话务KPI数据统计（20秒内应答 -> 5秒内应答）

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/tel/CallrecordsController.cs

@@ -554,7 +554,8 @@ namespace CallCenterApi.Interface.Controllers.tel
                 #endregion
 
                 #region 服务水平
-                string sql1 = "select  isnull(SUM(case when isnull(RingLongTime,0)<=20 and Callstate='1' then 1 else 0 end),0) as InTime,isnull(SUM(case when RingLongTime>20 and Callstate='1' then 1 else 0 end),0) as Delay,isnull(SUM(case when Callstate='1' then 1 else 0 end),0) as total from T_Call_CallRecords where calltype=0 and BeginTime BETWEEN '" + starttime + "' AND '" + endtime + "'";
+                //string sql1 = "select  isnull(SUM(case when isnull(RingLongTime,0)<=20 and Callstate='1' then 1 else 0 end),0) as InTime,isnull(SUM(case when RingLongTime>20 and Callstate='1' then 1 else 0 end),0) as Delay,isnull(SUM(case when Callstate='1' then 1 else 0 end),0) as total from T_Call_CallRecords where calltype=0 and BeginTime BETWEEN '" + starttime + "' AND '" + endtime + "'";
+                string sql1 = "select  isnull(SUM(case when isnull(RingLongTime,0)<=5 and Callstate='1' then 1 else 0 end),0) as InTime,isnull(SUM(case when RingLongTime>5 and Callstate='1' then 1 else 0 end),0) as Delay,isnull(SUM(case when Callstate='1' then 1 else 0 end),0) as total from T_Call_CallRecords where calltype=0 and BeginTime BETWEEN '" + starttime + "' AND '" + endtime + "'";
                 DataRow dr1 = dtnew.NewRow();
                 DataSet ds1 = DbHelperSQL.Query(sql1);
                 if (ds1 != null && ds1.Tables.Count > 0)
@@ -568,10 +569,12 @@ namespace CallCenterApi.Interface.Controllers.tel
                         if (totalnum == 0)
                         { totalnum = 1; }
                         //添加呼入20s内接通数据
+                        //添加呼入5s内接通数据
                         dr1["num"] = intime;
                         dr1["percent"] = Math.Round(Convert.ToDecimal(intime) / totalnum * 100, 2).ToString() + "%";
                         dtnew.Rows.Add(dr1);
                         //添加呼入非20s内接通数据
+                        //添加呼入非5s内接通数据
                         dr1 = dtnew.NewRow();
                         dr1["num"] = delay;
                         dr1["percent"] = Math.Round(Convert.ToDecimal(delay) / totalnum * 100, 2).ToString() + "%";