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+ <div class="form-group BMs" style="position: relative;">
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+ <div class="company">
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+ <div class="inpBox" id="organizer">
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+ <input id="citySel" class="photo x-color" readonly autocomplete="off" placeholder="请选择部门" />
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+ <i class="xl xl_one caret" id="xl_one"></i>
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+ <div id="menuContent" class="menuContent">
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+ <div class="clears">请选择部门</div>
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+ <ul id="treeDemo" class="ztree"></ul>
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+ </div>
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+ </div>
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+ </div>
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+ </div>
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+ <div class="form-group">
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+ <input id="tel" type="text" class="form-control" placeholder="请输入电话号码" />
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+ </div>
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+ <div class="form-group">
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+ <select id="seat" class="form-control">
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+ <option value="">请选择坐席</option>
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+ </select>
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+ </div>
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+ </div>
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+ </div>
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+ <div class="pull-right">
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+ <a class="sc_btn search">搜索</a>
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+ <a class="sc_btn export">导出</a>
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+ </div>
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+ </div>
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+
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+ <div style="width: 100%;padding: 10px;">
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+ <table id="list" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
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+ <thead>
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+ <tr>
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+ <th data-field="CallNumber" data-align="center" data-formatter="Code">编号</th>
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+ <th data-field="CusName" data-align="center">客户姓名</th>
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+ <th data-field="CallNumber" data-formatter="formatterCallNumber" data-align="center">电话号码</th>
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+ <th data-field="FilePath" data-formatter="setCode" data-align="center">录音</th>
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+ <th data-field="CallType" data-formatter="callType" data-align="center">呼叫方向</th>
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+ <th data-field="DealType" data-formatter="formatterDealType" data-align="center">处理方式</th>
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+ <th data-field="CallState" data-formatter="states" data-align="center">呼叫状态</th>
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+ <th data-field="DeptName" data-align="center">部门</th>
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+ <th data-field="UserCode" data-align="center">坐席工号</th>
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+ <th data-field="UserName" data-align="center">坐席姓名</th>
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+ <th data-field="BeginTime" data-align="center">开始时间</th>
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+ <th data-field="TalkStartTime" data-align="center">通话开始时间</th>
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+ <th data-field="TalkEndTime" data-align="center">通话结束时间</th>
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+ <th data-field="TalkLongTime" data-align="center">通话时长（S）</th>
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+ <th data-field="CallId" data-align="center" data-formatter="TX">操作</th>
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+ </tr>
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+ </thead>
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+ </table>
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+ <!--高级搜索框-->
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+ </div>
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+ </div>
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+ <!--下载框-->
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+ <div class="t-shade">
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+ <div class="shade_k">
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+ <div class="shade_title">
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+ <span>录音播放与下载<srong class="cknum"></srong></span>
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+ <span class="setwin"><a>x</a></span>
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+ </div>
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+ <div class="shade_content">
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+ <div class="Ly_box audiojs">
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+ </div>
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+ <div class="boxCon LY_box">
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+
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+ </div>
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+ </div>
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+ </div>
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+ </div>
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+
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+ <script>
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+ var stype = 1;
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+ var seatlist = [];
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+ var RoleId;
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+ var saveArrs = [];
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+ var IDs = '';
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+ var Names;
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+ $(document).ready(function () {
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+ //留言时间
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+ laydate.render({
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+ elem: '#ss_kssj',
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+ theme: '#1ab394',
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+ calendar: true,
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+ range: '~'
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+ });
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+ $('.clears').click(function () {
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+ $('#citySel').val('请选择部门');
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+ IDs = '';
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+ $('#menuContent').css('display', 'none');
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+ });
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+ $('#citySel').click(function () {
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+ $('#menuContent').css('display', 'block')
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+ });
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+ $('#menuContent').mouseleave(function () {
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+ $(this).css('display', 'none')
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+ });
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+
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+ $.getJSON(huayi.config.callcenter_url + 'UserAccount/GetNowUser', {
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+ "token": $.cookie("token")
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+ }, function (result) {
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+ if (result.state.toLowerCase() == "success") {
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+ RoleId = result.data.role.F_RoleId
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+ if (RoleId != "17") { //非系统管理员显示
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+ $('.BMs').hide();
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+ $('.SZBN').hide();
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+ }
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+ }
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+ })
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+ /*获取选中行对象*/
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+ $('#list').on("click-row.bs.table", function (e, row, ele) {
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+ $('.success').removeClass('success'); //去除之前选中的行的，选中样式
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+ $(ele).addClass('success'); //添加当前选中的 success样式用于区别
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+ });
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+ $(".setwin").click(function () {
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+ $(".t-shade").removeClass("cx");
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+ $('audio')[0].pause();
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+ });
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+ //坐席
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+ $.getJSON(huayi.config.callcenter_url + "UserAccount/GetSeatList", {
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+ token: $.cookie("token")
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+ }, function (result) {
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+ if (result.state.toLowerCase() == "success") {
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+ seatlist = result.data;
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+ bindseat($("#seat"));
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+ }
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+ });
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+
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+ //搜索
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+ $(".search").click(function () {
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+ stype = 1;
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+ initTable();
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+ });
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+
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+ initTable();
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+
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+ //部门
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+ tree()
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+
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+ function tree() {
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+ $.get(huayi.config.callcenter_url + "Department/GetDeptList", {
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+ "token": $.cookie("token"),
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+ // "pid": pid
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+ }, function (result) {
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+ result = $.parseJSON(result);
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+ $.fn.zTree.init($("#treeDemo"), setting2, result.data); //实例化树形图
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+ });
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+ }
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+
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+ var setting2 = {
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+ data: {
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+ key: {
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+ name: "text"
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+ },
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+ simpleData: {
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+ enable: true,
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+ idKey: "id",
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+ rootPId: 0
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+ }
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+ },
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+ callback: {
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+ onClick: addTreeClick
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+ }
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+ }
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+
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+ function addTreeClick(event, treeId, treeNode) {
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+ IDs = treeNode.id;
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+ Names = treeNode.text;
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+ $('#citySel').val(Names);
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+
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+ };
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+ $(".xl").click(function () {
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+ if ($(this).parent().find(".menuContent").is(":hidden")) {
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+ $(this).parent().find(".menuContent").show();
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+ } else {
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+ $(this).parent().find(".menuContent").hide();
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+ }
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+ });
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+ });
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+
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+ function bindseat(obj) {
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+ obj.empty();
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+ obj.append('<option value="">请选择坐席</option>');
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+ $(seatlist).each(function (i, n) {
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+ obj.append('<option value="' + n.F_UserCode + '">' + n.F_UserName + '</option>');
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+ })
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+ }
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+
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+ function initTable() {
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+ //先销毁表格
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+ $('#list').bootstrapTable('destroy');
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315
|
+ //初始化表格,动态从服务器加载数据
|
|
|
316
|
+ $("#list").bootstrapTable({
|
|
|
317
|
+ method: "get", //使用get请求到服务器获取数据
|
|
|
318
|
+ url: huayi.config.callcenter_url + "Callrecords/GetList", //获取数据的Servlet地址
|
|
|
319
|
+ contentType: 'application/x-www-form-urlencoded',
|
|
|
320
|
+ striped: true, //表格显示条纹
|
|
|
321
|
+ pagination: true, //启动分页
|
|
|
322
|
+ pageSize: 10, //每页显示的记录数
|
|
|
323
|
+ pageNumber: 1, //当前第几页
|
|
|
324
|
+ pageList: [10, 20, 50, 100], //记录数可选列表
|
|
|
325
|
+ search: false, //是否启用查询
|
|
|
326
|
+ showColumns: false, //显示下拉框勾选要显示的列
|
|
|
327
|
+ showRefresh: false, //显示刷新按钮
|
|
|
328
|
+ sidePagination: "server", //表示服务端请求
|
|
|
329
|
+ //设置为undefined可以获取pageNumber，pageSize，searchText，sortName，sortOrder
|
|
|
330
|
+ //设置为limit可以获取limit, offset, search, sort, order
|
|
|
331
|
+ queryParamsType: "undefined",
|
|
|
332
|
+ queryParams: function queryParams(params) { //设置查询参数
|
|
|
333
|
+ var param = {
|
|
|
334
|
+ page: params.pageNumber,
|
|
|
335
|
+ pagesize: params.pageSize,
|
|
|
336
|
+ usercode: $("#seat").val(),
|
|
|
337
|
+ phone: $("#tel").val(),
|
|
|
338
|
+ dept: IDs,
|
|
|
339
|
+ callstate: 0,
|
|
|
340
|
+ calltype: $("#ss_hcfx").val(),
|
|
|
341
|
+ starttime: $("#ss_kssj").val() && $("#ss_kssj").val().split(' ~ ')[0],
|
|
|
342
|
+ endtime: $("#ss_kssj").val() && $("#ss_kssj").val().split(' ~ ')[1],
|
|
|
343
|
+ token: $.cookie("token")
|
|
|
344
|
+ };
|
|
|
345
|
+
|
|
|
346
|
+ return param;
|
|
|
347
|
+ },
|
|
|
348
|
+ onLoadSuccess: function () { //加载成功时执行
|
|
|
349
|
+ //layer.msg("加载成功");
|
|
|
350
|
+ },
|
|
|
351
|
+ onLoadError: function () { //加载失败时执行
|
|
|
352
|
+ //layer.msg("加载数据失败", { time: 1500, icon: 2 });
|
|
|
353
|
+ }
|
|
|
354
|
+ });
|
|
|
355
|
+ }
|
|
|
356
|
+
|
|
|
357
|
+ // 格式化电话
|
|
|
358
|
+ function formatterCallNumber(val, row) {
|
|
|
359
|
+ return '<span class="call_num" onclick="calloutopt(\''+ val + '\',\''+ row.CallId + '\',\''+ row.CallRecordsId +'\')" title="点击进行回访">' + val + '<img src="../img/Phones.png"/></span>';
|
|
|
360
|
+ }
|
|
|
361
|
+
|
|
|
362
|
+ //格式化处理方式
|
|
|
363
|
+ function formatterDealType(val, row) {
|
|
|
364
|
+ //处理方式0:IVR处理1骚扰电话2自助服务3转值班电话4留言5呼损6人工处理
|
|
|
365
|
+ var str = '-';
|
|
|
366
|
+ switch (val) {
|
|
|
367
|
+ case 0:
|
|
|
368
|
+ str = 'IVR处理';
|
|
|
369
|
+ break;
|
|
|
370
|
+ case 1:
|
|
|
371
|
+ str = '骚扰电话';
|
|
|
372
|
+ break;
|
|
|
373
|
+ case 2:
|
|
|
374
|
+ str = '自助服务';
|
|
|
375
|
+ break;
|
|
|
376
|
+ case 3:
|
|
|
377
|
+ str = '转值班电话';
|
|
|
378
|
+ break;
|
|
|
379
|
+ case 4:
|
|
|
380
|
+ str = '留言';
|
|
|
381
|
+ break;
|
|
|
382
|
+ case 5:
|
|
|
383
|
+ str = '呼损';
|
|
|
384
|
+ break;
|
|
|
385
|
+ case 6:
|
|
|
386
|
+ str = '人工处理';
|
|
|
387
|
+ break;
|
|
|
388
|
+ }
|
|
|
389
|
+ return str;
|
|
|
390
|
+ }
|
|
|
391
|
+
|
|
|
392
|
+ //音频
|
|
|
393
|
+ function setCode(val) {
|
|
|
394
|
+ if (val) {
|
|
|
395
|
+ return '<div class="imgs">' +
|
|
|
396
|
+ '<img src="../img/vice.png" alt="" onclick= ck(this) item="' + val + '" />' +
|
|
|
397
|
+ '</div>';
|
|
|
398
|
+ } else {
|
|
|
399
|
+ return '';
|
|
|
400
|
+ }
|
|
|
401
|
+ }
|
|
|
402
|
+ //编号
|
|
|
403
|
+ function Code(val, row, index) {
|
|
|
404
|
+ return index + 1;
|
|
|
405
|
+ }
|
|
|
406
|
+ //方向呼出
|
|
|
407
|
+ function callType(val) {
|
|
|
408
|
+ if (val == 0) {
|
|
|
409
|
+ return '<div class="imgs">呼入</div>';
|
|
|
410
|
+ } else {
|
|
|
411
|
+ return '<div class="imgs">呼出</div>';
|
|
|
412
|
+ }
|
|
|
413
|
+ }
|
|
|
414
|
+
|
|
|
415
|
+ function states(val) {
|
|
|
416
|
+ if (val == 0) {
|
|
|
417
|
+ return '<div class="imgs">未接通</div>';
|
|
|
418
|
+ } else {
|
|
|
419
|
+ return '<div class="imgs">已接通</div>';
|
|
|
420
|
+ }
|
|
|
421
|
+ }
|
|
|
422
|
+ //回访
|
|
|
423
|
+ function dealType(val) {
|
|
|
424
|
+ if (val == 1) {
|
|
|
425
|
+ return '<div >已回访</div>';
|
|
|
426
|
+ } else {
|
|
|
427
|
+ return '';
|
|
|
428
|
+ }
|
|
|
429
|
+ }
|
|
|
430
|
+ //处理
|
|
|
431
|
+ function isDeal(val) {
|
|
|
432
|
+ if (val == 0) {
|
|
|
433
|
+ return '<div >未处理</div>';
|
|
|
434
|
+ } else {
|
|
|
435
|
+ return '<div >已处理</div>';
|
|
|
436
|
+ }
|
|
|
437
|
+ }
|
|
|
438
|
+ //录音
|
|
|
439
|
+ function ck(val) {
|
|
|
440
|
+ var path = $(val).attr("item");
|
|
|
441
|
+ $(".t-shade").addClass("cx");
|
|
|
442
|
+ $(".Ly_box").empty();
|
|
|
443
|
+ $(".LY_box").empty();
|
|
|
444
|
+ $('<audio style="width:100%;"class=" " src="' + path + '" loop="loop" controls="controls"></audio>').appendTo(".Ly_box");
|
|
|
445
|
+ $('<a href="' + path + '" class="sc_btn LY "download="' + path + '">下载录音</a>').appendTo(".LY_box");
|
|
|
446
|
+ }
|
|
|
447
|
+ //导出
|
|
|
448
|
+ $('.export').click(function () {
|
|
|
449
|
+ dcexcel(this);
|
|
|
450
|
+ })
|
|
|
451
|
+
|
|
|
452
|
+ function dcexcel(obj) {
|
|
|
453
|
+ var url = huayi.config.callcenter_url + "Callrecords/GetListExpt?token=" + $.cookie("token");
|
|
|
454
|
+ url += "&usercode=" + $("#seat").val() +
|
|
|
455
|
+ "&phone=" + $("#tel").val() +
|
|
|
456
|
+ "&callstate=0" +
|
|
|
457
|
+ "&calltype=" + $("#ss_hcfx").val() +
|
|
|
458
|
+ "&starttime=" + ($("#ss_kssj").val() && $("#ss_kssj").val().split(' ~ ')[0]) +
|
|
|
459
|
+ "&endtime=" + ($("#ss_kssj").val() && $("#ss_kssj").val().split(' ~ ')[1]) +
|
|
|
460
|
+ "&dept=" + IDs;
|
|
|
461
|
+ obj.href = url;
|
|
|
462
|
+ }
|
|
|
463
|
+
|
|
|
464
|
+ //格式化 操作
|
|
|
465
|
+ function TX(val, row) {
|
|
|
466
|
+ var html = '';
|
|
|
467
|
+ if (row.IsExitWorkOrder == false) {
|
|
|
468
|
+ return '<div class="warning" onclick=CL("' + val + '","' + row.CallNumber + '","' + row.CusName + '")><a class="warning">添加工单</a></div>'
|
|
|
469
|
+ }
|
|
|
470
|
+ }
|
|
|
471
|
+
|
|
|
472
|
+ function CL(id, phone, cCustomerName) {
|
|
|
473
|
+ top.$('#side-menu').find('.J_menuItem[data-id="Menu_26"]').parent().removeClass('sub_active');
|
|
|
474
|
+ top.$('#side-menu').find('.Click[data-id="Menu_41"]').trigger('click');
|
|
|
475
|
+ top.$('#side-menu').find('.J_menuItem[data-id="Menu_42"]').parent().addClass('sub_active').siblings().removeClass('sub_active');
|
|
|
476
|
+ top.$("iframe:visible")[0].src = "./WorkOrder/AddWorkOrder.html?cid=" + id + "&cphone=" + phone + "&cCustomerName=" + cCustomerName;
|
|
|
477
|
+ }
|
|
|
478
|
+
|
|
|
479
|
+ /**
|
|
|
480
|
+ * 外呼
|
|
|
481
|
+ * @telphone 电话号码
|
|
|
482
|
+ * @callid 记录callid
|
|
|
483
|
+ * @callRecordsId 记录电话的ID
|
|
|
484
|
+ */
|
|
|
485
|
+ function calloutopt(telphone, callid, callRecordsId) {
|
|
|
486
|
+ event.stopPropagation();
|
|
|
487
|
+ if (telphone) {
|
|
|
488
|
+ $.ajax({
|
|
|
489
|
+ type: "get",
|
|
|
490
|
+ url: huayi.config.callcenter_url + "CallOutOpt/GetCallOutprefix",
|
|
|
491
|
+ async: true,
|
|
|
492
|
+ dataType: 'json',
|
|
|
493
|
+ data: {
|
|
|
494
|
+ phone: telphone,
|
|
|
495
|
+ token: $.cookie("token")
|
|
|
496
|
+ },
|
|
|
497
|
+ success: function (result) {
|
|
|
498
|
+ if (result.state.toLowerCase() == "success") {
|
|
|
499
|
+ top.obj.Type = "MakeCall";
|
|
|
500
|
+ top.obj.DestinationNumber = result.data.phone;
|
|
|
501
|
+ top.obj.Header = result.data.fix;
|
|
|
502
|
+ top.obj.TaskType = "2"; //0:拨号外呼；1:问卷外呼；2未接来电外呼
|
|
|
503
|
+ top.obj.TaskPhoneID = callRecordsId; //记录电话的ID
|
|
|
504
|
+ top.obj.TaskID = callid; //记录callid
|
|
|
505
|
+ top.Send();
|
|
|
506
|
+ }
|
|
|
507
|
+ }
|
|
|
508
|
+ });
|
|
|
509
|
+ }
|
|
|
510
|
+ }
|
|
|
511
|
+
|
|
|
512
|
+ </script>
|
|
|
513
|
+
|
|
|
514
|
+</body>
|
|
|
515
|
+
|
|
|
516
|
+</html>
|
