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最新IVR_20180815（宝路发的最新IVR）

lihai 7 yıl önce
ebeveyn
aa494c22cf
işleme
2a44ab1b51
1 değiştirilmiş dosya ile 23 ekleme ve 20 silme
Görünümü Böl Farklılık Durumunu Göster
  1. 23 20
      ivr/IVR_Auto.xml

+ 23 - 20
ivr/IVR_Auto.xml
Dosyayı Görüntüle 

@@ -13,13 +13,14 @@
13 13 
 			groupcode:坐席组编号
14 14 
 			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,'','KFZ'
15 15 
 		-->
16 
-		<cell Name="CELL_BRANCH" Pos="2" Var="CalleeID" DefaultPos="2" Note="首次分支分支节点">
16 
+		<cell Name="CELL_BRANCH" Pos="2" Var="CalleeID" DefaultPos="1010" Note="首次分支分支节点">
17 17 
 			<Branch Value="8001" Pos="201" /><!--客服组正常流程：黑名单-节假日-坐席排队-->
18 18 
 			<Branch Value="6800" Pos="202" /><!--市场组直接转坐席-->
19 
+			<Branch Value="13811115000" Pos="603" />
19 20 
 		</cell>
20 
-		<cell Name="CELL_SQL" Pos="201" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','','KFZ' "
21 
+		<cell Name="CELL_SQL" Pos="201" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto_20180720;Data Source=192.168.5.8" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','','KFZ' "
21 22 
 		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录-客服组" />
22 
-		<cell Name="CELL_SQL" Pos="202" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','','SCZ' "
23 
+		<cell Name="CELL_SQL" Pos="202" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto_20180720;Data Source=192.168.5.8" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','','SCZ' "
23 24 
 		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录-市场组" />
24 25 
 		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
25 26 
 			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
 
@@ -31,66 +32,68 @@
31 32 
 			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
32 33 
 			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
33 34 
 		</cell>
34 
-		<cell Name="CELL_BRANCH" Pos="4" Var="CalleeID" DefaultPos="1010" Note="流程不同分支节点">
35 
+		<cell Name="CELL_BRANCH" Pos="4" Var="CalleeID" DefaultPos="104" Note="流程不同分支节点">
35 36 
 			<Branch Value="8001" Pos="104" /><!--客服组正常流程：黑名单-节假日-坐席排队-->
36 
-			<Branch Value="6800" Pos="603" /><!--市场组直接转坐席-->
37 
+			<Branch Value="6800" Pos="603" /><!--市场组直接转坐席-->
38 
+			<Branch Value="13811115000" Pos="104" />
37 39 
 		</cell>
38 40 
 		<!--黑名单-->
39 
-		<cell Name="CELL_SQL" Pos="104" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
41 
+		<cell Name="CELL_SQL" Pos="104" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto_20180720;Data Source=192.168.5.8" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
40 42 
 		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
41 43 
 			<Map Var="BlackListVerify" />
42 44 
 		</cell>
43 45 
 		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
44 46 
 		<!--黑名单提示音-->
45 
-		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
47 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="E:\Midware\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
46 48 
 		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
47 49 
 		<!--黑名单提示音-->
48 50 
 		<!--黑名单-->
49 51
50 52 
 		<!--欢迎词-->
51 
-		<!-- <cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"  TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="24" Note="放欢迎词" /> -->
53 
+		<!-- <cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="E:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"  TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="24" Note="放欢迎词" /> -->
52 54 
 		<!--欢迎词-->
53 55
54 56 
 		<!--节假日-->
55 57 
 		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
56 
-		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
58 
+		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto_20180720;Data Source=192.168.5.8" SqlStr="exec P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
57 59 
 		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
58 60 
 			<Map Var="HolidayVerify" />
59 61 
 		</cell>
60 62 
 		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="29" Note="判断节假日" />
61 
-		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="2" ContentType="1" Content="D:\Midware\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音" />
63 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="2" ContentType="1" Content="E:\Midware\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音" />
62 64 
 		<!--节假日-->
63 65
64 66
65 67 
 		<!--排队，转坐席-->
66 
-		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
68 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto_20180720;Data Source=192.168.5.8" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
67 69 
 		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
68 70 
 		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
69 71 
 			<Map Var="GroupID" />
70 72 
 		</cell>
71 73
72 
-		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'0','','' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
74 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto_20180720;Data Source=192.168.5.8" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'0','','' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
73 75 
 		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
74 76 
 		<!--Strategy：座席分配策略，1循环接听、2最大空闲接听、3最少接听接听、4指定坐席接听，指定多座席时，坐席工号之间用‘|’分隔，坐席数不要超过4个。-->
75 77 
 		<cell Name="CELL_BRANCH" Pos="13" Var="CalleeID" DefaultPos="1013" Note="排队分支节点">
76 78 
 			<Branch Value="8001" Pos="1013" /><!--客服组-->
77 79 
 			<Branch Value="6800" Pos="1014" /><!--市场组-->
80 
+			<Branch Value="13811115000" Pos="1013" />
78 81 
 		</cell>
79 82
80 83 
 		<cell Name="CELL_QUEUE" Pos="1013" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
81 84 
 		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
82 85 
 		<cell Name="CELL_QUEUE" Pos="1014" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
83 86 
 		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点-sc" />
84 
-		<cell Name="CELL_AUDIODTMF" Pos="1015" PlayType="2" ContentType="1" Content="D:\Midware\wav\嘟嘟无人接听.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音-sc" />
87 
+		<cell Name="CELL_AUDIODTMF" Pos="1015" PlayType="2" ContentType="1" Content="E:\Midware\wav\嘟嘟无人接听.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音-sc" />
85 88
86 
-		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
89 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="E:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
87 90 
 		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
88 91 
 		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
89 92 
 			<Branch Value="1" Pos="16" /><!--1.继续等待-->
90 93 
 		</cell>
91 
-		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
94 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="E:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
92 95 
 		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
93 
-		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
96 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="E:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
94 97 
 		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
95 98 
 		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号客服为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
96 99 
 		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
 
@@ -99,13 +102,13 @@
99 102 
 		<!--排队，转坐席-->
100 103
101 104 
 		<!--转值班电话-->
102 
-		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
105 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="E:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
103 106 
 		<cell Name="CELL_BRANCH" Pos="701" Var="CalleeID" DefaultPos="1013" Note="排队分支节点">
104 107 
 			<Branch Value="8001" Pos="7011" /><!--客服组-->
105 108 
 			<Branch Value="6800" Pos="7012" /><!--市场组-->
106 109 
 		</cell>
107 
-		<cell Name="CELL_SQL" Pos="7011" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="EXEC P_GetZBDH '%[CallID]',0 " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-客服组" />
108 
-		<cell Name="CELL_SQL" Pos="7012" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="EXEC P_GetZBDH '%[CallID]',1 " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-市场组" />
110 
+		<cell Name="CELL_SQL" Pos="7011" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto_20180720;Data Source=192.168.5.8" SqlStr="EXEC P_GetZBDH '%[CallID]',0 " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-客服组" />
111 
+		<cell Name="CELL_SQL" Pos="7012" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto_20180720;Data Source=192.168.5.8" SqlStr="EXEC P_GetZBDH '%[CallID]',1 " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-市场组" />
109 112 
 		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
110 113 
 			<Map Var="zbdh" />
111 114 
 		</cell>
 
@@ -113,7 +116,7 @@
113 116 
 		<!--转值班电话-->
114 117
115 118 
 		<!---->
116 
-		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'0','','' " IsSaved="no"
119 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto_20180720;Data Source=192.168.5.8" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'0','','' " IsSaved="no"
117 120 
 		SuccessPos="204" FailPos="25" Note="更新挂机时间" />
118 121 
 		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
119 122 
 		<cell Name="CELL_END" Pos="25" Note="结束节点" />