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|
- <!DOCTYPE html>
- <html>
- <head>
- <meta charset="UTF-8">
- <title>工单列表</title>
- <link href="/Content/layui/css/layui.css" rel="stylesheet" />
- <link href="/Content/css/public.css" rel="stylesheet" />
- <link href="/Content/layui/css/modules/layui-icon-extend/iconfont.css" type="text/css" rel=" stylesheet" />
- <link href="/Content/css/font-awesome/css/font-awesome.min.css" type="text/css" rel=" stylesheet" />
- <script src="/Content/js/jquery-1.8.3.min.js"></script>
- <script type="text/javascript" src="/Content/layui/layui.js"></script>
- <link href="/Content/css/callrecord/iconfont.css" rel="stylesheet" />
- <script src="~/Content/layui/loading.js"></script>
- <link href="~/Content/css/workorder/loading.css" rel="stylesheet" />
- <script src="~/Content/js/Base64.js"></script>
- <script src="~/Content/js/ExcelToExport.js"></script>
- <script src="~/Content/js/Report/GetDate.js"></script>
- <script src="~/Content/dist/echarts.js" type="text/javascript"></script>
- <script src="~/Content/dist/theme/dahua.js" type="text/javascript"></script>
- </head>
- <body class="childrenBody">
- <div class="layui-fluid" style="height: calc(100% - 35px);overflow:auto;">
- <div class=" layui-col-space15" style="height:100%">
- <div class="layui-card">
- <div class="layui-card-body">
- <div class="layui-row layui-col-space10 searchfilter">
- <div class="layui-col-md5">
- <div class="layui-row layui-col-space10">
- <button class="layui-btn layui-btn-normal layui-btn-radius" id="oneOneWeek">周报</button>
- <button class="layui-btn layui-btn-normal layui-btn-radius" id="product">舆情周报</button>
- <button class="layui-btn layui-btn-normal layui-btn-radius" id="oneTwoWeek">两周周报</button>
- <button class="layui-btn layui-btn-normal layui-btn-radius" id="oneQuarter">季度分析报告</button>
- <button class="layui-btn layui-btn-normal layui-btn-radius" id="oneYear">年度分析</button>
- </div>
- </div>
- <div class="layui-col-md3">
- <input type="text" class="layui-input dayParty" id="txtSeartDate" style="width: 200px; max-width: 200px; " placeholder=" - " value="">
- </div>
- <div class="layui-col-md4">
- <button class="layui-btn layui-btn-danger" id="btnSearch">
- <i class="fa fa-search"><span id="spanType">周查询</span></i>
- </button>
- <button class="layui-btn layui-btn-danger" id="ExToExcel">
- <i class="fa fa-file-excel-o">导出报表</i>
- </button><iframe id="framewordpage" src="" style="display:none;"></iframe><input id="txtType" value="0" style="display:none;" />
- </div>
- </div>
- </div>
- </div>
- <div class="layui-card layui-form" style="position: absolute; top: 80px; bottom: 5px; width: calc(100% - 30px);">
- <div class="layui-tab-content" id="divReportContent" style="height: 500px; background-color:white; width: calc(100% -10px)">
- </div>
- <div class="layui-tab-content" id="divReportProduct" style="height: 500px; background-color:white; width: calc(100% -10px)">
- </div>
- <div class="layui-tab-content" id="divReport1" style="height: 500px; background-color:white; width: calc(100% -10px)">
- <div><h1 style="text-align:center;font-family:方正小标宋简体;"><label id="bgmc"></label></h1> </div>
- <div><h2 style="text-align:left;font-family:黑体;margin-top:15px;"><label id="bgmc1"></label></h2></div>
- <div><h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;"><label id="bgmc1_nr1"></label></h3></div>
- <div id="bgmc1_tb1"></div>
- <div id="bgmc1_tb2"></div>
- <div><h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;"><label id="bgmc1_nr2"></label></h3></div>
- <div><h2 style="text-align:left;font-family:黑体;margin-top:15px;"><label id="bgmc2"></label></h2></div>
- <div>
- <h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;">
- <label id="bgmc2_nr1"></label><label id="bgmc2_nr2"></label>
- </h3>
- </div>
- <div id="bgmc2_tb1"></div>
- <div><h2 style="text-align:left;font-family:楷体;margin-top:15px;"><b><label id="bgmc2_part1"></label></b></h2></div>
- <div>
- <h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;">
- <label id="bgmc2_part1_nr1"></label>
- </h3>
- </div>
- <div>
- <h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;">
- <label id="bgmc2_part1_nr2"></label>
- </h3>
- </div>
- <div id="bgmc2_tb2"></div>
- <div><h2 style="text-align:left;font-family:楷体;margin-top:15px;"><b><label id="bgmc2_part2"></label></b></h2></div>
- <div>
- <h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;">
- <label id="bgmc2_part2_nr1"></label>
- </h3>
- </div>
- <div id="bgmc2_tb3"></div>
- <div><h2 style="text-align:left;font-family:楷体;margin-top:15px;"><b><label id="bgmc2_part2_1"></label></b></h2></div>
- <div id="bgmc2_tb4"></div>
- <div>
- <h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;">
- <label id="bgmc2_part2_1_nr1"></label>
- </h3>
- </div>
- <div><h2 style="text-align:left;font-family:楷体;margin-top:15px;"><b><label id="bgmc2_part2_2"></label></b></h2></div>
- <div id="bgmc2_tb5"></div>
- <div>
- <h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;">
- <label id="bgmc2_part2_2_nr1"></label>
- </h3>
- </div>
- <div>
- <h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;">
- <label id="bgmc2_part2_2_nr2"></label>
- </h3>
- </div>
- <div><h2 style="text-align:left;font-family:楷体;margin-top:15px;"><b><label id="bgmc2_part3"></label></b></h2></div>
- <div>
- <h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;">
- <label id="bgmc2_part3_nr1"></label>
- </h3>
- </div>
- <div><h2 style="text-align:left;font-family:楷体;margin-top:15px;"><b><label id="bgmc2_part4"></label></b></h2></div>
- <div>
- <h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;">
- <label id="bgmc2_part4_nr1"></label>
- </h3>
- </div>
- <div id="bgmc2_tb6"></div>
- <div><h2 style="text-align:left;font-family:黑体;margin-top:15px;"><label id="bgmc3"></label></h2></div>
- <div>
- <h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;">
- <label id="bgmc3_nr1"></label>
- </h3>
- </div>
- <div id="bgmc3_tb1"></div>
- <div>
- <h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;">
- <label id="bgmc3_nr2"></label>
- </h3>
- </div>
- <div><h2 style="text-align:left;font-family:黑体;margin-top:15px;"><label id="bgmc4"></label></h2></div>
- <div>
- <h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;">
- <label id="bgmc4_nr1"></label>
- </h3>
- </div>
- <div id="bgmc4_tb1"></div>
- <div>
- <h3 style="text-align:left;font-family:仿宋_GB2312;margin-top:15px;">
- <label id="bgmc4_nr2"></label>
- </h3>
- </div>
- </div>
- </div>
- </div>
- </div>
- <script type="text/javascript">
- layui.use(['table', 'jquery', 'laydate'], function () {
- var table = layui.table;
- var form = layui.form,
- layer = parent.layer === undefined ? layui.layer : parent.layer,
- $ = layui.jquery;
- var laydate = layui.laydate;
- //日期时间范围
- laydate.render({
- elem: '#txtSeartDate'
- // , type: 'datetime'
- , range: true
- });
- //查询
- $("#btnSearch").click(function () {
- //var dataParty = getWeekStartDate() + ' - ' + getWeekEndDate();
- //$(".dayParty").val(dataParty);
- LoadOneWeek($(".dayParty").val());
- document.getElementById("divReport1").style.display = "none";
- document.getElementById("divReportProduct").style.display = "none";
- document.getElementById("divReportContent").style.display = "";
- });
- //导出
- $("#ExToExcel").click(function () {
- var dataParty = $(".dayParty").val();
- var type = document.getElementById("txtType").value;
- document.getElementById("framewordpage").src = "ReportWorkOrderInfoWord?dateParty=" + dataParty + "&type=" + type;
- });
- //周报
- $("#oneOneWeek").click(function () {
- var dataParty = getWeekStartDate() + ' - ' + getWeekEndDate();
- $(".dayParty").val(dataParty);
- //document.getElementById("spanType").innerHTML = "周查询";
- document.getElementById("txtType").value = "0";
- LoadOneWeek(dataParty);
- document.getElementById("divReport1").style.display = "none";
- document.getElementById("divReportProduct").style.display = "none";
- document.getElementById("divReportContent").style.display = "";
- });
- //舆情周报
- $("#product").click(function () {
- var dataParty = getWeekStartDate() + ' - ' + getWeekEndDate();
- $(".dayParty").val(dataParty);
- //document.getElementById("spanType").innerHTML = "周查询";
- document.getElementById("txtType").value = "4";
- LoadProduct(dataParty);
- document.getElementById("divReport1").style.display = "none";
- document.getElementById("divReportContent").style.display = "none";
- document.getElementById("divReportProduct").style.display = "";
- });
- //两周报
- $("#oneTwoWeek").click(function () {
- var dataParty = getTwoWeekStartDate() + ' - ' + getTwoWeekEndDate();
- $(".dayParty").val(dataParty);
- //document.getElementById("spanType").innerHTML = "两周查询";
- document.getElementById("txtType").value = "1";
- LoadTwoWeek(dataParty);
- document.getElementById("divReport1").style.display = "none";
- document.getElementById("divReportProduct").style.display = "none";
- document.getElementById("divReportContent").style.display = "";
- });
- //季度分析
- $("#oneQuarter").click(function () {
- var dataParty = getQuarterStartDate() + ' - ' + getQuarterEndDate();
- $(".dayParty").val(dataParty);
- //document.getElementById("spanType").innerHTML = "季度查询";
- document.getElementById("txtType").value = "2";
- LoadQuarter(dataParty);
- document.getElementById("divReportContent").style.display = "none";
- document.getElementById("divReportProduct").style.display = "none";
- document.getElementById("divReport1").style.display = "";
- });
- //年报
- $("#oneYear").click(function () {
- var dataParty = nowYear + '-01-01' + ' - ' + formatDate(now);
- $(".dayParty").val(dataParty);
- //document.getElementById("spanType").innerHTML = "年度查询";
- document.getElementById("txtType").value = "3";
- LoadOneYear(dataParty);
- document.getElementById("divReport1").style.display = "";
- document.getElementById("divReportContent").style.display = "none";
- document.getElementById("divReportProduct").style.display = "none";
- });
- //周报:加载数据
- function LoadOneWeek(dateParty) {
- $.ajax({
- url: "/Report/ReportWorkOrderInfoOneWeek",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
- document.getElementById("divReportContent").innerHTML = arr[0] + arr[1];
- var dataModel = JSON.parse(arr[3]);
- var bottom = "[]";
- var datas = "[]";
- if (dataModel.datas == null) {
- bottom = ["表扬", "挂失", "建议", "投诉", "咨询"];
- datas = "[ { value: 0, name: '表扬' } ,{ value: 0, name: '挂失' } ,{ value: 0, name: '建议' } ,{ value: 0, name: '投诉' } ,{ value: 0, name: '咨询' }]";
- }
- else {
- format = dataModel.format;
- bottom = JSON.parse(dataModel.bottom);
- datas = dataModel.datas;
- }
- require.config({
- paths: {
- echarts: '/Content/dist'
- }
- });
- // 使用
- require(
- [
- 'echarts',
- 'echarts/chart/pie' // 使用柱状图就加载bar模块,按需加载
- ],
- function (ec) {
- var dahuatheme
- require(['echarts/theme/dahua'], function (theme) {
- dahuatheme = theme;
- });
- // 基于准备好的dom,初始化echarts图表
- var myChart = ec.init(document.getElementById(arr[2]), dahuatheme);
- option = {
- backgroundColor: '#ffffff',
- title: {
- show: true,
- text: '全媒体客服平台受理量',
- subtext: '',
- x: 'center',
- top: 20,
- textStyle: {
- color: '#2C60AC'
- }
- },
- tooltip: {
- trigger: 'item',
- formatter: "{a} <br/>{b} : {c} ({d}%)"
- },
- toolbox: {
- show: true,
- feature: {
- dataView: {
- show: true,
- title: '数据视图',
- readOnly: true,
- lang: ['数据视图', '关闭', '刷新']
- },
- saveAsImage: {
- show: true,
- title: '保存为图片',
- type: 'png',
- lang: ['点击保存']
- }
- }
- },
- legend: {
- show: false,
- orient: 'vertical',
- top: 'bottom',
- data: bottom,
- //data: eval(document.getElementById("txtArrName").value)
- },
- series: [
- {
- name: '全媒体客服平台受理量',
- type: 'pie',
- radius: '55%',
- center: ['50%', '55%'],
- data: eval(datas),
- //data: eval(document.getElementById("txtArrJson").value),
- itemStyle: {
- emphasis: {
- shadowBlur: 10,
- shadowOffsetX: 0,
- shadowColor: 'rgba(0, 0, 0, 0.5)'
- }
- }
- }
- ]
- };
- // 为echarts对象加载数据
- myChart.setOption(option);
- }
- );
- }
- }
- });
- }
- //舆情周报:加载数据
- function LoadProduct(dateParty) {
- $.ajax({
- url: "/Report/ReportWorkOrderInfoProduct",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
- document.getElementById("divReportProduct").innerHTML = arr[0] + arr[1];
- var dataModel = JSON.parse(arr[3]);
- var bottom = "[]";
- var datas = "[]";
- if (dataModel.datas == null) {
- bottom = ["表扬", "挂失", "建议", "投诉", "咨询"];
- datas = "[ { value: 0, name: '表扬' } ,{ value: 0, name: '挂失' } ,{ value: 0, name: '建议' } ,{ value: 0, name: '投诉' } ,{ value: 0, name: '咨询' }]";
- }
- else {
- format = dataModel.format;
- bottom = JSON.parse(dataModel.bottom);
- datas = dataModel.datas;
- }
- require.config({
- paths: {
- echarts: '/Content/dist'
- }
- });
- // 使用
- require(
- [
- 'echarts',
- 'echarts/chart/pie' // 使用柱状图就加载bar模块,按需加载
- ],
- function (ec) {
- var dahuatheme
- require(['echarts/theme/dahua'], function (theme) {
- dahuatheme = theme;
- });
- // 基于准备好的dom,初始化echarts图表
- var myChart = ec.init(document.getElementById(arr[2]), dahuatheme);
- option = {
- backgroundColor: '#ffffff',
- title: {
- show: true,
- text: '全媒体客服平台受理量',
- subtext: '',
- x: 'center',
- top: 20,
- textStyle: {
- color: '#2C60AC'
- }
- },
- tooltip: {
- trigger: 'item',
- formatter: "{a} <br/>{b} : {c} ({d}%)"
- },
- toolbox: {
- show: true,
- feature: {
- dataView: {
- show: true,
- title: '数据视图',
- readOnly: true,
- lang: ['数据视图', '关闭', '刷新']
- },
- saveAsImage: {
- show: true,
- title: '保存为图片',
- type: 'png',
- lang: ['点击保存']
- }
- }
- },
- legend: {
- show: false,
- orient: 'vertical',
- top: 'bottom',
- data: bottom,
- //data: eval(document.getElementById("txtArrName").value)
- },
- series: [
- {
- name: '全媒体客服平台受理量',
- type: 'pie',
- radius: '55%',
- center: ['50%', '55%'],
- data: eval(datas),
- //data: eval(document.getElementById("txtArrJson").value),
- itemStyle: {
- emphasis: {
- shadowBlur: 10,
- shadowOffsetX: 0,
- shadowColor: 'rgba(0, 0, 0, 0.5)'
- }
- }
- }
- ]
- };
- // 为echarts对象加载数据
- myChart.setOption(option);
- }
- );
- }
- }
- });
- }
- //两周报:加载数据
- function LoadTwoWeek(dateParty) {
- $.ajax({
- url: "/Report/ReportWorkOrderInfoTwoWeek",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
- document.getElementById("divReportContent").innerHTML = arr[0] + arr[1];
- var dataModel = JSON.parse(arr[3]);
- var bottom = "[]";
- var datas = "[]";
- if (dataModel.datas == null) {
- bottom = ["表扬", "挂失", "建议", "投诉", "咨询"];
- datas = "[ { value: 0, name: '表扬' } ,{ value: 0, name: '挂失' } ,{ value: 0, name: '建议' } ,{ value: 0, name: '投诉' } ,{ value: 0, name: '咨询' }]";
- }
- else {
- format = dataModel.format;
- bottom = JSON.parse(dataModel.bottom);
- datas = dataModel.datas;
- }
- require.config({
- paths: {
- echarts: '/Content/dist'
- }
- });
- // 使用
- require(
- [
- 'echarts',
- 'echarts/chart/pie' // 使用柱状图就加载bar模块,按需加载
- ],
- function (ec) {
- var dahuatheme
- require(['echarts/theme/dahua'], function (theme) {
- dahuatheme = theme;
- });
- // 基于准备好的dom,初始化echarts图表
- var myChart = ec.init(document.getElementById(arr[2]), dahuatheme);
- option = {
- backgroundColor: '#ffffff',
- title: {
- show: true,
- text: '全媒体客服平台受理量',
- subtext: '',
- x: 'center',
- top: 20,
- textStyle: {
- color: '#2C60AC'
- }
- },
- tooltip: {
- trigger: 'item',
- formatter: "{a} <br/>{b} : {c} ({d}%)"
- },
- toolbox: {
- show: true,
- feature: {
- dataView: {
- show: true,
- title: '数据视图',
- readOnly: true,
- lang: ['数据视图', '关闭', '刷新']
- },
- saveAsImage: {
- show: true,
- title: '保存为图片',
- type: 'png',
- lang: ['点击保存']
- }
- }
- },
- legend: {
- show: false,
- orient: 'vertical',
- top: 'bottom',
- data: bottom,
- //data: eval(document.getElementById("txtArrName").value)
- },
- series: [
- {
- name: '全媒体客服平台受理量',
- type: 'pie',
- radius: '55%',
- center: ['50%', '55%'],
- data: eval(datas),
- //data: eval(document.getElementById("txtArrJson").value),
- itemStyle: {
- emphasis: {
- shadowBlur: 10,
- shadowOffsetX: 0,
- shadowColor: 'rgba(0, 0, 0, 0.5)'
- }
- }
- }
- ]
- };
- // 为echarts对象加载数据
- myChart.setOption(option);
- }
- );
- }
- }
- });
- }
- //季度:加载数据
- function LoadQuarter(dateParty) {
- var nowMonth = now.getMonth()+1; //当前月
- var nowYear = now.getFullYear(); //当前年
- var preYear = now.getFullYear() - 1;//前一年
- var preMonth = now.getMonth(); //上月
- var nowQuarter = "";
- if (nowMonth >= 1 && nowMonth <= 3) {
- nowQuarter = "一";
- } else if (nowMonth >= 4 && nowMonth <= 6) {
- nowQuarter = "二";
- } else if (nowMonth >= 7 && nowMonth <= 9) {
- nowQuarter = "三";
- } else { nowQuarter = "四"; }
- var preQuarter = "";
- if (preMonth >= 1 && preMonth <= 3) {
- preQuarter = "一";
- } else if (preMonth >= 4 && preMonth <= 6) {
- preQuarter = "二";
- } else if (preMonth >= 7 && preMonth <= 9) {
- preQuarter = "三";
- } else { preQuarter = "四"; }
- var bgyear = nowYear + "年";
- var preyear = preYear + "年";
- var bgQuarter = "第" + nowQuarter + "季度";
- var prebgQuarter = "第" + preQuarter + "季度";
- var bgname = bgyear + bgQuarter;
- var prename = "";
- if (nowMonth <= 3) {
- prename = preyear + "第四季度";
- } else {
- prename = bgyear + prebgQuarter;
- }
- //第一
- $.ajax({
- url: "/Report/ReportWorkOrderInfoQuarterNew",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
-
- var strcount = arr[0].split(',');
- document.getElementById("bgmc").innerText = bgname + "服务热线工作分析报告";
- document.getElementById("bgmc1").innerText = "一、" + bgname + "全媒体客服平台受理量统计及分析";
- document.getElementById("bgmc1_nr1").innerText = " 郑州地铁服务热线" + bgname + "全媒体客服平台共受理乘客事务" + strcount[0] + "件,其中热线电话" + strcount[1] + "通、微博互动 " + strcount[2] + "人次、微信互动" + strcount[3] +"人次。";
- document.getElementById("bgmc1_nr2").innerText = " 由上图所示," + bgQuarter + "主要受理量比较平均。同比" + prename + "全媒体客服平台总受理量" + strcount[4] + ",其中热线电话受理量" + strcount[5] + ",微博互动量" + strcount[6] + ",微信互动量" + strcount[7] + "。(" + prebgQuarter+"全媒体客服平台共受理乘客事务" + strcount[8] + "件,其中热线电话" + strcount[9] + "通、微博互动" + strcount[10] + "人次、微信互动" + strcount[11] + "人次)。";
- document.getElementById("bgmc1_tb1").innerHTML = arr[1];
- document.getElementById("bgmc2").innerText = "二、" + bgname + "服务热线电话受理量统计及分析";
- document.getElementById("bgmc2_nr1").innerText = bgname + "热线电话共受理乘客事务" + strcount[1] + "通,占全媒体客服平台总受理量的" + strcount[12] + ",";
- var dataModel = JSON.parse(arr[3]);
- var bottom = "[]";
- var datas = "[]";
- if (dataModel.datas == null) {
- bottom = ["表扬", "挂失", "建议", "投诉", "咨询"];
- datas = "[ { value: 0, name: '表扬' } ,{ value: 0, name: '挂失' } ,{ value: 0, name: '建议' } ,{ value: 0, name: '投诉' } ,{ value: 0, name: '咨询' }]";
- }
- else {
- format = dataModel.format;
- bottom = JSON.parse(dataModel.bottom);
- datas = dataModel.datas;
- }
-
- require.config({
- paths: {
- echarts: '/Content/dist'
- }
- });
- // 使用
- require(
- [
- 'echarts',
- 'echarts/chart/pie' // 使用柱状图就加载bar模块,按需加载
- ],
- function (ec) {
- var dahuatheme
- require(['echarts/theme/dahua'], function (theme) {
- dahuatheme = theme;
- });
- // 基于准备好的dom,初始化echarts图表
- var myChart = ec.init(document.getElementById(arr[2]), dahuatheme);
- option = {
- backgroundColor: '#ffffff',
- title: {
- show: true,
- text: bgname+ '全媒体客服平台受理量',
- subtext: '',
- x: 'center',
- top: 20,
- textStyle: {
- color: '#2C60AC'
- }
- },
- tooltip: {
- trigger: 'item',
- formatter: "{a} <br/>{b} : {c} ({d}%)"
- },
- toolbox: {
- show: true,
- feature: {
- dataView: {
- show: true,
- title: '数据视图',
- readOnly: true,
- lang: ['数据视图', '关闭', '刷新']
- },
- saveAsImage: {
- show: true,
- title: '保存为图片',
- type: 'png',
- lang: ['点击保存']
- }
- }
- },
- legend: {
- show: true,
- orient: 'vertical',
- x: 'left',
- //top: 'bottom',
- data: bottom,
- //data: eval(document.getElementById("txtArrName").value)
- },
- series: [
- {
- name: bgname + '全媒体客服平台受理量',
- type: 'pie',
- radius: '55%',
- center: ['50%', '55%'],
- data: eval(datas),
- //data: eval(document.getElementById("txtArrJson").value),
- itemStyle: {
- emphasis: {
- shadowBlur: 10,
- shadowOffsetX: 0,
- shadowColor: 'rgba(0, 0, 0, 0.5)'
- }
- }
- }
- ]
- };
- // 为echarts对象加载数据
- myChart.setOption(option);
- }
- );
- }
- }
- });
- //第二
- $.ajax({
- url: "/Report/ReportWorkOrderInfoQuarterNewTwo",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
- var strcount = arr[0].split(',');
- document.getElementById("bgmc2_nr2").innerText = "日均受理乘客事务约" + strcount[1] + "通/天,人工接听" + strcount[2] + "通,接通率为" + strcount[3] + "。直接答复" + strcount[4] + "通,直接答复率" + strcount[5] + "。转办办理" + strcount[6] + "件,按期回复率" + strcount[7] +"。办理结果回访满意率___%。热线服务满意率___%,平均通话时长___分,来电高峰主要集中在___点至___点,热线客户评价总体满意率___%,乘客满意度较好。";
- document.getElementById("bgmc2_tb1").innerHTML = arr[1];
- document.getElementById("bgmc2_part1").innerText = "(一)乘客咨询部分";
- document.getElementById("bgmc2_part1_nr1").innerText = "共接听咨询来电" + arr[4] + "通,其中" + arr[5] +"(其他类咨询主要包含咨询地铁计次票售卖相关事宜及郑州地铁·商易行APP相关事宜等。)";
- document.getElementById("bgmc2_part1_nr2").innerText = "其中列车时刻类信息占比最高,占咨询总量的" + arr[6] + ",其次是在线购票类信息占咨询总量的" + arr[7] +"。除常规咨询类问题外,本季度较为突出的咨询问题集中在郑州地铁·商易行APP相关购票业务咨询及违禁品相关规定咨询内容。";
- var dataModel = JSON.parse(arr[3]);
- var bottom = "[]";
- var datas = "[]";
- if (dataModel.datas == null) {
- bottom = ["表扬", "挂失", "建议", "投诉", "咨询"];
- datas = "[ { value: 0, name: '表扬' } ,{ value: 0, name: '挂失' } ,{ value: 0, name: '建议' } ,{ value: 0, name: '投诉' } ,{ value: 0, name: '咨询' }]";
- }
- else {
- format = dataModel.format;
- bottom = JSON.parse(dataModel.bottom);
- datas = dataModel.datas;
- }
- require.config({
- paths: {
- echarts: '/Content/dist'
- }
- });
- // 使用
- require(
- [
- 'echarts',
- 'echarts/chart/pie' // 使用柱状图就加载bar模块,按需加载
- ],
- function (ec) {
- var dahuatheme;
- require(['echarts/theme/dahua'], function (theme) {
- dahuatheme = theme;
- });
- // 基于准备好的dom,初始化echarts图表
- var myChart = ec.init(document.getElementById(arr[2]), dahuatheme);
- option = {
- backgroundColor: '#ffffff',
- title: {
- show: true,
- text: bgname + '热线电话受理量',
- subtext: '',
- x: 'center',
- top: 20,
- textStyle: {
- color: '#2C60AC'
- }
- },
- tooltip: {
- trigger: 'item',
- formatter: "{a} <br/>{b} : {c} ({d}%)"
- },
- toolbox: {
- show: true,
- feature: {
- dataView: {
- show: true,
- title: '数据视图',
- readOnly: true,
- lang: ['数据视图', '关闭', '刷新']
- },
- saveAsImage: {
- show: true,
- title: '保存为图片',
- type: 'png',
- lang: ['点击保存']
- }
- }
- },
- legend: {
- show: true,
- orient: 'vertical',
- x: 'left',
- data: bottom,
- },
- series: [
- {
- name: bgname + '热线电话受理量',
- type: 'pie',
- radius: '55%',
- center: ['50%', '55%'],
- data: eval(datas),
- //data: eval(document.getElementById("txtArrJson").value),
- itemStyle: {
- emphasis: {
- shadowBlur: 10,
- shadowOffsetX: 0,
- shadowColor: 'rgba(0, 0, 0, 0.5)'
- }
- }
- }
- ]
- };
- // 为echarts对象加载数据
- myChart.setOption(option);
- }
- );
- }
- }
- });
- //咨询明细报表
- $.ajax({
- url: "/Report/ReportWorkOrderInfoQuarterNewTwoZXMX",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
- var strcount = arr[0].split(',');
- document.getElementById("bgmc2_tb2").innerHTML = arr[1];
- document.getElementById("bgmc2_part2").innerText = "(二)乘客投诉部分";
- document.getElementById("bgmc2_part2_nr1").innerText = bgname + "热线电话共受理乘客来电投诉" + arr[4] + "件,其中转办相关责任部门" + arr[5] + "件,由服务热线化解的投诉" + arr[6] + "件,化解率达高达" + arr[7] +"。";
- document.getElementById("bgmc2_part2_1").innerText = "1、以受理方式为标准的分析情况";
- document.getElementById("bgmc2_tb4").innerHTML = arr[8];
- document.getElementById("bgmc2_part2_1_nr1").innerText = "根据上表数据显示,热线电话受理的投诉量占总投诉量的" + arr[10]+"。";
- document.getElementById("bgmc2_part2_2").innerText = "2、以责任部门为标准的分析情况(转办)";
- document.getElementById("bgmc2_tb5").innerHTML = arr[9];
- document.getElementById("bgmc2_part2_2_nr1").innerText = "根据上表数据显示,客运服务类投诉占总投诉量的___%,安保类投诉占总投诉量___%。员工服务类投诉___件。客运类主要是员工服务态度不好造成的投诉居多,安保类投诉主要是安检处对喷雾、刀具等物品的检查标准不一致及员工服务态度欠佳等方面。";
- var dataModel = JSON.parse(arr[3]);
- var bottom = "[]";
- var datas = "[]";
- if (dataModel.datas == null) {
- bottom = ["列车时刻表", "在线购票相关信息", "车站信息", "商易行APP", "乘客携带物品相关规定","周边信息"];
- datas = "[ { value: 0, name: '列车时刻表' } ,{ value: 0, name: '在线购票相关信息' } ,{ value: 0, name: '车站信息' } ,{ value: 0, name: '商易行APP' } ,{ value: 0, name: '乘客携带物品相关规定' },{ value: 0, name: '周边信息' }]";
- }
- else {
- format = dataModel.format;
- bottom = JSON.parse(dataModel.bottom);
- datas = dataModel.datas;
- }
- require.config({
- paths: {
- echarts: '/Content/dist'
- }
- });
- // 使用
- require(
- [
- 'echarts',
- 'echarts/chart/pie' // 使用柱状图就加载bar模块,按需加载
- ],
- function (ec) {
- var dahuatheme;
- require(['echarts/theme/dahua'], function (theme) {
- dahuatheme = theme;
- });
- // 基于准备好的dom,初始化echarts图表
- var myChart = ec.init(document.getElementById(arr[2]), dahuatheme);
- option = {
- backgroundColor: '#ffffff',
- title: {
- show: true,
- text: bgname + '来电咨询',
- subtext: '',
- x: 'center',
- top: 20,
- textStyle: {
- color: '#2C60AC'
- }
- },
- tooltip: {
- trigger: 'item',
- formatter: "{a} <br/>{b} : {c} ({d}%)"
- },
- toolbox: {
- show: true,
- feature: {
- dataView: {
- show: true,
- title: '数据视图',
- readOnly: true,
- lang: ['数据视图', '关闭', '刷新']
- },
- saveAsImage: {
- show: true,
- title: '保存为图片',
- type: 'png',
- lang: ['点击保存']
- }
- }
- },
- legend: {
- show: true,
- orient: 'vertical',
- x: 'left',
- data: bottom,
- },
- series: [
- {
- name: bgname + '来电咨询',
- type: 'pie',
- radius: '55%',
- center: ['50%', '55%'],
- data: eval(datas),
- //data: eval(document.getElementById("txtArrJson").value),
- itemStyle: {
- emphasis: {
- shadowBlur: 10,
- shadowOffsetX: 0,
- shadowColor: 'rgba(0, 0, 0, 0.5)'
- }
- }
- }
- ]
- };
- // 为echarts对象加载数据
- myChart.setOption(option);
- }
- );
- }
- }
- });
- //建议、表扬、挂失
- $.ajax({
- url: "/Report/ReportWorkOrderInfoQuarterNewTwoQTMX",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
- var strcount = arr[0].split(',');
- document.getElementById("bgmc2_part3").innerText = "(三)乘客建议部分";
- document.getElementById("bgmc2_part3_nr1").innerText = "确保地铁安全运营和倡导市民文明低碳出行服务热线也在第一时间将广大乘客反馈的合理化建议及意见反馈给公司。第一季度热线电话受理有效建议" + arr[4]+"件。";
- document.getElementById("bgmc2_part4").innerText = "(四)乘客表扬、挂失部分";
- document.getElementById("bgmc2_part4_nr1").innerText = bgname + "服务热线共帮助乘客找寻失物" + arr[5] + "件,受到乘客来电表扬" + arr[6] +"件。";
- //document.getElementById("bgmc2_tb2").innerHTML = arr[1];
- /*
- var dataModel = JSON.parse(arr[3]);
- var bottom = "[]";
- var datas = "[]";
- if (dataModel.datas == null) {
- bottom = ["列车时刻表", "在线购票相关信息", "车站信息", "商易行APP", "乘客携带物品相关规定", "周边信息"];
- datas = "[ { value: 0, name: '列车时刻表' } ,{ value: 0, name: '在线购票相关信息' } ,{ value: 0, name: '车站信息' } ,{ value: 0, name: '商易行APP' } ,{ value: 0, name: '乘客携带物品相关规定' },{ value: 0, name: '周边信息' }]";
- }
- else {
- format = dataModel.format;
- bottom = JSON.parse(dataModel.bottom);
- datas = dataModel.datas;
- }
- require.config({
- paths: {
- echarts: '/Content/dist'
- }
- });
- // 使用
- require(
- [
- 'echarts',
- 'echarts/chart/pie' // 使用柱状图就加载bar模块,按需加载
- ],
- function (ec) {
- var dahuatheme;
- require(['echarts/theme/dahua'], function (theme) {
- dahuatheme = theme;
- });
- // 基于准备好的dom,初始化echarts图表
- var myChart = ec.init(document.getElementById(arr[2]), dahuatheme);
- option = {
- backgroundColor: '#ffffff',
- title: {
- show: true,
- text: bgname + '来电咨询',
- subtext: '',
- x: 'center',
- top: 20,
- textStyle: {
- color: '#2C60AC'
- }
- },
- tooltip: {
- trigger: 'item',
- formatter: "{a} <br/>{b} : {c} ({d}%)"
- },
- toolbox: {
- show: true,
- feature: {
- dataView: {
- show: true,
- title: '数据视图',
- readOnly: true,
- lang: ['数据视图', '关闭', '刷新']
- },
- saveAsImage: {
- show: true,
- title: '保存为图片',
- type: 'png',
- lang: ['点击保存']
- }
- }
- },
- legend: {
- show: true,
- orient: 'vertical',
- x: 'left',
- data: bottom,
- },
- series: [
- {
- name: bgname + '来电咨询',
- type: 'pie',
- radius: '55%',
- center: ['50%', '55%'],
- data: eval(datas),
- //data: eval(document.getElementById("txtArrJson").value),
- itemStyle: {
- emphasis: {
- shadowBlur: 10,
- shadowOffsetX: 0,
- shadowColor: 'rgba(0, 0, 0, 0.5)'
- }
- }
- }
- ]
- };
- // 为echarts对象加载数据
- myChart.setOption(option);
- }
- );*/
- }
- }
- });
- //第三部分
- $.ajax({
- url: "/Report/ReportWorkOrderInfoQuarterNewTwoWBMX",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
- //var strcount = arr[0].split(',');
- document.getElementById("bgmc3").innerText = "三、" + bgname + "微博互动受理量统计及分析";
- document.getElementById("bgmc3_nr1").innerText = bgname + "微博互动受理乘客事务" + arr[4] +"件,其中私信___人次、评论___人次、 ___人次。";
- document.getElementById("bgmc3_nr2").innerText = "由上图所示," + bgQuarter + "主要受理量在___月份,___月份受理量突增的原因是受12月20日列车信号故障及春运期间客流急剧增加的影响所致。其中所反映的问题较突出的有:延误证明开具时间及要求;咨询列车时刻信息;咨询列车时刻信息。";
- }
- }
- });
- //第四部分
- $.ajax({
- url: "/Report/ReportWorkOrderInfoQuarterNewTwoWXMX",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success")
- {
- var arr = result.split('^');
- //var strcount = arr[0].split(',');
- document.getElementById("bgmc4").innerText = "四、" + bgname + "微信互动受理量统计及分析";
- document.getElementById("bgmc4_nr1").innerText = bgname + "微信互动受理乘客事务" + arr[4]+"人次。";
- document.getElementById("bgmc4_nr2").innerText = "由上图所示," + bgname + "微信主要受理量在___月份。其中___月份受理量突增的原因与微博突增的原因一致。其中所反映的问题较突出的有:列车时刻信息咨询。";
- }
- }
- });
- }
- //年度:加载数据
- function LoadOneYear(dateParty) {
- var nowMonth = now.getMonth() + 1; //当前月
- var nowYear = now.getFullYear(); //当前年
- var preYear = now.getFullYear() - 1;//前一年
- var preMonth = now.getMonth(); //上月
- var nowQuarter = "";
- if (nowMonth >= 1 && nowMonth <= 3) {
- nowQuarter = "一";
- } else if (nowMonth >= 4 && nowMonth <= 6) {
- nowQuarter = "二";
- } else if (nowMonth >= 7 && nowMonth <= 9) {
- nowQuarter = "三";
- } else { nowQuarter = "四"; }
- var preQuarter = "";
- if (preMonth >= 1 && preMonth <= 3) {
- preQuarter = "一";
- } else if (preMonth >= 4 && preMonth <= 6) {
- preQuarter = "二";
- } else if (preMonth >= 7 && preMonth <= 9) {
- preQuarter = "三";
- } else { preQuarter = "四"; }
- var bgyear = nowYear + "年";
- var preyear = preYear + "年";
- //第一
- $.ajax({
- url: "/Report/ReportWorkOrderInfoQuarterNew",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
- var strcount = arr[0].split(',');
- document.getElementById("bgmc").innerText = bgyear + "服务热线工作分析报告";
- document.getElementById("bgmc1").innerText = "一、" + bgyear + "全媒体客服平台受理量统计及分析";
- document.getElementById("bgmc1_nr1").innerText = " 郑州地铁服务热线" + bgyear + "全媒体客服平台共受理乘客事务" + strcount[0] + "件,其中热线电话" + strcount[1] + "通、微博互动 " + strcount[2] + "人次、微信互动" + strcount[3] + "人次。";
- document.getElementById("bgmc1_nr2").innerText = "同比" + preyear + "全媒体客服平台总受理量" + strcount[4] + ",其中热线电话受理量" + strcount[5] + ",微博互动量" + strcount[6] + ",微信互动量" + strcount[7] + "。(" + preyear + "全媒体客服平台共受理乘客事务" + strcount[8] + "件,其中热线电话" + strcount[9] + "通、微博互动" + strcount[10] + "人次、微信互动" + strcount[11] + "人次)。由上图所示,全年主要受理量在_________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致______月份业务量增加。";
- document.getElementById("bgmc1_tb1").innerHTML = arr[1];
- document.getElementById("bgmc2").innerText = "二、" + bgyear + "服务热线电话受理量统计及分析";
- document.getElementById("bgmc2_nr1").innerText = bgyear + "热线电话共受理乘客事务" + strcount[1] + "通,占全媒体客服平台总受理量的" + strcount[12] + ",";
- var dataModel = JSON.parse(arr[3]);
- var bottom = "[]";
- var datas = "[]";
- if (dataModel.datas == null) {
- bottom = ["表扬", "挂失", "建议", "投诉", "咨询"];
- datas = "[ { value: 0, name: '表扬' } ,{ value: 0, name: '挂失' } ,{ value: 0, name: '建议' } ,{ value: 0, name: '投诉' } ,{ value: 0, name: '咨询' }]";
- }
- else {
- format = dataModel.format;
- bottom = JSON.parse(dataModel.bottom);
- datas = dataModel.datas;
- }
- require.config({
- paths: {
- echarts: '/Content/dist'
- }
- });
- // 使用
- require(
- [
- 'echarts',
- 'echarts/chart/pie' // 使用柱状图就加载bar模块,按需加载
- ],
- function (ec) {
- var dahuatheme
- require(['echarts/theme/dahua'], function (theme) {
- dahuatheme = theme;
- });
- //alert(arr[2]);
- // 基于准备好的dom,初始化echarts图表
- var myChart = ec.init(document.getElementById(arr[2]), dahuatheme);
- option = {
- backgroundColor: '#ffffff',
- title: {
- show: true,
- text: bgyear + '全媒体客服平台受理量',
- subtext: '',
- x: 'center',
- top: 20,
- textStyle: {
- color: '#2C60AC'
- }
- },
- tooltip: {
- trigger: 'item',
- formatter: "{a} <br/>{b} : {c} ({d}%)"
- },
- toolbox: {
- show: true,
- feature: {
- dataView: {
- show: true,
- title: '数据视图',
- readOnly: true,
- lang: ['数据视图', '关闭', '刷新']
- },
- saveAsImage: {
- show: true,
- title: '保存为图片',
- type: 'png',
- lang: ['点击保存']
- }
- }
- },
- legend: {
- show: true,
- orient: 'vertical',
- x: 'left',
- //top: 'bottom',
- data: bottom,
- //data: eval(document.getElementById("txtArrName").value)
- },
- series: [
- {
- name: bgyear + '全媒体客服平台受理量',
- type: 'pie',
- radius: '55%',
- center: ['50%', '55%'],
- data: eval(datas),
- //data: eval(document.getElementById("txtArrJson").value),
- itemStyle: {
- emphasis: {
- shadowBlur: 10,
- shadowOffsetX: 0,
- shadowColor: 'rgba(0, 0, 0, 0.5)'
- }
- }
- }
- ]
- };
- // 为echarts对象加载数据
- myChart.setOption(option);
- }
- );
- }
- }
- });
- //第二
- $.ajax({
- url: "/Report/ReportWorkOrderInfoQuarterNewTwo",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
- var strcount = arr[0].split(',');
- document.getElementById("bgmc2_nr2").innerText = "日均受理乘客事务约" + strcount[1] + "通/天,共接通" + strcount[2] + "通,接通率为" + strcount[3] + "。直接答复" + strcount[4] + "通,直接答复率" + strcount[5] + "。转办办理" + strcount[6] + "件,按期回复率" + strcount[7] + "。办理结果回访满意率___%。热线满意率___%,平均通话时长___分,来电高峰主要集中在___点至___点,热线客户评价总体满意率___%,乘客满意度较好。与" + preyear+"年相比,受理乘客事务总量____倍。";
- document.getElementById("bgmc2_tb1").innerHTML = arr[1];
- document.getElementById("bgmc2_part1").innerText = "(一)乘客咨询部分";
- document.getElementById("bgmc2_part1_nr1").innerText = "共接听咨询来电" + arr[4] + "通,其中" + arr[5] + "(其他类咨询主要包含咨询地铁计次票售卖相关事宜及列车车厢内广播相关事宜等。)";
- document.getElementById("bgmc2_part1_nr2").innerText = "其中互联网购票类咨询占总咨询量的____。从互联网购票上线以来,多集中在以下几个问题:1、互联网支付成功,未出票;2、互联网购票多张,少出票;3、互联网购票订单显示已完成,未出票;4、目前1号线二期不支持互联网购票等相关问题。建议:1、在互联网购票机上提示乘客可使用扫码或者商户单号后八位取票;2、在1号线二期开展互联网购票相关事宜。";
- var dataModel = JSON.parse(arr[3]);
- var bottom = "[]";
- var datas = "[]";
- if (dataModel.datas == null) {
- bottom = ["表扬", "挂失", "建议", "投诉", "咨询"];
- datas = "[ { value: 0, name: '表扬' } ,{ value: 0, name: '挂失' } ,{ value: 0, name: '建议' } ,{ value: 0, name: '投诉' } ,{ value: 0, name: '咨询' }]";
- }
- else {
- format = dataModel.format;
- bottom = JSON.parse(dataModel.bottom);
- datas = dataModel.datas;
- }
- require.config({
- paths: {
- echarts: '/Content/dist'
- }
- });
- // 使用
- require(
- [
- 'echarts',
- 'echarts/chart/pie' // 使用柱状图就加载bar模块,按需加载
- ],
- function (ec) {
- var dahuatheme;
- require(['echarts/theme/dahua'], function (theme) {
- dahuatheme = theme;
- });
- //alert(arr[2]);
- // 基于准备好的dom,初始化echarts图表
- var myChart = ec.init(document.getElementById(arr[2]), dahuatheme);
- option = {
- backgroundColor: '#ffffff',
- title: {
- show: true,
- text: bgyear + '热线电话受理量',
- subtext: '',
- x: 'center',
- top: 20,
- textStyle: {
- color: '#2C60AC'
- }
- },
- tooltip: {
- trigger: 'item',
- formatter: "{a} <br/>{b} : {c} ({d}%)"
- },
- toolbox: {
- show: true,
- feature: {
- dataView: {
- show: true,
- title: '数据视图',
- readOnly: true,
- lang: ['数据视图', '关闭', '刷新']
- },
- saveAsImage: {
- show: true,
- title: '保存为图片',
- type: 'png',
- lang: ['点击保存']
- }
- }
- },
- legend: {
- show: true,
- orient: 'vertical',
- x: 'left',
- data: bottom,
- },
- series: [
- {
- name: bgyear + '热线电话受理量',
- type: 'pie',
- radius: '55%',
- center: ['50%', '55%'],
- data: eval(datas),
- //data: eval(document.getElementById("txtArrJson").value),
- itemStyle: {
- emphasis: {
- shadowBlur: 10,
- shadowOffsetX: 0,
- shadowColor: 'rgba(0, 0, 0, 0.5)'
- }
- }
- }
- ]
- };
- // 为echarts对象加载数据
- myChart.setOption(option);
- }
- );
- }
- }
- });
- //咨询明细报表
- $.ajax({
- url: "/Report/ReportWorkOrderInfoQuarterNewTwoZXMX",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
- var strcount = arr[0].split(',');
- document.getElementById("bgmc2_tb2").innerHTML = arr[1];
- document.getElementById("bgmc2_part2").innerText = "(二)乘客投诉部分";
- document.getElementById("bgmc2_part2_nr1").innerText = bgyear + "热线电话共受理乘客来电投诉" + arr[4] + "件,其中转办相关责任部门" + arr[5] + "件,由服务热线化解的投诉" + arr[6] + "件,化解率达高达" + arr[7] + "。同时,十九大期间全媒体客服平台共受理投诉____件,投诉化解率达___%,共计_____件,期间未产生不良报道。(附件一《安检等级升级期间全媒体客服平台信息统计报告》)";
- document.getElementById("bgmc2_part2_1").innerText = "1、以受理方式为标准的分析情况";
- document.getElementById("bgmc2_tb4").innerHTML = arr[8];
- document.getElementById("bgmc2_part2_1_nr1").innerText = "根据上表数据显示,热线电话受理的投诉量占总投诉量的" + arr[10]+"。";
- document.getElementById("bgmc2_part2_2").innerText = "2、以责任部门为标准的分析情况(转办)";
- document.getElementById("bgmc2_tb5").innerHTML = arr[9];
- document.getElementById("bgmc2_part2_2_nr1").innerText = "根据上表数据显示,客运服务类投诉占总投诉量的____%,安保类投诉占总投诉量____%。员工服务类投诉____件。客运类主要是员工服务态度不好造成的投诉居多,安保类投诉主要是安检处对喷雾等物品的检查标准不一致及员工服务态度欠佳等方面。" +
- "下图所示,由于十九大会议期间安检升级导致投诉量直线暴增,并于____月逐步下降。其中,员工服务类投诉较多,占安检总投诉量的____ %。";
- document.getElementById("bgmc2_part2_2_nr2").innerText = "由上图所示,员工服务类投诉占客运服务类总投诉量的____%。";
- var dataModel = JSON.parse(arr[3]);
- var bottom = "[]";
- var datas = "[]";
- if (dataModel.datas == null) {
- bottom = ["列车时刻表", "在线购票相关信息", "车站信息", "商易行APP", "乘客携带物品相关规定", "周边信息"];
- datas = "[ { value: 0, name: '列车时刻表' } ,{ value: 0, name: '在线购票相关信息' } ,{ value: 0, name: '车站信息' } ,{ value: 0, name: '商易行APP' } ,{ value: 0, name: '乘客携带物品相关规定' },{ value: 0, name: '周边信息' }]";
- }
- else {
- format = dataModel.format;
- bottom = JSON.parse(dataModel.bottom);
- datas = dataModel.datas;
- }
- require.config({
- paths: {
- echarts: '/Content/dist'
- }
- });
- // 使用
- require(
- [
- 'echarts',
- 'echarts/chart/pie' // 使用柱状图就加载bar模块,按需加载
- ],
- function (ec) {
- var dahuatheme;
- require(['echarts/theme/dahua'], function (theme) {
- dahuatheme = theme;
- });
- //alert(arr[2]);
- // 基于准备好的dom,初始化echarts图表
- var myChart = ec.init(document.getElementById(arr[2]), dahuatheme);
- option = {
- backgroundColor: '#ffffff',
- title: {
- show: true,
- text: bgyear + '来电咨询',
- subtext: '',
- x: 'center',
- top: 20,
- textStyle: {
- color: '#2C60AC'
- }
- },
- tooltip: {
- trigger: 'item',
- formatter: "{a} <br/>{b} : {c} ({d}%)"
- },
- toolbox: {
- show: true,
- feature: {
- dataView: {
- show: true,
- title: '数据视图',
- readOnly: true,
- lang: ['数据视图', '关闭', '刷新']
- },
- saveAsImage: {
- show: true,
- title: '保存为图片',
- type: 'png',
- lang: ['点击保存']
- }
- }
- },
- legend: {
- show: true,
- orient: 'vertical',
- x: 'left',
- data: bottom,
- },
- series: [
- {
- name: bgyear + '来电咨询',
- type: 'pie',
- radius: '55%',
- center: ['50%', '55%'],
- data: eval(datas),
- //data: eval(document.getElementById("txtArrJson").value),
- itemStyle: {
- emphasis: {
- shadowBlur: 10,
- shadowOffsetX: 0,
- shadowColor: 'rgba(0, 0, 0, 0.5)'
- }
- }
- }
- ]
- };
- // 为echarts对象加载数据
- myChart.setOption(option);
- }
- );
- }
- }
- });
- //建议、表扬、挂失
- $.ajax({
- url: "/Report/ReportWorkOrderInfoQuarterNewTwoQTMX",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
- var strcount = arr[0].split(',');
- document.getElementById("bgmc2_part3").innerText = "(三)乘客建议部分";
- document.getElementById("bgmc2_part3_nr1").innerText = "为确保地铁安全运营和倡导市民文明低碳出行服务热线也在第一时间将广大乘客反馈的合理化建议及意见反馈给公司。全年热线电话受理有效建议"+ arr[4] +"件,已反馈给相关责任部门并跟进处理完毕。" ;
- document.getElementById("bgmc2_part4").innerText = "(四)乘客表扬、挂失部分";
- document.getElementById("bgmc2_part4_nr1").innerText = bgyear + "服务热线共帮助乘客找寻失物" + arr[5] + "件,受到乘客来电表扬" + arr[6] + "件。";
- //document.getElementById("bgmc2_tb2").innerHTML = arr[1];
- /*
- var dataModel = JSON.parse(arr[3]);
- var bottom = "[]";
- var datas = "[]";
- if (dataModel.datas == null) {
- bottom = ["列车时刻表", "在线购票相关信息", "车站信息", "商易行APP", "乘客携带物品相关规定", "周边信息"];
- datas = "[ { value: 0, name: '列车时刻表' } ,{ value: 0, name: '在线购票相关信息' } ,{ value: 0, name: '车站信息' } ,{ value: 0, name: '商易行APP' } ,{ value: 0, name: '乘客携带物品相关规定' },{ value: 0, name: '周边信息' }]";
- }
- else {
- format = dataModel.format;
- bottom = JSON.parse(dataModel.bottom);
- datas = dataModel.datas;
- }
- require.config({
- paths: {
- echarts: '/Content/dist'
- }
- });
- // 使用
- require(
- [
- 'echarts',
- 'echarts/chart/pie' // 使用柱状图就加载bar模块,按需加载
- ],
- function (ec) {
- var dahuatheme;
- require(['echarts/theme/dahua'], function (theme) {
- dahuatheme = theme;
- });
- // 基于准备好的dom,初始化echarts图表
- var myChart = ec.init(document.getElementById(arr[2]), dahuatheme);
- option = {
- backgroundColor: '#ffffff',
- title: {
- show: true,
- text: bgyear + '来电咨询',
- subtext: '',
- x: 'center',
- top: 20,
- textStyle: {
- color: '#2C60AC'
- }
- },
- tooltip: {
- trigger: 'item',
- formatter: "{a} <br/>{b} : {c} ({d}%)"
- },
- toolbox: {
- show: true,
- feature: {
- dataView: {
- show: true,
- title: '数据视图',
- readOnly: true,
- lang: ['数据视图', '关闭', '刷新']
- },
- saveAsImage: {
- show: true,
- title: '保存为图片',
- type: 'png',
- lang: ['点击保存']
- }
- }
- },
- legend: {
- show: true,
- orient: 'vertical',
- x: 'left',
- data: bottom,
- },
- series: [
- {
- name: bgyear + '来电咨询',
- type: 'pie',
- radius: '55%',
- center: ['50%', '55%'],
- data: eval(datas),
- //data: eval(document.getElementById("txtArrJson").value),
- itemStyle: {
- emphasis: {
- shadowBlur: 10,
- shadowOffsetX: 0,
- shadowColor: 'rgba(0, 0, 0, 0.5)'
- }
- }
- }
- ]
- };
- // 为echarts对象加载数据
- myChart.setOption(option);
- }
- );*/
- }
- }
- });
- //第三部分
- $.ajax({
- url: "/Report/ReportWorkOrderInfoQuarterNewTwoWBMX",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
- //var strcount = arr[0].split(',');
- document.getElementById("bgmc3").innerText = "三、" + bgyear + "微博互动受理量统计及分析";
- document.getElementById("bgmc3_nr1").innerText = bgyear + "微博互动受理乘客事务" + arr[4] + "件,其中私信___人次、评论___人次、 ___人次。";
- document.getElementById("bgmc3_nr2").innerText = "由上图所示,全年主要受理量在__________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致_______月份业务量增加。";
- }
- }
- });
- //第四部分
- $.ajax({
- url: "/Report/ReportWorkOrderInfoQuarterNewTwoWXMX",
- type: "get",
- contentType: "application/json",
- dataType: "text",
- cache: false,
- data: { "NowDateTime": new Date(), "dateParty": dateParty },
- success: function (result, status) {
- if (status == "success") {
- var arr = result.split('^');
- //var strcount = arr[0].split(',');
- document.getElementById("bgmc4").innerText = "四、" + bgyear + "微信互动受理量统计及分析";
- document.getElementById("bgmc4_nr1").innerText = bgyear + "微信互动受理乘客事务" + arr[4] + "人次。";
- document.getElementById("bgmc4_nr2").innerText = "由上图所示,全年主要受理量在______________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致______月份业务量增加,恶略天气及节前延迟运营时间等问题导致_____月份互动咨询量增加。";
- }
- }
- });
- //$.ajax({
- // url: "/Report/ReportWorkOrderInfoYear",
- // type: "get",
- // contentType: "application/json",
- // dataType: "text",
- // cache: false,
- // data: { "NowDateTime": new Date(), "dateParty": dateParty },
- // success: function (result, status) {
- // if (status == "success") {
- // var arr = result.split('^');
- // document.getElementById("divReportContent").innerHTML = arr[0] + arr[1];
- // var dataModel = JSON.parse(arr[3]);
- // var bottom = "[]";
- // var datas = "[]";
- // if (dataModel.datas == null) {
- // bottom = ["表扬", "挂失", "建议", "投诉", "咨询"];
- // datas = "[ { value: 0, name: '表扬' } ,{ value: 0, name: '挂失' } ,{ value: 0, name: '建议' } ,{ value: 0, name: '投诉' } ,{ value: 0, name: '咨询' }]";
- // }
- // else {
- // format = dataModel.format;
- // bottom = JSON.parse(dataModel.bottom);
- // datas = dataModel.datas;
- // }
- // require.config({
- // paths: {
- // echarts: '/Content/dist'
- // }
- // });
- // // 使用
- // require(
- // [
- // 'echarts',
- // 'echarts/chart/pie' // 使用柱状图就加载bar模块,按需加载
- // ],
- // function (ec) {
- // var dahuatheme
- // require(['echarts/theme/dahua'], function (theme) {
- // dahuatheme = theme;
- // });
- // // 基于准备好的dom,初始化echarts图表
- // var myChart = ec.init(document.getElementById(arr[2]), dahuatheme);
- // option = {
- // backgroundColor: '#ffffff',
- // title: {
- // show: true,
- // text: '全媒体客服平台受理量',
- // subtext: '',
- // x: 'center',
- // top: 20,
- // textStyle: {
- // color: '#2C60AC'
- // }
- // },
- // tooltip: {
- // trigger: 'item',
- // formatter: "{a} <br/>{b} : {c} ({d}%)"
- // },
- // toolbox: {
- // show: true,
- // feature: {
- // dataView: {
- // show: true,
- // title: '数据视图',
- // readOnly: true,
- // lang: ['数据视图', '关闭', '刷新']
- // },
- // saveAsImage: {
- // show: true,
- // title: '保存为图片',
- // type: 'png',
- // lang: ['点击保存']
- // }
- // }
- // },
- // legend: {
- // show: false,
- // orient: 'vertical',
- // top: 'bottom',
- // data: bottom,
- // //data: eval(document.getElementById("txtArrName").value)
- // },
- // series: [
- // {
- // name: '全媒体客服平台受理量',
- // type: 'pie',
- // radius: '55%',
- // center: ['50%', '55%'],
- // data: eval(datas),
- // //data: eval(document.getElementById("txtArrJson").value),
- // itemStyle: {
- // emphasis: {
- // shadowBlur: 10,
- // shadowOffsetX: 0,
- // shadowColor: 'rgba(0, 0, 0, 0.5)'
- // }
- // }
- // }
- // ]
- // };
- // // 为echarts对象加载数据
- // myChart.setOption(option);
- // }
- // );
- // }
- // }
- //});
- }
- var dataParty = getWeekStartDate() + ' - ' + getWeekEndDate();
- $(".dayParty").val(dataParty);
- LoadOneWeek($(".dayParty").val());
- });
- </script>
- </body>
- </html>
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