坐席工作报表接口调整

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/CallCenterApi.Interface.csproj

@@ -210,6 +210,7 @@
     <Compile Include="Controllers\Base\BaseController.cs" />
     <Compile Include="Controllers\CallOutOptController.cs" />
     <Compile Include="Controllers\callout\BanCallOutController.cs" />
+    <Compile Include="Controllers\callout\CallOutLimitController.cs" />
     <Compile Include="Controllers\callout\CallPlanController.cs" />
     <Compile Include="Controllers\callout\ExcelTmpController.cs" />
     <Compile Include="Controllers\customer\CustomerController.cs" />
@@ -359,6 +360,7 @@
     <Folder Include="Views\Callblack\" />
     <Folder Include="Views\CallIn\" />
     <Folder Include="Views\Callleave\" />
+    <Folder Include="Views\CallOutLimit\" />
     <Folder Include="Views\CallOutOpt\" />
     <Folder Include="Views\CallOutScreen\" />
     <Folder Include="Views\CallPlan\" />

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/callout/BanCallOutController.cs

@@ -14,6 +14,8 @@ namespace CallCenterApi.Interface.Controllers.callout
     public class BanCallOutController : BaseController
     {
         private readonly BLL.T_Call_BanCallOut banCallOutBLL = new BLL.T_Call_BanCallOut();
+
+        #region 禁止外呼号码管理
         public ActionResult GetList(FilterBanCallOut filter)
         {
             StringBuilder sb = new StringBuilder();
@@ -69,7 +71,11 @@ namespace CallCenterApi.Interface.Controllers.callout
             banCallOutBLL.deleteBatch(idsStr);
             return Success("删除成功");
         }
+        #endregion
+
+        #region 限制外呼时间管理
 
+        #endregion
 
     }
 }

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/callout/CallOutLimitController.cs

@@ -0,0 +1,17 @@
+using System;
+using System.Collections.Generic;
+using System.Linq;
+using System.Web;
+using System.Web.Mvc;
+
+namespace CallCenterApi.Interface.Controllers.callout
+{
+    public class CallOutLimitController : Controller
+    {
+        // GET: CallOutLimit
+        public ActionResult Index()
+        {
+            return View();
+        }
+    }
+}

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/ZuoXiWorkTotalController.cs

@@ -18,19 +18,19 @@ namespace CallCenterApi.Interface.Controllers.report
         {
             ActionResult res = NoToken("未知错误，请重新登录");
 
-            String[] str = { "部门", "坐席", "坐席工号","角色" ,"呼入电话数", "坐席接通量", "呼损量"
-                        ,"接通率","呼损率","平均排队时间","接听通话次数","通话分钟数","通话秒数"
-                        ,"平均接听通话秒数","平均振铃秒数","呼入占有率","用户评价","坐席登录次数"
-                        ,"登录时长分钟数","工作时长分钟数","平均每天工作时长（小时）","平均操作分钟数"
-                        ,"置忙次数","休息时长分钟数","平均每天休息时长（小时）"
-                        ,"置忙平均休息分钟数","质检平均成绩"
-                };
-
-            //string[] str = { "部门", "坐席姓名", "角色", "固话号码",
-            //                 "呼入电话数", "坐席接通量", "接通率", "通话分钟数",
-            //                 "呼出电话数", "坐席呼通量", "接通率", "通话分钟数",
-            //                 "坐席登陆次数", "登陆时长分钟数", "工作时长分钟数", "平均每天工作时长（小时）", "休息时长分钟数", "质检平均成绩"
-            //};
+            //String[] str = { "部门", "坐席", "坐席工号","角色" ,"呼入电话数", "坐席接通量", "呼损量"
+            //            ,"接通率","呼损率","平均排队时间","接听通话次数","通话分钟数","通话秒数"
+            //            ,"平均接听通话秒数","平均振铃秒数","呼入占有率","用户评价","坐席登录次数"
+            //            ,"登录时长分钟数","工作时长分钟数","平均每天工作时长（小时）","平均操作分钟数"
+            //            ,"置忙次数","休息时长分钟数","平均每天休息时长（小时）"
+            //            ,"置忙平均休息分钟数","质检平均成绩"
+            //    };
+
+            string[] str = { "部门", "坐席姓名", "角色", "固话号码",
+                             "呼入电话数", "接通量", "接通率", "呼入通话分钟数",
+                             "呼出电话数", "呼通量", "呼通率", "呼出通话分钟数",
+                             "坐席登录次数", "登录时长分钟数", "工作时长分钟数", "平均每天工作时长（小时）", "休息时长分钟数", "质检平均成绩"
+            };
             res = Success("获取坐席工作统计表头成功", str);
 
             return res;
@@ -417,95 +417,102 @@ namespace CallCenterApi.Interface.Controllers.report
         {
             DataTable dtNew = new DataTable();
             #region
-            //dtNew.Columns.AddRange(new DataColumn[] {
-            //     new DataColumn("部门"),
-            //     new DataColumn("坐席姓名"),
-            //     new DataColumn("角色"),
-            //     new DataColumn("固话号码"),
-            //     new DataColumn("呼入电话数"),
-            //     new DataColumn("坐席接通量"),
-            //     new DataColumn("接通率"),
-            //     new DataColumn("通话分钟数"),
-            //     new DataColumn("呼出电话数"),
-            //     new DataColumn("坐席呼通量"),
-            //     new DataColumn("接通率"),
-            //     new DataColumn("通话分钟数"),
-            //     new DataColumn("坐席登陆次数"),
-            //     new DataColumn("登陆时长分钟数"),
-            //     new DataColumn("工作时长分钟数"),
-            //     new DataColumn("平均每天工作时长（小时）"),
-            //     new DataColumn("休息时长分钟数"),
-            //     new DataColumn("质检平均成绩")
-            //});
-
-            DataColumn dc1 = new DataColumn("部门");
-            DataColumn dc2 = new DataColumn("坐席");
-            DataColumn dc3 = new DataColumn("坐席工号");
-            DataColumn dc3_ = new DataColumn("角色");
-            DataColumn dc4 = new DataColumn("呼入电话数");
-            DataColumn dc5 = new DataColumn("坐席接通量");
-            DataColumn dc6 = new DataColumn("呼损量");
-            DataColumn dc7 = new DataColumn("接通率");
-            DataColumn dc8 = new DataColumn("呼损率");
-            DataColumn dc9 = new DataColumn("平均排队时间");
-            DataColumn dc10 = new DataColumn("接听通话次数");
-            DataColumn dc11 = new DataColumn("通话分钟数");
-            DataColumn dc12 = new DataColumn("通话秒数");
-            DataColumn dc13 = new DataColumn("平均接听通话秒数");
-            DataColumn dc14 = new DataColumn("平均振铃秒数");
-            DataColumn dc15 = new DataColumn("呼入占有率");
-            DataColumn dc16 = new DataColumn("用户评价");
-            DataColumn dc17 = new DataColumn("坐席登录次数");
-            DataColumn dc18 = new DataColumn("登录时长分钟数");
-            DataColumn dc19 = new DataColumn("工作时长分钟数");
-            DataColumn dc20 = new DataColumn("平均每天工作时长");
-            DataColumn dc21 = new DataColumn("平均操作分钟数");
-            DataColumn dc22 = new DataColumn("置忙次数");
-            DataColumn dc23 = new DataColumn("休息时长分钟数");
-            DataColumn dc24 = new DataColumn("平均每天休息时长");
-            DataColumn dc25 = new DataColumn("置忙平均休息分钟数");
-            DataColumn dc26 = new DataColumn("质检平均成绩");
-
-            dtNew.Columns.Add(dc1);
-            dtNew.Columns.Add(dc2);
-            dtNew.Columns.Add(dc3);
-            dtNew.Columns.Add(dc3_);
-            dtNew.Columns.Add(dc4);
-            dtNew.Columns.Add(dc5);
-            dtNew.Columns.Add(dc6);
-            dtNew.Columns.Add(dc7);
-            dtNew.Columns.Add(dc8);
-            dtNew.Columns.Add(dc9);
-            dtNew.Columns.Add(dc10);
-            dtNew.Columns.Add(dc11);
-            dtNew.Columns.Add(dc12);
-            dtNew.Columns.Add(dc13);
-            dtNew.Columns.Add(dc14);
-            dtNew.Columns.Add(dc15);
-            dtNew.Columns.Add(dc16);
-            dtNew.Columns.Add(dc17);
-            dtNew.Columns.Add(dc18);
-            dtNew.Columns.Add(dc19);
-            dtNew.Columns.Add(dc20);
-            dtNew.Columns.Add(dc21);
-            dtNew.Columns.Add(dc22);
-            dtNew.Columns.Add(dc23);
-            dtNew.Columns.Add(dc24);
-            dtNew.Columns.Add(dc25);
-            dtNew.Columns.Add(dc26);
+            dtNew.Columns.AddRange(new DataColumn[] {
+                 new DataColumn("部门"),
+                 new DataColumn("坐席姓名"),
+                 new DataColumn("角色"),
+                 new DataColumn("固话号码"),
+                 new DataColumn("呼入电话数"),
+                 new DataColumn("接通量"),
+                 new DataColumn("接通率"),
+                 new DataColumn("呼入通话分钟数"),
+                 new DataColumn("呼出电话数"),
+                 new DataColumn("呼通量"),
+                 new DataColumn("呼通率"),
+                 new DataColumn("呼出通话分钟数"),
+                 new DataColumn("坐席登录次数"),
+                 new DataColumn("登录时长分钟数"),
+                 new DataColumn("工作时长分钟数"),
+                 new DataColumn("平均每天工作时长"),
+                 new DataColumn("休息时长分钟数"),
+                 new DataColumn("质检平均成绩")
+            });
+
+            //DataColumn dc1 = new DataColumn("部门");
+            //DataColumn dc2 = new DataColumn("坐席");
+            //DataColumn dc3 = new DataColumn("坐席工号");
+            //DataColumn dc3_ = new DataColumn("角色");
+            //DataColumn dc4 = new DataColumn("呼入电话数");
+            //DataColumn dc5 = new DataColumn("坐席接通量");
+            //DataColumn dc6 = new DataColumn("呼损量");
+            //DataColumn dc7 = new DataColumn("接通率");
+            //DataColumn dc8 = new DataColumn("呼损率");
+            //DataColumn dc9 = new DataColumn("平均排队时间");
+            //DataColumn dc10 = new DataColumn("接听通话次数");
+            //DataColumn dc11 = new DataColumn("通话分钟数");
+            //DataColumn dc12 = new DataColumn("通话秒数");
+            //DataColumn dc13 = new DataColumn("平均接听通话秒数");
+            //DataColumn dc14 = new DataColumn("平均振铃秒数");
+            //DataColumn dc15 = new DataColumn("呼入占有率");
+            //DataColumn dc16 = new DataColumn("用户评价");
+            //DataColumn dc17 = new DataColumn("坐席登录次数");
+            //DataColumn dc18 = new DataColumn("登录时长分钟数");
+            //DataColumn dc19 = new DataColumn("工作时长分钟数");
+            //DataColumn dc20 = new DataColumn("平均每天工作时长");
+            //DataColumn dc21 = new DataColumn("平均操作分钟数");
+            //DataColumn dc22 = new DataColumn("置忙次数");
+            //DataColumn dc23 = new DataColumn("休息时长分钟数");
+            //DataColumn dc24 = new DataColumn("平均每天休息时长");
+            //DataColumn dc25 = new DataColumn("置忙平均休息分钟数");
+            //DataColumn dc26 = new DataColumn("质检平均成绩");
+
+            //dtNew.Columns.Add(dc1);
+            //dtNew.Columns.Add(dc2);
+            //dtNew.Columns.Add(dc3);
+            //dtNew.Columns.Add(dc3_);
+            //dtNew.Columns.Add(dc4);
+            //dtNew.Columns.Add(dc5);
+            //dtNew.Columns.Add(dc6);
+            //dtNew.Columns.Add(dc7);
+            //dtNew.Columns.Add(dc8);
+            //dtNew.Columns.Add(dc9);
+            //dtNew.Columns.Add(dc10);
+            //dtNew.Columns.Add(dc11);
+            //dtNew.Columns.Add(dc12);
+            //dtNew.Columns.Add(dc13);
+            //dtNew.Columns.Add(dc14);
+            //dtNew.Columns.Add(dc15);
+            //dtNew.Columns.Add(dc16);
+            //dtNew.Columns.Add(dc17);
+            //dtNew.Columns.Add(dc18);
+            //dtNew.Columns.Add(dc19);
+            //dtNew.Columns.Add(dc20);
+            //dtNew.Columns.Add(dc21);
+            //dtNew.Columns.Add(dc22);
+            //dtNew.Columns.Add(dc23);
+            //dtNew.Columns.Add(dc24);
+            //dtNew.Columns.Add(dc25);
+            //dtNew.Columns.Add(dc26);
             #endregion
             int days = 30;
             string sqltimeCallRecords = "";
             string strsqlcall = "";
+            string strCallOutSql = "";
             if (stime != null && stime.Trim() != "")
             {
-                sqltimeCallRecords += " and CONVERT(varchar , TimeAlerting, 120)>=CONVERT(varchar , '" + stime.Trim() + " 00:00:01', 120) ";
-                strsqlcall += " and CONVERT(varchar , BeginTime, 120)>=CONVERT(varchar , '" + stime.Trim() + " 00:00:01', 120) ";
+                sqltimeCallRecords += $"  and datediff(d,'{stime.Trim()} 00:00:01',TimeAlerting)>=0  ";
+                strsqlcall += $"  and datediff(d,'{stime.Trim()} 00:00:01',BeginTime)>=0  ";
+                strCallOutSql += $"  and datediff(d,'{stime.Trim()} 00:00:01',TimeRingBack)>=0  ";
+                //sqltimeCallRecords += " and CONVERT(varchar , TimeAlerting, 120)>=CONVERT(varchar , '" + stime.Trim() + " 00:00:01', 120) ";
+                //strsqlcall += " and CONVERT(varchar , BeginTime, 120)>=CONVERT(varchar , '" + stime.Trim() + " 00:00:01', 120) ";
             }
             if (endtime != null && endtime.Trim() != "")
             {
-                sqltimeCallRecords += " and CONVERT(varchar , TimeAlerting, 120)<=CONVERT(varchar , '" + endtime.Trim() + " 23:59:59', 120) ";
-                strsqlcall += " and CONVERT(varchar , BeginTime, 120)<=CONVERT(varchar , '" + endtime.Trim() + " 23:59:59', 120) ";
+                sqltimeCallRecords += $"  and datediff(d,'{stime.Trim()} 23:59:59',TimeAlerting)>=0  ";
+                strsqlcall += $"  and datediff(d,'{stime.Trim()} 23:59:59',BeginTime)>=0  ";
+                strCallOutSql += $"  and datediff(d,'{endtime.Trim()} 23:59:59',TimeRingBack)>=0  ";
+                //sqltimeCallRecords += " and CONVERT(varchar , TimeAlerting, 120)<=CONVERT(varchar , '" + endtime.Trim() + " 23:59:59', 120) ";
+                //strsqlcall += " and CONVERT(varchar , BeginTime, 120)<=CONVERT(varchar , '" + endtime.Trim() + " 23:59:59', 120) ";
             }
             if (dayss != null && dayss.Trim() != "")
             {
@@ -534,6 +541,14 @@ namespace CallCenterApi.Interface.Controllers.report
             double itrunkjtl = 0.00;//接通率
             double itrunkhsl = 0.00;//互损率
             double itrunkpjpd = 0.00;//平均排队
+
+            var callOutCount = 0; //呼出总次数
+            var callOutJTCount = 0;//呼出接通总次数
+            var callOutJTRate = 0.00;//呼出接通率
+            var callOutJTSeconds = 0;//呼出接通秒数
+            var callOutJTMinutes = 0;//呼出接通分钟数
+
+
             #endregion
 
             //17=系统管理员,36=客服,37=组长,38=组员,39=业主,40=话务员,41=客服主管,43=分公司市场部主任,45=业务稽核,46=集团客户部,
@@ -591,26 +606,30 @@ namespace CallCenterApi.Interface.Controllers.report
             foreach (DataRow dr in dtdpt.Rows)
             {
                 DataTable dt = new DataTable();
-                string sql = $"SELECT F_UserCode,F_UserName,F_WorkNumber,F_UserId,T_Sys_RoleInfo.F_RoleName FROM T_Sys_UserAccount left join T_Sys_RoleInfo on T_Sys_RoleInfo.F_RoleId=T_Sys_UserAccount.F_RoleId where f_seatFlag=1 and F_DeptId={dr["F_DeptId"]} and F_WorkNumber!='' {usercodeSQL} order by  F_WorkNumber asc";
+                string sql = $"SELECT F_UserCode,F_UserName,F_WorkNumber,F_ExtensionNumber,F_UserId,T_Sys_RoleInfo.F_RoleName FROM T_Sys_UserAccount left join T_Sys_RoleInfo on T_Sys_RoleInfo.F_RoleId=T_Sys_UserAccount.F_RoleId where f_seatFlag=1 and F_DeptId={dr["F_DeptId"]} and F_WorkNumber!='' {usercodeSQL} order by  F_WorkNumber asc";
                 dt = DbHelperSQL.Query(sql).Tables[0];
                 for (int i = 0; i < dt.Rows.Count; i++)
                 {
                     if (!string.IsNullOrEmpty(dt.Rows[i]["F_WorkNumber"].ToString()))
                     {
                         DataRow drNew = dtNew.NewRow();
-                        drNew["部门"] = dr["F_DeptName"].ToString();
-                        drNew["坐席"] = dt.Rows[i]["F_UserName"].ToString();
-                        drNew["坐席工号"] = dt.Rows[i]["F_WorkNumber"].ToString();
-                        drNew["角色"] = dt.Rows[i]["F_RoleName"].ToString();
-
                         //drNew["部门"] = dr["F_DeptName"].ToString();
-                        //drNew["坐席姓名"] = $"{dt.Rows[i]["F_WorkNumber"].ToString()}—{dt.Rows[i]["F_UserName"].ToString()}";
+                        //drNew["坐席"] = dt.Rows[i]["F_UserName"].ToString();
+                        //drNew["坐席工号"] = dt.Rows[i]["F_WorkNumber"].ToString();
                         //drNew["角色"] = dt.Rows[i]["F_RoleName"].ToString();
-                        //drNew["固话号码"] = "15537150907";  // TODO 固话号码
+                        drNew["部门"] = dr["F_DeptName"].ToString();
+                        drNew["坐席姓名"] = $"{dt.Rows[i]["F_WorkNumber"].ToString()}—{dt.Rows[i]["F_UserName"].ToString()}";
+                        drNew["角色"] = dt.Rows[i]["F_RoleName"].ToString();
+                        drNew["固话号码"] = dt.Rows[i]["F_ExtensionNumber"].ToString();
 
                         //if (i == 0)
                         //{//呼入电话
 
+
+
+
+                        #region 呼入
+
                         string strsql = "";
                         if (stime != null && stime.Trim() != "")
                         {
@@ -621,41 +640,53 @@ namespace CallCenterApi.Interface.Controllers.report
                             strsql += " and CONVERT(varchar , TimeCallIn, 120)<=CONVERT(varchar , '" + endtime.Trim() + " 23:59:59', 120) ";
                         }
 
+                        //ct=总呼入/呼出次数？   dd=总等待时长
                         DataTable dtTrunk = DbHelperSQL.Query("select COUNT(*) as ct,SUM(DATEDIFF(Second,timewantagent,timeconnected)) as dd from rep_trunk_call_in where AgentID='" + dt.Rows[i]["F_UserCode"].ToString() + "' " + strsql).Tables[0];
+                        //ct=总呼入次数？   jt=总呼入接通数
                         DataTable dtcall = DbHelperSQL.Query("select COUNT(*) as ct,(select COUNT(*) from T_Call_CallRecords where CallState=1 and CallType=0 and  UserCode='" + dt.Rows[i]["F_UserCode"].ToString() + "' " + strsqlcall + ") as jt from T_Call_CallRecords where CallType=0 and UserCode='" + dt.Rows[i]["F_UserCode"].ToString() + "' " + strsqlcall).Tables[0];
 
                         if (dtcall != null && dtcall.Rows.Count > 0)
                         {
                             if (dtcall.Rows[0]["ct"].ToString() != "")
                             {
+                                //ct=次数
                                 itrunkct = int.Parse(dtcall.Rows[0]["ct"].ToString());
                             }
                             else
                             {
+                                //ct=次数
                                 itrunkct = 0;
                             }
                             if (dtcall.Rows[0]["jt"].ToString() != "")
                             {
+                                //jt = 总呼入接通数
                                 itrunkjj = int.Parse(dtcall.Rows[0]["jt"].ToString());
                             }
                             else
                             {
+                                //jt = 总呼入接通数
                                 itrunkjj = 0;
                             }
                             if (dtTrunk.Rows.Count > 0 && dtTrunk.Rows[0]["dd"].ToString() != "")
                             {
+                                //dd=总等待时长
                                 itrunkpjsc = int.Parse(dtTrunk.Rows[0]["dd"].ToString());
                             }
                             else
                             {
+                                //dd=总等待时长
                                 itrunkpjsc = 0;
                             }
                         }
+                        // 总呼入次数-总呼入接通数=0
                         itrunkhs = itrunkct - itrunkjj;
                         if (itrunkct != 0)
                         {
+                            //呼入接通率 = 总呼入接通数/总呼入次数
                             itrunkjtl = itrunkjj / double.Parse(itrunkct.ToString());
+                            //呼入呼损率 = (总呼入次数-总呼入接通数)/总呼叫次数
                             itrunkhsl = itrunkhs / double.Parse(itrunkct.ToString());
+                            //平均排队时长 = 总等待时长/总呼入次数
                             itrunkpjpd = itrunkpjsc / double.Parse(itrunkct.ToString());
                         }
                         else
@@ -664,17 +695,17 @@ namespace CallCenterApi.Interface.Controllers.report
                             itrunkhsl = 0.00;
                             itrunkpjpd = 0.00;
                         }
-                        drNew["呼入电话数"] = itrunkct;
-                        drNew["坐席接通量"] = itrunkjj;
-                        drNew["呼损量"] = itrunkhs;
-                        drNew["接通率"] = (itrunkjtl * 100).ToString("0.00") + "%";
-                        drNew["呼损率"] = (itrunkhsl * 100).ToString("0.00") + "%";
-                        drNew["平均排队时间"] = itrunkpjpd.ToString("0.00");
-
-
                         //drNew["呼入电话数"] = itrunkct;
                         //drNew["坐席接通量"] = itrunkjj;
+                        //drNew["呼损量"] = itrunkhs;
                         //drNew["接通率"] = (itrunkjtl * 100).ToString("0.00") + "%";
+                        //drNew["呼损率"] = (itrunkhsl * 100).ToString("0.00") + "%";
+                        //drNew["平均排队时间"] = itrunkpjpd.ToString("0.00");
+
+
+                        drNew["呼入电话数"] = itrunkct;
+                        drNew["接通量"] = itrunkjj;
+                        drNew["接通率"] = (itrunkjtl * 100).ToString("0.00") + "%";
 
                         //}
                         //else
@@ -687,52 +718,121 @@ namespace CallCenterApi.Interface.Controllers.report
                         //    drNew["平均排队时间"] = "0.00";
                         //}
 
-
+                        //-- ct=总呼入次数？  sc=总通话时长   pa=总xxx
                         DataTable dtext = DbHelperSQL.Query("select COUNT(*) as ct,SUM(PeriodTalking) as sc,SUM(PeriodAlerting) as pa from rep_ext_call_in where CalleeAgentID=" + dt.Rows[i]["F_WorkNumber"] + " " + sqltimeCallRecords).Tables[0];
+                        //-- ct=总呼入接通次数？  sc=总通话时长
                         DataTable dtCallEvey = DbHelperSQL.Query("select COUNT(*) as ct,SUM(TalkLongTime) as sc from T_Call_CallRecords where CallState=1 and  userid=" + dt.Rows[i]["F_UserId"] + " " + strsqlcall).Tables[0];
                         if (dtCallEvey != null && dtCallEvey.Rows.Count > 0)
                         {
                             if (dtCallEvey.Rows[0]["ct"].ToString() != "")
                             {
+                                //-- ct=总呼入接通次数
                                 ijtcs = int.Parse(dtCallEvey.Rows[0]["ct"].ToString());//接听次数
                             }
                             else
                             {
+                                //-- ct=总呼入接通次数
                                 ijtcs = 0;
                             }
                             if (dtCallEvey.Rows[0]["sc"].ToString() != "")
                             {
+                                //sc = 总通话时长
                                 ithms = int.Parse(dtCallEvey.Rows[0]["sc"].ToString());//通话秒数
                             }
                             else
                             {
+                                //sc = 总通话时长
                                 ithms = 0;
                             }
                             if (dtext.Rows[0]["pa"].ToString() != "")
                             {
+                                //pa=总振铃秒数
                                 izlms = int.Parse(dtext.Rows[0]["pa"].ToString());//振铃秒数
                             }
                             else
                             {
+                                //pa=总振铃秒数
                                 izlms = 0;
                             }
                         }
-                        drNew["接听通话次数"] = ijtcs.ToString();
-                        drNew["通话分钟数"] = (ithms / 60).ToString();
-                        drNew["通话秒数"] = ithms.ToString();
+                        //drNew["接听通话次数"] = ijtcs.ToString();
+                        drNew["呼入通话分钟数"] = (ithms / 60).ToString();
+                        //drNew["通话秒数"] = ithms.ToString();
+
+                        //if (ijtcs != 0)
+                        //{
+                        //    ipjjtms = ithms / ijtcs;//平均接通秒数
+                        //    ipjzlms = izlms / ijtcs;//平均振铃秒数
+                        //}
+                        //else
+                        //{
+                        //    ipjjtms = 0;//平均接通秒数
+                        //    ipjzlms = 0;//平均振铃秒数
+                        //}
+                        //drNew["平均接听通话秒数"] = ipjjtms.ToString();
+                        //drNew["平均振铃秒数"] = ipjzlms.ToString();
+
+                        #endregion
+
+                        #region 呼出
+
+                        //--ct=呼出总次数   st=呼出总通话时长
+                        DataTable dtCallOut = DbHelperSQL.Query($"select count(CallID) as ct,SUM(PeriodTalking) as st from rep_ext_call_out where IsCallOutSucceed = 1 and CallerAgentID ={dt.Rows[i]["F_WorkNumber"].ToString()} {strCallOutSql}").Tables[0];
+                        //-- ct=呼出接通次数
+                        DataTable dtCallOut2 = DbHelperSQL.Query($"select count(CallID) as ct from rep_ext_call_out where IsCallOutSucceed=1 and CallerAgentID={dt.Rows[i]["F_WorkNumber"].ToString()} {strCallOutSql}  and IsCallOutSucceed=1 ").Tables[0];
+
+                        if (dtCallOut.Rows.Count > 0)
+                        {
+                            callOutCount = dtCallOut.Rows[0]["ct"] != DBNull.Value ? Convert.ToInt32(dtCallOut.Rows[0]["ct"]) : 0;
+                            callOutJTSeconds = dtCallOut.Rows[0]["st"] != DBNull.Value ? Convert.ToInt32(dtCallOut.Rows[0]["st"]) : 0;
+                        }
+                        if (dtCallOut2.Rows.Count > 0)
+                        {
+                            callOutJTCount = dtCallOut2.Rows[0]["ct"] != DBNull.Value ? Convert.ToInt32(dtCallOut2.Rows[0]["ct"]) : 0;
+                        }
 
-                        if (ijtcs != 0)
+                        if (callOutCount != 0)
                         {
-                            ipjjtms = ithms / ijtcs;//平均接通秒数
-                            ipjzlms = izlms / ijtcs;//平均振铃秒数
+                            drNew["呼出电话数"] = callOutCount;
+                            drNew["呼通量"] = callOutJTCount;
+                            drNew["呼通率"] = (callOutJTCount / callOutCount * 100).ToString("0.00") + "%";
+                            drNew["呼出通话分钟数"] = (callOutJTSeconds / 60).ToString();
                         }
                         else
                         {
-                            ipjjtms = 0;//平均接通秒数
-                            ipjzlms = 0;//平均振铃秒数
+                            drNew["呼出电话数"] = 0;
+                            drNew["呼通量"] = 0;
+                            drNew["呼通率"] = "0%";
+                            drNew["呼出通话分钟数"] = 0;
                         }
-                        drNew["平均接听通话秒数"] = ipjjtms.ToString();
-                        drNew["平均振铃秒数"] = ipjzlms.ToString();
+
+                        #endregion
+
+                        #region 登录
+
+                        #endregion
+
+                        //                 "呼入电话数", "坐席接通量", "接通率", "通话分钟数",
+                        //                 "呼出电话数", "坐席呼通量", "接通率", "呼出分钟数",
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
 
                         //坐席登录次数
                         DataTable dtAgent = DbHelperSQL.Query("select COUNT(*) as dl,SUM(LoginTimes) as dlsc,SUM(reposenum) as zm,SUM(ReposeTimes) as xx from rep_agent_detail where AgentId=" + dt.Rows[i]["F_WorkNumber"] + " " + sqltimeCallRecords.Replace("TimeAlerting", "TimeLogin")).Tables[0];
@@ -799,7 +899,7 @@ namespace CallCenterApi.Interface.Controllers.report
                         {
                             ihrzyl = 0.00;
                         }
-                        drNew["呼入占有率"] = (ihrzyl * 100).ToString("0.00") + "%";
+                        //drNew["呼入占有率"] = (ihrzyl * 100).ToString("0.00") + "%";
                         //用户评价
 
                         object obj = DbHelperSQL.GetSingle("select count(*) from T_Call_CallRecords where MYD is not null and CallState=1 and userid=" + dt.Rows[i]["F_UserId"] + strsqlcall);
@@ -808,16 +908,16 @@ namespace CallCenterApi.Interface.Controllers.report
                         {
                             myd = obj.ToString();
                         }
-                        drNew["用户评价"] = myd;
+                        //drNew["用户评价"] = myd;
                         drNew["坐席登录次数"] = izxdlcs.ToString();
                         drNew["登录时长分钟数"] = (idlsc / 60).ToString();
                         drNew["工作时长分钟数"] = (iWorktime / 60).ToString();
                         drNew["平均每天工作时长"] = Math.Round((double.Parse(iWorktime.ToString()) / 60 / 60 / days), 2).ToString();
-                        drNew["平均操作分钟数"] = (ipjczsc / 60).ToString();
-                        drNew["置忙次数"] = izmcs.ToString();
+                        //drNew["平均操作分钟数"] = (ipjczsc / 60).ToString();
+                        //drNew["置忙次数"] = izmcs.ToString();
                         drNew["休息时长分钟数"] = (ixxsc / 60).ToString();
-                        drNew["平均每天休息时长"] = Math.Round((double.Parse(ixxsc.ToString()) / 60 / 60 / days), 2).ToString();
-                        drNew["置忙平均休息分钟数"] = (ipjzmxxsc / 60).ToString();
+                        //drNew["平均每天休息时长"] = Math.Round((double.Parse(ixxsc.ToString()) / 60 / 60 / days), 2).ToString();
+                        //drNew["置忙平均休息分钟数"] = (ipjzmxxsc / 60).ToString();
 
                         DataSet dszj = DbHelperSQL.Query("select convert(int,SUM(f_qcscore)) as fs,COUNT(*) as fsct from T_Call_CallRecords where F_QCState=1 and UserId=" + dt.Rows[i]["F_UserId"] + strsqlcall);
                         int zfs = 0;