添加话务日志txt

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/Base/BaseController.cs

@@ -51,6 +51,18 @@ namespace CallCenterApi.Interface.Controllers.Base
         }
 
         /// <summary>
+        /// 警告的消息格式化
+        /// </summary>
+        /// <param name="message"></param>
+        /// <returns></returns>
+        protected virtual ActionResult Warn(string message, object data)
+        {
+            var jsonMsg = new AjaxResult { state = ResultTypes.warning.ToString(), message = message, data = data }.ToJson();
+            FileLog.Warn(jsonMsg);
+            return Content(jsonMsg);
+        }
+
+        /// <summary>
         /// 跳转的消息格式化
         /// </summary>
         /// <param name="message"></param>

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/LogController.cs

@@ -78,5 +78,132 @@ namespace CallCenterApi.Interface.Controllers
             }
             return res;
         }
+
+        /// <summary>
+        /// 话务操作日志，写入txt
+        /// </summary>
+        /// <param name="direct">方向：send,recive</param>
+        /// <param name="type"></param>
+        /// <param name="cont"></param>
+        /// <returns></returns>
+        public ActionResult CallOpt(string direct, string type, string cont)
+        {
+            string usercode = CurrentUser.UserData.F_UserCode;
+            string strtype = type;
+            switch (type.ToLower())
+            {
+                case "heart": strtype = "心跳"; break;//心跳
+                case "login":
+                    strtype = "签入";
+                    break; //签入
+                case "logout":
+                    strtype = "签出";
+                    break; //签出
+                case "dropcall":
+                    strtype = "挂断";
+                    break; //挂断
+                case "makecall":
+                    strtype = "外呼";
+                    break; //外呼
+                case "setstate":
+                    strtype = "置忙置闲";
+                    break; //置忙置闲
+                case "meeting":
+                    strtype = "多方通话";
+                    break; //多方通话
+                case "transfer":
+                    strtype = "转移";
+                    break; //转移
+                case "hold":
+                    strtype = "保持";
+                    break; //保持
+                case "retrieve":
+                    strtype = "接回";
+                    break; //接回
+                case "incoming":
+                    strtype = "来电";
+                    break; //来电
+                case "subscribe":
+                    strtype = "监测";
+                    break; //监测
+                case "subscribecancel":
+                    strtype = "停止监测";
+                    break; //停止监测
+                case "agentstate":
+                    strtype = "坐席状态";
+                    break; //坐席状态
+                case "linestate":
+                    strtype = "线路状态";
+                    break; //线路状态
+                case "motorsetstate":
+                    strtype = "班长置闲";
+                    break; //班长置闲
+                case "linestateagent":
+                    strtype = "线路状态通知";
+                    break; //线路状态通知
+                case "callid":
+                    strtype = "获取callid";
+                    break; //获取callid
+                case "recordpath":
+                    strtype = "录音返回";
+                    break; //录音返回
+                case "close":
+                    strtype = "关闭连接";
+                    break;
+                case "agentstateagent":
+                    strtype = "坐席状态变化";
+                    break;
+                case "logincheck":
+                    strtype = "签入检测";
+                    break;
+                case "sayfree":
+                    strtype = "置闲";
+                    break;
+                case "saybusy":
+                    strtype = "置忙";
+                    break;
+                case "listen":
+                    strtype = "监听";
+                    break;
+                case "insert":
+                    strtype = "强插";
+                    break;
+                case "intercept":
+                    strtype = "强截";
+                    break;
+                case "break":
+                    strtype = "强拆";
+                    break;
+                case "forceagentstate":
+                    strtype = "强制控制坐席状态";
+                    break;
+                case "instead":
+                    strtype = "代接";
+                    break;
+                case "turnivr":
+                    strtype = "转IVR";
+                    break;
+                case "consult":
+                    strtype = "协商呼叫";
+                    break;
+                case "confirmtransfer":
+                    strtype = "协商结果";
+                    break;
+                case "acdconnectnotify":
+                    strtype = "ACD连接通知消息";
+                    break;
+                case "monitor":
+                    strtype = "实时数据监控";
+                    break;
+            }
+            var obj = new
+            {
+                direct = direct,
+                optuser = usercode,
+                opttype = type,
+                content = cont
+            };
+            return Warn(strtype, obj);
+        }
     }
 }