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ReportController.cs 467KB

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  1. using Newtonsoft.Json;
  2. using Newtonsoft.Json.Linq;
  3. using System;
  4. using System.Collections.Generic;
  5. using System.Data;
  6. using System.IO;
  7. using System.Linq;
  8. using System.Text;
  9. using System.Web;
  10. using System.Web.Mvc;
  11. using System.Web.Script.Serialization;
  12. using YTSoft.BaseCallCenter.Model;
  13. using YTSoft.BaseCallCenter.MVCWeb.Commons;
  14. using YTSoft.BaseCallCenter.MVCWeb.Models;
  15. using YTSoft.Common;
  16. namespace YTSoft.BaseCallCenter.MVCWeb.Controllers
  17. {
  18. public class ReportController : Controller
  19. {
  20. BLL.T_Call_CallRecords recordBLL = new BLL.T_Call_CallRecords();
  21. int rxzhj = 0;
  22. int wxzhj = 0;
  23. int wbzhj = 0;
  24. //
  25. // GET: /Report/
  26. public ActionResult Index()
  27. {
  28. return View();
  29. }
  30. //
  31. // 主页面来电类型比例分析
  32. public ActionResult IndexCenterCallPre(string type, string strdate)
  33. {
  34. string res = "0^0";
  35. int c1 = 0;//自助服务
  36. int c2 = 0;//人工服务
  37. int count = 0;//总数
  38. DataTable dt = new DataTable();
  39. Models.WorkOrderPieModel model = new Models.WorkOrderPieModel();
  40. model.PieTypeArrName = "[]";
  41. model.PieDataJson = "[]";
  42. string sql = "";
  43. try
  44. {
  45. //查询按钮
  46. if (!string.IsNullOrEmpty(strdate))
  47. {
  48. string startdate = strdate.Split('~')[0].Trim();
  49. string enddate = strdate.Split('~')[1].Trim();
  50. sql += " and F_CREATEDATE>= '" + startdate.Trim()+"'" ;
  51. sql += " and F_CREATEDATE<= '" + enddate.Trim() + "'";
  52. }
  53. dt = new YTSoft.BaseCallCenter.BLL.T_Wo_WorkOrderBase().GetList("1=1 " + sql + " order by F_WORKORDERTYPEID").Tables[0];
  54. if (dt != null)
  55. {
  56. #region
  57. count = dt.Rows.Count;
  58. c1 = dt.Select("F_WORKORDERTYPEID=1 ").Length;
  59. c2 = count - c1;
  60. model.PieTypeArrName = "['自助服务'";
  61. model.PieDataJson = "[{ value:" + c1 + ",name: '自助服务'}";
  62. model.PieTypeArrName += ",'人工服务']";
  63. model.PieDataJson += ",{value:" + c2 + ",name: '人工服务'}]";
  64. #endregion
  65. }
  66. }
  67. catch (Exception err)
  68. {
  69. }
  70. finally
  71. {
  72. dt.Clear();
  73. dt.Dispose();
  74. res = c1.ToString() + "^" + c2.ToString();
  75. }
  76. return View(model);
  77. }
  78. //
  79. // 主页面工单类型比例分析
  80. public ActionResult IndexCenterWorkOrderPre(string type, string strdate)
  81. {
  82. Models.WorkOrderPieModel model = new Models.WorkOrderPieModel();
  83. model.PieTypeArrName = "[]";
  84. model.PieDataJson = "[]";
  85. DataTable dt = new DataTable();
  86. try
  87. {
  88. string startdate = strdate.Split('~')[0].Trim();
  89. string enddate = strdate.Split('~')[1].Trim();
  90. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=1 ");
  91. if (namelist != null)
  92. {
  93. dt = new BLL.T_Wo_WorkOrderBase().GetList(" F_CREATEDATE>='"+ startdate +"'"+ "and F_CREATEDATE <='"+ enddate+"'").Tables[0];
  94. string arrname = "";
  95. string arrjson = "";//{ value: 31, name: '咨询' },
  96. int i = 0;
  97. int count = 0;
  98. foreach (Model.T_Wo_WorkOrderType m in namelist)
  99. {
  100. count = dt.Select("F_FILEFLAG=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  101. if (i == 0)
  102. {
  103. arrname += "'" + m.F_Name.Trim() + "'";
  104. arrjson += "{ value: " + count.ToString() + ", name: '" + m.F_Name.Trim() + "' }";
  105. }
  106. else
  107. {
  108. arrname += ",'" + m.F_Name.Trim() + "'";
  109. arrjson += ",{ value: " + count.ToString() + ", name: '" + m.F_Name.Trim() + "' }";
  110. }
  111. i++;
  112. }
  113. model.PieTypeArrName = "[" + arrname + "]";
  114. model.PieDataJson = "[" + arrjson + "]";
  115. }
  116. }
  117. catch
  118. { }
  119. finally
  120. {
  121. dt.Clear();
  122. dt.Dispose();
  123. }
  124. return View(model);
  125. }
  126. //
  127. // 主页面工单类型时间段比例分析
  128. public ActionResult IndexCenterWorkOrderTimeBar(string type, string strdate)
  129. {
  130. Models.WorkOrderPieModel model = new Models.WorkOrderPieModel();
  131. model.PieTypeArrName = "[]";
  132. model.PieDataJson = "[]";
  133. DataTable dt = new DataTable();
  134. try
  135. {
  136. string startdate = strdate.Split('~')[0].Trim();
  137. string enddate = strdate.Split('~')[1].Trim();
  138. DataTable datas = recordBLL.GetWorkOrderWeekData(startdate, enddate);
  139. if (datas != null)
  140. {
  141. for (int i = 1; i < 8; i++)
  142. {
  143. DataRow[] rowsZX = datas.Select("Weeks=" + i + " and BusinessType=" + 6);
  144. if (rowsZX != null && rowsZX.Length > 0)
  145. {
  146. model.Week1 += ",";
  147. model.Week1 += rowsZX[0]["callInCount"];
  148. }
  149. else
  150. {
  151. model.Week1 += ",";
  152. model.Week1 += 0;
  153. }
  154. DataRow[] rowsBY = datas.Select("Weeks=" + i + " and BusinessType=" + 18);
  155. if (rowsBY != null && rowsBY.Length > 0)
  156. {
  157. model.Week2 += ",";
  158. model.Week2 += rowsBY[0]["callInCount"];
  159. }
  160. else
  161. {
  162. model.Week2 += ",";
  163. model.Week2 += 0;
  164. }
  165. DataRow[] rowsGS = datas.Select("Weeks=" + i + " and BusinessType=" + 19);
  166. if (rowsGS != null && rowsGS.Length > 0)
  167. {
  168. model.Week3 += ",";
  169. model.Week3 += rowsGS[0]["callInCount"];
  170. }
  171. else
  172. {
  173. model.Week3 += ",";
  174. model.Week3 += 0;
  175. }
  176. DataRow[] rowsJY = datas.Select("Weeks=" + i + " and BusinessType=" + 14);
  177. if (rowsJY != null && rowsJY.Length > 0)
  178. {
  179. model.Week4 += ",";
  180. model.Week4 += rowsJY[0]["callInCount"];
  181. }
  182. else
  183. {
  184. model.Week4 += ",";
  185. model.Week4 += 0;
  186. }
  187. DataRow[] rowsTS = datas.Select("Weeks=" + i + " and BusinessType=" + 3);
  188. if (rowsTS != null && rowsTS.Length > 0)
  189. {
  190. model.Week5 += ",";
  191. model.Week5 += rowsTS[0]["callInCount"];
  192. }
  193. else
  194. {
  195. model.Week5 += ",";
  196. model.Week5 += 0;
  197. }
  198. }
  199. model.Week1 = model.Week1.Trim(',');
  200. model.Week2 = model.Week2.Trim(',');
  201. model.Week3 = model.Week3.Trim(',');
  202. model.Week4 = model.Week4.Trim(',');
  203. model.Week5 = model.Week5.Trim(',');
  204. }
  205. }
  206. catch
  207. { }
  208. finally
  209. {
  210. dt.Clear();
  211. dt.Dispose();
  212. }
  213. return View(model);
  214. }
  215. #region 来电时间分布图
  216. public ActionResult CallInMatch()
  217. {
  218. WorkOrderMyModel model = new WorkOrderMyModel();
  219. return View(model);
  220. }
  221. /// <summary>
  222. /// 获取曲线数据信息
  223. /// </summary>
  224. /// <param name="page">当前页码</param>
  225. /// <param name="limit">每页数据量</param>
  226. /// <param name="sqlWhere">查询条件</param>
  227. /// <returns></returns>
  228. [ActionName("GetdTypeData")]
  229. [HttpGet]
  230. public string GetdTypeData(DateTime? NowDateTime, int? busType, string dType, string dateParty)
  231. {
  232. //数据结果集
  233. ResponseData dataModel = new ResponseData();
  234. try
  235. {
  236. string startDate = "";
  237. string endDate = "";
  238. if (!string.IsNullOrEmpty(dateParty))
  239. {
  240. startDate = dateParty.Substring(0, 10);
  241. endDate = dateParty.Substring(12);
  242. }
  243. else
  244. {
  245. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  246. }
  247. dataModel.code = 0;
  248. dataModel.data = recordBLL.GetdTypeData(dType, busType, startDate, endDate);
  249. return JsonConvert.SerializeObject(dataModel);
  250. }
  251. catch (Exception ex)
  252. {
  253. dataModel.code = 200;
  254. dataModel.msg = ex.Message;
  255. return JsonConvert.SerializeObject(dataModel);
  256. }
  257. }
  258. /// <summary>
  259. /// 获取工单信息
  260. /// </summary>
  261. /// <param name="page">当前页码</param>
  262. /// <param name="limit">每页数据量</param>
  263. /// <param name="sqlWhere">查询条件</param>
  264. /// <returns></returns>
  265. [ActionName("CallInMatchData")]
  266. [HttpGet]
  267. public string CallInMatchData(DateTime? NowDateTime, string dateParty)
  268. { //数据结果集
  269. ResponseData dataModel = new ResponseData();
  270. try
  271. {
  272. string startDate = "";
  273. string endDate = "";
  274. if (!string.IsNullOrEmpty(dateParty))
  275. {
  276. startDate = dateParty.Substring(0, 10);
  277. endDate = dateParty.Substring(12);
  278. }
  279. else
  280. {
  281. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  282. }
  283. dataModel.code = 0;
  284. dataModel.data = recordBLL.GetHourData(startDate, endDate);
  285. return JsonConvert.SerializeObject(dataModel);
  286. }
  287. catch (Exception ex)
  288. {
  289. dataModel.code = 200;
  290. dataModel.msg = ex.Message;
  291. return JsonConvert.SerializeObject(dataModel);
  292. }
  293. }
  294. /// <summary>
  295. /// 获取工单信息
  296. /// </summary>
  297. /// <param name="page">当前页码</param>
  298. /// <param name="limit">每页数据量</param>
  299. /// <param name="sqlWhere">查询条件</param>
  300. /// <returns></returns>
  301. [ActionName("CallInMatchDataList")]
  302. [HttpGet]
  303. public string CallInMatchDataList(DateTime? NowDateTime, int page, int limit,
  304. string dateParty, string CallHour,string linkman,string calltype,string ywtype)
  305. { //数据结果集
  306. ResponseData dataModel = new ResponseData();
  307. try
  308. {
  309. string startDate = "";
  310. string endDate = "";
  311. string sql = " ";
  312. if (!string.IsNullOrEmpty(dateParty))
  313. {
  314. startDate = dateParty.Substring(0, 10);
  315. endDate = dateParty.Substring(12);
  316. }
  317. else
  318. {
  319. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  320. }
  321. if (startDate.Trim()== endDate.Trim()) {
  322. sql += " and BeginTime>= '" + startDate + " 00:00:00'";
  323. sql += " and BeginTime<= '" + endDate + " 23:59:59'";
  324. }
  325. else {
  326. sql += " and BeginTime>= '" + startDate + "'";
  327. sql += " and BeginTime<= '" + endDate + "'";
  328. }
  329. if (!String.IsNullOrEmpty (CallHour))
  330. {
  331. sql += "and CallType=0 and DATEPART(HH, BeginTime)=" + CallHour;
  332. }
  333. //坐席工号
  334. if (!String.IsNullOrEmpty(linkman))
  335. {
  336. sql += "and UserCode=" + linkman;
  337. }
  338. //呼叫方向,1呼出0呼入calltype
  339. switch (calltype)
  340. {
  341. case "0":sql = sql + "and CallType=0";break;
  342. case "1": sql = sql + "and CallType=1"; break;
  343. default: break;
  344. }
  345. switch (Server.UrlDecode( ywtype))
  346. {
  347. case "1": sql = sql + " and CallType=0 and BusinessType=1"; break;//咨询
  348. case "2": sql = sql + " and CallType=0 and BusinessType=2"; break;//建议
  349. case "3": sql = sql + " and CallType=0 and BusinessType=3"; break;//表扬
  350. case "4": sql = sql + " and CallType=0 and BusinessType=4"; break;//挂失
  351. case "9": sql = sql + " and CallType=0 and BusinessType=9"; break;//投诉
  352. case "9999": sql = sql + " and CallType=0 and CallId not in ( select CallId from T_Call_CallRecords where BusinessType in (1,2,3,4,9 ))"; break;//放弃排队
  353. default: break;
  354. //case "1": sql = sql + " and CallType=0 and F_ServiceType=1"; break;//咨询
  355. //case "2": sql = sql + " and CallType=0 and F_ServiceType=2"; break;//投诉
  356. //case "3": sql = sql + " and CallType=0 and F_ServiceType=3"; break;//建议
  357. //case "4": sql = sql + " and CallType=0 and F_ServiceType=4"; break;//表扬
  358. //case "5": sql = sql + " and CallType=0 and F_ServiceType=5"; break;//挂失
  359. //case "9999": sql = sql + " and CallType=0 and CallId not in ( select CallId from T_Call_CallRecords where F_ServiceType in (1,2,3,4,5 ))"; break;//放弃排队
  360. //default: break;
  361. }
  362. DataTable dt = new DataTable();
  363. int recordCount = 0;
  364. Model.PageData<Model.T_Call_CallRecords> pageModel = new Model.PageData<Model.T_Call_CallRecords>();
  365. dt = BLL.PagerBLL.GetListPager(
  366. "T_Call_CallRecords",
  367. "CallId",
  368. " *,CONVERT(varchar, BeginTime, 120 ) as BeginTimeNew,CONVERT(varchar, TalkStartTime, 120 ) as TalkStartTimeNew,CONVERT(varchar, TalkEndTime, 120 ) as TalkEndTimeNew,CONVERT(varchar, TalkStartTime, 120 ) as TalkStartTimeNew,CONVERT(varchar, TalkEndTime, 120 ) as TalkEndTimeNew"+
  369. @",(select top 1 F_ScaleResume from T_Cus_CustomerBase n where CallNumber=n.F_Telephone) as F_ScaleResume
  370. ,case
  371. when BusinessType=1 then '咨询'
  372. when BusinessType=2 then '建议'
  373. when BusinessType=3 then '表扬'
  374. when BusinessType=4 then '挂失'
  375. when BusinessType=9 then '投诉'
  376. when F_ServiceType=1 then '咨询'
  377. when F_ServiceType = 2 then '投诉'
  378. when F_ServiceType = 3 then '建议'
  379. when F_ServiceType = 4 then '表扬'
  380. when F_ServiceType = 5 then '挂失'
  381. else '' end as
  382. BType, case when (isnull(BusinessType,0)>0 or isnull(F_ServiceType,0)>0) then '人工服务' else '' end as ywtype ",
  383. sql,
  384. "ORDER BY CallId desc",
  385. limit,
  386. page,
  387. true,
  388. out recordCount);
  389. dataModel.code = 0;
  390. //dataModel.data = recordBLL.GetHourDataList(CallHour,startDate, endDate);
  391. dataModel.count = recordCount;
  392. dataModel.data = dt;
  393. return JsonConvert.SerializeObject(dataModel);
  394. }
  395. catch (Exception ex)
  396. {
  397. dataModel.code = 200;
  398. dataModel.msg = ex.Message;
  399. return JsonConvert.SerializeObject(dataModel);
  400. }
  401. }
  402. /// <summary>
  403. /// 图标数据
  404. /// </summary>
  405. /// <param name="page">当前页码</param>
  406. /// <param name="limit">每页数据量</param>
  407. /// <param name="sqlWhere">查询条件</param>
  408. /// <returns></returns>
  409. public string CallInMatchChartData(DateTime? NowDateTime, string dateParty)
  410. {
  411. //数据结果集
  412. MainChartModel dataModel = new MainChartModel();
  413. string startDate = "";
  414. string endDate = "";
  415. if (!string.IsNullOrEmpty(dateParty))
  416. {
  417. startDate = dateParty.Substring(0, 10);
  418. endDate = dateParty.Substring(12);
  419. }
  420. else
  421. {
  422. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  423. }
  424. DataTable table = recordBLL.GetHourData(startDate, endDate);
  425. //拼接数据
  426. if (table != null && table.Rows.Count > 0)
  427. {
  428. int[] strArr = new int[24];
  429. int[] intArr = new int[24];
  430. for (int i = 0; i < 24; i++)
  431. {
  432. strArr[i] = i;
  433. DataRow[] row = table.Select("CallHour=" + i);
  434. if (row != null && row.Length > 0)
  435. {
  436. intArr[i] = (int)row[0]["callInCount"];
  437. }
  438. else
  439. {
  440. intArr[i] = 0;
  441. }
  442. }
  443. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  444. dataModel.datas = JsonConvert.SerializeObject(intArr);
  445. }
  446. return JsonConvert.SerializeObject(dataModel);
  447. }
  448. #endregion
  449. #region 咨询业务类型分布图
  450. public ActionResult zxywtype()
  451. {
  452. WorkOrderMyModel model = new WorkOrderMyModel();
  453. return View(model);
  454. }
  455. // 咨询业务比例分析
  456. /// <summary>
  457. /// 获取工单信息
  458. /// </summary>
  459. /// <param name="page">当前页码</param>
  460. /// <param name="limit">每页数据量</param>
  461. /// <param name="sqlWhere">查询条件</param>
  462. /// <returns></returns>
  463. [ActionName("zxywtypeWorkOrderPreData")]
  464. [HttpGet]
  465. public string zxywtypeWorkOrderPreData(DateTime? NowDateTime, string dateParty)
  466. {
  467. //数据结果集
  468. ResponseData dataModel = new ResponseData();
  469. DataTable dt = new DataTable();
  470. int counthj = 0;
  471. try
  472. {
  473. string startDate = "";
  474. string endDate = "";
  475. if (!string.IsNullOrEmpty(dateParty))
  476. {
  477. //startDate = dateParty.Substring(0, 10);
  478. //endDate = dateParty.Substring(12);
  479. startDate = dateParty.Split('~')[0].Trim();
  480. endDate = dateParty.Split('~')[1].Trim();
  481. }
  482. else
  483. {
  484. startDate = DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00";
  485. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  486. }
  487. DataTable newTable = new DataTable();
  488. newTable.Columns.Add("TypeID");
  489. newTable.Columns.Add("业务类型");
  490. newTable.Columns.Add("工单数量");
  491. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  492. if (namelist != null)
  493. {
  494. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='"+ startDate + "'and F_CREATEDATE<='"+ endDate+ "' and F_FILEFLAG=6").Tables[0];
  495. int i = 0;
  496. int count = 0;
  497. DataRow dataRow;
  498. foreach (Model.T_Wo_WorkOrderType m in namelist)
  499. {
  500. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  501. dataRow = newTable.NewRow();
  502. dataRow["TypeID"] = m.F_WorkOrderTypeId.ToString();
  503. dataRow["业务类型"] = m.F_Name.Trim();
  504. dataRow["工单数量"] = count.ToString();
  505. newTable.Rows.Add(dataRow);
  506. counthj = counthj + count;
  507. i++;
  508. }
  509. dataRow = newTable.NewRow();
  510. dataRow["TypeID"] = "";
  511. dataRow["业务类型"] = "总合计";
  512. dataRow["工单数量"] = counthj.ToString();
  513. newTable.Rows.Add(dataRow);
  514. }
  515. dataModel.code = 0;
  516. dataModel.data = newTable;
  517. dataModel.count = counthj;
  518. }
  519. catch (Exception ex)
  520. {
  521. dataModel.code = 200;
  522. dataModel.msg = ex.Message;
  523. }
  524. finally
  525. {
  526. dt.Clear();
  527. dt.Dispose();
  528. }
  529. return JsonConvert.SerializeObject(dataModel);
  530. }
  531. public string zxywtypeWorkOrderPre(DateTime? NowDateTime, string dateParty)
  532. {
  533. //数据结果集
  534. MainChartModel dataModel = new MainChartModel();
  535. string startDate = "";
  536. string endDate = "";
  537. DataTable dt = new DataTable();
  538. try
  539. {
  540. if (!string.IsNullOrEmpty(dateParty))
  541. {
  542. //startDate = dateParty.Substring(0, 10);
  543. //endDate = dateParty.Substring(12);
  544. startDate = dateParty.Split('~')[0].Trim();
  545. endDate = dateParty.Split('~')[1].Trim();
  546. }
  547. else
  548. {
  549. startDate = DateTime.Now.ToString("yyyy-MM-dd")+" 00:00:00";
  550. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  551. }
  552. DataTable newTable = new DataTable();
  553. newTable.Columns.Add("业务类型");
  554. newTable.Columns.Add("工单数量");
  555. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  556. if (namelist != null)
  557. {
  558. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='" + startDate + "'and F_CREATEDATE<='" + endDate+ "' and F_FILEFLAG=6").Tables[0];
  559. //dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  560. int i = 0;
  561. int count = 0;
  562. DataRow dataRow;
  563. foreach (Model.T_Wo_WorkOrderType m in namelist)
  564. {
  565. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  566. dataRow = newTable.NewRow();
  567. dataRow["业务类型"] = m.F_Name.Trim();
  568. dataRow["工单数量"] = count.ToString();
  569. newTable.Rows.Add(dataRow);
  570. i++;
  571. }
  572. }
  573. if (newTable != null && newTable.Rows.Count > 0)
  574. {
  575. string[] strArr = new string[newTable.Rows.Count];
  576. string contentArr = "";
  577. for (int i = 0; i < newTable.Rows.Count; i++)
  578. {
  579. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  580. if (i == 0)
  581. {
  582. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  583. }
  584. else
  585. {
  586. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  587. }
  588. }
  589. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  590. dataModel.datas = "[" + contentArr + "]";
  591. }
  592. }
  593. catch (Exception ex) { LogHelper.Default.WriteError(ex.Message, ex); }
  594. finally { dt.Clear();dt.Dispose(); }
  595. return JsonConvert.SerializeObject(dataModel);
  596. }
  597. #endregion
  598. #region 业务类型分布图
  599. public ActionResult YwTypeReport()
  600. {
  601. CallScreenModel callScreenModel = new CallScreenModel();
  602. //业务类型字典表
  603. callScreenModel.WorkOrderTypeModelList = GetWorkTypeModelList();
  604. return View(callScreenModel);
  605. }
  606. // 业务比例分析
  607. /// <summary>
  608. /// 获取工单信息
  609. /// </summary>
  610. /// <param name="page">当前页码</param>
  611. /// <param name="limit">每页数据量</param>
  612. /// <param name="sqlWhere">查询条件</param>
  613. /// <returns></returns>
  614. [ActionName("ywtypeWorkOrderPreData")]
  615. [HttpGet]
  616. public string ywtypeWorkOrderPreData(DateTime? NowDateTime, string dateParty,string bussType,string bussDetail)
  617. {
  618. //数据结果集
  619. ResponseData dataModel = new ResponseData();
  620. DataTable dt = new DataTable();
  621. int counthj = 0;
  622. try
  623. {
  624. string startDate = "";
  625. string endDate = "";
  626. if (!string.IsNullOrEmpty(dateParty))
  627. {
  628. //startDate = dateParty.Substring(0, 10);
  629. //endDate = dateParty.Substring(12);
  630. startDate = dateParty.Split('~')[0].Trim();
  631. endDate = dateParty.Split('~')[1].Trim();
  632. }
  633. else
  634. {
  635. startDate = DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00";
  636. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  637. }
  638. DataTable newTable = new DataTable();
  639. newTable.Columns.Add("TypeID");
  640. newTable.Columns.Add("业务类型");
  641. newTable.Columns.Add("工单数量");
  642. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=1 ");
  643. if (bussType == "" || bussType ==null)
  644. {
  645. if (namelist != null)
  646. {
  647. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  648. int j = dt.Rows.Count;
  649. int i = 0;
  650. int count = 0;
  651. DataRow dataRow;
  652. foreach (Model.T_Wo_WorkOrderType m in namelist)
  653. {
  654. count = dt.Select("F_FILEFLAG=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  655. dataRow = newTable.NewRow();
  656. dataRow["TypeID"] = m.F_WorkOrderTypeId.ToString();
  657. dataRow["业务类型"] = m.F_Name.Trim();
  658. dataRow["工单数量"] = count.ToString();
  659. newTable.Rows.Add(dataRow);
  660. counthj = counthj + count;
  661. i++;
  662. }
  663. //热线业务工单数
  664. dataRow = newTable.NewRow();
  665. dataRow["TypeID"] = 0;
  666. dataRow["业务类型"] = "热线系统工单数合计";
  667. dataRow["工单数量"] = counthj.ToString();
  668. newTable.Rows.Add(dataRow);
  669. ////微信业务工单数
  670. //string startDate1 = startDate.Substring(0, 10);
  671. //string endDate1 = endDate.Substring(0, 10);
  672. //dataRow = newTable.NewRow();
  673. //dataRow["TypeID"] = "0";
  674. //dataRow["业务类型"] = "微信系统工单数合计";
  675. //int wxCount = WXWorkOrderCount(3, startDate1, endDate1);
  676. //dataRow["工单数量"] = wxCount;
  677. //newTable.Rows.Add(dataRow);
  678. ////微博业务工单数
  679. //dataRow = newTable.NewRow();
  680. //dataRow["TypeID"] = "0";
  681. //dataRow["业务类型"] = "微博系统工单数合计";
  682. //int wbCount = WXWorkOrderCount(4, startDate1, endDate1);
  683. //dataRow["工单数量"] = wbCount;
  684. ////总合计
  685. //newTable.Rows.Add(dataRow);
  686. //dataRow = newTable.NewRow();
  687. //dataRow["TypeID"] = "0";
  688. //dataRow["业务类型"] = "总合计";
  689. //dataRow["工单数量"] = (counthj + wxCount+ wbCount).ToString();
  690. //newTable.Rows.Add(dataRow);
  691. }
  692. }
  693. else {
  694. if (bussType=="3")
  695. {
  696. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId in (4,17) " );
  697. }
  698. else {
  699. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId= "+ bussType);
  700. }
  701. if (namelist.Count==0)
  702. {
  703. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_WorkOrderTypeId= " + bussType);
  704. }
  705. if (namelist != null)
  706. {
  707. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  708. int j = dt.Rows.Count;
  709. int i = 0;
  710. int count = 0;
  711. DataRow dataRow;
  712. foreach (Model.T_Wo_WorkOrderType m in namelist)
  713. {
  714. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + " and F_FILEFLAG=" + bussType).Length;
  715. dataRow = newTable.NewRow();
  716. dataRow["TypeID"] = m.F_WorkOrderTypeId.ToString();
  717. dataRow["业务类型"] = m.F_Name.Trim();
  718. dataRow["工单数量"] = count.ToString();
  719. newTable.Rows.Add(dataRow);
  720. counthj = counthj + count;
  721. i++;
  722. }
  723. dataRow = newTable.NewRow();
  724. dataRow["TypeID"] = "0";
  725. dataRow["业务类型"] = "总合计";
  726. dataRow["工单数量"] = counthj.ToString();
  727. newTable.Rows.Add(dataRow);
  728. }
  729. }
  730. dataModel.code = 0;
  731. dataModel.data = newTable;
  732. dataModel.count = counthj;
  733. }
  734. catch (Exception ex)
  735. {
  736. dataModel.code = 200;
  737. dataModel.msg = ex.Message;
  738. }
  739. finally
  740. {
  741. dt.Clear();
  742. dt.Dispose();
  743. }
  744. return JsonConvert.SerializeObject(dataModel);
  745. }
  746. public string ywtypeWorkOrderPre(DateTime? NowDateTime, string dateParty, string bussType, string bussDetail)
  747. {
  748. //数据结果集
  749. MainChartModel dataModel = new MainChartModel();
  750. string startDate = "";
  751. string endDate = "";
  752. DataTable dt = new DataTable();
  753. try
  754. {
  755. if (!string.IsNullOrEmpty(dateParty))
  756. {
  757. //startDate = dateParty.Substring(0, 10);
  758. //endDate = dateParty.Substring(12);
  759. startDate = dateParty.Split('~')[0].Trim();
  760. endDate = dateParty.Split('~')[1].Trim();
  761. }
  762. else
  763. {
  764. startDate = DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00";
  765. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  766. }
  767. DataTable newTable = new DataTable();
  768. newTable.Columns.Add("业务类型");
  769. newTable.Columns.Add("工单数量");
  770. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=1 ");
  771. if (bussType == "" || bussType == null)
  772. {
  773. if (namelist != null)
  774. {
  775. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  776. int j = dt.Rows.Count;
  777. int i = 0;
  778. int count = 0;
  779. DataRow dataRow;
  780. foreach (Model.T_Wo_WorkOrderType m in namelist)
  781. {
  782. count = dt.Select("F_FILEFLAG=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  783. dataRow = newTable.NewRow();
  784. dataRow["业务类型"] = m.F_Name.Trim();
  785. dataRow["工单数量"] = count.ToString();
  786. newTable.Rows.Add(dataRow);
  787. i++;
  788. }
  789. }
  790. }
  791. else
  792. {
  793. if (bussType == "3")
  794. {
  795. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId in (4,17) ");
  796. }
  797. else
  798. {
  799. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId= " + bussType);
  800. }
  801. if (namelist.Count == 0)
  802. {
  803. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_WorkOrderTypeId= " + bussType);
  804. }
  805. if (namelist != null)
  806. {
  807. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  808. int i = 0;
  809. int count = 0;
  810. DataRow dataRow;
  811. foreach (Model.T_Wo_WorkOrderType m in namelist)
  812. {
  813. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + " and F_FILEFLAG=" + bussType).Length;
  814. dataRow = newTable.NewRow();
  815. dataRow["业务类型"] = m.F_Name.Trim();
  816. dataRow["工单数量"] = count.ToString();
  817. newTable.Rows.Add(dataRow);
  818. i++;
  819. }
  820. }
  821. }
  822. if (newTable != null && newTable.Rows.Count > 0)
  823. {
  824. string[] strArr = new string[newTable.Rows.Count];
  825. string contentArr = "";
  826. for (int i = 0; i < newTable.Rows.Count; i++)
  827. {
  828. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  829. if (i == 0)
  830. {
  831. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  832. }
  833. else
  834. {
  835. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  836. }
  837. }
  838. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  839. dataModel.datas = "[" + contentArr + "]";
  840. }
  841. }
  842. catch (Exception ex) { }
  843. finally { dt.Clear(); dt.Dispose(); }
  844. return JsonConvert.SerializeObject(dataModel);
  845. }
  846. /// 获取 微信/微博接口数量--放置咨询类
  847. /// </summary>
  848. /// <param name="StartDate">开始日期</param>
  849. /// <param name="EndDate">结束日期</param>
  850. /// <returns></returns>
  851. public int WXWorkOrderCount(int? busType, string startDate, string endDate)
  852. {
  853. int totalCount = 0;
  854. string wxAddUrl = "";
  855. try
  856. {
  857. StringBuilder returnStr = new StringBuilder();
  858. if (busType == 4)
  859. {
  860. wxAddUrl = "http://rexian.zzmetro.com/api/external/wbcount";
  861. }
  862. else
  863. {
  864. wxAddUrl = "http://rexian.zzmetro.com/api/external/wxcount";
  865. }
  866. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  867. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  868. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  869. if (ResultModel != null)
  870. {
  871. if (ResultModel.service > 0 && ResultModel.service > totalCount)
  872. {
  873. totalCount = ResultModel.service - totalCount;
  874. }
  875. }
  876. }
  877. catch (Exception ex)
  878. {
  879. }
  880. return totalCount;
  881. }
  882. #endregion
  883. #region 来电类型分布图
  884. public ActionResult CallInTypeMath()
  885. {
  886. WorkOrderMyModel model = new WorkOrderMyModel();
  887. return View(model);
  888. }
  889. /// <summary>
  890. /// 获取工单信息
  891. /// </summary>
  892. /// <param name="page">当前页码</param>
  893. /// <param name="limit">每页数据量</param>
  894. /// <param name="sqlWhere">查询条件</param>
  895. /// <returns></returns>
  896. [ActionName("CallInTypeMatchData")]
  897. [HttpGet]
  898. public string CallInTypeMatchData(DateTime? NowDateTime, string dateParty)
  899. {
  900. //数据结果集
  901. ResponseData dataModel = new ResponseData();
  902. string startDate = "";
  903. string endDate = "";
  904. if (!string.IsNullOrEmpty(dateParty))
  905. {
  906. startDate = dateParty.Substring(0, 10);
  907. endDate = dateParty.Substring(12);
  908. }
  909. else
  910. {
  911. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  912. }
  913. DataTable datas = recordBLL.GetBussTypeData(startDate, endDate);
  914. DataTable newTable = new DataTable();
  915. newTable.Columns.Add("来电类型");
  916. newTable.Columns.Add("来电次数");
  917. if (datas != null && datas.Rows.Count > 0)
  918. {
  919. DataRow dataRow;
  920. int otherCount = 0;
  921. foreach (DataRow thisRow in datas.Rows)
  922. {
  923. if (thisRow["BusinessType"].ToString() == "1")
  924. {
  925. dataRow = newTable.NewRow();
  926. dataRow["来电类型"] = "咨询";
  927. dataRow["来电次数"] = thisRow["callInCount"];
  928. newTable.Rows.Add(dataRow);
  929. }
  930. else if ((thisRow["BusinessType"].ToString() == "2"))
  931. {
  932. dataRow = newTable.NewRow();
  933. dataRow["来电类型"] = "建议";
  934. dataRow["来电次数"] = thisRow["callInCount"];
  935. newTable.Rows.Add(dataRow);
  936. }
  937. else if ((thisRow["BusinessType"].ToString() == "3"))
  938. {
  939. dataRow = newTable.NewRow();
  940. dataRow["来电类型"] = "表扬";
  941. dataRow["来电次数"] = thisRow["callInCount"];
  942. newTable.Rows.Add(dataRow);
  943. }
  944. else if ((thisRow["BusinessType"].ToString() == "4"))
  945. {
  946. dataRow = newTable.NewRow();
  947. dataRow["来电类型"] = "挂失";
  948. dataRow["来电次数"] = thisRow["callInCount"];
  949. newTable.Rows.Add(dataRow);
  950. }
  951. else if ((thisRow["BusinessType"].ToString() == "9"))
  952. {
  953. dataRow = newTable.NewRow();
  954. dataRow["来电类型"] = "投诉";
  955. dataRow["来电次数"] = thisRow["callInCount"];
  956. newTable.Rows.Add(dataRow);
  957. }
  958. else
  959. {
  960. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  961. {
  962. otherCount += int.Parse(thisRow["callInCount"].ToString());
  963. }
  964. }
  965. }
  966. dataRow = newTable.NewRow();
  967. dataRow["来电类型"] = "放弃排队";
  968. dataRow["来电次数"] = otherCount;
  969. newTable.Rows.Add(dataRow);
  970. }
  971. dataModel.code = 0;
  972. dataModel.data = newTable;
  973. return JsonConvert.SerializeObject(dataModel);
  974. }
  975. /// <summary>
  976. /// 图标数据
  977. /// </summary>
  978. /// <param name="page">当前页码</param>
  979. /// <param name="limit">每页数据量</param>
  980. /// <param name="sqlWhere">查询条件</param>
  981. /// <returns></returns>
  982. public string CallInTypeMatchChartData(DateTime? NowDateTime, string dateParty)
  983. {
  984. //数据结果集
  985. MainChartModel dataModel = new MainChartModel();
  986. string startDate = "";
  987. string endDate = "";
  988. if (!string.IsNullOrEmpty(dateParty))
  989. {
  990. startDate = dateParty.Substring(0, 10);
  991. endDate = dateParty.Substring(12);
  992. }
  993. else
  994. {
  995. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  996. }
  997. DataTable datas = recordBLL.GetBussTypeData(startDate, endDate);
  998. DataTable newTable = new DataTable();
  999. newTable.Columns.Add("来电类型");
  1000. newTable.Columns.Add("来电次数");
  1001. if (datas != null && datas.Rows.Count > 0)
  1002. {
  1003. DataRow dataRow;
  1004. int otherCount = 0;
  1005. foreach (DataRow thisRow in datas.Rows)
  1006. {
  1007. if (thisRow["BusinessType"].ToString() == "1")
  1008. {
  1009. dataRow = newTable.NewRow();
  1010. dataRow["来电类型"] = "咨询";
  1011. dataRow["来电次数"] = thisRow["callInCount"];
  1012. newTable.Rows.Add(dataRow);
  1013. }
  1014. else if ((thisRow["BusinessType"].ToString() == "2"))
  1015. {
  1016. dataRow = newTable.NewRow();
  1017. dataRow["来电类型"] = "建议";
  1018. dataRow["来电次数"] = thisRow["callInCount"];
  1019. newTable.Rows.Add(dataRow);
  1020. }
  1021. else if ((thisRow["BusinessType"].ToString() == "3"))
  1022. {
  1023. dataRow = newTable.NewRow();
  1024. dataRow["来电类型"] = "表扬";
  1025. dataRow["来电次数"] = thisRow["callInCount"];
  1026. newTable.Rows.Add(dataRow);
  1027. }
  1028. else if ((thisRow["BusinessType"].ToString() == "4"))
  1029. {
  1030. dataRow = newTable.NewRow();
  1031. dataRow["来电类型"] = "挂失";
  1032. dataRow["来电次数"] = thisRow["callInCount"];
  1033. newTable.Rows.Add(dataRow);
  1034. }
  1035. else if ((thisRow["BusinessType"].ToString() == "9"))
  1036. {
  1037. dataRow = newTable.NewRow();
  1038. dataRow["来电类型"] = "投诉";
  1039. dataRow["来电次数"] = thisRow["callInCount"];
  1040. newTable.Rows.Add(dataRow);
  1041. }
  1042. else
  1043. {
  1044. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  1045. {
  1046. otherCount += int.Parse(thisRow["callInCount"].ToString());
  1047. }
  1048. }
  1049. }
  1050. dataRow = newTable.NewRow();
  1051. dataRow["来电类型"] = "放弃排队";
  1052. dataRow["来电次数"] = otherCount;
  1053. newTable.Rows.Add(dataRow);
  1054. }
  1055. if (newTable != null && newTable.Rows.Count > 0)
  1056. {
  1057. string[] strArr = new string[newTable.Rows.Count];
  1058. string contentArr = "";
  1059. for (int i = 0; i < newTable.Rows.Count; i++)
  1060. {
  1061. strArr[i] = newTable.Rows[i]["来电类型"].ToString();
  1062. if (i == 0)
  1063. {
  1064. contentArr += " { value: " + newTable.Rows[i]["来电次数"].ToString() + ", name: '" + newTable.Rows[i]["来电类型"].ToString() + "' }";
  1065. }
  1066. else
  1067. {
  1068. contentArr += " ,{ value: " + newTable.Rows[i]["来电次数"].ToString() + ", name: '" + newTable.Rows[i]["来电类型"].ToString() + "' }";
  1069. }
  1070. }
  1071. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  1072. dataModel.datas = "[" + contentArr + "]";
  1073. }
  1074. return JsonConvert.SerializeObject(dataModel);
  1075. }
  1076. #endregion
  1077. #region 工单类型分布图 接口数据
  1078. public ActionResult WorkOrderTypeMath()
  1079. {
  1080. WorkOrderMyModel model = new WorkOrderMyModel();
  1081. return View(model);
  1082. }
  1083. /// <summary>
  1084. /// 获取工单信息
  1085. /// </summary>
  1086. /// <param name="page">当前页码</param>
  1087. /// <param name="limit">每页数据量</param>
  1088. /// <param name="sqlWhere">查询条件</param>
  1089. /// <returns></returns>
  1090. [ActionName("WorkOrderTypeMathData")]
  1091. [HttpGet]
  1092. public string WorkOrderTypeMathData(DateTime? NowDateTime, string dateParty)
  1093. {
  1094. //数据结果集
  1095. ResponseData dataModel = new ResponseData();
  1096. try
  1097. {
  1098. string startDate = "";
  1099. string endDate = "";
  1100. int zhjcount = 0;
  1101. if (!string.IsNullOrEmpty(dateParty))
  1102. {
  1103. startDate = dateParty.Substring(0, 10);
  1104. endDate = dateParty.Substring(12);
  1105. }
  1106. else
  1107. {
  1108. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1109. }
  1110. DataTable datas = recordBLL.GetWorkOrderBussTypeData(startDate, endDate);
  1111. DataTable newTable = new DataTable();
  1112. newTable.Columns.Add("TypeID");
  1113. newTable.Columns.Add("业务类型");
  1114. newTable.Columns.Add("工单数量");
  1115. DataRow dataRow;
  1116. if (datas != null && datas.Rows.Count > 0)
  1117. {
  1118. foreach (DataRow thisRow in datas.Rows)
  1119. {
  1120. if (thisRow["BusinessType"].ToString() == "6")
  1121. {
  1122. dataRow = newTable.NewRow();
  1123. dataRow["TypeID"] = "6";
  1124. dataRow["业务类型"] = "咨询";
  1125. int totalCount = 0;
  1126. string getCount = thisRow["callInCount"].ToString();
  1127. if (!string.IsNullOrEmpty(getCount))
  1128. {
  1129. totalCount = int.Parse(getCount);
  1130. }
  1131. dataRow["工单数量"] = totalCount;
  1132. newTable.Rows.Add(dataRow);
  1133. zhjcount = zhjcount + totalCount;
  1134. }
  1135. else if ((thisRow["BusinessType"].ToString() == "14"))
  1136. {
  1137. dataRow = newTable.NewRow();
  1138. dataRow["TypeID"] = "14";
  1139. dataRow["业务类型"] = "建议";
  1140. dataRow["工单数量"] = thisRow["callInCount"];
  1141. zhjcount = zhjcount +Convert.ToInt32( thisRow["callInCount"].ToString());
  1142. newTable.Rows.Add(dataRow);
  1143. }
  1144. else if ((thisRow["BusinessType"].ToString() == "18"))
  1145. {
  1146. dataRow = newTable.NewRow();
  1147. dataRow["TypeID"] = "18";
  1148. dataRow["业务类型"] = "表扬";
  1149. dataRow["工单数量"] = thisRow["callInCount"];
  1150. zhjcount = zhjcount + Convert.ToInt32(thisRow["callInCount"].ToString());
  1151. newTable.Rows.Add(dataRow);
  1152. }
  1153. else if ((thisRow["BusinessType"].ToString() == "19"))
  1154. {
  1155. dataRow = newTable.NewRow();
  1156. dataRow["TypeID"] = "19";
  1157. dataRow["业务类型"] = "挂失";
  1158. dataRow["工单数量"] = thisRow["callInCount"];
  1159. zhjcount = zhjcount + Convert.ToInt32(thisRow["callInCount"].ToString());
  1160. newTable.Rows.Add(dataRow);
  1161. }
  1162. else if ((thisRow["BusinessType"].ToString() == "3"))
  1163. {
  1164. dataRow = newTable.NewRow();
  1165. dataRow["TypeID"] = "3";
  1166. dataRow["业务类型"] = "投诉";
  1167. dataRow["工单数量"] = thisRow["callInCount"];
  1168. zhjcount = zhjcount + Convert.ToInt32(thisRow["callInCount"].ToString());
  1169. newTable.Rows.Add(dataRow);
  1170. }
  1171. }
  1172. }
  1173. #region 合计
  1174. //热线系统
  1175. dataRow = newTable.NewRow();
  1176. dataRow["TypeID"] = "0";
  1177. dataRow["业务类型"] = "热线系统合计";
  1178. dataRow["工单数量"] = zhjcount;
  1179. newTable.Rows.Add(dataRow);
  1180. //微信
  1181. int wxCount = WXWorkOrderCount(3, startDate, endDate);
  1182. dataRow = newTable.NewRow();
  1183. dataRow["TypeID"] = "0";
  1184. dataRow["业务类型"] = "微信业务数";
  1185. dataRow["工单数量"] = wxCount;
  1186. newTable.Rows.Add(dataRow);
  1187. //微博
  1188. int wbCount = WXWorkOrderCount(4, startDate, endDate);
  1189. dataRow = newTable.NewRow();
  1190. dataRow["TypeID"] = "0";
  1191. dataRow["业务类型"] = "微博业务数";
  1192. dataRow["工单数量"] = wbCount;
  1193. newTable.Rows.Add(dataRow);
  1194. //合计
  1195. dataRow = newTable.NewRow();
  1196. dataRow["TypeID"] = "0";
  1197. dataRow["业务类型"] = "合计(不含未分类)";
  1198. dataRow["工单数量"] = zhjcount + wxCount + wbCount;
  1199. newTable.Rows.Add(dataRow);
  1200. #endregion
  1201. dataModel.code = 0;
  1202. dataModel.data = newTable;
  1203. }
  1204. catch (Exception ex)
  1205. {
  1206. dataModel.code = 200;
  1207. dataModel.msg = ex.Message;
  1208. }
  1209. return JsonConvert.SerializeObject(dataModel);
  1210. }
  1211. /// <summary>
  1212. /// 图标数据
  1213. /// </summary>
  1214. /// <param name="page">当前页码</param>
  1215. /// <param name="limit">每页数据量</param>
  1216. /// <param name="sqlWhere">查询条件</param>
  1217. /// <returns></returns>
  1218. public string WorkOrderTypeMathChartData(DateTime? NowDateTime, string dateParty)
  1219. {
  1220. //数据结果集
  1221. MainChartModel dataModel = new MainChartModel();
  1222. string startDate = "";
  1223. string endDate = "";
  1224. if (!string.IsNullOrEmpty(dateParty))
  1225. {
  1226. startDate = dateParty.Substring(0, 10);
  1227. endDate = dateParty.Substring(12);
  1228. }
  1229. else
  1230. {
  1231. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1232. }
  1233. DataTable datas = recordBLL.GetWorkOrderBussTypeData(startDate, endDate);
  1234. DataTable newTable = new DataTable();
  1235. newTable.Columns.Add("业务类型");
  1236. newTable.Columns.Add("工单数量");
  1237. DataRow dataRow;
  1238. int wxCount = WXWorkOrderCount(3, startDate, endDate);
  1239. dataRow = newTable.NewRow();
  1240. dataRow["业务类型"] = "微信";
  1241. dataRow["工单数量"] = wxCount;
  1242. newTable.Rows.Add(dataRow);
  1243. int wbCount = WXWorkOrderCount(4, startDate, endDate);
  1244. dataRow = newTable.NewRow();
  1245. dataRow["业务类型"] = "微博";
  1246. dataRow["工单数量"] = wbCount;
  1247. newTable.Rows.Add(dataRow);
  1248. if (datas != null && datas.Rows.Count > 0)
  1249. {
  1250. foreach (DataRow thisRow in datas.Rows)
  1251. {
  1252. if (thisRow["BusinessType"].ToString() == "6")
  1253. {
  1254. dataRow = newTable.NewRow();
  1255. dataRow["业务类型"] = "咨询";
  1256. int totalCount=0;
  1257. string getCount=thisRow["callInCount"].ToString();
  1258. if(!string.IsNullOrEmpty(getCount))
  1259. {
  1260. totalCount=int.Parse(getCount);
  1261. }
  1262. dataRow["工单数量"] = totalCount;
  1263. newTable.Rows.Add(dataRow);
  1264. }
  1265. else if ((thisRow["BusinessType"].ToString() == "14"))
  1266. {
  1267. dataRow = newTable.NewRow();
  1268. dataRow["业务类型"] = "建议";
  1269. dataRow["工单数量"] = thisRow["callInCount"];
  1270. newTable.Rows.Add(dataRow);
  1271. }
  1272. else if ((thisRow["BusinessType"].ToString() == "18"))
  1273. {
  1274. dataRow = newTable.NewRow();
  1275. dataRow["业务类型"] = "表扬";
  1276. dataRow["工单数量"] = thisRow["callInCount"];
  1277. newTable.Rows.Add(dataRow);
  1278. }
  1279. else if ((thisRow["BusinessType"].ToString() == "19"))
  1280. {
  1281. dataRow = newTable.NewRow();
  1282. dataRow["业务类型"] = "挂失";
  1283. dataRow["工单数量"] = thisRow["callInCount"];
  1284. newTable.Rows.Add(dataRow);
  1285. }
  1286. else if ((thisRow["BusinessType"].ToString() == "3"))
  1287. {
  1288. dataRow = newTable.NewRow();
  1289. dataRow["业务类型"] = "投诉";
  1290. dataRow["工单数量"] = thisRow["callInCount"];
  1291. newTable.Rows.Add(dataRow);
  1292. }
  1293. }
  1294. }
  1295. if (newTable != null && newTable.Rows.Count > 0)
  1296. {
  1297. string[] strArr = new string[newTable.Rows.Count];
  1298. string contentArr = "";
  1299. for (int i = 0; i < newTable.Rows.Count; i++)
  1300. {
  1301. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  1302. if (i == 0)
  1303. {
  1304. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  1305. }
  1306. else
  1307. {
  1308. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  1309. }
  1310. }
  1311. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  1312. dataModel.datas = "[" + contentArr + "]";
  1313. }
  1314. return JsonConvert.SerializeObject(dataModel);
  1315. }
  1316. #region 接口数据
  1317. /// <summary>
  1318. /// 接口数据
  1319. /// </summary>
  1320. /// <param name="page">当前页码</param>
  1321. /// <param name="limit">每页数据量</param>
  1322. /// <param name="sqlWhere">查询条件</param>
  1323. /// <returns></returns>
  1324. [ActionName("WorkOrderTypeFromData")]
  1325. [HttpGet]
  1326. public string WorkOrderTypeFromData(DateTime? NowDateTime, string dateParty)
  1327. {
  1328. //数据结果集
  1329. ResponseData dataModel = new ResponseData();
  1330. try
  1331. {
  1332. string startDate = "";
  1333. string endDate = "";
  1334. if (!string.IsNullOrEmpty(dateParty))
  1335. {
  1336. startDate = dateParty.Substring(0, 10);
  1337. endDate = dateParty.Substring(12);
  1338. }
  1339. else
  1340. {
  1341. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1342. }
  1343. DataTable datas = recordBLL.GetWorkOrderBussTypeFromData(startDate, endDate);
  1344. DataTable newTable = new DataTable();
  1345. newTable.Columns.Add("业务类型");
  1346. newTable.Columns.Add("语音工单");
  1347. newTable.Columns.Add("微信工单");
  1348. newTable.Columns.Add("微博工单");
  1349. if (datas != null && datas.Rows.Count > 0)
  1350. {
  1351. DataRow dataRow;
  1352. if (datas != null && datas.Rows.Count > 0)
  1353. {
  1354. #region 咨询工单
  1355. int callInCount = 0;
  1356. int wxCount = 0;
  1357. int wbCount = 0;
  1358. //来电工单数量
  1359. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  1360. if (CallRows != null && CallRows.Length > 0)
  1361. {
  1362. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1363. {
  1364. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1365. }
  1366. }
  1367. //留言工单数量
  1368. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  1369. if (CallRows != null && CallRows.Length > 0)
  1370. {
  1371. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1372. {
  1373. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1374. }
  1375. }
  1376. //微信工单数量
  1377. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=3");
  1378. if (CallRows != null && CallRows.Length > 0)
  1379. {
  1380. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1381. {
  1382. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1383. }
  1384. }
  1385. //微博工单数量
  1386. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=4");
  1387. if (CallRows != null && CallRows.Length > 0)
  1388. {
  1389. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1390. {
  1391. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1392. }
  1393. }
  1394. dataRow = newTable.NewRow();
  1395. dataRow["业务类型"] = "咨询";
  1396. dataRow["语音工单"] = callInCount;
  1397. dataRow["微信工单"] = wxCount;
  1398. dataRow["微博工单"] = wbCount;
  1399. newTable.Rows.Add(dataRow);
  1400. #endregion
  1401. #region 建议工单
  1402. callInCount = 0;
  1403. wxCount = 0;
  1404. wbCount = 0;
  1405. //来电工单数量
  1406. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  1407. if (CallRows != null && CallRows.Length > 0)
  1408. {
  1409. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1410. {
  1411. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1412. }
  1413. }
  1414. //留言工单数量
  1415. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  1416. if (CallRows != null && CallRows.Length > 0)
  1417. {
  1418. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1419. {
  1420. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1421. }
  1422. }
  1423. //微信工单数量
  1424. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=3");
  1425. if (CallRows != null && CallRows.Length > 0)
  1426. {
  1427. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1428. {
  1429. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1430. }
  1431. }
  1432. //微博工单数量
  1433. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=4");
  1434. if (CallRows != null && CallRows.Length > 0)
  1435. {
  1436. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1437. {
  1438. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1439. }
  1440. }
  1441. dataRow = newTable.NewRow();
  1442. dataRow["业务类型"] = "建议";
  1443. dataRow["语音工单"] = callInCount;
  1444. dataRow["微信工单"] = wxCount;
  1445. dataRow["微博工单"] = wbCount;
  1446. newTable.Rows.Add(dataRow);
  1447. #endregion
  1448. #region 表扬工单
  1449. callInCount = 0;
  1450. wxCount = 0;
  1451. wbCount = 0;
  1452. //来电工单数量
  1453. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  1454. if (CallRows != null && CallRows.Length > 0)
  1455. {
  1456. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1457. {
  1458. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1459. }
  1460. }
  1461. //留言工单数量
  1462. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  1463. if (CallRows != null && CallRows.Length > 0)
  1464. {
  1465. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1466. {
  1467. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1468. }
  1469. }
  1470. //微信工单数量
  1471. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=3");
  1472. if (CallRows != null && CallRows.Length > 0)
  1473. {
  1474. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1475. {
  1476. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1477. }
  1478. }
  1479. //微博工单数量
  1480. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=4");
  1481. if (CallRows != null && CallRows.Length > 0)
  1482. {
  1483. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1484. {
  1485. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1486. }
  1487. }
  1488. dataRow = newTable.NewRow();
  1489. dataRow["业务类型"] = "表扬";
  1490. dataRow["语音工单"] = callInCount;
  1491. dataRow["微信工单"] = wxCount;
  1492. dataRow["微博工单"] = wbCount;
  1493. newTable.Rows.Add(dataRow);
  1494. #endregion
  1495. #region 挂失工单
  1496. callInCount = 0;
  1497. wxCount = 0;
  1498. wbCount = 0;
  1499. //来电工单数量
  1500. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  1501. if (CallRows != null && CallRows.Length > 0)
  1502. {
  1503. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1504. {
  1505. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1506. }
  1507. }
  1508. //留言工单数量
  1509. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  1510. if (CallRows != null && CallRows.Length > 0)
  1511. {
  1512. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1513. {
  1514. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1515. }
  1516. }
  1517. //微信工单数量
  1518. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=3");
  1519. if (CallRows != null && CallRows.Length > 0)
  1520. {
  1521. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1522. {
  1523. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1524. }
  1525. }
  1526. //微博工单数量
  1527. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=4");
  1528. if (CallRows != null && CallRows.Length > 0)
  1529. {
  1530. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1531. {
  1532. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1533. }
  1534. }
  1535. dataRow = newTable.NewRow();
  1536. dataRow["业务类型"] = "挂失";
  1537. dataRow["语音工单"] = callInCount;
  1538. dataRow["微信工单"] = wxCount;
  1539. dataRow["微博工单"] = wbCount;
  1540. newTable.Rows.Add(dataRow);
  1541. #endregion
  1542. #region 投诉工单
  1543. callInCount = 0;
  1544. wxCount = 0;
  1545. wbCount = 0;
  1546. //来电工单数量
  1547. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=1");
  1548. if (CallRows != null && CallRows.Length > 0)
  1549. {
  1550. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1551. {
  1552. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1553. }
  1554. }
  1555. //留言工单数量
  1556. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=2");
  1557. if (CallRows != null && CallRows.Length > 0)
  1558. {
  1559. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1560. {
  1561. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1562. }
  1563. }
  1564. //微信工单数量
  1565. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=3");
  1566. if (CallRows != null && CallRows.Length > 0)
  1567. {
  1568. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1569. {
  1570. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1571. }
  1572. }
  1573. //微博工单数量
  1574. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=4");
  1575. if (CallRows != null && CallRows.Length > 0)
  1576. {
  1577. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1578. {
  1579. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1580. }
  1581. }
  1582. dataRow = newTable.NewRow();
  1583. dataRow["业务类型"] = "投诉";
  1584. dataRow["语音工单"] = callInCount;
  1585. dataRow["微信工单"] = wxCount;
  1586. dataRow["微博工单"] = wbCount;
  1587. newTable.Rows.Add(dataRow);
  1588. #endregion
  1589. }
  1590. }
  1591. dataModel.code = 0;
  1592. dataModel.data = newTable;
  1593. }
  1594. catch (Exception ex)
  1595. {
  1596. dataModel.code = 200;
  1597. dataModel.msg = ex.Message;
  1598. }
  1599. return JsonConvert.SerializeObject(dataModel);
  1600. }
  1601. /// <summary>
  1602. /// 接口数据2
  1603. /// </summary>
  1604. /// <param name="page">当前页码</param>
  1605. /// <param name="limit">每页数据量</param>
  1606. /// <param name="sqlWhere">查询条件</param>
  1607. /// <returns></returns>
  1608. [ActionName("WorkOrderTypeFromDataNewbak")]
  1609. [HttpGet]
  1610. public string WorkOrderTypeFromDataNewbak(DateTime? NowDateTime, string dateParty)
  1611. {
  1612. //数据结果集
  1613. ResponseData dataModel = new ResponseData();
  1614. try
  1615. {
  1616. string startDate = "";
  1617. string endDate = "";
  1618. if (!string.IsNullOrEmpty(dateParty))
  1619. {
  1620. startDate = dateParty.Substring(0, 10);
  1621. endDate = dateParty.Substring(12);
  1622. }
  1623. else
  1624. {
  1625. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1626. }
  1627. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  1628. DataTable newTable = new DataTable();
  1629. newTable.Columns.Add("BusinessType");
  1630. newTable.Columns.Add("allcount");
  1631. newTable.Columns.Add("callcount");
  1632. newTable.Columns.Add("callCount_zb");
  1633. newTable.Columns.Add("wxcount");
  1634. newTable.Columns.Add("wbcount");
  1635. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  1636. newTable.Columns.Add("Returnvisitproblem_zb");
  1637. if (datas != null && datas.Rows.Count > 0)
  1638. {
  1639. DataRow dataRow;
  1640. if (datas != null && datas.Rows.Count > 0)
  1641. {
  1642. #region 咨询工单
  1643. int callInCount = 0;
  1644. int wxCount = 0;
  1645. int wbCount = 0;
  1646. List<string> Returnvisitproblem_zx = new List<string>();
  1647. //string Returnvisitproblem_zx = "[";
  1648. //来电工单数量
  1649. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  1650. if (CallRows != null && CallRows.Length > 0)
  1651. {
  1652. for (int i = 0; i < CallRows.Length; i++)
  1653. {
  1654. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1655. {
  1656. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1657. }
  1658. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1659. {
  1660. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1661. }
  1662. }
  1663. //for (int i = 0; i < CallRows.Length; i++)
  1664. //{
  1665. // if (i == 0)
  1666. // {
  1667. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1668. // }
  1669. // else
  1670. // {
  1671. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1672. // }
  1673. //}
  1674. }
  1675. //留言工单数量
  1676. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  1677. if (CallRows != null && CallRows.Length > 0)
  1678. {
  1679. for (int i = 0; i < CallRows.Length; i++)
  1680. {
  1681. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1682. {
  1683. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1684. }
  1685. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1686. {
  1687. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1688. }
  1689. }
  1690. //for (int i = 0; i < CallRows.Length; i++)
  1691. //{
  1692. // if (i == 0)
  1693. // {
  1694. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1695. // }
  1696. // else
  1697. // {
  1698. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1699. // }
  1700. //}
  1701. }
  1702. //微信工单数量
  1703. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=3");
  1704. if (CallRows != null && CallRows.Length > 0)
  1705. {
  1706. for (int i = 0; i < CallRows.Length; i++)
  1707. {
  1708. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1709. {
  1710. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1711. }
  1712. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1713. {
  1714. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1715. }
  1716. }
  1717. //for (int i = 0; i < CallRows.Length; i++)
  1718. //{
  1719. // if (i == 0)
  1720. // {
  1721. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1722. // }
  1723. // else
  1724. // {
  1725. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1726. // }
  1727. //}
  1728. }
  1729. //微博工单数量
  1730. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=4");
  1731. if (CallRows != null && CallRows.Length > 0)
  1732. {
  1733. for (int i = 0; i < CallRows.Length; i++)
  1734. {
  1735. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1736. {
  1737. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1738. }
  1739. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1740. {
  1741. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1742. }
  1743. }
  1744. //for (int i = 0; i < CallRows.Length; i++)
  1745. //{
  1746. // if (i == 0)
  1747. // {
  1748. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1749. // }
  1750. // else
  1751. // {
  1752. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1753. // }
  1754. //}
  1755. }
  1756. //Returnvisitproblem_zx = Returnvisitproblem_zx + "]";
  1757. //微博接口
  1758. int wxxtCount = WXWorkOrderCount(3, startDate, endDate);
  1759. //微信接口
  1760. int wbxtCount = WXWorkOrderCount(4, startDate, endDate);
  1761. dataRow = newTable.NewRow();
  1762. dataRow["BusinessType"] = "咨询";
  1763. dataRow["allcount"] = callInCount+ wxCount + wxxtCount+ wbCount + wbxtCount;
  1764. dataRow["callCount_zb"] = 0;
  1765. dataRow["callcount"] = callInCount;
  1766. dataRow["wxcount"] = wxCount+ wxxtCount;
  1767. dataRow["wbcount"] = wbCount+ wbxtCount;
  1768. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zx);
  1769. dataRow["Returnvisitproblem_zb"] = "";
  1770. newTable.Rows.Add(dataRow);
  1771. #endregion
  1772. #region 建议工单
  1773. callInCount = 0;
  1774. wxCount = 0;
  1775. wbCount = 0;
  1776. //string Returnvisitproblem_jy = "";
  1777. List<string> Returnvisitproblem_jy = new List<string>();
  1778. //来电工单数量
  1779. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  1780. if (CallRows != null && CallRows.Length > 0)
  1781. {
  1782. for (int i = 0; i < CallRows.Length; i++)
  1783. {
  1784. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1785. {
  1786. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1787. }
  1788. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1789. {
  1790. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1791. }
  1792. }
  1793. }
  1794. //留言工单数量
  1795. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  1796. if (CallRows != null && CallRows.Length > 0)
  1797. {
  1798. for (int i = 0; i < CallRows.Length; i++)
  1799. {
  1800. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1801. {
  1802. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1803. }
  1804. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1805. {
  1806. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1807. }
  1808. }
  1809. }
  1810. //微信工单数量
  1811. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=3");
  1812. if (CallRows != null && CallRows.Length > 0)
  1813. {
  1814. for (int i = 0; i < CallRows.Length; i++)
  1815. {
  1816. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1817. {
  1818. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1819. }
  1820. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1821. {
  1822. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1823. }
  1824. }
  1825. }
  1826. //微博工单数量
  1827. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=4");
  1828. if (CallRows != null && CallRows.Length > 0)
  1829. {
  1830. for (int i = 0; i < CallRows.Length; i++)
  1831. {
  1832. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1833. {
  1834. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1835. }
  1836. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1837. {
  1838. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1839. }
  1840. }
  1841. }
  1842. dataRow = newTable.NewRow();
  1843. dataRow["BusinessType"] = "建议";
  1844. dataRow["allcount"] = callInCount + wxCount +wbCount;
  1845. dataRow["callcount"] = callInCount;
  1846. dataRow["callCount_zb"] = 0;
  1847. dataRow["wxcount"] = wxCount ;
  1848. dataRow["wbcount"] = wbCount ;
  1849. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jy) ;
  1850. dataRow["Returnvisitproblem_zb"] = "";
  1851. newTable.Rows.Add(dataRow);
  1852. #endregion
  1853. #region 表扬工单
  1854. callInCount = 0;
  1855. wxCount = 0;
  1856. wbCount = 0;
  1857. //string Returnvisitproblem_by = "";
  1858. List<string> Returnvisitproblem_by = new List<string>();
  1859. //来电工单数量
  1860. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  1861. if (CallRows != null && CallRows.Length > 0)
  1862. {
  1863. for (int i = 0; i < CallRows.Length; i++)
  1864. {
  1865. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1866. {
  1867. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1868. }
  1869. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1870. {
  1871. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1872. }
  1873. }
  1874. }
  1875. //留言工单数量
  1876. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  1877. if (CallRows != null && CallRows.Length > 0)
  1878. {
  1879. for (int i = 0; i < CallRows.Length; i++)
  1880. {
  1881. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1882. {
  1883. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1884. }
  1885. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1886. {
  1887. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1888. }
  1889. }
  1890. }
  1891. //微信工单数量
  1892. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=3");
  1893. if (CallRows != null && CallRows.Length > 0)
  1894. {
  1895. for (int i = 0; i < CallRows.Length; i++)
  1896. {
  1897. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1898. {
  1899. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1900. }
  1901. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1902. {
  1903. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1904. }
  1905. }
  1906. }
  1907. //微博工单数量
  1908. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=4");
  1909. if (CallRows != null && CallRows.Length > 0)
  1910. {
  1911. for (int i = 0; i < CallRows.Length; i++)
  1912. {
  1913. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1914. {
  1915. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1916. }
  1917. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1918. {
  1919. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1920. }
  1921. }
  1922. }
  1923. dataRow = newTable.NewRow();
  1924. dataRow["BusinessType"] = "表扬";
  1925. dataRow["allcount"] = callInCount + wxCount + wbCount;
  1926. dataRow["callcount"] = callInCount;
  1927. dataRow["callCount_zb"] = 0;
  1928. dataRow["wxcount"] = wxCount;
  1929. dataRow["wbcount"] = wbCount;
  1930. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_by);
  1931. dataRow["Returnvisitproblem_zb"] = "";
  1932. newTable.Rows.Add(dataRow);
  1933. #endregion
  1934. #region 挂失工单
  1935. callInCount = 0;
  1936. wxCount = 0;
  1937. wbCount = 0;
  1938. //string Returnvisitproblem_gs = "";
  1939. List<string> Returnvisitproblem_gs = new List<string>();
  1940. //来电工单数量
  1941. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  1942. if (CallRows != null && CallRows.Length > 0)
  1943. {
  1944. for (int i = 0; i < CallRows.Length; i++)
  1945. {
  1946. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1947. {
  1948. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1949. }
  1950. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1951. {
  1952. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1953. }
  1954. }
  1955. }
  1956. //留言工单数量
  1957. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  1958. if (CallRows != null && CallRows.Length > 0)
  1959. {
  1960. for (int i = 0; i < CallRows.Length; i++)
  1961. {
  1962. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1963. {
  1964. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1965. }
  1966. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1967. {
  1968. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1969. }
  1970. }
  1971. }
  1972. //微信工单数量
  1973. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=3");
  1974. if (CallRows != null && CallRows.Length > 0)
  1975. {
  1976. for (int i = 0; i < CallRows.Length; i++)
  1977. {
  1978. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1979. {
  1980. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1981. }
  1982. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1983. {
  1984. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1985. }
  1986. }
  1987. }
  1988. //微博工单数量
  1989. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=4");
  1990. if (CallRows != null && CallRows.Length > 0)
  1991. {
  1992. for (int i = 0; i < CallRows.Length; i++)
  1993. {
  1994. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1995. {
  1996. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1997. }
  1998. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1999. {
  2000. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2001. }
  2002. }
  2003. }
  2004. dataRow = newTable.NewRow();
  2005. dataRow["BusinessType"] = "挂失";
  2006. dataRow["allcount"] = callInCount + wxCount + wbCount;
  2007. dataRow["callcount"] = callInCount;
  2008. dataRow["wxcount"] = wxCount;
  2009. dataRow["wbcount"] = wbCount;
  2010. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gs);
  2011. dataRow["callCount_zb"] = 0;
  2012. dataRow["Returnvisitproblem_zb"] = "";
  2013. newTable.Rows.Add(dataRow);
  2014. #endregion
  2015. #region 投诉工单
  2016. callInCount = 0;
  2017. wxCount = 0;
  2018. wbCount = 0;
  2019. int callInCount_zb = 0;
  2020. List<string> Returnvisitproblem_zb = new List<string>();
  2021. List<string> Returnvisitproblem_ts = new List<string>();
  2022. //来电工单数量
  2023. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=1");
  2024. if (CallRows != null && CallRows.Length > 0)
  2025. {
  2026. for (int i = 0; i < CallRows.Length; i++)
  2027. {
  2028. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2029. {
  2030. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2031. }
  2032. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2033. {
  2034. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2035. }
  2036. }
  2037. }
  2038. //留言工单数量
  2039. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=2");
  2040. if (CallRows != null && CallRows.Length > 0)
  2041. {
  2042. for (int i = 0; i < CallRows.Length; i++)
  2043. {
  2044. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2045. {
  2046. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2047. }
  2048. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2049. {
  2050. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2051. }
  2052. }
  2053. }
  2054. //微信工单数量
  2055. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=3");
  2056. if (CallRows != null && CallRows.Length > 0)
  2057. {
  2058. for (int i = 0; i < CallRows.Length; i++)
  2059. {
  2060. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2061. {
  2062. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  2063. }
  2064. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2065. {
  2066. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2067. }
  2068. }
  2069. }
  2070. //微博工单数量
  2071. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=4");
  2072. if (CallRows != null && CallRows.Length > 0)
  2073. {
  2074. for (int i = 0; i < CallRows.Length; i++)
  2075. {
  2076. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2077. {
  2078. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  2079. }
  2080. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2081. {
  2082. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2083. }
  2084. }
  2085. }
  2086. //转办工单数量
  2087. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2088. if (CallRows != null && CallRows.Length > 0)
  2089. {
  2090. for (int i = 0; i < CallRows.Length; i++)
  2091. {
  2092. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2093. {
  2094. callInCount_zb += int.Parse(CallRows[i]["callInCount"].ToString());
  2095. }
  2096. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2097. {
  2098. Returnvisitproblem_zb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2099. }
  2100. }
  2101. }
  2102. dataRow = newTable.NewRow();
  2103. dataRow["BusinessType"] = "投诉";
  2104. dataRow["allcount"] = callInCount + wxCount + wbCount;
  2105. dataRow["callcount"] = callInCount;
  2106. dataRow["callCount_zb"] = callInCount_zb;
  2107. dataRow["wxcount"] = wxCount;
  2108. dataRow["wbcount"] = wbCount;
  2109. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_ts);
  2110. dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_zb); ;
  2111. newTable.Rows.Add(dataRow);
  2112. #endregion
  2113. }
  2114. }
  2115. dataModel.code = 0;
  2116. dataModel.data = newTable;
  2117. }
  2118. catch (Exception ex)
  2119. {
  2120. dataModel.code = 200;
  2121. dataModel.msg = ex.Message;
  2122. }
  2123. return JsonConvert.SerializeObject(dataModel);
  2124. }
  2125. [ActionName("WorkOrderTypeFromDataNewBK1012")]
  2126. [HttpGet]
  2127. public string WorkOrderTypeFromDataNewBK1012(DateTime? NowDateTime, string dateParty)
  2128. {
  2129. //数据结果集
  2130. ResponseData dataModel = new ResponseData();
  2131. try
  2132. {
  2133. string startDate = "";
  2134. string endDate = "";
  2135. if (!string.IsNullOrEmpty(dateParty))
  2136. {
  2137. startDate = dateParty.Substring(0, 10);
  2138. endDate = dateParty.Substring(12);
  2139. }
  2140. else
  2141. {
  2142. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  2143. }
  2144. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  2145. DataTable newTable = new DataTable();
  2146. newTable.Columns.Add("BusinessType");
  2147. newTable.Columns.Add("allcount");
  2148. newTable.Columns.Add("callcount");
  2149. //newTable.Columns.Add("callCount_zb");
  2150. newTable.Columns.Add("wxcount");
  2151. newTable.Columns.Add("wbcount");
  2152. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  2153. //newTable.Columns.Add("Returnvisitproblem_zb");
  2154. if (datas != null && datas.Rows.Count > 0)
  2155. {
  2156. DataRow dataRow;
  2157. if (datas != null && datas.Rows.Count > 0)
  2158. {
  2159. #region 咨询工单
  2160. int callInCount = 0;
  2161. List<string> Returnvisitproblem_zx = new List<string>();
  2162. //string Returnvisitproblem_zx = "[";
  2163. //来电工单数量
  2164. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  2165. if (CallRows != null && CallRows.Length > 0)
  2166. {
  2167. for (int i = 0; i < CallRows.Length; i++)
  2168. {
  2169. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2170. {
  2171. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2172. }
  2173. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2174. {
  2175. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2176. }
  2177. }
  2178. //for (int i = 0; i < CallRows.Length; i++)
  2179. //{
  2180. // if (i == 0)
  2181. // {
  2182. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2183. // }
  2184. // else
  2185. // {
  2186. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2187. // }
  2188. //}
  2189. }
  2190. //留言工单数量
  2191. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  2192. if (CallRows != null && CallRows.Length > 0)
  2193. {
  2194. for (int i = 0; i < CallRows.Length; i++)
  2195. {
  2196. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2197. {
  2198. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2199. }
  2200. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2201. {
  2202. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2203. }
  2204. }
  2205. //for (int i = 0; i < CallRows.Length; i++)
  2206. //{
  2207. // if (i == 0)
  2208. // {
  2209. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2210. // }
  2211. // else
  2212. // {
  2213. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2214. // }
  2215. //}
  2216. }
  2217. dataRow = newTable.NewRow();
  2218. dataRow["BusinessType"] = "咨询";
  2219. dataRow["allcount"] = callInCount;
  2220. dataRow["callcount"] = callInCount;
  2221. dataRow["wxcount"] = 0;
  2222. dataRow["wbcount"] = 0;
  2223. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zx);
  2224. newTable.Rows.Add(dataRow);
  2225. #endregion
  2226. #region 建议工单
  2227. callInCount = 0;
  2228. //string Returnvisitproblem_jy = "";
  2229. List<string> Returnvisitproblem_jy = new List<string>();
  2230. //来电工单数量
  2231. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  2232. if (CallRows != null && CallRows.Length > 0)
  2233. {
  2234. for (int i = 0; i < CallRows.Length; i++)
  2235. {
  2236. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2237. {
  2238. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2239. }
  2240. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2241. {
  2242. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2243. }
  2244. }
  2245. }
  2246. //留言工单数量
  2247. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  2248. if (CallRows != null && CallRows.Length > 0)
  2249. {
  2250. for (int i = 0; i < CallRows.Length; i++)
  2251. {
  2252. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2253. {
  2254. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2255. }
  2256. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2257. {
  2258. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2259. }
  2260. }
  2261. }
  2262. dataRow = newTable.NewRow();
  2263. dataRow["BusinessType"] = "建议";
  2264. dataRow["allcount"] = callInCount;
  2265. dataRow["callcount"] = callInCount;
  2266. dataRow["wxcount"] = 0;
  2267. dataRow["wbcount"] = 0;
  2268. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jy);
  2269. newTable.Rows.Add(dataRow);
  2270. #endregion
  2271. #region 表扬工单
  2272. callInCount = 0;
  2273. //string Returnvisitproblem_by = "";
  2274. List<string> Returnvisitproblem_by = new List<string>();
  2275. //来电工单数量
  2276. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  2277. if (CallRows != null && CallRows.Length > 0)
  2278. {
  2279. for (int i = 0; i < CallRows.Length; i++)
  2280. {
  2281. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2282. {
  2283. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2284. }
  2285. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2286. {
  2287. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2288. }
  2289. }
  2290. }
  2291. //留言工单数量
  2292. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  2293. if (CallRows != null && CallRows.Length > 0)
  2294. {
  2295. for (int i = 0; i < CallRows.Length; i++)
  2296. {
  2297. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2298. {
  2299. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2300. }
  2301. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2302. {
  2303. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2304. }
  2305. }
  2306. }
  2307. dataRow = newTable.NewRow();
  2308. dataRow["BusinessType"] = "表扬";
  2309. dataRow["allcount"] = callInCount;
  2310. dataRow["callcount"] = callInCount;
  2311. dataRow["wxcount"] = 0;
  2312. dataRow["wbcount"] = 0;
  2313. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_by);
  2314. newTable.Rows.Add(dataRow);
  2315. #endregion
  2316. #region 挂失工单
  2317. callInCount = 0;
  2318. //string Returnvisitproblem_gs = "";
  2319. List<string> Returnvisitproblem_gs = new List<string>();
  2320. //来电工单数量
  2321. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  2322. if (CallRows != null && CallRows.Length > 0)
  2323. {
  2324. for (int i = 0; i < CallRows.Length; i++)
  2325. {
  2326. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2327. {
  2328. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2329. }
  2330. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2331. {
  2332. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2333. }
  2334. }
  2335. }
  2336. //留言工单数量
  2337. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  2338. if (CallRows != null && CallRows.Length > 0)
  2339. {
  2340. for (int i = 0; i < CallRows.Length; i++)
  2341. {
  2342. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2343. {
  2344. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2345. }
  2346. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2347. {
  2348. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2349. }
  2350. }
  2351. }
  2352. dataRow = newTable.NewRow();
  2353. dataRow["BusinessType"] = "挂失";
  2354. dataRow["allcount"] = callInCount;
  2355. dataRow["callcount"] = callInCount;
  2356. dataRow["wxcount"] = 0;
  2357. dataRow["wbcount"] = 0;
  2358. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gs);
  2359. newTable.Rows.Add(dataRow);
  2360. #endregion
  2361. #region 投诉工单
  2362. callInCount = 0;
  2363. int callInCount_zb = 0;
  2364. List<string> Returnvisitproblem_zb = new List<string>();
  2365. List<string> Returnvisitproblem_ts = new List<string>();
  2366. //转办工单数量
  2367. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2368. if (CallRows != null && CallRows.Length > 0)
  2369. {
  2370. for (int i = 0; i < CallRows.Length; i++)
  2371. {
  2372. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2373. {
  2374. callInCount_zb += int.Parse(CallRows[i]["callInCount"].ToString());
  2375. }
  2376. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2377. {
  2378. Returnvisitproblem_zb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2379. }
  2380. }
  2381. }
  2382. dataRow = newTable.NewRow();
  2383. dataRow["BusinessType"] = "投诉";
  2384. dataRow["allcount"] = callInCount_zb;
  2385. dataRow["callcount"] = callInCount_zb;
  2386. dataRow["wxcount"] = 0;
  2387. dataRow["wbcount"] = 0;
  2388. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zb);
  2389. newTable.Rows.Add(dataRow);
  2390. #endregion
  2391. }
  2392. }
  2393. dataModel.code = 0;
  2394. dataModel.data = newTable;
  2395. }
  2396. catch (Exception ex)
  2397. {
  2398. dataModel.code = 200;
  2399. dataModel.msg = ex.Message;
  2400. }
  2401. return JsonConvert.SerializeObject(dataModel);
  2402. }
  2403. /// <summary>
  2404. /// 原接口数据:WorkOrderTypeFromDataNew
  2405. /// </summary>
  2406. /// <param name="page">当前页码</param>
  2407. /// <param name="limit">每页数据量</param>
  2408. /// <param name="sqlWhere">查询条件</param>
  2409. /// <returns></returns>
  2410. [ActionName("WorkOrderTypeFromDataNew1104")]
  2411. [HttpGet]
  2412. public string WorkOrderTypeFromDataNew1104(DateTime? NowDateTime, string dateParty)
  2413. {
  2414. //数据结果集
  2415. ResponseData dataModel = new ResponseData();
  2416. try
  2417. {
  2418. string startDate = "";
  2419. string endDate = "";
  2420. if (!string.IsNullOrEmpty(dateParty))
  2421. {
  2422. startDate = dateParty.Substring(0, 10);
  2423. endDate = dateParty.Substring(12);
  2424. }
  2425. else
  2426. {
  2427. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  2428. }
  2429. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  2430. DataTable newTable = new DataTable();
  2431. newTable.Columns.Add("BusinessType");
  2432. newTable.Columns.Add("allcount");
  2433. newTable.Columns.Add("callcount");
  2434. //newTable.Columns.Add("callCount_zb");
  2435. newTable.Columns.Add("wxcount");
  2436. newTable.Columns.Add("wbcount");
  2437. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  2438. //newTable.Columns.Add("Returnvisitproblem_zb");
  2439. if (datas != null && datas.Rows.Count > 0)
  2440. {
  2441. DataRow dataRow;
  2442. if (datas != null && datas.Rows.Count > 0)
  2443. {
  2444. #region 咨询工单
  2445. int callInCount = 0;
  2446. List<string> Returnvisitproblem_zx = new List<string>();
  2447. //string Returnvisitproblem_zx = "[";
  2448. //来电工单数量
  2449. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  2450. if (CallRows != null && CallRows.Length > 0)
  2451. {
  2452. for (int i = 0; i < CallRows.Length; i++)
  2453. {
  2454. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2455. {
  2456. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2457. }
  2458. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2459. {
  2460. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2461. }
  2462. }
  2463. #region
  2464. //for (int i = 0; i < CallRows.Length; i++)
  2465. //{
  2466. // if (i == 0)
  2467. // {
  2468. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2469. // }
  2470. // else
  2471. // {
  2472. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2473. // }
  2474. //}
  2475. #endregion
  2476. }
  2477. //留言工单数量
  2478. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  2479. if (CallRows != null && CallRows.Length > 0)
  2480. {
  2481. for (int i = 0; i < CallRows.Length; i++)
  2482. {
  2483. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2484. {
  2485. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2486. }
  2487. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2488. {
  2489. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2490. }
  2491. }
  2492. #region
  2493. //for (int i = 0; i < CallRows.Length; i++)
  2494. //{
  2495. // if (i == 0)
  2496. // {
  2497. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2498. // }
  2499. // else
  2500. // {
  2501. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2502. // }
  2503. //}
  2504. #endregion
  2505. }
  2506. dataRow = newTable.NewRow();
  2507. dataRow["BusinessType"] = "咨询";
  2508. dataRow["allcount"] = callInCount;
  2509. dataRow["callcount"] = callInCount;
  2510. dataRow["wxcount"] = 0;
  2511. dataRow["wbcount"] = 0;
  2512. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zx);
  2513. newTable.Rows.Add(dataRow);
  2514. #endregion
  2515. #region 建议工单
  2516. callInCount = 0;
  2517. int callInCount_jyzb = 0;
  2518. List<string> Returnvisitproblem_jyzb = new List<string>();
  2519. //string Returnvisitproblem_jy = "";
  2520. List<string> Returnvisitproblem_jy = new List<string>();
  2521. ////来电工单数量
  2522. //CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  2523. //if (CallRows != null && CallRows.Length > 0)
  2524. //{
  2525. // for (int i = 0; i < CallRows.Length; i++)
  2526. // {
  2527. // if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2528. // {
  2529. // callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2530. // }
  2531. // if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2532. // {
  2533. // Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2534. // }
  2535. // }
  2536. //}
  2537. //转办工单数量
  2538. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2539. if (CallRows != null && CallRows.Length > 0)
  2540. {
  2541. for (int i = 0; i < CallRows.Length; i++)
  2542. {
  2543. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2544. {
  2545. callInCount_jyzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2546. }
  2547. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2548. {
  2549. Returnvisitproblem_jyzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2550. }
  2551. }
  2552. }
  2553. ////留言工单数量
  2554. //CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  2555. //if (CallRows != null && CallRows.Length > 0)
  2556. //{
  2557. // for (int i = 0; i < CallRows.Length; i++)
  2558. // {
  2559. // if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2560. // {
  2561. // callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2562. // }
  2563. // if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2564. // {
  2565. // Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2566. // }
  2567. // }
  2568. //}
  2569. dataRow = newTable.NewRow();
  2570. dataRow["BusinessType"] = "建议";
  2571. dataRow["allcount"] = callInCount_jyzb;
  2572. dataRow["callcount"] = callInCount_jyzb;
  2573. dataRow["wxcount"] = 0;
  2574. dataRow["wbcount"] = 0;
  2575. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jyzb);
  2576. newTable.Rows.Add(dataRow);
  2577. #endregion
  2578. #region 表扬工单
  2579. callInCount = 0;
  2580. //string Returnvisitproblem_by = "";
  2581. List<string> Returnvisitproblem_by = new List<string>();
  2582. //来电工单数量
  2583. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  2584. if (CallRows != null && CallRows.Length > 0)
  2585. {
  2586. for (int i = 0; i < CallRows.Length; i++)
  2587. {
  2588. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2589. {
  2590. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2591. }
  2592. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2593. {
  2594. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2595. }
  2596. }
  2597. }
  2598. //留言工单数量
  2599. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  2600. if (CallRows != null && CallRows.Length > 0)
  2601. {
  2602. for (int i = 0; i < CallRows.Length; i++)
  2603. {
  2604. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2605. {
  2606. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2607. }
  2608. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2609. {
  2610. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2611. }
  2612. }
  2613. }
  2614. dataRow = newTable.NewRow();
  2615. dataRow["BusinessType"] = "表扬";
  2616. dataRow["allcount"] = callInCount;
  2617. dataRow["callcount"] = callInCount;
  2618. dataRow["wxcount"] = 0;
  2619. dataRow["wbcount"] = 0;
  2620. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_by);
  2621. newTable.Rows.Add(dataRow);
  2622. #endregion
  2623. #region 挂失工单
  2624. callInCount = 0;
  2625. //string Returnvisitproblem_gs = "";
  2626. List<string> Returnvisitproblem_gs = new List<string>();
  2627. //来电工单数量
  2628. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  2629. if (CallRows != null && CallRows.Length > 0)
  2630. {
  2631. for (int i = 0; i < CallRows.Length; i++)
  2632. {
  2633. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2634. {
  2635. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2636. }
  2637. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2638. {
  2639. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2640. }
  2641. }
  2642. }
  2643. //留言工单数量
  2644. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  2645. if (CallRows != null && CallRows.Length > 0)
  2646. {
  2647. for (int i = 0; i < CallRows.Length; i++)
  2648. {
  2649. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2650. {
  2651. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2652. }
  2653. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2654. {
  2655. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2656. }
  2657. }
  2658. }
  2659. dataRow = newTable.NewRow();
  2660. dataRow["BusinessType"] = "挂失";
  2661. dataRow["allcount"] = callInCount;
  2662. dataRow["callcount"] = callInCount;
  2663. dataRow["wxcount"] = 0;
  2664. dataRow["wbcount"] = 0;
  2665. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gs);
  2666. newTable.Rows.Add(dataRow);
  2667. #endregion
  2668. #region 投诉工单
  2669. callInCount = 0;
  2670. int callInCount_zb = 0;
  2671. List<string> Returnvisitproblem_zb = new List<string>();
  2672. List<string> Returnvisitproblem_ts = new List<string>();
  2673. //转办工单数量
  2674. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2675. if (CallRows != null && CallRows.Length > 0)
  2676. {
  2677. for (int i = 0; i < CallRows.Length; i++)
  2678. {
  2679. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2680. {
  2681. callInCount_zb += int.Parse(CallRows[i]["callInCount"].ToString());
  2682. }
  2683. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2684. {
  2685. Returnvisitproblem_zb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2686. }
  2687. }
  2688. }
  2689. dataRow = newTable.NewRow();
  2690. dataRow["BusinessType"] = "投诉";
  2691. dataRow["allcount"] = callInCount_zb;
  2692. dataRow["callcount"] = callInCount_zb;
  2693. dataRow["wxcount"] = 0;
  2694. dataRow["wbcount"] = 0;
  2695. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zb);
  2696. newTable.Rows.Add(dataRow);
  2697. #endregion
  2698. }
  2699. }
  2700. dataModel.code = 0;
  2701. dataModel.data = newTable;
  2702. }
  2703. catch (Exception ex)
  2704. {
  2705. dataModel.code = 200;
  2706. dataModel.msg = ex.Message;
  2707. }
  2708. return JsonConvert.SerializeObject(dataModel);
  2709. }
  2710. /// <summary>
  2711. /// 接口数据11.04:总数、转办数量、化解数量、转办工单列表、化解工单列表
  2712. /// </summary>
  2713. /// <param name="page">当前页码</param>
  2714. /// <param name="limit">每页数据量</param>
  2715. /// <param name="sqlWhere">查询条件</param>
  2716. /// <returns></returns>
  2717. [ActionName("WorkOrderTypeFromDataNew")]
  2718. public string WorkOrderTypeFromDataNew(DateTime? NowDateTime, string dateParty)
  2719. {
  2720. //数据结果集
  2721. ResponseData dataModel = new ResponseData();
  2722. try
  2723. {
  2724. string startDate = "";
  2725. string endDate = "";
  2726. if (!string.IsNullOrEmpty(dateParty))
  2727. {
  2728. startDate = dateParty.Substring(0, 10);
  2729. endDate = dateParty.Substring(12);
  2730. }
  2731. else
  2732. {
  2733. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  2734. }
  2735. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  2736. DataTable newTable = new DataTable();
  2737. newTable.Columns.Add("BusinessType");
  2738. newTable.Columns.Add("allcount");
  2739. newTable.Columns.Add("callcount");
  2740. newTable.Columns.Add("wxcount");
  2741. newTable.Columns.Add("wbcount");
  2742. //newTable.Columns.Add("callCount_zb");
  2743. //newTable.Columns.Add("callCount_kfhj");
  2744. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  2745. //newTable.Columns.Add("Returnvisitproblem_zb");
  2746. //newTable.Columns.Add("Returnvisitproblem_kfhj");
  2747. if (datas != null && datas.Rows.Count > 0)
  2748. {
  2749. DataRow dataRow;
  2750. if (datas != null && datas.Rows.Count > 0)
  2751. {
  2752. #region 咨询工单
  2753. int callInCount = 0;
  2754. int callInCount_zxzb = 0;
  2755. int callInCount_zxkfhj = 0;
  2756. string Returnvisitproblem_count= "[]";
  2757. List<string> Returnvisitproblem_zxzb = new List<string>();
  2758. List<string> Returnvisitproblem_zxkfhj = new List<string>();
  2759. //来电工单\留言工单数量
  2760. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID in (1,2)");
  2761. if (CallRows != null && CallRows.Length > 0)
  2762. {
  2763. for (int i = 0; i < CallRows.Length; i++)
  2764. {
  2765. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2766. {
  2767. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2768. }
  2769. }
  2770. }
  2771. //转办工单数量 1转办 3客服处理
  2772. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID in (1,2)");
  2773. if (CallRows != null && CallRows.Length > 0)
  2774. {
  2775. for (int i = 0; i < CallRows.Length; i++)
  2776. {
  2777. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2778. {
  2779. callInCount_zxzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2780. }
  2781. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2782. {
  2783. Returnvisitproblem_count ="[]";
  2784. // Returnvisitproblem_zxzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2785. }
  2786. }
  2787. }
  2788. //转办工单数量 1转办 3客服处理
  2789. /*CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2790. if (CallRows != null && CallRows.Length > 0)
  2791. {
  2792. for (int i = 0; i < CallRows.Length; i++)
  2793. {
  2794. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2795. {
  2796. callInCount_zxkfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2797. }
  2798. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2799. {
  2800. Returnvisitproblem_zxkfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2801. }
  2802. }
  2803. }*/
  2804. dataRow = newTable.NewRow();
  2805. dataRow["BusinessType"] = "咨询";
  2806. dataRow["allcount"] = callInCount;
  2807. dataRow["callcount"] = callInCount;
  2808. dataRow["wxcount"] = 0;
  2809. dataRow["wbcount"] = 0;
  2810. dataRow["Returnvisitproblem"] = Returnvisitproblem_count;//JsonConvert.SerializeObject(Returnvisitproblem_zxzb);
  2811. //dataRow["callCount_zb"] = callInCount_zxzb;
  2812. //dataRow["callCount_kfhj"] = callInCount_zxkfhj;
  2813. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_zxzb);
  2814. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_zxkfhj);
  2815. newTable.Rows.Add(dataRow);
  2816. #endregion
  2817. #region 建议工单
  2818. callInCount = 0;
  2819. int callInCount_jyzb = 0;
  2820. int callInCount_jykfhj = 0;
  2821. List<string> Returnvisitproblem_jyzb = new List<string>();
  2822. List<string> Returnvisitproblem_jykfhj = new List<string>();
  2823. //来电工单数量
  2824. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2)");
  2825. if (CallRows != null && CallRows.Length > 0)
  2826. {
  2827. for (int i = 0; i < CallRows.Length; i++)
  2828. {
  2829. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2830. {
  2831. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2832. }
  2833. }
  2834. }
  2835. //转办工单数量 1转办 3客服处理
  2836. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2837. if (CallRows != null && CallRows.Length > 0)
  2838. {
  2839. for (int i = 0; i < CallRows.Length; i++)
  2840. {
  2841. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2842. {
  2843. callInCount_jyzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2844. }
  2845. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2846. {
  2847. Returnvisitproblem_jyzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2848. }
  2849. }
  2850. }
  2851. //转办工单数量 1转办 3客服处理
  2852. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2853. if (CallRows != null && CallRows.Length > 0)
  2854. {
  2855. for (int i = 0; i < CallRows.Length; i++)
  2856. {
  2857. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2858. {
  2859. callInCount_jykfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2860. }
  2861. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2862. {
  2863. Returnvisitproblem_jykfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2864. }
  2865. }
  2866. }
  2867. dataRow = newTable.NewRow();
  2868. dataRow["BusinessType"] = "建议";
  2869. dataRow["allcount"] = callInCount_jyzb;
  2870. dataRow["callcount"] = callInCount_jyzb;
  2871. dataRow["wxcount"] = 0;
  2872. dataRow["wbcount"] = 0;
  2873. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jyzb);
  2874. //dataRow["callCount_zb"] = callInCount_jyzb;
  2875. //dataRow["callCount_kfhj"] = callInCount_jykfhj;
  2876. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_jyzb);
  2877. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_jykfhj);
  2878. newTable.Rows.Add(dataRow);
  2879. dataRow = newTable.NewRow();
  2880. dataRow["BusinessType"] = "建议(客服已解释)";
  2881. dataRow["allcount"] = callInCount_jykfhj;
  2882. dataRow["callcount"] = callInCount_jykfhj;
  2883. dataRow["wxcount"] = 0;
  2884. dataRow["wbcount"] = 0;
  2885. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jykfhj);
  2886. //dataRow["callCount_zb"] = callInCount_zxzb;
  2887. //dataRow["callCount_kfhj"] = callInCount_zxkfhj;
  2888. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_zxzb);
  2889. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_zxkfhj);
  2890. newTable.Rows.Add(dataRow);
  2891. #endregion
  2892. #region 表扬工单
  2893. callInCount = 0;
  2894. int callInCount_byzb = 0;
  2895. int callInCount_bykfhj = 0;
  2896. List<string> Returnvisitproblem_byzb = new List<string>();
  2897. List<string> Returnvisitproblem_bykfhj = new List<string>();
  2898. //来电工单数量
  2899. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID in (1,2) ");
  2900. if (CallRows != null && CallRows.Length > 0)
  2901. {
  2902. for (int i = 0; i < CallRows.Length; i++)
  2903. {
  2904. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2905. {
  2906. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2907. }
  2908. }
  2909. }
  2910. //转办工单数量 1转办
  2911. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID in (1,2) ");
  2912. if (CallRows != null && CallRows.Length > 0)
  2913. {
  2914. for (int i = 0; i < CallRows.Length; i++)
  2915. {
  2916. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2917. {
  2918. callInCount_byzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2919. }
  2920. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2921. {
  2922. Returnvisitproblem_byzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2923. }
  2924. }
  2925. }
  2926. //转办工单数量 3客服处理
  2927. /*CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2928. if (CallRows != null && CallRows.Length > 0)
  2929. {
  2930. for (int i = 0; i < CallRows.Length; i++)
  2931. {
  2932. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2933. {
  2934. callInCount_bykfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2935. }
  2936. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2937. {
  2938. Returnvisitproblem_bykfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2939. }
  2940. }
  2941. }*/
  2942. dataRow = newTable.NewRow();
  2943. dataRow["BusinessType"] = "表扬";
  2944. dataRow["allcount"] = callInCount_byzb;
  2945. dataRow["callcount"] = callInCount_byzb;
  2946. dataRow["wxcount"] = 0;
  2947. dataRow["wbcount"] = 0;
  2948. dataRow["Returnvisitproblem"] =JsonConvert.SerializeObject(Returnvisitproblem_byzb);
  2949. //dataRow["callCount_zb"] = callInCount_byzb;
  2950. //dataRow["callCount_kfhj"] = callInCount_bykfhj;
  2951. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_byzb);
  2952. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_bykfhj);
  2953. newTable.Rows.Add(dataRow);
  2954. #endregion
  2955. #region 挂失工单
  2956. callInCount = 0;
  2957. int callInCount_gszb = 0;
  2958. int callInCount_gskfhj = 0;
  2959. List<string> Returnvisitproblem_gszb = new List<string>();
  2960. List<string> Returnvisitproblem_gskfhj = new List<string>();
  2961. //来电工单数量
  2962. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID in (1,2) ");
  2963. if (CallRows != null && CallRows.Length > 0)
  2964. {
  2965. for (int i = 0; i < CallRows.Length; i++)
  2966. {
  2967. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2968. {
  2969. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2970. }
  2971. }
  2972. }
  2973. //转办工单数量 1转办
  2974. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID in (1,2) ");
  2975. if (CallRows != null && CallRows.Length > 0)
  2976. {
  2977. for (int i = 0; i < CallRows.Length; i++)
  2978. {
  2979. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2980. {
  2981. callInCount_gszb += int.Parse(CallRows[i]["callInCount"].ToString());
  2982. }
  2983. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2984. {
  2985. Returnvisitproblem_gszb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2986. }
  2987. }
  2988. }
  2989. #region
  2990. //转办工单数量 3客服处理
  2991. /*CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2992. if (CallRows != null && CallRows.Length > 0)
  2993. {
  2994. for (int i = 0; i < CallRows.Length; i++)
  2995. {
  2996. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2997. {
  2998. callInCount_gskfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2999. }
  3000. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  3001. {
  3002. Returnvisitproblem_gskfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  3003. }
  3004. }
  3005. }*/
  3006. #endregion
  3007. dataRow = newTable.NewRow();
  3008. dataRow["BusinessType"] = "挂失";
  3009. dataRow["allcount"] = callInCount_gszb;
  3010. dataRow["callcount"] = callInCount_gszb;
  3011. dataRow["wxcount"] = 0;
  3012. dataRow["wbcount"] = 0;
  3013. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gszb);
  3014. //dataRow["callCount_zb"] = callInCount_gszb;
  3015. //dataRow["callCount_kfhj"] = callInCount_gskfhj;
  3016. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_gszb);
  3017. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_gskfhj);
  3018. newTable.Rows.Add(dataRow);
  3019. #endregion
  3020. #region 投诉工单
  3021. callInCount = 0;
  3022. int callInCount_tszb = 0;
  3023. int callInCount_tskfhj = 0;
  3024. List<string> Returnvisitproblem_tszb = new List<string>();
  3025. List<string> Returnvisitproblem_tskfhj = new List<string>();
  3026. //来电工单数量
  3027. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2)");
  3028. if (CallRows != null && CallRows.Length > 0)
  3029. {
  3030. for (int i = 0; i < CallRows.Length; i++)
  3031. {
  3032. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3033. {
  3034. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  3035. }
  3036. }
  3037. }
  3038. //转办工单数量 1转办
  3039. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  3040. if (CallRows != null && CallRows.Length > 0)
  3041. {
  3042. for (int i = 0; i < CallRows.Length; i++)
  3043. {
  3044. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3045. {
  3046. callInCount_tszb += int.Parse(CallRows[i]["callInCount"].ToString());
  3047. }
  3048. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  3049. {
  3050. Returnvisitproblem_tszb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  3051. }
  3052. }
  3053. }
  3054. //转办工单数量 3客服处理
  3055. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  3056. if (CallRows != null && CallRows.Length > 0)
  3057. {
  3058. for (int i = 0; i < CallRows.Length; i++)
  3059. {
  3060. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3061. {
  3062. callInCount_tskfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  3063. }
  3064. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  3065. {
  3066. Returnvisitproblem_tskfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  3067. }
  3068. }
  3069. }
  3070. dataRow = newTable.NewRow();
  3071. dataRow["BusinessType"] = "投诉";
  3072. dataRow["allcount"] = callInCount_tszb;
  3073. dataRow["callcount"] = callInCount_tszb;
  3074. dataRow["wxcount"] = 0;
  3075. dataRow["wbcount"] = 0;
  3076. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_tszb);
  3077. //dataRow["callCount_zb"] = callInCount_tszb;
  3078. //dataRow["callCount_kfhj"] = callInCount_tskfhj;
  3079. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_tszb);
  3080. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_tskfhj);
  3081. newTable.Rows.Add(dataRow);
  3082. dataRow = newTable.NewRow();
  3083. dataRow["BusinessType"] = "投诉(客服已化解)";
  3084. dataRow["allcount"] = callInCount_tskfhj;
  3085. dataRow["callcount"] = callInCount_tskfhj;
  3086. dataRow["wxcount"] = 0;
  3087. dataRow["wbcount"] = 0;
  3088. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_tskfhj);
  3089. newTable.Rows.Add(dataRow);
  3090. #endregion
  3091. }
  3092. }
  3093. dataModel.code = 0;
  3094. dataModel.data = newTable;
  3095. }
  3096. catch (Exception ex)
  3097. {
  3098. dataModel.code = 200;
  3099. dataModel.msg = ex.Message;
  3100. }
  3101. return JsonConvert.SerializeObject(dataModel);
  3102. }
  3103. #endregion
  3104. #endregion
  3105. #region 坐席业务量统计
  3106. public ActionResult WorkOrderTypeUserMath()
  3107. {
  3108. WorkOrderMyModel model = new WorkOrderMyModel();
  3109. return View(model);
  3110. }
  3111. BLL.UserAccount userBLL = new BLL.UserAccount();
  3112. /// <summary>
  3113. /// 获取工单信息
  3114. /// </summary>
  3115. /// <param name="page">当前页码</param>
  3116. /// <param name="limit">每页数据量</param>
  3117. /// <param name="sqlWhere">查询条件</param>
  3118. /// <returns></returns>
  3119. [ActionName("WorkOrderTypeUserMathData")]
  3120. [HttpGet]
  3121. public string WorkOrderTypeUserMathData(DateTime? NowDateTime, string dateParty)
  3122. {
  3123. //数据结果集
  3124. ResponseData dataModel = new ResponseData();
  3125. try
  3126. {
  3127. string startDate = "";
  3128. string endDate = "";
  3129. if (!string.IsNullOrEmpty(dateParty))
  3130. {
  3131. startDate = dateParty.Substring(0, 10);
  3132. endDate = dateParty.Substring(12);
  3133. }
  3134. else
  3135. {
  3136. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3137. }
  3138. DataTable datas = recordBLL.GetWorkOrderUeserData(startDate, endDate);
  3139. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3140. DataTable newTable = new DataTable();
  3141. newTable.Columns.Add("坐席工号");
  3142. newTable.Columns.Add("坐席姓名");
  3143. newTable.Columns.Add("业务数量");
  3144. newTable.Columns.Add("语音业务数量");
  3145. newTable.Columns.Add("在线业务数量");
  3146. newTable.Columns.Add("微信业务数量");
  3147. newTable.Columns.Add("微博业务数量");
  3148. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3149. {
  3150. foreach (DataRow row in userTable.Rows)
  3151. {
  3152. DataRow newRow = newTable.NewRow();
  3153. newRow[0] = row["F_UserCode"];
  3154. newRow[1] = row["F_UserName"];
  3155. int totalCount2 = 0;
  3156. int totalCount3 = 0;
  3157. int totalCount4 = 0;
  3158. int totalCount5 = 0;
  3159. int totalCount6 = 0;
  3160. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3161. if (thisUserRows != null && thisUserRows.Length > 0)
  3162. {
  3163. foreach (DataRow collRow in thisUserRows)
  3164. {
  3165. if (!string.IsNullOrEmpty(collRow["业务量"].ToString()))
  3166. {
  3167. int thisCount = int.Parse(collRow["业务量"].ToString());
  3168. totalCount2 += thisCount;
  3169. if (!string.IsNullOrEmpty(collRow["渠道"].ToString()))
  3170. {
  3171. int qudaoID = int.Parse(collRow["渠道"].ToString());
  3172. if (qudaoID == 1)
  3173. {
  3174. totalCount3 += thisCount;
  3175. }
  3176. else if (qudaoID == 2)
  3177. {
  3178. totalCount3 += thisCount;
  3179. }
  3180. else if (qudaoID == 3)
  3181. {
  3182. totalCount4 += thisCount;
  3183. totalCount5 += thisCount;
  3184. }
  3185. else if (qudaoID == 4)
  3186. {
  3187. totalCount4 += thisCount;
  3188. totalCount6 += thisCount;
  3189. }
  3190. }
  3191. else
  3192. {
  3193. totalCount3 += thisCount;
  3194. }
  3195. }
  3196. }
  3197. }
  3198. newRow[2] = totalCount2;
  3199. newRow[3] = totalCount3;
  3200. newRow[4] = totalCount4;
  3201. newRow[5] = totalCount5;
  3202. newRow[6] = totalCount6;
  3203. newTable.Rows.Add(newRow);
  3204. }
  3205. }
  3206. dataModel.code = 0;
  3207. dataModel.data = newTable;
  3208. return JsonConvert.SerializeObject(dataModel);
  3209. }
  3210. catch (Exception ex)
  3211. {
  3212. dataModel.code = 200;
  3213. dataModel.msg = ex.Message;
  3214. return JsonConvert.SerializeObject(dataModel);
  3215. }
  3216. }
  3217. /// <summary>
  3218. /// 图标数据
  3219. /// </summary>
  3220. /// <param name="page">当前页码</param>
  3221. /// <param name="limit">每页数据量</param>
  3222. /// <param name="sqlWhere">查询条件</param>
  3223. /// <returns></returns>
  3224. public string WorkOrderTypeUserMathChartData(DateTime? NowDateTime, string dateParty)
  3225. {
  3226. WorkOrderTypeUserMathModel resultModel = new WorkOrderTypeUserMathModel();
  3227. resultModel.bottom = "";
  3228. //数据结果集
  3229. ResponseData dataModel = new ResponseData();
  3230. string startDate = "";
  3231. string endDate = "";
  3232. if (!string.IsNullOrEmpty(dateParty))
  3233. {
  3234. startDate = dateParty.Substring(0, 10);
  3235. endDate = dateParty.Substring(12);
  3236. }
  3237. else
  3238. {
  3239. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3240. }
  3241. DataTable datas = recordBLL.GetWorkOrderUeserData(startDate, endDate);
  3242. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3243. DataTable newTable = new DataTable();
  3244. newTable.Columns.Add("坐席工号");
  3245. newTable.Columns.Add("坐席姓名");
  3246. newTable.Columns.Add("业务数量");
  3247. newTable.Columns.Add("语音业务数量");
  3248. newTable.Columns.Add("在线业务数量");
  3249. newTable.Columns.Add("微信业务数量");
  3250. newTable.Columns.Add("微博业务数量");
  3251. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3252. {
  3253. foreach (DataRow row in userTable.Rows)
  3254. {
  3255. resultModel.bottom += ",'" + row["F_UserName"].ToString() + "'";
  3256. int totalCount2 = 0;
  3257. int totalCount3 = 0;
  3258. int totalCount4 = 0;
  3259. int totalCount5 = 0;
  3260. int totalCount6 = 0;
  3261. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3262. if (thisUserRows != null && thisUserRows.Length > 0)
  3263. {
  3264. foreach (DataRow collRow in thisUserRows)
  3265. {
  3266. if (!string.IsNullOrEmpty(collRow["业务量"].ToString()))
  3267. {
  3268. int thisCount = int.Parse(collRow["业务量"].ToString());
  3269. totalCount2 += thisCount;
  3270. if (!string.IsNullOrEmpty(collRow["渠道"].ToString()))
  3271. {
  3272. int qudaoID = int.Parse(collRow["渠道"].ToString());
  3273. if (qudaoID == 1)
  3274. {
  3275. totalCount3 += thisCount;
  3276. }
  3277. else if (qudaoID == 2)
  3278. {
  3279. totalCount3 += thisCount;
  3280. }
  3281. else if (qudaoID == 3)
  3282. {
  3283. totalCount4 += thisCount;
  3284. totalCount5 += thisCount;
  3285. }
  3286. else if (qudaoID == 4)
  3287. {
  3288. totalCount4 += thisCount;
  3289. totalCount6 += thisCount;
  3290. }
  3291. }
  3292. else
  3293. {
  3294. totalCount3 += thisCount;
  3295. }
  3296. }
  3297. }
  3298. }
  3299. resultModel.d1 += "," + totalCount2;
  3300. resultModel.d2 += "," + totalCount3;
  3301. resultModel.d3 += "," + totalCount4;
  3302. resultModel.d4 += "," + totalCount5;
  3303. resultModel.d5 += "," + totalCount6;
  3304. }
  3305. }
  3306. if (!string.IsNullOrEmpty(resultModel.bottom))
  3307. {
  3308. resultModel.bottom = "[" + resultModel.bottom.Trim(',') + "]";
  3309. }
  3310. if (!string.IsNullOrEmpty(resultModel.d1))
  3311. {
  3312. resultModel.d1 = "[" + resultModel.d1.Trim(',') + "]";
  3313. }
  3314. if (!string.IsNullOrEmpty(resultModel.d2))
  3315. {
  3316. resultModel.d2 = "[" + resultModel.d2.Trim(',') + "]";
  3317. }
  3318. if (!string.IsNullOrEmpty(resultModel.d3))
  3319. {
  3320. resultModel.d3 = "[" + resultModel.d3.Trim(',') + "]";
  3321. }
  3322. if (!string.IsNullOrEmpty(resultModel.d4))
  3323. {
  3324. resultModel.d4 = "[" + resultModel.d2.Trim(',') + "]";
  3325. }
  3326. if (!string.IsNullOrEmpty(resultModel.d5))
  3327. {
  3328. resultModel.d5 = "[" + resultModel.d5.Trim(',') + "]";
  3329. }
  3330. return JsonConvert.SerializeObject(resultModel);
  3331. }
  3332. #endregion
  3333. #region 分渠道业务统计
  3334. public ActionResult WorkOrderFrom()
  3335. {
  3336. WorkOrderMyModel model = new WorkOrderMyModel();
  3337. return View(model);
  3338. }
  3339. /// <summary>
  3340. /// 获取工单信息
  3341. /// </summary>
  3342. /// <param name="page">当前页码</param>
  3343. /// <param name="limit">每页数据量</param>
  3344. /// <param name="sqlWhere">查询条件</param>
  3345. /// <returns></returns>
  3346. [ActionName("WorkOrderFromData")]
  3347. [HttpGet]
  3348. public string WorkOrderFromData(DateTime? NowDateTime, string dateParty)
  3349. {
  3350. //数据结果集
  3351. ResponseData dataModel = new ResponseData();
  3352. try
  3353. {
  3354. string startDate = "";
  3355. string endDate = "";
  3356. if (!string.IsNullOrEmpty(dateParty))
  3357. {
  3358. startDate = dateParty.Substring(0, 10);
  3359. endDate = dateParty.Substring(12);
  3360. }
  3361. else
  3362. {
  3363. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3364. }
  3365. DataTable datas = recordBLL.GetWorkOrderFrom(startDate, endDate);
  3366. DataTable newTable = new DataTable();
  3367. newTable.Columns.Add("渠道");
  3368. newTable.Columns.Add("工单数量");
  3369. //微信业务工单数
  3370. int wxxtCount = WXWorkOrderCount(3, startDate, endDate);
  3371. //微博业务工单数
  3372. int wbxtCount = WXWorkOrderCount(4, startDate, endDate);
  3373. //语音数量
  3374. int callCount = 0;
  3375. //微信数量
  3376. int wxCount = 0;
  3377. //微博数量
  3378. int wbCount = 0;
  3379. if (datas != null && datas.Rows.Count > 0)
  3380. {
  3381. foreach (DataRow thisRow in datas.Rows)
  3382. {
  3383. //工单数量
  3384. int thisRowCount = 0;
  3385. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  3386. {
  3387. thisRowCount = int.Parse(thisRow["callInCount"].ToString());
  3388. }
  3389. //业务渠道
  3390. string bussFrtom = thisRow["渠道"].ToString();
  3391. if (!string.IsNullOrEmpty(bussFrtom))
  3392. {
  3393. if (bussFrtom == "1" || bussFrtom == "2")
  3394. {
  3395. callCount += thisRowCount;
  3396. }
  3397. else if (bussFrtom == "3")
  3398. {
  3399. wxCount += thisRowCount;
  3400. }
  3401. else if (bussFrtom == "4")
  3402. {
  3403. wbCount += thisRowCount;
  3404. }
  3405. }
  3406. else
  3407. {
  3408. callCount += thisRowCount;
  3409. }
  3410. }
  3411. }
  3412. wxCount = wxCount + wxxtCount;
  3413. wbCount = wbCount + wbxtCount;
  3414. DataRow dataRow = newTable.NewRow();
  3415. dataRow["渠道"] = "语音业务数";
  3416. dataRow["工单数量"] = callCount;
  3417. newTable.Rows.Add(dataRow);
  3418. DataRow dataRow1 = newTable.NewRow();
  3419. dataRow1["渠道"] = "微信业务数";
  3420. dataRow1["工单数量"] = wxCount;
  3421. newTable.Rows.Add(dataRow1);
  3422. DataRow dataRow2 = newTable.NewRow();
  3423. dataRow2["渠道"] = "微博业务数";
  3424. dataRow2["工单数量"] = wbCount;
  3425. newTable.Rows.Add(dataRow2);
  3426. DataRow dataRow3 = newTable.NewRow();
  3427. dataRow3["渠道"] = "合计(不含未分类)";
  3428. dataRow3["工单数量"] = callCount + wxCount + wbCount;
  3429. newTable.Rows.Add(dataRow3);
  3430. dataModel.code = 0;
  3431. dataModel.data = newTable;
  3432. return JsonConvert.SerializeObject(dataModel);
  3433. }
  3434. catch (Exception ex)
  3435. {
  3436. dataModel.code = 200;
  3437. dataModel.msg = ex.Message;
  3438. return JsonConvert.SerializeObject(dataModel);
  3439. }
  3440. }
  3441. /// <summary>
  3442. /// 图标数据
  3443. /// </summary>
  3444. /// <param name="page">当前页码</param>
  3445. /// <param name="limit">每页数据量</param>
  3446. /// <param name="sqlWhere">查询条件</param>
  3447. /// <returns></returns>
  3448. public string WorkOrderFromChartData(DateTime? NowDateTime, string dateParty)
  3449. {
  3450. //数据结果集
  3451. MainChartModel dataModel = new MainChartModel();
  3452. string startDate = "";
  3453. string endDate = "";
  3454. if (!string.IsNullOrEmpty(dateParty))
  3455. {
  3456. startDate = dateParty.Substring(0, 10);
  3457. endDate = dateParty.Substring(12);
  3458. }
  3459. else
  3460. {
  3461. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3462. }
  3463. DataTable datas = recordBLL.GetWorkOrderFrom(startDate, endDate);
  3464. DataTable newTable = new DataTable();
  3465. newTable.Columns.Add("渠道");
  3466. newTable.Columns.Add("工单数量");
  3467. //微信业务工单数
  3468. int wxxtCount = WXWorkOrderCount(3, startDate, endDate);
  3469. //微博业务工单数
  3470. int wbxtCount = WXWorkOrderCount(4, startDate, endDate);
  3471. if (datas != null && datas.Rows.Count > 0)
  3472. {
  3473. //语音数量
  3474. int callCount = 0;
  3475. //微信数量
  3476. int wxCount = 0;
  3477. //微博数量
  3478. int wbCount = 0;
  3479. foreach (DataRow thisRow in datas.Rows)
  3480. {
  3481. //工单数量
  3482. int thisRowCount = 0;
  3483. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  3484. {
  3485. thisRowCount = int.Parse(thisRow["callInCount"].ToString());
  3486. }
  3487. //业务渠道
  3488. string bussFrtom = thisRow["渠道"].ToString();
  3489. if (!string.IsNullOrEmpty(bussFrtom))
  3490. {
  3491. if (bussFrtom == "1" || bussFrtom == "2")
  3492. {
  3493. callCount += thisRowCount;
  3494. }
  3495. else if (bussFrtom == "3")
  3496. {
  3497. wxCount += thisRowCount;
  3498. }
  3499. else if (bussFrtom == "4")
  3500. {
  3501. wbCount += thisRowCount;
  3502. }
  3503. }
  3504. else
  3505. {
  3506. callCount += thisRowCount;
  3507. }
  3508. }
  3509. DataRow dataRow = newTable.NewRow();
  3510. dataRow["渠道"] = "语音";
  3511. dataRow["工单数量"] = callCount;
  3512. newTable.Rows.Add(dataRow);
  3513. DataRow dataRow1 = newTable.NewRow();
  3514. dataRow1["渠道"] = "微信";
  3515. dataRow1["工单数量"] = wxCount+ wxxtCount;
  3516. newTable.Rows.Add(dataRow1);
  3517. DataRow dataRow2 = newTable.NewRow();
  3518. dataRow2["渠道"] = "微博";
  3519. dataRow2["工单数量"] = wbCount+ wbxtCount;
  3520. newTable.Rows.Add(dataRow2);
  3521. }
  3522. if (newTable != null && newTable.Rows.Count > 0)
  3523. {
  3524. string[] strArr = new string[newTable.Rows.Count];
  3525. string contentArr = "";
  3526. for (int i = 0; i < newTable.Rows.Count; i++)
  3527. {
  3528. strArr[i] = newTable.Rows[i]["渠道"].ToString();
  3529. if (i == 0)
  3530. {
  3531. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["渠道"].ToString() + "' }";
  3532. }
  3533. else
  3534. {
  3535. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["渠道"].ToString() + "' }";
  3536. }
  3537. }
  3538. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  3539. dataModel.datas = "[" + contentArr + "]";
  3540. }
  3541. return JsonConvert.SerializeObject(dataModel);
  3542. }
  3543. #endregion
  3544. #region 坐席处理方式业务量统计
  3545. public ActionResult WorkOrderTrainFunctionMath()
  3546. {
  3547. WorkOrderMyModel model = new WorkOrderMyModel();
  3548. return View(model);
  3549. }
  3550. /// <summary>
  3551. /// 获取工单信息
  3552. /// </summary>
  3553. /// <param name="page">当前页码</param>
  3554. /// <param name="limit">每页数据量</param>
  3555. /// <param name="sqlWhere">查询条件</param>
  3556. /// <returns></returns>
  3557. [ActionName("WorkOrderTrainFunctionMathData")]
  3558. [HttpGet]
  3559. public string WorkOrderTrainFunctionMathData(DateTime? NowDateTime, string dateParty)
  3560. {
  3561. //数据结果集
  3562. ResponseData dataModel = new ResponseData();
  3563. string startDate = "";
  3564. string endDate = "";
  3565. if (!string.IsNullOrEmpty(dateParty))
  3566. {
  3567. startDate = dateParty.Substring(0, 10);
  3568. endDate = dateParty.Substring(12);
  3569. }
  3570. else
  3571. {
  3572. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3573. }
  3574. DataTable datas = recordBLL.GetWorkOrderTrainFunction(startDate, endDate);
  3575. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3576. DataTable newTable = new DataTable();
  3577. newTable.Columns.Add("坐席工号");
  3578. newTable.Columns.Add("坐席姓名");
  3579. newTable.Columns.Add("业务数量");
  3580. newTable.Columns.Add("咨询");
  3581. newTable.Columns.Add("建议");
  3582. newTable.Columns.Add("表扬");
  3583. newTable.Columns.Add("挂失");
  3584. newTable.Columns.Add("投诉");
  3585. newTable.Columns.Add("转办投诉");
  3586. newTable.Columns.Add("现场处理投诉");
  3587. newTable.Columns.Add("客服处理投诉");
  3588. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3589. {
  3590. foreach (DataRow row in userTable.Rows)
  3591. {
  3592. DataRow newRow = newTable.NewRow();
  3593. newRow[0] = row["F_UserCode"];
  3594. newRow[1] = row["F_UserName"];
  3595. int totalCount2 = 0;
  3596. int totalCount3 = 0;
  3597. int totalCount4 = 0;
  3598. int totalCount5 = 0;
  3599. int totalCount6 = 0;
  3600. int totalCount7 = 0;
  3601. int totalCount8 = 0;
  3602. int totalCount9 = 0;
  3603. int totalCount10 = 0;
  3604. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3605. if (thisUserRows != null && thisUserRows.Length > 0)
  3606. {
  3607. foreach (DataRow collRow in thisUserRows)
  3608. {
  3609. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3610. {
  3611. int thisCount = int.Parse(collRow["业务量"].ToString());
  3612. totalCount2 += thisCount;
  3613. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3614. {
  3615. int qudaoID = int.Parse(collRow["业务类别"].ToString());
  3616. int blFunction = int.Parse(collRow["处理方式"].ToString());
  3617. if (qudaoID == 6)
  3618. {
  3619. totalCount3 += thisCount;
  3620. }
  3621. else if (qudaoID == 14)
  3622. {
  3623. totalCount4 += thisCount;
  3624. }
  3625. else if (qudaoID == 18)
  3626. {
  3627. totalCount5 += thisCount;
  3628. }
  3629. else if (qudaoID == 19)
  3630. {
  3631. totalCount6 += thisCount;
  3632. }
  3633. else if (qudaoID == 3)
  3634. {
  3635. totalCount7 += thisCount;
  3636. if (blFunction == 1)
  3637. {
  3638. totalCount8 += thisCount;
  3639. }
  3640. else if (blFunction == 2)
  3641. {
  3642. totalCount9 += thisCount;
  3643. }
  3644. else if (blFunction == 3)
  3645. {
  3646. totalCount10 += thisCount;
  3647. }
  3648. }
  3649. }
  3650. }
  3651. }
  3652. }
  3653. newRow[2] = totalCount2;
  3654. newRow[3] = totalCount3;
  3655. newRow[4] = totalCount4;
  3656. newRow[5] = totalCount5;
  3657. newRow[6] = totalCount6;
  3658. newRow[7] = totalCount7;
  3659. newRow[8] = totalCount8;
  3660. newRow[9] = totalCount9;
  3661. newRow[10] = totalCount10;
  3662. newTable.Rows.Add(newRow);
  3663. }
  3664. }
  3665. dataModel.code = 0;
  3666. dataModel.data = newTable;
  3667. return JsonConvert.SerializeObject(dataModel);
  3668. }
  3669. /// <summary>
  3670. /// 图标数据
  3671. /// </summary>
  3672. /// <param name="page">当前页码</param>
  3673. /// <param name="limit">每页数据量</param>
  3674. /// <param name="sqlWhere">查询条件</param>
  3675. /// <returns></returns>
  3676. public string WorkOrderTrainFunctionMathChartData(DateTime? NowDateTime, string dateParty)
  3677. {
  3678. WorkOrderTypeUserMathModel resultModel = new WorkOrderTypeUserMathModel();
  3679. //数据结果集
  3680. //数据结果集
  3681. ResponseData dataModel = new ResponseData();
  3682. string startDate = "";
  3683. string endDate = "";
  3684. if (!string.IsNullOrEmpty(dateParty))
  3685. {
  3686. startDate = dateParty.Substring(0, 10);
  3687. endDate = dateParty.Substring(12);
  3688. }
  3689. else
  3690. {
  3691. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3692. }
  3693. DataTable datas = recordBLL.GetWorkOrderTrainFunction(startDate, endDate);
  3694. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3695. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3696. {
  3697. foreach (DataRow row in userTable.Rows)
  3698. {
  3699. resultModel.bottom += ",'" + row["F_UserName"].ToString() + "'";
  3700. int totalCount2 = 0;
  3701. int totalCount3 = 0;
  3702. int totalCount4 = 0;
  3703. int totalCount5 = 0;
  3704. int totalCount6 = 0;
  3705. int totalCount7 = 0;
  3706. int totalCount8 = 0;
  3707. int totalCount9 = 0;
  3708. int totalCount10 = 0;
  3709. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3710. if (thisUserRows != null && thisUserRows.Length > 0)
  3711. {
  3712. foreach (DataRow collRow in thisUserRows)
  3713. {
  3714. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3715. {
  3716. int thisCount = int.Parse(collRow["业务量"].ToString());
  3717. totalCount2 += thisCount;
  3718. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3719. {
  3720. int qudaoID = int.Parse(collRow["业务类别"].ToString());
  3721. int blFunction = int.Parse(collRow["处理方式"].ToString());
  3722. if (qudaoID == 6)
  3723. {
  3724. totalCount3 += thisCount;
  3725. }
  3726. else if (qudaoID == 14)
  3727. {
  3728. totalCount4 += thisCount;
  3729. }
  3730. else if (qudaoID == 18)
  3731. {
  3732. totalCount5 += thisCount;
  3733. }
  3734. else if (qudaoID == 19)
  3735. {
  3736. totalCount6 += thisCount;
  3737. }
  3738. else if (qudaoID == 3)
  3739. {
  3740. totalCount7 += thisCount;
  3741. if (blFunction == 1)
  3742. {
  3743. totalCount8 += thisCount;
  3744. }
  3745. else if (blFunction == 2)
  3746. {
  3747. totalCount9 += thisCount;
  3748. }
  3749. else if (blFunction == 3)
  3750. {
  3751. totalCount10 += thisCount;
  3752. }
  3753. }
  3754. }
  3755. }
  3756. }
  3757. }
  3758. resultModel.d1 += "," + totalCount2;
  3759. resultModel.d2 += "," + totalCount3;
  3760. resultModel.d3 += "," + totalCount4;
  3761. resultModel.d4 += "," + totalCount5;
  3762. resultModel.d5 += "," + totalCount6;
  3763. resultModel.d6 += "," + totalCount7;
  3764. resultModel.d7 += "," + totalCount8;
  3765. resultModel.d8 += "," + totalCount9;
  3766. resultModel.d9 += "," + totalCount10;
  3767. }
  3768. resultModel.bottom = "[" + resultModel.bottom.Trim(',') + "]";
  3769. resultModel.d1 = "[" + resultModel.d1.Trim(',') + "]";
  3770. resultModel.d2 = "[" + resultModel.d2.Trim(',') + "]";
  3771. resultModel.d3 = "[" + resultModel.d3.Trim(',') + "]";
  3772. resultModel.d4 = "[" + resultModel.d4.Trim(',') + "]";
  3773. resultModel.d5 = "[" + resultModel.d5.Trim(',') + "]";
  3774. resultModel.d6 = "[" + resultModel.d6.Trim(',') + "]";
  3775. resultModel.d7 = "[" + resultModel.d7.Trim(',') + "]";
  3776. resultModel.d8 = "[" + resultModel.d8.Trim(',') + "]";
  3777. resultModel.d9 = "[" + resultModel.d9.Trim(',') + "]";
  3778. }
  3779. return JsonConvert.SerializeObject(resultModel);
  3780. }
  3781. #endregion
  3782. #region 坐席话务量统计
  3783. public ActionResult CallTimeMath()
  3784. {
  3785. WorkOrderMyModel model = new WorkOrderMyModel();
  3786. return View(model);
  3787. }
  3788. /// <summary>
  3789. /// 获取工单信息
  3790. /// </summary>
  3791. /// <param name="page">当前页码</param>
  3792. /// <param name="limit">每页数据量</param>
  3793. /// <param name="sqlWhere">查询条件</param>
  3794. /// <returns></returns>
  3795. [ActionName("CallTimeMathData")]
  3796. [HttpGet]
  3797. public string CallTimeMathData(DateTime? NowDateTime, string dateParty)
  3798. {
  3799. //数据结果集
  3800. ResponseData dataModel = new ResponseData();
  3801. string startDate = "";
  3802. string endDate = "";
  3803. if (!string.IsNullOrEmpty(dateParty))
  3804. {
  3805. startDate = dateParty.Substring(0, 10);
  3806. endDate = dateParty.Substring(12);
  3807. }
  3808. else
  3809. {
  3810. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3811. }
  3812. DataTable datas = recordBLL.CallTimeMath(startDate, endDate);
  3813. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3814. DataTable newTable = new DataTable();
  3815. newTable.Columns.Add("坐席工号");
  3816. newTable.Columns.Add("坐席姓名");
  3817. newTable.Columns.Add("总通话次数");
  3818. newTable.Columns.Add("接听电话次数");
  3819. newTable.Columns.Add("呼出电话次数");
  3820. newTable.Columns.Add("通话总时长");
  3821. newTable.Columns.Add("平均通话时长");
  3822. newTable.Columns.Add("流失率");
  3823. newTable.Columns.Add("接通率");
  3824. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3825. {
  3826. foreach (DataRow row in userTable.Rows)
  3827. {
  3828. DataRow newRow = newTable.NewRow();
  3829. newRow[0] = row["F_UserCode"];
  3830. newRow[1] = row["F_UserName"];
  3831. int totalCount2 = 0;
  3832. int totalCount3 = 0;
  3833. int totalCount4 = 0;
  3834. int totalCount5 = 0;
  3835. int totalCount6 = 0;
  3836. DataRow[] thisUserRows = datas.Select("userId=" + row["F_UserId"]);
  3837. if (thisUserRows != null && thisUserRows.Length > 0)
  3838. {
  3839. foreach (DataRow collRow in thisUserRows)
  3840. {
  3841. if (!string.IsNullOrEmpty(collRow["呼叫次数"].ToString()))
  3842. {
  3843. int thisCount = int.Parse(collRow["呼叫次数"].ToString());
  3844. totalCount2 += thisCount;
  3845. if (!string.IsNullOrEmpty(collRow["呼叫类型"].ToString()))
  3846. {
  3847. int qudaoID = int.Parse(collRow["呼叫类型"].ToString());
  3848. if (qudaoID == 0)
  3849. {
  3850. totalCount3 += thisCount;
  3851. }
  3852. else if (qudaoID == 1)
  3853. {
  3854. totalCount4 += thisCount;
  3855. }
  3856. }
  3857. }
  3858. if (!string.IsNullOrEmpty(collRow["通话时长"].ToString()))
  3859. {
  3860. int thisCount = int.Parse(collRow["通话时长"].ToString());
  3861. totalCount5 += thisCount;
  3862. }
  3863. }
  3864. }
  3865. if (totalCount2 > 0)
  3866. {
  3867. totalCount6 = (int)totalCount5 / totalCount2;
  3868. }
  3869. #region 计算流失率 通过率
  3870. //string startDatestr = "";
  3871. //string endDatestr = "";
  3872. //if (!string.IsNullOrEmpty(startDate))
  3873. //{
  3874. // startDatestr=" and BeginTime>='" + startDate + " 00:00:00' ";
  3875. //}
  3876. //if (!string.IsNullOrEmpty(endDate))
  3877. //{
  3878. // endDatestr=" and BeginTime<='" + endDate + " 23:59:59' ";
  3879. //}
  3880. //decimal ls= recordBLL.GetRecordCount(string.Format("Userid={0} and RingLongTime>3 and CallState=0 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3881. //decimal tg =recordBLL.GetRecordCount(string.Format("Userid={0} and CallState=1 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3882. //decimal zs = 1.00M*recordBLL.GetRecordCount(string.Format("Userid={0} {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3883. string lsl = "0%";//流失率
  3884. string jtl = "0%";//通过率
  3885. //if (zs!=0)
  3886. //{
  3887. // lsl = (ls / zs).ToString("P");
  3888. // jtl = (tg / zs).ToString("P");
  3889. //}
  3890. #endregion
  3891. newRow[2] = totalCount2;
  3892. newRow[3] = totalCount3;
  3893. newRow[4] = totalCount4;
  3894. newRow[5] = totalCount5;
  3895. newRow[6] = totalCount6;
  3896. newRow[7] = lsl;
  3897. newRow[8] = jtl;
  3898. newTable.Rows.Add(newRow);
  3899. }
  3900. }
  3901. dataModel.code = 0;
  3902. dataModel.data = newTable;
  3903. return JsonConvert.SerializeObject(dataModel);
  3904. }
  3905. /// <summary>
  3906. /// 图标数据
  3907. /// </summary>
  3908. /// <param name="page">当前页码</param>
  3909. /// <param name="limit">每页数据量</param>
  3910. /// <param name="sqlWhere">查询条件</param>
  3911. /// <returns></returns>
  3912. public string CallTimeMathChartData(DateTime? NowDateTime, string dateParty)
  3913. {
  3914. WorkOrderTypeUserMathModel resultModel = new WorkOrderTypeUserMathModel();
  3915. //数据结果集
  3916. //数据结果集
  3917. ResponseData dataModel = new ResponseData();
  3918. string startDate = "";
  3919. string endDate = "";
  3920. if (!string.IsNullOrEmpty(dateParty))
  3921. {
  3922. startDate = dateParty.Substring(0, 10);
  3923. endDate = dateParty.Substring(12);
  3924. }
  3925. else
  3926. {
  3927. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3928. }
  3929. DataTable datas = recordBLL.CallTimeMath(startDate, endDate);
  3930. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3931. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3932. {
  3933. foreach (DataRow row in userTable.Rows)
  3934. {
  3935. resultModel.bottom += ",'" + row["F_UserName"].ToString() + "'";
  3936. int totalCount2 = 0;
  3937. int totalCount3 = 0;
  3938. int totalCount4 = 0;
  3939. int totalCount5 = 0;
  3940. int totalCount6 = 0;
  3941. DataRow[] thisUserRows = datas.Select("userId=" + row["F_UserId"]);
  3942. if (thisUserRows != null && thisUserRows.Length > 0)
  3943. {
  3944. foreach (DataRow collRow in thisUserRows)
  3945. {
  3946. if (!string.IsNullOrEmpty(collRow["呼叫次数"].ToString()))
  3947. {
  3948. int thisCount = int.Parse(collRow["呼叫次数"].ToString());
  3949. totalCount2 += thisCount;
  3950. if (!string.IsNullOrEmpty(collRow["呼叫类型"].ToString()))
  3951. {
  3952. int qudaoID = int.Parse(collRow["呼叫类型"].ToString());
  3953. if (qudaoID == 0)
  3954. {
  3955. totalCount3 += thisCount;
  3956. }
  3957. else if (qudaoID == 1)
  3958. {
  3959. totalCount4 += thisCount;
  3960. }
  3961. }
  3962. }
  3963. if (!string.IsNullOrEmpty(collRow["通话时长"].ToString()))
  3964. {
  3965. int thisCount = int.Parse(collRow["通话时长"].ToString());
  3966. totalCount5 += thisCount;
  3967. }
  3968. }
  3969. }
  3970. if (totalCount2 > 0)
  3971. {
  3972. totalCount6 = (int)totalCount5 / totalCount2;
  3973. }
  3974. #region 计算流失率 通过率
  3975. string startDatestr = "";
  3976. string endDatestr = "";
  3977. if (!string.IsNullOrEmpty(startDate))
  3978. {
  3979. startDatestr = " and BeginTime>='" + startDate + " 00:00:00' ";
  3980. }
  3981. if (!string.IsNullOrEmpty(endDate))
  3982. {
  3983. endDatestr = " and BeginTime<='" + endDate + " 23:59:59' ";
  3984. }
  3985. decimal ls = recordBLL.GetRecordCount(string.Format("Userid={0} and RingLongTime>3 and CallState=0 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3986. decimal tg = recordBLL.GetRecordCount(string.Format("Userid={0} and CallState=1 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3987. decimal zs = 1.00M * recordBLL.GetRecordCount(string.Format("Userid={0} {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3988. string lsl = "0%";//流失率
  3989. string jtl = "0%";//通过率
  3990. if (zs != 0)
  3991. {
  3992. lsl = (ls / zs).ToString("P");
  3993. jtl = (tg / zs).ToString("P");
  3994. }
  3995. #endregion
  3996. resultModel.d1 += "," + totalCount2;
  3997. resultModel.d2 += "," + totalCount3;
  3998. resultModel.d3 += "," + totalCount4;
  3999. resultModel.d4 += "," + totalCount5;
  4000. resultModel.d5 += "," + totalCount6;
  4001. resultModel.d6 += "," + lsl;
  4002. resultModel.d7 += "," + jtl;
  4003. }
  4004. resultModel.bottom = "[" + resultModel.bottom.Trim(',') + "]";
  4005. resultModel.d1 = "[" + resultModel.d1.Trim(',') + "]";
  4006. resultModel.d2 = "[" + resultModel.d2.Trim(',') + "]";
  4007. resultModel.d3 = "[" + resultModel.d3.Trim(',') + "]";
  4008. resultModel.d4 = "[" + resultModel.d4.Trim(',') + "]";
  4009. resultModel.d5 = "[" + resultModel.d5.Trim(',') + "]";
  4010. resultModel.d6 = "[" + resultModel.d6.Trim(',') + "]";
  4011. resultModel.d7 = "[" + resultModel.d7.Trim(',') + "]";
  4012. }
  4013. return JsonConvert.SerializeObject(resultModel);
  4014. }
  4015. #endregion
  4016. #region 热线工作分析报告
  4017. public ActionResult ReportWorkOrderInfo()
  4018. {
  4019. WorkOrderMyModel model = new WorkOrderMyModel();
  4020. return View(model);
  4021. }
  4022. public ActionResult ReportWorkOrderInfoWord(string dateParty,string type)
  4023. {
  4024. string res = "";
  4025. string name = "周";
  4026. string startDate = "";
  4027. string endDate = "";
  4028. if (!string.IsNullOrEmpty(dateParty))
  4029. {
  4030. startDate = dateParty.Substring(0, 10);
  4031. endDate = dateParty.Substring(12);
  4032. }
  4033. else
  4034. {
  4035. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  4036. startDate = DateTime.Now.AddDays(-7).ToString("yyyy-MM-dd");
  4037. }
  4038. try
  4039. {
  4040. switch (type)
  4041. {
  4042. case "0":
  4043. name = "周";
  4044. res = ReportWorkOrderInfoOneWeek(dateParty);
  4045. res = res.Split('^')[0];
  4046. break;
  4047. case "1":
  4048. name = "两周";
  4049. res = ReportWorkOrderInfoTwoWeek(dateParty);
  4050. res = res.Split('^')[0];
  4051. break;
  4052. case "2":
  4053. name = "季度";
  4054. string data1 = ReportWorkOrderInfoQuarterNew(dateParty);
  4055. string[] arr = data1.Split('^');
  4056. string[] strcount = arr[0].Split(',');
  4057. #region 参数
  4058. DateTime now = Convert.ToDateTime(startDate);
  4059. int nowMonth = now.Month; //当前月
  4060. int nowYear = now.Year; //当前年
  4061. int preYear = now.Year - 1;//前一年
  4062. int preMonth = now.Month-1; //上月
  4063. string nowQuarter = "";
  4064. if (nowMonth >= 1 && nowMonth <= 3)
  4065. {
  4066. nowQuarter = "一";
  4067. }
  4068. else if (nowMonth >= 4 && nowMonth <= 6)
  4069. {
  4070. nowQuarter = "二";
  4071. }
  4072. else if (nowMonth >= 7 && nowMonth <= 9)
  4073. {
  4074. nowQuarter = "三";
  4075. }
  4076. else { nowQuarter = "四"; }
  4077. string preQuarter = "";
  4078. if (preMonth >= 1 && preMonth <= 3)
  4079. {
  4080. preQuarter = "一";
  4081. }
  4082. else if (preMonth >= 4 && preMonth <= 6)
  4083. {
  4084. preQuarter = "二";
  4085. }
  4086. else if (preMonth >= 7 && preMonth <= 9)
  4087. {
  4088. preQuarter = "三";
  4089. }
  4090. else { preQuarter = "四"; }
  4091. string bgyear = nowYear + "年";
  4092. string preyear = preYear + "年";
  4093. string bgQuarter = "第" + nowQuarter + "季度";
  4094. string prebgQuarter = "第" + preQuarter + "季度";
  4095. string bgname = bgyear + bgQuarter;
  4096. string prename = "";
  4097. if (nowMonth <= 3)
  4098. {
  4099. prename = preyear + "第四季度";
  4100. }
  4101. else
  4102. {
  4103. prename = bgyear + prebgQuarter;
  4104. }
  4105. #endregion
  4106. #region 报告
  4107. string bgmc = bgname + "服务热线工作分析报告";
  4108. string bgmc1 = "一、" + bgname + "全媒体客服平台受理量统计及分析";
  4109. string bgmc1_nr1 = " 郑州地铁服务热线" + bgname + "全媒体客服平台共受理乘客事务" + strcount[0] + "件,其中热线电话" + strcount[1] + "通、微博互动 " + strcount[2] + "人次、微信互动" + strcount[3] + "人次。";
  4110. string bgmc1_nr2 = " 由上图所示," + bgQuarter + "主要受理量比较平均。同比" + prename + "全媒体客服平台总受理量" + strcount[4] + ",其中热线电话受理量" + strcount[5] + ",微博互动量" + strcount[6] + ",微信互动量" + strcount[7] + "。(" + prebgQuarter + "全媒体客服平台共受理乘客事务" + strcount[8] + "件,其中热线电话" + strcount[9] + "通、微博互动" + strcount[10] + "人次、微信互动" + strcount[11] + "人次)。";
  4111. string bgmc1_tb1 = arr[1];
  4112. string bgmc2 = "二、" + bgname + "服务热线电话受理量统计及分析";
  4113. string bgmc2_nr1 = bgname + "热线电话共受理乘客事务" + strcount[1] + "通,占全媒体客服平台总受理量的" + strcount[12] + ",";
  4114. string data2 = ReportWorkOrderInfoQuarterNewTwo(dateParty);
  4115. arr = data2.Split('^');
  4116. strcount = arr[0].Split(',');
  4117. string bgmc2_nr2 = "日均受理乘客事务约" + strcount[1] + "通/天,人工接听" + strcount[2] + "通,接通率为" + strcount[3] + "。直接答复" + strcount[4] + "通,直接答复率" + strcount[5] + "。转办办理" + strcount[6] + "件,按期回复率" + strcount[7] + "。办理结果回访满意率___%。热线服务满意率___%,平均通话时长___分,来电高峰主要集中在___点至___点,热线客户评价总体满意率___%,乘客满意度较好。";
  4118. string bgmc2_tb1 = arr[1];
  4119. string bgmc2_part1 = "(一)乘客咨询部分";
  4120. string bgmc2_part1_nr1 = "共接听咨询来电" + arr[4] + "通,其中" + arr[5] + "(其他类咨询主要包含咨询地铁计次票售卖相关事宜及郑州地铁·商易行APP相关事宜等。)";
  4121. string bgmc2_part1_nr2 = "其中列车时刻类信息占比最高,占咨询总量的" + arr[6] + ",其次是在线购票类信息占咨询总量的" + arr[7] + "。除常规咨询类问题外,本季度较为突出的咨询问题集中在郑州地铁·商易行APP相关购票业务咨询及违禁品相关规定咨询内容。";
  4122. string data3 = ReportWorkOrderInfoQuarterNewTwoZXMX(dateParty);
  4123. arr = data3.Split('^');
  4124. strcount = arr[0].Split(',');
  4125. string bgmc2_tb2 = arr[1];
  4126. string bgmc2_part2 = "(二)乘客投诉部分";
  4127. string bgmc2_part2_nr1 = bgname + "热线电话共受理乘客来电投诉" + arr[4] + "件,其中转办相关责任部门" + arr[5] + "件,由服务热线化解的投诉" + arr[6] + "件,化解率达高达" + arr[7] + "。";
  4128. string bgmc2_part2_1 = "1、以受理方式为标准的分析情况";
  4129. string bgmc2_tb4= arr[8];
  4130. string bgmc2_part2_1_nr1 = "根据上表数据显示,热线电话受理的投诉量占总投诉量的" + arr[10] + "。";
  4131. string bgmc2_part2_2 = "2、以责任部门为标准的分析情况(转办)";
  4132. string bgmc2_tb5 = arr[9];
  4133. string bgmc2_part2_2_nr1 = "根据上表数据显示,客运服务类投诉占总投诉量的___%,安保类投诉占总投诉量___%。员工服务类投诉___件。客运类主要是员工服务态度不好造成的投诉居多,安保类投诉主要是安检处对喷雾、刀具等物品的检查标准不一致及员工服务态度欠佳等方面。";
  4134. string data4 = ReportWorkOrderInfoQuarterNewTwoQTMX(dateParty);
  4135. arr = data4.Split('^');
  4136. strcount = arr[0].Split(',');
  4137. string bgmc2_part3 = "(三)乘客建议部分";
  4138. string bgmc2_part3_nr1 = "确保地铁安全运营和倡导市民文明低碳出行服务热线也在第一时间将广大乘客反馈的合理化建议及意见反馈给公司。第一季度热线电话受理有效建议" + arr[4] + "件。";
  4139. string bgmc2_part4 = "(四)乘客表扬、挂失部分";
  4140. string bgmc2_part4_nr1 = bgname + "服务热线共帮助乘客找寻失物" + arr[5] + "件,受到乘客来电表扬" + arr[6] + "件。";
  4141. string data5 = ReportWorkOrderInfoQuarterNewTwoWBMX(dateParty);
  4142. arr = data5.Split('^');
  4143. strcount = arr[0].Split(',');
  4144. string bgmc3 = "三、" + bgname + "微博互动受理量统计及分析";
  4145. string bgmc3_nr1 = bgname + "微博互动受理乘客事务" + arr[4] + "件,其中私信___人次、评论___人次、 ___人次。";
  4146. string bgmc3_nr2 = "由上图所示," + bgQuarter + "主要受理量在___月份,___月份受理量突增的原因是受12月20日列车信号故障及春运期间客流急剧增加的影响所致。其中所反映的问题较突出的有:延误证明开具时间及要求;咨询列车时刻信息;咨询列车时刻信息。";
  4147. string data6 = ReportWorkOrderInfoQuarterNewTwoWXMX(dateParty);
  4148. arr = data6.Split('^');
  4149. strcount = arr[0].Split(',');
  4150. string bgmc4 = "四、" + bgname + "微信互动受理量统计及分析";
  4151. string bgmc4_nr1 = bgname + "微信互动受理乘客事务" + arr[4] + "人次。";
  4152. string bgmc4_nr2 = "由上图所示," + bgname + "微信主要受理量在___月份。其中___月份受理量突增的原因与微博突增的原因一致。其中所反映的问题较突出的有:列车时刻信息咨询。";
  4153. res += "<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">";
  4154. res += "<tr><td><h1 style=\"text-align:center;font-family:方正小标宋简体;\">";
  4155. res += "<label id=\"bgmc\">" + bgmc + "</label></h1></td></tr>";
  4156. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4157. res += "<label id=\"bgmc1\">" + bgmc1 + "</label></h2></td></tr>";
  4158. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4159. res += "<label id=\"bgmc1_nr1\">" + bgmc1_nr1 + "</label></h3></td></tr>";
  4160. res += "<tr><td>" + bgmc1_tb1 + "</td></tr>";
  4161. res += "<tr><td>" + "" + "</td></tr>";
  4162. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4163. res += "<label id=\"bgmc1_nr2\">" + bgmc1_nr2 + "</label></h3></td></tr>";
  4164. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4165. res += "<label id=\"bgmc2\">" + bgmc2 + "</label></h2></td></tr>";
  4166. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4167. res += "<label id=\"bgmc2_nr1\">" + bgmc2_nr1 + "</label>";
  4168. res += "<label id=\"bgmc2_nr2\">" + bgmc2_nr2 + "</label></h3></td></tr>";
  4169. res += "<tr><td>" + bgmc2_tb1 + "</td></tr>";
  4170. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4171. res += "<label id=\"bgmc2_part1\">" + bgmc2_part1 + "</label></b></h2></td></tr>";
  4172. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4173. res += "<label id=\"bgmc2_part1_nr1\">" + bgmc2_part1_nr1 + "</label></h3></td></tr>";
  4174. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4175. res += "<label id=\"bgmc2_part1_nr2\">" + bgmc2_part1_nr2 + "</label></h3></td></tr>";
  4176. res += "<tr><td>" + bgmc2_tb2 + "</td></tr>";
  4177. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4178. res += "<label id=\"bgmc2_part2\">" + bgmc2_part2 + "</label></b></h2></td></tr>";
  4179. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4180. res += "<label id=\"bgmc2_part2_nr1\">" + bgmc2_part2_nr1 + "</label></h3></td></tr>";
  4181. res += "<tr><td>" + "" + "</td></tr>";
  4182. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4183. res += "<label id=\"bgmc2_part2_1\">" + bgmc2_part2_1 + "</label></b></h2></td></tr>";
  4184. res += "<tr><td>" + bgmc2_tb4 + "</td></tr>";
  4185. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4186. res += "<label id=\"bgmc2_part2_1_nr1\">" + bgmc2_part2_1_nr1 + "</label></h3></td></tr>";
  4187. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4188. res += "<label id=\"bgmc2_part2_2\">" + bgmc2_part2_2 + "</label></b></h2></td></tr>";
  4189. res += "<tr><td>" + bgmc2_tb5+ "</td></tr>";
  4190. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4191. res += "<label id=\"bgmc2_part2_2_nr1\">" + bgmc2_part2_2_nr1 + "</label></h3></td></tr>";
  4192. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4193. res += "<label id=\"bgmc2_part2_2_nr2\">" + "" + "</label></h3></td></tr>";
  4194. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4195. res += "<label id=\"bgmc2_part3\">" + bgmc2_part3 + "</label></b></h2></td></tr>";
  4196. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4197. res += "<label id=\"bgmc2_part3_nr1\">" + bgmc2_part3_nr1 + "</label></h3></td></tr>";
  4198. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4199. res += "<label id=\"bgmc2_part4\">" + bgmc2_part4 + "</label></b></h2></td></tr>";
  4200. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4201. res += "<label id=\"bgmc2_part4_nr1\">" + bgmc2_part4_nr1 + "</label></h3></td></tr>";
  4202. res += "<tr><td>" + "" + "</td></tr>";
  4203. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4204. res += "<label id=\"bgmc3\">" + bgmc3 + "</label></h2></td></tr>";
  4205. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4206. res += "<label id=\"bgmc3_nr1\">" + bgmc3_nr1 + "</label></h3></td></tr>";
  4207. res += "<tr><td>" + "" + "</td></tr>";
  4208. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4209. res += "<label id=\"bgmc3_nr2\">" + bgmc3_nr2 + "</label></h3></td></tr>";
  4210. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4211. res += "<label id=\"bgmc4\">" + bgmc4 + "</label></h2></td></tr>";
  4212. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4213. res += "<label id=\"bgmc4_nr1\">" + bgmc4_nr1 + "</label></h3></td></tr>";
  4214. res += "<tr><td>" + "" + "</td></tr>";
  4215. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4216. res += "<label id=\"bgmc4_nr2\">" + bgmc4_nr2 + "</label></h3></td></tr></table>";
  4217. #endregion
  4218. break;
  4219. case "3":
  4220. name = "年度";
  4221. string ydata1 = ReportWorkOrderInfoQuarterNew(dateParty);
  4222. string[] yarr = ydata1.Split('^');
  4223. string[] ystrcount = yarr[0].Split(',');
  4224. #region 参数
  4225. DateTime ynow = Convert.ToDateTime(startDate);
  4226. int ynowMonth = ynow.Month; //当前月
  4227. int ynowYear = ynow.Year; //当前年
  4228. int ypreYear = ynow.Year - 1;//前一年
  4229. int ypreMonth = ynow.Month-1; //上月
  4230. string ynowQuarter = "";
  4231. if (ynowMonth >= 1 && ynowMonth <= 3)
  4232. {
  4233. ynowQuarter = "一";
  4234. }
  4235. else if (ynowMonth >= 4 && ynowMonth <= 6)
  4236. {
  4237. ynowQuarter = "二";
  4238. }
  4239. else if (ynowMonth >= 7 && ynowMonth <= 9)
  4240. {
  4241. ynowQuarter = "三";
  4242. }
  4243. else { ynowQuarter = "四"; }
  4244. string ypreQuarter = "";
  4245. if (ypreMonth >= 1 && ypreMonth <= 3)
  4246. {
  4247. ypreQuarter = "一";
  4248. }
  4249. else if (ypreMonth >= 4 && ypreMonth <= 6)
  4250. {
  4251. ypreQuarter = "二";
  4252. }
  4253. else if (ypreMonth >= 7 && ypreMonth <= 9)
  4254. {
  4255. ypreQuarter = "三";
  4256. }
  4257. else { ypreQuarter = "四"; }
  4258. string ybgyear = ynowYear + "年";
  4259. string ypreyear = ypreYear + "年";
  4260. #endregion
  4261. #region 报告
  4262. string ybgmc = ybgyear + "服务热线工作分析报告";
  4263. string ybgmc1 = "一、" + ybgyear + "全媒体客服平台受理量统计及分析";
  4264. string ybgmc1_nr1 = " 郑州地铁服务热线" + ybgyear + "全媒体客服平台共受理乘客事务" + ystrcount[0] + "件,其中热线电话" + ystrcount[1] + "通、微博互动 " + ystrcount[2] + "人次、微信互动" + ystrcount[3] + "人次。";
  4265. string ybgmc1_nr2 = "同比" + ypreyear + "全媒体客服平台总受理量" + ystrcount[4] + ",其中热线电话受理量" + ystrcount[5] + ",微博互动量" + ystrcount[6] + ",微信互动量" + ystrcount[7] + "。(" + ypreyear + "全媒体客服平台共受理乘客事务" + ystrcount[8] + "件,其中热线电话" + ystrcount[9] + "通、微博互动" + ystrcount[10] + "人次、微信互动" + ystrcount[11] + "人次)。由上图所示,全年主要受理量在_________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致______月份业务量增加。";
  4266. string ybgmc1_tb1 = yarr[1];
  4267. string ybgmc2 = "二、" + ybgyear + "服务热线电话受理量统计及分析";
  4268. string ybgmc2_nr1 = ybgyear + "热线电话共受理乘客事务" + ystrcount[1] + "通,占全媒体客服平台总受理量的" + ystrcount[12] + ",";
  4269. string ydata2 = ReportWorkOrderInfoQuarterNewTwo(dateParty);
  4270. yarr = ydata2.Split('^');
  4271. ystrcount = yarr[0].Split(',');
  4272. string ybgmc2_nr2 = "日均受理乘客事务约" + ystrcount[1] + "通/天,共接通" + ystrcount[2] + "通,接通率为" + ystrcount[3] + "。直接答复" + ystrcount[4] + "通,直接答复率" + ystrcount[5] + "。转办办理" + ystrcount[6] + "件,按期回复率" + ystrcount[7] + "。办理结果回访满意率___%。热线满意率___%,平均通话时长___分,来电高峰主要集中在___点至___点,热线客户评价总体满意率___%,乘客满意度较好。与" + ypreyear + "年相比,受理乘客事务总量____倍。";
  4273. string ybgmc2_tb1 = yarr[1];
  4274. string ybgmc2_part1 = "(一)乘客咨询部分";
  4275. string ybgmc2_part1_nr1 = "共接听咨询来电" + yarr[4] + "通,其中" + yarr[5] + "(其他类咨询主要包含咨询地铁计次票售卖相关事宜及列车车厢内广播相关事宜等。)";
  4276. string ybgmc2_part1_nr2 = "其中互联网购票类咨询占总咨询量的____。从互联网购票上线以来,多集中在以下几个问题:1、互联网支付成功,未出票;2、互联网购票多张,少出票;3、互联网购票订单显示已完成,未出票;4、目前1号线二期不支持互联网购票等相关问题。建议:1、在互联网购票机上提示乘客可使用扫码或者商户单号后八位取票;2、在1号线二期开展互联网购票相关事宜。";
  4277. string ydata3 = ReportWorkOrderInfoQuarterNewTwoZXMX(dateParty);
  4278. yarr = ydata3.Split('^');
  4279. ystrcount = yarr[0].Split(',');
  4280. string ybgmc2_tb2 = yarr[1];
  4281. string ybgmc2_part2 = "(二)乘客投诉部分";
  4282. string ybgmc2_part2_nr1 = ybgyear + "热线电话共受理乘客来电投诉" + yarr[4] + "件,其中转办相关责任部门" + yarr[5] + "件,由服务热线化解的投诉" + yarr[6] + "件,化解率达高达" + yarr[7] + "。同时,十九大期间全媒体客服平台共受理投诉____件,投诉化解率达___%,共计_____件,期间未产生不良报道。(附件一《安检等级升级期间全媒体客服平台信息统计报告》)";
  4283. string ybgmc2_part2_1 = "1、以受理方式为标准的分析情况";
  4284. string ybgmc2_tb4 = yarr[8];
  4285. string ybgmc2_part2_1_nr1 = "根据上表数据显示,热线电话受理的投诉量占总投诉量的"+ yarr[10] + "。";
  4286. string ybgmc2_part2_2 = "2、以责任部门为标准的分析情况(转办)";
  4287. string ybgmc2_tb5 = yarr[9];
  4288. string ybgmc2_part2_2_nr1 = "根据上表数据显示,客运服务类投诉占总投诉量的____%,安保类投诉占总投诉量____%。员工服务类投诉____件。客运类主要是员工服务态度不好造成的投诉居多,安保类投诉主要是安检处对喷雾等物品的检查标准不一致及员工服务态度欠佳等方面。下图所示,由于十九大会议期间安检升级导致投诉量直线暴增,并于____月逐步下降。其中,员工服务类投诉较多,占安检总投诉量的____ %。";
  4289. string ybgmc2_part2_2_nr2 = "由上图所示,员工服务类投诉占客运服务类总投诉量的____%。";
  4290. string ydata4 = ReportWorkOrderInfoQuarterNewTwoQTMX(dateParty);
  4291. yarr = ydata4.Split('^');
  4292. ystrcount = yarr[0].Split(',');
  4293. string ybgmc2_part3 = "(三)乘客建议部分";
  4294. string ybgmc2_part3_nr1 = "为确保地铁安全运营和倡导市民文明低碳出行服务热线也在第一时间将广大乘客反馈的合理化建议及意见反馈给公司。全年热线电话受理有效建议" + yarr[4] + "件,已反馈给相关责任部门并跟进处理完毕。";
  4295. string ybgmc2_part4 = "(四)乘客表扬、挂失部分";
  4296. string ybgmc2_part4_nr1 = ybgyear + "服务热线共帮助乘客找寻失物" + yarr[5] + "件,受到乘客来电表扬" + yarr[6] + "件。";
  4297. string ydata5 = ReportWorkOrderInfoQuarterNewTwoWBMX(dateParty);
  4298. yarr = ydata5.Split('^');
  4299. ystrcount = yarr[0].Split(',');
  4300. string ybgmc3 = "三、" + ybgyear + "微博互动受理量统计及分析";
  4301. string ybgmc3_nr1 = ybgyear + "微博互动受理乘客事务" + yarr[4] + "件,其中私信___人次、评论___人次、 ___人次。";
  4302. string ybgmc3_nr2 = "由上图所示,全年主要受理量在__________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致_______月份业务量增加。";
  4303. string ydata6 = ReportWorkOrderInfoQuarterNewTwoWXMX(dateParty);
  4304. yarr = ydata6.Split('^');
  4305. ystrcount = yarr[0].Split(',');
  4306. string ybgmc4 = "四、" + ybgyear + "微信互动受理量统计及分析";
  4307. string ybgmc4_nr1 = ybgyear + "微信互动受理乘客事务" + yarr[4] + "人次。";
  4308. string ybgmc4_nr2 = "由上图所示,全年主要受理量在______________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致______月份业务量增加,恶略天气及节前延迟运营时间等问题导致_____月份互动咨询量增加。";
  4309. res += "<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">";
  4310. res += "<tr><td><h1 style=\"text-align:center;font-family:方正小标宋简体;\">";
  4311. res += "<label id=\"bgmc\">" + ybgmc + "</label></h1></td></tr>";
  4312. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4313. res += "<label id=\"bgmc1\">" + ybgmc1 + "</label></h2></td></tr>";
  4314. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4315. res += "<label id=\"bgmc1_nr1\">" + ybgmc1_nr1 + "</label></h3></td></tr>";
  4316. res += "<tr><td>" + ybgmc1_tb1 + "</td></tr>";
  4317. res += "<tr><td>" + "" + "</td></tr>";
  4318. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4319. res += "<label id=\"bgmc1_nr2\">" + ybgmc1_nr2 + "</label></h3></td></tr>";
  4320. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4321. res += "<label id=\"bgmc2\">" + ybgmc2 + "</label></h2></td></tr>";
  4322. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4323. res += "<label id=\"bgmc2_nr1\">" + ybgmc2_nr1 + "</label>";
  4324. res += "<label id=\"bgmc2_nr2\">" + ybgmc2_nr2 + "</label></h3></td></tr>";
  4325. res += "<tr><td>" + ybgmc2_tb1 + "</td></tr>";
  4326. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4327. res += "<label id=\"bgmc2_part1\">" + ybgmc2_part1 + "</label></b></h2></td></tr>";
  4328. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4329. res += "<label id=\"bgmc2_part1_nr1\">" + ybgmc2_part1_nr1 + "</label></h3></td></tr>";
  4330. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4331. res += "<label id=\"bgmc2_part1_nr2\">" + ybgmc2_part1_nr2 + "</label></h3></td></tr>";
  4332. res += "<tr><td>" + ybgmc2_tb2 + "</td></tr>";
  4333. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4334. res += "<label id=\"bgmc2_part2\">" + ybgmc2_part2 + "</label></b></h2></td></tr>";
  4335. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4336. res += "<label id=\"bgmc2_part2_nr1\">" + ybgmc2_part2_nr1 + "</label></h3></td></tr>";
  4337. res += "<tr><td>" + "" + "</td></tr>";
  4338. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4339. res += "<label id=\"bgmc2_part2_1\">" + ybgmc2_part2_1 + "</label></b></h2></td></tr>";
  4340. res += "<tr><td>" + ybgmc2_tb4 + "</td></tr>";
  4341. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4342. res += "<label id=\"bgmc2_part2_1_nr1\">" + ybgmc2_part2_1_nr1 + "</label></h3></td></tr>";
  4343. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4344. res += "<label id=\"bgmc2_part2_2\">" + ybgmc2_part2_2 + "</label></b></h2></td></tr>";
  4345. res += "<tr><td>" + ybgmc2_tb5 + "</td></tr>";
  4346. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4347. res += "<label id=\"bgmc2_part2_2_nr1\">" + ybgmc2_part2_2_nr1 + "</label></h3></td></tr>";
  4348. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4349. res += "<label id=\"bgmc2_part2_2_nr2\">" + ybgmc2_part2_2_nr2 + "</label></h3></td></tr>";
  4350. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4351. res += "<label id=\"bgmc2_part3\">" + ybgmc2_part3 + "</label></b></h2></td></tr>";
  4352. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4353. res += "<label id=\"bgmc2_part3_nr1\">" + ybgmc2_part3_nr1 + "</label></h3></td></tr>";
  4354. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4355. res += "<label id=\"bgmc2_part4\">" + ybgmc2_part4 + "</label></b></h2></td></tr>";
  4356. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4357. res += "<label id=\"bgmc2_part4_nr1\">" + ybgmc2_part4_nr1 + "</label></h3></td></tr>";
  4358. res += "<tr><td>" + "" + "</td></tr>";
  4359. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4360. res += "<label id=\"bgmc3\">" + ybgmc3 + "</label></h2></td></tr>";
  4361. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4362. res += "<label id=\"bgmc3_nr1\">" + ybgmc3_nr1 + "</label></h3></td></tr>";
  4363. res += "<tr><td>" + "" + "</td></tr>";
  4364. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4365. res += "<label id=\"bgmc3_nr2\">" + ybgmc3_nr2 + "</label></h3></td></tr>";
  4366. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4367. res += "<label id=\"bgmc4\">" + ybgmc4 + "</label></h2></td></tr>";
  4368. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4369. res += "<label id=\"bgmc4_nr1\">" + ybgmc4_nr1 + "</label></h3></td></tr>";
  4370. res += "<tr><td>" + "" + "</td></tr>";
  4371. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4372. res += "<label id=\"bgmc4_nr2\">" + ybgmc4_nr2 + "</label></h3></td></tr></table>";
  4373. #endregion
  4374. break;
  4375. case "4":
  4376. name = "舆情周";
  4377. res = ReportWorkOrderInfoProduct(dateParty);
  4378. res = res.Split('^')[0];
  4379. break;
  4380. }
  4381. }
  4382. catch
  4383. { }
  4384. string fileName = name+"报表" + DateTime.Now.ToString("yyyyMMddHHmmss") + ".doc";
  4385. Response.Clear();
  4386. Response.Charset = "GB2312";
  4387. Response.ContentEncoding = System.Text.Encoding.GetEncoding("GB2312");
  4388. Response.AddHeader("Content-Disposition", "attachment;filename=" + HttpUtility.UrlEncode(fileName));
  4389. Response.ContentType = "application/msword";
  4390. Response.Write("<meta http-equiv=\"content-type\" content=\"application/msword; charset=gb2312\"/>" + res.ToString());
  4391. Response.End();
  4392. return null;
  4393. }
  4394. public DataTable WorkOrderTypeData(DateTime? NowDateTime, string dateParty)
  4395. {
  4396. string startDate = "";
  4397. string endDate = "";
  4398. if (!string.IsNullOrEmpty(dateParty))
  4399. {
  4400. startDate = dateParty.Substring(0, 10);
  4401. endDate = dateParty.Substring(12);
  4402. }
  4403. else
  4404. {
  4405. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  4406. }
  4407. DataTable datas = recordBLL.GetWorkOrderBussTypeData(startDate, endDate);
  4408. DataTable newTable = new DataTable();
  4409. newTable.Columns.Add("业务类型");
  4410. newTable.Columns.Add("工单数量");
  4411. if (datas != null && datas.Rows.Count > 0)
  4412. {
  4413. DataRow dataRow;
  4414. foreach (DataRow thisRow in datas.Rows)
  4415. {
  4416. if (thisRow["BusinessType"].ToString() == "6")
  4417. {
  4418. dataRow = newTable.NewRow();
  4419. dataRow["业务类型"] = "咨询";
  4420. int totalCount = 0;
  4421. string getCount = thisRow["callInCount"].ToString();
  4422. if (!string.IsNullOrEmpty(getCount))
  4423. {
  4424. totalCount = int.Parse(getCount);
  4425. }
  4426. dataRow["工单数量"] = totalCount;
  4427. newTable.Rows.Add(dataRow);
  4428. }
  4429. else if ((thisRow["BusinessType"].ToString() == "14"))
  4430. {
  4431. dataRow = newTable.NewRow();
  4432. dataRow["业务类型"] = "建议";
  4433. dataRow["工单数量"] = thisRow["callInCount"];
  4434. newTable.Rows.Add(dataRow);
  4435. }
  4436. else if ((thisRow["BusinessType"].ToString() == "18"))
  4437. {
  4438. dataRow = newTable.NewRow();
  4439. dataRow["业务类型"] = "表扬";
  4440. dataRow["工单数量"] = thisRow["callInCount"];
  4441. newTable.Rows.Add(dataRow);
  4442. }
  4443. else if ((thisRow["BusinessType"].ToString() == "19"))
  4444. {
  4445. dataRow = newTable.NewRow();
  4446. dataRow["业务类型"] = "挂失";
  4447. dataRow["工单数量"] = thisRow["callInCount"];
  4448. newTable.Rows.Add(dataRow);
  4449. }
  4450. else if ((thisRow["BusinessType"].ToString() == "3"))
  4451. {
  4452. dataRow = newTable.NewRow();
  4453. dataRow["业务类型"] = "投诉";
  4454. dataRow["工单数量"] = thisRow["callInCount"];
  4455. newTable.Rows.Add(dataRow);
  4456. }
  4457. }
  4458. datas.Clear();
  4459. datas.Dispose();
  4460. }
  4461. return newTable;
  4462. }
  4463. /// <summary>
  4464. /// 周报
  4465. /// </summary>
  4466. /// <returns></returns>
  4467. [ActionName("ReportWorkOrderInfoOneWeek")]
  4468. [HttpGet]
  4469. public string ReportWorkOrderInfoOneWeek(string dateParty)
  4470. {
  4471. // dateParty = "2019-01-01 - 2019-12-31";
  4472. string res = "^divWorkOrderInfoOneWeekPie";
  4473. //数据结果集
  4474. string startDate = "";
  4475. string endDate = "";
  4476. string prestartDate = "";
  4477. string preendDate = "";
  4478. string predateParty = "";
  4479. if (!string.IsNullOrEmpty(dateParty))
  4480. {
  4481. startDate = dateParty.Substring(0, 10);
  4482. endDate = dateParty.Substring(12);
  4483. prestartDate = Convert.ToDateTime(startDate).AddDays(-7).ToString("yyyy-MM-dd");
  4484. preendDate = Convert.ToDateTime(endDate).AddDays(-7).ToString("yyyy-MM-dd");
  4485. }
  4486. else
  4487. {
  4488. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  4489. startDate = DateTime.Now.AddDays(-7).ToString("yyyy-MM-dd");
  4490. prestartDate = Convert.ToDateTime(startDate).AddDays(-7).ToString("yyyy-MM-dd");
  4491. preendDate = Convert.ToDateTime(endDate).AddDays(-7).ToString("yyyy-MM-dd");
  4492. }
  4493. predateParty = prestartDate + " - " + preendDate;
  4494. StringBuilder StrContent = new StringBuilder();
  4495. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  4496. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  4497. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  4498. StrContent.Append("<td style=\"width:70.85pt;\">同比上周</td>");
  4499. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  4500. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  4501. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  4502. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  4503. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  4504. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  4505. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  4506. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  4507. #region 微信
  4508. int wxallcount = 0;
  4509. int wxpreallcount = 0;
  4510. int wxzxcount = 0;
  4511. int wxprezxcount = 0;
  4512. string wxzxzb = "";
  4513. int wxjycount = 0;
  4514. int wxprejycount = 0;
  4515. int wxbycount = 0;
  4516. int wxprebycount = 0;
  4517. int wxgscount = 0;
  4518. int wxpregscount = 0;
  4519. int wxtscount = 0;
  4520. int wxpretscount = 0;
  4521. string wxtszb = "0";
  4522. string wxtb = "0";
  4523. #endregion
  4524. #region 微博
  4525. int wballcount = 0;
  4526. int wbpreallcount = 0;
  4527. int wbzxcount = 0;
  4528. int wbprezxcount = 0;
  4529. string wbzxzb = "";
  4530. int wbjycount = 0;
  4531. int wbprejycount = 0;
  4532. int wbbycount = 0;
  4533. int wbprebycount = 0;
  4534. int wbgscount = 0;
  4535. int wbpregscount = 0;
  4536. int wbtscount = 0;
  4537. int wbpretscount = 0;
  4538. string wbtszb = "0";
  4539. string wbtb = "0";
  4540. #endregion
  4541. #region 投诉化解
  4542. int tscounthj = 0;
  4543. int kfclcount = 0;
  4544. string tshjl = "";
  4545. #endregion
  4546. if (nowDataTable != null)
  4547. {
  4548. if (nowDataTable.Rows.Count > 0)
  4549. {
  4550. #region 语音
  4551. int allcount = 0;
  4552. int preallcount = 0;
  4553. int zxcount = 0;
  4554. int prezxcount = 0;
  4555. string zxzb = "";
  4556. try
  4557. {
  4558. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  4559. foreach (DataRow row in rows)
  4560. {
  4561. zxcount += int.Parse(row["总数"].ToString());
  4562. }
  4563. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  4564. foreach (DataRow row in rows1)
  4565. {
  4566. prezxcount += int.Parse(row["总数"].ToString());
  4567. }
  4568. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4569. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4570. }
  4571. catch
  4572. { }
  4573. int jycount = 0;
  4574. int prejycount = 0;
  4575. try
  4576. {
  4577. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  4578. foreach (DataRow row in rows)
  4579. {
  4580. jycount += int.Parse(row["总数"].ToString());
  4581. }
  4582. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  4583. foreach (DataRow row in rows1)
  4584. {
  4585. prejycount += int.Parse(row["总数"].ToString());
  4586. }
  4587. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4588. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4589. }
  4590. catch
  4591. { }
  4592. int bycount = 0;
  4593. int prebycount = 0;
  4594. try
  4595. {
  4596. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  4597. foreach (DataRow row in rows)
  4598. {
  4599. bycount += int.Parse(row["总数"].ToString());
  4600. }
  4601. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  4602. foreach (DataRow row in rows1)
  4603. {
  4604. prebycount += int.Parse(row["总数"].ToString());
  4605. }
  4606. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4607. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4608. }
  4609. catch
  4610. { }
  4611. int gscount = 0;
  4612. int pregscount = 0;
  4613. try
  4614. {
  4615. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  4616. foreach (DataRow row in rows)
  4617. {
  4618. gscount += int.Parse(row["总数"].ToString());
  4619. }
  4620. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  4621. foreach (DataRow row in rows1)
  4622. {
  4623. pregscount += int.Parse(row["总数"].ToString());
  4624. }
  4625. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4626. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4627. }
  4628. catch
  4629. { }
  4630. int tscount = 0;
  4631. int pretscount = 0;
  4632. string tszb = "";
  4633. try
  4634. {
  4635. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  4636. foreach (DataRow row in rows)
  4637. {
  4638. tscount += int.Parse(row["总数"].ToString());
  4639. }
  4640. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  4641. foreach (DataRow row in rows1)
  4642. {
  4643. pretscount += int.Parse(row["总数"].ToString());
  4644. }
  4645. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4646. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4647. }
  4648. catch
  4649. { }
  4650. allcount = zxcount + jycount + bycount + gscount + tscount;
  4651. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  4652. string tb = "";
  4653. if (preallcount > allcount)
  4654. {
  4655. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  4656. tb = "减少" + tbint.ToString("f") + "%";
  4657. }
  4658. else
  4659. {
  4660. if (preallcount == allcount)
  4661. {
  4662. tb = "相同";
  4663. }
  4664. else
  4665. {
  4666. if (preallcount > 0)
  4667. {
  4668. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  4669. tb = "增加" + tbint.ToString("f") + "%";
  4670. }
  4671. }
  4672. }
  4673. if (allcount > 0)
  4674. {
  4675. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  4676. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  4677. }
  4678. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  4679. #endregion
  4680. #region 微信
  4681. try
  4682. {
  4683. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  4684. foreach (DataRow row in rows)
  4685. {
  4686. wxzxcount += int.Parse(row["总数"].ToString());
  4687. }
  4688. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  4689. foreach (DataRow row in rows1)
  4690. {
  4691. wxprezxcount += int.Parse(row["总数"].ToString());
  4692. }
  4693. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4694. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4695. }
  4696. catch
  4697. { }
  4698. try
  4699. {
  4700. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  4701. foreach (DataRow row in rows)
  4702. {
  4703. wxjycount += int.Parse(row["总数"].ToString());
  4704. }
  4705. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  4706. foreach (DataRow row in rows1)
  4707. {
  4708. wxprejycount += int.Parse(row["总数"].ToString());
  4709. }
  4710. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4711. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4712. }
  4713. catch
  4714. { }
  4715. try
  4716. {
  4717. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  4718. foreach (DataRow row in rows)
  4719. {
  4720. wxbycount += int.Parse(row["总数"].ToString());
  4721. }
  4722. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  4723. foreach (DataRow row in rows1)
  4724. {
  4725. wxprebycount += int.Parse(row["总数"].ToString());
  4726. }
  4727. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4728. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4729. }
  4730. catch
  4731. { }
  4732. try
  4733. {
  4734. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  4735. foreach (DataRow row in rows)
  4736. {
  4737. wxgscount += int.Parse(row["总数"].ToString());
  4738. }
  4739. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  4740. foreach (DataRow row in rows1)
  4741. {
  4742. wxpregscount += int.Parse(row["总数"].ToString());
  4743. }
  4744. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4745. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4746. }
  4747. catch
  4748. { }
  4749. try
  4750. {
  4751. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  4752. foreach (DataRow row in rows)
  4753. {
  4754. wxtscount += int.Parse(row["总数"].ToString());
  4755. }
  4756. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  4757. foreach (DataRow row in rows1)
  4758. {
  4759. wxpretscount += int.Parse(row["总数"].ToString());
  4760. }
  4761. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4762. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4763. }
  4764. catch
  4765. { }
  4766. //prestartDate, preendDate
  4767. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  4768. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  4769. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  4770. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  4771. if (wxpreallcount > wxallcount)
  4772. {
  4773. if (wxpreallcount > 0)
  4774. {
  4775. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4776. wxtb = "减少" + wxtbint.ToString("f") + "%";
  4777. }
  4778. }
  4779. else
  4780. {
  4781. if (wxpreallcount == wxallcount)
  4782. {
  4783. wxtb = "相同";
  4784. }
  4785. else
  4786. {
  4787. if (wxpreallcount > 0)
  4788. {
  4789. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4790. wxtb = "增加" + wxtbint.ToString("f") + "%";
  4791. }
  4792. }
  4793. }
  4794. if (wxallcount > 0)
  4795. {
  4796. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4797. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4798. }
  4799. #endregion
  4800. #region 微博
  4801. try
  4802. {
  4803. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  4804. foreach (DataRow row in rows)
  4805. {
  4806. wbzxcount += int.Parse(row["总数"].ToString());
  4807. }
  4808. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  4809. foreach (DataRow row in rows1)
  4810. {
  4811. wbprezxcount += int.Parse(row["总数"].ToString());
  4812. }
  4813. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4814. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4815. }
  4816. catch
  4817. { }
  4818. try
  4819. {
  4820. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  4821. foreach (DataRow row in rows)
  4822. {
  4823. wbjycount += int.Parse(row["总数"].ToString());
  4824. }
  4825. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  4826. foreach (DataRow row in rows1)
  4827. {
  4828. wbprejycount += int.Parse(row["总数"].ToString());
  4829. }
  4830. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4831. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4832. }
  4833. catch
  4834. { }
  4835. try
  4836. {
  4837. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  4838. foreach (DataRow row in rows)
  4839. {
  4840. wbbycount += int.Parse(row["总数"].ToString());
  4841. }
  4842. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  4843. foreach (DataRow row in rows1)
  4844. {
  4845. wbprebycount += int.Parse(row["总数"].ToString());
  4846. }
  4847. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4848. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4849. }
  4850. catch
  4851. { }
  4852. try
  4853. {
  4854. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  4855. foreach (DataRow row in rows)
  4856. {
  4857. wbgscount += int.Parse(row["总数"].ToString());
  4858. }
  4859. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  4860. foreach (DataRow row in rows1)
  4861. {
  4862. wbpregscount += int.Parse(row["总数"].ToString());
  4863. }
  4864. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4865. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4866. }
  4867. catch
  4868. { }
  4869. try
  4870. {
  4871. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  4872. foreach (DataRow row in rows)
  4873. {
  4874. wbtscount += int.Parse(row["总数"].ToString());
  4875. }
  4876. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  4877. foreach (DataRow row in rows1)
  4878. {
  4879. wbpretscount += int.Parse(row["总数"].ToString());
  4880. }
  4881. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4882. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4883. }
  4884. catch
  4885. { }
  4886. //prestartDate,preendDate
  4887. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  4888. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  4889. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  4890. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  4891. if (wbpreallcount > wballcount)
  4892. {
  4893. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  4894. wbtb = "减少" + wbtbint.ToString("f") + "%";
  4895. }
  4896. else
  4897. {
  4898. if (wbpreallcount == wballcount)
  4899. {
  4900. wbtb = "相同";
  4901. }
  4902. else
  4903. {
  4904. if (wbpreallcount > 0)
  4905. {
  4906. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  4907. wbtb = "增加" + wbtbint.ToString("f") + "%";
  4908. }
  4909. }
  4910. }
  4911. if (wballcount > 0)
  4912. {
  4913. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  4914. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  4915. }
  4916. #endregion
  4917. #region 投诉化解
  4918. try
  4919. {
  4920. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'");
  4921. foreach (DataRow row in rows)
  4922. {
  4923. tscounthj += int.Parse(row["总数"].ToString());
  4924. }
  4925. }
  4926. catch
  4927. { }
  4928. try
  4929. {
  4930. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'and 处理方式='客服处理' ");
  4931. foreach (DataRow row in rows)
  4932. {
  4933. kfclcount += int.Parse(row["总数"].ToString());
  4934. }
  4935. }
  4936. catch
  4937. { }
  4938. #endregion
  4939. }
  4940. else
  4941. {
  4942. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  4943. }
  4944. }
  4945. else
  4946. {
  4947. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  4948. #region 微信
  4949. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  4950. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  4951. if (wxpreallcount > wxallcount)
  4952. {
  4953. if (wxpreallcount > 0)
  4954. {
  4955. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4956. wxtb = "减少" + wxtbint.ToString("f") + "%";
  4957. }
  4958. }
  4959. else
  4960. {
  4961. if (wxpreallcount == wxallcount)
  4962. {
  4963. wxtb = "相同";
  4964. }
  4965. else
  4966. {
  4967. if (wxpreallcount > 0)
  4968. {
  4969. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4970. wxtb = "增加" + wxtbint.ToString("f") + "%";
  4971. }
  4972. }
  4973. }
  4974. if (wxallcount > 0)
  4975. {
  4976. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4977. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4978. }
  4979. #endregion
  4980. #region 微博
  4981. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  4982. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  4983. if (wbpreallcount > wballcount)
  4984. {
  4985. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  4986. wbtb = "减少" + wbtbint.ToString("f") + "%";
  4987. }
  4988. else
  4989. {
  4990. if (wbpreallcount == wballcount)
  4991. {
  4992. wbtb = "相同";
  4993. }
  4994. else
  4995. {
  4996. if (wbpreallcount > 0)
  4997. {
  4998. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  4999. wbtb = "增加" + wbtbint.ToString("f") + "%";
  5000. }
  5001. }
  5002. }
  5003. if (wballcount > 0)
  5004. {
  5005. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5006. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5007. }
  5008. #endregion
  5009. }
  5010. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5011. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5012. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  5013. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate,0) + wballcount;
  5014. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  5015. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5016. StrContent.Append("</tbody></table>");
  5017. #region 投诉化解率
  5018. if (tscounthj > 0)
  5019. {
  5020. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  5021. tshjl = kfclcountint.ToString("f") + "%";
  5022. }
  5023. else
  5024. {
  5025. tshjl = "0%";
  5026. }
  5027. #endregion
  5028. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共"+ kfclcount + "件,投诉化解率为:"+ tshjl + ")<br /><br /></div>";
  5029. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  5030. }
  5031. /// <summary>
  5032. /// 舆情周报
  5033. /// </summary>
  5034. /// <returns></returns>
  5035. [ActionName("ReportWorkOrderInfoProduct")]
  5036. [HttpGet]
  5037. public string ReportWorkOrderInfoProduct(string dateParty)
  5038. {
  5039. //dateParty = "2019-01-01 - 2019-12-31";
  5040. //数据结果集
  5041. string startDate = "";
  5042. string endDate = "";
  5043. if (!string.IsNullOrEmpty(dateParty))
  5044. {
  5045. startDate = dateParty.Substring(0, 10);
  5046. endDate = dateParty.Substring(12);
  5047. }
  5048. else
  5049. {
  5050. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  5051. startDate = DateTime.Now.AddDays(-7).ToString("yyyy-MM-dd");
  5052. }
  5053. StringBuilder StrContent = new StringBuilder();
  5054. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  5055. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">全媒体客服平台</td>");
  5056. StrContent.Append("<td style=\"width:120.5pt;\">受理量(件)</td></tr>");
  5057. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  5058. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  5059. #region 微信
  5060. int wxallcount = 0;
  5061. #endregion
  5062. #region 微博
  5063. int wballcount = 0;
  5064. #endregion
  5065. #region 语音
  5066. int allcount = 0;
  5067. #endregion
  5068. #region 投诉化解
  5069. int tscounthj = 0;
  5070. int kfclcount = 0;
  5071. string tshjl = "";
  5072. #endregion
  5073. if (nowDataTable != null)
  5074. {
  5075. if (nowDataTable.Rows.Count > 0)
  5076. {
  5077. #region 微博
  5078. try
  5079. {
  5080. DataRow[] rows = nowDataTable.Select("工单类型='微博'");
  5081. foreach (DataRow row in rows)
  5082. {
  5083. wballcount += int.Parse(row["总数"].ToString());
  5084. }
  5085. }
  5086. catch
  5087. { }
  5088. #endregion
  5089. #region 微信
  5090. try
  5091. {
  5092. DataRow[] rows = nowDataTable.Select("工单类型='微信' ");
  5093. foreach (DataRow row in rows)
  5094. {
  5095. wxallcount += int.Parse(row["总数"].ToString());
  5096. }
  5097. }
  5098. catch
  5099. { }
  5100. #endregion
  5101. #region 语音
  5102. try
  5103. {
  5104. DataRow[] rows = nowDataTable.Select("工单类型='语音' ");
  5105. foreach (DataRow row in rows)
  5106. {
  5107. allcount += int.Parse(row["总数"].ToString());
  5108. }
  5109. }
  5110. catch
  5111. { }
  5112. #endregion
  5113. #region 投诉化解
  5114. try
  5115. {
  5116. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'");
  5117. foreach (DataRow row in rows)
  5118. {
  5119. tscounthj += int.Parse(row["总数"].ToString());
  5120. }
  5121. }
  5122. catch
  5123. { }
  5124. try
  5125. {
  5126. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'and 处理方式='客服处理' ");
  5127. foreach (DataRow row in rows)
  5128. {
  5129. kfclcount += int.Parse(row["总数"].ToString());
  5130. }
  5131. }
  5132. catch
  5133. { }
  5134. #endregion
  5135. }
  5136. }
  5137. #region 投诉化解率
  5138. if (tscounthj > 0)
  5139. {
  5140. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  5141. tshjl = kfclcountint.ToString("f") + "%";
  5142. }
  5143. else
  5144. {
  5145. tshjl = "0%";
  5146. }
  5147. #endregion
  5148. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5149. StrContent.Append("<tr style=\"height:36.95pt\"><td>新浪微博</td><td>" + wballcount.ToString() + "</td>" + "</tr>");
  5150. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5151. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信服务号</td><td>" + wxallcount.ToString() + "</td>" + "</tr>");
  5152. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信订阅号</td><td>/</td>" + "</tr>");
  5153. StrContent.Append("<tr style=\"height:36.95pt\"><td>官方网站</td><td>/</td>" + "</tr>");
  5154. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线电话</td><td>" + allcount.ToString() + "</td>" + "</tr>");
  5155. StrContent.Append("</tbody></table>");
  5156. string divWorkOrderInfoProductPie = "<br /><div id=\"divWorkOrderInfoProductPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoProductPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共"+ kfclcount + "件,投诉化解率为:"+ tshjl + ")<br />网站数据无法获取,仅生成微信、微博、电话受理量报表<br /></div>";
  5157. return StrContent.ToString() + "^" + divWorkOrderInfoProductPie + "^divWorkOrderInfoProductPie" + "^" + json;
  5158. }
  5159. /// <summary>
  5160. /// 两周报
  5161. /// </summary>
  5162. /// <returns></returns>
  5163. [ActionName("ReportWorkOrderInfoTwoWeek")]
  5164. [HttpGet]
  5165. public string ReportWorkOrderInfoTwoWeek(string dateParty)
  5166. {
  5167. //数据结果集
  5168. // dateParty = "2019-01-01 - 2019-12-31";
  5169. string startDate = "";
  5170. string endDate = "";
  5171. string prestartDate = "";
  5172. string preendDate = "";
  5173. string predateParty = "";
  5174. if (!string.IsNullOrEmpty(dateParty))
  5175. {
  5176. startDate = dateParty.Substring(0, 10);
  5177. endDate = dateParty.Substring(12);
  5178. prestartDate = Convert.ToDateTime(startDate).AddDays(-14).ToString("yyyy-MM-dd");
  5179. preendDate = Convert.ToDateTime(endDate).AddDays(-14).ToString("yyyy-MM-dd");
  5180. }
  5181. else
  5182. {
  5183. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  5184. startDate = DateTime.Now.AddDays(-14).ToString("yyyy-MM-dd");
  5185. prestartDate = Convert.ToDateTime(startDate).AddDays(-14).ToString("yyyy-MM-dd");
  5186. preendDate = Convert.ToDateTime(endDate).AddDays(-14).ToString("yyyy-MM-dd");
  5187. }
  5188. predateParty = prestartDate + " - " + preendDate;
  5189. StringBuilder StrContent = new StringBuilder();
  5190. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"90%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  5191. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  5192. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  5193. StrContent.Append("<td style=\"width:70.85pt;\">同比上两周</td>");
  5194. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  5195. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  5196. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  5197. //StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5198. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5199. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5200. //StrContent.Append("</tbody></table>");
  5201. #region 两周报数据
  5202. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  5203. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  5204. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  5205. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  5206. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  5207. #region 微信
  5208. int wxallcount = 0;
  5209. int wxpreallcount = 0;
  5210. int wxzxcount = 0;
  5211. int wxprezxcount = 0;
  5212. string wxzxzb = "";
  5213. int wxjycount = 0;
  5214. int wxprejycount = 0;
  5215. int wxbycount = 0;
  5216. int wxprebycount = 0;
  5217. int wxgscount = 0;
  5218. int wxpregscount = 0;
  5219. int wxtscount = 0;
  5220. int wxpretscount = 0;
  5221. string wxtszb = "0";
  5222. string wxtb = "0";
  5223. #endregion
  5224. #region 微博
  5225. int wballcount = 0;
  5226. int wbpreallcount = 0;
  5227. int wbzxcount = 0;
  5228. int wbprezxcount = 0;
  5229. string wbzxzb = "";
  5230. int wbjycount = 0;
  5231. int wbprejycount = 0;
  5232. int wbbycount = 0;
  5233. int wbprebycount = 0;
  5234. int wbgscount = 0;
  5235. int wbpregscount = 0;
  5236. int wbtscount = 0;
  5237. int wbpretscount = 0;
  5238. string wbtszb = "0";
  5239. string wbtb = "0";
  5240. #endregion
  5241. #region 投诉化解
  5242. int tscounthj = 0;
  5243. int kfclcount = 0;
  5244. string tshjl = "";
  5245. #endregion
  5246. if (nowDataTable != null)
  5247. {
  5248. if (nowDataTable.Rows.Count > 0)
  5249. {
  5250. #region 语音
  5251. int allcount = 0;
  5252. int preallcount = 0;
  5253. int zxcount = 0;
  5254. int prezxcount = 0;
  5255. string zxzb = "";
  5256. try
  5257. {
  5258. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5259. foreach (DataRow row in rows)
  5260. {
  5261. zxcount += int.Parse(row["总数"].ToString());
  5262. }
  5263. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5264. foreach (DataRow row in rows1)
  5265. {
  5266. prezxcount += int.Parse(row["总数"].ToString());
  5267. }
  5268. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5269. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5270. }
  5271. catch
  5272. { }
  5273. int jycount = 0;
  5274. int prejycount = 0;
  5275. try
  5276. {
  5277. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5278. foreach (DataRow row in rows)
  5279. {
  5280. jycount += int.Parse(row["总数"].ToString());
  5281. }
  5282. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5283. foreach (DataRow row in rows1)
  5284. {
  5285. prejycount += int.Parse(row["总数"].ToString());
  5286. }
  5287. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5288. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5289. }
  5290. catch
  5291. { }
  5292. int bycount = 0;
  5293. int prebycount = 0;
  5294. try
  5295. {
  5296. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5297. foreach (DataRow row in rows)
  5298. {
  5299. bycount += int.Parse(row["总数"].ToString());
  5300. }
  5301. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5302. foreach (DataRow row in rows1)
  5303. {
  5304. prebycount += int.Parse(row["总数"].ToString());
  5305. }
  5306. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5307. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5308. }
  5309. catch
  5310. { }
  5311. int gscount = 0;
  5312. int pregscount = 0;
  5313. try
  5314. {
  5315. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5316. foreach (DataRow row in rows)
  5317. {
  5318. gscount += int.Parse(row["总数"].ToString());
  5319. }
  5320. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5321. foreach (DataRow row in rows1)
  5322. {
  5323. pregscount += int.Parse(row["总数"].ToString());
  5324. }
  5325. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5326. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5327. }
  5328. catch
  5329. { }
  5330. int tscount = 0;
  5331. int pretscount = 0;
  5332. string tszb = "";
  5333. try
  5334. {
  5335. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5336. foreach (DataRow row in rows)
  5337. {
  5338. tscount += int.Parse(row["总数"].ToString());
  5339. }
  5340. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5341. foreach (DataRow row in rows1)
  5342. {
  5343. pretscount += int.Parse(row["总数"].ToString());
  5344. }
  5345. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5346. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5347. }
  5348. catch
  5349. { }
  5350. allcount = zxcount + jycount + bycount + gscount + tscount;
  5351. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  5352. string tb = "";
  5353. if (preallcount > allcount)
  5354. {
  5355. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  5356. tb = "减少" + tbint.ToString("f") + "%";
  5357. }
  5358. else
  5359. {
  5360. if (preallcount == allcount)
  5361. {
  5362. tb = "相同";
  5363. }
  5364. else
  5365. {
  5366. if (preallcount > 0)
  5367. {
  5368. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  5369. tb = "增加" + tbint.ToString("f") + "%";
  5370. }
  5371. }
  5372. }
  5373. if (allcount > 0)
  5374. {
  5375. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5376. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5377. }
  5378. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  5379. #endregion
  5380. #region 微信
  5381. try
  5382. {
  5383. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5384. foreach (DataRow row in rows)
  5385. {
  5386. wxzxcount += int.Parse(row["总数"].ToString());
  5387. }
  5388. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5389. foreach (DataRow row in rows1)
  5390. {
  5391. wxprezxcount += int.Parse(row["总数"].ToString());
  5392. }
  5393. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5394. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5395. }
  5396. catch
  5397. { }
  5398. try
  5399. {
  5400. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5401. foreach (DataRow row in rows)
  5402. {
  5403. wxjycount += int.Parse(row["总数"].ToString());
  5404. }
  5405. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5406. foreach (DataRow row in rows1)
  5407. {
  5408. wxprejycount += int.Parse(row["总数"].ToString());
  5409. }
  5410. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5411. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5412. }
  5413. catch
  5414. { }
  5415. try
  5416. {
  5417. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5418. foreach (DataRow row in rows)
  5419. {
  5420. wxbycount += int.Parse(row["总数"].ToString());
  5421. }
  5422. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5423. foreach (DataRow row in rows1)
  5424. {
  5425. wxprebycount += int.Parse(row["总数"].ToString());
  5426. }
  5427. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5428. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5429. }
  5430. catch
  5431. { }
  5432. try
  5433. {
  5434. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  5435. foreach (DataRow row in rows)
  5436. {
  5437. wxgscount += int.Parse(row["总数"].ToString());
  5438. }
  5439. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  5440. foreach (DataRow row in rows1)
  5441. {
  5442. wxpregscount += int.Parse(row["总数"].ToString());
  5443. }
  5444. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5445. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5446. }
  5447. catch
  5448. { }
  5449. try
  5450. {
  5451. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  5452. foreach (DataRow row in rows)
  5453. {
  5454. wxtscount += int.Parse(row["总数"].ToString());
  5455. }
  5456. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  5457. foreach (DataRow row in rows1)
  5458. {
  5459. wxpretscount += int.Parse(row["总数"].ToString());
  5460. }
  5461. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5462. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5463. }
  5464. catch
  5465. { }
  5466. //prestartDate, preendDate
  5467. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  5468. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5469. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  5470. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  5471. if (wxpreallcount > wxallcount)
  5472. {
  5473. if (wxpreallcount > 0)
  5474. {
  5475. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5476. wxtb = "减少" + wxtbint.ToString("f") + "%";
  5477. }
  5478. }
  5479. else
  5480. {
  5481. if (wxpreallcount == wxallcount)
  5482. {
  5483. wxtb = "相同";
  5484. }
  5485. else
  5486. {
  5487. if (wxpreallcount > 0)
  5488. {
  5489. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5490. wxtb = "增加" + wxtbint.ToString("f") + "%";
  5491. }
  5492. }
  5493. }
  5494. if (wxallcount > 0)
  5495. {
  5496. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5497. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5498. }
  5499. #endregion
  5500. #region 微博
  5501. try
  5502. {
  5503. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  5504. foreach (DataRow row in rows)
  5505. {
  5506. wbzxcount += int.Parse(row["总数"].ToString());
  5507. }
  5508. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  5509. foreach (DataRow row in rows1)
  5510. {
  5511. wbprezxcount += int.Parse(row["总数"].ToString());
  5512. }
  5513. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5514. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5515. }
  5516. catch
  5517. { }
  5518. try
  5519. {
  5520. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  5521. foreach (DataRow row in rows)
  5522. {
  5523. wbjycount += int.Parse(row["总数"].ToString());
  5524. }
  5525. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  5526. foreach (DataRow row in rows1)
  5527. {
  5528. wbprejycount += int.Parse(row["总数"].ToString());
  5529. }
  5530. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5531. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5532. }
  5533. catch
  5534. { }
  5535. try
  5536. {
  5537. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  5538. foreach (DataRow row in rows)
  5539. {
  5540. wbbycount += int.Parse(row["总数"].ToString());
  5541. }
  5542. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  5543. foreach (DataRow row in rows1)
  5544. {
  5545. wbprebycount += int.Parse(row["总数"].ToString());
  5546. }
  5547. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5548. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5549. }
  5550. catch
  5551. { }
  5552. try
  5553. {
  5554. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  5555. foreach (DataRow row in rows)
  5556. {
  5557. wbgscount += int.Parse(row["总数"].ToString());
  5558. }
  5559. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  5560. foreach (DataRow row in rows1)
  5561. {
  5562. wbpregscount += int.Parse(row["总数"].ToString());
  5563. }
  5564. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5565. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5566. }
  5567. catch
  5568. { }
  5569. try
  5570. {
  5571. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  5572. foreach (DataRow row in rows)
  5573. {
  5574. wbtscount += int.Parse(row["总数"].ToString());
  5575. }
  5576. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  5577. foreach (DataRow row in rows1)
  5578. {
  5579. wbpretscount += int.Parse(row["总数"].ToString());
  5580. }
  5581. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5582. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5583. }
  5584. catch
  5585. { }
  5586. //prestartDate,preendDate
  5587. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  5588. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5589. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  5590. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  5591. if (wbpreallcount > wballcount)
  5592. {
  5593. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5594. wbtb = "减少" + wbtbint.ToString("f") + "%";
  5595. }
  5596. else
  5597. {
  5598. if (wbpreallcount == wballcount)
  5599. {
  5600. wbtb = "相同";
  5601. }
  5602. else
  5603. {
  5604. if (wbpreallcount > 0)
  5605. {
  5606. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5607. wbtb = "增加" + wbtbint.ToString("f") + "%";
  5608. }
  5609. }
  5610. }
  5611. if (wballcount > 0)
  5612. {
  5613. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5614. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5615. }
  5616. #endregion
  5617. #region 投诉化解
  5618. try
  5619. {
  5620. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'");
  5621. foreach (DataRow row in rows)
  5622. {
  5623. tscounthj += int.Parse(row["总数"].ToString());
  5624. }
  5625. }
  5626. catch
  5627. { }
  5628. try
  5629. {
  5630. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'and 处理方式='客服处理' ");
  5631. foreach (DataRow row in rows)
  5632. {
  5633. kfclcount += int.Parse(row["总数"].ToString());
  5634. }
  5635. }
  5636. catch
  5637. { }
  5638. #endregion
  5639. }
  5640. else
  5641. {
  5642. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  5643. }
  5644. }
  5645. else
  5646. {
  5647. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  5648. #region 微信
  5649. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5650. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  5651. if (wxpreallcount > wxallcount)
  5652. {
  5653. if (wxpreallcount > 0)
  5654. {
  5655. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5656. wxtb = "减少" + wxtbint.ToString("f") + "%";
  5657. }
  5658. }
  5659. else
  5660. {
  5661. if (wxpreallcount == wxallcount)
  5662. {
  5663. wxtb = "相同";
  5664. }
  5665. else
  5666. {
  5667. if (wxpreallcount > 0)
  5668. {
  5669. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5670. wxtb = "增加" + wxtbint.ToString("f") + "%";
  5671. }
  5672. }
  5673. }
  5674. if (wxallcount > 0)
  5675. {
  5676. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5677. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5678. }
  5679. #endregion
  5680. #region 微博
  5681. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5682. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  5683. if (wbpreallcount > wballcount)
  5684. {
  5685. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5686. wbtb = "减少" + wbtbint.ToString("f") + "%";
  5687. }
  5688. else
  5689. {
  5690. if (wbpreallcount == wballcount)
  5691. {
  5692. wbtb = "相同";
  5693. }
  5694. else
  5695. {
  5696. if (wbpreallcount > 0)
  5697. {
  5698. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5699. wbtb = "增加" + wbtbint.ToString("f") + "%";
  5700. }
  5701. }
  5702. }
  5703. if (wballcount > 0)
  5704. {
  5705. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5706. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5707. }
  5708. #endregion
  5709. }
  5710. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5711. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5712. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  5713. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5714. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  5715. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5716. StrContent.Append("</tbody></table>");
  5717. #region 投诉化解率
  5718. if (tscounthj > 0)
  5719. {
  5720. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  5721. tshjl = kfclcountint.ToString("f") + "%";
  5722. }
  5723. else
  5724. {
  5725. tshjl = "0%";
  5726. }
  5727. #endregion
  5728. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共"+ kfclcount + "件,投诉化解率为:"+ tshjl + ")<br /><br /></div>";
  5729. #endregion
  5730. //return StrContent.ToString();
  5731. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  5732. }
  5733. [ActionName("ReportWorkOrderInfoQuarterNew")]
  5734. [HttpGet]
  5735. public string ReportWorkOrderInfoQuarterNew(string dateParty)
  5736. {
  5737. string StrContent = "";
  5738. string bgnrtb_1 = "<br /><div id=\"bgnrtb_1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  5739. //数据结果集
  5740. string startDate = "";
  5741. string endDate = "";
  5742. string prestartDate = "";
  5743. string preendDate = "";
  5744. string predateParty = "";
  5745. //dateParty = "2019-01-01 - 2019-12-31";
  5746. if (!string.IsNullOrEmpty(dateParty))
  5747. {
  5748. startDate = dateParty.Substring(0, 10);
  5749. endDate = dateParty.Substring(12);
  5750. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  5751. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  5752. }
  5753. else
  5754. {
  5755. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  5756. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  5757. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  5758. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  5759. }
  5760. predateParty = prestartDate + " - " + preendDate;
  5761. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  5762. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  5763. //string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  5764. string json = WorkOrderFromChartData(DateTime.Now, dateParty);
  5765. #region 语音
  5766. int allcount = 0;
  5767. int preallcount = 0;
  5768. int zxcount = 0;
  5769. int prezxcount = 0;
  5770. string zxzb = "";
  5771. int jycount = 0;
  5772. int prejycount = 0;
  5773. int bycount = 0;
  5774. int prebycount = 0;
  5775. int gscount = 0;
  5776. int pregscount = 0;
  5777. int tscount = 0;
  5778. int pretscount = 0;
  5779. string tszb = "";
  5780. string tb = "";
  5781. string zzdttb = "";
  5782. #endregion
  5783. #region 微信
  5784. int wxallcount = 0;
  5785. int wxpreallcount = 0;
  5786. int wxzxcount = 0;
  5787. int wxprezxcount = 0;
  5788. string wxzxzb = "";
  5789. int wxjycount = 0;
  5790. int wxprejycount = 0;
  5791. int wxbycount = 0;
  5792. int wxprebycount = 0;
  5793. int wxgscount = 0;
  5794. int wxpregscount = 0;
  5795. int wxtscount = 0;
  5796. int wxpretscount = 0;
  5797. string wxtszb = "0";
  5798. string wxtb = "0";
  5799. #endregion
  5800. #region 微博
  5801. int wballcount = 0;
  5802. int wbpreallcount = 0;
  5803. int wbzxcount = 0;
  5804. int wbprezxcount = 0;
  5805. string wbzxzb = "";
  5806. int wbjycount = 0;
  5807. int wbprejycount = 0;
  5808. int wbbycount = 0;
  5809. int wbprebycount = 0;
  5810. int wbgscount = 0;
  5811. int wbpregscount = 0;
  5812. int wbtscount = 0;
  5813. int wbpretscount = 0;
  5814. string wbtszb = "0";
  5815. string wbtb = "0";
  5816. #endregion
  5817. if (nowDataTable != null)
  5818. {
  5819. if (nowDataTable.Rows.Count > 0)
  5820. {
  5821. #region 语音
  5822. try
  5823. {
  5824. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5825. foreach (DataRow row in rows)
  5826. {
  5827. zxcount += int.Parse(row["总数"].ToString());
  5828. }
  5829. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5830. foreach (DataRow row in rows1)
  5831. {
  5832. prezxcount += int.Parse(row["总数"].ToString());
  5833. }
  5834. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5835. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5836. }
  5837. catch
  5838. { }
  5839. try
  5840. {
  5841. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5842. foreach (DataRow row in rows)
  5843. {
  5844. jycount += int.Parse(row["总数"].ToString());
  5845. }
  5846. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5847. foreach (DataRow row in rows1)
  5848. {
  5849. prejycount += int.Parse(row["总数"].ToString());
  5850. }
  5851. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5852. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5853. }
  5854. catch
  5855. { }
  5856. try
  5857. {
  5858. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5859. foreach (DataRow row in rows)
  5860. {
  5861. bycount += int.Parse(row["总数"].ToString());
  5862. }
  5863. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5864. foreach (DataRow row in rows1)
  5865. {
  5866. prebycount += int.Parse(row["总数"].ToString());
  5867. }
  5868. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5869. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5870. }
  5871. catch
  5872. { }
  5873. try
  5874. {
  5875. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5876. foreach (DataRow row in rows)
  5877. {
  5878. gscount += int.Parse(row["总数"].ToString());
  5879. }
  5880. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5881. foreach (DataRow row in rows1)
  5882. {
  5883. pregscount += int.Parse(row["总数"].ToString());
  5884. }
  5885. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5886. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5887. }
  5888. catch
  5889. { }
  5890. try
  5891. {
  5892. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5893. foreach (DataRow row in rows)
  5894. {
  5895. tscount += int.Parse(row["总数"].ToString());
  5896. }
  5897. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5898. foreach (DataRow row in rows1)
  5899. {
  5900. pretscount += int.Parse(row["总数"].ToString());
  5901. }
  5902. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5903. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5904. }
  5905. catch
  5906. { }
  5907. allcount = zxcount + jycount + bycount + gscount + tscount;
  5908. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  5909. if (preallcount > allcount)
  5910. {
  5911. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  5912. tb = "减少" + tbint.ToString("f") + "%";
  5913. }
  5914. else
  5915. {
  5916. if (preallcount == allcount)
  5917. {
  5918. tb = "相同";
  5919. }
  5920. else
  5921. {
  5922. if (preallcount > 0)
  5923. {
  5924. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  5925. tb = "增加" + tbint.ToString("f") + "%";
  5926. }
  5927. }
  5928. }
  5929. if (allcount > 0)
  5930. {
  5931. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5932. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5933. }
  5934. #endregion
  5935. #region 微信
  5936. try
  5937. {
  5938. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5939. foreach (DataRow row in rows)
  5940. {
  5941. wxzxcount += int.Parse(row["总数"].ToString());
  5942. }
  5943. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5944. foreach (DataRow row in rows1)
  5945. {
  5946. wxprezxcount += int.Parse(row["总数"].ToString());
  5947. }
  5948. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5949. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5950. }
  5951. catch
  5952. { }
  5953. try
  5954. {
  5955. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5956. foreach (DataRow row in rows)
  5957. {
  5958. wxjycount += int.Parse(row["总数"].ToString());
  5959. }
  5960. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5961. foreach (DataRow row in rows1)
  5962. {
  5963. wxprejycount += int.Parse(row["总数"].ToString());
  5964. }
  5965. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5966. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5967. }
  5968. catch
  5969. { }
  5970. try
  5971. {
  5972. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5973. foreach (DataRow row in rows)
  5974. {
  5975. wxbycount += int.Parse(row["总数"].ToString());
  5976. }
  5977. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5978. foreach (DataRow row in rows1)
  5979. {
  5980. wxprebycount += int.Parse(row["总数"].ToString());
  5981. }
  5982. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5983. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5984. }
  5985. catch
  5986. { }
  5987. try
  5988. {
  5989. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  5990. foreach (DataRow row in rows)
  5991. {
  5992. wxgscount += int.Parse(row["总数"].ToString());
  5993. }
  5994. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  5995. foreach (DataRow row in rows1)
  5996. {
  5997. wxpregscount += int.Parse(row["总数"].ToString());
  5998. }
  5999. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6000. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6001. }
  6002. catch
  6003. { }
  6004. try
  6005. {
  6006. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  6007. foreach (DataRow row in rows)
  6008. {
  6009. wxtscount += int.Parse(row["总数"].ToString());
  6010. }
  6011. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  6012. foreach (DataRow row in rows1)
  6013. {
  6014. wxpretscount += int.Parse(row["总数"].ToString());
  6015. }
  6016. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6017. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6018. }
  6019. catch
  6020. { }
  6021. //prestartDate, preendDate
  6022. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  6023. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  6024. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  6025. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  6026. if (wxpreallcount > wxallcount)
  6027. {
  6028. if (wxpreallcount > 0)
  6029. {
  6030. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6031. wxtb = "减少" + wxtbint.ToString("f") + "%";
  6032. }
  6033. }
  6034. else
  6035. {
  6036. if (wxpreallcount == wxallcount)
  6037. {
  6038. wxtb = "相同";
  6039. }
  6040. else
  6041. {
  6042. if (wxpreallcount > 0)
  6043. {
  6044. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6045. wxtb = "增加" + wxtbint.ToString("f") + "%";
  6046. }
  6047. }
  6048. }
  6049. if (wxallcount > 0)
  6050. {
  6051. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6052. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6053. }
  6054. #endregion
  6055. #region 微博
  6056. try
  6057. {
  6058. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  6059. foreach (DataRow row in rows)
  6060. {
  6061. wbzxcount += int.Parse(row["总数"].ToString());
  6062. }
  6063. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  6064. foreach (DataRow row in rows1)
  6065. {
  6066. wbprezxcount += int.Parse(row["总数"].ToString());
  6067. }
  6068. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  6069. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  6070. }
  6071. catch
  6072. { }
  6073. try
  6074. {
  6075. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  6076. foreach (DataRow row in rows)
  6077. {
  6078. wbjycount += int.Parse(row["总数"].ToString());
  6079. }
  6080. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  6081. foreach (DataRow row in rows1)
  6082. {
  6083. wbprejycount += int.Parse(row["总数"].ToString());
  6084. }
  6085. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  6086. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  6087. }
  6088. catch
  6089. { }
  6090. try
  6091. {
  6092. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  6093. foreach (DataRow row in rows)
  6094. {
  6095. wbbycount += int.Parse(row["总数"].ToString());
  6096. }
  6097. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  6098. foreach (DataRow row in rows1)
  6099. {
  6100. wbprebycount += int.Parse(row["总数"].ToString());
  6101. }
  6102. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  6103. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  6104. }
  6105. catch
  6106. { }
  6107. try
  6108. {
  6109. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  6110. foreach (DataRow row in rows)
  6111. {
  6112. wbgscount += int.Parse(row["总数"].ToString());
  6113. }
  6114. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  6115. foreach (DataRow row in rows1)
  6116. {
  6117. wbpregscount += int.Parse(row["总数"].ToString());
  6118. }
  6119. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6120. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6121. }
  6122. catch
  6123. { }
  6124. try
  6125. {
  6126. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  6127. foreach (DataRow row in rows)
  6128. {
  6129. wbtscount += int.Parse(row["总数"].ToString());
  6130. }
  6131. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  6132. foreach (DataRow row in rows1)
  6133. {
  6134. wbpretscount += int.Parse(row["总数"].ToString());
  6135. }
  6136. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6137. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6138. }
  6139. catch
  6140. { }
  6141. //prestartDate,preendDate
  6142. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  6143. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  6144. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  6145. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  6146. if (wbpreallcount > wballcount)
  6147. {
  6148. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6149. wbtb = "减少" + wbtbint.ToString("f") + "%";
  6150. }
  6151. else
  6152. {
  6153. if (wbpreallcount == wballcount)
  6154. {
  6155. wbtb = "相同";
  6156. }
  6157. else
  6158. {
  6159. if (wbpreallcount > 0)
  6160. {
  6161. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6162. wbtb = "增加" + wbtbint.ToString("f") + "%";
  6163. }
  6164. }
  6165. }
  6166. if (wballcount > 0)
  6167. {
  6168. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6169. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6170. }
  6171. #endregion
  6172. }
  6173. } else
  6174. {
  6175. #region 微信
  6176. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  6177. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  6178. if (wxpreallcount > wxallcount)
  6179. {
  6180. if (wxpreallcount > 0)
  6181. {
  6182. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6183. wxtb = "减少" + wxtbint.ToString("f") + "%";
  6184. }
  6185. }
  6186. else
  6187. {
  6188. if (wxpreallcount == wxallcount)
  6189. {
  6190. wxtb = "相同";
  6191. }
  6192. else
  6193. {
  6194. if (wxpreallcount > 0)
  6195. {
  6196. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6197. wxtb = "增加" + wxtbint.ToString("f") + "%";
  6198. }
  6199. }
  6200. }
  6201. if (wxallcount > 0)
  6202. {
  6203. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6204. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6205. }
  6206. #endregion
  6207. #region 微博
  6208. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  6209. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  6210. if (wbpreallcount > wballcount)
  6211. {
  6212. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6213. wbtb = "减少" + wbtbint.ToString("f") + "%";
  6214. }
  6215. else
  6216. {
  6217. if (wbpreallcount == wballcount)
  6218. {
  6219. wbtb = "相同";
  6220. }
  6221. else
  6222. {
  6223. if (wbpreallcount > 0)
  6224. {
  6225. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6226. wbtb = "增加" + wbtbint.ToString("f") + "%";
  6227. }
  6228. }
  6229. }
  6230. if (wballcount > 0)
  6231. {
  6232. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6233. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6234. }
  6235. #endregion
  6236. }
  6237. #region 平台总数
  6238. int zzdtallcout = allcount + wballcount + wxallcount;
  6239. int prezzdtallcout = preallcount + wbpreallcount + wxpreallcount;
  6240. if (prezzdtallcout > zzdtallcout)
  6241. {
  6242. decimal zzdttbint = (Convert.ToDecimal(prezzdtallcout) - Convert.ToDecimal(zzdtallcout)) * 100 / Convert.ToDecimal(prezzdtallcout);
  6243. zzdttb = "减少" + zzdttbint.ToString("f") + "%";
  6244. }
  6245. else
  6246. {
  6247. if (prezzdtallcout == zzdtallcout)
  6248. {
  6249. zzdttb = "相同";
  6250. }
  6251. else
  6252. {
  6253. if (prezzdtallcout > 0)
  6254. {
  6255. decimal zzdttbint = (Convert.ToDecimal(zzdtallcout) - Convert.ToDecimal(prezzdtallcout)) * 100 / Convert.ToDecimal(prezzdtallcout);
  6256. zzdttb = "增加" + zzdttbint.ToString("f") + "%";
  6257. }
  6258. }
  6259. }
  6260. #endregion
  6261. string rxzb = "";
  6262. if (zzdtallcout > 0)
  6263. {
  6264. decimal rxzbint = Convert.ToDecimal(allcount) * 100 / Convert.ToDecimal(zzdtallcout);
  6265. rxzb = rxzbint.ToString("f") + "%";
  6266. }
  6267. else {
  6268. rxzb = "0%";
  6269. }
  6270. StrContent = zzdtallcout.ToString() + "," + allcount.ToString() +","+ wballcount.ToString() + "," + wxallcount.ToString() + ","
  6271. + zzdttb.ToString() + "," + tb.ToString() + "," + wbtb.ToString() + "," + wxtb.ToString() + ","
  6272. + prezzdtallcout.ToString() + "," + preallcount.ToString() + "," + wbpreallcount.ToString() + "," + wxpreallcount.ToString() + ","
  6273. + rxzb;
  6274. return StrContent.ToString() + "^" + bgnrtb_1 + "^bgnrtb_1" + "^" + json;
  6275. }
  6276. [ActionName("ReportWorkOrderInfoQuarterNewTwo")]
  6277. [HttpGet]
  6278. public string ReportWorkOrderInfoQuarterNewTwo(string dateParty)
  6279. {
  6280. string StrContent = "";
  6281. string bgmc2tb1 = "<br /><div id=\"bgmc2tb1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6282. //数据结果集
  6283. string startDate = "";
  6284. string endDate = "";
  6285. string prestartDate = "";
  6286. string preendDate = "";
  6287. string predateParty = "";
  6288. //dateParty = "2019-01-01 - 2019-12-31";
  6289. if (!string.IsNullOrEmpty(dateParty))
  6290. {
  6291. startDate = dateParty.Substring(0, 10);
  6292. endDate = dateParty.Substring(12);
  6293. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6294. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6295. }
  6296. else
  6297. {
  6298. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6299. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6300. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6301. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6302. }
  6303. predateParty = prestartDate + " - " + preendDate;
  6304. DataTable nowDataTable = recordBLL.GetWorkOrderTrainFunctionRX(startDate, endDate);
  6305. DataTable preDataTable = recordBLL.GetWorkOrderTrainFunctionRX(prestartDate, preendDate);
  6306. DataTable nowZXYWMXDataTable = recordBLL.GetWorkOrderTrainFunctionRXMX(startDate, endDate, " F_FILEFLAG=6 and F_REPAIRLEVEL <>39");
  6307. //string json = CallInTypeMatchChartData(DateTime.Now, dateParty);
  6308. string json = WorkOrderTypeMathChartDataRX(DateTime.Now, dateParty);
  6309. #region 语音
  6310. int allcount = 0;
  6311. int zxcount = 0;
  6312. int kfclcount = 0;
  6313. int zbclcount = 0;
  6314. string strzxywmx = "";
  6315. int zxcounthj = 0;
  6316. int lcskhj = 0;
  6317. string lcskfx = "";
  6318. int gpxxhj = 0;
  6319. string gpxxfx = "";
  6320. #endregion
  6321. if (nowDataTable != null)
  6322. {
  6323. if (nowDataTable.Rows.Count > 0)
  6324. {
  6325. #region 语音
  6326. #region 处理方式
  6327. //1转办,3客服处理
  6328. try
  6329. {
  6330. DataRow[] rows = nowDataTable.Select("处理方式='3'");
  6331. foreach (DataRow row in rows)
  6332. {
  6333. kfclcount += int.Parse(row["业务量"].ToString());
  6334. }
  6335. } catch { }
  6336. try
  6337. {
  6338. DataRow[] rows = nowDataTable.Select("处理方式='1'");
  6339. foreach (DataRow row in rows)
  6340. {
  6341. zbclcount += int.Parse(row["业务量"].ToString());
  6342. }
  6343. }
  6344. catch
  6345. { }
  6346. #endregion
  6347. #region 业务类型
  6348. //3投诉 ,6咨询,14建议,18表扬,19挂失
  6349. try
  6350. {
  6351. DataRow[] rows = nowDataTable.Select("业务类别='6'");
  6352. foreach (DataRow row in rows)
  6353. {
  6354. zxcount += int.Parse(row["业务量"].ToString());
  6355. }
  6356. }
  6357. catch { }
  6358. #endregion
  6359. #region 咨询业务明细
  6360. DataTable dt = new DataTable();
  6361. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  6362. if (namelist != null)
  6363. {
  6364. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='" + startDate + "'and F_CREATEDATE<='" + endDate + "'").Tables[0];
  6365. int i = 0;
  6366. int count = 0;
  6367. foreach (Model.T_Wo_WorkOrderType m in namelist)
  6368. {
  6369. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "and F_FILEFLAG=6").Length;
  6370. strzxywmx = strzxywmx + m.F_Name.Trim()+ count.ToString()+ "件,";
  6371. zxcounthj = zxcounthj + count;
  6372. i++;
  6373. }
  6374. }
  6375. try
  6376. {
  6377. DataRow[] rows = nowZXYWMXDataTable.Select("F_REPAIRLEVEL='20'");
  6378. foreach (DataRow row in rows)
  6379. {
  6380. lcskhj += int.Parse(row["YWSL"].ToString());
  6381. }
  6382. if (zxcounthj>0)
  6383. {
  6384. decimal lcskhjint = Convert.ToDecimal(lcskhj) * 100 / Convert.ToDecimal(zxcounthj);
  6385. lcskfx = lcskhjint.ToString("f") + "%";
  6386. }
  6387. else
  6388. {
  6389. lcskfx = "0%";
  6390. }
  6391. }
  6392. catch { }
  6393. try
  6394. {
  6395. DataRow[] rows = nowZXYWMXDataTable.Select("F_REPAIRLEVEL='24'");
  6396. foreach (DataRow row in rows)
  6397. {
  6398. gpxxhj += int.Parse(row["YWSL"].ToString());
  6399. }
  6400. if (zxcounthj > 0)
  6401. {
  6402. decimal gpxxhjint = Convert.ToDecimal(gpxxhj) * 100 / Convert.ToDecimal(zxcounthj);
  6403. gpxxfx = gpxxhjint.ToString("f") + "%";
  6404. }
  6405. else
  6406. {
  6407. gpxxfx = "0%";
  6408. }
  6409. }
  6410. catch { }
  6411. #endregion
  6412. allcount = kfclcount+ zbclcount;
  6413. #endregion
  6414. }
  6415. }
  6416. string rjsl = "";
  6417. int rgjtcount = zxcount;
  6418. string rgjtl = "";
  6419. string zjhfl = "";
  6420. string zbaqhfl = "100%";
  6421. if (allcount > 0)
  6422. {
  6423. decimal rgjtint = Convert.ToDecimal(rgjtcount) * 100 / Convert.ToDecimal(allcount);
  6424. rgjtl = rgjtint.ToString("f") + "%";
  6425. decimal zjhfint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(allcount);
  6426. zjhfl = zjhfint.ToString("f") + "%";
  6427. rjsl=(Convert.ToDecimal(allcount)/90).ToString("f") + "%";
  6428. }
  6429. else
  6430. {
  6431. rgjtl = "0%";
  6432. zjhfl = "0%";
  6433. }
  6434. StrContent = allcount.ToString() + "," + rjsl.ToString() + "," + rgjtcount.ToString() + ","
  6435. + rgjtl.ToString()+","+ kfclcount.ToString()+ "," + zjhfl.ToString() + ","
  6436. + zbclcount.ToString()+ "," + zbaqhfl.ToString();
  6437. return StrContent.ToString() + "^" + bgmc2tb1 + "^bgmc2tb1" + "^" + json + "^" + zxcounthj.ToString() + "^" + strzxywmx+ "^" + lcskfx+ "^" + gpxxfx;
  6438. }
  6439. [ActionName("ReportWorkOrderInfoQuarterNewTwoZXMX")]
  6440. [HttpGet]
  6441. public string ReportWorkOrderInfoQuarterNewTwoZXMX(string dateParty)
  6442. {
  6443. string StrContent = "";
  6444. StringBuilder bgmc2tb4 = new StringBuilder();
  6445. StringBuilder bgmc2tb5 = new StringBuilder();
  6446. string bgmc2tb2 = "<br /><div id=\"bgmc2tb2\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6447. //数据结果集
  6448. string startDate = "";
  6449. string endDate = "";
  6450. string prestartDate = "";
  6451. string preendDate = "";
  6452. string predateParty = "";
  6453. #region 以受理方式为标准的分析情况
  6454. int TotalCount = 0;
  6455. int TotalCount_wb = 0;
  6456. int TotalCount_wx = 0;
  6457. int TotalCount_dh = 0;
  6458. string tsbl_wb = "";
  6459. string tsbl_wx = "";
  6460. string tsbl_dh = "";
  6461. #endregion
  6462. #region 以责任部门为标准的分析情况(转办)
  6463. int TotalCount_ajry = 0;
  6464. int TotalCount_kyry = 0;
  6465. int TotalCount_qtry = 0;
  6466. int TotalCountZB = 0;
  6467. #endregion
  6468. //dateParty = "2019-01-01 - 2019-12-31";
  6469. if (!string.IsNullOrEmpty(dateParty))
  6470. {
  6471. startDate = dateParty.Substring(0, 10);
  6472. endDate = dateParty.Substring(12);
  6473. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6474. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6475. }
  6476. else
  6477. {
  6478. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6479. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6480. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6481. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6482. }
  6483. predateParty = prestartDate + " - " + preendDate;
  6484. DataTable nowDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(startDate, endDate);
  6485. DataTable dataContent = recordBLL.WorkOrderDate(startDate, endDate);
  6486. DataTable preDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(prestartDate, preendDate);
  6487. //string json = CallInTypeMatchChartData(DateTime.Now, dateParty);
  6488. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6489. #region 投诉
  6490. int kfclcount = 0;
  6491. int zbclcount = 0;
  6492. int tscounthj = 0;
  6493. string tshjl = "";
  6494. #endregion
  6495. if (nowDataTable != null)
  6496. {
  6497. if (nowDataTable.Rows.Count > 0)
  6498. {
  6499. #region 语音
  6500. #region 处理方式
  6501. //1转办,3客服处理
  6502. try
  6503. {
  6504. DataRow[] rows = nowDataTable.Select("业务类别='3' ");
  6505. foreach (DataRow row in rows)
  6506. {
  6507. tscounthj += int.Parse(row["业务量"].ToString());
  6508. }
  6509. }
  6510. catch { }
  6511. try
  6512. {
  6513. DataRow[] rows = nowDataTable.Select("业务类别='3' and 处理方式='3'");
  6514. foreach (DataRow row in rows)
  6515. {
  6516. kfclcount += int.Parse(row["业务量"].ToString());
  6517. }
  6518. }
  6519. catch { }
  6520. try
  6521. {
  6522. DataRow[] rows = nowDataTable.Select("业务类别='3' and 处理方式='1'");
  6523. foreach (DataRow row in rows)
  6524. {
  6525. zbclcount += int.Parse(row["业务量"].ToString());
  6526. }
  6527. }
  6528. catch
  6529. { }
  6530. #endregion
  6531. #endregion
  6532. #region 以受理方式为标准的分析情况
  6533. bgmc2tb4.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6534. bgmc2tb4.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:102.5pt;\">受理方式</td>");
  6535. bgmc2tb4.Append("<td style=\"width:120.5pt;\">投诉件数</td><td style=\"width:120.5pt;\">处理方式</td>");
  6536. bgmc2tb4.Append("<td style=\"width:120.5pt;\">回访率</td><td style=\"width:120.5pt;\">满意度</td>");
  6537. bgmc2tb4.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6538. if (dataContent != null)
  6539. {
  6540. #region 投诉总量和总投诉占比
  6541. DataRow[] rowswb = dataContent.Select("工单类型='微博' and F_HOUSING='投诉'");
  6542. foreach (DataRow row in rowswb)
  6543. {
  6544. TotalCount_wb += int.Parse(row["总数"].ToString());
  6545. }
  6546. DataRow[] rowswx = dataContent.Select("工单类型='微信' and F_HOUSING='投诉'");
  6547. foreach (DataRow row in rowswx)
  6548. {
  6549. TotalCount_wx += int.Parse(row["总数"].ToString());
  6550. }
  6551. DataRow[] rowsyy = dataContent.Select("工单类型='语音' and F_HOUSING='投诉'");
  6552. foreach (DataRow row in rowsyy)
  6553. {
  6554. TotalCount_dh += int.Parse(row["总数"].ToString());
  6555. }
  6556. TotalCount = TotalCount_wb + TotalCount_wx + TotalCount_dh;
  6557. if (TotalCount > 0)
  6558. {
  6559. decimal tsbl_wbint = Convert.ToDecimal(TotalCount_wb) * 100 / Convert.ToDecimal(TotalCount);
  6560. tsbl_wb = tsbl_wbint.ToString("f") + "%";
  6561. decimal tsbl_wxint = Convert.ToDecimal(TotalCount_wx) * 100 / Convert.ToDecimal(TotalCount);
  6562. tsbl_wx = tsbl_wxint.ToString("f") + "%";
  6563. decimal tsbl_dhint = Convert.ToDecimal(TotalCount_dh) * 100 / Convert.ToDecimal(TotalCount);
  6564. tsbl_dh = tsbl_dhint.ToString("f") + "%";
  6565. }
  6566. else
  6567. {
  6568. tsbl_wb = "0%"; tsbl_wx = "0%"; tsbl_dh = "0%";
  6569. }
  6570. #endregion
  6571. #region 满意度
  6572. #endregion
  6573. }
  6574. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + TotalCount_wb.ToString() + "</td><td>转办</td><td>100%</td><td>满意</td><td>" + tsbl_wb + "</td>" + "</tr>");
  6575. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + TotalCount_wx.ToString() + "</td><td>转办</td><td>100%</td><td>满意</td><td>" + tsbl_wx + "</td>" + "</tr>");
  6576. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>电话</td><td>" + TotalCount_dh.ToString() + "</td><td>转办+客服化解</td><td>100%</td><td>满意</td><td>" + tsbl_dh + "</td>" + "</tr>");
  6577. bgmc2tb4.Append("</tbody></table>");
  6578. #endregion
  6579. #region 以责任部门为标准的分析情况(转办)
  6580. bgmc2tb5.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6581. bgmc2tb5.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:120.55pt;\">部门</td>");
  6582. bgmc2tb5.Append("<td style=\"width:120.5pt;\">员工服务</td><td style=\"width:120.5pt;\">政策规定</td>");
  6583. bgmc2tb5.Append("<td style=\"width:120.5pt;\">设备</td><td style=\"width:120.5pt;\">合计</td>");
  6584. bgmc2tb5.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6585. if (dataContent != null)
  6586. {
  6587. DataRow[] rowsZB = dataContent.Select("F_HOUSING='投诉' and 处理方式='转办' ");
  6588. foreach (DataRow row in rowsZB)
  6589. {
  6590. TotalCountZB += int.Parse(row["总数"].ToString());
  6591. }
  6592. DataRow[] rowsajry = dataContent.Select("F_HOUSING='投诉' and 处理方式='转办' and F_ADSLACCOUNT='投诉安检工作人员'");
  6593. foreach (DataRow row in rowsajry)
  6594. {
  6595. TotalCount_ajry += int.Parse(row["总数"].ToString());
  6596. }
  6597. DataRow[] rowskyry = dataContent.Select("F_HOUSING='投诉' and 处理方式='转办' and F_ADSLACCOUNT='投诉客运工作人员'");
  6598. foreach (DataRow row in rowskyry)
  6599. {
  6600. TotalCount_kyry += int.Parse(row["总数"].ToString());
  6601. }
  6602. TotalCount_qtry = TotalCountZB - TotalCount_ajry - TotalCount_kyry;
  6603. }
  6604. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>安保部</td><td>" + TotalCount_ajry.ToString() + "</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6605. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>站务中心</td><td>" + TotalCount_kyry.ToString() + " </td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6606. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>其他</td><td>" + TotalCount_qtry.ToString() + "</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6607. bgmc2tb5.Append("</tbody></table>");
  6608. #endregion
  6609. #region 化解率
  6610. kfclcount = tscounthj - zbclcount;
  6611. if (tscounthj > 0)
  6612. {
  6613. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  6614. tshjl = kfclcountint.ToString("f") + "%";
  6615. }
  6616. else
  6617. {
  6618. tshjl = "0%";
  6619. }
  6620. #endregion
  6621. }
  6622. }
  6623. else {
  6624. bgmc2tb4.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6625. bgmc2tb4.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:102.5pt;\">受理方式</td>");
  6626. bgmc2tb4.Append("<td style=\"width:120.5pt;\">投诉件数</td><td style=\"width:120.5pt;\">处理方式</td>");
  6627. bgmc2tb4.Append("<td style=\"width:120.5pt;\">回访率</td><td style=\"width:120.5pt;\">满意度</td>");
  6628. bgmc2tb4.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6629. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>0</td><td>转办</td><td>0%</td><td>/</td><td>/</td>" + "</tr>");
  6630. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>0</td><td>转办</td><td>0%</td><td>/</td><td>/</td>" + "</tr>");
  6631. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>电话</td><td>0</td><td>转办+客服化解</td><td>0%</td><td>/</td><td>/</td>" + "</tr>");
  6632. bgmc2tb4.Append("</tbody></table>");
  6633. tsbl_dh = "0%";
  6634. bgmc2tb5.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6635. bgmc2tb5.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:120.55pt;\">部门</td>");
  6636. bgmc2tb5.Append("<td style=\"width:120.5pt;\">员工服务</td><td style=\"width:120.5pt;\">政策规定</td>");
  6637. bgmc2tb5.Append("<td style=\"width:120.5pt;\">设备</td><td style=\"width:120.5pt;\">合计</td>");
  6638. bgmc2tb5.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6639. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>安保部</td><td>0</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6640. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>站务中心</td><td>0 </td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6641. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>其他</td><td>0</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6642. bgmc2tb5.Append("</tbody></table>");
  6643. }
  6644. return StrContent.ToString() + "^" + bgmc2tb2 + "^bgmc2tb2" + "^" + json + "^" + tscounthj.ToString()
  6645. + "^" + zbclcount.ToString()+"^" + kfclcount.ToString()+ "^" + tshjl + "^" + bgmc2tb4 + "^" + bgmc2tb5
  6646. + "^" + tsbl_dh;
  6647. }
  6648. [ActionName("ReportWorkOrderInfoQuarterNewTwoQTMX")]
  6649. [HttpGet]
  6650. public string ReportWorkOrderInfoQuarterNewTwoQTMX(string dateParty)
  6651. {
  6652. string StrContent = "";
  6653. string bgmc2tb2 = "<br /><div id=\"bgmc2tb2\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6654. //数据结果集
  6655. string startDate = "";
  6656. string endDate = "";
  6657. string prestartDate = "";
  6658. string preendDate = "";
  6659. string predateParty = "";
  6660. //dateParty = "2019-01-01 - 2019-12-31";
  6661. if (!string.IsNullOrEmpty(dateParty))
  6662. {
  6663. startDate = dateParty.Substring(0, 10);
  6664. endDate = dateParty.Substring(12);
  6665. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6666. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6667. }
  6668. else
  6669. {
  6670. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6671. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6672. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6673. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6674. }
  6675. predateParty = prestartDate + " - " + preendDate;
  6676. DataTable nowDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(startDate, endDate);
  6677. DataTable preDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(prestartDate, preendDate);
  6678. //string json = CallInTypeMatchChartData(DateTime.Now, dateParty);
  6679. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6680. #region
  6681. int jycount = 0;
  6682. int bycount = 0;
  6683. int gscount = 0;
  6684. #endregion
  6685. if (nowDataTable != null)
  6686. {
  6687. if (nowDataTable.Rows.Count > 0)
  6688. {
  6689. #region 建议
  6690. try
  6691. {
  6692. DataRow[] rows = nowDataTable.Select("业务类别='14'");
  6693. foreach (DataRow row in rows)
  6694. {
  6695. jycount += int.Parse(row["业务量"].ToString());
  6696. }
  6697. }
  6698. catch
  6699. { }
  6700. #endregion
  6701. #region 表扬
  6702. try
  6703. {
  6704. DataRow[] rows = nowDataTable.Select("业务类别='18'");
  6705. foreach (DataRow row in rows)
  6706. {
  6707. bycount += int.Parse(row["业务量"].ToString());
  6708. }
  6709. }
  6710. catch
  6711. { }
  6712. #endregion
  6713. #region 挂失
  6714. try
  6715. {
  6716. DataRow[] rows = nowDataTable.Select("业务类别='19'");
  6717. foreach (DataRow row in rows)
  6718. {
  6719. gscount += int.Parse(row["业务量"].ToString());
  6720. }
  6721. }
  6722. catch
  6723. { }
  6724. #endregion
  6725. }
  6726. }
  6727. return StrContent.ToString() + "^" + bgmc2tb2 + "^bgmc2tb2" + "^" + json + "^" + jycount.ToString()
  6728. + "^" + gscount.ToString() + "^" + bycount.ToString();
  6729. }
  6730. [ActionName("ReportWorkOrderInfoQuarterNewTwoWXMX")]
  6731. [HttpGet]
  6732. public string ReportWorkOrderInfoQuarterNewTwoWXMX(string dateParty)
  6733. {
  6734. string StrContent = "";
  6735. string bgmc4tb1 = "<br /><div id=\"bgmc4tb1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6736. //数据结果集
  6737. string startDate = "";
  6738. string endDate = "";
  6739. string prestartDate = "";
  6740. string preendDate = "";
  6741. string predateParty = "";
  6742. //dateParty = "2019-01-01 - 2019-12-31";
  6743. if (!string.IsNullOrEmpty(dateParty))
  6744. {
  6745. startDate = dateParty.Substring(0, 10);
  6746. endDate = dateParty.Substring(12);
  6747. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6748. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6749. }
  6750. else
  6751. {
  6752. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6753. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6754. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6755. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6756. }
  6757. predateParty = prestartDate + " - " + preendDate;
  6758. DataTable wxDataTable = recordBLL.GetWorkOrderTrainFunctionRXWX(startDate, endDate,"3");
  6759. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6760. #region
  6761. int wxcount = 0;
  6762. int wxcountrx = 0;
  6763. int wxxtCount = 0;
  6764. #endregion
  6765. #region 微信
  6766. //微信业务工单数
  6767. wxxtCount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0);
  6768. if (wxDataTable != null)
  6769. {
  6770. if (wxDataTable.Rows.Count > 0)
  6771. {
  6772. try
  6773. {
  6774. DataRow[] rows = wxDataTable.Select("");
  6775. foreach (DataRow row in rows)
  6776. {
  6777. wxcountrx += int.Parse(row["业务量"].ToString());
  6778. }
  6779. }
  6780. catch
  6781. { }
  6782. }
  6783. }
  6784. wxcount = wxcountrx + wxxtCount;
  6785. #endregion
  6786. return StrContent.ToString() + "^" + bgmc4tb1 + "^bgmc4tb1" + "^" + json + "^" + wxcount.ToString();
  6787. }
  6788. [ActionName("ReportWorkOrderInfoQuarterNewTwoWBMX")]
  6789. [HttpGet]
  6790. public string ReportWorkOrderInfoQuarterNewTwoWBMX(string dateParty)
  6791. {
  6792. string StrContent = "";
  6793. string bgmc3tb1 = "<br /><div id=\"bgmc3tb1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6794. //数据结果集
  6795. string startDate = "";
  6796. string endDate = "";
  6797. string prestartDate = "";
  6798. string preendDate = "";
  6799. string predateParty = "";
  6800. //dateParty = "2019-01-01 - 2019-12-31";
  6801. if (!string.IsNullOrEmpty(dateParty))
  6802. {
  6803. startDate = dateParty.Substring(0, 10);
  6804. endDate = dateParty.Substring(12);
  6805. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6806. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6807. }
  6808. else
  6809. {
  6810. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6811. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6812. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6813. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6814. }
  6815. predateParty = prestartDate + " - " + preendDate;
  6816. DataTable wbDataTable = recordBLL.GetWorkOrderTrainFunctionRXWX(startDate, endDate, "4");
  6817. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6818. #region
  6819. int wbcount = 0;
  6820. int wbcountrx = 0;
  6821. int wbxtCount = 0;
  6822. #endregion
  6823. #region 微信
  6824. //微博业务工单数
  6825. wbxtCount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0);
  6826. if (wbDataTable != null)
  6827. {
  6828. if (wbDataTable.Rows.Count > 0)
  6829. {
  6830. try
  6831. {
  6832. DataRow[] rows = wbDataTable.Select("");
  6833. foreach (DataRow row in rows)
  6834. {
  6835. wbcountrx += int.Parse(row["业务量"].ToString());
  6836. }
  6837. }
  6838. catch
  6839. { }
  6840. }
  6841. }
  6842. wbcount = wbcountrx + wbxtCount;
  6843. #endregion
  6844. return StrContent.ToString() + "^" + bgmc3tb1 + "^bgmc3tb1" + "^" + json + "^" + wbcount.ToString();
  6845. }
  6846. //热线类型 图表
  6847. public string WorkOrderTypeMathChartDataRX(DateTime? NowDateTime, string dateParty)
  6848. {
  6849. //数据结果集
  6850. MainChartModel dataModel = new MainChartModel();
  6851. string startDate = "";
  6852. string endDate = "";
  6853. if (!string.IsNullOrEmpty(dateParty))
  6854. {
  6855. startDate = dateParty.Substring(0, 10);
  6856. endDate = dateParty.Substring(12);
  6857. }
  6858. else
  6859. {
  6860. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6861. }
  6862. DataTable datas = recordBLL.GetWorkOrderBussTypeDataRX(startDate, endDate);
  6863. DataTable newTable = new DataTable();
  6864. newTable.Columns.Add("业务类型");
  6865. newTable.Columns.Add("工单数量");
  6866. DataRow dataRow;
  6867. if (datas != null && datas.Rows.Count > 0)
  6868. {
  6869. foreach (DataRow thisRow in datas.Rows)
  6870. {
  6871. if (thisRow["BusinessType"].ToString() == "6")
  6872. {
  6873. dataRow = newTable.NewRow();
  6874. dataRow["业务类型"] = "咨询";
  6875. int totalCount = 0;
  6876. string getCount = thisRow["callInCount"].ToString();
  6877. if (!string.IsNullOrEmpty(getCount))
  6878. {
  6879. totalCount = int.Parse(getCount);
  6880. }
  6881. dataRow["工单数量"] = totalCount;
  6882. newTable.Rows.Add(dataRow);
  6883. }
  6884. else if ((thisRow["BusinessType"].ToString() == "14"))
  6885. {
  6886. dataRow = newTable.NewRow();
  6887. dataRow["业务类型"] = "建议";
  6888. dataRow["工单数量"] = thisRow["callInCount"];
  6889. newTable.Rows.Add(dataRow);
  6890. }
  6891. else if ((thisRow["BusinessType"].ToString() == "18"))
  6892. {
  6893. dataRow = newTable.NewRow();
  6894. dataRow["业务类型"] = "表扬";
  6895. dataRow["工单数量"] = thisRow["callInCount"];
  6896. newTable.Rows.Add(dataRow);
  6897. }
  6898. else if ((thisRow["BusinessType"].ToString() == "19"))
  6899. {
  6900. dataRow = newTable.NewRow();
  6901. dataRow["业务类型"] = "挂失";
  6902. dataRow["工单数量"] = thisRow["callInCount"];
  6903. newTable.Rows.Add(dataRow);
  6904. }
  6905. else if ((thisRow["BusinessType"].ToString() == "3"))
  6906. {
  6907. dataRow = newTable.NewRow();
  6908. dataRow["业务类型"] = "投诉";
  6909. dataRow["工单数量"] = thisRow["callInCount"];
  6910. newTable.Rows.Add(dataRow);
  6911. }
  6912. }
  6913. }
  6914. if (newTable != null && newTable.Rows.Count > 0)
  6915. {
  6916. string[] strArr = new string[newTable.Rows.Count];
  6917. string contentArr = "";
  6918. for (int i = 0; i < newTable.Rows.Count; i++)
  6919. {
  6920. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  6921. if (i == 0)
  6922. {
  6923. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6924. }
  6925. else
  6926. {
  6927. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6928. }
  6929. }
  6930. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  6931. dataModel.datas = "[" + contentArr + "]";
  6932. }
  6933. return JsonConvert.SerializeObject(dataModel);
  6934. }
  6935. //热线咨询明细图表
  6936. public string zxywtypeWorkOrderPreMX(DateTime? NowDateTime, string dateParty)
  6937. {
  6938. //数据结果集
  6939. MainChartModel dataModel = new MainChartModel();
  6940. string startDate = "";
  6941. string endDate = "";
  6942. DataTable dt = new DataTable();
  6943. try
  6944. {
  6945. if (!string.IsNullOrEmpty(dateParty))
  6946. {
  6947. startDate = dateParty.Substring(0, 10);
  6948. endDate = dateParty.Substring(12);
  6949. }
  6950. else
  6951. {
  6952. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6953. }
  6954. DataTable newTable = new DataTable();
  6955. newTable.Columns.Add("业务类型");
  6956. newTable.Columns.Add("工单数量");
  6957. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  6958. if (namelist != null)
  6959. {
  6960. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='" + startDate + "'and F_CREATEDATE<='" + endDate + "' and F_FILEFLAG=6").Tables[0];
  6961. //dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  6962. int i = 0;
  6963. int count = 0;
  6964. DataRow dataRow;
  6965. foreach (Model.T_Wo_WorkOrderType m in namelist)
  6966. {
  6967. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  6968. dataRow = newTable.NewRow();
  6969. dataRow["业务类型"] = m.F_Name.Trim();
  6970. dataRow["工单数量"] = count.ToString();
  6971. newTable.Rows.Add(dataRow);
  6972. i++;
  6973. }
  6974. }
  6975. if (newTable != null && newTable.Rows.Count > 0)
  6976. {
  6977. string[] strArr = new string[newTable.Rows.Count];
  6978. string contentArr = "";
  6979. for (int i = 0; i < newTable.Rows.Count; i++)
  6980. {
  6981. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  6982. if (i == 0)
  6983. {
  6984. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6985. }
  6986. else
  6987. {
  6988. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6989. }
  6990. }
  6991. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  6992. dataModel.datas = "[" + contentArr + "]";
  6993. }
  6994. }
  6995. catch (Exception ex) { }
  6996. finally { dt.Clear(); dt.Dispose(); }
  6997. return JsonConvert.SerializeObject(dataModel);
  6998. }
  6999. /// <summary>
  7000. /// 季度
  7001. /// </summary>
  7002. /// <returns></returns>
  7003. [ActionName("ReportWorkOrderInfoQuarter")]
  7004. [HttpGet]
  7005. public string ReportWorkOrderInfoQuarter(string dateParty)
  7006. {
  7007. string res = "^divWorkOrderInfoOneWeekPie";
  7008. //数据结果集
  7009. string startDate = "";
  7010. string endDate = "";
  7011. string prestartDate = "";
  7012. string preendDate = "";
  7013. string predateParty = "";
  7014. if (!string.IsNullOrEmpty(dateParty))
  7015. {
  7016. startDate = dateParty.Substring(0, 10);
  7017. endDate = dateParty.Substring(12);
  7018. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  7019. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  7020. }
  7021. else
  7022. {
  7023. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  7024. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  7025. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  7026. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  7027. }
  7028. predateParty = prestartDate + " - " + preendDate;
  7029. StringBuilder StrContent = new StringBuilder();
  7030. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  7031. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  7032. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  7033. StrContent.Append("<td style=\"width:70.85pt;\">同比上季度</td>");
  7034. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  7035. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  7036. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  7037. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  7038. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  7039. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  7040. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  7041. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  7042. #region 微信
  7043. int wxallcount = 0;
  7044. int wxpreallcount = 0;
  7045. int wxzxcount = 0;
  7046. int wxprezxcount = 0;
  7047. string wxzxzb = "";
  7048. int wxjycount = 0;
  7049. int wxprejycount = 0;
  7050. int wxbycount = 0;
  7051. int wxprebycount = 0;
  7052. int wxgscount = 0;
  7053. int wxpregscount = 0;
  7054. int wxtscount = 0;
  7055. int wxpretscount = 0;
  7056. string wxtszb = "0";
  7057. string wxtb = "0";
  7058. #endregion
  7059. #region 微博
  7060. int wballcount = 0;
  7061. int wbpreallcount = 0;
  7062. int wbzxcount = 0;
  7063. int wbprezxcount = 0;
  7064. string wbzxzb = "";
  7065. int wbjycount = 0;
  7066. int wbprejycount = 0;
  7067. int wbbycount = 0;
  7068. int wbprebycount = 0;
  7069. int wbgscount = 0;
  7070. int wbpregscount = 0;
  7071. int wbtscount = 0;
  7072. int wbpretscount = 0;
  7073. string wbtszb = "0";
  7074. string wbtb = "0";
  7075. #endregion
  7076. if (nowDataTable != null)
  7077. {
  7078. if (nowDataTable.Rows.Count > 0)
  7079. {
  7080. #region 语音
  7081. int allcount = 0;
  7082. int preallcount = 0;
  7083. int zxcount = 0;
  7084. int prezxcount = 0;
  7085. string zxzb = "";
  7086. try
  7087. {
  7088. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7089. foreach (DataRow row in rows)
  7090. {
  7091. zxcount += int.Parse(row["总数"].ToString());
  7092. }
  7093. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7094. foreach (DataRow row in rows1)
  7095. {
  7096. prezxcount += int.Parse(row["总数"].ToString());
  7097. }
  7098. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7099. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7100. }
  7101. catch
  7102. { }
  7103. int jycount = 0;
  7104. int prejycount = 0;
  7105. try
  7106. {
  7107. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7108. foreach (DataRow row in rows)
  7109. {
  7110. jycount += int.Parse(row["总数"].ToString());
  7111. }
  7112. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7113. foreach (DataRow row in rows1)
  7114. {
  7115. prejycount += int.Parse(row["总数"].ToString());
  7116. }
  7117. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7118. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7119. }
  7120. catch
  7121. { }
  7122. int bycount = 0;
  7123. int prebycount = 0;
  7124. try
  7125. {
  7126. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7127. foreach (DataRow row in rows)
  7128. {
  7129. bycount += int.Parse(row["总数"].ToString());
  7130. }
  7131. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7132. foreach (DataRow row in rows1)
  7133. {
  7134. prebycount += int.Parse(row["总数"].ToString());
  7135. }
  7136. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7137. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7138. }
  7139. catch
  7140. { }
  7141. int gscount = 0;
  7142. int pregscount = 0;
  7143. try
  7144. {
  7145. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7146. foreach (DataRow row in rows)
  7147. {
  7148. gscount += int.Parse(row["总数"].ToString());
  7149. }
  7150. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7151. foreach (DataRow row in rows1)
  7152. {
  7153. pregscount += int.Parse(row["总数"].ToString());
  7154. }
  7155. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7156. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7157. }
  7158. catch
  7159. { }
  7160. int tscount = 0;
  7161. int pretscount = 0;
  7162. string tszb = "";
  7163. try
  7164. {
  7165. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7166. foreach (DataRow row in rows)
  7167. {
  7168. tscount += int.Parse(row["总数"].ToString());
  7169. }
  7170. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7171. foreach (DataRow row in rows1)
  7172. {
  7173. pretscount += int.Parse(row["总数"].ToString());
  7174. }
  7175. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7176. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7177. }
  7178. catch
  7179. { }
  7180. allcount = zxcount + jycount + bycount + gscount + tscount;
  7181. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  7182. string tb = "";
  7183. if (preallcount > allcount)
  7184. {
  7185. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  7186. tb = "减少" + tbint.ToString("f") + "%";
  7187. }
  7188. else
  7189. {
  7190. if (preallcount == allcount)
  7191. {
  7192. tb = "相同";
  7193. }
  7194. else
  7195. {
  7196. if (preallcount > 0)
  7197. {
  7198. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  7199. tb = "增加" + tbint.ToString("f") + "%";
  7200. }
  7201. }
  7202. }
  7203. if (allcount > 0)
  7204. {
  7205. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7206. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7207. }
  7208. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  7209. #endregion
  7210. #region 微信
  7211. try
  7212. {
  7213. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7214. foreach (DataRow row in rows)
  7215. {
  7216. wxzxcount += int.Parse(row["总数"].ToString());
  7217. }
  7218. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7219. foreach (DataRow row in rows1)
  7220. {
  7221. wxprezxcount += int.Parse(row["总数"].ToString());
  7222. }
  7223. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7224. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7225. }
  7226. catch
  7227. { }
  7228. try
  7229. {
  7230. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7231. foreach (DataRow row in rows)
  7232. {
  7233. wxjycount += int.Parse(row["总数"].ToString());
  7234. }
  7235. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7236. foreach (DataRow row in rows1)
  7237. {
  7238. wxprejycount += int.Parse(row["总数"].ToString());
  7239. }
  7240. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7241. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7242. }
  7243. catch
  7244. { }
  7245. try
  7246. {
  7247. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7248. foreach (DataRow row in rows)
  7249. {
  7250. wxbycount += int.Parse(row["总数"].ToString());
  7251. }
  7252. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7253. foreach (DataRow row in rows1)
  7254. {
  7255. wxprebycount += int.Parse(row["总数"].ToString());
  7256. }
  7257. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7258. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7259. }
  7260. catch
  7261. { }
  7262. try
  7263. {
  7264. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7265. foreach (DataRow row in rows)
  7266. {
  7267. wxgscount += int.Parse(row["总数"].ToString());
  7268. }
  7269. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7270. foreach (DataRow row in rows1)
  7271. {
  7272. wxpregscount += int.Parse(row["总数"].ToString());
  7273. }
  7274. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7275. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7276. }
  7277. catch
  7278. { }
  7279. try
  7280. {
  7281. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7282. foreach (DataRow row in rows)
  7283. {
  7284. wxtscount += int.Parse(row["总数"].ToString());
  7285. }
  7286. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7287. foreach (DataRow row in rows1)
  7288. {
  7289. wxpretscount += int.Parse(row["总数"].ToString());
  7290. }
  7291. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7292. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7293. }
  7294. catch
  7295. { }
  7296. //prestartDate, preendDate
  7297. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  7298. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7299. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  7300. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7301. if (wxpreallcount > wxallcount)
  7302. {
  7303. if (wxpreallcount > 0)
  7304. {
  7305. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7306. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7307. }
  7308. }
  7309. else
  7310. {
  7311. if (wxpreallcount == wxallcount)
  7312. {
  7313. wxtb = "相同";
  7314. }
  7315. else
  7316. {
  7317. if (wxpreallcount > 0)
  7318. {
  7319. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7320. wxtb = "增加" + wxtbint.ToString("f") + "%";
  7321. }
  7322. }
  7323. }
  7324. if (wxallcount > 0)
  7325. {
  7326. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7327. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7328. }
  7329. #endregion
  7330. #region 微博
  7331. try
  7332. {
  7333. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7334. foreach (DataRow row in rows)
  7335. {
  7336. wbzxcount += int.Parse(row["总数"].ToString());
  7337. }
  7338. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7339. foreach (DataRow row in rows1)
  7340. {
  7341. wbprezxcount += int.Parse(row["总数"].ToString());
  7342. }
  7343. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7344. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7345. }
  7346. catch
  7347. { }
  7348. try
  7349. {
  7350. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7351. foreach (DataRow row in rows)
  7352. {
  7353. wbjycount += int.Parse(row["总数"].ToString());
  7354. }
  7355. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7356. foreach (DataRow row in rows1)
  7357. {
  7358. wbprejycount += int.Parse(row["总数"].ToString());
  7359. }
  7360. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7361. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7362. }
  7363. catch
  7364. { }
  7365. try
  7366. {
  7367. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7368. foreach (DataRow row in rows)
  7369. {
  7370. wbbycount += int.Parse(row["总数"].ToString());
  7371. }
  7372. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7373. foreach (DataRow row in rows1)
  7374. {
  7375. wbprebycount += int.Parse(row["总数"].ToString());
  7376. }
  7377. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7378. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7379. }
  7380. catch
  7381. { }
  7382. try
  7383. {
  7384. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7385. foreach (DataRow row in rows)
  7386. {
  7387. wbgscount += int.Parse(row["总数"].ToString());
  7388. }
  7389. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7390. foreach (DataRow row in rows1)
  7391. {
  7392. wbpregscount += int.Parse(row["总数"].ToString());
  7393. }
  7394. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7395. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7396. }
  7397. catch
  7398. { }
  7399. try
  7400. {
  7401. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7402. foreach (DataRow row in rows)
  7403. {
  7404. wbtscount += int.Parse(row["总数"].ToString());
  7405. }
  7406. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7407. foreach (DataRow row in rows1)
  7408. {
  7409. wbpretscount += int.Parse(row["总数"].ToString());
  7410. }
  7411. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7412. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7413. }
  7414. catch
  7415. { }
  7416. //prestartDate,preendDate
  7417. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  7418. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  7419. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  7420. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  7421. if (wbpreallcount > wballcount)
  7422. {
  7423. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7424. wbtb = "减少" + wbtbint.ToString("f") + "%";
  7425. }
  7426. else
  7427. {
  7428. if (wbpreallcount == wballcount)
  7429. {
  7430. wbtb = "相同";
  7431. }
  7432. else
  7433. {
  7434. if (wbpreallcount > 0)
  7435. {
  7436. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7437. wbtb = "增加" + wbtbint.ToString("f") + "%";
  7438. }
  7439. }
  7440. }
  7441. if (wballcount > 0)
  7442. {
  7443. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7444. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7445. }
  7446. #endregion
  7447. }
  7448. else
  7449. {
  7450. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7451. }
  7452. }
  7453. else
  7454. {
  7455. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7456. #region 微信
  7457. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7458. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7459. if (wxpreallcount > wxallcount)
  7460. {
  7461. if (wxpreallcount > 0)
  7462. {
  7463. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7464. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7465. }
  7466. }
  7467. else
  7468. {
  7469. if (wxpreallcount == wxallcount)
  7470. {
  7471. wxtb = "相同";
  7472. }
  7473. else
  7474. {
  7475. if (wxpreallcount > 0)
  7476. {
  7477. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7478. wxtb = "增加" + wxtbint.ToString("f") + "%";
  7479. }
  7480. }
  7481. }
  7482. if (wxallcount > 0)
  7483. {
  7484. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7485. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7486. }
  7487. #endregion
  7488. #region 微博
  7489. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  7490. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  7491. if (wbpreallcount > wballcount)
  7492. {
  7493. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7494. wbtb = "减少" + wbtbint.ToString("f") + "%";
  7495. }
  7496. else
  7497. {
  7498. if (wbpreallcount == wballcount)
  7499. {
  7500. wbtb = "相同";
  7501. }
  7502. else
  7503. {
  7504. if (wbpreallcount > 0)
  7505. {
  7506. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7507. wbtb = "增加" + wbtbint.ToString("f") + "%";
  7508. }
  7509. }
  7510. }
  7511. if (wballcount > 0)
  7512. {
  7513. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7514. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7515. }
  7516. #endregion
  7517. }
  7518. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  7519. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7520. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  7521. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate,0) + wballcount;
  7522. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  7523. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  7524. StrContent.Append("</tbody></table>");
  7525. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共16件,投诉化解率为:76%)<br /><br /></div>";
  7526. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  7527. }
  7528. /// <summary>
  7529. /// 年度
  7530. /// </summary>
  7531. /// <returns></returns>
  7532. [ActionName("ReportWorkOrderInfoYear")]
  7533. [HttpGet]
  7534. public string ReportWorkOrderInfoYear(string dateParty)
  7535. {
  7536. string res = "^divWorkOrderInfoOneWeekPie";
  7537. //数据结果集
  7538. string startDate = "";
  7539. string endDate = "";
  7540. string prestartDate = "";
  7541. string preendDate = "";
  7542. string predateParty = "";
  7543. if (!string.IsNullOrEmpty(dateParty))
  7544. {
  7545. startDate = dateParty.Substring(0, 10);
  7546. endDate = dateParty.Substring(12);
  7547. prestartDate = Convert.ToDateTime(startDate).AddYears(-1).ToString("yyyy-MM-dd");
  7548. preendDate = Convert.ToDateTime(endDate).AddYears(-1).ToString("yyyy-MM-dd");
  7549. }
  7550. else
  7551. {
  7552. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  7553. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  7554. prestartDate = Convert.ToDateTime(startDate).AddYears(-1).ToString("yyyy-MM-dd");
  7555. preendDate = Convert.ToDateTime(endDate).AddYears(-1).ToString("yyyy-MM-dd");
  7556. }
  7557. predateParty = prestartDate + " - " + preendDate;
  7558. StringBuilder StrContent = new StringBuilder();
  7559. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  7560. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  7561. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  7562. StrContent.Append("<td style=\"width:70.85pt;\">同比上年度</td>");
  7563. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  7564. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  7565. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  7566. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  7567. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  7568. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  7569. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  7570. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  7571. #region 微信
  7572. int wxallcount = 0;
  7573. int wxpreallcount = 0;
  7574. int wxzxcount = 0;
  7575. int wxprezxcount = 0;
  7576. string wxzxzb = "";
  7577. int wxjycount = 0;
  7578. int wxprejycount = 0;
  7579. int wxbycount = 0;
  7580. int wxprebycount = 0;
  7581. int wxgscount = 0;
  7582. int wxpregscount = 0;
  7583. int wxtscount = 0;
  7584. int wxpretscount = 0;
  7585. string wxtszb = "0";
  7586. string wxtb = "0";
  7587. #endregion
  7588. #region 微博
  7589. int wballcount = 0;
  7590. int wbpreallcount = 0;
  7591. int wbzxcount = 0;
  7592. int wbprezxcount = 0;
  7593. string wbzxzb = "";
  7594. int wbjycount = 0;
  7595. int wbprejycount = 0;
  7596. int wbbycount = 0;
  7597. int wbprebycount = 0;
  7598. int wbgscount = 0;
  7599. int wbpregscount = 0;
  7600. int wbtscount = 0;
  7601. int wbpretscount = 0;
  7602. string wbtszb = "0";
  7603. string wbtb = "0";
  7604. #endregion
  7605. if (nowDataTable != null)
  7606. {
  7607. if (nowDataTable.Rows.Count > 0)
  7608. {
  7609. #region 语音
  7610. int allcount = 0;
  7611. int preallcount = 0;
  7612. int zxcount = 0;
  7613. int prezxcount = 0;
  7614. string zxzb = "";
  7615. try
  7616. {
  7617. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7618. foreach (DataRow row in rows)
  7619. {
  7620. zxcount += int.Parse(row["总数"].ToString());
  7621. }
  7622. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7623. foreach (DataRow row in rows1)
  7624. {
  7625. prezxcount += int.Parse(row["总数"].ToString());
  7626. }
  7627. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7628. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7629. }
  7630. catch
  7631. { }
  7632. int jycount = 0;
  7633. int prejycount = 0;
  7634. try
  7635. {
  7636. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7637. foreach (DataRow row in rows)
  7638. {
  7639. jycount += int.Parse(row["总数"].ToString());
  7640. }
  7641. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7642. foreach (DataRow row in rows1)
  7643. {
  7644. prejycount += int.Parse(row["总数"].ToString());
  7645. }
  7646. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7647. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7648. }
  7649. catch
  7650. { }
  7651. int bycount = 0;
  7652. int prebycount = 0;
  7653. try
  7654. {
  7655. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7656. foreach (DataRow row in rows)
  7657. {
  7658. bycount += int.Parse(row["总数"].ToString());
  7659. }
  7660. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7661. foreach (DataRow row in rows1)
  7662. {
  7663. prebycount += int.Parse(row["总数"].ToString());
  7664. }
  7665. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7666. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7667. }
  7668. catch
  7669. { }
  7670. int gscount = 0;
  7671. int pregscount = 0;
  7672. try
  7673. {
  7674. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7675. foreach (DataRow row in rows)
  7676. {
  7677. gscount += int.Parse(row["总数"].ToString());
  7678. }
  7679. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7680. foreach (DataRow row in rows1)
  7681. {
  7682. pregscount += int.Parse(row["总数"].ToString());
  7683. }
  7684. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7685. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7686. }
  7687. catch
  7688. { }
  7689. int tscount = 0;
  7690. int pretscount = 0;
  7691. string tszb = "";
  7692. try
  7693. {
  7694. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7695. foreach (DataRow row in rows)
  7696. {
  7697. tscount += int.Parse(row["总数"].ToString());
  7698. }
  7699. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7700. foreach (DataRow row in rows1)
  7701. {
  7702. pretscount += int.Parse(row["总数"].ToString());
  7703. }
  7704. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7705. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7706. }
  7707. catch
  7708. { }
  7709. allcount = zxcount + jycount + bycount + gscount + tscount;
  7710. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  7711. string tb = "";
  7712. if (preallcount > allcount)
  7713. {
  7714. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  7715. tb = "减少" + tbint.ToString("f") + "%";
  7716. }
  7717. else
  7718. {
  7719. if (preallcount == allcount)
  7720. {
  7721. tb = "相同";
  7722. }
  7723. else
  7724. {
  7725. if (preallcount > 0)
  7726. {
  7727. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  7728. tb = "增加" + tbint.ToString("f") + "%";
  7729. }
  7730. }
  7731. }
  7732. if (allcount > 0)
  7733. {
  7734. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7735. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7736. }
  7737. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  7738. #endregion
  7739. #region 微信
  7740. try
  7741. {
  7742. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7743. foreach (DataRow row in rows)
  7744. {
  7745. wxzxcount += int.Parse(row["总数"].ToString());
  7746. }
  7747. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7748. foreach (DataRow row in rows1)
  7749. {
  7750. wxprezxcount += int.Parse(row["总数"].ToString());
  7751. }
  7752. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7753. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7754. }
  7755. catch
  7756. { }
  7757. try
  7758. {
  7759. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7760. foreach (DataRow row in rows)
  7761. {
  7762. wxjycount += int.Parse(row["总数"].ToString());
  7763. }
  7764. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7765. foreach (DataRow row in rows1)
  7766. {
  7767. wxprejycount += int.Parse(row["总数"].ToString());
  7768. }
  7769. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7770. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7771. }
  7772. catch
  7773. { }
  7774. try
  7775. {
  7776. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7777. foreach (DataRow row in rows)
  7778. {
  7779. wxbycount += int.Parse(row["总数"].ToString());
  7780. }
  7781. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7782. foreach (DataRow row in rows1)
  7783. {
  7784. wxprebycount += int.Parse(row["总数"].ToString());
  7785. }
  7786. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7787. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7788. }
  7789. catch
  7790. { }
  7791. try
  7792. {
  7793. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7794. foreach (DataRow row in rows)
  7795. {
  7796. wxgscount += int.Parse(row["总数"].ToString());
  7797. }
  7798. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7799. foreach (DataRow row in rows1)
  7800. {
  7801. wxpregscount += int.Parse(row["总数"].ToString());
  7802. }
  7803. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7804. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7805. }
  7806. catch
  7807. { }
  7808. try
  7809. {
  7810. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7811. foreach (DataRow row in rows)
  7812. {
  7813. wxtscount += int.Parse(row["总数"].ToString());
  7814. }
  7815. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7816. foreach (DataRow row in rows1)
  7817. {
  7818. wxpretscount += int.Parse(row["总数"].ToString());
  7819. }
  7820. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7821. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7822. }
  7823. catch
  7824. { }
  7825. //prestartDate, preendDate
  7826. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  7827. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7828. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  7829. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7830. if (wxpreallcount > wxallcount)
  7831. {
  7832. if (wxpreallcount > 0)
  7833. {
  7834. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7835. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7836. }
  7837. }
  7838. else
  7839. {
  7840. if (wxpreallcount == wxallcount)
  7841. {
  7842. wxtb = "相同";
  7843. }
  7844. else
  7845. {
  7846. if (wxpreallcount > 0)
  7847. {
  7848. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7849. wxtb = "增加" + wxtbint.ToString("f") + "%";
  7850. }
  7851. }
  7852. }
  7853. if (wxallcount > 0)
  7854. {
  7855. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7856. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7857. }
  7858. #endregion
  7859. #region 微博
  7860. try
  7861. {
  7862. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7863. foreach (DataRow row in rows)
  7864. {
  7865. wbzxcount += int.Parse(row["总数"].ToString());
  7866. }
  7867. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7868. foreach (DataRow row in rows1)
  7869. {
  7870. wbprezxcount += int.Parse(row["总数"].ToString());
  7871. }
  7872. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7873. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7874. }
  7875. catch
  7876. { }
  7877. try
  7878. {
  7879. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7880. foreach (DataRow row in rows)
  7881. {
  7882. wbjycount += int.Parse(row["总数"].ToString());
  7883. }
  7884. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7885. foreach (DataRow row in rows1)
  7886. {
  7887. wbprejycount += int.Parse(row["总数"].ToString());
  7888. }
  7889. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7890. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7891. }
  7892. catch
  7893. { }
  7894. try
  7895. {
  7896. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7897. foreach (DataRow row in rows)
  7898. {
  7899. wbbycount += int.Parse(row["总数"].ToString());
  7900. }
  7901. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7902. foreach (DataRow row in rows1)
  7903. {
  7904. wbprebycount += int.Parse(row["总数"].ToString());
  7905. }
  7906. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7907. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7908. }
  7909. catch
  7910. { }
  7911. try
  7912. {
  7913. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7914. foreach (DataRow row in rows)
  7915. {
  7916. wbgscount += int.Parse(row["总数"].ToString());
  7917. }
  7918. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7919. foreach (DataRow row in rows1)
  7920. {
  7921. wbpregscount += int.Parse(row["总数"].ToString());
  7922. }
  7923. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7924. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7925. }
  7926. catch
  7927. { }
  7928. try
  7929. {
  7930. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7931. foreach (DataRow row in rows)
  7932. {
  7933. wbtscount += int.Parse(row["总数"].ToString());
  7934. }
  7935. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7936. foreach (DataRow row in rows1)
  7937. {
  7938. wbpretscount += int.Parse(row["总数"].ToString());
  7939. }
  7940. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7941. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7942. }
  7943. catch
  7944. { }
  7945. //prestartDate,preendDate
  7946. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  7947. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  7948. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  7949. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  7950. if (wbpreallcount > wballcount)
  7951. {
  7952. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7953. wbtb = "减少" + wbtbint.ToString("f") + "%";
  7954. }
  7955. else
  7956. {
  7957. if (wbpreallcount == wballcount)
  7958. {
  7959. wbtb = "相同";
  7960. }
  7961. else
  7962. {
  7963. if (wbpreallcount > 0)
  7964. {
  7965. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7966. wbtb = "增加" + wbtbint.ToString("f") + "%";
  7967. }
  7968. }
  7969. }
  7970. if (wballcount > 0)
  7971. {
  7972. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7973. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7974. }
  7975. #endregion
  7976. }
  7977. else
  7978. {
  7979. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7980. }
  7981. }
  7982. else
  7983. {
  7984. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7985. #region 微信
  7986. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7987. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7988. if (wxpreallcount > wxallcount)
  7989. {
  7990. if (wxpreallcount > 0)
  7991. {
  7992. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7993. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7994. }
  7995. }
  7996. else
  7997. {
  7998. if (wxpreallcount == wxallcount)
  7999. {
  8000. wxtb = "相同";
  8001. }
  8002. else
  8003. {
  8004. if (wxpreallcount > 0)
  8005. {
  8006. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  8007. wxtb = "增加" + wxtbint.ToString("f") + "%";
  8008. }
  8009. }
  8010. }
  8011. if (wxallcount > 0)
  8012. {
  8013. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  8014. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  8015. }
  8016. #endregion
  8017. #region 微博
  8018. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  8019. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  8020. if (wbpreallcount > wballcount)
  8021. {
  8022. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  8023. wbtb = "减少" + wbtbint.ToString("f") + "%";
  8024. }
  8025. else
  8026. {
  8027. if (wbpreallcount == wballcount)
  8028. {
  8029. wbtb = "相同";
  8030. }
  8031. else
  8032. {
  8033. if (wbpreallcount > 0)
  8034. {
  8035. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  8036. wbtb = "增加" + wbtbint.ToString("f") + "%";
  8037. }
  8038. }
  8039. }
  8040. if (wballcount > 0)
  8041. {
  8042. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  8043. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  8044. }
  8045. #endregion
  8046. }
  8047. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  8048. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  8049. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  8050. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate,0) + wballcount;
  8051. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  8052. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  8053. StrContent.Append("</tbody></table>");
  8054. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共16件,投诉化解率为:76%)<br /><br /></div>";
  8055. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  8056. }
  8057. #endregion
  8058. #region 获取业务工单数据
  8059. public ActionResult WorkOrderShow()
  8060. {
  8061. WorkOrderMyModel model = new WorkOrderMyModel();
  8062. return View(model);
  8063. }
  8064. /// <summary>
  8065. /// 获取工单信息
  8066. /// </summary>
  8067. /// <param name="page">当前页码</param>
  8068. /// <param name="limit">每页数据量</param>
  8069. /// <param name="sqlWhere">查询条件</param>
  8070. /// <returns></returns>
  8071. [ActionName("WorkOrderDate")]
  8072. [HttpGet]
  8073. public string WorkOrderDate(DateTime? NowDateTime, string dateParty)
  8074. {
  8075. //string time = "";
  8076. //ExToExcelDZNEW(time);
  8077. //数据结果集
  8078. ResponseData dataModel = new ResponseData();
  8079. string startDate = "";
  8080. string endDate = "";
  8081. if (!string.IsNullOrEmpty(dateParty))
  8082. {
  8083. startDate = dateParty.Substring(0, 10);
  8084. endDate = dateParty.Substring(12);
  8085. }
  8086. else
  8087. {
  8088. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  8089. }
  8090. LogHelper.Default.WriteInfo("1");
  8091. StringBuilder StrContent = new StringBuilder();
  8092. DataTable datas = recordBLL.WorkOrderDate(startDate, endDate);
  8093. LogHelper.Default.WriteInfo("2");
  8094. //工单类型
  8095. List<Model.T_Wo_WorkOrderType> orderTypeList = GetWorkTypeModelList();
  8096. LogHelper.Default.WriteInfo("3");
  8097. StrContent.Append("<table class=\"layui-table\" style=\"height:calc(100% -10px);overflow-y:scroll;\" lay-size=\"sm\">");
  8098. StrContent.Append(" <colgroup>");
  8099. StrContent.Append(" <col width=\"100\">");
  8100. StrContent.Append(" <col width=\"100\">");
  8101. StrContent.Append(" <col width=\"100\">");
  8102. StrContent.Append(" <col width=\"100\">");
  8103. StrContent.Append(" <col width=\"100\">");
  8104. StrContent.Append(" <col width=\"100\">");
  8105. StrContent.Append(" <col width=\"100\">");
  8106. StrContent.Append(" <col width=\"100\">");
  8107. StrContent.Append(" <col>");
  8108. StrContent.Append(" </colgroup>");
  8109. StrContent.Append(" <thead>");
  8110. StrContent.Append(" <tr>");
  8111. StrContent.Append(" <th>一级指标</th>");
  8112. StrContent.Append("<th>数量</th>");
  8113. StrContent.Append("<th>二级指标</th>");
  8114. StrContent.Append(" <th>数量</th>");
  8115. StrContent.Append(" <th>三级指标</th>");
  8116. StrContent.Append(" <th>数量</th>");
  8117. StrContent.Append(" <th>四级指标</th>");
  8118. StrContent.Append(" <th>数量</th>");
  8119. StrContent.Append(" </tr> ");
  8120. StrContent.Append(" </thead>");
  8121. StrContent.Append("<tbody>");
  8122. DataTable dt = new DataTable();
  8123. LogHelper.Default.WriteInfo("4");
  8124. dt.Columns.Add("一级指标", typeof(string));
  8125. dt.Columns.Add("数量1", typeof(string));
  8126. dt.Columns.Add("二级指标", typeof(string));
  8127. dt.Columns.Add("数量2", typeof(string));
  8128. dt.Columns.Add("三级指标", typeof(string));
  8129. dt.Columns.Add("数量3", typeof(string));
  8130. dt.Columns.Add("四级指标", typeof(string));
  8131. dt.Columns.Add("数量4", typeof(string));
  8132. if (datas != null)
  8133. {
  8134. LogHelper.Default.WriteInfo("5");
  8135. int rootOrder = 0;
  8136. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8137. {
  8138. GetDataRow(StrContent, "语音", datas, model, rootOrder, startDate, endDate, "1", dt);
  8139. rootOrder++;
  8140. }
  8141. LogHelper.Default.WriteInfo("6");
  8142. rootOrder = 0;
  8143. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8144. {
  8145. GetDataRow(StrContent, "微信", datas, model, rootOrder, startDate, endDate, "3", dt);
  8146. rootOrder++;
  8147. }
  8148. LogHelper.Default.WriteInfo("7");
  8149. rootOrder = 0;
  8150. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8151. {
  8152. GetDataRow(StrContent, "微博", datas, model, rootOrder, startDate, endDate, "4", dt);
  8153. rootOrder++;
  8154. }
  8155. LogHelper.Default.WriteInfo("8");
  8156. }
  8157. else
  8158. {
  8159. StrContent.Append(" <tr >");
  8160. DataRow dr = dt.NewRow();
  8161. StrContent.Append(" <td colspan=\"8\" style=\"text-align:center\">暂无数据!</td>");
  8162. dr["一级指标"] = "暂无数据!";
  8163. StrContent.Append(" </tr>");
  8164. dt.Rows.Add(dr);
  8165. LogHelper.Default.WriteInfo("9");
  8166. }
  8167. //int zhj = RxworkCount + WxworkCount;
  8168. int zhj = rxzhj + wxzhj + wbzhj ;
  8169. StrContent.Append(" <tr>");
  8170. LogHelper.Default.WriteInfo("10");
  8171. DataRow drsv = dt.NewRow();
  8172. LogHelper.Default.WriteInfo("11");
  8173. StrContent.Append(" <td>业务工单总合计:");
  8174. drsv["一级指标"] = "业务工单总合计:";
  8175. StrContent.Append(" </td>");
  8176. //StrContent.Append(" <td>" + zhj.ToString() + "</td>");
  8177. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + "业务工单数\",\"\",\"\",\"\",\"\",\"\")'>");
  8178. StrContent.Append(zhj.ToString());
  8179. StrContent.Append("</a></b></td>");
  8180. LogHelper.Default.WriteInfo("12");
  8181. drsv["数量1"] = zhj.ToString();
  8182. StrContent.Append("<td>&nbsp;</td>");
  8183. StrContent.Append(" <td>&nbsp;</td>");
  8184. StrContent.Append(" <td>&nbsp;</td>");
  8185. StrContent.Append(" <td>&nbsp;</td>");
  8186. StrContent.Append(" <td>&nbsp;</td>");
  8187. StrContent.Append(" <td>&nbsp;</td>");
  8188. StrContent.Append(" </tr>");
  8189. dt.Rows.Add(drsv);
  8190. LogHelper.Default.WriteInfo("13");
  8191. StrContent.Append(" </tbody>");
  8192. StrContent.Append("</table>");
  8193. LogHelper.Default.WriteInfo("14");
  8194. return StrContent.ToString();
  8195. }
  8196. /// <summary>
  8197. /// 新综合报表
  8198. /// </summary>
  8199. /// <param name="dateParty"></param>
  8200. /// <returns></returns>
  8201. public string ExToExcelDZNEW(string dateParty)
  8202. {
  8203. string startDate = "";
  8204. string endDate = "";
  8205. if (!string.IsNullOrEmpty(dateParty))
  8206. {
  8207. startDate = dateParty.Substring(0, 10);
  8208. endDate = dateParty.Substring(12);
  8209. }
  8210. else
  8211. {
  8212. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  8213. }
  8214. //startDate = "2020-02-04";
  8215. //endDate = "2021-02-04";
  8216. DataTable datas = recordBLL.WorkOrderDate(startDate, endDate);
  8217. DataTable dt = new DataTable();
  8218. dt.Columns.Add("一级指标", typeof(string));
  8219. dt.Columns.Add("数量1", typeof(string));
  8220. dt.Columns.Add("二级指标", typeof(string));
  8221. dt.Columns.Add("数量2", typeof(string));
  8222. dt.Columns.Add("三级指标", typeof(string));
  8223. dt.Columns.Add("数量3", typeof(string));
  8224. dt.Columns.Add("四级指标", typeof(string));
  8225. dt.Columns.Add("数量4", typeof(string));
  8226. List<Model.T_Wo_WorkOrderType> orderTypeList = GetWorkTypeModelList();
  8227. if (datas != null)
  8228. {
  8229. StringBuilder sb = new StringBuilder();
  8230. int rootOrder = 0;
  8231. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8232. {
  8233. GetDataRow(sb, "语音", datas, model, rootOrder, startDate, endDate, "1", dt);
  8234. rootOrder++;
  8235. }
  8236. rootOrder = 0;
  8237. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8238. {
  8239. GetDataRow(sb, "微信", datas, model, rootOrder, startDate, endDate, "3", dt);
  8240. rootOrder++;
  8241. }
  8242. rootOrder = 0;
  8243. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8244. {
  8245. GetDataRow(sb, "微博", datas, model, rootOrder, startDate, endDate, "4", dt);
  8246. rootOrder++;
  8247. }
  8248. }
  8249. else
  8250. {
  8251. DataRow dr = dt.NewRow();
  8252. dr["一级指标"] = "暂无数据!";
  8253. dt.Rows.Add(dr);
  8254. }
  8255. //int zhj = RxworkCount + WxworkCount;
  8256. int zhj = rxzhj + wxzhj + wbzhj;
  8257. DataRow drsv = dt.NewRow();
  8258. drsv["一级指标"] = "业务工单总合计:";
  8259. drsv["数量1"] = zhj.ToString();
  8260. dt.Rows.Add(drsv);
  8261. ResponseDataModel NewData = new ResponseDataModel();
  8262. ExcelReadWrite erw = new ExcelReadWrite();
  8263. byte[] Filebyte = erw.GetExcelByte(dt, "sheet1", true);
  8264. int officeVersion = erw.OfficeType();
  8265. NewData.Message = DateTime.Now.ToString("yyyy-MM-dd") + "综合报表.xls";
  8266. NewData.Code = "0";
  8267. NewData.Data = JsonConvert.SerializeObject(Filebyte);
  8268. return JsonConvert.SerializeObject(NewData);
  8269. }
  8270. /// <summary>
  8271. /// 获取行数据
  8272. /// </summary>
  8273. /// <param name="StrContent">字符串总html</param>
  8274. /// <param name="tittleType">类型</param>
  8275. /// <param name="dataContent">数据内容</param>
  8276. /// <param name="orderTypeName">类型</param>
  8277. public void GetDataRow(StringBuilder StrContent, string tittleType, DataTable dataContent, T_Wo_WorkOrderType orderTypeModel, int rootOrder, string startDate, string endDate,string Qdyw,DataTable dt)
  8278. {
  8279. //string Qdyw = "";
  8280. if (rootOrder == 0)
  8281. {
  8282. //总数
  8283. int TotalCount = 0;
  8284. if (dataContent != null)
  8285. {
  8286. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "'");
  8287. TotalCount = rows.Sum(x => x.Field<int>("总数"));
  8288. #region
  8289. //foreach (DataRow row in rows)
  8290. //{
  8291. // TotalCount += int.Parse(row["总数"].ToString());
  8292. //}
  8293. #endregion
  8294. if (tittleType == "语音")
  8295. {
  8296. rxzhj = TotalCount;
  8297. }
  8298. if (tittleType == "微信")
  8299. {
  8300. int WxRealTotal = WXWorkOrderCount(3, startDate, endDate);
  8301. TotalCount = WxRealTotal + TotalCount;
  8302. wxzhj = TotalCount;
  8303. }
  8304. if (tittleType == "微博")
  8305. {
  8306. int WxRealTotal = WXWorkOrderCount(4, startDate, endDate);
  8307. TotalCount = WxRealTotal + TotalCount;
  8308. wbzhj = TotalCount;
  8309. }
  8310. }
  8311. DataRow dr = dt.NewRow();
  8312. StrContent.Append(" <tr>");
  8313. StrContent.Append(" <td>" + tittleType + "业务工单数</td>");
  8314. dr["一级指标"] = tittleType+ "业务工单数";
  8315. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "业务工单数\",\"\",\"\","+ Qdyw + ",\"\",\"\")'>");
  8316. StrContent.Append(TotalCount.ToString());
  8317. StrContent.Append("</a></b></td>");
  8318. dr["数量1"] = TotalCount.ToString();
  8319. StrContent.Append(" <td>" + orderTypeModel.F_Name + "</td>");
  8320. dr["二级指标"] = orderTypeModel.F_Name;
  8321. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType+"-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"\","+ Qdyw + ",\"\",\"\")'>");
  8322. //子集总数
  8323. int ChildTotalCount = 0;
  8324. if (dataContent != null)
  8325. {
  8326. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "'");
  8327. ChildTotalCount = rows.Sum(x => x.Field<int>("总数"));
  8328. #region
  8329. //foreach (DataRow row in rows)
  8330. //{
  8331. // ChildTotalCount += int.Parse(row["总数"].ToString());
  8332. //}
  8333. #endregion
  8334. if (tittleType == "微信" && orderTypeModel.F_Name=="咨询")
  8335. {
  8336. int WxRealTotal = WXWorkOrderCount(3, startDate, endDate);
  8337. if (WxRealTotal >= ChildTotalCount)
  8338. {
  8339. ChildTotalCount = WxRealTotal + ChildTotalCount;
  8340. }
  8341. }
  8342. if (tittleType == "微博" && orderTypeModel.F_Name == "咨询")
  8343. {
  8344. int WxRealTotal = WXWorkOrderCount(4, startDate, endDate);
  8345. if (WxRealTotal >= ChildTotalCount)
  8346. {
  8347. ChildTotalCount = WxRealTotal + ChildTotalCount;
  8348. }
  8349. }
  8350. }
  8351. StrContent.Append(ChildTotalCount.ToString());
  8352. StrContent.Append("</a></b></td>");
  8353. dr["数量2"] = ChildTotalCount.ToString();
  8354. //子集
  8355. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8356. {
  8357. StrContent.Append(" <td>" + orderTypeModel.WorkTypeModelList[0].F_Name + "</td>");
  8358. dr["三级指标"] = orderTypeModel.WorkTypeModelList[0].F_Name;
  8359. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + orderTypeModel.WorkTypeModelList[0].F_Name + "'");
  8360. if (rows.Length > 0)
  8361. {
  8362. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\""+ orderTypeModel.WorkTypeModelList[0].F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8363. StrContent.Append(rows[0]["总数"].ToString());
  8364. StrContent.Append("</a></b></td>");
  8365. dr["数量3"] = rows[0]["总数"].ToString();
  8366. //StrContent.Append(" <td>" + rows[0]["总数"].ToString() + "</td>");
  8367. }
  8368. else
  8369. {
  8370. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + orderTypeModel.WorkTypeModelList[0].F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8371. StrContent.Append("0");
  8372. StrContent.Append("</a></b></td>");
  8373. dr["数量3"] = "0";
  8374. //StrContent.Append(" <td>0</td>");
  8375. }
  8376. StrContent.Append(" <td></td>");
  8377. StrContent.Append(" <td></td>");
  8378. }
  8379. else
  8380. {
  8381. StrContent.Append(" <td></td>");
  8382. StrContent.Append(" <td></td>");
  8383. StrContent.Append(" <td></td>");
  8384. StrContent.Append(" <td></td>");
  8385. }
  8386. StrContent.Append(" </tr>");
  8387. dt.Rows.Add(dr);
  8388. //子集
  8389. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8390. {
  8391. int i = 0;
  8392. foreach (T_Wo_WorkOrderType childNode in orderTypeModel.WorkTypeModelList)
  8393. {
  8394. if (i > 0)
  8395. {
  8396. StrContent.Append(" <tr>");
  8397. DataRow drs = dt.NewRow();
  8398. StrContent.Append(" <td></td>");
  8399. StrContent.Append(" <td></td>");
  8400. StrContent.Append(" <td></td>");
  8401. StrContent.Append(" <td></td>");
  8402. StrContent.Append(" <td>" + childNode.F_Name + "</td>");
  8403. drs["三级指标"] = childNode.F_Name;
  8404. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + childNode.F_Name + "'");
  8405. if (rows.Length > 0)
  8406. {
  8407. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + childNode.F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8408. StrContent.Append(rows[0]["总数"].ToString());
  8409. StrContent.Append("</a></b></td>");
  8410. drs["数量3"] = rows[0]["总数"].ToString();
  8411. //StrContent.Append(" <td>" + rows[0]["总数"].ToString() + "</td>");
  8412. }
  8413. else
  8414. {
  8415. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + childNode.F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8416. StrContent.Append("0");
  8417. StrContent.Append("</a></b></td>");
  8418. drs["数量3"] = "0";
  8419. //StrContent.Append(" <td>0</td>");
  8420. }
  8421. StrContent.Append(" <td></td>");
  8422. StrContent.Append(" <td></td>");
  8423. StrContent.Append(" </tr>");
  8424. dt.Rows.Add(drs);
  8425. }
  8426. i++;
  8427. }
  8428. }
  8429. }
  8430. else
  8431. {
  8432. StrContent.Append(" <tr>");
  8433. DataRow dr = dt.NewRow();
  8434. StrContent.Append(" <td></td>");
  8435. StrContent.Append(" <td></td>");
  8436. StrContent.Append(" <td>" + orderTypeModel.F_Name + "</td>");
  8437. dr["二级指标"] = orderTypeModel.F_Name;
  8438. //StrContent.Append(" <td>");
  8439. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"\","+ Qdyw + ",\"\",\"\")'>");
  8440. //子集总数
  8441. int ChildTotalCount = 0;
  8442. if (dataContent != null)
  8443. {
  8444. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "'");
  8445. foreach (DataRow row in rows)
  8446. {
  8447. ChildTotalCount += int.Parse(row["总数"].ToString());
  8448. }
  8449. }
  8450. StrContent.Append(ChildTotalCount.ToString());
  8451. //StrContent.Append("</td>");
  8452. StrContent.Append("</a></b></td>");
  8453. dr["数量2"] = ChildTotalCount.ToString();
  8454. if (tittleType.Equals("微博"))
  8455. {
  8456. if (dr["二级指标"].ToString().Equals("投诉"))
  8457. {
  8458. dr["数量2"] = (Convert.ToInt32(ChildTotalCount + WXWorkOrderCount(4, startDate, endDate))).ToString();
  8459. StrContent.Append(dr["数量2"].ToString());
  8460. //StrContent.Append("</td>");
  8461. StrContent.Append("</a></b></td>");
  8462. }
  8463. }
  8464. //子集
  8465. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8466. {
  8467. StrContent.Append(" <td>" + orderTypeModel.WorkTypeModelList[0].F_Name + "</td>");
  8468. dr["三级指标"] = orderTypeModel.WorkTypeModelList[0].F_Name;
  8469. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + orderTypeModel.WorkTypeModelList[0].F_Name + "'");
  8470. int nodeCount = 0;
  8471. //StrContent.Append(" <td>");
  8472. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + orderTypeModel.WorkTypeModelList[0].F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8473. foreach (DataRow nodeRow in rows)
  8474. {
  8475. nodeCount += int.Parse(nodeRow["总数"].ToString());
  8476. }
  8477. StrContent.Append(nodeCount.ToString());
  8478. StrContent.Append("</a></b></td>");
  8479. dr["数量3"] = nodeCount.ToString();
  8480. //StrContent.Append(" </td>");
  8481. StrContent.Append(" <td></td>");
  8482. StrContent.Append(" <td></td>");
  8483. }
  8484. else
  8485. {
  8486. StrContent.Append(" <td></td>");
  8487. StrContent.Append(" <td></td>");
  8488. StrContent.Append(" <td></td>");
  8489. StrContent.Append(" <td></td>");
  8490. }
  8491. StrContent.Append(" </tr>");
  8492. dt.Rows.Add(dr);
  8493. //子集
  8494. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8495. {
  8496. int i = 0;
  8497. foreach (T_Wo_WorkOrderType childNode in orderTypeModel.WorkTypeModelList)
  8498. {
  8499. if (i > 0)
  8500. {
  8501. StrContent.Append(" <tr>");
  8502. DataRow drsb = dt.NewRow();
  8503. StrContent.Append(" <td></td>");
  8504. StrContent.Append(" <td></td>");
  8505. StrContent.Append(" <td></td>");
  8506. StrContent.Append(" <td></td>");
  8507. StrContent.Append(" <td>" + childNode.F_Name + "</td>");
  8508. drsb["三级指标"] = childNode.F_Name;
  8509. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + childNode.F_Name + "'");
  8510. int nodeCount = 0;
  8511. //StrContent.Append(" <td>");
  8512. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + childNode.F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8513. foreach (DataRow nodeRow in rows)
  8514. {
  8515. nodeCount += int.Parse(nodeRow["总数"].ToString());
  8516. }
  8517. StrContent.Append(nodeCount.ToString());
  8518. StrContent.Append("</a></b></td>");
  8519. drsb["数量3"] = nodeCount.ToString();
  8520. //StrContent.Append("</td>");
  8521. StrContent.Append(" <td></td>");
  8522. StrContent.Append(" <td></td>");
  8523. StrContent.Append(" </tr>");
  8524. dt.Rows.Add(drsb);
  8525. }
  8526. i++;
  8527. }
  8528. }
  8529. if (orderTypeModel.F_Name == "投诉")
  8530. {
  8531. StrContent.Append(" <tr>");
  8532. DataRow drs = dt.NewRow();
  8533. StrContent.Append(" <td></td>");
  8534. StrContent.Append(" <td></td>");
  8535. StrContent.Append(" <td></td>");
  8536. StrContent.Append(" <td></td>");
  8537. StrContent.Append(" <td>客服处理</td>");
  8538. drs["三级指标"] = "客服处理";
  8539. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='客服处理'");
  8540. int nodeCount = 0;
  8541. //StrContent.Append(" <td>");
  8542. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + "3" + "\"," + Qdyw + ",\"3\",\"\")'>");
  8543. foreach (DataRow nodeRow in rows)
  8544. {
  8545. nodeCount += int.Parse(nodeRow["总数"].ToString());
  8546. }
  8547. StrContent.Append(nodeCount.ToString());
  8548. //StrContent.Append("</td>");
  8549. StrContent.Append("</a></b></td>");
  8550. drs["数量3"] = nodeCount.ToString();
  8551. StrContent.Append(" <td></td>");
  8552. StrContent.Append(" <td></td>");
  8553. StrContent.Append(" </tr>");
  8554. dt.Rows.Add(drs);
  8555. StrContent.Append(" <tr>");
  8556. DataRow drsa = dt.NewRow();
  8557. StrContent.Append(" <td></td>");
  8558. StrContent.Append(" <td></td>");
  8559. StrContent.Append(" <td></td>");
  8560. StrContent.Append(" <td></td>");
  8561. StrContent.Append(" <td>转办</td>");
  8562. drsa["三级指标"] = "转办";
  8563. DataRow[] transRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办'");
  8564. int transCount = 0;
  8565. //StrContent.Append(" <td>");
  8566. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"\")'>");
  8567. foreach (DataRow nodeRow in transRows)
  8568. {
  8569. transCount += int.Parse(nodeRow["总数"].ToString());
  8570. }
  8571. StrContent.Append(transCount.ToString());
  8572. //StrContent.Append("</td>");
  8573. StrContent.Append("</a></b></td>");
  8574. drsa["数量3"] =transCount.ToString();
  8575. StrContent.Append(" <td>回访满意</td>");
  8576. drsa["四级指标"] = "回访满意";
  8577. DataRow[] manyiRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办' and 满意度='满意'");
  8578. int manyiRowsCount = 0;
  8579. //StrContent.Append(" <td>");
  8580. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"1\")'>");
  8581. foreach (DataRow nodeRow in manyiRows)
  8582. {
  8583. manyiRowsCount += int.Parse(nodeRow["总数"].ToString());
  8584. }
  8585. StrContent.Append(manyiRowsCount.ToString());
  8586. //StrContent.Append("</td>");
  8587. StrContent.Append("</a></b></td>");
  8588. drsa["数量4"] = manyiRowsCount.ToString();
  8589. StrContent.Append(" </tr>");
  8590. dt.Rows.Add(drsa);
  8591. StrContent.Append(" <tr>");
  8592. DataRow drsc = dt.NewRow();
  8593. StrContent.Append(" <td></td>");
  8594. StrContent.Append(" <td></td>");
  8595. StrContent.Append(" <td></td>");
  8596. StrContent.Append(" <td></td>");
  8597. StrContent.Append(" <td></td>");
  8598. StrContent.Append(" <td></td>");
  8599. StrContent.Append(" <td>回访一般</td>");
  8600. drsc["四级指标"] = "回访一般";
  8601. DataRow[] yibanRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办' and 满意度='一般'");
  8602. int yibanRowsCount = 0;
  8603. //StrContent.Append(" <td>");
  8604. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"2\")'>");
  8605. foreach (DataRow nodeRow in yibanRows)
  8606. {
  8607. yibanRowsCount += int.Parse(nodeRow["总数"].ToString());
  8608. }
  8609. StrContent.Append(yibanRowsCount.ToString());
  8610. //StrContent.Append("</td>");
  8611. StrContent.Append("</a></b></td>");
  8612. drsc["数量4"] = yibanRowsCount.ToString();
  8613. StrContent.Append(" </tr>");
  8614. dt.Rows.Add(drsc);
  8615. StrContent.Append(" <tr>");
  8616. DataRow drsd = dt.NewRow();
  8617. StrContent.Append(" <td></td>");
  8618. StrContent.Append(" <td></td>");
  8619. StrContent.Append(" <td></td>");
  8620. StrContent.Append(" <td></td>");
  8621. StrContent.Append(" <td></td>");
  8622. StrContent.Append(" <td></td>");
  8623. StrContent.Append(" <td>回访不满意</td>");
  8624. drsd["四级指标"] = "回访不满意";
  8625. DataRow[] bumanyiRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办' and 满意度='不满意'");
  8626. int bumanyiRowsCount = 0;
  8627. //StrContent.Append(" <td>");
  8628. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"3\")'>");
  8629. foreach (DataRow nodeRow in bumanyiRows)
  8630. {
  8631. bumanyiRowsCount += int.Parse(nodeRow["总数"].ToString());
  8632. }
  8633. StrContent.Append(bumanyiRowsCount.ToString());
  8634. //StrContent.Append("</td>");
  8635. StrContent.Append("</a></b></td>");
  8636. drsd["数量4"] = bumanyiRowsCount.ToString();
  8637. StrContent.Append(" </tr>");
  8638. dt.Rows.Add(drsd);
  8639. }
  8640. }
  8641. }
  8642. /// <summary>
  8643. /// 获取业务类型
  8644. /// </summary>
  8645. public List<Model.T_Wo_WorkOrderType> GetWorkTypeModelList()
  8646. {
  8647. //最终需要返回的菜单
  8648. List<Model.T_Wo_WorkOrderType> newModelList = new List<T_Wo_WorkOrderType>();
  8649. Model.PageData<Model.T_Wo_WorkOrderType> pageModel = new Model.PageData<Model.T_Wo_WorkOrderType>();
  8650. BLL.T_Wo_WorkOrderType bll = new BLL.T_Wo_WorkOrderType();
  8651. //获取业务类型列表
  8652. List<Model.T_Wo_WorkOrderType> WorkTypeModelList = bll.GetModelList("");
  8653. if (WorkTypeModelList != null && WorkTypeModelList.Count > 0)
  8654. {
  8655. //获取默认根节点
  8656. Model.T_Wo_WorkOrderType rootNode = WorkTypeModelList.FirstOrDefault(m => m.F_ParentId == 0);
  8657. //获取一级节点
  8658. List<Model.T_Wo_WorkOrderType> rootModelList = WorkTypeModelList.Where(t => t.F_ParentId == rootNode.F_WorkOrderTypeId).ToList();
  8659. if (rootModelList != null && rootModelList.Count > 0)
  8660. {
  8661. foreach (T_Wo_WorkOrderType WorkOrderTypeModel in rootModelList)
  8662. {
  8663. List<Model.T_Wo_WorkOrderType> nullModelList = new List<T_Wo_WorkOrderType>();
  8664. WorkOrderTypeModel.WorkTypeModelList = nullModelList;
  8665. newModelList.Add(GetWorkTypeModelChild(WorkOrderTypeModel, WorkOrderTypeModel, WorkTypeModelList));
  8666. }
  8667. }
  8668. }
  8669. return newModelList;
  8670. }
  8671. //获取所有子集
  8672. public Model.T_Wo_WorkOrderType GetWorkTypeModelChild(T_Wo_WorkOrderType rootNode, T_Wo_WorkOrderType WorkOrderTypeModel, List<Model.T_Wo_WorkOrderType> WorkTypeModelList)
  8673. {
  8674. //获取子集节点
  8675. List<Model.T_Wo_WorkOrderType> sonModelList = WorkTypeModelList.Where(t => t.F_ParentId == WorkOrderTypeModel.F_WorkOrderTypeId).ToList();
  8676. if (sonModelList != null && sonModelList.Count > 0)
  8677. {
  8678. foreach (T_Wo_WorkOrderType workOrderTypeModel in sonModelList)
  8679. {
  8680. //获取子子集
  8681. List<Model.T_Wo_WorkOrderType> childModelList = WorkTypeModelList.Where(t => t.F_ParentId == workOrderTypeModel.F_WorkOrderTypeId).ToList();
  8682. if (childModelList != null && childModelList.Count > 0)
  8683. {
  8684. GetWorkTypeModelChild(rootNode, workOrderTypeModel, WorkTypeModelList);
  8685. }
  8686. else
  8687. {
  8688. rootNode.WorkTypeModelList.Add(workOrderTypeModel);
  8689. }
  8690. }
  8691. }
  8692. return rootNode;
  8693. }
  8694. #endregion
  8695. #region 获取在线坐席
  8696. /// <summary>
  8697. /// 获取在线坐席
  8698. /// </summary>
  8699. /// <returns></returns>
  8700. [ActionName("GetLoginUserInfo")]
  8701. [HttpGet]
  8702. public string GetLoginUserInfo()
  8703. {
  8704. //数据结果集
  8705. ResponseData dataModel = new ResponseData();
  8706. try
  8707. {
  8708. dataModel.code = 0;
  8709. dataModel.data = recordBLL.GetLoginUserInfo();
  8710. return JsonConvert.SerializeObject(dataModel);
  8711. }
  8712. catch (Exception ex)
  8713. {
  8714. dataModel.code = 200;
  8715. dataModel.msg = ex.Message;
  8716. return JsonConvert.SerializeObject(dataModel);
  8717. }
  8718. }
  8719. #endregion
  8720. #region 获取坐席微信/微博工单数量
  8721. /// <summary>
  8722. /// 获取坐席微信/微博工单数量
  8723. /// </summary>
  8724. /// <param name="StartDate">开始日期</param>
  8725. /// <param name="EndDate">结束日期</param>
  8726. /// <returns></returns>
  8727. public int wxwbWorkOrderCount(string type, string startDate, string endDate, int wxwbtotalCount)
  8728. {
  8729. int totalCount = 0;
  8730. try
  8731. {
  8732. StringBuilder returnStr = new StringBuilder();
  8733. string wxAddUrl = "http://rexian.zzmetro.com/api/external/" + type;
  8734. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  8735. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  8736. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  8737. if (ResultModel != null)
  8738. {
  8739. if (ResultModel.service != null && ResultModel.service > 0 && ResultModel.service > wxwbtotalCount)
  8740. {
  8741. totalCount = ResultModel.service - wxwbtotalCount;
  8742. }
  8743. }
  8744. }
  8745. catch (Exception ex)
  8746. {
  8747. }
  8748. return totalCount;
  8749. }
  8750. /// <summary>
  8751. /// 获取坐席微信/微博工单数量
  8752. /// </summary>
  8753. /// <param name="StartDate">开始日期</param>
  8754. /// <param name="EndDate">结束日期</param>
  8755. /// <returns></returns>
  8756. public int WorkOrderCount(int? busType, string startDate, string endDate)
  8757. {
  8758. int totalCount = 0;
  8759. try
  8760. {
  8761. //工单数量busType=1, F_REPAIRMANID<=2是语音;busType=2, F_REPAIRMANID=3微信;busType=3, F_REPAIRMANID==4微博
  8762. totalCount = recordBLL.WorkOrderCount(busType, startDate, endDate);
  8763. StringBuilder returnStr = new StringBuilder();
  8764. string wxAddUrl = "http://rexian.zzmetro.com/api/external/wxcount";
  8765. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  8766. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  8767. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  8768. if (ResultModel != null)
  8769. {
  8770. if (ResultModel.service != null && ResultModel.service > 0 && ResultModel.service > totalCount)
  8771. {
  8772. totalCount = ResultModel.service - totalCount;
  8773. }
  8774. }
  8775. }
  8776. catch(Exception ex)
  8777. {
  8778. }
  8779. return totalCount;
  8780. }
  8781. /// <summary>
  8782. /// 获取其他坐席微信/微博工单数量
  8783. /// </summary>
  8784. /// <param name="StartDate">开始日期</param>
  8785. /// <param name="EndDate">结束日期</param>
  8786. /// <returns></returns>
  8787. public int WorkOrderOtherCount(int? busType, string startDate, string endDate)
  8788. {
  8789. int totalCount = 0;
  8790. try
  8791. {
  8792. //工单数量
  8793. int allWXCount = recordBLL.WorkOrderCount(busType, startDate, endDate);
  8794. StringBuilder returnStr = new StringBuilder();
  8795. string wxAddUrl = "http://rexian.zzmetro.com/api/external/wxcount";
  8796. // rexian.zzmetro.com
  8797. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  8798. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  8799. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  8800. if (ResultModel != null)
  8801. {
  8802. if (ResultModel.service != null && ResultModel.service > 0 && ResultModel.service > totalCount)
  8803. {
  8804. totalCount = ResultModel.service - allWXCount - allWXCount;
  8805. }
  8806. }
  8807. }
  8808. catch(Exception ex)
  8809. {
  8810. }
  8811. return totalCount;
  8812. }
  8813. #endregion
  8814. #region 其他报表 流失率
  8815. #endregion
  8816. }
  8817. }