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@@ -20,7 +20,7 @@ namespace CallCenterApi.Interface.Controllers.report
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{
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ActionResult res = NoToken("未知错误,请重新登录");
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- String[] str = { "坐席名称", "呼入次数", "呼入时长", "呼出次数", "呼出时长", "呼出未接通次数", "振铃时长", "通话总时长", "平均通话时长" };
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+ String[] str = { "坐席名称", "呼入次数", "呼入时长(秒)", "呼出次数", "呼出时长(秒)", "呼出未接通次数", "振铃时长(秒)", "通话总时长(秒)", "平均通话时长(秒)" };
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res = Success("获取通话时长统计表头成功", str);
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return res;
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@@ -142,7 +142,7 @@ namespace CallCenterApi.Interface.Controllers.report
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string[] CallOutWTime = GetCallRecordOut(stime, endtime, "1", "0", dpt).TrimStart('[').TrimEnd(']').Split(',');
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string[] CallOutWTimes = GetCallRecordRingTime(stime, endtime, dpt).TrimStart('[').TrimEnd(']').Split(',');
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string[] CallTotalTime = GetCallRecordTotalTime(stime, endtime, "", dpt).TrimStart('[').TrimEnd(']').Split(',');
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- string[] AgentArr = GetAgent().TrimStart('[').TrimEnd(']').Split(',');
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+ string[] AgentArr = GetAgent(dpt).TrimStart('[').TrimEnd(']').Split(',');
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string[] AverageTime = GetCallAverageTime(stime, endtime, dpt).TrimStart('[').TrimEnd(']').Split(',');
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for (int i = 0; i < AgentArr.Length; i++)
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@@ -227,10 +227,15 @@ namespace CallCenterApi.Interface.Controllers.report
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/// 获取坐席名称(x轴数据)
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/// </summary>
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/// <returns></returns>
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- public string GetAgent()
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+ public string GetAgent(string dpt)
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{
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+ string sqluser = "";
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+ if (dpt != null && dpt.Trim() != "")
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+ {
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+ sqluser += $" and F_DeptId = {dpt} ";
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+ }
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string result = "[";
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- var userAccountList = new BLL.T_Sys_UserAccount().GetModelList(" F_SeatFlag=1");
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+ var userAccountList = new BLL.T_Sys_UserAccount().GetModelList($" F_SeatFlag=1 {sqluser}");
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foreach (Model.T_Sys_UserAccount item in userAccountList)
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result += "'" + item.F_UserName + "',";
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@@ -293,7 +298,7 @@ namespace CallCenterApi.Interface.Controllers.report
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{
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string result = "[";
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string sql = " and CallType=" + Tag; // 呼入
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- var userAccountList = new BLL.T_Sys_UserAccount().GetModelList(" F_SeatFlag=1");
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+ string sqluser = ""; // 呼入
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if (!string.IsNullOrEmpty(BeginTime))
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{
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@@ -311,8 +316,11 @@ namespace CallCenterApi.Interface.Controllers.report
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}
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if (dpt != null && dpt.Trim() != "")
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{
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+ sqluser += $" and F_DeptId = {dpt} ";
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sql += $" AND UserCode IN (SELECT F_UserCode FROM dbo.T_Sys_UserAccount WHERE F_DeptId = {dpt} AND f_seatFlag=1 and F_WorkNumber!='') ";
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}
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+
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+ var userAccountList = new BLL.T_Sys_UserAccount().GetModelList($" F_SeatFlag=1 {sqluser}");
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//DataTable dt = DbHelperSQL.Query("SELECT UserId,UserCode,UserName,COUNT(*) AS calloutCount FROM T_Call_CallRecords where 1=1 " + sql + " GROUP BY UserId,UserCode,UserName").Tables[0];
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//var recordstr = " select users.F_UserId,users.F_UserCode,users.F_UserName,COUNT(*) AS calloutCount from T_Sys_UserAccount users right join T_Call_CallRecords records on users.F_UserCode = records.UserCode and 1=1 " + sql + " GROUP BY users.F_UserId,users.F_UserCode,users.F_UserName";
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//20180509 通话时长统计不对 machenyang
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