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工单对接完成

jinquanwu 6 yıl önce
ebeveyn
c38509b8ca
işleme
e390f05ecb
23 değiştirilmiş dosya ile 541 ekleme ve 47 silme
Görünümü Böl Farklılık Durumunu Göster
  1. 6 1
      CallCenterWeb.UI/ReportForm/callTime.html
  2. 9 0
      CallCenterWeb.UI/ReportForm/department_table.html
  3. 88 0
      CallCenterWeb.UI/ReportForm/statistical_table.html
  4. 1 1
      CallCenterWeb.UI/WorkOrder/WorkOrderAppoint.html
  5. 4 4
      CallCenterWeb.UI/WorkOrder/WorkOrderAssigned.html
  6. 5 5
      CallCenterWeb.UI/WorkOrder/WorkOrderAwaitVist.html
  7. 5 5
      CallCenterWeb.UI/WorkOrder/WorkOrderBeen.html
  8. 3 3
      CallCenterWeb.UI/WorkOrder/WorkOrderDispose.html
  9. 1 1
      CallCenterWeb.UI/WorkOrder/WorkOrderExpedite.html
  10. 1 1
      CallCenterWeb.UI/WorkOrder/WorkOrderOverdue.html
  11. 4 4
      CallCenterWeb.UI/WorkOrder/WorkOrderPartake.html
  12. 5 5
      CallCenterWeb.UI/WorkOrder/WorkOrderParty.html
  13. 3 3
      CallCenterWeb.UI/WorkOrder/WorkOrderReceive.html
  14. 1 1
      CallCenterWeb.UI/WorkOrder/WorkOrderSearch.html
  15. 1 1
      CallCenterWeb.UI/WorkOrder/WorkOrderWchartList.html
  16. 6 4
      CallCenterWeb.UI/callScreen/call.js
  17. 8 2
      CallCenterWeb.UI/callScreen/callScreen.html
  18. 79 0
      CallCenterWeb.UI/commonTpl/addOrHuifang.html
  19. 7 2
      CallCenterWeb.UI/css/WorkOrder/Search.css
  20. 55 4
      CallCenterWeb.UI/js/WorkOrder/WorkOrder.js
  21. 37 0
      CallCenterWeb.UI/js/echarts.min.js
  22. 3 0
      CallCenterWeb.UI/js/index.js
  23. 209 0
      CallCenterWeb.UI/js/statistical_table.js

+ 6 - 1
CallCenterWeb.UI/ReportForm/callTime.html
Dosyayı Görüntüle 

@@ -195,6 +195,11 @@
195 195 
 							name: '呼入时长',
196 196 
 							yAxisIndex: 1,
197 197 
 							data: []
198 
+						},{
199 
+							type: 'line',
200 
+							name: '呼入未接通次数',
201 
+							yAxisIndex: 1,
202 
+							data: []
198 203 
 						},
199 204 
 						{
200 205 
 							type: 'bar',
 
@@ -388,7 +393,7 @@
388 393 
 												data: newArr
389 394 
 											};
390 395 
 										}
391 
-										return [formatterArr(tbodyCon, "呼入次数"), formatterArr(tbodyCon, "呼入时长"),
396 
+										return [formatterArr(tbodyCon, "呼入次数"), formatterArr(tbodyCon, "呼入时长"),formatterArr(tbodyCon, "呼入未接通次数"),
392 397 
 											formatterArr(tbodyCon, "呼出次数"), formatterArr(tbodyCon, "呼出时长"), formatterArr(tbodyCon, "呼出未接通次数"),
393 398 
 											formatterArr(tbodyCon, "振铃时长"), formatterArr(tbodyCon, "通话总时长"),
394 399 
 											formatterArr(tbodyCon, "平均通话总时长"),

+ 9 - 0
CallCenterWeb.UI/ReportForm/department_table.html
Dosyayı Görüntüle 

@@ -0,0 +1,9 @@
1 
+<!DOCTYPE html>
2 
+<html>
3 
+	<head>
4 
+		<meta charset="utf-8">
5 
+		<title></title>
6 
+	</head>
7 
+	<body>
8 
+	</body>
9 
+</html>

+ 88 - 0
CallCenterWeb.UI/ReportForm/statistical_table.html
Dosyayı Görüntüle 

@@ -0,0 +1,88 @@
1 
+<!DOCTYPE html>
2 
+<html>
3 
+
4 
+	<head>
5 
+		<meta charset="utf-8">
6 
+		<meta name="viewport" content="width=device-width, initial-scale=1.0">
7 
+		<script src="../Script/Common/huayi.load.js"></script>
8 
+		<script src="../Script/Common/huayi.config.js"></script>
9 
+		<link rel="stylesheet" href="../css/huTotal.css" />
10 
+		<link rel="stylesheet" href="../js/layui/css/layui.css" />
11 
+		<link rel="stylesheet" href="../css/init.css" />
12 
+		<title>呼叫数据图形分析</title>
13 
+	</head>
14 
+	<style>
15 
+		.hut-top {
16 
+			background: #f3f3f4;
17 
+			/*height: 60px;*/
18 
+			padding: 10px 20px;
19 
+		}
20 
+
21 
+		.hut-tcon {
22 
+			float: right;
23 
+		}
24 
+		.topCon {
25 
+    	float: none !important;
26 
+    }
27 
+		.dhLeft a {
28 
+			color: #999;
29 
+		}
30 
+	</style>
31 
+
32 
+	<body class="gray-bg" style="background: #fefefe;">
33 
+		<div class="hu-total">
34 
+			<div class="daoHang clearfix">
35 
+				<div class="dhLeft">
36 
+					<sapn><i class="syIcon"></i>位置：
37 
+						<a id="ReIndex" href="javaScript:;">首页</a>&gt;
38 
+						<a href="javaScript:;">报表分析</a>&gt;
39 
+						<a href="javaScript:;">话务运营分析</a>&gt;
40 
+						<a href="" class="nowPosition">呼叫数据图形分析</a>
41 
+					</sapn>
42 
+				</div>
43 
+				<div class="dhRight">
44 
+					<a href="#" title="刷新"><i class="fa fa-refresh"></i></a>
45 
+				</div>
46 
+
47 
+			</div>
48 
+			<div class="hut-top clearfix">
49 
+				<div class="topCon">
50 
+					<div class="form-inline th-bar clearfix">
51 
+
52 
+						<div class="time-box form-group">
53 
+							<i class="tub fa fa-calendar"></i>
54 
+							<input class="form-control" type="text" id="startTime" placeholder="请选择起止时间" style="width: 228px;">
55 
+						</div>
56 
+						<div class="form-group tool_bars pull-right">
57 
+							<button class="btns sear">搜索</button>
58 
+							<a class="btns export">导出</a>
59 
+						</div>
60 
+					</div>
61 
+				</div>
62 
+			</div>
63 
+			<ul class="nav nav-tabs hu-tab">
64 
+				<li role="presentation" class="active">
65 
+					<a href="javascript:;">图形</a>
66 
+				</li>
67 
+				<!-- <li role="presentation">
68 
+					<a href="javascript:;">表格</a>
69 
+				</li> -->
70 
+			</ul>
71 
+			<div class="hu-content">
72 
+				<div class="hu-con-right">
73 
+					<h2 style="text-align: center;font-size: 18px;">年呼叫数据对比</h2>
74 
+					<div id="hjCompaer" style="height: 500px;width: 100%;"></div>
75 
+				</div>
76 
+				<div class="hu-con-left">
77 
+					<h2 style="text-align: center;">年呼叫数据对比</h2>
78 
+					<div class="layui-hide" id="t_callTotal"></div>
79 
+				</div>
80 
+			</div>
81 
+		</div>
82 
+		<script src="../js/layui/layui.js"></script>
83 
+		<script src="../js/echarts.min.js"></script>
84 
+		<script src="../js/statistical_table.js"></script>
85 
+
86 
+	</body>
87 
+
88 
+</html>

+ 1 - 1
CallCenterWeb.UI/WorkOrder/WorkOrderAppoint.html
Dosyayı Görüntüle 

@@ -72,7 +72,7 @@
72 72 
 							<th data-field="GDZLName" data-align="center">工单子类</th>
73 73 
 							<!-- <th data-field="TypeClassName" data-align="center">业务办理</th> -->
74 74 
 							<th data-field="Customer" data-align="center">客户姓名</th>
75 
-							<th data-field="CustomerTel" data-formatter="helper.filter.cutTel" data-align="center">客户电话</th>
75 
+							<th data-field="CustomerTel"  data-align="center">客户电话</th>
76 76 
 							<!-- <th data-field="County" data-align="center">公司名称</th> -->
77 77 
 							<th data-field="Detail" data-align="center" data-formatter="formatterDetail">反馈内容</th>
78 78 
 							<!-- <th data-field="ResponDeptName" data-formatter="" data-align="center">接收部门</th> -->

+ 4 - 4
CallCenterWeb.UI/WorkOrder/WorkOrderAssigned.html
Dosyayı Görüntüle 

@@ -87,14 +87,14 @@
87 87 
 						<tr>
88 88 
 							<th data-field="WorkOrderID" data-formatter="formatterOrderId" data-align="center">工单编号</th>
89 89 
 							<th data-field="State" data-formatter="formatterState" data-align="center">工单状态</th>
90 
-							<!-- <th data-field="IsEffective" data-formatter="formatterIsEffective" data-align="center">工单有效性</th> -->
90 
+							<!-- <th data-field="IsEffective" data-formatter="formatterIsEffective" data-align="center">工单有效性</th>   data-formatter="helper.filter.cutTel" -->
91 91 
 							<th data-field="GDLYName" data-align="center">工单来源</th>
92 92 
 							<th data-field="GDLXName" data-align="center">工单类型</th>
93 
-							<th data-field="" data-align="center">工单子类</th>
93 
+							<th data-field="GDZLName" data-align="center">工单子类</th>
94 94 
 							<th data-field="Customer" data-align="center">客户姓名</th>
95 
-							<th data-field="CustomerTel" data-formatter="helper.filter.cutTel" data-align="center">客户电话</th>
95 
+							<th data-field="CustomerTel" data-align="center">客户电话</th>
96 96 
 							<th data-field="Detail" data-align="center" data-formatter="formatterDetail">反馈内容</th>
97 
-							<th data-field="Files" data-align="center">附件</th>
97 
+							<th data-field="FileUrl" data-formatter="formatfujian" data-align="center">附件</th>
98 98 
 							<th data-field="TimeoutTime" data-align="center">剩余时间</th>
99 99 
 							<th data-field="CreateUserNameRel" data-align="center">创建人</th>
100 100 
 							<th data-field="CreateTime" data-align="center">创建时间</th>

+ 5 - 5
CallCenterWeb.UI/WorkOrder/WorkOrderAwaitVist.html
Dosyayı Görüntüle 

@@ -90,19 +90,19 @@
90 90 
 							<!-- <th data-field="IsEffective" data-formatter="formatterIsEffective" data-align="center">工单有效性</th> -->
91 91 
 							<th data-field="GDLYName" data-align="center">工单来源</th>
92 92 
 							<th data-field="GDLXName" data-align="center">工单类型</th>
93 
-							<th data-field="" data-align="center">工单子类</th>
93 
+							<th data-field="GDZLName" data-align="center">工单子类</th>
94 94 
 							<th data-field="Customer" data-align="center">客户姓名</th>
95 
-							<th data-field="CustomerTel" data-formatter="helper.filter.cutTel" data-align="center">客户电话</th>
95 
+							<th data-field="CustomerTel"  data-align="center">客户电话</th>
96 96 
 							<th data-field="Detail" data-align="center" data-formatter="formatterDetail">反馈内容</th>
97 
-							<th data-field="Files" data-align="center">附件</th>
97 
+							<th data-field="FileUrl" data-formatter="formatfujian" data-align="center">附件</th>
98 98 
 							<th data-field="CreateUserNameRel" data-align="center">创建人</th>
99 99 
 							<th data-field="CreateTime" data-align="center">创建时间</th>
100 100 
 							<th data-field="AppointUserNameRel" data-align="center">指派人</th>
101 101 
 							<th data-field="AppointTime" data-align="center">指派时间</th>
102 102 
 							<th data-field="AppointContent" data-align="center">指派说明</th>
103 103 
 							<th data-field="ToDeptName" data-align="center">处理人</th>
104 
-							<th data-field="SureUserNameRel" data-align="center">处理时间</th>
105 
-							<th data-field="Clcontent" data-align="center">处理详情</th>
104 
+							<th data-field="SureTime" data-align="center">处理时间</th>
105 
+							<th data-field="clcontent" data-align="center">处理详情</th>
106 106 
 							<th data-field="SureTime" data-formatter="formatterOprateHuiF" data-align="center">操作工单</th>
107 107 
 						</tr>
108 108 
 					</thead>

+ 5 - 5
CallCenterWeb.UI/WorkOrder/WorkOrderBeen.html
Dosyayı Görüntüle 

@@ -90,19 +90,19 @@
90 90 
 							<!-- <th data-field="IsEffective" data-formatter="formatterIsEffective" data-align="center">工单有效性</th> -->
91 91 
 							<th data-field="GDLYName" data-align="center">工单来源</th>
92 92 
 							<th data-field="GDLXName" data-align="center">工单类型</th>
93 
-							<th data-field="" data-align="center">工单子类</th>
93 
+							<th data-field="GDZLName" data-align="center">工单子类</th>
94 94 
 							<th data-field="Customer" data-align="center">客户姓名</th>
95 
-							<th data-field="CustomerTel" data-formatter="helper.filter.cutTel" data-align="center">客户电话</th>
95 
+							<th data-field="CustomerTel"  data-align="center">客户电话</th>
96 96 
 							<th data-field="Detail" data-align="center" data-formatter="formatterDetail">反馈内容</th>
97 
-							<th data-field="Files" data-align="center">附件</th>
97 
+							<th data-field="FileUrl" data-formatter="formatfujian" data-align="center">附件</th>
98 98 
 							<th data-field="CreateUserNameRel" data-align="center">创建人</th>
99 99 
 							<th data-field="CreateTime" data-align="center">创建时间</th>
100 100 
 							<th data-field="AppointUserNameRel" data-align="center">指派人</th>
101 101 
 							<th data-field="AppointTime" data-align="center">指派时间</th>
102 102 
 							<th data-field="AppointContent" data-align="center">指派说明</th>
103 103 
 							<th data-field="ToDeptName" data-align="center">处理人</th>
104 
-							<th data-field="SureUserNameRel" data-align="center">处理时间</th>
105 
-							<th data-field="Clcontent" data-align="center">处理详情</th>
104 
+							<th data-field="SureTime" data-align="center">处理时间</th>
105 
+							<th data-field="clcontent" data-align="center">处理详情</th>
106 106 
 							<th data-field="ReturnUserNameRel" data-align="center">回访人</th>
107 107 
 							<th data-field="ReturnBakTime" data-align="center">回访时间</th>
108 108 
 							<th data-field="ReturnContent" data-align="center">回访结果</th>

+ 3 - 3
CallCenterWeb.UI/WorkOrder/WorkOrderDispose.html
Dosyayı Görüntüle 

@@ -71,11 +71,11 @@
71 71 
 							<!-- <th data-field="IsEffective" data-formatter="formatterIsEffective" data-align="center">工单有效性</th> -->
72 72 
 							<th data-field="GDLYName" data-align="center">工单来源</th>
73 73 
 							<th data-field="GDLXName" data-align="center">工单类型</th>
74 
-							<th data-field="" data-align="center">工单子类</th>
74 
+							<th data-field="GDZLName" data-align="center">工单子类</th>
75 75 
 							<th data-field="Customer" data-align="center">客户姓名</th>
76 
-							<th data-field="CustomerTel" data-formatter="helper.filter.cutTel" data-align="center">客户电话</th>
76 
+							<th data-field="CustomerTel"  data-align="center">客户电话</th>
77 77 
 							<th data-field="Detail" data-align="center" data-formatter="formatterDetail">反馈内容</th>
78 
-							<th data-field="Files" data-align="center">附件</th>
78 
+							<th data-field="FileUrl" data-formatter="formatfujian" data-align="center">附件</th>
79 79 
 							<th data-field="TimeoutTime" data-align="center">剩余时间</th>
80 80 
 							<th data-field="AppointUserNameRel" data-align="center">指派人</th>
81 81 
 							<th data-field="AppointTime" data-align="center">指派时间</th>

+ 1 - 1
CallCenterWeb.UI/WorkOrder/WorkOrderExpedite.html
Dosyayı Görüntüle 

@@ -72,7 +72,7 @@
72 72 
 							<th data-field="GDLXName" data-align="center">工单类型</th>
73 73 
 							<th data-field="TypeClassName" data-align="center">业务办理</th>
74 74 
 							<th data-field="Customer" data-align="center">姓名</th>
75 
-							<th data-field="CustomerTel" data-formatter="helper.filter.cutTel" data-align="center">客户电话</th>
75 
+							<th data-field="CustomerTel"  data-align="center">客户电话</th>
76 76 
 							<th data-field="County" data-align="center">公司名称</th>
77 77 
 							<th data-field="Detail" data-align="center" data-formatter="formatterDetail">反馈内容</th>
78 78 
 							<th data-field="ResponDeptName" data-formatter="" data-align="center">接收部门</th>

+ 1 - 1
CallCenterWeb.UI/WorkOrder/WorkOrderOverdue.html
Dosyayı Görüntüle 

@@ -71,7 +71,7 @@
71 71 
 							<th data-field="GDLXName" data-align="center">工单类型</th>
72 72 
 							<th data-field="TypeClassName" data-align="center">业务办理</th>
73 73 
 							<th data-field="Customer" data-align="center">姓名</th>
74 
-							<th data-field="CustomerTel" data-formatter="helper.filter.cutTel" data-align="center">客户电话</th>
74 
+							<th data-field="CustomerTel"  data-align="center">客户电话</th>
75 75 
 							<th data-field="County" data-align="center">公司名称</th>
76 76 
 							<th data-field="Detail" data-align="center" data-formatter="formatterDetail">反馈内容</th>
77 77 
 							<th data-field="ResponDeptName" data-formatter="" data-align="center">接收部门</th>

+ 4 - 4
CallCenterWeb.UI/WorkOrder/WorkOrderPartake.html
Dosyayı Görüntüle 

@@ -69,13 +69,13 @@
69 69 
 							<!-- <th data-field="IsEffective" data-formatter="formatterIsEffective" data-align="center">工单有效性</th> -->
70 70 
 							<th data-field="GDLYName" data-align="center">工单来源</th>
71 71 
 							<th data-field="GDLXName" data-align="center">工单类型</th>
72 
-							<th data-field="" data-align="center">工单子类</th>
73 
-							<th data-field="TypeClassName" data-align="center">业务办理</th>
72 
+							<th data-field="GDZLName" data-align="center">工单子类</th>
73 
+							<!-- <th data-field="TypeClassName" data-align="center">业务办理</th> -->
74 74 
 							<th data-field="Customer" data-align="center">客户姓名</th>
75 
-							<th data-field="CustomerTel" data-formatter="helper.filter.cutTel" data-align="center">客户电话</th>
75 
+							<th data-field="CustomerTel"  data-align="center">客户电话</th>
76 76 
 							<!-- <th data-field="County" data-align="center">公司名称</th> -->
77 77 
 							<th data-field="Detail" data-align="center" data-formatter="formatterDetail">反馈内容</th>
78 
-							<th data-field="Files" data-align="center">附件</th>
78 
+							<th data-field="FileUrl" data-formatter="formatfujian" data-align="center">附件</th>
79 79 
 							<th data-field="TimeoutTime" data-align="center">剩余时间</th>
80 80 
 							<!-- <th data-field="AuditUserNameRel" data-formatter="formatterAuditUser" data-align="center">接收人</th> -->
81 81 
 							<!-- <th data-field="CBCount" data-align="center">催办</th> -->

+ 5 - 5
CallCenterWeb.UI/WorkOrder/WorkOrderParty.html
Dosyayı Görüntüle 

@@ -70,18 +70,18 @@
70 70 
 							<!-- <th data-field="IsEffective" data-formatter="formatterIsEffective" data-align="center">工单有效性</th> -->
71 71 
 							<th data-field="GDLYName" data-align="center">工单来源</th>
72 72 
 							<th data-field="GDLXName" data-align="center">工单类型</th>
73 
-							<th data-field="" data-align="center">工单子类</th>
73 
+							<th data-field="GDZLName" data-align="center">工单子类</th>
74 74 
 							<!-- <th data-field="TypeClassName" data-align="center">业务办理</th> -->
75 75 
 							<th data-field="Customer" data-align="center">客户姓名</th>
76 
-							<th data-field="CustomerTel" data-formatter="helper.filter.cutTel" data-align="center">客户电话</th>
76 
+							<th data-field="CustomerTel"  data-align="center">客户电话</th>
77 77 
 							<th data-field="Detail" data-align="center" data-formatter="formatterDetail">反馈内容</th>
78 
-							<th data-field="Files" data-align="center">附件</th>
78 
+							<th data-field="FileUrl" data-formatter="formatfujian" data-align="center">附件</th>
79 79 
 							<th data-field="AppointUserNameRel" data-align="center">指派人</th>
80 80 
 							<th data-field="AppointTime" data-align="center">指派时间</th>
81 81 
 							<th data-field="AppointContent" data-align="center">指派说明</th>
82 82 
 							<th data-field="ToDeptName" data-align="center">处理人</th>
83 
-							<th data-field="SureUserNameRel" data-align="center">处理时间</th>
84 
-							<th data-field="Clcontent" data-align="center">处理详情</th>
83 
+							<th data-field="SureTime" data-align="center">处理时间</th>
84 
+							<th data-field="clcontent" data-align="center">处理详情</th>
85 85
86 86 
 							<!-- <th data-field="ResponDeptName" data-formatter="" data-align="center">接收部门</th>
87 87 
 							<th data-field="AuditUserNameRel" data-formatter="formatterAuditUser" data-align="center">接收人</th>

+ 3 - 3
CallCenterWeb.UI/WorkOrder/WorkOrderReceive.html
Dosyayı Görüntüle 

@@ -70,11 +70,11 @@
70 70 
 							<!-- <th data-field="IsEffective" data-formatter="formatterIsEffective" data-align="center">工单有效性</th> -->
71 71 
 							<th data-field="GDLYName" data-align="center">工单来源</th>
72 72 
 							<th data-field="GDLXName" data-align="center">工单类型</th>
73 
-							<th data-field="" data-align="center">工单子类</th>
73 
+							<th data-field="GDZLName" data-align="center">工单子类</th>
74 74 
 							<th data-field="Customer" data-align="center">客户姓名</th>
75 
-							<th data-field="CustomerTel" data-formatter="helper.filter.cutTel" data-align="center">客户电话</th>
75 
+							<th data-field="CustomerTel"  data-align="center">客户电话</th>
76 76 
 							<th data-field="Detail" data-align="center" data-formatter="formatterDetail">反馈内容</th>
77 
-							<th data-field="Files" data-align="center">附件</th>
77 
+							<th data-field="FileUrl" data-formatter="formatfujian" data-align="center">附件</th>
78 78 
 							<th data-field="TimeoutTime" data-align="center">剩余时间</th>
79 79 
 							<th data-field="AppointUserNameRel" data-align="center">指派人</th>
80 80 
 							<th data-field="AppointTime" data-align="center">指派时间</th>

+ 1 - 1
CallCenterWeb.UI/WorkOrder/WorkOrderSearch.html
Dosyayı Görüntüle 

@@ -84,7 +84,7 @@
84 84 
 							<th data-field="GDLXName" data-align="center">工单类型</th>
85 85 
 							<th data-field="TypeClassName" data-align="center">业务办理</th>
86 86 
 							<th data-field="Customer" data-align="center">姓名</th>
87 
-							<th data-field="CustomerTel" data-formatter="helper.filter.cutTel" data-align="center">客户电话</th>
87 
+							<th data-field="CustomerTel"  data-align="center">客户电话</th>
88 88 
 							<th data-field="County" data-align="center">公司名称</th>
89 89 
 							<th data-field="Detail" data-align="center" data-formatter="formatterDetail">反馈内容</th>
90 90 
 							<th data-field="ResponDeptName" data-formatter="" data-align="center">接收部门</th>

+ 1 - 1
CallCenterWeb.UI/WorkOrder/WorkOrderWchartList.html
Dosyayı Görüntüle 

@@ -67,7 +67,7 @@
67 67 
 							<th data-field="GDLXName" data-align="center">工单类型</th>
68 68 
 							<th data-field="TypeClassName" data-align="center">业务办理</th>
69 69 
 							<th data-field="Customer" data-align="center">姓名</th>
70 
-							<th data-field="CustomerTel" data-formatter="helper.filter.cutTel" data-align="center">客户电话</th>
70 
+							<th data-field="CustomerTel"  data-align="center">客户电话</th>
71 71 
 							<th data-field="County" data-align="center">公司名称</th>
72 72 
 							<th data-field="Detail" data-align="center" data-formatter="formatterDetail">反馈内容</th>
73 73 
 							<th data-field="ResponDeptName" data-formatter="" data-align="center">接收部门</th>

+ 6 - 4
CallCenterWeb.UI/callScreen/call.js
Dosyayı Görüntüle 

@@ -121,9 +121,10 @@ $(function() {
121 121 
 	});
122 122
123 123 
 	//获取工单来源
124 
-	helper.getDropList.getlistDropByDic($('#order_source'), 'GDLY').then(function() {
125 
-		$('#order_source').selectpicker('val', '468').trigger('change');
126 
-	});
124 
+	helper.getDropList.getlistDropByDic($('#order_source'), 'GDLY')
125 
+	// .then(function() {
126 
+	// 	$('#order_source').selectpicker('val', '468').trigger('change');
127 
+	// });
127 128 
 	//获取业务办理
128 129 
 	helper.getDropList.getlistDropByDic($('#order_handle'), 'YWLX');
129 130 
 	//获取工单子类
 
@@ -1249,6 +1250,7 @@ function orderSave() {
1249 1250 
 		note: $('#order_note').val(),//string 无效工单必填备注；
1250 1251 
 		limitdate:$('#sc_time').val(),//截止日期
1251 1252 
 		files: proimglist && proimglist.join(','), //附件
1253 
+		clcontent:$("#order_zhipai").val(), //指派说明
1252 1254 
 		ctype:$('#order_godant').val(),//工单子类
1253 1255 
 		clbm: order_transfer_dept,//int 接收部门；
1254 1256 
 		clid: order_receiveUser,//int 接收人；
 
@@ -1259,7 +1261,7 @@ function orderSave() {
1259 1261 
 		result = $.parseJSON(result);
1260 1262 
 		if(result.state.toLowerCase() === "success") {
1261 1263 
 			cleanOrderForm(); //清空新增工单的数据
1262 
-			$('.ld-service').find('li.KF').trigger('click'); //进入历史工单页面
1264 
+			// $('.ld-service').find('li.KF').trigger('click'); //进入历史工单页面
1263 1265 
 			top.workcount();
1264 1266 
 			layer.msg("保存成功");
1265 1267 
 		}

+ 8 - 2
CallCenterWeb.UI/callScreen/callScreen.html
Dosyayı Görüntüle 

@@ -427,9 +427,11 @@
427 427 
 						<div class="complain order_form" style="display:block;">
428 428 
 							<form class="form-inline clearfix" id="order_form">
429 429 
 								<div class="form-group col-md-12 clearfix">
430 
-									<label class="col-md-2">工单类型：</label>
430 
+									<label class="col-md-2">工单来源：</label>
431 431 
 									<div id="" class="col-md-10 r_order_type">
432 
-								         <select name="" id="order_source"></select>
432 
+								         <select name=""  id="order_source" data-live-search="true">
433 
+											 <option value="">请选择工单来源</option>
434 
+										 </select>
433 435 
 									</div>
434 436 
 								</div>
435 437 
 								<div class="form-group col-md-12 clearfix">
 
@@ -520,6 +522,10 @@
520 522 
 										<span class="caret"></span>
521 523 
 										<div id="reginsTreeView" class="hidden"></div>
522 524 
 									</div>
525 
+									<div class="form-group col-md-12">
526 
+										<label for="order_reception">指派说明：</label>
527 
+										<textarea id="order_zhipai" rows="3" cols="20" class="form-control" placeholder="请输入反馈内容"></textarea>
528 
+									</div>
523 529 
 									<!-- <div class="form-group col-md-4">
524 530 
 										<label for="order_receiveUser">接收人：</label>
525 531 
 										<select class="form-control input-sm selectpicker" id="order_receiveUser" data-live-search="true">

+ 79 - 0
CallCenterWeb.UI/commonTpl/addOrHuifang.html
Dosyayı Görüntüle 

@@ -0,0 +1,79 @@
1 
+<!DOCTYPE html>
2 
+<html>
3 
+
4 
+	<head>
5 
+		<meta charset="UTF-8">
6 
+		<script src="../Script/Common/huayi.load.js"></script>
7 
+		<script src="../Script/Common/huayi.config.js"></script>
8 
+		<link href="../css/WorkOrder/Search.css" rel="stylesheet">
9 
+		<link href="../css/init.css" rel="stylesheet" />
10 
+		<title>工单回访</title>
11 
+	</head>
12 
+
13 
+	<body>
14 
+		<div class="shade_content workOrderEnd">
15 
+			<div class="dgxx_table size-13">
16 
+				<table id="deal_table" class="_table1 table table-bordered  table-hover " border="0" cellspacing="0" cellpadding="0" style="width: 100%;">
17 
+
18 
+
19 
+
20 
+
21 
+					<tr>
22 
+						<th>回访内容：</th>
23 
+						<td colspan="3">
24 
+							<div>
25 
+								<textarea id="cont" class="form-control" name="" rows="3" style="width:100%; resize: none;"></textarea>
26 
+							</div>
27 
+						</td>
28 
+					</tr>
29 
+
30 
+				</table>
31 
+			</div>
32 
+			<div class="clearfix wh_btn">
33 
+				<input type="button" value="确定" class="btn btn-primary btn-sm" id="clgd" />
34 
+			</div>
35 
+		</div>
36 
+
37 
+		<script src="../js/autosize/autosize.js"></script>
38 
+		<!-- <script src="../js/WorkOrder/WorkOrderEnd.js"></script> -->
39 
+	<!-- 	<script>
40 
+			$(document).ready(function() {
41 
+				autosize($('textarea'));
42 
+				var ID = helper.request.queryString("oid"); //工单ID
43 
+
44 
+
45 
+				//点击确定
46 
+				$("#clgd").click(function() {
47 
+
48 
+					dealWorkOrder(ID);
49 
+				});
50 
+
51 
+			})
52 
+
53 
+
54 
+
55 
+
56 
+
57 
+			//处理
58 
+			function dealWorkOrder(oid) {
59 
+
60 
+				$.post(huayi.config.callcenter_url + 'WorkOrder/RBakWorkOrder', {
61 
+					orderid: oid, //否	strubg	工单ID
62 
+					cont: $("#cont").val(), //否	处理内容
63 
+					token: $.cookie("token")
64 
+				}, function(result) {
65 
+					result = $.parseJSON(result);
66 
+							var index = parent.layer.getFrameIndex(window.name); //先得到当前iframe层的索引
67 
+							parent.layer.close(index); //再执行关闭
68 
+							parent.$('#workorderlist').bootstrapTable('refresh');
69 
+							parent.$('.Closed').trigger('click');
70 
+							parent.layer.msg("工单处理成功！");
71 
+
72 
+						top.workcount();
73 
+					}
74 
+				})
75 
+			}
76 
+		</script> -->
77 
+	</body>
78 
+
79 
+</html>

+ 7 - 2
CallCenterWeb.UI/css/WorkOrder/Search.css
Dosyayı Görüntüle 

@@ -1,4 +1,4 @@
1 
-body {
1 
+body {
2 2 
 	font-family: "微软雅黑";
3 3 
 	font-size: 14px;
4 4 
 }
 
@@ -468,7 +468,12 @@ textarea {
468 468 
 .audit_termination {
469 469 
 	color: #fc3d18;
470 470 
 }
471 
-
471 
+.audit_doneti{
472 
+	color: #EE8D81;
473 
+}
474 
+.audit_donetite{
475 
+	color: #FFE594;
476 
+}
472 477 
 #sc_key {
473 478 
 	width: 270px;
474 479 
 }

+ 55 - 4
CallCenterWeb.UI/js/WorkOrder/WorkOrder.js
Dosyayı Görüntüle 

@@ -63,7 +63,7 @@ function initTable() {
63 63 
 			ltype = '7';
64 64 
 			isaudit = '1';
65 65 
 			break;
66 
-		case "WorkOrderBeen.html": //待回访工单
66 
+		case "WorkOrderBeen.html": //已回访工单
67 67 
 			ltype = '8';
68 68 
 			isaudit = '1';
69 69 
 			break;
 
@@ -262,6 +262,7 @@ function formatterOprateDeal(val, row) {
262 262
263 263 
 //格式化操作 （待接单）
264 264 
 function formatterOprateReceive(val, row) {
265 
+	// alert(JSON.stringify(row));
265 266 
 	return '<ul class="tool_downs">' +
266 267 
 		'<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_receive_' + row.ID + '" onclick="btn_receive(\'' + row.ID + '\')" title="接单">接单</a></li>' +
267 268 
 		'<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_back_' + row.ID + '" onclick="btn_back(\'' + row.ID + '\')" title="退回">退回</a></li>' +
 
@@ -315,7 +316,7 @@ function formatterOprateLogs(val, row) {
315 316 
 //格式化操作 （待回访）
316 317 
 function formatterOprateHuiF(val, row) {
317 318 
 	return '<ul class="tool_downs">' +
318 
-		'<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_deleteLogs_' + row.Id + '" onclick="(' + row.Id + ')" title="回访">回访</a></li>' +
319 
+		'<li><a href="javascript:;" class="aBtn" authorize="yes" id="HY_deleteLogs_' + row.ID + '" onclick="btn_hifang(' + row.ID + ')" title="回访">回访</a></li>' +
319 320 
 		'</ul>';
320 321 
 }
321 322 
 //格式化工单编号
 
@@ -323,6 +324,23 @@ function formatterOrderId(val, row) {
323 324 
 	return '<div class="imgs" ><a class="xg" onclick=btn_detail("' + row.ID + '") >' + val + '</a></div>'
324 325 
 }
325 326
327 
+//附件下载
328 
+function formatfujian(val, row) {
329 
+	// alert(JSON.stringify(row.FileUrl.F_FileUrl))
330 
+	// return
331 
+	if(row.FileUrl ==null) {
332 
+		return '-';
333 
+	} else {
334 
+		return '<div class="imgs" ><a href="'+ row.FileUrl[0].F_FileUrl +'" class="xg">' + row.FileUrl[0].F_FileName.slice(18) + '</a></div>';
335 
+	}
336 
+}
337 
+// function formaudigong(val,row) {
338 
+// 	if(row.FileUrl[0] === null) {
339 
+// 		return '-';
340 
+// 	} else {
341 
+// 		return row;
342 
+// 	}
343 
+// }
326 344 
 //格式化 工单状态
327 345 
 function formatterState(val) {
328 346 
 	//工单状态0待指派，1待处理，2已处理 原来的状态 不用！！！！
 
@@ -419,7 +437,40 @@ function btn_edit(oid, isDetail) {
419 437 
 		content: '../commonTpl/addOrEditWorkOrder.html?oid=' + oid + '&isDetail=' + isDetail
420 438 
 	});
421 439 
 }
422 
-
440 
+// 回访
441 
+// function btn_hifang(oid) {
442 
+// 	layer.open({
443 
+// 		type: 2,
444 
+// 		title: '工单回访',
445 
+// 		maxmin: true, //开启最大化最小化按钮
446 
+// 		area: ['40%', '50%'],
447 
+// 		content: '../commonTpl/addOrHuifang.html?oid=' + oid
448 
+// 	});
449 
+// }
450 
+
451 
+function btn_hifang(oid) {
452 
+	layer.prompt({
453 
+		formType: 2,
454 
+		value: '',
455 
+		title: '请输入回访内容',
456 
+		area: ['800px', '240px'] //自定义文本域宽高
457 
+	}, function(value, index, elem) {
458 
+		$.post(huayi.config.callcenter_url + 'WorkOrder/RBakWorkOrder', {
459 
+			orderid: oid,//	工单ID
460 
+			cont: value, //
461 
+			token: $.cookie("token")
462 
+		}, function(result) {
463 
+			result = $.parseJSON(result);
464 
+			if(result.state.toLowerCase() == "success") {
465 
+				$('#workorderlist').bootstrapTable('refresh');
466 
+				top.workcount();
467 
+				$('.Closed').trigger('click');
468 
+				layer.close(index);
469 
+				layer.msg("回访成功！");
470 
+			}
471 
+		})
472 
+	});
473 
+}
423 474 
 /**
424 475 
  * 这个是原来的处理 包含转派和处理；已经不用
425 476 
  * 处理
 
@@ -719,7 +770,7 @@ function getWorkOrderDetails() {
719 770 
 				$("#xq_cjsj").text(data.CreateTime); //创建时间
720 771 
 				$("#xq_gdzt").html(formatterState(data.State)); //工单状态
721 772 
 				$("#xq_khxm").text(data.Customer); //客户姓名
722 
-				$("#xq_khdh").text(helper.filter.cutTel(data.CustomerTel)); //客户电话
773 
+				$("#xq_khdh").text(data.CustomerTel); //客户电话
723 774 
 				$("#xq_company").text(data.County); //公司名称
724 775
725 776 
 				$("#xq_iseffective").html(formatterIsEffective(data.IsEffective)); //工单有效性

Dosya farkı çok büyük olduğundan ihmal edildi
+ 37 - 0
CallCenterWeb.UI/js/echarts.min.js


+ 3 - 0
CallCenterWeb.UI/js/index.js
Dosyayı Görüntüle 

@@ -348,12 +348,15 @@ function workcount() {
348 348 
 	}, function(result) {
349 349 
 		if (result.state.toLowerCase() == "success") {
350 350 
 			$(".dpd").text(result.data.dpd); //待指派
351 
+			$(".yzp").text(result.data.yzp); //已指派
351 352 
 			$(".djd").text(result.data.djd); //待接单
352 353 
 			$(".dcl").text(result.data.dcl); //待处理
353 354 
 			$(".ycl").text(result.data.ycl); //已处理
354 355 
 			$(".wyc").text(result.data.wyc); //已参与
355 356 
 			$(".cq").text(result.data.cq); //超期工单
356 357 
 			$(".wx").text(result.data.wx); //微信工单
358 
+			$(".dhf").text(result.data.dhf); //待回访
359 
+			$(".yhf").text(result.data.dhf); //已回访
357 360 
 			//"dpd":2,"djd":0,"dcl":0,"ycl":2,"wyc":6,"cq":0
358 361 
 		}
359 362 
 	})

+ 209 - 0
CallCenterWeb.UI/js/statistical_table.js
Dosyayı Görüntüle 

@@ -0,0 +1,209 @@
1 
+/**
2 
+ * 呼叫数据图形分析
3 
+ * */
4 
+
5 
+var token = $.cookie("token");
6 
+var tabIndex = 0;
7 
+var endyear = helper.DateFormat.getNowYear(); //初始化当前年份
8 
+var beginyear = endyear - 1;
9 
+var hjCompaer; //图形
10 
+var legendCon; //图形legend
11 
+
12 
+$(document).ready(function() {
13 
+	$('#chooseTime').val(beginyear + ' ~ ' + endyear);
14 
+	layui.use('laydate', function() {
15 
+		var laydate = layui.laydate;
16 
+		laydate.render({
17 
+			elem: '#startTime',
18 
+			range: '~',
19 
+			//value: stime + ' ~ ' + endtime,
20 
+			theme: '#1ab394',
21 
+			calendar: 'true'
22 
+		});
23 
+	});
24 
+
25 
+	//tab切换
26 
+	$('.hu-tab li').click(function() {
27 
+		$(this).addClass('active')
28 
+			.siblings().removeClass('active');
29 
+
30 
+		tabIndex = $(this).index();
31 
+		$('.hu-content >div').eq(tabIndex).show()
32 
+			.siblings().hide();
33 
+		// loadDatas();
34 
+	});
35 
+	//初始化图形
36 
+	//加载数据
37 
+	// loadDatas();
38 
+	//搜索事件
39 
+	$(".sear").click(function() {
40 
+		// loadDatas();
41 
+		getDataList();
42 
+	});
43 
+
44 
+	//导出
45 
+	$('.export').click(function() {
46 
+		dcexcel(this);
47 
+	})
48 
+});
49 
+
50 
+
51 
+	$("#save_ssss").click(function  () {
52 
+	    partpaat()
53 
+	})
54 
+	var bigdataList = null;
55 
+
56 
+	partpaat();
57 
+
58 
+	function partpaat() {
59 
+		var myCha = echarts.init(document.getElementById('hjCompaer'));
60 
+		var myChart = echarts.init(document.getElementById('t_callTotal'));
61 
+
62 
+		$.ajax({
63 
+			type: "get",
64 
+			url: huayi.config.callcenter_url + "WOReport/GetZLReport",
65 
+			async: true,
66 
+			dataType: "json",
67 
+			data: {
68 
+				stime:$('#time3').val() && $('#time3').val().split(' ~ ')[0],
69 
+				endtime:$('#time3').val() && $('#time3').val().split(' ~ ')[1],//开始时间
70 
+			},
71 
+			success: function(data) {
72 
+				if (data.state.toLowerCase() == "success") {
73 
+					//bigdataList = data.rows;
74 
+					var con = data.rows;
75 
+
76 
+
77 
+					// var product = con.product.slice(1);
78 
+					// var stateaa = con.state.slice(1);
79 
+					// var satisfaction = con.satisfaction.slice(1);
80 
+					// var type_data = con.salesBase.slice(1);
81 
+					// 聚到类型
82 
+					// var type_data_ccc = [];
83 
+					// var type_data_name_arry2 = [];
84 
+					// $(channel).each(function(i, n) {
85 
+					// 	//type_data_arry.push(n.name)
86 
+					// 	//数据
87 
+					// 	var type_data_obj2 = {};
88 
+					// 	type_data_obj2.name = n.name;
89 
+					// 	type_data_obj2.value = n.number;
90 
+					// 	type_data_ccc.push(type_data_obj2);
91 
+					// 	//名称
92 
+					// 	var type_data_name_obj2 = {};
93 
+					// 	type_data_name_obj2 = n.name;
94 
+					// 	type_data_name_arry2.push(type_data_name_obj2);
95 
+					// })
96 
+					myChart.setOption({
97 
+						color: ['#1852B5'],
98 
+						// title: {
99 
+						// 	text: '反馈类型统计',
100 
+						// 	x: 'center',
101 
+						// 	textStyle: {
102 
+						// 		"color": "#FFFFFF"
103 
+						// 	}
104 
+						// },
105 
+						tooltip: {},
106 
+						// legend: {
107 
+						//      // data: ['销量']
108 
+						// },
109 
+						xAxis: {
110 
+							data: 	["合计", "咨询", "投诉", "抽检", "建议及其他", ""],
111 
+							axisLine: { //这是x轴文字颜色
112 
+								lineStyle: {
113 
+									color: "#FFFFFF",
114 
+								}
115 
+							}
116 
+						},
117 
+						yAxis: {
118 
+							splitLine:{
119 
+						　　　　show:false
120 
+						　　},
121 
+							axisLine: { //这是x轴文字颜色
122 
+								lineStyle: {
123 
+									color: "#000946",
124 
+								}
125 
+							}
126 
+						},
127 
+						series: [{
128 
+							name: '反馈类型统计',
129 
+							type: 'bar',
130 
+							x: 'center',
131 
+							// barGap:'2%', //两个柱子距离
132 
+							barWidth: 20,
133 
+							data:
134 
+							[
135 
+								{name:'工单子类',value:20},
136 
+								// {name:con.type[0].name,value:con.type[0].number},
137 
+								// {name:con.type[1].name,value:con.type[1].number},
138 
+								// {name:con.type[2].name,value:con.type[2].number},
139 
+								// {name:con.type[3].name,value:con.type[3].number},
140 
+
141 
+							]
142 
+						}]
143 
+					});
144 
+					// myCha.setOption({
145 
+					// 	title: {
146 
+					// 		// text: '某站点用户访问来源',
147 
+					// 		// subtext: '纯属虚构',
148 
+					// 		// x:'center'
149 
+					// 	},
150 
+					// 	tooltip: {
151 
+					// 		trigger: 'item',
152 
+					// 		formatter: "{a} <br/>{b} : {c} ({d}%)"
153 
+					// 	},
154 
+					// 	series: [{
155 
+					// 		name: '访问来源',
156 
+					// 		type: 'pie',
157 
+					// 		radius: '55%',
158 
+					// 		center: ['50%', '60%'],
159 
+					// 		data: type_data_arry,type_data_name_arry,
160 
+					// 		label: {
161 
+					// 		  normal: {
162 
+					// 			position: 'inner',
163 
+					// 			show : false
164 
+					// 		  }
165 
+					// 		},
166 
+					// 		itemStyle: {
167 
+					// 			emphasis: {
168 
+					// 				shadowBlur: 10,
169 
+					// 				shadowOffsetX: 0,
170 
+					// 				shadowColor: 'rgba(0, 0, 0, 0.5)'
171 
+					// 			},
172 
+					// 			normal: {
173 
+					// 				color: function(params) {
174 
+					// 					//自定义颜色
175 
+					// 					var colorList = [
176 
+					// 						'#1890FF', '#2EC25B', '#FACC14', '#223273', '#8543E0', '#13C2C2','#3436C7','#F04864','#D141D9',
177 
+					// 					];
178 
+					// 					return colorList[params.dataIndex]
179 
+					// 				}
180 
+					// 			}
181 
+					// 		}
182 
+					// 	}]
183 
+					// });
184 
+
185 
+
186 
+
187 
+					}
188 
+
189 
+				},
190 
+				})
191 
+		}
192 
+
193 
+
194 
+
195 
+
196 
+//导出功能
197 
+function dcexcel(obj) {
198 
+	var url = huayi.config.callcenter_url + "YearContrast/ExptList?token=" + token;
199 
+	url += "&beginyear=" + ($('#chooseTime').val() && $('#chooseTime').val().split(' ~ ')[0]) + "&endyear=" + ($('#chooseTime').val() && $('#chooseTime').val().split(' ~ ')[1]);
200 
+	obj.href = url;
201 
+}
202 
+
203 
+// function loadDatas() {
204 
+// 	if(tabIndex == 0) {
205 
+// 		getDataList(); //加载图形
206 
+// 	} else if(tabIndex == 1) {
207 
+// 		getTableDataList(); //加载表格
208 
+// 	}
209 
+// }