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ivr提交

zhengbingbing 7 年 前
親
f92e17c8b3
コミット
8257da8496
共有5 個のファイルを変更した、418 個の追加 と 24 個の削除を含む
分割表示 差分情報を表示
  1. 47 24
      ivr/IVR_Auto.xml
  2. 122 0
      ivr/IVR_Auto_20180530 (2).xml
  3. 122 0
      ivr/IVR_Auto_20180530 (3).xml
  4. 121 0
      ivr/IVR_Auto_20180530.xml
  5. 6 0
      ivr/安图需调整IVR和存储过程.txt

+ 47 - 24
ivr/IVR_Auto.xml
ファイルの表示 

@@ -6,14 +6,21 @@
6 6 
 			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 7 
 			tel:来电号码%[CallerID]
8 8 
 			callid:中间件定义%[CallID]
9 
-			type:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
-			bustype:业务选择，用于需要有按键选择业务按键值
9 
+			typD:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
+			bustypD:业务选择，用于需要有按键选择业务按键值
11 11 
 			mydkey:满意度按键值，1满意，2一般，3不满意
12 
-			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
-			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,''
12 
+			recfilD:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			groupcode:坐席组编号
14 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,'','KFZ'
14 15 
 		-->
15 
-		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter5.1;Data Source=192.168.4.18" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'1','' "
16 
-		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
16 
+		<cell Name="CELL_BRANCH" Pos="2" Var="CalleeID" DefaultPos="2" Note="首次分支分支节点">
17 
+			<Branch Value="8001" Pos="201" /><!--客服组正常流程：黑名单-节假日-坐席排队-->
18 
+			<Branch Value="6800" Pos="202" /><!--市场组直接转坐席-->
19 
+		</cell>
20 
+		<cell Name="CELL_SQL" Pos="201" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','','KFZ' "
21 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录-客服组" />
22 
+		<cell Name="CELL_SQL" Pos="202" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','','SCZ' "
23 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录-市场组" />
17 24 
 		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
18 25 
 			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
19 26 
 			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
 
@@ -24,65 +31,81 @@
24 31 
 			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
25 32 
 			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
26 33 
 		</cell>
34 
+		<cell Name="CELL_BRANCH" Pos="4" Var="CalleeID" DefaultPos="1010" Note="流程不同分支节点">
35 
+			<Branch Value="8001" Pos="104" /><!--客服组正常流程：黑名单-节假日-坐席排队-->
36 
+			<Branch Value="6800" Pos="603" /><!--市场组直接转坐席-->
37 
+		</cell>
27 38 
 		<!--黑名单-->
28 
-		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter5.1;Data Source=192.168.4.18" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
39 
+		<cell Name="CELL_SQL" Pos="104" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
29 40 
 		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
30 41 
 			<Map Var="BlackListVerify" />
31 42 
 		</cell>
32 43 
 		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
33 44 
 		<!--黑名单提示音-->
34 
-		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\CTI\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
45 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
35 46 
 		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
36 47 
 		<!--黑名单提示音-->
37 48 
 		<!--黑名单-->
38 49
39 50 
 		<!--欢迎词-->
40 
-		<!-- <cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\CTI\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"  TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="24" Note="放欢迎词" /> -->
51 
+		<!-- <cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"  TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="24" Note="放欢迎词" /> -->
41 52 
 		<!--欢迎词-->
42 53
43 54 
 		<!--节假日-->
44 55 
 		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
45 
-		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter5.1;Data Source=192.168.4.18" SqlStr="exec P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
56 
+		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
46 57 
 		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
47 58 
 			<Map Var="HolidayVerify" />
48 59 
 		</cell>
49 
-		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="11" Note="判断节假日" />
50 
-		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="2" ContentType="1" Content="D:\CTI\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
51 
-		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音" />
60 
+		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="29" Note="判断节假日" />
61 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="2" ContentType="1" Content="D:\Midware\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音" />
52 62 
 		<!--节假日-->
53 63
54 64
55 65 
 		<!--排队，转坐席-->
56 
-		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter5.1;Data Source=192.168.4.18" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
66 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
57 67 
 		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
58 68 
 		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
59 69 
 			<Map Var="GroupID" />
60 70 
 		</cell>
61 71
62 
-		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter5.1;Data Source=192.168.4.18" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'1','' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
72 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'0','','' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
63 73 
 		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
64 74 
 		<!--Strategy：座席分配策略，1循环接听、2最大空闲接听、3最少接听接听、4指定坐席接听，指定多座席时，坐席工号之间用‘|’分隔，坐席数不要超过4个。-->
65 
-		<cell Name="CELL_QUEUE" Pos="13" Strategy="2" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
66 
-		NoAgentPos="29" NoFreePos="14" SuccessPos="18" HangupPos="24" Note="排队节点" />
75 
+		<cell Name="CELL_BRANCH" Pos="13" Var="CalleeID" DefaultPos="1013" Note="排队分支节点">
76 
+			<Branch Value="8001" Pos="1013" /><!--客服组-->
77 
+			<Branch Value="6800" Pos="1014" /><!--市场组-->
78 
+		</cell>
67 79
68 
-		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\CTI\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
80 
+		<cell Name="CELL_QUEUE" Pos="1013" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
81 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
82 
+		<cell Name="CELL_QUEUE" Pos="1014" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
83 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点-sc" />
84 
+		<cell Name="CELL_AUDIODTMF" Pos="1015" PlayType="2" ContentType="1" Content="D:\Midware\wav\嘟嘟无人接听.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音-sc" />
85 
+
86 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
69 87 
 		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
70 88 
 		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
71 89 
 			<Branch Value="1" Pos="16" /><!--1.继续等待-->
72 90 
 		</cell>
73 
-		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\CTI\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
91 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
74 92 
 		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
75 
-		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\CTI\wav\通话录音提示音.wav" TTSNumMode="1"
93 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
76 94 
 		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
77 
-		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
95 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号客服为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
78 96 
 		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
79 97 
 		  <BandData Var="CallID" />
80 98 
 		</cell>
81 99 
 		<!--排队，转坐席-->
82 100
83 101 
 		<!--转值班电话-->
84 
-		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\CTI\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
85 
-		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter5.1;Data Source=192.168.4.18" SqlStr="EXEC P_GetZBDH " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
102 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
103 
+		<cell Name="CELL_BRANCH" Pos="701" Var="CalleeID" DefaultPos="1013" Note="排队分支节点">
104 
+			<Branch Value="8001" Pos="7011" /><!--客服组-->
105 
+			<Branch Value="6800" Pos="7012" /><!--市场组-->
106 
+		</cell>
107 
+		<cell Name="CELL_SQL" Pos="7011" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="EXEC P_GetZBDH '%[CallID]',0 " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-客服组" />
108 
+		<cell Name="CELL_SQL" Pos="7012" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="EXEC P_GetZBDH '%[CallID]',1 " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-市场组" />
86 109 
 		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
87 110 
 			<Map Var="zbdh" />
88 111 
 		</cell>
 
@@ -90,7 +113,7 @@
90 113 
 		<!--转值班电话-->
91 114
92 115 
 		<!---->
93 
-		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter5.1;Data Source=192.168.4.18" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'1','' " IsSaved="no"
116 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'0','','' " IsSaved="no"
94 117 
 		SuccessPos="204" FailPos="25" Note="更新挂机时间" />
95 118 
 		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
96 119 
 		<cell Name="CELL_END" Pos="25" Note="结束节点" />

+ 122 - 0
ivr/IVR_Auto_20180530 (2).xml
ファイルの表示 

@@ -0,0 +1,122 @@
1 
+<?xml version="1.0" encoding="utf-8"?>
2 
+<ivr>
3 
+	<flow Name="IVR_Auto" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
4 
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5 
+		<!--
6 
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 
+			tel:来电号码%[CallerID]
8 
+			callid:中间件定义%[CallID]
9 
+			typD:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
+			bustypD:业务选择，用于需要有按键选择业务按键值
11 
+			mydkey:满意度按键值，1满意，2一般，3不满意
12 
+			recfilD:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			groupcode:坐席组编号
14 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,'','KFZ'
15 
+		-->
16 
+		<cell Name="CELL_BRANCH" Pos="2" Var="CalleeID" DefaultPos="2" Note="首次分支分支节点">
17 
+			<Branch Value="8001" Pos="201" /><!--客服组正常流程：黑名单-节假日-坐席排队-->
18 
+			<Branch Value="6800" Pos="202" /><!--市场组直接转坐席-->
19 
+		</cell>
20 
+		<cell Name="CELL_SQL" Pos="201" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=ANTU20480330;Data Source=192.168.5.8" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','','KFZ' "
21 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录-客服组" />
22 
+		<cell Name="CELL_SQL" Pos="202" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=ANTU20480330;Data Source=192.168.5.8" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','','SCZ' "
23 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录-市场组" />
24 
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
25 
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
26 
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
27 
+			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
28 
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
29 
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
30 
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
31 
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
32 
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
33 
+		</cell>
34 
+		<cell Name="CELL_BRANCH" Pos="4" Var="CalleeID" DefaultPos="1010" Note="流程不同分支节点">
35 
+			<Branch Value="8001" Pos="104" /><!--客服组正常流程：黑名单-节假日-坐席排队-->
36 
+			<Branch Value="6800" Pos="603" /><!--市场组直接转坐席-->
37 
+		</cell>
38 
+		<!--黑名单-->
39 
+		<cell Name="CELL_SQL" Pos="104" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=ANTU20480330;Data Source=192.168.5.8" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
40 
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
41 
+			<Map Var="BlackListVerify" />
42 
+		</cell>
43 
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
44 
+		<!--黑名单提示音-->
45 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
46 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
47 
+		<!--黑名单提示音-->
48 
+		<!--黑名单-->
49 
+
50 
+		<!--欢迎词-->
51 
+		<!-- <cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"  TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="24" Note="放欢迎词" /> -->
52 
+		<!--欢迎词-->
53 
+
54 
+		<!--节假日-->
55 
+		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
56 
+		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=ANTU20480330;Data Source=192.168.5.8" SqlStr="exec P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
57 
+		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
58 
+			<Map Var="HolidayVerify" />
59 
+		</cell>
60 
+		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="29" Note="判断节假日" />
61 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="2" ContentType="1" Content="D:\Midware\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音" />
62 
+		<!--节假日-->
63 
+
64 
+
65 
+		<!--排队，转坐席-->
66 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=ANTU20480330;Data Source=192.168.5.8" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
67 
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
68 
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
69 
+			<Map Var="GroupID" />
70 
+		</cell>
71 
+
72 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=ANTU20480330;Data Source=192.168.5.8" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'0','','' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
73 
+		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
74 
+		<!--Strategy：座席分配策略，1循环接听、2最大空闲接听、3最少接听接听、4指定坐席接听，指定多座席时，坐席工号之间用‘|’分隔，坐席数不要超过4个。-->
75 
+		<cell Name="CELL_BRANCH" Pos="13" Var="CalleeID" DefaultPos="1013" Note="排队分支节点">
76 
+			<Branch Value="8001" Pos="1013" /><!--客服组-->
77 
+			<Branch Value="6800" Pos="1014" /><!--市场组-->
78 
+		</cell>
79 
+
80 
+		<cell Name="CELL_QUEUE" Pos="1013" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
81 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
82 
+		<cell Name="CELL_QUEUE" Pos="1014" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
83 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点-sc" />
84 
+		<cell Name="CELL_AUDIODTMF" Pos="1015" PlayType="2" ContentType="1" Content="D:\Midware\wav\嘟嘟无人接听.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音-sc" />
85 
+
86 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
87 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
88 
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
89 
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
90 
+		</cell>
91 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
92 
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
93 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
94 
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
95 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号客服为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
96 
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
97 
+		  <BandData Var="CallID" />
98 
+		</cell>
99 
+		<!--排队，转坐席-->
100 
+
101 
+		<!--转值班电话-->
102 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
103 
+		<cell Name="CELL_BRANCH" Pos="701" Var="CalleeID" DefaultPos="1013" Note="排队分支节点">
104 
+			<Branch Value="8001" Pos="7011" /><!--客服组-->
105 
+			<Branch Value="6800" Pos="7012" /><!--市场组-->
106 
+		</cell>
107 
+		<cell Name="CELL_SQL" Pos="7011" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=ANTU20480330;Data Source=192.168.5.8" SqlStr="EXEC P_GetZBDH '%[CallID]',0 " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-客服组" />
108 
+		<cell Name="CELL_SQL" Pos="7012" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=ANTU20480330;Data Source=192.168.5.8" SqlStr="EXEC P_GetZBDH '%[CallID]',1 " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-市场组" />
109 
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
110 
+			<Map Var="zbdh" />
111 
+		</cell>
112 
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
113 
+		<!--转值班电话-->
114 
+
115 
+		<!---->
116 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=ANTU20480330;Data Source=192.168.5.8" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'0','','' " IsSaved="no"
117 
+		SuccessPos="204" FailPos="25" Note="更新挂机时间" />
118 
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
119 
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />
120 
+		<!---->
121 
+	</flow>
122 
+</ivr>

+ 122 - 0
ivr/IVR_Auto_20180530 (3).xml
ファイルの表示 

@@ -0,0 +1,122 @@
1 
+<?xml version="1.0" encoding="utf-8"?>
2 
+<ivr>
3 
+	<flow Name="IVR_Auto" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
4 
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5 
+		<!--
6 
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 
+			tel:来电号码%[CallerID]
8 
+			callid:中间件定义%[CallID]
9 
+			typD:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
+			bustypD:业务选择，用于需要有按键选择业务按键值
11 
+			mydkey:满意度按键值，1满意，2一般，3不满意
12 
+			recfilD:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			groupcode:坐席组编号
14 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,'','KFZ'
15 
+		-->
16 
+		<cell Name="CELL_BRANCH" Pos="2" Var="CalleeID" DefaultPos="2" Note="首次分支分支节点">
17 
+			<Branch Value="8001" Pos="201" /><!--客服组正常流程：黑名单-节假日-坐席排队-->
18 
+			<Branch Value="6800" Pos="202" /><!--市场组直接转坐席-->
19 
+		</cell>
20 
+		<cell Name="CELL_SQL" Pos="201" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','','KFZ' "
21 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录-客服组" />
22 
+		<cell Name="CELL_SQL" Pos="202" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','','SCZ' "
23 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录-市场组" />
24 
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
25 
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
26 
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
27 
+			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
28 
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
29 
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
30 
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
31 
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
32 
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
33 
+		</cell>
34 
+		<cell Name="CELL_BRANCH" Pos="4" Var="CalleeID" DefaultPos="1010" Note="流程不同分支节点">
35 
+			<Branch Value="8001" Pos="104" /><!--客服组正常流程：黑名单-节假日-坐席排队-->
36 
+			<Branch Value="6800" Pos="603" /><!--市场组直接转坐席-->
37 
+		</cell>
38 
+		<!--黑名单-->
39 
+		<cell Name="CELL_SQL" Pos="104" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
40 
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
41 
+			<Map Var="BlackListVerify" />
42 
+		</cell>
43 
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
44 
+		<!--黑名单提示音-->
45 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
46 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
47 
+		<!--黑名单提示音-->
48 
+		<!--黑名单-->
49 
+
50 
+		<!--欢迎词-->
51 
+		<!-- <cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"  TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="24" Note="放欢迎词" /> -->
52 
+		<!--欢迎词-->
53 
+
54 
+		<!--节假日-->
55 
+		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
56 
+		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
57 
+		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
58 
+			<Map Var="HolidayVerify" />
59 
+		</cell>
60 
+		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="29" Note="判断节假日" />
61 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="2" ContentType="1" Content="D:\Midware\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音" />
62 
+		<!--节假日-->
63 
+
64 
+
65 
+		<!--排队，转坐席-->
66 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
67 
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
68 
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
69 
+			<Map Var="GroupID" />
70 
+		</cell>
71 
+
72 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'0','','' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
73 
+		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
74 
+		<!--Strategy：座席分配策略，1循环接听、2最大空闲接听、3最少接听接听、4指定坐席接听，指定多座席时，坐席工号之间用‘|’分隔，坐席数不要超过4个。-->
75 
+		<cell Name="CELL_BRANCH" Pos="13" Var="CalleeID" DefaultPos="1013" Note="排队分支节点">
76 
+			<Branch Value="8001" Pos="1013" /><!--客服组-->
77 
+			<Branch Value="6800" Pos="1014" /><!--市场组-->
78 
+		</cell>
79 
+
80 
+		<cell Name="CELL_QUEUE" Pos="1013" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
81 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
82 
+		<cell Name="CELL_QUEUE" Pos="1014" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
83 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点-sc" />
84 
+		<cell Name="CELL_AUDIODTMF" Pos="1015" PlayType="2" ContentType="1" Content="D:\Midware\wav\嘟嘟无人接听.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音-sc" />
85 
+
86 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
87 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
88 
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
89 
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
90 
+		</cell>
91 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
92 
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
93 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
94 
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
95 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号客服为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
96 
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
97 
+		  <BandData Var="CallID" />
98 
+		</cell>
99 
+		<!--排队，转坐席-->
100 
+
101 
+		<!--转值班电话-->
102 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
103 
+		<cell Name="CELL_BRANCH" Pos="701" Var="CalleeID" DefaultPos="1013" Note="排队分支节点">
104 
+			<Branch Value="8001" Pos="7011" /><!--客服组-->
105 
+			<Branch Value="6800" Pos="7012" /><!--市场组-->
106 
+		</cell>
107 
+		<cell Name="CELL_SQL" Pos="7011" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="EXEC P_GetZBDH '%[CallID]',0 " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-客服组" />
108 
+		<cell Name="CELL_SQL" Pos="7012" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="EXEC P_GetZBDH '%[CallID]',1 " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-市场组" />
109 
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
110 
+			<Map Var="zbdh" />
111 
+		</cell>
112 
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
113 
+		<!--转值班电话-->
114 
+
115 
+		<!---->
116 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'0','','' " IsSaved="no"
117 
+		SuccessPos="204" FailPos="25" Note="更新挂机时间" />
118 
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
119 
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />
120 
+		<!---->
121 
+	</flow>
122 
+</ivr>

+ 121 - 0
ivr/IVR_Auto_20180530.xml
ファイルの表示 

@@ -0,0 +1,121 @@
1 
+<?xml version="1.0" encoding="utf-8"?>
2 
+<ivr>
3 
+	<flow Name="IVR_Auto" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
4 
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5 
+		<!--
6 
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7 
+			tel:来电号码%[CallerID]
8 
+			callid:中间件定义%[CallID]
9 
+			typD:执行类型：1.插入通话记录；2.更新挂机时间；3.更新排队开始时间；4.插入留言；5.更新满意度
10 
+			bustypD:业务选择，用于需要有按键选择业务按键值
11 
+			mydkey:满意度按键值，1满意，2一般，3不满意
12 
+			recfilD:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13 
+			插入通话记录示例：exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,''
14 
+		-->
15 
+		<cell Name="CELL_BRANCH" Pos="2" Var="CalleeID" DefaultPos="2" Note="首次分支分支节点">
16 
+			<Branch Value="8001" Pos="201" /><!--客服组正常流程：黑名单-节假日-坐席排队-->
17 
+			<Branch Value="6800" Pos="202" /><!--市场组直接转坐席-->
18 
+		</cell>
19 
+		<cell Name="CELL_SQL" Pos="201" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'0','' "
20 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录-客服组" />
21 
+		<cell Name="CELL_SQL" Pos="202" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,1,'0','' "
22 
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录-市场组" />
23 
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
24 
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
25 
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
26 
+			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
27 
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
28 
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
29 
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
30 
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
31 
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
32 
+		</cell>
33 
+		<cell Name="CELL_BRANCH" Pos="4" Var="CalleeID" DefaultPos="1010" Note="流程不同分支节点">
34 
+			<Branch Value="8001" Pos="104" /><!--客服组正常流程：黑名单-节假日-坐席排队-->
35 
+			<Branch Value="6800" Pos="603" /><!--市场组直接转坐席-->
36 
+		</cell>
37 
+		<!--黑名单-->
38 
+		<cell Name="CELL_SQL" Pos="104" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
39 
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
40 
+			<Map Var="BlackListVerify" />
41 
+		</cell>
42 
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
43 
+		<!--黑名单提示音-->
44 
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
45 
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
46 
+		<!--黑名单提示音-->
47 
+		<!--黑名单-->
48 
+
49 
+		<!--欢迎词-->
50 
+		<!-- <cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="D:\Midware\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"  TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="24" Note="放欢迎词" /> -->
51 
+		<!--欢迎词-->
52 
+
53 
+		<!--节假日-->
54 
+		<!--判断是否加班或节假日，是放节假日音后挂机，否转坐席-->
55 
+		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
56 
+		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
57 
+			<Map Var="HolidayVerify" />
58 
+		</cell>
59 
+		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="29" Note="判断节假日" />
60 
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="2" ContentType="1" Content="D:\Midware\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音" />
61 
+		<!--节假日-->
62 
+
63 
+
64 
+		<!--排队，转坐席-->
65 
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'"
66 
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
67 
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
68 
+			<Map Var="GroupID" />
69 
+		</cell>
70 
+
71 
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'0','' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
72 
+		<!--坐席排队时，没有登录坐席直接转值班电话，无空闲坐席转坐席全忙放音，有空闲坐席继续播报-->
73 
+		<!--Strategy：座席分配策略，1循环接听、2最大空闲接听、3最少接听接听、4指定坐席接听，指定多座席时，坐席工号之间用‘|’分隔，坐席数不要超过4个。-->
74 
+		<cell Name="CELL_BRANCH" Pos="13" Var="CalleeID" DefaultPos="1013" Note="排队分支节点">
75 
+			<Branch Value="8001" Pos="1013" /><!--客服组-->
76 
+			<Branch Value="6800" Pos="1014" /><!--市场组-->
77 
+		</cell>
78 
+
79 
+		<cell Name="CELL_QUEUE" Pos="1013" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
80 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
81 
+		<cell Name="CELL_QUEUE" Pos="1014" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo"
82 
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点-sc" />
83 
+		<cell Name="CELL_AUDIODTMF" Pos="1015" PlayType="2" ContentType="1" Content="D:\Midware\wav\嘟嘟无人接听.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="24" FailPos="24" HangupPos="24" Note="放节假日音-sc" />
84 
+
85 
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
86 
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
87 
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
88 
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
89 
+		</cell>
90 
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
91 
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
92 
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1"
93 
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
94 
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号客服为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
95 
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
96 
+		  <BandData Var="CallID" />
97 
+		</cell>
98 
+		<!--排队，转坐席-->
99 
+
100 
+		<!--转值班电话-->
101 
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
102 
+		<cell Name="CELL_BRANCH" Pos="701" Var="CalleeID" DefaultPos="1013" Note="排队分支节点">
103 
+			<Branch Value="8001" Pos="7011" /><!--客服组-->
104 
+			<Branch Value="6800" Pos="7012" /><!--市场组-->
105 
+		</cell>
106 
+		<cell Name="CELL_SQL" Pos="7011" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="EXEC P_GetZBDH '%[CallID]',0 " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-客服组" />
107 
+		<cell Name="CELL_SQL" Pos="7012" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr="EXEC P_GetZBDH '%[CallID]',1 " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话-市场组" />
108 
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
109 
+			<Map Var="zbdh" />
110 
+		</cell>
111 
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
112 
+		<!--转值班电话-->
113 
+
114 
+		<!---->
115 
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_Anto;Data Source=192.168.209.5" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'0','' " IsSaved="no"
116 
+		SuccessPos="204" FailPos="25" Note="更新挂机时间" />
117 
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
118 
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />
119 
+		<!---->
120 
+	</flow>
121 
+</ivr>

+ 6 - 0
ivr/安图需调整IVR和存储过程.txt
ファイルの表示 

@@ -0,0 +1,6 @@
1 
+调整存储过程
2 
+1.通话记录 “P_OptCallRecords” 修改BusinessType设置是市场部或客服部的通话记录
3 
+2.转值班电话  “P_GetZBDH” 调整传入callid 修改通话记录类型为转值班电话
4 
+3.黑名单 “P_GetBlacklist” 调整传入callid 修改通话记录类型为黑名单
5 
+
6 
+2,3 可使用字段NoCallState 判断