优化坐席工作报表，以及增加异常掉线次数

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/ZuoXiWorkTotalController.cs

@@ -20,7 +20,7 @@ namespace CallCenterApi.Interface.Controllers.report
             
                 String[] str = { "部门", "坐席", "坐席工号", "呼入电话数", "坐席接通量", "呼损量"
                         ,"接通率","呼损率","平均排队时间","接听通话次数","通话分钟数","通话秒数"
-                        ,"平均接听通话秒数","平均振铃秒数","呼入占有率","用户评价","坐席登录次数"
+                        ,"平均接听通话秒数","平均振铃秒数","呼入占有率","用户评价","坐席登录次数","异常掉线次数"
                         ,"登录时长分钟数","工作时长分钟数","平均每天工作时长（小时）","平均操作分钟数"
                         ,"置忙次数","休息时长分钟数","平均每天休息时长（小时）"
                         ,"置忙平均休息分钟数","质检平均成绩"
@@ -36,7 +36,7 @@ namespace CallCenterApi.Interface.Controllers.report
             ActionResult res = NoToken("未知错误，请重新登录");
          
                 DataTable dtNew = new DataTable();
-                dtNew = getData(stime, endtime, dpt, dayss);
+                dtNew = getDataNew(stime, endtime, dpt, dayss);
                 #region
                 //#region
                 //DataColumn dc1 = new DataColumn("部门");
@@ -394,7 +394,7 @@ namespace CallCenterApi.Interface.Controllers.report
             if (Request.IsAuthenticated)
             {
                 NPOIHelper npoi = new NPOIHelper();
-                DataTable dt = getData(stime, endtime, dpt, dayss);
+                DataTable dt = getDataNew(stime, endtime, dpt, dayss);
                 if (npoi.ExportToExcel("坐席工作数据", dt) == "")
                 {
                     return Success("导出成功");
@@ -407,6 +407,293 @@ namespace CallCenterApi.Interface.Controllers.report
             return res;
         }
 
+        private DataTable getDataNew(string stime, string endtime, string dpt, string dayss)
+        {
+            DataTable dtNew = new DataTable();
+            #region
+            DataColumn dc1 = new DataColumn("部门");
+            DataColumn dc2 = new DataColumn("坐席");
+            DataColumn dc3 = new DataColumn("坐席工号");
+            DataColumn dc4 = new DataColumn("呼入电话数");
+            DataColumn dc5 = new DataColumn("坐席接通量");
+            DataColumn dc6 = new DataColumn("呼损量");
+            DataColumn dc7 = new DataColumn("接通率");
+            DataColumn dc8 = new DataColumn("呼损率");
+            DataColumn dc9 = new DataColumn("平均排队时间");
+            DataColumn dc10 = new DataColumn("接听通话次数");
+            DataColumn dc11 = new DataColumn("通话分钟数");
+            DataColumn dc12 = new DataColumn("通话秒数");
+            DataColumn dc13 = new DataColumn("平均接听通话秒数");
+            DataColumn dc14 = new DataColumn("平均振铃秒数");
+            DataColumn dc15 = new DataColumn("呼入占有率");
+            DataColumn dc16 = new DataColumn("用户评价");
+            DataColumn dc17 = new DataColumn("坐席登录次数");
+            DataColumn dc18 = new DataColumn("异常掉线次数");
+            DataColumn dc19 = new DataColumn("登录时长分钟数");
+            DataColumn dc20 = new DataColumn("工作时长分钟数");
+            DataColumn dc21 = new DataColumn("平均每天工作时长");
+            DataColumn dc22 = new DataColumn("平均操作分钟数");
+            DataColumn dc23 = new DataColumn("置忙次数");
+            DataColumn dc24 = new DataColumn("休息时长分钟数");
+            DataColumn dc25 = new DataColumn("平均每天休息时长");
+            DataColumn dc26 = new DataColumn("置忙平均休息分钟数");
+            DataColumn dc27 = new DataColumn("质检平均成绩");
+
+            dtNew.Columns.Add(dc1);
+            dtNew.Columns.Add(dc2);
+            dtNew.Columns.Add(dc3);
+            dtNew.Columns.Add(dc4);
+            dtNew.Columns.Add(dc5);
+            dtNew.Columns.Add(dc6);
+            dtNew.Columns.Add(dc7);
+            dtNew.Columns.Add(dc8);
+            dtNew.Columns.Add(dc9);
+            dtNew.Columns.Add(dc10);
+            dtNew.Columns.Add(dc11);
+            dtNew.Columns.Add(dc12);
+            dtNew.Columns.Add(dc13);
+            dtNew.Columns.Add(dc14);
+            dtNew.Columns.Add(dc15);
+            dtNew.Columns.Add(dc16);
+            dtNew.Columns.Add(dc17);
+            dtNew.Columns.Add(dc18);
+            dtNew.Columns.Add(dc19);
+            dtNew.Columns.Add(dc20);
+            dtNew.Columns.Add(dc21);
+            dtNew.Columns.Add(dc22);
+            dtNew.Columns.Add(dc23);
+            dtNew.Columns.Add(dc24);
+            dtNew.Columns.Add(dc25);
+            dtNew.Columns.Add(dc26);
+            dtNew.Columns.Add(dc27);
+            #endregion
+            int days = 30;
+            string sqltimeCallRecords = "";
+            string strsqlcall = "";string strsqltrunk = ""; string strsqlagent = "";
+
+            var datenow = DateTime.Now;
+            if (string.IsNullOrEmpty(stime) && stime.Trim() == "")
+                stime = datenow.ToString("yyyy-MM-01");
+            if (string.IsNullOrEmpty(endtime) && endtime.Trim() == "")
+                endtime = datenow.ToString("yyyy-MM-dd");
+            if (string.IsNullOrEmpty(dayss) && dayss.Trim() == "")
+            {
+                days = datenow.Day;
+            }
+
+            sqltimeCallRecords += " and datediff(day,TimeAlerting,'" + stime + "')<=0  and datediff(day,TimeAlerting,'" + endtime + "')>=0";
+            strsqlcall += " and datediff(day,BeginTime,'" + stime + "')<=0  and datediff(day,BeginTime,'" + endtime + "')>=0";
+            strsqltrunk += " and datediff(day,TimeCallIn,'" + stime + "')<=0  and datediff(day,TimeCallIn,'" + endtime + "')>=0";
+            strsqlagent += " and datediff(day,TimeLogin,'" + stime + "')<=0  and datediff(day,TimeLogin,'" + endtime + "')>=0";
+            
+            if (dayss != null && dayss.Trim() != "")
+            {
+                days = int.Parse(dayss.Trim());
+            }
+            
+            var sqluser = " F_DeleteFlag=0 and F_SeatFlag=1 and F_WorkNumber!=''";
+            if (dpt != null && dpt.Trim() != "")
+                sqluser += " and F_DeptId=" + dpt;
+            
+            //坐席
+            var userslist = new BLL.T_Sys_UserAccount().GetModelList(sqluser+" order by  F_WorkNumber asc");
+            //部门
+            var deptlist = new BLL.T_Sys_Department().GetModelList("F_ParentId!=0");
+            //呼入
+            DataTable dtTrunk = DbHelperSQL.Query("select AgentID,COUNT(*) as ct,SUM(DATEDIFF(Second,timewantagent,timeconnected)) as dd from rep_trunk_call_in WITH(NOLOCK) where  1=1" + strsqltrunk + " group by AgentID").Tables[0];
+
+            DataTable dtcall = DbHelperSQL.Query("select UserCode,CallType,CallState,MYD from T_Call_CallRecords WITH(NOLOCK) where 1=1 " + strsqlcall).Tables[0];
+            DataTable dtext = DbHelperSQL.Query("select CalleeAgentID,COUNT(*) as ct,SUM(PeriodTalking) as sc,SUM(PeriodAlerting) as pa from rep_ext_call_in WITH(NOLOCK) where 1=1 " + sqltimeCallRecords + " group by CalleeAgentID ").Tables[0];
+            //接通
+            DataTable dtCallEvey = DbHelperSQL.Query("select UserCode,COUNT(*) as ct,SUM(TalkLongTime) as sc from T_Call_CallRecords WITH(NOLOCK) where CallState=1 and isnull(UserCode,'')<>'' " + strsqlcall + " group by UserCode ").Tables[0];
+            //呼出
+            //登陆信息
+            DataTable dtAgent = DbHelperSQL.Query("select AgentID,COUNT(*) as dl,SUM(LoginTimes) as dlsc,SUM(reposenum) as zm,SUM(ReposeTimes) as xx from rep_agent_detail where 1=1 " + strsqlagent + " group by AgentID").Tables[0];
+            DataTable dtAgentdx = DbHelperSQL.Query("select AgentID,COUNT(*) as dl from rep_agent_detail where 1=1 and LogoutType=3 " + strsqlagent + " group by AgentID").Tables[0];
+            //评价
+            DataTable dtcallpj = DbHelperSQL.Query("select UserCode,count(*) from T_Call_CallRecords WITH(NOLOCK) where MYD is not null and myd<>0 and CallState=1 and isnull(UserCode,'')<>'' " + strsqlcall + " group by UserCode ").Tables[0];
+            //质检
+            DataTable dtzj = DbHelperSQL.Query("select UserCode,convert(int,SUM(f_qcscore)) as fs,COUNT(*) as fsct from T_Call_CallRecords WITH(NOLOCK) where F_QCState=1 and isnull(UserCode,'')<>'' " + strsqlcall + " group by UserCode ").Tables[0];
+            foreach (var item in userslist)
+            {
+                DataRow drNew = dtNew.NewRow();
+                drNew["坐席"] = item.F_UserName;
+                drNew["坐席工号"] = item.F_UserCode;
+                #region
+                int ijtcs = 0;//接听通话次数 
+                int ithms = 0;//通话秒数
+                int izlms = 0;//振铃秒数
+                int ipjjtms = 0;//平均接听秒数
+                int ipjzlms = 0;//平均振铃秒数
+                double ihrzyl = 0.00;//呼入占有率
+                int izxdlcs = 0;//坐席登录次数
+                int izxdxcs = 0;//坐席掉线次数
+                int idlsc = 0;//登录时长
+                int iWorktime = 0;//工作时长
+                int izmcs = 0;//置忙次数
+                int ixxsc = 0;//休息时长
+                int ipjczsc = 0;//平均操作时长
+                int ipjzmxxsc = 0;//平均置忙休息时长
+
+
+                int itrunkct = 0;//总数
+                int itrunkjj = 0;//总接听
+                int itrunkhs = 0;//呼损量
+                int itrunkpjsc = 0;//平均排队时间
+                double itrunkjtl = 0.00;//接通率
+                double itrunkhsl = 0.00;//互损率
+                double itrunkpjpd = 0.00;//平均排队
+                #endregion
+                #region 部门信息
+                string deptname = "";
+                var deptinfo = deptlist.Where(d => d.F_DeptId == item.F_DeptId).FirstOrDefault();
+                if (deptinfo != null)
+                    deptname = deptinfo.F_DeptName;
+                drNew["部门"] = deptname;
+                #endregion
+                #region 呼入数据
+                DataRow[] drTrunk = dtTrunk.Select(" AgentID='" + item.F_UserCode + "'");
+                DataRow[] drCallIn = dtcall.Select(" CallType=0 and UserCode='" + item.F_UserCode + "'");
+                DataRow[] drCallInJT = dtcall.Select(" CallType=0 and CallState=1 and UserCode='" + item.F_UserCode + "'");
+                if (drCallIn != null && drCallIn.Count() > 0)
+                    itrunkct = drCallIn.Count();
+                if (drCallInJT != null && drCallInJT.Count() > 0)
+                    itrunkjj = drCallInJT.Count();
+                if (drTrunk.Count() > 0 && drTrunk[0]["dd"].ToString() != "")
+                    itrunkpjsc = int.Parse(drTrunk[0]["dd"].ToString());
+
+                itrunkhs = itrunkct - itrunkjj;
+                if (itrunkct != 0)
+                {
+                    itrunkjtl = itrunkjj / double.Parse(itrunkct.ToString());
+                    itrunkhsl = itrunkhs / double.Parse(itrunkct.ToString());
+                    itrunkpjpd = itrunkpjsc / double.Parse(itrunkct.ToString());
+                }
+                else
+                {
+                    itrunkjtl = 0.00;
+                    itrunkhsl = 0.00;
+                    itrunkpjpd = 0.00;
+                }
+                drNew["呼入电话数"] = itrunkct;
+                drNew["坐席接通量"] = itrunkjj;
+                drNew["呼损量"] = itrunkhs;
+                drNew["接通率"] = (itrunkjtl * 100).ToString("0.00") + "%";
+                drNew["呼损率"] = (itrunkhsl * 100).ToString("0.00") + "%";
+                drNew["平均排队时间"] = itrunkpjpd.ToString("0.00");
+                #endregion                
+                #region 坐席接听数据
+                DataRow[] drExt = dtext.Select(" CalleeAgentID='" + item.F_UserCode + "'");
+                DataRow[] drCallEvey = dtCallEvey.Select(" usercode='" + item.F_UserCode + "'");
+                if (drCallEvey != null && drCallEvey.Count() > 0)
+                {
+                    if (drCallEvey[0]["ct"].ToString() != "")
+                    {
+                        ijtcs = int.Parse(drCallEvey[0]["ct"].ToString());//接听次数
+                    }
+                    if (drCallEvey[0]["sc"].ToString() != "")
+                    {
+                        ithms = int.Parse(drCallEvey[0]["sc"].ToString());//通话秒数
+                    }
+                }
+                if (drExt != null && drExt.Count() > 0)
+                {
+                    if (drExt[0]["pa"].ToString() != "")
+                    {
+                        izlms = int.Parse(drExt[0]["pa"].ToString());//振铃秒数
+                    }
+                }
+                drNew["接听通话次数"] = ijtcs.ToString();
+                //drNew["通话分钟数"] = (ithms / 60).ToString();
+                drNew["通话分钟数"] = CallCenter.Utility.DateTimeConvert.parseTimeSeconds(ithms, 0);
+                drNew["通话秒数"] = ithms.ToString();
+
+                if (ijtcs != 0)
+                {
+                    ipjjtms = ithms / ijtcs;//平均接通秒数
+                    ipjzlms = izlms / ijtcs;//平均振铃秒数
+                }
+                drNew["平均接听通话秒数"] = ipjjtms.ToString();
+                drNew["平均振铃秒数"] = ipjzlms.ToString();
+                #endregion                
+                #region 坐席登录次数
+                DataRow[] drAgent = dtAgent.Select(" AgentId='" + item.F_UserCode + "'");
+                DataRow[] drAgentdx = dtAgentdx.Select(" AgentId='" + item.F_UserCode + "'");
+                if (drAgent != null && drAgent.Count() > 0)
+                {
+                    if (drAgent[0]["dl"] != null && drAgent[0]["dl"].ToString() != "")
+                    {
+                        izxdlcs = int.Parse(drAgent[0]["dl"].ToString());//登录次数
+                    }
+                    if (drAgent[0]["dlsc"] != null && drAgent[0]["dlsc"].ToString() != "")
+                    {
+                        idlsc = int.Parse(drAgent[0]["dlsc"].ToString());//登录时长
+                    }
+                    if (drAgent[0]["zm"] != null && drAgent[0]["zm"].ToString() != "")
+                    {
+                        izmcs = int.Parse(drAgent[0]["zm"].ToString());//置忙次数
+                    }
+                    if (drAgent[0]["xx"] != null && drAgent[0]["xx"].ToString() != "")
+                    {
+                        ixxsc = int.Parse(drAgent[0]["xx"].ToString());//休息时长
+                    }
+                }
+                if (drAgentdx != null && drAgentdx.Count() > 0)
+                {
+                    if (drAgentdx[0]["dl"] != null && drAgentdx[0]["dl"].ToString() != "")
+                    {
+                        izxdxcs = int.Parse(drAgentdx[0]["dl"].ToString());//掉线次数
+                    }
+                }
+                iWorktime = idlsc - ixxsc;//工作时长
+                if (izxdlcs != 0)
+                {
+                    ipjczsc = iWorktime / izxdlcs;//平均操作秒数
+                }
+                if (izmcs != 0)
+                {
+                    ipjzmxxsc = ixxsc / izmcs;//置忙平均操作时长
+                }
+
+                //呼入占有率
+                if (iWorktime != 0)
+                {
+                    ihrzyl = ithms / Convert.ToDouble(iWorktime);
+                }
+                drNew["呼入占有率"] = (ihrzyl * 100).ToString("0.00") + "%";
+                drNew["坐席登录次数"] = izxdlcs.ToString();
+                drNew["异常掉线次数"] = izxdxcs.ToString(); 
+                drNew["登录时长分钟数"] = (idlsc / 60).ToString();
+                drNew["工作时长分钟数"] = (iWorktime / 60).ToString();
+                drNew["平均每天工作时长"] = Math.Round((double.Parse(iWorktime.ToString()) / 60 / 60 / days), 2).ToString();
+                drNew["平均操作分钟数"] = (ipjczsc / 60).ToString();
+                drNew["置忙次数"] = izmcs.ToString();
+                drNew["休息时长分钟数"] = (ixxsc / 60).ToString();
+                drNew["平均每天休息时长"] = Math.Round((double.Parse(ixxsc.ToString()) / 60 / 60 / days), 2).ToString();
+                drNew["置忙平均休息分钟数"] = (ipjzmxxsc / 60).ToString();
+                #endregion                
+                #region 用户评价
+                DataRow[] drmyd = dtcall.Select(" MYD is not null and myd<>0 and CallState=1 and usercode='" + item.F_UserCode + "' ");
+                int myd = drmyd != null ? drmyd.Count() : 0;
+                drNew["用户评价"] = myd.ToString();
+                #endregion
+                #region 质检部分
+                DataRow[] drZJ = dtzj.Select(" UserCode='" + item.F_UserCode + "'");
+                int zfs = 0;
+                if (drZJ != null && drZJ.Count() > 0)
+                {
+                    if (drZJ[0]["fs"].ToString() != "" && drZJ[0]["fsct"].ToString() != "")
+                    {
+                        zfs = Convert.ToInt32(drZJ[0]["fs"].ToString()) / int.Parse(drZJ[0]["fsct"].ToString());
+                    }
+                }
+                drNew["质检平均成绩"] = zfs.ToString();
+                #endregion
+                dtNew.Rows.Add(drNew);
+            }
+            return dtNew;
+        }
+        #region 20191204 zhengbingbing 优化前
         private DataTable getData(string stime, string endtime, string dpt, string dayss)
         {
             DataTable dtNew = new DataTable();
@@ -767,5 +1054,6 @@ namespace CallCenterApi.Interface.Controllers.report
             }
             return dtNew;
         }
+        #endregion
     }
 }