Middleware_hd/IVR/IvrSysInc.h

/*************************************************************************
【文件名】				IvrSysInc.h
【功能模块和目的】		IVR系统定义文件
【开发者及日期】		郑石诺 2015/01/26
【版本】				V1.0.0
【版权信息】			Copyright (C)2015 河南华谊网络科技有限公司
【更改记录】        
*************************************************************************/
#pragma once

#define MAX_LENGTH_HASH		1999	// 哈希表最大容量
#define VAR_NAME_LEN		128		// 变量名长度
#define VAR_LEN				512		// 变量名长度
#define BUFF_LEN			512*8	// 缓冲区长度

#define STR_ERR_CORE_INIT_DB			_T("{Core}: 连接配置数据库失败")
#define STR_ERR_CORE_INIT_CFG			_T("{Core}: 加载配置信息失败")
#define STR_ERR_CORE_INIT_NETWORK		_T("{Core}: 初始化网络环境失败")
#define STR_ERR_CORE_INIT_FLOW			_T("{Core}: 初始化流程环境时出现异常")



#define CELL_NAME_START						_T("CELL_START")				// 流程开始
#define CELL_NAME_END						_T("CELL_END")					// 流程结束
#define CELL_NAME_CALL						_T("CELL_CALL")					// 外呼
#define CELL_NAME_TRANSFER_OUT				_T("CELL_TRANSFEROUT")			// 外线转外线
#define CELL_NAME_HANGUP					_T("CELL_HANGUP")				// 挂机
#define CELL_NAME_QUEUE						_T("CELL_QUEUE")				// 来电排队
#define CELL_NAME_CONTINUE_QUEUE			_T("CELL_CONTINUEQUEUE")		// 继续排队
#define CELL_NAME_CANCEL_QUEUE				_T("CELL_CANCELQUEUE")			// 取消排队
#define CELL_NAME_CALCULATE					_T("CELL_CALCULATE")			// 算术运算
#define CELL_NAME_COMPARE					_T("CELL_COMPARE")				// 数据比较
#define CELL_NAME_STRING_OP					_T("CELL_STRINGOP")				// 字符串操作
#define CELL_NAME_SQL						_T("CELL_SQL")					// SQL语句执行
#define CELL_NAME_RECORDSET					_T("CELL_RECORDSET")			// 记录集操作
#define CELL_NAME_DEFINE_VAR				_T("CELL_DEFINEVAR")			// 变量定义
#define CELL_NAME_LEAVE_WORD				_T("CELL_LEAVEWORD")			// 留言
#define CELL_NAME_BRANCH					_T("CELL_BRANCH")				// 分支
#define CELL_NAME_AUDIO_AND_DTMF			_T("CELL_AUDIODTMF")			// 放音收按键
#define CELL_NAME_TURN_AGENT				_T("CELL_TURNAGENT")			// 直接跳转坐席
#define CELL_NAME_RECV_FAX					_T("CELL_RECVFAX")				// 接收传真
#define CELL_NAME_SEND_FAX					_T("CELL_SENDFAX")				// 发送传真
#define CELL_NAME_TIMER						_T("CELL_TIMER")				// 定时器
#define CELL_NAME_SOCKET					_T("CELL_SOCKET")				// 套接字操作
#define CELL_NAME_SUB_FLOW					_T("CELL_SUBFLOW")				// 子流程节点

#define XPATH_IVR_NODE						_T("/ivr/flow")					// ivr节点在流程文件中的XPATH
#define XPATH_CELL							_T("cell")

#define FLOW_ATTRIBUTE_NAME					_T("Name")
#define FLOW_ATTRIBUTE_TYPE					_T("Type")
#define FLOW_ATTRIBUTE_MATCHED_NUM			_T("MatchedNum")	
#define FLOW_ATTRIBUTE_ASSO_LINE			_T("MatchedLine")
#define FLOW_ATTRIBUTE_CONCURRENCY			_T("Concurrency")
#define FLOW_SUB_NODE_SQL					_T("Sql")
#define FLOW_SUB_NODE_MAP					_T("Map")
#define FLOW_SUB_NODE_DEF_VAR				_T("DefVar")
#define FLOW_SUB_NODE_RFAX					_T("RFax")
#define FLOW_SUB_NODE_SFAX					_T("SFax")
#define FLOW_SUB_NODE_LEAVE_WORD			_T("LeaveWord")
#define FlOW_SUB_NODE_BRANCH				_T("Branch")
#define FLOW_SUB_NODE_AUDIO					_T("Audio")
#define FLOW_SUB_NODE_AGENT_ID				_T("AgentId")
#define FLOW_SUB_NODE_AGENT_GROUP			_T("AgentGroup")
#define FLOW_SUB_NODE_BAND_DATA				_T("BandData")
#define FLOW_SUB_NODE_SOCK_INPUT			_T("InputVar")
#define FLOW_SUB_NODE_SOCK_OUTPUT			_T("OutputVar")
#define CELL_ATTRIBUTE_NAME					_T("Name")
#define CELL_ATTRIBUTE_POS					_T("Pos")
#define CELL_ATTRIBUTE_NEXT					_T("Next")
#define CELL_ATTRIBUTE_NOTE					_T("Note")
#define CELL_ATTRIBUTE_CALLEE_NUM_TYPE		_T("CalleeNumType")
#define CELL_ATTRIBUTE_CALLEE_NUM			_T("CalleeNum")
#define CELL_ATTRIBUTE_CALLER_NUM_TYPE		_T("CallerNumType")
#define CELL_ATTRIBUTE_CALLER_NUM			_T("CallerNum")
#define CELL_ATTRIBUTE_TIMEOUT				_T("Timeout")
#define CELL_ATTRIBUTE_SUCCESS_POS			_T("SuccessPos")
#define CELL_ATTRIBUTE_FAIL_POS				_T("FailPos")
#define CELL_ATTRIBUTE_REASON				_T("Reason")
#define CELL_ATTRIBUTE_DATA1_TYPE			_T("Data1Type")
#define CELL_ATTRIBUTE_DATA2_TYPE			_T("Data2Type")
#define CELL_ATTRIBUTE_DATA3_TYPE			_T("Data3Type")
#define CELL_ATTRIBUTE_DATA1				_T("Data1")
#define CELL_ATTRIBUTE_DATA2				_T("Data2")
#define CELL_ATTRIBUTE_DATA3				_T("Data3")
#define CELL_ATTRIBUTE_CALCU_TYPE			_T("CalcuType")
#define CELL_ATTRIBUTE_RESULT_TYPE			_T("ResultType")
#define CELL_ATTRIBUTE_RESULT_VAR			_T("ResultVar")
#define CELL_ATTRIBUTE_AGENT				_T("Agent")
#define CELL_ATTRIBUTE_EXTEN				_T("Exten")
#define CELL_ATTRIBUTE_AUDIO				_T("Audio")
#define CELL_ATTRIBUTE_HANGUP_POS			_T("HangupPos")
#define CELL_ATTRIBUTE_TIMEOUT_POS			_T("TimeoutPos")
#define CELL_ATTRIBUTE_TRUE_POS				_T("TruePos")
#define CELL_ATTRIBUTE_FALSE_POS			_T("FalsePos")
#define CELL_ATTRIBUTE_COMPARE_TYPE			_T("CompareType")
#define CELL_ATTRIBUTE_VAR_TYPE				_T("VarType")
#define CELL_ATTRIBUTE_CONN_STR				_T("ConnStr")
#define CELL_ATTRIBUTE_SQL_STR				_T("SqlStr")
#define	CELL_ATTRIBUTE_SAVE_FLAG			_T("IsSaved")
#define	CELL_ATTRIBUTE_VAR					_T("Var")
#define CELL_ATTRIBUTE_LPOS					_T("LPos")
#define CELL_ATTRIBUTE_EPOS					_T("EPos")
#define CELL_ATTRIBUTE_GPOS					_T("GPos")
#define CELL_ATTRIBUTE_VAR_NAME				_T("VarName")
#define CELL_ATTRIBUTE_VAR_VAL				_T("VarVal")
#define CELL_ATTRIBUTE_PATH					_T("Path")
#define CELL_ATTRIBUTE_FINISH_KEY			_T("FinishKey")
#define CELL_ATTRIBUTE_FINISH_POS			_T("FinishPos")
#define CELL_ATTRIBUTE_DEFAULT_POS			_T("DefaultPos")
#define CELL_ATTRIBUTE_VALUE				_T("Value")
#define CELL_ATTRIBUTE_PLAY_TYPE			_T("PlayType")
#define CELL_ATTRIBUTE_CONTENT_TYPE			_T("ContentType")
#define CELL_ATTRIBUTE_CONTENT				_T("Content")
#define CELL_ATTRIBUTE_TTS_NUM_MODE			_T("TTSNumMode")
#define CELL_ATTRIBUTE_TTS_SPEED			_T("TTSSpeed")
#define CELL_ATTRIBUTE_TTS_VOLUME			_T("TTSVolume")
#define CELL_ATTRIBUTE_TTS_ENGINE			_T("TTSEngine")
#define CELL_ATTRIBUTE_STOP_WHEN_DTMF		_T("StopWhenDtmf")
#define CELL_ATTRIBUTE_MAX_KEY_COUNT		_T("MaxKeyCount")
#define CELL_ATTRIBUTE_KEY_PRESS_INTERVAL	_T("KeyPressInterval")
#define CELL_ATTRIBUTE_KEY_VAR				_T("KeyVar")
#define CELL_ATTRIBUTE_STRATEGY				_T("Strategy")
#define CELL_ATTRIBUTE_VIP_LEVEL_TYPE		_T("VipLevelType")
#define CELL_ATTRIBUTE_VIP_LEVEL			_T("VipLevel")
#define CELL_ATTRIBUTE_GROUP_TYPE			_T("GroupType")
#define CELL_ATTRIBUTE_GROUP				_T("Group")
#define CELL_ATTRIBUTE_AGENT_VAR			_T("AgentVar")
#define CELL_ATTRIBUTE_EXTEN_VAR			_T("ExtenVar")
#define CELL_ATTRIBUTE_QUEUE_LEN_VAR		_T("QueueLenVar")
#define CELL_ATTRIBUTE_NO_AGENT_POS			_T("NoAgentPos")
#define CELL_ATTRIBUTE_NO_FREE_POS			_T("NoFreePos")
#define CELL_ATTRIBUTE_OPERATE_TYPE			_T("OpType")
#define CELL_ATTRIBUTE_INTERCEPT_INDEX		_T("InterceptIdx")
#define CELL_ATTRIBUTE_INTERCEPT_LEN		_T("InterceptLen")
#define CELL_ATTRIBUTE_OPERATE_VAR			_T("OperateVar")
#define CELL_ATTRIBUTE_RESULT_VAR			_T("ResultVar")
#define CELL_ATTRIBUTE_REPLACE_VAR			_T("ReplaceVar")
#define CELL_ATTRIBUTE_REP_AS_VAR			_T("RepAsVar")
#define CELL_ATTRIBUTE_MATCH_VAR			_T("MatchVar")
#define CELL_ATTRIBUTE_APPEND_VAR			_T("AppendVar")
#define CELL_ATTRIBUTE_TIMER_INTERVAL		_T("TimerInterval")
#define CELL_ATTRIBUTE_BEGIN_TIME			_T("BeginTime")
#define CELL_ATTRIBUTE_END_TIME				_T("EndTime")
#define CELL_ATTRIBUTE_FLOW_NAME			_T("FlowName")
#define CELL_ATTRIBUTE_BEGIN_POS			_T("BeginPos")
#define CELL_ATTRIBUTE_OP_TYPE				_T("OpType")
#define CELL_ATTRIBUTE_FAR_IP				_T("FarIp")
#define CELL_ATTRIBUTE_FAR_PORT				_T("FarPort")
#define CELL_ATTRIBUTE_RECV_TIME_OUT		_T("RecvTimeOut")

#define CELL_ATTRIBUTE_URL_STR				_T("UrlStr")
#define CELL_ATTRIBUTE_HTTP_RESP_VAR		_T("RespStr")



#define VAR_REF_START_FLAG			_T("%[")
#define VAR_REF_END_FLAG			_T("]")
#define FLOW_TYPE_STR_NORMAL		_T("normal")
#define FLOW_TYPE_STR_AUTO			_T("auto")
#define FLOW_TYPE_STR_SUB			_T("sub")

#define CELL_DATA_VAL				1
#define CELL_DATA_VAR				2

#define VAR_TYPE_INT				1
#define VAR_TYPE_FLOAT				2
#define VAR_TYPE_STRING				3

#define CALCU_TYPE_ADD				1
#define CALCU_TYPE_SUB				2
#define CALCU_TYPE_MULT				3
#define CALCU_TYPE_DIV				4

#define DATA_COMPARE_E				1
#define DATA_COMPARE_G				2
#define DATA_COMPARE_GE				3
#define DATA_COMPARE_L				4
#define DATA_COMPARE_LE				5
#define DATA_COMPARE_IN				6

#define PLAY_TYPE_AUDIO_DTMF		1
#define PLAY_TYPE_AUDIO				2
#define PLAY_TYPE_DTMF				3

#define PLAY_CONTENT_NULL			0
#define PLAY_CONTENT_AUDIO			1
#define PLAY_CONTENT_TTS_STR		2
#define PLAY_CONTENT_TTS_FILE		3

#define TTS_RN_AUTO_VALUE			0	/* Auto, read as value if not sure */
#define	TTS_RN_VALUE				1	/* Read as value */
#define	TTS_RN_DIGIT				2	/* Read as string */
#define	TTS_RN_AUTO_DIGIT			3	/* Auto, read as string if not sure */

#define TTS_NUMBER_VALUE_MIN		0
#define TTS_NUMBER_VALUE_MAX		100

#define PLAY_STOP_WHEN_KEY_PRESS_TRUE	1
#define PLAY_STOP_WHEN_KEY_PRESS_FALSE	2

#define STRING_OP_TRIM				1
#define STRING_OP_SUB				2
#define STRING_OP_REPLACE			3
#define STRING_OP_MATCH				4
#define STRING_OP_APPEND			5

#define DATA_BOOL_YES				_T("yes")
#define DATA_BOOL_NO				_T("no")

#define SOCKET_INPUT_PREFIX			_T("Opr")
#define SOCKET_OUTPUT_PREFIX		_T("OprAck")
#define SOCKET_INPUT_OP_TYPE		_T("OprType")
#define SOCKET_VAR_PREFIX			_T("P")

#define FLOW_DOC_PTR				MSXML2::IXMLDOMDocumentPtr
#define FLOW_LIST_PTR				MSXML2::IXMLDOMNodeListPtr
#define FLOW_ELEMENT_PTR			MSXML2::IXMLDOMElementPtr

#define SYSTEM_VAR_CALLID				_T("CallID")
#define SYSTEM_VAR_OUTLINEID			_T("OutLineID")
#define SYSTEM_VAR_CALLER				_T("CallerID")
#define SYSTEM_VAR_CALLEE				_T("CalleeID")
#define SYSTEM_VAR_TIME_BEGIN			_T("BeginTime")
#define SYSTEM_VAR_TIME_START			_T("StartTime")
#define SYSTEM_VAR_TIME_HM				_T("HourMinute")
#define SYSTEM_VAR_TIME_WEEK			_T("Week")
#define SYSTEM_VAR_HUNT_GROUP			_T("CalledHuntGroup")
#define SYSTEM_VAR_PRE_CALL_ID			_T("PreCallID")
#define SYSTEM_VAR_PRE_CALL_TYPE		_T("PreCallType")


// IVR系统定义消息类型
typedef enum tagIvrMsgType
{
	IVR_MSG_FLOW_STATE_UPDAET	= 0,	// 流程状态更新
	IVR_MSG_FLOW_CELL_UPDATE	= 1		// 流程节点更新
} IvrMsgType;

typedef CList<CString, CString> DataSet;
typedef CArray<CString, CString> DataArray;

typedef enum tag_FlowType
{
	FLOW_NORMAL		= 0,
	FLOW_AUTO		= 1,
	FLOW_SUB		= 2,
	FLOW_UNKNOWN	= 3
} FlowType;


typedef enum tagCELL_OP_STATE		/* 节点执行状态 */
{
	CELL_OP_WAIT_FOR	= 0,		// 等待Pdu命令返回
	CELL_OP_END			= -1,		// 正常运行结束
	CELL_OP_ERROR		= -2 ,		// 运行异常结束
	CELL_OP_SEND_ERROR	= -3,		// IVR发送时失败	
} CELL_OP_STATE;


typedef enum tagIVR_FLOW_STATE		/* 流程状态 */
{
	IVR_FLOW_STATE_FREE =1,			// 空闲
	IVR_FLOW_STATE_RUN = 2			// 正在运行
} IVR_FLOW_STATE;

typedef struct tagSystemVar			/* 系统变量 */
{
	char szVarName[VAR_LEN];		//变量名
	char szVarValue[BUFF_LEN];		//变量值
} SystemVar;


// IVR流程UI显示信息
typedef struct tagFlow2Show
{
	int Id;
	IVR_FLOW_STATE State;
	CString NodeNote;
} Flow2Show;