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鹤壁电销版 自用

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HebiDianxiao_CallCenter
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qcedit.aspx

qcedit.aspx 42KB
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  1. <%@ Page Language="C#" AutoEventWireup="true" CodeBehind="qcedit.aspx.cs" Inherits="HySoft.BaseCallCenter.Web.qualitymanage.qcedit" %>
    2. 

  2. 

  3. <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    4. 

  4. <html xmlns="http://www.w3.org/1999/xhtml">
    5. 

  5. <head id="Head1" runat="server">
    6. 

  6.     <title>质检评分</title>
    7. 

  7.     <link href="../../scripts/ui/skins/Aqua/css/ligerui-all.css" rel="stylesheet" type="text/css" />
    8. 

  8.     <link href="../images/style.css" rel="stylesheet" type="text/css" />
    9. 

  9.     <script type="text/javascript" src="../../scripts/jquery/jquery-1.8.3.min.js"></script>
    10. 

  10.     <script type="text/javascript" src="../../scripts/jquery/jquery.form.js"></script>
    11. 

  11.     <script type="text/javascript" src="../../scripts/jquery/jquery.validate.min.js"></script>
    12. 

  12.     <script type="text/javascript" src="../../scripts/jquery/messages_cn.js"></script>
    13. 

  13.     <script type="text/javascript" src="../../scripts/ui/js/ligerBuild.min.js"></script>
    14. 

  14.     <script type="text/javascript" src="../../scripts/function.js"></script>
    15. 

  15.     <script src="../scripts/ui/js/core/base.js" type="text/javascript"></script>
    16. 

  16.     <script src="../scripts/ui/js/plugins/ligerDialog.js" type="text/javascript"></script>
    17. 

  17.     <script src="../scripts/ui/js/plugins/ligerDrag.js" type="text/javascript"></script>
    18. 

  18.     <script src="../scripts/ui/js/plugins/ligerSpinner.js" type="text/javascript"></script>
    19. 

  19.     <script src="../scripts/ui/js/plugins/ligerTree.js" type="text/javascript"></script>
    20. 

  20.     <script src="../scripts/ui/js/plugins/ligerComboBox.js" type="text/javascript"></script>
    21. 

  21.     <link href="../scripts/ui/skins/Tab/css/tab.css" rel="stylesheet" type="text/css" />
    22. 

  22.     <link href="../scripts/ui/skins/Tab/css/grid.css" rel="stylesheet" type="text/css" />
    23. 

  23.     <script src="../scripts/ui/js/plugins/ligerGrid.js" type="text/javascript"></script>
    24. 

  24.     <script src="../scripts/ui/js/plugins/ligerLayout.js" type="text/javascript"></script>
    25. 

  25.     <script src="../scripts/ui/js/plugins/ligerTree.js" type="text/javascript"></script>
    26. 

  26.     <script src="../scripts/ui/js/plugins/ligerMenu.js" type="text/javascript"></script>
    27. 

  27.     <script type="text/javascript">
    28. 

  28.         $(function () {
    29. 

  29.             LoadReport();
    30. 

  30.         });
    31. 

  31.         function LoadReport() {
    32. 

  32.             $("#pageloading").show();
    33. 

  33.             var timeno = new Date().getTime();
    34. 

  34.             $.ajax({
    35. 

  35.                 type: 'get',
    36. 

  36.                 url: 'ajax/qcedit.ashx?action=indexlist&id=' + document.getElementById("txtId").value + "&timeno=" + timeno,
    37. 

  37.                 dataType: 'html',
    38. 

  38.                 success: function (res) {
    39. 

  39.                     try {
    40. 

  40.                         document.getElementById("divDataItems").innerHTML = res;
    41. 

  41.                         $("#pageloading").hide();
    42. 

  42.                     } catch (e) {
    43. 

  43.                         document.getElementById("pageloading").innerHTML = e.message;
    44. 

  44.                     }
    45. 

  45.                 }
    46. 

  46.             });
    47. 

  47.         }
    48. 

  48.         function SetScore(categoryid, childcategoryid, indexid) {
    49. 

  49.             var categoryscore = 0;
    50. 

  50.             var allscore = 0;
    51. 

  51.             var arr = document.getElementsByName("txtscore");
    52. 

  52.             var spancategoryscore = document.getElementById("spanscore_" + categoryid);
    53. 

  53.             var spanallscore = document.getElementById("spanallscore");
    54. 

  54.             for (var i = 0; i < arr.length; i++) {
    55. 

  55.                 var obj = arr[i];
    56. 

  56.                 var id = obj.id.split('_')[0]+"_"+obj.id.split('_')[1];
    57. 

  57.                 var score = obj.value;
    58. 

  58.                 try {
    59. 

  59.                     allscore += parseInt(score);
    60. 

  60.                 }
    61. 

  61.                 catch (e)
    62. 

  62.                 { }
    63. 

  63.                 var cid = "txtscore_" + categoryid;
    64. 

  64.                 if (id == cid) {
    65. 

  65.                     try {
    66. 

  66.                         categoryscore += parseInt(score);
    67. 

  67.                     }
    68. 

  68.                     catch (e)
    69. 

  69.                 { }
    70. 

  70.                 }
    71. 

  71.             }
    72. 

  72.             spancategoryscore.innerHTML = categoryscore;
    73. 

  73.             spanallscore.innerHTML = allscore;
    74. 

  74. 

  75.         }
    76. 

  76.         function validate() {
    77. 

  77.             $.ligerDialog.waitting('评分提交中...');
    78. 

  78.             var callrecordid = document.getElementById("txtId").value;
    79. 

  79.             var userid = document.getElementById("txtUserId").value;
    80. 

  80.             var username = escape(document.getElementById("txtUserName").value);
    81. 

  81.             var arr = document.getElementsByName("txtscore");
    82. 

  82.             var xmlinfo = "";
    83. 

  83.             var count = arr.length;
    84. 

  84.             for (var i = 0; i < count; i++) {
    85. 

  85.                 var obj = arr[i];
    86. 

  86.                 var id = obj.id.split('_')[3];
    87. 

  87.                 var score = obj.value;
    88. 

  88.                 if (i == (count - 1)) {
    89. 

  89.                     xmlinfo += id + ":" + score + "";
    90. 

  90.                 }
    91. 

  91.                 else {
    92. 

  92.                     xmlinfo += id + ":" + score + ";";
    93. 

  93.                 }
    94. 

  94.             }
    95. 

  95.             document.getElementById("txtXMLInfo").value = xmlinfo;
    96. 

  96.             var timeno = new Date().getTime();
    97. 

  97.             $.ajax({
    98. 

  98.                 type: 'get',
    99. 

  99.                 url: "ajax/qcedit.ashx?action=savedata&id=" + callrecordid + "&userid=" + userid + "&username=" + username + "&xmlinfo=" + xmlinfo + "&timeno=" + timeno,
    100. 

  100.                 dataType: 'html',
    101. 

  101.                 success: function (res) {
    102. 

  102.                     try {
    103. 

  103.                         var arr = res.split('|');
    104. 

  104.                         if (arr[0] == "1") {
    105. 

  105.                             SaveInfo("success", arr[1]);
    106. 

  106.                             $.ligerDialog.closeWaitting();
    107. 

  107.                         }
    108. 

  108.                         else {
    109. 

  109.                             $.ligerDialog.closeWaitting();
    110. 

  110.                             $.ligerDialog.error(arr[1]);
    111. 

  111.                         }
    112. 

  112.                     } catch (e) {
    113. 

  113.                         $.ligerDialog.error(e.message);
    114. 

  114.                     }
    115. 

  115.                     $.ligerDialog.closeWaitting();
    116. 

  116.                 }
    117. 

  117.             });
    118. 

  118.         }
    119. 

  119. 

  120.         function CloseThis() {
    121. 

  121.             var dialog = frameElement.dialog;
    122. 

  122.             parent.ReLoadList();
    123. 

  123.             dialog.close();
    124. 

  124.         }
    125. 

  125.         function SaveInfo(res) {
    126. 

  126.             switch (res) {
    127. 

  127.                 case 'success':
    128. 

  128.                     $.ligerDialog.success('保存成功', function (yes) { CloseThis(); });
    129. 

  129.                     break;
    130. 

  130.                 case 'warn':
    131. 

  131.                     $.ligerDialog.error('保存失败，请确认数据正确性');
    132. 

  132.                     break;
    133. 

  133.                 case 'error':
    134. 

  134.                     $.ligerDialog.error('系统错误，请联系开发商');
    135. 

  135.                     break;
    136. 

  136.                 default:
    137. 

  137.                     break;
    138. 

  138.             }
    139. 

  139.         }
    140. 

  140.         function DownVoice() {
    141. 

  141.             document.getElementById("frameTelList").src = document.getElementById("WindowsMediaPlayer1").URL;
    142. 

  142.         }
    143. 

  143.     </script>
    144. 

  144. </head>
    145. 

  145. <body class="mainbody" scroll="auto" style="margin-top: 0px;">
    146. 

  146.     <form id="form1" runat="server"><div class="l-loading" style="display: block" id="pageloading">指标加载中...
    147. 

  147.     </div>
    148. 

  148.     <div id="contentTab">
    149. 

  149.         <div class="tab_con" style="display: block;">
    150. 

  150.             <table class="form_table">
    151. 

  151.                 <col width="100px" />
    152. 

  152.                 <col />
    153. 

  153.                 <col width="100px" />
    154. 

  154.                 <col />
    155. 

  155.                 <tbody>
    156. 

  156.                     <tr>
    157. 

  157.                         <th style="border-right: 1px dotted #cccccc;">
    158. 

  158.                             <span>电话号码：</span><asp:HiddenField ID="txtXMLInfo" Value="" runat="server" /><asp:HiddenField ID="txtId" Value="0" runat="server" /><asp:HiddenField ID="txtUserId" Value="0" runat="server" /><asp:HiddenField ID="txtUserName" Value="" runat="server" />
    159. 

  159.                         </th>
    160. 

  160.                         <td style="border-right: 1px dotted #cccccc;">
    161. 

  161.                             &nbsp;<asp:Label ID="lblCallNumber" runat="server" Text=""></asp:Label>
    162. 

  162.                         </td>
    163. 

  163.                         <th style="border-right: 1px dotted #cccccc;">
    164. 

  164.                             <span>通话时间：</span>
    165. 

  165.                         </th>
    166. 

  166.                         <td>
    167. 

  167.                             &nbsp;<asp:Label ID="lblBeginTime" runat="server" Text=""></asp:Label>
    168. 

  168.                         </td>
    169. 

  169.                     </tr>
    170. 

  170.                     <tr>
    171. 

  171.                         <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
    172. 

  172.                             <span>呼叫方向：</span>
    173. 

  173.                         </th>
    174. 

  174.                         <td style="border-top: 1px dotted #cccccc; border-right: 1px dotted #cccccc;">
    175. 

  175.                             &nbsp;<asp:Label ID="lblCallType" runat="server" Text=""></asp:Label>
    176. 

  176.                         </td>
    177. 

  177.                         <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
    178. 

  178.                             <span>通话时长：</span>
    179. 

  179.                         </th>
    180. 

  180.                         <td style="border-top: 1px dotted #cccccc;">
    181. 

  181.                             &nbsp;<asp:Label ID="lblTalkLongTime" runat="server" Text=""></asp:Label>
    182. 

  182.                         </td>
    183. 

  183.                     </tr>
    184. 

  184.                     <tr>
    185. 

  185.                         <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
    186. 

  186.                             <span>坐席工号：</span>
    187. 

  187.                         </th>
    188. 

  188.                         <td style="border-top: 1px dotted #cccccc; border-right: 1px dotted #cccccc;">
    189. 

  189.                             &nbsp;<asp:Label ID="lblUserCode" runat="server" Text=""></asp:Label>
    190. 

  190.                         </td>
    191. 

  191.                         <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
    192. 

  192.                             <span>坐席姓名：</span>
    193. 

  193.                         </th>
    194. 

  194.                         <td style="border-top: 1px dotted #cccccc;">
    195. 

  195.                             &nbsp;<asp:Label ID="lblUserName" runat="server" Text=""></asp:Label>
    196. 

  196.                         </td>
    197. 

  197.                     </tr>
    198. 

  198.                     <tr>
    199. 

  199.                         <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
    200. 

  200.                             <span>听取录音：</span>
    201. 

  201.                         </th>
    202. 

  202.                         <td colspan="3" style="border-top: 1px dotted #cccccc; padding: 0px;">
    203. 

  203.                             <object id="WindowsMediaPlayer1" style="width: 100%; height: 50px" classid="CLSID:6BF52A52-394A-11D3-B153-00C04F79FAA6"
    204. 

  204.                                 viewastext>
    205. 

  205.                                 <param name="URL" value='<%=GetSrc() %>'>
    206. 

  206.                                 <param name="rate" value="1">
    207. 

  207.                                 <param name="balance" value="0">
    208. 

  208.                                 <param name="currentPosition" value="0">
    209. 

  209.                                 <param name="defaultFrame" value="">
    210. 

  210.                                 <param name="playCount" value="1">
    211. 

  211.                                 <param name="autoStart" value="-1">
    212. 

  212.                                 <param name="currentMarker" value="0">
    213. 

  213.                                 <param name="invokeURLs" value="0">
    214. 

  214.                                 <param name="baseURL" value="">
    215. 

  215.                                 <param name="volume" value="50">
    216. 

  216.                                 <param name="mute" value="0">
    217. 

  217.                                 <param name="uiMode" value="full">
    218. 

  218.                                 <param name="stretchToFit" value="0">
    219. 

  219.                                 <param name="windowlessVideo" value="-1">
    220. 

  220.                                 <param name="enabled" value="-1">
    221. 

  221.                                 <param name="enableContextMenu" value="0">
    222. 

  222.                                 <param name="fullScreen" value="0">
    223. 

  223.                                 <param name="SAMIStyle" value="">
    224. 

  224.                                 <param name="SAMILang" value="">
    225. 

  225.                                 <param name="SAMIFilename" value="">
    226. 

  226.                                 <param name="captioningID" value="">
    227. 

  227.                                 <param name="enableErrorDialogs" value="-1">
    228. 

  228.                                 <param name="_cx" value="4233">
    229. 

  229.                                 <param name="_cy" value="4392">
    230. 

  230.                             </object>
    231. 

  231.                         </td>
    232. 

  232.                     </tr>
    233. 

  233.                     <tr>
    234. 

  234.                         <th style="border-right: 1px dotted #cccccc; border-top: 1px dotted #cccccc;">
    235. 

  235.                             <span>下载录音：</span>
    236. 

  236.                         </th>
    237. 

  237.                         <td colspan="3" style="border-top: 1px dotted #cccccc;">
    238. 

  238.                             <input id="btnSearch" type="button" value="下载" class="btnSearch" onclick="DownVoice();" />
    239. 

  239.                             <iframe id="frameTelList" src="" width="0" height="0" style="display: none;" frameborder="0">
    240. 

  240.                             </iframe>
    241. 

  241.                         </td>
    242. 

  242.                     </tr>
    243. 

  243.                 </tbody>
    244. 

  244.             </table>
    245. 

  245.         </div>
    246. 

  246.         <div id="divDataItems" style="width: 100%;">
    247. 

  247.             <table border="0" cellpadding="0" cellspacing="0" width="100%" align='center'>
    248. 

  248.                 <tr style="text-align: center;">
    249. 

  249.                     <td style="height: 22px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
    250. 

  250.                         border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    251. 

  251.                         padding: 3px 3px 3px 3px; text-align: center;" colspan="2">
    252. 

  252.                         分类
    253. 

  253.                     </td>
    254. 

  254.                     <td style="height: 22px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
    255. 

  255.                         border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    256. 

  256.                         padding: 3px 3px 3px 3px; text-align: center;">
    257. 

  257.                         指标
    258. 

  258.                     </td>
    259. 

  259.                     <td style="height: 22px; width:60px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
    260. 

  260.                         border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    261. 

  261.                         padding: 3px 3px 3px 3px; text-align: center;">
    262. 

  262.                         分值
    263. 

  263.                     </td>
    264. 

  264.                     <td style="height: 22px; width:80px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
    265. 

  265.                         border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    266. 

  266.                         padding: 3px 3px 3px 3px; text-align: center;">
    267. 

  267.                         评分
    268. 

  268.                     </td>
    269. 

  269.                 </tr>
    270. 

  270.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    271. 

  271.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    272. 

  272.                     <td rowspan="9" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    273. 

  273.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    274. 

  274.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    275. 

  275.                         服务亲和力&nbsp;
    276. 

  276.                     </td>
    277. 

  277.                     <td rowspan="4" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    278. 

  278.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    279. 

  279.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    280. 

  280.                         语音语调&nbsp;
    281. 

  281.                     </td>
    282. 

  282.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    283. 

  283.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    284. 

  284.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    285. 

  285.                         语调平淡&nbsp;
    286. 

  286.                     </td>
    287. 

  287.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    288. 

  288.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    289. 

  289.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    290. 

  290.                         &nbsp;
    291. 

  291.                     </td>
    292. 

  292.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    293. 

  293.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    294. 

  294.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    295. 

  295.                         &nbsp;
    296. 

  296.                     </td>
    297. 

  297.                 </tr>
    298. 

  298.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    299. 

  299.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    300. 

  300.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    301. 

  301.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    302. 

  302.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    303. 

  303.                         吐字清晰&nbsp;
    304. 

  304.                     </td>
    305. 

  305.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    306. 

  306.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    307. 

  307.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    308. 

  308.                         &nbsp;
    309. 

  309.                     </td>
    310. 

  310.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    311. 

  311.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    312. 

  312.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    313. 

  313.                         &nbsp;
    314. 

  314.                     </td>
    315. 

  315.                 </tr>
    316. 

  316.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    317. 

  317.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    318. 

  318.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    319. 

  319.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    320. 

  320.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    321. 

  321.                         音量、语速适中&nbsp;
    322. 

  322.                     </td>
    323. 

  323.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    324. 

  324.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    325. 

  325.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    326. 

  326.                         &nbsp;
    327. 

  327.                     </td>
    328. 

  328.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    329. 

  329.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    330. 

  330.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    331. 

  331.                         &nbsp;
    332. 

  332.                     </td>
    333. 

  333.                 </tr>
    334. 

  334.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    335. 

  335.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    336. 

  336.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    337. 

  337.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    338. 

  338.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    339. 

  339.                         普通话标准&nbsp;
    340. 

  340.                     </td>
    341. 

  341.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    342. 

  342.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    343. 

  343.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    344. 

  344.                         &nbsp;
    345. 

  345.                     </td>
    346. 

  346.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    347. 

  347.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    348. 

  348.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    349. 

  349.                         &nbsp;
    350. 

  350.                     </td>
    351. 

  351.                 </tr>
    352. 

  352.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    353. 

  353.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    354. 

  354.                     <td rowspan="2" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    355. 

  355.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    356. 

  356.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    357. 

  357.                         服务态度&nbsp;
    358. 

  358.                     </td>
    359. 

  359.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    360. 

  360.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    361. 

  361.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    362. 

  362.                         亲切、耐心&nbsp;
    363. 

  363.                     </td>
    364. 

  364.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    365. 

  365.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    366. 

  366.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    367. 

  367.                         &nbsp;
    368. 

  368.                     </td>
    369. 

  369.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    370. 

  370.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    371. 

  371.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    372. 

  372.                         &nbsp;
    373. 

  373.                     </td>
    374. 

  374.                 </tr>
    375. 

  375.                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    376. 

  376.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    377. 

  377.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    378. 

  378.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    379. 

  379.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    380. 

  380.                         积极主动、认真、征求询问&nbsp;
    381. 

  381.                     </td>
    382. 

  382.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    383. 

  383.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    384. 

  384.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    385. 

  385.                         &nbsp;
    386. 

  386.                     </td>
    387. 

  387.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    388. 

  388.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    389. 

  389.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    390. 

  390.                         &nbsp;
    391. 

  391.                     </td>
    392. 

  392.                 </tr>
    393. 

  393.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    394. 

  394.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    395. 

  395.                     <td rowspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    396. 

  396.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    397. 

  397.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    398. 

  398.                         规范用语&nbsp;
    399. 

  399.                     </td>
    400. 

  400.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    401. 

  401.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    402. 

  402.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    403. 

  403.                         使用标准开始语、结束语和特殊情况的规范用语&nbsp;
    404. 

  404.                     </td>
    405. 

  405.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    406. 

  406.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    407. 

  407.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    408. 

  408.                         &nbsp;
    409. 

  409.                     </td>
    410. 

  410.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    411. 

  411.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    412. 

  412.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    413. 

  413.                         &nbsp;
    414. 

  414.                     </td>
    415. 

  415.                 </tr>
    416. 

  416.                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    417. 

  417.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    418. 

  418.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    419. 

  419.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    420. 

  420.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    421. 

  421.                         使用礼貌性语言&nbsp;
    422. 

  422.                     </td>
    423. 

  423.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    424. 

  424.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    425. 

  425.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    426. 

  426.                         &nbsp;
    427. 

  427.                     </td>
    428. 

  428.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    429. 

  429.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    430. 

  430.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    431. 

  431.                         &nbsp;
    432. 

  432.                     </td>
    433. 

  433.                 </tr>
    434. 

  434.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    435. 

  435.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    436. 

  436.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    437. 

  437.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    438. 

  438.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    439. 

  439.                         主动道歉&nbsp;
    440. 

  440.                     </td>
    441. 

  441.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    442. 

  442.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    443. 

  443.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    444. 

  444.                         &nbsp;
    445. 

  445.                     </td>
    446. 

  446.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    447. 

  447.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    448. 

  448.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    449. 

  449.                         &nbsp;
    450. 

  450.                     </td>
    451. 

  451.                 </tr>
    452. 

  452.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    453. 

  453.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    454. 

  454.                     <td colspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    455. 

  455.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    456. 

  456.                         height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
    457. 

  457.                         【服务亲和力】合计：&nbsp;
    458. 

  458.                     </td>
    459. 

  459.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    460. 

  460.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    461. 

  461.                         height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
    462. 

  462.                         &nbsp;
    463. 

  463.                     </td>
    464. 

  464.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    465. 

  465.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    466. 

  466.                         height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
    467. 

  467.                         &nbsp;
    468. 

  468.                     </td>
    469. 

  469.                 </tr>
    470. 

  470. 

  471.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    472. 

  472.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    473. 

  473.                     <td rowspan="7" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    474. 

  474.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    475. 

  475.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    476. 

  476.                         沟通技巧&nbsp;
    477. 

  477.                     </td>
    478. 

  478.                     <td rowspan="2" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    479. 

  479.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    480. 

  480.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    481. 

  481.                         倾听技巧&nbsp;
    482. 

  482.                     </td>
    483. 

  483.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    484. 

  484.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    485. 

  485.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    486. 

  486.                         不抢话或随意打断用户讲话&nbsp;
    487. 

  487.                     </td>
    488. 

  488.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    489. 

  489.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    490. 

  490.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    491. 

  491.                         &nbsp;
    492. 

  492.                     </td>
    493. 

  493.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    494. 

  494.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    495. 

  495.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    496. 

  496.                         &nbsp;
    497. 

  497.                     </td>
    498. 

  498.                 </tr>
    499. 

  499.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    500. 

  500.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    501. 

  501.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    502. 

  502.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    503. 

  503.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    504. 

  504.                         适当回应&nbsp;
    505. 

  505.                     </td>
    506. 

  506.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    507. 

  507.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    508. 

  508.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    509. 

  509.                         &nbsp;
    510. 

  510.                     </td>
    511. 

  511.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    512. 

  512.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    513. 

  513.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    514. 

  514.                         &nbsp;
    515. 

  515.                     </td>
    516. 

  516.                 </tr>
    517. 

  517.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    518. 

  518.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    519. 

  519.                     <td rowspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    520. 

  520.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    521. 

  521.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    522. 

  522.                         确认信息&nbsp;
    523. 

  523.                     </td>
    524. 

  524.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    525. 

  525.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    526. 

  526.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    527. 

  527.                         迅速理解用户需求&nbsp;
    528. 

  528.                     </td>
    529. 

  529.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    530. 

  530.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    531. 

  531.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    532. 

  532.                         &nbsp;
    533. 

  533.                     </td>
    534. 

  534.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    535. 

  535.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    536. 

  536.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    537. 

  537.                         &nbsp;
    538. 

  538.                     </td>
    539. 

  539.                 </tr>
    540. 

  540.                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    541. 

  541.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    542. 

  542.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    543. 

  543.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    544. 

  544.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    545. 

  545.                         针对问题关键点进行提问&nbsp;
    546. 

  546.                     </td>
    547. 

  547.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    548. 

  548.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    549. 

  549.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    550. 

  550.                         &nbsp;
    551. 

  551.                     </td>
    552. 

  552.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    553. 

  553.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    554. 

  554.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    555. 

  555.                         &nbsp;
    556. 

  556.                     </td>
    557. 

  557.                 </tr>
    558. 

  558.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    559. 

  559.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    560. 

  560.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    561. 

  561.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    562. 

  562.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    563. 

  563.                         确认回答内容与用户理解一致&nbsp;
    564. 

  564.                     </td>
    565. 

  565.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    566. 

  566.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    567. 

  567.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    568. 

  568.                         &nbsp;
    569. 

  569.                     </td>
    570. 

  570.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    571. 

  571.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    572. 

  572.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    573. 

  573.                         &nbsp;
    574. 

  574.                     </td>
    575. 

  575.                 </tr>
    576. 

  576.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    577. 

  577.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    578. 

  578.                     <td rowspan="2" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    579. 

  579.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    580. 

  580.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    581. 

  581.                         语言技巧&nbsp;
    582. 

  582.                     </td>
    583. 

  583.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    584. 

  584.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    585. 

  585.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    586. 

  586.                         口语&nbsp;
    587. 

  587.                     </td>
    588. 

  588.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    589. 

  589.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    590. 

  590.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    591. 

  591.                         &nbsp;
    592. 

  592.                     </td>
    593. 

  593.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    594. 

  594.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    595. 

  595.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    596. 

  596.                         &nbsp;
    597. 

  597.                     </td>
    598. 

  598.                 </tr>
    599. 

  599.                <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    600. 

  600.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    601. 

  601.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    602. 

  602.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    603. 

  603.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    604. 

  604.                         语言流畅有条理性&nbsp;
    605. 

  605.                     </td>
    606. 

  606.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    607. 

  607.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    608. 

  608.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    609. 

  609.                         &nbsp;
    610. 

  610.                     </td>
    611. 

  611.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    612. 

  612.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    613. 

  613.                         height: 18px; padding-top: 3px; padding-bottom: 3px;">
    614. 

  614.                         &nbsp;
    615. 

  615.                     </td>
    616. 

  616.                 </tr>
    617. 

  617.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    618. 

  618.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    619. 

  619.                     <td colspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    620. 

  620.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    621. 

  621.                         height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
    622. 

  622.                         【沟通技巧】合计：&nbsp;
    623. 

  623.                     </td>
    624. 

  624.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    625. 

  625.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    626. 

  626.                         height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
    627. 

  627.                         &nbsp;
    628. 

  628.                     </td>
    629. 

  629.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    630. 

  630.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    631. 

  631.                         height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
    632. 

  632.                         &nbsp;
    633. 

  633.                     </td>
    634. 

  634.                 </tr>
    635. 

  635.                 <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
    636. 

  636.                     onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
    637. 

  637.                     <td colspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    638. 

  638.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    639. 

  639.                         height: 22px; padding-top: 3px; padding-bottom: 3px; background-color: #D5EDFE;">
    640. 

  640.                         总计：&nbsp;
    641. 

  641.                     </td>
    642. 

  642.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    643. 

  643.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    644. 

  644.                         height: 22px; padding-top: 3px; padding-bottom: 3px; background-color: #D5EDFE;">
    645. 

  645.                         &nbsp;
    646. 

  646.                     </td>
    647. 

  647.                     <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
    648. 

  648.                         border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
    649. 

  649.                         height: 22px; padding-top: 3px; padding-bottom: 3px; background-color: #D5EDFE;">
    650. 

  650.                         &nbsp;
    651. 

  651.                     </td>
    652. 

  652.                 </tr>
    653. 

  653.             </table>
    654. 

  654.         </div>
    655. 

  655.         <div class="foot_btn_box">
    656. 

  656.         <input id="btnSubmit"
    657. 

  657.                     type="button" value="保存评分" class="btnSubmit" onclick="validate();" />
    658. 

  658.         </div>
    659. 

  659.     </div>
    660. 

  660.     </form>
    661. 

  661. </body>
    662. 

  662. </html>
    663. 

  663.