地铁二期项目正式开始

ReportController.cs 480KB

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  1. using Newtonsoft.Json;
  2. using Newtonsoft.Json.Linq;
  3. using System;
  4. using System.Collections;
  5. using System.Collections.Generic;
  6. using System.Data;
  7. using System.IO;
  8. using System.Linq;
  9. using System.Net;
  10. using System.Text;
  11. using System.Text.RegularExpressions;
  12. using System.Web;
  13. using System.Web.Http.Filters;
  14. using System.Web.Mvc;
  15. using System.Web.Script.Serialization;
  16. using YTSoft.BaseCallCenter.Model;
  17. using YTSoft.BaseCallCenter.MVCWeb.Commons;
  18. using YTSoft.BaseCallCenter.MVCWeb.Models;
  19. using YTSoft.Common;
  20. namespace YTSoft.BaseCallCenter.MVCWeb.Controllers
  21. {
  22. public class ReportController : Controller
  23. {
  24. BLL.T_Call_CallRecords recordBLL = new BLL.T_Call_CallRecords();
  25. BLL.T_Wo_WorkOrderBase workorderBLL = new BLL.T_Wo_WorkOrderBase();
  26. int rxzhj = 0;
  27. int wxzhj = 0;
  28. int wbzhj = 0;
  29. //
  30. // GET: /Report/
  31. public ActionResult Index()
  32. {
  33. return View();
  34. }
  35. //
  36. // 主页面来电类型比例分析
  37. public ActionResult IndexCenterCallPre(string type, string strdate)
  38. {
  39. string res = "0^0";
  40. int c1 = 0;//自助服务
  41. int c2 = 0;//人工服务
  42. int count = 0;//总数
  43. DataTable dt = new DataTable();
  44. Models.WorkOrderPieModel model = new Models.WorkOrderPieModel();
  45. model.PieTypeArrName = "[]";
  46. model.PieDataJson = "[]";
  47. string sql = "";
  48. try
  49. {
  50. //查询按钮
  51. if (!string.IsNullOrEmpty(strdate))
  52. {
  53. string startdate = strdate.Split('~')[0].Trim();
  54. string enddate = strdate.Split('~')[1].Trim();
  55. sql += " and F_CREATEDATE>= '" + startdate.Trim()+"'" ;
  56. sql += " and F_CREATEDATE<= '" + enddate.Trim() + "'";
  57. }
  58. dt = new YTSoft.BaseCallCenter.BLL.T_Wo_WorkOrderBase().GetList("1=1 " + sql + " order by F_WORKORDERTYPEID").Tables[0];
  59. if (dt != null)
  60. {
  61. #region
  62. count = dt.Rows.Count;
  63. c1 = dt.Select("F_WORKORDERTYPEID=1 ").Length;
  64. c2 = count - c1;
  65. model.PieTypeArrName = "['自助服务'";
  66. model.PieDataJson = "[{ value:" + c1 + ",name: '自助服务'}";
  67. model.PieTypeArrName += ",'人工服务']";
  68. model.PieDataJson += ",{value:" + c2 + ",name: '人工服务'}]";
  69. #endregion
  70. }
  71. }
  72. catch (Exception err)
  73. {
  74. }
  75. finally
  76. {
  77. dt.Clear();
  78. dt.Dispose();
  79. res = c1.ToString() + "^" + c2.ToString();
  80. }
  81. return View(model);
  82. }
  83. //
  84. // 主页面工单类型比例分析
  85. public ActionResult IndexCenterWorkOrderPre(string type, string strdate)
  86. {
  87. Models.WorkOrderPieModel model = new Models.WorkOrderPieModel();
  88. model.PieTypeArrName = "[]";
  89. model.PieDataJson = "[]";
  90. DataTable dt = new DataTable();
  91. try
  92. {
  93. string startdate = strdate.Split('~')[0].Trim();
  94. string enddate = strdate.Split('~')[1].Trim();
  95. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=1 ");
  96. if (namelist != null)
  97. {
  98. dt = new BLL.T_Wo_WorkOrderBase().GetList(" F_CREATEDATE>='"+ startdate +"'"+ "and F_CREATEDATE <='"+ enddate+"'").Tables[0];
  99. string arrname = "";
  100. string arrjson = "";//{ value: 31, name: '咨询' },
  101. int i = 0;
  102. int count = 0;
  103. foreach (Model.T_Wo_WorkOrderType m in namelist)
  104. {
  105. count = dt.Select("F_FILEFLAG=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  106. if (i == 0)
  107. {
  108. arrname += "'" + m.F_Name.Trim() + "'";
  109. arrjson += "{ value: " + count.ToString() + ", name: '" + m.F_Name.Trim() + "' }";
  110. }
  111. else
  112. {
  113. arrname += ",'" + m.F_Name.Trim() + "'";
  114. arrjson += ",{ value: " + count.ToString() + ", name: '" + m.F_Name.Trim() + "' }";
  115. }
  116. i++;
  117. }
  118. model.PieTypeArrName = "[" + arrname + "]";
  119. model.PieDataJson = "[" + arrjson + "]";
  120. }
  121. }
  122. catch
  123. { }
  124. finally
  125. {
  126. dt.Clear();
  127. dt.Dispose();
  128. }
  129. return View(model);
  130. }
  131. //
  132. // 主页面工单类型时间段比例分析
  133. public ActionResult IndexCenterWorkOrderTimeBar(string type, string strdate)
  134. {
  135. Models.WorkOrderPieModel model = new Models.WorkOrderPieModel();
  136. model.PieTypeArrName = "[]";
  137. model.PieDataJson = "[]";
  138. DataTable dt = new DataTable();
  139. try
  140. {
  141. string startdate = strdate.Split('~')[0].Trim();
  142. string enddate = strdate.Split('~')[1].Trim();
  143. DataTable datas = recordBLL.GetWorkOrderWeekData(startdate, enddate);
  144. if (datas != null)
  145. {
  146. for (int i = 1; i < 8; i++)
  147. {
  148. DataRow[] rowsZX = datas.Select("Weeks=" + i + " and BusinessType=" + 6);
  149. if (rowsZX != null && rowsZX.Length > 0)
  150. {
  151. model.Week1 += ",";
  152. model.Week1 += rowsZX[0]["callInCount"];
  153. }
  154. else
  155. {
  156. model.Week1 += ",";
  157. model.Week1 += 0;
  158. }
  159. DataRow[] rowsBY = datas.Select("Weeks=" + i + " and BusinessType=" + 18);
  160. if (rowsBY != null && rowsBY.Length > 0)
  161. {
  162. model.Week2 += ",";
  163. model.Week2 += rowsBY[0]["callInCount"];
  164. }
  165. else
  166. {
  167. model.Week2 += ",";
  168. model.Week2 += 0;
  169. }
  170. DataRow[] rowsGS = datas.Select("Weeks=" + i + " and BusinessType=" + 19);
  171. if (rowsGS != null && rowsGS.Length > 0)
  172. {
  173. model.Week3 += ",";
  174. model.Week3 += rowsGS[0]["callInCount"];
  175. }
  176. else
  177. {
  178. model.Week3 += ",";
  179. model.Week3 += 0;
  180. }
  181. DataRow[] rowsJY = datas.Select("Weeks=" + i + " and BusinessType=" + 14);
  182. if (rowsJY != null && rowsJY.Length > 0)
  183. {
  184. model.Week4 += ",";
  185. model.Week4 += rowsJY[0]["callInCount"];
  186. }
  187. else
  188. {
  189. model.Week4 += ",";
  190. model.Week4 += 0;
  191. }
  192. DataRow[] rowsTS = datas.Select("Weeks=" + i + " and BusinessType=" + 3);
  193. if (rowsTS != null && rowsTS.Length > 0)
  194. {
  195. model.Week5 += ",";
  196. model.Week5 += rowsTS[0]["callInCount"];
  197. }
  198. else
  199. {
  200. model.Week5 += ",";
  201. model.Week5 += 0;
  202. }
  203. }
  204. model.Week1 = model.Week1.Trim(',');
  205. model.Week2 = model.Week2.Trim(',');
  206. model.Week3 = model.Week3.Trim(',');
  207. model.Week4 = model.Week4.Trim(',');
  208. model.Week5 = model.Week5.Trim(',');
  209. }
  210. }
  211. catch
  212. { }
  213. finally
  214. {
  215. dt.Clear();
  216. dt.Dispose();
  217. }
  218. return View(model);
  219. }
  220. #region 来电时间分布图
  221. public ActionResult CallInMatch()
  222. {
  223. WorkOrderMyModel model = new WorkOrderMyModel();
  224. return View(model);
  225. }
  226. /// <summary>
  227. /// 获取曲线数据信息
  228. /// </summary>
  229. /// <param name="page">当前页码</param>
  230. /// <param name="limit">每页数据量</param>
  231. /// <param name="sqlWhere">查询条件</param>
  232. /// <returns></returns>
  233. [ActionName("GetdTypeData")]
  234. [HttpGet]
  235. public string GetdTypeData(DateTime? NowDateTime, int? busType, string dType, string dateParty)
  236. {
  237. //数据结果集
  238. ResponseData dataModel = new ResponseData();
  239. try
  240. {
  241. string startDate = "";
  242. string endDate = "";
  243. if (!string.IsNullOrEmpty(dateParty))
  244. {
  245. startDate = dateParty.Substring(0, 10);
  246. endDate = dateParty.Substring(12);
  247. }
  248. else
  249. {
  250. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  251. }
  252. dataModel.code = 0;
  253. dataModel.data = recordBLL.GetdTypeData(dType, busType, startDate, endDate);
  254. return JsonConvert.SerializeObject(dataModel);
  255. }
  256. catch (Exception ex)
  257. {
  258. dataModel.code = 200;
  259. dataModel.msg = ex.Message;
  260. return JsonConvert.SerializeObject(dataModel);
  261. }
  262. }
  263. /// <summary>
  264. /// 获取工单信息
  265. /// </summary>
  266. /// <param name="page">当前页码</param>
  267. /// <param name="limit">每页数据量</param>
  268. /// <param name="sqlWhere">查询条件</param>
  269. /// <returns></returns>
  270. [ActionName("CallInMatchData")]
  271. [HttpGet]
  272. public string CallInMatchData(DateTime? NowDateTime, string dateParty)
  273. { //数据结果集
  274. ResponseData dataModel = new ResponseData();
  275. try
  276. {
  277. string startDate = "";
  278. string endDate = "";
  279. if (!string.IsNullOrEmpty(dateParty))
  280. {
  281. startDate = dateParty.Substring(0, 10);
  282. endDate = dateParty.Substring(12);
  283. }
  284. else
  285. {
  286. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  287. }
  288. dataModel.code = 0;
  289. dataModel.data = recordBLL.GetHourData(startDate, endDate);
  290. return JsonConvert.SerializeObject(dataModel);
  291. }
  292. catch (Exception ex)
  293. {
  294. dataModel.code = 200;
  295. dataModel.msg = ex.Message;
  296. return JsonConvert.SerializeObject(dataModel);
  297. }
  298. }
  299. /// <summary>
  300. /// 获取工单信息
  301. /// </summary>
  302. /// <param name="page">当前页码</param>
  303. /// <param name="limit">每页数据量</param>
  304. /// <param name="sqlWhere">查询条件</param>
  305. /// <returns></returns>
  306. [ActionName("CallInMatchDataList")]
  307. [HttpGet]
  308. public string CallInMatchDataList(DateTime? NowDateTime, int page, int limit,
  309. string dateParty, string CallHour,string linkman,string calltype,string ywtype)
  310. { //数据结果集
  311. ResponseData dataModel = new ResponseData();
  312. try
  313. {
  314. string startDate = "";
  315. string endDate = "";
  316. string sql = " ";
  317. if (!string.IsNullOrEmpty(dateParty))
  318. {
  319. startDate = dateParty.Substring(0, 10);
  320. endDate = dateParty.Substring(12);
  321. }
  322. else
  323. {
  324. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  325. }
  326. if (startDate.Trim()== endDate.Trim()) {
  327. sql += " and BeginTime>= '" + startDate + " 00:00:00'";
  328. sql += " and BeginTime<= '" + endDate + " 23:59:59'";
  329. }
  330. else {
  331. sql += " and BeginTime>= '" + startDate + "'";
  332. sql += " and BeginTime<= '" + endDate + "'";
  333. }
  334. if (!String.IsNullOrEmpty (CallHour))
  335. {
  336. sql += "and CallType=0 and DATEPART(HH, BeginTime)=" + CallHour;
  337. }
  338. //坐席工号
  339. if (!String.IsNullOrEmpty(linkman))
  340. {
  341. sql += "and UserCode=" + linkman;
  342. }
  343. //呼叫方向,1呼出0呼入calltype
  344. switch (calltype)
  345. {
  346. case "0":sql = sql + "and CallType=0";break;
  347. case "1": sql = sql + "and CallType=1"; break;
  348. default: break;
  349. }
  350. switch (Server.UrlDecode( ywtype))
  351. {
  352. case "1": sql = sql + " and CallType=0 and BusinessType=1"; break;//咨询
  353. case "2": sql = sql + " and CallType=0 and BusinessType=2"; break;//建议
  354. case "3": sql = sql + " and CallType=0 and BusinessType=3"; break;//表扬
  355. case "4": sql = sql + " and CallType=0 and BusinessType=4"; break;//挂失
  356. case "9": sql = sql + " and CallType=0 and BusinessType=9"; break;//投诉
  357. case "9999": sql = sql + " and CallType=0 and CallId not in ( select CallId from T_Call_CallRecords where BusinessType in (1,2,3,4,9 ))"; break;//放弃排队
  358. default: break;
  359. //case "1": sql = sql + " and CallType=0 and F_ServiceType=1"; break;//咨询
  360. //case "2": sql = sql + " and CallType=0 and F_ServiceType=2"; break;//投诉
  361. //case "3": sql = sql + " and CallType=0 and F_ServiceType=3"; break;//建议
  362. //case "4": sql = sql + " and CallType=0 and F_ServiceType=4"; break;//表扬
  363. //case "5": sql = sql + " and CallType=0 and F_ServiceType=5"; break;//挂失
  364. //case "9999": sql = sql + " and CallType=0 and CallId not in ( select CallId from T_Call_CallRecords where F_ServiceType in (1,2,3,4,5 ))"; break;//放弃排队
  365. //default: break;
  366. }
  367. DataTable dt = new DataTable();
  368. int recordCount = 0;
  369. Model.PageData<Model.T_Call_CallRecords> pageModel = new Model.PageData<Model.T_Call_CallRecords>();
  370. dt = BLL.PagerBLL.GetListPager(
  371. "T_Call_CallRecords",
  372. "CallId",
  373. " *,CONVERT(varchar, BeginTime, 120 ) as BeginTimeNew,CONVERT(varchar, TalkStartTime, 120 ) as TalkStartTimeNew,CONVERT(varchar, TalkEndTime, 120 ) as TalkEndTimeNew,CONVERT(varchar, TalkStartTime, 120 ) as TalkStartTimeNew,CONVERT(varchar, TalkEndTime, 120 ) as TalkEndTimeNew"+
  374. @",(select top 1 F_ScaleResume from T_Cus_CustomerBase n where CallNumber=n.F_Telephone) as F_ScaleResume
  375. ,case
  376. when BusinessType=1 then '咨询'
  377. when BusinessType=2 then '建议'
  378. when BusinessType=3 then '表扬'
  379. when BusinessType=4 then '挂失'
  380. when BusinessType=9 then '投诉'
  381. when F_ServiceType=1 then '咨询'
  382. when F_ServiceType = 2 then '投诉'
  383. when F_ServiceType = 3 then '建议'
  384. when F_ServiceType = 4 then '表扬'
  385. when F_ServiceType = 5 then '挂失'
  386. else '' end as
  387. BType, case when (isnull(BusinessType,0)>0 or isnull(F_ServiceType,0)>0) then '人工服务' else '' end as ywtype ",
  388. sql,
  389. "ORDER BY CallId desc",
  390. limit,
  391. page,
  392. true,
  393. out recordCount);
  394. dataModel.code = 0;
  395. //dataModel.data = recordBLL.GetHourDataList(CallHour,startDate, endDate);
  396. dataModel.count = recordCount;
  397. dataModel.data = dt;
  398. return JsonConvert.SerializeObject(dataModel);
  399. }
  400. catch (Exception ex)
  401. {
  402. dataModel.code = 200;
  403. dataModel.msg = ex.Message;
  404. return JsonConvert.SerializeObject(dataModel);
  405. }
  406. }
  407. /// <summary>
  408. /// 图标数据
  409. /// </summary>
  410. /// <param name="page">当前页码</param>
  411. /// <param name="limit">每页数据量</param>
  412. /// <param name="sqlWhere">查询条件</param>
  413. /// <returns></returns>
  414. public string CallInMatchChartData(DateTime? NowDateTime, string dateParty)
  415. {
  416. //数据结果集
  417. MainChartModel dataModel = new MainChartModel();
  418. string startDate = "";
  419. string endDate = "";
  420. if (!string.IsNullOrEmpty(dateParty))
  421. {
  422. startDate = dateParty.Substring(0, 10);
  423. endDate = dateParty.Substring(12);
  424. }
  425. else
  426. {
  427. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  428. }
  429. DataTable table = recordBLL.GetHourData(startDate, endDate);
  430. //拼接数据
  431. if (table != null && table.Rows.Count > 0)
  432. {
  433. int[] strArr = new int[24];
  434. int[] intArr = new int[24];
  435. for (int i = 0; i < 24; i++)
  436. {
  437. strArr[i] = i;
  438. DataRow[] row = table.Select("CallHour=" + i);
  439. if (row != null && row.Length > 0)
  440. {
  441. intArr[i] = (int)row[0]["callInCount"];
  442. }
  443. else
  444. {
  445. intArr[i] = 0;
  446. }
  447. }
  448. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  449. dataModel.datas = JsonConvert.SerializeObject(intArr);
  450. }
  451. return JsonConvert.SerializeObject(dataModel);
  452. }
  453. #endregion
  454. #region 咨询业务类型分布图
  455. public ActionResult zxywtype()
  456. {
  457. WorkOrderMyModel model = new WorkOrderMyModel();
  458. return View(model);
  459. }
  460. // 咨询业务比例分析
  461. /// <summary>
  462. /// 获取工单信息
  463. /// </summary>
  464. /// <param name="page">当前页码</param>
  465. /// <param name="limit">每页数据量</param>
  466. /// <param name="sqlWhere">查询条件</param>
  467. /// <returns></returns>
  468. [ActionName("zxywtypeWorkOrderPreData")]
  469. [HttpGet]
  470. public string zxywtypeWorkOrderPreData(DateTime? NowDateTime, string dateParty)
  471. {
  472. //数据结果集
  473. ResponseData dataModel = new ResponseData();
  474. DataTable dt = new DataTable();
  475. int counthj = 0;
  476. try
  477. {
  478. string startDate = "";
  479. string endDate = "";
  480. if (!string.IsNullOrEmpty(dateParty))
  481. {
  482. //startDate = dateParty.Substring(0, 10);
  483. //endDate = dateParty.Substring(12);
  484. startDate = dateParty.Split('~')[0].Trim();
  485. endDate = dateParty.Split('~')[1].Trim();
  486. }
  487. else
  488. {
  489. startDate = DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00";
  490. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  491. }
  492. DataTable newTable = new DataTable();
  493. newTable.Columns.Add("TypeID");
  494. newTable.Columns.Add("业务类型");
  495. newTable.Columns.Add("工单数量");
  496. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  497. if (namelist != null)
  498. {
  499. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='"+ startDate + "'and F_CREATEDATE<='"+ endDate+ "' and F_FILEFLAG=6").Tables[0];
  500. int i = 0;
  501. int count = 0;
  502. DataRow dataRow;
  503. foreach (Model.T_Wo_WorkOrderType m in namelist)
  504. {
  505. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  506. dataRow = newTable.NewRow();
  507. dataRow["TypeID"] = m.F_WorkOrderTypeId.ToString();
  508. dataRow["业务类型"] = m.F_Name.Trim();
  509. dataRow["工单数量"] = count.ToString();
  510. newTable.Rows.Add(dataRow);
  511. counthj = counthj + count;
  512. i++;
  513. }
  514. dataRow = newTable.NewRow();
  515. dataRow["TypeID"] = "";
  516. dataRow["业务类型"] = "总合计";
  517. dataRow["工单数量"] = counthj.ToString();
  518. newTable.Rows.Add(dataRow);
  519. }
  520. dataModel.code = 0;
  521. dataModel.data = newTable;
  522. dataModel.count = counthj;
  523. }
  524. catch (Exception ex)
  525. {
  526. dataModel.code = 200;
  527. dataModel.msg = ex.Message;
  528. }
  529. finally
  530. {
  531. dt.Clear();
  532. dt.Dispose();
  533. }
  534. return JsonConvert.SerializeObject(dataModel);
  535. }
  536. public string zxywtypeWorkOrderPre(DateTime? NowDateTime, string dateParty)
  537. {
  538. //数据结果集
  539. MainChartModel dataModel = new MainChartModel();
  540. string startDate = "";
  541. string endDate = "";
  542. DataTable dt = new DataTable();
  543. try
  544. {
  545. if (!string.IsNullOrEmpty(dateParty))
  546. {
  547. //startDate = dateParty.Substring(0, 10);
  548. //endDate = dateParty.Substring(12);
  549. startDate = dateParty.Split('~')[0].Trim();
  550. endDate = dateParty.Split('~')[1].Trim();
  551. }
  552. else
  553. {
  554. startDate = DateTime.Now.ToString("yyyy-MM-dd")+" 00:00:00";
  555. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  556. }
  557. DataTable newTable = new DataTable();
  558. newTable.Columns.Add("业务类型");
  559. newTable.Columns.Add("工单数量");
  560. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  561. if (namelist != null)
  562. {
  563. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='" + startDate + "'and F_CREATEDATE<='" + endDate+ "' and F_FILEFLAG=6").Tables[0];
  564. //dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  565. int i = 0;
  566. int count = 0;
  567. DataRow dataRow;
  568. foreach (Model.T_Wo_WorkOrderType m in namelist)
  569. {
  570. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  571. dataRow = newTable.NewRow();
  572. dataRow["业务类型"] = m.F_Name.Trim();
  573. dataRow["工单数量"] = count.ToString();
  574. newTable.Rows.Add(dataRow);
  575. i++;
  576. }
  577. }
  578. if (newTable != null && newTable.Rows.Count > 0)
  579. {
  580. string[] strArr = new string[newTable.Rows.Count];
  581. string contentArr = "";
  582. for (int i = 0; i < newTable.Rows.Count; i++)
  583. {
  584. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  585. if (i == 0)
  586. {
  587. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  588. }
  589. else
  590. {
  591. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  592. }
  593. }
  594. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  595. dataModel.datas = "[" + contentArr + "]";
  596. }
  597. }
  598. catch (Exception ex) { LogHelper.Default.WriteError(ex.Message, ex); }
  599. finally { dt.Clear();dt.Dispose(); }
  600. return JsonConvert.SerializeObject(dataModel);
  601. }
  602. #endregion
  603. #region 业务类型分布图
  604. public ActionResult YwTypeReport()
  605. {
  606. CallScreenModel callScreenModel = new CallScreenModel();
  607. //业务类型字典表
  608. callScreenModel.WorkOrderTypeModelList = GetWorkTypeModelList();
  609. return View(callScreenModel);
  610. }
  611. // 业务比例分析
  612. /// <summary>
  613. /// 获取工单信息
  614. /// </summary>
  615. /// <param name="page">当前页码</param>
  616. /// <param name="limit">每页数据量</param>
  617. /// <param name="sqlWhere">查询条件</param>
  618. /// <returns></returns>
  619. [ActionName("ywtypeWorkOrderPreData")]
  620. [HttpGet]
  621. public string ywtypeWorkOrderPreData(DateTime? NowDateTime, string dateParty,string bussType,string bussDetail)
  622. {
  623. //数据结果集
  624. ResponseData dataModel = new ResponseData();
  625. DataTable dt = new DataTable();
  626. int counthj = 0;
  627. try
  628. {
  629. string startDate = "";
  630. string endDate = "";
  631. if (!string.IsNullOrEmpty(dateParty))
  632. {
  633. //startDate = dateParty.Substring(0, 10);
  634. //endDate = dateParty.Substring(12);
  635. startDate = dateParty.Split('~')[0].Trim();
  636. endDate = dateParty.Split('~')[1].Trim();
  637. }
  638. else
  639. {
  640. startDate = DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00";
  641. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  642. }
  643. DataTable newTable = new DataTable();
  644. newTable.Columns.Add("TypeID");
  645. newTable.Columns.Add("业务类型");
  646. newTable.Columns.Add("工单数量");
  647. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=1 ");
  648. if (bussType == "" || bussType ==null)
  649. {
  650. if (namelist != null)
  651. {
  652. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  653. int j = dt.Rows.Count;
  654. int i = 0;
  655. DataRow dataRow;
  656. foreach (Model.T_Wo_WorkOrderType m in namelist)
  657. {
  658. int count = 0;
  659. count = dt.Select("F_FILEFLAG=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  660. dataRow = newTable.NewRow();
  661. dataRow["TypeID"] = m.F_WorkOrderTypeId.ToString();
  662. dataRow["业务类型"] = m.F_Name.Trim();
  663. dataRow["工单数量"] = count.ToString();
  664. newTable.Rows.Add(dataRow);
  665. counthj = counthj + count;
  666. i++;
  667. }
  668. //热线业务工单数
  669. dataRow = newTable.NewRow();
  670. dataRow["TypeID"] = 0;
  671. dataRow["业务类型"] = "热线系统工单数合计";
  672. dataRow["工单数量"] = dt.Select("F_REPAIRMANID<=2 ").Count();// counthj.ToString();
  673. int rxgd= dt.Select("F_REPAIRMANID<=2 ").Count();
  674. newTable.Rows.Add(dataRow);
  675. //微信业务工单数
  676. string startDate1 = startDate.Substring(0, 10);
  677. string endDate1 = endDate.Substring(0, 10);
  678. dataRow = newTable.NewRow();
  679. dataRow["TypeID"] = "0";
  680. dataRow["业务类型"] = "微信系统工单数合计";
  681. int wxCount = dt.Select("F_REPAIRMANID=3 ").Count();//WXWorkOrderCount(3, startDate1, endDate1);
  682. dataRow["工单数量"] = wxCount;
  683. newTable.Rows.Add(dataRow);
  684. //微博业务工单数
  685. dataRow = newTable.NewRow();
  686. dataRow["TypeID"] = "0";
  687. dataRow["业务类型"] = "微博系统工单数合计";
  688. int wbCount = dt.Select("F_REPAIRMANID=4 AND F_FILEFLAG <>0").Count(); // WXWorkOrderCount(4, startDate1, endDate1);
  689. dataRow["工单数量"] = wbCount;
  690. //总合计
  691. newTable.Rows.Add(dataRow);
  692. dataRow = newTable.NewRow();
  693. dataRow["TypeID"] = "0";
  694. dataRow["业务类型"] = "总合计";
  695. dataRow["工单数量"] = (rxgd + wxCount + wbCount).ToString();
  696. newTable.Rows.Add(dataRow);
  697. }
  698. }
  699. else {
  700. if (bussType=="3")
  701. {
  702. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId in (4,17) " );
  703. }
  704. else {
  705. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId= "+ bussType);
  706. }
  707. if (namelist.Count==0)
  708. {
  709. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_WorkOrderTypeId= " + bussType);
  710. }
  711. if (namelist != null)
  712. {
  713. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  714. int j = dt.Rows.Count;
  715. int i = 0;
  716. int count = 0;
  717. DataRow dataRow;
  718. foreach (Model.T_Wo_WorkOrderType m in namelist)
  719. {
  720. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + " and F_FILEFLAG=" + bussType).Length;
  721. dataRow = newTable.NewRow();
  722. dataRow["TypeID"] = m.F_WorkOrderTypeId.ToString();
  723. dataRow["业务类型"] = m.F_Name.Trim();
  724. dataRow["工单数量"] = count.ToString();
  725. newTable.Rows.Add(dataRow);
  726. counthj = counthj + count;
  727. i++;
  728. }
  729. dataRow = newTable.NewRow();
  730. dataRow["TypeID"] = "0";
  731. dataRow["业务类型"] = "总合计";
  732. dataRow["工单数量"] = counthj.ToString();
  733. newTable.Rows.Add(dataRow);
  734. }
  735. }
  736. dataModel.code = 0;
  737. dataModel.data = newTable;
  738. dataModel.count = counthj;
  739. }
  740. catch (Exception ex)
  741. {
  742. dataModel.code = 200;
  743. dataModel.msg = ex.Message;
  744. }
  745. finally
  746. {
  747. dt.Clear();
  748. dt.Dispose();
  749. }
  750. return JsonConvert.SerializeObject(dataModel);
  751. }
  752. public string ywtypeWorkOrderPre(DateTime? NowDateTime, string dateParty, string bussType, string bussDetail)
  753. {
  754. //数据结果集
  755. MainChartModel dataModel = new MainChartModel();
  756. string startDate = "";
  757. string endDate = "";
  758. DataTable dt = new DataTable();
  759. try
  760. {
  761. if (!string.IsNullOrEmpty(dateParty))
  762. {
  763. //startDate = dateParty.Substring(0, 10);
  764. //endDate = dateParty.Substring(12);
  765. startDate = dateParty.Split('~')[0].Trim();
  766. endDate = dateParty.Split('~')[1].Trim();
  767. }
  768. else
  769. {
  770. startDate = DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00";
  771. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  772. }
  773. DataTable newTable = new DataTable();
  774. newTable.Columns.Add("业务类型");
  775. newTable.Columns.Add("工单数量");
  776. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=1 ");
  777. if (bussType == "" || bussType == null)
  778. {
  779. if (namelist != null)
  780. {
  781. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  782. int j = dt.Rows.Count;
  783. int i = 0;
  784. int count = 0;
  785. DataRow dataRow;
  786. foreach (Model.T_Wo_WorkOrderType m in namelist)
  787. {
  788. count = dt.Select("F_FILEFLAG=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  789. dataRow = newTable.NewRow();
  790. dataRow["业务类型"] = m.F_Name.Trim();
  791. dataRow["工单数量"] = count.ToString();
  792. newTable.Rows.Add(dataRow);
  793. i++;
  794. }
  795. }
  796. }
  797. else
  798. {
  799. if (bussType == "3")
  800. {
  801. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId in (4,17) ");
  802. }
  803. else
  804. {
  805. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId= " + bussType);
  806. }
  807. if (namelist.Count == 0)
  808. {
  809. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_WorkOrderTypeId= " + bussType);
  810. }
  811. if (namelist != null)
  812. {
  813. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  814. int i = 0;
  815. int count = 0;
  816. DataRow dataRow;
  817. foreach (Model.T_Wo_WorkOrderType m in namelist)
  818. {
  819. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + " and F_FILEFLAG=" + bussType).Length;
  820. dataRow = newTable.NewRow();
  821. dataRow["业务类型"] = m.F_Name.Trim();
  822. dataRow["工单数量"] = count.ToString();
  823. newTable.Rows.Add(dataRow);
  824. i++;
  825. }
  826. }
  827. }
  828. if (newTable != null && newTable.Rows.Count > 0)
  829. {
  830. string[] strArr = new string[newTable.Rows.Count];
  831. string contentArr = "";
  832. for (int i = 0; i < newTable.Rows.Count; i++)
  833. {
  834. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  835. if (i == 0)
  836. {
  837. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  838. }
  839. else
  840. {
  841. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  842. }
  843. }
  844. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  845. dataModel.datas = "[" + contentArr + "]";
  846. }
  847. }
  848. catch (Exception ex) { }
  849. finally { dt.Clear(); dt.Dispose(); }
  850. return JsonConvert.SerializeObject(dataModel);
  851. }
  852. /// 获取 微信/微博接口数量--放置咨询类
  853. /// </summary>
  854. /// <param name="StartDate">开始日期</param>
  855. /// <param name="EndDate">结束日期</param>
  856. /// <returns></returns>
  857. public int WXWorkOrderCount(int? busType, string startDate, string endDate)
  858. {
  859. int totalCount = 0;
  860. string wxAddUrl = "";
  861. try
  862. {
  863. StringBuilder returnStr = new StringBuilder();
  864. if (busType == 4)
  865. {
  866. wxAddUrl = "http://rexian.zzmetro.com/api/external/wbcount";
  867. }
  868. else
  869. {
  870. wxAddUrl = "http://rexian.zzmetro.com/api/external/wxcount";
  871. }
  872. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  873. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  874. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  875. if (ResultModel != null)
  876. {
  877. if (ResultModel.service > 0 && ResultModel.service > totalCount)
  878. {
  879. totalCount = ResultModel.service - totalCount;
  880. }
  881. }
  882. }
  883. catch (Exception ex)
  884. {
  885. }
  886. return totalCount;
  887. }
  888. #endregion
  889. #region 来电类型分布图
  890. public ActionResult CallInTypeMath()
  891. {
  892. WorkOrderMyModel model = new WorkOrderMyModel();
  893. return View(model);
  894. }
  895. /// <summary>
  896. /// 获取工单信息
  897. /// </summary>
  898. /// <param name="page">当前页码</param>
  899. /// <param name="limit">每页数据量</param>
  900. /// <param name="sqlWhere">查询条件</param>
  901. /// <returns></returns>
  902. [ActionName("CallInTypeMatchData")]
  903. [HttpGet]
  904. public string CallInTypeMatchData(DateTime? NowDateTime, string dateParty)
  905. {
  906. //数据结果集
  907. ResponseData dataModel = new ResponseData();
  908. string startDate = "";
  909. string endDate = "";
  910. if (!string.IsNullOrEmpty(dateParty))
  911. {
  912. startDate = dateParty.Substring(0, 10);
  913. endDate = dateParty.Substring(12);
  914. }
  915. else
  916. {
  917. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  918. }
  919. DataTable datas = recordBLL.GetBussTypeData(startDate, endDate);
  920. DataTable newTable = new DataTable();
  921. newTable.Columns.Add("来电类型");
  922. newTable.Columns.Add("来电次数");
  923. if (datas != null && datas.Rows.Count > 0)
  924. {
  925. DataRow dataRow;
  926. int otherCount = 0;
  927. foreach (DataRow thisRow in datas.Rows)
  928. {
  929. if (thisRow["BusinessType"].ToString() == "1")
  930. {
  931. dataRow = newTable.NewRow();
  932. dataRow["来电类型"] = "咨询";
  933. dataRow["来电次数"] = thisRow["callInCount"];
  934. newTable.Rows.Add(dataRow);
  935. }
  936. else if ((thisRow["BusinessType"].ToString() == "2"))
  937. {
  938. dataRow = newTable.NewRow();
  939. dataRow["来电类型"] = "建议";
  940. dataRow["来电次数"] = thisRow["callInCount"];
  941. newTable.Rows.Add(dataRow);
  942. }
  943. else if ((thisRow["BusinessType"].ToString() == "3"))
  944. {
  945. dataRow = newTable.NewRow();
  946. dataRow["来电类型"] = "表扬";
  947. dataRow["来电次数"] = thisRow["callInCount"];
  948. newTable.Rows.Add(dataRow);
  949. }
  950. else if ((thisRow["BusinessType"].ToString() == "4"))
  951. {
  952. dataRow = newTable.NewRow();
  953. dataRow["来电类型"] = "挂失";
  954. dataRow["来电次数"] = thisRow["callInCount"];
  955. newTable.Rows.Add(dataRow);
  956. }
  957. else if ((thisRow["BusinessType"].ToString() == "9"))
  958. {
  959. dataRow = newTable.NewRow();
  960. dataRow["来电类型"] = "投诉";
  961. dataRow["来电次数"] = thisRow["callInCount"];
  962. newTable.Rows.Add(dataRow);
  963. }
  964. else
  965. {
  966. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  967. {
  968. otherCount += int.Parse(thisRow["callInCount"].ToString());
  969. }
  970. }
  971. }
  972. dataRow = newTable.NewRow();
  973. dataRow["来电类型"] = "放弃排队";
  974. dataRow["来电次数"] = otherCount;
  975. newTable.Rows.Add(dataRow);
  976. }
  977. dataModel.code = 0;
  978. dataModel.data = newTable;
  979. return JsonConvert.SerializeObject(dataModel);
  980. }
  981. /// <summary>
  982. /// 图标数据
  983. /// </summary>
  984. /// <param name="page">当前页码</param>
  985. /// <param name="limit">每页数据量</param>
  986. /// <param name="sqlWhere">查询条件</param>
  987. /// <returns></returns>
  988. public string CallInTypeMatchChartData(DateTime? NowDateTime, string dateParty)
  989. {
  990. //数据结果集
  991. MainChartModel dataModel = new MainChartModel();
  992. string startDate = "";
  993. string endDate = "";
  994. if (!string.IsNullOrEmpty(dateParty))
  995. {
  996. startDate = dateParty.Substring(0, 10);
  997. endDate = dateParty.Substring(12);
  998. }
  999. else
  1000. {
  1001. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1002. }
  1003. DataTable datas = recordBLL.GetBussTypeData(startDate, endDate);
  1004. DataTable newTable = new DataTable();
  1005. newTable.Columns.Add("来电类型");
  1006. newTable.Columns.Add("来电次数");
  1007. if (datas != null && datas.Rows.Count > 0)
  1008. {
  1009. DataRow dataRow;
  1010. int otherCount = 0;
  1011. foreach (DataRow thisRow in datas.Rows)
  1012. {
  1013. if (thisRow["BusinessType"].ToString() == "1")
  1014. {
  1015. dataRow = newTable.NewRow();
  1016. dataRow["来电类型"] = "咨询";
  1017. dataRow["来电次数"] = thisRow["callInCount"];
  1018. newTable.Rows.Add(dataRow);
  1019. }
  1020. else if ((thisRow["BusinessType"].ToString() == "2"))
  1021. {
  1022. dataRow = newTable.NewRow();
  1023. dataRow["来电类型"] = "建议";
  1024. dataRow["来电次数"] = thisRow["callInCount"];
  1025. newTable.Rows.Add(dataRow);
  1026. }
  1027. else if ((thisRow["BusinessType"].ToString() == "3"))
  1028. {
  1029. dataRow = newTable.NewRow();
  1030. dataRow["来电类型"] = "表扬";
  1031. dataRow["来电次数"] = thisRow["callInCount"];
  1032. newTable.Rows.Add(dataRow);
  1033. }
  1034. else if ((thisRow["BusinessType"].ToString() == "4"))
  1035. {
  1036. dataRow = newTable.NewRow();
  1037. dataRow["来电类型"] = "挂失";
  1038. dataRow["来电次数"] = thisRow["callInCount"];
  1039. newTable.Rows.Add(dataRow);
  1040. }
  1041. else if ((thisRow["BusinessType"].ToString() == "9"))
  1042. {
  1043. dataRow = newTable.NewRow();
  1044. dataRow["来电类型"] = "投诉";
  1045. dataRow["来电次数"] = thisRow["callInCount"];
  1046. newTable.Rows.Add(dataRow);
  1047. }
  1048. else
  1049. {
  1050. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  1051. {
  1052. otherCount += int.Parse(thisRow["callInCount"].ToString());
  1053. }
  1054. }
  1055. }
  1056. dataRow = newTable.NewRow();
  1057. dataRow["来电类型"] = "放弃排队";
  1058. dataRow["来电次数"] = otherCount;
  1059. newTable.Rows.Add(dataRow);
  1060. }
  1061. if (newTable != null && newTable.Rows.Count > 0)
  1062. {
  1063. string[] strArr = new string[newTable.Rows.Count];
  1064. string contentArr = "";
  1065. for (int i = 0; i < newTable.Rows.Count; i++)
  1066. {
  1067. strArr[i] = newTable.Rows[i]["来电类型"].ToString();
  1068. if (i == 0)
  1069. {
  1070. contentArr += " { value: " + newTable.Rows[i]["来电次数"].ToString() + ", name: '" + newTable.Rows[i]["来电类型"].ToString() + "' }";
  1071. }
  1072. else
  1073. {
  1074. contentArr += " ,{ value: " + newTable.Rows[i]["来电次数"].ToString() + ", name: '" + newTable.Rows[i]["来电类型"].ToString() + "' }";
  1075. }
  1076. }
  1077. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  1078. dataModel.datas = "[" + contentArr + "]";
  1079. }
  1080. return JsonConvert.SerializeObject(dataModel);
  1081. }
  1082. #endregion
  1083. #region 工单类型分布图 接口数据
  1084. public ActionResult WorkOrderTypeMath()
  1085. {
  1086. WorkOrderMyModel model = new WorkOrderMyModel();
  1087. return View(model);
  1088. }
  1089. /// <summary>
  1090. /// 获取工单信息
  1091. /// </summary>
  1092. /// <param name="page">当前页码</param>
  1093. /// <param name="limit">每页数据量</param>
  1094. /// <param name="sqlWhere">查询条件</param>
  1095. /// <returns></returns>
  1096. [ActionName("WorkOrderTypeMathData")]
  1097. [HttpGet]
  1098. public string WorkOrderTypeMathData(DateTime? NowDateTime, string dateParty)
  1099. {
  1100. //数据结果集
  1101. ResponseData dataModel = new ResponseData();
  1102. try
  1103. {
  1104. string startDate = "";
  1105. string endDate = "";
  1106. int zhjcount = 0;
  1107. if (!string.IsNullOrEmpty(dateParty))
  1108. {
  1109. startDate = dateParty.Substring(0, 10);
  1110. endDate = dateParty.Substring(12);
  1111. }
  1112. else
  1113. {
  1114. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1115. }
  1116. DataTable datas = recordBLL.GetWorkOrderBussTypeData(startDate, endDate);
  1117. DataTable newTable = new DataTable();
  1118. newTable.Columns.Add("TypeID");
  1119. newTable.Columns.Add("业务类型");
  1120. newTable.Columns.Add("工单数量");
  1121. DataRow dataRow;
  1122. if (datas != null && datas.Rows.Count > 0)
  1123. {
  1124. foreach (DataRow thisRow in datas.Rows)
  1125. {
  1126. if (thisRow["BusinessType"].ToString() == "6")
  1127. {
  1128. dataRow = newTable.NewRow();
  1129. dataRow["TypeID"] = "6";
  1130. dataRow["业务类型"] = "咨询";
  1131. int totalCount = 0;
  1132. string getCount = thisRow["callInCount"].ToString();
  1133. if (!string.IsNullOrEmpty(getCount))
  1134. {
  1135. totalCount = int.Parse(getCount);
  1136. }
  1137. dataRow["工单数量"] = totalCount;
  1138. newTable.Rows.Add(dataRow);
  1139. zhjcount = zhjcount + totalCount;
  1140. }
  1141. else if ((thisRow["BusinessType"].ToString() == "14"))
  1142. {
  1143. dataRow = newTable.NewRow();
  1144. dataRow["TypeID"] = "14";
  1145. dataRow["业务类型"] = "建议";
  1146. dataRow["工单数量"] = thisRow["callInCount"];
  1147. zhjcount = zhjcount +Convert.ToInt32( thisRow["callInCount"].ToString());
  1148. newTable.Rows.Add(dataRow);
  1149. }
  1150. else if ((thisRow["BusinessType"].ToString() == "18"))
  1151. {
  1152. dataRow = newTable.NewRow();
  1153. dataRow["TypeID"] = "18";
  1154. dataRow["业务类型"] = "表扬";
  1155. dataRow["工单数量"] = thisRow["callInCount"];
  1156. zhjcount = zhjcount + Convert.ToInt32(thisRow["callInCount"].ToString());
  1157. newTable.Rows.Add(dataRow);
  1158. }
  1159. else if ((thisRow["BusinessType"].ToString() == "19"))
  1160. {
  1161. dataRow = newTable.NewRow();
  1162. dataRow["TypeID"] = "19";
  1163. dataRow["业务类型"] = "挂失";
  1164. dataRow["工单数量"] = thisRow["callInCount"];
  1165. zhjcount = zhjcount + Convert.ToInt32(thisRow["callInCount"].ToString());
  1166. newTable.Rows.Add(dataRow);
  1167. }
  1168. else if ((thisRow["BusinessType"].ToString() == "3"))
  1169. {
  1170. dataRow = newTable.NewRow();
  1171. dataRow["TypeID"] = "3";
  1172. dataRow["业务类型"] = "投诉";
  1173. dataRow["工单数量"] = thisRow["callInCount"];
  1174. zhjcount = zhjcount + Convert.ToInt32(thisRow["callInCount"].ToString());
  1175. newTable.Rows.Add(dataRow);
  1176. }
  1177. }
  1178. }
  1179. #region 合计
  1180. //热线系统
  1181. dataRow = newTable.NewRow();
  1182. dataRow["TypeID"] = "0";
  1183. dataRow["业务类型"] = "热线系统合计";
  1184. dataRow["工单数量"] = zhjcount;
  1185. newTable.Rows.Add(dataRow);
  1186. //微信
  1187. int wxCount = WXWorkOrderCount(3, startDate, endDate);
  1188. dataRow = newTable.NewRow();
  1189. dataRow["TypeID"] = "0";
  1190. dataRow["业务类型"] = "微信业务数";
  1191. dataRow["工单数量"] = wxCount;
  1192. newTable.Rows.Add(dataRow);
  1193. //微博
  1194. int wbCount = WXWorkOrderCount(4, startDate, endDate);
  1195. dataRow = newTable.NewRow();
  1196. dataRow["TypeID"] = "0";
  1197. dataRow["业务类型"] = "微博业务数";
  1198. dataRow["工单数量"] = wbCount;
  1199. newTable.Rows.Add(dataRow);
  1200. //合计
  1201. dataRow = newTable.NewRow();
  1202. dataRow["TypeID"] = "0";
  1203. dataRow["业务类型"] = "合计(不含未分类)";
  1204. dataRow["工单数量"] = zhjcount + wxCount + wbCount;
  1205. newTable.Rows.Add(dataRow);
  1206. #endregion
  1207. dataModel.code = 0;
  1208. dataModel.data = newTable;
  1209. }
  1210. catch (Exception ex)
  1211. {
  1212. dataModel.code = 200;
  1213. dataModel.msg = ex.Message;
  1214. }
  1215. return JsonConvert.SerializeObject(dataModel);
  1216. }
  1217. /// <summary>
  1218. /// 图标数据
  1219. /// </summary>
  1220. /// <param name="page">当前页码</param>
  1221. /// <param name="limit">每页数据量</param>
  1222. /// <param name="sqlWhere">查询条件</param>
  1223. /// <returns></returns>
  1224. public string WorkOrderTypeMathChartData(DateTime? NowDateTime, string dateParty)
  1225. {
  1226. //数据结果集
  1227. MainChartModel dataModel = new MainChartModel();
  1228. string startDate = "";
  1229. string endDate = "";
  1230. if (!string.IsNullOrEmpty(dateParty))
  1231. {
  1232. startDate = dateParty.Substring(0, 10);
  1233. endDate = dateParty.Substring(12);
  1234. }
  1235. else
  1236. {
  1237. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1238. }
  1239. DataTable datas = recordBLL.GetWorkOrderBussTypeData(startDate, endDate);
  1240. DataTable newTable = new DataTable();
  1241. newTable.Columns.Add("业务类型");
  1242. newTable.Columns.Add("工单数量");
  1243. DataRow dataRow;
  1244. int wxCount = WXWorkOrderCount(3, startDate, endDate);
  1245. dataRow = newTable.NewRow();
  1246. dataRow["业务类型"] = "微信";
  1247. dataRow["工单数量"] = wxCount;
  1248. newTable.Rows.Add(dataRow);
  1249. int wbCount = WXWorkOrderCount(4, startDate, endDate);
  1250. dataRow = newTable.NewRow();
  1251. dataRow["业务类型"] = "微博";
  1252. dataRow["工单数量"] = wbCount;
  1253. newTable.Rows.Add(dataRow);
  1254. if (datas != null && datas.Rows.Count > 0)
  1255. {
  1256. foreach (DataRow thisRow in datas.Rows)
  1257. {
  1258. if (thisRow["BusinessType"].ToString() == "6")
  1259. {
  1260. dataRow = newTable.NewRow();
  1261. dataRow["业务类型"] = "咨询";
  1262. int totalCount=0;
  1263. string getCount=thisRow["callInCount"].ToString();
  1264. if(!string.IsNullOrEmpty(getCount))
  1265. {
  1266. totalCount=int.Parse(getCount);
  1267. }
  1268. dataRow["工单数量"] = totalCount;
  1269. newTable.Rows.Add(dataRow);
  1270. }
  1271. else if ((thisRow["BusinessType"].ToString() == "14"))
  1272. {
  1273. dataRow = newTable.NewRow();
  1274. dataRow["业务类型"] = "建议";
  1275. dataRow["工单数量"] = thisRow["callInCount"];
  1276. newTable.Rows.Add(dataRow);
  1277. }
  1278. else if ((thisRow["BusinessType"].ToString() == "18"))
  1279. {
  1280. dataRow = newTable.NewRow();
  1281. dataRow["业务类型"] = "表扬";
  1282. dataRow["工单数量"] = thisRow["callInCount"];
  1283. newTable.Rows.Add(dataRow);
  1284. }
  1285. else if ((thisRow["BusinessType"].ToString() == "19"))
  1286. {
  1287. dataRow = newTable.NewRow();
  1288. dataRow["业务类型"] = "挂失";
  1289. dataRow["工单数量"] = thisRow["callInCount"];
  1290. newTable.Rows.Add(dataRow);
  1291. }
  1292. else if ((thisRow["BusinessType"].ToString() == "3"))
  1293. {
  1294. dataRow = newTable.NewRow();
  1295. dataRow["业务类型"] = "投诉";
  1296. dataRow["工单数量"] = thisRow["callInCount"];
  1297. newTable.Rows.Add(dataRow);
  1298. }
  1299. }
  1300. }
  1301. if (newTable != null && newTable.Rows.Count > 0)
  1302. {
  1303. string[] strArr = new string[newTable.Rows.Count];
  1304. string contentArr = "";
  1305. for (int i = 0; i < newTable.Rows.Count; i++)
  1306. {
  1307. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  1308. if (i == 0)
  1309. {
  1310. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  1311. }
  1312. else
  1313. {
  1314. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  1315. }
  1316. }
  1317. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  1318. dataModel.datas = "[" + contentArr + "]";
  1319. }
  1320. return JsonConvert.SerializeObject(dataModel);
  1321. }
  1322. #region 接口数据
  1323. /// <summary>
  1324. /// 接口数据
  1325. /// </summary>
  1326. /// <param name="page">当前页码</param>
  1327. /// <param name="limit">每页数据量</param>
  1328. /// <param name="sqlWhere">查询条件</param>
  1329. /// <returns></returns>
  1330. [ActionName("WorkOrderTypeFromData")]
  1331. [HttpGet]
  1332. public string WorkOrderTypeFromData(DateTime? NowDateTime, string dateParty)
  1333. {
  1334. //数据结果集
  1335. ResponseData dataModel = new ResponseData();
  1336. try
  1337. {
  1338. string startDate = "";
  1339. string endDate = "";
  1340. if (!string.IsNullOrEmpty(dateParty))
  1341. {
  1342. startDate = dateParty.Substring(0, 10);
  1343. endDate = dateParty.Substring(12);
  1344. }
  1345. else
  1346. {
  1347. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1348. }
  1349. DataTable datas = recordBLL.GetWorkOrderBussTypeFromData(startDate, endDate);
  1350. DataTable newTable = new DataTable();
  1351. newTable.Columns.Add("业务类型");
  1352. newTable.Columns.Add("语音工单");
  1353. newTable.Columns.Add("微信工单");
  1354. newTable.Columns.Add("微博工单");
  1355. if (datas != null && datas.Rows.Count > 0)
  1356. {
  1357. DataRow dataRow;
  1358. if (datas != null && datas.Rows.Count > 0)
  1359. {
  1360. #region 咨询工单
  1361. int callInCount = 0;
  1362. int wxCount = 0;
  1363. int wbCount = 0;
  1364. //来电工单数量
  1365. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  1366. if (CallRows != null && CallRows.Length > 0)
  1367. {
  1368. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1369. {
  1370. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1371. }
  1372. }
  1373. //留言工单数量
  1374. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  1375. if (CallRows != null && CallRows.Length > 0)
  1376. {
  1377. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1378. {
  1379. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1380. }
  1381. }
  1382. //微信工单数量
  1383. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=3");
  1384. if (CallRows != null && CallRows.Length > 0)
  1385. {
  1386. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1387. {
  1388. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1389. }
  1390. }
  1391. //微博工单数量
  1392. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=4");
  1393. if (CallRows != null && CallRows.Length > 0)
  1394. {
  1395. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1396. {
  1397. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1398. }
  1399. }
  1400. dataRow = newTable.NewRow();
  1401. dataRow["业务类型"] = "咨询";
  1402. dataRow["语音工单"] = callInCount;
  1403. dataRow["微信工单"] = wxCount;
  1404. dataRow["微博工单"] = wbCount;
  1405. newTable.Rows.Add(dataRow);
  1406. #endregion
  1407. #region 建议工单
  1408. callInCount = 0;
  1409. wxCount = 0;
  1410. wbCount = 0;
  1411. //来电工单数量
  1412. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  1413. if (CallRows != null && CallRows.Length > 0)
  1414. {
  1415. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1416. {
  1417. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1418. }
  1419. }
  1420. //留言工单数量
  1421. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  1422. if (CallRows != null && CallRows.Length > 0)
  1423. {
  1424. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1425. {
  1426. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1427. }
  1428. }
  1429. //微信工单数量
  1430. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=3");
  1431. if (CallRows != null && CallRows.Length > 0)
  1432. {
  1433. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1434. {
  1435. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1436. }
  1437. }
  1438. //微博工单数量
  1439. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=4");
  1440. if (CallRows != null && CallRows.Length > 0)
  1441. {
  1442. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1443. {
  1444. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1445. }
  1446. }
  1447. dataRow = newTable.NewRow();
  1448. dataRow["业务类型"] = "建议";
  1449. dataRow["语音工单"] = callInCount;
  1450. dataRow["微信工单"] = wxCount;
  1451. dataRow["微博工单"] = wbCount;
  1452. newTable.Rows.Add(dataRow);
  1453. #endregion
  1454. #region 表扬工单
  1455. callInCount = 0;
  1456. wxCount = 0;
  1457. wbCount = 0;
  1458. //来电工单数量
  1459. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  1460. if (CallRows != null && CallRows.Length > 0)
  1461. {
  1462. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1463. {
  1464. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1465. }
  1466. }
  1467. //留言工单数量
  1468. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  1469. if (CallRows != null && CallRows.Length > 0)
  1470. {
  1471. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1472. {
  1473. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1474. }
  1475. }
  1476. //微信工单数量
  1477. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=3");
  1478. if (CallRows != null && CallRows.Length > 0)
  1479. {
  1480. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1481. {
  1482. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1483. }
  1484. }
  1485. //微博工单数量
  1486. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=4");
  1487. if (CallRows != null && CallRows.Length > 0)
  1488. {
  1489. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1490. {
  1491. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1492. }
  1493. }
  1494. dataRow = newTable.NewRow();
  1495. dataRow["业务类型"] = "表扬";
  1496. dataRow["语音工单"] = callInCount;
  1497. dataRow["微信工单"] = wxCount;
  1498. dataRow["微博工单"] = wbCount;
  1499. newTable.Rows.Add(dataRow);
  1500. #endregion
  1501. #region 挂失工单
  1502. callInCount = 0;
  1503. wxCount = 0;
  1504. wbCount = 0;
  1505. //来电工单数量
  1506. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  1507. if (CallRows != null && CallRows.Length > 0)
  1508. {
  1509. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1510. {
  1511. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1512. }
  1513. }
  1514. //留言工单数量
  1515. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  1516. if (CallRows != null && CallRows.Length > 0)
  1517. {
  1518. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1519. {
  1520. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1521. }
  1522. }
  1523. //微信工单数量
  1524. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=3");
  1525. if (CallRows != null && CallRows.Length > 0)
  1526. {
  1527. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1528. {
  1529. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1530. }
  1531. }
  1532. //微博工单数量
  1533. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=4");
  1534. if (CallRows != null && CallRows.Length > 0)
  1535. {
  1536. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1537. {
  1538. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1539. }
  1540. }
  1541. dataRow = newTable.NewRow();
  1542. dataRow["业务类型"] = "挂失";
  1543. dataRow["语音工单"] = callInCount;
  1544. dataRow["微信工单"] = wxCount;
  1545. dataRow["微博工单"] = wbCount;
  1546. newTable.Rows.Add(dataRow);
  1547. #endregion
  1548. #region 投诉工单
  1549. callInCount = 0;
  1550. wxCount = 0;
  1551. wbCount = 0;
  1552. //来电工单数量
  1553. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=1");
  1554. if (CallRows != null && CallRows.Length > 0)
  1555. {
  1556. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1557. {
  1558. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1559. }
  1560. }
  1561. //留言工单数量
  1562. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=2");
  1563. if (CallRows != null && CallRows.Length > 0)
  1564. {
  1565. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1566. {
  1567. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1568. }
  1569. }
  1570. //微信工单数量
  1571. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=3");
  1572. if (CallRows != null && CallRows.Length > 0)
  1573. {
  1574. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1575. {
  1576. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1577. }
  1578. }
  1579. //微博工单数量
  1580. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=4");
  1581. if (CallRows != null && CallRows.Length > 0)
  1582. {
  1583. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1584. {
  1585. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1586. }
  1587. }
  1588. dataRow = newTable.NewRow();
  1589. dataRow["业务类型"] = "投诉";
  1590. dataRow["语音工单"] = callInCount;
  1591. dataRow["微信工单"] = wxCount;
  1592. dataRow["微博工单"] = wbCount;
  1593. newTable.Rows.Add(dataRow);
  1594. #endregion
  1595. }
  1596. }
  1597. dataModel.code = 0;
  1598. dataModel.data = newTable;
  1599. }
  1600. catch (Exception ex)
  1601. {
  1602. dataModel.code = 200;
  1603. dataModel.msg = ex.Message;
  1604. }
  1605. return JsonConvert.SerializeObject(dataModel);
  1606. }
  1607. /// <summary>
  1608. /// 接口数据2
  1609. /// </summary>
  1610. /// <param name="page">当前页码</param>
  1611. /// <param name="limit">每页数据量</param>
  1612. /// <param name="sqlWhere">查询条件</param>
  1613. /// <returns></returns>
  1614. [ActionName("WorkOrderTypeFromDataNewbak")]
  1615. [HttpGet]
  1616. public string WorkOrderTypeFromDataNewbak(DateTime? NowDateTime, string dateParty)
  1617. {
  1618. //数据结果集
  1619. ResponseData dataModel = new ResponseData();
  1620. try
  1621. {
  1622. string startDate = "";
  1623. string endDate = "";
  1624. if (!string.IsNullOrEmpty(dateParty))
  1625. {
  1626. startDate = dateParty.Substring(0, 10);
  1627. endDate = dateParty.Substring(12);
  1628. }
  1629. else
  1630. {
  1631. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1632. }
  1633. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  1634. DataTable newTable = new DataTable();
  1635. newTable.Columns.Add("BusinessType");
  1636. newTable.Columns.Add("allcount");
  1637. newTable.Columns.Add("callcount");
  1638. newTable.Columns.Add("callCount_zb");
  1639. newTable.Columns.Add("wxcount");
  1640. newTable.Columns.Add("wbcount");
  1641. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  1642. newTable.Columns.Add("Returnvisitproblem_zb");
  1643. if (datas != null && datas.Rows.Count > 0)
  1644. {
  1645. DataRow dataRow;
  1646. if (datas != null && datas.Rows.Count > 0)
  1647. {
  1648. #region 咨询工单
  1649. int callInCount = 0;
  1650. int wxCount = 0;
  1651. int wbCount = 0;
  1652. List<string> Returnvisitproblem_zx = new List<string>();
  1653. //string Returnvisitproblem_zx = "[";
  1654. //来电工单数量
  1655. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  1656. if (CallRows != null && CallRows.Length > 0)
  1657. {
  1658. for (int i = 0; i < CallRows.Length; i++)
  1659. {
  1660. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1661. {
  1662. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1663. }
  1664. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1665. {
  1666. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1667. }
  1668. }
  1669. //for (int i = 0; i < CallRows.Length; i++)
  1670. //{
  1671. // if (i == 0)
  1672. // {
  1673. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1674. // }
  1675. // else
  1676. // {
  1677. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1678. // }
  1679. //}
  1680. }
  1681. //留言工单数量
  1682. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  1683. if (CallRows != null && CallRows.Length > 0)
  1684. {
  1685. for (int i = 0; i < CallRows.Length; i++)
  1686. {
  1687. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1688. {
  1689. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1690. }
  1691. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1692. {
  1693. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1694. }
  1695. }
  1696. //for (int i = 0; i < CallRows.Length; i++)
  1697. //{
  1698. // if (i == 0)
  1699. // {
  1700. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1701. // }
  1702. // else
  1703. // {
  1704. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1705. // }
  1706. //}
  1707. }
  1708. //微信工单数量
  1709. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=3");
  1710. if (CallRows != null && CallRows.Length > 0)
  1711. {
  1712. for (int i = 0; i < CallRows.Length; i++)
  1713. {
  1714. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1715. {
  1716. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1717. }
  1718. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1719. {
  1720. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1721. }
  1722. }
  1723. //for (int i = 0; i < CallRows.Length; i++)
  1724. //{
  1725. // if (i == 0)
  1726. // {
  1727. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1728. // }
  1729. // else
  1730. // {
  1731. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1732. // }
  1733. //}
  1734. }
  1735. //微博工单数量
  1736. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=4");
  1737. if (CallRows != null && CallRows.Length > 0)
  1738. {
  1739. for (int i = 0; i < CallRows.Length; i++)
  1740. {
  1741. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1742. {
  1743. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1744. }
  1745. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1746. {
  1747. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1748. }
  1749. }
  1750. //for (int i = 0; i < CallRows.Length; i++)
  1751. //{
  1752. // if (i == 0)
  1753. // {
  1754. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1755. // }
  1756. // else
  1757. // {
  1758. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1759. // }
  1760. //}
  1761. }
  1762. //Returnvisitproblem_zx = Returnvisitproblem_zx + "]";
  1763. //微博接口
  1764. int wxxtCount = WXWorkOrderCount(3, startDate, endDate);
  1765. //微信接口
  1766. int wbxtCount = WXWorkOrderCount(4, startDate, endDate);
  1767. dataRow = newTable.NewRow();
  1768. dataRow["BusinessType"] = "咨询";
  1769. dataRow["allcount"] = callInCount+ wxCount + wxxtCount+ wbCount + wbxtCount;
  1770. dataRow["callCount_zb"] = 0;
  1771. dataRow["callcount"] = callInCount;
  1772. dataRow["wxcount"] = wxCount+ wxxtCount;
  1773. dataRow["wbcount"] = wbCount+ wbxtCount;
  1774. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zx);
  1775. dataRow["Returnvisitproblem_zb"] = "";
  1776. newTable.Rows.Add(dataRow);
  1777. #endregion
  1778. #region 建议工单
  1779. callInCount = 0;
  1780. wxCount = 0;
  1781. wbCount = 0;
  1782. //string Returnvisitproblem_jy = "";
  1783. List<string> Returnvisitproblem_jy = new List<string>();
  1784. //来电工单数量
  1785. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  1786. if (CallRows != null && CallRows.Length > 0)
  1787. {
  1788. for (int i = 0; i < CallRows.Length; i++)
  1789. {
  1790. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1791. {
  1792. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1793. }
  1794. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1795. {
  1796. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1797. }
  1798. }
  1799. }
  1800. //留言工单数量
  1801. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  1802. if (CallRows != null && CallRows.Length > 0)
  1803. {
  1804. for (int i = 0; i < CallRows.Length; i++)
  1805. {
  1806. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1807. {
  1808. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1809. }
  1810. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1811. {
  1812. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1813. }
  1814. }
  1815. }
  1816. //微信工单数量
  1817. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=3");
  1818. if (CallRows != null && CallRows.Length > 0)
  1819. {
  1820. for (int i = 0; i < CallRows.Length; i++)
  1821. {
  1822. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1823. {
  1824. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1825. }
  1826. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1827. {
  1828. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1829. }
  1830. }
  1831. }
  1832. //微博工单数量
  1833. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=4");
  1834. if (CallRows != null && CallRows.Length > 0)
  1835. {
  1836. for (int i = 0; i < CallRows.Length; i++)
  1837. {
  1838. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1839. {
  1840. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1841. }
  1842. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1843. {
  1844. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1845. }
  1846. }
  1847. }
  1848. dataRow = newTable.NewRow();
  1849. dataRow["BusinessType"] = "建议";
  1850. dataRow["allcount"] = callInCount + wxCount +wbCount;
  1851. dataRow["callcount"] = callInCount;
  1852. dataRow["callCount_zb"] = 0;
  1853. dataRow["wxcount"] = wxCount ;
  1854. dataRow["wbcount"] = wbCount ;
  1855. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jy) ;
  1856. dataRow["Returnvisitproblem_zb"] = "";
  1857. newTable.Rows.Add(dataRow);
  1858. #endregion
  1859. #region 表扬工单
  1860. callInCount = 0;
  1861. wxCount = 0;
  1862. wbCount = 0;
  1863. //string Returnvisitproblem_by = "";
  1864. List<string> Returnvisitproblem_by = new List<string>();
  1865. //来电工单数量
  1866. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  1867. if (CallRows != null && CallRows.Length > 0)
  1868. {
  1869. for (int i = 0; i < CallRows.Length; i++)
  1870. {
  1871. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1872. {
  1873. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1874. }
  1875. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1876. {
  1877. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1878. }
  1879. }
  1880. }
  1881. //留言工单数量
  1882. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  1883. if (CallRows != null && CallRows.Length > 0)
  1884. {
  1885. for (int i = 0; i < CallRows.Length; i++)
  1886. {
  1887. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1888. {
  1889. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1890. }
  1891. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1892. {
  1893. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1894. }
  1895. }
  1896. }
  1897. //微信工单数量
  1898. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=3");
  1899. if (CallRows != null && CallRows.Length > 0)
  1900. {
  1901. for (int i = 0; i < CallRows.Length; i++)
  1902. {
  1903. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1904. {
  1905. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1906. }
  1907. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1908. {
  1909. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1910. }
  1911. }
  1912. }
  1913. //微博工单数量
  1914. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=4");
  1915. if (CallRows != null && CallRows.Length > 0)
  1916. {
  1917. for (int i = 0; i < CallRows.Length; i++)
  1918. {
  1919. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1920. {
  1921. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1922. }
  1923. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1924. {
  1925. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1926. }
  1927. }
  1928. }
  1929. dataRow = newTable.NewRow();
  1930. dataRow["BusinessType"] = "表扬";
  1931. dataRow["allcount"] = callInCount + wxCount + wbCount;
  1932. dataRow["callcount"] = callInCount;
  1933. dataRow["callCount_zb"] = 0;
  1934. dataRow["wxcount"] = wxCount;
  1935. dataRow["wbcount"] = wbCount;
  1936. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_by);
  1937. dataRow["Returnvisitproblem_zb"] = "";
  1938. newTable.Rows.Add(dataRow);
  1939. #endregion
  1940. #region 挂失工单
  1941. callInCount = 0;
  1942. wxCount = 0;
  1943. wbCount = 0;
  1944. //string Returnvisitproblem_gs = "";
  1945. List<string> Returnvisitproblem_gs = new List<string>();
  1946. //来电工单数量
  1947. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  1948. if (CallRows != null && CallRows.Length > 0)
  1949. {
  1950. for (int i = 0; i < CallRows.Length; i++)
  1951. {
  1952. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1953. {
  1954. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1955. }
  1956. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1957. {
  1958. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1959. }
  1960. }
  1961. }
  1962. //留言工单数量
  1963. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  1964. if (CallRows != null && CallRows.Length > 0)
  1965. {
  1966. for (int i = 0; i < CallRows.Length; i++)
  1967. {
  1968. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1969. {
  1970. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1971. }
  1972. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1973. {
  1974. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1975. }
  1976. }
  1977. }
  1978. //微信工单数量
  1979. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=3");
  1980. if (CallRows != null && CallRows.Length > 0)
  1981. {
  1982. for (int i = 0; i < CallRows.Length; i++)
  1983. {
  1984. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1985. {
  1986. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1987. }
  1988. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1989. {
  1990. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1991. }
  1992. }
  1993. }
  1994. //微博工单数量
  1995. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=4");
  1996. if (CallRows != null && CallRows.Length > 0)
  1997. {
  1998. for (int i = 0; i < CallRows.Length; i++)
  1999. {
  2000. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2001. {
  2002. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  2003. }
  2004. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2005. {
  2006. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2007. }
  2008. }
  2009. }
  2010. dataRow = newTable.NewRow();
  2011. dataRow["BusinessType"] = "挂失";
  2012. dataRow["allcount"] = callInCount + wxCount + wbCount;
  2013. dataRow["callcount"] = callInCount;
  2014. dataRow["wxcount"] = wxCount;
  2015. dataRow["wbcount"] = wbCount;
  2016. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gs);
  2017. dataRow["callCount_zb"] = 0;
  2018. dataRow["Returnvisitproblem_zb"] = "";
  2019. newTable.Rows.Add(dataRow);
  2020. #endregion
  2021. #region 投诉工单
  2022. callInCount = 0;
  2023. wxCount = 0;
  2024. wbCount = 0;
  2025. int callInCount_zb = 0;
  2026. List<string> Returnvisitproblem_zb = new List<string>();
  2027. List<string> Returnvisitproblem_ts = new List<string>();
  2028. //来电工单数量
  2029. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=1");
  2030. if (CallRows != null && CallRows.Length > 0)
  2031. {
  2032. for (int i = 0; i < CallRows.Length; i++)
  2033. {
  2034. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2035. {
  2036. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2037. }
  2038. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2039. {
  2040. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2041. }
  2042. }
  2043. }
  2044. //留言工单数量
  2045. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=2");
  2046. if (CallRows != null && CallRows.Length > 0)
  2047. {
  2048. for (int i = 0; i < CallRows.Length; i++)
  2049. {
  2050. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2051. {
  2052. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2053. }
  2054. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2055. {
  2056. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2057. }
  2058. }
  2059. }
  2060. //微信工单数量
  2061. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=3");
  2062. if (CallRows != null && CallRows.Length > 0)
  2063. {
  2064. for (int i = 0; i < CallRows.Length; i++)
  2065. {
  2066. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2067. {
  2068. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  2069. }
  2070. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2071. {
  2072. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2073. }
  2074. }
  2075. }
  2076. //微博工单数量
  2077. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=4");
  2078. if (CallRows != null && CallRows.Length > 0)
  2079. {
  2080. for (int i = 0; i < CallRows.Length; i++)
  2081. {
  2082. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2083. {
  2084. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  2085. }
  2086. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2087. {
  2088. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2089. }
  2090. }
  2091. }
  2092. //转办工单数量
  2093. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2094. if (CallRows != null && CallRows.Length > 0)
  2095. {
  2096. for (int i = 0; i < CallRows.Length; i++)
  2097. {
  2098. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2099. {
  2100. callInCount_zb += int.Parse(CallRows[i]["callInCount"].ToString());
  2101. }
  2102. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2103. {
  2104. Returnvisitproblem_zb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2105. }
  2106. }
  2107. }
  2108. dataRow = newTable.NewRow();
  2109. dataRow["BusinessType"] = "投诉";
  2110. dataRow["allcount"] = callInCount + wxCount + wbCount;
  2111. dataRow["callcount"] = callInCount;
  2112. dataRow["callCount_zb"] = callInCount_zb;
  2113. dataRow["wxcount"] = wxCount;
  2114. dataRow["wbcount"] = wbCount;
  2115. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_ts);
  2116. dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_zb); ;
  2117. newTable.Rows.Add(dataRow);
  2118. #endregion
  2119. }
  2120. }
  2121. dataModel.code = 0;
  2122. dataModel.data = newTable;
  2123. }
  2124. catch (Exception ex)
  2125. {
  2126. dataModel.code = 200;
  2127. dataModel.msg = ex.Message;
  2128. }
  2129. return JsonConvert.SerializeObject(dataModel);
  2130. }
  2131. [ActionName("WorkOrderTypeFromDataNewBK1012")]
  2132. [HttpGet]
  2133. public string WorkOrderTypeFromDataNewBK1012(DateTime? NowDateTime, string dateParty)
  2134. {
  2135. //数据结果集
  2136. ResponseData dataModel = new ResponseData();
  2137. try
  2138. {
  2139. string startDate = "";
  2140. string endDate = "";
  2141. if (!string.IsNullOrEmpty(dateParty))
  2142. {
  2143. startDate = dateParty.Substring(0, 10);
  2144. endDate = dateParty.Substring(12);
  2145. }
  2146. else
  2147. {
  2148. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  2149. }
  2150. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  2151. DataTable newTable = new DataTable();
  2152. newTable.Columns.Add("BusinessType");
  2153. newTable.Columns.Add("allcount");
  2154. newTable.Columns.Add("callcount");
  2155. //newTable.Columns.Add("callCount_zb");
  2156. newTable.Columns.Add("wxcount");
  2157. newTable.Columns.Add("wbcount");
  2158. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  2159. //newTable.Columns.Add("Returnvisitproblem_zb");
  2160. if (datas != null && datas.Rows.Count > 0)
  2161. {
  2162. DataRow dataRow;
  2163. if (datas != null && datas.Rows.Count > 0)
  2164. {
  2165. #region 咨询工单
  2166. int callInCount = 0;
  2167. List<string> Returnvisitproblem_zx = new List<string>();
  2168. //string Returnvisitproblem_zx = "[";
  2169. //来电工单数量
  2170. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  2171. if (CallRows != null && CallRows.Length > 0)
  2172. {
  2173. for (int i = 0; i < CallRows.Length; i++)
  2174. {
  2175. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2176. {
  2177. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2178. }
  2179. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2180. {
  2181. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2182. }
  2183. }
  2184. //for (int i = 0; i < CallRows.Length; i++)
  2185. //{
  2186. // if (i == 0)
  2187. // {
  2188. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2189. // }
  2190. // else
  2191. // {
  2192. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2193. // }
  2194. //}
  2195. }
  2196. //留言工单数量
  2197. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  2198. if (CallRows != null && CallRows.Length > 0)
  2199. {
  2200. for (int i = 0; i < CallRows.Length; i++)
  2201. {
  2202. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2203. {
  2204. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2205. }
  2206. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2207. {
  2208. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2209. }
  2210. }
  2211. //for (int i = 0; i < CallRows.Length; i++)
  2212. //{
  2213. // if (i == 0)
  2214. // {
  2215. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2216. // }
  2217. // else
  2218. // {
  2219. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2220. // }
  2221. //}
  2222. }
  2223. dataRow = newTable.NewRow();
  2224. dataRow["BusinessType"] = "咨询";
  2225. dataRow["allcount"] = callInCount;
  2226. dataRow["callcount"] = callInCount;
  2227. dataRow["wxcount"] = 0;
  2228. dataRow["wbcount"] = 0;
  2229. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zx);
  2230. newTable.Rows.Add(dataRow);
  2231. #endregion
  2232. #region 建议工单
  2233. callInCount = 0;
  2234. //string Returnvisitproblem_jy = "";
  2235. List<string> Returnvisitproblem_jy = new List<string>();
  2236. //来电工单数量
  2237. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  2238. if (CallRows != null && CallRows.Length > 0)
  2239. {
  2240. for (int i = 0; i < CallRows.Length; i++)
  2241. {
  2242. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2243. {
  2244. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2245. }
  2246. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2247. {
  2248. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2249. }
  2250. }
  2251. }
  2252. //留言工单数量
  2253. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  2254. if (CallRows != null && CallRows.Length > 0)
  2255. {
  2256. for (int i = 0; i < CallRows.Length; i++)
  2257. {
  2258. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2259. {
  2260. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2261. }
  2262. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2263. {
  2264. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2265. }
  2266. }
  2267. }
  2268. dataRow = newTable.NewRow();
  2269. dataRow["BusinessType"] = "建议";
  2270. dataRow["allcount"] = callInCount;
  2271. dataRow["callcount"] = callInCount;
  2272. dataRow["wxcount"] = 0;
  2273. dataRow["wbcount"] = 0;
  2274. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jy);
  2275. newTable.Rows.Add(dataRow);
  2276. #endregion
  2277. #region 表扬工单
  2278. callInCount = 0;
  2279. //string Returnvisitproblem_by = "";
  2280. List<string> Returnvisitproblem_by = new List<string>();
  2281. //来电工单数量
  2282. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  2283. if (CallRows != null && CallRows.Length > 0)
  2284. {
  2285. for (int i = 0; i < CallRows.Length; i++)
  2286. {
  2287. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2288. {
  2289. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2290. }
  2291. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2292. {
  2293. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2294. }
  2295. }
  2296. }
  2297. //留言工单数量
  2298. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  2299. if (CallRows != null && CallRows.Length > 0)
  2300. {
  2301. for (int i = 0; i < CallRows.Length; i++)
  2302. {
  2303. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2304. {
  2305. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2306. }
  2307. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2308. {
  2309. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2310. }
  2311. }
  2312. }
  2313. dataRow = newTable.NewRow();
  2314. dataRow["BusinessType"] = "表扬";
  2315. dataRow["allcount"] = callInCount;
  2316. dataRow["callcount"] = callInCount;
  2317. dataRow["wxcount"] = 0;
  2318. dataRow["wbcount"] = 0;
  2319. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_by);
  2320. newTable.Rows.Add(dataRow);
  2321. #endregion
  2322. #region 挂失工单
  2323. callInCount = 0;
  2324. //string Returnvisitproblem_gs = "";
  2325. List<string> Returnvisitproblem_gs = new List<string>();
  2326. //来电工单数量
  2327. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  2328. if (CallRows != null && CallRows.Length > 0)
  2329. {
  2330. for (int i = 0; i < CallRows.Length; i++)
  2331. {
  2332. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2333. {
  2334. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2335. }
  2336. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2337. {
  2338. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2339. }
  2340. }
  2341. }
  2342. //留言工单数量
  2343. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  2344. if (CallRows != null && CallRows.Length > 0)
  2345. {
  2346. for (int i = 0; i < CallRows.Length; i++)
  2347. {
  2348. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2349. {
  2350. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2351. }
  2352. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2353. {
  2354. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2355. }
  2356. }
  2357. }
  2358. dataRow = newTable.NewRow();
  2359. dataRow["BusinessType"] = "挂失";
  2360. dataRow["allcount"] = callInCount;
  2361. dataRow["callcount"] = callInCount;
  2362. dataRow["wxcount"] = 0;
  2363. dataRow["wbcount"] = 0;
  2364. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gs);
  2365. newTable.Rows.Add(dataRow);
  2366. #endregion
  2367. #region 投诉工单
  2368. callInCount = 0;
  2369. int callInCount_zb = 0;
  2370. List<string> Returnvisitproblem_zb = new List<string>();
  2371. List<string> Returnvisitproblem_ts = new List<string>();
  2372. //转办工单数量
  2373. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2374. if (CallRows != null && CallRows.Length > 0)
  2375. {
  2376. for (int i = 0; i < CallRows.Length; i++)
  2377. {
  2378. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2379. {
  2380. callInCount_zb += int.Parse(CallRows[i]["callInCount"].ToString());
  2381. }
  2382. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2383. {
  2384. Returnvisitproblem_zb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2385. }
  2386. }
  2387. }
  2388. dataRow = newTable.NewRow();
  2389. dataRow["BusinessType"] = "投诉";
  2390. dataRow["allcount"] = callInCount_zb;
  2391. dataRow["callcount"] = callInCount_zb;
  2392. dataRow["wxcount"] = 0;
  2393. dataRow["wbcount"] = 0;
  2394. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zb);
  2395. newTable.Rows.Add(dataRow);
  2396. #endregion
  2397. }
  2398. }
  2399. dataModel.code = 0;
  2400. dataModel.data = newTable;
  2401. }
  2402. catch (Exception ex)
  2403. {
  2404. dataModel.code = 200;
  2405. dataModel.msg = ex.Message;
  2406. }
  2407. return JsonConvert.SerializeObject(dataModel);
  2408. }
  2409. /// <summary>
  2410. /// 原接口数据:WorkOrderTypeFromDataNew
  2411. /// </summary>
  2412. /// <param name="page">当前页码</param>
  2413. /// <param name="limit">每页数据量</param>
  2414. /// <param name="sqlWhere">查询条件</param>
  2415. /// <returns></returns>
  2416. [ActionName("WorkOrderTypeFromDataNew1104")]
  2417. [HttpGet]
  2418. public string WorkOrderTypeFromDataNew1104(DateTime? NowDateTime, string dateParty)
  2419. {
  2420. //数据结果集
  2421. ResponseData dataModel = new ResponseData();
  2422. try
  2423. {
  2424. string startDate = "";
  2425. string endDate = "";
  2426. if (!string.IsNullOrEmpty(dateParty))
  2427. {
  2428. startDate = dateParty.Substring(0, 10);
  2429. endDate = dateParty.Substring(12);
  2430. }
  2431. else
  2432. {
  2433. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  2434. }
  2435. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  2436. DataTable newTable = new DataTable();
  2437. newTable.Columns.Add("BusinessType");
  2438. newTable.Columns.Add("allcount");
  2439. newTable.Columns.Add("callcount");
  2440. //newTable.Columns.Add("callCount_zb");
  2441. newTable.Columns.Add("wxcount");
  2442. newTable.Columns.Add("wbcount");
  2443. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  2444. //newTable.Columns.Add("Returnvisitproblem_zb");
  2445. if (datas != null && datas.Rows.Count > 0)
  2446. {
  2447. DataRow dataRow;
  2448. if (datas != null && datas.Rows.Count > 0)
  2449. {
  2450. #region 咨询工单
  2451. int callInCount = 0;
  2452. List<string> Returnvisitproblem_zx = new List<string>();
  2453. //string Returnvisitproblem_zx = "[";
  2454. //来电工单数量
  2455. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  2456. if (CallRows != null && CallRows.Length > 0)
  2457. {
  2458. for (int i = 0; i < CallRows.Length; i++)
  2459. {
  2460. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2461. {
  2462. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2463. }
  2464. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2465. {
  2466. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2467. }
  2468. }
  2469. #region
  2470. //for (int i = 0; i < CallRows.Length; i++)
  2471. //{
  2472. // if (i == 0)
  2473. // {
  2474. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2475. // }
  2476. // else
  2477. // {
  2478. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2479. // }
  2480. //}
  2481. #endregion
  2482. }
  2483. //留言工单数量
  2484. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  2485. if (CallRows != null && CallRows.Length > 0)
  2486. {
  2487. for (int i = 0; i < CallRows.Length; i++)
  2488. {
  2489. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2490. {
  2491. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2492. }
  2493. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2494. {
  2495. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2496. }
  2497. }
  2498. #region
  2499. //for (int i = 0; i < CallRows.Length; i++)
  2500. //{
  2501. // if (i == 0)
  2502. // {
  2503. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2504. // }
  2505. // else
  2506. // {
  2507. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2508. // }
  2509. //}
  2510. #endregion
  2511. }
  2512. dataRow = newTable.NewRow();
  2513. dataRow["BusinessType"] = "咨询";
  2514. dataRow["allcount"] = callInCount;
  2515. dataRow["callcount"] = callInCount;
  2516. dataRow["wxcount"] = 0;
  2517. dataRow["wbcount"] = 0;
  2518. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zx);
  2519. newTable.Rows.Add(dataRow);
  2520. #endregion
  2521. #region 建议工单
  2522. callInCount = 0;
  2523. int callInCount_jyzb = 0;
  2524. List<string> Returnvisitproblem_jyzb = new List<string>();
  2525. //string Returnvisitproblem_jy = "";
  2526. List<string> Returnvisitproblem_jy = new List<string>();
  2527. ////来电工单数量
  2528. //CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  2529. //if (CallRows != null && CallRows.Length > 0)
  2530. //{
  2531. // for (int i = 0; i < CallRows.Length; i++)
  2532. // {
  2533. // if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2534. // {
  2535. // callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2536. // }
  2537. // if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2538. // {
  2539. // Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2540. // }
  2541. // }
  2542. //}
  2543. //转办工单数量
  2544. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2545. if (CallRows != null && CallRows.Length > 0)
  2546. {
  2547. for (int i = 0; i < CallRows.Length; i++)
  2548. {
  2549. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2550. {
  2551. callInCount_jyzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2552. }
  2553. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2554. {
  2555. Returnvisitproblem_jyzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2556. }
  2557. }
  2558. }
  2559. ////留言工单数量
  2560. //CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  2561. //if (CallRows != null && CallRows.Length > 0)
  2562. //{
  2563. // for (int i = 0; i < CallRows.Length; i++)
  2564. // {
  2565. // if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2566. // {
  2567. // callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2568. // }
  2569. // if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2570. // {
  2571. // Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2572. // }
  2573. // }
  2574. //}
  2575. dataRow = newTable.NewRow();
  2576. dataRow["BusinessType"] = "建议";
  2577. dataRow["allcount"] = callInCount_jyzb;
  2578. dataRow["callcount"] = callInCount_jyzb;
  2579. dataRow["wxcount"] = 0;
  2580. dataRow["wbcount"] = 0;
  2581. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jyzb);
  2582. newTable.Rows.Add(dataRow);
  2583. #endregion
  2584. #region 表扬工单
  2585. callInCount = 0;
  2586. //string Returnvisitproblem_by = "";
  2587. List<string> Returnvisitproblem_by = new List<string>();
  2588. //来电工单数量
  2589. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  2590. if (CallRows != null && CallRows.Length > 0)
  2591. {
  2592. for (int i = 0; i < CallRows.Length; i++)
  2593. {
  2594. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2595. {
  2596. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2597. }
  2598. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2599. {
  2600. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2601. }
  2602. }
  2603. }
  2604. //留言工单数量
  2605. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  2606. if (CallRows != null && CallRows.Length > 0)
  2607. {
  2608. for (int i = 0; i < CallRows.Length; i++)
  2609. {
  2610. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2611. {
  2612. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2613. }
  2614. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2615. {
  2616. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2617. }
  2618. }
  2619. }
  2620. dataRow = newTable.NewRow();
  2621. dataRow["BusinessType"] = "表扬";
  2622. dataRow["allcount"] = callInCount;
  2623. dataRow["callcount"] = callInCount;
  2624. dataRow["wxcount"] = 0;
  2625. dataRow["wbcount"] = 0;
  2626. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_by);
  2627. newTable.Rows.Add(dataRow);
  2628. #endregion
  2629. #region 挂失工单
  2630. callInCount = 0;
  2631. //string Returnvisitproblem_gs = "";
  2632. List<string> Returnvisitproblem_gs = new List<string>();
  2633. //来电工单数量
  2634. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  2635. if (CallRows != null && CallRows.Length > 0)
  2636. {
  2637. for (int i = 0; i < CallRows.Length; i++)
  2638. {
  2639. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2640. {
  2641. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2642. }
  2643. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2644. {
  2645. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2646. }
  2647. }
  2648. }
  2649. //留言工单数量
  2650. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  2651. if (CallRows != null && CallRows.Length > 0)
  2652. {
  2653. for (int i = 0; i < CallRows.Length; i++)
  2654. {
  2655. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2656. {
  2657. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2658. }
  2659. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2660. {
  2661. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2662. }
  2663. }
  2664. }
  2665. dataRow = newTable.NewRow();
  2666. dataRow["BusinessType"] = "挂失";
  2667. dataRow["allcount"] = callInCount;
  2668. dataRow["callcount"] = callInCount;
  2669. dataRow["wxcount"] = 0;
  2670. dataRow["wbcount"] = 0;
  2671. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gs);
  2672. newTable.Rows.Add(dataRow);
  2673. #endregion
  2674. #region 投诉工单
  2675. callInCount = 0;
  2676. int callInCount_zb = 0;
  2677. List<string> Returnvisitproblem_zb = new List<string>();
  2678. List<string> Returnvisitproblem_ts = new List<string>();
  2679. //转办工单数量
  2680. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2681. if (CallRows != null && CallRows.Length > 0)
  2682. {
  2683. for (int i = 0; i < CallRows.Length; i++)
  2684. {
  2685. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2686. {
  2687. callInCount_zb += int.Parse(CallRows[i]["callInCount"].ToString());
  2688. }
  2689. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2690. {
  2691. Returnvisitproblem_zb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2692. }
  2693. }
  2694. }
  2695. dataRow = newTable.NewRow();
  2696. dataRow["BusinessType"] = "投诉";
  2697. dataRow["allcount"] = callInCount_zb;
  2698. dataRow["callcount"] = callInCount_zb;
  2699. dataRow["wxcount"] = 0;
  2700. dataRow["wbcount"] = 0;
  2701. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zb);
  2702. newTable.Rows.Add(dataRow);
  2703. #endregion
  2704. }
  2705. }
  2706. dataModel.code = 0;
  2707. dataModel.data = newTable;
  2708. }
  2709. catch (Exception ex)
  2710. {
  2711. dataModel.code = 200;
  2712. dataModel.msg = ex.Message;
  2713. }
  2714. return JsonConvert.SerializeObject(dataModel);
  2715. }
  2716. /// <summary>
  2717. /// 接口数据11.04:总数、转办数量、化解数量、转办工单列表、化解工单列表
  2718. /// </summary>
  2719. /// <param name="page">当前页码</param>
  2720. /// <param name="limit">每页数据量</param>
  2721. /// <param name="sqlWhere">查询条件</param>
  2722. /// <returns></returns>
  2723. [ActionName("WorkOrderTypeFromDataNew")]
  2724. public string WorkOrderTypeFromDataNew(DateTime? NowDateTime, string dateParty)
  2725. {
  2726. //数据结果集
  2727. ResponseData dataModel = new ResponseData();
  2728. try
  2729. {
  2730. string startDate = "";
  2731. string endDate = "";
  2732. if (!string.IsNullOrEmpty(dateParty))
  2733. {
  2734. startDate = dateParty.Substring(0, 10);
  2735. endDate = dateParty.Substring(12);
  2736. }
  2737. else
  2738. {
  2739. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  2740. }
  2741. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  2742. DataTable newTable = new DataTable();
  2743. newTable.Columns.Add("BusinessType");
  2744. newTable.Columns.Add("allcount");
  2745. newTable.Columns.Add("callcount");
  2746. newTable.Columns.Add("wxcount");
  2747. newTable.Columns.Add("wbcount");
  2748. //newTable.Columns.Add("callCount_zb");
  2749. //newTable.Columns.Add("callCount_kfhj");
  2750. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  2751. //newTable.Columns.Add("Returnvisitproblem_zb");
  2752. //newTable.Columns.Add("Returnvisitproblem_kfhj");
  2753. if (datas != null && datas.Rows.Count > 0)
  2754. {
  2755. DataRow dataRow;
  2756. if (datas != null && datas.Rows.Count > 0)
  2757. {
  2758. #region 咨询工单
  2759. int callInCount = 0;
  2760. int callInCount_zxzb = 0;
  2761. int callInCount_zxkfhj = 0;
  2762. string Returnvisitproblem_count= "[]";
  2763. List<string> Returnvisitproblem_zxzb = new List<string>();
  2764. List<string> Returnvisitproblem_zxkfhj = new List<string>();
  2765. //来电工单\留言工单数量
  2766. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID in (1,2)");
  2767. if (CallRows != null && CallRows.Length > 0)
  2768. {
  2769. for (int i = 0; i < CallRows.Length; i++)
  2770. {
  2771. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2772. {
  2773. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2774. }
  2775. }
  2776. }
  2777. //转办工单数量 1转办 3客服处理
  2778. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID in (1,2)");
  2779. if (CallRows != null && CallRows.Length > 0)
  2780. {
  2781. for (int i = 0; i < CallRows.Length; i++)
  2782. {
  2783. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2784. {
  2785. callInCount_zxzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2786. }
  2787. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2788. {
  2789. Returnvisitproblem_count ="[]";
  2790. // Returnvisitproblem_zxzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2791. }
  2792. }
  2793. }
  2794. //转办工单数量 1转办 3客服处理
  2795. /*CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2796. if (CallRows != null && CallRows.Length > 0)
  2797. {
  2798. for (int i = 0; i < CallRows.Length; i++)
  2799. {
  2800. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2801. {
  2802. callInCount_zxkfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2803. }
  2804. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2805. {
  2806. Returnvisitproblem_zxkfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2807. }
  2808. }
  2809. }*/
  2810. dataRow = newTable.NewRow();
  2811. dataRow["BusinessType"] = "咨询";
  2812. dataRow["allcount"] = callInCount;
  2813. dataRow["callcount"] = callInCount;
  2814. dataRow["wxcount"] = 0;
  2815. dataRow["wbcount"] = 0;
  2816. dataRow["Returnvisitproblem"] = Returnvisitproblem_count;//JsonConvert.SerializeObject(Returnvisitproblem_zxzb);
  2817. //dataRow["callCount_zb"] = callInCount_zxzb;
  2818. //dataRow["callCount_kfhj"] = callInCount_zxkfhj;
  2819. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_zxzb);
  2820. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_zxkfhj);
  2821. newTable.Rows.Add(dataRow);
  2822. #endregion
  2823. #region 建议工单
  2824. callInCount = 0;
  2825. int callInCount_jyzb = 0;
  2826. int callInCount_jykfhj = 0;
  2827. List<string> Returnvisitproblem_jyzb = new List<string>();
  2828. List<string> Returnvisitproblem_jykfhj = new List<string>();
  2829. //来电工单数量
  2830. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2)");
  2831. if (CallRows != null && CallRows.Length > 0)
  2832. {
  2833. for (int i = 0; i < CallRows.Length; i++)
  2834. {
  2835. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2836. {
  2837. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2838. }
  2839. }
  2840. }
  2841. //转办工单数量 1转办 3客服处理
  2842. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2843. if (CallRows != null && CallRows.Length > 0)
  2844. {
  2845. for (int i = 0; i < CallRows.Length; i++)
  2846. {
  2847. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2848. {
  2849. callInCount_jyzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2850. }
  2851. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2852. {
  2853. Returnvisitproblem_jyzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2854. }
  2855. }
  2856. }
  2857. //转办工单数量 1转办 3客服处理
  2858. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2859. if (CallRows != null && CallRows.Length > 0)
  2860. {
  2861. for (int i = 0; i < CallRows.Length; i++)
  2862. {
  2863. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2864. {
  2865. callInCount_jykfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2866. }
  2867. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2868. {
  2869. Returnvisitproblem_jykfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2870. }
  2871. }
  2872. }
  2873. dataRow = newTable.NewRow();
  2874. dataRow["BusinessType"] = "建议";
  2875. dataRow["allcount"] = callInCount_jyzb;
  2876. dataRow["callcount"] = callInCount_jyzb;
  2877. dataRow["wxcount"] = 0;
  2878. dataRow["wbcount"] = 0;
  2879. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jyzb);
  2880. //dataRow["callCount_zb"] = callInCount_jyzb;
  2881. //dataRow["callCount_kfhj"] = callInCount_jykfhj;
  2882. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_jyzb);
  2883. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_jykfhj);
  2884. newTable.Rows.Add(dataRow);
  2885. dataRow = newTable.NewRow();
  2886. dataRow["BusinessType"] = "建议(客服已解释)";
  2887. dataRow["allcount"] = callInCount_jykfhj;
  2888. dataRow["callcount"] = callInCount_jykfhj;
  2889. dataRow["wxcount"] = 0;
  2890. dataRow["wbcount"] = 0;
  2891. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jykfhj);
  2892. //dataRow["callCount_zb"] = callInCount_zxzb;
  2893. //dataRow["callCount_kfhj"] = callInCount_zxkfhj;
  2894. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_zxzb);
  2895. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_zxkfhj);
  2896. newTable.Rows.Add(dataRow);
  2897. #endregion
  2898. #region 表扬工单
  2899. callInCount = 0;
  2900. int callInCount_byzb = 0;
  2901. int callInCount_bykfhj = 0;
  2902. List<string> Returnvisitproblem_byzb = new List<string>();
  2903. List<string> Returnvisitproblem_bykfhj = new List<string>();
  2904. //来电工单数量
  2905. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID in (1,2) ");
  2906. if (CallRows != null && CallRows.Length > 0)
  2907. {
  2908. for (int i = 0; i < CallRows.Length; i++)
  2909. {
  2910. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2911. {
  2912. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2913. }
  2914. }
  2915. }
  2916. //转办工单数量 1转办
  2917. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID in (1,2) ");
  2918. if (CallRows != null && CallRows.Length > 0)
  2919. {
  2920. for (int i = 0; i < CallRows.Length; i++)
  2921. {
  2922. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2923. {
  2924. callInCount_byzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2925. }
  2926. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2927. {
  2928. Returnvisitproblem_byzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2929. }
  2930. }
  2931. }
  2932. //转办工单数量 3客服处理
  2933. /*CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2934. if (CallRows != null && CallRows.Length > 0)
  2935. {
  2936. for (int i = 0; i < CallRows.Length; i++)
  2937. {
  2938. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2939. {
  2940. callInCount_bykfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2941. }
  2942. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2943. {
  2944. Returnvisitproblem_bykfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2945. }
  2946. }
  2947. }*/
  2948. dataRow = newTable.NewRow();
  2949. dataRow["BusinessType"] = "表扬";
  2950. dataRow["allcount"] = callInCount_byzb;
  2951. dataRow["callcount"] = callInCount_byzb;
  2952. dataRow["wxcount"] = 0;
  2953. dataRow["wbcount"] = 0;
  2954. dataRow["Returnvisitproblem"] =JsonConvert.SerializeObject(Returnvisitproblem_byzb);
  2955. //dataRow["callCount_zb"] = callInCount_byzb;
  2956. //dataRow["callCount_kfhj"] = callInCount_bykfhj;
  2957. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_byzb);
  2958. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_bykfhj);
  2959. newTable.Rows.Add(dataRow);
  2960. #endregion
  2961. #region 挂失工单
  2962. callInCount = 0;
  2963. int callInCount_gszb = 0;
  2964. int callInCount_gskfhj = 0;
  2965. List<string> Returnvisitproblem_gszb = new List<string>();
  2966. List<string> Returnvisitproblem_gskfhj = new List<string>();
  2967. //来电工单数量
  2968. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID in (1,2) ");
  2969. if (CallRows != null && CallRows.Length > 0)
  2970. {
  2971. for (int i = 0; i < CallRows.Length; i++)
  2972. {
  2973. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2974. {
  2975. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2976. }
  2977. }
  2978. }
  2979. //转办工单数量 1转办
  2980. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID in (1,2) ");
  2981. if (CallRows != null && CallRows.Length > 0)
  2982. {
  2983. for (int i = 0; i < CallRows.Length; i++)
  2984. {
  2985. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2986. {
  2987. callInCount_gszb += int.Parse(CallRows[i]["callInCount"].ToString());
  2988. }
  2989. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2990. {
  2991. Returnvisitproblem_gszb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2992. }
  2993. }
  2994. }
  2995. #region
  2996. //转办工单数量 3客服处理
  2997. /*CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2998. if (CallRows != null && CallRows.Length > 0)
  2999. {
  3000. for (int i = 0; i < CallRows.Length; i++)
  3001. {
  3002. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3003. {
  3004. callInCount_gskfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  3005. }
  3006. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  3007. {
  3008. Returnvisitproblem_gskfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  3009. }
  3010. }
  3011. }*/
  3012. #endregion
  3013. dataRow = newTable.NewRow();
  3014. dataRow["BusinessType"] = "挂失";
  3015. dataRow["allcount"] = callInCount_gszb;
  3016. dataRow["callcount"] = callInCount_gszb;
  3017. dataRow["wxcount"] = 0;
  3018. dataRow["wbcount"] = 0;
  3019. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gszb);
  3020. //dataRow["callCount_zb"] = callInCount_gszb;
  3021. //dataRow["callCount_kfhj"] = callInCount_gskfhj;
  3022. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_gszb);
  3023. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_gskfhj);
  3024. newTable.Rows.Add(dataRow);
  3025. #endregion
  3026. #region 投诉工单
  3027. callInCount = 0;
  3028. int callInCount_tszb = 0;
  3029. int callInCount_tskfhj = 0;
  3030. List<string> Returnvisitproblem_tszb = new List<string>();
  3031. List<string> Returnvisitproblem_tskfhj = new List<string>();
  3032. //来电工单数量
  3033. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2)");
  3034. if (CallRows != null && CallRows.Length > 0)
  3035. {
  3036. for (int i = 0; i < CallRows.Length; i++)
  3037. {
  3038. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3039. {
  3040. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  3041. }
  3042. }
  3043. }
  3044. //转办工单数量 1转办
  3045. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  3046. if (CallRows != null && CallRows.Length > 0)
  3047. {
  3048. for (int i = 0; i < CallRows.Length; i++)
  3049. {
  3050. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3051. {
  3052. callInCount_tszb += int.Parse(CallRows[i]["callInCount"].ToString());
  3053. }
  3054. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  3055. {
  3056. Returnvisitproblem_tszb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  3057. }
  3058. }
  3059. }
  3060. //转办工单数量 3客服处理
  3061. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  3062. if (CallRows != null && CallRows.Length > 0)
  3063. {
  3064. for (int i = 0; i < CallRows.Length; i++)
  3065. {
  3066. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3067. {
  3068. callInCount_tskfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  3069. }
  3070. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  3071. {
  3072. Returnvisitproblem_tskfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  3073. }
  3074. }
  3075. }
  3076. dataRow = newTable.NewRow();
  3077. dataRow["BusinessType"] = "投诉";
  3078. dataRow["allcount"] = callInCount_tszb;
  3079. dataRow["callcount"] = callInCount_tszb;
  3080. dataRow["wxcount"] = 0;
  3081. dataRow["wbcount"] = 0;
  3082. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_tszb);
  3083. //dataRow["callCount_zb"] = callInCount_tszb;
  3084. //dataRow["callCount_kfhj"] = callInCount_tskfhj;
  3085. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_tszb);
  3086. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_tskfhj);
  3087. newTable.Rows.Add(dataRow);
  3088. dataRow = newTable.NewRow();
  3089. dataRow["BusinessType"] = "投诉(客服已化解)";
  3090. dataRow["allcount"] = callInCount_tskfhj;
  3091. dataRow["callcount"] = callInCount_tskfhj;
  3092. dataRow["wxcount"] = 0;
  3093. dataRow["wbcount"] = 0;
  3094. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_tskfhj);
  3095. newTable.Rows.Add(dataRow);
  3096. #endregion
  3097. }
  3098. }
  3099. dataModel.code = 0;
  3100. dataModel.data = newTable;
  3101. }
  3102. catch (Exception ex)
  3103. {
  3104. dataModel.code = 200;
  3105. dataModel.msg = ex.Message;
  3106. }
  3107. return JsonConvert.SerializeObject(dataModel);
  3108. }
  3109. #endregion
  3110. #endregion
  3111. #region 坐席业务量统计
  3112. public ActionResult WorkOrderTypeUserMath()
  3113. {
  3114. WorkOrderMyModel model = new WorkOrderMyModel();
  3115. return View(model);
  3116. }
  3117. BLL.UserAccount userBLL = new BLL.UserAccount();
  3118. /// <summary>
  3119. /// 获取工单信息
  3120. /// </summary>
  3121. /// <param name="page">当前页码</param>
  3122. /// <param name="limit">每页数据量</param>
  3123. /// <param name="sqlWhere">查询条件</param>
  3124. /// <returns></returns>
  3125. [ActionName("WorkOrderTypeUserMathData")]
  3126. [HttpGet]
  3127. public string WorkOrderTypeUserMathData(DateTime? NowDateTime, string dateParty)
  3128. {
  3129. //数据结果集
  3130. ResponseData dataModel = new ResponseData();
  3131. try
  3132. {
  3133. string startDate = "";
  3134. string endDate = "";
  3135. if (!string.IsNullOrEmpty(dateParty))
  3136. {
  3137. startDate = dateParty.Substring(0, 10);
  3138. endDate = dateParty.Substring(12);
  3139. }
  3140. else
  3141. {
  3142. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3143. }
  3144. DataTable datas = recordBLL.GetWorkOrderUeserData(startDate, endDate);
  3145. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3146. DataTable newTable = new DataTable();
  3147. newTable.Columns.Add("坐席工号");
  3148. newTable.Columns.Add("坐席姓名");
  3149. newTable.Columns.Add("业务数量");
  3150. newTable.Columns.Add("语音业务数量");
  3151. newTable.Columns.Add("在线业务数量");
  3152. newTable.Columns.Add("微信业务数量");
  3153. newTable.Columns.Add("微博业务数量");
  3154. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3155. {
  3156. foreach (DataRow row in userTable.Rows)
  3157. {
  3158. DataRow newRow = newTable.NewRow();
  3159. newRow[0] = row["F_UserCode"];
  3160. newRow[1] = row["F_UserName"];
  3161. int totalCount2 = 0;
  3162. int totalCount3 = 0;
  3163. int totalCount4 = 0;
  3164. int totalCount5 = 0;
  3165. int totalCount6 = 0;
  3166. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3167. if (thisUserRows != null && thisUserRows.Length > 0)
  3168. {
  3169. foreach (DataRow collRow in thisUserRows)
  3170. {
  3171. if (!string.IsNullOrEmpty(collRow["业务量"].ToString()))
  3172. {
  3173. int thisCount = int.Parse(collRow["业务量"].ToString());
  3174. totalCount2 += thisCount;
  3175. if (!string.IsNullOrEmpty(collRow["渠道"].ToString()))
  3176. {
  3177. int qudaoID = int.Parse(collRow["渠道"].ToString());
  3178. if (qudaoID == 1)
  3179. {
  3180. totalCount3 += thisCount;
  3181. }
  3182. else if (qudaoID == 2)
  3183. {
  3184. totalCount3 += thisCount;
  3185. }
  3186. else if (qudaoID == 3)
  3187. {
  3188. totalCount4 += thisCount;
  3189. totalCount5 += thisCount;
  3190. }
  3191. else if (qudaoID == 4)
  3192. {
  3193. totalCount4 += thisCount;
  3194. totalCount6 += thisCount;
  3195. }
  3196. }
  3197. else
  3198. {
  3199. totalCount3 += thisCount;
  3200. }
  3201. }
  3202. }
  3203. }
  3204. newRow[2] = totalCount2;
  3205. newRow[3] = totalCount3;
  3206. newRow[4] = totalCount4;
  3207. newRow[5] = totalCount5;
  3208. newRow[6] = totalCount6;
  3209. newTable.Rows.Add(newRow);
  3210. }
  3211. }
  3212. dataModel.code = 0;
  3213. dataModel.data = newTable;
  3214. return JsonConvert.SerializeObject(dataModel);
  3215. }
  3216. catch (Exception ex)
  3217. {
  3218. dataModel.code = 200;
  3219. dataModel.msg = ex.Message;
  3220. return JsonConvert.SerializeObject(dataModel);
  3221. }
  3222. }
  3223. /// <summary>
  3224. /// 图标数据
  3225. /// </summary>
  3226. /// <param name="page">当前页码</param>
  3227. /// <param name="limit">每页数据量</param>
  3228. /// <param name="sqlWhere">查询条件</param>
  3229. /// <returns></returns>
  3230. public string WorkOrderTypeUserMathChartData(DateTime? NowDateTime, string dateParty)
  3231. {
  3232. WorkOrderTypeUserMathModel resultModel = new WorkOrderTypeUserMathModel();
  3233. resultModel.bottom = "";
  3234. //数据结果集
  3235. ResponseData dataModel = new ResponseData();
  3236. string startDate = "";
  3237. string endDate = "";
  3238. if (!string.IsNullOrEmpty(dateParty))
  3239. {
  3240. startDate = dateParty.Substring(0, 10);
  3241. endDate = dateParty.Substring(12);
  3242. }
  3243. else
  3244. {
  3245. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3246. }
  3247. DataTable datas = recordBLL.GetWorkOrderUeserData(startDate, endDate);
  3248. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3249. DataTable newTable = new DataTable();
  3250. newTable.Columns.Add("坐席工号");
  3251. newTable.Columns.Add("坐席姓名");
  3252. newTable.Columns.Add("业务数量");
  3253. newTable.Columns.Add("语音业务数量");
  3254. newTable.Columns.Add("在线业务数量");
  3255. newTable.Columns.Add("微信业务数量");
  3256. newTable.Columns.Add("微博业务数量");
  3257. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3258. {
  3259. foreach (DataRow row in userTable.Rows)
  3260. {
  3261. resultModel.bottom += ",'" + row["F_UserName"].ToString() + "'";
  3262. int totalCount2 = 0;
  3263. int totalCount3 = 0;
  3264. int totalCount4 = 0;
  3265. int totalCount5 = 0;
  3266. int totalCount6 = 0;
  3267. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3268. if (thisUserRows != null && thisUserRows.Length > 0)
  3269. {
  3270. foreach (DataRow collRow in thisUserRows)
  3271. {
  3272. if (!string.IsNullOrEmpty(collRow["业务量"].ToString()))
  3273. {
  3274. int thisCount = int.Parse(collRow["业务量"].ToString());
  3275. totalCount2 += thisCount;
  3276. if (!string.IsNullOrEmpty(collRow["渠道"].ToString()))
  3277. {
  3278. int qudaoID = int.Parse(collRow["渠道"].ToString());
  3279. if (qudaoID == 1)
  3280. {
  3281. totalCount3 += thisCount;
  3282. }
  3283. else if (qudaoID == 2)
  3284. {
  3285. totalCount3 += thisCount;
  3286. }
  3287. else if (qudaoID == 3)
  3288. {
  3289. totalCount4 += thisCount;
  3290. totalCount5 += thisCount;
  3291. }
  3292. else if (qudaoID == 4)
  3293. {
  3294. totalCount4 += thisCount;
  3295. totalCount6 += thisCount;
  3296. }
  3297. }
  3298. else
  3299. {
  3300. totalCount3 += thisCount;
  3301. }
  3302. }
  3303. }
  3304. }
  3305. resultModel.d1 += "," + totalCount2;
  3306. resultModel.d2 += "," + totalCount3;
  3307. resultModel.d3 += "," + totalCount4;
  3308. resultModel.d4 += "," + totalCount5;
  3309. resultModel.d5 += "," + totalCount6;
  3310. }
  3311. }
  3312. if (!string.IsNullOrEmpty(resultModel.bottom))
  3313. {
  3314. resultModel.bottom = "[" + resultModel.bottom.Trim(',') + "]";
  3315. }
  3316. if (!string.IsNullOrEmpty(resultModel.d1))
  3317. {
  3318. resultModel.d1 = "[" + resultModel.d1.Trim(',') + "]";
  3319. }
  3320. if (!string.IsNullOrEmpty(resultModel.d2))
  3321. {
  3322. resultModel.d2 = "[" + resultModel.d2.Trim(',') + "]";
  3323. }
  3324. if (!string.IsNullOrEmpty(resultModel.d3))
  3325. {
  3326. resultModel.d3 = "[" + resultModel.d3.Trim(',') + "]";
  3327. }
  3328. if (!string.IsNullOrEmpty(resultModel.d4))
  3329. {
  3330. resultModel.d4 = "[" + resultModel.d2.Trim(',') + "]";
  3331. }
  3332. if (!string.IsNullOrEmpty(resultModel.d5))
  3333. {
  3334. resultModel.d5 = "[" + resultModel.d5.Trim(',') + "]";
  3335. }
  3336. return JsonConvert.SerializeObject(resultModel);
  3337. }
  3338. #endregion
  3339. #region 分渠道业务统计
  3340. public ActionResult WorkOrderFrom()
  3341. {
  3342. WorkOrderMyModel model = new WorkOrderMyModel();
  3343. return View(model);
  3344. }
  3345. /// <summary>
  3346. /// 获取工单信息
  3347. /// </summary>
  3348. /// <param name="page">当前页码</param>
  3349. /// <param name="limit">每页数据量</param>
  3350. /// <param name="sqlWhere">查询条件</param>
  3351. /// <returns></returns>
  3352. [ActionName("WorkOrderFromData")]
  3353. [HttpGet]
  3354. public string WorkOrderFromData(DateTime? NowDateTime, string dateParty)
  3355. {
  3356. //数据结果集
  3357. ResponseData dataModel = new ResponseData();
  3358. try
  3359. {
  3360. string startDate = "";
  3361. string endDate = "";
  3362. if (!string.IsNullOrEmpty(dateParty))
  3363. {
  3364. startDate = dateParty.Substring(0, 10);
  3365. endDate = dateParty.Substring(12);
  3366. }
  3367. else
  3368. {
  3369. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3370. }
  3371. DataTable datas = recordBLL.GetWorkOrderFrom(startDate, endDate);
  3372. DataTable newTable = new DataTable();
  3373. newTable.Columns.Add("渠道");
  3374. newTable.Columns.Add("工单数量");
  3375. //微信业务工单数
  3376. int wxxtCount = WXWorkOrderCount(3, startDate, endDate);
  3377. //微博业务工单数
  3378. int wbxtCount = WXWorkOrderCount(4, startDate, endDate);
  3379. //语音数量
  3380. int callCount = 0;
  3381. //微信数量
  3382. int wxCount = 0;
  3383. //微博数量
  3384. int wbCount = 0;
  3385. if (datas != null && datas.Rows.Count > 0)
  3386. {
  3387. foreach (DataRow thisRow in datas.Rows)
  3388. {
  3389. //工单数量
  3390. int thisRowCount = 0;
  3391. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  3392. {
  3393. thisRowCount = int.Parse(thisRow["callInCount"].ToString());
  3394. }
  3395. //业务渠道
  3396. string bussFrtom = thisRow["渠道"].ToString();
  3397. if (!string.IsNullOrEmpty(bussFrtom))
  3398. {
  3399. if (bussFrtom == "1" || bussFrtom == "2")
  3400. {
  3401. callCount += thisRowCount;
  3402. }
  3403. else if (bussFrtom == "3")
  3404. {
  3405. wxCount += thisRowCount;
  3406. }
  3407. else if (bussFrtom == "4")
  3408. {
  3409. wbCount += thisRowCount;
  3410. }
  3411. }
  3412. else
  3413. {
  3414. callCount += thisRowCount;
  3415. }
  3416. }
  3417. }
  3418. wxCount = wxCount + wxxtCount;
  3419. wbCount = wbCount + wbxtCount;
  3420. DataRow dataRow = newTable.NewRow();
  3421. dataRow["渠道"] = "语音业务数";
  3422. dataRow["工单数量"] = callCount;
  3423. newTable.Rows.Add(dataRow);
  3424. DataRow dataRow1 = newTable.NewRow();
  3425. dataRow1["渠道"] = "微信业务数";
  3426. dataRow1["工单数量"] = wxCount;
  3427. newTable.Rows.Add(dataRow1);
  3428. DataRow dataRow2 = newTable.NewRow();
  3429. dataRow2["渠道"] = "微博业务数";
  3430. dataRow2["工单数量"] = wbCount;
  3431. newTable.Rows.Add(dataRow2);
  3432. DataRow dataRow3 = newTable.NewRow();
  3433. dataRow3["渠道"] = "合计(不含未分类)";
  3434. dataRow3["工单数量"] = callCount + wxCount + wbCount;
  3435. newTable.Rows.Add(dataRow3);
  3436. dataModel.code = 0;
  3437. dataModel.data = newTable;
  3438. return JsonConvert.SerializeObject(dataModel);
  3439. }
  3440. catch (Exception ex)
  3441. {
  3442. dataModel.code = 200;
  3443. dataModel.msg = ex.Message;
  3444. return JsonConvert.SerializeObject(dataModel);
  3445. }
  3446. }
  3447. /// <summary>
  3448. /// 图标数据
  3449. /// </summary>
  3450. /// <param name="page">当前页码</param>
  3451. /// <param name="limit">每页数据量</param>
  3452. /// <param name="sqlWhere">查询条件</param>
  3453. /// <returns></returns>
  3454. public string WorkOrderFromChartData(DateTime? NowDateTime, string dateParty)
  3455. {
  3456. //数据结果集
  3457. MainChartModel dataModel = new MainChartModel();
  3458. string startDate = "";
  3459. string endDate = "";
  3460. if (!string.IsNullOrEmpty(dateParty))
  3461. {
  3462. startDate = dateParty.Substring(0, 10);
  3463. endDate = dateParty.Substring(12);
  3464. }
  3465. else
  3466. {
  3467. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3468. }
  3469. DataTable datas = recordBLL.GetWorkOrderFrom(startDate, endDate);
  3470. DataTable newTable = new DataTable();
  3471. newTable.Columns.Add("渠道");
  3472. newTable.Columns.Add("工单数量");
  3473. //微信业务工单数
  3474. int wxxtCount = WXWorkOrderCount(3, startDate, endDate);
  3475. //微博业务工单数
  3476. int wbxtCount = WXWorkOrderCount(4, startDate, endDate);
  3477. if (datas != null && datas.Rows.Count > 0)
  3478. {
  3479. //语音数量
  3480. int callCount = 0;
  3481. //微信数量
  3482. int wxCount = 0;
  3483. //微博数量
  3484. int wbCount = 0;
  3485. foreach (DataRow thisRow in datas.Rows)
  3486. {
  3487. //工单数量
  3488. int thisRowCount = 0;
  3489. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  3490. {
  3491. thisRowCount = int.Parse(thisRow["callInCount"].ToString());
  3492. }
  3493. //业务渠道
  3494. string bussFrtom = thisRow["渠道"].ToString();
  3495. if (!string.IsNullOrEmpty(bussFrtom))
  3496. {
  3497. if (bussFrtom == "1" || bussFrtom == "2")
  3498. {
  3499. callCount += thisRowCount;
  3500. }
  3501. else if (bussFrtom == "3")
  3502. {
  3503. wxCount += thisRowCount;
  3504. }
  3505. else if (bussFrtom == "4")
  3506. {
  3507. wbCount += thisRowCount;
  3508. }
  3509. }
  3510. else
  3511. {
  3512. callCount += thisRowCount;
  3513. }
  3514. }
  3515. DataRow dataRow = newTable.NewRow();
  3516. dataRow["渠道"] = "语音";
  3517. dataRow["工单数量"] = callCount;
  3518. newTable.Rows.Add(dataRow);
  3519. DataRow dataRow1 = newTable.NewRow();
  3520. dataRow1["渠道"] = "微信";
  3521. dataRow1["工单数量"] = wxCount+ wxxtCount;
  3522. newTable.Rows.Add(dataRow1);
  3523. DataRow dataRow2 = newTable.NewRow();
  3524. dataRow2["渠道"] = "微博";
  3525. dataRow2["工单数量"] = wbCount+ wbxtCount;
  3526. newTable.Rows.Add(dataRow2);
  3527. }
  3528. if (newTable != null && newTable.Rows.Count > 0)
  3529. {
  3530. string[] strArr = new string[newTable.Rows.Count];
  3531. string contentArr = "";
  3532. for (int i = 0; i < newTable.Rows.Count; i++)
  3533. {
  3534. strArr[i] = newTable.Rows[i]["渠道"].ToString();
  3535. if (i == 0)
  3536. {
  3537. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["渠道"].ToString() + "' }";
  3538. }
  3539. else
  3540. {
  3541. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["渠道"].ToString() + "' }";
  3542. }
  3543. }
  3544. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  3545. dataModel.datas = "[" + contentArr + "]";
  3546. }
  3547. return JsonConvert.SerializeObject(dataModel);
  3548. }
  3549. #endregion
  3550. #region 坐席处理方式业务量统计
  3551. public ActionResult WorkOrderTrainFunctionMath()
  3552. {
  3553. WorkOrderMyModel model = new WorkOrderMyModel();
  3554. return View(model);
  3555. }
  3556. /// <summary>
  3557. /// 获取工单信息
  3558. /// </summary>
  3559. /// <param name="page">当前页码</param>
  3560. /// <param name="limit">每页数据量</param>
  3561. /// <param name="sqlWhere">查询条件</param>
  3562. /// <returns></returns>
  3563. [ActionName("WorkOrderTrainFunctionMathData")]
  3564. [HttpGet]
  3565. public string WorkOrderTrainFunctionMathData(DateTime? NowDateTime, string dateParty)
  3566. {
  3567. //数据结果集
  3568. ResponseData dataModel = new ResponseData();
  3569. string startDate = "";
  3570. string endDate = "";
  3571. if (!string.IsNullOrEmpty(dateParty))
  3572. {
  3573. startDate = dateParty.Substring(0, 10);
  3574. endDate = dateParty.Substring(12);
  3575. }
  3576. else
  3577. {
  3578. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3579. }
  3580. DataTable datas = recordBLL.GetWorkOrderTrainFunction(startDate, endDate);
  3581. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3582. DataTable newTable = new DataTable();
  3583. newTable.Columns.Add("坐席工号");
  3584. newTable.Columns.Add("坐席姓名");
  3585. newTable.Columns.Add("业务数量");
  3586. newTable.Columns.Add("咨询");
  3587. newTable.Columns.Add("建议");
  3588. newTable.Columns.Add("表扬");
  3589. newTable.Columns.Add("挂失");
  3590. newTable.Columns.Add("投诉");
  3591. newTable.Columns.Add("转办投诉");
  3592. newTable.Columns.Add("现场处理投诉");
  3593. newTable.Columns.Add("客服处理投诉");
  3594. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3595. {
  3596. foreach (DataRow row in userTable.Rows)
  3597. {
  3598. DataRow newRow = newTable.NewRow();
  3599. newRow[0] = row["F_UserCode"];
  3600. newRow[1] = row["F_UserName"];
  3601. int totalCount2 = 0;
  3602. int totalCount3 = 0;
  3603. int totalCount4 = 0;
  3604. int totalCount5 = 0;
  3605. int totalCount6 = 0;
  3606. int totalCount7 = 0;
  3607. int totalCount8 = 0;
  3608. int totalCount9 = 0;
  3609. int totalCount10 = 0;
  3610. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3611. if (thisUserRows != null && thisUserRows.Length > 0)
  3612. {
  3613. foreach (DataRow collRow in thisUserRows)
  3614. {
  3615. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3616. {
  3617. int thisCount = int.Parse(collRow["业务量"].ToString());
  3618. totalCount2 += thisCount;
  3619. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3620. {
  3621. int qudaoID = int.Parse(collRow["业务类别"].ToString());
  3622. int blFunction = int.Parse(collRow["处理方式"].ToString());
  3623. if (qudaoID == 6)
  3624. {
  3625. totalCount3 += thisCount;
  3626. }
  3627. else if (qudaoID == 14)
  3628. {
  3629. totalCount4 += thisCount;
  3630. }
  3631. else if (qudaoID == 18)
  3632. {
  3633. totalCount5 += thisCount;
  3634. }
  3635. else if (qudaoID == 19)
  3636. {
  3637. totalCount6 += thisCount;
  3638. }
  3639. else if (qudaoID == 3)
  3640. {
  3641. totalCount7 += thisCount;
  3642. if (blFunction == 1)
  3643. {
  3644. totalCount8 += thisCount;
  3645. }
  3646. else if (blFunction == 2)
  3647. {
  3648. totalCount9 += thisCount;
  3649. }
  3650. else if (blFunction == 3)
  3651. {
  3652. totalCount10 += thisCount;
  3653. }
  3654. }
  3655. }
  3656. }
  3657. }
  3658. }
  3659. newRow[2] = totalCount2;
  3660. newRow[3] = totalCount3;
  3661. newRow[4] = totalCount4;
  3662. newRow[5] = totalCount5;
  3663. newRow[6] = totalCount6;
  3664. newRow[7] = totalCount7;
  3665. newRow[8] = totalCount8;
  3666. newRow[9] = totalCount9;
  3667. newRow[10] = totalCount10;
  3668. newTable.Rows.Add(newRow);
  3669. }
  3670. }
  3671. dataModel.code = 0;
  3672. dataModel.data = newTable;
  3673. return JsonConvert.SerializeObject(dataModel);
  3674. }
  3675. /// <summary>
  3676. /// 图标数据
  3677. /// </summary>
  3678. /// <param name="page">当前页码</param>
  3679. /// <param name="limit">每页数据量</param>
  3680. /// <param name="sqlWhere">查询条件</param>
  3681. /// <returns></returns>
  3682. public string WorkOrderTrainFunctionMathChartData(DateTime? NowDateTime, string dateParty)
  3683. {
  3684. WorkOrderTypeUserMathModel resultModel = new WorkOrderTypeUserMathModel();
  3685. //数据结果集
  3686. //数据结果集
  3687. ResponseData dataModel = new ResponseData();
  3688. string startDate = "";
  3689. string endDate = "";
  3690. if (!string.IsNullOrEmpty(dateParty))
  3691. {
  3692. startDate = dateParty.Substring(0, 10);
  3693. endDate = dateParty.Substring(12);
  3694. }
  3695. else
  3696. {
  3697. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3698. }
  3699. DataTable datas = recordBLL.GetWorkOrderTrainFunction(startDate, endDate);
  3700. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3701. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3702. {
  3703. foreach (DataRow row in userTable.Rows)
  3704. {
  3705. resultModel.bottom += ",'" + row["F_UserName"].ToString() + "'";
  3706. int totalCount2 = 0;
  3707. int totalCount3 = 0;
  3708. int totalCount4 = 0;
  3709. int totalCount5 = 0;
  3710. int totalCount6 = 0;
  3711. int totalCount7 = 0;
  3712. int totalCount8 = 0;
  3713. int totalCount9 = 0;
  3714. int totalCount10 = 0;
  3715. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3716. if (thisUserRows != null && thisUserRows.Length > 0)
  3717. {
  3718. foreach (DataRow collRow in thisUserRows)
  3719. {
  3720. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3721. {
  3722. int thisCount = int.Parse(collRow["业务量"].ToString());
  3723. totalCount2 += thisCount;
  3724. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3725. {
  3726. int qudaoID = int.Parse(collRow["业务类别"].ToString());
  3727. int blFunction = int.Parse(collRow["处理方式"].ToString());
  3728. if (qudaoID == 6)
  3729. {
  3730. totalCount3 += thisCount;
  3731. }
  3732. else if (qudaoID == 14)
  3733. {
  3734. totalCount4 += thisCount;
  3735. }
  3736. else if (qudaoID == 18)
  3737. {
  3738. totalCount5 += thisCount;
  3739. }
  3740. else if (qudaoID == 19)
  3741. {
  3742. totalCount6 += thisCount;
  3743. }
  3744. else if (qudaoID == 3)
  3745. {
  3746. totalCount7 += thisCount;
  3747. if (blFunction == 1)
  3748. {
  3749. totalCount8 += thisCount;
  3750. }
  3751. else if (blFunction == 2)
  3752. {
  3753. totalCount9 += thisCount;
  3754. }
  3755. else if (blFunction == 3)
  3756. {
  3757. totalCount10 += thisCount;
  3758. }
  3759. }
  3760. }
  3761. }
  3762. }
  3763. }
  3764. resultModel.d1 += "," + totalCount2;
  3765. resultModel.d2 += "," + totalCount3;
  3766. resultModel.d3 += "," + totalCount4;
  3767. resultModel.d4 += "," + totalCount5;
  3768. resultModel.d5 += "," + totalCount6;
  3769. resultModel.d6 += "," + totalCount7;
  3770. resultModel.d7 += "," + totalCount8;
  3771. resultModel.d8 += "," + totalCount9;
  3772. resultModel.d9 += "," + totalCount10;
  3773. }
  3774. resultModel.bottom = "[" + resultModel.bottom.Trim(',') + "]";
  3775. resultModel.d1 = "[" + resultModel.d1.Trim(',') + "]";
  3776. resultModel.d2 = "[" + resultModel.d2.Trim(',') + "]";
  3777. resultModel.d3 = "[" + resultModel.d3.Trim(',') + "]";
  3778. resultModel.d4 = "[" + resultModel.d4.Trim(',') + "]";
  3779. resultModel.d5 = "[" + resultModel.d5.Trim(',') + "]";
  3780. resultModel.d6 = "[" + resultModel.d6.Trim(',') + "]";
  3781. resultModel.d7 = "[" + resultModel.d7.Trim(',') + "]";
  3782. resultModel.d8 = "[" + resultModel.d8.Trim(',') + "]";
  3783. resultModel.d9 = "[" + resultModel.d9.Trim(',') + "]";
  3784. }
  3785. return JsonConvert.SerializeObject(resultModel);
  3786. }
  3787. #endregion
  3788. #region 坐席话务量统计
  3789. public ActionResult CallTimeMath()
  3790. {
  3791. WorkOrderMyModel model = new WorkOrderMyModel();
  3792. return View(model);
  3793. }
  3794. /// <summary>
  3795. /// 获取工单信息
  3796. /// </summary>
  3797. /// <param name="page">当前页码</param>
  3798. /// <param name="limit">每页数据量</param>
  3799. /// <param name="sqlWhere">查询条件</param>
  3800. /// <returns></returns>
  3801. [ActionName("CallTimeMathData")]
  3802. [HttpGet]
  3803. public string CallTimeMathData(DateTime? NowDateTime, string dateParty)
  3804. {
  3805. //数据结果集
  3806. ResponseData dataModel = new ResponseData();
  3807. string startDate = "";
  3808. string endDate = "";
  3809. if (!string.IsNullOrEmpty(dateParty))
  3810. {
  3811. startDate = dateParty.Substring(0, 10);
  3812. endDate = dateParty.Substring(12);
  3813. }
  3814. else
  3815. {
  3816. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3817. }
  3818. DataTable datas = recordBLL.CallTimeMath(startDate, endDate);
  3819. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3820. DataTable newTable = new DataTable();
  3821. newTable.Columns.Add("坐席工号");
  3822. newTable.Columns.Add("坐席姓名");
  3823. newTable.Columns.Add("总通话次数");
  3824. newTable.Columns.Add("接听电话次数");
  3825. newTable.Columns.Add("呼出电话次数");
  3826. newTable.Columns.Add("通话总时长");
  3827. newTable.Columns.Add("平均通话时长");
  3828. newTable.Columns.Add("流失率");
  3829. newTable.Columns.Add("接通率");
  3830. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3831. {
  3832. foreach (DataRow row in userTable.Rows)
  3833. {
  3834. DataRow newRow = newTable.NewRow();
  3835. newRow[0] = row["F_UserCode"];
  3836. newRow[1] = row["F_UserName"];
  3837. int totalCount2 = 0;
  3838. int totalCount3 = 0;
  3839. int totalCount4 = 0;
  3840. int totalCount5 = 0;
  3841. int totalCount6 = 0;
  3842. DataRow[] thisUserRows = datas.Select("userId=" + row["F_UserId"]);
  3843. if (thisUserRows != null && thisUserRows.Length > 0)
  3844. {
  3845. foreach (DataRow collRow in thisUserRows)
  3846. {
  3847. if (!string.IsNullOrEmpty(collRow["呼叫次数"].ToString()))
  3848. {
  3849. int thisCount = int.Parse(collRow["呼叫次数"].ToString());
  3850. totalCount2 += thisCount;
  3851. if (!string.IsNullOrEmpty(collRow["呼叫类型"].ToString()))
  3852. {
  3853. int qudaoID = int.Parse(collRow["呼叫类型"].ToString());
  3854. if (qudaoID == 0)
  3855. {
  3856. totalCount3 += thisCount;
  3857. }
  3858. else if (qudaoID == 1)
  3859. {
  3860. totalCount4 += thisCount;
  3861. }
  3862. }
  3863. }
  3864. if (!string.IsNullOrEmpty(collRow["通话时长"].ToString()))
  3865. {
  3866. int thisCount = int.Parse(collRow["通话时长"].ToString());
  3867. totalCount5 += thisCount;
  3868. }
  3869. }
  3870. }
  3871. if (totalCount2 > 0)
  3872. {
  3873. totalCount6 = (int)totalCount5 / totalCount2;
  3874. }
  3875. #region 计算流失率 通过率
  3876. //string startDatestr = "";
  3877. //string endDatestr = "";
  3878. //if (!string.IsNullOrEmpty(startDate))
  3879. //{
  3880. // startDatestr=" and BeginTime>='" + startDate + " 00:00:00' ";
  3881. //}
  3882. //if (!string.IsNullOrEmpty(endDate))
  3883. //{
  3884. // endDatestr=" and BeginTime<='" + endDate + " 23:59:59' ";
  3885. //}
  3886. //decimal ls= recordBLL.GetRecordCount(string.Format("Userid={0} and RingLongTime>3 and CallState=0 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3887. //decimal tg =recordBLL.GetRecordCount(string.Format("Userid={0} and CallState=1 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3888. //decimal zs = 1.00M*recordBLL.GetRecordCount(string.Format("Userid={0} {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3889. string lsl = "0%";//流失率
  3890. string jtl = "0%";//通过率
  3891. //if (zs!=0)
  3892. //{
  3893. // lsl = (ls / zs).ToString("P");
  3894. // jtl = (tg / zs).ToString("P");
  3895. //}
  3896. #endregion
  3897. newRow[2] = totalCount2;
  3898. newRow[3] = totalCount3;
  3899. newRow[4] = totalCount4;
  3900. newRow[5] = totalCount5;
  3901. newRow[6] = totalCount6;
  3902. newRow[7] = lsl;
  3903. newRow[8] = jtl;
  3904. newTable.Rows.Add(newRow);
  3905. }
  3906. }
  3907. dataModel.code = 0;
  3908. dataModel.data = newTable;
  3909. return JsonConvert.SerializeObject(dataModel);
  3910. }
  3911. /// <summary>
  3912. /// 图标数据
  3913. /// </summary>
  3914. /// <param name="page">当前页码</param>
  3915. /// <param name="limit">每页数据量</param>
  3916. /// <param name="sqlWhere">查询条件</param>
  3917. /// <returns></returns>
  3918. public string CallTimeMathChartData(DateTime? NowDateTime, string dateParty)
  3919. {
  3920. WorkOrderTypeUserMathModel resultModel = new WorkOrderTypeUserMathModel();
  3921. //数据结果集
  3922. //数据结果集
  3923. ResponseData dataModel = new ResponseData();
  3924. string startDate = "";
  3925. string endDate = "";
  3926. if (!string.IsNullOrEmpty(dateParty))
  3927. {
  3928. startDate = dateParty.Substring(0, 10);
  3929. endDate = dateParty.Substring(12);
  3930. }
  3931. else
  3932. {
  3933. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3934. }
  3935. DataTable datas = recordBLL.CallTimeMath(startDate, endDate);
  3936. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3937. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3938. {
  3939. foreach (DataRow row in userTable.Rows)
  3940. {
  3941. resultModel.bottom += ",'" + row["F_UserName"].ToString() + "'";
  3942. int totalCount2 = 0;
  3943. int totalCount3 = 0;
  3944. int totalCount4 = 0;
  3945. int totalCount5 = 0;
  3946. int totalCount6 = 0;
  3947. DataRow[] thisUserRows = datas.Select("userId=" + row["F_UserId"]);
  3948. if (thisUserRows != null && thisUserRows.Length > 0)
  3949. {
  3950. foreach (DataRow collRow in thisUserRows)
  3951. {
  3952. if (!string.IsNullOrEmpty(collRow["呼叫次数"].ToString()))
  3953. {
  3954. int thisCount = int.Parse(collRow["呼叫次数"].ToString());
  3955. totalCount2 += thisCount;
  3956. if (!string.IsNullOrEmpty(collRow["呼叫类型"].ToString()))
  3957. {
  3958. int qudaoID = int.Parse(collRow["呼叫类型"].ToString());
  3959. if (qudaoID == 0)
  3960. {
  3961. totalCount3 += thisCount;
  3962. }
  3963. else if (qudaoID == 1)
  3964. {
  3965. totalCount4 += thisCount;
  3966. }
  3967. }
  3968. }
  3969. if (!string.IsNullOrEmpty(collRow["通话时长"].ToString()))
  3970. {
  3971. int thisCount = int.Parse(collRow["通话时长"].ToString());
  3972. totalCount5 += thisCount;
  3973. }
  3974. }
  3975. }
  3976. if (totalCount2 > 0)
  3977. {
  3978. totalCount6 = (int)totalCount5 / totalCount2;
  3979. }
  3980. #region 计算流失率 通过率
  3981. string startDatestr = "";
  3982. string endDatestr = "";
  3983. if (!string.IsNullOrEmpty(startDate))
  3984. {
  3985. startDatestr = " and BeginTime>='" + startDate + " 00:00:00' ";
  3986. }
  3987. if (!string.IsNullOrEmpty(endDate))
  3988. {
  3989. endDatestr = " and BeginTime<='" + endDate + " 23:59:59' ";
  3990. }
  3991. decimal ls = recordBLL.GetRecordCount(string.Format("Userid={0} and RingLongTime>3 and CallState=0 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3992. decimal tg = recordBLL.GetRecordCount(string.Format("Userid={0} and CallState=1 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3993. decimal zs = 1.00M * recordBLL.GetRecordCount(string.Format("Userid={0} {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3994. string lsl = "0%";//流失率
  3995. string jtl = "0%";//通过率
  3996. if (zs != 0)
  3997. {
  3998. lsl = (ls / zs).ToString("P");
  3999. jtl = (tg / zs).ToString("P");
  4000. }
  4001. #endregion
  4002. resultModel.d1 += "," + totalCount2;
  4003. resultModel.d2 += "," + totalCount3;
  4004. resultModel.d3 += "," + totalCount4;
  4005. resultModel.d4 += "," + totalCount5;
  4006. resultModel.d5 += "," + totalCount6;
  4007. resultModel.d6 += "," + lsl;
  4008. resultModel.d7 += "," + jtl;
  4009. }
  4010. resultModel.bottom = "[" + resultModel.bottom.Trim(',') + "]";
  4011. resultModel.d1 = "[" + resultModel.d1.Trim(',') + "]";
  4012. resultModel.d2 = "[" + resultModel.d2.Trim(',') + "]";
  4013. resultModel.d3 = "[" + resultModel.d3.Trim(',') + "]";
  4014. resultModel.d4 = "[" + resultModel.d4.Trim(',') + "]";
  4015. resultModel.d5 = "[" + resultModel.d5.Trim(',') + "]";
  4016. resultModel.d6 = "[" + resultModel.d6.Trim(',') + "]";
  4017. resultModel.d7 = "[" + resultModel.d7.Trim(',') + "]";
  4018. }
  4019. return JsonConvert.SerializeObject(resultModel);
  4020. }
  4021. #endregion
  4022. #region 热线工作分析报告
  4023. public ActionResult ReportWorkOrderInfo()
  4024. {
  4025. WorkOrderMyModel model = new WorkOrderMyModel();
  4026. return View(model);
  4027. }
  4028. public ActionResult ReportWorkOrderInfoWord(string dateParty,string type)
  4029. {
  4030. string res = "";
  4031. string name = "周";
  4032. string startDate = "";
  4033. string endDate = "";
  4034. if (!string.IsNullOrEmpty(dateParty))
  4035. {
  4036. startDate = dateParty.Substring(0, 10);
  4037. endDate = dateParty.Substring(12);
  4038. }
  4039. else
  4040. {
  4041. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  4042. startDate = DateTime.Now.AddDays(-7).ToString("yyyy-MM-dd");
  4043. }
  4044. try
  4045. {
  4046. switch (type)
  4047. {
  4048. case "0":
  4049. name = "周";
  4050. res = ReportWorkOrderInfoOneWeek(dateParty);
  4051. res = res.Split('^')[0];
  4052. break;
  4053. case "1":
  4054. name = "两周";
  4055. res = ReportWorkOrderInfoTwoWeek(dateParty);
  4056. res = res.Split('^')[0];
  4057. break;
  4058. case "2":
  4059. name = "季度";
  4060. string data1 = ReportWorkOrderInfoQuarterNew(dateParty);
  4061. string[] arr = data1.Split('^');
  4062. string[] strcount = arr[0].Split(',');
  4063. #region 参数
  4064. DateTime now = Convert.ToDateTime(startDate);
  4065. int nowMonth = now.Month; //当前月
  4066. int nowYear = now.Year; //当前年
  4067. int preYear = now.Year - 1;//前一年
  4068. int preMonth = now.Month-1; //上月
  4069. string nowQuarter = "";
  4070. if (nowMonth >= 1 && nowMonth <= 3)
  4071. {
  4072. nowQuarter = "一";
  4073. }
  4074. else if (nowMonth >= 4 && nowMonth <= 6)
  4075. {
  4076. nowQuarter = "二";
  4077. }
  4078. else if (nowMonth >= 7 && nowMonth <= 9)
  4079. {
  4080. nowQuarter = "三";
  4081. }
  4082. else { nowQuarter = "四"; }
  4083. string preQuarter = "";
  4084. if (preMonth >= 1 && preMonth <= 3)
  4085. {
  4086. preQuarter = "一";
  4087. }
  4088. else if (preMonth >= 4 && preMonth <= 6)
  4089. {
  4090. preQuarter = "二";
  4091. }
  4092. else if (preMonth >= 7 && preMonth <= 9)
  4093. {
  4094. preQuarter = "三";
  4095. }
  4096. else { preQuarter = "四"; }
  4097. string bgyear = nowYear + "年";
  4098. string preyear = preYear + "年";
  4099. string bgQuarter = "第" + nowQuarter + "季度";
  4100. string prebgQuarter = "第" + preQuarter + "季度";
  4101. string bgname = bgyear + bgQuarter;
  4102. string prename = "";
  4103. if (nowMonth <= 3)
  4104. {
  4105. prename = preyear + "第四季度";
  4106. }
  4107. else
  4108. {
  4109. prename = bgyear + prebgQuarter;
  4110. }
  4111. #endregion
  4112. #region 报告
  4113. string bgmc = bgname + "服务热线工作分析报告";
  4114. string bgmc1 = "一、" + bgname + "全媒体客服平台受理量统计及分析";
  4115. string bgmc1_nr1 = " 郑州地铁服务热线" + bgname + "全媒体客服平台共受理乘客事务" + strcount[0] + "件,其中热线电话" + strcount[1] + "通、微博互动 " + strcount[2] + "人次、微信互动" + strcount[3] + "人次。";
  4116. string bgmc1_nr2 = " 由上图所示," + bgQuarter + "主要受理量比较平均。同比" + prename + "全媒体客服平台总受理量" + strcount[4] + ",其中热线电话受理量" + strcount[5] + ",微博互动量" + strcount[6] + ",微信互动量" + strcount[7] + "。(" + prebgQuarter + "全媒体客服平台共受理乘客事务" + strcount[8] + "件,其中热线电话" + strcount[9] + "通、微博互动" + strcount[10] + "人次、微信互动" + strcount[11] + "人次)。";
  4117. string bgmc1_tb1 = arr[1];
  4118. string bgmc2 = "二、" + bgname + "服务热线电话受理量统计及分析";
  4119. string bgmc2_nr1 = bgname + "热线电话共受理乘客事务" + strcount[1] + "通,占全媒体客服平台总受理量的" + strcount[12] + ",";
  4120. string data2 = ReportWorkOrderInfoQuarterNewTwo(dateParty);
  4121. arr = data2.Split('^');
  4122. strcount = arr[0].Split(',');
  4123. string bgmc2_nr2 = "日均受理乘客事务约" + strcount[1] + "通/天,人工接听" + strcount[2] + "通,接通率为" + strcount[3] + "。直接答复" + strcount[4] + "通,直接答复率" + strcount[5] + "。转办办理" + strcount[6] + "件,按期回复率" + strcount[7] + "。办理结果回访满意率___%。热线服务满意率___%,平均通话时长___分,来电高峰主要集中在___点至___点,热线客户评价总体满意率___%,乘客满意度较好。";
  4124. string bgmc2_tb1 = arr[1];
  4125. string bgmc2_part1 = "(一)乘客咨询部分";
  4126. string bgmc2_part1_nr1 = "共接听咨询来电" + arr[4] + "通,其中" + arr[5] + "(其他类咨询主要包含咨询地铁计次票售卖相关事宜及郑州地铁·商易行APP相关事宜等。)";
  4127. string bgmc2_part1_nr2 = "其中列车时刻类信息占比最高,占咨询总量的" + arr[6] + ",其次是在线购票类信息占咨询总量的" + arr[7] + "。除常规咨询类问题外,本季度较为突出的咨询问题集中在郑州地铁·商易行APP相关购票业务咨询及违禁品相关规定咨询内容。";
  4128. string data3 = ReportWorkOrderInfoQuarterNewTwoZXMX(dateParty);
  4129. arr = data3.Split('^');
  4130. strcount = arr[0].Split(',');
  4131. string bgmc2_tb2 = arr[1];
  4132. string bgmc2_part2 = "(二)乘客投诉部分";
  4133. string bgmc2_part2_nr1 = bgname + "热线电话共受理乘客来电投诉" + arr[4] + "件,其中转办相关责任部门" + arr[5] + "件,由服务热线化解的投诉" + arr[6] + "件,化解率达高达" + arr[7] + "。";
  4134. string bgmc2_part2_1 = "1、以受理方式为标准的分析情况";
  4135. string bgmc2_tb4= arr[8];
  4136. string bgmc2_part2_1_nr1 = "根据上表数据显示,热线电话受理的投诉量占总投诉量的" + arr[10] + "。";
  4137. string bgmc2_part2_2 = "2、以责任部门为标准的分析情况(转办)";
  4138. string bgmc2_tb5 = arr[9];
  4139. string bgmc2_part2_2_nr1 = "根据上表数据显示,客运服务类投诉占总投诉量的___%,安保类投诉占总投诉量___%。员工服务类投诉___件。客运类主要是员工服务态度不好造成的投诉居多,安保类投诉主要是安检处对喷雾、刀具等物品的检查标准不一致及员工服务态度欠佳等方面。";
  4140. string data4 = ReportWorkOrderInfoQuarterNewTwoQTMX(dateParty);
  4141. arr = data4.Split('^');
  4142. strcount = arr[0].Split(',');
  4143. string bgmc2_part3 = "(三)乘客建议部分";
  4144. string bgmc2_part3_nr1 = "确保地铁安全运营和倡导市民文明低碳出行服务热线也在第一时间将广大乘客反馈的合理化建议及意见反馈给公司。第一季度热线电话受理有效建议" + arr[4] + "件。";
  4145. string bgmc2_part4 = "(四)乘客表扬、挂失部分";
  4146. string bgmc2_part4_nr1 = bgname + "服务热线共帮助乘客找寻失物" + arr[5] + "件,受到乘客来电表扬" + arr[6] + "件。";
  4147. string data5 = ReportWorkOrderInfoQuarterNewTwoWBMX(dateParty);
  4148. arr = data5.Split('^');
  4149. strcount = arr[0].Split(',');
  4150. string bgmc3 = "三、" + bgname + "微博互动受理量统计及分析";
  4151. string bgmc3_nr1 = bgname + "微博互动受理乘客事务" + arr[4] + "件,其中私信___人次、评论___人次、 ___人次。";
  4152. string bgmc3_nr2 = "由上图所示," + bgQuarter + "主要受理量在___月份,___月份受理量突增的原因是受12月20日列车信号故障及春运期间客流急剧增加的影响所致。其中所反映的问题较突出的有:延误证明开具时间及要求;咨询列车时刻信息;咨询列车时刻信息。";
  4153. string data6 = ReportWorkOrderInfoQuarterNewTwoWXMX(dateParty);
  4154. arr = data6.Split('^');
  4155. strcount = arr[0].Split(',');
  4156. string bgmc4 = "四、" + bgname + "微信互动受理量统计及分析";
  4157. string bgmc4_nr1 = bgname + "微信互动受理乘客事务" + arr[4] + "人次。";
  4158. string bgmc4_nr2 = "由上图所示," + bgname + "微信主要受理量在___月份。其中___月份受理量突增的原因与微博突增的原因一致。其中所反映的问题较突出的有:列车时刻信息咨询。";
  4159. res += "<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">";
  4160. res += "<tr><td><h1 style=\"text-align:center;font-family:方正小标宋简体;\">";
  4161. res += "<label id=\"bgmc\">" + bgmc + "</label></h1></td></tr>";
  4162. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4163. res += "<label id=\"bgmc1\">" + bgmc1 + "</label></h2></td></tr>";
  4164. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4165. res += "<label id=\"bgmc1_nr1\">" + bgmc1_nr1 + "</label></h3></td></tr>";
  4166. res += "<tr><td>" + bgmc1_tb1 + "</td></tr>";
  4167. res += "<tr><td>" + "" + "</td></tr>";
  4168. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4169. res += "<label id=\"bgmc1_nr2\">" + bgmc1_nr2 + "</label></h3></td></tr>";
  4170. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4171. res += "<label id=\"bgmc2\">" + bgmc2 + "</label></h2></td></tr>";
  4172. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4173. res += "<label id=\"bgmc2_nr1\">" + bgmc2_nr1 + "</label>";
  4174. res += "<label id=\"bgmc2_nr2\">" + bgmc2_nr2 + "</label></h3></td></tr>";
  4175. res += "<tr><td>" + bgmc2_tb1 + "</td></tr>";
  4176. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4177. res += "<label id=\"bgmc2_part1\">" + bgmc2_part1 + "</label></b></h2></td></tr>";
  4178. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4179. res += "<label id=\"bgmc2_part1_nr1\">" + bgmc2_part1_nr1 + "</label></h3></td></tr>";
  4180. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4181. res += "<label id=\"bgmc2_part1_nr2\">" + bgmc2_part1_nr2 + "</label></h3></td></tr>";
  4182. res += "<tr><td>" + bgmc2_tb2 + "</td></tr>";
  4183. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4184. res += "<label id=\"bgmc2_part2\">" + bgmc2_part2 + "</label></b></h2></td></tr>";
  4185. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4186. res += "<label id=\"bgmc2_part2_nr1\">" + bgmc2_part2_nr1 + "</label></h3></td></tr>";
  4187. res += "<tr><td>" + "" + "</td></tr>";
  4188. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4189. res += "<label id=\"bgmc2_part2_1\">" + bgmc2_part2_1 + "</label></b></h2></td></tr>";
  4190. res += "<tr><td>" + bgmc2_tb4 + "</td></tr>";
  4191. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4192. res += "<label id=\"bgmc2_part2_1_nr1\">" + bgmc2_part2_1_nr1 + "</label></h3></td></tr>";
  4193. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4194. res += "<label id=\"bgmc2_part2_2\">" + bgmc2_part2_2 + "</label></b></h2></td></tr>";
  4195. res += "<tr><td>" + bgmc2_tb5+ "</td></tr>";
  4196. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4197. res += "<label id=\"bgmc2_part2_2_nr1\">" + bgmc2_part2_2_nr1 + "</label></h3></td></tr>";
  4198. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4199. res += "<label id=\"bgmc2_part2_2_nr2\">" + "" + "</label></h3></td></tr>";
  4200. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4201. res += "<label id=\"bgmc2_part3\">" + bgmc2_part3 + "</label></b></h2></td></tr>";
  4202. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4203. res += "<label id=\"bgmc2_part3_nr1\">" + bgmc2_part3_nr1 + "</label></h3></td></tr>";
  4204. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4205. res += "<label id=\"bgmc2_part4\">" + bgmc2_part4 + "</label></b></h2></td></tr>";
  4206. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4207. res += "<label id=\"bgmc2_part4_nr1\">" + bgmc2_part4_nr1 + "</label></h3></td></tr>";
  4208. res += "<tr><td>" + "" + "</td></tr>";
  4209. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4210. res += "<label id=\"bgmc3\">" + bgmc3 + "</label></h2></td></tr>";
  4211. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4212. res += "<label id=\"bgmc3_nr1\">" + bgmc3_nr1 + "</label></h3></td></tr>";
  4213. res += "<tr><td>" + "" + "</td></tr>";
  4214. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4215. res += "<label id=\"bgmc3_nr2\">" + bgmc3_nr2 + "</label></h3></td></tr>";
  4216. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4217. res += "<label id=\"bgmc4\">" + bgmc4 + "</label></h2></td></tr>";
  4218. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4219. res += "<label id=\"bgmc4_nr1\">" + bgmc4_nr1 + "</label></h3></td></tr>";
  4220. res += "<tr><td>" + "" + "</td></tr>";
  4221. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4222. res += "<label id=\"bgmc4_nr2\">" + bgmc4_nr2 + "</label></h3></td></tr></table>";
  4223. #endregion
  4224. break;
  4225. case "3":
  4226. name = "年度";
  4227. string ydata1 = ReportWorkOrderInfoQuarterNew(dateParty);
  4228. string[] yarr = ydata1.Split('^');
  4229. string[] ystrcount = yarr[0].Split(',');
  4230. #region 参数
  4231. DateTime ynow = Convert.ToDateTime(startDate);
  4232. int ynowMonth = ynow.Month; //当前月
  4233. int ynowYear = ynow.Year; //当前年
  4234. int ypreYear = ynow.Year - 1;//前一年
  4235. int ypreMonth = ynow.Month-1; //上月
  4236. string ynowQuarter = "";
  4237. if (ynowMonth >= 1 && ynowMonth <= 3)
  4238. {
  4239. ynowQuarter = "一";
  4240. }
  4241. else if (ynowMonth >= 4 && ynowMonth <= 6)
  4242. {
  4243. ynowQuarter = "二";
  4244. }
  4245. else if (ynowMonth >= 7 && ynowMonth <= 9)
  4246. {
  4247. ynowQuarter = "三";
  4248. }
  4249. else { ynowQuarter = "四"; }
  4250. string ypreQuarter = "";
  4251. if (ypreMonth >= 1 && ypreMonth <= 3)
  4252. {
  4253. ypreQuarter = "一";
  4254. }
  4255. else if (ypreMonth >= 4 && ypreMonth <= 6)
  4256. {
  4257. ypreQuarter = "二";
  4258. }
  4259. else if (ypreMonth >= 7 && ypreMonth <= 9)
  4260. {
  4261. ypreQuarter = "三";
  4262. }
  4263. else { ypreQuarter = "四"; }
  4264. string ybgyear = ynowYear + "年";
  4265. string ypreyear = ypreYear + "年";
  4266. #endregion
  4267. #region 报告
  4268. string ybgmc = ybgyear + "服务热线工作分析报告";
  4269. string ybgmc1 = "一、" + ybgyear + "全媒体客服平台受理量统计及分析";
  4270. string ybgmc1_nr1 = " 郑州地铁服务热线" + ybgyear + "全媒体客服平台共受理乘客事务" + ystrcount[0] + "件,其中热线电话" + ystrcount[1] + "通、微博互动 " + ystrcount[2] + "人次、微信互动" + ystrcount[3] + "人次。";
  4271. string ybgmc1_nr2 = "同比" + ypreyear + "全媒体客服平台总受理量" + ystrcount[4] + ",其中热线电话受理量" + ystrcount[5] + ",微博互动量" + ystrcount[6] + ",微信互动量" + ystrcount[7] + "。(" + ypreyear + "全媒体客服平台共受理乘客事务" + ystrcount[8] + "件,其中热线电话" + ystrcount[9] + "通、微博互动" + ystrcount[10] + "人次、微信互动" + ystrcount[11] + "人次)。由上图所示,全年主要受理量在_________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致______月份业务量增加。";
  4272. string ybgmc1_tb1 = yarr[1];
  4273. string ybgmc2 = "二、" + ybgyear + "服务热线电话受理量统计及分析";
  4274. string ybgmc2_nr1 = ybgyear + "热线电话共受理乘客事务" + ystrcount[1] + "通,占全媒体客服平台总受理量的" + ystrcount[12] + ",";
  4275. string ydata2 = ReportWorkOrderInfoQuarterNewTwo(dateParty);
  4276. yarr = ydata2.Split('^');
  4277. ystrcount = yarr[0].Split(',');
  4278. string ybgmc2_nr2 = "日均受理乘客事务约" + ystrcount[1] + "通/天,共接通" + ystrcount[2] + "通,接通率为" + ystrcount[3] + "。直接答复" + ystrcount[4] + "通,直接答复率" + ystrcount[5] + "。转办办理" + ystrcount[6] + "件,按期回复率" + ystrcount[7] + "。办理结果回访满意率___%。热线满意率___%,平均通话时长___分,来电高峰主要集中在___点至___点,热线客户评价总体满意率___%,乘客满意度较好。与" + ypreyear + "年相比,受理乘客事务总量____倍。";
  4279. string ybgmc2_tb1 = yarr[1];
  4280. string ybgmc2_part1 = "(一)乘客咨询部分";
  4281. string ybgmc2_part1_nr1 = "共接听咨询来电" + yarr[4] + "通,其中" + yarr[5] + "(其他类咨询主要包含咨询地铁计次票售卖相关事宜及列车车厢内广播相关事宜等。)";
  4282. string ybgmc2_part1_nr2 = "其中互联网购票类咨询占总咨询量的____。从互联网购票上线以来,多集中在以下几个问题:1、互联网支付成功,未出票;2、互联网购票多张,少出票;3、互联网购票订单显示已完成,未出票;4、目前1号线二期不支持互联网购票等相关问题。建议:1、在互联网购票机上提示乘客可使用扫码或者商户单号后八位取票;2、在1号线二期开展互联网购票相关事宜。";
  4283. string ydata3 = ReportWorkOrderInfoQuarterNewTwoZXMX(dateParty);
  4284. yarr = ydata3.Split('^');
  4285. ystrcount = yarr[0].Split(',');
  4286. string ybgmc2_tb2 = yarr[1];
  4287. string ybgmc2_part2 = "(二)乘客投诉部分";
  4288. string ybgmc2_part2_nr1 = ybgyear + "热线电话共受理乘客来电投诉" + yarr[4] + "件,其中转办相关责任部门" + yarr[5] + "件,由服务热线化解的投诉" + yarr[6] + "件,化解率达高达" + yarr[7] + "。同时,十九大期间全媒体客服平台共受理投诉____件,投诉化解率达___%,共计_____件,期间未产生不良报道。(附件一《安检等级升级期间全媒体客服平台信息统计报告》)";
  4289. string ybgmc2_part2_1 = "1、以受理方式为标准的分析情况";
  4290. string ybgmc2_tb4 = yarr[8];
  4291. string ybgmc2_part2_1_nr1 = "根据上表数据显示,热线电话受理的投诉量占总投诉量的"+ yarr[10] + "。";
  4292. string ybgmc2_part2_2 = "2、以责任部门为标准的分析情况(转办)";
  4293. string ybgmc2_tb5 = yarr[9];
  4294. string ybgmc2_part2_2_nr1 = "根据上表数据显示,客运服务类投诉占总投诉量的____%,安保类投诉占总投诉量____%。员工服务类投诉____件。客运类主要是员工服务态度不好造成的投诉居多,安保类投诉主要是安检处对喷雾等物品的检查标准不一致及员工服务态度欠佳等方面。下图所示,由于十九大会议期间安检升级导致投诉量直线暴增,并于____月逐步下降。其中,员工服务类投诉较多,占安检总投诉量的____ %。";
  4295. string ybgmc2_part2_2_nr2 = "由上图所示,员工服务类投诉占客运服务类总投诉量的____%。";
  4296. string ydata4 = ReportWorkOrderInfoQuarterNewTwoQTMX(dateParty);
  4297. yarr = ydata4.Split('^');
  4298. ystrcount = yarr[0].Split(',');
  4299. string ybgmc2_part3 = "(三)乘客建议部分";
  4300. string ybgmc2_part3_nr1 = "为确保地铁安全运营和倡导市民文明低碳出行服务热线也在第一时间将广大乘客反馈的合理化建议及意见反馈给公司。全年热线电话受理有效建议" + yarr[4] + "件,已反馈给相关责任部门并跟进处理完毕。";
  4301. string ybgmc2_part4 = "(四)乘客表扬、挂失部分";
  4302. string ybgmc2_part4_nr1 = ybgyear + "服务热线共帮助乘客找寻失物" + yarr[5] + "件,受到乘客来电表扬" + yarr[6] + "件。";
  4303. string ydata5 = ReportWorkOrderInfoQuarterNewTwoWBMX(dateParty);
  4304. yarr = ydata5.Split('^');
  4305. ystrcount = yarr[0].Split(',');
  4306. string ybgmc3 = "三、" + ybgyear + "微博互动受理量统计及分析";
  4307. string ybgmc3_nr1 = ybgyear + "微博互动受理乘客事务" + yarr[4] + "件,其中私信___人次、评论___人次、 ___人次。";
  4308. string ybgmc3_nr2 = "由上图所示,全年主要受理量在__________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致_______月份业务量增加。";
  4309. string ydata6 = ReportWorkOrderInfoQuarterNewTwoWXMX(dateParty);
  4310. yarr = ydata6.Split('^');
  4311. ystrcount = yarr[0].Split(',');
  4312. string ybgmc4 = "四、" + ybgyear + "微信互动受理量统计及分析";
  4313. string ybgmc4_nr1 = ybgyear + "微信互动受理乘客事务" + yarr[4] + "人次。";
  4314. string ybgmc4_nr2 = "由上图所示,全年主要受理量在______________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致______月份业务量增加,恶略天气及节前延迟运营时间等问题导致_____月份互动咨询量增加。";
  4315. res += "<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">";
  4316. res += "<tr><td><h1 style=\"text-align:center;font-family:方正小标宋简体;\">";
  4317. res += "<label id=\"bgmc\">" + ybgmc + "</label></h1></td></tr>";
  4318. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4319. res += "<label id=\"bgmc1\">" + ybgmc1 + "</label></h2></td></tr>";
  4320. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4321. res += "<label id=\"bgmc1_nr1\">" + ybgmc1_nr1 + "</label></h3></td></tr>";
  4322. res += "<tr><td>" + ybgmc1_tb1 + "</td></tr>";
  4323. res += "<tr><td>" + "" + "</td></tr>";
  4324. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4325. res += "<label id=\"bgmc1_nr2\">" + ybgmc1_nr2 + "</label></h3></td></tr>";
  4326. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4327. res += "<label id=\"bgmc2\">" + ybgmc2 + "</label></h2></td></tr>";
  4328. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4329. res += "<label id=\"bgmc2_nr1\">" + ybgmc2_nr1 + "</label>";
  4330. res += "<label id=\"bgmc2_nr2\">" + ybgmc2_nr2 + "</label></h3></td></tr>";
  4331. res += "<tr><td>" + ybgmc2_tb1 + "</td></tr>";
  4332. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4333. res += "<label id=\"bgmc2_part1\">" + ybgmc2_part1 + "</label></b></h2></td></tr>";
  4334. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4335. res += "<label id=\"bgmc2_part1_nr1\">" + ybgmc2_part1_nr1 + "</label></h3></td></tr>";
  4336. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4337. res += "<label id=\"bgmc2_part1_nr2\">" + ybgmc2_part1_nr2 + "</label></h3></td></tr>";
  4338. res += "<tr><td>" + ybgmc2_tb2 + "</td></tr>";
  4339. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4340. res += "<label id=\"bgmc2_part2\">" + ybgmc2_part2 + "</label></b></h2></td></tr>";
  4341. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4342. res += "<label id=\"bgmc2_part2_nr1\">" + ybgmc2_part2_nr1 + "</label></h3></td></tr>";
  4343. res += "<tr><td>" + "" + "</td></tr>";
  4344. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4345. res += "<label id=\"bgmc2_part2_1\">" + ybgmc2_part2_1 + "</label></b></h2></td></tr>";
  4346. res += "<tr><td>" + ybgmc2_tb4 + "</td></tr>";
  4347. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4348. res += "<label id=\"bgmc2_part2_1_nr1\">" + ybgmc2_part2_1_nr1 + "</label></h3></td></tr>";
  4349. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4350. res += "<label id=\"bgmc2_part2_2\">" + ybgmc2_part2_2 + "</label></b></h2></td></tr>";
  4351. res += "<tr><td>" + ybgmc2_tb5 + "</td></tr>";
  4352. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4353. res += "<label id=\"bgmc2_part2_2_nr1\">" + ybgmc2_part2_2_nr1 + "</label></h3></td></tr>";
  4354. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4355. res += "<label id=\"bgmc2_part2_2_nr2\">" + ybgmc2_part2_2_nr2 + "</label></h3></td></tr>";
  4356. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4357. res += "<label id=\"bgmc2_part3\">" + ybgmc2_part3 + "</label></b></h2></td></tr>";
  4358. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4359. res += "<label id=\"bgmc2_part3_nr1\">" + ybgmc2_part3_nr1 + "</label></h3></td></tr>";
  4360. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4361. res += "<label id=\"bgmc2_part4\">" + ybgmc2_part4 + "</label></b></h2></td></tr>";
  4362. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4363. res += "<label id=\"bgmc2_part4_nr1\">" + ybgmc2_part4_nr1 + "</label></h3></td></tr>";
  4364. res += "<tr><td>" + "" + "</td></tr>";
  4365. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4366. res += "<label id=\"bgmc3\">" + ybgmc3 + "</label></h2></td></tr>";
  4367. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4368. res += "<label id=\"bgmc3_nr1\">" + ybgmc3_nr1 + "</label></h3></td></tr>";
  4369. res += "<tr><td>" + "" + "</td></tr>";
  4370. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4371. res += "<label id=\"bgmc3_nr2\">" + ybgmc3_nr2 + "</label></h3></td></tr>";
  4372. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4373. res += "<label id=\"bgmc4\">" + ybgmc4 + "</label></h2></td></tr>";
  4374. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4375. res += "<label id=\"bgmc4_nr1\">" + ybgmc4_nr1 + "</label></h3></td></tr>";
  4376. res += "<tr><td>" + "" + "</td></tr>";
  4377. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4378. res += "<label id=\"bgmc4_nr2\">" + ybgmc4_nr2 + "</label></h3></td></tr></table>";
  4379. #endregion
  4380. break;
  4381. case "4":
  4382. name = "舆情周";
  4383. res = ReportWorkOrderInfoProduct(dateParty);
  4384. res = res.Split('^')[0];
  4385. break;
  4386. }
  4387. }
  4388. catch
  4389. { }
  4390. string fileName = name+"报表" + DateTime.Now.ToString("yyyyMMddHHmmss") + ".doc";
  4391. Response.Clear();
  4392. Response.Charset = "GB2312";
  4393. Response.ContentEncoding = System.Text.Encoding.GetEncoding("GB2312");
  4394. Response.AddHeader("Content-Disposition", "attachment;filename=" + HttpUtility.UrlEncode(fileName));
  4395. Response.ContentType = "application/msword";
  4396. Response.Write("<meta http-equiv=\"content-type\" content=\"application/msword; charset=gb2312\"/>" + res.ToString());
  4397. Response.End();
  4398. return null;
  4399. }
  4400. public DataTable WorkOrderTypeData(DateTime? NowDateTime, string dateParty)
  4401. {
  4402. string startDate = "";
  4403. string endDate = "";
  4404. if (!string.IsNullOrEmpty(dateParty))
  4405. {
  4406. startDate = dateParty.Substring(0, 10);
  4407. endDate = dateParty.Substring(12);
  4408. }
  4409. else
  4410. {
  4411. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  4412. }
  4413. DataTable datas = recordBLL.GetWorkOrderBussTypeData(startDate, endDate);
  4414. DataTable newTable = new DataTable();
  4415. newTable.Columns.Add("业务类型");
  4416. newTable.Columns.Add("工单数量");
  4417. if (datas != null && datas.Rows.Count > 0)
  4418. {
  4419. DataRow dataRow;
  4420. foreach (DataRow thisRow in datas.Rows)
  4421. {
  4422. if (thisRow["BusinessType"].ToString() == "6")
  4423. {
  4424. dataRow = newTable.NewRow();
  4425. dataRow["业务类型"] = "咨询";
  4426. int totalCount = 0;
  4427. string getCount = thisRow["callInCount"].ToString();
  4428. if (!string.IsNullOrEmpty(getCount))
  4429. {
  4430. totalCount = int.Parse(getCount);
  4431. }
  4432. dataRow["工单数量"] = totalCount;
  4433. newTable.Rows.Add(dataRow);
  4434. }
  4435. else if ((thisRow["BusinessType"].ToString() == "14"))
  4436. {
  4437. dataRow = newTable.NewRow();
  4438. dataRow["业务类型"] = "建议";
  4439. dataRow["工单数量"] = thisRow["callInCount"];
  4440. newTable.Rows.Add(dataRow);
  4441. }
  4442. else if ((thisRow["BusinessType"].ToString() == "18"))
  4443. {
  4444. dataRow = newTable.NewRow();
  4445. dataRow["业务类型"] = "表扬";
  4446. dataRow["工单数量"] = thisRow["callInCount"];
  4447. newTable.Rows.Add(dataRow);
  4448. }
  4449. else if ((thisRow["BusinessType"].ToString() == "19"))
  4450. {
  4451. dataRow = newTable.NewRow();
  4452. dataRow["业务类型"] = "挂失";
  4453. dataRow["工单数量"] = thisRow["callInCount"];
  4454. newTable.Rows.Add(dataRow);
  4455. }
  4456. else if ((thisRow["BusinessType"].ToString() == "3"))
  4457. {
  4458. dataRow = newTable.NewRow();
  4459. dataRow["业务类型"] = "投诉";
  4460. dataRow["工单数量"] = thisRow["callInCount"];
  4461. newTable.Rows.Add(dataRow);
  4462. }
  4463. }
  4464. datas.Clear();
  4465. datas.Dispose();
  4466. }
  4467. return newTable;
  4468. }
  4469. /// <summary>
  4470. /// 周报
  4471. /// </summary>
  4472. /// <returns></returns>
  4473. [ActionName("ReportWorkOrderInfoOneWeek")]
  4474. [HttpGet]
  4475. public string ReportWorkOrderInfoOneWeek(string dateParty)
  4476. {
  4477. // dateParty = "2019-01-01 - 2019-12-31";
  4478. string res = "^divWorkOrderInfoOneWeekPie";
  4479. //数据结果集
  4480. string startDate = "";
  4481. string endDate = "";
  4482. string prestartDate = "";
  4483. string preendDate = "";
  4484. string predateParty = "";
  4485. if (!string.IsNullOrEmpty(dateParty))
  4486. {
  4487. startDate = dateParty.Substring(0, 10);
  4488. endDate = dateParty.Substring(12);
  4489. prestartDate = Convert.ToDateTime(startDate).AddDays(-7).ToString("yyyy-MM-dd");
  4490. preendDate = Convert.ToDateTime(endDate).AddDays(-7).ToString("yyyy-MM-dd");
  4491. }
  4492. else
  4493. {
  4494. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  4495. startDate = DateTime.Now.AddDays(-7).ToString("yyyy-MM-dd");
  4496. prestartDate = Convert.ToDateTime(startDate).AddDays(-7).ToString("yyyy-MM-dd");
  4497. preendDate = Convert.ToDateTime(endDate).AddDays(-7).ToString("yyyy-MM-dd");
  4498. }
  4499. predateParty = prestartDate + " - " + preendDate;
  4500. StringBuilder StrContent = new StringBuilder();
  4501. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  4502. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  4503. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  4504. StrContent.Append("<td style=\"width:70.85pt;\">同比上周</td>");
  4505. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  4506. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  4507. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  4508. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  4509. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  4510. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  4511. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  4512. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  4513. #region 微信
  4514. int wxallcount = 0;
  4515. int wxpreallcount = 0;
  4516. int wxzxcount = 0;
  4517. int wxprezxcount = 0;
  4518. string wxzxzb = "";
  4519. int wxjycount = 0;
  4520. int wxprejycount = 0;
  4521. int wxbycount = 0;
  4522. int wxprebycount = 0;
  4523. int wxgscount = 0;
  4524. int wxpregscount = 0;
  4525. int wxtscount = 0;
  4526. int wxpretscount = 0;
  4527. string wxtszb = "0";
  4528. string wxtb = "0";
  4529. #endregion
  4530. #region 微博
  4531. int wballcount = 0;
  4532. int wbpreallcount = 0;
  4533. int wbzxcount = 0;
  4534. int wbprezxcount = 0;
  4535. string wbzxzb = "";
  4536. int wbjycount = 0;
  4537. int wbprejycount = 0;
  4538. int wbbycount = 0;
  4539. int wbprebycount = 0;
  4540. int wbgscount = 0;
  4541. int wbpregscount = 0;
  4542. int wbtscount = 0;
  4543. int wbpretscount = 0;
  4544. string wbtszb = "0";
  4545. string wbtb = "0";
  4546. #endregion
  4547. #region 投诉化解
  4548. int tscounthj = 0;
  4549. int kfclcount = 0;
  4550. string tshjl = "";
  4551. #endregion
  4552. if (nowDataTable != null)
  4553. {
  4554. if (nowDataTable.Rows.Count > 0)
  4555. {
  4556. #region 语音
  4557. int allcount = 0;
  4558. int preallcount = 0;
  4559. int zxcount = 0;
  4560. int prezxcount = 0;
  4561. string zxzb = "";
  4562. try
  4563. {
  4564. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  4565. foreach (DataRow row in rows)
  4566. {
  4567. zxcount += int.Parse(row["总数"].ToString());
  4568. }
  4569. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  4570. foreach (DataRow row in rows1)
  4571. {
  4572. prezxcount += int.Parse(row["总数"].ToString());
  4573. }
  4574. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4575. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4576. }
  4577. catch
  4578. { }
  4579. int jycount = 0;
  4580. int prejycount = 0;
  4581. try
  4582. {
  4583. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  4584. foreach (DataRow row in rows)
  4585. {
  4586. jycount += int.Parse(row["总数"].ToString());
  4587. }
  4588. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  4589. foreach (DataRow row in rows1)
  4590. {
  4591. prejycount += int.Parse(row["总数"].ToString());
  4592. }
  4593. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4594. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4595. }
  4596. catch
  4597. { }
  4598. int bycount = 0;
  4599. int prebycount = 0;
  4600. try
  4601. {
  4602. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  4603. foreach (DataRow row in rows)
  4604. {
  4605. bycount += int.Parse(row["总数"].ToString());
  4606. }
  4607. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  4608. foreach (DataRow row in rows1)
  4609. {
  4610. prebycount += int.Parse(row["总数"].ToString());
  4611. }
  4612. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4613. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4614. }
  4615. catch
  4616. { }
  4617. int gscount = 0;
  4618. int pregscount = 0;
  4619. try
  4620. {
  4621. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  4622. foreach (DataRow row in rows)
  4623. {
  4624. gscount += int.Parse(row["总数"].ToString());
  4625. }
  4626. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  4627. foreach (DataRow row in rows1)
  4628. {
  4629. pregscount += int.Parse(row["总数"].ToString());
  4630. }
  4631. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4632. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4633. }
  4634. catch
  4635. { }
  4636. int tscount = 0;
  4637. int pretscount = 0;
  4638. string tszb = "";
  4639. try
  4640. {
  4641. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  4642. foreach (DataRow row in rows)
  4643. {
  4644. tscount += int.Parse(row["总数"].ToString());
  4645. }
  4646. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  4647. foreach (DataRow row in rows1)
  4648. {
  4649. pretscount += int.Parse(row["总数"].ToString());
  4650. }
  4651. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4652. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4653. }
  4654. catch
  4655. { }
  4656. allcount = zxcount + jycount + bycount + gscount + tscount;
  4657. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  4658. string tb = "";
  4659. if (preallcount > allcount)
  4660. {
  4661. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  4662. tb = "减少" + tbint.ToString("f") + "%";
  4663. }
  4664. else
  4665. {
  4666. if (preallcount == allcount)
  4667. {
  4668. tb = "相同";
  4669. }
  4670. else
  4671. {
  4672. if (preallcount > 0)
  4673. {
  4674. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  4675. tb = "增加" + tbint.ToString("f") + "%";
  4676. }
  4677. }
  4678. }
  4679. if (allcount > 0)
  4680. {
  4681. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  4682. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  4683. }
  4684. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  4685. #endregion
  4686. #region 微信
  4687. try
  4688. {
  4689. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  4690. foreach (DataRow row in rows)
  4691. {
  4692. wxzxcount += int.Parse(row["总数"].ToString());
  4693. }
  4694. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  4695. foreach (DataRow row in rows1)
  4696. {
  4697. wxprezxcount += int.Parse(row["总数"].ToString());
  4698. }
  4699. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4700. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4701. }
  4702. catch
  4703. { }
  4704. try
  4705. {
  4706. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  4707. foreach (DataRow row in rows)
  4708. {
  4709. wxjycount += int.Parse(row["总数"].ToString());
  4710. }
  4711. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  4712. foreach (DataRow row in rows1)
  4713. {
  4714. wxprejycount += int.Parse(row["总数"].ToString());
  4715. }
  4716. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4717. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4718. }
  4719. catch
  4720. { }
  4721. try
  4722. {
  4723. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  4724. foreach (DataRow row in rows)
  4725. {
  4726. wxbycount += int.Parse(row["总数"].ToString());
  4727. }
  4728. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  4729. foreach (DataRow row in rows1)
  4730. {
  4731. wxprebycount += int.Parse(row["总数"].ToString());
  4732. }
  4733. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4734. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4735. }
  4736. catch
  4737. { }
  4738. try
  4739. {
  4740. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  4741. foreach (DataRow row in rows)
  4742. {
  4743. wxgscount += int.Parse(row["总数"].ToString());
  4744. }
  4745. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  4746. foreach (DataRow row in rows1)
  4747. {
  4748. wxpregscount += int.Parse(row["总数"].ToString());
  4749. }
  4750. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4751. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4752. }
  4753. catch
  4754. { }
  4755. try
  4756. {
  4757. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  4758. foreach (DataRow row in rows)
  4759. {
  4760. wxtscount += int.Parse(row["总数"].ToString());
  4761. }
  4762. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  4763. foreach (DataRow row in rows1)
  4764. {
  4765. wxpretscount += int.Parse(row["总数"].ToString());
  4766. }
  4767. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4768. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4769. }
  4770. catch
  4771. { }
  4772. //prestartDate, preendDate
  4773. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  4774. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  4775. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  4776. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  4777. if (wxpreallcount > wxallcount)
  4778. {
  4779. if (wxpreallcount > 0)
  4780. {
  4781. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4782. wxtb = "减少" + wxtbint.ToString("f") + "%";
  4783. }
  4784. }
  4785. else
  4786. {
  4787. if (wxpreallcount == wxallcount)
  4788. {
  4789. wxtb = "相同";
  4790. }
  4791. else
  4792. {
  4793. if (wxpreallcount > 0)
  4794. {
  4795. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4796. wxtb = "增加" + wxtbint.ToString("f") + "%";
  4797. }
  4798. }
  4799. }
  4800. if (wxallcount > 0)
  4801. {
  4802. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4803. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4804. }
  4805. #endregion
  4806. #region 微博
  4807. try
  4808. {
  4809. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  4810. foreach (DataRow row in rows)
  4811. {
  4812. wbzxcount += int.Parse(row["总数"].ToString());
  4813. }
  4814. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  4815. foreach (DataRow row in rows1)
  4816. {
  4817. wbprezxcount += int.Parse(row["总数"].ToString());
  4818. }
  4819. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4820. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4821. }
  4822. catch
  4823. { }
  4824. try
  4825. {
  4826. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  4827. foreach (DataRow row in rows)
  4828. {
  4829. wbjycount += int.Parse(row["总数"].ToString());
  4830. }
  4831. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  4832. foreach (DataRow row in rows1)
  4833. {
  4834. wbprejycount += int.Parse(row["总数"].ToString());
  4835. }
  4836. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4837. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4838. }
  4839. catch
  4840. { }
  4841. try
  4842. {
  4843. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  4844. foreach (DataRow row in rows)
  4845. {
  4846. wbbycount += int.Parse(row["总数"].ToString());
  4847. }
  4848. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  4849. foreach (DataRow row in rows1)
  4850. {
  4851. wbprebycount += int.Parse(row["总数"].ToString());
  4852. }
  4853. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4854. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4855. }
  4856. catch
  4857. { }
  4858. try
  4859. {
  4860. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  4861. foreach (DataRow row in rows)
  4862. {
  4863. wbgscount += int.Parse(row["总数"].ToString());
  4864. }
  4865. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  4866. foreach (DataRow row in rows1)
  4867. {
  4868. wbpregscount += int.Parse(row["总数"].ToString());
  4869. }
  4870. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4871. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4872. }
  4873. catch
  4874. { }
  4875. try
  4876. {
  4877. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  4878. foreach (DataRow row in rows)
  4879. {
  4880. wbtscount += int.Parse(row["总数"].ToString());
  4881. }
  4882. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  4883. foreach (DataRow row in rows1)
  4884. {
  4885. wbpretscount += int.Parse(row["总数"].ToString());
  4886. }
  4887. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4888. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4889. }
  4890. catch
  4891. { }
  4892. //prestartDate,preendDate
  4893. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  4894. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  4895. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  4896. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  4897. if (wbpreallcount > wballcount)
  4898. {
  4899. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  4900. wbtb = "减少" + wbtbint.ToString("f") + "%";
  4901. }
  4902. else
  4903. {
  4904. if (wbpreallcount == wballcount)
  4905. {
  4906. wbtb = "相同";
  4907. }
  4908. else
  4909. {
  4910. if (wbpreallcount > 0)
  4911. {
  4912. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  4913. wbtb = "增加" + wbtbint.ToString("f") + "%";
  4914. }
  4915. }
  4916. }
  4917. if (wballcount > 0)
  4918. {
  4919. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  4920. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  4921. }
  4922. #endregion
  4923. #region 投诉化解
  4924. try
  4925. {
  4926. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'");
  4927. foreach (DataRow row in rows)
  4928. {
  4929. tscounthj += int.Parse(row["总数"].ToString());
  4930. }
  4931. }
  4932. catch
  4933. { }
  4934. try
  4935. {
  4936. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'and 处理方式='客服处理' ");
  4937. foreach (DataRow row in rows)
  4938. {
  4939. kfclcount += int.Parse(row["总数"].ToString());
  4940. }
  4941. }
  4942. catch
  4943. { }
  4944. #endregion
  4945. }
  4946. else
  4947. {
  4948. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  4949. }
  4950. }
  4951. else
  4952. {
  4953. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  4954. #region 微信
  4955. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  4956. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  4957. if (wxpreallcount > wxallcount)
  4958. {
  4959. if (wxpreallcount > 0)
  4960. {
  4961. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4962. wxtb = "减少" + wxtbint.ToString("f") + "%";
  4963. }
  4964. }
  4965. else
  4966. {
  4967. if (wxpreallcount == wxallcount)
  4968. {
  4969. wxtb = "相同";
  4970. }
  4971. else
  4972. {
  4973. if (wxpreallcount > 0)
  4974. {
  4975. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4976. wxtb = "增加" + wxtbint.ToString("f") + "%";
  4977. }
  4978. }
  4979. }
  4980. if (wxallcount > 0)
  4981. {
  4982. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4983. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4984. }
  4985. #endregion
  4986. #region 微博
  4987. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  4988. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  4989. if (wbpreallcount > wballcount)
  4990. {
  4991. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  4992. wbtb = "减少" + wbtbint.ToString("f") + "%";
  4993. }
  4994. else
  4995. {
  4996. if (wbpreallcount == wballcount)
  4997. {
  4998. wbtb = "相同";
  4999. }
  5000. else
  5001. {
  5002. if (wbpreallcount > 0)
  5003. {
  5004. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5005. wbtb = "增加" + wbtbint.ToString("f") + "%";
  5006. }
  5007. }
  5008. }
  5009. if (wballcount > 0)
  5010. {
  5011. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5012. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5013. }
  5014. #endregion
  5015. }
  5016. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5017. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5018. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  5019. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate,0) + wballcount;
  5020. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  5021. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5022. StrContent.Append("</tbody></table>");
  5023. #region 投诉化解率
  5024. if (tscounthj > 0)
  5025. {
  5026. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  5027. tshjl = kfclcountint.ToString("f") + "%";
  5028. }
  5029. else
  5030. {
  5031. tshjl = "0%";
  5032. }
  5033. #endregion
  5034. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共"+ kfclcount + "件,投诉化解率为:"+ tshjl + ")<br /><br /></div>";
  5035. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  5036. }
  5037. /// <summary>
  5038. /// 舆情周报
  5039. /// </summary>
  5040. /// <returns></returns>
  5041. [ActionName("ReportWorkOrderInfoProduct")]
  5042. [HttpGet]
  5043. public string ReportWorkOrderInfoProduct(string dateParty)
  5044. {
  5045. //dateParty = "2019-01-01 - 2019-12-31";
  5046. //数据结果集
  5047. string startDate = "";
  5048. string endDate = "";
  5049. if (!string.IsNullOrEmpty(dateParty))
  5050. {
  5051. startDate = dateParty.Substring(0, 10);
  5052. endDate = dateParty.Substring(12);
  5053. }
  5054. else
  5055. {
  5056. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  5057. startDate = DateTime.Now.AddDays(-7).ToString("yyyy-MM-dd");
  5058. }
  5059. StringBuilder StrContent = new StringBuilder();
  5060. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  5061. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">全媒体客服平台</td>");
  5062. StrContent.Append("<td style=\"width:120.5pt;\">受理量(件)</td></tr>");
  5063. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  5064. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  5065. #region 微信
  5066. int wxallcount = 0;
  5067. #endregion
  5068. #region 微博
  5069. int wballcount = 0;
  5070. #endregion
  5071. #region 语音
  5072. int allcount = 0;
  5073. #endregion
  5074. #region 投诉化解
  5075. int tscounthj = 0;
  5076. int kfclcount = 0;
  5077. string tshjl = "";
  5078. #endregion
  5079. if (nowDataTable != null)
  5080. {
  5081. if (nowDataTable.Rows.Count > 0)
  5082. {
  5083. #region 微博
  5084. try
  5085. {
  5086. DataRow[] rows = nowDataTable.Select("工单类型='微博'");
  5087. foreach (DataRow row in rows)
  5088. {
  5089. wballcount += int.Parse(row["总数"].ToString());
  5090. }
  5091. }
  5092. catch
  5093. { }
  5094. #endregion
  5095. #region 微信
  5096. try
  5097. {
  5098. DataRow[] rows = nowDataTable.Select("工单类型='微信' ");
  5099. foreach (DataRow row in rows)
  5100. {
  5101. wxallcount += int.Parse(row["总数"].ToString());
  5102. }
  5103. }
  5104. catch
  5105. { }
  5106. #endregion
  5107. #region 语音
  5108. try
  5109. {
  5110. DataRow[] rows = nowDataTable.Select("工单类型='语音' ");
  5111. foreach (DataRow row in rows)
  5112. {
  5113. allcount += int.Parse(row["总数"].ToString());
  5114. }
  5115. }
  5116. catch
  5117. { }
  5118. #endregion
  5119. #region 投诉化解
  5120. try
  5121. {
  5122. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'");
  5123. foreach (DataRow row in rows)
  5124. {
  5125. tscounthj += int.Parse(row["总数"].ToString());
  5126. }
  5127. }
  5128. catch
  5129. { }
  5130. try
  5131. {
  5132. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'and 处理方式='客服处理' ");
  5133. foreach (DataRow row in rows)
  5134. {
  5135. kfclcount += int.Parse(row["总数"].ToString());
  5136. }
  5137. }
  5138. catch
  5139. { }
  5140. #endregion
  5141. }
  5142. }
  5143. #region 投诉化解率
  5144. if (tscounthj > 0)
  5145. {
  5146. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  5147. tshjl = kfclcountint.ToString("f") + "%";
  5148. }
  5149. else
  5150. {
  5151. tshjl = "0%";
  5152. }
  5153. #endregion
  5154. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5155. StrContent.Append("<tr style=\"height:36.95pt\"><td>新浪微博</td><td>" + wballcount.ToString() + "</td>" + "</tr>");
  5156. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5157. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信服务号</td><td>" + wxallcount.ToString() + "</td>" + "</tr>");
  5158. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信订阅号</td><td>/</td>" + "</tr>");
  5159. StrContent.Append("<tr style=\"height:36.95pt\"><td>官方网站</td><td>/</td>" + "</tr>");
  5160. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线电话</td><td>" + allcount.ToString() + "</td>" + "</tr>");
  5161. StrContent.Append("</tbody></table>");
  5162. string divWorkOrderInfoProductPie = "<br /><div id=\"divWorkOrderInfoProductPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoProductPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共"+ kfclcount + "件,投诉化解率为:"+ tshjl + ")<br />网站数据无法获取,仅生成微信、微博、电话受理量报表<br /></div>";
  5163. return StrContent.ToString() + "^" + divWorkOrderInfoProductPie + "^divWorkOrderInfoProductPie" + "^" + json;
  5164. }
  5165. /// <summary>
  5166. /// 两周报
  5167. /// </summary>
  5168. /// <returns></returns>
  5169. [ActionName("ReportWorkOrderInfoTwoWeek")]
  5170. [HttpGet]
  5171. public string ReportWorkOrderInfoTwoWeek(string dateParty)
  5172. {
  5173. //数据结果集
  5174. // dateParty = "2019-01-01 - 2019-12-31";
  5175. string startDate = "";
  5176. string endDate = "";
  5177. string prestartDate = "";
  5178. string preendDate = "";
  5179. string predateParty = "";
  5180. if (!string.IsNullOrEmpty(dateParty))
  5181. {
  5182. startDate = dateParty.Substring(0, 10);
  5183. endDate = dateParty.Substring(12);
  5184. prestartDate = Convert.ToDateTime(startDate).AddDays(-14).ToString("yyyy-MM-dd");
  5185. preendDate = Convert.ToDateTime(endDate).AddDays(-14).ToString("yyyy-MM-dd");
  5186. }
  5187. else
  5188. {
  5189. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  5190. startDate = DateTime.Now.AddDays(-14).ToString("yyyy-MM-dd");
  5191. prestartDate = Convert.ToDateTime(startDate).AddDays(-14).ToString("yyyy-MM-dd");
  5192. preendDate = Convert.ToDateTime(endDate).AddDays(-14).ToString("yyyy-MM-dd");
  5193. }
  5194. predateParty = prestartDate + " - " + preendDate;
  5195. StringBuilder StrContent = new StringBuilder();
  5196. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"90%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  5197. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  5198. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  5199. StrContent.Append("<td style=\"width:70.85pt;\">同比上两周</td>");
  5200. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  5201. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  5202. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  5203. //StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5204. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5205. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5206. //StrContent.Append("</tbody></table>");
  5207. #region 两周报数据
  5208. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  5209. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  5210. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  5211. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  5212. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  5213. #region 微信
  5214. int wxallcount = 0;
  5215. int wxpreallcount = 0;
  5216. int wxzxcount = 0;
  5217. int wxprezxcount = 0;
  5218. string wxzxzb = "";
  5219. int wxjycount = 0;
  5220. int wxprejycount = 0;
  5221. int wxbycount = 0;
  5222. int wxprebycount = 0;
  5223. int wxgscount = 0;
  5224. int wxpregscount = 0;
  5225. int wxtscount = 0;
  5226. int wxpretscount = 0;
  5227. string wxtszb = "0";
  5228. string wxtb = "0";
  5229. #endregion
  5230. #region 微博
  5231. int wballcount = 0;
  5232. int wbpreallcount = 0;
  5233. int wbzxcount = 0;
  5234. int wbprezxcount = 0;
  5235. string wbzxzb = "";
  5236. int wbjycount = 0;
  5237. int wbprejycount = 0;
  5238. int wbbycount = 0;
  5239. int wbprebycount = 0;
  5240. int wbgscount = 0;
  5241. int wbpregscount = 0;
  5242. int wbtscount = 0;
  5243. int wbpretscount = 0;
  5244. string wbtszb = "0";
  5245. string wbtb = "0";
  5246. #endregion
  5247. #region 投诉化解
  5248. int tscounthj = 0;
  5249. int kfclcount = 0;
  5250. string tshjl = "";
  5251. #endregion
  5252. if (nowDataTable != null)
  5253. {
  5254. if (nowDataTable.Rows.Count > 0)
  5255. {
  5256. #region 语音
  5257. int allcount = 0;
  5258. int preallcount = 0;
  5259. int zxcount = 0;
  5260. int prezxcount = 0;
  5261. string zxzb = "";
  5262. try
  5263. {
  5264. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5265. foreach (DataRow row in rows)
  5266. {
  5267. zxcount += int.Parse(row["总数"].ToString());
  5268. }
  5269. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5270. foreach (DataRow row in rows1)
  5271. {
  5272. prezxcount += int.Parse(row["总数"].ToString());
  5273. }
  5274. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5275. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5276. }
  5277. catch
  5278. { }
  5279. int jycount = 0;
  5280. int prejycount = 0;
  5281. try
  5282. {
  5283. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5284. foreach (DataRow row in rows)
  5285. {
  5286. jycount += int.Parse(row["总数"].ToString());
  5287. }
  5288. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5289. foreach (DataRow row in rows1)
  5290. {
  5291. prejycount += int.Parse(row["总数"].ToString());
  5292. }
  5293. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5294. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5295. }
  5296. catch
  5297. { }
  5298. int bycount = 0;
  5299. int prebycount = 0;
  5300. try
  5301. {
  5302. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5303. foreach (DataRow row in rows)
  5304. {
  5305. bycount += int.Parse(row["总数"].ToString());
  5306. }
  5307. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5308. foreach (DataRow row in rows1)
  5309. {
  5310. prebycount += int.Parse(row["总数"].ToString());
  5311. }
  5312. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5313. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5314. }
  5315. catch
  5316. { }
  5317. int gscount = 0;
  5318. int pregscount = 0;
  5319. try
  5320. {
  5321. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5322. foreach (DataRow row in rows)
  5323. {
  5324. gscount += int.Parse(row["总数"].ToString());
  5325. }
  5326. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5327. foreach (DataRow row in rows1)
  5328. {
  5329. pregscount += int.Parse(row["总数"].ToString());
  5330. }
  5331. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5332. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5333. }
  5334. catch
  5335. { }
  5336. int tscount = 0;
  5337. int pretscount = 0;
  5338. string tszb = "";
  5339. try
  5340. {
  5341. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5342. foreach (DataRow row in rows)
  5343. {
  5344. tscount += int.Parse(row["总数"].ToString());
  5345. }
  5346. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5347. foreach (DataRow row in rows1)
  5348. {
  5349. pretscount += int.Parse(row["总数"].ToString());
  5350. }
  5351. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5352. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5353. }
  5354. catch
  5355. { }
  5356. allcount = zxcount + jycount + bycount + gscount + tscount;
  5357. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  5358. string tb = "";
  5359. if (preallcount > allcount)
  5360. {
  5361. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  5362. tb = "减少" + tbint.ToString("f") + "%";
  5363. }
  5364. else
  5365. {
  5366. if (preallcount == allcount)
  5367. {
  5368. tb = "相同";
  5369. }
  5370. else
  5371. {
  5372. if (preallcount > 0)
  5373. {
  5374. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  5375. tb = "增加" + tbint.ToString("f") + "%";
  5376. }
  5377. }
  5378. }
  5379. if (allcount > 0)
  5380. {
  5381. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5382. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5383. }
  5384. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  5385. #endregion
  5386. #region 微信
  5387. try
  5388. {
  5389. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5390. foreach (DataRow row in rows)
  5391. {
  5392. wxzxcount += int.Parse(row["总数"].ToString());
  5393. }
  5394. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5395. foreach (DataRow row in rows1)
  5396. {
  5397. wxprezxcount += int.Parse(row["总数"].ToString());
  5398. }
  5399. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5400. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5401. }
  5402. catch
  5403. { }
  5404. try
  5405. {
  5406. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5407. foreach (DataRow row in rows)
  5408. {
  5409. wxjycount += int.Parse(row["总数"].ToString());
  5410. }
  5411. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5412. foreach (DataRow row in rows1)
  5413. {
  5414. wxprejycount += int.Parse(row["总数"].ToString());
  5415. }
  5416. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5417. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5418. }
  5419. catch
  5420. { }
  5421. try
  5422. {
  5423. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5424. foreach (DataRow row in rows)
  5425. {
  5426. wxbycount += int.Parse(row["总数"].ToString());
  5427. }
  5428. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5429. foreach (DataRow row in rows1)
  5430. {
  5431. wxprebycount += int.Parse(row["总数"].ToString());
  5432. }
  5433. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5434. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5435. }
  5436. catch
  5437. { }
  5438. try
  5439. {
  5440. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  5441. foreach (DataRow row in rows)
  5442. {
  5443. wxgscount += int.Parse(row["总数"].ToString());
  5444. }
  5445. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  5446. foreach (DataRow row in rows1)
  5447. {
  5448. wxpregscount += int.Parse(row["总数"].ToString());
  5449. }
  5450. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5451. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5452. }
  5453. catch
  5454. { }
  5455. try
  5456. {
  5457. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  5458. foreach (DataRow row in rows)
  5459. {
  5460. wxtscount += int.Parse(row["总数"].ToString());
  5461. }
  5462. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  5463. foreach (DataRow row in rows1)
  5464. {
  5465. wxpretscount += int.Parse(row["总数"].ToString());
  5466. }
  5467. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5468. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5469. }
  5470. catch
  5471. { }
  5472. //prestartDate, preendDate
  5473. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  5474. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5475. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  5476. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  5477. if (wxpreallcount > wxallcount)
  5478. {
  5479. if (wxpreallcount > 0)
  5480. {
  5481. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5482. wxtb = "减少" + wxtbint.ToString("f") + "%";
  5483. }
  5484. }
  5485. else
  5486. {
  5487. if (wxpreallcount == wxallcount)
  5488. {
  5489. wxtb = "相同";
  5490. }
  5491. else
  5492. {
  5493. if (wxpreallcount > 0)
  5494. {
  5495. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5496. wxtb = "增加" + wxtbint.ToString("f") + "%";
  5497. }
  5498. }
  5499. }
  5500. if (wxallcount > 0)
  5501. {
  5502. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5503. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5504. }
  5505. #endregion
  5506. #region 微博
  5507. try
  5508. {
  5509. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  5510. foreach (DataRow row in rows)
  5511. {
  5512. wbzxcount += int.Parse(row["总数"].ToString());
  5513. }
  5514. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  5515. foreach (DataRow row in rows1)
  5516. {
  5517. wbprezxcount += int.Parse(row["总数"].ToString());
  5518. }
  5519. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5520. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5521. }
  5522. catch
  5523. { }
  5524. try
  5525. {
  5526. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  5527. foreach (DataRow row in rows)
  5528. {
  5529. wbjycount += int.Parse(row["总数"].ToString());
  5530. }
  5531. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  5532. foreach (DataRow row in rows1)
  5533. {
  5534. wbprejycount += int.Parse(row["总数"].ToString());
  5535. }
  5536. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5537. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5538. }
  5539. catch
  5540. { }
  5541. try
  5542. {
  5543. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  5544. foreach (DataRow row in rows)
  5545. {
  5546. wbbycount += int.Parse(row["总数"].ToString());
  5547. }
  5548. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  5549. foreach (DataRow row in rows1)
  5550. {
  5551. wbprebycount += int.Parse(row["总数"].ToString());
  5552. }
  5553. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5554. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5555. }
  5556. catch
  5557. { }
  5558. try
  5559. {
  5560. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  5561. foreach (DataRow row in rows)
  5562. {
  5563. wbgscount += int.Parse(row["总数"].ToString());
  5564. }
  5565. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  5566. foreach (DataRow row in rows1)
  5567. {
  5568. wbpregscount += int.Parse(row["总数"].ToString());
  5569. }
  5570. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5571. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5572. }
  5573. catch
  5574. { }
  5575. try
  5576. {
  5577. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  5578. foreach (DataRow row in rows)
  5579. {
  5580. wbtscount += int.Parse(row["总数"].ToString());
  5581. }
  5582. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  5583. foreach (DataRow row in rows1)
  5584. {
  5585. wbpretscount += int.Parse(row["总数"].ToString());
  5586. }
  5587. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5588. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5589. }
  5590. catch
  5591. { }
  5592. //prestartDate,preendDate
  5593. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  5594. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5595. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  5596. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  5597. if (wbpreallcount > wballcount)
  5598. {
  5599. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5600. wbtb = "减少" + wbtbint.ToString("f") + "%";
  5601. }
  5602. else
  5603. {
  5604. if (wbpreallcount == wballcount)
  5605. {
  5606. wbtb = "相同";
  5607. }
  5608. else
  5609. {
  5610. if (wbpreallcount > 0)
  5611. {
  5612. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5613. wbtb = "增加" + wbtbint.ToString("f") + "%";
  5614. }
  5615. }
  5616. }
  5617. if (wballcount > 0)
  5618. {
  5619. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5620. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5621. }
  5622. #endregion
  5623. #region 投诉化解
  5624. try
  5625. {
  5626. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'");
  5627. foreach (DataRow row in rows)
  5628. {
  5629. tscounthj += int.Parse(row["总数"].ToString());
  5630. }
  5631. }
  5632. catch
  5633. { }
  5634. try
  5635. {
  5636. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'and 处理方式='客服处理' ");
  5637. foreach (DataRow row in rows)
  5638. {
  5639. kfclcount += int.Parse(row["总数"].ToString());
  5640. }
  5641. }
  5642. catch
  5643. { }
  5644. #endregion
  5645. }
  5646. else
  5647. {
  5648. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  5649. }
  5650. }
  5651. else
  5652. {
  5653. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  5654. #region 微信
  5655. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5656. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  5657. if (wxpreallcount > wxallcount)
  5658. {
  5659. if (wxpreallcount > 0)
  5660. {
  5661. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5662. wxtb = "减少" + wxtbint.ToString("f") + "%";
  5663. }
  5664. }
  5665. else
  5666. {
  5667. if (wxpreallcount == wxallcount)
  5668. {
  5669. wxtb = "相同";
  5670. }
  5671. else
  5672. {
  5673. if (wxpreallcount > 0)
  5674. {
  5675. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5676. wxtb = "增加" + wxtbint.ToString("f") + "%";
  5677. }
  5678. }
  5679. }
  5680. if (wxallcount > 0)
  5681. {
  5682. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5683. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5684. }
  5685. #endregion
  5686. #region 微博
  5687. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5688. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  5689. if (wbpreallcount > wballcount)
  5690. {
  5691. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5692. wbtb = "减少" + wbtbint.ToString("f") + "%";
  5693. }
  5694. else
  5695. {
  5696. if (wbpreallcount == wballcount)
  5697. {
  5698. wbtb = "相同";
  5699. }
  5700. else
  5701. {
  5702. if (wbpreallcount > 0)
  5703. {
  5704. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5705. wbtb = "增加" + wbtbint.ToString("f") + "%";
  5706. }
  5707. }
  5708. }
  5709. if (wballcount > 0)
  5710. {
  5711. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5712. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5713. }
  5714. #endregion
  5715. }
  5716. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5717. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5718. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  5719. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5720. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  5721. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5722. StrContent.Append("</tbody></table>");
  5723. #region 投诉化解率
  5724. if (tscounthj > 0)
  5725. {
  5726. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  5727. tshjl = kfclcountint.ToString("f") + "%";
  5728. }
  5729. else
  5730. {
  5731. tshjl = "0%";
  5732. }
  5733. #endregion
  5734. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共"+ kfclcount + "件,投诉化解率为:"+ tshjl + ")<br /><br /></div>";
  5735. #endregion
  5736. //return StrContent.ToString();
  5737. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  5738. }
  5739. [ActionName("ReportWorkOrderInfoQuarterNew")]
  5740. [HttpGet]
  5741. public string ReportWorkOrderInfoQuarterNew(string dateParty)
  5742. {
  5743. string StrContent = "";
  5744. string bgnrtb_1 = "<br /><div id=\"bgnrtb_1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  5745. //数据结果集
  5746. string startDate = "";
  5747. string endDate = "";
  5748. string prestartDate = "";
  5749. string preendDate = "";
  5750. string predateParty = "";
  5751. //dateParty = "2019-01-01 - 2019-12-31";
  5752. if (!string.IsNullOrEmpty(dateParty))
  5753. {
  5754. startDate = dateParty.Substring(0, 10);
  5755. endDate = dateParty.Substring(12);
  5756. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  5757. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  5758. }
  5759. else
  5760. {
  5761. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  5762. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  5763. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  5764. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  5765. }
  5766. predateParty = prestartDate + " - " + preendDate;
  5767. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  5768. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  5769. //string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  5770. string json = WorkOrderFromChartData(DateTime.Now, dateParty);
  5771. #region 语音
  5772. int allcount = 0;
  5773. int preallcount = 0;
  5774. int zxcount = 0;
  5775. int prezxcount = 0;
  5776. string zxzb = "";
  5777. int jycount = 0;
  5778. int prejycount = 0;
  5779. int bycount = 0;
  5780. int prebycount = 0;
  5781. int gscount = 0;
  5782. int pregscount = 0;
  5783. int tscount = 0;
  5784. int pretscount = 0;
  5785. string tszb = "";
  5786. string tb = "";
  5787. string zzdttb = "";
  5788. #endregion
  5789. #region 微信
  5790. int wxallcount = 0;
  5791. int wxpreallcount = 0;
  5792. int wxzxcount = 0;
  5793. int wxprezxcount = 0;
  5794. string wxzxzb = "";
  5795. int wxjycount = 0;
  5796. int wxprejycount = 0;
  5797. int wxbycount = 0;
  5798. int wxprebycount = 0;
  5799. int wxgscount = 0;
  5800. int wxpregscount = 0;
  5801. int wxtscount = 0;
  5802. int wxpretscount = 0;
  5803. string wxtszb = "0";
  5804. string wxtb = "0";
  5805. #endregion
  5806. #region 微博
  5807. int wballcount = 0;
  5808. int wbpreallcount = 0;
  5809. int wbzxcount = 0;
  5810. int wbprezxcount = 0;
  5811. string wbzxzb = "";
  5812. int wbjycount = 0;
  5813. int wbprejycount = 0;
  5814. int wbbycount = 0;
  5815. int wbprebycount = 0;
  5816. int wbgscount = 0;
  5817. int wbpregscount = 0;
  5818. int wbtscount = 0;
  5819. int wbpretscount = 0;
  5820. string wbtszb = "0";
  5821. string wbtb = "0";
  5822. #endregion
  5823. if (nowDataTable != null)
  5824. {
  5825. if (nowDataTable.Rows.Count > 0)
  5826. {
  5827. #region 语音
  5828. try
  5829. {
  5830. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5831. foreach (DataRow row in rows)
  5832. {
  5833. zxcount += int.Parse(row["总数"].ToString());
  5834. }
  5835. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5836. foreach (DataRow row in rows1)
  5837. {
  5838. prezxcount += int.Parse(row["总数"].ToString());
  5839. }
  5840. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5841. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5842. }
  5843. catch
  5844. { }
  5845. try
  5846. {
  5847. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5848. foreach (DataRow row in rows)
  5849. {
  5850. jycount += int.Parse(row["总数"].ToString());
  5851. }
  5852. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5853. foreach (DataRow row in rows1)
  5854. {
  5855. prejycount += int.Parse(row["总数"].ToString());
  5856. }
  5857. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5858. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5859. }
  5860. catch
  5861. { }
  5862. try
  5863. {
  5864. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5865. foreach (DataRow row in rows)
  5866. {
  5867. bycount += int.Parse(row["总数"].ToString());
  5868. }
  5869. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5870. foreach (DataRow row in rows1)
  5871. {
  5872. prebycount += int.Parse(row["总数"].ToString());
  5873. }
  5874. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5875. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5876. }
  5877. catch
  5878. { }
  5879. try
  5880. {
  5881. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5882. foreach (DataRow row in rows)
  5883. {
  5884. gscount += int.Parse(row["总数"].ToString());
  5885. }
  5886. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5887. foreach (DataRow row in rows1)
  5888. {
  5889. pregscount += int.Parse(row["总数"].ToString());
  5890. }
  5891. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5892. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5893. }
  5894. catch
  5895. { }
  5896. try
  5897. {
  5898. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5899. foreach (DataRow row in rows)
  5900. {
  5901. tscount += int.Parse(row["总数"].ToString());
  5902. }
  5903. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5904. foreach (DataRow row in rows1)
  5905. {
  5906. pretscount += int.Parse(row["总数"].ToString());
  5907. }
  5908. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5909. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5910. }
  5911. catch
  5912. { }
  5913. allcount = zxcount + jycount + bycount + gscount + tscount;
  5914. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  5915. if (preallcount > allcount)
  5916. {
  5917. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  5918. tb = "减少" + tbint.ToString("f") + "%";
  5919. }
  5920. else
  5921. {
  5922. if (preallcount == allcount)
  5923. {
  5924. tb = "相同";
  5925. }
  5926. else
  5927. {
  5928. if (preallcount > 0)
  5929. {
  5930. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  5931. tb = "增加" + tbint.ToString("f") + "%";
  5932. }
  5933. }
  5934. }
  5935. if (allcount > 0)
  5936. {
  5937. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5938. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5939. }
  5940. #endregion
  5941. #region 微信
  5942. try
  5943. {
  5944. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5945. foreach (DataRow row in rows)
  5946. {
  5947. wxzxcount += int.Parse(row["总数"].ToString());
  5948. }
  5949. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5950. foreach (DataRow row in rows1)
  5951. {
  5952. wxprezxcount += int.Parse(row["总数"].ToString());
  5953. }
  5954. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5955. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5956. }
  5957. catch
  5958. { }
  5959. try
  5960. {
  5961. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5962. foreach (DataRow row in rows)
  5963. {
  5964. wxjycount += int.Parse(row["总数"].ToString());
  5965. }
  5966. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5967. foreach (DataRow row in rows1)
  5968. {
  5969. wxprejycount += int.Parse(row["总数"].ToString());
  5970. }
  5971. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5972. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5973. }
  5974. catch
  5975. { }
  5976. try
  5977. {
  5978. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5979. foreach (DataRow row in rows)
  5980. {
  5981. wxbycount += int.Parse(row["总数"].ToString());
  5982. }
  5983. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5984. foreach (DataRow row in rows1)
  5985. {
  5986. wxprebycount += int.Parse(row["总数"].ToString());
  5987. }
  5988. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5989. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5990. }
  5991. catch
  5992. { }
  5993. try
  5994. {
  5995. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  5996. foreach (DataRow row in rows)
  5997. {
  5998. wxgscount += int.Parse(row["总数"].ToString());
  5999. }
  6000. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  6001. foreach (DataRow row in rows1)
  6002. {
  6003. wxpregscount += int.Parse(row["总数"].ToString());
  6004. }
  6005. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6006. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6007. }
  6008. catch
  6009. { }
  6010. try
  6011. {
  6012. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  6013. foreach (DataRow row in rows)
  6014. {
  6015. wxtscount += int.Parse(row["总数"].ToString());
  6016. }
  6017. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  6018. foreach (DataRow row in rows1)
  6019. {
  6020. wxpretscount += int.Parse(row["总数"].ToString());
  6021. }
  6022. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6023. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6024. }
  6025. catch
  6026. { }
  6027. //prestartDate, preendDate
  6028. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  6029. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  6030. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  6031. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  6032. if (wxpreallcount > wxallcount)
  6033. {
  6034. if (wxpreallcount > 0)
  6035. {
  6036. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6037. wxtb = "减少" + wxtbint.ToString("f") + "%";
  6038. }
  6039. }
  6040. else
  6041. {
  6042. if (wxpreallcount == wxallcount)
  6043. {
  6044. wxtb = "相同";
  6045. }
  6046. else
  6047. {
  6048. if (wxpreallcount > 0)
  6049. {
  6050. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6051. wxtb = "增加" + wxtbint.ToString("f") + "%";
  6052. }
  6053. }
  6054. }
  6055. if (wxallcount > 0)
  6056. {
  6057. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6058. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6059. }
  6060. #endregion
  6061. #region 微博
  6062. try
  6063. {
  6064. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  6065. foreach (DataRow row in rows)
  6066. {
  6067. wbzxcount += int.Parse(row["总数"].ToString());
  6068. }
  6069. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  6070. foreach (DataRow row in rows1)
  6071. {
  6072. wbprezxcount += int.Parse(row["总数"].ToString());
  6073. }
  6074. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  6075. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  6076. }
  6077. catch
  6078. { }
  6079. try
  6080. {
  6081. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  6082. foreach (DataRow row in rows)
  6083. {
  6084. wbjycount += int.Parse(row["总数"].ToString());
  6085. }
  6086. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  6087. foreach (DataRow row in rows1)
  6088. {
  6089. wbprejycount += int.Parse(row["总数"].ToString());
  6090. }
  6091. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  6092. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  6093. }
  6094. catch
  6095. { }
  6096. try
  6097. {
  6098. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  6099. foreach (DataRow row in rows)
  6100. {
  6101. wbbycount += int.Parse(row["总数"].ToString());
  6102. }
  6103. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  6104. foreach (DataRow row in rows1)
  6105. {
  6106. wbprebycount += int.Parse(row["总数"].ToString());
  6107. }
  6108. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  6109. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  6110. }
  6111. catch
  6112. { }
  6113. try
  6114. {
  6115. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  6116. foreach (DataRow row in rows)
  6117. {
  6118. wbgscount += int.Parse(row["总数"].ToString());
  6119. }
  6120. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  6121. foreach (DataRow row in rows1)
  6122. {
  6123. wbpregscount += int.Parse(row["总数"].ToString());
  6124. }
  6125. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6126. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6127. }
  6128. catch
  6129. { }
  6130. try
  6131. {
  6132. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  6133. foreach (DataRow row in rows)
  6134. {
  6135. wbtscount += int.Parse(row["总数"].ToString());
  6136. }
  6137. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  6138. foreach (DataRow row in rows1)
  6139. {
  6140. wbpretscount += int.Parse(row["总数"].ToString());
  6141. }
  6142. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6143. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6144. }
  6145. catch
  6146. { }
  6147. //prestartDate,preendDate
  6148. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  6149. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  6150. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  6151. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  6152. if (wbpreallcount > wballcount)
  6153. {
  6154. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6155. wbtb = "减少" + wbtbint.ToString("f") + "%";
  6156. }
  6157. else
  6158. {
  6159. if (wbpreallcount == wballcount)
  6160. {
  6161. wbtb = "相同";
  6162. }
  6163. else
  6164. {
  6165. if (wbpreallcount > 0)
  6166. {
  6167. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6168. wbtb = "增加" + wbtbint.ToString("f") + "%";
  6169. }
  6170. }
  6171. }
  6172. if (wballcount > 0)
  6173. {
  6174. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6175. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6176. }
  6177. #endregion
  6178. }
  6179. } else
  6180. {
  6181. #region 微信
  6182. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  6183. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  6184. if (wxpreallcount > wxallcount)
  6185. {
  6186. if (wxpreallcount > 0)
  6187. {
  6188. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6189. wxtb = "减少" + wxtbint.ToString("f") + "%";
  6190. }
  6191. }
  6192. else
  6193. {
  6194. if (wxpreallcount == wxallcount)
  6195. {
  6196. wxtb = "相同";
  6197. }
  6198. else
  6199. {
  6200. if (wxpreallcount > 0)
  6201. {
  6202. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6203. wxtb = "增加" + wxtbint.ToString("f") + "%";
  6204. }
  6205. }
  6206. }
  6207. if (wxallcount > 0)
  6208. {
  6209. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6210. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6211. }
  6212. #endregion
  6213. #region 微博
  6214. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  6215. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  6216. if (wbpreallcount > wballcount)
  6217. {
  6218. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6219. wbtb = "减少" + wbtbint.ToString("f") + "%";
  6220. }
  6221. else
  6222. {
  6223. if (wbpreallcount == wballcount)
  6224. {
  6225. wbtb = "相同";
  6226. }
  6227. else
  6228. {
  6229. if (wbpreallcount > 0)
  6230. {
  6231. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6232. wbtb = "增加" + wbtbint.ToString("f") + "%";
  6233. }
  6234. }
  6235. }
  6236. if (wballcount > 0)
  6237. {
  6238. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6239. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6240. }
  6241. #endregion
  6242. }
  6243. #region 平台总数
  6244. int zzdtallcout = allcount + wballcount + wxallcount;
  6245. int prezzdtallcout = preallcount + wbpreallcount + wxpreallcount;
  6246. if (prezzdtallcout > zzdtallcout)
  6247. {
  6248. decimal zzdttbint = (Convert.ToDecimal(prezzdtallcout) - Convert.ToDecimal(zzdtallcout)) * 100 / Convert.ToDecimal(prezzdtallcout);
  6249. zzdttb = "减少" + zzdttbint.ToString("f") + "%";
  6250. }
  6251. else
  6252. {
  6253. if (prezzdtallcout == zzdtallcout)
  6254. {
  6255. zzdttb = "相同";
  6256. }
  6257. else
  6258. {
  6259. if (prezzdtallcout > 0)
  6260. {
  6261. decimal zzdttbint = (Convert.ToDecimal(zzdtallcout) - Convert.ToDecimal(prezzdtallcout)) * 100 / Convert.ToDecimal(prezzdtallcout);
  6262. zzdttb = "增加" + zzdttbint.ToString("f") + "%";
  6263. }
  6264. }
  6265. }
  6266. #endregion
  6267. string rxzb = "";
  6268. if (zzdtallcout > 0)
  6269. {
  6270. decimal rxzbint = Convert.ToDecimal(allcount) * 100 / Convert.ToDecimal(zzdtallcout);
  6271. rxzb = rxzbint.ToString("f") + "%";
  6272. }
  6273. else {
  6274. rxzb = "0%";
  6275. }
  6276. StrContent = zzdtallcout.ToString() + "," + allcount.ToString() +","+ wballcount.ToString() + "," + wxallcount.ToString() + ","
  6277. + zzdttb.ToString() + "," + tb.ToString() + "," + wbtb.ToString() + "," + wxtb.ToString() + ","
  6278. + prezzdtallcout.ToString() + "," + preallcount.ToString() + "," + wbpreallcount.ToString() + "," + wxpreallcount.ToString() + ","
  6279. + rxzb;
  6280. return StrContent.ToString() + "^" + bgnrtb_1 + "^bgnrtb_1" + "^" + json;
  6281. }
  6282. [ActionName("ReportWorkOrderInfoQuarterNewTwo")]
  6283. [HttpGet]
  6284. public string ReportWorkOrderInfoQuarterNewTwo(string dateParty)
  6285. {
  6286. string StrContent = "";
  6287. string bgmc2tb1 = "<br /><div id=\"bgmc2tb1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6288. //数据结果集
  6289. string startDate = "";
  6290. string endDate = "";
  6291. string prestartDate = "";
  6292. string preendDate = "";
  6293. string predateParty = "";
  6294. //dateParty = "2019-01-01 - 2019-12-31";
  6295. if (!string.IsNullOrEmpty(dateParty))
  6296. {
  6297. startDate = dateParty.Substring(0, 10);
  6298. endDate = dateParty.Substring(12);
  6299. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6300. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6301. }
  6302. else
  6303. {
  6304. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6305. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6306. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6307. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6308. }
  6309. predateParty = prestartDate + " - " + preendDate;
  6310. DataTable nowDataTable = recordBLL.GetWorkOrderTrainFunctionRX(startDate, endDate);
  6311. DataTable preDataTable = recordBLL.GetWorkOrderTrainFunctionRX(prestartDate, preendDate);
  6312. DataTable nowZXYWMXDataTable = recordBLL.GetWorkOrderTrainFunctionRXMX(startDate, endDate, " F_FILEFLAG=6 and F_REPAIRLEVEL <>39");
  6313. //string json = CallInTypeMatchChartData(DateTime.Now, dateParty);
  6314. string json = WorkOrderTypeMathChartDataRX(DateTime.Now, dateParty);
  6315. #region 语音
  6316. int allcount = 0;
  6317. int zxcount = 0;
  6318. int kfclcount = 0;
  6319. int zbclcount = 0;
  6320. string strzxywmx = "";
  6321. int zxcounthj = 0;
  6322. int lcskhj = 0;
  6323. string lcskfx = "";
  6324. int gpxxhj = 0;
  6325. string gpxxfx = "";
  6326. #endregion
  6327. if (nowDataTable != null)
  6328. {
  6329. if (nowDataTable.Rows.Count > 0)
  6330. {
  6331. #region 语音
  6332. #region 处理方式
  6333. //1转办,3客服处理
  6334. try
  6335. {
  6336. DataRow[] rows = nowDataTable.Select("处理方式='3'");
  6337. foreach (DataRow row in rows)
  6338. {
  6339. kfclcount += int.Parse(row["业务量"].ToString());
  6340. }
  6341. } catch { }
  6342. try
  6343. {
  6344. DataRow[] rows = nowDataTable.Select("处理方式='1'");
  6345. foreach (DataRow row in rows)
  6346. {
  6347. zbclcount += int.Parse(row["业务量"].ToString());
  6348. }
  6349. }
  6350. catch
  6351. { }
  6352. #endregion
  6353. #region 业务类型
  6354. //3投诉 ,6咨询,14建议,18表扬,19挂失
  6355. try
  6356. {
  6357. DataRow[] rows = nowDataTable.Select("业务类别='6'");
  6358. foreach (DataRow row in rows)
  6359. {
  6360. zxcount += int.Parse(row["业务量"].ToString());
  6361. }
  6362. }
  6363. catch { }
  6364. #endregion
  6365. #region 咨询业务明细
  6366. DataTable dt = new DataTable();
  6367. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  6368. if (namelist != null)
  6369. {
  6370. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='" + startDate + "'and F_CREATEDATE<='" + endDate + "'").Tables[0];
  6371. int i = 0;
  6372. int count = 0;
  6373. foreach (Model.T_Wo_WorkOrderType m in namelist)
  6374. {
  6375. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "and F_FILEFLAG=6").Length;
  6376. strzxywmx = strzxywmx + m.F_Name.Trim()+ count.ToString()+ "件,";
  6377. zxcounthj = zxcounthj + count;
  6378. i++;
  6379. }
  6380. }
  6381. try
  6382. {
  6383. DataRow[] rows = nowZXYWMXDataTable.Select("F_REPAIRLEVEL='20'");
  6384. foreach (DataRow row in rows)
  6385. {
  6386. lcskhj += int.Parse(row["YWSL"].ToString());
  6387. }
  6388. if (zxcounthj>0)
  6389. {
  6390. decimal lcskhjint = Convert.ToDecimal(lcskhj) * 100 / Convert.ToDecimal(zxcounthj);
  6391. lcskfx = lcskhjint.ToString("f") + "%";
  6392. }
  6393. else
  6394. {
  6395. lcskfx = "0%";
  6396. }
  6397. }
  6398. catch { }
  6399. try
  6400. {
  6401. DataRow[] rows = nowZXYWMXDataTable.Select("F_REPAIRLEVEL='24'");
  6402. foreach (DataRow row in rows)
  6403. {
  6404. gpxxhj += int.Parse(row["YWSL"].ToString());
  6405. }
  6406. if (zxcounthj > 0)
  6407. {
  6408. decimal gpxxhjint = Convert.ToDecimal(gpxxhj) * 100 / Convert.ToDecimal(zxcounthj);
  6409. gpxxfx = gpxxhjint.ToString("f") + "%";
  6410. }
  6411. else
  6412. {
  6413. gpxxfx = "0%";
  6414. }
  6415. }
  6416. catch { }
  6417. #endregion
  6418. allcount = kfclcount+ zbclcount;
  6419. #endregion
  6420. }
  6421. }
  6422. string rjsl = "";
  6423. int rgjtcount = zxcount;
  6424. string rgjtl = "";
  6425. string zjhfl = "";
  6426. string zbaqhfl = "100%";
  6427. if (allcount > 0)
  6428. {
  6429. decimal rgjtint = Convert.ToDecimal(rgjtcount) * 100 / Convert.ToDecimal(allcount);
  6430. rgjtl = rgjtint.ToString("f") + "%";
  6431. decimal zjhfint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(allcount);
  6432. zjhfl = zjhfint.ToString("f") + "%";
  6433. rjsl=(Convert.ToDecimal(allcount)/90).ToString("f") + "%";
  6434. }
  6435. else
  6436. {
  6437. rgjtl = "0%";
  6438. zjhfl = "0%";
  6439. }
  6440. StrContent = allcount.ToString() + "," + rjsl.ToString() + "," + rgjtcount.ToString() + ","
  6441. + rgjtl.ToString()+","+ kfclcount.ToString()+ "," + zjhfl.ToString() + ","
  6442. + zbclcount.ToString()+ "," + zbaqhfl.ToString();
  6443. return StrContent.ToString() + "^" + bgmc2tb1 + "^bgmc2tb1" + "^" + json + "^" + zxcounthj.ToString() + "^" + strzxywmx+ "^" + lcskfx+ "^" + gpxxfx;
  6444. }
  6445. [ActionName("ReportWorkOrderInfoQuarterNewTwoZXMX")]
  6446. [HttpGet]
  6447. public string ReportWorkOrderInfoQuarterNewTwoZXMX(string dateParty)
  6448. {
  6449. string StrContent = "";
  6450. StringBuilder bgmc2tb4 = new StringBuilder();
  6451. StringBuilder bgmc2tb5 = new StringBuilder();
  6452. string bgmc2tb2 = "<br /><div id=\"bgmc2tb2\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6453. //数据结果集
  6454. string startDate = "";
  6455. string endDate = "";
  6456. string prestartDate = "";
  6457. string preendDate = "";
  6458. string predateParty = "";
  6459. #region 以受理方式为标准的分析情况
  6460. int TotalCount = 0;
  6461. int TotalCount_wb = 0;
  6462. int TotalCount_wx = 0;
  6463. int TotalCount_dh = 0;
  6464. string tsbl_wb = "";
  6465. string tsbl_wx = "";
  6466. string tsbl_dh = "";
  6467. #endregion
  6468. #region 以责任部门为标准的分析情况(转办)
  6469. int TotalCount_ajry = 0;
  6470. int TotalCount_kyry = 0;
  6471. int TotalCount_qtry = 0;
  6472. int TotalCountZB = 0;
  6473. #endregion
  6474. //dateParty = "2019-01-01 - 2019-12-31";
  6475. if (!string.IsNullOrEmpty(dateParty))
  6476. {
  6477. startDate = dateParty.Substring(0, 10);
  6478. endDate = dateParty.Substring(12);
  6479. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6480. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6481. }
  6482. else
  6483. {
  6484. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6485. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6486. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6487. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6488. }
  6489. predateParty = prestartDate + " - " + preendDate;
  6490. DataTable nowDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(startDate, endDate);
  6491. DataTable dataContent = recordBLL.WorkOrderDate(startDate, endDate);
  6492. DataTable preDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(prestartDate, preendDate);
  6493. //string json = CallInTypeMatchChartData(DateTime.Now, dateParty);
  6494. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6495. #region 投诉
  6496. int kfclcount = 0;
  6497. int zbclcount = 0;
  6498. int tscounthj = 0;
  6499. string tshjl = "";
  6500. #endregion
  6501. if (nowDataTable != null)
  6502. {
  6503. if (nowDataTable.Rows.Count > 0)
  6504. {
  6505. #region 语音
  6506. #region 处理方式
  6507. //1转办,3客服处理
  6508. try
  6509. {
  6510. DataRow[] rows = nowDataTable.Select("业务类别='3' ");
  6511. foreach (DataRow row in rows)
  6512. {
  6513. tscounthj += int.Parse(row["业务量"].ToString());
  6514. }
  6515. }
  6516. catch { }
  6517. try
  6518. {
  6519. DataRow[] rows = nowDataTable.Select("业务类别='3' and 处理方式='3'");
  6520. foreach (DataRow row in rows)
  6521. {
  6522. kfclcount += int.Parse(row["业务量"].ToString());
  6523. }
  6524. }
  6525. catch { }
  6526. try
  6527. {
  6528. DataRow[] rows = nowDataTable.Select("业务类别='3' and 处理方式='1'");
  6529. foreach (DataRow row in rows)
  6530. {
  6531. zbclcount += int.Parse(row["业务量"].ToString());
  6532. }
  6533. }
  6534. catch
  6535. { }
  6536. #endregion
  6537. #endregion
  6538. #region 以受理方式为标准的分析情况
  6539. bgmc2tb4.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6540. bgmc2tb4.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:102.5pt;\">受理方式</td>");
  6541. bgmc2tb4.Append("<td style=\"width:120.5pt;\">投诉件数</td><td style=\"width:120.5pt;\">处理方式</td>");
  6542. bgmc2tb4.Append("<td style=\"width:120.5pt;\">回访率</td><td style=\"width:120.5pt;\">满意度</td>");
  6543. bgmc2tb4.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6544. if (dataContent != null)
  6545. {
  6546. #region 投诉总量和总投诉占比
  6547. DataRow[] rowswb = dataContent.Select("工单类型='微博' and F_HOUSING='投诉'");
  6548. foreach (DataRow row in rowswb)
  6549. {
  6550. TotalCount_wb += int.Parse(row["总数"].ToString());
  6551. }
  6552. DataRow[] rowswx = dataContent.Select("工单类型='微信' and F_HOUSING='投诉'");
  6553. foreach (DataRow row in rowswx)
  6554. {
  6555. TotalCount_wx += int.Parse(row["总数"].ToString());
  6556. }
  6557. DataRow[] rowsyy = dataContent.Select("工单类型='语音' and F_HOUSING='投诉'");
  6558. foreach (DataRow row in rowsyy)
  6559. {
  6560. TotalCount_dh += int.Parse(row["总数"].ToString());
  6561. }
  6562. TotalCount = TotalCount_wb + TotalCount_wx + TotalCount_dh;
  6563. if (TotalCount > 0)
  6564. {
  6565. decimal tsbl_wbint = Convert.ToDecimal(TotalCount_wb) * 100 / Convert.ToDecimal(TotalCount);
  6566. tsbl_wb = tsbl_wbint.ToString("f") + "%";
  6567. decimal tsbl_wxint = Convert.ToDecimal(TotalCount_wx) * 100 / Convert.ToDecimal(TotalCount);
  6568. tsbl_wx = tsbl_wxint.ToString("f") + "%";
  6569. decimal tsbl_dhint = Convert.ToDecimal(TotalCount_dh) * 100 / Convert.ToDecimal(TotalCount);
  6570. tsbl_dh = tsbl_dhint.ToString("f") + "%";
  6571. }
  6572. else
  6573. {
  6574. tsbl_wb = "0%"; tsbl_wx = "0%"; tsbl_dh = "0%";
  6575. }
  6576. #endregion
  6577. #region 满意度
  6578. #endregion
  6579. }
  6580. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + TotalCount_wb.ToString() + "</td><td>转办</td><td>100%</td><td>满意</td><td>" + tsbl_wb + "</td>" + "</tr>");
  6581. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + TotalCount_wx.ToString() + "</td><td>转办</td><td>100%</td><td>满意</td><td>" + tsbl_wx + "</td>" + "</tr>");
  6582. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>电话</td><td>" + TotalCount_dh.ToString() + "</td><td>转办+客服化解</td><td>100%</td><td>满意</td><td>" + tsbl_dh + "</td>" + "</tr>");
  6583. bgmc2tb4.Append("</tbody></table>");
  6584. #endregion
  6585. #region 以责任部门为标准的分析情况(转办)
  6586. bgmc2tb5.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6587. bgmc2tb5.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:120.55pt;\">部门</td>");
  6588. bgmc2tb5.Append("<td style=\"width:120.5pt;\">员工服务</td><td style=\"width:120.5pt;\">政策规定</td>");
  6589. bgmc2tb5.Append("<td style=\"width:120.5pt;\">设备</td><td style=\"width:120.5pt;\">合计</td>");
  6590. bgmc2tb5.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6591. if (dataContent != null)
  6592. {
  6593. DataRow[] rowsZB = dataContent.Select("F_HOUSING='投诉' and 处理方式='转办' ");
  6594. foreach (DataRow row in rowsZB)
  6595. {
  6596. TotalCountZB += int.Parse(row["总数"].ToString());
  6597. }
  6598. DataRow[] rowsajry = dataContent.Select("F_HOUSING='投诉' and 处理方式='转办' and F_ADSLACCOUNT='投诉安检工作人员'");
  6599. foreach (DataRow row in rowsajry)
  6600. {
  6601. TotalCount_ajry += int.Parse(row["总数"].ToString());
  6602. }
  6603. DataRow[] rowskyry = dataContent.Select("F_HOUSING='投诉' and 处理方式='转办' and F_ADSLACCOUNT='投诉客运工作人员'");
  6604. foreach (DataRow row in rowskyry)
  6605. {
  6606. TotalCount_kyry += int.Parse(row["总数"].ToString());
  6607. }
  6608. TotalCount_qtry = TotalCountZB - TotalCount_ajry - TotalCount_kyry;
  6609. }
  6610. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>安保部</td><td>" + TotalCount_ajry.ToString() + "</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6611. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>站务中心</td><td>" + TotalCount_kyry.ToString() + " </td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6612. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>其他</td><td>" + TotalCount_qtry.ToString() + "</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6613. bgmc2tb5.Append("</tbody></table>");
  6614. #endregion
  6615. #region 化解率
  6616. kfclcount = tscounthj - zbclcount;
  6617. if (tscounthj > 0)
  6618. {
  6619. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  6620. tshjl = kfclcountint.ToString("f") + "%";
  6621. }
  6622. else
  6623. {
  6624. tshjl = "0%";
  6625. }
  6626. #endregion
  6627. }
  6628. }
  6629. else {
  6630. bgmc2tb4.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6631. bgmc2tb4.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:102.5pt;\">受理方式</td>");
  6632. bgmc2tb4.Append("<td style=\"width:120.5pt;\">投诉件数</td><td style=\"width:120.5pt;\">处理方式</td>");
  6633. bgmc2tb4.Append("<td style=\"width:120.5pt;\">回访率</td><td style=\"width:120.5pt;\">满意度</td>");
  6634. bgmc2tb4.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6635. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>0</td><td>转办</td><td>0%</td><td>/</td><td>/</td>" + "</tr>");
  6636. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>0</td><td>转办</td><td>0%</td><td>/</td><td>/</td>" + "</tr>");
  6637. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>电话</td><td>0</td><td>转办+客服化解</td><td>0%</td><td>/</td><td>/</td>" + "</tr>");
  6638. bgmc2tb4.Append("</tbody></table>");
  6639. tsbl_dh = "0%";
  6640. bgmc2tb5.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6641. bgmc2tb5.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:120.55pt;\">部门</td>");
  6642. bgmc2tb5.Append("<td style=\"width:120.5pt;\">员工服务</td><td style=\"width:120.5pt;\">政策规定</td>");
  6643. bgmc2tb5.Append("<td style=\"width:120.5pt;\">设备</td><td style=\"width:120.5pt;\">合计</td>");
  6644. bgmc2tb5.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6645. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>安保部</td><td>0</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6646. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>站务中心</td><td>0 </td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6647. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>其他</td><td>0</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6648. bgmc2tb5.Append("</tbody></table>");
  6649. }
  6650. return StrContent.ToString() + "^" + bgmc2tb2 + "^bgmc2tb2" + "^" + json + "^" + tscounthj.ToString()
  6651. + "^" + zbclcount.ToString()+"^" + kfclcount.ToString()+ "^" + tshjl + "^" + bgmc2tb4 + "^" + bgmc2tb5
  6652. + "^" + tsbl_dh;
  6653. }
  6654. [ActionName("ReportWorkOrderInfoQuarterNewTwoQTMX")]
  6655. [HttpGet]
  6656. public string ReportWorkOrderInfoQuarterNewTwoQTMX(string dateParty)
  6657. {
  6658. string StrContent = "";
  6659. string bgmc2tb2 = "<br /><div id=\"bgmc2tb2\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6660. //数据结果集
  6661. string startDate = "";
  6662. string endDate = "";
  6663. string prestartDate = "";
  6664. string preendDate = "";
  6665. string predateParty = "";
  6666. //dateParty = "2019-01-01 - 2019-12-31";
  6667. if (!string.IsNullOrEmpty(dateParty))
  6668. {
  6669. startDate = dateParty.Substring(0, 10);
  6670. endDate = dateParty.Substring(12);
  6671. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6672. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6673. }
  6674. else
  6675. {
  6676. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6677. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6678. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6679. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6680. }
  6681. predateParty = prestartDate + " - " + preendDate;
  6682. DataTable nowDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(startDate, endDate);
  6683. DataTable preDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(prestartDate, preendDate);
  6684. //string json = CallInTypeMatchChartData(DateTime.Now, dateParty);
  6685. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6686. #region
  6687. int jycount = 0;
  6688. int bycount = 0;
  6689. int gscount = 0;
  6690. #endregion
  6691. if (nowDataTable != null)
  6692. {
  6693. if (nowDataTable.Rows.Count > 0)
  6694. {
  6695. #region 建议
  6696. try
  6697. {
  6698. DataRow[] rows = nowDataTable.Select("业务类别='14'");
  6699. foreach (DataRow row in rows)
  6700. {
  6701. jycount += int.Parse(row["业务量"].ToString());
  6702. }
  6703. }
  6704. catch
  6705. { }
  6706. #endregion
  6707. #region 表扬
  6708. try
  6709. {
  6710. DataRow[] rows = nowDataTable.Select("业务类别='18'");
  6711. foreach (DataRow row in rows)
  6712. {
  6713. bycount += int.Parse(row["业务量"].ToString());
  6714. }
  6715. }
  6716. catch
  6717. { }
  6718. #endregion
  6719. #region 挂失
  6720. try
  6721. {
  6722. DataRow[] rows = nowDataTable.Select("业务类别='19'");
  6723. foreach (DataRow row in rows)
  6724. {
  6725. gscount += int.Parse(row["业务量"].ToString());
  6726. }
  6727. }
  6728. catch
  6729. { }
  6730. #endregion
  6731. }
  6732. }
  6733. return StrContent.ToString() + "^" + bgmc2tb2 + "^bgmc2tb2" + "^" + json + "^" + jycount.ToString()
  6734. + "^" + gscount.ToString() + "^" + bycount.ToString();
  6735. }
  6736. [ActionName("ReportWorkOrderInfoQuarterNewTwoWXMX")]
  6737. [HttpGet]
  6738. public string ReportWorkOrderInfoQuarterNewTwoWXMX(string dateParty)
  6739. {
  6740. string StrContent = "";
  6741. string bgmc4tb1 = "<br /><div id=\"bgmc4tb1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6742. //数据结果集
  6743. string startDate = "";
  6744. string endDate = "";
  6745. string prestartDate = "";
  6746. string preendDate = "";
  6747. string predateParty = "";
  6748. //dateParty = "2019-01-01 - 2019-12-31";
  6749. if (!string.IsNullOrEmpty(dateParty))
  6750. {
  6751. startDate = dateParty.Substring(0, 10);
  6752. endDate = dateParty.Substring(12);
  6753. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6754. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6755. }
  6756. else
  6757. {
  6758. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6759. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6760. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6761. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6762. }
  6763. predateParty = prestartDate + " - " + preendDate;
  6764. DataTable wxDataTable = recordBLL.GetWorkOrderTrainFunctionRXWX(startDate, endDate,"3");
  6765. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6766. #region
  6767. int wxcount = 0;
  6768. int wxcountrx = 0;
  6769. int wxxtCount = 0;
  6770. #endregion
  6771. #region 微信
  6772. //微信业务工单数
  6773. wxxtCount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0);
  6774. if (wxDataTable != null)
  6775. {
  6776. if (wxDataTable.Rows.Count > 0)
  6777. {
  6778. try
  6779. {
  6780. DataRow[] rows = wxDataTable.Select("");
  6781. foreach (DataRow row in rows)
  6782. {
  6783. wxcountrx += int.Parse(row["业务量"].ToString());
  6784. }
  6785. }
  6786. catch
  6787. { }
  6788. }
  6789. }
  6790. wxcount = wxcountrx + wxxtCount;
  6791. #endregion
  6792. return StrContent.ToString() + "^" + bgmc4tb1 + "^bgmc4tb1" + "^" + json + "^" + wxcount.ToString();
  6793. }
  6794. [ActionName("ReportWorkOrderInfoQuarterNewTwoWBMX")]
  6795. [HttpGet]
  6796. public string ReportWorkOrderInfoQuarterNewTwoWBMX(string dateParty)
  6797. {
  6798. string StrContent = "";
  6799. string bgmc3tb1 = "<br /><div id=\"bgmc3tb1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6800. //数据结果集
  6801. string startDate = "";
  6802. string endDate = "";
  6803. string prestartDate = "";
  6804. string preendDate = "";
  6805. string predateParty = "";
  6806. //dateParty = "2019-01-01 - 2019-12-31";
  6807. if (!string.IsNullOrEmpty(dateParty))
  6808. {
  6809. startDate = dateParty.Substring(0, 10);
  6810. endDate = dateParty.Substring(12);
  6811. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6812. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6813. }
  6814. else
  6815. {
  6816. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6817. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6818. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6819. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6820. }
  6821. predateParty = prestartDate + " - " + preendDate;
  6822. DataTable wbDataTable = recordBLL.GetWorkOrderTrainFunctionRXWX(startDate, endDate, "4");
  6823. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6824. #region
  6825. int wbcount = 0;
  6826. int wbcountrx = 0;
  6827. int wbxtCount = 0;
  6828. #endregion
  6829. #region 微信
  6830. //微博业务工单数
  6831. wbxtCount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0);
  6832. if (wbDataTable != null)
  6833. {
  6834. if (wbDataTable.Rows.Count > 0)
  6835. {
  6836. try
  6837. {
  6838. DataRow[] rows = wbDataTable.Select("");
  6839. foreach (DataRow row in rows)
  6840. {
  6841. wbcountrx += int.Parse(row["业务量"].ToString());
  6842. }
  6843. }
  6844. catch
  6845. { }
  6846. }
  6847. }
  6848. wbcount = wbcountrx + wbxtCount;
  6849. #endregion
  6850. return StrContent.ToString() + "^" + bgmc3tb1 + "^bgmc3tb1" + "^" + json + "^" + wbcount.ToString();
  6851. }
  6852. //热线类型 图表
  6853. public string WorkOrderTypeMathChartDataRX(DateTime? NowDateTime, string dateParty)
  6854. {
  6855. //数据结果集
  6856. MainChartModel dataModel = new MainChartModel();
  6857. string startDate = "";
  6858. string endDate = "";
  6859. if (!string.IsNullOrEmpty(dateParty))
  6860. {
  6861. startDate = dateParty.Substring(0, 10);
  6862. endDate = dateParty.Substring(12);
  6863. }
  6864. else
  6865. {
  6866. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6867. }
  6868. DataTable datas = recordBLL.GetWorkOrderBussTypeDataRX(startDate, endDate);
  6869. DataTable newTable = new DataTable();
  6870. newTable.Columns.Add("业务类型");
  6871. newTable.Columns.Add("工单数量");
  6872. DataRow dataRow;
  6873. if (datas != null && datas.Rows.Count > 0)
  6874. {
  6875. foreach (DataRow thisRow in datas.Rows)
  6876. {
  6877. if (thisRow["BusinessType"].ToString() == "6")
  6878. {
  6879. dataRow = newTable.NewRow();
  6880. dataRow["业务类型"] = "咨询";
  6881. int totalCount = 0;
  6882. string getCount = thisRow["callInCount"].ToString();
  6883. if (!string.IsNullOrEmpty(getCount))
  6884. {
  6885. totalCount = int.Parse(getCount);
  6886. }
  6887. dataRow["工单数量"] = totalCount;
  6888. newTable.Rows.Add(dataRow);
  6889. }
  6890. else if ((thisRow["BusinessType"].ToString() == "14"))
  6891. {
  6892. dataRow = newTable.NewRow();
  6893. dataRow["业务类型"] = "建议";
  6894. dataRow["工单数量"] = thisRow["callInCount"];
  6895. newTable.Rows.Add(dataRow);
  6896. }
  6897. else if ((thisRow["BusinessType"].ToString() == "18"))
  6898. {
  6899. dataRow = newTable.NewRow();
  6900. dataRow["业务类型"] = "表扬";
  6901. dataRow["工单数量"] = thisRow["callInCount"];
  6902. newTable.Rows.Add(dataRow);
  6903. }
  6904. else if ((thisRow["BusinessType"].ToString() == "19"))
  6905. {
  6906. dataRow = newTable.NewRow();
  6907. dataRow["业务类型"] = "挂失";
  6908. dataRow["工单数量"] = thisRow["callInCount"];
  6909. newTable.Rows.Add(dataRow);
  6910. }
  6911. else if ((thisRow["BusinessType"].ToString() == "3"))
  6912. {
  6913. dataRow = newTable.NewRow();
  6914. dataRow["业务类型"] = "投诉";
  6915. dataRow["工单数量"] = thisRow["callInCount"];
  6916. newTable.Rows.Add(dataRow);
  6917. }
  6918. }
  6919. }
  6920. if (newTable != null && newTable.Rows.Count > 0)
  6921. {
  6922. string[] strArr = new string[newTable.Rows.Count];
  6923. string contentArr = "";
  6924. for (int i = 0; i < newTable.Rows.Count; i++)
  6925. {
  6926. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  6927. if (i == 0)
  6928. {
  6929. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6930. }
  6931. else
  6932. {
  6933. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6934. }
  6935. }
  6936. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  6937. dataModel.datas = "[" + contentArr + "]";
  6938. }
  6939. return JsonConvert.SerializeObject(dataModel);
  6940. }
  6941. //热线咨询明细图表
  6942. public string zxywtypeWorkOrderPreMX(DateTime? NowDateTime, string dateParty)
  6943. {
  6944. //数据结果集
  6945. MainChartModel dataModel = new MainChartModel();
  6946. string startDate = "";
  6947. string endDate = "";
  6948. DataTable dt = new DataTable();
  6949. try
  6950. {
  6951. if (!string.IsNullOrEmpty(dateParty))
  6952. {
  6953. startDate = dateParty.Substring(0, 10);
  6954. endDate = dateParty.Substring(12);
  6955. }
  6956. else
  6957. {
  6958. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6959. }
  6960. DataTable newTable = new DataTable();
  6961. newTable.Columns.Add("业务类型");
  6962. newTable.Columns.Add("工单数量");
  6963. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  6964. if (namelist != null)
  6965. {
  6966. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='" + startDate + "'and F_CREATEDATE<='" + endDate + "' and F_FILEFLAG=6").Tables[0];
  6967. //dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  6968. int i = 0;
  6969. int count = 0;
  6970. DataRow dataRow;
  6971. foreach (Model.T_Wo_WorkOrderType m in namelist)
  6972. {
  6973. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  6974. dataRow = newTable.NewRow();
  6975. dataRow["业务类型"] = m.F_Name.Trim();
  6976. dataRow["工单数量"] = count.ToString();
  6977. newTable.Rows.Add(dataRow);
  6978. i++;
  6979. }
  6980. }
  6981. if (newTable != null && newTable.Rows.Count > 0)
  6982. {
  6983. string[] strArr = new string[newTable.Rows.Count];
  6984. string contentArr = "";
  6985. for (int i = 0; i < newTable.Rows.Count; i++)
  6986. {
  6987. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  6988. if (i == 0)
  6989. {
  6990. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6991. }
  6992. else
  6993. {
  6994. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6995. }
  6996. }
  6997. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  6998. dataModel.datas = "[" + contentArr + "]";
  6999. }
  7000. }
  7001. catch (Exception ex) { }
  7002. finally { dt.Clear(); dt.Dispose(); }
  7003. return JsonConvert.SerializeObject(dataModel);
  7004. }
  7005. /// <summary>
  7006. /// 季度
  7007. /// </summary>
  7008. /// <returns></returns>
  7009. [ActionName("ReportWorkOrderInfoQuarter")]
  7010. [HttpGet]
  7011. public string ReportWorkOrderInfoQuarter(string dateParty)
  7012. {
  7013. string res = "^divWorkOrderInfoOneWeekPie";
  7014. //数据结果集
  7015. string startDate = "";
  7016. string endDate = "";
  7017. string prestartDate = "";
  7018. string preendDate = "";
  7019. string predateParty = "";
  7020. if (!string.IsNullOrEmpty(dateParty))
  7021. {
  7022. startDate = dateParty.Substring(0, 10);
  7023. endDate = dateParty.Substring(12);
  7024. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  7025. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  7026. }
  7027. else
  7028. {
  7029. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  7030. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  7031. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  7032. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  7033. }
  7034. predateParty = prestartDate + " - " + preendDate;
  7035. StringBuilder StrContent = new StringBuilder();
  7036. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  7037. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  7038. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  7039. StrContent.Append("<td style=\"width:70.85pt;\">同比上季度</td>");
  7040. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  7041. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  7042. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  7043. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  7044. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  7045. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  7046. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  7047. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  7048. #region 微信
  7049. int wxallcount = 0;
  7050. int wxpreallcount = 0;
  7051. int wxzxcount = 0;
  7052. int wxprezxcount = 0;
  7053. string wxzxzb = "";
  7054. int wxjycount = 0;
  7055. int wxprejycount = 0;
  7056. int wxbycount = 0;
  7057. int wxprebycount = 0;
  7058. int wxgscount = 0;
  7059. int wxpregscount = 0;
  7060. int wxtscount = 0;
  7061. int wxpretscount = 0;
  7062. string wxtszb = "0";
  7063. string wxtb = "0";
  7064. #endregion
  7065. #region 微博
  7066. int wballcount = 0;
  7067. int wbpreallcount = 0;
  7068. int wbzxcount = 0;
  7069. int wbprezxcount = 0;
  7070. string wbzxzb = "";
  7071. int wbjycount = 0;
  7072. int wbprejycount = 0;
  7073. int wbbycount = 0;
  7074. int wbprebycount = 0;
  7075. int wbgscount = 0;
  7076. int wbpregscount = 0;
  7077. int wbtscount = 0;
  7078. int wbpretscount = 0;
  7079. string wbtszb = "0";
  7080. string wbtb = "0";
  7081. #endregion
  7082. if (nowDataTable != null)
  7083. {
  7084. if (nowDataTable.Rows.Count > 0)
  7085. {
  7086. #region 语音
  7087. int allcount = 0;
  7088. int preallcount = 0;
  7089. int zxcount = 0;
  7090. int prezxcount = 0;
  7091. string zxzb = "";
  7092. try
  7093. {
  7094. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7095. foreach (DataRow row in rows)
  7096. {
  7097. zxcount += int.Parse(row["总数"].ToString());
  7098. }
  7099. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7100. foreach (DataRow row in rows1)
  7101. {
  7102. prezxcount += int.Parse(row["总数"].ToString());
  7103. }
  7104. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7105. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7106. }
  7107. catch
  7108. { }
  7109. int jycount = 0;
  7110. int prejycount = 0;
  7111. try
  7112. {
  7113. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7114. foreach (DataRow row in rows)
  7115. {
  7116. jycount += int.Parse(row["总数"].ToString());
  7117. }
  7118. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7119. foreach (DataRow row in rows1)
  7120. {
  7121. prejycount += int.Parse(row["总数"].ToString());
  7122. }
  7123. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7124. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7125. }
  7126. catch
  7127. { }
  7128. int bycount = 0;
  7129. int prebycount = 0;
  7130. try
  7131. {
  7132. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7133. foreach (DataRow row in rows)
  7134. {
  7135. bycount += int.Parse(row["总数"].ToString());
  7136. }
  7137. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7138. foreach (DataRow row in rows1)
  7139. {
  7140. prebycount += int.Parse(row["总数"].ToString());
  7141. }
  7142. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7143. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7144. }
  7145. catch
  7146. { }
  7147. int gscount = 0;
  7148. int pregscount = 0;
  7149. try
  7150. {
  7151. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7152. foreach (DataRow row in rows)
  7153. {
  7154. gscount += int.Parse(row["总数"].ToString());
  7155. }
  7156. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7157. foreach (DataRow row in rows1)
  7158. {
  7159. pregscount += int.Parse(row["总数"].ToString());
  7160. }
  7161. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7162. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7163. }
  7164. catch
  7165. { }
  7166. int tscount = 0;
  7167. int pretscount = 0;
  7168. string tszb = "";
  7169. try
  7170. {
  7171. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7172. foreach (DataRow row in rows)
  7173. {
  7174. tscount += int.Parse(row["总数"].ToString());
  7175. }
  7176. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7177. foreach (DataRow row in rows1)
  7178. {
  7179. pretscount += int.Parse(row["总数"].ToString());
  7180. }
  7181. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7182. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7183. }
  7184. catch
  7185. { }
  7186. allcount = zxcount + jycount + bycount + gscount + tscount;
  7187. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  7188. string tb = "";
  7189. if (preallcount > allcount)
  7190. {
  7191. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  7192. tb = "减少" + tbint.ToString("f") + "%";
  7193. }
  7194. else
  7195. {
  7196. if (preallcount == allcount)
  7197. {
  7198. tb = "相同";
  7199. }
  7200. else
  7201. {
  7202. if (preallcount > 0)
  7203. {
  7204. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  7205. tb = "增加" + tbint.ToString("f") + "%";
  7206. }
  7207. }
  7208. }
  7209. if (allcount > 0)
  7210. {
  7211. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7212. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7213. }
  7214. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  7215. #endregion
  7216. #region 微信
  7217. try
  7218. {
  7219. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7220. foreach (DataRow row in rows)
  7221. {
  7222. wxzxcount += int.Parse(row["总数"].ToString());
  7223. }
  7224. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7225. foreach (DataRow row in rows1)
  7226. {
  7227. wxprezxcount += int.Parse(row["总数"].ToString());
  7228. }
  7229. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7230. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7231. }
  7232. catch
  7233. { }
  7234. try
  7235. {
  7236. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7237. foreach (DataRow row in rows)
  7238. {
  7239. wxjycount += int.Parse(row["总数"].ToString());
  7240. }
  7241. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7242. foreach (DataRow row in rows1)
  7243. {
  7244. wxprejycount += int.Parse(row["总数"].ToString());
  7245. }
  7246. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7247. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7248. }
  7249. catch
  7250. { }
  7251. try
  7252. {
  7253. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7254. foreach (DataRow row in rows)
  7255. {
  7256. wxbycount += int.Parse(row["总数"].ToString());
  7257. }
  7258. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7259. foreach (DataRow row in rows1)
  7260. {
  7261. wxprebycount += int.Parse(row["总数"].ToString());
  7262. }
  7263. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7264. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7265. }
  7266. catch
  7267. { }
  7268. try
  7269. {
  7270. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7271. foreach (DataRow row in rows)
  7272. {
  7273. wxgscount += int.Parse(row["总数"].ToString());
  7274. }
  7275. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7276. foreach (DataRow row in rows1)
  7277. {
  7278. wxpregscount += int.Parse(row["总数"].ToString());
  7279. }
  7280. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7281. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7282. }
  7283. catch
  7284. { }
  7285. try
  7286. {
  7287. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7288. foreach (DataRow row in rows)
  7289. {
  7290. wxtscount += int.Parse(row["总数"].ToString());
  7291. }
  7292. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7293. foreach (DataRow row in rows1)
  7294. {
  7295. wxpretscount += int.Parse(row["总数"].ToString());
  7296. }
  7297. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7298. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7299. }
  7300. catch
  7301. { }
  7302. //prestartDate, preendDate
  7303. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  7304. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7305. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  7306. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7307. if (wxpreallcount > wxallcount)
  7308. {
  7309. if (wxpreallcount > 0)
  7310. {
  7311. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7312. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7313. }
  7314. }
  7315. else
  7316. {
  7317. if (wxpreallcount == wxallcount)
  7318. {
  7319. wxtb = "相同";
  7320. }
  7321. else
  7322. {
  7323. if (wxpreallcount > 0)
  7324. {
  7325. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7326. wxtb = "增加" + wxtbint.ToString("f") + "%";
  7327. }
  7328. }
  7329. }
  7330. if (wxallcount > 0)
  7331. {
  7332. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7333. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7334. }
  7335. #endregion
  7336. #region 微博
  7337. try
  7338. {
  7339. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7340. foreach (DataRow row in rows)
  7341. {
  7342. wbzxcount += int.Parse(row["总数"].ToString());
  7343. }
  7344. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7345. foreach (DataRow row in rows1)
  7346. {
  7347. wbprezxcount += int.Parse(row["总数"].ToString());
  7348. }
  7349. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7350. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7351. }
  7352. catch
  7353. { }
  7354. try
  7355. {
  7356. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7357. foreach (DataRow row in rows)
  7358. {
  7359. wbjycount += int.Parse(row["总数"].ToString());
  7360. }
  7361. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7362. foreach (DataRow row in rows1)
  7363. {
  7364. wbprejycount += int.Parse(row["总数"].ToString());
  7365. }
  7366. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7367. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7368. }
  7369. catch
  7370. { }
  7371. try
  7372. {
  7373. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7374. foreach (DataRow row in rows)
  7375. {
  7376. wbbycount += int.Parse(row["总数"].ToString());
  7377. }
  7378. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7379. foreach (DataRow row in rows1)
  7380. {
  7381. wbprebycount += int.Parse(row["总数"].ToString());
  7382. }
  7383. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7384. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7385. }
  7386. catch
  7387. { }
  7388. try
  7389. {
  7390. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7391. foreach (DataRow row in rows)
  7392. {
  7393. wbgscount += int.Parse(row["总数"].ToString());
  7394. }
  7395. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7396. foreach (DataRow row in rows1)
  7397. {
  7398. wbpregscount += int.Parse(row["总数"].ToString());
  7399. }
  7400. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7401. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7402. }
  7403. catch
  7404. { }
  7405. try
  7406. {
  7407. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7408. foreach (DataRow row in rows)
  7409. {
  7410. wbtscount += int.Parse(row["总数"].ToString());
  7411. }
  7412. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7413. foreach (DataRow row in rows1)
  7414. {
  7415. wbpretscount += int.Parse(row["总数"].ToString());
  7416. }
  7417. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7418. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7419. }
  7420. catch
  7421. { }
  7422. //prestartDate,preendDate
  7423. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  7424. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  7425. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  7426. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  7427. if (wbpreallcount > wballcount)
  7428. {
  7429. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7430. wbtb = "减少" + wbtbint.ToString("f") + "%";
  7431. }
  7432. else
  7433. {
  7434. if (wbpreallcount == wballcount)
  7435. {
  7436. wbtb = "相同";
  7437. }
  7438. else
  7439. {
  7440. if (wbpreallcount > 0)
  7441. {
  7442. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7443. wbtb = "增加" + wbtbint.ToString("f") + "%";
  7444. }
  7445. }
  7446. }
  7447. if (wballcount > 0)
  7448. {
  7449. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7450. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7451. }
  7452. #endregion
  7453. }
  7454. else
  7455. {
  7456. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7457. }
  7458. }
  7459. else
  7460. {
  7461. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7462. #region 微信
  7463. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7464. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7465. if (wxpreallcount > wxallcount)
  7466. {
  7467. if (wxpreallcount > 0)
  7468. {
  7469. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7470. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7471. }
  7472. }
  7473. else
  7474. {
  7475. if (wxpreallcount == wxallcount)
  7476. {
  7477. wxtb = "相同";
  7478. }
  7479. else
  7480. {
  7481. if (wxpreallcount > 0)
  7482. {
  7483. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7484. wxtb = "增加" + wxtbint.ToString("f") + "%";
  7485. }
  7486. }
  7487. }
  7488. if (wxallcount > 0)
  7489. {
  7490. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7491. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7492. }
  7493. #endregion
  7494. #region 微博
  7495. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  7496. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  7497. if (wbpreallcount > wballcount)
  7498. {
  7499. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7500. wbtb = "减少" + wbtbint.ToString("f") + "%";
  7501. }
  7502. else
  7503. {
  7504. if (wbpreallcount == wballcount)
  7505. {
  7506. wbtb = "相同";
  7507. }
  7508. else
  7509. {
  7510. if (wbpreallcount > 0)
  7511. {
  7512. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7513. wbtb = "增加" + wbtbint.ToString("f") + "%";
  7514. }
  7515. }
  7516. }
  7517. if (wballcount > 0)
  7518. {
  7519. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7520. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7521. }
  7522. #endregion
  7523. }
  7524. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  7525. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7526. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  7527. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate,0) + wballcount;
  7528. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  7529. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  7530. StrContent.Append("</tbody></table>");
  7531. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共16件,投诉化解率为:76%)<br /><br /></div>";
  7532. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  7533. }
  7534. /// <summary>
  7535. /// 年度
  7536. /// </summary>
  7537. /// <returns></returns>
  7538. [ActionName("ReportWorkOrderInfoYear")]
  7539. [HttpGet]
  7540. public string ReportWorkOrderInfoYear(string dateParty)
  7541. {
  7542. string res = "^divWorkOrderInfoOneWeekPie";
  7543. //数据结果集
  7544. string startDate = "";
  7545. string endDate = "";
  7546. string prestartDate = "";
  7547. string preendDate = "";
  7548. string predateParty = "";
  7549. if (!string.IsNullOrEmpty(dateParty))
  7550. {
  7551. startDate = dateParty.Substring(0, 10);
  7552. endDate = dateParty.Substring(12);
  7553. prestartDate = Convert.ToDateTime(startDate).AddYears(-1).ToString("yyyy-MM-dd");
  7554. preendDate = Convert.ToDateTime(endDate).AddYears(-1).ToString("yyyy-MM-dd");
  7555. }
  7556. else
  7557. {
  7558. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  7559. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  7560. prestartDate = Convert.ToDateTime(startDate).AddYears(-1).ToString("yyyy-MM-dd");
  7561. preendDate = Convert.ToDateTime(endDate).AddYears(-1).ToString("yyyy-MM-dd");
  7562. }
  7563. predateParty = prestartDate + " - " + preendDate;
  7564. StringBuilder StrContent = new StringBuilder();
  7565. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  7566. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  7567. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  7568. StrContent.Append("<td style=\"width:70.85pt;\">同比上年度</td>");
  7569. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  7570. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  7571. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  7572. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  7573. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  7574. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  7575. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  7576. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  7577. #region 微信
  7578. int wxallcount = 0;
  7579. int wxpreallcount = 0;
  7580. int wxzxcount = 0;
  7581. int wxprezxcount = 0;
  7582. string wxzxzb = "";
  7583. int wxjycount = 0;
  7584. int wxprejycount = 0;
  7585. int wxbycount = 0;
  7586. int wxprebycount = 0;
  7587. int wxgscount = 0;
  7588. int wxpregscount = 0;
  7589. int wxtscount = 0;
  7590. int wxpretscount = 0;
  7591. string wxtszb = "0";
  7592. string wxtb = "0";
  7593. #endregion
  7594. #region 微博
  7595. int wballcount = 0;
  7596. int wbpreallcount = 0;
  7597. int wbzxcount = 0;
  7598. int wbprezxcount = 0;
  7599. string wbzxzb = "";
  7600. int wbjycount = 0;
  7601. int wbprejycount = 0;
  7602. int wbbycount = 0;
  7603. int wbprebycount = 0;
  7604. int wbgscount = 0;
  7605. int wbpregscount = 0;
  7606. int wbtscount = 0;
  7607. int wbpretscount = 0;
  7608. string wbtszb = "0";
  7609. string wbtb = "0";
  7610. #endregion
  7611. if (nowDataTable != null)
  7612. {
  7613. if (nowDataTable.Rows.Count > 0)
  7614. {
  7615. #region 语音
  7616. int allcount = 0;
  7617. int preallcount = 0;
  7618. int zxcount = 0;
  7619. int prezxcount = 0;
  7620. string zxzb = "";
  7621. try
  7622. {
  7623. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7624. foreach (DataRow row in rows)
  7625. {
  7626. zxcount += int.Parse(row["总数"].ToString());
  7627. }
  7628. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7629. foreach (DataRow row in rows1)
  7630. {
  7631. prezxcount += int.Parse(row["总数"].ToString());
  7632. }
  7633. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7634. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7635. }
  7636. catch
  7637. { }
  7638. int jycount = 0;
  7639. int prejycount = 0;
  7640. try
  7641. {
  7642. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7643. foreach (DataRow row in rows)
  7644. {
  7645. jycount += int.Parse(row["总数"].ToString());
  7646. }
  7647. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7648. foreach (DataRow row in rows1)
  7649. {
  7650. prejycount += int.Parse(row["总数"].ToString());
  7651. }
  7652. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7653. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7654. }
  7655. catch
  7656. { }
  7657. int bycount = 0;
  7658. int prebycount = 0;
  7659. try
  7660. {
  7661. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7662. foreach (DataRow row in rows)
  7663. {
  7664. bycount += int.Parse(row["总数"].ToString());
  7665. }
  7666. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7667. foreach (DataRow row in rows1)
  7668. {
  7669. prebycount += int.Parse(row["总数"].ToString());
  7670. }
  7671. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7672. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7673. }
  7674. catch
  7675. { }
  7676. int gscount = 0;
  7677. int pregscount = 0;
  7678. try
  7679. {
  7680. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7681. foreach (DataRow row in rows)
  7682. {
  7683. gscount += int.Parse(row["总数"].ToString());
  7684. }
  7685. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7686. foreach (DataRow row in rows1)
  7687. {
  7688. pregscount += int.Parse(row["总数"].ToString());
  7689. }
  7690. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7691. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7692. }
  7693. catch
  7694. { }
  7695. int tscount = 0;
  7696. int pretscount = 0;
  7697. string tszb = "";
  7698. try
  7699. {
  7700. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7701. foreach (DataRow row in rows)
  7702. {
  7703. tscount += int.Parse(row["总数"].ToString());
  7704. }
  7705. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7706. foreach (DataRow row in rows1)
  7707. {
  7708. pretscount += int.Parse(row["总数"].ToString());
  7709. }
  7710. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7711. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7712. }
  7713. catch
  7714. { }
  7715. allcount = zxcount + jycount + bycount + gscount + tscount;
  7716. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  7717. string tb = "";
  7718. if (preallcount > allcount)
  7719. {
  7720. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  7721. tb = "减少" + tbint.ToString("f") + "%";
  7722. }
  7723. else
  7724. {
  7725. if (preallcount == allcount)
  7726. {
  7727. tb = "相同";
  7728. }
  7729. else
  7730. {
  7731. if (preallcount > 0)
  7732. {
  7733. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  7734. tb = "增加" + tbint.ToString("f") + "%";
  7735. }
  7736. }
  7737. }
  7738. if (allcount > 0)
  7739. {
  7740. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7741. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7742. }
  7743. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  7744. #endregion
  7745. #region 微信
  7746. try
  7747. {
  7748. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7749. foreach (DataRow row in rows)
  7750. {
  7751. wxzxcount += int.Parse(row["总数"].ToString());
  7752. }
  7753. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7754. foreach (DataRow row in rows1)
  7755. {
  7756. wxprezxcount += int.Parse(row["总数"].ToString());
  7757. }
  7758. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7759. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7760. }
  7761. catch
  7762. { }
  7763. try
  7764. {
  7765. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7766. foreach (DataRow row in rows)
  7767. {
  7768. wxjycount += int.Parse(row["总数"].ToString());
  7769. }
  7770. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7771. foreach (DataRow row in rows1)
  7772. {
  7773. wxprejycount += int.Parse(row["总数"].ToString());
  7774. }
  7775. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7776. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7777. }
  7778. catch
  7779. { }
  7780. try
  7781. {
  7782. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7783. foreach (DataRow row in rows)
  7784. {
  7785. wxbycount += int.Parse(row["总数"].ToString());
  7786. }
  7787. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7788. foreach (DataRow row in rows1)
  7789. {
  7790. wxprebycount += int.Parse(row["总数"].ToString());
  7791. }
  7792. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7793. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7794. }
  7795. catch
  7796. { }
  7797. try
  7798. {
  7799. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7800. foreach (DataRow row in rows)
  7801. {
  7802. wxgscount += int.Parse(row["总数"].ToString());
  7803. }
  7804. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7805. foreach (DataRow row in rows1)
  7806. {
  7807. wxpregscount += int.Parse(row["总数"].ToString());
  7808. }
  7809. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7810. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7811. }
  7812. catch
  7813. { }
  7814. try
  7815. {
  7816. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7817. foreach (DataRow row in rows)
  7818. {
  7819. wxtscount += int.Parse(row["总数"].ToString());
  7820. }
  7821. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7822. foreach (DataRow row in rows1)
  7823. {
  7824. wxpretscount += int.Parse(row["总数"].ToString());
  7825. }
  7826. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7827. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7828. }
  7829. catch
  7830. { }
  7831. //prestartDate, preendDate
  7832. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  7833. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7834. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  7835. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7836. if (wxpreallcount > wxallcount)
  7837. {
  7838. if (wxpreallcount > 0)
  7839. {
  7840. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7841. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7842. }
  7843. }
  7844. else
  7845. {
  7846. if (wxpreallcount == wxallcount)
  7847. {
  7848. wxtb = "相同";
  7849. }
  7850. else
  7851. {
  7852. if (wxpreallcount > 0)
  7853. {
  7854. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7855. wxtb = "增加" + wxtbint.ToString("f") + "%";
  7856. }
  7857. }
  7858. }
  7859. if (wxallcount > 0)
  7860. {
  7861. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7862. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7863. }
  7864. #endregion
  7865. #region 微博
  7866. try
  7867. {
  7868. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7869. foreach (DataRow row in rows)
  7870. {
  7871. wbzxcount += int.Parse(row["总数"].ToString());
  7872. }
  7873. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7874. foreach (DataRow row in rows1)
  7875. {
  7876. wbprezxcount += int.Parse(row["总数"].ToString());
  7877. }
  7878. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7879. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7880. }
  7881. catch
  7882. { }
  7883. try
  7884. {
  7885. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7886. foreach (DataRow row in rows)
  7887. {
  7888. wbjycount += int.Parse(row["总数"].ToString());
  7889. }
  7890. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7891. foreach (DataRow row in rows1)
  7892. {
  7893. wbprejycount += int.Parse(row["总数"].ToString());
  7894. }
  7895. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7896. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7897. }
  7898. catch
  7899. { }
  7900. try
  7901. {
  7902. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7903. foreach (DataRow row in rows)
  7904. {
  7905. wbbycount += int.Parse(row["总数"].ToString());
  7906. }
  7907. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7908. foreach (DataRow row in rows1)
  7909. {
  7910. wbprebycount += int.Parse(row["总数"].ToString());
  7911. }
  7912. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7913. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7914. }
  7915. catch
  7916. { }
  7917. try
  7918. {
  7919. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7920. foreach (DataRow row in rows)
  7921. {
  7922. wbgscount += int.Parse(row["总数"].ToString());
  7923. }
  7924. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7925. foreach (DataRow row in rows1)
  7926. {
  7927. wbpregscount += int.Parse(row["总数"].ToString());
  7928. }
  7929. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7930. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7931. }
  7932. catch
  7933. { }
  7934. try
  7935. {
  7936. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7937. foreach (DataRow row in rows)
  7938. {
  7939. wbtscount += int.Parse(row["总数"].ToString());
  7940. }
  7941. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7942. foreach (DataRow row in rows1)
  7943. {
  7944. wbpretscount += int.Parse(row["总数"].ToString());
  7945. }
  7946. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7947. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7948. }
  7949. catch
  7950. { }
  7951. //prestartDate,preendDate
  7952. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  7953. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  7954. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  7955. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  7956. if (wbpreallcount > wballcount)
  7957. {
  7958. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7959. wbtb = "减少" + wbtbint.ToString("f") + "%";
  7960. }
  7961. else
  7962. {
  7963. if (wbpreallcount == wballcount)
  7964. {
  7965. wbtb = "相同";
  7966. }
  7967. else
  7968. {
  7969. if (wbpreallcount > 0)
  7970. {
  7971. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7972. wbtb = "增加" + wbtbint.ToString("f") + "%";
  7973. }
  7974. }
  7975. }
  7976. if (wballcount > 0)
  7977. {
  7978. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7979. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7980. }
  7981. #endregion
  7982. }
  7983. else
  7984. {
  7985. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7986. }
  7987. }
  7988. else
  7989. {
  7990. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7991. #region 微信
  7992. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7993. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7994. if (wxpreallcount > wxallcount)
  7995. {
  7996. if (wxpreallcount > 0)
  7997. {
  7998. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7999. wxtb = "减少" + wxtbint.ToString("f") + "%";
  8000. }
  8001. }
  8002. else
  8003. {
  8004. if (wxpreallcount == wxallcount)
  8005. {
  8006. wxtb = "相同";
  8007. }
  8008. else
  8009. {
  8010. if (wxpreallcount > 0)
  8011. {
  8012. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  8013. wxtb = "增加" + wxtbint.ToString("f") + "%";
  8014. }
  8015. }
  8016. }
  8017. if (wxallcount > 0)
  8018. {
  8019. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  8020. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  8021. }
  8022. #endregion
  8023. #region 微博
  8024. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  8025. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  8026. if (wbpreallcount > wballcount)
  8027. {
  8028. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  8029. wbtb = "减少" + wbtbint.ToString("f") + "%";
  8030. }
  8031. else
  8032. {
  8033. if (wbpreallcount == wballcount)
  8034. {
  8035. wbtb = "相同";
  8036. }
  8037. else
  8038. {
  8039. if (wbpreallcount > 0)
  8040. {
  8041. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  8042. wbtb = "增加" + wbtbint.ToString("f") + "%";
  8043. }
  8044. }
  8045. }
  8046. if (wballcount > 0)
  8047. {
  8048. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  8049. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  8050. }
  8051. #endregion
  8052. }
  8053. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  8054. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  8055. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  8056. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate,0) + wballcount;
  8057. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  8058. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  8059. StrContent.Append("</tbody></table>");
  8060. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共16件,投诉化解率为:76%)<br /><br /></div>";
  8061. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  8062. }
  8063. #endregion
  8064. #region 获取业务工单数据
  8065. public ActionResult WorkOrderShow()
  8066. {
  8067. WorkOrderMyModel model = new WorkOrderMyModel();
  8068. return View(model);
  8069. }
  8070. /// <summary>
  8071. /// 获取工单信息
  8072. /// </summary>
  8073. /// <param name="page">当前页码</param>
  8074. /// <param name="limit">每页数据量</param>
  8075. /// <param name="sqlWhere">查询条件</param>
  8076. /// <returns></returns>
  8077. [ActionName("WorkOrderDate")]
  8078. [HttpGet]
  8079. public string WorkOrderDate(DateTime? NowDateTime, string dateParty)
  8080. {
  8081. //string time = "";
  8082. //ExToExcelDZNEW(time);
  8083. //数据结果集
  8084. ResponseData dataModel = new ResponseData();
  8085. string startDate = "";
  8086. string endDate = "";
  8087. if (!string.IsNullOrEmpty(dateParty))
  8088. {
  8089. startDate = dateParty.Substring(0, 10);
  8090. endDate = dateParty.Substring(12);
  8091. }
  8092. else
  8093. {
  8094. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  8095. }
  8096. LogHelper.Default.WriteInfo("1");
  8097. StringBuilder StrContent = new StringBuilder();
  8098. DataTable datas = recordBLL.WorkOrderDate(startDate, endDate);
  8099. LogHelper.Default.WriteInfo("2");
  8100. //工单类型
  8101. List<Model.T_Wo_WorkOrderType> orderTypeList = GetWorkTypeModelList();
  8102. LogHelper.Default.WriteInfo("3");
  8103. StrContent.Append("<table class=\"layui-table\" style=\"height:calc(100% -10px);overflow-y:scroll;\" lay-size=\"sm\">");
  8104. StrContent.Append(" <colgroup>");
  8105. StrContent.Append(" <col width=\"100\">");
  8106. StrContent.Append(" <col width=\"100\">");
  8107. StrContent.Append(" <col width=\"100\">");
  8108. StrContent.Append(" <col width=\"100\">");
  8109. StrContent.Append(" <col width=\"100\">");
  8110. StrContent.Append(" <col width=\"100\">");
  8111. StrContent.Append(" <col width=\"100\">");
  8112. StrContent.Append(" <col width=\"100\">");
  8113. StrContent.Append(" <col>");
  8114. StrContent.Append(" </colgroup>");
  8115. StrContent.Append(" <thead>");
  8116. StrContent.Append(" <tr>");
  8117. StrContent.Append(" <th>一级指标</th>");
  8118. StrContent.Append("<th>数量</th>");
  8119. StrContent.Append("<th>二级指标</th>");
  8120. StrContent.Append(" <th>数量</th>");
  8121. StrContent.Append(" <th>三级指标</th>");
  8122. StrContent.Append(" <th>数量</th>");
  8123. StrContent.Append(" <th>四级指标</th>");
  8124. StrContent.Append(" <th>数量</th>");
  8125. StrContent.Append(" </tr> ");
  8126. StrContent.Append(" </thead>");
  8127. StrContent.Append("<tbody>");
  8128. DataTable dt = new DataTable();
  8129. LogHelper.Default.WriteInfo("4");
  8130. dt.Columns.Add("一级指标", typeof(string));
  8131. dt.Columns.Add("数量1", typeof(string));
  8132. dt.Columns.Add("二级指标", typeof(string));
  8133. dt.Columns.Add("数量2", typeof(string));
  8134. dt.Columns.Add("三级指标", typeof(string));
  8135. dt.Columns.Add("数量3", typeof(string));
  8136. dt.Columns.Add("四级指标", typeof(string));
  8137. dt.Columns.Add("数量4", typeof(string));
  8138. if (datas != null)
  8139. {
  8140. LogHelper.Default.WriteInfo("5");
  8141. int rootOrder = 0;
  8142. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8143. {
  8144. GetDataRow(StrContent, "语音", datas, model, rootOrder, startDate, endDate, "1", dt);
  8145. rootOrder++;
  8146. }
  8147. LogHelper.Default.WriteInfo("6");
  8148. rootOrder = 0;
  8149. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8150. {
  8151. GetDataRow(StrContent, "微信", datas, model, rootOrder, startDate, endDate, "3", dt);
  8152. rootOrder++;
  8153. }
  8154. LogHelper.Default.WriteInfo("7");
  8155. rootOrder = 0;
  8156. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8157. {
  8158. GetDataRow(StrContent, "微博", datas, model, rootOrder, startDate, endDate, "4", dt);
  8159. rootOrder++;
  8160. }
  8161. LogHelper.Default.WriteInfo("8");
  8162. }
  8163. else
  8164. {
  8165. StrContent.Append(" <tr >");
  8166. DataRow dr = dt.NewRow();
  8167. StrContent.Append(" <td colspan=\"8\" style=\"text-align:center\">暂无数据!</td>");
  8168. dr["一级指标"] = "暂无数据!";
  8169. StrContent.Append(" </tr>");
  8170. dt.Rows.Add(dr);
  8171. LogHelper.Default.WriteInfo("9");
  8172. }
  8173. //int zhj = RxworkCount + WxworkCount;
  8174. int zhj = rxzhj + wxzhj + wbzhj ;
  8175. StrContent.Append(" <tr>");
  8176. LogHelper.Default.WriteInfo("10");
  8177. DataRow drsv = dt.NewRow();
  8178. LogHelper.Default.WriteInfo("11");
  8179. StrContent.Append(" <td>业务工单总合计:");
  8180. drsv["一级指标"] = "业务工单总合计:";
  8181. StrContent.Append(" </td>");
  8182. //StrContent.Append(" <td>" + zhj.ToString() + "</td>");
  8183. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + "业务工单数\",\"\",\"\",\"\",\"\",\"\")'>");
  8184. StrContent.Append(zhj.ToString());
  8185. StrContent.Append("</a></b></td>");
  8186. LogHelper.Default.WriteInfo("12");
  8187. drsv["数量1"] = zhj.ToString();
  8188. StrContent.Append("<td>&nbsp;</td>");
  8189. StrContent.Append(" <td>&nbsp;</td>");
  8190. StrContent.Append(" <td>&nbsp;</td>");
  8191. StrContent.Append(" <td>&nbsp;</td>");
  8192. StrContent.Append(" <td>&nbsp;</td>");
  8193. StrContent.Append(" <td>&nbsp;</td>");
  8194. StrContent.Append(" </tr>");
  8195. dt.Rows.Add(drsv);
  8196. LogHelper.Default.WriteInfo("13");
  8197. StrContent.Append(" </tbody>");
  8198. StrContent.Append("</table>");
  8199. LogHelper.Default.WriteInfo("14");
  8200. return StrContent.ToString();
  8201. }
  8202. /// <summary>
  8203. /// 新综合报表
  8204. /// </summary>
  8205. /// <param name="dateParty"></param>
  8206. /// <returns></returns>
  8207. public string ExToExcelDZNEW(string dateParty)
  8208. {
  8209. string startDate = "";
  8210. string endDate = "";
  8211. if (!string.IsNullOrEmpty(dateParty))
  8212. {
  8213. startDate = dateParty.Substring(0, 10);
  8214. endDate = dateParty.Substring(12);
  8215. }
  8216. else
  8217. {
  8218. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  8219. }
  8220. //startDate = "2020-02-04";
  8221. //endDate = "2021-02-04";
  8222. DataTable datas = recordBLL.WorkOrderDate(startDate, endDate);
  8223. DataTable dt = new DataTable();
  8224. dt.Columns.Add("一级指标", typeof(string));
  8225. dt.Columns.Add("数量1", typeof(string));
  8226. dt.Columns.Add("二级指标", typeof(string));
  8227. dt.Columns.Add("数量2", typeof(string));
  8228. dt.Columns.Add("三级指标", typeof(string));
  8229. dt.Columns.Add("数量3", typeof(string));
  8230. dt.Columns.Add("四级指标", typeof(string));
  8231. dt.Columns.Add("数量4", typeof(string));
  8232. List<Model.T_Wo_WorkOrderType> orderTypeList = GetWorkTypeModelList();
  8233. if (datas != null)
  8234. {
  8235. StringBuilder sb = new StringBuilder();
  8236. int rootOrder = 0;
  8237. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8238. {
  8239. GetDataRow(sb, "语音", datas, model, rootOrder, startDate, endDate, "1", dt);
  8240. rootOrder++;
  8241. }
  8242. rootOrder = 0;
  8243. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8244. {
  8245. GetDataRow(sb, "微信", datas, model, rootOrder, startDate, endDate, "3", dt);
  8246. rootOrder++;
  8247. }
  8248. rootOrder = 0;
  8249. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8250. {
  8251. GetDataRow(sb, "微博", datas, model, rootOrder, startDate, endDate, "4", dt);
  8252. rootOrder++;
  8253. }
  8254. }
  8255. else
  8256. {
  8257. DataRow dr = dt.NewRow();
  8258. dr["一级指标"] = "暂无数据!";
  8259. dt.Rows.Add(dr);
  8260. }
  8261. //int zhj = RxworkCount + WxworkCount;
  8262. int zhj = rxzhj + wxzhj + wbzhj;
  8263. DataRow drsv = dt.NewRow();
  8264. drsv["一级指标"] = "业务工单总合计:";
  8265. drsv["数量1"] = zhj.ToString();
  8266. dt.Rows.Add(drsv);
  8267. ResponseDataModel NewData = new ResponseDataModel();
  8268. ExcelReadWrite erw = new ExcelReadWrite();
  8269. byte[] Filebyte = erw.GetExcelByte(dt, "sheet1", true);
  8270. int officeVersion = erw.OfficeType();
  8271. NewData.Message = DateTime.Now.ToString("yyyy-MM-dd") + "综合报表.xls";
  8272. NewData.Code = "0";
  8273. NewData.Data = JsonConvert.SerializeObject(Filebyte);
  8274. return JsonConvert.SerializeObject(NewData);
  8275. }
  8276. /// <summary>
  8277. /// 获取行数据
  8278. /// </summary>
  8279. /// <param name="StrContent">字符串总html</param>
  8280. /// <param name="tittleType">类型</param>
  8281. /// <param name="dataContent">数据内容</param>
  8282. /// <param name="orderTypeName">类型</param>
  8283. public void GetDataRow(StringBuilder StrContent, string tittleType, DataTable dataContent, T_Wo_WorkOrderType orderTypeModel, int rootOrder, string startDate, string endDate,string Qdyw,DataTable dt)
  8284. {
  8285. //string Qdyw = "";
  8286. if (rootOrder == 0)
  8287. {
  8288. //总数
  8289. int TotalCount = 0;
  8290. if (dataContent != null)
  8291. {
  8292. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "'");
  8293. TotalCount = rows.Sum(x => x.Field<int>("总数"));
  8294. #region
  8295. //foreach (DataRow row in rows)
  8296. //{
  8297. // TotalCount += int.Parse(row["总数"].ToString());
  8298. //}
  8299. #endregion
  8300. if (tittleType == "语音")
  8301. {
  8302. rxzhj = TotalCount;
  8303. }
  8304. if (tittleType == "微信")
  8305. {
  8306. int WxRealTotal = WXWorkOrderCount(3, startDate, endDate);
  8307. TotalCount = WxRealTotal + TotalCount;
  8308. wxzhj = TotalCount;
  8309. }
  8310. if (tittleType == "微博")
  8311. {
  8312. int WxRealTotal = WXWorkOrderCount(4, startDate, endDate);
  8313. TotalCount = WxRealTotal + TotalCount;
  8314. wbzhj = TotalCount;
  8315. }
  8316. }
  8317. DataRow dr = dt.NewRow();
  8318. StrContent.Append(" <tr>");
  8319. StrContent.Append(" <td>" + tittleType + "业务工单数</td>");
  8320. dr["一级指标"] = tittleType+ "业务工单数";
  8321. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "业务工单数\",\"\",\"\","+ Qdyw + ",\"\",\"\")'>");
  8322. StrContent.Append(TotalCount.ToString());
  8323. StrContent.Append("</a></b></td>");
  8324. dr["数量1"] = TotalCount.ToString();
  8325. StrContent.Append(" <td>" + orderTypeModel.F_Name + "</td>");
  8326. dr["二级指标"] = orderTypeModel.F_Name;
  8327. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType+"-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"\","+ Qdyw + ",\"\",\"\")'>");
  8328. //子集总数
  8329. int ChildTotalCount = 0;
  8330. if (dataContent != null)
  8331. {
  8332. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "'");
  8333. ChildTotalCount = rows.Sum(x => x.Field<int>("总数"));
  8334. #region
  8335. //foreach (DataRow row in rows)
  8336. //{
  8337. // ChildTotalCount += int.Parse(row["总数"].ToString());
  8338. //}
  8339. #endregion
  8340. if (tittleType == "微信" && orderTypeModel.F_Name=="咨询")
  8341. {
  8342. int WxRealTotal = WXWorkOrderCount(3, startDate, endDate);
  8343. if (WxRealTotal >= ChildTotalCount)
  8344. {
  8345. ChildTotalCount = WxRealTotal + ChildTotalCount;
  8346. }
  8347. }
  8348. if (tittleType == "微博" && orderTypeModel.F_Name == "咨询")
  8349. {
  8350. int WxRealTotal = WXWorkOrderCount(4, startDate, endDate);
  8351. if (WxRealTotal >= ChildTotalCount)
  8352. {
  8353. ChildTotalCount = WxRealTotal + ChildTotalCount;
  8354. }
  8355. }
  8356. }
  8357. StrContent.Append(ChildTotalCount.ToString());
  8358. StrContent.Append("</a></b></td>");
  8359. dr["数量2"] = ChildTotalCount.ToString();
  8360. //子集
  8361. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8362. {
  8363. StrContent.Append(" <td>" + orderTypeModel.WorkTypeModelList[0].F_Name + "</td>");
  8364. dr["三级指标"] = orderTypeModel.WorkTypeModelList[0].F_Name;
  8365. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + orderTypeModel.WorkTypeModelList[0].F_Name + "'");
  8366. if (rows.Length > 0)
  8367. {
  8368. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\""+ orderTypeModel.WorkTypeModelList[0].F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8369. StrContent.Append(rows[0]["总数"].ToString());
  8370. StrContent.Append("</a></b></td>");
  8371. dr["数量3"] = rows[0]["总数"].ToString();
  8372. //StrContent.Append(" <td>" + rows[0]["总数"].ToString() + "</td>");
  8373. }
  8374. else
  8375. {
  8376. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + orderTypeModel.WorkTypeModelList[0].F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8377. StrContent.Append("0");
  8378. StrContent.Append("</a></b></td>");
  8379. dr["数量3"] = "0";
  8380. //StrContent.Append(" <td>0</td>");
  8381. }
  8382. StrContent.Append(" <td></td>");
  8383. StrContent.Append(" <td></td>");
  8384. }
  8385. else
  8386. {
  8387. StrContent.Append(" <td></td>");
  8388. StrContent.Append(" <td></td>");
  8389. StrContent.Append(" <td></td>");
  8390. StrContent.Append(" <td></td>");
  8391. }
  8392. StrContent.Append(" </tr>");
  8393. dt.Rows.Add(dr);
  8394. //子集
  8395. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8396. {
  8397. int i = 0;
  8398. foreach (T_Wo_WorkOrderType childNode in orderTypeModel.WorkTypeModelList)
  8399. {
  8400. if (i > 0)
  8401. {
  8402. StrContent.Append(" <tr>");
  8403. DataRow drs = dt.NewRow();
  8404. StrContent.Append(" <td></td>");
  8405. StrContent.Append(" <td></td>");
  8406. StrContent.Append(" <td></td>");
  8407. StrContent.Append(" <td></td>");
  8408. StrContent.Append(" <td>" + childNode.F_Name + "</td>");
  8409. drs["三级指标"] = childNode.F_Name;
  8410. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + childNode.F_Name + "'");
  8411. if (rows.Length > 0)
  8412. {
  8413. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + childNode.F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8414. StrContent.Append(rows[0]["总数"].ToString());
  8415. StrContent.Append("</a></b></td>");
  8416. drs["数量3"] = rows[0]["总数"].ToString();
  8417. //StrContent.Append(" <td>" + rows[0]["总数"].ToString() + "</td>");
  8418. }
  8419. else
  8420. {
  8421. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + childNode.F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8422. StrContent.Append("0");
  8423. StrContent.Append("</a></b></td>");
  8424. drs["数量3"] = "0";
  8425. //StrContent.Append(" <td>0</td>");
  8426. }
  8427. StrContent.Append(" <td></td>");
  8428. StrContent.Append(" <td></td>");
  8429. StrContent.Append(" </tr>");
  8430. dt.Rows.Add(drs);
  8431. }
  8432. i++;
  8433. }
  8434. }
  8435. }
  8436. else
  8437. {
  8438. StrContent.Append(" <tr>");
  8439. DataRow dr = dt.NewRow();
  8440. StrContent.Append(" <td></td>");
  8441. StrContent.Append(" <td></td>");
  8442. StrContent.Append(" <td>" + orderTypeModel.F_Name + "</td>");
  8443. dr["二级指标"] = orderTypeModel.F_Name;
  8444. //StrContent.Append(" <td>");
  8445. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"\","+ Qdyw + ",\"\",\"\")'>");
  8446. //子集总数
  8447. int ChildTotalCount = 0;
  8448. if (dataContent != null)
  8449. {
  8450. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "'");
  8451. foreach (DataRow row in rows)
  8452. {
  8453. ChildTotalCount += int.Parse(row["总数"].ToString());
  8454. }
  8455. }
  8456. StrContent.Append(ChildTotalCount.ToString());
  8457. //StrContent.Append("</td>");
  8458. StrContent.Append("</a></b></td>");
  8459. dr["数量2"] = ChildTotalCount.ToString();
  8460. if (tittleType.Equals("微博"))
  8461. {
  8462. if (dr["二级指标"].ToString().Equals("投诉"))
  8463. {
  8464. dr["数量2"] = (Convert.ToInt32(ChildTotalCount + WXWorkOrderCount(4, startDate, endDate))).ToString();
  8465. StrContent.Append(dr["数量2"].ToString());
  8466. //StrContent.Append("</td>");
  8467. StrContent.Append("</a></b></td>");
  8468. }
  8469. }
  8470. //子集
  8471. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8472. {
  8473. StrContent.Append(" <td>" + orderTypeModel.WorkTypeModelList[0].F_Name + "</td>");
  8474. dr["三级指标"] = orderTypeModel.WorkTypeModelList[0].F_Name;
  8475. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + orderTypeModel.WorkTypeModelList[0].F_Name + "'");
  8476. int nodeCount = 0;
  8477. //StrContent.Append(" <td>");
  8478. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + orderTypeModel.WorkTypeModelList[0].F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8479. foreach (DataRow nodeRow in rows)
  8480. {
  8481. nodeCount += int.Parse(nodeRow["总数"].ToString());
  8482. }
  8483. StrContent.Append(nodeCount.ToString());
  8484. StrContent.Append("</a></b></td>");
  8485. dr["数量3"] = nodeCount.ToString();
  8486. //StrContent.Append(" </td>");
  8487. StrContent.Append(" <td></td>");
  8488. StrContent.Append(" <td></td>");
  8489. }
  8490. else
  8491. {
  8492. StrContent.Append(" <td></td>");
  8493. StrContent.Append(" <td></td>");
  8494. StrContent.Append(" <td></td>");
  8495. StrContent.Append(" <td></td>");
  8496. }
  8497. StrContent.Append(" </tr>");
  8498. dt.Rows.Add(dr);
  8499. //子集
  8500. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8501. {
  8502. int i = 0;
  8503. foreach (T_Wo_WorkOrderType childNode in orderTypeModel.WorkTypeModelList)
  8504. {
  8505. if (i > 0)
  8506. {
  8507. StrContent.Append(" <tr>");
  8508. DataRow drsb = dt.NewRow();
  8509. StrContent.Append(" <td></td>");
  8510. StrContent.Append(" <td></td>");
  8511. StrContent.Append(" <td></td>");
  8512. StrContent.Append(" <td></td>");
  8513. StrContent.Append(" <td>" + childNode.F_Name + "</td>");
  8514. drsb["三级指标"] = childNode.F_Name;
  8515. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + childNode.F_Name + "'");
  8516. int nodeCount = 0;
  8517. //StrContent.Append(" <td>");
  8518. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + childNode.F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8519. foreach (DataRow nodeRow in rows)
  8520. {
  8521. nodeCount += int.Parse(nodeRow["总数"].ToString());
  8522. }
  8523. StrContent.Append(nodeCount.ToString());
  8524. StrContent.Append("</a></b></td>");
  8525. drsb["数量3"] = nodeCount.ToString();
  8526. //StrContent.Append("</td>");
  8527. StrContent.Append(" <td></td>");
  8528. StrContent.Append(" <td></td>");
  8529. StrContent.Append(" </tr>");
  8530. dt.Rows.Add(drsb);
  8531. }
  8532. i++;
  8533. }
  8534. }
  8535. if (orderTypeModel.F_Name == "投诉")
  8536. {
  8537. StrContent.Append(" <tr>");
  8538. DataRow drs = dt.NewRow();
  8539. StrContent.Append(" <td></td>");
  8540. StrContent.Append(" <td></td>");
  8541. StrContent.Append(" <td></td>");
  8542. StrContent.Append(" <td></td>");
  8543. StrContent.Append(" <td>客服处理</td>");
  8544. drs["三级指标"] = "客服处理";
  8545. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='客服处理'");
  8546. int nodeCount = 0;
  8547. //StrContent.Append(" <td>");
  8548. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + "3" + "\"," + Qdyw + ",\"3\",\"\")'>");
  8549. foreach (DataRow nodeRow in rows)
  8550. {
  8551. nodeCount += int.Parse(nodeRow["总数"].ToString());
  8552. }
  8553. StrContent.Append(nodeCount.ToString());
  8554. //StrContent.Append("</td>");
  8555. StrContent.Append("</a></b></td>");
  8556. drs["数量3"] = nodeCount.ToString();
  8557. StrContent.Append(" <td></td>");
  8558. StrContent.Append(" <td></td>");
  8559. StrContent.Append(" </tr>");
  8560. dt.Rows.Add(drs);
  8561. StrContent.Append(" <tr>");
  8562. DataRow drsa = dt.NewRow();
  8563. StrContent.Append(" <td></td>");
  8564. StrContent.Append(" <td></td>");
  8565. StrContent.Append(" <td></td>");
  8566. StrContent.Append(" <td></td>");
  8567. StrContent.Append(" <td>转办</td>");
  8568. drsa["三级指标"] = "转办";
  8569. DataRow[] transRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办'");
  8570. int transCount = 0;
  8571. //StrContent.Append(" <td>");
  8572. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"\")'>");
  8573. foreach (DataRow nodeRow in transRows)
  8574. {
  8575. transCount += int.Parse(nodeRow["总数"].ToString());
  8576. }
  8577. StrContent.Append(transCount.ToString());
  8578. //StrContent.Append("</td>");
  8579. StrContent.Append("</a></b></td>");
  8580. drsa["数量3"] =transCount.ToString();
  8581. StrContent.Append(" <td>回访满意</td>");
  8582. drsa["四级指标"] = "回访满意";
  8583. DataRow[] manyiRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办' and 满意度='满意'");
  8584. int manyiRowsCount = 0;
  8585. //StrContent.Append(" <td>");
  8586. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"1\")'>");
  8587. foreach (DataRow nodeRow in manyiRows)
  8588. {
  8589. manyiRowsCount += int.Parse(nodeRow["总数"].ToString());
  8590. }
  8591. StrContent.Append(manyiRowsCount.ToString());
  8592. //StrContent.Append("</td>");
  8593. StrContent.Append("</a></b></td>");
  8594. drsa["数量4"] = manyiRowsCount.ToString();
  8595. StrContent.Append(" </tr>");
  8596. dt.Rows.Add(drsa);
  8597. StrContent.Append(" <tr>");
  8598. DataRow drsc = dt.NewRow();
  8599. StrContent.Append(" <td></td>");
  8600. StrContent.Append(" <td></td>");
  8601. StrContent.Append(" <td></td>");
  8602. StrContent.Append(" <td></td>");
  8603. StrContent.Append(" <td></td>");
  8604. StrContent.Append(" <td></td>");
  8605. StrContent.Append(" <td>回访一般</td>");
  8606. drsc["四级指标"] = "回访一般";
  8607. DataRow[] yibanRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办' and 满意度='一般'");
  8608. int yibanRowsCount = 0;
  8609. //StrContent.Append(" <td>");
  8610. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"2\")'>");
  8611. foreach (DataRow nodeRow in yibanRows)
  8612. {
  8613. yibanRowsCount += int.Parse(nodeRow["总数"].ToString());
  8614. }
  8615. StrContent.Append(yibanRowsCount.ToString());
  8616. //StrContent.Append("</td>");
  8617. StrContent.Append("</a></b></td>");
  8618. drsc["数量4"] = yibanRowsCount.ToString();
  8619. StrContent.Append(" </tr>");
  8620. dt.Rows.Add(drsc);
  8621. StrContent.Append(" <tr>");
  8622. DataRow drsd = dt.NewRow();
  8623. StrContent.Append(" <td></td>");
  8624. StrContent.Append(" <td></td>");
  8625. StrContent.Append(" <td></td>");
  8626. StrContent.Append(" <td></td>");
  8627. StrContent.Append(" <td></td>");
  8628. StrContent.Append(" <td></td>");
  8629. StrContent.Append(" <td>回访不满意</td>");
  8630. drsd["四级指标"] = "回访不满意";
  8631. DataRow[] bumanyiRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办' and 满意度='不满意'");
  8632. int bumanyiRowsCount = 0;
  8633. //StrContent.Append(" <td>");
  8634. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"3\")'>");
  8635. foreach (DataRow nodeRow in bumanyiRows)
  8636. {
  8637. bumanyiRowsCount += int.Parse(nodeRow["总数"].ToString());
  8638. }
  8639. StrContent.Append(bumanyiRowsCount.ToString());
  8640. //StrContent.Append("</td>");
  8641. StrContent.Append("</a></b></td>");
  8642. drsd["数量4"] = bumanyiRowsCount.ToString();
  8643. StrContent.Append(" </tr>");
  8644. dt.Rows.Add(drsd);
  8645. }
  8646. }
  8647. }
  8648. /// <summary>
  8649. /// 获取业务类型
  8650. /// </summary>
  8651. public List<Model.T_Wo_WorkOrderType> GetWorkTypeModelList()
  8652. {
  8653. //最终需要返回的菜单
  8654. List<Model.T_Wo_WorkOrderType> newModelList = new List<T_Wo_WorkOrderType>();
  8655. Model.PageData<Model.T_Wo_WorkOrderType> pageModel = new Model.PageData<Model.T_Wo_WorkOrderType>();
  8656. BLL.T_Wo_WorkOrderType bll = new BLL.T_Wo_WorkOrderType();
  8657. //获取业务类型列表
  8658. List<Model.T_Wo_WorkOrderType> WorkTypeModelList = bll.GetModelList("");
  8659. if (WorkTypeModelList != null && WorkTypeModelList.Count > 0)
  8660. {
  8661. //获取默认根节点
  8662. Model.T_Wo_WorkOrderType rootNode = WorkTypeModelList.FirstOrDefault(m => m.F_ParentId == 0);
  8663. //获取一级节点
  8664. List<Model.T_Wo_WorkOrderType> rootModelList = WorkTypeModelList.Where(t => t.F_ParentId == rootNode.F_WorkOrderTypeId).ToList();
  8665. if (rootModelList != null && rootModelList.Count > 0)
  8666. {
  8667. foreach (T_Wo_WorkOrderType WorkOrderTypeModel in rootModelList)
  8668. {
  8669. List<Model.T_Wo_WorkOrderType> nullModelList = new List<T_Wo_WorkOrderType>();
  8670. WorkOrderTypeModel.WorkTypeModelList = nullModelList;
  8671. newModelList.Add(GetWorkTypeModelChild(WorkOrderTypeModel, WorkOrderTypeModel, WorkTypeModelList));
  8672. }
  8673. }
  8674. }
  8675. return newModelList;
  8676. }
  8677. //获取所有子集
  8678. public Model.T_Wo_WorkOrderType GetWorkTypeModelChild(T_Wo_WorkOrderType rootNode, T_Wo_WorkOrderType WorkOrderTypeModel, List<Model.T_Wo_WorkOrderType> WorkTypeModelList)
  8679. {
  8680. //获取子集节点
  8681. List<Model.T_Wo_WorkOrderType> sonModelList = WorkTypeModelList.Where(t => t.F_ParentId == WorkOrderTypeModel.F_WorkOrderTypeId).ToList();
  8682. if (sonModelList != null && sonModelList.Count > 0)
  8683. {
  8684. foreach (T_Wo_WorkOrderType workOrderTypeModel in sonModelList)
  8685. {
  8686. //获取子子集
  8687. List<Model.T_Wo_WorkOrderType> childModelList = WorkTypeModelList.Where(t => t.F_ParentId == workOrderTypeModel.F_WorkOrderTypeId).ToList();
  8688. if (childModelList != null && childModelList.Count > 0)
  8689. {
  8690. GetWorkTypeModelChild(rootNode, workOrderTypeModel, WorkTypeModelList);
  8691. }
  8692. else
  8693. {
  8694. rootNode.WorkTypeModelList.Add(workOrderTypeModel);
  8695. }
  8696. }
  8697. }
  8698. return rootNode;
  8699. }
  8700. #endregion
  8701. #region 获取在线坐席
  8702. /// <summary>
  8703. /// 获取在线坐席
  8704. /// </summary>
  8705. /// <returns></returns>
  8706. [ActionName("GetLoginUserInfo")]
  8707. [HttpGet]
  8708. public string GetLoginUserInfo()
  8709. {
  8710. //数据结果集
  8711. ResponseData dataModel = new ResponseData();
  8712. try
  8713. {
  8714. dataModel.code = 0;
  8715. dataModel.data = recordBLL.GetLoginUserInfo();
  8716. return JsonConvert.SerializeObject(dataModel);
  8717. }
  8718. catch (Exception ex)
  8719. {
  8720. dataModel.code = 200;
  8721. dataModel.msg = ex.Message;
  8722. return JsonConvert.SerializeObject(dataModel);
  8723. }
  8724. }
  8725. #endregion
  8726. #region 获取坐席微信/微博工单数量
  8727. /// <summary>
  8728. /// 获取坐席微信/微博工单数量
  8729. /// </summary>
  8730. /// <param name="StartDate">开始日期</param>
  8731. /// <param name="EndDate">结束日期</param>
  8732. /// <returns></returns>
  8733. public int wxwbWorkOrderCount(string type, string startDate, string endDate, int wxwbtotalCount)
  8734. {
  8735. int totalCount = 0;
  8736. try
  8737. {
  8738. StringBuilder returnStr = new StringBuilder();
  8739. string wxAddUrl = "http://rexian.zzmetro.com/api/external/" + type;
  8740. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  8741. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  8742. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  8743. if (ResultModel != null)
  8744. {
  8745. if (ResultModel.service != null && ResultModel.service > 0 && ResultModel.service > wxwbtotalCount)
  8746. {
  8747. totalCount = ResultModel.service - wxwbtotalCount;
  8748. }
  8749. }
  8750. }
  8751. catch (Exception ex)
  8752. {
  8753. }
  8754. return totalCount;
  8755. }
  8756. /// <summary>
  8757. /// 获取坐席微信/微博工单数量
  8758. /// </summary>
  8759. /// <param name="StartDate">开始日期</param>
  8760. /// <param name="EndDate">结束日期</param>
  8761. /// <returns></returns>
  8762. public int WorkOrderCount(int? busType, string startDate, string endDate)
  8763. {
  8764. int totalCount = 0;
  8765. try
  8766. {
  8767. //工单数量busType=1, F_REPAIRMANID<=2是语音;busType=2, F_REPAIRMANID=3微信;busType=3, F_REPAIRMANID==4微博
  8768. totalCount = recordBLL.WorkOrderCount(busType, startDate, endDate);
  8769. StringBuilder returnStr = new StringBuilder();
  8770. string wxAddUrl = "http://rexian.zzmetro.com/api/external/wxcount";
  8771. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  8772. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  8773. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  8774. if (ResultModel != null)
  8775. {
  8776. if (ResultModel.service != null && ResultModel.service > 0 && ResultModel.service > totalCount)
  8777. {
  8778. totalCount = ResultModel.service - totalCount;
  8779. }
  8780. }
  8781. }
  8782. catch(Exception ex)
  8783. {
  8784. }
  8785. return totalCount;
  8786. }
  8787. /// <summary>
  8788. /// 获取其他坐席微信/微博工单数量
  8789. /// </summary>
  8790. /// <param name="StartDate">开始日期</param>
  8791. /// <param name="EndDate">结束日期</param>
  8792. /// <returns></returns>
  8793. public int WorkOrderOtherCount(int? busType, string startDate, string endDate)
  8794. {
  8795. int totalCount = 0;
  8796. try
  8797. {
  8798. //工单数量
  8799. int allWXCount = recordBLL.WorkOrderCount(busType, startDate, endDate);
  8800. StringBuilder returnStr = new StringBuilder();
  8801. string wxAddUrl = "http://rexian.zzmetro.com/api/external/wxcount";
  8802. // rexian.zzmetro.com
  8803. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  8804. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  8805. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  8806. if (ResultModel != null)
  8807. {
  8808. if (ResultModel.service != null && ResultModel.service > 0 && ResultModel.service > totalCount)
  8809. {
  8810. totalCount = ResultModel.service - allWXCount - allWXCount;
  8811. }
  8812. }
  8813. }
  8814. catch(Exception ex)
  8815. {
  8816. }
  8817. return totalCount;
  8818. }
  8819. #endregion
  8820. #region 其他报表 流失率
  8821. #endregion
  8822. #region 地铁 大屏
  8823. //一 首页
  8824. ///
  8825. /// <summary>
  8826. /// 左1 1.滚动播报最近5条实时受理信息 (类型,时间,标题)
  8827. /// </summary>
  8828. /// <returns></returns>
  8829. [HttpGet]
  8830. public string GetFiveWorkOrder()
  8831. {
  8832. ResponseData dataModel = new ResponseData();
  8833. dataModel.data = workorderBLL.GetFiveList().Tables[0];
  8834. dataModel.code = 0;
  8835. return JsonConvert.SerializeObject(dataModel);
  8836. }
  8837. //左2
  8838. //全媒体客服平台历史峰值,日最高受理量,和日最长话务时间
  8839. public int GetHistoryDayMaxCount()
  8840. {
  8841. return workorderBLL.GetHistoryDayMax();
  8842. }
  8843. //左2
  8844. //全媒体客服平台历史峰值, 日最长话务时间
  8845. public int GetHistoryDayLongTel()
  8846. {
  8847. return workorderBLL.GetHistoryDayLongTel();
  8848. }
  8849. //左下 全媒体客服平台渠道趋势 本月开始最近一年
  8850. [HttpGet]
  8851. public string GetDataFluctuation()
  8852. {
  8853. DataTable dt = workorderBLL.GetDataFluctuation();
  8854. string currentMonth = DateTime.Now.ToString("yyyyMM");
  8855. DataTable returndt = new DataTable();
  8856. returndt.Columns.Add("month", Type.GetType("System.String"));
  8857. returndt.Columns.Add("hwamount", Type.GetType("System.Int32"));
  8858. returndt.Columns.Add("wxamount", Type.GetType("System.Int32"));
  8859. returndt.Columns.Add("wbamount", Type.GetType("System.Int32"));
  8860. for (int i =0; i>-12; i--)
  8861. {
  8862. currentMonth = DateTime.Now.AddMonths(i).ToString("yyyyMM");
  8863. DataRow[] drs = dt.Select("yearmonth='"+currentMonth+"'");
  8864. DataRow dr1 = returndt.NewRow();
  8865. int huawucount = 0;
  8866. int weibocount = 0;
  8867. int wxcount = 0;
  8868. foreach (DataRow DataRow in drs)
  8869. {
  8870. if (DataRow[0].ToString() == "留言工单")
  8871. {
  8872. huawucount += (int) DataRow[2];
  8873. }
  8874. if (DataRow[0].ToString() == "语音工单")
  8875. {
  8876. huawucount += (int)DataRow[2];
  8877. }
  8878. if (DataRow[0].ToString() == "微博工单")
  8879. {
  8880. weibocount += (int)DataRow[2];
  8881. }
  8882. }
  8883. dr1["month"] = currentMonth;
  8884. dr1["hwamount"] = huawucount;
  8885. DateTime dtday = DateTime.Parse(DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00");
  8886. string startDate = dtday.AddDays(1 - dtday.Day).ToString("yyyy-MM-dd") + " 00:00:00";
  8887. // string startDate = DateTime.Now.AddMonths(i).ToString("yyyy-MM-dd") + " 00:00:00";
  8888. // string endDate = DateTime.Now.AddMonths(i+1).AddDays(-1).ToString("yyyy-MM-dd") + " 23:59:59"; //DateTime.Now.ToString("yyyyMMdd") + "23:59:59";
  8889. DateTime s = DateTime.Parse(DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59");
  8890. DateTime ss = s.AddDays(1 - s.Day);
  8891. string endDate = ss.AddMonths(1).AddDays(-1).ToString("yyyy-MM-dd") + " 23:59:59";
  8892. wxcount = WXWorkOrderCount(3, startDate, endDate);
  8893. dr1["wxamount"] = wxcount;
  8894. dr1["wbamount"] = weibocount;
  8895. returndt.Rows.Add(dr1);
  8896. }
  8897. ResponseData dataModel = new ResponseData();
  8898. dataModel.data = returndt;
  8899. dataModel.code = 0;
  8900. return JsonConvert.SerializeObject(dataModel);
  8901. }
  8902. //中间1 .截止目前当日累计受理量
  8903. [HttpGet]
  8904. public int GetTodayCount()
  8905. {
  8906. return workorderBLL.GetTodayCount();
  8907. }
  8908. /// <summary>
  8909. /// 中间2.本年度、本月度、本周日均受理量(主页面中间为本年度、本月度、本周日均受理量,取倒推1年、1月、1周数据。)
  8910. /// </summary>
  8911. /// <returns></returns>
  8912. [HttpGet]
  8913. public string GetAverageAcceptAmount()
  8914. {
  8915. ResponseData dataModel = new ResponseData();
  8916. dataModel.code = 0;
  8917. dataModel.data = workorderBLL.GetAverageAcceptAmount();
  8918. return JsonConvert.SerializeObject(dataModel);
  8919. }
  8920. //1.当日话务、微博、微信受理量占比
  8921. // 2.各线路受理量对比
  8922. //3.当日咨询、建议、表扬、挂失、投诉占比
  8923. /// <summary>
  8924. /// 右1 “全媒体平台受理占比统计” 修改为“全媒体客服平台渠道占比”,显示x年x月x日,例:;电话改称话务,数据取当日数据(因当日微博数据不能及时获取,故暂时只显示话务、微信数据,预留微博接口)。
  8925. /// </summary>
  8926. /// <returns></returns>
  8927. [HttpGet]
  8928. public string GetTodayFromTypeAmount()
  8929. {
  8930. ResponseData dataModel = new ResponseData();
  8931. dataModel.code = 0;
  8932. string startDate = DateTime.Now.ToString("yyyyMMdd") + "00:00:00";
  8933. string endDate = DateTime.Now.ToString("yyyyMMdd") + "23:59:59";
  8934. int WxRealTotal = WXWorkOrderCount(3, startDate, endDate);
  8935. DataTable dt = workorderBLL.GetTodayFromTypeAmount();
  8936. dt.Rows[1]["amount"] = WxRealTotal;
  8937. dataModel.data = dt;
  8938. return JsonConvert.SerializeObject(dataModel);
  8939. }
  8940. //右二 话务受理线路分布
  8941. [HttpGet]
  8942. public string GetTodayLineDistribution()
  8943. {
  8944. ResponseData dataModel = new ResponseData();
  8945. dataModel.code = 0;
  8946. DataTable dt= workorderBLL.GetTodayLineDistribution();
  8947. dataModel.data = dt;
  8948. return JsonConvert.SerializeObject(dataModel);
  8949. }
  8950. /// <summary>
  8951. /// 右三 当天热线受理类型统计
  8952. /// </summary>
  8953. /// <returns></returns>
  8954. [HttpGet]
  8955. public string GetTodayTelType()
  8956. {
  8957. ResponseData dataModel = new ResponseData();
  8958. dataModel.code = 0;
  8959. dataModel.data = workorderBLL.GetTodayTelType();
  8960. return JsonConvert.SerializeObject(dataModel);
  8961. }
  8962. //二.次页
  8963. /// <summary>
  8964. /// 中间 当月每日话务统计
  8965. /// </summary>
  8966. /// <returns></returns>
  8967. [HttpGet]
  8968. public string GetEverydayOfMonthTelAmount()
  8969. {
  8970. ResponseData dataModel = new ResponseData();
  8971. dataModel.code = 0;
  8972. dataModel.data = workorderBLL.GetEverydayOfMonthTelAmount();
  8973. return JsonConvert.SerializeObject(dataModel);
  8974. }
  8975. /// <summary>
  8976. /// 下一 年度话务统计
  8977. /// </summary>
  8978. /// <returns></returns>
  8979. [HttpGet]
  8980. public string GetYearTelAmount()
  8981. {
  8982. ResponseData dataModel = new ResponseData();
  8983. dataModel.code = 0;
  8984. dataModel.data = workorderBLL.GetYearTelAmount();
  8985. return JsonConvert.SerializeObject(dataModel);
  8986. }
  8987. /// <summary>
  8988. /// 下二月度话务统计(倒推六个月的数据)
  8989. /// </summary>
  8990. /// <returns></returns>
  8991. [HttpGet]
  8992. public string GetSixMonthTelAmount()
  8993. {
  8994. ResponseData dataModel = new ResponseData();
  8995. dataModel.code = 0;
  8996. dataModel.data = workorderBLL.GetSixMonthTelAmount();
  8997. return JsonConvert.SerializeObject(dataModel);
  8998. }
  8999. //来电按钮统计 当天的数据
  9000. [HttpGet]
  9001. public string GetPressKeyValue()
  9002. {
  9003. ResponseData dataModel = new ResponseData();
  9004. dataModel.code = 0;
  9005. dataModel.data = workorderBLL.GetPressKeyValue();
  9006. return JsonConvert.SerializeObject(dataModel);
  9007. }
  9008. // 下 三 话务自动回复数据
  9009. // 第三张。
  9010. //左 微信相关的
  9011. /// <summary>
  9012. /// 微信自动回复数据
  9013. /// </summary>
  9014. /// <returns></returns>
  9015. [HttpGet]
  9016. public string GetWxAutoReply()
  9017. {
  9018. string result = "";
  9019. string begintime = DateTime.Now.Date.ToString();
  9020. string endtime = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  9021. string Url = "http://rexian.zzmetro.com/api/external/wxautoreply?begin="+ begintime+ "&end="+ endtime;
  9022. result= WebHelper.HttpWebRequest(Url);
  9023. result = Regex.Unescape(result);
  9024. JObject jo = (JObject)JsonConvert.DeserializeObject(result);
  9025. int xlcx = 0;
  9026. int zdcx = 0;
  9027. int sjcx = 0;
  9028. int pjcx = 0;
  9029. int cczn = 0;
  9030. int xwgg = 0;
  9031. int zxgp = 0;
  9032. int cjcxwt = 0;
  9033. #region
  9034. if (jo.Property("线路查询") != null)
  9035. {
  9036. xlcx += Convert.ToInt32( jo["线路查询"]);
  9037. }
  9038. if (jo.Property("1") != null)
  9039. {
  9040. xlcx += Convert.ToInt32(jo["1"]);
  9041. }
  9042. if (jo.Property("2") != null)
  9043. {
  9044. zdcx += Convert.ToInt32(jo["2"]);
  9045. }
  9046. if (jo.Property("站点查询") != null)
  9047. {
  9048. zdcx += Convert.ToInt32(jo["站点查询"]);
  9049. }
  9050. if (jo.Property("3") != null)
  9051. {
  9052. sjcx += Convert.ToInt32(jo["3"]);
  9053. }
  9054. if (jo.Property("时间查询") != null)
  9055. {
  9056. sjcx += Convert.ToInt32(jo["时间查询"]);
  9057. }
  9058. if (jo.Property("4") != null)
  9059. {
  9060. pjcx += Convert.ToInt32(jo["4"]);
  9061. }
  9062. if (jo.Property("票价查询") != null)
  9063. {
  9064. pjcx += Convert.ToInt32(jo["票价查询"]);
  9065. }
  9066. if (jo.Property("5") != null)
  9067. {
  9068. cczn += Convert.ToInt32(jo["5"]);
  9069. }
  9070. if (jo.Property("乘车指南") != null)
  9071. {
  9072. cczn += Convert.ToInt32(jo["乘车指南"]);
  9073. }
  9074. if (jo.Property("6") != null)
  9075. {
  9076. xwgg += Convert.ToInt32(jo["6"]);
  9077. }
  9078. if (jo.Property("新闻公告") != null)
  9079. {
  9080. xwgg += Convert.ToInt32(jo["新闻公告"]);
  9081. }
  9082. if (jo.Property("7") != null)
  9083. {
  9084. zxgp += Convert.ToInt32(jo["7"]);
  9085. }
  9086. if (jo.Property("在线购票") != null)
  9087. {
  9088. zxgp += Convert.ToInt32(jo["在线购票"]);
  9089. }
  9090. if (jo.Property("8") != null)
  9091. {
  9092. cjcxwt += Convert.ToInt32(jo["8"]);
  9093. }
  9094. if (jo.Property("常见咨询问题") != null)
  9095. {
  9096. cjcxwt += Convert.ToInt32(jo["常见咨询问题"]);
  9097. }
  9098. #endregion
  9099. Dictionary<string, int> dic = new Dictionary<string, int>();
  9100. dic.Add("线路查询", xlcx);
  9101. dic.Add("站点查询", zdcx);
  9102. dic.Add("时间查询", sjcx);
  9103. dic.Add("票价查询", pjcx);
  9104. dic.Add("乘车指南", cczn);
  9105. dic.Add("新闻公告", xwgg);
  9106. dic.Add("在线购票", zxgp);
  9107. dic.Add("常见咨询问题", cjcxwt);
  9108. return JsonConvert.SerializeObject(dic);
  9109. }
  9110. //右 1 微信当月统计
  9111. [HttpGet]
  9112. public string WXCurrentMonth()
  9113. {
  9114. string result = "";
  9115. string Url = "http://rexian.zzmetro.com/api/external/wxcurrentmonth" ;
  9116. result = WebHelper.HttpWebRequest(Url);
  9117. result = Regex.Unescape(result);
  9118. return result;
  9119. }
  9120. //右 下1 微信年度统计
  9121. [HttpGet]
  9122. public string WXYears()
  9123. {
  9124. string result = "";
  9125. string Url = "http://rexian.zzmetro.com/api/external/wxyear";
  9126. result = WebHelper.HttpWebRequest(Url);
  9127. result = Regex.Unescape(result);
  9128. return result;
  9129. }
  9130. //右 下2.微信季度统计
  9131. [HttpGet]
  9132. public string WXQuarteres()
  9133. {
  9134. string result = "";
  9135. string Url = "http://rexian.zzmetro.com/api/external/wxquarter";
  9136. result = WebHelper.HttpWebRequest(Url);
  9137. result = Regex.Unescape(result);
  9138. return result;
  9139. }
  9140. #endregion
  9141. }
  9142. }