ditie2.0_web/web/YTSoft.BaseC.../Views/QualityManag.../QCVoicePlay....

@using YTSoft.BaseCallCenter.MVCWeb.Models;
@using YTSoft.BaseCallCenter.Model;


@{
    ViewBag.Title = "QCVoicePlay";
}


<meta charset="UTF-8">
<title>听取录音及质检</title>

<link href="/Content/layui/css/layui.css" rel="stylesheet" />
<link href="/Content/css/public.css" rel="stylesheet" />
<link href="/Content/layui/css/modules/layui-icon-extend/iconfont.css" type="text/css" rel=" stylesheet" />
<link href="/Content/css/font-awesome/css/font-awesome.min.css" type="text/css" rel=" stylesheet" />
<script src="/Content/js/jquery-1.8.3.min.js"></script>
<script type="text/javascript" src="/Content/layui/layui.js"></script>
<script type="text/javascript">
        function LoadList() {
            //window.open(document.getElementById("WindowsMediaPlayer1").URL);
            document.getElementById("frameTelList").src = "@Model.downpath";
            console.log(document.getElementById("frameTelList").src)
        }
</script>
<script type="text/javascript">
    function Setdanbaoren(b) {
        $("#danbaoren").attr("disabled", b ? "" : "disabled");
    }
</script>
<form class="layui-form">
    <div class="l-loading" style="display: block;display:none;" id="pageloading">
        指标加载中...
    </div>
    <div>
        <input name="CallRecordsId" value="@Model.CallRecordsId " type="hidden" class="layui-input" />
        <input name="CallId" value="@Model.CallId " type="hidden" class="layui-input" />
        <input id="F_QCState" name="F_QCState" value="@Model.F_QCState " type="hidden" class="layui-input" />
    </div>
    <div class="layui-card layui-form">
        <div class="layui-card-body layui-row layui-col-space10" style="text-align:center;">
            <table>
                <tr>
                    <td class="layui-col-xs6">
                        <label class="layui-form-label" style="width:90px">电话号码：</label>
                    </td>
                    <td class="layui-input-block">
                        <input name="CallNumber" value="@Model.CallNumber" class="layui-input" type="text" style="width:150px" disabled="disabled" />
                    </td>
                    <td class="layui-col-xs6">
                        <label class="layui-form-label" style="width:90px">通话时间：</label>
                    </td>
                    <td class="layui-input-block">
                        <input name="TalkStartTime" value="@Model.TalkStartTime" class="layui-input" type="text" style="width:180px" disabled="disabled" />
                    </td>
                </tr>
                <tr>
                    <td class="layui-col-xs6" style="margin-top:8px;">
                        <label class="layui-form-label" style="width:90px">呼叫方式:</label>

                    </td>
                    <td class="layui-input-block">
                        @if (@Model.CallType == 1)
                        {
                            <input name="CallType" value="呼出" class="layui-input" type="text" style="width:150px" disabled="disabled" />
                        }
                        else
                        {
                            <input name="CallType" value="呼入" class="layui-input" type="text" style="width:150px" disabled="disabled" />

                        }


                    </td>
                    <td class="layui-col-xs6">
                        <label class="layui-form-label" style="width:90px">通话时长：</label>
                    </td>
                    <td class="layui-input-block">
                        <input name="TalkLongTime" lay-verify="required|number" value="@Model.TalkLongTime" class="layui-input" type="text" style="width:180px" disabled="disabled" />
                    </td>
                </tr>
                <tr>
                    <td class="layui-col-xs6">
                        <label class="layui-form-label" style="width:90px">坐席工号：</label>
                    </td>
                    <td class="layui-input-block">
                        <input name="UserCode" value="@Model.UserCode" class="layui-input" type="text" style="width:150px" disabled="disabled" />
                    </td>
                    <td class="layui-col-xs6">
                        <label class="layui-form-label" style="width:90px">坐席姓名：</label>
                    </td>
                    <td class="layui-input-block">
                        <input name="UserName" value="@Model.UserName" class="layui-input" type="text" style="width:180px" disabled="disabled" />
                    </td>
                </tr>

            </table>
        </div>
    </div>
    <div class="layui-fluid">
        <div class=" layui-col-space15">

            <div class="layui-card">
                <div class="layui-card-body">
                    <div class="layui-row layui-col-space15 searchfilter">
                        <div class="layui-col-md12">

                            <label class="layui-form-label" style="width:90px">听取录音：</label>

                            <OBJECT id="WindowsMediaPlayer1" style="WIDTH: 100%; HEIGHT: 30px" classid="CLSID:6BF52A52-394A-11D3-B153-00C04F79FAA6" VIEWASTEXT>
                                <PARAM NAME="URL" VALUE='@Model.playpath'>
                                <PARAM NAME="rate" VALUE="1">
                                <PARAM NAME="balance" VALUE="0">
                                <PARAM NAME="currentPosition" VALUE="0">
                                <PARAM NAME="defaultFrame" VALUE="">
                                <PARAM NAME="playCount" VALUE="1">
                                <PARAM NAME="autoStart" VALUE="-1">
                                <PARAM NAME="currentMarker" VALUE="0">
                                <PARAM NAME="invokeURLs" VALUE="0">
                                <PARAM NAME="baseURL" VALUE="">
                                <PARAM NAME="volume" VALUE="50">
                                <PARAM NAME="mute" VALUE="0">
                                <PARAM NAME="uiMode" VALUE="full">
                                <PARAM NAME="stretchToFit" VALUE="0">
                                <PARAM NAME="windowlessVideo" VALUE="-1">
                                <PARAM NAME="enabled" VALUE="-1">
                                <PARAM NAME="enableContextMenu" VALUE="0">
                                <PARAM NAME="fullScreen" VALUE="0">
                                <PARAM NAME="SAMIStyle" VALUE="">
                                <PARAM NAME="SAMILang" VALUE="">
                                <PARAM NAME="SAMIFilename" VALUE="">
                                <PARAM NAME="captioningID" VALUE="">
                                <PARAM NAME="enableErrorDialogs" VALUE="-1">
                                <PARAM NAME="_cx" VALUE="4233">
                                <PARAM NAME="_cy" VALUE="4392">
                            </OBJECT>
                        </div>
                    </div>
                </div>
            </div>
            <div class="layui-card layui-form">
                <div class="layui-card-body layui-row layui-col-space10" style="text-align:center;">
                    <table>
                        <tr>
                            <td>
                                <label class="layui-form-label" style="width:90px">下载录音：</label>
                            </td>
                            <td>
                                <button class="layui-btn" data-type="reload" onclick="LoadList();">
                                    <i class="layui-icon">&#xe601;  下载</i>
                                </button>
                                <iframe id="frameTelList" src="" width="0" height="0" style="display:none;" frameborder="0"></iframe>

                            </td>
                        </tr>
                    </table>

                </div>
            </div>
        </div>
    </div>
    <table>
        <tr>
            <td class="layui-col-xs6">
                <label class="layui-form-label" style="width:100px">满意程度：</label>
            </td>
            <td class="layui-input-block">
                @if (@Model.F_QCState != 0)
                {
                    if (@Model.F_QCState == 1)
                    {
                        <input type="radio" name="F_QCRemark" value="1" title="非常满意" checked="">
                        <input type="radio" name="F_QCRemark" value="2" title="基本满意">
                        <input type="radio" name="F_QCRemark" value="3" title="不满意">
                    }
                    else if (@Model.F_QCState == 2)
                    {
                        <input type="radio" name="F_QCRemark" value="1" title="非常满意">
                        <input type="radio" name="F_QCRemark" value="2" title="基本满意" checked="">
                        <input type="radio" name="F_QCRemark" value="3" title="不满意">
                    }
                    else if (@Model.F_QCState == 3)
                    {
                        <input type="radio" name="F_QCRemark" value="1" title="非常满意">
                        <input type="radio" name="F_QCRemark" value="2" title="基本满意">
                        <input type="radio" name="F_QCRemark" value="3" title="不满意" checked="">
                    }

                }
                else
                {
                    <input type="radio" name="F_QCRemark" value="1" title="非常满意" checked="">
                    <input type="radio" name="F_QCRemark" value="2" title="基本满意">
                    <input type="radio" name="F_QCRemark" value="3" title="不满意">
                }
            </td>
        </tr>
        <tr>
            <td class="layui-col-xs6">
                <label class="layui-form-label" style="width:90px">质检得分：</label>
            </td>
            <td class="layui-input-block">
                <b><input name="F_QCScore" style="color:red;text-align:center;width:100px" value="@Model.F_QCScore" lay-verify="required" autocomplete="off" placeholder="" class="layui-input" type="text" /></b>
            </td>

        </tr>
        <tr>
            <td class="layui-input-block" colspan="6">
                <div>
                    <ul>
                        <li class="layui-row" style="text-align:center;">
                            <div class="layui-col-md12 btndiv"  style="margin-left:100px;margin-top:8px;">
                                <button class="layui-btn" lay-submit="" lay-filter="SubmitData">保 存</button>
                            </div>
                        </li>
                    </ul>
                </div>
            </td>
        </tr>
    </table>
    <div id="divDataItems" style="width: 100%;display:none;" >
        <table border="0" cellpadding="0" cellspacing="0" width="100%" align='center'>
            <tr style="text-align: center;">
                <td style="height: 22px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
                        border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        padding: 3px 3px 3px 3px; text-align: center;" colspan="2">
                    分类
                </td>
                <td style="height: 22px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
                        border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        padding: 3px 3px 3px 3px; text-align: center;">
                    指标
                </td>
                <td style="height: 22px; width:60px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
                        border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        padding: 3px 3px 3px 3px; text-align: center;">
                    分值
                </td>
                <td style="height: 22px; width:80px; background-color: #D5EDFE; border-left: 1px solid #CCCCCC;
                        border-right: 1px solid #CCCCCC; border-top: 1px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        padding: 3px 3px 3px 3px; text-align: center;">
                    评分
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td rowspan="9" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    服务亲和力&nbsp;
                </td>
                <td rowspan="4" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    语音语调&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    语调平淡&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    吐字清晰&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    音量、语速适中&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    普通话标准&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td rowspan="2" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    服务态度&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    亲切、耐心&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    积极主动、认真、征求询问&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td rowspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    规范用语&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    使用标准开始语、结束语和特殊情况的规范用语&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    使用礼貌性语言&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    主动道歉&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td colspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
                    【服务亲和力】合计：&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
                    &nbsp;
                </td>
            </tr>

            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td rowspan="7" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    沟通技巧&nbsp;
                </td>
                <td rowspan="2" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    倾听技巧&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    不抢话或随意打断用户讲话&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    适当回应&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
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            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td rowspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    确认信息&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    迅速理解用户需求&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    针对问题关键点进行提问&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    确认回答内容与用户理解一致&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td rowspan="2" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    语言技巧&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    口语&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    语言流畅有条理性&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td colspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
                    【沟通技巧】合计：&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 18px; padding-top: 3px; padding-bottom: 3px; background-color: #e4d354;">
                    &nbsp;
                </td>
            </tr>
            <tr align="center" valign="middle" onmouseover="this.style.backgroundColor='#F6F6F6'"
                onmouseout="this.style.backgroundColor='#ffffff'" bgcolor="#ffffff">
                <td colspan="3" style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 22px; padding-top: 3px; padding-bottom: 3px; background-color: #D5EDFE;">
                    总计：&nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 22px; padding-top: 3px; padding-bottom: 3px; background-color: #D5EDFE;">
                    &nbsp;
                </td>
                <td style="vertical-align: middle; border-top: 0px solid #CCCCCC; border-bottom: 1px solid #CCCCCC;
                        border-left: 1px solid #CCCCCC; border-right: 1px solid #CCCCCC; padding-left: 2px;
                        height: 22px; padding-top: 3px; padding-bottom: 3px; background-color: #D5EDFE;">
                    &nbsp;
                </td>
            </tr>
        </table>
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