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修改IVR，和存储过程

lihai лет назад: 7
Родитель
7db4dbfda1
Сommit
3831a889bb
7 измененных файлов с 418 добавлено и 0 удалено
Разделённый вид Показать статистику Diff
  1. 110 0
      ivr/IVR_Auto_2018051719.xml
  2. 110 0
      ivr/IVR_Auto_20180521.xml
  3. 99 0
      ivr/IVR_Auto_sc_2018051718.xml
  4. 99 0
      ivr/IVR_Auto_sc_20180521.xml
  5. BIN
      ivr/sql/sql_P_GetBlacklist_20180521.sql
  6. BIN
      ivr/sql/sql_P_GetZBDH_20180521.sql
  7. BIN
      ivr/sql/sql_P_OptCallRecords_20180521.sql

+ 110 - 0
ivr/IVR_Auto_2018051719.xml
Просмотреть файл 

@@ -0,0 +1,110 @@
1 
+<?xml version="1.0" encoding="utf-8"?>
2 
+<ivr>
3 
+	<flow Name="IVR_Auto" Type="normal" MatchedNum="8001" MatchedLine="|-1|" Concurrency="1">
4 
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5 
+		<!--
6 
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 
+			tel:来电号码%[CallerID]
8 
+			callid:中间件定义%[CallID]
9 
+			type:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
+			bustype:业务选择，用于需要有按键选择业务按键值
11 
+			mydkey:满意度按键值，1满意，2一般，3不满意
12 
+			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,''
14 
+		-->
15 
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','' "
16 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
17 
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
18 
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
19 
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
20 
+			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
21 
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
22 
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
23 
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
24 
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
25 
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
26 
+		</cell>
27 
+		<cell Name="CELL_BRANCH" Pos="4" Var="CalleeID" DefaultPos="1010" Note="首次分支分支节点">
28 
+			<Branch Value="8001" Pos="104" /><!--客服组正常流程：黑名单-节假日-坐席排队-->
29 
+			<Branch Value="6800" Pos="603" /><!--市场组直接转坐席-->
30 
+		</cell>
31 
+		<!--黑名单-->
32 
+		<cell Name="CELL_SQL" Pos="104" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
33 
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
34 
+			<Map Var="BlackListVerify" />
35 
+		</cell>
36 
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
37 
+		<!--黑名单提示音-->
38 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
39 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
40 
+		<!--黑名单提示音-->
41 
+		<!--黑名单-->
42 
+
43 
+		<!--欢迎词-->
44 
+		<!-- <cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"  TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="24" Note="放欢迎词" /> -->
45 
+		<!--欢迎词-->
46 
+
47 
+		<!--节假日-->
48 
+		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
49 
+		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
50 
+		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
51 
+			<Map Var="HolidayVerify" />
52 
+		</cell>
53 
+		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="29" Note="判断节假日" />
54 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="2" ContentType="1" Content="D:\Midware\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音" />
55 
+		<!--节假日-->
56 
+
57 
+
58 
+		<!--排队，转坐席-->
59 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
60 
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
61 
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
62 
+			<Map Var="GroupID" />
63 
+		</cell>
64 
+
65 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'0','' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
66 
+		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
67 
+		<!--Strategy：座席分配策略，1循环接听、2最大空闲接听、3最少接听接听、4指定坐席接听，指定多座席时，坐席工号之间用‘|’分隔，坐席数不要超过4个。-->
68 
+		<cell Name="CELL_BRANCH" Pos="13" Var="CalleeID" DefaultPos="1013" Note="排队分支节点">
69 
+			<Branch Value="8001" Pos="1013" /><!--客服组-->
70 
+			<Branch Value="6800" Pos="1014" /><!--市场组-->
71 
+		</cell>
72 
+
73 
+		<cell Name="CELL_QUEUE" Pos="1013" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
74 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
75 
+		<cell Name="CELL_QUEUE" Pos="1014" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
76 
+		NoAgentPos="1015" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点-sc" />
77 
+		<cell Name="CELL_AUDIODTMF" Pos="1015" PlayType="2" ContentType="1" Content="D:\Midware\wav\嘟嘟无人接听.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音-sc" />
78 
+
79 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
80 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
81 
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
82 
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
83 
+		</cell>
84 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
85 
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
86 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
87 
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
88 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号客服为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
89 
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
90 
+		  <BandData Var="CallID" />
91 
+		</cell>
92 
+		<!--排队，转坐席-->
93 
+
94 
+		<!--转值班电话-->
95 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
96 
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="EXEC P_GetZBDH " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
97 
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
98 
+			<Map Var="zbdh" />
99 
+		</cell>
100 
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
101 
+		<!--转值班电话-->
102 
+
103 
+		<!---->
104 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'0','' " IsSaved="no"
105 
+		SuccessPos="204" FailPos="25" Note="更新挂机时间" />
106 
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
107 
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />
108 
+		<!---->
109 
+	</flow>
110 
+</ivr>

+ 110 - 0
ivr/IVR_Auto_20180521.xml
Просмотреть файл 

@@ -0,0 +1,110 @@
1 
+<?xml version="1.0" encoding="utf-8"?>
2 
+<ivr>
3 
+	<flow Name="IVR_Auto" Type="normal" MatchedNum="8001" MatchedLine="|-1|" Concurrency="1">
4 
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5 
+		<!--
6 
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 
+			tel:来电号码%[CallerID]
8 
+			callid:中间件定义%[CallID]
9 
+			type:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
+			bustype:安图特殊，0客服部，1市场部////业务选择，用于需要有按键选择业务按键值
11 
+			mydkey:满意度按键值，1满意，2一般，3不满意
12 
+			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,''
14 
+		-->
15 
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','' "
16 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
17 
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
18 
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
19 
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
20 
+			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
21 
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
22 
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
23 
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
24 
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
25 
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
26 
+		</cell>
27 
+		<cell Name="CELL_BRANCH" Pos="4" Var="CalleeID" DefaultPos="1010" Note="首次分支分支节点">
28 
+			<Branch Value="8001" Pos="104" /><!--客服组正常流程：黑名单-节假日-坐席排队-->
29 
+			<Branch Value="6800" Pos="603" /><!--市场组直接转坐席-->
30 
+		</cell>
31 
+		<!--黑名单-->
32 
+		<cell Name="CELL_SQL" Pos="104" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
33 
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
34 
+			<Map Var="BlackListVerify" />
35 
+		</cell>
36 
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
37 
+		<!--黑名单提示音-->
38 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
39 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
40 
+		<!--黑名单提示音-->
41 
+		<!--黑名单-->
42 
+
43 
+		<!--欢迎词-->
44 
+		<!-- <cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"  TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="24" Note="放欢迎词" /> -->
45 
+		<!--欢迎词-->
46 
+
47 
+		<!--节假日-->
48 
+		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
49 
+		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
50 
+		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
51 
+			<Map Var="HolidayVerify" />
52 
+		</cell>
53 
+		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="29" Note="判断节假日" />
54 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="2" ContentType="1" Content="D:\Midware\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音" />
55 
+		<!--节假日-->
56 
+
57 
+
58 
+		<!--排队，转坐席-->
59 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
60 
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
61 
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
62 
+			<Map Var="GroupID" />
63 
+		</cell>
64 
+
65 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'0','' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
66 
+		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
67 
+		<!--Strategy：座席分配策略，1循环接听、2最大空闲接听、3最少接听接听、4指定坐席接听，指定多座席时，坐席工号之间用‘|’分隔，坐席数不要超过4个。-->
68 
+		<cell Name="CELL_BRANCH" Pos="13" Var="CalleeID" DefaultPos="1013" Note="排队分支节点">
69 
+			<Branch Value="8001" Pos="1013" /><!--客服组-->
70 
+			<Branch Value="6800" Pos="1014" /><!--市场组-->
71 
+		</cell>
72 
+
73 
+		<cell Name="CELL_QUEUE" Pos="1013" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
74 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
75 
+		<cell Name="CELL_QUEUE" Pos="1014" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
76 
+		NoAgentPos="1015" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点-sc" />
77 
+		<cell Name="CELL_AUDIODTMF" Pos="1015" PlayType="2" ContentType="1" Content="D:\Midware\wav\嘟嘟无人接听.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音-sc" />
78 
+
79 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
80 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
81 
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
82 
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
83 
+		</cell>
84 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
85 
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
86 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
87 
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
88 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号客服为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
89 
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
90 
+		  <BandData Var="CallID" />
91 
+		</cell>
92 
+		<!--排队，转坐席-->
93 
+
94 
+		<!--转值班电话-->
95 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
96 
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="EXEC P_GetZBDH '%[CallID]',0" IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" /><!--EXEC P_GetZBDH '%[CallID]',0   执行值班电话 传参 callid和type（0客服组，1市场组）-->
97 
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
98 
+			<Map Var="zbdh" />
99 
+		</cell>
100 
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
101 
+		<!--转值班电话-->
102 
+
103 
+		<!---->
104 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'0','' " IsSaved="no"
105 
+		SuccessPos="204" FailPos="25" Note="更新挂机时间" />
106 
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
107 
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />
108 
+		<!---->
109 
+	</flow>
110 
+</ivr>

+ 99 - 0
ivr/IVR_Auto_sc_2018051718.xml
Просмотреть файл 

@@ -0,0 +1,99 @@
1 
+<?xml version="1.0" encoding="utf-8"?>
2 
+<ivr>
3 
+	<flow Name="IVR_Auto_市场部" Type="normal" MatchedNum="*6800" MatchedLine="|-1|" Concurrency="1">
4 
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点-sc" />
5 
+		<!--
6 
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 
+			tel:来电号码%[CallerID]
8 
+			callid:中间件定义%[CallID]
9 
+			type:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
+			bustype:业务选择，用于需要有按键选择业务按键值
11 
+			mydkey:满意度按键值，1满意，2一般，3不满意
12 
+			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,''
14 
+		-->
15 
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','' "
16 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录-sc" />
17 
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点-sc">
18 
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
19 
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
20 
+			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
21 
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
22 
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
23 
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
24 
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
25 
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
26 
+		</cell>
27 
+		<!--黑名单-->
28 
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单-sc" />
29 
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果-sc">
30 
+			<Map Var="BlackListVerify" />
31 
+		</cell>
32 
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单-sc" />
33 
+		<!--黑名单提示音-->
34 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
35 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音-sc" />
36 
+		<!--黑名单提示音-->
37 
+		<!--黑名单-->
38 
+
39 
+		<!--欢迎词-->
40 
+		<!-- <cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"  TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="24" Note="放欢迎词" /> -->
41 
+		<!--欢迎词-->
42 
+
43 
+		<!--节假日-->
44 
+		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
45 
+		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询-sc" />
46 
+		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果-sc">
47 
+			<Map Var="HolidayVerify" />
48 
+		</cell>
49 
+		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="11" Note="判断节假日-sc" />
50 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="2" ContentType="1" Content="D:\Midware\wav\嘟嘟无人接听.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
51 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音-sc" />
52 
+		<!--节假日-->
53 
+
54 
+
55 
+		<!--排队，转坐席-->
56 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
57 
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID-sc" />
58 
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果-sc">
59 
+			<Map Var="GroupID" />
60 
+		</cell>
61 
+
62 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'0','' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间-sc" />
63 
+		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
64 
+		<!--Strategy：座席分配策略，1循环接听、2最大空闲接听、3最少接听接听、4指定坐席接听，指定多座席时，坐席工号之间用‘|’分隔，坐席数不要超过4个。-->
65 
+		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
66 
+		NoAgentPos="14" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点-sc" />
67 
+
68 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
69 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音-sc" />
70 
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点-sc">
71 
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
72 
+		</cell>
73 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点-sc" />
74 
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点-sc" />
75 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
76 
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音-sc" />
77 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号客服为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号-sc" />
78 
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点-sc">
79 
+		  <BandData Var="CallID" />
80 
+		</cell>
81 
+		<!--排队，转坐席-->
82 
+
83 
+		<!--转值班电话-->
84 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音-sc" />
85 
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="EXEC P_GetZBDH " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-sc" />
86 
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果-sc">
87 
+			<Map Var="zbdh" />
88 
+		</cell>
89 
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话-sc" />
90 
+		<!--转值班电话-->
91 
+
92 
+		<!---->
93 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'0','' " IsSaved="no"
94 
+		SuccessPos="204" FailPos="25" Note="更新挂机时间-sc" />
95 
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点-sc" />
96 
+		<cell Name="CELL_END" Pos="25" Note="结束节点-sc" />
97 
+		<!---->
98 
+	</flow>
99 
+</ivr>

+ 99 - 0
ivr/IVR_Auto_sc_20180521.xml
Просмотреть файл 

@@ -0,0 +1,99 @@
1 
+<?xml version="1.0" encoding="utf-8"?>
2 
+<ivr>
3 
+	<flow Name="IVR_Auto_市场部" Type="normal" MatchedNum="*6800" MatchedLine="|-1|" Concurrency="1">
4 
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点-sc" />
5 
+		<!--
6 
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 
+			tel:来电号码%[CallerID]
8 
+			callid:中间件定义%[CallID]
9 
+			type:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
+			bustype:安图特殊，0客服部，1市场部////业务选择，用于需要有按键选择业务按键值
11 
+			mydkey:满意度按键值，1满意，2一般，3不满意
12 
+			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,''
14 
+		-->
15 
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,1,'0','' "
16 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录-sc" />
17 
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点-sc">
18 
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
19 
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
20 
+			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
21 
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
22 
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
23 
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
24 
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
25 
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
26 
+		</cell>
27 
+		<!--黑名单-->
28 
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单-sc" />
29 
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果-sc">
30 
+			<Map Var="BlackListVerify" />
31 
+		</cell>
32 
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单-sc" />
33 
+		<!--黑名单提示音-->
34 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
35 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音-sc" />
36 
+		<!--黑名单提示音-->
37 
+		<!--黑名单-->
38 
+
39 
+		<!--欢迎词-->
40 
+		<!-- <cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"  TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="24" Note="放欢迎词" /> -->
41 
+		<!--欢迎词-->
42 
+
43 
+		<!--节假日-->
44 
+		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
45 
+		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询-sc" />
46 
+		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果-sc">
47 
+			<Map Var="HolidayVerify" />
48 
+		</cell>
49 
+		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="11" Note="判断节假日-sc" />
50 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="2" ContentType="1" Content="D:\Midware\wav\嘟嘟无人接听.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
51 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音-sc" />
52 
+		<!--节假日-->
53 
+
54 
+
55 
+		<!--排队，转坐席-->
56 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
57 
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID-sc" />
58 
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果-sc">
59 
+			<Map Var="GroupID" />
60 
+		</cell>
61 
+
62 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'0','' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间-sc" />
63 
+		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
64 
+		<!--Strategy：座席分配策略，1循环接听、2最大空闲接听、3最少接听接听、4指定坐席接听，指定多座席时，坐席工号之间用‘|’分隔，坐席数不要超过4个。-->
65 
+		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
66 
+		NoAgentPos="14" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点-sc" />
67 
+
68 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
69 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音-sc" />
70 
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点-sc">
71 
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
72 
+		</cell>
73 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点-sc" />
74 
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点-sc" />
75 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
76 
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音-sc" />
77 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号客服为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号-sc" />
78 
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点-sc">
79 
+		  <BandData Var="CallID" />
80 
+		</cell>
81 
+		<!--排队，转坐席-->
82 
+
83 
+		<!--转值班电话-->
84 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音-sc" />
85 
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="EXEC P_GetZBDH '%[CallID]',1 " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-sc" /><!--EXEC P_GetZBDH '%[CallID]',0   执行值班电话 传参 callid和type（0客服组，1市场组）-->
86 
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果-sc">
87 
+			<Map Var="zbdh" />
88 
+		</cell>
89 
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话-sc" />
90 
+		<!--转值班电话-->
91 
+
92 
+		<!---->
93 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'0','' " IsSaved="no"
94 
+		SuccessPos="204" FailPos="25" Note="更新挂机时间-sc" />
95 
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点-sc" />
96 
+		<cell Name="CELL_END" Pos="25" Note="结束节点-sc" />
97 
+		<!---->
98 
+	</flow>
99 
+</ivr>

BIN
ivr/sql/sql_P_GetBlacklist_20180521.sql
Просмотреть файл


BIN
ivr/sql/sql_P_GetZBDH_20180521.sql
Просмотреть файл


BIN
ivr/sql/sql_P_OptCallRecords_20180521.sql
Просмотреть файл