Middleware_5.1/PDUFormat.ini

/////////////////////////////////////////////////////////////////////////////////
// PDU命令格式配置文件 V1.0.0.000
//
// DataCount ---> 命令发送时填充的数据字段个数
//
// DATA[X]字段格式 ---> 数据类型|长度|说明|是否执行结果返回内容(1->是, 0->否)
// 注：X从0开始计数,分融符为半角模式
//
// 数据字段中可用的数据格式如下：
// 0 ---> int	
// 1 ---> unsigned int
// 2 ---> long
// 3 ---> unsigned long
// 4 ---> bool
// 5 ---> string
// 注：string类型应填充实际长度，其它类型数据长度全部填充为0 
/////////////////////////////////////////////////////////////////////////////////

;综合信息
[Head]
TotalCount = 53					// 命令总数

;注册[PDU_CMD_REG]
[PDU_CMD_FORMAT_000]
CmdType = 1
DataCount = 1
DATA[0] = 4|0|注册是否成功|1

;心跳监听[PDU_CMD_LISTEN]
[PDU_CMD_FORMAT_001]
CmdType = 2
DataCount = 0;

//------------------------OCX发出的命令----------------------------//

;坐席签入[PDU_CMD_AGENT_LOGIN]
[PDU_CMD_FORMAT_002]
CmdType = 101
DataCount = 8
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0
DATA[3] = 5|64|坐席组号|0
DATA[4] = 1|0|坐席类型|0
DATA[5] = 1|0|话后处理时长|0
DATA[6] = 1|0|签入失败原因|1
DATA[7] = 1|0|坐席媒体编码|1

;坐席签出[PDU_CMD_AGENT_LOGOUT]
[PDU_CMD_FORMAT_003]
CmdType = 102
DataCount = 3
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0


;坐席主动设置状态[PDU_CMD_AGENT_SETSTATE]
[PDU_CMD_FORMAT_004]
CmdType = 103
DataCount = 4
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0
DATA[3] = 1|0|目的坐席状态|0

;坐席外呼[PDU_CMD_AGENT_MAKECALL]
[PDU_CMD_FORMAT_005]
CmdType = 104
DataCount = 9
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0
DATA[3] = 3|0|CallId|1
DATA[4] = 5|64|被叫号码|0
DATA[5] = 5|64|主叫号码|0
DATA[6] = 1|0|外呼类型:0呼外线，1呼坐席|1
DATA[7] = 5|64|号码前缀|0
DATA[8] = 5|64|回访字符串|0

;坐席应答[PDU_CMD_AGENT_ANSWER]
[PDU_CMD_FORMAT_006]
CmdType = 105
DataCount = 3
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0

;坐席挂机[PDU_CMD_AGENT_HANGUP]
[PDU_CMD_FORMAT_007]
CmdType = 106
DataCount = 3
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0

;坐席保持[PDU_CMD_AGENT_HOLD]
[PDU_CMD_FORMAT_008]
CmdType = 107
DataCount = 3
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0

;坐席接回[PDU_CMD_AGENT_TAKEBACK]
[PDU_CMD_FORMAT_009]
CmdType = 108
DataCount = 3
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0

;坐席转移[PDU_CMD_AGENT_TRANSTALK]
[PDU_CMD_FORMAT_010]
CmdType = 109
DataCount = 5
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0
DATA[3] = 5|64|目标号码|0
DATA[4] = 5|64|主叫号码|0

;坐席三方[PDU_CMD_AGENT_THREETALK]
[PDU_CMD_FORMAT_011]
CmdType = 110
DataCount = 5
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0
DATA[3] = 5|64|目标号码|0
DATA[4] = 5|64|主叫号码|0

;取消操作[PDU_CMD_AGENT_CANCEL]
[PDU_CMD_FORMAT_012]
CmdType = 111
DataCount = 3
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0

;协商呼叫[PDU_CMD_AGENT_CONSULTATION_CALL]
[PDU_CMD_FORMAT_013]
CmdType = 112
DataCount = 6
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0
DATA[3] = 3|0|CallId|1
DATA[4] = 5|64|被叫号码|0
DATA[5] = 5|64|主叫号码|0

;确认转移[PDU_CMD_AGENT_CONFIRM_TRANSFER]
[PDU_CMD_FORMAT_014]
CmdType = 113
DataCount = 4
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0
DATA[3] = 1|0|协商呼叫完成方式: 0 -> 转移，1-> 会议|0

;重置[PDU_CMD_AGENT_RESET]
[PDU_CMD_FORMAT_015]
CmdType = 114
DataCount = 3
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0

;监听[PDU_CMD_AGENT_MONI_LISTEN]
[PDU_CMD_FORMAT_016]
CmdType = 115
DataCount = 5
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|主控坐席分机号|0
DATA[2] = 1|0|主控坐席工号|0
DATA[3] = 1|0|目标座席分机号|0
DATA[4] = 1|0|目标座席工号|0

;代接[PDU_CMD_AGENT_MONI_REPLACE]
[PDU_CMD_FORMAT_017]
CmdType = 116
DataCount = 5
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|主控坐席分机号|0
DATA[2] = 1|0|主控坐席工号|0
DATA[3] = 1|0|目标座席分机号|0
DATA[4] = 1|0|目标座席工号|0

;强插[PDU_CMD_AGENT_MONI_INSERT]
[PDU_CMD_FORMAT_018]
CmdType = 117
DataCount = 5
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|主控坐席分机号|0
DATA[2] = 1|0|主控坐席工号|0
DATA[3] = 1|0|目标座席分机号|0
DATA[4] = 1|0|目标座席工号|0

;强截[PDU_CMD_AGENT_MONI_INTERCEPT]
[PDU_CMD_FORMAT_019]
CmdType = 118
DataCount = 5
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|主控坐席分机号|0
DATA[2] = 1|0|主控坐席工号|0
DATA[3] = 1|0|目标座席分机号|0
DATA[4] = 1|0|目标座席工号|0

;强拆[PDU_CMD_AGENT_MONI_CUT]
[PDU_CMD_FORMAT_020]
CmdType = 119
DataCount = 5
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|主控坐席分机号|0
DATA[2] = 1|0|主控坐席工号|0
DATA[3] = 1|0|目标座席分机号|0
DATA[4] = 1|0|目标座席工号|0

;强制签出[PDU_CMD_AGENT_MONI_FORCE_LOGOUT]
[PDU_CMD_FORMAT_021]
CmdType = 120
DataCount = 6
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|主控坐席分机号|0
DATA[2] = 1|0|主控坐席工号|0
DATA[3] = 1|0|目标座席分机号|0
DATA[4] = 1|0|目标座席工号|0
DATA[5] = 5|128|被签出原因|0

;强制状态控制[PDU_CMD_AGENT_MONI_FORCE_STATE]
[PDU_CMD_FORMAT_022]
CmdType = 121
DataCount = 6
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|主控坐席分机号|0
DATA[2] = 1|0|主控坐席工号|0
DATA[3] = 1|0|目标座席分机号|0
DATA[4] = 1|0|目标座席工号|0
DATA[5] = 1|0|目标状态|0


;传真[PDU_CMD_AGENT_FAX]
[PDU_CMD_FORMAT_023]
CmdType = 122
DataCount = 6
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0
DATA[3] = 3|0|CallId|1
DATA[4] = 1|0|0收,1发|0
DATA[5] = 5|256|传真文件名|0

;转IVR[PDU_CMD_AGENT_TURN_TO_IVR]
[PDU_CMD_FORMAT_024]
CmdType = 123
DataCount = 9
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0
DATA[3] = 3|0|CallId|0
DATA[4] = 1|0|外线ID|0
DATA[5] = 1|0|IVR节点号|0
DATA[6] = 5|256|IVR名称|0
DATA[7] = 5|256|随路数据|0
DATA[8] = 4|0|是否需要返回|0

;订阅[PDU_CMD_AGENT_SUBSCRIBE]
[PDU_CMD_FORMAT_025]
CmdType = 124
DataCount = 6
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0
DATA[3] = 0|0|订阅参数|0
DATA[4] = 1|0|订阅类型:0坐席状态1分机状态2空闲列表3忙列表4来电列表5通话列表6排队数量7技能媒体|0
DATA[5] = 0|0|技能媒体类型|0

;取消订阅[PDU_CMD_AGENT_CANCEL_SUBSCRIBE]
[PDU_CMD_FORMAT_026]
CmdType = 125
DataCount = 6
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0
DATA[3] = 0|0|取消订阅参数|0
DATA[4] = 1|0|取消订阅类型:0坐席状态1分机状态2空闲列表3忙列表4来电列表5通话列表6排队数量7技能媒体|0
DATA[5] = 0|0|技能媒体类型|0

;开始静音[PDU_CMD_AGENT_MUTE]
[PDU_CMD_FORMAT_027]
CmdType = 126
DataCount = 4
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0
DATA[3] = 1|0|操作类型(0开始 1结束)|0

//---------------------------ACD发出的命令集-----------------------//
;坐席状态通知[PDU_CMD_ACD_AGENT_STATE]
[PDU_CMD_FORMAT_028]
CmdType = 201
DataCount = 3
DATA[0] = 1|0|分机Id|0
DATA[1] = 1|0|坐席工号|0
DATA[2] = 1|0|坐席状态|0

;来电数量通知[PDU_CMD_ACD_CALL_NUM]
[PDU_CMD_FORMAT_029]
CmdType = 202
DataCount = 1
DATA[0] = 1|0|来电数量|0

;订阅状态变化通知[PDU_CMD_ACD_SUBMIT_DATA]
[PDU_CMD_FORMAT_030]
CmdType = 203
DataCount = 6
DATA[0] = 1|0|坐席工号|0
DATA[1] = 1|0|分机号|0
DATA[2] = 1|0|事件类型|0
DATA[3] = 5|512|订阅数据信息|0
DATA[4] = 1|0|媒体编码|0
DATA[5] = 1|0|订阅者坐席工号|0

//-------------------------- CTI发出的命令集-----------------------//
;CTI通知OCX分机信息[PDU_CMD_CTI_LINE_STATE]
[PDU_CMD_FORMAT_031]
CmdType = 301
DataCount = 13
DATA[0] = 1|0|分机Id|0
DATA[1] = 1|0|分机状态|0
DATA[2] = 3|0|CallID|0
DATA[3] = 1|0|坐席工号|0
DATA[4] = 5|64|主叫号码|0
DATA[5] = 5|64|被叫号码|0
DATA[6] = 5|256|随路数据|0
DATA[7] = 1|0|呼叫变化时对端类型:0 -> 内线，1 -> 外线|0
DATA[8] = 1|0|扩展信息|0
DATA[9] = 1|0|最终应答坐席|0
DATA[10]= 1|0|当前线路操作类型|0
DATA[11]= 0|0|ActionID|0
DATA[12] = 1|0|坐席状态|0

;CTI通知物理外呼[PDU_CMD_CTI_DEV_CALL]
[PDU_CMD_FORMAT_032]
CmdType = 302
DataCount = 6
DATA[0] = 4|0|操作是否成功|1
DATA[1] = 1|0|坐席分机ID|0
DATA[2] = 1|0|坐席工号|0
DATA[3] = 3|0|CallId|1
DATA[4] = 5|64|外呼号码|0
DATA[5] = 1|0|外呼类型:0呼外线 1呼坐席|0

;CTI通知OCX录音信息[PDU_CMD_CTI_RECORD]
[PDU_CMD_FORMAT_033]
CmdType = 303
DataCount = 3
DATA[0] = 1|0|分机Id|0
DATA[1] = 3|0|CallID|0 
DATA[2] = 5|256|录音文件名|0

;CTI通知ACD暂停排队[PDU_CMD_CTI_ACD_QUEUE_PAUSE]
[PDU_CMD_FORMAT_034]
CmdType = 304
DataCount = 1
DATA[0] = 0|0|流程ID|1

;CTI通知ACD呼叫任务中继利用率[PDU_CMD_CTI_ACD_TRUNK_USAGE]
[PDU_CMD_FORMAT_035]
CmdType = 305
DataCount = 7
DATA[0] = 1|0|呼叫任务ID|0
DATA[1] = 1|0|占用中继数|0

;CTI通知IVR外线来电[PDU_CMD_CTI_IVR_CALLIN]
[PDU_CMD_FORMAT_036]
CmdType = 306
DataCount = 6
DATA[0] = 4|0|IVR处理来电结果|1
DATA[1] = 0|0|流程ID|1
DATA[2] = 3|0|CallID|0
DATA[3] = 5|64|主叫号码|0
DATA[4] = 5|64|被叫号码|0
DATA[5] = 1|0|外线ID|0

;CTI通知IVR转IVR[PDU_CMD_CTI_IVR_TURNIVR]
[PDU_CMD_FORMAT_037]
CmdType = 307
DataCount = 11
DATA[0] = 4|0|IVR处理结果|1
DATA[1] = 0|0|流程ID|1
DATA[2] = 3|0|CallID|0
DATA[3] = 5|64|主叫号码|0
DATA[4] = 5|64|被叫号码|0
DATA[5] = 1|0|外线ID|0
DATA[6] = 1|0|分机Id|0
DATA[7] = 1|0|IVR节点|0
DATA[8] = 5|256|IVR文件名|0
DATA[9] = 5|256|随路数据|0
DATA[10] = 4|0|是否需要返回|0

;CTI通知IVR外线挂机[PDU_CMD_CTI_IVR_HANGUP]
[PDU_CMD_FORMAT_038]
CmdType = 308
DataCount = 3
DATA[0] = 4|0|IVR处理结果|1
DATA[1] = 0|0|流程ID|0
DATA[2] = 3|0|CallID|0

;CTI通知IVR预测呼叫[PDU_CMD_CTI_IVR_PREDICTIVECALL]
[PDU_CMD_FORMAT_039]
CmdType = 309
DataCount = 8
DATA[0] = 4|0|IVR处理结果|1
DATA[1] = 0|0|流程ID|1
DATA[2] = 3|0|CallID|0
DATA[3] = 5|64|主叫号码|0
DATA[4] = 5|64|被叫号码|0
DATA[5] = 1|0|外线ID|0
DATA[6] = 0|0|预测任务ID|0
DATA[7] = 1|0|呼叫处理方式|0

;CTI通知VS录音[PDU_CMD_CTI_VS_RECORD]
[PDU_CMD_FORMAT_040]
CmdType = 310
DataCount = 7
DATA[0] = 4|0|录音处理结果|1
DATA[1] = 1|0|录音线路ID|0
DATA[2] = 0|0|录音控制标志，0 - 录音开始，1 - 录音结束，2 - 录音暂停，3 - 录音继续|0
DATA[3] = 5|256|录音全路径文件名|0
DATA[4] = 5|16|录音结束标志按键|0
DATA[5] = 2|0|录音时长|0
DATA[6] = 2|0|调用标识(VS留言用)|0

;CTI通知VS台线路控制[PDU_CMD_CTI_VS_LINECONTROL]
[PDU_CMD_FORMAT_041]
CmdType = 311
DataCount = 2
DATA[0] = 1|0|线路号|0
DATA[1] = 0|0|线路控制类别，0 - IVR线路挂机，1 - IVR线路摘机，2 - IVR线路握手成功|0


//-------------------------- IVR发出的命令集-----------------------//
//---格式说明：0字段为返回操作结果，1字段为Ivr标志Id---------------//

;IVR挂机[PDU_CMD_IVR_HANGUP]
[PDU_CMD_FORMAT_042]
CmdType = 401
DataCount = 4
DATA[0] = 4|0|挂机结果|1
DATA[1] = 0|0|流程ID|0
DATA[2] = 3|0|CallID|0
DATA[3] = 1|0|线路Id|0

;IVR结束[PDU_CMD_IVR_END]
[PDU_CMD_FORMAT_043]
CmdType = 402
DataCount = 2
DATA[0] = 4|0|结果|1
DATA[1] = 0|0|流程ID|0

;IVR请求排队[PDU_CMD_IVR_WANT_AGENT]
[PDU_CMD_FORMAT_044]
CmdType = 403
DataCount = 12
DATA[0] = 4|0|请求排队结果|1
DATA[1] = 0|0|流程ID|0
DATA[2] = 3|0|CallID|0
DATA[3] = 1|0|坐席排队策略|0
DATA[4] = 1|0|指定的坐席组号|0
DATA[5] = 0|0|VIP等级|0
DATA[6] = 5|64|主叫号码|0
DATA[7] = 5|32|扩展信息|0
DATA[8] = 1|0|排队失败原因:0无坐席 1坐席全忙|1
DATA[9] = 1|0|排队成功返回的座席工号,失败返回排队索引|1
DATA[10] = 1|0|排队成功返回的分机号|1
DATA[11] = 4|0|二次转坐席|0

;IVR继续排队[PDU_CMD_IVR_QUEUE_CONTINUE]
[PDU_CMD_FORMAT_045]
CmdType = 404
DataCount = 9
DATA[0] = 4|0|继续排队结果|1
DATA[1] = 0|0|流程ID|0
DATA[2] = 3|0|CallID|0
DATA[3] = 1|0|线路Id|0
DATA[4] = 5|64|主叫号码|0
DATA[5] = 5|256|放音文件名|0
DATA[6] = 0|0|等待时长|0
DATA[7] = 1|0|排队成功返回的座席工号|1
DATA[8] = 1|0|排队成功返回的分机号|1

;IVR取消排队[PDU_CMD_IVR_QUEUE_CANCEL]
[PDU_CMD_FORMAT_046]
CmdType = 405
DataCount = 3
DATA[0] = 4|0|取消排队结果|1
DATA[1] = 0|0|流程ID|0
DATA[2] = 3|0|CallID|0

;IVR转坐席[PDU_CMD_IVR_TURN_AGENT]
[PDU_CMD_FORMAT_047]
CmdType = 406
DataCount = 6
DATA[0] = 4|0|转坐席结果|1
DATA[1] = 0|0|流程ID|0
DATA[2] = 3|0|CallID|0
DATA[3] = 1|0|线路Id|0
DATA[4] = 1|0|目标分机号码|0
DATA[5] = 5|256|随路数据|0

;IVR自动呼叫[PDU_CMD_IVR_CALL_OUT]
[PDU_CMD_FORMAT_048]
CmdType = 407
DataCount = 7
DATA[0] = 4|0|IVR自动呼叫结果|1
DATA[1] = 0|0|流程ID|0
DATA[2] = 3|0|CallID|0
DATA[3] = 1|0|线路Id|1
DATA[4] = 5|64|呼叫号码|0
DATA[5] = 5|64|主叫号码|0
DATA[6] = 1|0|呼叫多长时间没结果作失败处理|0

;IVR转外线[PDU_CMD_IVR_TURN_OUTLINE]
[PDU_CMD_FORMAT_049]
CmdType = 408
DataCount = 7
DATA[0] = 4|0|IVR转外线结果|1
DATA[1] = 0|0|流程ID|0
DATA[2] = 3|0|CallID|0
DATA[3] = 1|0|线路Id|1
DATA[4] = 5|64|呼叫号码|0
DATA[5] = 5|64|主叫号码|0
DATA[6] = 1|0|呼叫多长时间没结果作失败处理|0

;IVR放音收按键[PDU_CMD_IVR_PLAY_DTMF]
[PDU_CMD_FORMAT_050]
CmdType = 409
DataCount = 18
DATA[0] = 4|0|放音收号结果|1
DATA[1] = 0|0|流程ID|0
DATA[2] = 3|0|CallID|0
DATA[3] = 1|0|线路Id|0
DATA[4] = 0|0|放音收号模式，1:放音收号，2：只放音，3：只收号，4：停止放音|0
DATA[5] = 0|0|放音内容类型|0
DATA[6] = 0|0|数字播报模式|0
DATA[7] = 0|0|引擎音库|0
DATA[8] = 0|0|语速|0
DATA[9] = 0|0|音量|0
DATA[10] = 0|0|收号位数|0
DATA[11] = 5|64|结束标识|0
DATA[12] = 0|0|收号时间间隔|0
DATA[13] = 0|0|收号时是否放音|0
DATA[14] = 4|0|是否设置随路数据|0
DATA[15] = 5|256|放音内容|0
DATA[16] = 5|64|结果-DTMF值或者失败原因，根据执行结果来|1
DATA[17] = 2|0|调用标识(VS放音时用)|0

;IVR收发传真[PDU_CMD_IVR_FAX]
[PDU_CMD_FORMAT_051]
CmdType = 410
DataCount = 7
DATA[0] = 4|0|传真处理结果|1
DATA[1] = 0|0|流程ID|0
DATA[2] = 3|0|CallID|0
DATA[3] = 1|0|线路号(发VS时用)|0
DATA[4] = 1|0|收发传真标志 0发送1接收|0
DATA[5] = 5|256|传真全路径文件名|0
DATA[6] = 2|0|调用标识(VS放音时用)|0

;IVR留言[PDU_CMD_IVR_LEAVE_WORD]
[PDU_CMD_FORMAT_052]
CmdType = 411
DataCount = 8
DATA[0] = 4|0|留言处理结果|1
DATA[1] = 0|0|流程ID|0
DATA[2] = 3|0|CallID|0
DATA[3] = 1|0|线路号(发VP时用)|0
DATA[4] = 1|0|留言时长|0
DATA[5] = 5|10|留言结束标志|0
DATA[6] = 5|256|留言文件名|0
DATA[7] = 2|0|调用标识(VP放音时用)|0