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ReportController.cs 482KB

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  1. using Newtonsoft.Json;
  2. using Newtonsoft.Json.Linq;
  3. using System;
  4. using System.Collections;
  5. using System.Collections.Generic;
  6. using System.Data;
  7. using System.IO;
  8. using System.Linq;
  9. using System.Net;
  10. using System.Text;
  11. using System.Text.RegularExpressions;
  12. using System.Web;
  13. using System.Web.Http.Filters;
  14. using System.Web.Mvc;
  15. using System.Web.Script.Serialization;
  16. using YTSoft.BaseCallCenter.Model;
  17. using YTSoft.BaseCallCenter.MVCWeb.Commons;
  18. using YTSoft.BaseCallCenter.MVCWeb.Models;
  19. using YTSoft.Common;
  20. using YTSoft.DBUtility;
  21. namespace YTSoft.BaseCallCenter.MVCWeb.Controllers
  22. {
  23. /// <summary>
  24. ///!!!Controller 不能改成baseController
  25. ///!!!因为个别接口不用验证,改成baseController就全部需要验证
  26. /// </summary>
  27. public class ReportController : Controller
  28. {
  29. BLL.T_Call_CallRecords recordBLL = new BLL.T_Call_CallRecords();
  30. BLL.T_Wo_WorkOrderBase workorderBLL = new BLL.T_Wo_WorkOrderBase();
  31. int rxzhj = 0;
  32. int wxzhj = 0;
  33. int wbzhj = 0;
  34. //
  35. // GET: /Report/
  36. public ActionResult Index()
  37. {
  38. return View();
  39. }
  40. //
  41. // 主页面来电类型比例分析
  42. public ActionResult IndexCenterCallPre(string type, string strdate)
  43. {
  44. string res = "0^0";
  45. int c1 = 0;//自助服务
  46. int c2 = 0;//人工服务
  47. int count = 0;//总数
  48. DataTable dt = new DataTable();
  49. Models.WorkOrderPieModel model = new Models.WorkOrderPieModel();
  50. model.PieTypeArrName = "[]";
  51. model.PieDataJson = "[]";
  52. string sql = "";
  53. try
  54. {
  55. //查询按钮
  56. if (!string.IsNullOrEmpty(strdate))
  57. {
  58. string startdate = strdate.Split('~')[0].Trim();
  59. string enddate = strdate.Split('~')[1].Trim();
  60. sql += " and F_CREATEDATE>= '" + startdate.Trim()+"'" ;
  61. sql += " and F_CREATEDATE<= '" + enddate.Trim() + "'";
  62. }
  63. dt = new YTSoft.BaseCallCenter.BLL.T_Wo_WorkOrderBase().GetList("1=1 " + sql + " order by F_WORKORDERTYPEID").Tables[0];
  64. if (dt != null)
  65. {
  66. #region
  67. count = dt.Rows.Count;
  68. c1 = dt.Select("F_WORKORDERTYPEID=1 ").Length;
  69. c2 = count - c1;
  70. model.PieTypeArrName = "['自助服务'";
  71. model.PieDataJson = "[{ value:" + c1 + ",name: '自助服务'}";
  72. model.PieTypeArrName += ",'人工服务']";
  73. model.PieDataJson += ",{value:" + c2 + ",name: '人工服务'}]";
  74. #endregion
  75. }
  76. }
  77. catch (Exception err)
  78. {
  79. }
  80. finally
  81. {
  82. dt.Clear();
  83. dt.Dispose();
  84. res = c1.ToString() + "^" + c2.ToString();
  85. }
  86. return View(model);
  87. }
  88. //
  89. // 主页面工单类型比例分析
  90. public ActionResult IndexCenterWorkOrderPre(string type, string strdate)
  91. {
  92. Models.WorkOrderPieModel model = new Models.WorkOrderPieModel();
  93. model.PieTypeArrName = "[]";
  94. model.PieDataJson = "[]";
  95. DataTable dt = new DataTable();
  96. try
  97. {
  98. string startdate = strdate.Split('~')[0].Trim();
  99. string enddate = strdate.Split('~')[1].Trim();
  100. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=1 ");
  101. if (namelist != null)
  102. {
  103. dt = new BLL.T_Wo_WorkOrderBase().GetList(" F_CREATEDATE>='"+ startdate +"'"+ "and F_CREATEDATE <='"+ enddate+"'").Tables[0];
  104. string arrname = "";
  105. string arrjson = "";//{ value: 31, name: '咨询' },
  106. int i = 0;
  107. int count = 0;
  108. foreach (Model.T_Wo_WorkOrderType m in namelist)
  109. {
  110. count = dt.Select("F_FILEFLAG=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  111. if (i == 0)
  112. {
  113. arrname += "'" + m.F_Name.Trim() + "'";
  114. arrjson += "{ value: " + count.ToString() + ", name: '" + m.F_Name.Trim() + "' }";
  115. }
  116. else
  117. {
  118. arrname += ",'" + m.F_Name.Trim() + "'";
  119. arrjson += ",{ value: " + count.ToString() + ", name: '" + m.F_Name.Trim() + "' }";
  120. }
  121. i++;
  122. }
  123. model.PieTypeArrName = "[" + arrname + "]";
  124. model.PieDataJson = "[" + arrjson + "]";
  125. }
  126. }
  127. catch
  128. { }
  129. finally
  130. {
  131. dt.Clear();
  132. dt.Dispose();
  133. }
  134. return View(model);
  135. }
  136. //
  137. // 主页面工单类型时间段比例分析
  138. public ActionResult IndexCenterWorkOrderTimeBar(string type, string strdate)
  139. {
  140. Models.WorkOrderPieModel model = new Models.WorkOrderPieModel();
  141. model.PieTypeArrName = "[]";
  142. model.PieDataJson = "[]";
  143. DataTable dt = new DataTable();
  144. try
  145. {
  146. string startdate = strdate.Split('~')[0].Trim();
  147. string enddate = strdate.Split('~')[1].Trim();
  148. DataTable datas = recordBLL.GetWorkOrderWeekData(startdate, enddate);
  149. if (datas != null)
  150. {
  151. for (int i = 1; i < 8; i++)
  152. {
  153. DataRow[] rowsZX = datas.Select("Weeks=" + i + " and BusinessType=" + 6);
  154. if (rowsZX != null && rowsZX.Length > 0)
  155. {
  156. model.Week1 += ",";
  157. model.Week1 += rowsZX[0]["callInCount"];
  158. }
  159. else
  160. {
  161. model.Week1 += ",";
  162. model.Week1 += 0;
  163. }
  164. DataRow[] rowsBY = datas.Select("Weeks=" + i + " and BusinessType=" + 18);
  165. if (rowsBY != null && rowsBY.Length > 0)
  166. {
  167. model.Week2 += ",";
  168. model.Week2 += rowsBY[0]["callInCount"];
  169. }
  170. else
  171. {
  172. model.Week2 += ",";
  173. model.Week2 += 0;
  174. }
  175. DataRow[] rowsGS = datas.Select("Weeks=" + i + " and BusinessType=" + 19);
  176. if (rowsGS != null && rowsGS.Length > 0)
  177. {
  178. model.Week3 += ",";
  179. model.Week3 += rowsGS[0]["callInCount"];
  180. }
  181. else
  182. {
  183. model.Week3 += ",";
  184. model.Week3 += 0;
  185. }
  186. DataRow[] rowsJY = datas.Select("Weeks=" + i + " and BusinessType=" + 14);
  187. if (rowsJY != null && rowsJY.Length > 0)
  188. {
  189. model.Week4 += ",";
  190. model.Week4 += rowsJY[0]["callInCount"];
  191. }
  192. else
  193. {
  194. model.Week4 += ",";
  195. model.Week4 += 0;
  196. }
  197. DataRow[] rowsTS = datas.Select("Weeks=" + i + " and BusinessType=" + 3);
  198. if (rowsTS != null && rowsTS.Length > 0)
  199. {
  200. model.Week5 += ",";
  201. model.Week5 += rowsTS[0]["callInCount"];
  202. }
  203. else
  204. {
  205. model.Week5 += ",";
  206. model.Week5 += 0;
  207. }
  208. }
  209. model.Week1 = model.Week1.Trim(',');
  210. model.Week2 = model.Week2.Trim(',');
  211. model.Week3 = model.Week3.Trim(',');
  212. model.Week4 = model.Week4.Trim(',');
  213. model.Week5 = model.Week5.Trim(',');
  214. }
  215. }
  216. catch
  217. { }
  218. finally
  219. {
  220. dt.Clear();
  221. dt.Dispose();
  222. }
  223. return View(model);
  224. }
  225. #region 来电时间分布图
  226. public ActionResult CallInMatch()
  227. {
  228. WorkOrderMyModel model = new WorkOrderMyModel();
  229. return View(model);
  230. }
  231. /// <summary>
  232. /// 获取曲线数据信息
  233. /// </summary>
  234. /// <param name="page">当前页码</param>
  235. /// <param name="limit">每页数据量</param>
  236. /// <param name="sqlWhere">查询条件</param>
  237. /// <returns></returns>
  238. [ActionName("GetdTypeData")]
  239. [HttpGet]
  240. public string GetdTypeData(DateTime? NowDateTime, int? busType, string dType, string dateParty)
  241. {
  242. //数据结果集
  243. ResponseData dataModel = new ResponseData();
  244. try
  245. {
  246. string startDate = "";
  247. string endDate = "";
  248. if (!string.IsNullOrEmpty(dateParty))
  249. {
  250. startDate = dateParty.Substring(0, 10);
  251. endDate = dateParty.Substring(12);
  252. }
  253. else
  254. {
  255. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  256. }
  257. dataModel.code = 0;
  258. dataModel.data = recordBLL.GetdTypeData(dType, busType, startDate, endDate);
  259. return JsonConvert.SerializeObject(dataModel);
  260. }
  261. catch (Exception ex)
  262. {
  263. dataModel.code = 200;
  264. dataModel.msg = ex.Message;
  265. return JsonConvert.SerializeObject(dataModel);
  266. }
  267. }
  268. /// <summary>
  269. /// 获取工单信息
  270. /// </summary>
  271. /// <param name="page">当前页码</param>
  272. /// <param name="limit">每页数据量</param>
  273. /// <param name="sqlWhere">查询条件</param>
  274. /// <returns></returns>
  275. [ActionName("CallInMatchData")]
  276. [HttpGet]
  277. public string CallInMatchData(DateTime? NowDateTime, string dateParty)
  278. { //数据结果集
  279. ResponseData dataModel = new ResponseData();
  280. try
  281. {
  282. string startDate = "";
  283. string endDate = "";
  284. if (!string.IsNullOrEmpty(dateParty))
  285. {
  286. startDate = dateParty.Substring(0, 10);
  287. endDate = dateParty.Substring(12);
  288. }
  289. else
  290. {
  291. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  292. }
  293. dataModel.code = 0;
  294. dataModel.data = recordBLL.GetHourData(startDate, endDate);
  295. return JsonConvert.SerializeObject(dataModel);
  296. }
  297. catch (Exception ex)
  298. {
  299. dataModel.code = 200;
  300. dataModel.msg = ex.Message;
  301. return JsonConvert.SerializeObject(dataModel);
  302. }
  303. }
  304. /// <summary>
  305. /// 获取工单信息
  306. /// </summary>
  307. /// <param name="page">当前页码</param>
  308. /// <param name="limit">每页数据量</param>
  309. /// <param name="sqlWhere">查询条件</param>
  310. /// <returns></returns>
  311. [ActionName("CallInMatchDataList")]
  312. [HttpGet]
  313. public string CallInMatchDataList(DateTime? NowDateTime, int page, int limit,
  314. string dateParty, string CallHour,string linkman,string calltype,string ywtype)
  315. { //数据结果集
  316. ResponseData dataModel = new ResponseData();
  317. try
  318. {
  319. string startDate = "";
  320. string endDate = "";
  321. string sql = " ";
  322. if (!string.IsNullOrEmpty(dateParty))
  323. {
  324. startDate = dateParty.Substring(0, 10);
  325. endDate = dateParty.Substring(12);
  326. }
  327. else
  328. {
  329. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  330. }
  331. if (startDate.Trim()== endDate.Trim()) {
  332. sql += " and BeginTime>= '" + startDate + " 00:00:00'";
  333. sql += " and BeginTime<= '" + endDate + " 23:59:59'";
  334. }
  335. else {
  336. sql += " and BeginTime>= '" + startDate + "'";
  337. sql += " and BeginTime<= '" + endDate + "'";
  338. }
  339. if (!String.IsNullOrEmpty (CallHour))
  340. {
  341. sql += "and CallType=0 and DATEPART(HH, BeginTime)=" + CallHour;
  342. }
  343. //坐席工号
  344. if (!String.IsNullOrEmpty(linkman))
  345. {
  346. sql += "and UserCode=" + linkman;
  347. }
  348. //呼叫方向,1呼出0呼入calltype
  349. switch (calltype)
  350. {
  351. case "0":sql = sql + "and CallType=0";break;
  352. case "1": sql = sql + "and CallType=1"; break;
  353. default: break;
  354. }
  355. switch (Server.UrlDecode( ywtype))
  356. {
  357. case "1": sql = sql + " and CallType=0 and BusinessType=1"; break;//咨询
  358. case "2": sql = sql + " and CallType=0 and BusinessType=2"; break;//建议
  359. case "3": sql = sql + " and CallType=0 and BusinessType=3"; break;//表扬
  360. case "4": sql = sql + " and CallType=0 and BusinessType=4"; break;//挂失
  361. case "9": sql = sql + " and CallType=0 and BusinessType=9"; break;//投诉
  362. case "9999": sql = sql + " and CallType=0 and CallId not in ( select CallId from T_Call_CallRecords where BusinessType in (1,2,3,4,9 ))"; break;//放弃排队
  363. default: break;
  364. //case "1": sql = sql + " and CallType=0 and F_ServiceType=1"; break;//咨询
  365. //case "2": sql = sql + " and CallType=0 and F_ServiceType=2"; break;//投诉
  366. //case "3": sql = sql + " and CallType=0 and F_ServiceType=3"; break;//建议
  367. //case "4": sql = sql + " and CallType=0 and F_ServiceType=4"; break;//表扬
  368. //case "5": sql = sql + " and CallType=0 and F_ServiceType=5"; break;//挂失
  369. //case "9999": sql = sql + " and CallType=0 and CallId not in ( select CallId from T_Call_CallRecords where F_ServiceType in (1,2,3,4,5 ))"; break;//放弃排队
  370. //default: break;
  371. }
  372. DataTable dt = new DataTable();
  373. int recordCount = 0;
  374. Model.PageData<Model.T_Call_CallRecords> pageModel = new Model.PageData<Model.T_Call_CallRecords>();
  375. dt = BLL.PagerBLL.GetListPager(
  376. "T_Call_CallRecords",
  377. "CallId",
  378. " *,CONVERT(varchar, BeginTime, 120 ) as BeginTimeNew,CONVERT(varchar, TalkStartTime, 120 ) as TalkStartTimeNew,CONVERT(varchar, TalkEndTime, 120 ) as TalkEndTimeNew,CONVERT(varchar, TalkStartTime, 120 ) as TalkStartTimeNew,CONVERT(varchar, TalkEndTime, 120 ) as TalkEndTimeNew"+
  379. @",(select top 1 F_ScaleResume from T_Cus_CustomerBase n where CallNumber=n.F_Telephone) as F_ScaleResume
  380. ,case
  381. when BusinessType=1 then '咨询'
  382. when BusinessType=2 then '建议'
  383. when BusinessType=3 then '表扬'
  384. when BusinessType=4 then '挂失'
  385. when BusinessType=9 then '投诉'
  386. when F_ServiceType=1 then '咨询'
  387. when F_ServiceType = 2 then '投诉'
  388. when F_ServiceType = 3 then '建议'
  389. when F_ServiceType = 4 then '表扬'
  390. when F_ServiceType = 5 then '挂失'
  391. else '' end as
  392. BType, case when (isnull(BusinessType,0)>0 or isnull(F_ServiceType,0)>0) then '人工服务' else '' end as ywtype ",
  393. sql,
  394. "ORDER BY CallId desc",
  395. limit,
  396. page,
  397. true,
  398. out recordCount);
  399. dataModel.code = 0;
  400. //dataModel.data = recordBLL.GetHourDataList(CallHour,startDate, endDate);
  401. dataModel.count = recordCount;
  402. dataModel.data = dt;
  403. return JsonConvert.SerializeObject(dataModel);
  404. }
  405. catch (Exception ex)
  406. {
  407. dataModel.code = 200;
  408. dataModel.msg = ex.Message;
  409. return JsonConvert.SerializeObject(dataModel);
  410. }
  411. }
  412. /// <summary>
  413. /// 图标数据
  414. /// </summary>
  415. /// <param name="page">当前页码</param>
  416. /// <param name="limit">每页数据量</param>
  417. /// <param name="sqlWhere">查询条件</param>
  418. /// <returns></returns>
  419. public string CallInMatchChartData(DateTime? NowDateTime, string dateParty)
  420. {
  421. //数据结果集
  422. MainChartModel dataModel = new MainChartModel();
  423. string startDate = "";
  424. string endDate = "";
  425. if (!string.IsNullOrEmpty(dateParty))
  426. {
  427. startDate = dateParty.Substring(0, 10);
  428. endDate = dateParty.Substring(12);
  429. }
  430. else
  431. {
  432. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  433. }
  434. DataTable table = recordBLL.GetHourData(startDate, endDate);
  435. //拼接数据
  436. if (table != null && table.Rows.Count > 0)
  437. {
  438. int[] strArr = new int[24];
  439. int[] intArr = new int[24];
  440. for (int i = 0; i < 24; i++)
  441. {
  442. strArr[i] = i;
  443. DataRow[] row = table.Select("CallHour=" + i);
  444. if (row != null && row.Length > 0)
  445. {
  446. intArr[i] = (int)row[0]["callInCount"];
  447. }
  448. else
  449. {
  450. intArr[i] = 0;
  451. }
  452. }
  453. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  454. dataModel.datas = JsonConvert.SerializeObject(intArr);
  455. }
  456. return JsonConvert.SerializeObject(dataModel);
  457. }
  458. #endregion
  459. #region 咨询业务类型分布图
  460. public ActionResult zxywtype()
  461. {
  462. WorkOrderMyModel model = new WorkOrderMyModel();
  463. return View(model);
  464. }
  465. // 咨询业务比例分析
  466. /// <summary>
  467. /// 获取工单信息
  468. /// </summary>
  469. /// <param name="page">当前页码</param>
  470. /// <param name="limit">每页数据量</param>
  471. /// <param name="sqlWhere">查询条件</param>
  472. /// <returns></returns>
  473. [ActionName("zxywtypeWorkOrderPreData")]
  474. [HttpGet]
  475. public string zxywtypeWorkOrderPreData(DateTime? NowDateTime, string dateParty)
  476. {
  477. //数据结果集
  478. ResponseData dataModel = new ResponseData();
  479. DataTable dt = new DataTable();
  480. int counthj = 0;
  481. try
  482. {
  483. string startDate = "";
  484. string endDate = "";
  485. if (!string.IsNullOrEmpty(dateParty))
  486. {
  487. //startDate = dateParty.Substring(0, 10);
  488. //endDate = dateParty.Substring(12);
  489. startDate = dateParty.Split('~')[0].Trim();
  490. endDate = dateParty.Split('~')[1].Trim();
  491. }
  492. else
  493. {
  494. startDate = DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00";
  495. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  496. }
  497. DataTable newTable = new DataTable();
  498. newTable.Columns.Add("TypeID");
  499. newTable.Columns.Add("业务类型");
  500. newTable.Columns.Add("工单数量");
  501. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  502. if (namelist != null)
  503. {
  504. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='"+ startDate + "'and F_CREATEDATE<='"+ endDate+ "' and F_FILEFLAG=6").Tables[0];
  505. int i = 0;
  506. int count = 0;
  507. DataRow dataRow;
  508. foreach (Model.T_Wo_WorkOrderType m in namelist)
  509. {
  510. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  511. dataRow = newTable.NewRow();
  512. dataRow["TypeID"] = m.F_WorkOrderTypeId.ToString();
  513. dataRow["业务类型"] = m.F_Name.Trim();
  514. dataRow["工单数量"] = count.ToString();
  515. newTable.Rows.Add(dataRow);
  516. counthj = counthj + count;
  517. i++;
  518. }
  519. dataRow = newTable.NewRow();
  520. dataRow["TypeID"] = "";
  521. dataRow["业务类型"] = "总合计";
  522. dataRow["工单数量"] = counthj.ToString();
  523. newTable.Rows.Add(dataRow);
  524. }
  525. dataModel.code = 0;
  526. dataModel.data = newTable;
  527. dataModel.count = counthj;
  528. }
  529. catch (Exception ex)
  530. {
  531. dataModel.code = 200;
  532. dataModel.msg = ex.Message;
  533. }
  534. finally
  535. {
  536. dt.Clear();
  537. dt.Dispose();
  538. }
  539. return JsonConvert.SerializeObject(dataModel);
  540. }
  541. public string zxywtypeWorkOrderPre(DateTime? NowDateTime, string dateParty)
  542. {
  543. //数据结果集
  544. MainChartModel dataModel = new MainChartModel();
  545. string startDate = "";
  546. string endDate = "";
  547. DataTable dt = new DataTable();
  548. try
  549. {
  550. if (!string.IsNullOrEmpty(dateParty))
  551. {
  552. //startDate = dateParty.Substring(0, 10);
  553. //endDate = dateParty.Substring(12);
  554. startDate = dateParty.Split('~')[0].Trim();
  555. endDate = dateParty.Split('~')[1].Trim();
  556. }
  557. else
  558. {
  559. startDate = DateTime.Now.ToString("yyyy-MM-dd")+" 00:00:00";
  560. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  561. }
  562. DataTable newTable = new DataTable();
  563. newTable.Columns.Add("业务类型");
  564. newTable.Columns.Add("工单数量");
  565. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  566. if (namelist != null)
  567. {
  568. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='" + startDate + "'and F_CREATEDATE<='" + endDate+ "' and F_FILEFLAG=6").Tables[0];
  569. //dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  570. int i = 0;
  571. int count = 0;
  572. DataRow dataRow;
  573. foreach (Model.T_Wo_WorkOrderType m in namelist)
  574. {
  575. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  576. dataRow = newTable.NewRow();
  577. dataRow["业务类型"] = m.F_Name.Trim();
  578. dataRow["工单数量"] = count.ToString();
  579. newTable.Rows.Add(dataRow);
  580. i++;
  581. }
  582. }
  583. if (newTable != null && newTable.Rows.Count > 0)
  584. {
  585. string[] strArr = new string[newTable.Rows.Count];
  586. string contentArr = "";
  587. for (int i = 0; i < newTable.Rows.Count; i++)
  588. {
  589. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  590. if (i == 0)
  591. {
  592. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  593. }
  594. else
  595. {
  596. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  597. }
  598. }
  599. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  600. dataModel.datas = "[" + contentArr + "]";
  601. }
  602. }
  603. catch (Exception ex) { LogHelper.Default.WriteError(ex.Message, ex); }
  604. finally { dt.Clear();dt.Dispose(); }
  605. return JsonConvert.SerializeObject(dataModel);
  606. }
  607. #endregion
  608. #region 业务类型分布图
  609. public ActionResult YwTypeReport()
  610. {
  611. CallScreenModel callScreenModel = new CallScreenModel();
  612. //业务类型字典表
  613. callScreenModel.WorkOrderTypeModelList = GetWorkTypeModelList();
  614. return View(callScreenModel);
  615. }
  616. // 业务比例分析
  617. /// <summary>
  618. /// 获取工单信息
  619. /// </summary>
  620. /// <param name="page">当前页码</param>
  621. /// <param name="limit">每页数据量</param>
  622. /// <param name="sqlWhere">查询条件</param>
  623. /// <returns></returns>
  624. [ActionName("ywtypeWorkOrderPreData")]
  625. [HttpGet]
  626. public string ywtypeWorkOrderPreData(DateTime? NowDateTime, string dateParty,string bussType,string bussDetail)
  627. {
  628. //数据结果集
  629. ResponseData dataModel = new ResponseData();
  630. DataTable dt = new DataTable();
  631. int counthj = 0;
  632. try
  633. {
  634. string startDate = "";
  635. string endDate = "";
  636. if (!string.IsNullOrEmpty(dateParty))
  637. {
  638. //startDate = dateParty.Substring(0, 10);
  639. //endDate = dateParty.Substring(12);
  640. startDate = dateParty.Split('~')[0].Trim();
  641. endDate = dateParty.Split('~')[1].Trim();
  642. }
  643. else
  644. {
  645. startDate = DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00";
  646. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  647. }
  648. DataTable newTable = new DataTable();
  649. newTable.Columns.Add("TypeID");
  650. newTable.Columns.Add("业务类型");
  651. newTable.Columns.Add("工单数量");
  652. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=1 ");
  653. if (bussType == "" || bussType ==null)
  654. {
  655. if (namelist != null)
  656. {
  657. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  658. int j = dt.Rows.Count;
  659. int i = 0;
  660. DataRow dataRow;
  661. foreach (Model.T_Wo_WorkOrderType m in namelist)
  662. {
  663. int count = 0;
  664. count = dt.Select("F_FILEFLAG=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  665. dataRow = newTable.NewRow();
  666. dataRow["TypeID"] = m.F_WorkOrderTypeId.ToString();
  667. dataRow["业务类型"] = m.F_Name.Trim();
  668. dataRow["工单数量"] = count.ToString();
  669. newTable.Rows.Add(dataRow);
  670. counthj = counthj + count;
  671. i++;
  672. }
  673. //热线业务工单数
  674. dataRow = newTable.NewRow();
  675. dataRow["TypeID"] = 0;
  676. dataRow["业务类型"] = "热线系统工单数合计";
  677. dataRow["工单数量"] = dt.Select("F_REPAIRMANID<=2 ").Count();// counthj.ToString();
  678. int rxgd= dt.Select("F_REPAIRMANID<=2 ").Count();
  679. newTable.Rows.Add(dataRow);
  680. //微信业务工单数
  681. string startDate1 = startDate.Substring(0, 10);
  682. string endDate1 = endDate.Substring(0, 10);
  683. dataRow = newTable.NewRow();
  684. dataRow["TypeID"] = "0";
  685. dataRow["业务类型"] = "微信系统工单数合计";
  686. int wxCount = dt.Select("F_REPAIRMANID=3 ").Count();//WXWorkOrderCount(3, startDate1, endDate1);
  687. dataRow["工单数量"] = wxCount;
  688. newTable.Rows.Add(dataRow);
  689. //微博业务工单数
  690. dataRow = newTable.NewRow();
  691. dataRow["TypeID"] = "0";
  692. dataRow["业务类型"] = "微博系统工单数合计";
  693. int wbCount = dt.Select("F_REPAIRMANID=4 AND F_FILEFLAG <>0").Count(); // WXWorkOrderCount(4, startDate1, endDate1);
  694. dataRow["工单数量"] = wbCount;
  695. //总合计
  696. newTable.Rows.Add(dataRow);
  697. dataRow = newTable.NewRow();
  698. dataRow["TypeID"] = "0";
  699. dataRow["业务类型"] = "总合计";
  700. dataRow["工单数量"] = (rxgd + wxCount + wbCount).ToString();
  701. newTable.Rows.Add(dataRow);
  702. }
  703. }
  704. else {
  705. if (bussType=="3")
  706. {
  707. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId in (4,17) " );
  708. }
  709. else {
  710. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId= "+ bussType);
  711. }
  712. if (namelist.Count==0)
  713. {
  714. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_WorkOrderTypeId= " + bussType);
  715. }
  716. if (namelist != null)
  717. {
  718. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  719. int j = dt.Rows.Count;
  720. int i = 0;
  721. int count = 0;
  722. DataRow dataRow;
  723. foreach (Model.T_Wo_WorkOrderType m in namelist)
  724. {
  725. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + " and F_FILEFLAG=" + bussType).Length;
  726. dataRow = newTable.NewRow();
  727. dataRow["TypeID"] = m.F_WorkOrderTypeId.ToString();
  728. dataRow["业务类型"] = m.F_Name.Trim();
  729. dataRow["工单数量"] = count.ToString();
  730. newTable.Rows.Add(dataRow);
  731. counthj = counthj + count;
  732. i++;
  733. }
  734. dataRow = newTable.NewRow();
  735. dataRow["TypeID"] = "0";
  736. dataRow["业务类型"] = "总合计";
  737. dataRow["工单数量"] = counthj.ToString();
  738. newTable.Rows.Add(dataRow);
  739. }
  740. }
  741. dataModel.code = 0;
  742. dataModel.data = newTable;
  743. dataModel.count = counthj;
  744. }
  745. catch (Exception ex)
  746. {
  747. dataModel.code = 200;
  748. dataModel.msg = ex.Message;
  749. }
  750. finally
  751. {
  752. dt.Clear();
  753. dt.Dispose();
  754. }
  755. return JsonConvert.SerializeObject(dataModel);
  756. }
  757. public string ywtypeWorkOrderPre(DateTime? NowDateTime, string dateParty, string bussType, string bussDetail)
  758. {
  759. //数据结果集
  760. MainChartModel dataModel = new MainChartModel();
  761. string startDate = "";
  762. string endDate = "";
  763. DataTable dt = new DataTable();
  764. try
  765. {
  766. if (!string.IsNullOrEmpty(dateParty))
  767. {
  768. //startDate = dateParty.Substring(0, 10);
  769. //endDate = dateParty.Substring(12);
  770. startDate = dateParty.Split('~')[0].Trim();
  771. endDate = dateParty.Split('~')[1].Trim();
  772. }
  773. else
  774. {
  775. startDate = DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00";
  776. endDate = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  777. }
  778. DataTable newTable = new DataTable();
  779. newTable.Columns.Add("业务类型");
  780. newTable.Columns.Add("工单数量");
  781. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=1 ");
  782. if (bussType == "" || bussType == null)
  783. {
  784. if (namelist != null)
  785. {
  786. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  787. int j = dt.Rows.Count;
  788. int i = 0;
  789. int count = 0;
  790. DataRow dataRow;
  791. foreach (Model.T_Wo_WorkOrderType m in namelist)
  792. {
  793. count = dt.Select("F_FILEFLAG=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  794. dataRow = newTable.NewRow();
  795. dataRow["业务类型"] = m.F_Name.Trim();
  796. dataRow["工单数量"] = count.ToString();
  797. newTable.Rows.Add(dataRow);
  798. i++;
  799. }
  800. }
  801. }
  802. else
  803. {
  804. if (bussType == "3")
  805. {
  806. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId in (4,17) ");
  807. }
  808. else
  809. {
  810. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId= " + bussType);
  811. }
  812. if (namelist.Count == 0)
  813. {
  814. namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_WorkOrderTypeId= " + bussType);
  815. }
  816. if (namelist != null)
  817. {
  818. dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  819. int i = 0;
  820. int count = 0;
  821. DataRow dataRow;
  822. foreach (Model.T_Wo_WorkOrderType m in namelist)
  823. {
  824. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + " and F_FILEFLAG=" + bussType).Length;
  825. dataRow = newTable.NewRow();
  826. dataRow["业务类型"] = m.F_Name.Trim();
  827. dataRow["工单数量"] = count.ToString();
  828. newTable.Rows.Add(dataRow);
  829. i++;
  830. }
  831. }
  832. }
  833. if (newTable != null && newTable.Rows.Count > 0)
  834. {
  835. string[] strArr = new string[newTable.Rows.Count];
  836. string contentArr = "";
  837. for (int i = 0; i < newTable.Rows.Count; i++)
  838. {
  839. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  840. if (i == 0)
  841. {
  842. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  843. }
  844. else
  845. {
  846. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  847. }
  848. }
  849. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  850. dataModel.datas = "[" + contentArr + "]";
  851. }
  852. }
  853. catch (Exception ex) { }
  854. finally { dt.Clear(); dt.Dispose(); }
  855. return JsonConvert.SerializeObject(dataModel);
  856. }
  857. /// 获取 微信/微博接口数量--放置咨询类
  858. /// </summary>
  859. /// <param name="StartDate">开始日期</param>
  860. /// <param name="EndDate">结束日期</param>
  861. /// <returns></returns>
  862. public int WXWorkOrderCount(int? busType, string startDate, string endDate)
  863. {
  864. int totalCount = 0;
  865. string wxAddUrl = "";
  866. try
  867. {
  868. StringBuilder returnStr = new StringBuilder();
  869. if (busType == 4)
  870. {
  871. wxAddUrl = "http://rexian.zzmetro.com/api/external/wbcount";
  872. }
  873. else
  874. {
  875. wxAddUrl = "http://rexian.zzmetro.com/api/external/wxcount";
  876. }
  877. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  878. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  879. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  880. if (ResultModel != null)
  881. {
  882. //if (ResultModel.service > 0 && ResultModel.service > totalCount)
  883. //{
  884. // totalCount = ResultModel.service - totalCount;
  885. //}
  886. if (ResultModel.customer > 0 && ResultModel.customer > totalCount)
  887. {
  888. totalCount = ResultModel.customer - totalCount;
  889. }
  890. }
  891. }
  892. catch (Exception ex)
  893. {
  894. }
  895. return totalCount;
  896. }
  897. #endregion
  898. #region 来电类型分布图
  899. public ActionResult CallInTypeMath()
  900. {
  901. WorkOrderMyModel model = new WorkOrderMyModel();
  902. return View(model);
  903. }
  904. /// <summary>
  905. /// 获取工单信息
  906. /// </summary>
  907. /// <param name="page">当前页码</param>
  908. /// <param name="limit">每页数据量</param>
  909. /// <param name="sqlWhere">查询条件</param>
  910. /// <returns></returns>
  911. [ActionName("CallInTypeMatchData")]
  912. [HttpGet]
  913. public string CallInTypeMatchData(DateTime? NowDateTime, string dateParty)
  914. {
  915. //数据结果集
  916. ResponseData dataModel = new ResponseData();
  917. string startDate = "";
  918. string endDate = "";
  919. if (!string.IsNullOrEmpty(dateParty))
  920. {
  921. startDate = dateParty.Substring(0, 10);
  922. endDate = dateParty.Substring(12);
  923. }
  924. else
  925. {
  926. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  927. }
  928. DataTable datas = recordBLL.GetBussTypeData(startDate, endDate);
  929. DataTable newTable = new DataTable();
  930. newTable.Columns.Add("来电类型");
  931. newTable.Columns.Add("来电次数");
  932. if (datas != null && datas.Rows.Count > 0)
  933. {
  934. DataRow dataRow;
  935. int otherCount = 0;
  936. foreach (DataRow thisRow in datas.Rows)
  937. {
  938. if (thisRow["BusinessType"].ToString() == "1")
  939. {
  940. dataRow = newTable.NewRow();
  941. dataRow["来电类型"] = "咨询";
  942. dataRow["来电次数"] = thisRow["callInCount"];
  943. newTable.Rows.Add(dataRow);
  944. }
  945. else if ((thisRow["BusinessType"].ToString() == "2"))
  946. {
  947. dataRow = newTable.NewRow();
  948. dataRow["来电类型"] = "建议";
  949. dataRow["来电次数"] = thisRow["callInCount"];
  950. newTable.Rows.Add(dataRow);
  951. }
  952. else if ((thisRow["BusinessType"].ToString() == "3"))
  953. {
  954. dataRow = newTable.NewRow();
  955. dataRow["来电类型"] = "表扬";
  956. dataRow["来电次数"] = thisRow["callInCount"];
  957. newTable.Rows.Add(dataRow);
  958. }
  959. else if ((thisRow["BusinessType"].ToString() == "4"))
  960. {
  961. dataRow = newTable.NewRow();
  962. dataRow["来电类型"] = "挂失";
  963. dataRow["来电次数"] = thisRow["callInCount"];
  964. newTable.Rows.Add(dataRow);
  965. }
  966. else if ((thisRow["BusinessType"].ToString() == "9"))
  967. {
  968. dataRow = newTable.NewRow();
  969. dataRow["来电类型"] = "投诉";
  970. dataRow["来电次数"] = thisRow["callInCount"];
  971. newTable.Rows.Add(dataRow);
  972. }
  973. else
  974. {
  975. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  976. {
  977. otherCount += int.Parse(thisRow["callInCount"].ToString());
  978. }
  979. }
  980. }
  981. dataRow = newTable.NewRow();
  982. dataRow["来电类型"] = "放弃排队";
  983. dataRow["来电次数"] = otherCount;
  984. newTable.Rows.Add(dataRow);
  985. }
  986. dataModel.code = 0;
  987. dataModel.data = newTable;
  988. return JsonConvert.SerializeObject(dataModel);
  989. }
  990. /// <summary>
  991. /// 图标数据
  992. /// </summary>
  993. /// <param name="page">当前页码</param>
  994. /// <param name="limit">每页数据量</param>
  995. /// <param name="sqlWhere">查询条件</param>
  996. /// <returns></returns>
  997. public string CallInTypeMatchChartData(DateTime? NowDateTime, string dateParty)
  998. {
  999. //数据结果集
  1000. MainChartModel dataModel = new MainChartModel();
  1001. string startDate = "";
  1002. string endDate = "";
  1003. if (!string.IsNullOrEmpty(dateParty))
  1004. {
  1005. startDate = dateParty.Substring(0, 10);
  1006. endDate = dateParty.Substring(12);
  1007. }
  1008. else
  1009. {
  1010. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1011. }
  1012. DataTable datas = recordBLL.GetBussTypeData(startDate, endDate);
  1013. DataTable newTable = new DataTable();
  1014. newTable.Columns.Add("来电类型");
  1015. newTable.Columns.Add("来电次数");
  1016. if (datas != null && datas.Rows.Count > 0)
  1017. {
  1018. DataRow dataRow;
  1019. int otherCount = 0;
  1020. foreach (DataRow thisRow in datas.Rows)
  1021. {
  1022. if (thisRow["BusinessType"].ToString() == "1")
  1023. {
  1024. dataRow = newTable.NewRow();
  1025. dataRow["来电类型"] = "咨询";
  1026. dataRow["来电次数"] = thisRow["callInCount"];
  1027. newTable.Rows.Add(dataRow);
  1028. }
  1029. else if ((thisRow["BusinessType"].ToString() == "2"))
  1030. {
  1031. dataRow = newTable.NewRow();
  1032. dataRow["来电类型"] = "建议";
  1033. dataRow["来电次数"] = thisRow["callInCount"];
  1034. newTable.Rows.Add(dataRow);
  1035. }
  1036. else if ((thisRow["BusinessType"].ToString() == "3"))
  1037. {
  1038. dataRow = newTable.NewRow();
  1039. dataRow["来电类型"] = "表扬";
  1040. dataRow["来电次数"] = thisRow["callInCount"];
  1041. newTable.Rows.Add(dataRow);
  1042. }
  1043. else if ((thisRow["BusinessType"].ToString() == "4"))
  1044. {
  1045. dataRow = newTable.NewRow();
  1046. dataRow["来电类型"] = "挂失";
  1047. dataRow["来电次数"] = thisRow["callInCount"];
  1048. newTable.Rows.Add(dataRow);
  1049. }
  1050. else if ((thisRow["BusinessType"].ToString() == "9"))
  1051. {
  1052. dataRow = newTable.NewRow();
  1053. dataRow["来电类型"] = "投诉";
  1054. dataRow["来电次数"] = thisRow["callInCount"];
  1055. newTable.Rows.Add(dataRow);
  1056. }
  1057. else
  1058. {
  1059. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  1060. {
  1061. otherCount += int.Parse(thisRow["callInCount"].ToString());
  1062. }
  1063. }
  1064. }
  1065. dataRow = newTable.NewRow();
  1066. dataRow["来电类型"] = "放弃排队";
  1067. dataRow["来电次数"] = otherCount;
  1068. newTable.Rows.Add(dataRow);
  1069. }
  1070. if (newTable != null && newTable.Rows.Count > 0)
  1071. {
  1072. string[] strArr = new string[newTable.Rows.Count];
  1073. string contentArr = "";
  1074. for (int i = 0; i < newTable.Rows.Count; i++)
  1075. {
  1076. strArr[i] = newTable.Rows[i]["来电类型"].ToString();
  1077. if (i == 0)
  1078. {
  1079. contentArr += " { value: " + newTable.Rows[i]["来电次数"].ToString() + ", name: '" + newTable.Rows[i]["来电类型"].ToString() + "' }";
  1080. }
  1081. else
  1082. {
  1083. contentArr += " ,{ value: " + newTable.Rows[i]["来电次数"].ToString() + ", name: '" + newTable.Rows[i]["来电类型"].ToString() + "' }";
  1084. }
  1085. }
  1086. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  1087. dataModel.datas = "[" + contentArr + "]";
  1088. }
  1089. return JsonConvert.SerializeObject(dataModel);
  1090. }
  1091. #endregion
  1092. #region 工单类型分布图 接口数据
  1093. public ActionResult WorkOrderTypeMath()
  1094. {
  1095. WorkOrderMyModel model = new WorkOrderMyModel();
  1096. return View(model);
  1097. }
  1098. /// <summary>
  1099. /// 获取工单信息
  1100. /// </summary>
  1101. /// <param name="page">当前页码</param>
  1102. /// <param name="limit">每页数据量</param>
  1103. /// <param name="sqlWhere">查询条件</param>
  1104. /// <returns></returns>
  1105. [ActionName("WorkOrderTypeMathData")]
  1106. [HttpGet]
  1107. public string WorkOrderTypeMathData(DateTime? NowDateTime, string dateParty)
  1108. {
  1109. //数据结果集
  1110. ResponseData dataModel = new ResponseData();
  1111. try
  1112. {
  1113. string startDate = "";
  1114. string endDate = "";
  1115. int zhjcount = 0;
  1116. if (!string.IsNullOrEmpty(dateParty))
  1117. {
  1118. startDate = dateParty.Substring(0, 10);
  1119. endDate = dateParty.Substring(12);
  1120. }
  1121. else
  1122. {
  1123. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1124. }
  1125. DataTable datas = recordBLL.GetWorkOrderBussTypeData(startDate, endDate);
  1126. DataTable newTable = new DataTable();
  1127. newTable.Columns.Add("TypeID");
  1128. newTable.Columns.Add("业务类型");
  1129. newTable.Columns.Add("工单数量");
  1130. DataRow dataRow;
  1131. if (datas != null && datas.Rows.Count > 0)
  1132. {
  1133. foreach (DataRow thisRow in datas.Rows)
  1134. {
  1135. if (thisRow["BusinessType"].ToString() == "6")
  1136. {
  1137. dataRow = newTable.NewRow();
  1138. dataRow["TypeID"] = "6";
  1139. dataRow["业务类型"] = "咨询";
  1140. int totalCount = 0;
  1141. string getCount = thisRow["callInCount"].ToString();
  1142. if (!string.IsNullOrEmpty(getCount))
  1143. {
  1144. totalCount = int.Parse(getCount);
  1145. }
  1146. dataRow["工单数量"] = totalCount;
  1147. newTable.Rows.Add(dataRow);
  1148. zhjcount = zhjcount + totalCount;
  1149. }
  1150. else if ((thisRow["BusinessType"].ToString() == "14"))
  1151. {
  1152. dataRow = newTable.NewRow();
  1153. dataRow["TypeID"] = "14";
  1154. dataRow["业务类型"] = "建议";
  1155. dataRow["工单数量"] = thisRow["callInCount"];
  1156. zhjcount = zhjcount +Convert.ToInt32( thisRow["callInCount"].ToString());
  1157. newTable.Rows.Add(dataRow);
  1158. }
  1159. else if ((thisRow["BusinessType"].ToString() == "18"))
  1160. {
  1161. dataRow = newTable.NewRow();
  1162. dataRow["TypeID"] = "18";
  1163. dataRow["业务类型"] = "表扬";
  1164. dataRow["工单数量"] = thisRow["callInCount"];
  1165. zhjcount = zhjcount + Convert.ToInt32(thisRow["callInCount"].ToString());
  1166. newTable.Rows.Add(dataRow);
  1167. }
  1168. else if ((thisRow["BusinessType"].ToString() == "19"))
  1169. {
  1170. dataRow = newTable.NewRow();
  1171. dataRow["TypeID"] = "19";
  1172. dataRow["业务类型"] = "挂失";
  1173. dataRow["工单数量"] = thisRow["callInCount"];
  1174. zhjcount = zhjcount + Convert.ToInt32(thisRow["callInCount"].ToString());
  1175. newTable.Rows.Add(dataRow);
  1176. }
  1177. else if ((thisRow["BusinessType"].ToString() == "3"))
  1178. {
  1179. dataRow = newTable.NewRow();
  1180. dataRow["TypeID"] = "3";
  1181. dataRow["业务类型"] = "投诉";
  1182. dataRow["工单数量"] = thisRow["callInCount"];
  1183. zhjcount = zhjcount + Convert.ToInt32(thisRow["callInCount"].ToString());
  1184. newTable.Rows.Add(dataRow);
  1185. }
  1186. }
  1187. }
  1188. #region 合计
  1189. //热线系统
  1190. dataRow = newTable.NewRow();
  1191. dataRow["TypeID"] = "0";
  1192. dataRow["业务类型"] = "热线系统合计";
  1193. dataRow["工单数量"] = zhjcount;
  1194. newTable.Rows.Add(dataRow);
  1195. //微信
  1196. int wxCount = WXWorkOrderCount(3, startDate, endDate);
  1197. dataRow = newTable.NewRow();
  1198. dataRow["TypeID"] = "0";
  1199. dataRow["业务类型"] = "微信业务数";
  1200. dataRow["工单数量"] = wxCount;
  1201. newTable.Rows.Add(dataRow);
  1202. //微博
  1203. int wbCount = WXWorkOrderCount(4, startDate, endDate);
  1204. dataRow = newTable.NewRow();
  1205. dataRow["TypeID"] = "0";
  1206. dataRow["业务类型"] = "微博业务数";
  1207. dataRow["工单数量"] = wbCount;
  1208. newTable.Rows.Add(dataRow);
  1209. //合计
  1210. dataRow = newTable.NewRow();
  1211. dataRow["TypeID"] = "0";
  1212. dataRow["业务类型"] = "合计(不含未分类)";
  1213. dataRow["工单数量"] = zhjcount + wxCount + wbCount;
  1214. newTable.Rows.Add(dataRow);
  1215. #endregion
  1216. dataModel.code = 0;
  1217. dataModel.data = newTable;
  1218. }
  1219. catch (Exception ex)
  1220. {
  1221. dataModel.code = 200;
  1222. dataModel.msg = ex.Message;
  1223. }
  1224. return JsonConvert.SerializeObject(dataModel);
  1225. }
  1226. /// <summary>
  1227. /// 图标数据
  1228. /// </summary>
  1229. /// <param name="page">当前页码</param>
  1230. /// <param name="limit">每页数据量</param>
  1231. /// <param name="sqlWhere">查询条件</param>
  1232. /// <returns></returns>
  1233. public string WorkOrderTypeMathChartData(DateTime? NowDateTime, string dateParty)
  1234. {
  1235. //数据结果集
  1236. MainChartModel dataModel = new MainChartModel();
  1237. string startDate = "";
  1238. string endDate = "";
  1239. if (!string.IsNullOrEmpty(dateParty))
  1240. {
  1241. startDate = dateParty.Substring(0, 10);
  1242. endDate = dateParty.Substring(12);
  1243. }
  1244. else
  1245. {
  1246. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1247. }
  1248. DataTable datas = recordBLL.GetWorkOrderBussTypeData(startDate, endDate);
  1249. DataTable newTable = new DataTable();
  1250. newTable.Columns.Add("业务类型");
  1251. newTable.Columns.Add("工单数量");
  1252. DataRow dataRow;
  1253. int wxCount = WXWorkOrderCount(3, startDate, endDate);
  1254. dataRow = newTable.NewRow();
  1255. dataRow["业务类型"] = "微信";
  1256. dataRow["工单数量"] = wxCount;
  1257. newTable.Rows.Add(dataRow);
  1258. int wbCount = WXWorkOrderCount(4, startDate, endDate);
  1259. dataRow = newTable.NewRow();
  1260. dataRow["业务类型"] = "微博";
  1261. dataRow["工单数量"] = wbCount;
  1262. newTable.Rows.Add(dataRow);
  1263. if (datas != null && datas.Rows.Count > 0)
  1264. {
  1265. foreach (DataRow thisRow in datas.Rows)
  1266. {
  1267. if (thisRow["BusinessType"].ToString() == "6")
  1268. {
  1269. dataRow = newTable.NewRow();
  1270. dataRow["业务类型"] = "咨询";
  1271. int totalCount=0;
  1272. string getCount=thisRow["callInCount"].ToString();
  1273. if(!string.IsNullOrEmpty(getCount))
  1274. {
  1275. totalCount=int.Parse(getCount);
  1276. }
  1277. dataRow["工单数量"] = totalCount;
  1278. newTable.Rows.Add(dataRow);
  1279. }
  1280. else if ((thisRow["BusinessType"].ToString() == "14"))
  1281. {
  1282. dataRow = newTable.NewRow();
  1283. dataRow["业务类型"] = "建议";
  1284. dataRow["工单数量"] = thisRow["callInCount"];
  1285. newTable.Rows.Add(dataRow);
  1286. }
  1287. else if ((thisRow["BusinessType"].ToString() == "18"))
  1288. {
  1289. dataRow = newTable.NewRow();
  1290. dataRow["业务类型"] = "表扬";
  1291. dataRow["工单数量"] = thisRow["callInCount"];
  1292. newTable.Rows.Add(dataRow);
  1293. }
  1294. else if ((thisRow["BusinessType"].ToString() == "19"))
  1295. {
  1296. dataRow = newTable.NewRow();
  1297. dataRow["业务类型"] = "挂失";
  1298. dataRow["工单数量"] = thisRow["callInCount"];
  1299. newTable.Rows.Add(dataRow);
  1300. }
  1301. else if ((thisRow["BusinessType"].ToString() == "3"))
  1302. {
  1303. dataRow = newTable.NewRow();
  1304. dataRow["业务类型"] = "投诉";
  1305. dataRow["工单数量"] = thisRow["callInCount"];
  1306. newTable.Rows.Add(dataRow);
  1307. }
  1308. }
  1309. }
  1310. if (newTable != null && newTable.Rows.Count > 0)
  1311. {
  1312. string[] strArr = new string[newTable.Rows.Count];
  1313. string contentArr = "";
  1314. for (int i = 0; i < newTable.Rows.Count; i++)
  1315. {
  1316. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  1317. if (i == 0)
  1318. {
  1319. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  1320. }
  1321. else
  1322. {
  1323. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  1324. }
  1325. }
  1326. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  1327. dataModel.datas = "[" + contentArr + "]";
  1328. }
  1329. return JsonConvert.SerializeObject(dataModel);
  1330. }
  1331. #region 接口数据
  1332. /// <summary>
  1333. /// 接口数据
  1334. /// </summary>
  1335. /// <param name="page">当前页码</param>
  1336. /// <param name="limit">每页数据量</param>
  1337. /// <param name="sqlWhere">查询条件</param>
  1338. /// <returns></returns>
  1339. [ActionName("WorkOrderTypeFromData")]
  1340. [HttpGet]
  1341. public string WorkOrderTypeFromData(DateTime? NowDateTime, string dateParty)
  1342. {
  1343. //数据结果集
  1344. ResponseData dataModel = new ResponseData();
  1345. try
  1346. {
  1347. string startDate = "";
  1348. string endDate = "";
  1349. if (!string.IsNullOrEmpty(dateParty))
  1350. {
  1351. startDate = dateParty.Substring(0, 10);
  1352. endDate = dateParty.Substring(12);
  1353. }
  1354. else
  1355. {
  1356. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1357. }
  1358. DataTable datas = recordBLL.GetWorkOrderBussTypeFromData(startDate, endDate);
  1359. DataTable newTable = new DataTable();
  1360. newTable.Columns.Add("业务类型");
  1361. newTable.Columns.Add("语音工单");
  1362. newTable.Columns.Add("微信工单");
  1363. newTable.Columns.Add("微博工单");
  1364. if (datas != null && datas.Rows.Count > 0)
  1365. {
  1366. DataRow dataRow;
  1367. if (datas != null && datas.Rows.Count > 0)
  1368. {
  1369. #region 咨询工单
  1370. int callInCount = 0;
  1371. int wxCount = 0;
  1372. int wbCount = 0;
  1373. //来电工单数量
  1374. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  1375. if (CallRows != null && CallRows.Length > 0)
  1376. {
  1377. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1378. {
  1379. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1380. }
  1381. }
  1382. //留言工单数量
  1383. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  1384. if (CallRows != null && CallRows.Length > 0)
  1385. {
  1386. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1387. {
  1388. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1389. }
  1390. }
  1391. //微信工单数量
  1392. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=3");
  1393. if (CallRows != null && CallRows.Length > 0)
  1394. {
  1395. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1396. {
  1397. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1398. }
  1399. }
  1400. //微博工单数量
  1401. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=4");
  1402. if (CallRows != null && CallRows.Length > 0)
  1403. {
  1404. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1405. {
  1406. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1407. }
  1408. }
  1409. dataRow = newTable.NewRow();
  1410. dataRow["业务类型"] = "咨询";
  1411. dataRow["语音工单"] = callInCount;
  1412. dataRow["微信工单"] = wxCount;
  1413. dataRow["微博工单"] = wbCount;
  1414. newTable.Rows.Add(dataRow);
  1415. #endregion
  1416. #region 建议工单
  1417. callInCount = 0;
  1418. wxCount = 0;
  1419. wbCount = 0;
  1420. //来电工单数量
  1421. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  1422. if (CallRows != null && CallRows.Length > 0)
  1423. {
  1424. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1425. {
  1426. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1427. }
  1428. }
  1429. //留言工单数量
  1430. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  1431. if (CallRows != null && CallRows.Length > 0)
  1432. {
  1433. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1434. {
  1435. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1436. }
  1437. }
  1438. //微信工单数量
  1439. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=3");
  1440. if (CallRows != null && CallRows.Length > 0)
  1441. {
  1442. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1443. {
  1444. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1445. }
  1446. }
  1447. //微博工单数量
  1448. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=4");
  1449. if (CallRows != null && CallRows.Length > 0)
  1450. {
  1451. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1452. {
  1453. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1454. }
  1455. }
  1456. dataRow = newTable.NewRow();
  1457. dataRow["业务类型"] = "建议";
  1458. dataRow["语音工单"] = callInCount;
  1459. dataRow["微信工单"] = wxCount;
  1460. dataRow["微博工单"] = wbCount;
  1461. newTable.Rows.Add(dataRow);
  1462. #endregion
  1463. #region 表扬工单
  1464. callInCount = 0;
  1465. wxCount = 0;
  1466. wbCount = 0;
  1467. //来电工单数量
  1468. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  1469. if (CallRows != null && CallRows.Length > 0)
  1470. {
  1471. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1472. {
  1473. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1474. }
  1475. }
  1476. //留言工单数量
  1477. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  1478. if (CallRows != null && CallRows.Length > 0)
  1479. {
  1480. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1481. {
  1482. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1483. }
  1484. }
  1485. //微信工单数量
  1486. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=3");
  1487. if (CallRows != null && CallRows.Length > 0)
  1488. {
  1489. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1490. {
  1491. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1492. }
  1493. }
  1494. //微博工单数量
  1495. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=4");
  1496. if (CallRows != null && CallRows.Length > 0)
  1497. {
  1498. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1499. {
  1500. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1501. }
  1502. }
  1503. dataRow = newTable.NewRow();
  1504. dataRow["业务类型"] = "表扬";
  1505. dataRow["语音工单"] = callInCount;
  1506. dataRow["微信工单"] = wxCount;
  1507. dataRow["微博工单"] = wbCount;
  1508. newTable.Rows.Add(dataRow);
  1509. #endregion
  1510. #region 挂失工单
  1511. callInCount = 0;
  1512. wxCount = 0;
  1513. wbCount = 0;
  1514. //来电工单数量
  1515. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  1516. if (CallRows != null && CallRows.Length > 0)
  1517. {
  1518. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1519. {
  1520. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1521. }
  1522. }
  1523. //留言工单数量
  1524. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  1525. if (CallRows != null && CallRows.Length > 0)
  1526. {
  1527. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1528. {
  1529. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1530. }
  1531. }
  1532. //微信工单数量
  1533. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=3");
  1534. if (CallRows != null && CallRows.Length > 0)
  1535. {
  1536. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1537. {
  1538. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1539. }
  1540. }
  1541. //微博工单数量
  1542. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=4");
  1543. if (CallRows != null && CallRows.Length > 0)
  1544. {
  1545. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1546. {
  1547. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1548. }
  1549. }
  1550. dataRow = newTable.NewRow();
  1551. dataRow["业务类型"] = "挂失";
  1552. dataRow["语音工单"] = callInCount;
  1553. dataRow["微信工单"] = wxCount;
  1554. dataRow["微博工单"] = wbCount;
  1555. newTable.Rows.Add(dataRow);
  1556. #endregion
  1557. #region 投诉工单
  1558. callInCount = 0;
  1559. wxCount = 0;
  1560. wbCount = 0;
  1561. //来电工单数量
  1562. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=1");
  1563. if (CallRows != null && CallRows.Length > 0)
  1564. {
  1565. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1566. {
  1567. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1568. }
  1569. }
  1570. //留言工单数量
  1571. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=2");
  1572. if (CallRows != null && CallRows.Length > 0)
  1573. {
  1574. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1575. {
  1576. callInCount += int.Parse(CallRows[0]["callInCount"].ToString());
  1577. }
  1578. }
  1579. //微信工单数量
  1580. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=3");
  1581. if (CallRows != null && CallRows.Length > 0)
  1582. {
  1583. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1584. {
  1585. wxCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1586. }
  1587. }
  1588. //微博工单数量
  1589. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=4");
  1590. if (CallRows != null && CallRows.Length > 0)
  1591. {
  1592. if (CallRows[0]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[0]["callInCount"].ToString()))
  1593. {
  1594. wbCount = int.Parse(CallRows[0]["callInCount"].ToString());
  1595. }
  1596. }
  1597. dataRow = newTable.NewRow();
  1598. dataRow["业务类型"] = "投诉";
  1599. dataRow["语音工单"] = callInCount;
  1600. dataRow["微信工单"] = wxCount;
  1601. dataRow["微博工单"] = wbCount;
  1602. newTable.Rows.Add(dataRow);
  1603. #endregion
  1604. }
  1605. }
  1606. dataModel.code = 0;
  1607. dataModel.data = newTable;
  1608. }
  1609. catch (Exception ex)
  1610. {
  1611. dataModel.code = 200;
  1612. dataModel.msg = ex.Message;
  1613. }
  1614. return JsonConvert.SerializeObject(dataModel);
  1615. }
  1616. /// <summary>
  1617. /// 接口数据2
  1618. /// </summary>
  1619. /// <param name="page">当前页码</param>
  1620. /// <param name="limit">每页数据量</param>
  1621. /// <param name="sqlWhere">查询条件</param>
  1622. /// <returns></returns>
  1623. [ActionName("WorkOrderTypeFromDataNewbak")]
  1624. [HttpGet]
  1625. public string WorkOrderTypeFromDataNewbak(DateTime? NowDateTime, string dateParty)
  1626. {
  1627. //数据结果集
  1628. ResponseData dataModel = new ResponseData();
  1629. try
  1630. {
  1631. string startDate = "";
  1632. string endDate = "";
  1633. if (!string.IsNullOrEmpty(dateParty))
  1634. {
  1635. startDate = dateParty.Substring(0, 10);
  1636. endDate = dateParty.Substring(12);
  1637. }
  1638. else
  1639. {
  1640. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  1641. }
  1642. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  1643. DataTable newTable = new DataTable();
  1644. newTable.Columns.Add("BusinessType");
  1645. newTable.Columns.Add("allcount");
  1646. newTable.Columns.Add("callcount");
  1647. newTable.Columns.Add("callCount_zb");
  1648. newTable.Columns.Add("wxcount");
  1649. newTable.Columns.Add("wbcount");
  1650. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  1651. newTable.Columns.Add("Returnvisitproblem_zb");
  1652. if (datas != null && datas.Rows.Count > 0)
  1653. {
  1654. DataRow dataRow;
  1655. if (datas != null && datas.Rows.Count > 0)
  1656. {
  1657. #region 咨询工单
  1658. int callInCount = 0;
  1659. int wxCount = 0;
  1660. int wbCount = 0;
  1661. List<string> Returnvisitproblem_zx = new List<string>();
  1662. //string Returnvisitproblem_zx = "[";
  1663. //来电工单数量
  1664. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  1665. if (CallRows != null && CallRows.Length > 0)
  1666. {
  1667. for (int i = 0; i < CallRows.Length; i++)
  1668. {
  1669. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1670. {
  1671. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1672. }
  1673. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1674. {
  1675. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1676. }
  1677. }
  1678. //for (int i = 0; i < CallRows.Length; i++)
  1679. //{
  1680. // if (i == 0)
  1681. // {
  1682. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1683. // }
  1684. // else
  1685. // {
  1686. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1687. // }
  1688. //}
  1689. }
  1690. //留言工单数量
  1691. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  1692. if (CallRows != null && CallRows.Length > 0)
  1693. {
  1694. for (int i = 0; i < CallRows.Length; i++)
  1695. {
  1696. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1697. {
  1698. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1699. }
  1700. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1701. {
  1702. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1703. }
  1704. }
  1705. //for (int i = 0; i < CallRows.Length; i++)
  1706. //{
  1707. // if (i == 0)
  1708. // {
  1709. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1710. // }
  1711. // else
  1712. // {
  1713. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1714. // }
  1715. //}
  1716. }
  1717. //微信工单数量
  1718. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=3");
  1719. if (CallRows != null && CallRows.Length > 0)
  1720. {
  1721. for (int i = 0; i < CallRows.Length; i++)
  1722. {
  1723. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1724. {
  1725. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1726. }
  1727. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1728. {
  1729. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1730. }
  1731. }
  1732. //for (int i = 0; i < CallRows.Length; i++)
  1733. //{
  1734. // if (i == 0)
  1735. // {
  1736. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1737. // }
  1738. // else
  1739. // {
  1740. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1741. // }
  1742. //}
  1743. }
  1744. //微博工单数量
  1745. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=4");
  1746. if (CallRows != null && CallRows.Length > 0)
  1747. {
  1748. for (int i = 0; i < CallRows.Length; i++)
  1749. {
  1750. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1751. {
  1752. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1753. }
  1754. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1755. {
  1756. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  1757. }
  1758. }
  1759. //for (int i = 0; i < CallRows.Length; i++)
  1760. //{
  1761. // if (i == 0)
  1762. // {
  1763. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1764. // }
  1765. // else
  1766. // {
  1767. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  1768. // }
  1769. //}
  1770. }
  1771. //Returnvisitproblem_zx = Returnvisitproblem_zx + "]";
  1772. //微博接口
  1773. int wxxtCount = WXWorkOrderCount(3, startDate, endDate);
  1774. //微信接口
  1775. int wbxtCount = WXWorkOrderCount(4, startDate, endDate);
  1776. dataRow = newTable.NewRow();
  1777. dataRow["BusinessType"] = "咨询";
  1778. dataRow["allcount"] = callInCount+ wxCount + wxxtCount+ wbCount + wbxtCount;
  1779. dataRow["callCount_zb"] = 0;
  1780. dataRow["callcount"] = callInCount;
  1781. dataRow["wxcount"] = wxCount+ wxxtCount;
  1782. dataRow["wbcount"] = wbCount+ wbxtCount;
  1783. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zx);
  1784. dataRow["Returnvisitproblem_zb"] = "";
  1785. newTable.Rows.Add(dataRow);
  1786. #endregion
  1787. #region 建议工单
  1788. callInCount = 0;
  1789. wxCount = 0;
  1790. wbCount = 0;
  1791. //string Returnvisitproblem_jy = "";
  1792. List<string> Returnvisitproblem_jy = new List<string>();
  1793. //来电工单数量
  1794. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  1795. if (CallRows != null && CallRows.Length > 0)
  1796. {
  1797. for (int i = 0; i < CallRows.Length; i++)
  1798. {
  1799. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1800. {
  1801. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1802. }
  1803. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1804. {
  1805. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1806. }
  1807. }
  1808. }
  1809. //留言工单数量
  1810. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  1811. if (CallRows != null && CallRows.Length > 0)
  1812. {
  1813. for (int i = 0; i < CallRows.Length; i++)
  1814. {
  1815. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1816. {
  1817. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1818. }
  1819. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1820. {
  1821. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1822. }
  1823. }
  1824. }
  1825. //微信工单数量
  1826. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=3");
  1827. if (CallRows != null && CallRows.Length > 0)
  1828. {
  1829. for (int i = 0; i < CallRows.Length; i++)
  1830. {
  1831. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1832. {
  1833. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1834. }
  1835. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1836. {
  1837. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1838. }
  1839. }
  1840. }
  1841. //微博工单数量
  1842. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=4");
  1843. if (CallRows != null && CallRows.Length > 0)
  1844. {
  1845. for (int i = 0; i < CallRows.Length; i++)
  1846. {
  1847. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1848. {
  1849. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1850. }
  1851. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1852. {
  1853. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1854. }
  1855. }
  1856. }
  1857. dataRow = newTable.NewRow();
  1858. dataRow["BusinessType"] = "建议";
  1859. dataRow["allcount"] = callInCount + wxCount +wbCount;
  1860. dataRow["callcount"] = callInCount;
  1861. dataRow["callCount_zb"] = 0;
  1862. dataRow["wxcount"] = wxCount ;
  1863. dataRow["wbcount"] = wbCount ;
  1864. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jy) ;
  1865. dataRow["Returnvisitproblem_zb"] = "";
  1866. newTable.Rows.Add(dataRow);
  1867. #endregion
  1868. #region 表扬工单
  1869. callInCount = 0;
  1870. wxCount = 0;
  1871. wbCount = 0;
  1872. //string Returnvisitproblem_by = "";
  1873. List<string> Returnvisitproblem_by = new List<string>();
  1874. //来电工单数量
  1875. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  1876. if (CallRows != null && CallRows.Length > 0)
  1877. {
  1878. for (int i = 0; i < CallRows.Length; i++)
  1879. {
  1880. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1881. {
  1882. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1883. }
  1884. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1885. {
  1886. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1887. }
  1888. }
  1889. }
  1890. //留言工单数量
  1891. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  1892. if (CallRows != null && CallRows.Length > 0)
  1893. {
  1894. for (int i = 0; i < CallRows.Length; i++)
  1895. {
  1896. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1897. {
  1898. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1899. }
  1900. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1901. {
  1902. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1903. }
  1904. }
  1905. }
  1906. //微信工单数量
  1907. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=3");
  1908. if (CallRows != null && CallRows.Length > 0)
  1909. {
  1910. for (int i = 0; i < CallRows.Length; i++)
  1911. {
  1912. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1913. {
  1914. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1915. }
  1916. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1917. {
  1918. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1919. }
  1920. }
  1921. }
  1922. //微博工单数量
  1923. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=4");
  1924. if (CallRows != null && CallRows.Length > 0)
  1925. {
  1926. for (int i = 0; i < CallRows.Length; i++)
  1927. {
  1928. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1929. {
  1930. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1931. }
  1932. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1933. {
  1934. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1935. }
  1936. }
  1937. }
  1938. dataRow = newTable.NewRow();
  1939. dataRow["BusinessType"] = "表扬";
  1940. dataRow["allcount"] = callInCount + wxCount + wbCount;
  1941. dataRow["callcount"] = callInCount;
  1942. dataRow["callCount_zb"] = 0;
  1943. dataRow["wxcount"] = wxCount;
  1944. dataRow["wbcount"] = wbCount;
  1945. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_by);
  1946. dataRow["Returnvisitproblem_zb"] = "";
  1947. newTable.Rows.Add(dataRow);
  1948. #endregion
  1949. #region 挂失工单
  1950. callInCount = 0;
  1951. wxCount = 0;
  1952. wbCount = 0;
  1953. //string Returnvisitproblem_gs = "";
  1954. List<string> Returnvisitproblem_gs = new List<string>();
  1955. //来电工单数量
  1956. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  1957. if (CallRows != null && CallRows.Length > 0)
  1958. {
  1959. for (int i = 0; i < CallRows.Length; i++)
  1960. {
  1961. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1962. {
  1963. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1964. }
  1965. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1966. {
  1967. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1968. }
  1969. }
  1970. }
  1971. //留言工单数量
  1972. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  1973. if (CallRows != null && CallRows.Length > 0)
  1974. {
  1975. for (int i = 0; i < CallRows.Length; i++)
  1976. {
  1977. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1978. {
  1979. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  1980. }
  1981. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1982. {
  1983. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  1984. }
  1985. }
  1986. }
  1987. //微信工单数量
  1988. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=3");
  1989. if (CallRows != null && CallRows.Length > 0)
  1990. {
  1991. for (int i = 0; i < CallRows.Length; i++)
  1992. {
  1993. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  1994. {
  1995. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  1996. }
  1997. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  1998. {
  1999. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2000. }
  2001. }
  2002. }
  2003. //微博工单数量
  2004. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=4");
  2005. if (CallRows != null && CallRows.Length > 0)
  2006. {
  2007. for (int i = 0; i < CallRows.Length; i++)
  2008. {
  2009. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2010. {
  2011. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  2012. }
  2013. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2014. {
  2015. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2016. }
  2017. }
  2018. }
  2019. dataRow = newTable.NewRow();
  2020. dataRow["BusinessType"] = "挂失";
  2021. dataRow["allcount"] = callInCount + wxCount + wbCount;
  2022. dataRow["callcount"] = callInCount;
  2023. dataRow["wxcount"] = wxCount;
  2024. dataRow["wbcount"] = wbCount;
  2025. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gs);
  2026. dataRow["callCount_zb"] = 0;
  2027. dataRow["Returnvisitproblem_zb"] = "";
  2028. newTable.Rows.Add(dataRow);
  2029. #endregion
  2030. #region 投诉工单
  2031. callInCount = 0;
  2032. wxCount = 0;
  2033. wbCount = 0;
  2034. int callInCount_zb = 0;
  2035. List<string> Returnvisitproblem_zb = new List<string>();
  2036. List<string> Returnvisitproblem_ts = new List<string>();
  2037. //来电工单数量
  2038. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=1");
  2039. if (CallRows != null && CallRows.Length > 0)
  2040. {
  2041. for (int i = 0; i < CallRows.Length; i++)
  2042. {
  2043. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2044. {
  2045. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2046. }
  2047. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2048. {
  2049. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2050. }
  2051. }
  2052. }
  2053. //留言工单数量
  2054. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=2");
  2055. if (CallRows != null && CallRows.Length > 0)
  2056. {
  2057. for (int i = 0; i < CallRows.Length; i++)
  2058. {
  2059. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2060. {
  2061. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2062. }
  2063. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2064. {
  2065. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2066. }
  2067. }
  2068. }
  2069. //微信工单数量
  2070. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=3");
  2071. if (CallRows != null && CallRows.Length > 0)
  2072. {
  2073. for (int i = 0; i < CallRows.Length; i++)
  2074. {
  2075. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2076. {
  2077. wxCount = int.Parse(CallRows[i]["callInCount"].ToString());
  2078. }
  2079. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2080. {
  2081. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2082. }
  2083. }
  2084. }
  2085. //微博工单数量
  2086. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID=4");
  2087. if (CallRows != null && CallRows.Length > 0)
  2088. {
  2089. for (int i = 0; i < CallRows.Length; i++)
  2090. {
  2091. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2092. {
  2093. wbCount = int.Parse(CallRows[i]["callInCount"].ToString());
  2094. }
  2095. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2096. {
  2097. Returnvisitproblem_ts.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2098. }
  2099. }
  2100. }
  2101. //转办工单数量
  2102. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2103. if (CallRows != null && CallRows.Length > 0)
  2104. {
  2105. for (int i = 0; i < CallRows.Length; i++)
  2106. {
  2107. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2108. {
  2109. callInCount_zb += int.Parse(CallRows[i]["callInCount"].ToString());
  2110. }
  2111. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2112. {
  2113. Returnvisitproblem_zb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2114. }
  2115. }
  2116. }
  2117. dataRow = newTable.NewRow();
  2118. dataRow["BusinessType"] = "投诉";
  2119. dataRow["allcount"] = callInCount + wxCount + wbCount;
  2120. dataRow["callcount"] = callInCount;
  2121. dataRow["callCount_zb"] = callInCount_zb;
  2122. dataRow["wxcount"] = wxCount;
  2123. dataRow["wbcount"] = wbCount;
  2124. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_ts);
  2125. dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_zb); ;
  2126. newTable.Rows.Add(dataRow);
  2127. #endregion
  2128. }
  2129. }
  2130. dataModel.code = 0;
  2131. dataModel.data = newTable;
  2132. }
  2133. catch (Exception ex)
  2134. {
  2135. dataModel.code = 200;
  2136. dataModel.msg = ex.Message;
  2137. }
  2138. return JsonConvert.SerializeObject(dataModel);
  2139. }
  2140. [ActionName("WorkOrderTypeFromDataNewBK1012")]
  2141. [HttpGet]
  2142. public string WorkOrderTypeFromDataNewBK1012(DateTime? NowDateTime, string dateParty)
  2143. {
  2144. //数据结果集
  2145. ResponseData dataModel = new ResponseData();
  2146. try
  2147. {
  2148. string startDate = "";
  2149. string endDate = "";
  2150. if (!string.IsNullOrEmpty(dateParty))
  2151. {
  2152. startDate = dateParty.Substring(0, 10);
  2153. endDate = dateParty.Substring(12);
  2154. }
  2155. else
  2156. {
  2157. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  2158. }
  2159. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  2160. DataTable newTable = new DataTable();
  2161. newTable.Columns.Add("BusinessType");
  2162. newTable.Columns.Add("allcount");
  2163. newTable.Columns.Add("callcount");
  2164. //newTable.Columns.Add("callCount_zb");
  2165. newTable.Columns.Add("wxcount");
  2166. newTable.Columns.Add("wbcount");
  2167. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  2168. //newTable.Columns.Add("Returnvisitproblem_zb");
  2169. if (datas != null && datas.Rows.Count > 0)
  2170. {
  2171. DataRow dataRow;
  2172. if (datas != null && datas.Rows.Count > 0)
  2173. {
  2174. #region 咨询工单
  2175. int callInCount = 0;
  2176. List<string> Returnvisitproblem_zx = new List<string>();
  2177. //string Returnvisitproblem_zx = "[";
  2178. //来电工单数量
  2179. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  2180. if (CallRows != null && CallRows.Length > 0)
  2181. {
  2182. for (int i = 0; i < CallRows.Length; i++)
  2183. {
  2184. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2185. {
  2186. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2187. }
  2188. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2189. {
  2190. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2191. }
  2192. }
  2193. //for (int i = 0; i < CallRows.Length; i++)
  2194. //{
  2195. // if (i == 0)
  2196. // {
  2197. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2198. // }
  2199. // else
  2200. // {
  2201. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2202. // }
  2203. //}
  2204. }
  2205. //留言工单数量
  2206. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  2207. if (CallRows != null && CallRows.Length > 0)
  2208. {
  2209. for (int i = 0; i < CallRows.Length; i++)
  2210. {
  2211. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2212. {
  2213. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2214. }
  2215. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2216. {
  2217. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2218. }
  2219. }
  2220. //for (int i = 0; i < CallRows.Length; i++)
  2221. //{
  2222. // if (i == 0)
  2223. // {
  2224. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2225. // }
  2226. // else
  2227. // {
  2228. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2229. // }
  2230. //}
  2231. }
  2232. dataRow = newTable.NewRow();
  2233. dataRow["BusinessType"] = "咨询";
  2234. dataRow["allcount"] = callInCount;
  2235. dataRow["callcount"] = callInCount;
  2236. dataRow["wxcount"] = 0;
  2237. dataRow["wbcount"] = 0;
  2238. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zx);
  2239. newTable.Rows.Add(dataRow);
  2240. #endregion
  2241. #region 建议工单
  2242. callInCount = 0;
  2243. //string Returnvisitproblem_jy = "";
  2244. List<string> Returnvisitproblem_jy = new List<string>();
  2245. //来电工单数量
  2246. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  2247. if (CallRows != null && CallRows.Length > 0)
  2248. {
  2249. for (int i = 0; i < CallRows.Length; i++)
  2250. {
  2251. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2252. {
  2253. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2254. }
  2255. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2256. {
  2257. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2258. }
  2259. }
  2260. }
  2261. //留言工单数量
  2262. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  2263. if (CallRows != null && CallRows.Length > 0)
  2264. {
  2265. for (int i = 0; i < CallRows.Length; i++)
  2266. {
  2267. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2268. {
  2269. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2270. }
  2271. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2272. {
  2273. Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2274. }
  2275. }
  2276. }
  2277. dataRow = newTable.NewRow();
  2278. dataRow["BusinessType"] = "建议";
  2279. dataRow["allcount"] = callInCount;
  2280. dataRow["callcount"] = callInCount;
  2281. dataRow["wxcount"] = 0;
  2282. dataRow["wbcount"] = 0;
  2283. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jy);
  2284. newTable.Rows.Add(dataRow);
  2285. #endregion
  2286. #region 表扬工单
  2287. callInCount = 0;
  2288. //string Returnvisitproblem_by = "";
  2289. List<string> Returnvisitproblem_by = new List<string>();
  2290. //来电工单数量
  2291. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  2292. if (CallRows != null && CallRows.Length > 0)
  2293. {
  2294. for (int i = 0; i < CallRows.Length; i++)
  2295. {
  2296. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2297. {
  2298. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2299. }
  2300. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2301. {
  2302. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2303. }
  2304. }
  2305. }
  2306. //留言工单数量
  2307. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  2308. if (CallRows != null && CallRows.Length > 0)
  2309. {
  2310. for (int i = 0; i < CallRows.Length; i++)
  2311. {
  2312. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2313. {
  2314. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2315. }
  2316. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2317. {
  2318. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2319. }
  2320. }
  2321. }
  2322. dataRow = newTable.NewRow();
  2323. dataRow["BusinessType"] = "表扬";
  2324. dataRow["allcount"] = callInCount;
  2325. dataRow["callcount"] = callInCount;
  2326. dataRow["wxcount"] = 0;
  2327. dataRow["wbcount"] = 0;
  2328. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_by);
  2329. newTable.Rows.Add(dataRow);
  2330. #endregion
  2331. #region 挂失工单
  2332. callInCount = 0;
  2333. //string Returnvisitproblem_gs = "";
  2334. List<string> Returnvisitproblem_gs = new List<string>();
  2335. //来电工单数量
  2336. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  2337. if (CallRows != null && CallRows.Length > 0)
  2338. {
  2339. for (int i = 0; i < CallRows.Length; i++)
  2340. {
  2341. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2342. {
  2343. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2344. }
  2345. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2346. {
  2347. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2348. }
  2349. }
  2350. }
  2351. //留言工单数量
  2352. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  2353. if (CallRows != null && CallRows.Length > 0)
  2354. {
  2355. for (int i = 0; i < CallRows.Length; i++)
  2356. {
  2357. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2358. {
  2359. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2360. }
  2361. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2362. {
  2363. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2364. }
  2365. }
  2366. }
  2367. dataRow = newTable.NewRow();
  2368. dataRow["BusinessType"] = "挂失";
  2369. dataRow["allcount"] = callInCount;
  2370. dataRow["callcount"] = callInCount;
  2371. dataRow["wxcount"] = 0;
  2372. dataRow["wbcount"] = 0;
  2373. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gs);
  2374. newTable.Rows.Add(dataRow);
  2375. #endregion
  2376. #region 投诉工单
  2377. callInCount = 0;
  2378. int callInCount_zb = 0;
  2379. List<string> Returnvisitproblem_zb = new List<string>();
  2380. List<string> Returnvisitproblem_ts = new List<string>();
  2381. //转办工单数量
  2382. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2383. if (CallRows != null && CallRows.Length > 0)
  2384. {
  2385. for (int i = 0; i < CallRows.Length; i++)
  2386. {
  2387. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2388. {
  2389. callInCount_zb += int.Parse(CallRows[i]["callInCount"].ToString());
  2390. }
  2391. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2392. {
  2393. Returnvisitproblem_zb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2394. }
  2395. }
  2396. }
  2397. dataRow = newTable.NewRow();
  2398. dataRow["BusinessType"] = "投诉";
  2399. dataRow["allcount"] = callInCount_zb;
  2400. dataRow["callcount"] = callInCount_zb;
  2401. dataRow["wxcount"] = 0;
  2402. dataRow["wbcount"] = 0;
  2403. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zb);
  2404. newTable.Rows.Add(dataRow);
  2405. #endregion
  2406. }
  2407. }
  2408. dataModel.code = 0;
  2409. dataModel.data = newTable;
  2410. }
  2411. catch (Exception ex)
  2412. {
  2413. dataModel.code = 200;
  2414. dataModel.msg = ex.Message;
  2415. }
  2416. return JsonConvert.SerializeObject(dataModel);
  2417. }
  2418. /// <summary>
  2419. /// 原接口数据:WorkOrderTypeFromDataNew
  2420. /// </summary>
  2421. /// <param name="page">当前页码</param>
  2422. /// <param name="limit">每页数据量</param>
  2423. /// <param name="sqlWhere">查询条件</param>
  2424. /// <returns></returns>
  2425. [ActionName("WorkOrderTypeFromDataNew1104")]
  2426. [HttpGet]
  2427. public string WorkOrderTypeFromDataNew1104(DateTime? NowDateTime, string dateParty)
  2428. {
  2429. //数据结果集
  2430. ResponseData dataModel = new ResponseData();
  2431. try
  2432. {
  2433. string startDate = "";
  2434. string endDate = "";
  2435. if (!string.IsNullOrEmpty(dateParty))
  2436. {
  2437. startDate = dateParty.Substring(0, 10);
  2438. endDate = dateParty.Substring(12);
  2439. }
  2440. else
  2441. {
  2442. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  2443. }
  2444. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  2445. DataTable newTable = new DataTable();
  2446. newTable.Columns.Add("BusinessType");
  2447. newTable.Columns.Add("allcount");
  2448. newTable.Columns.Add("callcount");
  2449. //newTable.Columns.Add("callCount_zb");
  2450. newTable.Columns.Add("wxcount");
  2451. newTable.Columns.Add("wbcount");
  2452. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  2453. //newTable.Columns.Add("Returnvisitproblem_zb");
  2454. if (datas != null && datas.Rows.Count > 0)
  2455. {
  2456. DataRow dataRow;
  2457. if (datas != null && datas.Rows.Count > 0)
  2458. {
  2459. #region 咨询工单
  2460. int callInCount = 0;
  2461. List<string> Returnvisitproblem_zx = new List<string>();
  2462. //string Returnvisitproblem_zx = "[";
  2463. //来电工单数量
  2464. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=1");
  2465. if (CallRows != null && CallRows.Length > 0)
  2466. {
  2467. for (int i = 0; i < CallRows.Length; i++)
  2468. {
  2469. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2470. {
  2471. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2472. }
  2473. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2474. {
  2475. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2476. }
  2477. }
  2478. #region
  2479. //for (int i = 0; i < CallRows.Length; i++)
  2480. //{
  2481. // if (i == 0)
  2482. // {
  2483. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2484. // }
  2485. // else
  2486. // {
  2487. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2488. // }
  2489. //}
  2490. #endregion
  2491. }
  2492. //留言工单数量
  2493. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID=2");
  2494. if (CallRows != null && CallRows.Length > 0)
  2495. {
  2496. for (int i = 0; i < CallRows.Length; i++)
  2497. {
  2498. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2499. {
  2500. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2501. }
  2502. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2503. {
  2504. Returnvisitproblem_zx.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim());
  2505. }
  2506. }
  2507. #region
  2508. //for (int i = 0; i < CallRows.Length; i++)
  2509. //{
  2510. // if (i == 0)
  2511. // {
  2512. // Returnvisitproblem_zx = Returnvisitproblem_zx + "\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2513. // }
  2514. // else
  2515. // {
  2516. // Returnvisitproblem_zx = Returnvisitproblem_zx + ",\"" + CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() + "\"";
  2517. // }
  2518. //}
  2519. #endregion
  2520. }
  2521. dataRow = newTable.NewRow();
  2522. dataRow["BusinessType"] = "咨询";
  2523. dataRow["allcount"] = callInCount;
  2524. dataRow["callcount"] = callInCount;
  2525. dataRow["wxcount"] = 0;
  2526. dataRow["wbcount"] = 0;
  2527. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zx);
  2528. newTable.Rows.Add(dataRow);
  2529. #endregion
  2530. #region 建议工单
  2531. callInCount = 0;
  2532. int callInCount_jyzb = 0;
  2533. List<string> Returnvisitproblem_jyzb = new List<string>();
  2534. //string Returnvisitproblem_jy = "";
  2535. List<string> Returnvisitproblem_jy = new List<string>();
  2536. ////来电工单数量
  2537. //CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=1");
  2538. //if (CallRows != null && CallRows.Length > 0)
  2539. //{
  2540. // for (int i = 0; i < CallRows.Length; i++)
  2541. // {
  2542. // if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2543. // {
  2544. // callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2545. // }
  2546. // if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2547. // {
  2548. // Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2549. // }
  2550. // }
  2551. //}
  2552. //转办工单数量
  2553. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2554. if (CallRows != null && CallRows.Length > 0)
  2555. {
  2556. for (int i = 0; i < CallRows.Length; i++)
  2557. {
  2558. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2559. {
  2560. callInCount_jyzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2561. }
  2562. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2563. {
  2564. Returnvisitproblem_jyzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2565. }
  2566. }
  2567. }
  2568. ////留言工单数量
  2569. //CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID=2");
  2570. //if (CallRows != null && CallRows.Length > 0)
  2571. //{
  2572. // for (int i = 0; i < CallRows.Length; i++)
  2573. // {
  2574. // if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2575. // {
  2576. // callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2577. // }
  2578. // if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2579. // {
  2580. // Returnvisitproblem_jy.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2581. // }
  2582. // }
  2583. //}
  2584. dataRow = newTable.NewRow();
  2585. dataRow["BusinessType"] = "建议";
  2586. dataRow["allcount"] = callInCount_jyzb;
  2587. dataRow["callcount"] = callInCount_jyzb;
  2588. dataRow["wxcount"] = 0;
  2589. dataRow["wbcount"] = 0;
  2590. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jyzb);
  2591. newTable.Rows.Add(dataRow);
  2592. #endregion
  2593. #region 表扬工单
  2594. callInCount = 0;
  2595. //string Returnvisitproblem_by = "";
  2596. List<string> Returnvisitproblem_by = new List<string>();
  2597. //来电工单数量
  2598. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=1");
  2599. if (CallRows != null && CallRows.Length > 0)
  2600. {
  2601. for (int i = 0; i < CallRows.Length; i++)
  2602. {
  2603. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2604. {
  2605. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2606. }
  2607. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2608. {
  2609. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2610. }
  2611. }
  2612. }
  2613. //留言工单数量
  2614. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID=2");
  2615. if (CallRows != null && CallRows.Length > 0)
  2616. {
  2617. for (int i = 0; i < CallRows.Length; i++)
  2618. {
  2619. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2620. {
  2621. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2622. }
  2623. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2624. {
  2625. Returnvisitproblem_by.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2626. }
  2627. }
  2628. }
  2629. dataRow = newTable.NewRow();
  2630. dataRow["BusinessType"] = "表扬";
  2631. dataRow["allcount"] = callInCount;
  2632. dataRow["callcount"] = callInCount;
  2633. dataRow["wxcount"] = 0;
  2634. dataRow["wbcount"] = 0;
  2635. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_by);
  2636. newTable.Rows.Add(dataRow);
  2637. #endregion
  2638. #region 挂失工单
  2639. callInCount = 0;
  2640. //string Returnvisitproblem_gs = "";
  2641. List<string> Returnvisitproblem_gs = new List<string>();
  2642. //来电工单数量
  2643. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=1");
  2644. if (CallRows != null && CallRows.Length > 0)
  2645. {
  2646. for (int i = 0; i < CallRows.Length; i++)
  2647. {
  2648. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2649. {
  2650. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2651. }
  2652. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2653. {
  2654. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2655. }
  2656. }
  2657. }
  2658. //留言工单数量
  2659. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID=2");
  2660. if (CallRows != null && CallRows.Length > 0)
  2661. {
  2662. for (int i = 0; i < CallRows.Length; i++)
  2663. {
  2664. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2665. {
  2666. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2667. }
  2668. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2669. {
  2670. Returnvisitproblem_gs.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2671. }
  2672. }
  2673. }
  2674. dataRow = newTable.NewRow();
  2675. dataRow["BusinessType"] = "挂失";
  2676. dataRow["allcount"] = callInCount;
  2677. dataRow["callcount"] = callInCount;
  2678. dataRow["wxcount"] = 0;
  2679. dataRow["wbcount"] = 0;
  2680. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gs);
  2681. newTable.Rows.Add(dataRow);
  2682. #endregion
  2683. #region 投诉工单
  2684. callInCount = 0;
  2685. int callInCount_zb = 0;
  2686. List<string> Returnvisitproblem_zb = new List<string>();
  2687. List<string> Returnvisitproblem_ts = new List<string>();
  2688. //转办工单数量
  2689. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2690. if (CallRows != null && CallRows.Length > 0)
  2691. {
  2692. for (int i = 0; i < CallRows.Length; i++)
  2693. {
  2694. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2695. {
  2696. callInCount_zb += int.Parse(CallRows[i]["callInCount"].ToString());
  2697. }
  2698. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2699. {
  2700. Returnvisitproblem_zb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2701. }
  2702. }
  2703. }
  2704. dataRow = newTable.NewRow();
  2705. dataRow["BusinessType"] = "投诉";
  2706. dataRow["allcount"] = callInCount_zb;
  2707. dataRow["callcount"] = callInCount_zb;
  2708. dataRow["wxcount"] = 0;
  2709. dataRow["wbcount"] = 0;
  2710. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_zb);
  2711. newTable.Rows.Add(dataRow);
  2712. #endregion
  2713. }
  2714. }
  2715. dataModel.code = 0;
  2716. dataModel.data = newTable;
  2717. }
  2718. catch (Exception ex)
  2719. {
  2720. dataModel.code = 200;
  2721. dataModel.msg = ex.Message;
  2722. }
  2723. return JsonConvert.SerializeObject(dataModel);
  2724. }
  2725. /// <summary>
  2726. /// 接口数据11.04:总数、转办数量、化解数量、转办工单列表、化解工单列表
  2727. /// </summary>
  2728. /// <param name="page">当前页码</param>
  2729. /// <param name="limit">每页数据量</param>
  2730. /// <param name="sqlWhere">查询条件</param>
  2731. /// <returns></returns>
  2732. [ActionName("WorkOrderTypeFromDataNew")]
  2733. public string WorkOrderTypeFromDataNew(DateTime? NowDateTime, string dateParty)
  2734. {
  2735. //数据结果集
  2736. ResponseData dataModel = new ResponseData();
  2737. try
  2738. {
  2739. string startDate = "";
  2740. string endDate = "";
  2741. if (!string.IsNullOrEmpty(dateParty))
  2742. {
  2743. startDate = dateParty.Substring(0, 10);
  2744. endDate = dateParty.Substring(12);
  2745. }
  2746. else
  2747. {
  2748. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  2749. }
  2750. DataTable datas = recordBLL.GetWorkOrderBussTypeFromDataNew(startDate, endDate);
  2751. DataTable newTable = new DataTable();
  2752. newTable.Columns.Add("BusinessType");
  2753. newTable.Columns.Add("allcount");
  2754. newTable.Columns.Add("callcount");
  2755. newTable.Columns.Add("wxcount");
  2756. newTable.Columns.Add("wbcount");
  2757. //newTable.Columns.Add("callCount_zb");
  2758. //newTable.Columns.Add("callCount_kfhj");
  2759. newTable.Columns.Add("Returnvisitproblem"); //概要:F_RETURNVISITPROBLEM
  2760. //newTable.Columns.Add("Returnvisitproblem_zb");
  2761. //newTable.Columns.Add("Returnvisitproblem_kfhj");
  2762. if (datas != null && datas.Rows.Count > 0)
  2763. {
  2764. DataRow dataRow;
  2765. if (datas != null && datas.Rows.Count > 0)
  2766. {
  2767. #region 咨询工单
  2768. int callInCount = 0;
  2769. int callInCount_zxzb = 0;
  2770. int callInCount_zxkfhj = 0;
  2771. string Returnvisitproblem_count= "[]";
  2772. List<string> Returnvisitproblem_zxzb = new List<string>();
  2773. List<string> Returnvisitproblem_zxkfhj = new List<string>();
  2774. //来电工单\留言工单数量
  2775. DataRow[] CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID in (1,2)");
  2776. if (CallRows != null && CallRows.Length > 0)
  2777. {
  2778. for (int i = 0; i < CallRows.Length; i++)
  2779. {
  2780. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2781. {
  2782. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2783. }
  2784. }
  2785. }
  2786. //转办工单数量 1转办 3客服处理
  2787. CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID in (1,2)");
  2788. if (CallRows != null && CallRows.Length > 0)
  2789. {
  2790. for (int i = 0; i < CallRows.Length; i++)
  2791. {
  2792. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2793. {
  2794. callInCount_zxzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2795. }
  2796. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2797. {
  2798. Returnvisitproblem_count ="[]";
  2799. // Returnvisitproblem_zxzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2800. }
  2801. }
  2802. }
  2803. //转办工单数量 1转办 3客服处理
  2804. /*CallRows = datas.Select("BusinessType=6 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2805. if (CallRows != null && CallRows.Length > 0)
  2806. {
  2807. for (int i = 0; i < CallRows.Length; i++)
  2808. {
  2809. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2810. {
  2811. callInCount_zxkfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2812. }
  2813. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2814. {
  2815. Returnvisitproblem_zxkfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2816. }
  2817. }
  2818. }*/
  2819. dataRow = newTable.NewRow();
  2820. dataRow["BusinessType"] = "咨询";
  2821. dataRow["allcount"] = callInCount;
  2822. dataRow["callcount"] = callInCount;
  2823. dataRow["wxcount"] = 0;
  2824. dataRow["wbcount"] = 0;
  2825. dataRow["Returnvisitproblem"] = Returnvisitproblem_count;//JsonConvert.SerializeObject(Returnvisitproblem_zxzb);
  2826. //dataRow["callCount_zb"] = callInCount_zxzb;
  2827. //dataRow["callCount_kfhj"] = callInCount_zxkfhj;
  2828. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_zxzb);
  2829. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_zxkfhj);
  2830. newTable.Rows.Add(dataRow);
  2831. #endregion
  2832. #region 建议工单
  2833. callInCount = 0;
  2834. int callInCount_jyzb = 0;
  2835. int callInCount_jykfhj = 0;
  2836. List<string> Returnvisitproblem_jyzb = new List<string>();
  2837. List<string> Returnvisitproblem_jykfhj = new List<string>();
  2838. //来电工单数量
  2839. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2)");
  2840. if (CallRows != null && CallRows.Length > 0)
  2841. {
  2842. for (int i = 0; i < CallRows.Length; i++)
  2843. {
  2844. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2845. {
  2846. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2847. }
  2848. }
  2849. }
  2850. //转办工单数量 1转办 3客服处理
  2851. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  2852. if (CallRows != null && CallRows.Length > 0)
  2853. {
  2854. for (int i = 0; i < CallRows.Length; i++)
  2855. {
  2856. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2857. {
  2858. callInCount_jyzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2859. }
  2860. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2861. {
  2862. Returnvisitproblem_jyzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2863. }
  2864. }
  2865. }
  2866. //转办工单数量 1转办 3客服处理
  2867. CallRows = datas.Select("BusinessType=14 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2868. if (CallRows != null && CallRows.Length > 0)
  2869. {
  2870. for (int i = 0; i < CallRows.Length; i++)
  2871. {
  2872. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2873. {
  2874. callInCount_jykfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2875. }
  2876. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2877. {
  2878. Returnvisitproblem_jykfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2879. }
  2880. }
  2881. }
  2882. dataRow = newTable.NewRow();
  2883. dataRow["BusinessType"] = "建议";
  2884. dataRow["allcount"] = callInCount_jyzb;
  2885. dataRow["callcount"] = callInCount_jyzb;
  2886. dataRow["wxcount"] = 0;
  2887. dataRow["wbcount"] = 0;
  2888. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jyzb);
  2889. //dataRow["callCount_zb"] = callInCount_jyzb;
  2890. //dataRow["callCount_kfhj"] = callInCount_jykfhj;
  2891. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_jyzb);
  2892. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_jykfhj);
  2893. newTable.Rows.Add(dataRow);
  2894. dataRow = newTable.NewRow();
  2895. dataRow["BusinessType"] = "建议(客服已解释)";
  2896. dataRow["allcount"] = callInCount_jykfhj;
  2897. dataRow["callcount"] = callInCount_jykfhj;
  2898. dataRow["wxcount"] = 0;
  2899. dataRow["wbcount"] = 0;
  2900. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_jykfhj);
  2901. //dataRow["callCount_zb"] = callInCount_zxzb;
  2902. //dataRow["callCount_kfhj"] = callInCount_zxkfhj;
  2903. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_zxzb);
  2904. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_zxkfhj);
  2905. newTable.Rows.Add(dataRow);
  2906. #endregion
  2907. #region 表扬工单
  2908. callInCount = 0;
  2909. int callInCount_byzb = 0;
  2910. int callInCount_bykfhj = 0;
  2911. List<string> Returnvisitproblem_byzb = new List<string>();
  2912. List<string> Returnvisitproblem_bykfhj = new List<string>();
  2913. //来电工单数量
  2914. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID in (1,2) ");
  2915. if (CallRows != null && CallRows.Length > 0)
  2916. {
  2917. for (int i = 0; i < CallRows.Length; i++)
  2918. {
  2919. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2920. {
  2921. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2922. }
  2923. }
  2924. }
  2925. //转办工单数量 1转办
  2926. CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID in (1,2) ");
  2927. if (CallRows != null && CallRows.Length > 0)
  2928. {
  2929. for (int i = 0; i < CallRows.Length; i++)
  2930. {
  2931. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2932. {
  2933. callInCount_byzb += int.Parse(CallRows[i]["callInCount"].ToString());
  2934. }
  2935. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2936. {
  2937. Returnvisitproblem_byzb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2938. }
  2939. }
  2940. }
  2941. //转办工单数量 3客服处理
  2942. /*CallRows = datas.Select("BusinessType=18 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  2943. if (CallRows != null && CallRows.Length > 0)
  2944. {
  2945. for (int i = 0; i < CallRows.Length; i++)
  2946. {
  2947. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2948. {
  2949. callInCount_bykfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  2950. }
  2951. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2952. {
  2953. Returnvisitproblem_bykfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  2954. }
  2955. }
  2956. }*/
  2957. dataRow = newTable.NewRow();
  2958. dataRow["BusinessType"] = "表扬";
  2959. dataRow["allcount"] = callInCount_byzb;
  2960. dataRow["callcount"] = callInCount_byzb;
  2961. dataRow["wxcount"] = 0;
  2962. dataRow["wbcount"] = 0;
  2963. dataRow["Returnvisitproblem"] =JsonConvert.SerializeObject(Returnvisitproblem_byzb);
  2964. //dataRow["callCount_zb"] = callInCount_byzb;
  2965. //dataRow["callCount_kfhj"] = callInCount_bykfhj;
  2966. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_byzb);
  2967. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_bykfhj);
  2968. newTable.Rows.Add(dataRow);
  2969. #endregion
  2970. #region 挂失工单
  2971. callInCount = 0;
  2972. int callInCount_gszb = 0;
  2973. int callInCount_gskfhj = 0;
  2974. List<string> Returnvisitproblem_gszb = new List<string>();
  2975. List<string> Returnvisitproblem_gskfhj = new List<string>();
  2976. //来电工单数量
  2977. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID in (1,2) ");
  2978. if (CallRows != null && CallRows.Length > 0)
  2979. {
  2980. for (int i = 0; i < CallRows.Length; i++)
  2981. {
  2982. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2983. {
  2984. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  2985. }
  2986. }
  2987. }
  2988. //转办工单数量 1转办
  2989. CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID in (1,2) ");
  2990. if (CallRows != null && CallRows.Length > 0)
  2991. {
  2992. for (int i = 0; i < CallRows.Length; i++)
  2993. {
  2994. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  2995. {
  2996. callInCount_gszb += int.Parse(CallRows[i]["callInCount"].ToString());
  2997. }
  2998. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  2999. {
  3000. Returnvisitproblem_gszb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  3001. }
  3002. }
  3003. }
  3004. #region
  3005. //转办工单数量 3客服处理
  3006. /*CallRows = datas.Select("BusinessType=19 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  3007. if (CallRows != null && CallRows.Length > 0)
  3008. {
  3009. for (int i = 0; i < CallRows.Length; i++)
  3010. {
  3011. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3012. {
  3013. callInCount_gskfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  3014. }
  3015. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  3016. {
  3017. Returnvisitproblem_gskfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  3018. }
  3019. }
  3020. }*/
  3021. #endregion
  3022. dataRow = newTable.NewRow();
  3023. dataRow["BusinessType"] = "挂失";
  3024. dataRow["allcount"] = callInCount_gszb;
  3025. dataRow["callcount"] = callInCount_gszb;
  3026. dataRow["wxcount"] = 0;
  3027. dataRow["wbcount"] = 0;
  3028. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_gszb);
  3029. //dataRow["callCount_zb"] = callInCount_gszb;
  3030. //dataRow["callCount_kfhj"] = callInCount_gskfhj;
  3031. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_gszb);
  3032. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_gskfhj);
  3033. newTable.Rows.Add(dataRow);
  3034. #endregion
  3035. #region 投诉工单
  3036. callInCount = 0;
  3037. int callInCount_tszb = 0;
  3038. int callInCount_tskfhj = 0;
  3039. List<string> Returnvisitproblem_tszb = new List<string>();
  3040. List<string> Returnvisitproblem_tskfhj = new List<string>();
  3041. //来电工单数量
  3042. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2)");
  3043. if (CallRows != null && CallRows.Length > 0)
  3044. {
  3045. for (int i = 0; i < CallRows.Length; i++)
  3046. {
  3047. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3048. {
  3049. callInCount += int.Parse(CallRows[i]["callInCount"].ToString());
  3050. }
  3051. }
  3052. }
  3053. //转办工单数量 1转办
  3054. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=1");
  3055. if (CallRows != null && CallRows.Length > 0)
  3056. {
  3057. for (int i = 0; i < CallRows.Length; i++)
  3058. {
  3059. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3060. {
  3061. callInCount_tszb += int.Parse(CallRows[i]["callInCount"].ToString());
  3062. }
  3063. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  3064. {
  3065. Returnvisitproblem_tszb.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  3066. }
  3067. }
  3068. }
  3069. //转办工单数量 3客服处理
  3070. CallRows = datas.Select("BusinessType=3 and F_REPAIRMANID in (1,2) and F_WORKORDERTYPEID=3");
  3071. if (CallRows != null && CallRows.Length > 0)
  3072. {
  3073. for (int i = 0; i < CallRows.Length; i++)
  3074. {
  3075. if (CallRows[i]["callInCount"] != null && !string.IsNullOrEmpty(CallRows[i]["callInCount"].ToString()))
  3076. {
  3077. callInCount_tskfhj += int.Parse(CallRows[i]["callInCount"].ToString());
  3078. }
  3079. if (CallRows[i]["F_RETURNVISITPROBLEM"].ToString().Trim() != "")
  3080. {
  3081. Returnvisitproblem_tskfhj.Add(CallRows[i]["F_RETURNVISITPROBLEM"].ToString());
  3082. }
  3083. }
  3084. }
  3085. dataRow = newTable.NewRow();
  3086. dataRow["BusinessType"] = "投诉";
  3087. dataRow["allcount"] = callInCount_tszb;
  3088. dataRow["callcount"] = callInCount_tszb;
  3089. dataRow["wxcount"] = 0;
  3090. dataRow["wbcount"] = 0;
  3091. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_tszb);
  3092. //dataRow["callCount_zb"] = callInCount_tszb;
  3093. //dataRow["callCount_kfhj"] = callInCount_tskfhj;
  3094. //dataRow["Returnvisitproblem_zb"] = JsonConvert.SerializeObject(Returnvisitproblem_tszb);
  3095. //dataRow["Returnvisitproblem_kfhj"] = JsonConvert.SerializeObject(Returnvisitproblem_tskfhj);
  3096. newTable.Rows.Add(dataRow);
  3097. dataRow = newTable.NewRow();
  3098. dataRow["BusinessType"] = "投诉(客服已化解)";
  3099. dataRow["allcount"] = callInCount_tskfhj;
  3100. dataRow["callcount"] = callInCount_tskfhj;
  3101. dataRow["wxcount"] = 0;
  3102. dataRow["wbcount"] = 0;
  3103. dataRow["Returnvisitproblem"] = JsonConvert.SerializeObject(Returnvisitproblem_tskfhj);
  3104. newTable.Rows.Add(dataRow);
  3105. #endregion
  3106. }
  3107. }
  3108. dataModel.code = 0;
  3109. dataModel.data = newTable;
  3110. }
  3111. catch (Exception ex)
  3112. {
  3113. dataModel.code = 200;
  3114. dataModel.msg = ex.Message;
  3115. }
  3116. return JsonConvert.SerializeObject(dataModel);
  3117. }
  3118. #endregion
  3119. #endregion
  3120. #region 坐席业务量统计
  3121. public ActionResult WorkOrderTypeUserMath()
  3122. {
  3123. WorkOrderMyModel model = new WorkOrderMyModel();
  3124. return View(model);
  3125. }
  3126. BLL.UserAccount userBLL = new BLL.UserAccount();
  3127. /// <summary>
  3128. /// 获取工单信息
  3129. /// </summary>
  3130. /// <param name="page">当前页码</param>
  3131. /// <param name="limit">每页数据量</param>
  3132. /// <param name="sqlWhere">查询条件</param>
  3133. /// <returns></returns>
  3134. [ActionName("WorkOrderTypeUserMathData")]
  3135. [HttpGet]
  3136. public string WorkOrderTypeUserMathData(DateTime? NowDateTime, string dateParty)
  3137. {
  3138. //数据结果集
  3139. ResponseData dataModel = new ResponseData();
  3140. try
  3141. {
  3142. string startDate = "";
  3143. string endDate = "";
  3144. if (!string.IsNullOrEmpty(dateParty))
  3145. {
  3146. startDate = dateParty.Substring(0, 10);
  3147. endDate = dateParty.Substring(12);
  3148. }
  3149. else
  3150. {
  3151. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3152. }
  3153. DataTable datas = recordBLL.GetWorkOrderUeserData(startDate, endDate);
  3154. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3155. DataTable newTable = new DataTable();
  3156. newTable.Columns.Add("坐席工号");
  3157. newTable.Columns.Add("坐席姓名");
  3158. newTable.Columns.Add("业务数量");
  3159. newTable.Columns.Add("语音业务数量");
  3160. newTable.Columns.Add("在线业务数量");
  3161. newTable.Columns.Add("微信业务数量");
  3162. newTable.Columns.Add("微博业务数量");
  3163. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3164. {
  3165. foreach (DataRow row in userTable.Rows)
  3166. {
  3167. DataRow newRow = newTable.NewRow();
  3168. newRow[0] = row["F_UserCode"];
  3169. newRow[1] = row["F_UserName"];
  3170. int totalCount2 = 0;
  3171. int totalCount3 = 0;
  3172. int totalCount4 = 0;
  3173. int totalCount5 = 0;
  3174. int totalCount6 = 0;
  3175. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3176. if (thisUserRows != null && thisUserRows.Length > 0)
  3177. {
  3178. foreach (DataRow collRow in thisUserRows)
  3179. {
  3180. if (!string.IsNullOrEmpty(collRow["业务量"].ToString()))
  3181. {
  3182. int thisCount = int.Parse(collRow["业务量"].ToString());
  3183. totalCount2 += thisCount;
  3184. if (!string.IsNullOrEmpty(collRow["渠道"].ToString()))
  3185. {
  3186. int qudaoID = int.Parse(collRow["渠道"].ToString());
  3187. if (qudaoID == 1)
  3188. {
  3189. totalCount3 += thisCount;
  3190. }
  3191. else if (qudaoID == 2)
  3192. {
  3193. totalCount3 += thisCount;
  3194. }
  3195. else if (qudaoID == 3)
  3196. {
  3197. totalCount4 += thisCount;
  3198. totalCount5 += thisCount;
  3199. }
  3200. else if (qudaoID == 4)
  3201. {
  3202. totalCount4 += thisCount;
  3203. totalCount6 += thisCount;
  3204. }
  3205. }
  3206. else
  3207. {
  3208. totalCount3 += thisCount;
  3209. }
  3210. }
  3211. }
  3212. }
  3213. newRow[2] = totalCount2;
  3214. newRow[3] = totalCount3;
  3215. newRow[4] = totalCount4;
  3216. newRow[5] = totalCount5;
  3217. newRow[6] = totalCount6;
  3218. newTable.Rows.Add(newRow);
  3219. }
  3220. }
  3221. dataModel.code = 0;
  3222. dataModel.data = newTable;
  3223. return JsonConvert.SerializeObject(dataModel);
  3224. }
  3225. catch (Exception ex)
  3226. {
  3227. dataModel.code = 200;
  3228. dataModel.msg = ex.Message;
  3229. return JsonConvert.SerializeObject(dataModel);
  3230. }
  3231. }
  3232. /// <summary>
  3233. /// 图标数据
  3234. /// </summary>
  3235. /// <param name="page">当前页码</param>
  3236. /// <param name="limit">每页数据量</param>
  3237. /// <param name="sqlWhere">查询条件</param>
  3238. /// <returns></returns>
  3239. public string WorkOrderTypeUserMathChartData(DateTime? NowDateTime, string dateParty)
  3240. {
  3241. WorkOrderTypeUserMathModel resultModel = new WorkOrderTypeUserMathModel();
  3242. resultModel.bottom = "";
  3243. //数据结果集
  3244. ResponseData dataModel = new ResponseData();
  3245. string startDate = "";
  3246. string endDate = "";
  3247. if (!string.IsNullOrEmpty(dateParty))
  3248. {
  3249. startDate = dateParty.Substring(0, 10);
  3250. endDate = dateParty.Substring(12);
  3251. }
  3252. else
  3253. {
  3254. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3255. }
  3256. DataTable datas = recordBLL.GetWorkOrderUeserData(startDate, endDate);
  3257. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3258. DataTable newTable = new DataTable();
  3259. newTable.Columns.Add("坐席工号");
  3260. newTable.Columns.Add("坐席姓名");
  3261. newTable.Columns.Add("业务数量");
  3262. newTable.Columns.Add("语音业务数量");
  3263. newTable.Columns.Add("在线业务数量");
  3264. newTable.Columns.Add("微信业务数量");
  3265. newTable.Columns.Add("微博业务数量");
  3266. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3267. {
  3268. foreach (DataRow row in userTable.Rows)
  3269. {
  3270. resultModel.bottom += ",'" + row["F_UserName"].ToString() + "'";
  3271. int totalCount2 = 0;
  3272. int totalCount3 = 0;
  3273. int totalCount4 = 0;
  3274. int totalCount5 = 0;
  3275. int totalCount6 = 0;
  3276. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3277. if (thisUserRows != null && thisUserRows.Length > 0)
  3278. {
  3279. foreach (DataRow collRow in thisUserRows)
  3280. {
  3281. if (!string.IsNullOrEmpty(collRow["业务量"].ToString()))
  3282. {
  3283. int thisCount = int.Parse(collRow["业务量"].ToString());
  3284. totalCount2 += thisCount;
  3285. if (!string.IsNullOrEmpty(collRow["渠道"].ToString()))
  3286. {
  3287. int qudaoID = int.Parse(collRow["渠道"].ToString());
  3288. if (qudaoID == 1)
  3289. {
  3290. totalCount3 += thisCount;
  3291. }
  3292. else if (qudaoID == 2)
  3293. {
  3294. totalCount3 += thisCount;
  3295. }
  3296. else if (qudaoID == 3)
  3297. {
  3298. totalCount4 += thisCount;
  3299. totalCount5 += thisCount;
  3300. }
  3301. else if (qudaoID == 4)
  3302. {
  3303. totalCount4 += thisCount;
  3304. totalCount6 += thisCount;
  3305. }
  3306. }
  3307. else
  3308. {
  3309. totalCount3 += thisCount;
  3310. }
  3311. }
  3312. }
  3313. }
  3314. resultModel.d1 += "," + totalCount2;
  3315. resultModel.d2 += "," + totalCount3;
  3316. resultModel.d3 += "," + totalCount4;
  3317. resultModel.d4 += "," + totalCount5;
  3318. resultModel.d5 += "," + totalCount6;
  3319. }
  3320. }
  3321. if (!string.IsNullOrEmpty(resultModel.bottom))
  3322. {
  3323. resultModel.bottom = "[" + resultModel.bottom.Trim(',') + "]";
  3324. }
  3325. if (!string.IsNullOrEmpty(resultModel.d1))
  3326. {
  3327. resultModel.d1 = "[" + resultModel.d1.Trim(',') + "]";
  3328. }
  3329. if (!string.IsNullOrEmpty(resultModel.d2))
  3330. {
  3331. resultModel.d2 = "[" + resultModel.d2.Trim(',') + "]";
  3332. }
  3333. if (!string.IsNullOrEmpty(resultModel.d3))
  3334. {
  3335. resultModel.d3 = "[" + resultModel.d3.Trim(',') + "]";
  3336. }
  3337. if (!string.IsNullOrEmpty(resultModel.d4))
  3338. {
  3339. resultModel.d4 = "[" + resultModel.d2.Trim(',') + "]";
  3340. }
  3341. if (!string.IsNullOrEmpty(resultModel.d5))
  3342. {
  3343. resultModel.d5 = "[" + resultModel.d5.Trim(',') + "]";
  3344. }
  3345. return JsonConvert.SerializeObject(resultModel);
  3346. }
  3347. #endregion
  3348. #region 分渠道业务统计
  3349. public ActionResult WorkOrderFrom()
  3350. {
  3351. WorkOrderMyModel model = new WorkOrderMyModel();
  3352. return View(model);
  3353. }
  3354. /// <summary>
  3355. /// 获取工单信息
  3356. /// </summary>
  3357. /// <param name="page">当前页码</param>
  3358. /// <param name="limit">每页数据量</param>
  3359. /// <param name="sqlWhere">查询条件</param>
  3360. /// <returns></returns>
  3361. [ActionName("WorkOrderFromData")]
  3362. [HttpGet]
  3363. public string WorkOrderFromData(DateTime? NowDateTime, string dateParty)
  3364. {
  3365. //数据结果集
  3366. ResponseData dataModel = new ResponseData();
  3367. try
  3368. {
  3369. string startDate = "";
  3370. string endDate = "";
  3371. if (!string.IsNullOrEmpty(dateParty))
  3372. {
  3373. startDate = dateParty.Substring(0, 10);
  3374. endDate = dateParty.Substring(12);
  3375. }
  3376. else
  3377. {
  3378. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3379. }
  3380. DataTable datas = recordBLL.GetWorkOrderFrom(startDate, endDate);
  3381. DataTable newTable = new DataTable();
  3382. newTable.Columns.Add("渠道");
  3383. newTable.Columns.Add("工单数量");
  3384. //微信业务工单数
  3385. int wxxtCount = WXWorkOrderCount(3, startDate, endDate);
  3386. //微博业务工单数
  3387. int wbxtCount = WXWorkOrderCount(4, startDate, endDate);
  3388. //语音数量
  3389. int callCount = 0;
  3390. //微信数量
  3391. int wxCount = 0;
  3392. //微博数量
  3393. int wbCount = 0;
  3394. if (datas != null && datas.Rows.Count > 0)
  3395. {
  3396. foreach (DataRow thisRow in datas.Rows)
  3397. {
  3398. //工单数量
  3399. int thisRowCount = 0;
  3400. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  3401. {
  3402. thisRowCount = int.Parse(thisRow["callInCount"].ToString());
  3403. }
  3404. //业务渠道
  3405. string bussFrtom = thisRow["渠道"].ToString();
  3406. if (!string.IsNullOrEmpty(bussFrtom))
  3407. {
  3408. if (bussFrtom == "1" || bussFrtom == "2")
  3409. {
  3410. callCount += thisRowCount;
  3411. }
  3412. else if (bussFrtom == "3")
  3413. {
  3414. wxCount += thisRowCount;
  3415. }
  3416. else if (bussFrtom == "4")
  3417. {
  3418. wbCount += thisRowCount;
  3419. }
  3420. }
  3421. else
  3422. {
  3423. callCount += thisRowCount;
  3424. }
  3425. }
  3426. }
  3427. wxCount = wxCount + wxxtCount;
  3428. wbCount = wbCount + wbxtCount;
  3429. DataRow dataRow = newTable.NewRow();
  3430. dataRow["渠道"] = "语音业务数";
  3431. dataRow["工单数量"] = callCount;
  3432. newTable.Rows.Add(dataRow);
  3433. DataRow dataRow1 = newTable.NewRow();
  3434. dataRow1["渠道"] = "微信业务数";
  3435. dataRow1["工单数量"] = wxCount;
  3436. newTable.Rows.Add(dataRow1);
  3437. DataRow dataRow2 = newTable.NewRow();
  3438. dataRow2["渠道"] = "微博业务数";
  3439. dataRow2["工单数量"] = wbCount;
  3440. newTable.Rows.Add(dataRow2);
  3441. DataRow dataRow3 = newTable.NewRow();
  3442. dataRow3["渠道"] = "合计(不含未分类)";
  3443. dataRow3["工单数量"] = callCount + wxCount + wbCount;
  3444. newTable.Rows.Add(dataRow3);
  3445. dataModel.code = 0;
  3446. dataModel.data = newTable;
  3447. return JsonConvert.SerializeObject(dataModel);
  3448. }
  3449. catch (Exception ex)
  3450. {
  3451. dataModel.code = 200;
  3452. dataModel.msg = ex.Message;
  3453. return JsonConvert.SerializeObject(dataModel);
  3454. }
  3455. }
  3456. /// <summary>
  3457. /// 图标数据
  3458. /// </summary>
  3459. /// <param name="page">当前页码</param>
  3460. /// <param name="limit">每页数据量</param>
  3461. /// <param name="sqlWhere">查询条件</param>
  3462. /// <returns></returns>
  3463. public string WorkOrderFromChartData(DateTime? NowDateTime, string dateParty)
  3464. {
  3465. //数据结果集
  3466. MainChartModel dataModel = new MainChartModel();
  3467. string startDate = "";
  3468. string endDate = "";
  3469. if (!string.IsNullOrEmpty(dateParty))
  3470. {
  3471. startDate = dateParty.Substring(0, 10);
  3472. endDate = dateParty.Substring(12);
  3473. }
  3474. else
  3475. {
  3476. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3477. }
  3478. DataTable datas = recordBLL.GetWorkOrderFrom(startDate, endDate);
  3479. DataTable newTable = new DataTable();
  3480. newTable.Columns.Add("渠道");
  3481. newTable.Columns.Add("工单数量");
  3482. //微信业务工单数
  3483. int wxxtCount = WXWorkOrderCount(3, startDate, endDate);
  3484. //微博业务工单数
  3485. int wbxtCount = WXWorkOrderCount(4, startDate, endDate);
  3486. if (datas != null && datas.Rows.Count > 0)
  3487. {
  3488. //语音数量
  3489. int callCount = 0;
  3490. //微信数量
  3491. int wxCount = 0;
  3492. //微博数量
  3493. int wbCount = 0;
  3494. foreach (DataRow thisRow in datas.Rows)
  3495. {
  3496. //工单数量
  3497. int thisRowCount = 0;
  3498. if (!string.IsNullOrEmpty(thisRow["callInCount"].ToString()))
  3499. {
  3500. thisRowCount = int.Parse(thisRow["callInCount"].ToString());
  3501. }
  3502. //业务渠道
  3503. string bussFrtom = thisRow["渠道"].ToString();
  3504. if (!string.IsNullOrEmpty(bussFrtom))
  3505. {
  3506. if (bussFrtom == "1" || bussFrtom == "2")
  3507. {
  3508. callCount += thisRowCount;
  3509. }
  3510. else if (bussFrtom == "3")
  3511. {
  3512. wxCount += thisRowCount;
  3513. }
  3514. else if (bussFrtom == "4")
  3515. {
  3516. wbCount += thisRowCount;
  3517. }
  3518. }
  3519. else
  3520. {
  3521. callCount += thisRowCount;
  3522. }
  3523. }
  3524. DataRow dataRow = newTable.NewRow();
  3525. dataRow["渠道"] = "语音";
  3526. dataRow["工单数量"] = callCount;
  3527. newTable.Rows.Add(dataRow);
  3528. DataRow dataRow1 = newTable.NewRow();
  3529. dataRow1["渠道"] = "微信";
  3530. dataRow1["工单数量"] = wxCount+ wxxtCount;
  3531. newTable.Rows.Add(dataRow1);
  3532. DataRow dataRow2 = newTable.NewRow();
  3533. dataRow2["渠道"] = "微博";
  3534. dataRow2["工单数量"] = wbCount+ wbxtCount;
  3535. newTable.Rows.Add(dataRow2);
  3536. }
  3537. if (newTable != null && newTable.Rows.Count > 0)
  3538. {
  3539. string[] strArr = new string[newTable.Rows.Count];
  3540. string contentArr = "";
  3541. for (int i = 0; i < newTable.Rows.Count; i++)
  3542. {
  3543. strArr[i] = newTable.Rows[i]["渠道"].ToString();
  3544. if (i == 0)
  3545. {
  3546. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["渠道"].ToString() + "' }";
  3547. }
  3548. else
  3549. {
  3550. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["渠道"].ToString() + "' }";
  3551. }
  3552. }
  3553. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  3554. dataModel.datas = "[" + contentArr + "]";
  3555. }
  3556. return JsonConvert.SerializeObject(dataModel);
  3557. }
  3558. #endregion
  3559. #region 坐席处理方式业务量统计
  3560. public ActionResult WorkOrderTrainFunctionMath()
  3561. {
  3562. WorkOrderMyModel model = new WorkOrderMyModel();
  3563. return View(model);
  3564. }
  3565. /// <summary>
  3566. /// 获取工单信息
  3567. /// </summary>
  3568. /// <param name="page">当前页码</param>
  3569. /// <param name="limit">每页数据量</param>
  3570. /// <param name="sqlWhere">查询条件</param>
  3571. /// <returns></returns>
  3572. [ActionName("WorkOrderTrainFunctionMathData")]
  3573. [HttpGet]
  3574. public string WorkOrderTrainFunctionMathData(DateTime? NowDateTime, string dateParty)
  3575. {
  3576. //数据结果集
  3577. ResponseData dataModel = new ResponseData();
  3578. string startDate = "";
  3579. string endDate = "";
  3580. if (!string.IsNullOrEmpty(dateParty))
  3581. {
  3582. startDate = dateParty.Substring(0, 10);
  3583. endDate = dateParty.Substring(12);
  3584. }
  3585. else
  3586. {
  3587. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3588. }
  3589. DataTable datas = recordBLL.GetWorkOrderTrainFunction(startDate, endDate);
  3590. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3591. DataTable newTable = new DataTable();
  3592. newTable.Columns.Add("坐席工号");
  3593. newTable.Columns.Add("坐席姓名");
  3594. newTable.Columns.Add("业务数量");
  3595. newTable.Columns.Add("咨询");
  3596. newTable.Columns.Add("建议");
  3597. newTable.Columns.Add("表扬");
  3598. newTable.Columns.Add("挂失");
  3599. newTable.Columns.Add("投诉");
  3600. newTable.Columns.Add("转办投诉");
  3601. newTable.Columns.Add("现场处理投诉");
  3602. newTable.Columns.Add("客服处理投诉");
  3603. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3604. {
  3605. foreach (DataRow row in userTable.Rows)
  3606. {
  3607. DataRow newRow = newTable.NewRow();
  3608. newRow[0] = row["F_UserCode"];
  3609. newRow[1] = row["F_UserName"];
  3610. int totalCount2 = 0;
  3611. int totalCount3 = 0;
  3612. int totalCount4 = 0;
  3613. int totalCount5 = 0;
  3614. int totalCount6 = 0;
  3615. int totalCount7 = 0;
  3616. int totalCount8 = 0;
  3617. int totalCount9 = 0;
  3618. int totalCount10 = 0;
  3619. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3620. if (thisUserRows != null && thisUserRows.Length > 0)
  3621. {
  3622. foreach (DataRow collRow in thisUserRows)
  3623. {
  3624. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3625. {
  3626. int thisCount = int.Parse(collRow["业务量"].ToString());
  3627. totalCount2 += thisCount;
  3628. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3629. {
  3630. int qudaoID = int.Parse(collRow["业务类别"].ToString());
  3631. int blFunction = int.Parse(collRow["处理方式"].ToString());
  3632. if (qudaoID == 6)
  3633. {
  3634. totalCount3 += thisCount;
  3635. }
  3636. else if (qudaoID == 14)
  3637. {
  3638. totalCount4 += thisCount;
  3639. }
  3640. else if (qudaoID == 18)
  3641. {
  3642. totalCount5 += thisCount;
  3643. }
  3644. else if (qudaoID == 19)
  3645. {
  3646. totalCount6 += thisCount;
  3647. }
  3648. else if (qudaoID == 3)
  3649. {
  3650. totalCount7 += thisCount;
  3651. if (blFunction == 1)
  3652. {
  3653. totalCount8 += thisCount;
  3654. }
  3655. else if (blFunction == 2)
  3656. {
  3657. totalCount9 += thisCount;
  3658. }
  3659. else if (blFunction == 3)
  3660. {
  3661. totalCount10 += thisCount;
  3662. }
  3663. }
  3664. }
  3665. }
  3666. }
  3667. }
  3668. newRow[2] = totalCount2;
  3669. newRow[3] = totalCount3;
  3670. newRow[4] = totalCount4;
  3671. newRow[5] = totalCount5;
  3672. newRow[6] = totalCount6;
  3673. newRow[7] = totalCount7;
  3674. newRow[8] = totalCount8;
  3675. newRow[9] = totalCount9;
  3676. newRow[10] = totalCount10;
  3677. newTable.Rows.Add(newRow);
  3678. }
  3679. }
  3680. dataModel.code = 0;
  3681. dataModel.data = newTable;
  3682. return JsonConvert.SerializeObject(dataModel);
  3683. }
  3684. /// <summary>
  3685. /// 图标数据
  3686. /// </summary>
  3687. /// <param name="page">当前页码</param>
  3688. /// <param name="limit">每页数据量</param>
  3689. /// <param name="sqlWhere">查询条件</param>
  3690. /// <returns></returns>
  3691. public string WorkOrderTrainFunctionMathChartData(DateTime? NowDateTime, string dateParty)
  3692. {
  3693. WorkOrderTypeUserMathModel resultModel = new WorkOrderTypeUserMathModel();
  3694. //数据结果集
  3695. //数据结果集
  3696. ResponseData dataModel = new ResponseData();
  3697. string startDate = "";
  3698. string endDate = "";
  3699. if (!string.IsNullOrEmpty(dateParty))
  3700. {
  3701. startDate = dateParty.Substring(0, 10);
  3702. endDate = dateParty.Substring(12);
  3703. }
  3704. else
  3705. {
  3706. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3707. }
  3708. DataTable datas = recordBLL.GetWorkOrderTrainFunction(startDate, endDate);
  3709. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3710. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3711. {
  3712. foreach (DataRow row in userTable.Rows)
  3713. {
  3714. resultModel.bottom += ",'" + row["F_UserName"].ToString() + "'";
  3715. int totalCount2 = 0;
  3716. int totalCount3 = 0;
  3717. int totalCount4 = 0;
  3718. int totalCount5 = 0;
  3719. int totalCount6 = 0;
  3720. int totalCount7 = 0;
  3721. int totalCount8 = 0;
  3722. int totalCount9 = 0;
  3723. int totalCount10 = 0;
  3724. DataRow[] thisUserRows = datas.Select("坐席工号='" + row["F_UserCode"] + "'");
  3725. if (thisUserRows != null && thisUserRows.Length > 0)
  3726. {
  3727. foreach (DataRow collRow in thisUserRows)
  3728. {
  3729. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3730. {
  3731. int thisCount = int.Parse(collRow["业务量"].ToString());
  3732. totalCount2 += thisCount;
  3733. if (!string.IsNullOrEmpty(collRow["业务类别"].ToString()))
  3734. {
  3735. int qudaoID = int.Parse(collRow["业务类别"].ToString());
  3736. int blFunction = int.Parse(collRow["处理方式"].ToString());
  3737. if (qudaoID == 6)
  3738. {
  3739. totalCount3 += thisCount;
  3740. }
  3741. else if (qudaoID == 14)
  3742. {
  3743. totalCount4 += thisCount;
  3744. }
  3745. else if (qudaoID == 18)
  3746. {
  3747. totalCount5 += thisCount;
  3748. }
  3749. else if (qudaoID == 19)
  3750. {
  3751. totalCount6 += thisCount;
  3752. }
  3753. else if (qudaoID == 3)
  3754. {
  3755. totalCount7 += thisCount;
  3756. if (blFunction == 1)
  3757. {
  3758. totalCount8 += thisCount;
  3759. }
  3760. else if (blFunction == 2)
  3761. {
  3762. totalCount9 += thisCount;
  3763. }
  3764. else if (blFunction == 3)
  3765. {
  3766. totalCount10 += thisCount;
  3767. }
  3768. }
  3769. }
  3770. }
  3771. }
  3772. }
  3773. resultModel.d1 += "," + totalCount2;
  3774. resultModel.d2 += "," + totalCount3;
  3775. resultModel.d3 += "," + totalCount4;
  3776. resultModel.d4 += "," + totalCount5;
  3777. resultModel.d5 += "," + totalCount6;
  3778. resultModel.d6 += "," + totalCount7;
  3779. resultModel.d7 += "," + totalCount8;
  3780. resultModel.d8 += "," + totalCount9;
  3781. resultModel.d9 += "," + totalCount10;
  3782. }
  3783. resultModel.bottom = "[" + resultModel.bottom.Trim(',') + "]";
  3784. resultModel.d1 = "[" + resultModel.d1.Trim(',') + "]";
  3785. resultModel.d2 = "[" + resultModel.d2.Trim(',') + "]";
  3786. resultModel.d3 = "[" + resultModel.d3.Trim(',') + "]";
  3787. resultModel.d4 = "[" + resultModel.d4.Trim(',') + "]";
  3788. resultModel.d5 = "[" + resultModel.d5.Trim(',') + "]";
  3789. resultModel.d6 = "[" + resultModel.d6.Trim(',') + "]";
  3790. resultModel.d7 = "[" + resultModel.d7.Trim(',') + "]";
  3791. resultModel.d8 = "[" + resultModel.d8.Trim(',') + "]";
  3792. resultModel.d9 = "[" + resultModel.d9.Trim(',') + "]";
  3793. }
  3794. return JsonConvert.SerializeObject(resultModel);
  3795. }
  3796. #endregion
  3797. #region 坐席话务量统计
  3798. public ActionResult CallTimeMath()
  3799. {
  3800. WorkOrderMyModel model = new WorkOrderMyModel();
  3801. return View(model);
  3802. }
  3803. /// <summary>
  3804. /// 获取工单信息
  3805. /// </summary>
  3806. /// <param name="page">当前页码</param>
  3807. /// <param name="limit">每页数据量</param>
  3808. /// <param name="sqlWhere">查询条件</param>
  3809. /// <returns></returns>
  3810. [ActionName("CallTimeMathData")]
  3811. [HttpGet]
  3812. public string CallTimeMathData(DateTime? NowDateTime, string dateParty)
  3813. {
  3814. //数据结果集
  3815. ResponseData dataModel = new ResponseData();
  3816. string startDate = "";
  3817. string endDate = "";
  3818. if (!string.IsNullOrEmpty(dateParty))
  3819. {
  3820. startDate = dateParty.Substring(0, 10);
  3821. endDate = dateParty.Substring(12);
  3822. }
  3823. else
  3824. {
  3825. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3826. }
  3827. DataTable datas = recordBLL.CallTimeMath(startDate, endDate);
  3828. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3829. DataTable newTable = new DataTable();
  3830. newTable.Columns.Add("坐席工号");
  3831. newTable.Columns.Add("坐席姓名");
  3832. newTable.Columns.Add("总通话次数");
  3833. newTable.Columns.Add("接听电话次数");
  3834. newTable.Columns.Add("呼出电话次数");
  3835. newTable.Columns.Add("通话总时长");
  3836. newTable.Columns.Add("平均通话时长");
  3837. newTable.Columns.Add("流失率");
  3838. newTable.Columns.Add("接通率");
  3839. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3840. {
  3841. foreach (DataRow row in userTable.Rows)
  3842. {
  3843. DataRow newRow = newTable.NewRow();
  3844. newRow[0] = row["F_UserCode"];
  3845. newRow[1] = row["F_UserName"];
  3846. int totalCount2 = 0;
  3847. int totalCount3 = 0;
  3848. int totalCount4 = 0;
  3849. int totalCount5 = 0;
  3850. int totalCount6 = 0;
  3851. DataRow[] thisUserRows = datas.Select("userId=" + row["F_UserId"]);
  3852. if (thisUserRows != null && thisUserRows.Length > 0)
  3853. {
  3854. foreach (DataRow collRow in thisUserRows)
  3855. {
  3856. if (!string.IsNullOrEmpty(collRow["呼叫次数"].ToString()))
  3857. {
  3858. int thisCount = int.Parse(collRow["呼叫次数"].ToString());
  3859. totalCount2 += thisCount;
  3860. if (!string.IsNullOrEmpty(collRow["呼叫类型"].ToString()))
  3861. {
  3862. int qudaoID = int.Parse(collRow["呼叫类型"].ToString());
  3863. if (qudaoID == 0)
  3864. {
  3865. totalCount3 += thisCount;
  3866. }
  3867. else if (qudaoID == 1)
  3868. {
  3869. totalCount4 += thisCount;
  3870. }
  3871. }
  3872. }
  3873. if (!string.IsNullOrEmpty(collRow["通话时长"].ToString()))
  3874. {
  3875. int thisCount = int.Parse(collRow["通话时长"].ToString());
  3876. totalCount5 += thisCount;
  3877. }
  3878. }
  3879. }
  3880. if (totalCount2 > 0)
  3881. {
  3882. totalCount6 = (int)totalCount5 / totalCount2;
  3883. }
  3884. #region 计算流失率 通过率
  3885. //string startDatestr = "";
  3886. //string endDatestr = "";
  3887. //if (!string.IsNullOrEmpty(startDate))
  3888. //{
  3889. // startDatestr=" and BeginTime>='" + startDate + " 00:00:00' ";
  3890. //}
  3891. //if (!string.IsNullOrEmpty(endDate))
  3892. //{
  3893. // endDatestr=" and BeginTime<='" + endDate + " 23:59:59' ";
  3894. //}
  3895. //decimal ls= recordBLL.GetRecordCount(string.Format("Userid={0} and RingLongTime>3 and CallState=0 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3896. //decimal tg =recordBLL.GetRecordCount(string.Format("Userid={0} and CallState=1 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3897. //decimal zs = 1.00M*recordBLL.GetRecordCount(string.Format("Userid={0} {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  3898. string lsl = "0%";//流失率
  3899. string jtl = "0%";//通过率
  3900. //if (zs!=0)
  3901. //{
  3902. // lsl = (ls / zs).ToString("P");
  3903. // jtl = (tg / zs).ToString("P");
  3904. //}
  3905. #endregion
  3906. newRow[2] = totalCount2;
  3907. newRow[3] = totalCount3;
  3908. newRow[4] = totalCount4;
  3909. newRow[5] = totalCount5;
  3910. newRow[6] = totalCount6;
  3911. newRow[7] = lsl;
  3912. newRow[8] = jtl;
  3913. newTable.Rows.Add(newRow);
  3914. }
  3915. }
  3916. dataModel.code = 0;
  3917. dataModel.data = newTable;
  3918. return JsonConvert.SerializeObject(dataModel);
  3919. }
  3920. /// <summary>
  3921. /// 图标数据
  3922. /// </summary>
  3923. /// <param name="page">当前页码</param>
  3924. /// <param name="limit">每页数据量</param>
  3925. /// <param name="sqlWhere">查询条件</param>
  3926. /// <returns></returns>
  3927. public string CallTimeMathChartData(DateTime? NowDateTime, string dateParty)
  3928. {
  3929. WorkOrderTypeUserMathModel resultModel = new WorkOrderTypeUserMathModel();
  3930. //数据结果集
  3931. //数据结果集
  3932. ResponseData dataModel = new ResponseData();
  3933. string startDate = "";
  3934. string endDate = "";
  3935. if (!string.IsNullOrEmpty(dateParty))
  3936. {
  3937. startDate = dateParty.Substring(0, 10);
  3938. endDate = dateParty.Substring(12);
  3939. }
  3940. else
  3941. {
  3942. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  3943. }
  3944. DataTable datas = recordBLL.CallTimeMath(startDate, endDate);
  3945. DataTable userTable = userBLL.GetList(" F_SeatFlag=1").Tables[0];
  3946. if (datas != null && datas.Rows.Count > 0 && userTable != null && userTable.Rows.Count > 0)
  3947. {
  3948. foreach (DataRow row in userTable.Rows)
  3949. {
  3950. resultModel.bottom += ",'" + row["F_UserName"].ToString() + "'";
  3951. int totalCount2 = 0;
  3952. int totalCount3 = 0;
  3953. int totalCount4 = 0;
  3954. int totalCount5 = 0;
  3955. int totalCount6 = 0;
  3956. DataRow[] thisUserRows = datas.Select("userId=" + row["F_UserId"]);
  3957. if (thisUserRows != null && thisUserRows.Length > 0)
  3958. {
  3959. foreach (DataRow collRow in thisUserRows)
  3960. {
  3961. if (!string.IsNullOrEmpty(collRow["呼叫次数"].ToString()))
  3962. {
  3963. int thisCount = int.Parse(collRow["呼叫次数"].ToString());
  3964. totalCount2 += thisCount;
  3965. if (!string.IsNullOrEmpty(collRow["呼叫类型"].ToString()))
  3966. {
  3967. int qudaoID = int.Parse(collRow["呼叫类型"].ToString());
  3968. if (qudaoID == 0)
  3969. {
  3970. totalCount3 += thisCount;
  3971. }
  3972. else if (qudaoID == 1)
  3973. {
  3974. totalCount4 += thisCount;
  3975. }
  3976. }
  3977. }
  3978. if (!string.IsNullOrEmpty(collRow["通话时长"].ToString()))
  3979. {
  3980. int thisCount = int.Parse(collRow["通话时长"].ToString());
  3981. totalCount5 += thisCount;
  3982. }
  3983. }
  3984. }
  3985. if (totalCount2 > 0)
  3986. {
  3987. totalCount6 = (int)totalCount5 / totalCount2;
  3988. }
  3989. #region 计算流失率 通过率
  3990. string startDatestr = "";
  3991. string endDatestr = "";
  3992. if (!string.IsNullOrEmpty(startDate))
  3993. {
  3994. startDatestr = " and BeginTime>='" + startDate + " 00:00:00' ";
  3995. }
  3996. if (!string.IsNullOrEmpty(endDate))
  3997. {
  3998. endDatestr = " and BeginTime<='" + endDate + " 23:59:59' ";
  3999. }
  4000. decimal ls = recordBLL.GetRecordCount(string.Format("Userid={0} and RingLongTime>3 and CallState=0 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  4001. decimal tg = recordBLL.GetRecordCount(string.Format("Userid={0} and CallState=1 {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  4002. decimal zs = 1.00M * recordBLL.GetRecordCount(string.Format("Userid={0} {1} {2}", row["F_UserId"], startDatestr, endDatestr));
  4003. string lsl = "0%";//流失率
  4004. string jtl = "0%";//通过率
  4005. if (zs != 0)
  4006. {
  4007. lsl = (ls / zs).ToString("P");
  4008. jtl = (tg / zs).ToString("P");
  4009. }
  4010. #endregion
  4011. resultModel.d1 += "," + totalCount2;
  4012. resultModel.d2 += "," + totalCount3;
  4013. resultModel.d3 += "," + totalCount4;
  4014. resultModel.d4 += "," + totalCount5;
  4015. resultModel.d5 += "," + totalCount6;
  4016. resultModel.d6 += "," + lsl;
  4017. resultModel.d7 += "," + jtl;
  4018. }
  4019. resultModel.bottom = "[" + resultModel.bottom.Trim(',') + "]";
  4020. resultModel.d1 = "[" + resultModel.d1.Trim(',') + "]";
  4021. resultModel.d2 = "[" + resultModel.d2.Trim(',') + "]";
  4022. resultModel.d3 = "[" + resultModel.d3.Trim(',') + "]";
  4023. resultModel.d4 = "[" + resultModel.d4.Trim(',') + "]";
  4024. resultModel.d5 = "[" + resultModel.d5.Trim(',') + "]";
  4025. resultModel.d6 = "[" + resultModel.d6.Trim(',') + "]";
  4026. resultModel.d7 = "[" + resultModel.d7.Trim(',') + "]";
  4027. }
  4028. return JsonConvert.SerializeObject(resultModel);
  4029. }
  4030. #endregion
  4031. #region 热线工作分析报告
  4032. public ActionResult ReportWorkOrderInfo()
  4033. {
  4034. WorkOrderMyModel model = new WorkOrderMyModel();
  4035. return View(model);
  4036. }
  4037. public ActionResult ReportWorkOrderInfoWord(string dateParty,string type)
  4038. {
  4039. string res = "";
  4040. string name = "周";
  4041. string startDate = "";
  4042. string endDate = "";
  4043. if (!string.IsNullOrEmpty(dateParty))
  4044. {
  4045. startDate = dateParty.Substring(0, 10);
  4046. endDate = dateParty.Substring(12);
  4047. }
  4048. else
  4049. {
  4050. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  4051. startDate = DateTime.Now.AddDays(-7).ToString("yyyy-MM-dd");
  4052. }
  4053. try
  4054. {
  4055. switch (type)
  4056. {
  4057. case "0":
  4058. name = "周";
  4059. res = ReportWorkOrderInfoOneWeek(dateParty);
  4060. res = res.Split('^')[0];
  4061. break;
  4062. case "1":
  4063. name = "两周";
  4064. res = ReportWorkOrderInfoTwoWeek(dateParty);
  4065. res = res.Split('^')[0];
  4066. break;
  4067. case "2":
  4068. name = "季度";
  4069. string data1 = ReportWorkOrderInfoQuarterNew(dateParty);
  4070. string[] arr = data1.Split('^');
  4071. string[] strcount = arr[0].Split(',');
  4072. #region 参数
  4073. DateTime now = Convert.ToDateTime(startDate);
  4074. int nowMonth = now.Month; //当前月
  4075. int nowYear = now.Year; //当前年
  4076. int preYear = now.Year - 1;//前一年
  4077. int preMonth = now.Month-1; //上月
  4078. string nowQuarter = "";
  4079. if (nowMonth >= 1 && nowMonth <= 3)
  4080. {
  4081. nowQuarter = "一";
  4082. }
  4083. else if (nowMonth >= 4 && nowMonth <= 6)
  4084. {
  4085. nowQuarter = "二";
  4086. }
  4087. else if (nowMonth >= 7 && nowMonth <= 9)
  4088. {
  4089. nowQuarter = "三";
  4090. }
  4091. else { nowQuarter = "四"; }
  4092. string preQuarter = "";
  4093. if (preMonth >= 1 && preMonth <= 3)
  4094. {
  4095. preQuarter = "一";
  4096. }
  4097. else if (preMonth >= 4 && preMonth <= 6)
  4098. {
  4099. preQuarter = "二";
  4100. }
  4101. else if (preMonth >= 7 && preMonth <= 9)
  4102. {
  4103. preQuarter = "三";
  4104. }
  4105. else { preQuarter = "四"; }
  4106. string bgyear = nowYear + "年";
  4107. string preyear = preYear + "年";
  4108. string bgQuarter = "第" + nowQuarter + "季度";
  4109. string prebgQuarter = "第" + preQuarter + "季度";
  4110. string bgname = bgyear + bgQuarter;
  4111. string prename = "";
  4112. if (nowMonth <= 3)
  4113. {
  4114. prename = preyear + "第四季度";
  4115. }
  4116. else
  4117. {
  4118. prename = bgyear + prebgQuarter;
  4119. }
  4120. #endregion
  4121. #region 报告
  4122. string bgmc = bgname + "服务热线工作分析报告";
  4123. string bgmc1 = "一、" + bgname + "全媒体客服平台受理量统计及分析";
  4124. string bgmc1_nr1 = " 郑州地铁服务热线" + bgname + "全媒体客服平台共受理乘客事务" + strcount[0] + "件,其中热线电话" + strcount[1] + "通、微博互动 " + strcount[2] + "人次、微信互动" + strcount[3] + "人次。";
  4125. string bgmc1_nr2 = " 由上图所示," + bgQuarter + "主要受理量比较平均。同比" + prename + "全媒体客服平台总受理量" + strcount[4] + ",其中热线电话受理量" + strcount[5] + ",微博互动量" + strcount[6] + ",微信互动量" + strcount[7] + "。(" + prebgQuarter + "全媒体客服平台共受理乘客事务" + strcount[8] + "件,其中热线电话" + strcount[9] + "通、微博互动" + strcount[10] + "人次、微信互动" + strcount[11] + "人次)。";
  4126. string bgmc1_tb1 = arr[1];
  4127. string bgmc2 = "二、" + bgname + "服务热线电话受理量统计及分析";
  4128. string bgmc2_nr1 = bgname + "热线电话共受理乘客事务" + strcount[1] + "通,占全媒体客服平台总受理量的" + strcount[12] + ",";
  4129. string data2 = ReportWorkOrderInfoQuarterNewTwo(dateParty);
  4130. arr = data2.Split('^');
  4131. strcount = arr[0].Split(',');
  4132. string bgmc2_nr2 = "日均受理乘客事务约" + strcount[1] + "通/天,人工接听" + strcount[2] + "通,接通率为" + strcount[3] + "。直接答复" + strcount[4] + "通,直接答复率" + strcount[5] + "。转办办理" + strcount[6] + "件,按期回复率" + strcount[7] + "。办理结果回访满意率___%。热线服务满意率___%,平均通话时长___分,来电高峰主要集中在___点至___点,热线客户评价总体满意率___%,乘客满意度较好。";
  4133. string bgmc2_tb1 = arr[1];
  4134. string bgmc2_part1 = "(一)乘客咨询部分";
  4135. string bgmc2_part1_nr1 = "共接听咨询来电" + arr[4] + "通,其中" + arr[5] + "(其他类咨询主要包含咨询地铁计次票售卖相关事宜及郑州地铁·商易行APP相关事宜等。)";
  4136. string bgmc2_part1_nr2 = "其中列车时刻类信息占比最高,占咨询总量的" + arr[6] + ",其次是在线购票类信息占咨询总量的" + arr[7] + "。除常规咨询类问题外,本季度较为突出的咨询问题集中在郑州地铁·商易行APP相关购票业务咨询及违禁品相关规定咨询内容。";
  4137. string data3 = ReportWorkOrderInfoQuarterNewTwoZXMX(dateParty);
  4138. arr = data3.Split('^');
  4139. strcount = arr[0].Split(',');
  4140. string bgmc2_tb2 = arr[1];
  4141. string bgmc2_part2 = "(二)乘客投诉部分";
  4142. string bgmc2_part2_nr1 = bgname + "热线电话共受理乘客来电投诉" + arr[4] + "件,其中转办相关责任部门" + arr[5] + "件,由服务热线化解的投诉" + arr[6] + "件,化解率达高达" + arr[7] + "。";
  4143. string bgmc2_part2_1 = "1、以受理方式为标准的分析情况";
  4144. string bgmc2_tb4= arr[8];
  4145. string bgmc2_part2_1_nr1 = "根据上表数据显示,热线电话受理的投诉量占总投诉量的" + arr[10] + "。";
  4146. string bgmc2_part2_2 = "2、以责任部门为标准的分析情况(转办)";
  4147. string bgmc2_tb5 = arr[9];
  4148. string bgmc2_part2_2_nr1 = "根据上表数据显示,客运服务类投诉占总投诉量的___%,安保类投诉占总投诉量___%。员工服务类投诉___件。客运类主要是员工服务态度不好造成的投诉居多,安保类投诉主要是安检处对喷雾、刀具等物品的检查标准不一致及员工服务态度欠佳等方面。";
  4149. string data4 = ReportWorkOrderInfoQuarterNewTwoQTMX(dateParty);
  4150. arr = data4.Split('^');
  4151. strcount = arr[0].Split(',');
  4152. string bgmc2_part3 = "(三)乘客建议部分";
  4153. string bgmc2_part3_nr1 = "确保地铁安全运营和倡导市民文明低碳出行服务热线也在第一时间将广大乘客反馈的合理化建议及意见反馈给公司。第一季度热线电话受理有效建议" + arr[4] + "件。";
  4154. string bgmc2_part4 = "(四)乘客表扬、挂失部分";
  4155. string bgmc2_part4_nr1 = bgname + "服务热线共帮助乘客找寻失物" + arr[5] + "件,受到乘客来电表扬" + arr[6] + "件。";
  4156. string data5 = ReportWorkOrderInfoQuarterNewTwoWBMX(dateParty);
  4157. arr = data5.Split('^');
  4158. strcount = arr[0].Split(',');
  4159. string bgmc3 = "三、" + bgname + "微博互动受理量统计及分析";
  4160. string bgmc3_nr1 = bgname + "微博互动受理乘客事务" + arr[4] + "件,其中私信___人次、评论___人次、 ___人次。";
  4161. string bgmc3_nr2 = "由上图所示," + bgQuarter + "主要受理量在___月份,___月份受理量突增的原因是受12月20日列车信号故障及春运期间客流急剧增加的影响所致。其中所反映的问题较突出的有:延误证明开具时间及要求;咨询列车时刻信息;咨询列车时刻信息。";
  4162. string data6 = ReportWorkOrderInfoQuarterNewTwoWXMX(dateParty);
  4163. arr = data6.Split('^');
  4164. strcount = arr[0].Split(',');
  4165. string bgmc4 = "四、" + bgname + "微信互动受理量统计及分析";
  4166. string bgmc4_nr1 = bgname + "微信互动受理乘客事务" + arr[4] + "人次。";
  4167. string bgmc4_nr2 = "由上图所示," + bgname + "微信主要受理量在___月份。其中___月份受理量突增的原因与微博突增的原因一致。其中所反映的问题较突出的有:列车时刻信息咨询。";
  4168. res += "<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">";
  4169. res += "<tr><td><h1 style=\"text-align:center;font-family:方正小标宋简体;\">";
  4170. res += "<label id=\"bgmc\">" + bgmc + "</label></h1></td></tr>";
  4171. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4172. res += "<label id=\"bgmc1\">" + bgmc1 + "</label></h2></td></tr>";
  4173. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4174. res += "<label id=\"bgmc1_nr1\">" + bgmc1_nr1 + "</label></h3></td></tr>";
  4175. res += "<tr><td>" + bgmc1_tb1 + "</td></tr>";
  4176. res += "<tr><td>" + "" + "</td></tr>";
  4177. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4178. res += "<label id=\"bgmc1_nr2\">" + bgmc1_nr2 + "</label></h3></td></tr>";
  4179. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4180. res += "<label id=\"bgmc2\">" + bgmc2 + "</label></h2></td></tr>";
  4181. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4182. res += "<label id=\"bgmc2_nr1\">" + bgmc2_nr1 + "</label>";
  4183. res += "<label id=\"bgmc2_nr2\">" + bgmc2_nr2 + "</label></h3></td></tr>";
  4184. res += "<tr><td>" + bgmc2_tb1 + "</td></tr>";
  4185. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4186. res += "<label id=\"bgmc2_part1\">" + bgmc2_part1 + "</label></b></h2></td></tr>";
  4187. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4188. res += "<label id=\"bgmc2_part1_nr1\">" + bgmc2_part1_nr1 + "</label></h3></td></tr>";
  4189. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4190. res += "<label id=\"bgmc2_part1_nr2\">" + bgmc2_part1_nr2 + "</label></h3></td></tr>";
  4191. res += "<tr><td>" + bgmc2_tb2 + "</td></tr>";
  4192. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4193. res += "<label id=\"bgmc2_part2\">" + bgmc2_part2 + "</label></b></h2></td></tr>";
  4194. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4195. res += "<label id=\"bgmc2_part2_nr1\">" + bgmc2_part2_nr1 + "</label></h3></td></tr>";
  4196. res += "<tr><td>" + "" + "</td></tr>";
  4197. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4198. res += "<label id=\"bgmc2_part2_1\">" + bgmc2_part2_1 + "</label></b></h2></td></tr>";
  4199. res += "<tr><td>" + bgmc2_tb4 + "</td></tr>";
  4200. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4201. res += "<label id=\"bgmc2_part2_1_nr1\">" + bgmc2_part2_1_nr1 + "</label></h3></td></tr>";
  4202. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4203. res += "<label id=\"bgmc2_part2_2\">" + bgmc2_part2_2 + "</label></b></h2></td></tr>";
  4204. res += "<tr><td>" + bgmc2_tb5+ "</td></tr>";
  4205. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4206. res += "<label id=\"bgmc2_part2_2_nr1\">" + bgmc2_part2_2_nr1 + "</label></h3></td></tr>";
  4207. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4208. res += "<label id=\"bgmc2_part2_2_nr2\">" + "" + "</label></h3></td></tr>";
  4209. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4210. res += "<label id=\"bgmc2_part3\">" + bgmc2_part3 + "</label></b></h2></td></tr>";
  4211. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4212. res += "<label id=\"bgmc2_part3_nr1\">" + bgmc2_part3_nr1 + "</label></h3></td></tr>";
  4213. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4214. res += "<label id=\"bgmc2_part4\">" + bgmc2_part4 + "</label></b></h2></td></tr>";
  4215. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4216. res += "<label id=\"bgmc2_part4_nr1\">" + bgmc2_part4_nr1 + "</label></h3></td></tr>";
  4217. res += "<tr><td>" + "" + "</td></tr>";
  4218. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4219. res += "<label id=\"bgmc3\">" + bgmc3 + "</label></h2></td></tr>";
  4220. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4221. res += "<label id=\"bgmc3_nr1\">" + bgmc3_nr1 + "</label></h3></td></tr>";
  4222. res += "<tr><td>" + "" + "</td></tr>";
  4223. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4224. res += "<label id=\"bgmc3_nr2\">" + bgmc3_nr2 + "</label></h3></td></tr>";
  4225. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4226. res += "<label id=\"bgmc4\">" + bgmc4 + "</label></h2></td></tr>";
  4227. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4228. res += "<label id=\"bgmc4_nr1\">" + bgmc4_nr1 + "</label></h3></td></tr>";
  4229. res += "<tr><td>" + "" + "</td></tr>";
  4230. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4231. res += "<label id=\"bgmc4_nr2\">" + bgmc4_nr2 + "</label></h3></td></tr></table>";
  4232. #endregion
  4233. break;
  4234. case "3":
  4235. name = "年度";
  4236. string ydata1 = ReportWorkOrderInfoQuarterNew(dateParty);
  4237. string[] yarr = ydata1.Split('^');
  4238. string[] ystrcount = yarr[0].Split(',');
  4239. #region 参数
  4240. DateTime ynow = Convert.ToDateTime(startDate);
  4241. int ynowMonth = ynow.Month; //当前月
  4242. int ynowYear = ynow.Year; //当前年
  4243. int ypreYear = ynow.Year - 1;//前一年
  4244. int ypreMonth = ynow.Month-1; //上月
  4245. string ynowQuarter = "";
  4246. if (ynowMonth >= 1 && ynowMonth <= 3)
  4247. {
  4248. ynowQuarter = "一";
  4249. }
  4250. else if (ynowMonth >= 4 && ynowMonth <= 6)
  4251. {
  4252. ynowQuarter = "二";
  4253. }
  4254. else if (ynowMonth >= 7 && ynowMonth <= 9)
  4255. {
  4256. ynowQuarter = "三";
  4257. }
  4258. else { ynowQuarter = "四"; }
  4259. string ypreQuarter = "";
  4260. if (ypreMonth >= 1 && ypreMonth <= 3)
  4261. {
  4262. ypreQuarter = "一";
  4263. }
  4264. else if (ypreMonth >= 4 && ypreMonth <= 6)
  4265. {
  4266. ypreQuarter = "二";
  4267. }
  4268. else if (ypreMonth >= 7 && ypreMonth <= 9)
  4269. {
  4270. ypreQuarter = "三";
  4271. }
  4272. else { ypreQuarter = "四"; }
  4273. string ybgyear = ynowYear + "年";
  4274. string ypreyear = ypreYear + "年";
  4275. #endregion
  4276. #region 报告
  4277. string ybgmc = ybgyear + "服务热线工作分析报告";
  4278. string ybgmc1 = "一、" + ybgyear + "全媒体客服平台受理量统计及分析";
  4279. string ybgmc1_nr1 = " 郑州地铁服务热线" + ybgyear + "全媒体客服平台共受理乘客事务" + ystrcount[0] + "件,其中热线电话" + ystrcount[1] + "通、微博互动 " + ystrcount[2] + "人次、微信互动" + ystrcount[3] + "人次。";
  4280. string ybgmc1_nr2 = "同比" + ypreyear + "全媒体客服平台总受理量" + ystrcount[4] + ",其中热线电话受理量" + ystrcount[5] + ",微博互动量" + ystrcount[6] + ",微信互动量" + ystrcount[7] + "。(" + ypreyear + "全媒体客服平台共受理乘客事务" + ystrcount[8] + "件,其中热线电话" + ystrcount[9] + "通、微博互动" + ystrcount[10] + "人次、微信互动" + ystrcount[11] + "人次)。由上图所示,全年主要受理量在_________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致______月份业务量增加。";
  4281. string ybgmc1_tb1 = yarr[1];
  4282. string ybgmc2 = "二、" + ybgyear + "服务热线电话受理量统计及分析";
  4283. string ybgmc2_nr1 = ybgyear + "热线电话共受理乘客事务" + ystrcount[1] + "通,占全媒体客服平台总受理量的" + ystrcount[12] + ",";
  4284. string ydata2 = ReportWorkOrderInfoQuarterNewTwo(dateParty);
  4285. yarr = ydata2.Split('^');
  4286. ystrcount = yarr[0].Split(',');
  4287. string ybgmc2_nr2 = "日均受理乘客事务约" + ystrcount[1] + "通/天,共接通" + ystrcount[2] + "通,接通率为" + ystrcount[3] + "。直接答复" + ystrcount[4] + "通,直接答复率" + ystrcount[5] + "。转办办理" + ystrcount[6] + "件,按期回复率" + ystrcount[7] + "。办理结果回访满意率___%。热线满意率___%,平均通话时长___分,来电高峰主要集中在___点至___点,热线客户评价总体满意率___%,乘客满意度较好。与" + ypreyear + "年相比,受理乘客事务总量____倍。";
  4288. string ybgmc2_tb1 = yarr[1];
  4289. string ybgmc2_part1 = "(一)乘客咨询部分";
  4290. string ybgmc2_part1_nr1 = "共接听咨询来电" + yarr[4] + "通,其中" + yarr[5] + "(其他类咨询主要包含咨询地铁计次票售卖相关事宜及列车车厢内广播相关事宜等。)";
  4291. string ybgmc2_part1_nr2 = "其中互联网购票类咨询占总咨询量的____。从互联网购票上线以来,多集中在以下几个问题:1、互联网支付成功,未出票;2、互联网购票多张,少出票;3、互联网购票订单显示已完成,未出票;4、目前1号线二期不支持互联网购票等相关问题。建议:1、在互联网购票机上提示乘客可使用扫码或者商户单号后八位取票;2、在1号线二期开展互联网购票相关事宜。";
  4292. string ydata3 = ReportWorkOrderInfoQuarterNewTwoZXMX(dateParty);
  4293. yarr = ydata3.Split('^');
  4294. ystrcount = yarr[0].Split(',');
  4295. string ybgmc2_tb2 = yarr[1];
  4296. string ybgmc2_part2 = "(二)乘客投诉部分";
  4297. string ybgmc2_part2_nr1 = ybgyear + "热线电话共受理乘客来电投诉" + yarr[4] + "件,其中转办相关责任部门" + yarr[5] + "件,由服务热线化解的投诉" + yarr[6] + "件,化解率达高达" + yarr[7] + "。同时,十九大期间全媒体客服平台共受理投诉____件,投诉化解率达___%,共计_____件,期间未产生不良报道。(附件一《安检等级升级期间全媒体客服平台信息统计报告》)";
  4298. string ybgmc2_part2_1 = "1、以受理方式为标准的分析情况";
  4299. string ybgmc2_tb4 = yarr[8];
  4300. string ybgmc2_part2_1_nr1 = "根据上表数据显示,热线电话受理的投诉量占总投诉量的"+ yarr[10] + "。";
  4301. string ybgmc2_part2_2 = "2、以责任部门为标准的分析情况(转办)";
  4302. string ybgmc2_tb5 = yarr[9];
  4303. string ybgmc2_part2_2_nr1 = "根据上表数据显示,客运服务类投诉占总投诉量的____%,安保类投诉占总投诉量____%。员工服务类投诉____件。客运类主要是员工服务态度不好造成的投诉居多,安保类投诉主要是安检处对喷雾等物品的检查标准不一致及员工服务态度欠佳等方面。下图所示,由于十九大会议期间安检升级导致投诉量直线暴增,并于____月逐步下降。其中,员工服务类投诉较多,占安检总投诉量的____ %。";
  4304. string ybgmc2_part2_2_nr2 = "由上图所示,员工服务类投诉占客运服务类总投诉量的____%。";
  4305. string ydata4 = ReportWorkOrderInfoQuarterNewTwoQTMX(dateParty);
  4306. yarr = ydata4.Split('^');
  4307. ystrcount = yarr[0].Split(',');
  4308. string ybgmc2_part3 = "(三)乘客建议部分";
  4309. string ybgmc2_part3_nr1 = "为确保地铁安全运营和倡导市民文明低碳出行服务热线也在第一时间将广大乘客反馈的合理化建议及意见反馈给公司。全年热线电话受理有效建议" + yarr[4] + "件,已反馈给相关责任部门并跟进处理完毕。";
  4310. string ybgmc2_part4 = "(四)乘客表扬、挂失部分";
  4311. string ybgmc2_part4_nr1 = ybgyear + "服务热线共帮助乘客找寻失物" + yarr[5] + "件,受到乘客来电表扬" + yarr[6] + "件。";
  4312. string ydata5 = ReportWorkOrderInfoQuarterNewTwoWBMX(dateParty);
  4313. yarr = ydata5.Split('^');
  4314. ystrcount = yarr[0].Split(',');
  4315. string ybgmc3 = "三、" + ybgyear + "微博互动受理量统计及分析";
  4316. string ybgmc3_nr1 = ybgyear + "微博互动受理乘客事务" + yarr[4] + "件,其中私信___人次、评论___人次、 ___人次。";
  4317. string ybgmc3_nr2 = "由上图所示,全年主要受理量在__________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致_______月份业务量增加。";
  4318. string ydata6 = ReportWorkOrderInfoQuarterNewTwoWXMX(dateParty);
  4319. yarr = ydata6.Split('^');
  4320. ystrcount = yarr[0].Split(',');
  4321. string ybgmc4 = "四、" + ybgyear + "微信互动受理量统计及分析";
  4322. string ybgmc4_nr1 = ybgyear + "微信互动受理乘客事务" + yarr[4] + "人次。";
  4323. string ybgmc4_nr2 = "由上图所示,全年主要受理量在______________月份,其中城郊线、1号线二期开通运营和春节假期乘车等事宜导致___月份业务量全年最高,由于十九大期间安检升级导致______月份业务量增加,恶略天气及节前延迟运营时间等问题导致_____月份互动咨询量增加。";
  4324. res += "<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">";
  4325. res += "<tr><td><h1 style=\"text-align:center;font-family:方正小标宋简体;\">";
  4326. res += "<label id=\"bgmc\">" + ybgmc + "</label></h1></td></tr>";
  4327. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4328. res += "<label id=\"bgmc1\">" + ybgmc1 + "</label></h2></td></tr>";
  4329. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4330. res += "<label id=\"bgmc1_nr1\">" + ybgmc1_nr1 + "</label></h3></td></tr>";
  4331. res += "<tr><td>" + ybgmc1_tb1 + "</td></tr>";
  4332. res += "<tr><td>" + "" + "</td></tr>";
  4333. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4334. res += "<label id=\"bgmc1_nr2\">" + ybgmc1_nr2 + "</label></h3></td></tr>";
  4335. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4336. res += "<label id=\"bgmc2\">" + ybgmc2 + "</label></h2></td></tr>";
  4337. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4338. res += "<label id=\"bgmc2_nr1\">" + ybgmc2_nr1 + "</label>";
  4339. res += "<label id=\"bgmc2_nr2\">" + ybgmc2_nr2 + "</label></h3></td></tr>";
  4340. res += "<tr><td>" + ybgmc2_tb1 + "</td></tr>";
  4341. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4342. res += "<label id=\"bgmc2_part1\">" + ybgmc2_part1 + "</label></b></h2></td></tr>";
  4343. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4344. res += "<label id=\"bgmc2_part1_nr1\">" + ybgmc2_part1_nr1 + "</label></h3></td></tr>";
  4345. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4346. res += "<label id=\"bgmc2_part1_nr2\">" + ybgmc2_part1_nr2 + "</label></h3></td></tr>";
  4347. res += "<tr><td>" + ybgmc2_tb2 + "</td></tr>";
  4348. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4349. res += "<label id=\"bgmc2_part2\">" + ybgmc2_part2 + "</label></b></h2></td></tr>";
  4350. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4351. res += "<label id=\"bgmc2_part2_nr1\">" + ybgmc2_part2_nr1 + "</label></h3></td></tr>";
  4352. res += "<tr><td>" + "" + "</td></tr>";
  4353. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4354. res += "<label id=\"bgmc2_part2_1\">" + ybgmc2_part2_1 + "</label></b></h2></td></tr>";
  4355. res += "<tr><td>" + ybgmc2_tb4 + "</td></tr>";
  4356. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4357. res += "<label id=\"bgmc2_part2_1_nr1\">" + ybgmc2_part2_1_nr1 + "</label></h3></td></tr>";
  4358. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4359. res += "<label id=\"bgmc2_part2_2\">" + ybgmc2_part2_2 + "</label></b></h2></td></tr>";
  4360. res += "<tr><td>" + ybgmc2_tb5 + "</td></tr>";
  4361. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4362. res += "<label id=\"bgmc2_part2_2_nr1\">" + ybgmc2_part2_2_nr1 + "</label></h3></td></tr>";
  4363. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4364. res += "<label id=\"bgmc2_part2_2_nr2\">" + ybgmc2_part2_2_nr2 + "</label></h3></td></tr>";
  4365. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4366. res += "<label id=\"bgmc2_part3\">" + ybgmc2_part3 + "</label></b></h2></td></tr>";
  4367. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4368. res += "<label id=\"bgmc2_part3_nr1\">" + ybgmc2_part3_nr1 + "</label></h3></td></tr>";
  4369. res += "<tr><td><h2 style=\"text-align:left;font-family:楷体;margin-top:15px;\"><b>";
  4370. res += "<label id=\"bgmc2_part4\">" + ybgmc2_part4 + "</label></b></h2></td></tr>";
  4371. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4372. res += "<label id=\"bgmc2_part4_nr1\">" + ybgmc2_part4_nr1 + "</label></h3></td></tr>";
  4373. res += "<tr><td>" + "" + "</td></tr>";
  4374. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4375. res += "<label id=\"bgmc3\">" + ybgmc3 + "</label></h2></td></tr>";
  4376. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4377. res += "<label id=\"bgmc3_nr1\">" + ybgmc3_nr1 + "</label></h3></td></tr>";
  4378. res += "<tr><td>" + "" + "</td></tr>";
  4379. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4380. res += "<label id=\"bgmc3_nr2\">" + ybgmc3_nr2 + "</label></h3></td></tr>";
  4381. res += "<tr><td><h2 style=\"text-align:left;font-family:黑体;margin-top:15px;\">";
  4382. res += "<label id=\"bgmc4\">" + ybgmc4 + "</label></h2></td></tr>";
  4383. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4384. res += "<label id=\"bgmc4_nr1\">" + ybgmc4_nr1 + "</label></h3></td></tr>";
  4385. res += "<tr><td>" + "" + "</td></tr>";
  4386. res += "<tr><td><h3 style=\"text-align:left;font-family:仿宋_GB2312;margin-top:15px;\">";
  4387. res += "<label id=\"bgmc4_nr2\">" + ybgmc4_nr2 + "</label></h3></td></tr></table>";
  4388. #endregion
  4389. break;
  4390. case "4":
  4391. name = "舆情周";
  4392. res = ReportWorkOrderInfoProduct(dateParty);
  4393. res = res.Split('^')[0];
  4394. break;
  4395. }
  4396. }
  4397. catch
  4398. { }
  4399. string fileName = name+"报表" + DateTime.Now.ToString("yyyyMMddHHmmss") + ".doc";
  4400. Response.Clear();
  4401. Response.Charset = "GB2312";
  4402. Response.ContentEncoding = System.Text.Encoding.GetEncoding("GB2312");
  4403. Response.AddHeader("Content-Disposition", "attachment;filename=" + HttpUtility.UrlEncode(fileName));
  4404. Response.ContentType = "application/msword";
  4405. Response.Write("<meta http-equiv=\"content-type\" content=\"application/msword; charset=gb2312\"/>" + res.ToString());
  4406. Response.End();
  4407. return null;
  4408. }
  4409. public DataTable WorkOrderTypeData(DateTime? NowDateTime, string dateParty)
  4410. {
  4411. string startDate = "";
  4412. string endDate = "";
  4413. if (!string.IsNullOrEmpty(dateParty))
  4414. {
  4415. startDate = dateParty.Substring(0, 10);
  4416. endDate = dateParty.Substring(12);
  4417. }
  4418. else
  4419. {
  4420. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  4421. }
  4422. DataTable datas = recordBLL.GetWorkOrderBussTypeData(startDate, endDate);
  4423. DataTable newTable = new DataTable();
  4424. newTable.Columns.Add("业务类型");
  4425. newTable.Columns.Add("工单数量");
  4426. if (datas != null && datas.Rows.Count > 0)
  4427. {
  4428. DataRow dataRow;
  4429. foreach (DataRow thisRow in datas.Rows)
  4430. {
  4431. if (thisRow["BusinessType"].ToString() == "6")
  4432. {
  4433. dataRow = newTable.NewRow();
  4434. dataRow["业务类型"] = "咨询";
  4435. int totalCount = 0;
  4436. string getCount = thisRow["callInCount"].ToString();
  4437. if (!string.IsNullOrEmpty(getCount))
  4438. {
  4439. totalCount = int.Parse(getCount);
  4440. }
  4441. dataRow["工单数量"] = totalCount;
  4442. newTable.Rows.Add(dataRow);
  4443. }
  4444. else if ((thisRow["BusinessType"].ToString() == "14"))
  4445. {
  4446. dataRow = newTable.NewRow();
  4447. dataRow["业务类型"] = "建议";
  4448. dataRow["工单数量"] = thisRow["callInCount"];
  4449. newTable.Rows.Add(dataRow);
  4450. }
  4451. else if ((thisRow["BusinessType"].ToString() == "18"))
  4452. {
  4453. dataRow = newTable.NewRow();
  4454. dataRow["业务类型"] = "表扬";
  4455. dataRow["工单数量"] = thisRow["callInCount"];
  4456. newTable.Rows.Add(dataRow);
  4457. }
  4458. else if ((thisRow["BusinessType"].ToString() == "19"))
  4459. {
  4460. dataRow = newTable.NewRow();
  4461. dataRow["业务类型"] = "挂失";
  4462. dataRow["工单数量"] = thisRow["callInCount"];
  4463. newTable.Rows.Add(dataRow);
  4464. }
  4465. else if ((thisRow["BusinessType"].ToString() == "3"))
  4466. {
  4467. dataRow = newTable.NewRow();
  4468. dataRow["业务类型"] = "投诉";
  4469. dataRow["工单数量"] = thisRow["callInCount"];
  4470. newTable.Rows.Add(dataRow);
  4471. }
  4472. }
  4473. datas.Clear();
  4474. datas.Dispose();
  4475. }
  4476. return newTable;
  4477. }
  4478. /// <summary>
  4479. /// 周报
  4480. /// </summary>
  4481. /// <returns></returns>
  4482. [ActionName("ReportWorkOrderInfoOneWeek")]
  4483. [HttpGet]
  4484. public string ReportWorkOrderInfoOneWeek(string dateParty)
  4485. {
  4486. // dateParty = "2019-01-01 - 2019-12-31";
  4487. string res = "^divWorkOrderInfoOneWeekPie";
  4488. //数据结果集
  4489. string startDate = "";
  4490. string endDate = "";
  4491. string prestartDate = "";
  4492. string preendDate = "";
  4493. string predateParty = "";
  4494. if (!string.IsNullOrEmpty(dateParty))
  4495. {
  4496. startDate = dateParty.Substring(0, 10);
  4497. endDate = dateParty.Substring(12);
  4498. prestartDate = Convert.ToDateTime(startDate).AddDays(-7).ToString("yyyy-MM-dd");
  4499. preendDate = Convert.ToDateTime(endDate).AddDays(-7).ToString("yyyy-MM-dd");
  4500. }
  4501. else
  4502. {
  4503. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  4504. startDate = DateTime.Now.AddDays(-7).ToString("yyyy-MM-dd");
  4505. prestartDate = Convert.ToDateTime(startDate).AddDays(-7).ToString("yyyy-MM-dd");
  4506. preendDate = Convert.ToDateTime(endDate).AddDays(-7).ToString("yyyy-MM-dd");
  4507. }
  4508. predateParty = prestartDate + " - " + preendDate;
  4509. StringBuilder StrContent = new StringBuilder();
  4510. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  4511. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  4512. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  4513. StrContent.Append("<td style=\"width:70.85pt;\">同比上周</td>");
  4514. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  4515. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  4516. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  4517. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  4518. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  4519. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  4520. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  4521. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  4522. #region 微信
  4523. int wxallcount = 0;
  4524. int wxpreallcount = 0;
  4525. int wxzxcount = 0;
  4526. int wxprezxcount = 0;
  4527. string wxzxzb = "";
  4528. int wxjycount = 0;
  4529. int wxprejycount = 0;
  4530. int wxbycount = 0;
  4531. int wxprebycount = 0;
  4532. int wxgscount = 0;
  4533. int wxpregscount = 0;
  4534. int wxtscount = 0;
  4535. int wxpretscount = 0;
  4536. string wxtszb = "0";
  4537. string wxtb = "0";
  4538. #endregion
  4539. #region 微博
  4540. int wballcount = 0;
  4541. int wbpreallcount = 0;
  4542. int wbzxcount = 0;
  4543. int wbprezxcount = 0;
  4544. string wbzxzb = "";
  4545. int wbjycount = 0;
  4546. int wbprejycount = 0;
  4547. int wbbycount = 0;
  4548. int wbprebycount = 0;
  4549. int wbgscount = 0;
  4550. int wbpregscount = 0;
  4551. int wbtscount = 0;
  4552. int wbpretscount = 0;
  4553. string wbtszb = "0";
  4554. string wbtb = "0";
  4555. #endregion
  4556. #region 投诉化解
  4557. int tscounthj = 0;
  4558. int kfclcount = 0;
  4559. string tshjl = "";
  4560. #endregion
  4561. if (nowDataTable != null)
  4562. {
  4563. if (nowDataTable.Rows.Count > 0)
  4564. {
  4565. #region 语音
  4566. int allcount = 0;
  4567. int preallcount = 0;
  4568. int zxcount = 0;
  4569. int prezxcount = 0;
  4570. string zxzb = "";
  4571. try
  4572. {
  4573. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  4574. foreach (DataRow row in rows)
  4575. {
  4576. zxcount += int.Parse(row["总数"].ToString());
  4577. }
  4578. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  4579. foreach (DataRow row in rows1)
  4580. {
  4581. prezxcount += int.Parse(row["总数"].ToString());
  4582. }
  4583. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4584. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4585. }
  4586. catch
  4587. { }
  4588. int jycount = 0;
  4589. int prejycount = 0;
  4590. try
  4591. {
  4592. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  4593. foreach (DataRow row in rows)
  4594. {
  4595. jycount += int.Parse(row["总数"].ToString());
  4596. }
  4597. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  4598. foreach (DataRow row in rows1)
  4599. {
  4600. prejycount += int.Parse(row["总数"].ToString());
  4601. }
  4602. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4603. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4604. }
  4605. catch
  4606. { }
  4607. int bycount = 0;
  4608. int prebycount = 0;
  4609. try
  4610. {
  4611. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  4612. foreach (DataRow row in rows)
  4613. {
  4614. bycount += int.Parse(row["总数"].ToString());
  4615. }
  4616. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  4617. foreach (DataRow row in rows1)
  4618. {
  4619. prebycount += int.Parse(row["总数"].ToString());
  4620. }
  4621. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4622. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4623. }
  4624. catch
  4625. { }
  4626. int gscount = 0;
  4627. int pregscount = 0;
  4628. try
  4629. {
  4630. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  4631. foreach (DataRow row in rows)
  4632. {
  4633. gscount += int.Parse(row["总数"].ToString());
  4634. }
  4635. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  4636. foreach (DataRow row in rows1)
  4637. {
  4638. pregscount += int.Parse(row["总数"].ToString());
  4639. }
  4640. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4641. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4642. }
  4643. catch
  4644. { }
  4645. int tscount = 0;
  4646. int pretscount = 0;
  4647. string tszb = "";
  4648. try
  4649. {
  4650. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  4651. foreach (DataRow row in rows)
  4652. {
  4653. tscount += int.Parse(row["总数"].ToString());
  4654. }
  4655. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  4656. foreach (DataRow row in rows1)
  4657. {
  4658. pretscount += int.Parse(row["总数"].ToString());
  4659. }
  4660. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4661. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4662. }
  4663. catch
  4664. { }
  4665. allcount = zxcount + jycount + bycount + gscount + tscount;
  4666. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  4667. string tb = "";
  4668. if (preallcount > allcount)
  4669. {
  4670. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  4671. tb = "减少" + tbint.ToString("f") + "%";
  4672. }
  4673. else
  4674. {
  4675. if (preallcount == allcount)
  4676. {
  4677. tb = "相同";
  4678. }
  4679. else
  4680. {
  4681. if (preallcount > 0)
  4682. {
  4683. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  4684. tb = "增加" + tbint.ToString("f") + "%";
  4685. }
  4686. }
  4687. }
  4688. if (allcount > 0)
  4689. {
  4690. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  4691. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  4692. }
  4693. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  4694. #endregion
  4695. #region 微信
  4696. try
  4697. {
  4698. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  4699. foreach (DataRow row in rows)
  4700. {
  4701. wxzxcount += int.Parse(row["总数"].ToString());
  4702. }
  4703. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  4704. foreach (DataRow row in rows1)
  4705. {
  4706. wxprezxcount += int.Parse(row["总数"].ToString());
  4707. }
  4708. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4709. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4710. }
  4711. catch
  4712. { }
  4713. try
  4714. {
  4715. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  4716. foreach (DataRow row in rows)
  4717. {
  4718. wxjycount += int.Parse(row["总数"].ToString());
  4719. }
  4720. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  4721. foreach (DataRow row in rows1)
  4722. {
  4723. wxprejycount += int.Parse(row["总数"].ToString());
  4724. }
  4725. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4726. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4727. }
  4728. catch
  4729. { }
  4730. try
  4731. {
  4732. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  4733. foreach (DataRow row in rows)
  4734. {
  4735. wxbycount += int.Parse(row["总数"].ToString());
  4736. }
  4737. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  4738. foreach (DataRow row in rows1)
  4739. {
  4740. wxprebycount += int.Parse(row["总数"].ToString());
  4741. }
  4742. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4743. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4744. }
  4745. catch
  4746. { }
  4747. try
  4748. {
  4749. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  4750. foreach (DataRow row in rows)
  4751. {
  4752. wxgscount += int.Parse(row["总数"].ToString());
  4753. }
  4754. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  4755. foreach (DataRow row in rows1)
  4756. {
  4757. wxpregscount += int.Parse(row["总数"].ToString());
  4758. }
  4759. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4760. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4761. }
  4762. catch
  4763. { }
  4764. try
  4765. {
  4766. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  4767. foreach (DataRow row in rows)
  4768. {
  4769. wxtscount += int.Parse(row["总数"].ToString());
  4770. }
  4771. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  4772. foreach (DataRow row in rows1)
  4773. {
  4774. wxpretscount += int.Parse(row["总数"].ToString());
  4775. }
  4776. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4777. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4778. }
  4779. catch
  4780. { }
  4781. //prestartDate, preendDate
  4782. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  4783. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  4784. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  4785. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  4786. if (wxpreallcount > wxallcount)
  4787. {
  4788. if (wxpreallcount > 0)
  4789. {
  4790. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4791. wxtb = "减少" + wxtbint.ToString("f") + "%";
  4792. }
  4793. }
  4794. else
  4795. {
  4796. if (wxpreallcount == wxallcount)
  4797. {
  4798. wxtb = "相同";
  4799. }
  4800. else
  4801. {
  4802. if (wxpreallcount > 0)
  4803. {
  4804. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4805. wxtb = "增加" + wxtbint.ToString("f") + "%";
  4806. }
  4807. }
  4808. }
  4809. if (wxallcount > 0)
  4810. {
  4811. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4812. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4813. }
  4814. #endregion
  4815. #region 微博
  4816. try
  4817. {
  4818. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  4819. foreach (DataRow row in rows)
  4820. {
  4821. wbzxcount += int.Parse(row["总数"].ToString());
  4822. }
  4823. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  4824. foreach (DataRow row in rows1)
  4825. {
  4826. wbprezxcount += int.Parse(row["总数"].ToString());
  4827. }
  4828. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4829. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  4830. }
  4831. catch
  4832. { }
  4833. try
  4834. {
  4835. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  4836. foreach (DataRow row in rows)
  4837. {
  4838. wbjycount += int.Parse(row["总数"].ToString());
  4839. }
  4840. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  4841. foreach (DataRow row in rows1)
  4842. {
  4843. wbprejycount += int.Parse(row["总数"].ToString());
  4844. }
  4845. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4846. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  4847. }
  4848. catch
  4849. { }
  4850. try
  4851. {
  4852. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  4853. foreach (DataRow row in rows)
  4854. {
  4855. wbbycount += int.Parse(row["总数"].ToString());
  4856. }
  4857. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  4858. foreach (DataRow row in rows1)
  4859. {
  4860. wbprebycount += int.Parse(row["总数"].ToString());
  4861. }
  4862. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4863. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  4864. }
  4865. catch
  4866. { }
  4867. try
  4868. {
  4869. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  4870. foreach (DataRow row in rows)
  4871. {
  4872. wbgscount += int.Parse(row["总数"].ToString());
  4873. }
  4874. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  4875. foreach (DataRow row in rows1)
  4876. {
  4877. wbpregscount += int.Parse(row["总数"].ToString());
  4878. }
  4879. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4880. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  4881. }
  4882. catch
  4883. { }
  4884. try
  4885. {
  4886. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  4887. foreach (DataRow row in rows)
  4888. {
  4889. wbtscount += int.Parse(row["总数"].ToString());
  4890. }
  4891. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  4892. foreach (DataRow row in rows1)
  4893. {
  4894. wbpretscount += int.Parse(row["总数"].ToString());
  4895. }
  4896. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4897. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  4898. }
  4899. catch
  4900. { }
  4901. //prestartDate,preendDate
  4902. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  4903. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  4904. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  4905. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  4906. if (wbpreallcount > wballcount)
  4907. {
  4908. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  4909. wbtb = "减少" + wbtbint.ToString("f") + "%";
  4910. }
  4911. else
  4912. {
  4913. if (wbpreallcount == wballcount)
  4914. {
  4915. wbtb = "相同";
  4916. }
  4917. else
  4918. {
  4919. if (wbpreallcount > 0)
  4920. {
  4921. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  4922. wbtb = "增加" + wbtbint.ToString("f") + "%";
  4923. }
  4924. }
  4925. }
  4926. if (wballcount > 0)
  4927. {
  4928. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  4929. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  4930. }
  4931. #endregion
  4932. #region 投诉化解
  4933. try
  4934. {
  4935. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'");
  4936. foreach (DataRow row in rows)
  4937. {
  4938. tscounthj += int.Parse(row["总数"].ToString());
  4939. }
  4940. }
  4941. catch
  4942. { }
  4943. try
  4944. {
  4945. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'and 处理方式='客服处理' ");
  4946. foreach (DataRow row in rows)
  4947. {
  4948. kfclcount += int.Parse(row["总数"].ToString());
  4949. }
  4950. }
  4951. catch
  4952. { }
  4953. #endregion
  4954. }
  4955. else
  4956. {
  4957. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  4958. }
  4959. }
  4960. else
  4961. {
  4962. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  4963. #region 微信
  4964. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  4965. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  4966. if (wxpreallcount > wxallcount)
  4967. {
  4968. if (wxpreallcount > 0)
  4969. {
  4970. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4971. wxtb = "减少" + wxtbint.ToString("f") + "%";
  4972. }
  4973. }
  4974. else
  4975. {
  4976. if (wxpreallcount == wxallcount)
  4977. {
  4978. wxtb = "相同";
  4979. }
  4980. else
  4981. {
  4982. if (wxpreallcount > 0)
  4983. {
  4984. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  4985. wxtb = "增加" + wxtbint.ToString("f") + "%";
  4986. }
  4987. }
  4988. }
  4989. if (wxallcount > 0)
  4990. {
  4991. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4992. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  4993. }
  4994. #endregion
  4995. #region 微博
  4996. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  4997. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  4998. if (wbpreallcount > wballcount)
  4999. {
  5000. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5001. wbtb = "减少" + wbtbint.ToString("f") + "%";
  5002. }
  5003. else
  5004. {
  5005. if (wbpreallcount == wballcount)
  5006. {
  5007. wbtb = "相同";
  5008. }
  5009. else
  5010. {
  5011. if (wbpreallcount > 0)
  5012. {
  5013. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5014. wbtb = "增加" + wbtbint.ToString("f") + "%";
  5015. }
  5016. }
  5017. }
  5018. if (wballcount > 0)
  5019. {
  5020. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5021. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5022. }
  5023. #endregion
  5024. }
  5025. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5026. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5027. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  5028. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate,0) + wballcount;
  5029. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  5030. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5031. StrContent.Append("</tbody></table>");
  5032. #region 投诉化解率
  5033. if (tscounthj > 0)
  5034. {
  5035. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  5036. tshjl = kfclcountint.ToString("f") + "%";
  5037. }
  5038. else
  5039. {
  5040. tshjl = "0%";
  5041. }
  5042. #endregion
  5043. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共"+ kfclcount + "件,投诉化解率为:"+ tshjl + ")<br /><br /></div>";
  5044. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  5045. }
  5046. /// <summary>
  5047. /// 舆情周报
  5048. /// </summary>
  5049. /// <returns></returns>
  5050. [ActionName("ReportWorkOrderInfoProduct")]
  5051. [HttpGet]
  5052. public string ReportWorkOrderInfoProduct(string dateParty)
  5053. {
  5054. //dateParty = "2019-01-01 - 2019-12-31";
  5055. //数据结果集
  5056. string startDate = "";
  5057. string endDate = "";
  5058. if (!string.IsNullOrEmpty(dateParty))
  5059. {
  5060. startDate = dateParty.Substring(0, 10);
  5061. endDate = dateParty.Substring(12);
  5062. }
  5063. else
  5064. {
  5065. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  5066. startDate = DateTime.Now.AddDays(-7).ToString("yyyy-MM-dd");
  5067. }
  5068. StringBuilder StrContent = new StringBuilder();
  5069. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  5070. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">全媒体客服平台</td>");
  5071. StrContent.Append("<td style=\"width:120.5pt;\">受理量(件)</td></tr>");
  5072. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  5073. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  5074. #region 微信
  5075. int wxallcount = 0;
  5076. #endregion
  5077. #region 微博
  5078. int wballcount = 0;
  5079. #endregion
  5080. #region 语音
  5081. int allcount = 0;
  5082. #endregion
  5083. #region 投诉化解
  5084. int tscounthj = 0;
  5085. int kfclcount = 0;
  5086. string tshjl = "";
  5087. #endregion
  5088. if (nowDataTable != null)
  5089. {
  5090. if (nowDataTable.Rows.Count > 0)
  5091. {
  5092. #region 微博
  5093. try
  5094. {
  5095. DataRow[] rows = nowDataTable.Select("工单类型='微博'");
  5096. foreach (DataRow row in rows)
  5097. {
  5098. wballcount += int.Parse(row["总数"].ToString());
  5099. }
  5100. }
  5101. catch
  5102. { }
  5103. #endregion
  5104. #region 微信
  5105. try
  5106. {
  5107. DataRow[] rows = nowDataTable.Select("工单类型='微信' ");
  5108. foreach (DataRow row in rows)
  5109. {
  5110. wxallcount += int.Parse(row["总数"].ToString());
  5111. }
  5112. }
  5113. catch
  5114. { }
  5115. #endregion
  5116. #region 语音
  5117. try
  5118. {
  5119. DataRow[] rows = nowDataTable.Select("工单类型='语音' ");
  5120. foreach (DataRow row in rows)
  5121. {
  5122. allcount += int.Parse(row["总数"].ToString());
  5123. }
  5124. }
  5125. catch
  5126. { }
  5127. #endregion
  5128. #region 投诉化解
  5129. try
  5130. {
  5131. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'");
  5132. foreach (DataRow row in rows)
  5133. {
  5134. tscounthj += int.Parse(row["总数"].ToString());
  5135. }
  5136. }
  5137. catch
  5138. { }
  5139. try
  5140. {
  5141. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'and 处理方式='客服处理' ");
  5142. foreach (DataRow row in rows)
  5143. {
  5144. kfclcount += int.Parse(row["总数"].ToString());
  5145. }
  5146. }
  5147. catch
  5148. { }
  5149. #endregion
  5150. }
  5151. }
  5152. #region 投诉化解率
  5153. if (tscounthj > 0)
  5154. {
  5155. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  5156. tshjl = kfclcountint.ToString("f") + "%";
  5157. }
  5158. else
  5159. {
  5160. tshjl = "0%";
  5161. }
  5162. #endregion
  5163. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5164. StrContent.Append("<tr style=\"height:36.95pt\"><td>新浪微博</td><td>" + wballcount.ToString() + "</td>" + "</tr>");
  5165. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5166. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信服务号</td><td>" + wxallcount.ToString() + "</td>" + "</tr>");
  5167. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信订阅号</td><td>/</td>" + "</tr>");
  5168. StrContent.Append("<tr style=\"height:36.95pt\"><td>官方网站</td><td>/</td>" + "</tr>");
  5169. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线电话</td><td>" + allcount.ToString() + "</td>" + "</tr>");
  5170. StrContent.Append("</tbody></table>");
  5171. string divWorkOrderInfoProductPie = "<br /><div id=\"divWorkOrderInfoProductPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoProductPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共"+ kfclcount + "件,投诉化解率为:"+ tshjl + ")<br />网站数据无法获取,仅生成微信、微博、电话受理量报表<br /></div>";
  5172. return StrContent.ToString() + "^" + divWorkOrderInfoProductPie + "^divWorkOrderInfoProductPie" + "^" + json;
  5173. }
  5174. /// <summary>
  5175. /// 两周报
  5176. /// </summary>
  5177. /// <returns></returns>
  5178. [ActionName("ReportWorkOrderInfoTwoWeek")]
  5179. [HttpGet]
  5180. public string ReportWorkOrderInfoTwoWeek(string dateParty)
  5181. {
  5182. //数据结果集
  5183. // dateParty = "2019-01-01 - 2019-12-31";
  5184. string startDate = "";
  5185. string endDate = "";
  5186. string prestartDate = "";
  5187. string preendDate = "";
  5188. string predateParty = "";
  5189. if (!string.IsNullOrEmpty(dateParty))
  5190. {
  5191. startDate = dateParty.Substring(0, 10);
  5192. endDate = dateParty.Substring(12);
  5193. prestartDate = Convert.ToDateTime(startDate).AddDays(-14).ToString("yyyy-MM-dd");
  5194. preendDate = Convert.ToDateTime(endDate).AddDays(-14).ToString("yyyy-MM-dd");
  5195. }
  5196. else
  5197. {
  5198. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  5199. startDate = DateTime.Now.AddDays(-14).ToString("yyyy-MM-dd");
  5200. prestartDate = Convert.ToDateTime(startDate).AddDays(-14).ToString("yyyy-MM-dd");
  5201. preendDate = Convert.ToDateTime(endDate).AddDays(-14).ToString("yyyy-MM-dd");
  5202. }
  5203. predateParty = prestartDate + " - " + preendDate;
  5204. StringBuilder StrContent = new StringBuilder();
  5205. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"90%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  5206. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  5207. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  5208. StrContent.Append("<td style=\"width:70.85pt;\">同比上两周</td>");
  5209. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  5210. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  5211. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  5212. //StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5213. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5214. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5215. //StrContent.Append("</tbody></table>");
  5216. #region 两周报数据
  5217. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  5218. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  5219. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  5220. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  5221. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  5222. #region 微信
  5223. int wxallcount = 0;
  5224. int wxpreallcount = 0;
  5225. int wxzxcount = 0;
  5226. int wxprezxcount = 0;
  5227. string wxzxzb = "";
  5228. int wxjycount = 0;
  5229. int wxprejycount = 0;
  5230. int wxbycount = 0;
  5231. int wxprebycount = 0;
  5232. int wxgscount = 0;
  5233. int wxpregscount = 0;
  5234. int wxtscount = 0;
  5235. int wxpretscount = 0;
  5236. string wxtszb = "0";
  5237. string wxtb = "0";
  5238. #endregion
  5239. #region 微博
  5240. int wballcount = 0;
  5241. int wbpreallcount = 0;
  5242. int wbzxcount = 0;
  5243. int wbprezxcount = 0;
  5244. string wbzxzb = "";
  5245. int wbjycount = 0;
  5246. int wbprejycount = 0;
  5247. int wbbycount = 0;
  5248. int wbprebycount = 0;
  5249. int wbgscount = 0;
  5250. int wbpregscount = 0;
  5251. int wbtscount = 0;
  5252. int wbpretscount = 0;
  5253. string wbtszb = "0";
  5254. string wbtb = "0";
  5255. #endregion
  5256. #region 投诉化解
  5257. int tscounthj = 0;
  5258. int kfclcount = 0;
  5259. string tshjl = "";
  5260. #endregion
  5261. if (nowDataTable != null)
  5262. {
  5263. if (nowDataTable.Rows.Count > 0)
  5264. {
  5265. #region 语音
  5266. int allcount = 0;
  5267. int preallcount = 0;
  5268. int zxcount = 0;
  5269. int prezxcount = 0;
  5270. string zxzb = "";
  5271. try
  5272. {
  5273. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5274. foreach (DataRow row in rows)
  5275. {
  5276. zxcount += int.Parse(row["总数"].ToString());
  5277. }
  5278. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5279. foreach (DataRow row in rows1)
  5280. {
  5281. prezxcount += int.Parse(row["总数"].ToString());
  5282. }
  5283. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5284. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5285. }
  5286. catch
  5287. { }
  5288. int jycount = 0;
  5289. int prejycount = 0;
  5290. try
  5291. {
  5292. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5293. foreach (DataRow row in rows)
  5294. {
  5295. jycount += int.Parse(row["总数"].ToString());
  5296. }
  5297. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5298. foreach (DataRow row in rows1)
  5299. {
  5300. prejycount += int.Parse(row["总数"].ToString());
  5301. }
  5302. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5303. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5304. }
  5305. catch
  5306. { }
  5307. int bycount = 0;
  5308. int prebycount = 0;
  5309. try
  5310. {
  5311. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5312. foreach (DataRow row in rows)
  5313. {
  5314. bycount += int.Parse(row["总数"].ToString());
  5315. }
  5316. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5317. foreach (DataRow row in rows1)
  5318. {
  5319. prebycount += int.Parse(row["总数"].ToString());
  5320. }
  5321. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5322. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5323. }
  5324. catch
  5325. { }
  5326. int gscount = 0;
  5327. int pregscount = 0;
  5328. try
  5329. {
  5330. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5331. foreach (DataRow row in rows)
  5332. {
  5333. gscount += int.Parse(row["总数"].ToString());
  5334. }
  5335. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5336. foreach (DataRow row in rows1)
  5337. {
  5338. pregscount += int.Parse(row["总数"].ToString());
  5339. }
  5340. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5341. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5342. }
  5343. catch
  5344. { }
  5345. int tscount = 0;
  5346. int pretscount = 0;
  5347. string tszb = "";
  5348. try
  5349. {
  5350. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5351. foreach (DataRow row in rows)
  5352. {
  5353. tscount += int.Parse(row["总数"].ToString());
  5354. }
  5355. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5356. foreach (DataRow row in rows1)
  5357. {
  5358. pretscount += int.Parse(row["总数"].ToString());
  5359. }
  5360. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5361. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5362. }
  5363. catch
  5364. { }
  5365. allcount = zxcount + jycount + bycount + gscount + tscount;
  5366. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  5367. string tb = "";
  5368. if (preallcount > allcount)
  5369. {
  5370. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  5371. tb = "减少" + tbint.ToString("f") + "%";
  5372. }
  5373. else
  5374. {
  5375. if (preallcount == allcount)
  5376. {
  5377. tb = "相同";
  5378. }
  5379. else
  5380. {
  5381. if (preallcount > 0)
  5382. {
  5383. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  5384. tb = "增加" + tbint.ToString("f") + "%";
  5385. }
  5386. }
  5387. }
  5388. if (allcount > 0)
  5389. {
  5390. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5391. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5392. }
  5393. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  5394. #endregion
  5395. #region 微信
  5396. try
  5397. {
  5398. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5399. foreach (DataRow row in rows)
  5400. {
  5401. wxzxcount += int.Parse(row["总数"].ToString());
  5402. }
  5403. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5404. foreach (DataRow row in rows1)
  5405. {
  5406. wxprezxcount += int.Parse(row["总数"].ToString());
  5407. }
  5408. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5409. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5410. }
  5411. catch
  5412. { }
  5413. try
  5414. {
  5415. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5416. foreach (DataRow row in rows)
  5417. {
  5418. wxjycount += int.Parse(row["总数"].ToString());
  5419. }
  5420. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5421. foreach (DataRow row in rows1)
  5422. {
  5423. wxprejycount += int.Parse(row["总数"].ToString());
  5424. }
  5425. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5426. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5427. }
  5428. catch
  5429. { }
  5430. try
  5431. {
  5432. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5433. foreach (DataRow row in rows)
  5434. {
  5435. wxbycount += int.Parse(row["总数"].ToString());
  5436. }
  5437. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5438. foreach (DataRow row in rows1)
  5439. {
  5440. wxprebycount += int.Parse(row["总数"].ToString());
  5441. }
  5442. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5443. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5444. }
  5445. catch
  5446. { }
  5447. try
  5448. {
  5449. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  5450. foreach (DataRow row in rows)
  5451. {
  5452. wxgscount += int.Parse(row["总数"].ToString());
  5453. }
  5454. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  5455. foreach (DataRow row in rows1)
  5456. {
  5457. wxpregscount += int.Parse(row["总数"].ToString());
  5458. }
  5459. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5460. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5461. }
  5462. catch
  5463. { }
  5464. try
  5465. {
  5466. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  5467. foreach (DataRow row in rows)
  5468. {
  5469. wxtscount += int.Parse(row["总数"].ToString());
  5470. }
  5471. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  5472. foreach (DataRow row in rows1)
  5473. {
  5474. wxpretscount += int.Parse(row["总数"].ToString());
  5475. }
  5476. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5477. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5478. }
  5479. catch
  5480. { }
  5481. //prestartDate, preendDate
  5482. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  5483. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5484. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  5485. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  5486. if (wxpreallcount > wxallcount)
  5487. {
  5488. if (wxpreallcount > 0)
  5489. {
  5490. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5491. wxtb = "减少" + wxtbint.ToString("f") + "%";
  5492. }
  5493. }
  5494. else
  5495. {
  5496. if (wxpreallcount == wxallcount)
  5497. {
  5498. wxtb = "相同";
  5499. }
  5500. else
  5501. {
  5502. if (wxpreallcount > 0)
  5503. {
  5504. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5505. wxtb = "增加" + wxtbint.ToString("f") + "%";
  5506. }
  5507. }
  5508. }
  5509. if (wxallcount > 0)
  5510. {
  5511. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5512. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5513. }
  5514. #endregion
  5515. #region 微博
  5516. try
  5517. {
  5518. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  5519. foreach (DataRow row in rows)
  5520. {
  5521. wbzxcount += int.Parse(row["总数"].ToString());
  5522. }
  5523. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  5524. foreach (DataRow row in rows1)
  5525. {
  5526. wbprezxcount += int.Parse(row["总数"].ToString());
  5527. }
  5528. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5529. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5530. }
  5531. catch
  5532. { }
  5533. try
  5534. {
  5535. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  5536. foreach (DataRow row in rows)
  5537. {
  5538. wbjycount += int.Parse(row["总数"].ToString());
  5539. }
  5540. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  5541. foreach (DataRow row in rows1)
  5542. {
  5543. wbprejycount += int.Parse(row["总数"].ToString());
  5544. }
  5545. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5546. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5547. }
  5548. catch
  5549. { }
  5550. try
  5551. {
  5552. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  5553. foreach (DataRow row in rows)
  5554. {
  5555. wbbycount += int.Parse(row["总数"].ToString());
  5556. }
  5557. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  5558. foreach (DataRow row in rows1)
  5559. {
  5560. wbprebycount += int.Parse(row["总数"].ToString());
  5561. }
  5562. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5563. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5564. }
  5565. catch
  5566. { }
  5567. try
  5568. {
  5569. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  5570. foreach (DataRow row in rows)
  5571. {
  5572. wbgscount += int.Parse(row["总数"].ToString());
  5573. }
  5574. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  5575. foreach (DataRow row in rows1)
  5576. {
  5577. wbpregscount += int.Parse(row["总数"].ToString());
  5578. }
  5579. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5580. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5581. }
  5582. catch
  5583. { }
  5584. try
  5585. {
  5586. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  5587. foreach (DataRow row in rows)
  5588. {
  5589. wbtscount += int.Parse(row["总数"].ToString());
  5590. }
  5591. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  5592. foreach (DataRow row in rows1)
  5593. {
  5594. wbpretscount += int.Parse(row["总数"].ToString());
  5595. }
  5596. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5597. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5598. }
  5599. catch
  5600. { }
  5601. //prestartDate,preendDate
  5602. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  5603. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5604. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  5605. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  5606. if (wbpreallcount > wballcount)
  5607. {
  5608. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5609. wbtb = "减少" + wbtbint.ToString("f") + "%";
  5610. }
  5611. else
  5612. {
  5613. if (wbpreallcount == wballcount)
  5614. {
  5615. wbtb = "相同";
  5616. }
  5617. else
  5618. {
  5619. if (wbpreallcount > 0)
  5620. {
  5621. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5622. wbtb = "增加" + wbtbint.ToString("f") + "%";
  5623. }
  5624. }
  5625. }
  5626. if (wballcount > 0)
  5627. {
  5628. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5629. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5630. }
  5631. #endregion
  5632. #region 投诉化解
  5633. try
  5634. {
  5635. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'");
  5636. foreach (DataRow row in rows)
  5637. {
  5638. tscounthj += int.Parse(row["总数"].ToString());
  5639. }
  5640. }
  5641. catch
  5642. { }
  5643. try
  5644. {
  5645. DataRow[] rows = nowDataTable.Select("F_HOUSING='投诉'and 处理方式='客服处理' ");
  5646. foreach (DataRow row in rows)
  5647. {
  5648. kfclcount += int.Parse(row["总数"].ToString());
  5649. }
  5650. }
  5651. catch
  5652. { }
  5653. #endregion
  5654. }
  5655. else
  5656. {
  5657. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  5658. }
  5659. }
  5660. else
  5661. {
  5662. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  5663. #region 微信
  5664. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5665. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  5666. if (wxpreallcount > wxallcount)
  5667. {
  5668. if (wxpreallcount > 0)
  5669. {
  5670. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5671. wxtb = "减少" + wxtbint.ToString("f") + "%";
  5672. }
  5673. }
  5674. else
  5675. {
  5676. if (wxpreallcount == wxallcount)
  5677. {
  5678. wxtb = "相同";
  5679. }
  5680. else
  5681. {
  5682. if (wxpreallcount > 0)
  5683. {
  5684. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  5685. wxtb = "增加" + wxtbint.ToString("f") + "%";
  5686. }
  5687. }
  5688. }
  5689. if (wxallcount > 0)
  5690. {
  5691. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5692. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  5693. }
  5694. #endregion
  5695. #region 微博
  5696. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5697. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  5698. if (wbpreallcount > wballcount)
  5699. {
  5700. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5701. wbtb = "减少" + wbtbint.ToString("f") + "%";
  5702. }
  5703. else
  5704. {
  5705. if (wbpreallcount == wballcount)
  5706. {
  5707. wbtb = "相同";
  5708. }
  5709. else
  5710. {
  5711. if (wbpreallcount > 0)
  5712. {
  5713. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  5714. wbtb = "增加" + wbtbint.ToString("f") + "%";
  5715. }
  5716. }
  5717. }
  5718. if (wballcount > 0)
  5719. {
  5720. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5721. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  5722. }
  5723. #endregion
  5724. }
  5725. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5726. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  5727. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  5728. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  5729. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  5730. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  5731. StrContent.Append("</tbody></table>");
  5732. #region 投诉化解率
  5733. if (tscounthj > 0)
  5734. {
  5735. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  5736. tshjl = kfclcountint.ToString("f") + "%";
  5737. }
  5738. else
  5739. {
  5740. tshjl = "0%";
  5741. }
  5742. #endregion
  5743. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共"+ kfclcount + "件,投诉化解率为:"+ tshjl + ")<br /><br /></div>";
  5744. #endregion
  5745. //return StrContent.ToString();
  5746. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  5747. }
  5748. [ActionName("ReportWorkOrderInfoQuarterNew")]
  5749. [HttpGet]
  5750. public string ReportWorkOrderInfoQuarterNew(string dateParty)
  5751. {
  5752. string StrContent = "";
  5753. string bgnrtb_1 = "<br /><div id=\"bgnrtb_1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  5754. //数据结果集
  5755. string startDate = "";
  5756. string endDate = "";
  5757. string prestartDate = "";
  5758. string preendDate = "";
  5759. string predateParty = "";
  5760. //dateParty = "2019-01-01 - 2019-12-31";
  5761. if (!string.IsNullOrEmpty(dateParty))
  5762. {
  5763. startDate = dateParty.Substring(0, 10);
  5764. endDate = dateParty.Substring(12);
  5765. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  5766. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  5767. }
  5768. else
  5769. {
  5770. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  5771. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  5772. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  5773. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  5774. }
  5775. predateParty = prestartDate + " - " + preendDate;
  5776. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  5777. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  5778. //string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  5779. string json = WorkOrderFromChartData(DateTime.Now, dateParty);
  5780. #region 语音
  5781. int allcount = 0;
  5782. int preallcount = 0;
  5783. int zxcount = 0;
  5784. int prezxcount = 0;
  5785. string zxzb = "";
  5786. int jycount = 0;
  5787. int prejycount = 0;
  5788. int bycount = 0;
  5789. int prebycount = 0;
  5790. int gscount = 0;
  5791. int pregscount = 0;
  5792. int tscount = 0;
  5793. int pretscount = 0;
  5794. string tszb = "";
  5795. string tb = "";
  5796. string zzdttb = "";
  5797. #endregion
  5798. #region 微信
  5799. int wxallcount = 0;
  5800. int wxpreallcount = 0;
  5801. int wxzxcount = 0;
  5802. int wxprezxcount = 0;
  5803. string wxzxzb = "";
  5804. int wxjycount = 0;
  5805. int wxprejycount = 0;
  5806. int wxbycount = 0;
  5807. int wxprebycount = 0;
  5808. int wxgscount = 0;
  5809. int wxpregscount = 0;
  5810. int wxtscount = 0;
  5811. int wxpretscount = 0;
  5812. string wxtszb = "0";
  5813. string wxtb = "0";
  5814. #endregion
  5815. #region 微博
  5816. int wballcount = 0;
  5817. int wbpreallcount = 0;
  5818. int wbzxcount = 0;
  5819. int wbprezxcount = 0;
  5820. string wbzxzb = "";
  5821. int wbjycount = 0;
  5822. int wbprejycount = 0;
  5823. int wbbycount = 0;
  5824. int wbprebycount = 0;
  5825. int wbgscount = 0;
  5826. int wbpregscount = 0;
  5827. int wbtscount = 0;
  5828. int wbpretscount = 0;
  5829. string wbtszb = "0";
  5830. string wbtb = "0";
  5831. #endregion
  5832. if (nowDataTable != null)
  5833. {
  5834. if (nowDataTable.Rows.Count > 0)
  5835. {
  5836. #region 语音
  5837. try
  5838. {
  5839. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5840. foreach (DataRow row in rows)
  5841. {
  5842. zxcount += int.Parse(row["总数"].ToString());
  5843. }
  5844. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  5845. foreach (DataRow row in rows1)
  5846. {
  5847. prezxcount += int.Parse(row["总数"].ToString());
  5848. }
  5849. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5850. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5851. }
  5852. catch
  5853. { }
  5854. try
  5855. {
  5856. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5857. foreach (DataRow row in rows)
  5858. {
  5859. jycount += int.Parse(row["总数"].ToString());
  5860. }
  5861. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  5862. foreach (DataRow row in rows1)
  5863. {
  5864. prejycount += int.Parse(row["总数"].ToString());
  5865. }
  5866. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5867. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5868. }
  5869. catch
  5870. { }
  5871. try
  5872. {
  5873. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5874. foreach (DataRow row in rows)
  5875. {
  5876. bycount += int.Parse(row["总数"].ToString());
  5877. }
  5878. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  5879. foreach (DataRow row in rows1)
  5880. {
  5881. prebycount += int.Parse(row["总数"].ToString());
  5882. }
  5883. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5884. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5885. }
  5886. catch
  5887. { }
  5888. try
  5889. {
  5890. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5891. foreach (DataRow row in rows)
  5892. {
  5893. gscount += int.Parse(row["总数"].ToString());
  5894. }
  5895. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  5896. foreach (DataRow row in rows1)
  5897. {
  5898. pregscount += int.Parse(row["总数"].ToString());
  5899. }
  5900. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5901. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  5902. }
  5903. catch
  5904. { }
  5905. try
  5906. {
  5907. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5908. foreach (DataRow row in rows)
  5909. {
  5910. tscount += int.Parse(row["总数"].ToString());
  5911. }
  5912. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  5913. foreach (DataRow row in rows1)
  5914. {
  5915. pretscount += int.Parse(row["总数"].ToString());
  5916. }
  5917. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5918. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  5919. }
  5920. catch
  5921. { }
  5922. allcount = zxcount + jycount + bycount + gscount + tscount;
  5923. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  5924. if (preallcount > allcount)
  5925. {
  5926. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  5927. tb = "减少" + tbint.ToString("f") + "%";
  5928. }
  5929. else
  5930. {
  5931. if (preallcount == allcount)
  5932. {
  5933. tb = "相同";
  5934. }
  5935. else
  5936. {
  5937. if (preallcount > 0)
  5938. {
  5939. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  5940. tb = "增加" + tbint.ToString("f") + "%";
  5941. }
  5942. }
  5943. }
  5944. if (allcount > 0)
  5945. {
  5946. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5947. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  5948. }
  5949. #endregion
  5950. #region 微信
  5951. try
  5952. {
  5953. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5954. foreach (DataRow row in rows)
  5955. {
  5956. wxzxcount += int.Parse(row["总数"].ToString());
  5957. }
  5958. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  5959. foreach (DataRow row in rows1)
  5960. {
  5961. wxprezxcount += int.Parse(row["总数"].ToString());
  5962. }
  5963. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5964. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  5965. }
  5966. catch
  5967. { }
  5968. try
  5969. {
  5970. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5971. foreach (DataRow row in rows)
  5972. {
  5973. wxjycount += int.Parse(row["总数"].ToString());
  5974. }
  5975. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  5976. foreach (DataRow row in rows1)
  5977. {
  5978. wxprejycount += int.Parse(row["总数"].ToString());
  5979. }
  5980. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5981. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  5982. }
  5983. catch
  5984. { }
  5985. try
  5986. {
  5987. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5988. foreach (DataRow row in rows)
  5989. {
  5990. wxbycount += int.Parse(row["总数"].ToString());
  5991. }
  5992. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  5993. foreach (DataRow row in rows1)
  5994. {
  5995. wxprebycount += int.Parse(row["总数"].ToString());
  5996. }
  5997. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5998. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  5999. }
  6000. catch
  6001. { }
  6002. try
  6003. {
  6004. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  6005. foreach (DataRow row in rows)
  6006. {
  6007. wxgscount += int.Parse(row["总数"].ToString());
  6008. }
  6009. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  6010. foreach (DataRow row in rows1)
  6011. {
  6012. wxpregscount += int.Parse(row["总数"].ToString());
  6013. }
  6014. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6015. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6016. }
  6017. catch
  6018. { }
  6019. try
  6020. {
  6021. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  6022. foreach (DataRow row in rows)
  6023. {
  6024. wxtscount += int.Parse(row["总数"].ToString());
  6025. }
  6026. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  6027. foreach (DataRow row in rows1)
  6028. {
  6029. wxpretscount += int.Parse(row["总数"].ToString());
  6030. }
  6031. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6032. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6033. }
  6034. catch
  6035. { }
  6036. //prestartDate, preendDate
  6037. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  6038. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  6039. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  6040. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  6041. if (wxpreallcount > wxallcount)
  6042. {
  6043. if (wxpreallcount > 0)
  6044. {
  6045. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6046. wxtb = "减少" + wxtbint.ToString("f") + "%";
  6047. }
  6048. }
  6049. else
  6050. {
  6051. if (wxpreallcount == wxallcount)
  6052. {
  6053. wxtb = "相同";
  6054. }
  6055. else
  6056. {
  6057. if (wxpreallcount > 0)
  6058. {
  6059. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6060. wxtb = "增加" + wxtbint.ToString("f") + "%";
  6061. }
  6062. }
  6063. }
  6064. if (wxallcount > 0)
  6065. {
  6066. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6067. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6068. }
  6069. #endregion
  6070. #region 微博
  6071. try
  6072. {
  6073. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  6074. foreach (DataRow row in rows)
  6075. {
  6076. wbzxcount += int.Parse(row["总数"].ToString());
  6077. }
  6078. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  6079. foreach (DataRow row in rows1)
  6080. {
  6081. wbprezxcount += int.Parse(row["总数"].ToString());
  6082. }
  6083. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  6084. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  6085. }
  6086. catch
  6087. { }
  6088. try
  6089. {
  6090. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  6091. foreach (DataRow row in rows)
  6092. {
  6093. wbjycount += int.Parse(row["总数"].ToString());
  6094. }
  6095. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  6096. foreach (DataRow row in rows1)
  6097. {
  6098. wbprejycount += int.Parse(row["总数"].ToString());
  6099. }
  6100. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  6101. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  6102. }
  6103. catch
  6104. { }
  6105. try
  6106. {
  6107. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  6108. foreach (DataRow row in rows)
  6109. {
  6110. wbbycount += int.Parse(row["总数"].ToString());
  6111. }
  6112. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  6113. foreach (DataRow row in rows1)
  6114. {
  6115. wbprebycount += int.Parse(row["总数"].ToString());
  6116. }
  6117. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  6118. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  6119. }
  6120. catch
  6121. { }
  6122. try
  6123. {
  6124. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  6125. foreach (DataRow row in rows)
  6126. {
  6127. wbgscount += int.Parse(row["总数"].ToString());
  6128. }
  6129. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  6130. foreach (DataRow row in rows1)
  6131. {
  6132. wbpregscount += int.Parse(row["总数"].ToString());
  6133. }
  6134. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6135. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  6136. }
  6137. catch
  6138. { }
  6139. try
  6140. {
  6141. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  6142. foreach (DataRow row in rows)
  6143. {
  6144. wbtscount += int.Parse(row["总数"].ToString());
  6145. }
  6146. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  6147. foreach (DataRow row in rows1)
  6148. {
  6149. wbpretscount += int.Parse(row["总数"].ToString());
  6150. }
  6151. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6152. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  6153. }
  6154. catch
  6155. { }
  6156. //prestartDate,preendDate
  6157. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  6158. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  6159. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  6160. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  6161. if (wbpreallcount > wballcount)
  6162. {
  6163. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6164. wbtb = "减少" + wbtbint.ToString("f") + "%";
  6165. }
  6166. else
  6167. {
  6168. if (wbpreallcount == wballcount)
  6169. {
  6170. wbtb = "相同";
  6171. }
  6172. else
  6173. {
  6174. if (wbpreallcount > 0)
  6175. {
  6176. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6177. wbtb = "增加" + wbtbint.ToString("f") + "%";
  6178. }
  6179. }
  6180. }
  6181. if (wballcount > 0)
  6182. {
  6183. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6184. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6185. }
  6186. #endregion
  6187. }
  6188. } else
  6189. {
  6190. #region 微信
  6191. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  6192. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  6193. if (wxpreallcount > wxallcount)
  6194. {
  6195. if (wxpreallcount > 0)
  6196. {
  6197. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6198. wxtb = "减少" + wxtbint.ToString("f") + "%";
  6199. }
  6200. }
  6201. else
  6202. {
  6203. if (wxpreallcount == wxallcount)
  6204. {
  6205. wxtb = "相同";
  6206. }
  6207. else
  6208. {
  6209. if (wxpreallcount > 0)
  6210. {
  6211. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  6212. wxtb = "增加" + wxtbint.ToString("f") + "%";
  6213. }
  6214. }
  6215. }
  6216. if (wxallcount > 0)
  6217. {
  6218. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6219. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  6220. }
  6221. #endregion
  6222. #region 微博
  6223. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  6224. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  6225. if (wbpreallcount > wballcount)
  6226. {
  6227. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6228. wbtb = "减少" + wbtbint.ToString("f") + "%";
  6229. }
  6230. else
  6231. {
  6232. if (wbpreallcount == wballcount)
  6233. {
  6234. wbtb = "相同";
  6235. }
  6236. else
  6237. {
  6238. if (wbpreallcount > 0)
  6239. {
  6240. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  6241. wbtb = "增加" + wbtbint.ToString("f") + "%";
  6242. }
  6243. }
  6244. }
  6245. if (wballcount > 0)
  6246. {
  6247. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6248. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  6249. }
  6250. #endregion
  6251. }
  6252. #region 平台总数
  6253. int zzdtallcout = allcount + wballcount + wxallcount;
  6254. int prezzdtallcout = preallcount + wbpreallcount + wxpreallcount;
  6255. if (prezzdtallcout > zzdtallcout)
  6256. {
  6257. decimal zzdttbint = (Convert.ToDecimal(prezzdtallcout) - Convert.ToDecimal(zzdtallcout)) * 100 / Convert.ToDecimal(prezzdtallcout);
  6258. zzdttb = "减少" + zzdttbint.ToString("f") + "%";
  6259. }
  6260. else
  6261. {
  6262. if (prezzdtallcout == zzdtallcout)
  6263. {
  6264. zzdttb = "相同";
  6265. }
  6266. else
  6267. {
  6268. if (prezzdtallcout > 0)
  6269. {
  6270. decimal zzdttbint = (Convert.ToDecimal(zzdtallcout) - Convert.ToDecimal(prezzdtallcout)) * 100 / Convert.ToDecimal(prezzdtallcout);
  6271. zzdttb = "增加" + zzdttbint.ToString("f") + "%";
  6272. }
  6273. }
  6274. }
  6275. #endregion
  6276. string rxzb = "";
  6277. if (zzdtallcout > 0)
  6278. {
  6279. decimal rxzbint = Convert.ToDecimal(allcount) * 100 / Convert.ToDecimal(zzdtallcout);
  6280. rxzb = rxzbint.ToString("f") + "%";
  6281. }
  6282. else {
  6283. rxzb = "0%";
  6284. }
  6285. StrContent = zzdtallcout.ToString() + "," + allcount.ToString() +","+ wballcount.ToString() + "," + wxallcount.ToString() + ","
  6286. + zzdttb.ToString() + "," + tb.ToString() + "," + wbtb.ToString() + "," + wxtb.ToString() + ","
  6287. + prezzdtallcout.ToString() + "," + preallcount.ToString() + "," + wbpreallcount.ToString() + "," + wxpreallcount.ToString() + ","
  6288. + rxzb;
  6289. return StrContent.ToString() + "^" + bgnrtb_1 + "^bgnrtb_1" + "^" + json;
  6290. }
  6291. [ActionName("ReportWorkOrderInfoQuarterNewTwo")]
  6292. [HttpGet]
  6293. public string ReportWorkOrderInfoQuarterNewTwo(string dateParty)
  6294. {
  6295. string StrContent = "";
  6296. string bgmc2tb1 = "<br /><div id=\"bgmc2tb1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6297. //数据结果集
  6298. string startDate = "";
  6299. string endDate = "";
  6300. string prestartDate = "";
  6301. string preendDate = "";
  6302. string predateParty = "";
  6303. //dateParty = "2019-01-01 - 2019-12-31";
  6304. if (!string.IsNullOrEmpty(dateParty))
  6305. {
  6306. startDate = dateParty.Substring(0, 10);
  6307. endDate = dateParty.Substring(12);
  6308. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6309. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6310. }
  6311. else
  6312. {
  6313. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6314. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6315. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6316. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6317. }
  6318. predateParty = prestartDate + " - " + preendDate;
  6319. DataTable nowDataTable = recordBLL.GetWorkOrderTrainFunctionRX(startDate, endDate);
  6320. DataTable preDataTable = recordBLL.GetWorkOrderTrainFunctionRX(prestartDate, preendDate);
  6321. DataTable nowZXYWMXDataTable = recordBLL.GetWorkOrderTrainFunctionRXMX(startDate, endDate, " F_FILEFLAG=6 and F_REPAIRLEVEL <>39");
  6322. //string json = CallInTypeMatchChartData(DateTime.Now, dateParty);
  6323. string json = WorkOrderTypeMathChartDataRX(DateTime.Now, dateParty);
  6324. #region 语音
  6325. int allcount = 0;
  6326. int zxcount = 0;
  6327. int kfclcount = 0;
  6328. int zbclcount = 0;
  6329. string strzxywmx = "";
  6330. int zxcounthj = 0;
  6331. int lcskhj = 0;
  6332. string lcskfx = "";
  6333. int gpxxhj = 0;
  6334. string gpxxfx = "";
  6335. #endregion
  6336. if (nowDataTable != null)
  6337. {
  6338. if (nowDataTable.Rows.Count > 0)
  6339. {
  6340. #region 语音
  6341. #region 处理方式
  6342. //1转办,3客服处理
  6343. try
  6344. {
  6345. DataRow[] rows = nowDataTable.Select("处理方式='3'");
  6346. foreach (DataRow row in rows)
  6347. {
  6348. kfclcount += int.Parse(row["业务量"].ToString());
  6349. }
  6350. } catch { }
  6351. try
  6352. {
  6353. DataRow[] rows = nowDataTable.Select("处理方式='1'");
  6354. foreach (DataRow row in rows)
  6355. {
  6356. zbclcount += int.Parse(row["业务量"].ToString());
  6357. }
  6358. }
  6359. catch
  6360. { }
  6361. #endregion
  6362. #region 业务类型
  6363. //3投诉 ,6咨询,14建议,18表扬,19挂失
  6364. try
  6365. {
  6366. DataRow[] rows = nowDataTable.Select("业务类别='6'");
  6367. foreach (DataRow row in rows)
  6368. {
  6369. zxcount += int.Parse(row["业务量"].ToString());
  6370. }
  6371. }
  6372. catch { }
  6373. #endregion
  6374. #region 咨询业务明细
  6375. DataTable dt = new DataTable();
  6376. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  6377. if (namelist != null)
  6378. {
  6379. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='" + startDate + "'and F_CREATEDATE<='" + endDate + "'").Tables[0];
  6380. int i = 0;
  6381. int count = 0;
  6382. foreach (Model.T_Wo_WorkOrderType m in namelist)
  6383. {
  6384. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "and F_FILEFLAG=6").Length;
  6385. strzxywmx = strzxywmx + m.F_Name.Trim()+ count.ToString()+ "件,";
  6386. zxcounthj = zxcounthj + count;
  6387. i++;
  6388. }
  6389. }
  6390. try
  6391. {
  6392. DataRow[] rows = nowZXYWMXDataTable.Select("F_REPAIRLEVEL='20'");
  6393. foreach (DataRow row in rows)
  6394. {
  6395. lcskhj += int.Parse(row["YWSL"].ToString());
  6396. }
  6397. if (zxcounthj>0)
  6398. {
  6399. decimal lcskhjint = Convert.ToDecimal(lcskhj) * 100 / Convert.ToDecimal(zxcounthj);
  6400. lcskfx = lcskhjint.ToString("f") + "%";
  6401. }
  6402. else
  6403. {
  6404. lcskfx = "0%";
  6405. }
  6406. }
  6407. catch { }
  6408. try
  6409. {
  6410. DataRow[] rows = nowZXYWMXDataTable.Select("F_REPAIRLEVEL='24'");
  6411. foreach (DataRow row in rows)
  6412. {
  6413. gpxxhj += int.Parse(row["YWSL"].ToString());
  6414. }
  6415. if (zxcounthj > 0)
  6416. {
  6417. decimal gpxxhjint = Convert.ToDecimal(gpxxhj) * 100 / Convert.ToDecimal(zxcounthj);
  6418. gpxxfx = gpxxhjint.ToString("f") + "%";
  6419. }
  6420. else
  6421. {
  6422. gpxxfx = "0%";
  6423. }
  6424. }
  6425. catch { }
  6426. #endregion
  6427. allcount = kfclcount+ zbclcount;
  6428. #endregion
  6429. }
  6430. }
  6431. string rjsl = "";
  6432. int rgjtcount = zxcount;
  6433. string rgjtl = "";
  6434. string zjhfl = "";
  6435. string zbaqhfl = "100%";
  6436. if (allcount > 0)
  6437. {
  6438. decimal rgjtint = Convert.ToDecimal(rgjtcount) * 100 / Convert.ToDecimal(allcount);
  6439. rgjtl = rgjtint.ToString("f") + "%";
  6440. decimal zjhfint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(allcount);
  6441. zjhfl = zjhfint.ToString("f") + "%";
  6442. rjsl=(Convert.ToDecimal(allcount)/90).ToString("f") + "%";
  6443. }
  6444. else
  6445. {
  6446. rgjtl = "0%";
  6447. zjhfl = "0%";
  6448. }
  6449. StrContent = allcount.ToString() + "," + rjsl.ToString() + "," + rgjtcount.ToString() + ","
  6450. + rgjtl.ToString()+","+ kfclcount.ToString()+ "," + zjhfl.ToString() + ","
  6451. + zbclcount.ToString()+ "," + zbaqhfl.ToString();
  6452. return StrContent.ToString() + "^" + bgmc2tb1 + "^bgmc2tb1" + "^" + json + "^" + zxcounthj.ToString() + "^" + strzxywmx+ "^" + lcskfx+ "^" + gpxxfx;
  6453. }
  6454. [ActionName("ReportWorkOrderInfoQuarterNewTwoZXMX")]
  6455. [HttpGet]
  6456. public string ReportWorkOrderInfoQuarterNewTwoZXMX(string dateParty)
  6457. {
  6458. string StrContent = "";
  6459. StringBuilder bgmc2tb4 = new StringBuilder();
  6460. StringBuilder bgmc2tb5 = new StringBuilder();
  6461. string bgmc2tb2 = "<br /><div id=\"bgmc2tb2\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6462. //数据结果集
  6463. string startDate = "";
  6464. string endDate = "";
  6465. string prestartDate = "";
  6466. string preendDate = "";
  6467. string predateParty = "";
  6468. #region 以受理方式为标准的分析情况
  6469. int TotalCount = 0;
  6470. int TotalCount_wb = 0;
  6471. int TotalCount_wx = 0;
  6472. int TotalCount_dh = 0;
  6473. string tsbl_wb = "";
  6474. string tsbl_wx = "";
  6475. string tsbl_dh = "";
  6476. #endregion
  6477. #region 以责任部门为标准的分析情况(转办)
  6478. int TotalCount_ajry = 0;
  6479. int TotalCount_kyry = 0;
  6480. int TotalCount_qtry = 0;
  6481. int TotalCountZB = 0;
  6482. #endregion
  6483. //dateParty = "2019-01-01 - 2019-12-31";
  6484. if (!string.IsNullOrEmpty(dateParty))
  6485. {
  6486. startDate = dateParty.Substring(0, 10);
  6487. endDate = dateParty.Substring(12);
  6488. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6489. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6490. }
  6491. else
  6492. {
  6493. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6494. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6495. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6496. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6497. }
  6498. predateParty = prestartDate + " - " + preendDate;
  6499. DataTable nowDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(startDate, endDate);
  6500. DataTable dataContent = recordBLL.WorkOrderDate(startDate, endDate);
  6501. DataTable preDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(prestartDate, preendDate);
  6502. //string json = CallInTypeMatchChartData(DateTime.Now, dateParty);
  6503. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6504. #region 投诉
  6505. int kfclcount = 0;
  6506. int zbclcount = 0;
  6507. int tscounthj = 0;
  6508. string tshjl = "";
  6509. #endregion
  6510. if (nowDataTable != null)
  6511. {
  6512. if (nowDataTable.Rows.Count > 0)
  6513. {
  6514. #region 语音
  6515. #region 处理方式
  6516. //1转办,3客服处理
  6517. try
  6518. {
  6519. DataRow[] rows = nowDataTable.Select("业务类别='3' ");
  6520. foreach (DataRow row in rows)
  6521. {
  6522. tscounthj += int.Parse(row["业务量"].ToString());
  6523. }
  6524. }
  6525. catch { }
  6526. try
  6527. {
  6528. DataRow[] rows = nowDataTable.Select("业务类别='3' and 处理方式='3'");
  6529. foreach (DataRow row in rows)
  6530. {
  6531. kfclcount += int.Parse(row["业务量"].ToString());
  6532. }
  6533. }
  6534. catch { }
  6535. try
  6536. {
  6537. DataRow[] rows = nowDataTable.Select("业务类别='3' and 处理方式='1'");
  6538. foreach (DataRow row in rows)
  6539. {
  6540. zbclcount += int.Parse(row["业务量"].ToString());
  6541. }
  6542. }
  6543. catch
  6544. { }
  6545. #endregion
  6546. #endregion
  6547. #region 以受理方式为标准的分析情况
  6548. bgmc2tb4.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6549. bgmc2tb4.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:102.5pt;\">受理方式</td>");
  6550. bgmc2tb4.Append("<td style=\"width:120.5pt;\">投诉件数</td><td style=\"width:120.5pt;\">处理方式</td>");
  6551. bgmc2tb4.Append("<td style=\"width:120.5pt;\">回访率</td><td style=\"width:120.5pt;\">满意度</td>");
  6552. bgmc2tb4.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6553. if (dataContent != null)
  6554. {
  6555. #region 投诉总量和总投诉占比
  6556. DataRow[] rowswb = dataContent.Select("工单类型='微博' and F_HOUSING='投诉'");
  6557. foreach (DataRow row in rowswb)
  6558. {
  6559. TotalCount_wb += int.Parse(row["总数"].ToString());
  6560. }
  6561. DataRow[] rowswx = dataContent.Select("工单类型='微信' and F_HOUSING='投诉'");
  6562. foreach (DataRow row in rowswx)
  6563. {
  6564. TotalCount_wx += int.Parse(row["总数"].ToString());
  6565. }
  6566. DataRow[] rowsyy = dataContent.Select("工单类型='语音' and F_HOUSING='投诉'");
  6567. foreach (DataRow row in rowsyy)
  6568. {
  6569. TotalCount_dh += int.Parse(row["总数"].ToString());
  6570. }
  6571. TotalCount = TotalCount_wb + TotalCount_wx + TotalCount_dh;
  6572. if (TotalCount > 0)
  6573. {
  6574. decimal tsbl_wbint = Convert.ToDecimal(TotalCount_wb) * 100 / Convert.ToDecimal(TotalCount);
  6575. tsbl_wb = tsbl_wbint.ToString("f") + "%";
  6576. decimal tsbl_wxint = Convert.ToDecimal(TotalCount_wx) * 100 / Convert.ToDecimal(TotalCount);
  6577. tsbl_wx = tsbl_wxint.ToString("f") + "%";
  6578. decimal tsbl_dhint = Convert.ToDecimal(TotalCount_dh) * 100 / Convert.ToDecimal(TotalCount);
  6579. tsbl_dh = tsbl_dhint.ToString("f") + "%";
  6580. }
  6581. else
  6582. {
  6583. tsbl_wb = "0%"; tsbl_wx = "0%"; tsbl_dh = "0%";
  6584. }
  6585. #endregion
  6586. #region 满意度
  6587. #endregion
  6588. }
  6589. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + TotalCount_wb.ToString() + "</td><td>转办</td><td>100%</td><td>满意</td><td>" + tsbl_wb + "</td>" + "</tr>");
  6590. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + TotalCount_wx.ToString() + "</td><td>转办</td><td>100%</td><td>满意</td><td>" + tsbl_wx + "</td>" + "</tr>");
  6591. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>电话</td><td>" + TotalCount_dh.ToString() + "</td><td>转办+客服化解</td><td>100%</td><td>满意</td><td>" + tsbl_dh + "</td>" + "</tr>");
  6592. bgmc2tb4.Append("</tbody></table>");
  6593. #endregion
  6594. #region 以责任部门为标准的分析情况(转办)
  6595. bgmc2tb5.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6596. bgmc2tb5.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:120.55pt;\">部门</td>");
  6597. bgmc2tb5.Append("<td style=\"width:120.5pt;\">员工服务</td><td style=\"width:120.5pt;\">政策规定</td>");
  6598. bgmc2tb5.Append("<td style=\"width:120.5pt;\">设备</td><td style=\"width:120.5pt;\">合计</td>");
  6599. bgmc2tb5.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6600. if (dataContent != null)
  6601. {
  6602. DataRow[] rowsZB = dataContent.Select("F_HOUSING='投诉' and 处理方式='转办' ");
  6603. foreach (DataRow row in rowsZB)
  6604. {
  6605. TotalCountZB += int.Parse(row["总数"].ToString());
  6606. }
  6607. DataRow[] rowsajry = dataContent.Select("F_HOUSING='投诉' and 处理方式='转办' and F_ADSLACCOUNT='投诉安检工作人员'");
  6608. foreach (DataRow row in rowsajry)
  6609. {
  6610. TotalCount_ajry += int.Parse(row["总数"].ToString());
  6611. }
  6612. DataRow[] rowskyry = dataContent.Select("F_HOUSING='投诉' and 处理方式='转办' and F_ADSLACCOUNT='投诉客运工作人员'");
  6613. foreach (DataRow row in rowskyry)
  6614. {
  6615. TotalCount_kyry += int.Parse(row["总数"].ToString());
  6616. }
  6617. TotalCount_qtry = TotalCountZB - TotalCount_ajry - TotalCount_kyry;
  6618. }
  6619. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>安保部</td><td>" + TotalCount_ajry.ToString() + "</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6620. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>站务中心</td><td>" + TotalCount_kyry.ToString() + " </td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6621. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>其他</td><td>" + TotalCount_qtry.ToString() + "</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6622. bgmc2tb5.Append("</tbody></table>");
  6623. #endregion
  6624. #region 化解率
  6625. kfclcount = tscounthj - zbclcount;
  6626. if (tscounthj > 0)
  6627. {
  6628. decimal kfclcountint = Convert.ToDecimal(kfclcount) * 100 / Convert.ToDecimal(tscounthj);
  6629. tshjl = kfclcountint.ToString("f") + "%";
  6630. }
  6631. else
  6632. {
  6633. tshjl = "0%";
  6634. }
  6635. #endregion
  6636. }
  6637. }
  6638. else {
  6639. bgmc2tb4.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6640. bgmc2tb4.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:102.5pt;\">受理方式</td>");
  6641. bgmc2tb4.Append("<td style=\"width:120.5pt;\">投诉件数</td><td style=\"width:120.5pt;\">处理方式</td>");
  6642. bgmc2tb4.Append("<td style=\"width:120.5pt;\">回访率</td><td style=\"width:120.5pt;\">满意度</td>");
  6643. bgmc2tb4.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6644. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>0</td><td>转办</td><td>0%</td><td>/</td><td>/</td>" + "</tr>");
  6645. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>0</td><td>转办</td><td>0%</td><td>/</td><td>/</td>" + "</tr>");
  6646. bgmc2tb4.Append("<tr style=\"height:36.95pt\"><td>电话</td><td>0</td><td>转办+客服化解</td><td>0%</td><td>/</td><td>/</td>" + "</tr>");
  6647. bgmc2tb4.Append("</tbody></table>");
  6648. tsbl_dh = "0%";
  6649. bgmc2tb5.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  6650. bgmc2tb5.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:120.55pt;\">部门</td>");
  6651. bgmc2tb5.Append("<td style=\"width:120.5pt;\">员工服务</td><td style=\"width:120.5pt;\">政策规定</td>");
  6652. bgmc2tb5.Append("<td style=\"width:120.5pt;\">设备</td><td style=\"width:120.5pt;\">合计</td>");
  6653. bgmc2tb5.Append("<td style=\"width:120.5pt;\">占总投诉比例</td>");
  6654. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>安保部</td><td>0</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6655. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>站务中心</td><td>0 </td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6656. bgmc2tb5.Append("<tr style=\"height:36.95pt\"><td>其他</td><td>0</td><td>/</td><td>/</td><td>/</td><td>/</td>" + "</tr>");
  6657. bgmc2tb5.Append("</tbody></table>");
  6658. }
  6659. return StrContent.ToString() + "^" + bgmc2tb2 + "^bgmc2tb2" + "^" + json + "^" + tscounthj.ToString()
  6660. + "^" + zbclcount.ToString()+"^" + kfclcount.ToString()+ "^" + tshjl + "^" + bgmc2tb4 + "^" + bgmc2tb5
  6661. + "^" + tsbl_dh;
  6662. }
  6663. [ActionName("ReportWorkOrderInfoQuarterNewTwoQTMX")]
  6664. [HttpGet]
  6665. public string ReportWorkOrderInfoQuarterNewTwoQTMX(string dateParty)
  6666. {
  6667. string StrContent = "";
  6668. string bgmc2tb2 = "<br /><div id=\"bgmc2tb2\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6669. //数据结果集
  6670. string startDate = "";
  6671. string endDate = "";
  6672. string prestartDate = "";
  6673. string preendDate = "";
  6674. string predateParty = "";
  6675. //dateParty = "2019-01-01 - 2019-12-31";
  6676. if (!string.IsNullOrEmpty(dateParty))
  6677. {
  6678. startDate = dateParty.Substring(0, 10);
  6679. endDate = dateParty.Substring(12);
  6680. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6681. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6682. }
  6683. else
  6684. {
  6685. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6686. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6687. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6688. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6689. }
  6690. predateParty = prestartDate + " - " + preendDate;
  6691. DataTable nowDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(startDate, endDate);
  6692. DataTable preDataTable = recordBLL.GetWorkOrderTrainFunctionRXQT(prestartDate, preendDate);
  6693. //string json = CallInTypeMatchChartData(DateTime.Now, dateParty);
  6694. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6695. #region
  6696. int jycount = 0;
  6697. int bycount = 0;
  6698. int gscount = 0;
  6699. #endregion
  6700. if (nowDataTable != null)
  6701. {
  6702. if (nowDataTable.Rows.Count > 0)
  6703. {
  6704. #region 建议
  6705. try
  6706. {
  6707. DataRow[] rows = nowDataTable.Select("业务类别='14'");
  6708. foreach (DataRow row in rows)
  6709. {
  6710. jycount += int.Parse(row["业务量"].ToString());
  6711. }
  6712. }
  6713. catch
  6714. { }
  6715. #endregion
  6716. #region 表扬
  6717. try
  6718. {
  6719. DataRow[] rows = nowDataTable.Select("业务类别='18'");
  6720. foreach (DataRow row in rows)
  6721. {
  6722. bycount += int.Parse(row["业务量"].ToString());
  6723. }
  6724. }
  6725. catch
  6726. { }
  6727. #endregion
  6728. #region 挂失
  6729. try
  6730. {
  6731. DataRow[] rows = nowDataTable.Select("业务类别='19'");
  6732. foreach (DataRow row in rows)
  6733. {
  6734. gscount += int.Parse(row["业务量"].ToString());
  6735. }
  6736. }
  6737. catch
  6738. { }
  6739. #endregion
  6740. }
  6741. }
  6742. return StrContent.ToString() + "^" + bgmc2tb2 + "^bgmc2tb2" + "^" + json + "^" + jycount.ToString()
  6743. + "^" + gscount.ToString() + "^" + bycount.ToString();
  6744. }
  6745. [ActionName("ReportWorkOrderInfoQuarterNewTwoWXMX")]
  6746. [HttpGet]
  6747. public string ReportWorkOrderInfoQuarterNewTwoWXMX(string dateParty)
  6748. {
  6749. string StrContent = "";
  6750. string bgmc4tb1 = "<br /><div id=\"bgmc4tb1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6751. //数据结果集
  6752. string startDate = "";
  6753. string endDate = "";
  6754. string prestartDate = "";
  6755. string preendDate = "";
  6756. string predateParty = "";
  6757. //dateParty = "2019-01-01 - 2019-12-31";
  6758. if (!string.IsNullOrEmpty(dateParty))
  6759. {
  6760. startDate = dateParty.Substring(0, 10);
  6761. endDate = dateParty.Substring(12);
  6762. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6763. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6764. }
  6765. else
  6766. {
  6767. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6768. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6769. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6770. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6771. }
  6772. predateParty = prestartDate + " - " + preendDate;
  6773. DataTable wxDataTable = recordBLL.GetWorkOrderTrainFunctionRXWX(startDate, endDate,"3");
  6774. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6775. #region
  6776. int wxcount = 0;
  6777. int wxcountrx = 0;
  6778. int wxxtCount = 0;
  6779. #endregion
  6780. #region 微信
  6781. //微信业务工单数
  6782. wxxtCount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0);
  6783. if (wxDataTable != null)
  6784. {
  6785. if (wxDataTable.Rows.Count > 0)
  6786. {
  6787. try
  6788. {
  6789. DataRow[] rows = wxDataTable.Select("");
  6790. foreach (DataRow row in rows)
  6791. {
  6792. wxcountrx += int.Parse(row["业务量"].ToString());
  6793. }
  6794. }
  6795. catch
  6796. { }
  6797. }
  6798. }
  6799. wxcount = wxcountrx + wxxtCount;
  6800. #endregion
  6801. return StrContent.ToString() + "^" + bgmc4tb1 + "^bgmc4tb1" + "^" + json + "^" + wxcount.ToString();
  6802. }
  6803. [ActionName("ReportWorkOrderInfoQuarterNewTwoWBMX")]
  6804. [HttpGet]
  6805. public string ReportWorkOrderInfoQuarterNewTwoWBMX(string dateParty)
  6806. {
  6807. string StrContent = "";
  6808. string bgmc3tb1 = "<br /><div id=\"bgmc3tb1\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><br>";
  6809. //数据结果集
  6810. string startDate = "";
  6811. string endDate = "";
  6812. string prestartDate = "";
  6813. string preendDate = "";
  6814. string predateParty = "";
  6815. //dateParty = "2019-01-01 - 2019-12-31";
  6816. if (!string.IsNullOrEmpty(dateParty))
  6817. {
  6818. startDate = dateParty.Substring(0, 10);
  6819. endDate = dateParty.Substring(12);
  6820. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6821. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6822. }
  6823. else
  6824. {
  6825. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6826. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  6827. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  6828. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  6829. }
  6830. predateParty = prestartDate + " - " + preendDate;
  6831. DataTable wbDataTable = recordBLL.GetWorkOrderTrainFunctionRXWX(startDate, endDate, "4");
  6832. string json = zxywtypeWorkOrderPreMX(DateTime.Now, dateParty);
  6833. #region
  6834. int wbcount = 0;
  6835. int wbcountrx = 0;
  6836. int wbxtCount = 0;
  6837. #endregion
  6838. #region 微信
  6839. //微博业务工单数
  6840. wbxtCount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0);
  6841. if (wbDataTable != null)
  6842. {
  6843. if (wbDataTable.Rows.Count > 0)
  6844. {
  6845. try
  6846. {
  6847. DataRow[] rows = wbDataTable.Select("");
  6848. foreach (DataRow row in rows)
  6849. {
  6850. wbcountrx += int.Parse(row["业务量"].ToString());
  6851. }
  6852. }
  6853. catch
  6854. { }
  6855. }
  6856. }
  6857. wbcount = wbcountrx + wbxtCount;
  6858. #endregion
  6859. return StrContent.ToString() + "^" + bgmc3tb1 + "^bgmc3tb1" + "^" + json + "^" + wbcount.ToString();
  6860. }
  6861. //热线类型 图表
  6862. public string WorkOrderTypeMathChartDataRX(DateTime? NowDateTime, string dateParty)
  6863. {
  6864. //数据结果集
  6865. MainChartModel dataModel = new MainChartModel();
  6866. string startDate = "";
  6867. string endDate = "";
  6868. if (!string.IsNullOrEmpty(dateParty))
  6869. {
  6870. startDate = dateParty.Substring(0, 10);
  6871. endDate = dateParty.Substring(12);
  6872. }
  6873. else
  6874. {
  6875. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6876. }
  6877. DataTable datas = recordBLL.GetWorkOrderBussTypeDataRX(startDate, endDate);
  6878. DataTable newTable = new DataTable();
  6879. newTable.Columns.Add("业务类型");
  6880. newTable.Columns.Add("工单数量");
  6881. DataRow dataRow;
  6882. if (datas != null && datas.Rows.Count > 0)
  6883. {
  6884. foreach (DataRow thisRow in datas.Rows)
  6885. {
  6886. if (thisRow["BusinessType"].ToString() == "6")
  6887. {
  6888. dataRow = newTable.NewRow();
  6889. dataRow["业务类型"] = "咨询";
  6890. int totalCount = 0;
  6891. string getCount = thisRow["callInCount"].ToString();
  6892. if (!string.IsNullOrEmpty(getCount))
  6893. {
  6894. totalCount = int.Parse(getCount);
  6895. }
  6896. dataRow["工单数量"] = totalCount;
  6897. newTable.Rows.Add(dataRow);
  6898. }
  6899. else if ((thisRow["BusinessType"].ToString() == "14"))
  6900. {
  6901. dataRow = newTable.NewRow();
  6902. dataRow["业务类型"] = "建议";
  6903. dataRow["工单数量"] = thisRow["callInCount"];
  6904. newTable.Rows.Add(dataRow);
  6905. }
  6906. else if ((thisRow["BusinessType"].ToString() == "18"))
  6907. {
  6908. dataRow = newTable.NewRow();
  6909. dataRow["业务类型"] = "表扬";
  6910. dataRow["工单数量"] = thisRow["callInCount"];
  6911. newTable.Rows.Add(dataRow);
  6912. }
  6913. else if ((thisRow["BusinessType"].ToString() == "19"))
  6914. {
  6915. dataRow = newTable.NewRow();
  6916. dataRow["业务类型"] = "挂失";
  6917. dataRow["工单数量"] = thisRow["callInCount"];
  6918. newTable.Rows.Add(dataRow);
  6919. }
  6920. else if ((thisRow["BusinessType"].ToString() == "3"))
  6921. {
  6922. dataRow = newTable.NewRow();
  6923. dataRow["业务类型"] = "投诉";
  6924. dataRow["工单数量"] = thisRow["callInCount"];
  6925. newTable.Rows.Add(dataRow);
  6926. }
  6927. }
  6928. }
  6929. if (newTable != null && newTable.Rows.Count > 0)
  6930. {
  6931. string[] strArr = new string[newTable.Rows.Count];
  6932. string contentArr = "";
  6933. for (int i = 0; i < newTable.Rows.Count; i++)
  6934. {
  6935. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  6936. if (i == 0)
  6937. {
  6938. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6939. }
  6940. else
  6941. {
  6942. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  6943. }
  6944. }
  6945. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  6946. dataModel.datas = "[" + contentArr + "]";
  6947. }
  6948. return JsonConvert.SerializeObject(dataModel);
  6949. }
  6950. //热线咨询明细图表
  6951. public string zxywtypeWorkOrderPreMX(DateTime? NowDateTime, string dateParty)
  6952. {
  6953. //数据结果集
  6954. MainChartModel dataModel = new MainChartModel();
  6955. string startDate = "";
  6956. string endDate = "";
  6957. DataTable dt = new DataTable();
  6958. try
  6959. {
  6960. if (!string.IsNullOrEmpty(dateParty))
  6961. {
  6962. startDate = dateParty.Substring(0, 10);
  6963. endDate = dateParty.Substring(12);
  6964. }
  6965. else
  6966. {
  6967. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  6968. }
  6969. DataTable newTable = new DataTable();
  6970. newTable.Columns.Add("业务类型");
  6971. newTable.Columns.Add("工单数量");
  6972. List<Model.T_Wo_WorkOrderType> namelist = new BLL.T_Wo_WorkOrderType().GetModelList(" F_ParentId=6 ");
  6973. if (namelist != null)
  6974. {
  6975. dt = new BLL.T_Wo_WorkOrderBase().GetList("F_CREATEDATE>='" + startDate + "'and F_CREATEDATE<='" + endDate + "' and F_FILEFLAG=6").Tables[0];
  6976. //dt = new BLL.T_Wo_WorkOrderBase().GetList(" DATEDIFF(DAY,'" + startDate + "',F_CREATEDATE)>=0 and DATEDIFF(DAY,'" + endDate + "',F_CREATEDATE)<=0 ").Tables[0];
  6977. int i = 0;
  6978. int count = 0;
  6979. DataRow dataRow;
  6980. foreach (Model.T_Wo_WorkOrderType m in namelist)
  6981. {
  6982. count = dt.Select("F_REPAIRLEVEL=" + m.F_WorkOrderTypeId.ToString() + "").Length;
  6983. dataRow = newTable.NewRow();
  6984. dataRow["业务类型"] = m.F_Name.Trim();
  6985. dataRow["工单数量"] = count.ToString();
  6986. newTable.Rows.Add(dataRow);
  6987. i++;
  6988. }
  6989. }
  6990. if (newTable != null && newTable.Rows.Count > 0)
  6991. {
  6992. string[] strArr = new string[newTable.Rows.Count];
  6993. string contentArr = "";
  6994. for (int i = 0; i < newTable.Rows.Count; i++)
  6995. {
  6996. strArr[i] = newTable.Rows[i]["业务类型"].ToString();
  6997. if (i == 0)
  6998. {
  6999. contentArr += " { value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  7000. }
  7001. else
  7002. {
  7003. contentArr += " ,{ value: " + newTable.Rows[i]["工单数量"].ToString() + ", name: '" + newTable.Rows[i]["业务类型"].ToString() + "' }";
  7004. }
  7005. }
  7006. dataModel.bottom = JsonConvert.SerializeObject(strArr);
  7007. dataModel.datas = "[" + contentArr + "]";
  7008. }
  7009. }
  7010. catch (Exception ex) { }
  7011. finally { dt.Clear(); dt.Dispose(); }
  7012. return JsonConvert.SerializeObject(dataModel);
  7013. }
  7014. /// <summary>
  7015. /// 季度
  7016. /// </summary>
  7017. /// <returns></returns>
  7018. [ActionName("ReportWorkOrderInfoQuarter")]
  7019. [HttpGet]
  7020. public string ReportWorkOrderInfoQuarter(string dateParty)
  7021. {
  7022. string res = "^divWorkOrderInfoOneWeekPie";
  7023. //数据结果集
  7024. string startDate = "";
  7025. string endDate = "";
  7026. string prestartDate = "";
  7027. string preendDate = "";
  7028. string predateParty = "";
  7029. if (!string.IsNullOrEmpty(dateParty))
  7030. {
  7031. startDate = dateParty.Substring(0, 10);
  7032. endDate = dateParty.Substring(12);
  7033. prestartDate = Convert.ToDateTime(startDate).AddMonths(-3).ToString("yyyy-MM-dd");
  7034. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  7035. }
  7036. else
  7037. {
  7038. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  7039. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  7040. prestartDate = Convert.ToDateTime(startDate).AddMonths(-5).ToString("yyyy-MM-dd");
  7041. preendDate = Convert.ToDateTime(endDate).AddMonths(-3).ToString("yyyy-MM-dd");
  7042. }
  7043. predateParty = prestartDate + " - " + preendDate;
  7044. StringBuilder StrContent = new StringBuilder();
  7045. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  7046. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  7047. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  7048. StrContent.Append("<td style=\"width:70.85pt;\">同比上季度</td>");
  7049. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  7050. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  7051. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  7052. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  7053. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  7054. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  7055. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  7056. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  7057. #region 微信
  7058. int wxallcount = 0;
  7059. int wxpreallcount = 0;
  7060. int wxzxcount = 0;
  7061. int wxprezxcount = 0;
  7062. string wxzxzb = "";
  7063. int wxjycount = 0;
  7064. int wxprejycount = 0;
  7065. int wxbycount = 0;
  7066. int wxprebycount = 0;
  7067. int wxgscount = 0;
  7068. int wxpregscount = 0;
  7069. int wxtscount = 0;
  7070. int wxpretscount = 0;
  7071. string wxtszb = "0";
  7072. string wxtb = "0";
  7073. #endregion
  7074. #region 微博
  7075. int wballcount = 0;
  7076. int wbpreallcount = 0;
  7077. int wbzxcount = 0;
  7078. int wbprezxcount = 0;
  7079. string wbzxzb = "";
  7080. int wbjycount = 0;
  7081. int wbprejycount = 0;
  7082. int wbbycount = 0;
  7083. int wbprebycount = 0;
  7084. int wbgscount = 0;
  7085. int wbpregscount = 0;
  7086. int wbtscount = 0;
  7087. int wbpretscount = 0;
  7088. string wbtszb = "0";
  7089. string wbtb = "0";
  7090. #endregion
  7091. if (nowDataTable != null)
  7092. {
  7093. if (nowDataTable.Rows.Count > 0)
  7094. {
  7095. #region 语音
  7096. int allcount = 0;
  7097. int preallcount = 0;
  7098. int zxcount = 0;
  7099. int prezxcount = 0;
  7100. string zxzb = "";
  7101. try
  7102. {
  7103. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7104. foreach (DataRow row in rows)
  7105. {
  7106. zxcount += int.Parse(row["总数"].ToString());
  7107. }
  7108. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7109. foreach (DataRow row in rows1)
  7110. {
  7111. prezxcount += int.Parse(row["总数"].ToString());
  7112. }
  7113. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7114. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7115. }
  7116. catch
  7117. { }
  7118. int jycount = 0;
  7119. int prejycount = 0;
  7120. try
  7121. {
  7122. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7123. foreach (DataRow row in rows)
  7124. {
  7125. jycount += int.Parse(row["总数"].ToString());
  7126. }
  7127. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7128. foreach (DataRow row in rows1)
  7129. {
  7130. prejycount += int.Parse(row["总数"].ToString());
  7131. }
  7132. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7133. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7134. }
  7135. catch
  7136. { }
  7137. int bycount = 0;
  7138. int prebycount = 0;
  7139. try
  7140. {
  7141. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7142. foreach (DataRow row in rows)
  7143. {
  7144. bycount += int.Parse(row["总数"].ToString());
  7145. }
  7146. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7147. foreach (DataRow row in rows1)
  7148. {
  7149. prebycount += int.Parse(row["总数"].ToString());
  7150. }
  7151. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7152. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7153. }
  7154. catch
  7155. { }
  7156. int gscount = 0;
  7157. int pregscount = 0;
  7158. try
  7159. {
  7160. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7161. foreach (DataRow row in rows)
  7162. {
  7163. gscount += int.Parse(row["总数"].ToString());
  7164. }
  7165. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7166. foreach (DataRow row in rows1)
  7167. {
  7168. pregscount += int.Parse(row["总数"].ToString());
  7169. }
  7170. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7171. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7172. }
  7173. catch
  7174. { }
  7175. int tscount = 0;
  7176. int pretscount = 0;
  7177. string tszb = "";
  7178. try
  7179. {
  7180. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7181. foreach (DataRow row in rows)
  7182. {
  7183. tscount += int.Parse(row["总数"].ToString());
  7184. }
  7185. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7186. foreach (DataRow row in rows1)
  7187. {
  7188. pretscount += int.Parse(row["总数"].ToString());
  7189. }
  7190. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7191. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7192. }
  7193. catch
  7194. { }
  7195. allcount = zxcount + jycount + bycount + gscount + tscount;
  7196. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  7197. string tb = "";
  7198. if (preallcount > allcount)
  7199. {
  7200. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  7201. tb = "减少" + tbint.ToString("f") + "%";
  7202. }
  7203. else
  7204. {
  7205. if (preallcount == allcount)
  7206. {
  7207. tb = "相同";
  7208. }
  7209. else
  7210. {
  7211. if (preallcount > 0)
  7212. {
  7213. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  7214. tb = "增加" + tbint.ToString("f") + "%";
  7215. }
  7216. }
  7217. }
  7218. if (allcount > 0)
  7219. {
  7220. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7221. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7222. }
  7223. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  7224. #endregion
  7225. #region 微信
  7226. try
  7227. {
  7228. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7229. foreach (DataRow row in rows)
  7230. {
  7231. wxzxcount += int.Parse(row["总数"].ToString());
  7232. }
  7233. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7234. foreach (DataRow row in rows1)
  7235. {
  7236. wxprezxcount += int.Parse(row["总数"].ToString());
  7237. }
  7238. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7239. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7240. }
  7241. catch
  7242. { }
  7243. try
  7244. {
  7245. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7246. foreach (DataRow row in rows)
  7247. {
  7248. wxjycount += int.Parse(row["总数"].ToString());
  7249. }
  7250. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7251. foreach (DataRow row in rows1)
  7252. {
  7253. wxprejycount += int.Parse(row["总数"].ToString());
  7254. }
  7255. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7256. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7257. }
  7258. catch
  7259. { }
  7260. try
  7261. {
  7262. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7263. foreach (DataRow row in rows)
  7264. {
  7265. wxbycount += int.Parse(row["总数"].ToString());
  7266. }
  7267. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7268. foreach (DataRow row in rows1)
  7269. {
  7270. wxprebycount += int.Parse(row["总数"].ToString());
  7271. }
  7272. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7273. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7274. }
  7275. catch
  7276. { }
  7277. try
  7278. {
  7279. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7280. foreach (DataRow row in rows)
  7281. {
  7282. wxgscount += int.Parse(row["总数"].ToString());
  7283. }
  7284. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7285. foreach (DataRow row in rows1)
  7286. {
  7287. wxpregscount += int.Parse(row["总数"].ToString());
  7288. }
  7289. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7290. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7291. }
  7292. catch
  7293. { }
  7294. try
  7295. {
  7296. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7297. foreach (DataRow row in rows)
  7298. {
  7299. wxtscount += int.Parse(row["总数"].ToString());
  7300. }
  7301. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7302. foreach (DataRow row in rows1)
  7303. {
  7304. wxpretscount += int.Parse(row["总数"].ToString());
  7305. }
  7306. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7307. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7308. }
  7309. catch
  7310. { }
  7311. //prestartDate, preendDate
  7312. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  7313. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7314. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  7315. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7316. if (wxpreallcount > wxallcount)
  7317. {
  7318. if (wxpreallcount > 0)
  7319. {
  7320. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7321. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7322. }
  7323. }
  7324. else
  7325. {
  7326. if (wxpreallcount == wxallcount)
  7327. {
  7328. wxtb = "相同";
  7329. }
  7330. else
  7331. {
  7332. if (wxpreallcount > 0)
  7333. {
  7334. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7335. wxtb = "增加" + wxtbint.ToString("f") + "%";
  7336. }
  7337. }
  7338. }
  7339. if (wxallcount > 0)
  7340. {
  7341. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7342. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7343. }
  7344. #endregion
  7345. #region 微博
  7346. try
  7347. {
  7348. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7349. foreach (DataRow row in rows)
  7350. {
  7351. wbzxcount += int.Parse(row["总数"].ToString());
  7352. }
  7353. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7354. foreach (DataRow row in rows1)
  7355. {
  7356. wbprezxcount += int.Parse(row["总数"].ToString());
  7357. }
  7358. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7359. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7360. }
  7361. catch
  7362. { }
  7363. try
  7364. {
  7365. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7366. foreach (DataRow row in rows)
  7367. {
  7368. wbjycount += int.Parse(row["总数"].ToString());
  7369. }
  7370. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7371. foreach (DataRow row in rows1)
  7372. {
  7373. wbprejycount += int.Parse(row["总数"].ToString());
  7374. }
  7375. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7376. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7377. }
  7378. catch
  7379. { }
  7380. try
  7381. {
  7382. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7383. foreach (DataRow row in rows)
  7384. {
  7385. wbbycount += int.Parse(row["总数"].ToString());
  7386. }
  7387. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7388. foreach (DataRow row in rows1)
  7389. {
  7390. wbprebycount += int.Parse(row["总数"].ToString());
  7391. }
  7392. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7393. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7394. }
  7395. catch
  7396. { }
  7397. try
  7398. {
  7399. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7400. foreach (DataRow row in rows)
  7401. {
  7402. wbgscount += int.Parse(row["总数"].ToString());
  7403. }
  7404. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7405. foreach (DataRow row in rows1)
  7406. {
  7407. wbpregscount += int.Parse(row["总数"].ToString());
  7408. }
  7409. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7410. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7411. }
  7412. catch
  7413. { }
  7414. try
  7415. {
  7416. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7417. foreach (DataRow row in rows)
  7418. {
  7419. wbtscount += int.Parse(row["总数"].ToString());
  7420. }
  7421. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7422. foreach (DataRow row in rows1)
  7423. {
  7424. wbpretscount += int.Parse(row["总数"].ToString());
  7425. }
  7426. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7427. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7428. }
  7429. catch
  7430. { }
  7431. //prestartDate,preendDate
  7432. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  7433. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  7434. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  7435. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  7436. if (wbpreallcount > wballcount)
  7437. {
  7438. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7439. wbtb = "减少" + wbtbint.ToString("f") + "%";
  7440. }
  7441. else
  7442. {
  7443. if (wbpreallcount == wballcount)
  7444. {
  7445. wbtb = "相同";
  7446. }
  7447. else
  7448. {
  7449. if (wbpreallcount > 0)
  7450. {
  7451. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7452. wbtb = "增加" + wbtbint.ToString("f") + "%";
  7453. }
  7454. }
  7455. }
  7456. if (wballcount > 0)
  7457. {
  7458. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7459. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7460. }
  7461. #endregion
  7462. }
  7463. else
  7464. {
  7465. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7466. }
  7467. }
  7468. else
  7469. {
  7470. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7471. #region 微信
  7472. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7473. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7474. if (wxpreallcount > wxallcount)
  7475. {
  7476. if (wxpreallcount > 0)
  7477. {
  7478. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7479. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7480. }
  7481. }
  7482. else
  7483. {
  7484. if (wxpreallcount == wxallcount)
  7485. {
  7486. wxtb = "相同";
  7487. }
  7488. else
  7489. {
  7490. if (wxpreallcount > 0)
  7491. {
  7492. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7493. wxtb = "增加" + wxtbint.ToString("f") + "%";
  7494. }
  7495. }
  7496. }
  7497. if (wxallcount > 0)
  7498. {
  7499. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7500. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7501. }
  7502. #endregion
  7503. #region 微博
  7504. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  7505. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  7506. if (wbpreallcount > wballcount)
  7507. {
  7508. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7509. wbtb = "减少" + wbtbint.ToString("f") + "%";
  7510. }
  7511. else
  7512. {
  7513. if (wbpreallcount == wballcount)
  7514. {
  7515. wbtb = "相同";
  7516. }
  7517. else
  7518. {
  7519. if (wbpreallcount > 0)
  7520. {
  7521. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7522. wbtb = "增加" + wbtbint.ToString("f") + "%";
  7523. }
  7524. }
  7525. }
  7526. if (wballcount > 0)
  7527. {
  7528. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7529. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7530. }
  7531. #endregion
  7532. }
  7533. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  7534. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7535. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  7536. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate,0) + wballcount;
  7537. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  7538. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  7539. StrContent.Append("</tbody></table>");
  7540. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共16件,投诉化解率为:76%)<br /><br /></div>";
  7541. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  7542. }
  7543. /// <summary>
  7544. /// 年度
  7545. /// </summary>
  7546. /// <returns></returns>
  7547. [ActionName("ReportWorkOrderInfoYear")]
  7548. [HttpGet]
  7549. public string ReportWorkOrderInfoYear(string dateParty)
  7550. {
  7551. string res = "^divWorkOrderInfoOneWeekPie";
  7552. //数据结果集
  7553. string startDate = "";
  7554. string endDate = "";
  7555. string prestartDate = "";
  7556. string preendDate = "";
  7557. string predateParty = "";
  7558. if (!string.IsNullOrEmpty(dateParty))
  7559. {
  7560. startDate = dateParty.Substring(0, 10);
  7561. endDate = dateParty.Substring(12);
  7562. prestartDate = Convert.ToDateTime(startDate).AddYears(-1).ToString("yyyy-MM-dd");
  7563. preendDate = Convert.ToDateTime(endDate).AddYears(-1).ToString("yyyy-MM-dd");
  7564. }
  7565. else
  7566. {
  7567. endDate = DateTime.Now.ToString("yyyy-MM-dd");
  7568. startDate = DateTime.Now.ToString("yyyy-MM-dd");
  7569. prestartDate = Convert.ToDateTime(startDate).AddYears(-1).ToString("yyyy-MM-dd");
  7570. preendDate = Convert.ToDateTime(endDate).AddYears(-1).ToString("yyyy-MM-dd");
  7571. }
  7572. predateParty = prestartDate + " - " + preendDate;
  7573. StringBuilder StrContent = new StringBuilder();
  7574. StrContent.Append("<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" width=\"100%\" style=\"text-align:center; border-collapse:collapse;font-family:'Times New Roman';color:black;\">");
  7575. StrContent.Append("<tbody><tr style=\"height:36.95pt\"><td style=\"width:42.55pt;\">受理平台</td>");
  7576. StrContent.Append("<td style=\"width:120.5pt;\">受理总量(件)</td>");
  7577. StrContent.Append("<td style=\"width:70.85pt;\">同比上年度</td>");
  7578. StrContent.Append("<td style=\"width:77.95pt;\">咨询类数量及占比</td>");
  7579. StrContent.Append("<td style=\"width:3.0cm;\">投诉类数量及占比</td>");
  7580. StrContent.Append("<td style=\"width:99.25pt;\">化解投诉量及占比</td></tr>");
  7581. DataTable nowDataTable = recordBLL.WorkOrderDate(startDate, endDate);
  7582. DataTable preDataTable = recordBLL.WorkOrderDate(prestartDate, preendDate);
  7583. //DataTable nowDataTable = WorkOrderTypeData(DateTime.Now, dateParty);
  7584. //DataTable preDataTable = WorkOrderTypeData(DateTime.Now,predateParty);
  7585. string json = WorkOrderTypeMathChartData(DateTime.Now, dateParty);
  7586. #region 微信
  7587. int wxallcount = 0;
  7588. int wxpreallcount = 0;
  7589. int wxzxcount = 0;
  7590. int wxprezxcount = 0;
  7591. string wxzxzb = "";
  7592. int wxjycount = 0;
  7593. int wxprejycount = 0;
  7594. int wxbycount = 0;
  7595. int wxprebycount = 0;
  7596. int wxgscount = 0;
  7597. int wxpregscount = 0;
  7598. int wxtscount = 0;
  7599. int wxpretscount = 0;
  7600. string wxtszb = "0";
  7601. string wxtb = "0";
  7602. #endregion
  7603. #region 微博
  7604. int wballcount = 0;
  7605. int wbpreallcount = 0;
  7606. int wbzxcount = 0;
  7607. int wbprezxcount = 0;
  7608. string wbzxzb = "";
  7609. int wbjycount = 0;
  7610. int wbprejycount = 0;
  7611. int wbbycount = 0;
  7612. int wbprebycount = 0;
  7613. int wbgscount = 0;
  7614. int wbpregscount = 0;
  7615. int wbtscount = 0;
  7616. int wbpretscount = 0;
  7617. string wbtszb = "0";
  7618. string wbtb = "0";
  7619. #endregion
  7620. if (nowDataTable != null)
  7621. {
  7622. if (nowDataTable.Rows.Count > 0)
  7623. {
  7624. #region 语音
  7625. int allcount = 0;
  7626. int preallcount = 0;
  7627. int zxcount = 0;
  7628. int prezxcount = 0;
  7629. string zxzb = "";
  7630. try
  7631. {
  7632. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7633. foreach (DataRow row in rows)
  7634. {
  7635. zxcount += int.Parse(row["总数"].ToString());
  7636. }
  7637. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='咨询'");
  7638. foreach (DataRow row in rows1)
  7639. {
  7640. prezxcount += int.Parse(row["总数"].ToString());
  7641. }
  7642. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7643. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7644. }
  7645. catch
  7646. { }
  7647. int jycount = 0;
  7648. int prejycount = 0;
  7649. try
  7650. {
  7651. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7652. foreach (DataRow row in rows)
  7653. {
  7654. jycount += int.Parse(row["总数"].ToString());
  7655. }
  7656. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='建议'");
  7657. foreach (DataRow row in rows1)
  7658. {
  7659. prejycount += int.Parse(row["总数"].ToString());
  7660. }
  7661. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7662. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7663. }
  7664. catch
  7665. { }
  7666. int bycount = 0;
  7667. int prebycount = 0;
  7668. try
  7669. {
  7670. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7671. foreach (DataRow row in rows)
  7672. {
  7673. bycount += int.Parse(row["总数"].ToString());
  7674. }
  7675. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='表扬'");
  7676. foreach (DataRow row in rows1)
  7677. {
  7678. prebycount += int.Parse(row["总数"].ToString());
  7679. }
  7680. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7681. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7682. }
  7683. catch
  7684. { }
  7685. int gscount = 0;
  7686. int pregscount = 0;
  7687. try
  7688. {
  7689. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7690. foreach (DataRow row in rows)
  7691. {
  7692. gscount += int.Parse(row["总数"].ToString());
  7693. }
  7694. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='挂失'");
  7695. foreach (DataRow row in rows1)
  7696. {
  7697. pregscount += int.Parse(row["总数"].ToString());
  7698. }
  7699. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7700. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7701. }
  7702. catch
  7703. { }
  7704. int tscount = 0;
  7705. int pretscount = 0;
  7706. string tszb = "";
  7707. try
  7708. {
  7709. DataRow[] rows = nowDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7710. foreach (DataRow row in rows)
  7711. {
  7712. tscount += int.Parse(row["总数"].ToString());
  7713. }
  7714. DataRow[] rows1 = preDataTable.Select("工单类型='语音' and F_HOUSING='投诉'");
  7715. foreach (DataRow row in rows1)
  7716. {
  7717. pretscount += int.Parse(row["总数"].ToString());
  7718. }
  7719. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7720. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7721. }
  7722. catch
  7723. { }
  7724. allcount = zxcount + jycount + bycount + gscount + tscount;
  7725. preallcount = prezxcount + prejycount + prebycount + pregscount + pretscount;
  7726. string tb = "";
  7727. if (preallcount > allcount)
  7728. {
  7729. decimal tbint = (Convert.ToDecimal(preallcount) - Convert.ToDecimal(allcount)) * 100 / Convert.ToDecimal(preallcount);
  7730. tb = "减少" + tbint.ToString("f") + "%";
  7731. }
  7732. else
  7733. {
  7734. if (preallcount == allcount)
  7735. {
  7736. tb = "相同";
  7737. }
  7738. else
  7739. {
  7740. if (preallcount > 0)
  7741. {
  7742. decimal tbint = (Convert.ToDecimal(allcount) - Convert.ToDecimal(preallcount)) * 100 / Convert.ToDecimal(preallcount);
  7743. tb = "增加" + tbint.ToString("f") + "%";
  7744. }
  7745. }
  7746. }
  7747. if (allcount > 0)
  7748. {
  7749. zxzb = ((Convert.ToDecimal(zxcount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7750. tszb = ((Convert.ToDecimal(tscount) * 100 / Convert.ToDecimal(allcount))).ToString("f") + "%";
  7751. }
  7752. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>" + allcount.ToString() + "</td><td>" + tb + "</td><td>" + zxcount.ToString() + "<br />" + zxzb + "</td><td>" + tscount.ToString() + "<br />" + tszb + "</td><td>-</td></tr>");
  7753. #endregion
  7754. #region 微信
  7755. try
  7756. {
  7757. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7758. foreach (DataRow row in rows)
  7759. {
  7760. wxzxcount += int.Parse(row["总数"].ToString());
  7761. }
  7762. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='咨询'");
  7763. foreach (DataRow row in rows1)
  7764. {
  7765. wxprezxcount += int.Parse(row["总数"].ToString());
  7766. }
  7767. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7768. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7769. }
  7770. catch
  7771. { }
  7772. try
  7773. {
  7774. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7775. foreach (DataRow row in rows)
  7776. {
  7777. wxjycount += int.Parse(row["总数"].ToString());
  7778. }
  7779. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='建议'");
  7780. foreach (DataRow row in rows1)
  7781. {
  7782. wxprejycount += int.Parse(row["总数"].ToString());
  7783. }
  7784. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7785. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7786. }
  7787. catch
  7788. { }
  7789. try
  7790. {
  7791. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7792. foreach (DataRow row in rows)
  7793. {
  7794. wxbycount += int.Parse(row["总数"].ToString());
  7795. }
  7796. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='表扬'");
  7797. foreach (DataRow row in rows1)
  7798. {
  7799. wxprebycount += int.Parse(row["总数"].ToString());
  7800. }
  7801. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7802. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7803. }
  7804. catch
  7805. { }
  7806. try
  7807. {
  7808. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7809. foreach (DataRow row in rows)
  7810. {
  7811. wxgscount += int.Parse(row["总数"].ToString());
  7812. }
  7813. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='挂失'");
  7814. foreach (DataRow row in rows1)
  7815. {
  7816. wxpregscount += int.Parse(row["总数"].ToString());
  7817. }
  7818. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7819. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7820. }
  7821. catch
  7822. { }
  7823. try
  7824. {
  7825. DataRow[] rows = nowDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7826. foreach (DataRow row in rows)
  7827. {
  7828. wxtscount += int.Parse(row["总数"].ToString());
  7829. }
  7830. DataRow[] rows1 = preDataTable.Select("工单类型='微信' and F_HOUSING='投诉'");
  7831. foreach (DataRow row in rows1)
  7832. {
  7833. wxpretscount += int.Parse(row["总数"].ToString());
  7834. }
  7835. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7836. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7837. }
  7838. catch
  7839. { }
  7840. //prestartDate, preendDate
  7841. wxallcount = wxzxcount + wxjycount + wxbycount + wxgscount + wxtscount;
  7842. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  7843. wxpreallcount = wxprezxcount + wxprejycount + wxprebycount + wxpregscount + wxpretscount;
  7844. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  7845. if (wxpreallcount > wxallcount)
  7846. {
  7847. if (wxpreallcount > 0)
  7848. {
  7849. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7850. wxtb = "减少" + wxtbint.ToString("f") + "%";
  7851. }
  7852. }
  7853. else
  7854. {
  7855. if (wxpreallcount == wxallcount)
  7856. {
  7857. wxtb = "相同";
  7858. }
  7859. else
  7860. {
  7861. if (wxpreallcount > 0)
  7862. {
  7863. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  7864. wxtb = "增加" + wxtbint.ToString("f") + "%";
  7865. }
  7866. }
  7867. }
  7868. if (wxallcount > 0)
  7869. {
  7870. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7871. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  7872. }
  7873. #endregion
  7874. #region 微博
  7875. try
  7876. {
  7877. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7878. foreach (DataRow row in rows)
  7879. {
  7880. wbzxcount += int.Parse(row["总数"].ToString());
  7881. }
  7882. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='咨询'");
  7883. foreach (DataRow row in rows1)
  7884. {
  7885. wbprezxcount += int.Parse(row["总数"].ToString());
  7886. }
  7887. //zxcount = Convert.ToInt32(nowDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7888. //prezxcount = Convert.ToInt32(preDataTable.Select("业务类型='咨询'")[0]["工单数量"]);
  7889. }
  7890. catch
  7891. { }
  7892. try
  7893. {
  7894. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7895. foreach (DataRow row in rows)
  7896. {
  7897. wbjycount += int.Parse(row["总数"].ToString());
  7898. }
  7899. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='建议'");
  7900. foreach (DataRow row in rows1)
  7901. {
  7902. wbprejycount += int.Parse(row["总数"].ToString());
  7903. }
  7904. //jycount = Convert.ToInt32(nowDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7905. //prejycount = Convert.ToInt32(preDataTable.Select("业务类型='建议'")[0]["工单数量"]);
  7906. }
  7907. catch
  7908. { }
  7909. try
  7910. {
  7911. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7912. foreach (DataRow row in rows)
  7913. {
  7914. wbbycount += int.Parse(row["总数"].ToString());
  7915. }
  7916. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='表扬'");
  7917. foreach (DataRow row in rows1)
  7918. {
  7919. wbprebycount += int.Parse(row["总数"].ToString());
  7920. }
  7921. //bycount = Convert.ToInt32(nowDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7922. //prebycount = Convert.ToInt32(preDataTable.Select("业务类型='表扬'")[0]["工单数量"]);
  7923. }
  7924. catch
  7925. { }
  7926. try
  7927. {
  7928. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7929. foreach (DataRow row in rows)
  7930. {
  7931. wbgscount += int.Parse(row["总数"].ToString());
  7932. }
  7933. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='挂失'");
  7934. foreach (DataRow row in rows1)
  7935. {
  7936. wbpregscount += int.Parse(row["总数"].ToString());
  7937. }
  7938. //gscount = Convert.ToInt32(nowDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7939. //pregscount = Convert.ToInt32(preDataTable.Select("业务类型='挂失'")[0]["工单数量"]);
  7940. }
  7941. catch
  7942. { }
  7943. try
  7944. {
  7945. DataRow[] rows = nowDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7946. foreach (DataRow row in rows)
  7947. {
  7948. wbtscount += int.Parse(row["总数"].ToString());
  7949. }
  7950. DataRow[] rows1 = preDataTable.Select("工单类型='微博' and F_HOUSING='投诉'");
  7951. foreach (DataRow row in rows1)
  7952. {
  7953. wbpretscount += int.Parse(row["总数"].ToString());
  7954. }
  7955. //tscount = Convert.ToInt32(nowDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7956. //pretscount = Convert.ToInt32(preDataTable.Select("业务类型='投诉'")[0]["工单数量"]);
  7957. }
  7958. catch
  7959. { }
  7960. //prestartDate,preendDate
  7961. wballcount = wbzxcount + wbjycount + wbbycount + wbgscount + wbtscount;
  7962. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  7963. wbpreallcount = wbprezxcount + wbprejycount + wbprebycount + wbpregscount + wbpretscount;
  7964. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  7965. if (wbpreallcount > wballcount)
  7966. {
  7967. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7968. wbtb = "减少" + wbtbint.ToString("f") + "%";
  7969. }
  7970. else
  7971. {
  7972. if (wbpreallcount == wballcount)
  7973. {
  7974. wbtb = "相同";
  7975. }
  7976. else
  7977. {
  7978. if (wbpreallcount > 0)
  7979. {
  7980. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  7981. wbtb = "增加" + wbtbint.ToString("f") + "%";
  7982. }
  7983. }
  7984. }
  7985. if (wballcount > 0)
  7986. {
  7987. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7988. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  7989. }
  7990. #endregion
  7991. }
  7992. else
  7993. {
  7994. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  7995. }
  7996. }
  7997. else
  7998. {
  7999. StrContent.Append("<tr style=\"height:36.95pt\"><td>热线</td><td>0</td><td>0</td><td>0</td><td>0</td><td>0</td></tr>");
  8000. #region 微信
  8001. wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  8002. wxpreallcount = wxwbWorkOrderCount("wxcount", prestartDate, preendDate, 0) + wxpreallcount;
  8003. if (wxpreallcount > wxallcount)
  8004. {
  8005. if (wxpreallcount > 0)
  8006. {
  8007. decimal wxtbint = (Convert.ToDecimal(wxpreallcount) - Convert.ToDecimal(wxallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  8008. wxtb = "减少" + wxtbint.ToString("f") + "%";
  8009. }
  8010. }
  8011. else
  8012. {
  8013. if (wxpreallcount == wxallcount)
  8014. {
  8015. wxtb = "相同";
  8016. }
  8017. else
  8018. {
  8019. if (wxpreallcount > 0)
  8020. {
  8021. decimal wxtbint = (Convert.ToDecimal(wxallcount) - Convert.ToDecimal(wxpreallcount)) * 100 / Convert.ToDecimal(wxpreallcount);
  8022. wxtb = "增加" + wxtbint.ToString("f") + "%";
  8023. }
  8024. }
  8025. }
  8026. if (wxallcount > 0)
  8027. {
  8028. wxzxzb = ((Convert.ToDecimal(wxzxcount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  8029. wxtszb = ((Convert.ToDecimal(wxtscount) * 100 / Convert.ToDecimal(wxallcount))).ToString("f") + "%";
  8030. }
  8031. #endregion
  8032. #region 微博
  8033. wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate, 0) + wballcount;
  8034. wbpreallcount = wxwbWorkOrderCount("wbcount", prestartDate, preendDate, 0) + wbpreallcount;
  8035. if (wbpreallcount > wballcount)
  8036. {
  8037. decimal wbtbint = (Convert.ToDecimal(wbpreallcount) - Convert.ToDecimal(wballcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  8038. wbtb = "减少" + wbtbint.ToString("f") + "%";
  8039. }
  8040. else
  8041. {
  8042. if (wbpreallcount == wballcount)
  8043. {
  8044. wbtb = "相同";
  8045. }
  8046. else
  8047. {
  8048. if (wbpreallcount > 0)
  8049. {
  8050. decimal wbtbint = (Convert.ToDecimal(wballcount) - Convert.ToDecimal(wbpreallcount)) * 100 / Convert.ToDecimal(wbpreallcount);
  8051. wbtb = "增加" + wbtbint.ToString("f") + "%";
  8052. }
  8053. }
  8054. }
  8055. if (wballcount > 0)
  8056. {
  8057. wbzxzb = ((Convert.ToDecimal(wbzxcount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  8058. wbtszb = ((Convert.ToDecimal(wbtscount) * 100 / Convert.ToDecimal(wballcount))).ToString("f") + "%";
  8059. }
  8060. #endregion
  8061. }
  8062. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  8063. //wxallcount = wxwbWorkOrderCount("wxcount", startDate, endDate, 0) + wxallcount;
  8064. StrContent.Append("<tr style=\"height:36.95pt\"><td>微信</td><td>" + wxallcount.ToString() + "</td><td>" + wxtb + "</td><td>" + wxzxcount.ToString() + "<br />" + wxzxzb + "</td><td>" + wxtscount.ToString() + "<br />" + wxtszb + "</td><td>-</td></tr>");
  8065. //wballcount = wxwbWorkOrderCount("wbcount", startDate, endDate,0) + wballcount;
  8066. StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>" + wballcount.ToString() + "</td><td>" + wbtb + "</td><td>" + wbzxcount.ToString() + "<br />" + wbzxzb + "</td><td>" + wbtscount.ToString() + "<br />" + wbtszb + "</td><td>-</td></tr>");
  8067. //StrContent.Append("<tr style=\"height:36.95pt\"><td>微博</td><td>-</td><td>-</td><td>-</td><td>-</td><td>-</td></tr>");
  8068. StrContent.Append("</tbody></table>");
  8069. string divWorkOrderInfoOneWeekPie = "<br /><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 300px; width: 100%;background-color: #ffffff\"></div><div id=\"divWorkOrderInfoOneWeekPie\" style=\"height: 80px; width: 100%;text-align:center; background-color: #ffffff\"><br /><br />(本周客服已化解投诉共16件,投诉化解率为:76%)<br /><br /></div>";
  8070. return StrContent.ToString() + "^" + divWorkOrderInfoOneWeekPie + "^divWorkOrderInfoOneWeekPie" + "^" + json;
  8071. }
  8072. #endregion
  8073. #region 获取业务工单数据
  8074. public ActionResult WorkOrderShow()
  8075. {
  8076. WorkOrderMyModel model = new WorkOrderMyModel();
  8077. return View(model);
  8078. }
  8079. /// <summary>
  8080. /// 获取工单信息
  8081. /// </summary>
  8082. /// <param name="page">当前页码</param>
  8083. /// <param name="limit">每页数据量</param>
  8084. /// <param name="sqlWhere">查询条件</param>
  8085. /// <returns></returns>
  8086. [ActionName("WorkOrderDate")]
  8087. [HttpGet]
  8088. public string WorkOrderDate(DateTime? NowDateTime, string dateParty)
  8089. {
  8090. //string time = "";
  8091. //ExToExcelDZNEW(time);
  8092. //数据结果集
  8093. ResponseData dataModel = new ResponseData();
  8094. string startDate = "";
  8095. string endDate = "";
  8096. if (!string.IsNullOrEmpty(dateParty))
  8097. {
  8098. startDate = dateParty.Substring(0, 10);
  8099. endDate = dateParty.Substring(12);
  8100. }
  8101. else
  8102. {
  8103. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  8104. }
  8105. LogHelper.Default.WriteInfo("1");
  8106. StringBuilder StrContent = new StringBuilder();
  8107. DataTable datas = recordBLL.WorkOrderDate(startDate, endDate);
  8108. LogHelper.Default.WriteInfo("2");
  8109. //工单类型
  8110. List<Model.T_Wo_WorkOrderType> orderTypeList = GetWorkTypeModelList();
  8111. LogHelper.Default.WriteInfo("3");
  8112. StrContent.Append("<table class=\"layui-table\" style=\"height:calc(100% -10px);overflow-y:scroll;\" lay-size=\"sm\">");
  8113. StrContent.Append(" <colgroup>");
  8114. StrContent.Append(" <col width=\"100\">");
  8115. StrContent.Append(" <col width=\"100\">");
  8116. StrContent.Append(" <col width=\"100\">");
  8117. StrContent.Append(" <col width=\"100\">");
  8118. StrContent.Append(" <col width=\"100\">");
  8119. StrContent.Append(" <col width=\"100\">");
  8120. StrContent.Append(" <col width=\"100\">");
  8121. StrContent.Append(" <col width=\"100\">");
  8122. StrContent.Append(" <col>");
  8123. StrContent.Append(" </colgroup>");
  8124. StrContent.Append(" <thead>");
  8125. StrContent.Append(" <tr>");
  8126. StrContent.Append(" <th>一级指标</th>");
  8127. StrContent.Append("<th>数量</th>");
  8128. StrContent.Append("<th>二级指标</th>");
  8129. StrContent.Append(" <th>数量</th>");
  8130. StrContent.Append(" <th>三级指标</th>");
  8131. StrContent.Append(" <th>数量</th>");
  8132. StrContent.Append(" <th>四级指标</th>");
  8133. StrContent.Append(" <th>数量</th>");
  8134. StrContent.Append(" </tr> ");
  8135. StrContent.Append(" </thead>");
  8136. StrContent.Append("<tbody>");
  8137. DataTable dt = new DataTable();
  8138. LogHelper.Default.WriteInfo("4");
  8139. dt.Columns.Add("一级指标", typeof(string));
  8140. dt.Columns.Add("数量1", typeof(string));
  8141. dt.Columns.Add("二级指标", typeof(string));
  8142. dt.Columns.Add("数量2", typeof(string));
  8143. dt.Columns.Add("三级指标", typeof(string));
  8144. dt.Columns.Add("数量3", typeof(string));
  8145. dt.Columns.Add("四级指标", typeof(string));
  8146. dt.Columns.Add("数量4", typeof(string));
  8147. if (datas != null)
  8148. {
  8149. LogHelper.Default.WriteInfo("5");
  8150. int rootOrder = 0;
  8151. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8152. {
  8153. GetDataRow(StrContent, "语音", datas, model, rootOrder, startDate, endDate, "1", dt);
  8154. rootOrder++;
  8155. }
  8156. LogHelper.Default.WriteInfo("6");
  8157. rootOrder = 0;
  8158. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8159. {
  8160. GetDataRow(StrContent, "微信", datas, model, rootOrder, startDate, endDate, "3", dt);
  8161. rootOrder++;
  8162. }
  8163. LogHelper.Default.WriteInfo("7");
  8164. rootOrder = 0;
  8165. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8166. {
  8167. GetDataRow(StrContent, "微博", datas, model, rootOrder, startDate, endDate, "4", dt);
  8168. rootOrder++;
  8169. }
  8170. LogHelper.Default.WriteInfo("8");
  8171. }
  8172. else
  8173. {
  8174. StrContent.Append(" <tr >");
  8175. DataRow dr = dt.NewRow();
  8176. StrContent.Append(" <td colspan=\"8\" style=\"text-align:center\">暂无数据!</td>");
  8177. dr["一级指标"] = "暂无数据!";
  8178. StrContent.Append(" </tr>");
  8179. dt.Rows.Add(dr);
  8180. LogHelper.Default.WriteInfo("9");
  8181. }
  8182. //int zhj = RxworkCount + WxworkCount;
  8183. int zhj = rxzhj + wxzhj + wbzhj ;
  8184. StrContent.Append(" <tr>");
  8185. LogHelper.Default.WriteInfo("10");
  8186. DataRow drsv = dt.NewRow();
  8187. LogHelper.Default.WriteInfo("11");
  8188. StrContent.Append(" <td>业务工单总合计:");
  8189. drsv["一级指标"] = "业务工单总合计:";
  8190. StrContent.Append(" </td>");
  8191. //StrContent.Append(" <td>" + zhj.ToString() + "</td>");
  8192. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + "业务工单数\",\"\",\"\",\"\",\"\",\"\")'>");
  8193. StrContent.Append(zhj.ToString());
  8194. StrContent.Append("</a></b></td>");
  8195. LogHelper.Default.WriteInfo("12");
  8196. drsv["数量1"] = zhj.ToString();
  8197. StrContent.Append("<td>&nbsp;</td>");
  8198. StrContent.Append(" <td>&nbsp;</td>");
  8199. StrContent.Append(" <td>&nbsp;</td>");
  8200. StrContent.Append(" <td>&nbsp;</td>");
  8201. StrContent.Append(" <td>&nbsp;</td>");
  8202. StrContent.Append(" <td>&nbsp;</td>");
  8203. StrContent.Append(" </tr>");
  8204. dt.Rows.Add(drsv);
  8205. LogHelper.Default.WriteInfo("13");
  8206. StrContent.Append(" </tbody>");
  8207. StrContent.Append("</table>");
  8208. LogHelper.Default.WriteInfo("14");
  8209. return StrContent.ToString();
  8210. }
  8211. /// <summary>
  8212. /// 新综合报表
  8213. /// </summary>
  8214. /// <param name="dateParty"></param>
  8215. /// <returns></returns>
  8216. public string ExToExcelDZNEW(string dateParty)
  8217. {
  8218. string startDate = "";
  8219. string endDate = "";
  8220. if (!string.IsNullOrEmpty(dateParty))
  8221. {
  8222. startDate = dateParty.Substring(0, 10);
  8223. endDate = dateParty.Substring(12);
  8224. }
  8225. else
  8226. {
  8227. startDate = endDate = DateTime.Now.ToString("yyyy-MM-dd");
  8228. }
  8229. //startDate = "2020-02-04";
  8230. //endDate = "2021-02-04";
  8231. DataTable datas = recordBLL.WorkOrderDate(startDate, endDate);
  8232. DataTable dt = new DataTable();
  8233. dt.Columns.Add("一级指标", typeof(string));
  8234. dt.Columns.Add("数量1", typeof(string));
  8235. dt.Columns.Add("二级指标", typeof(string));
  8236. dt.Columns.Add("数量2", typeof(string));
  8237. dt.Columns.Add("三级指标", typeof(string));
  8238. dt.Columns.Add("数量3", typeof(string));
  8239. dt.Columns.Add("四级指标", typeof(string));
  8240. dt.Columns.Add("数量4", typeof(string));
  8241. List<Model.T_Wo_WorkOrderType> orderTypeList = GetWorkTypeModelList();
  8242. if (datas != null)
  8243. {
  8244. StringBuilder sb = new StringBuilder();
  8245. int rootOrder = 0;
  8246. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8247. {
  8248. GetDataRow(sb, "语音", datas, model, rootOrder, startDate, endDate, "1", dt);
  8249. rootOrder++;
  8250. }
  8251. rootOrder = 0;
  8252. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8253. {
  8254. GetDataRow(sb, "微信", datas, model, rootOrder, startDate, endDate, "3", dt);
  8255. rootOrder++;
  8256. }
  8257. rootOrder = 0;
  8258. foreach (T_Wo_WorkOrderType model in orderTypeList)
  8259. {
  8260. GetDataRow(sb, "微博", datas, model, rootOrder, startDate, endDate, "4", dt);
  8261. rootOrder++;
  8262. }
  8263. }
  8264. else
  8265. {
  8266. DataRow dr = dt.NewRow();
  8267. dr["一级指标"] = "暂无数据!";
  8268. dt.Rows.Add(dr);
  8269. }
  8270. //int zhj = RxworkCount + WxworkCount;
  8271. int zhj = rxzhj + wxzhj + wbzhj;
  8272. DataRow drsv = dt.NewRow();
  8273. drsv["一级指标"] = "业务工单总合计:";
  8274. drsv["数量1"] = zhj.ToString();
  8275. dt.Rows.Add(drsv);
  8276. ResponseDataModel NewData = new ResponseDataModel();
  8277. ExcelReadWrite erw = new ExcelReadWrite();
  8278. byte[] Filebyte = erw.GetExcelByte(dt, "sheet1", true);
  8279. int officeVersion = erw.OfficeType();
  8280. NewData.Message = DateTime.Now.ToString("yyyy-MM-dd") + "综合报表.xls";
  8281. NewData.Code = "0";
  8282. NewData.Data = JsonConvert.SerializeObject(Filebyte);
  8283. return JsonConvert.SerializeObject(NewData);
  8284. }
  8285. /// <summary>
  8286. /// 获取行数据
  8287. /// </summary>
  8288. /// <param name="StrContent">字符串总html</param>
  8289. /// <param name="tittleType">类型</param>
  8290. /// <param name="dataContent">数据内容</param>
  8291. /// <param name="orderTypeName">类型</param>
  8292. public void GetDataRow(StringBuilder StrContent, string tittleType, DataTable dataContent, T_Wo_WorkOrderType orderTypeModel, int rootOrder, string startDate, string endDate,string Qdyw,DataTable dt)
  8293. {
  8294. //string Qdyw = "";
  8295. if (rootOrder == 0)
  8296. {
  8297. //总数
  8298. int TotalCount = 0;
  8299. if (dataContent != null)
  8300. {
  8301. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "'");
  8302. TotalCount = rows.Sum(x => x.Field<int>("总数"));
  8303. #region
  8304. //foreach (DataRow row in rows)
  8305. //{
  8306. // TotalCount += int.Parse(row["总数"].ToString());
  8307. //}
  8308. #endregion
  8309. if (tittleType == "语音")
  8310. {
  8311. rxzhj = TotalCount;
  8312. }
  8313. if (tittleType == "微信")
  8314. {
  8315. int WxRealTotal = WXWorkOrderCount(3, startDate, endDate);
  8316. TotalCount = WxRealTotal + TotalCount;
  8317. wxzhj = TotalCount;
  8318. }
  8319. if (tittleType == "微博")
  8320. {
  8321. int WxRealTotal = WXWorkOrderCount(4, startDate, endDate);
  8322. TotalCount = WxRealTotal + TotalCount;
  8323. wbzhj = TotalCount;
  8324. }
  8325. }
  8326. DataRow dr = dt.NewRow();
  8327. StrContent.Append(" <tr>");
  8328. StrContent.Append(" <td>" + tittleType + "业务工单数</td>");
  8329. dr["一级指标"] = tittleType+ "业务工单数";
  8330. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "业务工单数\",\"\",\"\","+ Qdyw + ",\"\",\"\")'>");
  8331. StrContent.Append(TotalCount.ToString());
  8332. StrContent.Append("</a></b></td>");
  8333. dr["数量1"] = TotalCount.ToString();
  8334. StrContent.Append(" <td>" + orderTypeModel.F_Name + "</td>");
  8335. dr["二级指标"] = orderTypeModel.F_Name;
  8336. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType+"-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"\","+ Qdyw + ",\"\",\"\")'>");
  8337. //子集总数
  8338. int ChildTotalCount = 0;
  8339. if (dataContent != null)
  8340. {
  8341. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "'");
  8342. ChildTotalCount = rows.Sum(x => x.Field<int>("总数"));
  8343. #region
  8344. //foreach (DataRow row in rows)
  8345. //{
  8346. // ChildTotalCount += int.Parse(row["总数"].ToString());
  8347. //}
  8348. #endregion
  8349. if (tittleType == "微信" && orderTypeModel.F_Name=="咨询")
  8350. {
  8351. int WxRealTotal = WXWorkOrderCount(3, startDate, endDate);
  8352. if (WxRealTotal >= ChildTotalCount)
  8353. {
  8354. ChildTotalCount = WxRealTotal + ChildTotalCount;
  8355. }
  8356. }
  8357. if (tittleType == "微博" && orderTypeModel.F_Name == "咨询")
  8358. {
  8359. int WxRealTotal = WXWorkOrderCount(4, startDate, endDate);
  8360. if (WxRealTotal >= ChildTotalCount)
  8361. {
  8362. ChildTotalCount = WxRealTotal + ChildTotalCount;
  8363. }
  8364. }
  8365. }
  8366. StrContent.Append(ChildTotalCount.ToString());
  8367. StrContent.Append("</a></b></td>");
  8368. dr["数量2"] = ChildTotalCount.ToString();
  8369. //子集
  8370. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8371. {
  8372. StrContent.Append(" <td>" + orderTypeModel.WorkTypeModelList[0].F_Name + "</td>");
  8373. dr["三级指标"] = orderTypeModel.WorkTypeModelList[0].F_Name;
  8374. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + orderTypeModel.WorkTypeModelList[0].F_Name + "'");
  8375. if (rows.Length > 0)
  8376. {
  8377. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\""+ orderTypeModel.WorkTypeModelList[0].F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8378. StrContent.Append(rows[0]["总数"].ToString());
  8379. StrContent.Append("</a></b></td>");
  8380. dr["数量3"] = rows[0]["总数"].ToString();
  8381. //StrContent.Append(" <td>" + rows[0]["总数"].ToString() + "</td>");
  8382. }
  8383. else
  8384. {
  8385. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + orderTypeModel.WorkTypeModelList[0].F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8386. StrContent.Append("0");
  8387. StrContent.Append("</a></b></td>");
  8388. dr["数量3"] = "0";
  8389. //StrContent.Append(" <td>0</td>");
  8390. }
  8391. StrContent.Append(" <td></td>");
  8392. StrContent.Append(" <td></td>");
  8393. }
  8394. else
  8395. {
  8396. StrContent.Append(" <td></td>");
  8397. StrContent.Append(" <td></td>");
  8398. StrContent.Append(" <td></td>");
  8399. StrContent.Append(" <td></td>");
  8400. }
  8401. StrContent.Append(" </tr>");
  8402. dt.Rows.Add(dr);
  8403. //子集
  8404. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8405. {
  8406. int i = 0;
  8407. foreach (T_Wo_WorkOrderType childNode in orderTypeModel.WorkTypeModelList)
  8408. {
  8409. if (i > 0)
  8410. {
  8411. StrContent.Append(" <tr>");
  8412. DataRow drs = dt.NewRow();
  8413. StrContent.Append(" <td></td>");
  8414. StrContent.Append(" <td></td>");
  8415. StrContent.Append(" <td></td>");
  8416. StrContent.Append(" <td></td>");
  8417. StrContent.Append(" <td>" + childNode.F_Name + "</td>");
  8418. drs["三级指标"] = childNode.F_Name;
  8419. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + childNode.F_Name + "'");
  8420. if (rows.Length > 0)
  8421. {
  8422. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + childNode.F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8423. StrContent.Append(rows[0]["总数"].ToString());
  8424. StrContent.Append("</a></b></td>");
  8425. drs["数量3"] = rows[0]["总数"].ToString();
  8426. //StrContent.Append(" <td>" + rows[0]["总数"].ToString() + "</td>");
  8427. }
  8428. else
  8429. {
  8430. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + childNode.F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8431. StrContent.Append("0");
  8432. StrContent.Append("</a></b></td>");
  8433. drs["数量3"] = "0";
  8434. //StrContent.Append(" <td>0</td>");
  8435. }
  8436. StrContent.Append(" <td></td>");
  8437. StrContent.Append(" <td></td>");
  8438. StrContent.Append(" </tr>");
  8439. dt.Rows.Add(drs);
  8440. }
  8441. i++;
  8442. }
  8443. }
  8444. }
  8445. else
  8446. {
  8447. StrContent.Append(" <tr>");
  8448. DataRow dr = dt.NewRow();
  8449. StrContent.Append(" <td></td>");
  8450. StrContent.Append(" <td></td>");
  8451. StrContent.Append(" <td>" + orderTypeModel.F_Name + "</td>");
  8452. dr["二级指标"] = orderTypeModel.F_Name;
  8453. //StrContent.Append(" <td>");
  8454. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"\","+ Qdyw + ",\"\",\"\")'>");
  8455. //子集总数
  8456. int ChildTotalCount = 0;
  8457. if (dataContent != null)
  8458. {
  8459. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "'");
  8460. foreach (DataRow row in rows)
  8461. {
  8462. ChildTotalCount += int.Parse(row["总数"].ToString());
  8463. }
  8464. }
  8465. StrContent.Append(ChildTotalCount.ToString());
  8466. //StrContent.Append("</td>");
  8467. StrContent.Append("</a></b></td>");
  8468. dr["数量2"] = ChildTotalCount.ToString();
  8469. if (tittleType.Equals("微博"))
  8470. {
  8471. if (dr["二级指标"].ToString().Equals("投诉"))
  8472. {
  8473. dr["数量2"] = (Convert.ToInt32(ChildTotalCount + WXWorkOrderCount(4, startDate, endDate))).ToString();
  8474. StrContent.Append(dr["数量2"].ToString());
  8475. //StrContent.Append("</td>");
  8476. StrContent.Append("</a></b></td>");
  8477. }
  8478. }
  8479. //子集
  8480. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8481. {
  8482. StrContent.Append(" <td>" + orderTypeModel.WorkTypeModelList[0].F_Name + "</td>");
  8483. dr["三级指标"] = orderTypeModel.WorkTypeModelList[0].F_Name;
  8484. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + orderTypeModel.WorkTypeModelList[0].F_Name + "'");
  8485. int nodeCount = 0;
  8486. //StrContent.Append(" <td>");
  8487. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + orderTypeModel.WorkTypeModelList[0].F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8488. foreach (DataRow nodeRow in rows)
  8489. {
  8490. nodeCount += int.Parse(nodeRow["总数"].ToString());
  8491. }
  8492. StrContent.Append(nodeCount.ToString());
  8493. StrContent.Append("</a></b></td>");
  8494. dr["数量3"] = nodeCount.ToString();
  8495. //StrContent.Append(" </td>");
  8496. StrContent.Append(" <td></td>");
  8497. StrContent.Append(" <td></td>");
  8498. }
  8499. else
  8500. {
  8501. StrContent.Append(" <td></td>");
  8502. StrContent.Append(" <td></td>");
  8503. StrContent.Append(" <td></td>");
  8504. StrContent.Append(" <td></td>");
  8505. }
  8506. StrContent.Append(" </tr>");
  8507. dt.Rows.Add(dr);
  8508. //子集
  8509. if (orderTypeModel.WorkTypeModelList != null && orderTypeModel.WorkTypeModelList.Count > 0)
  8510. {
  8511. int i = 0;
  8512. foreach (T_Wo_WorkOrderType childNode in orderTypeModel.WorkTypeModelList)
  8513. {
  8514. if (i > 0)
  8515. {
  8516. StrContent.Append(" <tr>");
  8517. DataRow drsb = dt.NewRow();
  8518. StrContent.Append(" <td></td>");
  8519. StrContent.Append(" <td></td>");
  8520. StrContent.Append(" <td></td>");
  8521. StrContent.Append(" <td></td>");
  8522. StrContent.Append(" <td>" + childNode.F_Name + "</td>");
  8523. drsb["三级指标"] = childNode.F_Name;
  8524. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and F_ADSLACCOUNT='" + childNode.F_Name + "'");
  8525. int nodeCount = 0;
  8526. //StrContent.Append(" <td>");
  8527. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + childNode.F_WorkOrderTypeId + "\"," + Qdyw + ",\"\",\"\")'>");
  8528. foreach (DataRow nodeRow in rows)
  8529. {
  8530. nodeCount += int.Parse(nodeRow["总数"].ToString());
  8531. }
  8532. StrContent.Append(nodeCount.ToString());
  8533. StrContent.Append("</a></b></td>");
  8534. drsb["数量3"] = nodeCount.ToString();
  8535. //StrContent.Append("</td>");
  8536. StrContent.Append(" <td></td>");
  8537. StrContent.Append(" <td></td>");
  8538. StrContent.Append(" </tr>");
  8539. dt.Rows.Add(drsb);
  8540. }
  8541. i++;
  8542. }
  8543. }
  8544. if (orderTypeModel.F_Name == "投诉")
  8545. {
  8546. StrContent.Append(" <tr>");
  8547. DataRow drs = dt.NewRow();
  8548. StrContent.Append(" <td></td>");
  8549. StrContent.Append(" <td></td>");
  8550. StrContent.Append(" <td></td>");
  8551. StrContent.Append(" <td></td>");
  8552. StrContent.Append(" <td>客服处理</td>");
  8553. drs["三级指标"] = "客服处理";
  8554. DataRow[] rows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='客服处理'");
  8555. int nodeCount = 0;
  8556. //StrContent.Append(" <td>");
  8557. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + "3" + "\"," + Qdyw + ",\"3\",\"\")'>");
  8558. foreach (DataRow nodeRow in rows)
  8559. {
  8560. nodeCount += int.Parse(nodeRow["总数"].ToString());
  8561. }
  8562. StrContent.Append(nodeCount.ToString());
  8563. //StrContent.Append("</td>");
  8564. StrContent.Append("</a></b></td>");
  8565. drs["数量3"] = nodeCount.ToString();
  8566. StrContent.Append(" <td></td>");
  8567. StrContent.Append(" <td></td>");
  8568. StrContent.Append(" </tr>");
  8569. dt.Rows.Add(drs);
  8570. StrContent.Append(" <tr>");
  8571. DataRow drsa = dt.NewRow();
  8572. StrContent.Append(" <td></td>");
  8573. StrContent.Append(" <td></td>");
  8574. StrContent.Append(" <td></td>");
  8575. StrContent.Append(" <td></td>");
  8576. StrContent.Append(" <td>转办</td>");
  8577. drsa["三级指标"] = "转办";
  8578. DataRow[] transRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办'");
  8579. int transCount = 0;
  8580. //StrContent.Append(" <td>");
  8581. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"" + orderTypeModel.F_WorkOrderTypeId.ToString() + "\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"\")'>");
  8582. foreach (DataRow nodeRow in transRows)
  8583. {
  8584. transCount += int.Parse(nodeRow["总数"].ToString());
  8585. }
  8586. StrContent.Append(transCount.ToString());
  8587. //StrContent.Append("</td>");
  8588. StrContent.Append("</a></b></td>");
  8589. drsa["数量3"] =transCount.ToString();
  8590. StrContent.Append(" <td>回访满意</td>");
  8591. drsa["四级指标"] = "回访满意";
  8592. DataRow[] manyiRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办' and 满意度='满意'");
  8593. int manyiRowsCount = 0;
  8594. //StrContent.Append(" <td>");
  8595. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"1\")'>");
  8596. foreach (DataRow nodeRow in manyiRows)
  8597. {
  8598. manyiRowsCount += int.Parse(nodeRow["总数"].ToString());
  8599. }
  8600. StrContent.Append(manyiRowsCount.ToString());
  8601. //StrContent.Append("</td>");
  8602. StrContent.Append("</a></b></td>");
  8603. drsa["数量4"] = manyiRowsCount.ToString();
  8604. StrContent.Append(" </tr>");
  8605. dt.Rows.Add(drsa);
  8606. StrContent.Append(" <tr>");
  8607. DataRow drsc = dt.NewRow();
  8608. StrContent.Append(" <td></td>");
  8609. StrContent.Append(" <td></td>");
  8610. StrContent.Append(" <td></td>");
  8611. StrContent.Append(" <td></td>");
  8612. StrContent.Append(" <td></td>");
  8613. StrContent.Append(" <td></td>");
  8614. StrContent.Append(" <td>回访一般</td>");
  8615. drsc["四级指标"] = "回访一般";
  8616. DataRow[] yibanRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办' and 满意度='一般'");
  8617. int yibanRowsCount = 0;
  8618. //StrContent.Append(" <td>");
  8619. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"2\")'>");
  8620. foreach (DataRow nodeRow in yibanRows)
  8621. {
  8622. yibanRowsCount += int.Parse(nodeRow["总数"].ToString());
  8623. }
  8624. StrContent.Append(yibanRowsCount.ToString());
  8625. //StrContent.Append("</td>");
  8626. StrContent.Append("</a></b></td>");
  8627. drsc["数量4"] = yibanRowsCount.ToString();
  8628. StrContent.Append(" </tr>");
  8629. dt.Rows.Add(drsc);
  8630. StrContent.Append(" <tr>");
  8631. DataRow drsd = dt.NewRow();
  8632. StrContent.Append(" <td></td>");
  8633. StrContent.Append(" <td></td>");
  8634. StrContent.Append(" <td></td>");
  8635. StrContent.Append(" <td></td>");
  8636. StrContent.Append(" <td></td>");
  8637. StrContent.Append(" <td></td>");
  8638. StrContent.Append(" <td>回访不满意</td>");
  8639. drsd["四级指标"] = "回访不满意";
  8640. DataRow[] bumanyiRows = dataContent.Select("工单类型='" + tittleType + "' and F_HOUSING='" + orderTypeModel.F_Name + "' and 处理方式='转办' and 满意度='不满意'");
  8641. int bumanyiRowsCount = 0;
  8642. //StrContent.Append(" <td>");
  8643. StrContent.Append(" <td><b style='color: black; cursor:pointer'><a onclick='OpenWorkOrderList(\"" + Convert.ToDateTime(startDate).ToString("yyyy-MM-dd 00:00:00") + " ~ " + Convert.ToDateTime(endDate).ToString("yyyy-MM-dd 23:59:59") + "\",\"" + tittleType + "-" + orderTypeModel.F_Name + "业务工单数\",\"\",\"" + "3" + "\"," + Qdyw + ",\"1\",\"3\")'>");
  8644. foreach (DataRow nodeRow in bumanyiRows)
  8645. {
  8646. bumanyiRowsCount += int.Parse(nodeRow["总数"].ToString());
  8647. }
  8648. StrContent.Append(bumanyiRowsCount.ToString());
  8649. //StrContent.Append("</td>");
  8650. StrContent.Append("</a></b></td>");
  8651. drsd["数量4"] = bumanyiRowsCount.ToString();
  8652. StrContent.Append(" </tr>");
  8653. dt.Rows.Add(drsd);
  8654. }
  8655. }
  8656. }
  8657. /// <summary>
  8658. /// 获取业务类型
  8659. /// </summary>
  8660. public List<Model.T_Wo_WorkOrderType> GetWorkTypeModelList()
  8661. {
  8662. //最终需要返回的菜单
  8663. List<Model.T_Wo_WorkOrderType> newModelList = new List<T_Wo_WorkOrderType>();
  8664. Model.PageData<Model.T_Wo_WorkOrderType> pageModel = new Model.PageData<Model.T_Wo_WorkOrderType>();
  8665. BLL.T_Wo_WorkOrderType bll = new BLL.T_Wo_WorkOrderType();
  8666. //获取业务类型列表
  8667. List<Model.T_Wo_WorkOrderType> WorkTypeModelList = bll.GetModelList("");
  8668. if (WorkTypeModelList != null && WorkTypeModelList.Count > 0)
  8669. {
  8670. //获取默认根节点
  8671. Model.T_Wo_WorkOrderType rootNode = WorkTypeModelList.FirstOrDefault(m => m.F_ParentId == 0);
  8672. //获取一级节点
  8673. List<Model.T_Wo_WorkOrderType> rootModelList = WorkTypeModelList.Where(t => t.F_ParentId == rootNode.F_WorkOrderTypeId).ToList();
  8674. if (rootModelList != null && rootModelList.Count > 0)
  8675. {
  8676. foreach (T_Wo_WorkOrderType WorkOrderTypeModel in rootModelList)
  8677. {
  8678. List<Model.T_Wo_WorkOrderType> nullModelList = new List<T_Wo_WorkOrderType>();
  8679. WorkOrderTypeModel.WorkTypeModelList = nullModelList;
  8680. newModelList.Add(GetWorkTypeModelChild(WorkOrderTypeModel, WorkOrderTypeModel, WorkTypeModelList));
  8681. }
  8682. }
  8683. }
  8684. return newModelList;
  8685. }
  8686. //获取所有子集
  8687. public Model.T_Wo_WorkOrderType GetWorkTypeModelChild(T_Wo_WorkOrderType rootNode, T_Wo_WorkOrderType WorkOrderTypeModel, List<Model.T_Wo_WorkOrderType> WorkTypeModelList)
  8688. {
  8689. //获取子集节点
  8690. List<Model.T_Wo_WorkOrderType> sonModelList = WorkTypeModelList.Where(t => t.F_ParentId == WorkOrderTypeModel.F_WorkOrderTypeId).ToList();
  8691. if (sonModelList != null && sonModelList.Count > 0)
  8692. {
  8693. foreach (T_Wo_WorkOrderType workOrderTypeModel in sonModelList)
  8694. {
  8695. //获取子子集
  8696. List<Model.T_Wo_WorkOrderType> childModelList = WorkTypeModelList.Where(t => t.F_ParentId == workOrderTypeModel.F_WorkOrderTypeId).ToList();
  8697. if (childModelList != null && childModelList.Count > 0)
  8698. {
  8699. GetWorkTypeModelChild(rootNode, workOrderTypeModel, WorkTypeModelList);
  8700. }
  8701. else
  8702. {
  8703. rootNode.WorkTypeModelList.Add(workOrderTypeModel);
  8704. }
  8705. }
  8706. }
  8707. return rootNode;
  8708. }
  8709. #endregion
  8710. #region 获取在线坐席
  8711. /// <summary>
  8712. /// 获取在线坐席
  8713. /// </summary>
  8714. /// <returns></returns>
  8715. [ActionName("GetLoginUserInfo")]
  8716. [HttpGet]
  8717. public string GetLoginUserInfo()
  8718. {
  8719. //数据结果集
  8720. ResponseData dataModel = new ResponseData();
  8721. try
  8722. {
  8723. dataModel.code = 0;
  8724. dataModel.data = recordBLL.GetLoginUserInfo();
  8725. return JsonConvert.SerializeObject(dataModel);
  8726. }
  8727. catch (Exception ex)
  8728. {
  8729. dataModel.code = 200;
  8730. dataModel.msg = ex.Message;
  8731. return JsonConvert.SerializeObject(dataModel);
  8732. }
  8733. }
  8734. #endregion
  8735. #region 获取坐席微信/微博工单数量
  8736. /// <summary>
  8737. /// 获取坐席微信/微博工单数量
  8738. /// </summary>
  8739. /// <param name="StartDate">开始日期</param>
  8740. /// <param name="EndDate">结束日期</param>
  8741. /// <returns></returns>
  8742. public int wxwbWorkOrderCount(string type, string startDate, string endDate, int wxwbtotalCount)
  8743. {
  8744. int totalCount = 0;
  8745. try
  8746. {
  8747. StringBuilder returnStr = new StringBuilder();
  8748. string wxAddUrl = "http://rexian.zzmetro.com/api/external/" + type;
  8749. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  8750. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  8751. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  8752. if (ResultModel != null)
  8753. {
  8754. if (ResultModel.service != null && ResultModel.service > 0 && ResultModel.service > wxwbtotalCount)
  8755. {
  8756. totalCount = ResultModel.service - wxwbtotalCount;
  8757. }
  8758. }
  8759. }
  8760. catch (Exception ex)
  8761. {
  8762. }
  8763. return totalCount;
  8764. }
  8765. /// <summary>
  8766. /// 获取坐席微信/微博工单数量
  8767. /// </summary>
  8768. /// <param name="StartDate">开始日期</param>
  8769. /// <param name="EndDate">结束日期</param>
  8770. /// <returns></returns>
  8771. public int WorkOrderCount(int? busType, string startDate, string endDate)
  8772. {
  8773. int totalCount = 0;
  8774. try
  8775. {
  8776. //工单数量busType=1, F_REPAIRMANID<=2是语音;busType=2, F_REPAIRMANID=3微信;busType=3, F_REPAIRMANID==4微博
  8777. totalCount = recordBLL.WorkOrderCount(busType, startDate, endDate);
  8778. StringBuilder returnStr = new StringBuilder();
  8779. string wxAddUrl = "http://rexian.zzmetro.com/api/external/wxcount";
  8780. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  8781. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  8782. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  8783. if (ResultModel != null)
  8784. {
  8785. if (ResultModel.service != null && ResultModel.service > 0 && ResultModel.service > totalCount)
  8786. {
  8787. totalCount = ResultModel.service - totalCount;
  8788. }
  8789. //if (ResultModel.customer != null && ResultModel.customer > 0 && ResultModel.customer > totalCount)
  8790. //{
  8791. // totalCount = ResultModel.customer - totalCount;
  8792. //}
  8793. }
  8794. }
  8795. catch(Exception ex)
  8796. {
  8797. }
  8798. return totalCount;
  8799. }
  8800. /// <summary>
  8801. /// 获取其他坐席微信/微博工单数量
  8802. /// </summary>
  8803. /// <param name="StartDate">开始日期</param>
  8804. /// <param name="EndDate">结束日期</param>
  8805. /// <returns></returns>
  8806. public int WorkOrderOtherCount(int? busType, string startDate, string endDate)
  8807. {
  8808. int totalCount = 0;
  8809. try
  8810. {
  8811. //工单数量
  8812. int allWXCount = recordBLL.WorkOrderCount(busType, startDate, endDate);
  8813. StringBuilder returnStr = new StringBuilder();
  8814. string wxAddUrl = "http://rexian.zzmetro.com/api/external/wxcount";
  8815. // rexian.zzmetro.com
  8816. string paramsStr = "begin=" + startDate + "&end=" + endDate;
  8817. string addWxResult = HttpHelper.HttpGet(wxAddUrl, paramsStr);
  8818. WXResponseResult ResultModel = JsonConvert.DeserializeObject<WXResponseResult>(addWxResult);
  8819. if (ResultModel != null)
  8820. {
  8821. if (ResultModel.service != null && ResultModel.service > 0 && ResultModel.service > totalCount)
  8822. {
  8823. totalCount = ResultModel.service - allWXCount - allWXCount;
  8824. }
  8825. }
  8826. }
  8827. catch(Exception ex)
  8828. {
  8829. }
  8830. return totalCount;
  8831. }
  8832. #endregion
  8833. #region 其他报表 流失率
  8834. #endregion
  8835. #region 地铁 大屏
  8836. //一 首页
  8837. ///
  8838. /// <summary>
  8839. /// 左1 1.滚动播报最近5条实时受理信息 (类型,时间,标题)
  8840. /// </summary>
  8841. /// <returns></returns>
  8842. [HttpGet]
  8843. public string GetFiveWorkOrder()
  8844. {
  8845. JsonSerializerSettings timeConvert = new JsonSerializerSettings() { DateFormatString = "yyyy'-'MM'-'dd' 'HH':'mm':'ss" };
  8846. ResponseData dataModel = new ResponseData();
  8847. dataModel.data = workorderBLL.GetFiveList().Tables[0];
  8848. dataModel.code = 0;
  8849. return JsonConvert.SerializeObject(dataModel, timeConvert);
  8850. }
  8851. //左2
  8852. //全媒体客服平台历史峰值,日最高受理量,和日最长话务时间
  8853. public string GetHistoryDayMaxCount()
  8854. {
  8855. DataTable dt= workorderBLL.GetHistoryDayMax();
  8856. return JsonConvert.SerializeObject(dt);
  8857. }
  8858. //左2
  8859. //全媒体客服平台历史峰值, 日最长话务时间
  8860. public string GetHistoryDayLongTel()
  8861. {
  8862. DataTable dt = workorderBLL.GetHistoryDayLongTel();
  8863. return JsonConvert.SerializeObject(dt);
  8864. }
  8865. //左下 全媒体客服平台渠道趋势 本月开始最近一年
  8866. [HttpGet]
  8867. public string GetDataFluctuation()
  8868. {
  8869. DataTable dt = workorderBLL.GetDataFluctuation();
  8870. string currentMonth = DateTime.Now.ToString("yyyyMM");
  8871. DataTable returndt = new DataTable();
  8872. returndt.Columns.Add("month", Type.GetType("System.String"));
  8873. returndt.Columns.Add("hwamount", Type.GetType("System.Int32"));
  8874. returndt.Columns.Add("wxamount", Type.GetType("System.Int32"));
  8875. returndt.Columns.Add("wbamount", Type.GetType("System.Int32"));
  8876. for (int i =0; i>-12; i--)
  8877. {
  8878. currentMonth = DateTime.Now.AddMonths(i).ToString("yyyyMM");
  8879. DataRow[] drs = dt.Select("yearmonth='"+currentMonth+"'");
  8880. DataRow dr1 = returndt.NewRow();
  8881. int huawucount = 0;
  8882. int weibocount = 0;
  8883. int wxcount = 0;
  8884. foreach (DataRow DataRow in drs)
  8885. {
  8886. if (DataRow[0].ToString() == "留言工单")
  8887. {
  8888. huawucount += (int) DataRow[2];
  8889. }
  8890. if (DataRow[0].ToString() == "语音工单")
  8891. {
  8892. huawucount += (int)DataRow[2];
  8893. }
  8894. if (DataRow[0].ToString() == "微博工单")
  8895. {
  8896. weibocount += (int)DataRow[2];
  8897. }
  8898. }
  8899. dr1["month"] = currentMonth;
  8900. dr1["hwamount"] = huawucount;
  8901. DateTime dtday = DateTime.Parse(DateTime.Now.ToString("yyyy-MM-dd") + " 00:00:00");
  8902. //倒着读取该月份第一天,i是负数
  8903. string startDate = dtday.AddMonths(i).AddDays(1 - dtday.Day).ToString("yyyy-MM-dd") + " 00:00:00";
  8904. DateTime s = DateTime.Parse(DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59");
  8905. DateTime ss = s.AddDays(1 - s.Day);
  8906. //倒着读取月份最后一天
  8907. string endDate = ss.AddMonths(i+1).AddDays(-1).ToString("yyyy-MM-dd") + " 23:59:59";
  8908. wxcount = WXWorkOrderCount(3, startDate, endDate);
  8909. dr1["wxamount"] = wxcount;
  8910. dr1["wbamount"] = weibocount;
  8911. returndt.Rows.Add(dr1);
  8912. }
  8913. ResponseData dataModel = new ResponseData();
  8914. dataModel.data = returndt;
  8915. dataModel.code = 0;
  8916. return JsonConvert.SerializeObject(dataModel);
  8917. }
  8918. //中间1 .截止目前当日累计受理量
  8919. [HttpGet]
  8920. public int GetTodayCount()
  8921. {
  8922. return workorderBLL.GetTodayCount();
  8923. }
  8924. /// <summary>
  8925. /// 中间2.本年度、本月度、本周日均受理量(主页面中间为本年度、本月度、本周日均受理量,取倒推1年、1月、1周数据。)
  8926. /// </summary>
  8927. /// <returns></returns>
  8928. [HttpGet]
  8929. public string GetAverageAcceptAmount()
  8930. {
  8931. ResponseData dataModel = new ResponseData();
  8932. dataModel.code = 0;
  8933. dataModel.data = workorderBLL.GetAverageAcceptAmount();
  8934. return JsonConvert.SerializeObject(dataModel);
  8935. }
  8936. //1.当日话务、微博、微信受理量占比
  8937. // 2.各线路受理量对比
  8938. //3.当日咨询、建议、表扬、挂失、投诉占比
  8939. /// <summary>
  8940. /// 右1 “全媒体平台受理占比统计” 修改为“全媒体客服平台渠道占比”,显示x年x月x日,例:;电话改称话务,数据取当日数据(因当日微博数据不能及时获取,故暂时只显示话务、微信数据,预留微博接口)。
  8941. /// </summary>
  8942. /// <returns></returns>
  8943. [HttpGet]
  8944. public string GetTodayFromTypeAmount(string startTime)
  8945. {
  8946. ResponseData dataModel = new ResponseData();
  8947. dataModel.code = 0;
  8948. //string startDate = DateTime.Now.ToString("yyyyMMdd") + "00:00:00";
  8949. //string endDate = DateTime.Now.ToString("yyyyMMdd") + "23:59:59";
  8950. string startDate = startTime.Substring(0, 10) + " 00:00:00";
  8951. string endDate = startTime.Substring(12) + " 23:59:59";
  8952. int WxRealTotal = WXWorkOrderCount(3, startDate, endDate);
  8953. DataTable dt = workorderBLL.GetTodayFromTypeAmount(startTime);
  8954. dt.Rows[1]["amount"] = WxRealTotal;
  8955. dataModel.data = dt;
  8956. return JsonConvert.SerializeObject(dataModel);
  8957. }
  8958. //右二 话务受理线路分布
  8959. [HttpGet]
  8960. public string GetTodayLineDistribution(string startTime)
  8961. {
  8962. ResponseData dataModel = new ResponseData();
  8963. dataModel.code = 0;
  8964. DataTable dt= workorderBLL.GetTodayLineDistribution(startTime);
  8965. dataModel.data = dt;
  8966. return JsonConvert.SerializeObject(dataModel);
  8967. }
  8968. /// <summary>
  8969. /// 右三 当天热线受理类型统计
  8970. /// </summary>
  8971. /// <returns></returns>
  8972. [HttpGet]
  8973. public string GetTodayTelType(string startTime)
  8974. {
  8975. ResponseData dataModel = new ResponseData();
  8976. dataModel.code = 0;
  8977. dataModel.data = workorderBLL.GetTodayTelType(startTime);
  8978. return JsonConvert.SerializeObject(dataModel);
  8979. }
  8980. //二.次页
  8981. /// <summary>
  8982. /// 中间 当月每日话务统计 改成近30天话务统计
  8983. /// </summary>
  8984. /// <returns></returns>
  8985. [HttpGet]
  8986. public string GetEverydayOfMonthTelAmount()
  8987. {
  8988. ResponseData dataModel = new ResponseData();
  8989. dataModel.code = 0;
  8990. dataModel.data = workorderBLL.GetEverydayOfMonthTelAmount();
  8991. return JsonConvert.SerializeObject(dataModel);
  8992. }
  8993. /// <summary>
  8994. /// 下一 年度话务统计
  8995. /// </summary>
  8996. /// <returns></returns>
  8997. [HttpGet]
  8998. public string GetYearTelAmount()
  8999. {
  9000. ResponseData dataModel = new ResponseData();
  9001. dataModel.code = 0;
  9002. dataModel.data = workorderBLL.GetYearTelAmount();
  9003. return JsonConvert.SerializeObject(dataModel);
  9004. }
  9005. /// <summary>
  9006. /// 下二月度话务统计(倒推六个月的数据)
  9007. /// </summary>
  9008. /// <returns></returns>
  9009. [HttpGet]
  9010. public string GetSixMonthTelAmount()
  9011. {
  9012. ResponseData dataModel = new ResponseData();
  9013. dataModel.code = 0;
  9014. dataModel.data = workorderBLL.GetSixMonthTelAmount();
  9015. return JsonConvert.SerializeObject(dataModel);
  9016. }
  9017. // 下 三 话务自动回复数据
  9018. //来电按钮统计 当天的数据
  9019. [HttpGet]
  9020. public string GetPressKeyValue(string startTime)
  9021. {
  9022. ResponseData dataModel = new ResponseData();
  9023. dataModel.code = 0;
  9024. dataModel.data = workorderBLL.GetPressKeyValue(startTime);
  9025. return JsonConvert.SerializeObject(dataModel);
  9026. }
  9027. // 第三张。
  9028. //左 微信相关的
  9029. /// <summary>
  9030. /// 微信自动回复数据
  9031. /// </summary>
  9032. /// <returns></returns>
  9033. [HttpGet]
  9034. public string GetWxAutoReply(string startTime)
  9035. {
  9036. string result = "";
  9037. //string begintime = DateTime.Now.Date.ToString();
  9038. //string endtime = DateTime.Now.ToString("yyyy-MM-dd") + " 23:59:59";
  9039. //string begintime = startTime+" 00:00:00";
  9040. // string endtime = startTime + " 23:59:59";
  9041. string begintime = startTime.Substring(0, 10) + " 00:00:00";
  9042. string endtime = startTime.Substring(12) + " 23:59:59";
  9043. string Url = "http://rexian.zzmetro.com/api/external/wxautoreply?begin="+ begintime+ "&end="+ endtime;
  9044. result= WebHelper.HttpWebRequest(Url);
  9045. result = Regex.Unescape(result);
  9046. Dictionary<string, int> dic = new Dictionary<string, int>();
  9047. if (result == "[]")
  9048. {
  9049. dic.Add("线路查询", 0);
  9050. dic.Add("站点查询", 0);
  9051. dic.Add("时间查询", 0);
  9052. dic.Add("票价查询", 0);
  9053. dic.Add("乘车指南", 0);
  9054. dic.Add("新闻公告", 0);
  9055. dic.Add("在线购票", 0);
  9056. dic.Add("常见咨询问题", 0);
  9057. return JsonConvert.SerializeObject(dic);
  9058. }
  9059. JObject jo = (JObject)JsonConvert.DeserializeObject(result);
  9060. int xlcx = 0;
  9061. int zdcx = 0;
  9062. int sjcx = 0;
  9063. int pjcx = 0;
  9064. int cczn = 0;
  9065. int xwgg = 0;
  9066. int zxgp = 0;
  9067. int cjcxwt = 0;
  9068. #region
  9069. if (jo.Property("线路查询") != null)
  9070. {
  9071. xlcx += Convert.ToInt32( jo["线路查询"]);
  9072. }
  9073. if (jo.Property("1") != null)
  9074. {
  9075. xlcx += Convert.ToInt32(jo["1"]);
  9076. }
  9077. if (jo.Property("2") != null)
  9078. {
  9079. zdcx += Convert.ToInt32(jo["2"]);
  9080. }
  9081. if (jo.Property("站点查询") != null)
  9082. {
  9083. zdcx += Convert.ToInt32(jo["站点查询"]);
  9084. }
  9085. if (jo.Property("3") != null)
  9086. {
  9087. sjcx += Convert.ToInt32(jo["3"]);
  9088. }
  9089. if (jo.Property("时间查询") != null)
  9090. {
  9091. sjcx += Convert.ToInt32(jo["时间查询"]);
  9092. }
  9093. if (jo.Property("4") != null)
  9094. {
  9095. pjcx += Convert.ToInt32(jo["4"]);
  9096. }
  9097. if (jo.Property("票价查询") != null)
  9098. {
  9099. pjcx += Convert.ToInt32(jo["票价查询"]);
  9100. }
  9101. if (jo.Property("5") != null)
  9102. {
  9103. cczn += Convert.ToInt32(jo["5"]);
  9104. }
  9105. if (jo.Property("乘车指南") != null)
  9106. {
  9107. cczn += Convert.ToInt32(jo["乘车指南"]);
  9108. }
  9109. if (jo.Property("6") != null)
  9110. {
  9111. xwgg += Convert.ToInt32(jo["6"]);
  9112. }
  9113. if (jo.Property("新闻公告") != null)
  9114. {
  9115. xwgg += Convert.ToInt32(jo["新闻公告"]);
  9116. }
  9117. if (jo.Property("7") != null)
  9118. {
  9119. zxgp += Convert.ToInt32(jo["7"]);
  9120. }
  9121. if (jo.Property("在线购票") != null)
  9122. {
  9123. zxgp += Convert.ToInt32(jo["在线购票"]);
  9124. }
  9125. if (jo.Property("8") != null)
  9126. {
  9127. cjcxwt += Convert.ToInt32(jo["8"]);
  9128. }
  9129. if (jo.Property("常见咨询问题") != null)
  9130. {
  9131. cjcxwt += Convert.ToInt32(jo["常见咨询问题"]);
  9132. }
  9133. #endregion
  9134. dic.Add("线路查询", xlcx);
  9135. dic.Add("站点查询", zdcx);
  9136. dic.Add("时间查询", sjcx);
  9137. dic.Add("票价查询", pjcx);
  9138. dic.Add("乘车指南", cczn);
  9139. dic.Add("新闻公告", xwgg);
  9140. dic.Add("在线购票", zxgp);
  9141. dic.Add("常见咨询问题", cjcxwt);
  9142. return JsonConvert.SerializeObject(dic);
  9143. }
  9144. //右 1 微信当月统计
  9145. [HttpGet]
  9146. public string WXCurrentMonth()
  9147. {
  9148. string result = "";
  9149. string Url = "http://rexian.zzmetro.com/api/external/wxcurrentmonth" ;
  9150. result = WebHelper.HttpWebRequest(Url);
  9151. result = Regex.Unescape(result);
  9152. return result;
  9153. }
  9154. //右 下1 微信年度统计
  9155. [HttpGet]
  9156. public string WXYears()
  9157. {
  9158. string result = "";
  9159. string Url = "http://rexian.zzmetro.com/api/external/wxyear";
  9160. result = WebHelper.HttpWebRequest(Url);
  9161. result = Regex.Unescape(result);
  9162. return result;
  9163. }
  9164. //右 下2.微信季度统计
  9165. [HttpGet]
  9166. public string WXQuarteres()
  9167. {
  9168. string result = "";
  9169. string Url = "http://rexian.zzmetro.com/api/external/wxquarter";
  9170. result = WebHelper.HttpWebRequest(Url);
  9171. result = Regex.Unescape(result);
  9172. return result;
  9173. }
  9174. #endregion
  9175. public ActionResult reportRiskLevel()
  9176. {
  9177. WorkOrderMyModel model = new WorkOrderMyModel();
  9178. return View(model);
  9179. }
  9180. }
  9181. }