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ReportController.cs 457KB

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  1. using Newtonsoft.Json;
  2. using Newtonsoft.Json.Linq;
  3. using System;
  4. using System.Collections.Generic;
  5. using System.Data;
  6. using System.Linq;
  7. using System.Text;
  8. using System.Web;
  9. using System.Web.Mvc;
  10. using System.Web.Script.Serialization;
  11. using YTSoft.BaseCallCenter.Model;
  12. using YTSoft.BaseCallCenter.MVCWeb.Commons;
  13. using YTSoft.BaseCallCenter.MVCWeb.Models;
  14. namespace YTSoft.BaseCallCenter.MVCWeb.Controllers
  15. {
  16. public class ReportController : BaseController
  17. {
  18. BLL.T_Call_CallRecords recordBLL = new BLL.T_Call_CallRecords();
  19. int rxzhj = 0;
  20. int wxzhj = 0;
  21. int wbzhj = 0;
  22. //
  23. // GET: /Report/
  24. public ActionResult Index()
  25. {
  26. return View();
  27. }
  28. //
  29. // 主页面来电类型比例分析
  30. public ActionResult IndexCenterCallPre(string type, string strdate)
  31. {
  32. string res = "0^0";
  33. int c1 = 0;//自助服务
  34. int c2 = 0;//人工服务
  35. int count = 0;//总数
  36. DataTable dt = new DataTable();
  37. Models.WorkOrderPieModel model = new Models.WorkOrderPieModel();
  38. model.PieTypeArrName = "[]";
  39. model.PieDataJson = "[]";
  40. string sql = "";
  41. try
  42. {
  43. //查询按钮
  44. if (!string.IsNullOrEmpty(strdate))
  45. {
  46. string startdate = strdate.Split('~')[0].Trim();
  47. string enddate = strdate.Split('~')[1].Trim();
  48. sql += " and F_CREATEDATE>= '" + startdate.Trim()+"'" ;
  49. sql += " and F_CREATEDATE<= '" + enddate.Trim() + "'";
  50. }
  51. dt = new YTSoft.BaseCallCenter.BLL.T_Wo_WorkOrderBase().GetList("1=1 " + sql + " order by F_WORKORDERTYPEID").Tables[0];
  52. if (dt != null)
  53. {
  54. #region
  55. count = dt.Rows.Count;
  56. c1 = dt.Select("F_WORKORDERTYPEID=1 ").Length;
  57. c2 = count - c1;
  58. model.PieTypeArrName = "['自助服务'";
  59. model.PieDataJson = "[{ value:" + c1 + ",name: '自助服务'}";
  60. model.PieTypeArrName += ",'人工服务']";
  61. model.PieDataJson += ",{value:" + c2 + ",name: '人工服务'}]";
  62. #endregion
  63. }
  64. }
  65. catch (Exception err)
  66. {
  67. }
  68. finally
  69. {
  70. dt.Clear();
  71. dt.Dispose();
  72. res = c1.ToString() + "^" + c2.ToString();
  73. }
  74. return View(model);
  75. }
  76. //
  77. // 主页面工单类型比例分析
  78. public ActionResult IndexCenterWorkOrderPre(string type, string strdate)
  79. {
  80. Models.WorkOrderPieModel model = new Models.WorkOrderPieModel();
  81. model.PieTypeArrName = "[]";
  82. model.PieDataJson = "[]";
  83. DataTable dt = new DataTable();
  84. try
  85. {
  86. string startdate = strdate.Split('~')[0].Trim();
  87. string enddate = strdate.Split('~')[1].Trim();
  88. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=1 ");
  89. if (namelist != null)
  90. {
  91. dt = new BLL.T_Wo_WorkOrderBase().GetList(" F_CREATEDATE>='"+ startdate +"'"+ "and F_CREATEDATE <='"+ enddate+"'").Tables[0];
  92. string arrname = "";
  93. string arrjson = "";//{ value: 31, name: '咨询' },
  94. int i = 0;
  95. int count = 0;
  96. foreach (Model.T_Wo_WorkOrderType m in namelist)
  97. {
  98. count = dt.Select("F_FILEFLAG=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  99. if (i == 0)
  100. {
  101. arrname += "'" + m.F_Name.Trim() + "'";
  102. arrjson += "{ value: " + count.ToString() + ", name: '" + m.F_Name.Trim() + "' }";
  103. }
  104. else
  105. {
  106. arrname += ",'" + m.F_Name.Trim() + "'";
  107. arrjson += ",{ value: " + count.ToString() + ", name: '" + m.F_Name.Trim() + "' }";
  108. }
  109. i++;
  110. }
  111. model.PieTypeArrName = "[" + arrname + "]";
  112. model.PieDataJson = "[" + arrjson + "]";
  113. }
  114. }
  115. catch
  116. { }
  117. finally
  118. {
  119. dt.Clear();
  120. dt.Dispose();
  121. }
  122. return View(model);
  123. }
  124. //
  125. // 主页面工单类型时间段比例分析
  126. public ActionResult IndexCenterWorkOrderTimeBar(string type, string strdate)
  127. {
  128. Models.WorkOrderPieModel model = new Models.WorkOrderPieModel();
  129. model.PieTypeArrName = "[]";
  130. model.PieDataJson = "[]";
  131. DataTable dt = new DataTable();
  132. try
  133. {
  134. string startdate = strdate.Split('~')[0].Trim();
  135. string enddate = strdate.Split('~')[1].Trim();
  136. DataTable datas = recordBLL.GetWorkOrderWeekData(startdate, enddate);
  137. if (datas != null)
  138. {
  139. for (int i = 1; i < 8; i++)
  140. {
  141. DataRow[] rowsZX = datas.Select("Weeks=" + i + " and BusinessType=" + 6);
  142. if (rowsZX != null && rowsZX.Length > 0)
  143. {
  144. model.Week1 += ",";
  145. model.Week1 += rowsZX[0]["callInCount"];
  146. }
  147. else
  148. {
  149. model.Week1 += ",";
  150. model.Week1 += 0;
  151. }
  152. DataRow[] rowsBY = datas.Select("Weeks=" + i + " and BusinessType=" + 18);
  153. if (rowsBY != null && rowsBY.Length > 0)
  154. {
  155. model.Week2 += ",";
  156. model.Week2 += rowsBY[0]["callInCount"];
  157. }
  158. else
  159. {
  160. model.Week2 += ",";
  161. model.Week2 += 0;
  162. }
  163. DataRow[] rowsGS = datas.Select("Weeks=" + i + " and BusinessType=" + 19);
  164. if (rowsGS != null && rowsGS.Length > 0)
  165. {
  166. model.Week3 += ",";
  167. model.Week3 += rowsGS[0]["callInCount"];
  168. }
  169. else
  170. {
  171. model.Week3 += ",";
  172. model.Week3 += 0;
  173. }
  174. DataRow[] rowsJY = datas.Select("Weeks=" + i + " and BusinessType=" + 14);
  175. if (rowsJY != null && rowsJY.Length > 0)
  176. {
  177. model.Week4 += ",";
  178. model.Week4 += rowsJY[0]["callInCount"];
  179. }
  180. else
  181. {
  182. model.Week4 += ",";
  183. model.Week4 += 0;
  184. }
  185. DataRow[] rowsTS = datas.Select("Weeks=" + i + " and BusinessType=" + 3);
  186. if (rowsTS != null && rowsTS.Length > 0)
  187. {
  188. model.Week5 += ",";
  189. model.Week5 += rowsTS[0]["callInCount"];
  190. }
  191. else
  192. {
  193. model.Week5 += ",";
  194. model.Week5 += 0;
  195. }
  196. }
  197. model.Week1 = model.Week1.Trim(',');
  198. model.Week2 = model.Week2.Trim(',');
  199. model.Week3 = model.Week3.Trim(',');
  200. model.Week4 = model.Week4.Trim(',');
  201. model.Week5 = model.Week5.Trim(',');
  202. }
  203. }
  204. catch
  205. { }
  206. finally
  207. {
  208. dt.Clear();
  209. dt.Dispose();
  210. }
  211. return View(model);
  212. }
  213. #region 来电时间分布图
  214. public ActionResult CallInMatch()
  215. {
  216. WorkOrderMyModel model = new WorkOrderMyModel();
  217. return View(model);
  218. }
  219. /// <summary>
  220. /// 获取曲线数据信息
  221. /// </summary>
  222. /// <param name="page">当前页码</param>
  223. /// <param name="limit">每页数据量</param>
  224. /// <param name="sqlWhere">查询条件</param>
  225. /// <returns></returns>
  226. [ActionName("GetdTypeData")]
  227. [HttpGet]
  228. public string GetdTypeData(DateTime? NowDateTime, int? busType, string dType, string dateParty)
  229. {
  230. //数据结果集
  231. ResponseData dataModel = new ResponseData();
  232. try
  233. {
  234. string startDate = "";
  235. string endDate = "";
  236. if (!string.IsNullOrEmpty(dateParty))
  237. {
  238. startDate = dateParty.Substring(0, 10);
  239. endDate = dateParty.Substring(12);
  240. }
  241. else
  242. {
  243. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  244. }
  245. dataModel.code = 0;
  246. dataModel.data = recordBLL.GetdTypeData(dType, busType, startDate, endDate);
  247. return JsonConvert.SerializeObject(dataModel);
  248. }
  249. catch (Exception ex)
  250. {
  251. dataModel.code = 200;
  252. dataModel.msg = ex.Message;
  253. return JsonConvert.SerializeObject(dataModel);
  254. }
  255. }
  256. /// <summary>
  257. /// 获取工单信息
  258. /// </summary>
  259. /// <param name="page">当前页码</param>
  260. /// <param name="limit">每页数据量</param>
  261. /// <param name="sqlWhere">查询条件</param>
  262. /// <returns></returns>
  263. [ActionName("CallInMatchData")]
  264. [HttpGet]
  265. public string CallInMatchData(DateTime? NowDateTime, string dateParty)
  266. { //数据结果集
  267. ResponseData dataModel = new ResponseData();
  268. try
  269. {
  270. string startDate = "";
  271. string endDate = "";
  272. if (!string.IsNullOrEmpty(dateParty))
  273. {
  274. startDate = dateParty.Substring(0, 10);
  275. endDate = dateParty.Substring(12);
  276. }
  277. else
  278. {
  279. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  280. }
  281. dataModel.code = 0;
  282. dataModel.data = recordBLL.GetHourData(startDate, endDate);
  283. return JsonConvert.SerializeObject(dataModel);
  284. }
  285. catch (Exception ex)
  286. {
  287. dataModel.code = 200;
  288. dataModel.msg = ex.Message;
  289. return JsonConvert.SerializeObject(dataModel);
  290. }
  291. }
  292. /// <summary>
  293. /// 获取工单信息
  294. /// </summary>
  295. /// <param name="page">当前页码</param>
  296. /// <param name="limit">每页数据量</param>
  297. /// <param name="sqlWhere">查询条件</param>
  298. /// <returns></returns>
  299. [ActionName("CallInMatchDataList")]
  300. [HttpGet]
  301. public string CallInMatchDataList(DateTime? NowDateTime, int page, int limit,
  302. string dateParty, string CallHour,string linkman,string calltype,string ywtype)
  303. { //数据结果集
  304. ResponseData dataModel = new ResponseData();
  305. try
  306. {
  307. string startDate = "";
  308. string endDate = "";
  309. string sql = " ";
  310. if (!string.IsNullOrEmpty(dateParty))
  311. {
  312. startDate = dateParty.Substring(0, 10);
  313. endDate = dateParty.Substring(12);
  314. }
  315. else
  316. {
  317. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  318. }
  319. if (startDate.Trim()== endDate.Trim()) {
  320. sql += " and BeginTime>= '" + startDate + " 00:00:00'";
  321. sql += " and BeginTime<= '" + endDate + " 23:59:59'";
  322. }
  323. else {
  324. sql += " and BeginTime>= '" + startDate + "'";
  325. sql += " and BeginTime<= '" + endDate + "'";
  326. }
  327. if (!String.IsNullOrEmpty (CallHour))
  328. {
  329. sql += "and CallType=0 and DATEPART(HH, BeginTime)=" + CallHour;
  330. }
  331. //坐席工号
  332. if (!String.IsNullOrEmpty(linkman))
  333. {
  334. sql += "and UserCode=" + linkman;
  335. }
  336. //呼叫方向,1呼出0呼入calltype
  337. switch (calltype)
  338. {
  339. case "0":sql = sql + "and CallType=0";break;
  340. case "1": sql = sql + "and CallType=1"; break;
  341. default: break;
  342. }
  343. switch (Server.UrlDecode( ywtype))
  344. {
  345. case "1": sql = sql + " and CallType=0 and BusinessType=1"; break;//咨询
  346. case "2": sql = sql + " and CallType=0 and BusinessType=2"; break;//建议
  347. case "3": sql = sql + " and CallType=0 and BusinessType=3"; break;//表扬
  348. case "4": sql = sql + " and CallType=0 and BusinessType=4"; break;//挂失
  349. case "9": sql = sql + " and CallType=0 and BusinessType=9"; break;//投诉
  350. case "9999": sql = sql + " and CallType=0 and CallId not in ( select CallId from T_Call_CallRecords where BusinessType in (1,2,3,4,9 ))"; break;//放弃排队
  351. default: break;
  352. //case "1": sql = sql + " and CallType=0 and F_ServiceType=1"; break;//咨询
  353. //case "2": sql = sql + " and CallType=0 and F_ServiceType=2"; break;//投诉
  354. //case "3": sql = sql + " and CallType=0 and F_ServiceType=3"; break;//建议
  355. //case "4": sql = sql + " and CallType=0 and F_ServiceType=4"; break;//表扬
  356. //case "5": sql = sql + " and CallType=0 and F_ServiceType=5"; break;//挂失
  357. //case "9999": sql = sql + " and CallType=0 and CallId not in ( select CallId from T_Call_CallRecords where F_ServiceType in (1,2,3,4,5 ))"; break;//放弃排队
  358. //default: break;
  359. }
  360. DataTable dt = new DataTable();
  361. int recordCount = 0;
  362. Model.PageData<Model.T_Call_CallRecords> pageModel = new Model.PageData<Model.T_Call_CallRecords>();
  363. dt = BLL.PagerBLL.GetListPager(
  364. "T_Call_CallRecords",
  365. "CallId",
  366. " *,CONVERT(varchar, BeginTime, 120 ) as BeginTimeNew,CONVERT(varchar, TalkStartTime, 120 ) as TalkStartTimeNew,CONVERT(varchar, TalkEndTime, 120 ) as TalkEndTimeNew,CONVERT(varchar, TalkStartTime, 120 ) as TalkStartTimeNew,CONVERT(varchar, TalkEndTime, 120 ) as TalkEndTimeNew"+
  367. @",(select top 1 F_ScaleResume from T_Cus_CustomerBase n where CallNumber=n.F_Telephone) as F_ScaleResume
  368. ,case
  369. when BusinessType=1 then '咨询'
  370. when BusinessType=2 then '建议'
  371. when BusinessType=3 then '表扬'
  372. when BusinessType=4 then '挂失'
  373. when BusinessType=9 then '投诉'
  374. when F_ServiceType=1 then '咨询'
  375. when F_ServiceType = 2 then '投诉'
  376. when F_ServiceType = 3 then '建议'
  377. when F_ServiceType = 4 then '表扬'
  378. when F_ServiceType = 5 then '挂失'
  379. else '' end as
  380. BType, case when (isnull(BusinessType,0)>0 or isnull(F_ServiceType,0)>0) then '人工服务' else '' end as ywtype ",
  381. sql,
  382. "ORDER BY CallId desc",
  383. limit,
  384. page,
  385. true,
  386. out recordCount);
  387. dataModel.code = 0;
  388. //dataModel.data = recordBLL.GetHourDataList(CallHour,startDate, endDate);
  389. dataModel.count = recordCount;
  390. dataModel.data = dt;
  391. return JsonConvert.SerializeObject(dataModel);
  392. }
  393. catch (Exception ex)
  394. {
  395. dataModel.code = 200;
  396. dataModel.msg = ex.Message;
  397. return JsonConvert.SerializeObject(dataModel);
  398. }
  399. }
  400. /// <summary>
  401. /// 图标数据
  402. /// </summary>
  403. /// <param name="page">当前页码</param>
  404. /// <param name="limit">每页数据量</param>
  405. /// <param name="sqlWhere">查询条件</param>
  406. /// <returns></returns>
  407. public string CallInMatchChartData(DateTime? NowDateTime, string dateParty)
  408. {
  409. //数据结果集
  410. MainChartModel dataModel = new MainChartModel();
  411. string startDate = "";
  412. string endDate = "";
  413. if (!string.IsNullOrEmpty(dateParty))
  414. {
  415. startDate = dateParty.Substring(0, 10);
  416. endDate = dateParty.Substring(12);
  417. }
  418. else
  419. {
  420. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  421. }
  422. DataTable table = recordBLL.GetHourData(startDate, endDate);
  423. //拼接数据
  424. if (table != null && table.Rows.Count > 0)
  425. {
  426. int[] strArr = new int[24];
  427. int[] intArr = new int[24];
  428. for (int i = 0; i < 24; i++)
  429. {
  430. strArr[i] = i;
  431. DataRow[] row = table.Select("CallHour=" + i);
  432. if (row != null && row.Length > 0)
  433. {
  434. intArr[i] = (int)row[0]["callInCount"];
  435. }
  436. else
  437. {
  438. intArr[i] = 0;
  439. }
  440. }
  441. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  442. dataModel.datas = JsonConvert.SerializeObject(intArr);
  443. }
  444. return JsonConvert.SerializeObject(dataModel);
  445. }
  446. #endregion
  447. #region 咨询业务类型分布图
  448. public ActionResult zxywtype()
  449. {
  450. WorkOrderMyModel model = new WorkOrderMyModel();
  451. return View(model);
  452. }
  453. // 咨询业务比例分析
  454. /// <summary>
  455. /// 获取工单信息
  456. /// </summary>
  457. /// <param name="page">当前页码</param>
  458. /// <param name="limit">每页数据量</param>
  459. /// <param name="sqlWhere">查询条件</param>
  460. /// <returns></returns>
  461. [ActionName("zxywtypeWorkOrderPreData")]
  462. [HttpGet]
  463. public string zxywtypeWorkOrderPreData(DateTime? NowDateTime, string dateParty)
  464. {
  465. //数据结果集
  466. ResponseData dataModel = new ResponseData();
  467. DataTable dt = new DataTable();
  468. int counthj = 0;
  469. try
  470. {
  471. string startDate = "";
  472. string endDate = "";
  473. if (!string.IsNullOrEmpty(dateParty))
  474. {
  475. //startDate = dateParty.Substring(0, 10);
  476. //endDate = dateParty.Substring(12);
  477. startDate = dateParty.Split('~')[0].Trim();
  478. endDate = dateParty.Split('~')[1].Trim();
  479. }
  480. else
  481. {
  482. startDate = DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00";
  483. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  484. }
  485. DataTable newTable = new DataTable();
  486. newTable.Columns.Add("TypeID");
  487. newTable.Columns.Add("业务类型");
  488. newTable.Columns.Add("工单数量");
  489. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  490. if (namelist != null)
  491. {
  492. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='"+ startDate + "'and F_CREATEDATE<='"+ endDate+ "' and F_FILEFLAG=6").Tables[0];
  493. int i = 0;
  494. int count = 0;
  495. DataRow dataRow;
  496. foreach (Model.T_Wo_WorkOrderType m in namelist)
  497. {
  498. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  499. dataRow = newTable.NewRow();
  500. dataRow["TypeID"] = m.F_WorkOrderTypeId.ToString();
  501. dataRow["业务类型"] = m.F_Name.Trim();
  502. dataRow["工单数量"] = count.ToString();
  503. newTable.Rows.Add(dataRow);
  504. counthj = counthj + count;
  505. i++;
  506. }
  507. dataRow = newTable.NewRow();
  508. dataRow["TypeID"] = "";
  509. dataRow["业务类型"] = "总合计";
  510. dataRow["工单数量"] = counthj.ToString();
  511. newTable.Rows.Add(dataRow);
  512. }
  513. dataModel.code = 0;
  514. dataModel.data = newTable;
  515. dataModel.count = counthj;
  516. }
  517. catch (Exception ex)
  518. {
  519. dataModel.code = 200;
  520. dataModel.msg = ex.Message;
  521. }
  522. finally
  523. {
  524. dt.Clear();
  525. dt.Dispose();
  526. }
  527. return JsonConvert.SerializeObject(dataModel);
  528. }
  529. public string zxywtypeWorkOrderPre(DateTime? NowDateTime, string dateParty)
  530. {
  531. //数据结果集
  532. MainChartModel dataModel = new MainChartModel();
  533. string startDate = "";
  534. string endDate = "";
  535. DataTable dt = new DataTable();
  536. try
  537. {
  538. if (!string.IsNullOrEmpty(dateParty))
  539. {
  540. //startDate = dateParty.Substring(0, 10);
  541. //endDate = dateParty.Substring(12);
  542. startDate = dateParty.Split('~')[0].Trim();
  543. endDate = dateParty.Split('~')[1].Trim();
  544. }
  545. else
  546. {
  547. startDate = DateTime.Now.ToString("yyyy-MM-dd")+" 00:00:00";
  548. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  549. }
  550. DataTable newTable = new DataTable();
  551. newTable.Columns.Add("业务类型");
  552. newTable.Columns.Add("工单数量");
  553. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  554. if (namelist != null)
  555. {
  556. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='" + startDate + "'and F_CREATEDATE<='" + endDate+ "' and F_FILEFLAG=6").Tables[0];
  557. //dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  558. int i = 0;
  559. int count = 0;
  560. DataRow dataRow;
  561. foreach (Model.T_Wo_WorkOrderType m in namelist)
  562. {
  563. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  564. dataRow = newTable.NewRow();
  565. dataRow["业务类型"] = m.F_Name.Trim();
  566. dataRow["工单数量"] = count.ToString();
  567. newTable.Rows.Add(dataRow);
  568. i++;
  569. }
  570. }
  571. if (newTable != null && newTable.Rows.Count > 0)
  572. {
  573. string[] strArr = new string[newTable.Rows.Count];
  574. string contentArr = "";
  575. for (int i = 0; i < newTable.Rows.Count; i++)
  576. {
  577. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  578. if (i == 0)
  579. {
  580. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  581. }
  582. else
  583. {
  584. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  585. }
  586. }
  587. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  588. dataModel.datas = "[" + contentArr + "]";
  589. }
  590. }
  591. catch (Exception ex) { }
  592. finally { dt.Clear();dt.Dispose(); }
  593. return JsonConvert.SerializeObject(dataModel);
  594. }
  595. #endregion
  596. #region 业务类型分布图
  597. public ActionResult YwTypeReport()
  598. {
  599. CallScreenModel callScreenModel = new CallScreenModel();
  600. //业务类型字典表
  601. callScreenModel.WorkOrderTypeModelList = GetWorkTypeModelList();
  602. return View(callScreenModel);
  603. }
  604. // 业务比例分析
  605. /// <summary>
  606. /// 获取工单信息
  607. /// </summary>
  608. /// <param name="page">当前页码</param>
  609. /// <param name="limit">每页数据量</param>
  610. /// <param name="sqlWhere">查询条件</param>
  611. /// <returns></returns>
  612. [ActionName("ywtypeWorkOrderPreData")]
  613. [HttpGet]
  614. public string ywtypeWorkOrderPreData(DateTime? NowDateTime, string dateParty,string bussType,string bussDetail)
  615. {
  616. //数据结果集
  617. ResponseData dataModel = new ResponseData();
  618. DataTable dt = new DataTable();
  619. int counthj = 0;
  620. try
  621. {
  622. string startDate = "";
  623. string endDate = "";
  624. if (!string.IsNullOrEmpty(dateParty))
  625. {
  626. //startDate = dateParty.Substring(0, 10);
  627. //endDate = dateParty.Substring(12);
  628. startDate = dateParty.Split('~')[0].Trim();
  629. endDate = dateParty.Split('~')[1].Trim();
  630. }
  631. else
  632. {
  633. startDate = DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00";
  634. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  635. }
  636. DataTable newTable = new DataTable();
  637. newTable.Columns.Add("TypeID");
  638. newTable.Columns.Add("业务类型");
  639. newTable.Columns.Add("工单数量");
  640. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=1 ");
  641. if (bussType == "" || bussType ==null)
  642. {
  643. if (namelist != null)
  644. {
  645. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  646. int j = dt.Rows.Count;
  647. int i = 0;
  648. int count = 0;
  649. DataRow dataRow;
  650. foreach (Model.T_Wo_WorkOrderType m in namelist)
  651. {
  652. count = dt.Select("F_FILEFLAG=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  653. dataRow = newTable.NewRow();
  654. dataRow["TypeID"] = m.F_WorkOrderTypeId.ToString();
  655. dataRow["业务类型"] = m.F_Name.Trim();
  656. dataRow["工单数量"] = count.ToString();
  657. newTable.Rows.Add(dataRow);
  658. counthj = counthj + count;
  659. i++;
  660. }
  661. //热线业务工单数
  662. dataRow = newTable.NewRow();
  663. dataRow["TypeID"] = 0;
  664. dataRow["业务类型"] = "热线系统工单数合计";
  665. dataRow["工单数量"] = counthj.ToString();
  666. newTable.Rows.Add(dataRow);
  667. //微信业务工单数
  668. string startDate1 = startDate.Substring(0, 10);
  669. string endDate1 = endDate.Substring(0, 10);
  670. dataRow = newTable.NewRow();
  671. dataRow["TypeID"] = "0";
  672. dataRow["业务类型"] = "微信系统工单数合计";
  673. int wxCount = WXWorkOrderCount(3, startDate1, endDate1);
  674. dataRow["工单数量"] = wxCount;
  675. newTable.Rows.Add(dataRow);
  676. //微博业务工单数
  677. dataRow = newTable.NewRow();
  678. dataRow["TypeID"] = "0";
  679. dataRow["业务类型"] = "微博系统工单数合计";
  680. int wbCount = WXWorkOrderCount(4, startDate1, endDate1);
  681. dataRow["工单数量"] = wbCount;
  682. //总合计
  683. newTable.Rows.Add(dataRow);
  684. dataRow = newTable.NewRow();
  685. dataRow["TypeID"] = "0";
  686. dataRow["业务类型"] = "总合计";
  687. dataRow["工单数量"] = (counthj + wxCount+ wbCount).ToString();
  688. newTable.Rows.Add(dataRow);
  689. }
  690. }
  691. else {
  692. if (bussType=="3")
  693. {
  694. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId in (4,17) " );
  695. }
  696. else {
  697. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId= "+ bussType);
  698. }
  699. if (namelist.Count==0)
  700. {
  701. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_WorkOrderTypeId= " + bussType);
  702. }
  703. if (namelist != null)
  704. {
  705. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  706. int j = dt.Rows.Count;
  707. int i = 0;
  708. int count = 0;
  709. DataRow dataRow;
  710. foreach (Model.T_Wo_WorkOrderType m in namelist)
  711. {
  712. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + " and F_FILEFLAG=" + bussType).Length;
  713. dataRow = newTable.NewRow();
  714. dataRow["TypeID"] = m.F_WorkOrderTypeId.ToString();
  715. dataRow["业务类型"] = m.F_Name.Trim();
  716. dataRow["工单数量"] = count.ToString();
  717. newTable.Rows.Add(dataRow);
  718. counthj = counthj + count;
  719. i++;
  720. }
  721. dataRow = newTable.NewRow();
  722. dataRow["TypeID"] = "0";
  723. dataRow["业务类型"] = "总合计";
  724. dataRow["工单数量"] = counthj.ToString();
  725. newTable.Rows.Add(dataRow);
  726. }
  727. }
  728. dataModel.code = 0;
  729. dataModel.data = newTable;
  730. dataModel.count = counthj;
  731. }
  732. catch (Exception ex)
  733. {
  734. dataModel.code = 200;
  735. dataModel.msg = ex.Message;
  736. }
  737. finally
  738. {
  739. dt.Clear();
  740. dt.Dispose();
  741. }
  742. return JsonConvert.SerializeObject(dataModel);
  743. }
  744. public string ywtypeWorkOrderPre(DateTime? NowDateTime, string dateParty, string bussType, string bussDetail)
  745. {
  746. //数据结果集
  747. MainChartModel dataModel = new MainChartModel();
  748. string startDate = "";
  749. string endDate = "";
  750. DataTable dt = new DataTable();
  751. try
  752. {
  753. if (!string.IsNullOrEmpty(dateParty))
  754. {
  755. //startDate = dateParty.Substring(0, 10);
  756. //endDate = dateParty.Substring(12);
  757. startDate = dateParty.Split('~')[0].Trim();
  758. endDate = dateParty.Split('~')[1].Trim();
  759. }
  760. else
  761. {
  762. startDate = DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00";
  763. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  764. }
  765. DataTable newTable = new DataTable();
  766. newTable.Columns.Add("业务类型");
  767. newTable.Columns.Add("工单数量");
  768. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=1 ");
  769. if (bussType == "" || bussType == null)
  770. {
  771. if (namelist != null)
  772. {
  773. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  774. int j = dt.Rows.Count;
  775. int i = 0;
  776. int count = 0;
  777. DataRow dataRow;
  778. foreach (Model.T_Wo_WorkOrderType m in namelist)
  779. {
  780. count = dt.Select("F_FILEFLAG=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  781. dataRow = newTable.NewRow();
  782. dataRow["业务类型"] = m.F_Name.Trim();
  783. dataRow["工单数量"] = count.ToString();
  784. newTable.Rows.Add(dataRow);
  785. i++;
  786. }
  787. }
  788. }
  789. else
  790. {
  791. if (bussType == "3")
  792. {
  793. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId in (4,17) ");
  794. }
  795. else
  796. {
  797. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId= " + bussType);
  798. }
  799. if (namelist.Count == 0)
  800. {
  801. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_WorkOrderTypeId= " + bussType);
  802. }
  803. if (namelist != null)
  804. {
  805. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  806. int i = 0;
  807. int count = 0;
  808. DataRow dataRow;
  809. foreach (Model.T_Wo_WorkOrderType m in namelist)
  810. {
  811. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + " and F_FILEFLAG=" + bussType).Length;
  812. dataRow = newTable.NewRow();
  813. dataRow["业务类型"] = m.F_Name.Trim();
  814. dataRow["工单数量"] = count.ToString();
  815. newTable.Rows.Add(dataRow);
  816. i++;
  817. }
  818. }
  819. }
  820. if (newTable != null && newTable.Rows.Count > 0)
  821. {
  822. string[] strArr = new string[newTable.Rows.Count];
  823. string contentArr = "";
  824. for (int i = 0; i < newTable.Rows.Count; i++)
  825. {
  826. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  827. if (i == 0)
  828. {
  829. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  830. }
  831. else
  832. {
  833. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  834. }
  835. }
  836. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  837. dataModel.datas = "[" + contentArr + "]";
  838. }
  839. }
  840. catch (Exception ex) { }
  841. finally { dt.Clear(); dt.Dispose(); }
  842. return JsonConvert.SerializeObject(dataModel);
  843. }
  844. /// 获取 微信/微博接口数量--放置咨询类
  845. /// </summary>
  846. /// <param name="StartDate">开始日期</param>
  847. /// <param name="EndDate">结束日期</param>
  848. /// <returns></returns>
  849. public int WXWorkOrderCount(int? busType, string startDate, string endDate)
  850. {
  851. int totalCount = 0;
  852. string wxAddUrl = "";
  853. try
  854. {
  855. StringBuilder returnStr = new StringBuilder();
  856. if (busType==4)
  857. {
  858. wxAddUrl = "http://rexian.zzmetro.com/api/external/wbcount";
  859. }
  860. else {
  861. wxAddUrl = "http://rexian.zzmetro.com/api/external/wxcount";
  862. }
  863. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  864. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  865. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  866. if (ResultModel != null)
  867. {
  868. if (ResultModel.service != null && ResultModel.service > 0 && ResultModel.service > totalCount)
  869. {
  870. totalCount = ResultModel.service - totalCount;
  871. }
  872. }
  873. }
  874. catch (Exception ex)
  875. {
  876. }
  877. return totalCount;
  878. }
  879. #endregion
  880. #region 来电类型分布图
  881. public ActionResult CallInTypeMath()
  882. {
  883. WorkOrderMyModel model = new WorkOrderMyModel();
  884. return View(model);
  885. }
  886. /// <summary>
  887. /// 获取工单信息
  888. /// </summary>
  889. /// <param name="page">当前页码</param>
  890. /// <param name="limit">每页数据量</param>
  891. /// <param name="sqlWhere">查询条件</param>
  892. /// <returns></returns>
  893. [ActionName("CallInTypeMatchData")]
  894. [HttpGet]
  895. public string CallInTypeMatchData(DateTime? NowDateTime, string dateParty)
  896. {
  897. //数据结果集
  898. ResponseData dataModel = new ResponseData();
  899. string startDate = "";
  900. string endDate = "";
  901. if (!string.IsNullOrEmpty(dateParty))
  902. {
  903. startDate = dateParty.Substring(0, 10);
  904. endDate = dateParty.Substring(12);
  905. }
  906. else
  907. {
  908. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  909. }
  910. DataTable datas = recordBLL.GetBussTypeData(startDate, endDate);
  911. DataTable newTable = new DataTable();
  912. newTable.Columns.Add("来电类型");
  913. newTable.Columns.Add("来电次数");
  914. if (datas != null && datas.Rows.Count > 0)
  915. {
  916. DataRow dataRow;
  917. int otherCount = 0;
  918. foreach (DataRow thisRow in datas.Rows)
  919. {
  920. if (thisRow["BusinessType"].ToString() == "1")
  921. {
  922. dataRow = newTable.NewRow();
  923. dataRow["来电类型"] = "咨询";
  924. dataRow["来电次数"] = thisRow["callInCount"];
  925. newTable.Rows.Add(dataRow);
  926. }
  927. else if ((thisRow["BusinessType"].ToString() == "2"))
  928. {
  929. dataRow = newTable.NewRow();
  930. dataRow["来电类型"] = "建议";
  931. dataRow["来电次数"] = thisRow["callInCount"];
  932. newTable.Rows.Add(dataRow);
  933. }
  934. else if ((thisRow["BusinessType"].ToString() == "3"))
  935. {
  936. dataRow = newTable.NewRow();
  937. dataRow["来电类型"] = "表扬";
  938. dataRow["来电次数"] = thisRow["callInCount"];
  939. newTable.Rows.Add(dataRow);
  940. }
  941. else if ((thisRow["BusinessType"].ToString() == "4"))
  942. {
  943. dataRow = newTable.NewRow();
  944. dataRow["来电类型"] = "挂失";
  945. dataRow["来电次数"] = thisRow["callInCount"];
  946. newTable.Rows.Add(dataRow);
  947. }
  948. else if ((thisRow["BusinessType"].ToString() == "9"))
  949. {
  950. dataRow = newTable.NewRow();
  951. dataRow["来电类型"] = "投诉";
  952. dataRow["来电次数"] = thisRow["callInCount"];
  953. newTable.Rows.Add(dataRow);
  954. }
  955. else
  956. {
  957. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  958. {
  959. otherCount += int.Parse(thisRow["callInCount"].ToString());
  960. }
  961. }
  962. }
  963. dataRow = newTable.NewRow();
  964. dataRow["来电类型"] = "放弃排队";
  965. dataRow["来电次数"] = otherCount;
  966. newTable.Rows.Add(dataRow);
  967. }
  968. dataModel.code = 0;
  969. dataModel.data = newTable;
  970. return JsonConvert.SerializeObject(dataModel);
  971. }
  972. /// <summary>
  973. /// 图标数据
  974. /// </summary>
  975. /// <param name="page">当前页码</param>
  976. /// <param name="limit">每页数据量</param>
  977. /// <param name="sqlWhere">查询条件</param>
  978. /// <returns></returns>
  979. public string CallInTypeMatchChartData(DateTime? NowDateTime, string dateParty)
  980. {
  981. //数据结果集
  982. MainChartModel dataModel = new MainChartModel();
  983. string startDate = "";
  984. string endDate = "";
  985. if (!string.IsNullOrEmpty(dateParty))
  986. {
  987. startDate = dateParty.Substring(0, 10);
  988. endDate = dateParty.Substring(12);
  989. }
  990. else
  991. {
  992. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  993. }
  994. DataTable datas = recordBLL.GetBussTypeData(startDate, endDate);
  995. DataTable newTable = new DataTable();
  996. newTable.Columns.Add("来电类型");
  997. newTable.Columns.Add("来电次数");
  998. if (datas != null && datas.Rows.Count > 0)
  999. {
  1000. DataRow dataRow;
  1001. int otherCount = 0;
  1002. foreach (DataRow thisRow in datas.Rows)
  1003. {
  1004. if (thisRow["BusinessType"].ToString() == "1")
  1005. {
  1006. dataRow = newTable.NewRow();
  1007. dataRow["来电类型"] = "咨询";
  1008. dataRow["来电次数"] = thisRow["callInCount"];
  1009. newTable.Rows.Add(dataRow);
  1010. }
  1011. else if ((thisRow["BusinessType"].ToString() == "2"))
  1012. {
  1013. dataRow = newTable.NewRow();
  1014. dataRow["来电类型"] = "建议";
  1015. dataRow["来电次数"] = thisRow["callInCount"];
  1016. newTable.Rows.Add(dataRow);
  1017. }
  1018. else if ((thisRow["BusinessType"].ToString() == "3"))
  1019. {
  1020. dataRow = newTable.NewRow();
  1021. dataRow["来电类型"] = "表扬";
  1022. dataRow["来电次数"] = thisRow["callInCount"];
  1023. newTable.Rows.Add(dataRow);
  1024. }
  1025. else if ((thisRow["BusinessType"].ToString() == "4"))
  1026. {
  1027. dataRow = newTable.NewRow();
  1028. dataRow["来电类型"] = "挂失";
  1029. dataRow["来电次数"] = thisRow["callInCount"];
  1030. newTable.Rows.Add(dataRow);
  1031. }
  1032. else if ((thisRow["BusinessType"].ToString() == "9"))
  1033. {
  1034. dataRow = newTable.NewRow();
  1035. dataRow["来电类型"] = "投诉";
  1036. dataRow["来电次数"] = thisRow["callInCount"];
  1037. newTable.Rows.Add(dataRow);
  1038. }
  1039. else
  1040. {
  1041. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  1042. {
  1043. otherCount += int.Parse(thisRow["callInCount"].ToString());
  1044. }
  1045. }
  1046. }
  1047. dataRow = newTable.NewRow();
  1048. dataRow["来电类型"] = "放弃排队";
  1049. dataRow["来电次数"] = otherCount;
  1050. newTable.Rows.Add(dataRow);
  1051. }
  1052. if (newTable != null && newTable.Rows.Count > 0)
  1053. {
  1054. string[] strArr = new string[newTable.Rows.Count];
  1055. string contentArr = "";
  1056. for (int i = 0; i < newTable.Rows.Count; i++)
  1057. {
  1058. strArr[i] = newTable.Rows[i]["来电类型"].ToString();
  1059. if (i == 0)
  1060. {
  1061. contentArr += " { value: " + newTable.Rows[i]["来电次数"].ToString() + ", name: '" + newTable.Rows[i]["来电类型"].ToString() + "' }";
  1062. }
  1063. else
  1064. {
  1065. contentArr += " ,{ value: " + newTable.Rows[i]["来电次数"].ToString() + ", name: '" + newTable.Rows[i]["来电类型"].ToString() + "' }";
  1066. }
  1067. }
  1068. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  1069. dataModel.datas = "[" + contentArr + "]";
  1070. }
  1071. return JsonConvert.SerializeObject(dataModel);
  1072. }
  1073. #endregion
  1074. #region 工单类型分布图 接口数据
  1075. public ActionResult WorkOrderTypeMath()
  1076. {
  1077. WorkOrderMyModel model = new WorkOrderMyModel();
  1078. return View(model);
  1079. }
  1080. /// <summary>
  1081. /// 获取工单信息
  1082. /// </summary>
  1083. /// <param name="page">当前页码</param>
  1084. /// <param name="limit">每页数据量</param>
  1085. /// <param name="sqlWhere">查询条件</param>
  1086. /// <returns></returns>
  1087. [ActionName("WorkOrderTypeMathData")]
  1088. [HttpGet]
  1089. public string WorkOrderTypeMathData(DateTime? NowDateTime, string dateParty)
  1090. {
  1091. //数据结果集
  1092. ResponseData dataModel = new ResponseData();
  1093. try
  1094. {
  1095. string startDate = "";
  1096. string endDate = "";
  1097. int zhjcount = 0;
  1098. if (!string.IsNullOrEmpty(dateParty))
  1099. {
  1100. startDate = dateParty.Substring(0, 10);
  1101. endDate = dateParty.Substring(12);
  1102. }
  1103. else
  1104. {
  1105. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1106. }
  1107. DataTable datas = recordBLL.GetWorkOrderBussTypeData(startDate, endDate);
  1108. DataTable newTable = new DataTable();
  1109. newTable.Columns.Add("TypeID");
  1110. newTable.Columns.Add("业务类型");
  1111. newTable.Columns.Add("工单数量");
  1112. DataRow dataRow;
  1113. if (datas != null && datas.Rows.Count > 0)
  1114. {
  1115. foreach (DataRow thisRow in datas.Rows)
  1116. {
  1117. if (thisRow["BusinessType"].ToString() == "6")
  1118. {
  1119. dataRow = newTable.NewRow();
  1120. dataRow["TypeID"] = "6";
  1121. dataRow["业务类型"] = "咨询";
  1122. int totalCount = 0;
  1123. string getCount = thisRow["callInCount"].ToString();
  1124. if (!string.IsNullOrEmpty(getCount))
  1125. {
  1126. totalCount = int.Parse(getCount);
  1127. }
  1128. dataRow["工单数量"] = totalCount;
  1129. newTable.Rows.Add(dataRow);
  1130. zhjcount = zhjcount + totalCount;
  1131. }
  1132. else if ((thisRow["BusinessType"].ToString() == "14"))
  1133. {
  1134. dataRow = newTable.NewRow();
  1135. dataRow["TypeID"] = "14";
  1136. dataRow["业务类型"] = "建议";
  1137. dataRow["工单数量"] = thisRow["callInCount"];
  1138. zhjcount = zhjcount +Convert.ToInt32( thisRow["callInCount"].ToString());
  1139. newTable.Rows.Add(dataRow);
  1140. }
  1141. else if ((thisRow["BusinessType"].ToString() == "18"))
  1142. {
  1143. dataRow = newTable.NewRow();
  1144. dataRow["TypeID"] = "18";
  1145. dataRow["业务类型"] = "表扬";
  1146. dataRow["工单数量"] = thisRow["callInCount"];
  1147. zhjcount = zhjcount + Convert.ToInt32(thisRow["callInCount"].ToString());
  1148. newTable.Rows.Add(dataRow);
  1149. }
  1150. else if ((thisRow["BusinessType"].ToString() == "19"))
  1151. {
  1152. dataRow = newTable.NewRow();
  1153. dataRow["TypeID"] = "19";
  1154. dataRow["业务类型"] = "挂失";
  1155. dataRow["工单数量"] = thisRow["callInCount"];
  1156. zhjcount = zhjcount + Convert.ToInt32(thisRow["callInCount"].ToString());
  1157. newTable.Rows.Add(dataRow);
  1158. }
  1159. else if ((thisRow["BusinessType"].ToString() == "3"))
  1160. {
  1161. dataRow = newTable.NewRow();
  1162. dataRow["TypeID"] = "3";
  1163. dataRow["业务类型"] = "投诉";
  1164. dataRow["工单数量"] = thisRow["callInCount"];
  1165. zhjcount = zhjcount + Convert.ToInt32(thisRow["callInCount"].ToString());
  1166. newTable.Rows.Add(dataRow);
  1167. }
  1168. }
  1169. }
  1170. #region 合计
  1171. //热线系统
  1172. dataRow = newTable.NewRow();
  1173. dataRow["TypeID"] = "0";
  1174. dataRow["业务类型"] = "热线系统合计";
  1175. dataRow["工单数量"] = zhjcount;
  1176. newTable.Rows.Add(dataRow);
  1177. //微信
  1178. int wxCount = WXWorkOrderCount(3, startDate, endDate);
  1179. dataRow = newTable.NewRow();
  1180. dataRow["TypeID"] = "0";
  1181. dataRow["业务类型"] = "微信业务数";
  1182. dataRow["工单数量"] = wxCount;
  1183. newTable.Rows.Add(dataRow);
  1184. //微博
  1185. int wbCount = WXWorkOrderCount(4, startDate, endDate);
  1186. dataRow = newTable.NewRow();
  1187. dataRow["TypeID"] = "0";
  1188. dataRow["业务类型"] = "微博业务数";
  1189. dataRow["工单数量"] = wbCount;
  1190. newTable.Rows.Add(dataRow);
  1191. //合计
  1192. dataRow = newTable.NewRow();
  1193. dataRow["TypeID"] = "0";
  1194. dataRow["业务类型"] = "合计(不含未分类)";
  1195. dataRow["工单数量"] = zhjcount + wxCount + wbCount;
  1196. newTable.Rows.Add(dataRow);
  1197. #endregion
  1198. dataModel.code = 0;
  1199. dataModel.data = newTable;
  1200. }
  1201. catch (Exception ex)
  1202. {
  1203. dataModel.code = 200;
  1204. dataModel.msg = ex.Message;
  1205. }
  1206. return JsonConvert.SerializeObject(dataModel);
  1207. }
  1208. /// <summary>
  1209. /// 图标数据
  1210. /// </summary>
  1211. /// <param name="page">当前页码</param>
  1212. /// <param name="limit">每页数据量</param>
  1213. /// <param name="sqlWhere">查询条件</param>
  1214. /// <returns></returns>
  1215. public string WorkOrderTypeMathChartData(DateTime? NowDateTime, string dateParty)
  1216. {
  1217. //数据结果集
  1218. MainChartModel dataModel = new MainChartModel();
  1219. string startDate = "";
  1220. string endDate = "";
  1221. if (!string.IsNullOrEmpty(dateParty))
  1222. {
  1223. startDate = dateParty.Substring(0, 10);
  1224. endDate = dateParty.Substring(12);
  1225. }
  1226. else
  1227. {
  1228. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1229. }
  1230. DataTable datas = recordBLL.GetWorkOrderBussTypeData(startDate, endDate);
  1231. DataTable newTable = new DataTable();
  1232. newTable.Columns.Add("业务类型");
  1233. newTable.Columns.Add("工单数量");
  1234. DataRow dataRow;
  1235. int wxCount = WXWorkOrderCount(3, startDate, endDate);
  1236. dataRow = newTable.NewRow();
  1237. dataRow["业务类型"] = "微信";
  1238. dataRow["工单数量"] = wxCount;
  1239. newTable.Rows.Add(dataRow);
  1240. int wbCount = WXWorkOrderCount(4, startDate, endDate);
  1241. dataRow = newTable.NewRow();
  1242. dataRow["业务类型"] = "微博";
  1243. dataRow["工单数量"] = wbCount;
  1244. newTable.Rows.Add(dataRow);
  1245. if (datas != null && datas.Rows.Count > 0)
  1246. {
  1247. foreach (DataRow thisRow in datas.Rows)
  1248. {
  1249. if (thisRow["BusinessType"].ToString() == "6")
  1250. {
  1251. dataRow = newTable.NewRow();
  1252. dataRow["业务类型"] = "咨询";
  1253. int totalCount=0;
  1254. string getCount=thisRow["callInCount"].ToString();
  1255. if(!string.IsNullOrEmpty(getCount))
  1256. {
  1257. totalCount=int.Parse(getCount);
  1258. }
  1259. dataRow["工单数量"] = totalCount;
  1260. newTable.Rows.Add(dataRow);
  1261. }
  1262. else if ((thisRow["BusinessType"].ToString() == "14"))
  1263. {
  1264. dataRow = newTable.NewRow();
  1265. dataRow["业务类型"] = "建议";
  1266. dataRow["工单数量"] = thisRow["callInCount"];
  1267. newTable.Rows.Add(dataRow);
  1268. }
  1269. else if ((thisRow["BusinessType"].ToString() == "18"))
  1270. {
  1271. dataRow = newTable.NewRow();
  1272. dataRow["业务类型"] = "表扬";
  1273. dataRow["工单数量"] = thisRow["callInCount"];
  1274. newTable.Rows.Add(dataRow);
  1275. }
  1276. else if ((thisRow["BusinessType"].ToString() == "19"))
  1277. {
  1278. dataRow = newTable.NewRow();
  1279. dataRow["业务类型"] = "挂失";
  1280. dataRow["工单数量"] = thisRow["callInCount"];
  1281. newTable.Rows.Add(dataRow);
  1282. }
  1283. else if ((thisRow["BusinessType"].ToString() == "3"))
  1284. {
  1285. dataRow = newTable.NewRow();
  1286. dataRow["业务类型"] = "投诉";
  1287. dataRow["工单数量"] = thisRow["callInCount"];
  1288. newTable.Rows.Add(dataRow);
  1289. }
  1290. }
  1291. }
  1292. if (newTable != null && newTable.Rows.Count > 0)
  1293. {
  1294. string[] strArr = new string[newTable.Rows.Count];
  1295. string contentArr = "";
  1296. for (int i = 0; i < newTable.Rows.Count; i++)
  1297. {
  1298. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  1299. if (i == 0)
  1300. {
  1301. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  1302. }
  1303. else
  1304. {
  1305. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  1306. }
  1307. }
  1308. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  1309. dataModel.datas = "[" + contentArr + "]";
  1310. }
  1311. return JsonConvert.SerializeObject(dataModel);
  1312. }
  1313. #region 接口数据
  1314. /// <summary>
  1315. /// 接口数据
  1316. /// </summary>
  1317. /// <param name="page">当前页码</param>
  1318. /// <param name="limit">每页数据量</param>
  1319. /// <param name="sqlWhere">查询条件</param>
  1320. /// <returns></returns>
  1321. [ActionName("WorkOrderTypeFromData")]
  1322. [HttpGet]
  1323. public string WorkOrderTypeFromData(DateTime? NowDateTime, string dateParty)
  1324. {
  1325. //数据结果集
  1326. ResponseData dataModel = new ResponseData();
  1327. try
  1328. {
  1329. string startDate = "";
  1330. string endDate = "";
  1331. if (!string.IsNullOrEmpty(dateParty))
  1332. {
  1333. startDate = dateParty.Substring(0, 10);
  1334. endDate = dateParty.Substring(12);
  1335. }
  1336. else
  1337. {
  1338. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1339. }
  1340. DataTable datas = recordBLL.GetWorkOrderBussTypeFromData(startDate, endDate);
  1341. DataTable newTable = new DataTable();
  1342. newTable.Columns.Add("业务类型");
  1343. newTable.Columns.Add("语音工单");
  1344. newTable.Columns.Add("微信工单");
  1345. newTable.Columns.Add("微博工单");
  1346. if (datas != null && datas.Rows.Count > 0)
  1347. {
  1348. DataRow dataRow;
  1349. if (datas != null && datas.Rows.Count > 0)
  1350. {
  1351. #region 咨询工单
  1352. int callInCount = 0;
  1353. int wxCount = 0;
  1354. int wbCount = 0;
  1355. //来电工单数量
  1356. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  1357. if (CallRows != null && CallRows.Length > 0)
  1358. {
  1359. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1360. {
  1361. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1362. }
  1363. }
  1364. //留言工单数量
  1365. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  1366. if (CallRows != null && CallRows.Length > 0)
  1367. {
  1368. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1369. {
  1370. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1371. }
  1372. }
  1373. //微信工单数量
  1374. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=3");
  1375. if (CallRows != null && CallRows.Length > 0)
  1376. {
  1377. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1378. {
  1379. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1380. }
  1381. }
  1382. //微博工单数量
  1383. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=4");
  1384. if (CallRows != null && CallRows.Length > 0)
  1385. {
  1386. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1387. {
  1388. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1389. }
  1390. }
  1391. dataRow = newTable.NewRow();
  1392. dataRow["业务类型"] = "咨询";
  1393. dataRow["语音工单"] = callInCount;
  1394. dataRow["微信工单"] = wxCount;
  1395. dataRow["微博工单"] = wbCount;
  1396. newTable.Rows.Add(dataRow);
  1397. #endregion
  1398. #region 建议工单
  1399. callInCount = 0;
  1400. wxCount = 0;
  1401. wbCount = 0;
  1402. //来电工单数量
  1403. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  1404. if (CallRows != null && CallRows.Length > 0)
  1405. {
  1406. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1407. {
  1408. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1409. }
  1410. }
  1411. //留言工单数量
  1412. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  1413. if (CallRows != null && CallRows.Length > 0)
  1414. {
  1415. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1416. {
  1417. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1418. }
  1419. }
  1420. //微信工单数量
  1421. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=3");
  1422. if (CallRows != null && CallRows.Length > 0)
  1423. {
  1424. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1425. {
  1426. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1427. }
  1428. }
  1429. //微博工单数量
  1430. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=4");
  1431. if (CallRows != null && CallRows.Length > 0)
  1432. {
  1433. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1434. {
  1435. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1436. }
  1437. }
  1438. dataRow = newTable.NewRow();
  1439. dataRow["业务类型"] = "建议";
  1440. dataRow["语音工单"] = callInCount;
  1441. dataRow["微信工单"] = wxCount;
  1442. dataRow["微博工单"] = wbCount;
  1443. newTable.Rows.Add(dataRow);
  1444. #endregion
  1445. #region 表扬工单
  1446. callInCount = 0;
  1447. wxCount = 0;
  1448. wbCount = 0;
  1449. //来电工单数量
  1450. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  1451. if (CallRows != null && CallRows.Length > 0)
  1452. {
  1453. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1454. {
  1455. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1456. }
  1457. }
  1458. //留言工单数量
  1459. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  1460. if (CallRows != null && CallRows.Length > 0)
  1461. {
  1462. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1463. {
  1464. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1465. }
  1466. }
  1467. //微信工单数量
  1468. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=3");
  1469. if (CallRows != null && CallRows.Length > 0)
  1470. {
  1471. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1472. {
  1473. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1474. }
  1475. }
  1476. //微博工单数量
  1477. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=4");
  1478. if (CallRows != null && CallRows.Length > 0)
  1479. {
  1480. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1481. {
  1482. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1483. }
  1484. }
  1485. dataRow = newTable.NewRow();
  1486. dataRow["业务类型"] = "表扬";
  1487. dataRow["语音工单"] = callInCount;
  1488. dataRow["微信工单"] = wxCount;
  1489. dataRow["微博工单"] = wbCount;
  1490. newTable.Rows.Add(dataRow);
  1491. #endregion
  1492. #region 挂失工单
  1493. callInCount = 0;
  1494. wxCount = 0;
  1495. wbCount = 0;
  1496. //来电工单数量
  1497. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  1498. if (CallRows != null && CallRows.Length > 0)
  1499. {
  1500. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1501. {
  1502. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1503. }
  1504. }
  1505. //留言工单数量
  1506. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  1507. if (CallRows != null && CallRows.Length > 0)
  1508. {
  1509. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1510. {
  1511. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1512. }
  1513. }
  1514. //微信工单数量
  1515. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=3");
  1516. if (CallRows != null && CallRows.Length > 0)
  1517. {
  1518. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1519. {
  1520. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1521. }
  1522. }
  1523. //微博工单数量
  1524. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=4");
  1525. if (CallRows != null && CallRows.Length > 0)
  1526. {
  1527. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1528. {
  1529. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1530. }
  1531. }
  1532. dataRow = newTable.NewRow();
  1533. dataRow["业务类型"] = "挂失";
  1534. dataRow["语音工单"] = callInCount;
  1535. dataRow["微信工单"] = wxCount;
  1536. dataRow["微博工单"] = wbCount;
  1537. newTable.Rows.Add(dataRow);
  1538. #endregion
  1539. #region 投诉工单
  1540. callInCount = 0;
  1541. wxCount = 0;
  1542. wbCount = 0;
  1543. //来电工单数量
  1544. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=1");
  1545. if (CallRows != null && CallRows.Length > 0)
  1546. {
  1547. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1548. {
  1549. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1550. }
  1551. }
  1552. //留言工单数量
  1553. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=2");
  1554. if (CallRows != null && CallRows.Length > 0)
  1555. {
  1556. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1557. {
  1558. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1559. }
  1560. }
  1561. //微信工单数量
  1562. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=3");
  1563. if (CallRows != null && CallRows.Length > 0)
  1564. {
  1565. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1566. {
  1567. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1568. }
  1569. }
  1570. //微博工单数量
  1571. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=4");
  1572. if (CallRows != null && CallRows.Length > 0)
  1573. {
  1574. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1575. {
  1576. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1577. }
  1578. }
  1579. dataRow = newTable.NewRow();
  1580. dataRow["业务类型"] = "投诉";
  1581. dataRow["语音工单"] = callInCount;
  1582. dataRow["微信工单"] = wxCount;
  1583. dataRow["微博工单"] = wbCount;
  1584. newTable.Rows.Add(dataRow);
  1585. #endregion
  1586. }
  1587. }
  1588. dataModel.code = 0;
  1589. dataModel.data = newTable;
  1590. }
  1591. catch (Exception ex)
  1592. {
  1593. dataModel.code = 200;
  1594. dataModel.msg = ex.Message;
  1595. }
  1596. return JsonConvert.SerializeObject(dataModel);
  1597. }
  1598. /// <summary>
  1599. /// 接口数据2
  1600. /// </summary>
  1601. /// <param name="page">当前页码</param>
  1602. /// <param name="limit">每页数据量</param>
  1603. /// <param name="sqlWhere">查询条件</param>
  1604. /// <returns></returns>
  1605. [ActionName("WorkOrderTypeFromDataNewbak")]
  1606. [HttpGet]
  1607. public string WorkOrderTypeFromDataNewbak(DateTime? NowDateTime, string dateParty)
  1608. {
  1609. //数据结果集
  1610. ResponseData dataModel = new ResponseData();
  1611. try
  1612. {
  1613. string startDate = "";
  1614. string endDate = "";
  1615. if (!string.IsNullOrEmpty(dateParty))
  1616. {
  1617. startDate = dateParty.Substring(0, 10);
  1618. endDate = dateParty.Substring(12);
  1619. }
  1620. else
  1621. {
  1622. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1623. }
  1624. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  1625. DataTable newTable = new DataTable();
  1626. newTable.Columns.Add("BusinessType");
  1627. newTable.Columns.Add("allcount");
  1628. newTable.Columns.Add("callcount");
  1629. newTable.Columns.Add("callCount_zb");
  1630. newTable.Columns.Add("wxcount");
  1631. newTable.Columns.Add("wbcount");
  1632. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  1633. newTable.Columns.Add("Returnvisitproblem_zb");
  1634. if (datas != null && datas.Rows.Count > 0)
  1635. {
  1636. DataRow dataRow;
  1637. if (datas != null && datas.Rows.Count > 0)
  1638. {
  1639. #region 咨询工单
  1640. int callInCount = 0;
  1641. int wxCount = 0;
  1642. int wbCount = 0;
  1643. List<string> Returnvisitproblem_zx = new List<string>();
  1644. //string Returnvisitproblem_zx = "[";
  1645. //来电工单数量
  1646. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  1647. if (CallRows != null && CallRows.Length > 0)
  1648. {
  1649. for (int i = 0; i < CallRows.Length; i++)
  1650. {
  1651. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1652. {
  1653. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1654. }
  1655. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1656. {
  1657. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1658. }
  1659. }
  1660. //for (int i = 0; i < CallRows.Length; i++)
  1661. //{
  1662. // if (i == 0)
  1663. // {
  1664. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1665. // }
  1666. // else
  1667. // {
  1668. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1669. // }
  1670. //}
  1671. }
  1672. //留言工单数量
  1673. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  1674. if (CallRows != null && CallRows.Length > 0)
  1675. {
  1676. for (int i = 0; i < CallRows.Length; i++)
  1677. {
  1678. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1679. {
  1680. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1681. }
  1682. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1683. {
  1684. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1685. }
  1686. }
  1687. //for (int i = 0; i < CallRows.Length; i++)
  1688. //{
  1689. // if (i == 0)
  1690. // {
  1691. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1692. // }
  1693. // else
  1694. // {
  1695. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1696. // }
  1697. //}
  1698. }
  1699. //微信工单数量
  1700. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=3");
  1701. if (CallRows != null && CallRows.Length > 0)
  1702. {
  1703. for (int i = 0; i < CallRows.Length; i++)
  1704. {
  1705. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1706. {
  1707. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1708. }
  1709. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1710. {
  1711. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1712. }
  1713. }
  1714. //for (int i = 0; i < CallRows.Length; i++)
  1715. //{
  1716. // if (i == 0)
  1717. // {
  1718. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1719. // }
  1720. // else
  1721. // {
  1722. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1723. // }
  1724. //}
  1725. }
  1726. //微博工单数量
  1727. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=4");
  1728. if (CallRows != null && CallRows.Length > 0)
  1729. {
  1730. for (int i = 0; i < CallRows.Length; i++)
  1731. {
  1732. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1733. {
  1734. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1735. }
  1736. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1737. {
  1738. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1739. }
  1740. }
  1741. //for (int i = 0; i < CallRows.Length; i++)
  1742. //{
  1743. // if (i == 0)
  1744. // {
  1745. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1746. // }
  1747. // else
  1748. // {
  1749. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1750. // }
  1751. //}
  1752. }
  1753. //Returnvisitproblem_zx = Returnvisitproblem_zx + "]";
  1754. //微博接口
  1755. int wxxtCount = WXWorkOrderCount(3, startDate, endDate);
  1756. //微信接口
  1757. int wbxtCount = WXWorkOrderCount(4, startDate, endDate);
  1758. dataRow = newTable.NewRow();
  1759. dataRow["BusinessType"] = "咨询";
  1760. dataRow["allcount"] = callInCount+ wxCount + wxxtCount+ wbCount + wbxtCount;
  1761. dataRow["callCount_zb"] = 0;
  1762. dataRow["callcount"] = callInCount;
  1763. dataRow["wxcount"] = wxCount+ wxxtCount;
  1764. dataRow["wbcount"] = wbCount+ wbxtCount;
  1765. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zx);
  1766. dataRow["Returnvisitproblem_zb"] = "";
  1767. newTable.Rows.Add(dataRow);
  1768. #endregion
  1769. #region 建议工单
  1770. callInCount = 0;
  1771. wxCount = 0;
  1772. wbCount = 0;
  1773. //string Returnvisitproblem_jy = "";
  1774. List<string> Returnvisitproblem_jy = new List<string>();
  1775. //来电工单数量
  1776. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  1777. if (CallRows != null && CallRows.Length > 0)
  1778. {
  1779. for (int i = 0; i < CallRows.Length; i++)
  1780. {
  1781. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1782. {
  1783. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1784. }
  1785. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1786. {
  1787. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1788. }
  1789. }
  1790. }
  1791. //留言工单数量
  1792. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  1793. if (CallRows != null && CallRows.Length > 0)
  1794. {
  1795. for (int i = 0; i < CallRows.Length; i++)
  1796. {
  1797. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1798. {
  1799. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1800. }
  1801. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1802. {
  1803. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1804. }
  1805. }
  1806. }
  1807. //微信工单数量
  1808. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=3");
  1809. if (CallRows != null && CallRows.Length > 0)
  1810. {
  1811. for (int i = 0; i < CallRows.Length; i++)
  1812. {
  1813. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1814. {
  1815. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1816. }
  1817. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1818. {
  1819. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1820. }
  1821. }
  1822. }
  1823. //微博工单数量
  1824. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=4");
  1825. if (CallRows != null && CallRows.Length > 0)
  1826. {
  1827. for (int i = 0; i < CallRows.Length; i++)
  1828. {
  1829. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1830. {
  1831. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1832. }
  1833. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1834. {
  1835. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1836. }
  1837. }
  1838. }
  1839. dataRow = newTable.NewRow();
  1840. dataRow["BusinessType"] = "建议";
  1841. dataRow["allcount"] = callInCount + wxCount +wbCount;
  1842. dataRow["callcount"] = callInCount;
  1843. dataRow["callCount_zb"] = 0;
  1844. dataRow["wxcount"] = wxCount ;
  1845. dataRow["wbcount"] = wbCount ;
  1846. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jy) ;
  1847. dataRow["Returnvisitproblem_zb"] = "";
  1848. newTable.Rows.Add(dataRow);
  1849. #endregion
  1850. #region 表扬工单
  1851. callInCount = 0;
  1852. wxCount = 0;
  1853. wbCount = 0;
  1854. //string Returnvisitproblem_by = "";
  1855. List<string> Returnvisitproblem_by = new List<string>();
  1856. //来电工单数量
  1857. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  1858. if (CallRows != null && CallRows.Length > 0)
  1859. {
  1860. for (int i = 0; i < CallRows.Length; i++)
  1861. {
  1862. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1863. {
  1864. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1865. }
  1866. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1867. {
  1868. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1869. }
  1870. }
  1871. }
  1872. //留言工单数量
  1873. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  1874. if (CallRows != null && CallRows.Length > 0)
  1875. {
  1876. for (int i = 0; i < CallRows.Length; i++)
  1877. {
  1878. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1879. {
  1880. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1881. }
  1882. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1883. {
  1884. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1885. }
  1886. }
  1887. }
  1888. //微信工单数量
  1889. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=3");
  1890. if (CallRows != null && CallRows.Length > 0)
  1891. {
  1892. for (int i = 0; i < CallRows.Length; i++)
  1893. {
  1894. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1895. {
  1896. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1897. }
  1898. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1899. {
  1900. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1901. }
  1902. }
  1903. }
  1904. //微博工单数量
  1905. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=4");
  1906. if (CallRows != null && CallRows.Length > 0)
  1907. {
  1908. for (int i = 0; i < CallRows.Length; i++)
  1909. {
  1910. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1911. {
  1912. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1913. }
  1914. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1915. {
  1916. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1917. }
  1918. }
  1919. }
  1920. dataRow = newTable.NewRow();
  1921. dataRow["BusinessType"] = "表扬";
  1922. dataRow["allcount"] = callInCount + wxCount + wbCount;
  1923. dataRow["callcount"] = callInCount;
  1924. dataRow["callCount_zb"] = 0;
  1925. dataRow["wxcount"] = wxCount;
  1926. dataRow["wbcount"] = wbCount;
  1927. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_by);
  1928. dataRow["Returnvisitproblem_zb"] = "";
  1929. newTable.Rows.Add(dataRow);
  1930. #endregion
  1931. #region 挂失工单
  1932. callInCount = 0;
  1933. wxCount = 0;
  1934. wbCount = 0;
  1935. //string Returnvisitproblem_gs = "";
  1936. List<string> Returnvisitproblem_gs = new List<string>();
  1937. //来电工单数量
  1938. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  1939. if (CallRows != null && CallRows.Length > 0)
  1940. {
  1941. for (int i = 0; i < CallRows.Length; i++)
  1942. {
  1943. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1944. {
  1945. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1946. }
  1947. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1948. {
  1949. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1950. }
  1951. }
  1952. }
  1953. //留言工单数量
  1954. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  1955. if (CallRows != null && CallRows.Length > 0)
  1956. {
  1957. for (int i = 0; i < CallRows.Length; i++)
  1958. {
  1959. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1960. {
  1961. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1962. }
  1963. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1964. {
  1965. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1966. }
  1967. }
  1968. }
  1969. //微信工单数量
  1970. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=3");
  1971. if (CallRows != null && CallRows.Length > 0)
  1972. {
  1973. for (int i = 0; i < CallRows.Length; i++)
  1974. {
  1975. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1976. {
  1977. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1978. }
  1979. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1980. {
  1981. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1982. }
  1983. }
  1984. }
  1985. //微博工单数量
  1986. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=4");
  1987. if (CallRows != null && CallRows.Length > 0)
  1988. {
  1989. for (int i = 0; i < CallRows.Length; i++)
  1990. {
  1991. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1992. {
  1993. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1994. }
  1995. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1996. {
  1997. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1998. }
  1999. }
  2000. }
  2001. dataRow = newTable.NewRow();
  2002. dataRow["BusinessType"] = "挂失";
  2003. dataRow["allcount"] = callInCount + wxCount + wbCount;
  2004. dataRow["callcount"] = callInCount;
  2005. dataRow["wxcount"] = wxCount;
  2006. dataRow["wbcount"] = wbCount;
  2007. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gs);
  2008. dataRow["callCount_zb"] = 0;
  2009. dataRow["Returnvisitproblem_zb"] = "";
  2010. newTable.Rows.Add(dataRow);
  2011. #endregion
  2012. #region 投诉工单
  2013. callInCount = 0;
  2014. wxCount = 0;
  2015. wbCount = 0;
  2016. int callInCount_zb = 0;
  2017. List<string> Returnvisitproblem_zb = new List<string>();
  2018. List<string> Returnvisitproblem_ts = new List<string>();
  2019. //来电工单数量
  2020. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=1");
  2021. if (CallRows != null && CallRows.Length > 0)
  2022. {
  2023. for (int i = 0; i < CallRows.Length; i++)
  2024. {
  2025. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2026. {
  2027. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2028. }
  2029. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2030. {
  2031. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2032. }
  2033. }
  2034. }
  2035. //留言工单数量
  2036. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=2");
  2037. if (CallRows != null && CallRows.Length > 0)
  2038. {
  2039. for (int i = 0; i < CallRows.Length; i++)
  2040. {
  2041. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2042. {
  2043. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2044. }
  2045. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2046. {
  2047. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2048. }
  2049. }
  2050. }
  2051. //微信工单数量
  2052. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=3");
  2053. if (CallRows != null && CallRows.Length > 0)
  2054. {
  2055. for (int i = 0; i < CallRows.Length; i++)
  2056. {
  2057. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2058. {
  2059. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  2060. }
  2061. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2062. {
  2063. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2064. }
  2065. }
  2066. }
  2067. //微博工单数量
  2068. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=4");
  2069. if (CallRows != null && CallRows.Length > 0)
  2070. {
  2071. for (int i = 0; i < CallRows.Length; i++)
  2072. {
  2073. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2074. {
  2075. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  2076. }
  2077. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2078. {
  2079. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2080. }
  2081. }
  2082. }
  2083. //转办工单数量
  2084. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2085. if (CallRows != null && CallRows.Length > 0)
  2086. {
  2087. for (int i = 0; i < CallRows.Length; i++)
  2088. {
  2089. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2090. {
  2091. callInCount_zb += int.Parse(CallRows[i]["callInCount"].ToString());
  2092. }
  2093. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2094. {
  2095. Returnvisitproblem_zb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2096. }
  2097. }
  2098. }
  2099. dataRow = newTable.NewRow();
  2100. dataRow["BusinessType"] = "投诉";
  2101. dataRow["allcount"] = callInCount + wxCount + wbCount;
  2102. dataRow["callcount"] = callInCount;
  2103. dataRow["callCount_zb"] = callInCount_zb;
  2104. dataRow["wxcount"] = wxCount;
  2105. dataRow["wbcount"] = wbCount;
  2106. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_ts);
  2107. dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_zb); ;
  2108. newTable.Rows.Add(dataRow);
  2109. #endregion
  2110. }
  2111. }
  2112. dataModel.code = 0;
  2113. dataModel.data = newTable;
  2114. }
  2115. catch (Exception ex)
  2116. {
  2117. dataModel.code = 200;
  2118. dataModel.msg = ex.Message;
  2119. }
  2120. return JsonConvert.SerializeObject(dataModel);
  2121. }
  2122. [ActionName("WorkOrderTypeFromDataNewBK1012")]
  2123. [HttpGet]
  2124. public string WorkOrderTypeFromDataNewBK1012(DateTime? NowDateTime, string dateParty)
  2125. {
  2126. //数据结果集
  2127. ResponseData dataModel = new ResponseData();
  2128. try
  2129. {
  2130. string startDate = "";
  2131. string endDate = "";
  2132. if (!string.IsNullOrEmpty(dateParty))
  2133. {
  2134. startDate = dateParty.Substring(0, 10);
  2135. endDate = dateParty.Substring(12);
  2136. }
  2137. else
  2138. {
  2139. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  2140. }
  2141. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  2142. DataTable newTable = new DataTable();
  2143. newTable.Columns.Add("BusinessType");
  2144. newTable.Columns.Add("allcount");
  2145. newTable.Columns.Add("callcount");
  2146. //newTable.Columns.Add("callCount_zb");
  2147. newTable.Columns.Add("wxcount");
  2148. newTable.Columns.Add("wbcount");
  2149. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  2150. //newTable.Columns.Add("Returnvisitproblem_zb");
  2151. if (datas != null && datas.Rows.Count > 0)
  2152. {
  2153. DataRow dataRow;
  2154. if (datas != null && datas.Rows.Count > 0)
  2155. {
  2156. #region 咨询工单
  2157. int callInCount = 0;
  2158. List<string> Returnvisitproblem_zx = new List<string>();
  2159. //string Returnvisitproblem_zx = "[";
  2160. //来电工单数量
  2161. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  2162. if (CallRows != null && CallRows.Length > 0)
  2163. {
  2164. for (int i = 0; i < CallRows.Length; i++)
  2165. {
  2166. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2167. {
  2168. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2169. }
  2170. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2171. {
  2172. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2173. }
  2174. }
  2175. //for (int i = 0; i < CallRows.Length; i++)
  2176. //{
  2177. // if (i == 0)
  2178. // {
  2179. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2180. // }
  2181. // else
  2182. // {
  2183. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2184. // }
  2185. //}
  2186. }
  2187. //留言工单数量
  2188. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  2189. if (CallRows != null && CallRows.Length > 0)
  2190. {
  2191. for (int i = 0; i < CallRows.Length; i++)
  2192. {
  2193. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2194. {
  2195. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2196. }
  2197. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2198. {
  2199. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2200. }
  2201. }
  2202. //for (int i = 0; i < CallRows.Length; i++)
  2203. //{
  2204. // if (i == 0)
  2205. // {
  2206. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2207. // }
  2208. // else
  2209. // {
  2210. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2211. // }
  2212. //}
  2213. }
  2214. dataRow = newTable.NewRow();
  2215. dataRow["BusinessType"] = "咨询";
  2216. dataRow["allcount"] = callInCount;
  2217. dataRow["callcount"] = callInCount;
  2218. dataRow["wxcount"] = 0;
  2219. dataRow["wbcount"] = 0;
  2220. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zx);
  2221. newTable.Rows.Add(dataRow);
  2222. #endregion
  2223. #region 建议工单
  2224. callInCount = 0;
  2225. //string Returnvisitproblem_jy = "";
  2226. List<string> Returnvisitproblem_jy = new List<string>();
  2227. //来电工单数量
  2228. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  2229. if (CallRows != null && CallRows.Length > 0)
  2230. {
  2231. for (int i = 0; i < CallRows.Length; i++)
  2232. {
  2233. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2234. {
  2235. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2236. }
  2237. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2238. {
  2239. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2240. }
  2241. }
  2242. }
  2243. //留言工单数量
  2244. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  2245. if (CallRows != null && CallRows.Length > 0)
  2246. {
  2247. for (int i = 0; i < CallRows.Length; i++)
  2248. {
  2249. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2250. {
  2251. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2252. }
  2253. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2254. {
  2255. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2256. }
  2257. }
  2258. }
  2259. dataRow = newTable.NewRow();
  2260. dataRow["BusinessType"] = "建议";
  2261. dataRow["allcount"] = callInCount;
  2262. dataRow["callcount"] = callInCount;
  2263. dataRow["wxcount"] = 0;
  2264. dataRow["wbcount"] = 0;
  2265. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jy);
  2266. newTable.Rows.Add(dataRow);
  2267. #endregion
  2268. #region 表扬工单
  2269. callInCount = 0;
  2270. //string Returnvisitproblem_by = "";
  2271. List<string> Returnvisitproblem_by = new List<string>();
  2272. //来电工单数量
  2273. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  2274. if (CallRows != null && CallRows.Length > 0)
  2275. {
  2276. for (int i = 0; i < CallRows.Length; i++)
  2277. {
  2278. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2279. {
  2280. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2281. }
  2282. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2283. {
  2284. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2285. }
  2286. }
  2287. }
  2288. //留言工单数量
  2289. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  2290. if (CallRows != null && CallRows.Length > 0)
  2291. {
  2292. for (int i = 0; i < CallRows.Length; i++)
  2293. {
  2294. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2295. {
  2296. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2297. }
  2298. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2299. {
  2300. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2301. }
  2302. }
  2303. }
  2304. dataRow = newTable.NewRow();
  2305. dataRow["BusinessType"] = "表扬";
  2306. dataRow["allcount"] = callInCount;
  2307. dataRow["callcount"] = callInCount;
  2308. dataRow["wxcount"] = 0;
  2309. dataRow["wbcount"] = 0;
  2310. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_by);
  2311. newTable.Rows.Add(dataRow);
  2312. #endregion
  2313. #region 挂失工单
  2314. callInCount = 0;
  2315. //string Returnvisitproblem_gs = "";
  2316. List<string> Returnvisitproblem_gs = new List<string>();
  2317. //来电工单数量
  2318. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  2319. if (CallRows != null && CallRows.Length > 0)
  2320. {
  2321. for (int i = 0; i < CallRows.Length; i++)
  2322. {
  2323. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2324. {
  2325. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2326. }
  2327. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2328. {
  2329. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2330. }
  2331. }
  2332. }
  2333. //留言工单数量
  2334. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  2335. if (CallRows != null && CallRows.Length > 0)
  2336. {
  2337. for (int i = 0; i < CallRows.Length; i++)
  2338. {
  2339. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2340. {
  2341. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2342. }
  2343. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2344. {
  2345. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2346. }
  2347. }
  2348. }
  2349. dataRow = newTable.NewRow();
  2350. dataRow["BusinessType"] = "挂失";
  2351. dataRow["allcount"] = callInCount;
  2352. dataRow["callcount"] = callInCount;
  2353. dataRow["wxcount"] = 0;
  2354. dataRow["wbcount"] = 0;
  2355. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gs);
  2356. newTable.Rows.Add(dataRow);
  2357. #endregion
  2358. #region 投诉工单
  2359. callInCount = 0;
  2360. int callInCount_zb = 0;
  2361. List<string> Returnvisitproblem_zb = new List<string>();
  2362. List<string> Returnvisitproblem_ts = new List<string>();
  2363. //转办工单数量
  2364. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2365. if (CallRows != null && CallRows.Length > 0)
  2366. {
  2367. for (int i = 0; i < CallRows.Length; i++)
  2368. {
  2369. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2370. {
  2371. callInCount_zb += int.Parse(CallRows[i]["callInCount"].ToString());
  2372. }
  2373. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2374. {
  2375. Returnvisitproblem_zb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2376. }
  2377. }
  2378. }
  2379. dataRow = newTable.NewRow();
  2380. dataRow["BusinessType"] = "投诉";
  2381. dataRow["allcount"] = callInCount_zb;
  2382. dataRow["callcount"] = callInCount_zb;
  2383. dataRow["wxcount"] = 0;
  2384. dataRow["wbcount"] = 0;
  2385. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zb);
  2386. newTable.Rows.Add(dataRow);
  2387. #endregion
  2388. }
  2389. }
  2390. dataModel.code = 0;
  2391. dataModel.data = newTable;
  2392. }
  2393. catch (Exception ex)
  2394. {
  2395. dataModel.code = 200;
  2396. dataModel.msg = ex.Message;
  2397. }
  2398. return JsonConvert.SerializeObject(dataModel);
  2399. }
  2400. /// <summary>
  2401. /// 原接口数据:WorkOrderTypeFromDataNew
  2402. /// </summary>
  2403. /// <param name="page">当前页码</param>
  2404. /// <param name="limit">每页数据量</param>
  2405. /// <param name="sqlWhere">查询条件</param>
  2406. /// <returns></returns>
  2407. [ActionName("WorkOrderTypeFromDataNew1104")]
  2408. [HttpGet]
  2409. public string WorkOrderTypeFromDataNew1104(DateTime? NowDateTime, string dateParty)
  2410. {
  2411. //数据结果集
  2412. ResponseData dataModel = new ResponseData();
  2413. try
  2414. {
  2415. string startDate = "";
  2416. string endDate = "";
  2417. if (!string.IsNullOrEmpty(dateParty))
  2418. {
  2419. startDate = dateParty.Substring(0, 10);
  2420. endDate = dateParty.Substring(12);
  2421. }
  2422. else
  2423. {
  2424. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  2425. }
  2426. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  2427. DataTable newTable = new DataTable();
  2428. newTable.Columns.Add("BusinessType");
  2429. newTable.Columns.Add("allcount");
  2430. newTable.Columns.Add("callcount");
  2431. //newTable.Columns.Add("callCount_zb");
  2432. newTable.Columns.Add("wxcount");
  2433. newTable.Columns.Add("wbcount");
  2434. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  2435. //newTable.Columns.Add("Returnvisitproblem_zb");
  2436. if (datas != null && datas.Rows.Count > 0)
  2437. {
  2438. DataRow dataRow;
  2439. if (datas != null && datas.Rows.Count > 0)
  2440. {
  2441. #region 咨询工单
  2442. int callInCount = 0;
  2443. List<string> Returnvisitproblem_zx = new List<string>();
  2444. //string Returnvisitproblem_zx = "[";
  2445. //来电工单数量
  2446. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  2447. if (CallRows != null && CallRows.Length > 0)
  2448. {
  2449. for (int i = 0; i < CallRows.Length; i++)
  2450. {
  2451. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2452. {
  2453. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2454. }
  2455. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2456. {
  2457. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2458. }
  2459. }
  2460. //for (int i = 0; i < CallRows.Length; i++)
  2461. //{
  2462. // if (i == 0)
  2463. // {
  2464. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2465. // }
  2466. // else
  2467. // {
  2468. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2469. // }
  2470. //}
  2471. }
  2472. //留言工单数量
  2473. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  2474. if (CallRows != null && CallRows.Length > 0)
  2475. {
  2476. for (int i = 0; i < CallRows.Length; i++)
  2477. {
  2478. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2479. {
  2480. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2481. }
  2482. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2483. {
  2484. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2485. }
  2486. }
  2487. //for (int i = 0; i < CallRows.Length; i++)
  2488. //{
  2489. // if (i == 0)
  2490. // {
  2491. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2492. // }
  2493. // else
  2494. // {
  2495. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2496. // }
  2497. //}
  2498. }
  2499. dataRow = newTable.NewRow();
  2500. dataRow["BusinessType"] = "咨询";
  2501. dataRow["allcount"] = callInCount;
  2502. dataRow["callcount"] = callInCount;
  2503. dataRow["wxcount"] = 0;
  2504. dataRow["wbcount"] = 0;
  2505. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zx);
  2506. newTable.Rows.Add(dataRow);
  2507. #endregion
  2508. #region 建议工单
  2509. callInCount = 0;
  2510. int callInCount_jyzb = 0;
  2511. List<string> Returnvisitproblem_jyzb = new List<string>();
  2512. //string Returnvisitproblem_jy = "";
  2513. List<string> Returnvisitproblem_jy = new List<string>();
  2514. ////来电工单数量
  2515. //CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  2516. //if (CallRows != null && CallRows.Length > 0)
  2517. //{
  2518. // for (int i = 0; i < CallRows.Length; i++)
  2519. // {
  2520. // if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2521. // {
  2522. // callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2523. // }
  2524. // if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2525. // {
  2526. // Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2527. // }
  2528. // }
  2529. //}
  2530. //转办工单数量
  2531. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2532. if (CallRows != null && CallRows.Length > 0)
  2533. {
  2534. for (int i = 0; i < CallRows.Length; i++)
  2535. {
  2536. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2537. {
  2538. callInCount_jyzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2539. }
  2540. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2541. {
  2542. Returnvisitproblem_jyzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2543. }
  2544. }
  2545. }
  2546. ////留言工单数量
  2547. //CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  2548. //if (CallRows != null && CallRows.Length > 0)
  2549. //{
  2550. // for (int i = 0; i < CallRows.Length; i++)
  2551. // {
  2552. // if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2553. // {
  2554. // callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2555. // }
  2556. // if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2557. // {
  2558. // Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2559. // }
  2560. // }
  2561. //}
  2562. dataRow = newTable.NewRow();
  2563. dataRow["BusinessType"] = "建议";
  2564. dataRow["allcount"] = callInCount_jyzb;
  2565. dataRow["callcount"] = callInCount_jyzb;
  2566. dataRow["wxcount"] = 0;
  2567. dataRow["wbcount"] = 0;
  2568. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jyzb);
  2569. newTable.Rows.Add(dataRow);
  2570. #endregion
  2571. #region 表扬工单
  2572. callInCount = 0;
  2573. //string Returnvisitproblem_by = "";
  2574. List<string> Returnvisitproblem_by = new List<string>();
  2575. //来电工单数量
  2576. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  2577. if (CallRows != null && CallRows.Length > 0)
  2578. {
  2579. for (int i = 0; i < CallRows.Length; i++)
  2580. {
  2581. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2582. {
  2583. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2584. }
  2585. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2586. {
  2587. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2588. }
  2589. }
  2590. }
  2591. //留言工单数量
  2592. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  2593. if (CallRows != null && CallRows.Length > 0)
  2594. {
  2595. for (int i = 0; i < CallRows.Length; i++)
  2596. {
  2597. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2598. {
  2599. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2600. }
  2601. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2602. {
  2603. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2604. }
  2605. }
  2606. }
  2607. dataRow = newTable.NewRow();
  2608. dataRow["BusinessType"] = "表扬";
  2609. dataRow["allcount"] = callInCount;
  2610. dataRow["callcount"] = callInCount;
  2611. dataRow["wxcount"] = 0;
  2612. dataRow["wbcount"] = 0;
  2613. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_by);
  2614. newTable.Rows.Add(dataRow);
  2615. #endregion
  2616. #region 挂失工单
  2617. callInCount = 0;
  2618. //string Returnvisitproblem_gs = "";
  2619. List<string> Returnvisitproblem_gs = new List<string>();
  2620. //来电工单数量
  2621. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  2622. if (CallRows != null && CallRows.Length > 0)
  2623. {
  2624. for (int i = 0; i < CallRows.Length; i++)
  2625. {
  2626. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2627. {
  2628. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2629. }
  2630. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2631. {
  2632. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2633. }
  2634. }
  2635. }
  2636. //留言工单数量
  2637. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  2638. if (CallRows != null && CallRows.Length > 0)
  2639. {
  2640. for (int i = 0; i < CallRows.Length; i++)
  2641. {
  2642. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2643. {
  2644. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2645. }
  2646. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2647. {
  2648. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2649. }
  2650. }
  2651. }
  2652. dataRow = newTable.NewRow();
  2653. dataRow["BusinessType"] = "挂失";
  2654. dataRow["allcount"] = callInCount;
  2655. dataRow["callcount"] = callInCount;
  2656. dataRow["wxcount"] = 0;
  2657. dataRow["wbcount"] = 0;
  2658. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gs);
  2659. newTable.Rows.Add(dataRow);
  2660. #endregion
  2661. #region 投诉工单
  2662. callInCount = 0;
  2663. int callInCount_zb = 0;
  2664. List<string> Returnvisitproblem_zb = new List<string>();
  2665. List<string> Returnvisitproblem_ts = new List<string>();
  2666. //转办工单数量
  2667. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2668. if (CallRows != null && CallRows.Length > 0)
  2669. {
  2670. for (int i = 0; i < CallRows.Length; i++)
  2671. {
  2672. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2673. {
  2674. callInCount_zb += int.Parse(CallRows[i]["callInCount"].ToString());
  2675. }
  2676. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2677. {
  2678. Returnvisitproblem_zb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2679. }
  2680. }
  2681. }
  2682. dataRow = newTable.NewRow();
  2683. dataRow["BusinessType"] = "投诉";
  2684. dataRow["allcount"] = callInCount_zb;
  2685. dataRow["callcount"] = callInCount_zb;
  2686. dataRow["wxcount"] = 0;
  2687. dataRow["wbcount"] = 0;
  2688. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zb);
  2689. newTable.Rows.Add(dataRow);
  2690. #endregion
  2691. }
  2692. }
  2693. dataModel.code = 0;
  2694. dataModel.data = newTable;
  2695. }
  2696. catch (Exception ex)
  2697. {
  2698. dataModel.code = 200;
  2699. dataModel.msg = ex.Message;
  2700. }
  2701. return JsonConvert.SerializeObject(dataModel);
  2702. }
  2703. /// <summary>
  2704. /// 接口数据11.04:总数、转办数量、化解数量、转办工单列表、化解工单列表
  2705. /// </summary>
  2706. /// <param name="page">当前页码</param>
  2707. /// <param name="limit">每页数据量</param>
  2708. /// <param name="sqlWhere">查询条件</param>
  2709. /// <returns></returns>
  2710. [ActionName("WorkOrderTypeFromDataNew")]
  2711. public string WorkOrderTypeFromDataNew(DateTime? NowDateTime, string dateParty)
  2712. {
  2713. //数据结果集
  2714. ResponseData dataModel = new ResponseData();
  2715. try
  2716. {
  2717. string startDate = "";
  2718. string endDate = "";
  2719. if (!string.IsNullOrEmpty(dateParty))
  2720. {
  2721. startDate = dateParty.Substring(0, 10);
  2722. endDate = dateParty.Substring(12);
  2723. }
  2724. else
  2725. {
  2726. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  2727. }
  2728. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  2729. DataTable newTable = new DataTable();
  2730. newTable.Columns.Add("BusinessType");
  2731. newTable.Columns.Add("allcount");
  2732. newTable.Columns.Add("callcount");
  2733. newTable.Columns.Add("wxcount");
  2734. newTable.Columns.Add("wbcount");
  2735. //newTable.Columns.Add("callCount_zb");
  2736. //newTable.Columns.Add("callCount_kfhj");
  2737. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  2738. //newTable.Columns.Add("Returnvisitproblem_zb");
  2739. //newTable.Columns.Add("Returnvisitproblem_kfhj");
  2740. if (datas != null && datas.Rows.Count > 0)
  2741. {
  2742. DataRow dataRow;
  2743. if (datas != null && datas.Rows.Count > 0)
  2744. {
  2745. #region 咨询工单
  2746. int callInCount = 0;
  2747. int callInCount_zxzb = 0;
  2748. int callInCount_zxkfhj = 0;
  2749. List<string> Returnvisitproblem_zxzb = new List<string>();
  2750. List<string> Returnvisitproblem_zxkfhj = new List<string>();
  2751. //来电工单\留言工单数量
  2752. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID in (1,2)");
  2753. if (CallRows != null && CallRows.Length > 0)
  2754. {
  2755. for (int i = 0; i < CallRows.Length; i++)
  2756. {
  2757. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2758. {
  2759. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2760. }
  2761. }
  2762. }
  2763. //转办工单数量 1转办 3客服处理
  2764. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID in (1,2)");
  2765. if (CallRows != null && CallRows.Length > 0)
  2766. {
  2767. for (int i = 0; i < CallRows.Length; i++)
  2768. {
  2769. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2770. {
  2771. callInCount_zxzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2772. }
  2773. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2774. {
  2775. Returnvisitproblem_zxzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2776. }
  2777. }
  2778. }
  2779. //转办工单数量 1转办 3客服处理
  2780. /*CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2781. if (CallRows != null && CallRows.Length > 0)
  2782. {
  2783. for (int i = 0; i < CallRows.Length; i++)
  2784. {
  2785. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2786. {
  2787. callInCount_zxkfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2788. }
  2789. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2790. {
  2791. Returnvisitproblem_zxkfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2792. }
  2793. }
  2794. }*/
  2795. dataRow = newTable.NewRow();
  2796. dataRow["BusinessType"] = "咨询";
  2797. dataRow["allcount"] = callInCount;
  2798. dataRow["callcount"] = callInCount;
  2799. dataRow["wxcount"] = 0;
  2800. dataRow["wbcount"] = 0;
  2801. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zxzb);
  2802. //dataRow["callCount_zb"] = callInCount_zxzb;
  2803. //dataRow["callCount_kfhj"] = callInCount_zxkfhj;
  2804. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_zxzb);
  2805. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_zxkfhj);
  2806. newTable.Rows.Add(dataRow);
  2807. #endregion
  2808. #region 建议工单
  2809. callInCount = 0;
  2810. int callInCount_jyzb = 0;
  2811. int callInCount_jykfhj = 0;
  2812. List<string> Returnvisitproblem_jyzb = new List<string>();
  2813. List<string> Returnvisitproblem_jykfhj = new List<string>();
  2814. //来电工单数量
  2815. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2)");
  2816. if (CallRows != null && CallRows.Length > 0)
  2817. {
  2818. for (int i = 0; i < CallRows.Length; i++)
  2819. {
  2820. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2821. {
  2822. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2823. }
  2824. }
  2825. }
  2826. //转办工单数量 1转办 3客服处理
  2827. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2828. if (CallRows != null && CallRows.Length > 0)
  2829. {
  2830. for (int i = 0; i < CallRows.Length; i++)
  2831. {
  2832. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2833. {
  2834. callInCount_jyzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2835. }
  2836. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2837. {
  2838. Returnvisitproblem_jyzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2839. }
  2840. }
  2841. }
  2842. //转办工单数量 1转办 3客服处理
  2843. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2844. if (CallRows != null && CallRows.Length > 0)
  2845. {
  2846. for (int i = 0; i < CallRows.Length; i++)
  2847. {
  2848. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2849. {
  2850. callInCount_jykfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2851. }
  2852. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2853. {
  2854. Returnvisitproblem_jykfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2855. }
  2856. }
  2857. }
  2858. dataRow = newTable.NewRow();
  2859. dataRow["BusinessType"] = "建议";
  2860. dataRow["allcount"] = callInCount_jyzb;
  2861. dataRow["callcount"] = callInCount_jyzb;
  2862. dataRow["wxcount"] = 0;
  2863. dataRow["wbcount"] = 0;
  2864. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jyzb);
  2865. //dataRow["callCount_zb"] = callInCount_jyzb;
  2866. //dataRow["callCount_kfhj"] = callInCount_jykfhj;
  2867. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_jyzb);
  2868. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_jykfhj);
  2869. newTable.Rows.Add(dataRow);
  2870. dataRow = newTable.NewRow();
  2871. dataRow["BusinessType"] = "建议(客服已解释)";
  2872. dataRow["allcount"] = callInCount_jykfhj;
  2873. dataRow["callcount"] = callInCount_jykfhj;
  2874. dataRow["wxcount"] = 0;
  2875. dataRow["wbcount"] = 0;
  2876. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jykfhj);
  2877. //dataRow["callCount_zb"] = callInCount_zxzb;
  2878. //dataRow["callCount_kfhj"] = callInCount_zxkfhj;
  2879. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_zxzb);
  2880. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_zxkfhj);
  2881. newTable.Rows.Add(dataRow);
  2882. #endregion
  2883. #region 表扬工单
  2884. callInCount = 0;
  2885. int callInCount_byzb = 0;
  2886. int callInCount_bykfhj = 0;
  2887. List<string> Returnvisitproblem_byzb = new List<string>();
  2888. List<string> Returnvisitproblem_bykfhj = new List<string>();
  2889. //来电工单数量
  2890. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID in (1,2) ");
  2891. if (CallRows != null && CallRows.Length > 0)
  2892. {
  2893. for (int i = 0; i < CallRows.Length; i++)
  2894. {
  2895. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2896. {
  2897. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2898. }
  2899. }
  2900. }
  2901. //转办工单数量 1转办
  2902. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID in (1,2) ");
  2903. if (CallRows != null && CallRows.Length > 0)
  2904. {
  2905. for (int i = 0; i < CallRows.Length; i++)
  2906. {
  2907. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2908. {
  2909. callInCount_byzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2910. }
  2911. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2912. {
  2913. Returnvisitproblem_byzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2914. }
  2915. }
  2916. }
  2917. //转办工单数量 3客服处理
  2918. /*CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2919. if (CallRows != null && CallRows.Length > 0)
  2920. {
  2921. for (int i = 0; i < CallRows.Length; i++)
  2922. {
  2923. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2924. {
  2925. callInCount_bykfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2926. }
  2927. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2928. {
  2929. Returnvisitproblem_bykfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2930. }
  2931. }
  2932. }*/
  2933. dataRow = newTable.NewRow();
  2934. dataRow["BusinessType"] = "表扬";
  2935. dataRow["allcount"] = callInCount_byzb;
  2936. dataRow["callcount"] = callInCount_byzb;
  2937. dataRow["wxcount"] = 0;
  2938. dataRow["wbcount"] = 0;
  2939. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_byzb);
  2940. //dataRow["callCount_zb"] = callInCount_byzb;
  2941. //dataRow["callCount_kfhj"] = callInCount_bykfhj;
  2942. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_byzb);
  2943. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_bykfhj);
  2944. newTable.Rows.Add(dataRow);
  2945. #endregion
  2946. #region 挂失工单
  2947. callInCount = 0;
  2948. int callInCount_gszb = 0;
  2949. int callInCount_gskfhj = 0;
  2950. List<string> Returnvisitproblem_gszb = new List<string>();
  2951. List<string> Returnvisitproblem_gskfhj = new List<string>();
  2952. //来电工单数量
  2953. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID in (1,2) ");
  2954. if (CallRows != null && CallRows.Length > 0)
  2955. {
  2956. for (int i = 0; i < CallRows.Length; i++)
  2957. {
  2958. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2959. {
  2960. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2961. }
  2962. }
  2963. }
  2964. //转办工单数量 1转办
  2965. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID in (1,2) ");
  2966. if (CallRows != null && CallRows.Length > 0)
  2967. {
  2968. for (int i = 0; i < CallRows.Length; i++)
  2969. {
  2970. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2971. {
  2972. callInCount_gszb += int.Parse(CallRows[i]["callInCount"].ToString());
  2973. }
  2974. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2975. {
  2976. Returnvisitproblem_gszb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2977. }
  2978. }
  2979. }
  2980. //转办工单数量 3客服处理
  2981. /*CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2982. if (CallRows != null && CallRows.Length > 0)
  2983. {
  2984. for (int i = 0; i < CallRows.Length; i++)
  2985. {
  2986. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2987. {
  2988. callInCount_gskfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2989. }
  2990. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2991. {
  2992. Returnvisitproblem_gskfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2993. }
  2994. }
  2995. }*/
  2996. dataRow = newTable.NewRow();
  2997. dataRow["BusinessType"] = "挂失";
  2998. dataRow["allcount"] = callInCount_gszb;
  2999. dataRow["callcount"] = callInCount_gszb;
  3000. dataRow["wxcount"] = 0;
  3001. dataRow["wbcount"] = 0;
  3002. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gszb);
  3003. //dataRow["callCount_zb"] = callInCount_gszb;
  3004. //dataRow["callCount_kfhj"] = callInCount_gskfhj;
  3005. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_gszb);
  3006. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_gskfhj);
  3007. newTable.Rows.Add(dataRow);
  3008. #endregion
  3009. #region 投诉工单
  3010. callInCount = 0;
  3011. int callInCount_tszb = 0;
  3012. int callInCount_tskfhj = 0;
  3013. List<string> Returnvisitproblem_tszb = new List<string>();
  3014. List<string> Returnvisitproblem_tskfhj = new List<string>();
  3015. //来电工单数量
  3016. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2)");
  3017. if (CallRows != null && CallRows.Length > 0)
  3018. {
  3019. for (int i = 0; i < CallRows.Length; i++)
  3020. {
  3021. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3022. {
  3023. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  3024. }
  3025. }
  3026. }
  3027. //转办工单数量 1转办
  3028. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  3029. if (CallRows != null && CallRows.Length > 0)
  3030. {
  3031. for (int i = 0; i < CallRows.Length; i++)
  3032. {
  3033. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3034. {
  3035. callInCount_tszb += int.Parse(CallRows[i]["callInCount"].ToString());
  3036. }
  3037. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  3038. {
  3039. Returnvisitproblem_tszb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  3040. }
  3041. }
  3042. }
  3043. //转办工单数量 3客服处理
  3044. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  3045. if (CallRows != null && CallRows.Length > 0)
  3046. {
  3047. for (int i = 0; i < CallRows.Length; i++)
  3048. {
  3049. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3050. {
  3051. callInCount_tskfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  3052. }
  3053. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  3054. {
  3055. Returnvisitproblem_tskfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  3056. }
  3057. }
  3058. }
  3059. dataRow = newTable.NewRow();
  3060. dataRow["BusinessType"] = "投诉";
  3061. dataRow["allcount"] = callInCount_tszb;
  3062. dataRow["callcount"] = callInCount_tszb;
  3063. dataRow["wxcount"] = 0;
  3064. dataRow["wbcount"] = 0;
  3065. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_tszb);
  3066. //dataRow["callCount_zb"] = callInCount_tszb;
  3067. //dataRow["callCount_kfhj"] = callInCount_tskfhj;
  3068. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_tszb);
  3069. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_tskfhj);
  3070. newTable.Rows.Add(dataRow);
  3071. dataRow = newTable.NewRow();
  3072. dataRow["BusinessType"] = "投诉(客服已化解)";
  3073. dataRow["allcount"] = callInCount_tskfhj;
  3074. dataRow["callcount"] = callInCount_tskfhj;
  3075. dataRow["wxcount"] = 0;
  3076. dataRow["wbcount"] = 0;
  3077. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_tskfhj);
  3078. newTable.Rows.Add(dataRow);
  3079. #endregion
  3080. }
  3081. }
  3082. dataModel.code = 0;
  3083. dataModel.data = newTable;
  3084. }
  3085. catch (Exception ex)
  3086. {
  3087. dataModel.code = 200;
  3088. dataModel.msg = ex.Message;
  3089. }
  3090. return JsonConvert.SerializeObject(dataModel);
  3091. }
  3092. #endregion
  3093. #endregion
  3094. #region 坐席业务量统计
  3095. public ActionResult WorkOrderTypeUserMath()
  3096. {
  3097. WorkOrderMyModel model = new WorkOrderMyModel();
  3098. return View(model);
  3099. }
  3100. BLL.UserAccount userBLL = new BLL.UserAccount();
  3101. /// <summary>
  3102. /// 获取工单信息
  3103. /// </summary>
  3104. /// <param name="page">当前页码</param>
  3105. /// <param name="limit">每页数据量</param>
  3106. /// <param name="sqlWhere">查询条件</param>
  3107. /// <returns></returns>
  3108. [ActionName("WorkOrderTypeUserMathData")]
  3109. [HttpGet]
  3110. public string WorkOrderTypeUserMathData(DateTime? NowDateTime, string dateParty)
  3111. {
  3112. //数据结果集
  3113. ResponseData dataModel = new ResponseData();
  3114. try
  3115. {
  3116. string startDate = "";
  3117. string endDate = "";
  3118. if (!string.IsNullOrEmpty(dateParty))
  3119. {
  3120. startDate = dateParty.Substring(0, 10);
  3121. endDate = dateParty.Substring(12);
  3122. }
  3123. else
  3124. {
  3125. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3126. }
  3127. DataTable datas = recordBLL.GetWorkOrderUeserData(startDate, endDate);
  3128. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3129. DataTable newTable = new DataTable();
  3130. newTable.Columns.Add("坐席工号");
  3131. newTable.Columns.Add("坐席姓名");
  3132. newTable.Columns.Add("业务数量");
  3133. newTable.Columns.Add("语音业务数量");
  3134. newTable.Columns.Add("在线业务数量");
  3135. newTable.Columns.Add("微信业务数量");
  3136. newTable.Columns.Add("微博业务数量");
  3137. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3138. {
  3139. foreach (DataRow row in userTable.Rows)
  3140. {
  3141. DataRow newRow = newTable.NewRow();
  3142. newRow[0] = row["F_UserCode"];
  3143. newRow[1] = row["F_UserName"];
  3144. int totalCount2 = 0;
  3145. int totalCount3 = 0;
  3146. int totalCount4 = 0;
  3147. int totalCount5 = 0;
  3148. int totalCount6 = 0;
  3149. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3150. if (thisUserRows != null && thisUserRows.Length > 0)
  3151. {
  3152. foreach (DataRow collRow in thisUserRows)
  3153. {
  3154. if (!string.IsNullOrEmpty(collRow["业务量"].ToString()))
  3155. {
  3156. int thisCount = int.Parse(collRow["业务量"].ToString());
  3157. totalCount2 += thisCount;
  3158. if (!string.IsNullOrEmpty(collRow["渠道"].ToString()))
  3159. {
  3160. int qudaoID = int.Parse(collRow["渠道"].ToString());
  3161. if (qudaoID == 1)
  3162. {
  3163. totalCount3 += thisCount;
  3164. }
  3165. else if (qudaoID == 2)
  3166. {
  3167. totalCount3 += thisCount;
  3168. }
  3169. else if (qudaoID == 3)
  3170. {
  3171. totalCount4 += thisCount;
  3172. totalCount5 += thisCount;
  3173. }
  3174. else if (qudaoID == 4)
  3175. {
  3176. totalCount4 += thisCount;
  3177. totalCount6 += thisCount;
  3178. }
  3179. }
  3180. else
  3181. {
  3182. totalCount3 += thisCount;
  3183. }
  3184. }
  3185. }
  3186. }
  3187. newRow[2] = totalCount2;
  3188. newRow[3] = totalCount3;
  3189. newRow[4] = totalCount4;
  3190. newRow[5] = totalCount5;
  3191. newRow[6] = totalCount6;
  3192. newTable.Rows.Add(newRow);
  3193. }
  3194. }
  3195. dataModel.code = 0;
  3196. dataModel.data = newTable;
  3197. return JsonConvert.SerializeObject(dataModel);
  3198. }
  3199. catch (Exception ex)
  3200. {
  3201. dataModel.code = 200;
  3202. dataModel.msg = ex.Message;
  3203. return JsonConvert.SerializeObject(dataModel);
  3204. }
  3205. }
  3206. /// <summary>
  3207. /// 图标数据
  3208. /// </summary>
  3209. /// <param name="page">当前页码</param>
  3210. /// <param name="limit">每页数据量</param>
  3211. /// <param name="sqlWhere">查询条件</param>
  3212. /// <returns></returns>
  3213. public string WorkOrderTypeUserMathChartData(DateTime? NowDateTime, string dateParty)
  3214. {
  3215. WorkOrderTypeUserMathModel resultModel = new WorkOrderTypeUserMathModel();
  3216. //数据结果集
  3217. ResponseData dataModel = new ResponseData();
  3218. string startDate = "";
  3219. string endDate = "";
  3220. if (!string.IsNullOrEmpty(dateParty))
  3221. {
  3222. startDate = dateParty.Substring(0, 10);
  3223. endDate = dateParty.Substring(12);
  3224. }
  3225. else
  3226. {
  3227. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3228. }
  3229. DataTable datas = recordBLL.GetWorkOrderUeserData(startDate, endDate);
  3230. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3231. DataTable newTable = new DataTable();
  3232. newTable.Columns.Add("坐席工号");
  3233. newTable.Columns.Add("坐席姓名");
  3234. newTable.Columns.Add("业务数量");
  3235. newTable.Columns.Add("语音业务数量");
  3236. newTable.Columns.Add("在线业务数量");
  3237. newTable.Columns.Add("微信业务数量");
  3238. newTable.Columns.Add("微博业务数量");
  3239. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3240. {
  3241. foreach (DataRow row in userTable.Rows)
  3242. {
  3243. resultModel.bottom += ",'" + row["F_UserName"].ToString() + "'";
  3244. int totalCount2 = 0;
  3245. int totalCount3 = 0;
  3246. int totalCount4 = 0;
  3247. int totalCount5 = 0;
  3248. int totalCount6 = 0;
  3249. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3250. if (thisUserRows != null && thisUserRows.Length > 0)
  3251. {
  3252. foreach (DataRow collRow in thisUserRows)
  3253. {
  3254. if (!string.IsNullOrEmpty(collRow["业务量"].ToString()))
  3255. {
  3256. int thisCount = int.Parse(collRow["业务量"].ToString());
  3257. totalCount2 += thisCount;
  3258. if (!string.IsNullOrEmpty(collRow["渠道"].ToString()))
  3259. {
  3260. int qudaoID = int.Parse(collRow["渠道"].ToString());
  3261. if (qudaoID == 1)
  3262. {
  3263. totalCount3 += thisCount;
  3264. }
  3265. else if (qudaoID == 2)
  3266. {
  3267. totalCount3 += thisCount;
  3268. }
  3269. else if (qudaoID == 3)
  3270. {
  3271. totalCount4 += thisCount;
  3272. totalCount5 += thisCount;
  3273. }
  3274. else if (qudaoID == 4)
  3275. {
  3276. totalCount4 += thisCount;
  3277. totalCount6 += thisCount;
  3278. }
  3279. }
  3280. else
  3281. {
  3282. totalCount3 += thisCount;
  3283. }
  3284. }
  3285. }
  3286. }
  3287. resultModel.d1 += "," + totalCount2;
  3288. resultModel.d2 += "," + totalCount3;
  3289. resultModel.d3 += "," + totalCount4;
  3290. resultModel.d4 += "," + totalCount5;
  3291. resultModel.d5 += "," + totalCount6;
  3292. }
  3293. }
  3294. resultModel.bottom = "[" + resultModel.bottom.Trim(',') + "]";
  3295. resultModel.d1 = "[" + resultModel.d1.Trim(',') + "]";
  3296. resultModel.d2 = "[" + resultModel.d2.Trim(',') + "]";
  3297. resultModel.d3 = "[" + resultModel.d3.Trim(',') + "]";
  3298. resultModel.d4 = "[" + resultModel.d4.Trim(',') + "]";
  3299. resultModel.d5 = "[" + resultModel.d5.Trim(',') + "]";
  3300. return JsonConvert.SerializeObject(resultModel);
  3301. }
  3302. #endregion
  3303. #region 分渠道业务统计
  3304. public ActionResult WorkOrderFrom()
  3305. {
  3306. WorkOrderMyModel model = new WorkOrderMyModel();
  3307. return View(model);
  3308. }
  3309. /// <summary>
  3310. /// 获取工单信息
  3311. /// </summary>
  3312. /// <param name="page">当前页码</param>
  3313. /// <param name="limit">每页数据量</param>
  3314. /// <param name="sqlWhere">查询条件</param>
  3315. /// <returns></returns>
  3316. [ActionName("WorkOrderFromData")]
  3317. [HttpGet]
  3318. public string WorkOrderFromData(DateTime? NowDateTime, string dateParty)
  3319. {
  3320. //数据结果集
  3321. ResponseData dataModel = new ResponseData();
  3322. try
  3323. {
  3324. string startDate = "";
  3325. string endDate = "";
  3326. if (!string.IsNullOrEmpty(dateParty))
  3327. {
  3328. startDate = dateParty.Substring(0, 10);
  3329. endDate = dateParty.Substring(12);
  3330. }
  3331. else
  3332. {
  3333. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3334. }
  3335. DataTable datas = recordBLL.GetWorkOrderFrom(startDate, endDate);
  3336. DataTable newTable = new DataTable();
  3337. newTable.Columns.Add("渠道");
  3338. newTable.Columns.Add("工单数量");
  3339. //微信业务工单数
  3340. int wxxtCount = WXWorkOrderCount(3, startDate, endDate);
  3341. //微博业务工单数
  3342. int wbxtCount = WXWorkOrderCount(4, startDate, endDate);
  3343. //语音数量
  3344. int callCount = 0;
  3345. //微信数量
  3346. int wxCount = 0;
  3347. //微博数量
  3348. int wbCount = 0;
  3349. if (datas != null && datas.Rows.Count > 0)
  3350. {
  3351. foreach (DataRow thisRow in datas.Rows)
  3352. {
  3353. //工单数量
  3354. int thisRowCount = 0;
  3355. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  3356. {
  3357. thisRowCount = int.Parse(thisRow["callInCount"].ToString());
  3358. }
  3359. //业务渠道
  3360. string bussFrtom = thisRow["渠道"].ToString();
  3361. if (!string.IsNullOrEmpty(bussFrtom))
  3362. {
  3363. if (bussFrtom == "1" || bussFrtom == "2")
  3364. {
  3365. callCount += thisRowCount;
  3366. }
  3367. else if (bussFrtom == "3")
  3368. {
  3369. wxCount += thisRowCount;
  3370. }
  3371. else if (bussFrtom == "4")
  3372. {
  3373. wbCount += thisRowCount;
  3374. }
  3375. }
  3376. else
  3377. {
  3378. callCount += thisRowCount;
  3379. }
  3380. }
  3381. }
  3382. wxCount = wxCount + wxxtCount;
  3383. wbCount = wbCount + wbxtCount;
  3384. DataRow dataRow = newTable.NewRow();
  3385. dataRow["渠道"] = "语音业务数";
  3386. dataRow["工单数量"] = callCount;
  3387. newTable.Rows.Add(dataRow);
  3388. DataRow dataRow1 = newTable.NewRow();
  3389. dataRow1["渠道"] = "微信业务数";
  3390. dataRow1["工单数量"] = wxCount;
  3391. newTable.Rows.Add(dataRow1);
  3392. DataRow dataRow2 = newTable.NewRow();
  3393. dataRow2["渠道"] = "微博业务数";
  3394. dataRow2["工单数量"] = wbCount;
  3395. newTable.Rows.Add(dataRow2);
  3396. DataRow dataRow3 = newTable.NewRow();
  3397. dataRow3["渠道"] = "合计(不含未分类)";
  3398. dataRow3["工单数量"] = callCount + wxCount + wbCount;
  3399. newTable.Rows.Add(dataRow3);
  3400. dataModel.code = 0;
  3401. dataModel.data = newTable;
  3402. return JsonConvert.SerializeObject(dataModel);
  3403. }
  3404. catch (Exception ex)
  3405. {
  3406. dataModel.code = 200;
  3407. dataModel.msg = ex.Message;
  3408. return JsonConvert.SerializeObject(dataModel);
  3409. }
  3410. }
  3411. /// <summary>
  3412. /// 图标数据
  3413. /// </summary>
  3414. /// <param name="page">当前页码</param>
  3415. /// <param name="limit">每页数据量</param>
  3416. /// <param name="sqlWhere">查询条件</param>
  3417. /// <returns></returns>
  3418. public string WorkOrderFromChartData(DateTime? NowDateTime, string dateParty)
  3419. {
  3420. //数据结果集
  3421. MainChartModel dataModel = new MainChartModel();
  3422. string startDate = "";
  3423. string endDate = "";
  3424. if (!string.IsNullOrEmpty(dateParty))
  3425. {
  3426. startDate = dateParty.Substring(0, 10);
  3427. endDate = dateParty.Substring(12);
  3428. }
  3429. else
  3430. {
  3431. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3432. }
  3433. DataTable datas = recordBLL.GetWorkOrderFrom(startDate, endDate);
  3434. DataTable newTable = new DataTable();
  3435. newTable.Columns.Add("渠道");
  3436. newTable.Columns.Add("工单数量");
  3437. //微信业务工单数
  3438. int wxxtCount = WXWorkOrderCount(3, startDate, endDate);
  3439. //微博业务工单数
  3440. int wbxtCount = WXWorkOrderCount(4, startDate, endDate);
  3441. if (datas != null && datas.Rows.Count > 0)
  3442. {
  3443. //语音数量
  3444. int callCount = 0;
  3445. //微信数量
  3446. int wxCount = 0;
  3447. //微博数量
  3448. int wbCount = 0;
  3449. foreach (DataRow thisRow in datas.Rows)
  3450. {
  3451. //工单数量
  3452. int thisRowCount = 0;
  3453. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  3454. {
  3455. thisRowCount = int.Parse(thisRow["callInCount"].ToString());
  3456. }
  3457. //业务渠道
  3458. string bussFrtom = thisRow["渠道"].ToString();
  3459. if (!string.IsNullOrEmpty(bussFrtom))
  3460. {
  3461. if (bussFrtom == "1" || bussFrtom == "2")
  3462. {
  3463. callCount += thisRowCount;
  3464. }
  3465. else if (bussFrtom == "3")
  3466. {
  3467. wxCount += thisRowCount;
  3468. }
  3469. else if (bussFrtom == "4")
  3470. {
  3471. wbCount += thisRowCount;
  3472. }
  3473. }
  3474. else
  3475. {
  3476. callCount += thisRowCount;
  3477. }
  3478. }
  3479. DataRow dataRow = newTable.NewRow();
  3480. dataRow["渠道"] = "语音";
  3481. dataRow["工单数量"] = callCount;
  3482. newTable.Rows.Add(dataRow);
  3483. DataRow dataRow1 = newTable.NewRow();
  3484. dataRow1["渠道"] = "微信";
  3485. dataRow1["工单数量"] = wxCount+ wxxtCount;
  3486. newTable.Rows.Add(dataRow1);
  3487. DataRow dataRow2 = newTable.NewRow();
  3488. dataRow2["渠道"] = "微博";
  3489. dataRow2["工单数量"] = wbCount+ wbxtCount;
  3490. newTable.Rows.Add(dataRow2);
  3491. }
  3492. if (newTable != null && newTable.Rows.Count > 0)
  3493. {
  3494. string[] strArr = new string[newTable.Rows.Count];
  3495. string contentArr = "";
  3496. for (int i = 0; i < newTable.Rows.Count; i++)
  3497. {
  3498. strArr[i] = newTable.Rows[i]["渠道"].ToString();
  3499. if (i == 0)
  3500. {
  3501. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["渠道"].ToString() + "' }";
  3502. }
  3503. else
  3504. {
  3505. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["渠道"].ToString() + "' }";
  3506. }
  3507. }
  3508. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  3509. dataModel.datas = "[" + contentArr + "]";
  3510. }
  3511. return JsonConvert.SerializeObject(dataModel);
  3512. }
  3513. #endregion
  3514. #region 坐席处理方式业务量统计
  3515. public ActionResult WorkOrderTrainFunctionMath()
  3516. {
  3517. WorkOrderMyModel model = new WorkOrderMyModel();
  3518. return View(model);
  3519. }
  3520. /// <summary>
  3521. /// 获取工单信息
  3522. /// </summary>
  3523. /// <param name="page">当前页码</param>
  3524. /// <param name="limit">每页数据量</param>
  3525. /// <param name="sqlWhere">查询条件</param>
  3526. /// <returns></returns>
  3527. [ActionName("WorkOrderTrainFunctionMathData")]
  3528. [HttpGet]
  3529. public string WorkOrderTrainFunctionMathData(DateTime? NowDateTime, string dateParty)
  3530. {
  3531. //数据结果集
  3532. ResponseData dataModel = new ResponseData();
  3533. string startDate = "";
  3534. string endDate = "";
  3535. if (!string.IsNullOrEmpty(dateParty))
  3536. {
  3537. startDate = dateParty.Substring(0, 10);
  3538. endDate = dateParty.Substring(12);
  3539. }
  3540. else
  3541. {
  3542. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3543. }
  3544. DataTable datas = recordBLL.GetWorkOrderTrainFunction(startDate, endDate);
  3545. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3546. DataTable newTable = new DataTable();
  3547. newTable.Columns.Add("坐席工号");
  3548. newTable.Columns.Add("坐席姓名");
  3549. newTable.Columns.Add("业务数量");
  3550. newTable.Columns.Add("咨询");
  3551. newTable.Columns.Add("建议");
  3552. newTable.Columns.Add("表扬");
  3553. newTable.Columns.Add("挂失");
  3554. newTable.Columns.Add("投诉");
  3555. newTable.Columns.Add("转办投诉");
  3556. newTable.Columns.Add("现场处理投诉");
  3557. newTable.Columns.Add("客服处理投诉");
  3558. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3559. {
  3560. foreach (DataRow row in userTable.Rows)
  3561. {
  3562. DataRow newRow = newTable.NewRow();
  3563. newRow[0] = row["F_UserCode"];
  3564. newRow[1] = row["F_UserName"];
  3565. int totalCount2 = 0;
  3566. int totalCount3 = 0;
  3567. int totalCount4 = 0;
  3568. int totalCount5 = 0;
  3569. int totalCount6 = 0;
  3570. int totalCount7 = 0;
  3571. int totalCount8 = 0;
  3572. int totalCount9 = 0;
  3573. int totalCount10 = 0;
  3574. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3575. if (thisUserRows != null && thisUserRows.Length > 0)
  3576. {
  3577. foreach (DataRow collRow in thisUserRows)
  3578. {
  3579. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3580. {
  3581. int thisCount = int.Parse(collRow["业务量"].ToString());
  3582. totalCount2 += thisCount;
  3583. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3584. {
  3585. int qudaoID = int.Parse(collRow["业务类别"].ToString());
  3586. int blFunction = int.Parse(collRow["处理方式"].ToString());
  3587. if (qudaoID == 6)
  3588. {
  3589. totalCount3 += thisCount;
  3590. }
  3591. else if (qudaoID == 14)
  3592. {
  3593. totalCount4 += thisCount;
  3594. }
  3595. else if (qudaoID == 18)
  3596. {
  3597. totalCount5 += thisCount;
  3598. }
  3599. else if (qudaoID == 19)
  3600. {
  3601. totalCount6 += thisCount;
  3602. }
  3603. else if (qudaoID == 3)
  3604. {
  3605. totalCount7 += thisCount;
  3606. if (blFunction == 1)
  3607. {
  3608. totalCount8 += thisCount;
  3609. }
  3610. else if (blFunction == 2)
  3611. {
  3612. totalCount9 += thisCount;
  3613. }
  3614. else if (blFunction == 3)
  3615. {
  3616. totalCount10 += thisCount;
  3617. }
  3618. }
  3619. }
  3620. }
  3621. }
  3622. }
  3623. newRow[2] = totalCount2;
  3624. newRow[3] = totalCount3;
  3625. newRow[4] = totalCount4;
  3626. newRow[5] = totalCount5;
  3627. newRow[6] = totalCount6;
  3628. newRow[7] = totalCount7;
  3629. newRow[8] = totalCount8;
  3630. newRow[9] = totalCount9;
  3631. newRow[10] = totalCount10;
  3632. newTable.Rows.Add(newRow);
  3633. }
  3634. }
  3635. dataModel.code = 0;
  3636. dataModel.data = newTable;
  3637. return JsonConvert.SerializeObject(dataModel);
  3638. }
  3639. /// <summary>
  3640. /// 图标数据
  3641. /// </summary>
  3642. /// <param name="page">当前页码</param>
  3643. /// <param name="limit">每页数据量</param>
  3644. /// <param name="sqlWhere">查询条件</param>
  3645. /// <returns></returns>
  3646. public string WorkOrderTrainFunctionMathChartData(DateTime? NowDateTime, string dateParty)
  3647. {
  3648. WorkOrderTypeUserMathModel resultModel = new WorkOrderTypeUserMathModel();
  3649. //数据结果集
  3650. //数据结果集
  3651. ResponseData dataModel = new ResponseData();
  3652. string startDate = "";
  3653. string endDate = "";
  3654. if (!string.IsNullOrEmpty(dateParty))
  3655. {
  3656. startDate = dateParty.Substring(0, 10);
  3657. endDate = dateParty.Substring(12);
  3658. }
  3659. else
  3660. {
  3661. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3662. }
  3663. DataTable datas = recordBLL.GetWorkOrderTrainFunction(startDate, endDate);
  3664. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3665. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3666. {
  3667. foreach (DataRow row in userTable.Rows)
  3668. {
  3669. resultModel.bottom += ",'" + row["F_UserName"].ToString() + "'";
  3670. int totalCount2 = 0;
  3671. int totalCount3 = 0;
  3672. int totalCount4 = 0;
  3673. int totalCount5 = 0;
  3674. int totalCount6 = 0;
  3675. int totalCount7 = 0;
  3676. int totalCount8 = 0;
  3677. int totalCount9 = 0;
  3678. int totalCount10 = 0;
  3679. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3680. if (thisUserRows != null && thisUserRows.Length > 0)
  3681. {
  3682. foreach (DataRow collRow in thisUserRows)
  3683. {
  3684. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3685. {
  3686. int thisCount = int.Parse(collRow["业务量"].ToString());
  3687. totalCount2 += thisCount;
  3688. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3689. {
  3690. int qudaoID = int.Parse(collRow["业务类别"].ToString());
  3691. int blFunction = int.Parse(collRow["处理方式"].ToString());
  3692. if (qudaoID == 6)
  3693. {
  3694. totalCount3 += thisCount;
  3695. }
  3696. else if (qudaoID == 14)
  3697. {
  3698. totalCount4 += thisCount;
  3699. }
  3700. else if (qudaoID == 18)
  3701. {
  3702. totalCount5 += thisCount;
  3703. }
  3704. else if (qudaoID == 19)
  3705. {
  3706. totalCount6 += thisCount;
  3707. }
  3708. else if (qudaoID == 3)
  3709. {
  3710. totalCount7 += thisCount;
  3711. if (blFunction == 1)
  3712. {
  3713. totalCount8 += thisCount;
  3714. }
  3715. else if (blFunction == 2)
  3716. {
  3717. totalCount9 += thisCount;
  3718. }
  3719. else if (blFunction == 3)
  3720. {
  3721. totalCount10 += thisCount;
  3722. }
  3723. }
  3724. }
  3725. }
  3726. }
  3727. }
  3728. resultModel.d1 += "," + totalCount2;
  3729. resultModel.d2 += "," + totalCount3;
  3730. resultModel.d3 += "," + totalCount4;
  3731. resultModel.d4 += "," + totalCount5;
  3732. resultModel.d5 += "," + totalCount6;
  3733. resultModel.d6 += "," + totalCount7;
  3734. resultModel.d7 += "," + totalCount8;
  3735. resultModel.d8 += "," + totalCount9;
  3736. resultModel.d9 += "," + totalCount10;
  3737. }
  3738. resultModel.bottom = "[" + resultModel.bottom.Trim(',') + "]";
  3739. resultModel.d1 = "[" + resultModel.d1.Trim(',') + "]";
  3740. resultModel.d2 = "[" + resultModel.d2.Trim(',') + "]";
  3741. resultModel.d3 = "[" + resultModel.d3.Trim(',') + "]";
  3742. resultModel.d4 = "[" + resultModel.d4.Trim(',') + "]";
  3743. resultModel.d5 = "[" + resultModel.d5.Trim(',') + "]";
  3744. resultModel.d6 = "[" + resultModel.d6.Trim(',') + "]";
  3745. resultModel.d7 = "[" + resultModel.d7.Trim(',') + "]";
  3746. resultModel.d8 = "[" + resultModel.d8.Trim(',') + "]";
  3747. resultModel.d9 = "[" + resultModel.d9.Trim(',') + "]";
  3748. }
  3749. return JsonConvert.SerializeObject(resultModel);
  3750. }
  3751. #endregion
  3752. #region 坐席话务量统计
  3753. public ActionResult CallTimeMath()
  3754. {
  3755. WorkOrderMyModel model = new WorkOrderMyModel();
  3756. return View(model);
  3757. }
  3758. /// <summary>
  3759. /// 获取工单信息
  3760. /// </summary>
  3761. /// <param name="page">当前页码</param>
  3762. /// <param name="limit">每页数据量</param>
  3763. /// <param name="sqlWhere">查询条件</param>
  3764. /// <returns></returns>
  3765. [ActionName("CallTimeMathData")]
  3766. [HttpGet]
  3767. public string CallTimeMathData(DateTime? NowDateTime, string dateParty)
  3768. {
  3769. //数据结果集
  3770. ResponseData dataModel = new ResponseData();
  3771. string startDate = "";
  3772. string endDate = "";
  3773. if (!string.IsNullOrEmpty(dateParty))
  3774. {
  3775. startDate = dateParty.Substring(0, 10);
  3776. endDate = dateParty.Substring(12);
  3777. }
  3778. else
  3779. {
  3780. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3781. }
  3782. DataTable datas = recordBLL.CallTimeMath(startDate, endDate);
  3783. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3784. DataTable newTable = new DataTable();
  3785. newTable.Columns.Add("坐席工号");
  3786. newTable.Columns.Add("坐席姓名");
  3787. newTable.Columns.Add("总通话次数");
  3788. newTable.Columns.Add("接听电话次数");
  3789. newTable.Columns.Add("呼出电话次数");
  3790. newTable.Columns.Add("通话总时长");
  3791. newTable.Columns.Add("平均通话时长");
  3792. newTable.Columns.Add("流失率");
  3793. newTable.Columns.Add("接通率");
  3794. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3795. {
  3796. foreach (DataRow row in userTable.Rows)
  3797. {
  3798. DataRow newRow = newTable.NewRow();
  3799. newRow[0] = row["F_UserCode"];
  3800. newRow[1] = row["F_UserName"];
  3801. int totalCount2 = 0;
  3802. int totalCount3 = 0;
  3803. int totalCount4 = 0;
  3804. int totalCount5 = 0;
  3805. int totalCount6 = 0;
  3806. DataRow[] thisUserRows = datas.Select("userId=" + row["F_UserId"]);
  3807. if (thisUserRows != null && thisUserRows.Length > 0)
  3808. {
  3809. foreach (DataRow collRow in thisUserRows)
  3810. {
  3811. if (!string.IsNullOrEmpty(collRow["呼叫次数"].ToString()))
  3812. {
  3813. int thisCount = int.Parse(collRow["呼叫次数"].ToString());
  3814. totalCount2 += thisCount;
  3815. if (!string.IsNullOrEmpty(collRow["呼叫类型"].ToString()))
  3816. {
  3817. int qudaoID = int.Parse(collRow["呼叫类型"].ToString());
  3818. if (qudaoID == 0)
  3819. {
  3820. totalCount3 += thisCount;
  3821. }
  3822. else if (qudaoID == 1)
  3823. {
  3824. totalCount4 += thisCount;
  3825. }
  3826. }
  3827. }
  3828. if (!string.IsNullOrEmpty(collRow["通话时长"].ToString()))
  3829. {
  3830. int thisCount = int.Parse(collRow["通话时长"].ToString());
  3831. totalCount5 += thisCount;
  3832. }
  3833. }
  3834. }
  3835. if (totalCount2 > 0)
  3836. {
  3837. totalCount6 = (int)totalCount5 / totalCount2;
  3838. }
  3839. #region 计算流失率 通过率
  3840. //string startDatestr = "";
  3841. //string endDatestr = "";
  3842. //if (!string.IsNullOrEmpty(startDate))
  3843. //{
  3844. // startDatestr=" and BeginTime>='" + startDate + " 00:00:00' ";
  3845. //}
  3846. //if (!string.IsNullOrEmpty(endDate))
  3847. //{
  3848. // endDatestr=" and BeginTime<='" + endDate + " 23:59:59' ";
  3849. //}
  3850. //decimal ls= recordBLL.GetRecordCount(string.Format("Userid={0} and RingLongTime>3 and CallState=0 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3851. //decimal tg =recordBLL.GetRecordCount(string.Format("Userid={0} and CallState=1 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3852. //decimal zs = 1.00M*recordBLL.GetRecordCount(string.Format("Userid={0} {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3853. string lsl = "0%";//流失率
  3854. string jtl = "0%";//通过率
  3855. //if (zs!=0)
  3856. //{
  3857. // lsl = (ls / zs).ToString("P");
  3858. // jtl = (tg / zs).ToString("P");
  3859. //}
  3860. #endregion
  3861. newRow[2] = totalCount2;
  3862. newRow[3] = totalCount3;
  3863. newRow[4] = totalCount4;
  3864. newRow[5] = totalCount5;
  3865. newRow[6] = totalCount6;
  3866. newRow[7] = lsl;
  3867. newRow[8] = jtl;
  3868. newTable.Rows.Add(newRow);
  3869. }
  3870. }
  3871. dataModel.code = 0;
  3872. dataModel.data = newTable;
  3873. return JsonConvert.SerializeObject(dataModel);
  3874. }
  3875. /// <summary>
  3876. /// 图标数据
  3877. /// </summary>
  3878. /// <param name="page">当前页码</param>
  3879. /// <param name="limit">每页数据量</param>
  3880. /// <param name="sqlWhere">查询条件</param>
  3881. /// <returns></returns>
  3882. public string CallTimeMathChartData(DateTime? NowDateTime, string dateParty)
  3883. {
  3884. WorkOrderTypeUserMathModel resultModel = new WorkOrderTypeUserMathModel();
  3885. //数据结果集
  3886. //数据结果集
  3887. ResponseData dataModel = new ResponseData();
  3888. string startDate = "";
  3889. string endDate = "";
  3890. if (!string.IsNullOrEmpty(dateParty))
  3891. {
  3892. startDate = dateParty.Substring(0, 10);
  3893. endDate = dateParty.Substring(12);
  3894. }
  3895. else
  3896. {
  3897. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3898. }
  3899. DataTable datas = recordBLL.CallTimeMath(startDate, endDate);
  3900. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3901. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3902. {
  3903. foreach (DataRow row in userTable.Rows)
  3904. {
  3905. resultModel.bottom += ",'" + row["F_UserName"].ToString() + "'";
  3906. int totalCount2 = 0;
  3907. int totalCount3 = 0;
  3908. int totalCount4 = 0;
  3909. int totalCount5 = 0;
  3910. int totalCount6 = 0;
  3911. DataRow[] thisUserRows = datas.Select("userId=" + row["F_UserId"]);
  3912. if (thisUserRows != null && thisUserRows.Length > 0)
  3913. {
  3914. foreach (DataRow collRow in thisUserRows)
  3915. {
  3916. if (!string.IsNullOrEmpty(collRow["呼叫次数"].ToString()))
  3917. {
  3918. int thisCount = int.Parse(collRow["呼叫次数"].ToString());
  3919. totalCount2 += thisCount;
  3920. if (!string.IsNullOrEmpty(collRow["呼叫类型"].ToString()))
  3921. {
  3922. int qudaoID = int.Parse(collRow["呼叫类型"].ToString());
  3923. if (qudaoID == 0)
  3924. {
  3925. totalCount3 += thisCount;
  3926. }
  3927. else if (qudaoID == 1)
  3928. {
  3929. totalCount4 += thisCount;
  3930. }
  3931. }
  3932. }
  3933. if (!string.IsNullOrEmpty(collRow["通话时长"].ToString()))
  3934. {
  3935. int thisCount = int.Parse(collRow["通话时长"].ToString());
  3936. totalCount5 += thisCount;
  3937. }
  3938. }
  3939. }
  3940. if (totalCount2 > 0)
  3941. {
  3942. totalCount6 = (int)totalCount5 / totalCount2;
  3943. }
  3944. #region 计算流失率 通过率
  3945. string startDatestr = "";
  3946. string endDatestr = "";
  3947. if (!string.IsNullOrEmpty(startDate))
  3948. {
  3949. startDatestr = " and BeginTime>='" + startDate + " 00:00:00' ";
  3950. }
  3951. if (!string.IsNullOrEmpty(endDate))
  3952. {
  3953. endDatestr = " and BeginTime<='" + endDate + " 23:59:59' ";
  3954. }
  3955. decimal ls = recordBLL.GetRecordCount(string.Format("Userid={0} and RingLongTime>3 and CallState=0 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3956. decimal tg = recordBLL.GetRecordCount(string.Format("Userid={0} and CallState=1 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3957. decimal zs = 1.00M * recordBLL.GetRecordCount(string.Format("Userid={0} {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3958. string lsl = "0%";//流失率
  3959. string jtl = "0%";//通过率
  3960. if (zs != 0)
  3961. {
  3962. lsl = (ls / zs).ToString("P");
  3963. jtl = (tg / zs).ToString("P");
  3964. }
  3965. #endregion
  3966. resultModel.d1 += "," + totalCount2;
  3967. resultModel.d2 += "," + totalCount3;
  3968. resultModel.d3 += "," + totalCount4;
  3969. resultModel.d4 += "," + totalCount5;
  3970. resultModel.d5 += "," + totalCount6;
  3971. resultModel.d6 += "," + lsl;
  3972. resultModel.d7 += "," + jtl;
  3973. }
  3974. resultModel.bottom = "[" + resultModel.bottom.Trim(',') + "]";
  3975. resultModel.d1 = "[" + resultModel.d1.Trim(',') + "]";
  3976. resultModel.d2 = "[" + resultModel.d2.Trim(',') + "]";
  3977. resultModel.d3 = "[" + resultModel.d3.Trim(',') + "]";
  3978. resultModel.d4 = "[" + resultModel.d4.Trim(',') + "]";
  3979. resultModel.d5 = "[" + resultModel.d5.Trim(',') + "]";
  3980. resultModel.d6 = "[" + resultModel.d6.Trim(',') + "]";
  3981. resultModel.d7 = "[" + resultModel.d7.Trim(',') + "]";
  3982. }
  3983. return JsonConvert.SerializeObject(resultModel);
  3984. }
  3985. #endregion
  3986. #region 热线工作分析报告
  3987. public ActionResult ReportWorkOrderInfo()
  3988. {
  3989. WorkOrderMyModel model = new WorkOrderMyModel();
  3990. return View(model);
  3991. }
  3992. public ActionResult ReportWorkOrderInfoWord(string dateParty,string type)
  3993. {
  3994. string res = "";
  3995. string name = "周";
  3996. string startDate = "";
  3997. string endDate = "";
  3998. if (!string.IsNullOrEmpty(dateParty))
  3999. {
  4000. startDate = dateParty.Substring(0, 10);
  4001. endDate = dateParty.Substring(12);
  4002. }
  4003. else
  4004. {
  4005. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  4006. startDate = DateTime.Now.AddDays(-7).ToString("yyyy-MM-dd");
  4007. }
  4008. try
  4009. {
  4010. switch (type)
  4011. {
  4012. case "0":
  4013. name = "周";
  4014. res = ReportWorkOrderInfoOneWeek(dateParty);
  4015. res = res.Split('^')[0];
  4016. break;
  4017. case "1":
  4018. name = "两周";
  4019. res = ReportWorkOrderInfoTwoWeek(dateParty);
  4020. res = res.Split('^')[0];
  4021. break;
  4022. case "2":
  4023. name = "季度";
  4024. string data1 = ReportWorkOrderInfoQuarterNew(dateParty);
  4025. string[] arr = data1.Split('^');
  4026. string[] strcount = arr[0].Split(',');
  4027. #region 参数
  4028. DateTime now = Convert.ToDateTime(startDate);
  4029. int nowMonth = now.Month; //当前月
  4030. int nowYear = now.Year; //当前年
  4031. int preYear = now.Year - 1;//前一年
  4032. int preMonth = now.Month-1; //上月
  4033. string nowQuarter = "";
  4034. if (nowMonth >= 1 && nowMonth <= 3)
  4035. {
  4036. nowQuarter = "一";
  4037. }
  4038. else if (nowMonth >= 4 && nowMonth <= 6)
  4039. {
  4040. nowQuarter = "二";
  4041. }
  4042. else if (nowMonth >= 7 && nowMonth <= 9)
  4043. {
  4044. nowQuarter = "三";
  4045. }
  4046. else { nowQuarter = "四"; }
  4047. string preQuarter = "";
  4048. if (preMonth >= 1 && preMonth <= 3)
  4049. {
  4050. preQuarter = "一";
  4051. }
  4052. else if (preMonth >= 4 && preMonth <= 6)
  4053. {
  4054. preQuarter = "二";
  4055. }
  4056. else if (preMonth >= 7 && preMonth <= 9)
  4057. {
  4058. preQuarter = "三";
  4059. }
  4060. else { preQuarter = "四"; }
  4061. string bgyear = nowYear + "年";
  4062. string preyear = preYear + "年";
  4063. string bgQuarter = "第" + nowQuarter + "季度";
  4064. string prebgQuarter = "第" + preQuarter + "季度";
  4065. string bgname = bgyear + bgQuarter;
  4066. string prename = "";
  4067. if (nowMonth <= 3)
  4068. {
  4069. prename = preyear + "第四季度";
  4070. }
  4071. else
  4072. {
  4073. prename = bgyear + prebgQuarter;
  4074. }
  4075. #endregion
  4076. #region 报告
  4077. string bgmc = bgname + "服务热线工作分析报告";
  4078. string bgmc1 = "一、" + bgname + "全媒体客服平台受理量统计及分析";
  4079. string bgmc1_nr1 = " 郑州地铁服务热线" + bgname + "全媒体客服平台共受理乘客事务" + strcount[0] + "件,其中热线电话" + strcount[1] + "通、微博互动 " + strcount[2] + "人次、微信互动" + strcount[3] + "人次。";
  4080. string bgmc1_nr2 = " 由上图所示," + bgQuarter + "主要受理量比较平均。同比" + prename + "全媒体客服平台总受理量" + strcount[4] + ",其中热线电话受理量" + strcount[5] + ",微博互动量" + strcount[6] + ",微信互动量" + strcount[7] + "。(" + prebgQuarter + "全媒体客服平台共受理乘客事务" + strcount[8] + "件,其中热线电话" + strcount[9] + "通、微博互动" + strcount[10] + "人次、微信互动" + strcount[11] + "人次)。";
  4081. string bgmc1_tb1 = arr[1];
  4082. string bgmc2 = "二、" + bgname + "服务热线电话受理量统计及分析";
  4083. string bgmc2_nr1 = bgname + "热线电话共受理乘客事务" + strcount[1] + "通,占全媒体客服平台总受理量的" + strcount[12] + ",";
  4084. string data2 = ReportWorkOrderInfoQuarterNewTwo(dateParty);
  4085. arr = data2.Split('^');
  4086. strcount = arr[0].Split(',');
  4087. string bgmc2_nr2 = "日均受理乘客事务约" + strcount[1] + "通/天,人工接听" + strcount[2] + "通,接通率为" + strcount[3] + "。直接答复" + strcount[4] + "通,直接答复率" + strcount[5] + "。转办办理" + strcount[6] + "件,按期回复率" + strcount[7] + "。办理结果回访满意率___%。热线服务满意率___%,平均通话时长___分,来电高峰主要集中在___点至___点,热线客户评价总体满意率___%,乘客满意度较好。";
  4088. string bgmc2_tb1 = arr[1];
  4089. string bgmc2_part1 = "(一)乘客咨询部分";
  4090. string bgmc2_part1_nr1 = "共接听咨询来电" + arr[4] + "通,其中" + arr[5] + "(其他类咨询主要包含咨询地铁计次票售卖相关事宜及郑州地铁·商易行APP相关事宜等。)";
  4091. string bgmc2_part1_nr2 = "其中列车时刻类信息占比最高,占咨询总量的" + arr[6] + ",其次是在线购票类信息占咨询总量的" + arr[7] + "。除常规咨询类问题外,本季度较为突出的咨询问题集中在郑州地铁·商易行APP相关购票业务咨询及违禁品相关规定咨询内容。";
  4092. string data3 = ReportWorkOrderInfoQuarterNewTwoZXMX(dateParty);
  4093. arr = data3.Split('^');
  4094. strcount = arr[0].Split(',');
  4095. string bgmc2_tb2 = arr[1];
  4096. string bgmc2_part2 = "(二)乘客投诉部分";
  4097. string bgmc2_part2_nr1 = bgname + "热线电话共受理乘客来电投诉" + arr[4] + "件,其中转办相关责任部门" + arr[5] + "件,由服务热线化解的投诉" + arr[6] + "件,化解率达高达" + arr[7] + "。";
  4098. string bgmc2_part2_1 = "1、以受理方式为标准的分析情况";
  4099. string bgmc2_tb4= arr[8];
  4100. string bgmc2_part2_1_nr1 = "根据上表数据显示,热线电话受理的投诉量占总投诉量的" + arr[10] + "。";
  4101. string bgmc2_part2_2 = "2、以责任部门为标准的分析情况(转办)";
  4102. string bgmc2_tb5 = arr[9];
  4103. string bgmc2_part2_2_nr1 = "根据上表数据显示,客运服务类投诉占总投诉量的___%,安保类投诉占总投诉量___%。员工服务类投诉___件。客运类主要是员工服务态度不好造成的投诉居多,安保类投诉主要是安检处对喷雾、刀具等物品的检查标准不一致及员工服务态度欠佳等方面。";
  4104. string data4 = ReportWorkOrderInfoQuarterNewTwoQTMX(dateParty);
  4105. arr = data4.Split('^');
  4106. strcount = arr[0].Split(',');
  4107. string bgmc2_part3 = "(三)乘客建议部分";
  4108. string bgmc2_part3_nr1 = "确保地铁安全运营和倡导市民文明低碳出行服务热线也在第一时间将广大乘客反馈的合理化建议及意见反馈给公司。第一季度热线电话受理有效建议" + arr[4] + "件。";
  4109. string bgmc2_part4 = "(四)乘客表扬、挂失部分";
  4110. string bgmc2_part4_nr1 = bgname + "服务热线共帮助乘客找寻失物" + arr[5] + "件,受到乘客来电表扬" + arr[6] + "件。";
  4111. string data5 = ReportWorkOrderInfoQuarterNewTwoWBMX(dateParty);
  4112. arr = data5.Split('^');
  4113. strcount = arr[0].Split(',');
  4114. string bgmc3 = "三、" + bgname + "微博互动受理量统计及分析";
  4115. string bgmc3_nr1 = bgname + "微博互动受理乘客事务" + arr[4] + "件,其中私信___人次、评论___人次、 ___人次。";
  4116. string bgmc3_nr2 = "由上图所示," + bgQuarter + "主要受理量在___月份,___月份受理量突增的原因是受12月20日列车信号故障及春运期间客流急剧增加的影响所致。其中所反映的问题较突出的有:延误证明开具时间及要求;咨询列车时刻信息;咨询列车时刻信息。";
  4117. string data6 = ReportWorkOrderInfoQuarterNewTwoWXMX(dateParty);
  4118. arr = data6.Split('^');
  4119. strcount = arr[0].Split(',');
  4120. string bgmc4 = "四、" + bgname + "微信互动受理量统计及分析";
  4121. string bgmc4_nr1 = bgname + "微信互动受理乘客事务" + arr[4] + "人次。";
  4122. string bgmc4_nr2 = "由上图所示," + bgname + "微信主要受理量在___月份。其中___月份受理量突增的原因与微博突增的原因一致。其中所反映的问题较突出的有:列车时刻信息咨询。";
  4123. res += "<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">";
  4124. res += "<tr><td><h1 style=\"text-align:center;font-family:方正小标宋简体;\">";
  4125. res += "<label id=\"bgmc\">" + bgmc + "</label></h1></td></tr>";
  4126. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4127. res += "<label id=\"bgmc1\">" + bgmc1 + "</label></h2></td></tr>";
  4128. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4129. res += "<label id=\"bgmc1_nr1\">" + bgmc1_nr1 + "</label></h3></td></tr>";
  4130. res += "<tr><td>" + bgmc1_tb1 + "</td></tr>";
  4131. res += "<tr><td>" + "" + "</td></tr>";
  4132. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4133. res += "<label id=\"bgmc1_nr2\">" + bgmc1_nr2 + "</label></h3></td></tr>";
  4134. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4135. res += "<label id=\"bgmc2\">" + bgmc2 + "</label></h2></td></tr>";
  4136. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4137. res += "<label id=\"bgmc2_nr1\">" + bgmc2_nr1 + "</label>";
  4138. res += "<label id=\"bgmc2_nr2\">" + bgmc2_nr2 + "</label></h3></td></tr>";
  4139. res += "<tr><td>" + bgmc2_tb1 + "</td></tr>";
  4140. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4141. res += "<label id=\"bgmc2_part1\">" + bgmc2_part1 + "</label></b></h2></td></tr>";
  4142. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4143. res += "<label id=\"bgmc2_part1_nr1\">" + bgmc2_part1_nr1 + "</label></h3></td></tr>";
  4144. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4145. res += "<label id=\"bgmc2_part1_nr2\">" + bgmc2_part1_nr2 + "</label></h3></td></tr>";
  4146. res += "<tr><td>" + bgmc2_tb2 + "</td></tr>";
  4147. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4148. res += "<label id=\"bgmc2_part2\">" + bgmc2_part2 + "</label></b></h2></td></tr>";
  4149. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4150. res += "<label id=\"bgmc2_part2_nr1\">" + bgmc2_part2_nr1 + "</label></h3></td></tr>";
  4151. res += "<tr><td>" + "" + "</td></tr>";
  4152. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4153. res += "<label id=\"bgmc2_part2_1\">" + bgmc2_part2_1 + "</label></b></h2></td></tr>";
  4154. res += "<tr><td>" + bgmc2_tb4 + "</td></tr>";
  4155. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4156. res += "<label id=\"bgmc2_part2_1_nr1\">" + bgmc2_part2_1_nr1 + "</label></h3></td></tr>";
  4157. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4158. res += "<label id=\"bgmc2_part2_2\">" + bgmc2_part2_2 + "</label></b></h2></td></tr>";
  4159. res += "<tr><td>" + bgmc2_tb5+ "</td></tr>";
  4160. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4161. res += "<label id=\"bgmc2_part2_2_nr1\">" + bgmc2_part2_2_nr1 + "</label></h3></td></tr>";
  4162. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4163. res += "<label id=\"bgmc2_part2_2_nr2\">" + "" + "</label></h3></td></tr>";
  4164. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4165. res += "<label id=\"bgmc2_part3\">" + bgmc2_part3 + "</label></b></h2></td></tr>";
  4166. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4167. res += "<label id=\"bgmc2_part3_nr1\">" + bgmc2_part3_nr1 + "</label></h3></td></tr>";
  4168. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4169. res += "<label id=\"bgmc2_part4\">" + bgmc2_part4 + "</label></b></h2></td></tr>";
  4170. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4171. res += "<label id=\"bgmc2_part4_nr1\">" + bgmc2_part4_nr1 + "</label></h3></td></tr>";
  4172. res += "<tr><td>" + "" + "</td></tr>";
  4173. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4174. res += "<label id=\"bgmc3\">" + bgmc3 + "</label></h2></td></tr>";
  4175. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4176. res += "<label id=\"bgmc3_nr1\">" + bgmc3_nr1 + "</label></h3></td></tr>";
  4177. res += "<tr><td>" + "" + "</td></tr>";
  4178. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4179. res += "<label id=\"bgmc3_nr2\">" + bgmc3_nr2 + "</label></h3></td></tr>";
  4180. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4181. res += "<label id=\"bgmc4\">" + bgmc4 + "</label></h2></td></tr>";
  4182. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4183. res += "<label id=\"bgmc4_nr1\">" + bgmc4_nr1 + "</label></h3></td></tr>";
  4184. res += "<tr><td>" + "" + "</td></tr>";
  4185. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4186. res += "<label id=\"bgmc4_nr2\">" + bgmc4_nr2 + "</label></h3></td></tr></table>";
  4187. #endregion
  4188. break;
  4189. case "3":
  4190. name = "年度";
  4191. string ydata1 = ReportWorkOrderInfoQuarterNew(dateParty);
  4192. string[] yarr = ydata1.Split('^');
  4193. string[] ystrcount = yarr[0].Split(',');
  4194. #region 参数
  4195. DateTime ynow = Convert.ToDateTime(startDate);
  4196. int ynowMonth = ynow.Month; //当前月
  4197. int ynowYear = ynow.Year; //当前年
  4198. int ypreYear = ynow.Year - 1;//前一年
  4199. int ypreMonth = ynow.Month-1; //上月
  4200. string ynowQuarter = "";
  4201. if (ynowMonth >= 1 && ynowMonth <= 3)
  4202. {
  4203. ynowQuarter = "一";
  4204. }
  4205. else if (ynowMonth >= 4 && ynowMonth <= 6)
  4206. {
  4207. ynowQuarter = "二";
  4208. }
  4209. else if (ynowMonth >= 7 && ynowMonth <= 9)
  4210. {
  4211. ynowQuarter = "三";
  4212. }
  4213. else { ynowQuarter = "四"; }
  4214. string ypreQuarter = "";
  4215. if (ypreMonth >= 1 && ypreMonth <= 3)
  4216. {
  4217. ypreQuarter = "一";
  4218. }
  4219. else if (ypreMonth >= 4 && ypreMonth <= 6)
  4220. {
  4221. ypreQuarter = "二";
  4222. }
  4223. else if (ypreMonth >= 7 && ypreMonth <= 9)
  4224. {
  4225. ypreQuarter = "三";
  4226. }
  4227. else { ypreQuarter = "四"; }
  4228. string ybgyear = ynowYear + "年";
  4229. string ypreyear = ypreYear + "年";
  4230. #endregion
  4231. #region 报告
  4232. string ybgmc = ybgyear + "服务热线工作分析报告";
  4233. string ybgmc1 = "一、" + ybgyear + "全媒体客服平台受理量统计及分析";
  4234. string ybgmc1_nr1 = " 郑州地铁服务热线" + ybgyear + "全媒体客服平台共受理乘客事务" + ystrcount[0] + "件,其中热线电话" + ystrcount[1] + "通、微博互动 " + ystrcount[2] + "人次、微信互动" + ystrcount[3] + "人次。";
  4235. string ybgmc1_nr2 = "同比" + ypreyear + "全媒体客服平台总受理量" + ystrcount[4] + ",其中热线电话受理量" + ystrcount[5] + ",微博互动量" + ystrcount[6] + ",微信互动量" + ystrcount[7] + "。(" + ypreyear + "全媒体客服平台共受理乘客事务" + ystrcount[8] + "件,其中热线电话" + ystrcount[9] + "通、微博互动" + ystrcount[10] + "人次、微信互动" + ystrcount[11] + "人次)。由上图所示,全年主要受理量在_________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致______月份业务量增加。";
  4236. string ybgmc1_tb1 = yarr[1];
  4237. string ybgmc2 = "二、" + ybgyear + "服务热线电话受理量统计及分析";
  4238. string ybgmc2_nr1 = ybgyear + "热线电话共受理乘客事务" + ystrcount[1] + "通,占全媒体客服平台总受理量的" + ystrcount[12] + ",";
  4239. string ydata2 = ReportWorkOrderInfoQuarterNewTwo(dateParty);
  4240. yarr = ydata2.Split('^');
  4241. ystrcount = yarr[0].Split(',');
  4242. string ybgmc2_nr2 = "日均受理乘客事务约" + ystrcount[1] + "通/天,共接通" + ystrcount[2] + "通,接通率为" + ystrcount[3] + "。直接答复" + ystrcount[4] + "通,直接答复率" + ystrcount[5] + "。转办办理" + ystrcount[6] + "件,按期回复率" + ystrcount[7] + "。办理结果回访满意率___%。热线满意率___%,平均通话时长___分,来电高峰主要集中在___点至___点,热线客户评价总体满意率___%,乘客满意度较好。与" + ypreyear + "年相比,受理乘客事务总量____倍。";
  4243. string ybgmc2_tb1 = yarr[1];
  4244. string ybgmc2_part1 = "(一)乘客咨询部分";
  4245. string ybgmc2_part1_nr1 = "共接听咨询来电" + yarr[4] + "通,其中" + yarr[5] + "(其他类咨询主要包含咨询地铁计次票售卖相关事宜及列车车厢内广播相关事宜等。)";
  4246. string ybgmc2_part1_nr2 = "其中互联网购票类咨询占总咨询量的____。从互联网购票上线以来,多集中在以下几个问题:1、互联网支付成功,未出票;2、互联网购票多张,少出票;3、互联网购票订单显示已完成,未出票;4、目前1号线二期不支持互联网购票等相关问题。建议:1、在互联网购票机上提示乘客可使用扫码或者商户单号后八位取票;2、在1号线二期开展互联网购票相关事宜。";
  4247. string ydata3 = ReportWorkOrderInfoQuarterNewTwoZXMX(dateParty);
  4248. yarr = ydata3.Split('^');
  4249. ystrcount = yarr[0].Split(',');
  4250. string ybgmc2_tb2 = yarr[1];
  4251. string ybgmc2_part2 = "(二)乘客投诉部分";
  4252. string ybgmc2_part2_nr1 = ybgyear + "热线电话共受理乘客来电投诉" + yarr[4] + "件,其中转办相关责任部门" + yarr[5] + "件,由服务热线化解的投诉" + yarr[6] + "件,化解率达高达" + yarr[7] + "。同时,十九大期间全媒体客服平台共受理投诉____件,投诉化解率达___%,共计_____件,期间未产生不良报道。(附件一《安检等级升级期间全媒体客服平台信息统计报告》)";
  4253. string ybgmc2_part2_1 = "1、以受理方式为标准的分析情况";
  4254. string ybgmc2_tb4 = yarr[8];
  4255. string ybgmc2_part2_1_nr1 = "根据上表数据显示,热线电话受理的投诉量占总投诉量的"+ yarr[10] + "。";
  4256. string ybgmc2_part2_2 = "2、以责任部门为标准的分析情况(转办)";
  4257. string ybgmc2_tb5 = yarr[9];
  4258. string ybgmc2_part2_2_nr1 = "根据上表数据显示,客运服务类投诉占总投诉量的____%,安保类投诉占总投诉量____%。员工服务类投诉____件。客运类主要是员工服务态度不好造成的投诉居多,安保类投诉主要是安检处对喷雾等物品的检查标准不一致及员工服务态度欠佳等方面。下图所示,由于十九大会议期间安检升级导致投诉量直线暴增,并于____月逐步下降。其中,员工服务类投诉较多,占安检总投诉量的____ %。";
  4259. string ybgmc2_part2_2_nr2 = "由上图所示,员工服务类投诉占客运服务类总投诉量的____%。";
  4260. string ydata4 = ReportWorkOrderInfoQuarterNewTwoQTMX(dateParty);
  4261. yarr = ydata4.Split('^');
  4262. ystrcount = yarr[0].Split(',');
  4263. string ybgmc2_part3 = "(三)乘客建议部分";
  4264. string ybgmc2_part3_nr1 = "为确保地铁安全运营和倡导市民文明低碳出行服务热线也在第一时间将广大乘客反馈的合理化建议及意见反馈给公司。全年热线电话受理有效建议" + yarr[4] + "件,已反馈给相关责任部门并跟进处理完毕。";
  4265. string ybgmc2_part4 = "(四)乘客表扬、挂失部分";
  4266. string ybgmc2_part4_nr1 = ybgyear + "服务热线共帮助乘客找寻失物" + yarr[5] + "件,受到乘客来电表扬" + yarr[6] + "件。";
  4267. string ydata5 = ReportWorkOrderInfoQuarterNewTwoWBMX(dateParty);
  4268. yarr = ydata5.Split('^');
  4269. ystrcount = yarr[0].Split(',');
  4270. string ybgmc3 = "三、" + ybgyear + "微博互动受理量统计及分析";
  4271. string ybgmc3_nr1 = ybgyear + "微博互动受理乘客事务" + yarr[4] + "件,其中私信___人次、评论___人次、 ___人次。";
  4272. string ybgmc3_nr2 = "由上图所示,全年主要受理量在__________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致_______月份业务量增加。";
  4273. string ydata6 = ReportWorkOrderInfoQuarterNewTwoWXMX(dateParty);
  4274. yarr = ydata6.Split('^');
  4275. ystrcount = yarr[0].Split(',');
  4276. string ybgmc4 = "四、" + ybgyear + "微信互动受理量统计及分析";
  4277. string ybgmc4_nr1 = ybgyear + "微信互动受理乘客事务" + yarr[4] + "人次。";
  4278. string ybgmc4_nr2 = "由上图所示,全年主要受理量在______________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致______月份业务量增加,恶略天气及节前延迟运营时间等问题导致_____月份互动咨询量增加。";
  4279. res += "<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">";
  4280. res += "<tr><td><h1 style=\"text-align:center;font-family:方正小标宋简体;\">";
  4281. res += "<label id=\"bgmc\">" + ybgmc + "</label></h1></td></tr>";
  4282. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4283. res += "<label id=\"bgmc1\">" + ybgmc1 + "</label></h2></td></tr>";
  4284. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4285. res += "<label id=\"bgmc1_nr1\">" + ybgmc1_nr1 + "</label></h3></td></tr>";
  4286. res += "<tr><td>" + ybgmc1_tb1 + "</td></tr>";
  4287. res += "<tr><td>" + "" + "</td></tr>";
  4288. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4289. res += "<label id=\"bgmc1_nr2\">" + ybgmc1_nr2 + "</label></h3></td></tr>";
  4290. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4291. res += "<label id=\"bgmc2\">" + ybgmc2 + "</label></h2></td></tr>";
  4292. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4293. res += "<label id=\"bgmc2_nr1\">" + ybgmc2_nr1 + "</label>";
  4294. res += "<label id=\"bgmc2_nr2\">" + ybgmc2_nr2 + "</label></h3></td></tr>";
  4295. res += "<tr><td>" + ybgmc2_tb1 + "</td></tr>";
  4296. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4297. res += "<label id=\"bgmc2_part1\">" + ybgmc2_part1 + "</label></b></h2></td></tr>";
  4298. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4299. res += "<label id=\"bgmc2_part1_nr1\">" + ybgmc2_part1_nr1 + "</label></h3></td></tr>";
  4300. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4301. res += "<label id=\"bgmc2_part1_nr2\">" + ybgmc2_part1_nr2 + "</label></h3></td></tr>";
  4302. res += "<tr><td>" + ybgmc2_tb2 + "</td></tr>";
  4303. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4304. res += "<label id=\"bgmc2_part2\">" + ybgmc2_part2 + "</label></b></h2></td></tr>";
  4305. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4306. res += "<label id=\"bgmc2_part2_nr1\">" + ybgmc2_part2_nr1 + "</label></h3></td></tr>";
  4307. res += "<tr><td>" + "" + "</td></tr>";
  4308. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4309. res += "<label id=\"bgmc2_part2_1\">" + ybgmc2_part2_1 + "</label></b></h2></td></tr>";
  4310. res += "<tr><td>" + ybgmc2_tb4 + "</td></tr>";
  4311. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4312. res += "<label id=\"bgmc2_part2_1_nr1\">" + ybgmc2_part2_1_nr1 + "</label></h3></td></tr>";
  4313. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4314. res += "<label id=\"bgmc2_part2_2\">" + ybgmc2_part2_2 + "</label></b></h2></td></tr>";
  4315. res += "<tr><td>" + ybgmc2_tb5 + "</td></tr>";
  4316. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4317. res += "<label id=\"bgmc2_part2_2_nr1\">" + ybgmc2_part2_2_nr1 + "</label></h3></td></tr>";
  4318. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4319. res += "<label id=\"bgmc2_part2_2_nr2\">" + ybgmc2_part2_2_nr2 + "</label></h3></td></tr>";
  4320. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4321. res += "<label id=\"bgmc2_part3\">" + ybgmc2_part3 + "</label></b></h2></td></tr>";
  4322. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4323. res += "<label id=\"bgmc2_part3_nr1\">" + ybgmc2_part3_nr1 + "</label></h3></td></tr>";
  4324. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4325. res += "<label id=\"bgmc2_part4\">" + ybgmc2_part4 + "</label></b></h2></td></tr>";
  4326. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4327. res += "<label id=\"bgmc2_part4_nr1\">" + ybgmc2_part4_nr1 + "</label></h3></td></tr>";
  4328. res += "<tr><td>" + "" + "</td></tr>";
  4329. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4330. res += "<label id=\"bgmc3\">" + ybgmc3 + "</label></h2></td></tr>";
  4331. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4332. res += "<label id=\"bgmc3_nr1\">" + ybgmc3_nr1 + "</label></h3></td></tr>";
  4333. res += "<tr><td>" + "" + "</td></tr>";
  4334. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4335. res += "<label id=\"bgmc3_nr2\">" + ybgmc3_nr2 + "</label></h3></td></tr>";
  4336. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4337. res += "<label id=\"bgmc4\">" + ybgmc4 + "</label></h2></td></tr>";
  4338. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4339. res += "<label id=\"bgmc4_nr1\">" + ybgmc4_nr1 + "</label></h3></td></tr>";
  4340. res += "<tr><td>" + "" + "</td></tr>";
  4341. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4342. res += "<label id=\"bgmc4_nr2\">" + ybgmc4_nr2 + "</label></h3></td></tr></table>";
  4343. #endregion
  4344. break;
  4345. case "4":
  4346. name = "舆情周";
  4347. res = ReportWorkOrderInfoProduct(dateParty);
  4348. res = res.Split('^')[0];
  4349. break;
  4350. }
  4351. }
  4352. catch
  4353. { }
  4354. string fileName = name+"报表" + DateTime.Now.ToString("yyyyMMddHHmmss") + ".doc";
  4355. Response.Clear();
  4356. Response.Charset = "GB2312";
  4357. Response.ContentEncoding = System.Text.Encoding.GetEncoding("GB2312");
  4358. Response.AddHeader("Content-Disposition", "attachment;filename=" + HttpUtility.UrlEncode(fileName));
  4359. Response.ContentType = "application/msword";
  4360. Response.Write("<meta http-equiv=\"content-type\" content=\"application/msword; charset=gb2312\"/>" + res.ToString());
  4361. Response.End();
  4362. return null;
  4363. }
  4364. public DataTable WorkOrderTypeData(DateTime? NowDateTime, string dateParty)
  4365. {
  4366. string startDate = "";
  4367. string endDate = "";
  4368. if (!string.IsNullOrEmpty(dateParty))
  4369. {
  4370. startDate = dateParty.Substring(0, 10);
  4371. endDate = dateParty.Substring(12);
  4372. }
  4373. else
  4374. {
  4375. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  4376. }
  4377. DataTable datas = recordBLL.GetWorkOrderBussTypeData(startDate, endDate);
  4378. DataTable newTable = new DataTable();
  4379. newTable.Columns.Add("业务类型");
  4380. newTable.Columns.Add("工单数量");
  4381. if (datas != null && datas.Rows.Count > 0)
  4382. {
  4383. DataRow dataRow;
  4384. foreach (DataRow thisRow in datas.Rows)
  4385. {
  4386. if (thisRow["BusinessType"].ToString() == "6")
  4387. {
  4388. dataRow = newTable.NewRow();
  4389. dataRow["业务类型"] = "咨询";
  4390. int totalCount = 0;
  4391. string getCount = thisRow["callInCount"].ToString();
  4392. if (!string.IsNullOrEmpty(getCount))
  4393. {
  4394. totalCount = int.Parse(getCount);
  4395. }
  4396. dataRow["工单数量"] = totalCount;
  4397. newTable.Rows.Add(dataRow);
  4398. }
  4399. else if ((thisRow["BusinessType"].ToString() == "14"))
  4400. {
  4401. dataRow = newTable.NewRow();
  4402. dataRow["业务类型"] = "建议";
  4403. dataRow["工单数量"] = thisRow["callInCount"];
  4404. newTable.Rows.Add(dataRow);
  4405. }
  4406. else if ((thisRow["BusinessType"].ToString() == "18"))
  4407. {
  4408. dataRow = newTable.NewRow();
  4409. dataRow["业务类型"] = "表扬";
  4410. dataRow["工单数量"] = thisRow["callInCount"];
  4411. newTable.Rows.Add(dataRow);
  4412. }
  4413. else if ((thisRow["BusinessType"].ToString() == "19"))
  4414. {
  4415. dataRow = newTable.NewRow();
  4416. dataRow["业务类型"] = "挂失";
  4417. dataRow["工单数量"] = thisRow["callInCount"];
  4418. newTable.Rows.Add(dataRow);
  4419. }
  4420. else if ((thisRow["BusinessType"].ToString() == "3"))
  4421. {
  4422. dataRow = newTable.NewRow();
  4423. dataRow["业务类型"] = "投诉";
  4424. dataRow["工单数量"] = thisRow["callInCount"];
  4425. newTable.Rows.Add(dataRow);
  4426. }
  4427. }
  4428. datas.Clear();
  4429. datas.Dispose();
  4430. }
  4431. return newTable;
  4432. }
  4433. /// <summary>
  4434. /// 周报
  4435. /// </summary>
  4436. /// <returns></returns>
  4437. [ActionName("ReportWorkOrderInfoOneWeek")]
  4438. [HttpGet]
  4439. public string ReportWorkOrderInfoOneWeek(string dateParty)
  4440. {
  4441. // dateParty = "2019-01-01 - 2019-12-31";
  4442. string res = "^divWorkOrderInfoOneWeekPie";
  4443. //数据结果集
  4444. string startDate = "";
  4445. string endDate = "";
  4446. string prestartDate = "";
  4447. string preendDate = "";
  4448. string predateParty = "";
  4449. if (!string.IsNullOrEmpty(dateParty))
  4450. {
  4451. startDate = dateParty.Substring(0, 10);
  4452. endDate = dateParty.Substring(12);
  4453. prestartDate = Convert.ToDateTime(startDate).AddDays(-7).ToString("yyyy-MM-dd");
  4454. preendDate = Convert.ToDateTime(endDate).AddDays(-7).ToString("yyyy-MM-dd");
  4455. }
  4456. else
  4457. {
  4458. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  4459. startDate = DateTime.Now.AddDays(-7).ToString("yyyy-MM-dd");
  4460. prestartDate = Convert.ToDateTime(startDate).AddDays(-7).ToString("yyyy-MM-dd");
  4461. preendDate = Convert.ToDateTime(endDate).AddDays(-7).ToString("yyyy-MM-dd");
  4462. }
  4463. predateParty = prestartDate + " - " + preendDate;
  4464. StringBuilder StrContent = new StringBuilder();
  4465. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  4466. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  4467. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  4468. StrContent.Append("<td style=\"width:70.85pt;\">同比上周</td>");
  4469. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  4470. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  4471. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  4472. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  4473. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  4474. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  4475. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  4476. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  4477. #region 微信
  4478. int wxallcount = 0;
  4479. int wxpreallcount = 0;
  4480. int wxzxcount = 0;
  4481. int wxprezxcount = 0;
  4482. string wxzxzb = "";
  4483. int wxjycount = 0;
  4484. int wxprejycount = 0;
  4485. int wxbycount = 0;
  4486. int wxprebycount = 0;
  4487. int wxgscount = 0;
  4488. int wxpregscount = 0;
  4489. int wxtscount = 0;
  4490. int wxpretscount = 0;
  4491. string wxtszb = "0";
  4492. string wxtb = "0";
  4493. #endregion
  4494. #region 微博
  4495. int wballcount = 0;
  4496. int wbpreallcount = 0;
  4497. int wbzxcount = 0;
  4498. int wbprezxcount = 0;
  4499. string wbzxzb = "";
  4500. int wbjycount = 0;
  4501. int wbprejycount = 0;
  4502. int wbbycount = 0;
  4503. int wbprebycount = 0;
  4504. int wbgscount = 0;
  4505. int wbpregscount = 0;
  4506. int wbtscount = 0;
  4507. int wbpretscount = 0;
  4508. string wbtszb = "0";
  4509. string wbtb = "0";
  4510. #endregion
  4511. #region 投诉化解
  4512. int tscounthj = 0;
  4513. int kfclcount = 0;
  4514. string tshjl = "";
  4515. #endregion
  4516. if (nowDataTable != null)
  4517. {
  4518. if (nowDataTable.Rows.Count > 0)
  4519. {
  4520. #region 语音
  4521. int allcount = 0;
  4522. int preallcount = 0;
  4523. int zxcount = 0;
  4524. int prezxcount = 0;
  4525. string zxzb = "";
  4526. try
  4527. {
  4528. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  4529. foreach (DataRow row in rows)
  4530. {
  4531. zxcount += int.Parse(row["总数"].ToString());
  4532. }
  4533. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  4534. foreach (DataRow row in rows1)
  4535. {
  4536. prezxcount += int.Parse(row["总数"].ToString());
  4537. }
  4538. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4539. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4540. }
  4541. catch
  4542. { }
  4543. int jycount = 0;
  4544. int prejycount = 0;
  4545. try
  4546. {
  4547. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  4548. foreach (DataRow row in rows)
  4549. {
  4550. jycount += int.Parse(row["总数"].ToString());
  4551. }
  4552. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  4553. foreach (DataRow row in rows1)
  4554. {
  4555. prejycount += int.Parse(row["总数"].ToString());
  4556. }
  4557. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4558. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4559. }
  4560. catch
  4561. { }
  4562. int bycount = 0;
  4563. int prebycount = 0;
  4564. try
  4565. {
  4566. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  4567. foreach (DataRow row in rows)
  4568. {
  4569. bycount += int.Parse(row["总数"].ToString());
  4570. }
  4571. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  4572. foreach (DataRow row in rows1)
  4573. {
  4574. prebycount += int.Parse(row["总数"].ToString());
  4575. }
  4576. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4577. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4578. }
  4579. catch
  4580. { }
  4581. int gscount = 0;
  4582. int pregscount = 0;
  4583. try
  4584. {
  4585. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  4586. foreach (DataRow row in rows)
  4587. {
  4588. gscount += int.Parse(row["总数"].ToString());
  4589. }
  4590. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  4591. foreach (DataRow row in rows1)
  4592. {
  4593. pregscount += int.Parse(row["总数"].ToString());
  4594. }
  4595. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4596. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4597. }
  4598. catch
  4599. { }
  4600. int tscount = 0;
  4601. int pretscount = 0;
  4602. string tszb = "";
  4603. try
  4604. {
  4605. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  4606. foreach (DataRow row in rows)
  4607. {
  4608. tscount += int.Parse(row["总数"].ToString());
  4609. }
  4610. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  4611. foreach (DataRow row in rows1)
  4612. {
  4613. pretscount += int.Parse(row["总数"].ToString());
  4614. }
  4615. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4616. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4617. }
  4618. catch
  4619. { }
  4620. allcount = zxcount + jycount + bycount + gscount + tscount;
  4621. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  4622. string tb = "";
  4623. if (preallcount > allcount)
  4624. {
  4625. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  4626. tb = "减少" + tbint.ToString("f") + "%";
  4627. }
  4628. else
  4629. {
  4630. if (preallcount == allcount)
  4631. {
  4632. tb = "相同";
  4633. }
  4634. else
  4635. {
  4636. if (preallcount > 0)
  4637. {
  4638. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  4639. tb = "增加" + tbint.ToString("f") + "%";
  4640. }
  4641. }
  4642. }
  4643. if (allcount > 0)
  4644. {
  4645. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  4646. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  4647. }
  4648. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  4649. #endregion
  4650. #region 微信
  4651. try
  4652. {
  4653. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  4654. foreach (DataRow row in rows)
  4655. {
  4656. wxzxcount += int.Parse(row["总数"].ToString());
  4657. }
  4658. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  4659. foreach (DataRow row in rows1)
  4660. {
  4661. wxprezxcount += int.Parse(row["总数"].ToString());
  4662. }
  4663. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4664. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4665. }
  4666. catch
  4667. { }
  4668. try
  4669. {
  4670. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  4671. foreach (DataRow row in rows)
  4672. {
  4673. wxjycount += int.Parse(row["总数"].ToString());
  4674. }
  4675. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  4676. foreach (DataRow row in rows1)
  4677. {
  4678. wxprejycount += int.Parse(row["总数"].ToString());
  4679. }
  4680. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4681. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4682. }
  4683. catch
  4684. { }
  4685. try
  4686. {
  4687. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  4688. foreach (DataRow row in rows)
  4689. {
  4690. wxbycount += int.Parse(row["总数"].ToString());
  4691. }
  4692. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  4693. foreach (DataRow row in rows1)
  4694. {
  4695. wxprebycount += int.Parse(row["总数"].ToString());
  4696. }
  4697. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4698. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4699. }
  4700. catch
  4701. { }
  4702. try
  4703. {
  4704. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  4705. foreach (DataRow row in rows)
  4706. {
  4707. wxgscount += int.Parse(row["总数"].ToString());
  4708. }
  4709. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  4710. foreach (DataRow row in rows1)
  4711. {
  4712. wxpregscount += int.Parse(row["总数"].ToString());
  4713. }
  4714. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4715. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4716. }
  4717. catch
  4718. { }
  4719. try
  4720. {
  4721. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  4722. foreach (DataRow row in rows)
  4723. {
  4724. wxtscount += int.Parse(row["总数"].ToString());
  4725. }
  4726. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  4727. foreach (DataRow row in rows1)
  4728. {
  4729. wxpretscount += int.Parse(row["总数"].ToString());
  4730. }
  4731. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4732. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4733. }
  4734. catch
  4735. { }
  4736. //prestartDate, preendDate
  4737. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  4738. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  4739. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  4740. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  4741. if (wxpreallcount > wxallcount)
  4742. {
  4743. if (wxpreallcount > 0)
  4744. {
  4745. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4746. wxtb = "减少" + wxtbint.ToString("f") + "%";
  4747. }
  4748. }
  4749. else
  4750. {
  4751. if (wxpreallcount == wxallcount)
  4752. {
  4753. wxtb = "相同";
  4754. }
  4755. else
  4756. {
  4757. if (wxpreallcount > 0)
  4758. {
  4759. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4760. wxtb = "增加" + wxtbint.ToString("f") + "%";
  4761. }
  4762. }
  4763. }
  4764. if (wxallcount > 0)
  4765. {
  4766. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4767. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4768. }
  4769. #endregion
  4770. #region 微博
  4771. try
  4772. {
  4773. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  4774. foreach (DataRow row in rows)
  4775. {
  4776. wbzxcount += int.Parse(row["总数"].ToString());
  4777. }
  4778. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  4779. foreach (DataRow row in rows1)
  4780. {
  4781. wbprezxcount += int.Parse(row["总数"].ToString());
  4782. }
  4783. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4784. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4785. }
  4786. catch
  4787. { }
  4788. try
  4789. {
  4790. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  4791. foreach (DataRow row in rows)
  4792. {
  4793. wbjycount += int.Parse(row["总数"].ToString());
  4794. }
  4795. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  4796. foreach (DataRow row in rows1)
  4797. {
  4798. wbprejycount += int.Parse(row["总数"].ToString());
  4799. }
  4800. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4801. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4802. }
  4803. catch
  4804. { }
  4805. try
  4806. {
  4807. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  4808. foreach (DataRow row in rows)
  4809. {
  4810. wbbycount += int.Parse(row["总数"].ToString());
  4811. }
  4812. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  4813. foreach (DataRow row in rows1)
  4814. {
  4815. wbprebycount += int.Parse(row["总数"].ToString());
  4816. }
  4817. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4818. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4819. }
  4820. catch
  4821. { }
  4822. try
  4823. {
  4824. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  4825. foreach (DataRow row in rows)
  4826. {
  4827. wbgscount += int.Parse(row["总数"].ToString());
  4828. }
  4829. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  4830. foreach (DataRow row in rows1)
  4831. {
  4832. wbpregscount += int.Parse(row["总数"].ToString());
  4833. }
  4834. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4835. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4836. }
  4837. catch
  4838. { }
  4839. try
  4840. {
  4841. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  4842. foreach (DataRow row in rows)
  4843. {
  4844. wbtscount += int.Parse(row["总数"].ToString());
  4845. }
  4846. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  4847. foreach (DataRow row in rows1)
  4848. {
  4849. wbpretscount += int.Parse(row["总数"].ToString());
  4850. }
  4851. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4852. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4853. }
  4854. catch
  4855. { }
  4856. //prestartDate,preendDate
  4857. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  4858. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  4859. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  4860. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  4861. if (wbpreallcount > wballcount)
  4862. {
  4863. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  4864. wbtb = "减少" + wbtbint.ToString("f") + "%";
  4865. }
  4866. else
  4867. {
  4868. if (wbpreallcount == wballcount)
  4869. {
  4870. wbtb = "相同";
  4871. }
  4872. else
  4873. {
  4874. if (wbpreallcount > 0)
  4875. {
  4876. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  4877. wbtb = "增加" + wbtbint.ToString("f") + "%";
  4878. }
  4879. }
  4880. }
  4881. if (wballcount > 0)
  4882. {
  4883. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  4884. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  4885. }
  4886. #endregion
  4887. #region 投诉化解
  4888. try
  4889. {
  4890. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'");
  4891. foreach (DataRow row in rows)
  4892. {
  4893. tscounthj += int.Parse(row["总数"].ToString());
  4894. }
  4895. }
  4896. catch
  4897. { }
  4898. try
  4899. {
  4900. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'and 处理方式='客服处理' ");
  4901. foreach (DataRow row in rows)
  4902. {
  4903. kfclcount += int.Parse(row["总数"].ToString());
  4904. }
  4905. }
  4906. catch
  4907. { }
  4908. #endregion
  4909. }
  4910. else
  4911. {
  4912. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  4913. }
  4914. }
  4915. else
  4916. {
  4917. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  4918. #region 微信
  4919. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  4920. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  4921. if (wxpreallcount > wxallcount)
  4922. {
  4923. if (wxpreallcount > 0)
  4924. {
  4925. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4926. wxtb = "减少" + wxtbint.ToString("f") + "%";
  4927. }
  4928. }
  4929. else
  4930. {
  4931. if (wxpreallcount == wxallcount)
  4932. {
  4933. wxtb = "相同";
  4934. }
  4935. else
  4936. {
  4937. if (wxpreallcount > 0)
  4938. {
  4939. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4940. wxtb = "增加" + wxtbint.ToString("f") + "%";
  4941. }
  4942. }
  4943. }
  4944. if (wxallcount > 0)
  4945. {
  4946. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4947. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4948. }
  4949. #endregion
  4950. #region 微博
  4951. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  4952. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  4953. if (wbpreallcount > wballcount)
  4954. {
  4955. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  4956. wbtb = "减少" + wbtbint.ToString("f") + "%";
  4957. }
  4958. else
  4959. {
  4960. if (wbpreallcount == wballcount)
  4961. {
  4962. wbtb = "相同";
  4963. }
  4964. else
  4965. {
  4966. if (wbpreallcount > 0)
  4967. {
  4968. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  4969. wbtb = "增加" + wbtbint.ToString("f") + "%";
  4970. }
  4971. }
  4972. }
  4973. if (wballcount > 0)
  4974. {
  4975. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  4976. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  4977. }
  4978. #endregion
  4979. }
  4980. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  4981. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  4982. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  4983. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate,0) + wballcount;
  4984. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  4985. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  4986. StrContent.Append("</tbody></table>");
  4987. #region 投诉化解率
  4988. if (tscounthj > 0)
  4989. {
  4990. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  4991. tshjl = kfclcountint.ToString("f") + "%";
  4992. }
  4993. else
  4994. {
  4995. tshjl = "0%";
  4996. }
  4997. #endregion
  4998. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共"+ kfclcount + "件,投诉化解率为:"+ tshjl + ")<br /><br /></div>";
  4999. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  5000. }
  5001. /// <summary>
  5002. /// 舆情周报
  5003. /// </summary>
  5004. /// <returns></returns>
  5005. [ActionName("ReportWorkOrderInfoProduct")]
  5006. [HttpGet]
  5007. public string ReportWorkOrderInfoProduct(string dateParty)
  5008. {
  5009. //dateParty = "2019-01-01 - 2019-12-31";
  5010. //数据结果集
  5011. string startDate = "";
  5012. string endDate = "";
  5013. if (!string.IsNullOrEmpty(dateParty))
  5014. {
  5015. startDate = dateParty.Substring(0, 10);
  5016. endDate = dateParty.Substring(12);
  5017. }
  5018. else
  5019. {
  5020. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  5021. startDate = DateTime.Now.AddDays(-7).ToString("yyyy-MM-dd");
  5022. }
  5023. StringBuilder StrContent = new StringBuilder();
  5024. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  5025. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">全媒体客服平台</td>");
  5026. StrContent.Append("<td style=\"width:120.5pt;\">受理量(件)</td></tr>");
  5027. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  5028. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  5029. #region 微信
  5030. int wxallcount = 0;
  5031. #endregion
  5032. #region 微博
  5033. int wballcount = 0;
  5034. #endregion
  5035. #region 语音
  5036. int allcount = 0;
  5037. #endregion
  5038. #region 投诉化解
  5039. int tscounthj = 0;
  5040. int kfclcount = 0;
  5041. string tshjl = "";
  5042. #endregion
  5043. if (nowDataTable != null)
  5044. {
  5045. if (nowDataTable.Rows.Count > 0)
  5046. {
  5047. #region 微博
  5048. try
  5049. {
  5050. DataRow[] rows = nowDataTable.Select("工单类型='微博'");
  5051. foreach (DataRow row in rows)
  5052. {
  5053. wballcount += int.Parse(row["总数"].ToString());
  5054. }
  5055. }
  5056. catch
  5057. { }
  5058. #endregion
  5059. #region 微信
  5060. try
  5061. {
  5062. DataRow[] rows = nowDataTable.Select("工单类型='微信' ");
  5063. foreach (DataRow row in rows)
  5064. {
  5065. wxallcount += int.Parse(row["总数"].ToString());
  5066. }
  5067. }
  5068. catch
  5069. { }
  5070. #endregion
  5071. #region 语音
  5072. try
  5073. {
  5074. DataRow[] rows = nowDataTable.Select("工单类型='语音' ");
  5075. foreach (DataRow row in rows)
  5076. {
  5077. allcount += int.Parse(row["总数"].ToString());
  5078. }
  5079. }
  5080. catch
  5081. { }
  5082. #endregion
  5083. #region 投诉化解
  5084. try
  5085. {
  5086. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'");
  5087. foreach (DataRow row in rows)
  5088. {
  5089. tscounthj += int.Parse(row["总数"].ToString());
  5090. }
  5091. }
  5092. catch
  5093. { }
  5094. try
  5095. {
  5096. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'and 处理方式='客服处理' ");
  5097. foreach (DataRow row in rows)
  5098. {
  5099. kfclcount += int.Parse(row["总数"].ToString());
  5100. }
  5101. }
  5102. catch
  5103. { }
  5104. #endregion
  5105. }
  5106. }
  5107. #region 投诉化解率
  5108. if (tscounthj > 0)
  5109. {
  5110. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  5111. tshjl = kfclcountint.ToString("f") + "%";
  5112. }
  5113. else
  5114. {
  5115. tshjl = "0%";
  5116. }
  5117. #endregion
  5118. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5119. StrContent.Append("<tr style=\"height:36.95pt\"><td>新浪微博</td><td>" + wballcount.ToString() + "</td>" + "</tr>");
  5120. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5121. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信服务号</td><td>" + wxallcount.ToString() + "</td>" + "</tr>");
  5122. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信订阅号</td><td>/</td>" + "</tr>");
  5123. StrContent.Append("<tr style=\"height:36.95pt\"><td>官方网站</td><td>/</td>" + "</tr>");
  5124. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线电话</td><td>" + allcount.ToString() + "</td>" + "</tr>");
  5125. StrContent.Append("</tbody></table>");
  5126. string divWorkOrderInfoProductPie = "<br /><div id=\"divWorkOrderInfoProductPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoProductPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共"+ kfclcount + "件,投诉化解率为:"+ tshjl + ")<br />网站数据无法获取,仅生成微信、微博、电话受理量报表<br /></div>";
  5127. return StrContent.ToString() + "^" + divWorkOrderInfoProductPie + "^divWorkOrderInfoProductPie" + "^" + json;
  5128. }
  5129. /// <summary>
  5130. /// 两周报
  5131. /// </summary>
  5132. /// <returns></returns>
  5133. [ActionName("ReportWorkOrderInfoTwoWeek")]
  5134. [HttpGet]
  5135. public string ReportWorkOrderInfoTwoWeek(string dateParty)
  5136. {
  5137. //数据结果集
  5138. // dateParty = "2019-01-01 - 2019-12-31";
  5139. string startDate = "";
  5140. string endDate = "";
  5141. string prestartDate = "";
  5142. string preendDate = "";
  5143. string predateParty = "";
  5144. if (!string.IsNullOrEmpty(dateParty))
  5145. {
  5146. startDate = dateParty.Substring(0, 10);
  5147. endDate = dateParty.Substring(12);
  5148. prestartDate = Convert.ToDateTime(startDate).AddDays(-14).ToString("yyyy-MM-dd");
  5149. preendDate = Convert.ToDateTime(endDate).AddDays(-14).ToString("yyyy-MM-dd");
  5150. }
  5151. else
  5152. {
  5153. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  5154. startDate = DateTime.Now.AddDays(-14).ToString("yyyy-MM-dd");
  5155. prestartDate = Convert.ToDateTime(startDate).AddDays(-14).ToString("yyyy-MM-dd");
  5156. preendDate = Convert.ToDateTime(endDate).AddDays(-14).ToString("yyyy-MM-dd");
  5157. }
  5158. predateParty = prestartDate + " - " + preendDate;
  5159. StringBuilder StrContent = new StringBuilder();
  5160. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"90%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  5161. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  5162. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  5163. StrContent.Append("<td style=\"width:70.85pt;\">同比上两周</td>");
  5164. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  5165. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  5166. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  5167. //StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5168. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5169. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5170. //StrContent.Append("</tbody></table>");
  5171. #region 两周报数据
  5172. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  5173. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  5174. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  5175. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  5176. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  5177. #region 微信
  5178. int wxallcount = 0;
  5179. int wxpreallcount = 0;
  5180. int wxzxcount = 0;
  5181. int wxprezxcount = 0;
  5182. string wxzxzb = "";
  5183. int wxjycount = 0;
  5184. int wxprejycount = 0;
  5185. int wxbycount = 0;
  5186. int wxprebycount = 0;
  5187. int wxgscount = 0;
  5188. int wxpregscount = 0;
  5189. int wxtscount = 0;
  5190. int wxpretscount = 0;
  5191. string wxtszb = "0";
  5192. string wxtb = "0";
  5193. #endregion
  5194. #region 微博
  5195. int wballcount = 0;
  5196. int wbpreallcount = 0;
  5197. int wbzxcount = 0;
  5198. int wbprezxcount = 0;
  5199. string wbzxzb = "";
  5200. int wbjycount = 0;
  5201. int wbprejycount = 0;
  5202. int wbbycount = 0;
  5203. int wbprebycount = 0;
  5204. int wbgscount = 0;
  5205. int wbpregscount = 0;
  5206. int wbtscount = 0;
  5207. int wbpretscount = 0;
  5208. string wbtszb = "0";
  5209. string wbtb = "0";
  5210. #endregion
  5211. #region 投诉化解
  5212. int tscounthj = 0;
  5213. int kfclcount = 0;
  5214. string tshjl = "";
  5215. #endregion
  5216. if (nowDataTable != null)
  5217. {
  5218. if (nowDataTable.Rows.Count > 0)
  5219. {
  5220. #region 语音
  5221. int allcount = 0;
  5222. int preallcount = 0;
  5223. int zxcount = 0;
  5224. int prezxcount = 0;
  5225. string zxzb = "";
  5226. try
  5227. {
  5228. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5229. foreach (DataRow row in rows)
  5230. {
  5231. zxcount += int.Parse(row["总数"].ToString());
  5232. }
  5233. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5234. foreach (DataRow row in rows1)
  5235. {
  5236. prezxcount += int.Parse(row["总数"].ToString());
  5237. }
  5238. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5239. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5240. }
  5241. catch
  5242. { }
  5243. int jycount = 0;
  5244. int prejycount = 0;
  5245. try
  5246. {
  5247. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5248. foreach (DataRow row in rows)
  5249. {
  5250. jycount += int.Parse(row["总数"].ToString());
  5251. }
  5252. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5253. foreach (DataRow row in rows1)
  5254. {
  5255. prejycount += int.Parse(row["总数"].ToString());
  5256. }
  5257. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5258. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5259. }
  5260. catch
  5261. { }
  5262. int bycount = 0;
  5263. int prebycount = 0;
  5264. try
  5265. {
  5266. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5267. foreach (DataRow row in rows)
  5268. {
  5269. bycount += int.Parse(row["总数"].ToString());
  5270. }
  5271. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5272. foreach (DataRow row in rows1)
  5273. {
  5274. prebycount += int.Parse(row["总数"].ToString());
  5275. }
  5276. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5277. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5278. }
  5279. catch
  5280. { }
  5281. int gscount = 0;
  5282. int pregscount = 0;
  5283. try
  5284. {
  5285. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5286. foreach (DataRow row in rows)
  5287. {
  5288. gscount += int.Parse(row["总数"].ToString());
  5289. }
  5290. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5291. foreach (DataRow row in rows1)
  5292. {
  5293. pregscount += int.Parse(row["总数"].ToString());
  5294. }
  5295. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5296. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5297. }
  5298. catch
  5299. { }
  5300. int tscount = 0;
  5301. int pretscount = 0;
  5302. string tszb = "";
  5303. try
  5304. {
  5305. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5306. foreach (DataRow row in rows)
  5307. {
  5308. tscount += int.Parse(row["总数"].ToString());
  5309. }
  5310. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5311. foreach (DataRow row in rows1)
  5312. {
  5313. pretscount += int.Parse(row["总数"].ToString());
  5314. }
  5315. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5316. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5317. }
  5318. catch
  5319. { }
  5320. allcount = zxcount + jycount + bycount + gscount + tscount;
  5321. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  5322. string tb = "";
  5323. if (preallcount > allcount)
  5324. {
  5325. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  5326. tb = "减少" + tbint.ToString("f") + "%";
  5327. }
  5328. else
  5329. {
  5330. if (preallcount == allcount)
  5331. {
  5332. tb = "相同";
  5333. }
  5334. else
  5335. {
  5336. if (preallcount > 0)
  5337. {
  5338. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  5339. tb = "增加" + tbint.ToString("f") + "%";
  5340. }
  5341. }
  5342. }
  5343. if (allcount > 0)
  5344. {
  5345. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5346. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5347. }
  5348. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  5349. #endregion
  5350. #region 微信
  5351. try
  5352. {
  5353. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5354. foreach (DataRow row in rows)
  5355. {
  5356. wxzxcount += int.Parse(row["总数"].ToString());
  5357. }
  5358. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5359. foreach (DataRow row in rows1)
  5360. {
  5361. wxprezxcount += int.Parse(row["总数"].ToString());
  5362. }
  5363. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5364. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5365. }
  5366. catch
  5367. { }
  5368. try
  5369. {
  5370. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5371. foreach (DataRow row in rows)
  5372. {
  5373. wxjycount += int.Parse(row["总数"].ToString());
  5374. }
  5375. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5376. foreach (DataRow row in rows1)
  5377. {
  5378. wxprejycount += int.Parse(row["总数"].ToString());
  5379. }
  5380. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5381. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5382. }
  5383. catch
  5384. { }
  5385. try
  5386. {
  5387. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5388. foreach (DataRow row in rows)
  5389. {
  5390. wxbycount += int.Parse(row["总数"].ToString());
  5391. }
  5392. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5393. foreach (DataRow row in rows1)
  5394. {
  5395. wxprebycount += int.Parse(row["总数"].ToString());
  5396. }
  5397. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5398. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5399. }
  5400. catch
  5401. { }
  5402. try
  5403. {
  5404. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  5405. foreach (DataRow row in rows)
  5406. {
  5407. wxgscount += int.Parse(row["总数"].ToString());
  5408. }
  5409. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  5410. foreach (DataRow row in rows1)
  5411. {
  5412. wxpregscount += int.Parse(row["总数"].ToString());
  5413. }
  5414. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5415. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5416. }
  5417. catch
  5418. { }
  5419. try
  5420. {
  5421. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  5422. foreach (DataRow row in rows)
  5423. {
  5424. wxtscount += int.Parse(row["总数"].ToString());
  5425. }
  5426. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  5427. foreach (DataRow row in rows1)
  5428. {
  5429. wxpretscount += int.Parse(row["总数"].ToString());
  5430. }
  5431. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5432. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5433. }
  5434. catch
  5435. { }
  5436. //prestartDate, preendDate
  5437. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  5438. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5439. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  5440. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  5441. if (wxpreallcount > wxallcount)
  5442. {
  5443. if (wxpreallcount > 0)
  5444. {
  5445. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5446. wxtb = "减少" + wxtbint.ToString("f") + "%";
  5447. }
  5448. }
  5449. else
  5450. {
  5451. if (wxpreallcount == wxallcount)
  5452. {
  5453. wxtb = "相同";
  5454. }
  5455. else
  5456. {
  5457. if (wxpreallcount > 0)
  5458. {
  5459. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5460. wxtb = "增加" + wxtbint.ToString("f") + "%";
  5461. }
  5462. }
  5463. }
  5464. if (wxallcount > 0)
  5465. {
  5466. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5467. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5468. }
  5469. #endregion
  5470. #region 微博
  5471. try
  5472. {
  5473. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  5474. foreach (DataRow row in rows)
  5475. {
  5476. wbzxcount += int.Parse(row["总数"].ToString());
  5477. }
  5478. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  5479. foreach (DataRow row in rows1)
  5480. {
  5481. wbprezxcount += int.Parse(row["总数"].ToString());
  5482. }
  5483. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5484. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5485. }
  5486. catch
  5487. { }
  5488. try
  5489. {
  5490. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  5491. foreach (DataRow row in rows)
  5492. {
  5493. wbjycount += int.Parse(row["总数"].ToString());
  5494. }
  5495. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  5496. foreach (DataRow row in rows1)
  5497. {
  5498. wbprejycount += int.Parse(row["总数"].ToString());
  5499. }
  5500. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5501. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5502. }
  5503. catch
  5504. { }
  5505. try
  5506. {
  5507. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  5508. foreach (DataRow row in rows)
  5509. {
  5510. wbbycount += int.Parse(row["总数"].ToString());
  5511. }
  5512. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  5513. foreach (DataRow row in rows1)
  5514. {
  5515. wbprebycount += int.Parse(row["总数"].ToString());
  5516. }
  5517. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5518. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5519. }
  5520. catch
  5521. { }
  5522. try
  5523. {
  5524. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  5525. foreach (DataRow row in rows)
  5526. {
  5527. wbgscount += int.Parse(row["总数"].ToString());
  5528. }
  5529. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  5530. foreach (DataRow row in rows1)
  5531. {
  5532. wbpregscount += int.Parse(row["总数"].ToString());
  5533. }
  5534. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5535. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5536. }
  5537. catch
  5538. { }
  5539. try
  5540. {
  5541. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  5542. foreach (DataRow row in rows)
  5543. {
  5544. wbtscount += int.Parse(row["总数"].ToString());
  5545. }
  5546. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  5547. foreach (DataRow row in rows1)
  5548. {
  5549. wbpretscount += int.Parse(row["总数"].ToString());
  5550. }
  5551. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5552. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5553. }
  5554. catch
  5555. { }
  5556. //prestartDate,preendDate
  5557. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  5558. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5559. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  5560. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  5561. if (wbpreallcount > wballcount)
  5562. {
  5563. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5564. wbtb = "减少" + wbtbint.ToString("f") + "%";
  5565. }
  5566. else
  5567. {
  5568. if (wbpreallcount == wballcount)
  5569. {
  5570. wbtb = "相同";
  5571. }
  5572. else
  5573. {
  5574. if (wbpreallcount > 0)
  5575. {
  5576. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5577. wbtb = "增加" + wbtbint.ToString("f") + "%";
  5578. }
  5579. }
  5580. }
  5581. if (wballcount > 0)
  5582. {
  5583. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5584. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5585. }
  5586. #endregion
  5587. #region 投诉化解
  5588. try
  5589. {
  5590. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'");
  5591. foreach (DataRow row in rows)
  5592. {
  5593. tscounthj += int.Parse(row["总数"].ToString());
  5594. }
  5595. }
  5596. catch
  5597. { }
  5598. try
  5599. {
  5600. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'and 处理方式='客服处理' ");
  5601. foreach (DataRow row in rows)
  5602. {
  5603. kfclcount += int.Parse(row["总数"].ToString());
  5604. }
  5605. }
  5606. catch
  5607. { }
  5608. #endregion
  5609. }
  5610. else
  5611. {
  5612. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  5613. }
  5614. }
  5615. else
  5616. {
  5617. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  5618. #region 微信
  5619. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5620. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  5621. if (wxpreallcount > wxallcount)
  5622. {
  5623. if (wxpreallcount > 0)
  5624. {
  5625. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5626. wxtb = "减少" + wxtbint.ToString("f") + "%";
  5627. }
  5628. }
  5629. else
  5630. {
  5631. if (wxpreallcount == wxallcount)
  5632. {
  5633. wxtb = "相同";
  5634. }
  5635. else
  5636. {
  5637. if (wxpreallcount > 0)
  5638. {
  5639. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5640. wxtb = "增加" + wxtbint.ToString("f") + "%";
  5641. }
  5642. }
  5643. }
  5644. if (wxallcount > 0)
  5645. {
  5646. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5647. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5648. }
  5649. #endregion
  5650. #region 微博
  5651. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5652. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  5653. if (wbpreallcount > wballcount)
  5654. {
  5655. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5656. wbtb = "减少" + wbtbint.ToString("f") + "%";
  5657. }
  5658. else
  5659. {
  5660. if (wbpreallcount == wballcount)
  5661. {
  5662. wbtb = "相同";
  5663. }
  5664. else
  5665. {
  5666. if (wbpreallcount > 0)
  5667. {
  5668. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5669. wbtb = "增加" + wbtbint.ToString("f") + "%";
  5670. }
  5671. }
  5672. }
  5673. if (wballcount > 0)
  5674. {
  5675. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5676. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5677. }
  5678. #endregion
  5679. }
  5680. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5681. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5682. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  5683. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5684. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  5685. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5686. StrContent.Append("</tbody></table>");
  5687. #region 投诉化解率
  5688. if (tscounthj > 0)
  5689. {
  5690. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  5691. tshjl = kfclcountint.ToString("f") + "%";
  5692. }
  5693. else
  5694. {
  5695. tshjl = "0%";
  5696. }
  5697. #endregion
  5698. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共"+ kfclcount + "件,投诉化解率为:"+ tshjl + ")<br /><br /></div>";
  5699. #endregion
  5700. //return StrContent.ToString();
  5701. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  5702. }
  5703. [ActionName("ReportWorkOrderInfoQuarterNew")]
  5704. [HttpGet]
  5705. public string ReportWorkOrderInfoQuarterNew(string dateParty)
  5706. {
  5707. string StrContent = "";
  5708. string bgnrtb_1 = "<br /><div id=\"bgnrtb_1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  5709. //数据结果集
  5710. string startDate = "";
  5711. string endDate = "";
  5712. string prestartDate = "";
  5713. string preendDate = "";
  5714. string predateParty = "";
  5715. //dateParty = "2019-01-01 - 2019-12-31";
  5716. if (!string.IsNullOrEmpty(dateParty))
  5717. {
  5718. startDate = dateParty.Substring(0, 10);
  5719. endDate = dateParty.Substring(12);
  5720. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  5721. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  5722. }
  5723. else
  5724. {
  5725. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  5726. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  5727. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  5728. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  5729. }
  5730. predateParty = prestartDate + " - " + preendDate;
  5731. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  5732. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  5733. //string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  5734. string json = WorkOrderFromChartData(DateTime.Now, dateParty);
  5735. #region 语音
  5736. int allcount = 0;
  5737. int preallcount = 0;
  5738. int zxcount = 0;
  5739. int prezxcount = 0;
  5740. string zxzb = "";
  5741. int jycount = 0;
  5742. int prejycount = 0;
  5743. int bycount = 0;
  5744. int prebycount = 0;
  5745. int gscount = 0;
  5746. int pregscount = 0;
  5747. int tscount = 0;
  5748. int pretscount = 0;
  5749. string tszb = "";
  5750. string tb = "";
  5751. string zzdttb = "";
  5752. #endregion
  5753. #region 微信
  5754. int wxallcount = 0;
  5755. int wxpreallcount = 0;
  5756. int wxzxcount = 0;
  5757. int wxprezxcount = 0;
  5758. string wxzxzb = "";
  5759. int wxjycount = 0;
  5760. int wxprejycount = 0;
  5761. int wxbycount = 0;
  5762. int wxprebycount = 0;
  5763. int wxgscount = 0;
  5764. int wxpregscount = 0;
  5765. int wxtscount = 0;
  5766. int wxpretscount = 0;
  5767. string wxtszb = "0";
  5768. string wxtb = "0";
  5769. #endregion
  5770. #region 微博
  5771. int wballcount = 0;
  5772. int wbpreallcount = 0;
  5773. int wbzxcount = 0;
  5774. int wbprezxcount = 0;
  5775. string wbzxzb = "";
  5776. int wbjycount = 0;
  5777. int wbprejycount = 0;
  5778. int wbbycount = 0;
  5779. int wbprebycount = 0;
  5780. int wbgscount = 0;
  5781. int wbpregscount = 0;
  5782. int wbtscount = 0;
  5783. int wbpretscount = 0;
  5784. string wbtszb = "0";
  5785. string wbtb = "0";
  5786. #endregion
  5787. if (nowDataTable != null)
  5788. {
  5789. if (nowDataTable.Rows.Count > 0)
  5790. {
  5791. #region 语音
  5792. try
  5793. {
  5794. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5795. foreach (DataRow row in rows)
  5796. {
  5797. zxcount += int.Parse(row["总数"].ToString());
  5798. }
  5799. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5800. foreach (DataRow row in rows1)
  5801. {
  5802. prezxcount += int.Parse(row["总数"].ToString());
  5803. }
  5804. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5805. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5806. }
  5807. catch
  5808. { }
  5809. try
  5810. {
  5811. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5812. foreach (DataRow row in rows)
  5813. {
  5814. jycount += int.Parse(row["总数"].ToString());
  5815. }
  5816. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5817. foreach (DataRow row in rows1)
  5818. {
  5819. prejycount += int.Parse(row["总数"].ToString());
  5820. }
  5821. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5822. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5823. }
  5824. catch
  5825. { }
  5826. try
  5827. {
  5828. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5829. foreach (DataRow row in rows)
  5830. {
  5831. bycount += int.Parse(row["总数"].ToString());
  5832. }
  5833. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5834. foreach (DataRow row in rows1)
  5835. {
  5836. prebycount += int.Parse(row["总数"].ToString());
  5837. }
  5838. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5839. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5840. }
  5841. catch
  5842. { }
  5843. try
  5844. {
  5845. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5846. foreach (DataRow row in rows)
  5847. {
  5848. gscount += int.Parse(row["总数"].ToString());
  5849. }
  5850. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5851. foreach (DataRow row in rows1)
  5852. {
  5853. pregscount += int.Parse(row["总数"].ToString());
  5854. }
  5855. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5856. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5857. }
  5858. catch
  5859. { }
  5860. try
  5861. {
  5862. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5863. foreach (DataRow row in rows)
  5864. {
  5865. tscount += int.Parse(row["总数"].ToString());
  5866. }
  5867. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5868. foreach (DataRow row in rows1)
  5869. {
  5870. pretscount += int.Parse(row["总数"].ToString());
  5871. }
  5872. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5873. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5874. }
  5875. catch
  5876. { }
  5877. allcount = zxcount + jycount + bycount + gscount + tscount;
  5878. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  5879. if (preallcount > allcount)
  5880. {
  5881. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  5882. tb = "减少" + tbint.ToString("f") + "%";
  5883. }
  5884. else
  5885. {
  5886. if (preallcount == allcount)
  5887. {
  5888. tb = "相同";
  5889. }
  5890. else
  5891. {
  5892. if (preallcount > 0)
  5893. {
  5894. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  5895. tb = "增加" + tbint.ToString("f") + "%";
  5896. }
  5897. }
  5898. }
  5899. if (allcount > 0)
  5900. {
  5901. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5902. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5903. }
  5904. #endregion
  5905. #region 微信
  5906. try
  5907. {
  5908. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5909. foreach (DataRow row in rows)
  5910. {
  5911. wxzxcount += int.Parse(row["总数"].ToString());
  5912. }
  5913. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5914. foreach (DataRow row in rows1)
  5915. {
  5916. wxprezxcount += int.Parse(row["总数"].ToString());
  5917. }
  5918. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5919. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5920. }
  5921. catch
  5922. { }
  5923. try
  5924. {
  5925. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5926. foreach (DataRow row in rows)
  5927. {
  5928. wxjycount += int.Parse(row["总数"].ToString());
  5929. }
  5930. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5931. foreach (DataRow row in rows1)
  5932. {
  5933. wxprejycount += int.Parse(row["总数"].ToString());
  5934. }
  5935. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5936. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5937. }
  5938. catch
  5939. { }
  5940. try
  5941. {
  5942. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5943. foreach (DataRow row in rows)
  5944. {
  5945. wxbycount += int.Parse(row["总数"].ToString());
  5946. }
  5947. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5948. foreach (DataRow row in rows1)
  5949. {
  5950. wxprebycount += int.Parse(row["总数"].ToString());
  5951. }
  5952. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5953. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5954. }
  5955. catch
  5956. { }
  5957. try
  5958. {
  5959. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  5960. foreach (DataRow row in rows)
  5961. {
  5962. wxgscount += int.Parse(row["总数"].ToString());
  5963. }
  5964. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  5965. foreach (DataRow row in rows1)
  5966. {
  5967. wxpregscount += int.Parse(row["总数"].ToString());
  5968. }
  5969. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5970. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5971. }
  5972. catch
  5973. { }
  5974. try
  5975. {
  5976. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  5977. foreach (DataRow row in rows)
  5978. {
  5979. wxtscount += int.Parse(row["总数"].ToString());
  5980. }
  5981. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  5982. foreach (DataRow row in rows1)
  5983. {
  5984. wxpretscount += int.Parse(row["总数"].ToString());
  5985. }
  5986. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5987. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5988. }
  5989. catch
  5990. { }
  5991. //prestartDate, preendDate
  5992. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  5993. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5994. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  5995. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  5996. if (wxpreallcount > wxallcount)
  5997. {
  5998. if (wxpreallcount > 0)
  5999. {
  6000. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6001. wxtb = "减少" + wxtbint.ToString("f") + "%";
  6002. }
  6003. }
  6004. else
  6005. {
  6006. if (wxpreallcount == wxallcount)
  6007. {
  6008. wxtb = "相同";
  6009. }
  6010. else
  6011. {
  6012. if (wxpreallcount > 0)
  6013. {
  6014. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6015. wxtb = "增加" + wxtbint.ToString("f") + "%";
  6016. }
  6017. }
  6018. }
  6019. if (wxallcount > 0)
  6020. {
  6021. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6022. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6023. }
  6024. #endregion
  6025. #region 微博
  6026. try
  6027. {
  6028. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  6029. foreach (DataRow row in rows)
  6030. {
  6031. wbzxcount += int.Parse(row["总数"].ToString());
  6032. }
  6033. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  6034. foreach (DataRow row in rows1)
  6035. {
  6036. wbprezxcount += int.Parse(row["总数"].ToString());
  6037. }
  6038. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  6039. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  6040. }
  6041. catch
  6042. { }
  6043. try
  6044. {
  6045. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  6046. foreach (DataRow row in rows)
  6047. {
  6048. wbjycount += int.Parse(row["总数"].ToString());
  6049. }
  6050. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  6051. foreach (DataRow row in rows1)
  6052. {
  6053. wbprejycount += int.Parse(row["总数"].ToString());
  6054. }
  6055. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  6056. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  6057. }
  6058. catch
  6059. { }
  6060. try
  6061. {
  6062. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  6063. foreach (DataRow row in rows)
  6064. {
  6065. wbbycount += int.Parse(row["总数"].ToString());
  6066. }
  6067. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  6068. foreach (DataRow row in rows1)
  6069. {
  6070. wbprebycount += int.Parse(row["总数"].ToString());
  6071. }
  6072. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  6073. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  6074. }
  6075. catch
  6076. { }
  6077. try
  6078. {
  6079. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  6080. foreach (DataRow row in rows)
  6081. {
  6082. wbgscount += int.Parse(row["总数"].ToString());
  6083. }
  6084. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  6085. foreach (DataRow row in rows1)
  6086. {
  6087. wbpregscount += int.Parse(row["总数"].ToString());
  6088. }
  6089. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6090. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6091. }
  6092. catch
  6093. { }
  6094. try
  6095. {
  6096. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  6097. foreach (DataRow row in rows)
  6098. {
  6099. wbtscount += int.Parse(row["总数"].ToString());
  6100. }
  6101. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  6102. foreach (DataRow row in rows1)
  6103. {
  6104. wbpretscount += int.Parse(row["总数"].ToString());
  6105. }
  6106. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6107. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6108. }
  6109. catch
  6110. { }
  6111. //prestartDate,preendDate
  6112. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  6113. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  6114. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  6115. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  6116. if (wbpreallcount > wballcount)
  6117. {
  6118. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6119. wbtb = "减少" + wbtbint.ToString("f") + "%";
  6120. }
  6121. else
  6122. {
  6123. if (wbpreallcount == wballcount)
  6124. {
  6125. wbtb = "相同";
  6126. }
  6127. else
  6128. {
  6129. if (wbpreallcount > 0)
  6130. {
  6131. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6132. wbtb = "增加" + wbtbint.ToString("f") + "%";
  6133. }
  6134. }
  6135. }
  6136. if (wballcount > 0)
  6137. {
  6138. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6139. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6140. }
  6141. #endregion
  6142. }
  6143. } else
  6144. {
  6145. #region 微信
  6146. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  6147. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  6148. if (wxpreallcount > wxallcount)
  6149. {
  6150. if (wxpreallcount > 0)
  6151. {
  6152. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6153. wxtb = "减少" + wxtbint.ToString("f") + "%";
  6154. }
  6155. }
  6156. else
  6157. {
  6158. if (wxpreallcount == wxallcount)
  6159. {
  6160. wxtb = "相同";
  6161. }
  6162. else
  6163. {
  6164. if (wxpreallcount > 0)
  6165. {
  6166. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6167. wxtb = "增加" + wxtbint.ToString("f") + "%";
  6168. }
  6169. }
  6170. }
  6171. if (wxallcount > 0)
  6172. {
  6173. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6174. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6175. }
  6176. #endregion
  6177. #region 微博
  6178. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  6179. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  6180. if (wbpreallcount > wballcount)
  6181. {
  6182. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6183. wbtb = "减少" + wbtbint.ToString("f") + "%";
  6184. }
  6185. else
  6186. {
  6187. if (wbpreallcount == wballcount)
  6188. {
  6189. wbtb = "相同";
  6190. }
  6191. else
  6192. {
  6193. if (wbpreallcount > 0)
  6194. {
  6195. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6196. wbtb = "增加" + wbtbint.ToString("f") + "%";
  6197. }
  6198. }
  6199. }
  6200. if (wballcount > 0)
  6201. {
  6202. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6203. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6204. }
  6205. #endregion
  6206. }
  6207. #region 平台总数
  6208. int zzdtallcout = allcount + wballcount + wxallcount;
  6209. int prezzdtallcout = preallcount + wbpreallcount + wxpreallcount;
  6210. if (prezzdtallcout > zzdtallcout)
  6211. {
  6212. decimal zzdttbint = (Convert.ToDecimal(prezzdtallcout) - Convert.ToDecimal(zzdtallcout)) * 100 / Convert.ToDecimal(prezzdtallcout);
  6213. zzdttb = "减少" + zzdttbint.ToString("f") + "%";
  6214. }
  6215. else
  6216. {
  6217. if (prezzdtallcout == zzdtallcout)
  6218. {
  6219. zzdttb = "相同";
  6220. }
  6221. else
  6222. {
  6223. if (prezzdtallcout > 0)
  6224. {
  6225. decimal zzdttbint = (Convert.ToDecimal(zzdtallcout) - Convert.ToDecimal(prezzdtallcout)) * 100 / Convert.ToDecimal(prezzdtallcout);
  6226. zzdttb = "增加" + zzdttbint.ToString("f") + "%";
  6227. }
  6228. }
  6229. }
  6230. #endregion
  6231. string rxzb = "";
  6232. if (zzdtallcout > 0)
  6233. {
  6234. decimal rxzbint = Convert.ToDecimal(allcount) * 100 / Convert.ToDecimal(zzdtallcout);
  6235. rxzb = rxzbint.ToString("f") + "%";
  6236. }
  6237. else {
  6238. rxzb = "0%";
  6239. }
  6240. StrContent = zzdtallcout.ToString() + "," + allcount.ToString() +","+ wballcount.ToString() + "," + wxallcount.ToString() + ","
  6241. + zzdttb.ToString() + "," + tb.ToString() + "," + wbtb.ToString() + "," + wxtb.ToString() + ","
  6242. + prezzdtallcout.ToString() + "," + preallcount.ToString() + "," + wbpreallcount.ToString() + "," + wxpreallcount.ToString() + ","
  6243. + rxzb;
  6244. return StrContent.ToString() + "^" + bgnrtb_1 + "^bgnrtb_1" + "^" + json;
  6245. }
  6246. [ActionName("ReportWorkOrderInfoQuarterNewTwo")]
  6247. [HttpGet]
  6248. public string ReportWorkOrderInfoQuarterNewTwo(string dateParty)
  6249. {
  6250. string StrContent = "";
  6251. string bgmc2tb1 = "<br /><div id=\"bgmc2tb1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6252. //数据结果集
  6253. string startDate = "";
  6254. string endDate = "";
  6255. string prestartDate = "";
  6256. string preendDate = "";
  6257. string predateParty = "";
  6258. //dateParty = "2019-01-01 - 2019-12-31";
  6259. if (!string.IsNullOrEmpty(dateParty))
  6260. {
  6261. startDate = dateParty.Substring(0, 10);
  6262. endDate = dateParty.Substring(12);
  6263. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6264. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6265. }
  6266. else
  6267. {
  6268. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6269. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6270. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6271. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6272. }
  6273. predateParty = prestartDate + " - " + preendDate;
  6274. DataTable nowDataTable = recordBLL.GetWorkOrderTrainFunctionRX(startDate, endDate);
  6275. DataTable preDataTable = recordBLL.GetWorkOrderTrainFunctionRX(prestartDate, preendDate);
  6276. DataTable nowZXYWMXDataTable = recordBLL.GetWorkOrderTrainFunctionRXMX(startDate, endDate, " F_FILEFLAG=6 and F_REPAIRLEVEL <>39");
  6277. //string json = CallInTypeMatchChartData(DateTime.Now, dateParty);
  6278. string json = WorkOrderTypeMathChartDataRX(DateTime.Now, dateParty);
  6279. #region 语音
  6280. int allcount = 0;
  6281. int zxcount = 0;
  6282. int kfclcount = 0;
  6283. int zbclcount = 0;
  6284. string strzxywmx = "";
  6285. int zxcounthj = 0;
  6286. int lcskhj = 0;
  6287. string lcskfx = "";
  6288. int gpxxhj = 0;
  6289. string gpxxfx = "";
  6290. #endregion
  6291. if (nowDataTable != null)
  6292. {
  6293. if (nowDataTable.Rows.Count > 0)
  6294. {
  6295. #region 语音
  6296. #region 处理方式
  6297. //1转办,3客服处理
  6298. try
  6299. {
  6300. DataRow[] rows = nowDataTable.Select("处理方式='3'");
  6301. foreach (DataRow row in rows)
  6302. {
  6303. kfclcount += int.Parse(row["业务量"].ToString());
  6304. }
  6305. } catch { }
  6306. try
  6307. {
  6308. DataRow[] rows = nowDataTable.Select("处理方式='1'");
  6309. foreach (DataRow row in rows)
  6310. {
  6311. zbclcount += int.Parse(row["业务量"].ToString());
  6312. }
  6313. }
  6314. catch
  6315. { }
  6316. #endregion
  6317. #region 业务类型
  6318. //3投诉 ,6咨询,14建议,18表扬,19挂失
  6319. try
  6320. {
  6321. DataRow[] rows = nowDataTable.Select("业务类别='6'");
  6322. foreach (DataRow row in rows)
  6323. {
  6324. zxcount += int.Parse(row["业务量"].ToString());
  6325. }
  6326. }
  6327. catch { }
  6328. #endregion
  6329. #region 咨询业务明细
  6330. DataTable dt = new DataTable();
  6331. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  6332. if (namelist != null)
  6333. {
  6334. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='" + startDate + "'and F_CREATEDATE<='" + endDate + "'").Tables[0];
  6335. int i = 0;
  6336. int count = 0;
  6337. foreach (Model.T_Wo_WorkOrderType m in namelist)
  6338. {
  6339. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "and F_FILEFLAG=6").Length;
  6340. strzxywmx = strzxywmx + m.F_Name.Trim()+ count.ToString()+ "件,";
  6341. zxcounthj = zxcounthj + count;
  6342. i++;
  6343. }
  6344. }
  6345. try
  6346. {
  6347. DataRow[] rows = nowZXYWMXDataTable.Select("F_REPAIRLEVEL='20'");
  6348. foreach (DataRow row in rows)
  6349. {
  6350. lcskhj += int.Parse(row["YWSL"].ToString());
  6351. }
  6352. if (zxcounthj>0)
  6353. {
  6354. decimal lcskhjint = Convert.ToDecimal(lcskhj) * 100 / Convert.ToDecimal(zxcounthj);
  6355. lcskfx = lcskhjint.ToString("f") + "%";
  6356. }
  6357. else
  6358. {
  6359. lcskfx = "0%";
  6360. }
  6361. }
  6362. catch { }
  6363. try
  6364. {
  6365. DataRow[] rows = nowZXYWMXDataTable.Select("F_REPAIRLEVEL='24'");
  6366. foreach (DataRow row in rows)
  6367. {
  6368. gpxxhj += int.Parse(row["YWSL"].ToString());
  6369. }
  6370. if (zxcounthj > 0)
  6371. {
  6372. decimal gpxxhjint = Convert.ToDecimal(gpxxhj) * 100 / Convert.ToDecimal(zxcounthj);
  6373. gpxxfx = gpxxhjint.ToString("f") + "%";
  6374. }
  6375. else
  6376. {
  6377. gpxxfx = "0%";
  6378. }
  6379. }
  6380. catch { }
  6381. #endregion
  6382. allcount = kfclcount+ zbclcount;
  6383. #endregion
  6384. }
  6385. }
  6386. string rjsl = "";
  6387. int rgjtcount = zxcount;
  6388. string rgjtl = "";
  6389. string zjhfl = "";
  6390. string zbaqhfl = "100%";
  6391. if (allcount > 0)
  6392. {
  6393. decimal rgjtint = Convert.ToDecimal(rgjtcount) * 100 / Convert.ToDecimal(allcount);
  6394. rgjtl = rgjtint.ToString("f") + "%";
  6395. decimal zjhfint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(allcount);
  6396. zjhfl = zjhfint.ToString("f") + "%";
  6397. rjsl=(Convert.ToDecimal(allcount)/90).ToString("f") + "%";
  6398. }
  6399. else
  6400. {
  6401. rgjtl = "0%";
  6402. zjhfl = "0%";
  6403. }
  6404. StrContent = allcount.ToString() + "," + rjsl.ToString() + "," + rgjtcount.ToString() + ","
  6405. + rgjtl.ToString()+","+ kfclcount.ToString()+ "," + zjhfl.ToString() + ","
  6406. + zbclcount.ToString()+ "," + zbaqhfl.ToString();
  6407. return StrContent.ToString() + "^" + bgmc2tb1 + "^bgmc2tb1" + "^" + json + "^" + zxcounthj.ToString() + "^" + strzxywmx+ "^" + lcskfx+ "^" + gpxxfx;
  6408. }
  6409. [ActionName("ReportWorkOrderInfoQuarterNewTwoZXMX")]
  6410. [HttpGet]
  6411. public string ReportWorkOrderInfoQuarterNewTwoZXMX(string dateParty)
  6412. {
  6413. string StrContent = "";
  6414. StringBuilder bgmc2tb4 = new StringBuilder();
  6415. StringBuilder bgmc2tb5 = new StringBuilder();
  6416. string bgmc2tb2 = "<br /><div id=\"bgmc2tb2\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6417. //数据结果集
  6418. string startDate = "";
  6419. string endDate = "";
  6420. string prestartDate = "";
  6421. string preendDate = "";
  6422. string predateParty = "";
  6423. #region 以受理方式为标准的分析情况
  6424. int TotalCount = 0;
  6425. int TotalCount_wb = 0;
  6426. int TotalCount_wx = 0;
  6427. int TotalCount_dh = 0;
  6428. string tsbl_wb = "";
  6429. string tsbl_wx = "";
  6430. string tsbl_dh = "";
  6431. #endregion
  6432. #region 以责任部门为标准的分析情况(转办)
  6433. int TotalCount_ajry = 0;
  6434. int TotalCount_kyry = 0;
  6435. int TotalCount_qtry = 0;
  6436. int TotalCountZB = 0;
  6437. #endregion
  6438. //dateParty = "2019-01-01 - 2019-12-31";
  6439. if (!string.IsNullOrEmpty(dateParty))
  6440. {
  6441. startDate = dateParty.Substring(0, 10);
  6442. endDate = dateParty.Substring(12);
  6443. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6444. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6445. }
  6446. else
  6447. {
  6448. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6449. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6450. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6451. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6452. }
  6453. predateParty = prestartDate + " - " + preendDate;
  6454. DataTable nowDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(startDate, endDate);
  6455. DataTable dataContent = recordBLL.WorkOrderDate(startDate, endDate);
  6456. DataTable preDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(prestartDate, preendDate);
  6457. //string json = CallInTypeMatchChartData(DateTime.Now, dateParty);
  6458. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6459. #region 投诉
  6460. int kfclcount = 0;
  6461. int zbclcount = 0;
  6462. int tscounthj = 0;
  6463. string tshjl = "";
  6464. #endregion
  6465. if (nowDataTable != null)
  6466. {
  6467. if (nowDataTable.Rows.Count > 0)
  6468. {
  6469. #region 语音
  6470. #region 处理方式
  6471. //1转办,3客服处理
  6472. try
  6473. {
  6474. DataRow[] rows = nowDataTable.Select("业务类别='3' ");
  6475. foreach (DataRow row in rows)
  6476. {
  6477. tscounthj += int.Parse(row["业务量"].ToString());
  6478. }
  6479. }
  6480. catch { }
  6481. try
  6482. {
  6483. DataRow[] rows = nowDataTable.Select("业务类别='3' and 处理方式='3'");
  6484. foreach (DataRow row in rows)
  6485. {
  6486. kfclcount += int.Parse(row["业务量"].ToString());
  6487. }
  6488. }
  6489. catch { }
  6490. try
  6491. {
  6492. DataRow[] rows = nowDataTable.Select("业务类别='3' and 处理方式='1'");
  6493. foreach (DataRow row in rows)
  6494. {
  6495. zbclcount += int.Parse(row["业务量"].ToString());
  6496. }
  6497. }
  6498. catch
  6499. { }
  6500. #endregion
  6501. #endregion
  6502. #region 以受理方式为标准的分析情况
  6503. bgmc2tb4.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6504. bgmc2tb4.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:102.5pt;\">受理方式</td>");
  6505. bgmc2tb4.Append("<td style=\"width:120.5pt;\">投诉件数</td><td style=\"width:120.5pt;\">处理方式</td>");
  6506. bgmc2tb4.Append("<td style=\"width:120.5pt;\">回访率</td><td style=\"width:120.5pt;\">满意度</td>");
  6507. bgmc2tb4.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6508. if (dataContent != null)
  6509. {
  6510. #region 投诉总量和总投诉占比
  6511. DataRow[] rowswb = dataContent.Select("工单类型='微博' and F_HOUSING='投诉'");
  6512. foreach (DataRow row in rowswb)
  6513. {
  6514. TotalCount_wb += int.Parse(row["总数"].ToString());
  6515. }
  6516. DataRow[] rowswx = dataContent.Select("工单类型='微信' and F_HOUSING='投诉'");
  6517. foreach (DataRow row in rowswx)
  6518. {
  6519. TotalCount_wx += int.Parse(row["总数"].ToString());
  6520. }
  6521. DataRow[] rowsyy = dataContent.Select("工单类型='语音' and F_HOUSING='投诉'");
  6522. foreach (DataRow row in rowsyy)
  6523. {
  6524. TotalCount_dh += int.Parse(row["总数"].ToString());
  6525. }
  6526. TotalCount = TotalCount_wb + TotalCount_wx + TotalCount_dh;
  6527. if (TotalCount > 0)
  6528. {
  6529. decimal tsbl_wbint = Convert.ToDecimal(TotalCount_wb) * 100 / Convert.ToDecimal(TotalCount);
  6530. tsbl_wb = tsbl_wbint.ToString("f") + "%";
  6531. decimal tsbl_wxint = Convert.ToDecimal(TotalCount_wx) * 100 / Convert.ToDecimal(TotalCount);
  6532. tsbl_wx = tsbl_wxint.ToString("f") + "%";
  6533. decimal tsbl_dhint = Convert.ToDecimal(TotalCount_dh) * 100 / Convert.ToDecimal(TotalCount);
  6534. tsbl_dh = tsbl_dhint.ToString("f") + "%";
  6535. }
  6536. else
  6537. {
  6538. tsbl_wb = "0%"; tsbl_wx = "0%"; tsbl_dh = "0%";
  6539. }
  6540. #endregion
  6541. #region 满意度
  6542. #endregion
  6543. }
  6544. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + TotalCount_wb.ToString() + "</td><td>转办</td><td>100%</td><td>满意</td><td>" + tsbl_wb + "</td>" + "</tr>");
  6545. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + TotalCount_wx.ToString() + "</td><td>转办</td><td>100%</td><td>满意</td><td>" + tsbl_wx + "</td>" + "</tr>");
  6546. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>电话</td><td>" + TotalCount_dh.ToString() + "</td><td>转办+客服化解</td><td>100%</td><td>满意</td><td>" + tsbl_dh + "</td>" + "</tr>");
  6547. bgmc2tb4.Append("</tbody></table>");
  6548. #endregion
  6549. #region 以责任部门为标准的分析情况(转办)
  6550. bgmc2tb5.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6551. bgmc2tb5.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:120.55pt;\">部门</td>");
  6552. bgmc2tb5.Append("<td style=\"width:120.5pt;\">员工服务</td><td style=\"width:120.5pt;\">政策规定</td>");
  6553. bgmc2tb5.Append("<td style=\"width:120.5pt;\">设备</td><td style=\"width:120.5pt;\">合计</td>");
  6554. bgmc2tb5.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6555. if (dataContent != null)
  6556. {
  6557. DataRow[] rowsZB = dataContent.Select("F_HOUSING='投诉' and 处理方式='转办' ");
  6558. foreach (DataRow row in rowsZB)
  6559. {
  6560. TotalCountZB += int.Parse(row["总数"].ToString());
  6561. }
  6562. DataRow[] rowsajry = dataContent.Select("F_HOUSING='投诉' and 处理方式='转办' and F_ADSLACCOUNT='投诉安检工作人员'");
  6563. foreach (DataRow row in rowsajry)
  6564. {
  6565. TotalCount_ajry += int.Parse(row["总数"].ToString());
  6566. }
  6567. DataRow[] rowskyry = dataContent.Select("F_HOUSING='投诉' and 处理方式='转办' and F_ADSLACCOUNT='投诉客运工作人员'");
  6568. foreach (DataRow row in rowskyry)
  6569. {
  6570. TotalCount_kyry += int.Parse(row["总数"].ToString());
  6571. }
  6572. TotalCount_qtry = TotalCountZB - TotalCount_ajry - TotalCount_kyry;
  6573. }
  6574. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>安保部</td><td>" + TotalCount_ajry.ToString() + "</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6575. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>站务中心</td><td>" + TotalCount_kyry.ToString() + " </td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6576. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>其他</td><td>" + TotalCount_qtry.ToString() + "</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6577. bgmc2tb5.Append("</tbody></table>");
  6578. #endregion
  6579. #region 化解率
  6580. kfclcount = tscounthj - zbclcount;
  6581. if (tscounthj > 0)
  6582. {
  6583. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  6584. tshjl = kfclcountint.ToString("f") + "%";
  6585. }
  6586. else
  6587. {
  6588. tshjl = "0%";
  6589. }
  6590. #endregion
  6591. }
  6592. }
  6593. else {
  6594. bgmc2tb4.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6595. bgmc2tb4.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:102.5pt;\">受理方式</td>");
  6596. bgmc2tb4.Append("<td style=\"width:120.5pt;\">投诉件数</td><td style=\"width:120.5pt;\">处理方式</td>");
  6597. bgmc2tb4.Append("<td style=\"width:120.5pt;\">回访率</td><td style=\"width:120.5pt;\">满意度</td>");
  6598. bgmc2tb4.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6599. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>0</td><td>转办</td><td>0%</td><td>/</td><td>/</td>" + "</tr>");
  6600. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>0</td><td>转办</td><td>0%</td><td>/</td><td>/</td>" + "</tr>");
  6601. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>电话</td><td>0</td><td>转办+客服化解</td><td>0%</td><td>/</td><td>/</td>" + "</tr>");
  6602. bgmc2tb4.Append("</tbody></table>");
  6603. tsbl_dh = "0%";
  6604. bgmc2tb5.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6605. bgmc2tb5.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:120.55pt;\">部门</td>");
  6606. bgmc2tb5.Append("<td style=\"width:120.5pt;\">员工服务</td><td style=\"width:120.5pt;\">政策规定</td>");
  6607. bgmc2tb5.Append("<td style=\"width:120.5pt;\">设备</td><td style=\"width:120.5pt;\">合计</td>");
  6608. bgmc2tb5.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6609. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>安保部</td><td>0</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6610. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>站务中心</td><td>0 </td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6611. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>其他</td><td>0</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6612. bgmc2tb5.Append("</tbody></table>");
  6613. }
  6614. return StrContent.ToString() + "^" + bgmc2tb2 + "^bgmc2tb2" + "^" + json + "^" + tscounthj.ToString()
  6615. + "^" + zbclcount.ToString()+"^" + kfclcount.ToString()+ "^" + tshjl + "^" + bgmc2tb4 + "^" + bgmc2tb5
  6616. + "^" + tsbl_dh;
  6617. }
  6618. [ActionName("ReportWorkOrderInfoQuarterNewTwoQTMX")]
  6619. [HttpGet]
  6620. public string ReportWorkOrderInfoQuarterNewTwoQTMX(string dateParty)
  6621. {
  6622. string StrContent = "";
  6623. string bgmc2tb2 = "<br /><div id=\"bgmc2tb2\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6624. //数据结果集
  6625. string startDate = "";
  6626. string endDate = "";
  6627. string prestartDate = "";
  6628. string preendDate = "";
  6629. string predateParty = "";
  6630. //dateParty = "2019-01-01 - 2019-12-31";
  6631. if (!string.IsNullOrEmpty(dateParty))
  6632. {
  6633. startDate = dateParty.Substring(0, 10);
  6634. endDate = dateParty.Substring(12);
  6635. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6636. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6637. }
  6638. else
  6639. {
  6640. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6641. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6642. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6643. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6644. }
  6645. predateParty = prestartDate + " - " + preendDate;
  6646. DataTable nowDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(startDate, endDate);
  6647. DataTable preDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(prestartDate, preendDate);
  6648. //string json = CallInTypeMatchChartData(DateTime.Now, dateParty);
  6649. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6650. #region
  6651. int jycount = 0;
  6652. int bycount = 0;
  6653. int gscount = 0;
  6654. #endregion
  6655. if (nowDataTable != null)
  6656. {
  6657. if (nowDataTable.Rows.Count > 0)
  6658. {
  6659. #region 建议
  6660. try
  6661. {
  6662. DataRow[] rows = nowDataTable.Select("业务类别='14'");
  6663. foreach (DataRow row in rows)
  6664. {
  6665. jycount += int.Parse(row["业务量"].ToString());
  6666. }
  6667. }
  6668. catch
  6669. { }
  6670. #endregion
  6671. #region 表扬
  6672. try
  6673. {
  6674. DataRow[] rows = nowDataTable.Select("业务类别='18'");
  6675. foreach (DataRow row in rows)
  6676. {
  6677. bycount += int.Parse(row["业务量"].ToString());
  6678. }
  6679. }
  6680. catch
  6681. { }
  6682. #endregion
  6683. #region 挂失
  6684. try
  6685. {
  6686. DataRow[] rows = nowDataTable.Select("业务类别='19'");
  6687. foreach (DataRow row in rows)
  6688. {
  6689. gscount += int.Parse(row["业务量"].ToString());
  6690. }
  6691. }
  6692. catch
  6693. { }
  6694. #endregion
  6695. }
  6696. }
  6697. return StrContent.ToString() + "^" + bgmc2tb2 + "^bgmc2tb2" + "^" + json + "^" + jycount.ToString()
  6698. + "^" + gscount.ToString() + "^" + bycount.ToString();
  6699. }
  6700. [ActionName("ReportWorkOrderInfoQuarterNewTwoWXMX")]
  6701. [HttpGet]
  6702. public string ReportWorkOrderInfoQuarterNewTwoWXMX(string dateParty)
  6703. {
  6704. string StrContent = "";
  6705. string bgmc4tb1 = "<br /><div id=\"bgmc4tb1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6706. //数据结果集
  6707. string startDate = "";
  6708. string endDate = "";
  6709. string prestartDate = "";
  6710. string preendDate = "";
  6711. string predateParty = "";
  6712. //dateParty = "2019-01-01 - 2019-12-31";
  6713. if (!string.IsNullOrEmpty(dateParty))
  6714. {
  6715. startDate = dateParty.Substring(0, 10);
  6716. endDate = dateParty.Substring(12);
  6717. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6718. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6719. }
  6720. else
  6721. {
  6722. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6723. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6724. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6725. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6726. }
  6727. predateParty = prestartDate + " - " + preendDate;
  6728. DataTable wxDataTable = recordBLL.GetWorkOrderTrainFunctionRXWX(startDate, endDate,"3");
  6729. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6730. #region
  6731. int wxcount = 0;
  6732. int wxcountrx = 0;
  6733. int wxxtCount = 0;
  6734. #endregion
  6735. #region 微信
  6736. //微信业务工单数
  6737. wxxtCount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0);
  6738. if (wxDataTable != null)
  6739. {
  6740. if (wxDataTable.Rows.Count > 0)
  6741. {
  6742. try
  6743. {
  6744. DataRow[] rows = wxDataTable.Select("");
  6745. foreach (DataRow row in rows)
  6746. {
  6747. wxcountrx += int.Parse(row["业务量"].ToString());
  6748. }
  6749. }
  6750. catch
  6751. { }
  6752. }
  6753. }
  6754. wxcount = wxcountrx + wxxtCount;
  6755. #endregion
  6756. return StrContent.ToString() + "^" + bgmc4tb1 + "^bgmc4tb1" + "^" + json + "^" + wxcount.ToString();
  6757. }
  6758. [ActionName("ReportWorkOrderInfoQuarterNewTwoWBMX")]
  6759. [HttpGet]
  6760. public string ReportWorkOrderInfoQuarterNewTwoWBMX(string dateParty)
  6761. {
  6762. string StrContent = "";
  6763. string bgmc3tb1 = "<br /><div id=\"bgmc3tb1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6764. //数据结果集
  6765. string startDate = "";
  6766. string endDate = "";
  6767. string prestartDate = "";
  6768. string preendDate = "";
  6769. string predateParty = "";
  6770. //dateParty = "2019-01-01 - 2019-12-31";
  6771. if (!string.IsNullOrEmpty(dateParty))
  6772. {
  6773. startDate = dateParty.Substring(0, 10);
  6774. endDate = dateParty.Substring(12);
  6775. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6776. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6777. }
  6778. else
  6779. {
  6780. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6781. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6782. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6783. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6784. }
  6785. predateParty = prestartDate + " - " + preendDate;
  6786. DataTable wbDataTable = recordBLL.GetWorkOrderTrainFunctionRXWX(startDate, endDate, "4");
  6787. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6788. #region
  6789. int wbcount = 0;
  6790. int wbcountrx = 0;
  6791. int wbxtCount = 0;
  6792. #endregion
  6793. #region 微信
  6794. //微博业务工单数
  6795. wbxtCount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0);
  6796. if (wbDataTable != null)
  6797. {
  6798. if (wbDataTable.Rows.Count > 0)
  6799. {
  6800. try
  6801. {
  6802. DataRow[] rows = wbDataTable.Select("");
  6803. foreach (DataRow row in rows)
  6804. {
  6805. wbcountrx += int.Parse(row["业务量"].ToString());
  6806. }
  6807. }
  6808. catch
  6809. { }
  6810. }
  6811. }
  6812. wbcount = wbcountrx + wbxtCount;
  6813. #endregion
  6814. return StrContent.ToString() + "^" + bgmc3tb1 + "^bgmc3tb1" + "^" + json + "^" + wbcount.ToString();
  6815. }
  6816. //热线类型 图表
  6817. public string WorkOrderTypeMathChartDataRX(DateTime? NowDateTime, string dateParty)
  6818. {
  6819. //数据结果集
  6820. MainChartModel dataModel = new MainChartModel();
  6821. string startDate = "";
  6822. string endDate = "";
  6823. if (!string.IsNullOrEmpty(dateParty))
  6824. {
  6825. startDate = dateParty.Substring(0, 10);
  6826. endDate = dateParty.Substring(12);
  6827. }
  6828. else
  6829. {
  6830. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6831. }
  6832. DataTable datas = recordBLL.GetWorkOrderBussTypeDataRX(startDate, endDate);
  6833. DataTable newTable = new DataTable();
  6834. newTable.Columns.Add("业务类型");
  6835. newTable.Columns.Add("工单数量");
  6836. DataRow dataRow;
  6837. if (datas != null && datas.Rows.Count > 0)
  6838. {
  6839. foreach (DataRow thisRow in datas.Rows)
  6840. {
  6841. if (thisRow["BusinessType"].ToString() == "6")
  6842. {
  6843. dataRow = newTable.NewRow();
  6844. dataRow["业务类型"] = "咨询";
  6845. int totalCount = 0;
  6846. string getCount = thisRow["callInCount"].ToString();
  6847. if (!string.IsNullOrEmpty(getCount))
  6848. {
  6849. totalCount = int.Parse(getCount);
  6850. }
  6851. dataRow["工单数量"] = totalCount;
  6852. newTable.Rows.Add(dataRow);
  6853. }
  6854. else if ((thisRow["BusinessType"].ToString() == "14"))
  6855. {
  6856. dataRow = newTable.NewRow();
  6857. dataRow["业务类型"] = "建议";
  6858. dataRow["工单数量"] = thisRow["callInCount"];
  6859. newTable.Rows.Add(dataRow);
  6860. }
  6861. else if ((thisRow["BusinessType"].ToString() == "18"))
  6862. {
  6863. dataRow = newTable.NewRow();
  6864. dataRow["业务类型"] = "表扬";
  6865. dataRow["工单数量"] = thisRow["callInCount"];
  6866. newTable.Rows.Add(dataRow);
  6867. }
  6868. else if ((thisRow["BusinessType"].ToString() == "19"))
  6869. {
  6870. dataRow = newTable.NewRow();
  6871. dataRow["业务类型"] = "挂失";
  6872. dataRow["工单数量"] = thisRow["callInCount"];
  6873. newTable.Rows.Add(dataRow);
  6874. }
  6875. else if ((thisRow["BusinessType"].ToString() == "3"))
  6876. {
  6877. dataRow = newTable.NewRow();
  6878. dataRow["业务类型"] = "投诉";
  6879. dataRow["工单数量"] = thisRow["callInCount"];
  6880. newTable.Rows.Add(dataRow);
  6881. }
  6882. }
  6883. }
  6884. if (newTable != null && newTable.Rows.Count > 0)
  6885. {
  6886. string[] strArr = new string[newTable.Rows.Count];
  6887. string contentArr = "";
  6888. for (int i = 0; i < newTable.Rows.Count; i++)
  6889. {
  6890. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  6891. if (i == 0)
  6892. {
  6893. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6894. }
  6895. else
  6896. {
  6897. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6898. }
  6899. }
  6900. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  6901. dataModel.datas = "[" + contentArr + "]";
  6902. }
  6903. return JsonConvert.SerializeObject(dataModel);
  6904. }
  6905. //热线咨询明细图表
  6906. public string zxywtypeWorkOrderPreMX(DateTime? NowDateTime, string dateParty)
  6907. {
  6908. //数据结果集
  6909. MainChartModel dataModel = new MainChartModel();
  6910. string startDate = "";
  6911. string endDate = "";
  6912. DataTable dt = new DataTable();
  6913. try
  6914. {
  6915. if (!string.IsNullOrEmpty(dateParty))
  6916. {
  6917. startDate = dateParty.Substring(0, 10);
  6918. endDate = dateParty.Substring(12);
  6919. }
  6920. else
  6921. {
  6922. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6923. }
  6924. DataTable newTable = new DataTable();
  6925. newTable.Columns.Add("业务类型");
  6926. newTable.Columns.Add("工单数量");
  6927. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  6928. if (namelist != null)
  6929. {
  6930. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='" + startDate + "'and F_CREATEDATE<='" + endDate + "' and F_FILEFLAG=6").Tables[0];
  6931. //dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  6932. int i = 0;
  6933. int count = 0;
  6934. DataRow dataRow;
  6935. foreach (Model.T_Wo_WorkOrderType m in namelist)
  6936. {
  6937. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  6938. dataRow = newTable.NewRow();
  6939. dataRow["业务类型"] = m.F_Name.Trim();
  6940. dataRow["工单数量"] = count.ToString();
  6941. newTable.Rows.Add(dataRow);
  6942. i++;
  6943. }
  6944. }
  6945. if (newTable != null && newTable.Rows.Count > 0)
  6946. {
  6947. string[] strArr = new string[newTable.Rows.Count];
  6948. string contentArr = "";
  6949. for (int i = 0; i < newTable.Rows.Count; i++)
  6950. {
  6951. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  6952. if (i == 0)
  6953. {
  6954. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6955. }
  6956. else
  6957. {
  6958. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6959. }
  6960. }
  6961. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  6962. dataModel.datas = "[" + contentArr + "]";
  6963. }
  6964. }
  6965. catch (Exception ex) { }
  6966. finally { dt.Clear(); dt.Dispose(); }
  6967. return JsonConvert.SerializeObject(dataModel);
  6968. }
  6969. /// <summary>
  6970. /// 季度
  6971. /// </summary>
  6972. /// <returns></returns>
  6973. [ActionName("ReportWorkOrderInfoQuarter")]
  6974. [HttpGet]
  6975. public string ReportWorkOrderInfoQuarter(string dateParty)
  6976. {
  6977. string res = "^divWorkOrderInfoOneWeekPie";
  6978. //数据结果集
  6979. string startDate = "";
  6980. string endDate = "";
  6981. string prestartDate = "";
  6982. string preendDate = "";
  6983. string predateParty = "";
  6984. if (!string.IsNullOrEmpty(dateParty))
  6985. {
  6986. startDate = dateParty.Substring(0, 10);
  6987. endDate = dateParty.Substring(12);
  6988. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6989. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6990. }
  6991. else
  6992. {
  6993. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6994. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6995. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6996. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6997. }
  6998. predateParty = prestartDate + " - " + preendDate;
  6999. StringBuilder StrContent = new StringBuilder();
  7000. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  7001. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  7002. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  7003. StrContent.Append("<td style=\"width:70.85pt;\">同比上季度</td>");
  7004. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  7005. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  7006. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  7007. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  7008. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  7009. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  7010. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  7011. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  7012. #region 微信
  7013. int wxallcount = 0;
  7014. int wxpreallcount = 0;
  7015. int wxzxcount = 0;
  7016. int wxprezxcount = 0;
  7017. string wxzxzb = "";
  7018. int wxjycount = 0;
  7019. int wxprejycount = 0;
  7020. int wxbycount = 0;
  7021. int wxprebycount = 0;
  7022. int wxgscount = 0;
  7023. int wxpregscount = 0;
  7024. int wxtscount = 0;
  7025. int wxpretscount = 0;
  7026. string wxtszb = "0";
  7027. string wxtb = "0";
  7028. #endregion
  7029. #region 微博
  7030. int wballcount = 0;
  7031. int wbpreallcount = 0;
  7032. int wbzxcount = 0;
  7033. int wbprezxcount = 0;
  7034. string wbzxzb = "";
  7035. int wbjycount = 0;
  7036. int wbprejycount = 0;
  7037. int wbbycount = 0;
  7038. int wbprebycount = 0;
  7039. int wbgscount = 0;
  7040. int wbpregscount = 0;
  7041. int wbtscount = 0;
  7042. int wbpretscount = 0;
  7043. string wbtszb = "0";
  7044. string wbtb = "0";
  7045. #endregion
  7046. if (nowDataTable != null)
  7047. {
  7048. if (nowDataTable.Rows.Count > 0)
  7049. {
  7050. #region 语音
  7051. int allcount = 0;
  7052. int preallcount = 0;
  7053. int zxcount = 0;
  7054. int prezxcount = 0;
  7055. string zxzb = "";
  7056. try
  7057. {
  7058. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7059. foreach (DataRow row in rows)
  7060. {
  7061. zxcount += int.Parse(row["总数"].ToString());
  7062. }
  7063. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7064. foreach (DataRow row in rows1)
  7065. {
  7066. prezxcount += int.Parse(row["总数"].ToString());
  7067. }
  7068. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7069. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7070. }
  7071. catch
  7072. { }
  7073. int jycount = 0;
  7074. int prejycount = 0;
  7075. try
  7076. {
  7077. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7078. foreach (DataRow row in rows)
  7079. {
  7080. jycount += int.Parse(row["总数"].ToString());
  7081. }
  7082. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7083. foreach (DataRow row in rows1)
  7084. {
  7085. prejycount += int.Parse(row["总数"].ToString());
  7086. }
  7087. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7088. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7089. }
  7090. catch
  7091. { }
  7092. int bycount = 0;
  7093. int prebycount = 0;
  7094. try
  7095. {
  7096. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7097. foreach (DataRow row in rows)
  7098. {
  7099. bycount += int.Parse(row["总数"].ToString());
  7100. }
  7101. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7102. foreach (DataRow row in rows1)
  7103. {
  7104. prebycount += int.Parse(row["总数"].ToString());
  7105. }
  7106. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7107. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7108. }
  7109. catch
  7110. { }
  7111. int gscount = 0;
  7112. int pregscount = 0;
  7113. try
  7114. {
  7115. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7116. foreach (DataRow row in rows)
  7117. {
  7118. gscount += int.Parse(row["总数"].ToString());
  7119. }
  7120. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7121. foreach (DataRow row in rows1)
  7122. {
  7123. pregscount += int.Parse(row["总数"].ToString());
  7124. }
  7125. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7126. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7127. }
  7128. catch
  7129. { }
  7130. int tscount = 0;
  7131. int pretscount = 0;
  7132. string tszb = "";
  7133. try
  7134. {
  7135. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7136. foreach (DataRow row in rows)
  7137. {
  7138. tscount += int.Parse(row["总数"].ToString());
  7139. }
  7140. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7141. foreach (DataRow row in rows1)
  7142. {
  7143. pretscount += int.Parse(row["总数"].ToString());
  7144. }
  7145. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7146. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7147. }
  7148. catch
  7149. { }
  7150. allcount = zxcount + jycount + bycount + gscount + tscount;
  7151. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  7152. string tb = "";
  7153. if (preallcount > allcount)
  7154. {
  7155. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  7156. tb = "减少" + tbint.ToString("f") + "%";
  7157. }
  7158. else
  7159. {
  7160. if (preallcount == allcount)
  7161. {
  7162. tb = "相同";
  7163. }
  7164. else
  7165. {
  7166. if (preallcount > 0)
  7167. {
  7168. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  7169. tb = "增加" + tbint.ToString("f") + "%";
  7170. }
  7171. }
  7172. }
  7173. if (allcount > 0)
  7174. {
  7175. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7176. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7177. }
  7178. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  7179. #endregion
  7180. #region 微信
  7181. try
  7182. {
  7183. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7184. foreach (DataRow row in rows)
  7185. {
  7186. wxzxcount += int.Parse(row["总数"].ToString());
  7187. }
  7188. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7189. foreach (DataRow row in rows1)
  7190. {
  7191. wxprezxcount += int.Parse(row["总数"].ToString());
  7192. }
  7193. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7194. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7195. }
  7196. catch
  7197. { }
  7198. try
  7199. {
  7200. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7201. foreach (DataRow row in rows)
  7202. {
  7203. wxjycount += int.Parse(row["总数"].ToString());
  7204. }
  7205. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7206. foreach (DataRow row in rows1)
  7207. {
  7208. wxprejycount += int.Parse(row["总数"].ToString());
  7209. }
  7210. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7211. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7212. }
  7213. catch
  7214. { }
  7215. try
  7216. {
  7217. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7218. foreach (DataRow row in rows)
  7219. {
  7220. wxbycount += int.Parse(row["总数"].ToString());
  7221. }
  7222. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7223. foreach (DataRow row in rows1)
  7224. {
  7225. wxprebycount += int.Parse(row["总数"].ToString());
  7226. }
  7227. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7228. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7229. }
  7230. catch
  7231. { }
  7232. try
  7233. {
  7234. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7235. foreach (DataRow row in rows)
  7236. {
  7237. wxgscount += int.Parse(row["总数"].ToString());
  7238. }
  7239. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7240. foreach (DataRow row in rows1)
  7241. {
  7242. wxpregscount += int.Parse(row["总数"].ToString());
  7243. }
  7244. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7245. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7246. }
  7247. catch
  7248. { }
  7249. try
  7250. {
  7251. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7252. foreach (DataRow row in rows)
  7253. {
  7254. wxtscount += int.Parse(row["总数"].ToString());
  7255. }
  7256. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7257. foreach (DataRow row in rows1)
  7258. {
  7259. wxpretscount += int.Parse(row["总数"].ToString());
  7260. }
  7261. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7262. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7263. }
  7264. catch
  7265. { }
  7266. //prestartDate, preendDate
  7267. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  7268. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7269. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  7270. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7271. if (wxpreallcount > wxallcount)
  7272. {
  7273. if (wxpreallcount > 0)
  7274. {
  7275. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7276. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7277. }
  7278. }
  7279. else
  7280. {
  7281. if (wxpreallcount == wxallcount)
  7282. {
  7283. wxtb = "相同";
  7284. }
  7285. else
  7286. {
  7287. if (wxpreallcount > 0)
  7288. {
  7289. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7290. wxtb = "增加" + wxtbint.ToString("f") + "%";
  7291. }
  7292. }
  7293. }
  7294. if (wxallcount > 0)
  7295. {
  7296. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7297. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7298. }
  7299. #endregion
  7300. #region 微博
  7301. try
  7302. {
  7303. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7304. foreach (DataRow row in rows)
  7305. {
  7306. wbzxcount += int.Parse(row["总数"].ToString());
  7307. }
  7308. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7309. foreach (DataRow row in rows1)
  7310. {
  7311. wbprezxcount += int.Parse(row["总数"].ToString());
  7312. }
  7313. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7314. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7315. }
  7316. catch
  7317. { }
  7318. try
  7319. {
  7320. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7321. foreach (DataRow row in rows)
  7322. {
  7323. wbjycount += int.Parse(row["总数"].ToString());
  7324. }
  7325. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7326. foreach (DataRow row in rows1)
  7327. {
  7328. wbprejycount += int.Parse(row["总数"].ToString());
  7329. }
  7330. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7331. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7332. }
  7333. catch
  7334. { }
  7335. try
  7336. {
  7337. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7338. foreach (DataRow row in rows)
  7339. {
  7340. wbbycount += int.Parse(row["总数"].ToString());
  7341. }
  7342. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7343. foreach (DataRow row in rows1)
  7344. {
  7345. wbprebycount += int.Parse(row["总数"].ToString());
  7346. }
  7347. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7348. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7349. }
  7350. catch
  7351. { }
  7352. try
  7353. {
  7354. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7355. foreach (DataRow row in rows)
  7356. {
  7357. wbgscount += int.Parse(row["总数"].ToString());
  7358. }
  7359. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7360. foreach (DataRow row in rows1)
  7361. {
  7362. wbpregscount += int.Parse(row["总数"].ToString());
  7363. }
  7364. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7365. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7366. }
  7367. catch
  7368. { }
  7369. try
  7370. {
  7371. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7372. foreach (DataRow row in rows)
  7373. {
  7374. wbtscount += int.Parse(row["总数"].ToString());
  7375. }
  7376. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7377. foreach (DataRow row in rows1)
  7378. {
  7379. wbpretscount += int.Parse(row["总数"].ToString());
  7380. }
  7381. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7382. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7383. }
  7384. catch
  7385. { }
  7386. //prestartDate,preendDate
  7387. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  7388. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  7389. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  7390. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  7391. if (wbpreallcount > wballcount)
  7392. {
  7393. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7394. wbtb = "减少" + wbtbint.ToString("f") + "%";
  7395. }
  7396. else
  7397. {
  7398. if (wbpreallcount == wballcount)
  7399. {
  7400. wbtb = "相同";
  7401. }
  7402. else
  7403. {
  7404. if (wbpreallcount > 0)
  7405. {
  7406. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7407. wbtb = "增加" + wbtbint.ToString("f") + "%";
  7408. }
  7409. }
  7410. }
  7411. if (wballcount > 0)
  7412. {
  7413. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7414. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7415. }
  7416. #endregion
  7417. }
  7418. else
  7419. {
  7420. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7421. }
  7422. }
  7423. else
  7424. {
  7425. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7426. #region 微信
  7427. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7428. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7429. if (wxpreallcount > wxallcount)
  7430. {
  7431. if (wxpreallcount > 0)
  7432. {
  7433. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7434. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7435. }
  7436. }
  7437. else
  7438. {
  7439. if (wxpreallcount == wxallcount)
  7440. {
  7441. wxtb = "相同";
  7442. }
  7443. else
  7444. {
  7445. if (wxpreallcount > 0)
  7446. {
  7447. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7448. wxtb = "增加" + wxtbint.ToString("f") + "%";
  7449. }
  7450. }
  7451. }
  7452. if (wxallcount > 0)
  7453. {
  7454. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7455. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7456. }
  7457. #endregion
  7458. #region 微博
  7459. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  7460. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  7461. if (wbpreallcount > wballcount)
  7462. {
  7463. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7464. wbtb = "减少" + wbtbint.ToString("f") + "%";
  7465. }
  7466. else
  7467. {
  7468. if (wbpreallcount == wballcount)
  7469. {
  7470. wbtb = "相同";
  7471. }
  7472. else
  7473. {
  7474. if (wbpreallcount > 0)
  7475. {
  7476. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7477. wbtb = "增加" + wbtbint.ToString("f") + "%";
  7478. }
  7479. }
  7480. }
  7481. if (wballcount > 0)
  7482. {
  7483. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7484. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7485. }
  7486. #endregion
  7487. }
  7488. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  7489. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7490. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  7491. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate,0) + wballcount;
  7492. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  7493. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  7494. StrContent.Append("</tbody></table>");
  7495. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共16件,投诉化解率为:76%)<br /><br /></div>";
  7496. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  7497. }
  7498. /// <summary>
  7499. /// 年度
  7500. /// </summary>
  7501. /// <returns></returns>
  7502. [ActionName("ReportWorkOrderInfoYear")]
  7503. [HttpGet]
  7504. public string ReportWorkOrderInfoYear(string dateParty)
  7505. {
  7506. string res = "^divWorkOrderInfoOneWeekPie";
  7507. //数据结果集
  7508. string startDate = "";
  7509. string endDate = "";
  7510. string prestartDate = "";
  7511. string preendDate = "";
  7512. string predateParty = "";
  7513. if (!string.IsNullOrEmpty(dateParty))
  7514. {
  7515. startDate = dateParty.Substring(0, 10);
  7516. endDate = dateParty.Substring(12);
  7517. prestartDate = Convert.ToDateTime(startDate).AddYears(-1).ToString("yyyy-MM-dd");
  7518. preendDate = Convert.ToDateTime(endDate).AddYears(-1).ToString("yyyy-MM-dd");
  7519. }
  7520. else
  7521. {
  7522. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  7523. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  7524. prestartDate = Convert.ToDateTime(startDate).AddYears(-1).ToString("yyyy-MM-dd");
  7525. preendDate = Convert.ToDateTime(endDate).AddYears(-1).ToString("yyyy-MM-dd");
  7526. }
  7527. predateParty = prestartDate + " - " + preendDate;
  7528. StringBuilder StrContent = new StringBuilder();
  7529. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  7530. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  7531. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  7532. StrContent.Append("<td style=\"width:70.85pt;\">同比上年度</td>");
  7533. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  7534. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  7535. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  7536. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  7537. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  7538. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  7539. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  7540. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  7541. #region 微信
  7542. int wxallcount = 0;
  7543. int wxpreallcount = 0;
  7544. int wxzxcount = 0;
  7545. int wxprezxcount = 0;
  7546. string wxzxzb = "";
  7547. int wxjycount = 0;
  7548. int wxprejycount = 0;
  7549. int wxbycount = 0;
  7550. int wxprebycount = 0;
  7551. int wxgscount = 0;
  7552. int wxpregscount = 0;
  7553. int wxtscount = 0;
  7554. int wxpretscount = 0;
  7555. string wxtszb = "0";
  7556. string wxtb = "0";
  7557. #endregion
  7558. #region 微博
  7559. int wballcount = 0;
  7560. int wbpreallcount = 0;
  7561. int wbzxcount = 0;
  7562. int wbprezxcount = 0;
  7563. string wbzxzb = "";
  7564. int wbjycount = 0;
  7565. int wbprejycount = 0;
  7566. int wbbycount = 0;
  7567. int wbprebycount = 0;
  7568. int wbgscount = 0;
  7569. int wbpregscount = 0;
  7570. int wbtscount = 0;
  7571. int wbpretscount = 0;
  7572. string wbtszb = "0";
  7573. string wbtb = "0";
  7574. #endregion
  7575. if (nowDataTable != null)
  7576. {
  7577. if (nowDataTable.Rows.Count > 0)
  7578. {
  7579. #region 语音
  7580. int allcount = 0;
  7581. int preallcount = 0;
  7582. int zxcount = 0;
  7583. int prezxcount = 0;
  7584. string zxzb = "";
  7585. try
  7586. {
  7587. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7588. foreach (DataRow row in rows)
  7589. {
  7590. zxcount += int.Parse(row["总数"].ToString());
  7591. }
  7592. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7593. foreach (DataRow row in rows1)
  7594. {
  7595. prezxcount += int.Parse(row["总数"].ToString());
  7596. }
  7597. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7598. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7599. }
  7600. catch
  7601. { }
  7602. int jycount = 0;
  7603. int prejycount = 0;
  7604. try
  7605. {
  7606. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7607. foreach (DataRow row in rows)
  7608. {
  7609. jycount += int.Parse(row["总数"].ToString());
  7610. }
  7611. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7612. foreach (DataRow row in rows1)
  7613. {
  7614. prejycount += int.Parse(row["总数"].ToString());
  7615. }
  7616. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7617. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7618. }
  7619. catch
  7620. { }
  7621. int bycount = 0;
  7622. int prebycount = 0;
  7623. try
  7624. {
  7625. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7626. foreach (DataRow row in rows)
  7627. {
  7628. bycount += int.Parse(row["总数"].ToString());
  7629. }
  7630. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7631. foreach (DataRow row in rows1)
  7632. {
  7633. prebycount += int.Parse(row["总数"].ToString());
  7634. }
  7635. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7636. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7637. }
  7638. catch
  7639. { }
  7640. int gscount = 0;
  7641. int pregscount = 0;
  7642. try
  7643. {
  7644. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7645. foreach (DataRow row in rows)
  7646. {
  7647. gscount += int.Parse(row["总数"].ToString());
  7648. }
  7649. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7650. foreach (DataRow row in rows1)
  7651. {
  7652. pregscount += int.Parse(row["总数"].ToString());
  7653. }
  7654. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7655. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7656. }
  7657. catch
  7658. { }
  7659. int tscount = 0;
  7660. int pretscount = 0;
  7661. string tszb = "";
  7662. try
  7663. {
  7664. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7665. foreach (DataRow row in rows)
  7666. {
  7667. tscount += int.Parse(row["总数"].ToString());
  7668. }
  7669. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7670. foreach (DataRow row in rows1)
  7671. {
  7672. pretscount += int.Parse(row["总数"].ToString());
  7673. }
  7674. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7675. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7676. }
  7677. catch
  7678. { }
  7679. allcount = zxcount + jycount + bycount + gscount + tscount;
  7680. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  7681. string tb = "";
  7682. if (preallcount > allcount)
  7683. {
  7684. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  7685. tb = "减少" + tbint.ToString("f") + "%";
  7686. }
  7687. else
  7688. {
  7689. if (preallcount == allcount)
  7690. {
  7691. tb = "相同";
  7692. }
  7693. else
  7694. {
  7695. if (preallcount > 0)
  7696. {
  7697. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  7698. tb = "增加" + tbint.ToString("f") + "%";
  7699. }
  7700. }
  7701. }
  7702. if (allcount > 0)
  7703. {
  7704. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7705. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7706. }
  7707. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  7708. #endregion
  7709. #region 微信
  7710. try
  7711. {
  7712. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7713. foreach (DataRow row in rows)
  7714. {
  7715. wxzxcount += int.Parse(row["总数"].ToString());
  7716. }
  7717. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7718. foreach (DataRow row in rows1)
  7719. {
  7720. wxprezxcount += int.Parse(row["总数"].ToString());
  7721. }
  7722. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7723. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7724. }
  7725. catch
  7726. { }
  7727. try
  7728. {
  7729. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7730. foreach (DataRow row in rows)
  7731. {
  7732. wxjycount += int.Parse(row["总数"].ToString());
  7733. }
  7734. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7735. foreach (DataRow row in rows1)
  7736. {
  7737. wxprejycount += int.Parse(row["总数"].ToString());
  7738. }
  7739. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7740. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7741. }
  7742. catch
  7743. { }
  7744. try
  7745. {
  7746. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7747. foreach (DataRow row in rows)
  7748. {
  7749. wxbycount += int.Parse(row["总数"].ToString());
  7750. }
  7751. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7752. foreach (DataRow row in rows1)
  7753. {
  7754. wxprebycount += int.Parse(row["总数"].ToString());
  7755. }
  7756. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7757. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7758. }
  7759. catch
  7760. { }
  7761. try
  7762. {
  7763. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7764. foreach (DataRow row in rows)
  7765. {
  7766. wxgscount += int.Parse(row["总数"].ToString());
  7767. }
  7768. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7769. foreach (DataRow row in rows1)
  7770. {
  7771. wxpregscount += int.Parse(row["总数"].ToString());
  7772. }
  7773. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7774. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7775. }
  7776. catch
  7777. { }
  7778. try
  7779. {
  7780. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7781. foreach (DataRow row in rows)
  7782. {
  7783. wxtscount += int.Parse(row["总数"].ToString());
  7784. }
  7785. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7786. foreach (DataRow row in rows1)
  7787. {
  7788. wxpretscount += int.Parse(row["总数"].ToString());
  7789. }
  7790. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7791. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7792. }
  7793. catch
  7794. { }
  7795. //prestartDate, preendDate
  7796. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  7797. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7798. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  7799. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7800. if (wxpreallcount > wxallcount)
  7801. {
  7802. if (wxpreallcount > 0)
  7803. {
  7804. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7805. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7806. }
  7807. }
  7808. else
  7809. {
  7810. if (wxpreallcount == wxallcount)
  7811. {
  7812. wxtb = "相同";
  7813. }
  7814. else
  7815. {
  7816. if (wxpreallcount > 0)
  7817. {
  7818. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7819. wxtb = "增加" + wxtbint.ToString("f") + "%";
  7820. }
  7821. }
  7822. }
  7823. if (wxallcount > 0)
  7824. {
  7825. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7826. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7827. }
  7828. #endregion
  7829. #region 微博
  7830. try
  7831. {
  7832. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7833. foreach (DataRow row in rows)
  7834. {
  7835. wbzxcount += int.Parse(row["总数"].ToString());
  7836. }
  7837. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7838. foreach (DataRow row in rows1)
  7839. {
  7840. wbprezxcount += int.Parse(row["总数"].ToString());
  7841. }
  7842. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7843. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7844. }
  7845. catch
  7846. { }
  7847. try
  7848. {
  7849. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7850. foreach (DataRow row in rows)
  7851. {
  7852. wbjycount += int.Parse(row["总数"].ToString());
  7853. }
  7854. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7855. foreach (DataRow row in rows1)
  7856. {
  7857. wbprejycount += int.Parse(row["总数"].ToString());
  7858. }
  7859. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7860. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7861. }
  7862. catch
  7863. { }
  7864. try
  7865. {
  7866. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7867. foreach (DataRow row in rows)
  7868. {
  7869. wbbycount += int.Parse(row["总数"].ToString());
  7870. }
  7871. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7872. foreach (DataRow row in rows1)
  7873. {
  7874. wbprebycount += int.Parse(row["总数"].ToString());
  7875. }
  7876. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7877. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7878. }
  7879. catch
  7880. { }
  7881. try
  7882. {
  7883. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7884. foreach (DataRow row in rows)
  7885. {
  7886. wbgscount += int.Parse(row["总数"].ToString());
  7887. }
  7888. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7889. foreach (DataRow row in rows1)
  7890. {
  7891. wbpregscount += int.Parse(row["总数"].ToString());
  7892. }
  7893. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7894. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7895. }
  7896. catch
  7897. { }
  7898. try
  7899. {
  7900. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7901. foreach (DataRow row in rows)
  7902. {
  7903. wbtscount += int.Parse(row["总数"].ToString());
  7904. }
  7905. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7906. foreach (DataRow row in rows1)
  7907. {
  7908. wbpretscount += int.Parse(row["总数"].ToString());
  7909. }
  7910. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7911. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7912. }
  7913. catch
  7914. { }
  7915. //prestartDate,preendDate
  7916. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  7917. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  7918. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  7919. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  7920. if (wbpreallcount > wballcount)
  7921. {
  7922. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7923. wbtb = "减少" + wbtbint.ToString("f") + "%";
  7924. }
  7925. else
  7926. {
  7927. if (wbpreallcount == wballcount)
  7928. {
  7929. wbtb = "相同";
  7930. }
  7931. else
  7932. {
  7933. if (wbpreallcount > 0)
  7934. {
  7935. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7936. wbtb = "增加" + wbtbint.ToString("f") + "%";
  7937. }
  7938. }
  7939. }
  7940. if (wballcount > 0)
  7941. {
  7942. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7943. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7944. }
  7945. #endregion
  7946. }
  7947. else
  7948. {
  7949. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7950. }
  7951. }
  7952. else
  7953. {
  7954. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7955. #region 微信
  7956. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7957. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7958. if (wxpreallcount > wxallcount)
  7959. {
  7960. if (wxpreallcount > 0)
  7961. {
  7962. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7963. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7964. }
  7965. }
  7966. else
  7967. {
  7968. if (wxpreallcount == wxallcount)
  7969. {
  7970. wxtb = "相同";
  7971. }
  7972. else
  7973. {
  7974. if (wxpreallcount > 0)
  7975. {
  7976. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7977. wxtb = "增加" + wxtbint.ToString("f") + "%";
  7978. }
  7979. }
  7980. }
  7981. if (wxallcount > 0)
  7982. {
  7983. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7984. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7985. }
  7986. #endregion
  7987. #region 微博
  7988. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  7989. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  7990. if (wbpreallcount > wballcount)
  7991. {
  7992. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7993. wbtb = "减少" + wbtbint.ToString("f") + "%";
  7994. }
  7995. else
  7996. {
  7997. if (wbpreallcount == wballcount)
  7998. {
  7999. wbtb = "相同";
  8000. }
  8001. else
  8002. {
  8003. if (wbpreallcount > 0)
  8004. {
  8005. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  8006. wbtb = "增加" + wbtbint.ToString("f") + "%";
  8007. }
  8008. }
  8009. }
  8010. if (wballcount > 0)
  8011. {
  8012. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  8013. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  8014. }
  8015. #endregion
  8016. }
  8017. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  8018. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  8019. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  8020. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate,0) + wballcount;
  8021. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  8022. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  8023. StrContent.Append("</tbody></table>");
  8024. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共16件,投诉化解率为:76%)<br /><br /></div>";
  8025. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  8026. }
  8027. #endregion
  8028. #region 获取业务工单数据
  8029. public ActionResult WorkOrderShow()
  8030. {
  8031. WorkOrderMyModel model = new WorkOrderMyModel();
  8032. return View(model);
  8033. }
  8034. /// <summary>
  8035. /// 获取工单信息
  8036. /// </summary>
  8037. /// <param name="page">当前页码</param>
  8038. /// <param name="limit">每页数据量</param>
  8039. /// <param name="sqlWhere">查询条件</param>
  8040. /// <returns></returns>
  8041. [ActionName("WorkOrderDate")]
  8042. [HttpGet]
  8043. public string WorkOrderDate(DateTime? NowDateTime, string dateParty)
  8044. {
  8045. //数据结果集
  8046. ResponseData dataModel = new ResponseData();
  8047. string startDate = "";
  8048. string endDate = "";
  8049. if (!string.IsNullOrEmpty(dateParty))
  8050. {
  8051. startDate = dateParty.Substring(0, 10);
  8052. endDate = dateParty.Substring(12);
  8053. }
  8054. else
  8055. {
  8056. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  8057. }
  8058. StringBuilder StrContent = new StringBuilder();
  8059. DataTable datas = recordBLL.WorkOrderDate(startDate, endDate);
  8060. //工单类型
  8061. List<Model.T_Wo_WorkOrderType> orderTypeList = GetWorkTypeModelList();
  8062. StrContent.Append("<table class=\"layui-table\" style=\"height:calc(100% -10px);overflow-y:scroll;\" lay-size=\"sm\">");
  8063. StrContent.Append(" <colgroup>");
  8064. StrContent.Append(" <col width=\"100\">");
  8065. StrContent.Append(" <col width=\"100\">");
  8066. StrContent.Append(" <col width=\"100\">");
  8067. StrContent.Append(" <col width=\"100\">");
  8068. StrContent.Append(" <col width=\"100\">");
  8069. StrContent.Append(" <col width=\"100\">");
  8070. StrContent.Append(" <col width=\"100\">");
  8071. StrContent.Append(" <col width=\"100\">");
  8072. StrContent.Append(" <col>");
  8073. StrContent.Append(" </colgroup>");
  8074. StrContent.Append(" <thead>");
  8075. StrContent.Append(" <tr>");
  8076. StrContent.Append(" <th>一级指标</th>");
  8077. StrContent.Append("<th>数量</th>");
  8078. StrContent.Append("<th>二级指标</th>");
  8079. StrContent.Append(" <th>数量</th>");
  8080. StrContent.Append(" <th>三级指标</th>");
  8081. StrContent.Append(" <th>数量</th>");
  8082. StrContent.Append(" <th>四级指标</th>");
  8083. StrContent.Append(" <th>数量</th>");
  8084. StrContent.Append(" </tr> ");
  8085. StrContent.Append(" </thead>");
  8086. StrContent.Append("<tbody>");
  8087. if (datas != null)
  8088. {
  8089. int rootOrder = 0;
  8090. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8091. {
  8092. GetDataRow(StrContent, "语音", datas, model, rootOrder, startDate, endDate, "1");
  8093. rootOrder++;
  8094. }
  8095. rootOrder = 0;
  8096. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8097. {
  8098. GetDataRow(StrContent, "微信", datas, model, rootOrder, startDate, endDate, "3");
  8099. rootOrder++;
  8100. }
  8101. rootOrder = 0;
  8102. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8103. {
  8104. GetDataRow(StrContent, "微博", datas, model, rootOrder, startDate, endDate, "4");
  8105. rootOrder++;
  8106. }
  8107. }
  8108. else
  8109. {
  8110. StrContent.Append(" <tr >");
  8111. StrContent.Append(" <td colspan=\"8\" style=\"text-align:center\">暂无数据!</td>");
  8112. StrContent.Append(" </tr>");
  8113. }
  8114. //int zhj = RxworkCount + WxworkCount;
  8115. int zhj = rxzhj + wxzhj + wbzhj ;
  8116. StrContent.Append(" <tr>");
  8117. StrContent.Append(" <td>业务工单总合计:");
  8118. StrContent.Append(" </td>");
  8119. //StrContent.Append(" <td>" + zhj.ToString() + "</td>");
  8120. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + "业务工单数\",\"\",\"\",\"\",\"\",\"\")'>");
  8121. StrContent.Append(zhj.ToString());
  8122. StrContent.Append("</a></b></td>");
  8123. StrContent.Append("<td>&nbsp;</td>");
  8124. StrContent.Append(" <td>&nbsp;</td>");
  8125. StrContent.Append(" <td>&nbsp;</td>");
  8126. StrContent.Append(" <td>&nbsp;</td>");
  8127. StrContent.Append(" <td>&nbsp;</td>");
  8128. StrContent.Append(" <td>&nbsp;</td>");
  8129. StrContent.Append(" </tr>");
  8130. StrContent.Append(" </tbody>");
  8131. StrContent.Append("</table>");
  8132. return StrContent.ToString();
  8133. }
  8134. /// <summary>
  8135. /// 获取行数据
  8136. /// </summary>
  8137. /// <param name="StrContent">字符串总html</param>
  8138. /// <param name="tittleType">类型</param>
  8139. /// <param name="dataContent">数据内容</param>
  8140. /// <param name="orderTypeName">类型</param>
  8141. public void GetDataRow(StringBuilder StrContent, string tittleType, DataTable dataContent, T_Wo_WorkOrderType orderTypeModel, int rootOrder, string startDate, string endDate,string Qdyw)
  8142. {
  8143. //string Qdyw = "";
  8144. if (rootOrder == 0)
  8145. {
  8146. //总数
  8147. int TotalCount = 0;
  8148. if (dataContent != null)
  8149. {
  8150. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "'");
  8151. foreach (DataRow row in rows)
  8152. {
  8153. TotalCount += int.Parse(row["总数"].ToString());
  8154. }
  8155. if (tittleType == "语音")
  8156. {
  8157. rxzhj = TotalCount;
  8158. }
  8159. if (tittleType == "微信")
  8160. {
  8161. int WxRealTotal = WXWorkOrderCount(3, startDate, endDate);
  8162. TotalCount = WxRealTotal + TotalCount;
  8163. wxzhj = TotalCount;
  8164. }
  8165. if (tittleType == "微博")
  8166. {
  8167. int WxRealTotal = WXWorkOrderCount(4, startDate, endDate);
  8168. TotalCount = WxRealTotal + TotalCount;
  8169. wbzhj = TotalCount;
  8170. }
  8171. }
  8172. StrContent.Append(" <tr>");
  8173. StrContent.Append(" <td>" + tittleType + "业务工单数</td>");
  8174. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "业务工单数\",\"\",\"\","+ Qdyw + ",\"\",\"\")'>");
  8175. StrContent.Append(TotalCount.ToString());
  8176. StrContent.Append("</a></b></td>");
  8177. StrContent.Append(" <td>" + orderTypeModel.F_Name + "</td>");
  8178. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType+"-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"\","+ Qdyw + ",\"\",\"\")'>");
  8179. //子集总数
  8180. int ChildTotalCount = 0;
  8181. if (dataContent != null)
  8182. {
  8183. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "'");
  8184. foreach (DataRow row in rows)
  8185. {
  8186. ChildTotalCount += int.Parse(row["总数"].ToString());
  8187. }
  8188. if (tittleType == "微信" && orderTypeModel.F_Name=="咨询")
  8189. {
  8190. int WxRealTotal = WXWorkOrderCount(3, startDate, endDate);
  8191. if (WxRealTotal >= ChildTotalCount)
  8192. {
  8193. ChildTotalCount = WxRealTotal + ChildTotalCount;
  8194. }
  8195. }
  8196. if (tittleType == "微博" && orderTypeModel.F_Name == "咨询")
  8197. {
  8198. int WxRealTotal = WXWorkOrderCount(4, startDate, endDate);
  8199. if (WxRealTotal >= ChildTotalCount)
  8200. {
  8201. ChildTotalCount = WxRealTotal + ChildTotalCount;
  8202. }
  8203. }
  8204. }
  8205. StrContent.Append(ChildTotalCount.ToString());
  8206. StrContent.Append("</a></b></td>");
  8207. //子集
  8208. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8209. {
  8210. StrContent.Append(" <td>" + orderTypeModel.WorkTypeModelList[0].F_Name + "</td>");
  8211. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + orderTypeModel.WorkTypeModelList[0].F_Name + "'");
  8212. if (rows.Length > 0)
  8213. {
  8214. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\""+ orderTypeModel.WorkTypeModelList[0].F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8215. StrContent.Append(rows[0]["总数"].ToString());
  8216. StrContent.Append("</a></b></td>");
  8217. //StrContent.Append(" <td>" + rows[0]["总数"].ToString() + "</td>");
  8218. }
  8219. else
  8220. {
  8221. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + orderTypeModel.WorkTypeModelList[0].F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8222. StrContent.Append("0");
  8223. StrContent.Append("</a></b></td>");
  8224. //StrContent.Append(" <td>0</td>");
  8225. }
  8226. StrContent.Append(" <td></td>");
  8227. StrContent.Append(" <td></td>");
  8228. }
  8229. else
  8230. {
  8231. StrContent.Append(" <td></td>");
  8232. StrContent.Append(" <td></td>");
  8233. StrContent.Append(" <td></td>");
  8234. StrContent.Append(" <td></td>");
  8235. }
  8236. StrContent.Append(" </tr>");
  8237. //子集
  8238. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8239. {
  8240. int i = 0;
  8241. foreach (T_Wo_WorkOrderType childNode in orderTypeModel.WorkTypeModelList)
  8242. {
  8243. if (i > 0)
  8244. {
  8245. StrContent.Append(" <tr>");
  8246. StrContent.Append(" <td></td>");
  8247. StrContent.Append(" <td></td>");
  8248. StrContent.Append(" <td></td>");
  8249. StrContent.Append(" <td></td>");
  8250. StrContent.Append(" <td>" + childNode.F_Name + "</td>");
  8251. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + childNode.F_Name + "'");
  8252. if (rows.Length > 0)
  8253. {
  8254. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + childNode.F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8255. StrContent.Append(rows[0]["总数"].ToString());
  8256. StrContent.Append("</a></b></td>");
  8257. //StrContent.Append(" <td>" + rows[0]["总数"].ToString() + "</td>");
  8258. }
  8259. else
  8260. {
  8261. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + childNode.F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8262. StrContent.Append("0");
  8263. StrContent.Append("</a></b></td>");
  8264. //StrContent.Append(" <td>0</td>");
  8265. }
  8266. StrContent.Append(" <td></td>");
  8267. StrContent.Append(" <td></td>");
  8268. StrContent.Append(" </tr>");
  8269. }
  8270. i++;
  8271. }
  8272. }
  8273. }
  8274. else
  8275. {
  8276. StrContent.Append(" <tr>");
  8277. StrContent.Append(" <td></td>");
  8278. StrContent.Append(" <td></td>");
  8279. StrContent.Append(" <td>" + orderTypeModel.F_Name + "</td>");
  8280. //StrContent.Append(" <td>");
  8281. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"\","+ Qdyw + ",\"\",\"\")'>");
  8282. //子集总数
  8283. int ChildTotalCount = 0;
  8284. if (dataContent != null)
  8285. {
  8286. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "'");
  8287. foreach (DataRow row in rows)
  8288. {
  8289. ChildTotalCount += int.Parse(row["总数"].ToString());
  8290. }
  8291. }
  8292. StrContent.Append(ChildTotalCount.ToString());
  8293. //StrContent.Append("</td>");
  8294. StrContent.Append("</a></b></td>");
  8295. //子集
  8296. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8297. {
  8298. StrContent.Append(" <td>" + orderTypeModel.WorkTypeModelList[0].F_Name + "</td>");
  8299. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + orderTypeModel.WorkTypeModelList[0].F_Name + "'");
  8300. int nodeCount = 0;
  8301. //StrContent.Append(" <td>");
  8302. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + orderTypeModel.WorkTypeModelList[0].F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8303. foreach (DataRow nodeRow in rows)
  8304. {
  8305. nodeCount += int.Parse(nodeRow["总数"].ToString());
  8306. }
  8307. StrContent.Append(nodeCount.ToString());
  8308. StrContent.Append("</a></b></td>");
  8309. //StrContent.Append(" </td>");
  8310. StrContent.Append(" <td></td>");
  8311. StrContent.Append(" <td></td>");
  8312. }
  8313. else
  8314. {
  8315. StrContent.Append(" <td></td>");
  8316. StrContent.Append(" <td></td>");
  8317. StrContent.Append(" <td></td>");
  8318. StrContent.Append(" <td></td>");
  8319. }
  8320. StrContent.Append(" </tr>");
  8321. //子集
  8322. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8323. {
  8324. int i = 0;
  8325. foreach (T_Wo_WorkOrderType childNode in orderTypeModel.WorkTypeModelList)
  8326. {
  8327. if (i > 0)
  8328. {
  8329. StrContent.Append(" <tr>");
  8330. StrContent.Append(" <td></td>");
  8331. StrContent.Append(" <td></td>");
  8332. StrContent.Append(" <td></td>");
  8333. StrContent.Append(" <td></td>");
  8334. StrContent.Append(" <td>" + childNode.F_Name + "</td>");
  8335. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + childNode.F_Name + "'");
  8336. int nodeCount = 0;
  8337. //StrContent.Append(" <td>");
  8338. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + childNode.F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8339. foreach (DataRow nodeRow in rows)
  8340. {
  8341. nodeCount += int.Parse(nodeRow["总数"].ToString());
  8342. }
  8343. StrContent.Append(nodeCount.ToString());
  8344. StrContent.Append("</a></b></td>");
  8345. //StrContent.Append("</td>");
  8346. StrContent.Append(" <td></td>");
  8347. StrContent.Append(" <td></td>");
  8348. StrContent.Append(" </tr>");
  8349. }
  8350. i++;
  8351. }
  8352. }
  8353. if (orderTypeModel.F_Name == "投诉")
  8354. {
  8355. StrContent.Append(" <tr>");
  8356. StrContent.Append(" <td></td>");
  8357. StrContent.Append(" <td></td>");
  8358. StrContent.Append(" <td></td>");
  8359. StrContent.Append(" <td></td>");
  8360. StrContent.Append(" <td>客服处理</td>");
  8361. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='客服处理'");
  8362. int nodeCount = 0;
  8363. //StrContent.Append(" <td>");
  8364. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + "3" + "\"," + Qdyw + ",\"3\",\"\")'>");
  8365. foreach (DataRow nodeRow in rows)
  8366. {
  8367. nodeCount += int.Parse(nodeRow["总数"].ToString());
  8368. }
  8369. StrContent.Append(nodeCount.ToString());
  8370. //StrContent.Append("</td>");
  8371. StrContent.Append("</a></b></td>");
  8372. StrContent.Append(" <td></td>");
  8373. StrContent.Append(" <td></td>");
  8374. StrContent.Append(" </tr>");
  8375. StrContent.Append(" <tr>");
  8376. StrContent.Append(" <td></td>");
  8377. StrContent.Append(" <td></td>");
  8378. StrContent.Append(" <td></td>");
  8379. StrContent.Append(" <td></td>");
  8380. StrContent.Append(" <td>转办</td>");
  8381. DataRow[] transRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办'");
  8382. int transCount = 0;
  8383. //StrContent.Append(" <td>");
  8384. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"\")'>");
  8385. foreach (DataRow nodeRow in transRows)
  8386. {
  8387. transCount += int.Parse(nodeRow["总数"].ToString());
  8388. }
  8389. StrContent.Append(transCount.ToString());
  8390. //StrContent.Append("</td>");
  8391. StrContent.Append("</a></b></td>");
  8392. StrContent.Append(" <td>回访满意</td>");
  8393. DataRow[] manyiRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办' and 满意度='满意'");
  8394. int manyiRowsCount = 0;
  8395. //StrContent.Append(" <td>");
  8396. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"1\")'>");
  8397. foreach (DataRow nodeRow in manyiRows)
  8398. {
  8399. manyiRowsCount += int.Parse(nodeRow["总数"].ToString());
  8400. }
  8401. StrContent.Append(manyiRowsCount.ToString());
  8402. //StrContent.Append("</td>");
  8403. StrContent.Append("</a></b></td>");
  8404. StrContent.Append(" </tr>");
  8405. StrContent.Append(" <tr>");
  8406. StrContent.Append(" <td></td>");
  8407. StrContent.Append(" <td></td>");
  8408. StrContent.Append(" <td></td>");
  8409. StrContent.Append(" <td></td>");
  8410. StrContent.Append(" <td></td>");
  8411. StrContent.Append(" <td></td>");
  8412. StrContent.Append(" <td>回访一般</td>");
  8413. DataRow[] yibanRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办' and 满意度='一般'");
  8414. int yibanRowsCount = 0;
  8415. //StrContent.Append(" <td>");
  8416. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"2\")'>");
  8417. foreach (DataRow nodeRow in yibanRows)
  8418. {
  8419. yibanRowsCount += int.Parse(nodeRow["总数"].ToString());
  8420. }
  8421. StrContent.Append(yibanRowsCount.ToString());
  8422. //StrContent.Append("</td>");
  8423. StrContent.Append("</a></b></td>");
  8424. StrContent.Append(" </tr>");
  8425. StrContent.Append(" <tr>");
  8426. StrContent.Append(" <td></td>");
  8427. StrContent.Append(" <td></td>");
  8428. StrContent.Append(" <td></td>");
  8429. StrContent.Append(" <td></td>");
  8430. StrContent.Append(" <td></td>");
  8431. StrContent.Append(" <td></td>");
  8432. StrContent.Append(" <td>回访不满意</td>");
  8433. DataRow[] bumanyiRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办' and 满意度='不满意'");
  8434. int bumanyiRowsCount = 0;
  8435. //StrContent.Append(" <td>");
  8436. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"3\")'>");
  8437. foreach (DataRow nodeRow in bumanyiRows)
  8438. {
  8439. bumanyiRowsCount += int.Parse(nodeRow["总数"].ToString());
  8440. }
  8441. StrContent.Append(bumanyiRowsCount.ToString());
  8442. //StrContent.Append("</td>");
  8443. StrContent.Append("</a></b></td>");
  8444. StrContent.Append(" </tr>");
  8445. }
  8446. }
  8447. }
  8448. /// <summary>
  8449. /// 获取业务类型
  8450. /// </summary>
  8451. public List<Model.T_Wo_WorkOrderType> GetWorkTypeModelList()
  8452. {
  8453. //最终需要返回的菜单
  8454. List<Model.T_Wo_WorkOrderType> newModelList = new List<T_Wo_WorkOrderType>();
  8455. Model.PageData<Model.T_Wo_WorkOrderType> pageModel = new Model.PageData<Model.T_Wo_WorkOrderType>();
  8456. BLL.T_Wo_WorkOrderType bll = new BLL.T_Wo_WorkOrderType();
  8457. //获取业务类型列表
  8458. List<Model.T_Wo_WorkOrderType> WorkTypeModelList = bll.GetModelList("");
  8459. if (WorkTypeModelList != null && WorkTypeModelList.Count > 0)
  8460. {
  8461. //获取默认根节点
  8462. Model.T_Wo_WorkOrderType rootNode = WorkTypeModelList.FirstOrDefault(m => m.F_ParentId == 0);
  8463. //获取一级节点
  8464. List<Model.T_Wo_WorkOrderType> rootModelList = WorkTypeModelList.Where(t => t.F_ParentId == rootNode.F_WorkOrderTypeId).ToList();
  8465. if (rootModelList != null && rootModelList.Count > 0)
  8466. {
  8467. foreach (T_Wo_WorkOrderType WorkOrderTypeModel in rootModelList)
  8468. {
  8469. List<Model.T_Wo_WorkOrderType> nullModelList = new List<T_Wo_WorkOrderType>();
  8470. WorkOrderTypeModel.WorkTypeModelList = nullModelList;
  8471. newModelList.Add(GetWorkTypeModelChild(WorkOrderTypeModel, WorkOrderTypeModel, WorkTypeModelList));
  8472. }
  8473. }
  8474. }
  8475. return newModelList;
  8476. }
  8477. //获取所有子集
  8478. public Model.T_Wo_WorkOrderType GetWorkTypeModelChild(T_Wo_WorkOrderType rootNode, T_Wo_WorkOrderType WorkOrderTypeModel, List<Model.T_Wo_WorkOrderType> WorkTypeModelList)
  8479. {
  8480. //获取子集节点
  8481. List<Model.T_Wo_WorkOrderType> sonModelList = WorkTypeModelList.Where(t => t.F_ParentId == WorkOrderTypeModel.F_WorkOrderTypeId).ToList();
  8482. if (sonModelList != null && sonModelList.Count > 0)
  8483. {
  8484. foreach (T_Wo_WorkOrderType workOrderTypeModel in sonModelList)
  8485. {
  8486. //获取子子集
  8487. List<Model.T_Wo_WorkOrderType> childModelList = WorkTypeModelList.Where(t => t.F_ParentId == workOrderTypeModel.F_WorkOrderTypeId).ToList();
  8488. if (childModelList != null && childModelList.Count > 0)
  8489. {
  8490. GetWorkTypeModelChild(rootNode, workOrderTypeModel, WorkTypeModelList);
  8491. }
  8492. else
  8493. {
  8494. rootNode.WorkTypeModelList.Add(workOrderTypeModel);
  8495. }
  8496. }
  8497. }
  8498. return rootNode;
  8499. }
  8500. #endregion
  8501. #region 获取在线坐席
  8502. /// <summary>
  8503. /// 获取在线坐席
  8504. /// </summary>
  8505. /// <returns></returns>
  8506. [ActionName("GetLoginUserInfo")]
  8507. [HttpGet]
  8508. public string GetLoginUserInfo()
  8509. {
  8510. //数据结果集
  8511. ResponseData dataModel = new ResponseData();
  8512. try
  8513. {
  8514. dataModel.code = 0;
  8515. dataModel.data = recordBLL.GetLoginUserInfo();
  8516. return JsonConvert.SerializeObject(dataModel);
  8517. }
  8518. catch (Exception ex)
  8519. {
  8520. dataModel.code = 200;
  8521. dataModel.msg = ex.Message;
  8522. return JsonConvert.SerializeObject(dataModel);
  8523. }
  8524. }
  8525. #endregion
  8526. #region 获取坐席微信/微博工单数量
  8527. /// <summary>
  8528. /// 获取坐席微信/微博工单数量
  8529. /// </summary>
  8530. /// <param name="StartDate">开始日期</param>
  8531. /// <param name="EndDate">结束日期</param>
  8532. /// <returns></returns>
  8533. public int wxwbWorkOrderCount(string type, string startDate, string endDate, int wxwbtotalCount)
  8534. {
  8535. int totalCount = 0;
  8536. try
  8537. {
  8538. StringBuilder returnStr = new StringBuilder();
  8539. string wxAddUrl = "http://rexian.zzmetro.com/api/external/" + type;
  8540. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  8541. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  8542. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  8543. if (ResultModel != null)
  8544. {
  8545. if (ResultModel.service != null && ResultModel.service > 0 && ResultModel.service > wxwbtotalCount)
  8546. {
  8547. totalCount = ResultModel.service - wxwbtotalCount;
  8548. }
  8549. }
  8550. }
  8551. catch (Exception ex)
  8552. {
  8553. }
  8554. return totalCount;
  8555. }
  8556. /// <summary>
  8557. /// 获取坐席微信/微博工单数量
  8558. /// </summary>
  8559. /// <param name="StartDate">开始日期</param>
  8560. /// <param name="EndDate">结束日期</param>
  8561. /// <returns></returns>
  8562. public int WorkOrderCount(int? busType, string startDate, string endDate)
  8563. {
  8564. int totalCount = 0;
  8565. try
  8566. {
  8567. //工单数量busType=1, F_REPAIRMANID<=2是语音;busType=2, F_REPAIRMANID=3微信;busType=3, F_REPAIRMANID==4微博
  8568. totalCount = recordBLL.WorkOrderCount(busType, startDate, endDate);
  8569. StringBuilder returnStr = new StringBuilder();
  8570. string wxAddUrl = "http://rexian.zzmetro.com/api/external/wxcount";
  8571. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  8572. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  8573. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  8574. if (ResultModel != null)
  8575. {
  8576. if (ResultModel.service != null && ResultModel.service > 0 && ResultModel.service > totalCount)
  8577. {
  8578. totalCount = ResultModel.service - totalCount;
  8579. }
  8580. }
  8581. }
  8582. catch(Exception ex)
  8583. {
  8584. }
  8585. return totalCount;
  8586. }
  8587. /// <summary>
  8588. /// 获取其他坐席微信/微博工单数量
  8589. /// </summary>
  8590. /// <param name="StartDate">开始日期</param>
  8591. /// <param name="EndDate">结束日期</param>
  8592. /// <returns></returns>
  8593. public int WorkOrderOtherCount(int? busType, string startDate, string endDate)
  8594. {
  8595. int totalCount = 0;
  8596. try
  8597. {
  8598. //工单数量
  8599. int allWXCount = recordBLL.WorkOrderCount(busType, startDate, endDate);
  8600. StringBuilder returnStr = new StringBuilder();
  8601. string wxAddUrl = "http://rexian.zzmetro.com/api/external/wxcount";
  8602. // rexian.zzmetro.com
  8603. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  8604. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  8605. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  8606. if (ResultModel != null)
  8607. {
  8608. if (ResultModel.service != null && ResultModel.service > 0 && ResultModel.service > totalCount)
  8609. {
  8610. totalCount = ResultModel.service - allWXCount - allWXCount;
  8611. }
  8612. }
  8613. }
  8614. catch(Exception ex)
  8615. {
  8616. }
  8617. return totalCount;
  8618. }
  8619. #endregion
  8620. #region 其他报表 流失率
  8621. #endregion
  8622. }
  8623. }