mengjie
/
KFLTSWCallCenter_WEB


			
				
					
						
						
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							<!DOCTYPE html>
<html>

	<head>
		<meta charset="UTF-8">
		<title>话务KPI</title>
		<meta name="viewport" content="width=device-width, initial-scale=1.0">
		<script src="../Script/Common/huayi.load.js"></script>
		<script src="../Script/Common/huayi.config.js"></script>
		<link rel="stylesheet" href="../css/init.css" />
		<style>
			table td {
				word-break: break-all;
				word-wrap: break-word;
			}
			
			.count {
				font-weight: bold;
				color: #e43926;
			}
			
			.toolBox {
				background: #f3f3f4;
				height: 60px;
				padding: 10px 20px;
			}
			
			.th-content {
				width: 90%;
				margin: 0 auto;
			}
			
			.th-content thead tr {
				height: 36px;
			}
			
			.th-content thead tr td {
				background-color: #1ab394;
				color: #fff;
			}
		</style>
	</head>

	<body class="gray-bg" style="background: #fefefe;">
		<div class="daoHang clearfix">
			<div class="dhLeft">
				<sapn><i class="syIcon"></i>位置：
					<a href="javaScript:;" id="ReIndex">首页</a>&gt;
					<a href="javaScript:;">报表分析</a>&gt;
					<a href="javaScript:;">话务运营分析</a>&gt;
					<a href="" style="color: #000;">话务KPI数据统计</a>
				</sapn>
			</div>
			<div class="dhRight">
				<a href="#" title="刷新"><i class="fa fa-refresh"></i></a>
			</div>

		</div>
		<div class="toolBox clearfix">
			<div class="pull-right">
				<div class="form-inline">
					<div class="time-box form-group">
						<i class="tub fa fa-calendar"></i>
						<input class="form-control" type="text" id="startTime" placeholder="请选择起止时间" style="width: 228px;">
					</div>
					<div class="pull-right">
						<button class="btns search">搜索</button>
						<a href="javascript:;" class="btns export">导出</a>
					</div>
				</div>
			</div>
		</div>

		<div class="th-content">
			<table class="table table-bordered text-center table-hover" id="tables" style="width: 100%;">
				<thead>
					<tr>
						<td colspan="2">分类</td>
						<td>数量</td>
						<td>占有率</td>

					</tr>
				</thead>
				<tbody class="tbody">
					<tr>
						<td rowspan="6">业务电话量</td>
					</tr>
					<tr>
						<td>呼入项目占有率</td>
						<td class="count">0</td>
						<td class="percent">0%</td>
					</tr>
					<tr>
						<td>呼出项目占有率</td>
						<td class="count">0</td>
						<td class="percent">0%</td>
					</tr>
					<tr>
						<td>呼入接通项目占有率</td>
						<td class="count">0</td>
						<td class="percent">0%</td>
					</tr>

					<tr>
						<td>呼入未接通项目占有率</td>
						<td class="count">0</td>
						<td class="percent">0%</td>
					</tr>
					<tr>
						<td>合计(总电话量)：</td>
						<td class="count">0</td>
						<td class="percent">0%</td>
					</tr>
					<tr>
						<td rowspan="6">回访满意度</td>
					</tr>
					<tr>
						<td>非常满意</td>
						<td class="count">0</td>
						<td class="percent">0%</td>
					</tr>
					<tr>
						<td>满意</td>
						<td class="count">0</td>
						<td class="percent">0%</td>
					</tr>
					<tr>
						<td>不满意</td>
						<td class="count">0</td>
						<td class="percent">0%</td>
					</tr>

					<tr>
						<td>未评价</td>
						<td class="count">0</td>
						<td class="percent">0%</td>
					</tr>
					<tr>
						<td>合计(总回访数)：</td>
						<td class="count">0</td>
						<td class="percent">0%</td>
					</tr>

					<tr>
						<td rowspan="4">服务水平</td>
					</tr>
					<tr>
						<td>20秒内应答</td>
						<td class="count">0</td>
						<td class="percent">0%</td>
					</tr>
					<tr>
						<td>非20秒内应答</td>
						<td class="count">0</td>
						<td class="percent">0%</td>
					</tr>
					<tr>
						<td>合计(总服务量)：</td>
						<td class="count">0</td>
						<td class="percent">0%</td>
					</tr>

				</tbody>
			</table>
			<div class="zhushi" style="color: red;">
				注：默认显示当月1号0：00：00至当日23：59：59的数据,非常满意是客户评分9-10，满意是客户评分7-8，不满意是客户评分0-6，未评价是坐席回访了没有评分, 回访满意度、工单平均时间、一次解决率都是查询当前时间已经结单的工单。
			</div>

		</div>
		<script src="../js/laydate/laydate.js"></script>
		<script>
			var startdate = "";
			var enddate = "";
			$(document).ready(function() {
				var myDate = new Date();
				laydate.render({
					elem: '#startTime',
					range: '~',
					//value: stime + ' ~ ' + endtime,
					theme: '#1ab394',
					calendar: 'true'
				});
				$('#startTime').val(myDate.getFullYear() + "-" + turn(myDate.getMonth() + 1) + "-" + "01" + " ~ " + myDate.getFullYear() + "-" + turn(myDate.getMonth() + 1) + "-" + turn(myDate.getDate()));
				/*搜索*/
				$(".search").click(function() {
					startdate = $('#startTime').val() && $('#startTime').val().split(' ~ ')[0];
					enddate = $('#startTime').val() && $('#startTime').val().split(' ~ ')[1];
					initTable();
				})
				//导出
				$('.export').click(function() {
					dcexcel(this);
				});
				initTable();
			});

			function initTable() {
				$.ajax({
					type: "get",
					url: huayi.config.callcenter_url + "Callrecords/GetKPI",
					async: true,
					dataType: 'json',
					data: {
						token: $.cookie("token"),
						startdate: startdate,
						enddate: enddate
					},
					success: function(data) {
						if(data.state.toLowerCase() == 'success') {
							var tdCount = $('.count');
							var tdPercent = $('.percent');
							//								console.log(tdCount);
							$(data.data).each(function(i, n) {
								tdCount.eq(i).html(n.num);
								tdPercent.eq(i).html(n.percent);
							})
						}

					}

				});

			}

			function turn(aa) {
				if(aa < 10) {
					aa = "0" + aa;
				}
				return aa;
			}
			  
			function dcexcel(obj) {
				var url = huayi.config.callcenter_url + "Callrecords/GetKPIExpt?token=" + $.cookie("token");
				url += "&startdate=" + ($('#startTime').val() && $('#startTime').val().split(' ~ ')[0]) + "&enddate=" + ($('#startTime').val() && $('#startTime').val().split(' ~ ')[1]);
				obj.href = url;
			}
			
		</script>

	</body>

</html>