鄂尔多斯-招源科技

T_Call_CallRecords_QC.cs 12KB

123456789101112131415161718192021222324252627282930313233343536373839404142434445464748495051525354555657585960616263646566676869707172737475767778798081828384858687888990919293949596979899100101102103104105106107108109110111112113114115116117118119120121122123124125126127128129130131132133134135136137138139140141142143144145146147148149150151152153154155156157158159160161162163164165166167168169170171172173174175176177178179180181182183184185186187188189190191192193194195196197198199200201202203204205206207208209210211212213214215216217218219220221222223224225226227228229230231232233234235236237238239240241242243244245246247248249250251252253254255256257258259260261262263264265266267268269270271272273274275276277278279280281282283284285286287288289290291292293294295296297298299300301302303304305306307308309310311312313314315316317318319320321322323324325326327328329330331332333334335336337338339340341342343344345346347348349350351352353354355356357358359360361362363364365366367368369370371372373374375376377378379380381382383384385386387388389390391392393394395396397398399400401402403404405406407408409410411412413414415416417418419420421422423424425426427428429430431432433434435436437438439440441442443444445446447448449450451452453454455456457458459460461462463464465466467468469470471472473
  1. using System;
  2. using System.Collections.Generic;
  3. using System.Linq;
  4. using System.Text;
  5. using System.Threading.Tasks;
  6. namespace CallCenterApi.Model
  7. {
  8. /// <summary>
  9. /// 通话记录表
  10. /// </summary>
  11. [Serializable]
  12. public partial class T_Call_CallRecords_QC
  13. {
  14. public T_Call_CallRecords_QC()
  15. { }
  16. #region Model
  17. private string _callid;
  18. private string _callnumber;
  19. private string _cusid;
  20. private string _cuscode;
  21. private int? _calltype = 0;
  22. private int? _callstate;
  23. private int? _dealtype;
  24. private DateTime? _begintime = DateTime.Now;
  25. private DateTime? _ivrstarttime;
  26. private DateTime? _ivrendtime;
  27. private DateTime? _ringstarttime;
  28. private DateTime? _ringendtime;
  29. private DateTime? _talkstarttime;
  30. private DateTime? _talkendtime;
  31. private DateTime? _endtime = DateTime.Now;
  32. private int? _longtime;
  33. private int? _ivrlongtime;
  34. private int? _ringlongtime;
  35. private int? _talklongtime;
  36. private int? _userid;
  37. private string _usercode;
  38. private string _username;
  39. private string _extnumber;
  40. private string _filepath;
  41. private bool _isexitworkorder = false;
  42. private int? _isdeal = 0;
  43. private int? _operatetype;
  44. private string _operateobject;
  45. private DateTime? _operatetime;
  46. private string _remark;
  47. private int? _myd;
  48. private int? _businesstype;
  49. private string _location;
  50. private int _callrecordsid;
  51. private DateTime? _waitstarttime;
  52. private DateTime? _waitendtime;
  53. private int? _waitlongtime = 0;
  54. private int? _nocallstate = 0;
  55. private int? _worktimesdiff;
  56. private int? _f_qcstate = 0;
  57. private decimal? _f_qcscore = 0M;
  58. private string _f_qcremark;
  59. private int? _f_qcuserid;
  60. private string _f_qcusername;
  61. private DateTime? _f_qctime;
  62. private int? _f_qcisselect;
  63. private string _f_qcquestion;
  64. private string _f_qcadvise;
  65. /// <summary>
  66. /// 呼叫编号
  67. /// </summary>
  68. public string CallId
  69. {
  70. set { _callid = value; }
  71. get { return _callid; }
  72. }
  73. /// <summary>
  74. /// 来电号码
  75. /// </summary>
  76. public string CallNumber
  77. {
  78. set { _callnumber = value; }
  79. get { return _callnumber; }
  80. }
  81. /// <summary>
  82. /// 客户id
  83. /// </summary>
  84. public string CusId
  85. {
  86. set { _cusid = value; }
  87. get { return _cusid; }
  88. }
  89. /// <summary>
  90. /// 客户编号
  91. /// </summary>
  92. public string CusCode
  93. {
  94. set { _cuscode = value; }
  95. get { return _cuscode; }
  96. }
  97. /// <summary>
  98. /// 呼叫类型,0呼入1呼出
  99. /// </summary>
  100. public int? CallType
  101. {
  102. set { _calltype = value; }
  103. get { return _calltype; }
  104. }
  105. /// <summary>
  106. /// 呼叫状态,0:未接通电话1已接通电话
  107. /// </summary>
  108. public int? CallState
  109. {
  110. set { _callstate = value; }
  111. get { return _callstate; }
  112. }
  113. /// <summary>
  114. /// 处理方式0:IVR处理1骚扰电话2自助服务3转值班电话4留言5呼损6人工处理
  115. /// </summary>
  116. public int? DealType
  117. {
  118. set { _dealtype = value; }
  119. get { return _dealtype; }
  120. }
  121. /// <summary>
  122. /// 开始时间
  123. /// </summary>
  124. public DateTime? BeginTime
  125. {
  126. set { _begintime = value; }
  127. get { return _begintime; }
  128. }
  129. /// <summary>
  130. /// ivr开始时间
  131. /// </summary>
  132. public DateTime? IvrStartTime
  133. {
  134. set { _ivrstarttime = value; }
  135. get { return _ivrstarttime; }
  136. }
  137. /// <summary>
  138. /// ivr结束时间
  139. /// </summary>
  140. public DateTime? IvrEndTime
  141. {
  142. set { _ivrendtime = value; }
  143. get { return _ivrendtime; }
  144. }
  145. /// <summary>
  146. /// 振铃开始时间
  147. /// </summary>
  148. public DateTime? RingStartTime
  149. {
  150. set { _ringstarttime = value; }
  151. get { return _ringstarttime; }
  152. }
  153. /// <summary>
  154. /// 振铃结束时间
  155. /// </summary>
  156. public DateTime? RingEndTime
  157. {
  158. set { _ringendtime = value; }
  159. get { return _ringendtime; }
  160. }
  161. /// <summary>
  162. /// 通话开始时间
  163. /// </summary>
  164. public DateTime? TalkStartTime
  165. {
  166. set { _talkstarttime = value; }
  167. get { return _talkstarttime; }
  168. }
  169. /// <summary>
  170. /// 通话结束时间
  171. /// </summary>
  172. public DateTime? TalkEndTime
  173. {
  174. set { _talkendtime = value; }
  175. get { return _talkendtime; }
  176. }
  177. /// <summary>
  178. /// 结束时间
  179. /// </summary>
  180. public DateTime? EndTime
  181. {
  182. set { _endtime = value; }
  183. get { return _endtime; }
  184. }
  185. /// <summary>
  186. /// 总时长(s)
  187. /// </summary>
  188. public int? LongTime
  189. {
  190. set { _longtime = value; }
  191. get { return _longtime; }
  192. }
  193. /// <summary>
  194. /// IVR时长(s)
  195. /// </summary>
  196. public int? IvrLongTime
  197. {
  198. set { _ivrlongtime = value; }
  199. get { return _ivrlongtime; }
  200. }
  201. /// <summary>
  202. /// 振铃时长(s)
  203. /// </summary>
  204. public int? RingLongTime
  205. {
  206. set { _ringlongtime = value; }
  207. get { return _ringlongtime; }
  208. }
  209. /// <summary>
  210. /// 通话时长(s)
  211. /// </summary>
  212. public int? TalkLongTime
  213. {
  214. set { _talklongtime = value; }
  215. get { return _talklongtime; }
  216. }
  217. /// <summary>
  218. /// 坐席id
  219. /// </summary>
  220. public int? UserId
  221. {
  222. set { _userid = value; }
  223. get { return _userid; }
  224. }
  225. /// <summary>
  226. /// 坐席工号
  227. /// </summary>
  228. public string UserCode
  229. {
  230. set { _usercode = value; }
  231. get { return _usercode; }
  232. }
  233. /// <summary>
  234. /// 坐席姓名
  235. /// </summary>
  236. public string UserName
  237. {
  238. set { _username = value; }
  239. get { return _username; }
  240. }
  241. /// <summary>
  242. /// 坐席分机号
  243. /// </summary>
  244. public string ExtNumber
  245. {
  246. set { _extnumber = value; }
  247. get { return _extnumber; }
  248. }
  249. /// <summary>
  250. /// 用于获取录音的编号
  251. /// </summary>
  252. public string FilePath
  253. {
  254. set { _filepath = value; }
  255. get { return _filepath; }
  256. }
  257. /// <summary>
  258. /// 是否录入工单
  259. /// </summary>
  260. public bool IsExitWorkOrder
  261. {
  262. set { _isexitworkorder = value; }
  263. get { return _isexitworkorder; }
  264. }
  265. /// <summary>
  266. /// 是否处理0未处理1已处理2注销
  267. /// </summary>
  268. public int? IsDeal
  269. {
  270. set { _isdeal = value; }
  271. get { return _isdeal; }
  272. }
  273. /// <summary>
  274. /// 操作类型,0正常1转移2三方通话
  275. /// </summary>
  276. public int? OperateType
  277. {
  278. set { _operatetype = value; }
  279. get { return _operatetype; }
  280. }
  281. /// <summary>
  282. /// 操作目标
  283. /// </summary>
  284. public string OperateObject
  285. {
  286. set { _operateobject = value; }
  287. get { return _operateobject; }
  288. }
  289. /// <summary>
  290. /// 操作时间
  291. /// </summary>
  292. public DateTime? OperateTime
  293. {
  294. set { _operatetime = value; }
  295. get { return _operatetime; }
  296. }
  297. /// <summary>
  298. /// 备注
  299. /// </summary>
  300. public string Remark
  301. {
  302. set { _remark = value; }
  303. get { return _remark; }
  304. }
  305. /// <summary>
  306. /// 满意度,1非常满意、2基本满意、3不满意
  307. /// </summary>
  308. public int? MYD
  309. {
  310. set { _myd = value; }
  311. get { return _myd; }
  312. }
  313. /// <summary>
  314. /// IVR中选择的业务类型
  315. /// </summary>
  316. public int? BusinessType
  317. {
  318. set { _businesstype = value; }
  319. get { return _businesstype; }
  320. }
  321. /// <summary>
  322. ///
  323. /// </summary>
  324. public string Location
  325. {
  326. set { _location = value; }
  327. get { return _location; }
  328. }
  329. /// <summary>
  330. /// 来电自增Id
  331. /// </summary>
  332. public int CallRecordsId
  333. {
  334. set { _callrecordsid = value; }
  335. get { return _callrecordsid; }
  336. }
  337. /// <summary>
  338. /// 排队开始时间
  339. /// </summary>
  340. public DateTime? WaitStartTime
  341. {
  342. set { _waitstarttime = value; }
  343. get { return _waitstarttime; }
  344. }
  345. /// <summary>
  346. /// 排队结束时间
  347. /// </summary>
  348. public DateTime? WaitEndTime
  349. {
  350. set { _waitendtime = value; }
  351. get { return _waitendtime; }
  352. }
  353. /// <summary>
  354. /// 排队时长
  355. /// </summary>
  356. public int? WaitLongTime
  357. {
  358. set { _waitlongtime = value; }
  359. get { return _waitlongtime; }
  360. }
  361. /// <summary>
  362. /// 未接通状态(0其他、1坐席未登录、2坐席忙、3振铃)
  363. /// </summary>
  364. public int? NoCallState
  365. {
  366. set { _nocallstate = value; }
  367. get { return _nocallstate; }
  368. }
  369. /// <summary>
  370. /// 与工作时间间隔秒数
  371. /// </summary>
  372. public int? WorkTimesDiff
  373. {
  374. set { _worktimesdiff = value; }
  375. get { return _worktimesdiff; }
  376. }
  377. /// <summary>
  378. /// 质检状态(0未质检、1已质检)
  379. /// </summary>
  380. public int? F_QCState
  381. {
  382. set { _f_qcstate = value; }
  383. get { return _f_qcstate; }
  384. }
  385. /// <summary>
  386. /// 质检分值
  387. /// </summary>
  388. public decimal? F_QCScore
  389. {
  390. set { _f_qcscore = value; }
  391. get { return _f_qcscore; }
  392. }
  393. /// <summary>
  394. /// 质检备注
  395. /// </summary>
  396. public string F_QCRemark
  397. {
  398. set { _f_qcremark = value; }
  399. get { return _f_qcremark; }
  400. }
  401. /// <summary>
  402. /// 质检人Id
  403. /// </summary>
  404. public int? F_QCUserId
  405. {
  406. set { _f_qcuserid = value; }
  407. get { return _f_qcuserid; }
  408. }
  409. /// <summary>
  410. /// 质检人名称
  411. /// </summary>
  412. public string F_QCUserName
  413. {
  414. set { _f_qcusername = value; }
  415. get { return _f_qcusername; }
  416. }
  417. /// <summary>
  418. /// 质检时间
  419. /// </summary>
  420. public DateTime? F_QCTime
  421. {
  422. set { _f_qctime = value; }
  423. get { return _f_qctime; }
  424. }
  425. /// <summary>
  426. /// 是否推荐
  427. /// </summary>
  428. public int? F_QCIsSelect
  429. {
  430. set { _f_qcisselect = value; }
  431. get { return _f_qcisselect; }
  432. }
  433. /// <summary>
  434. /// 质检客服-存在的问题
  435. /// </summary>
  436. public string F_QCQuestion
  437. {
  438. get
  439. {
  440. return _f_qcquestion;
  441. }
  442. set
  443. {
  444. _f_qcquestion = value;
  445. }
  446. }
  447. /// <summary>
  448. /// 质检客服-修改意见
  449. /// </summary>
  450. public string F_QCAdvise
  451. {
  452. get
  453. {
  454. return _f_qcadvise;
  455. }
  456. set
  457. {
  458. _f_qcadvise = value;
  459. }
  460. }
  461. /// <summary>
  462. /// 所属部门
  463. /// </summary>
  464. public string F_DeptName { get; set; }
  465. #endregion Model
  466. }
  467. }