表记录不正确 评论插入类型为3 添加工单修改接口

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/customer/CustomerController.cs

@@ -237,7 +237,6 @@ namespace CallCenterApi.Interface.Controllers.customer
                             }
                         }
                     }
-
                     List<string> lddep = new BLL.T_Cus_CustomerBase().GetLDdep();
                     CacheHelper.Insert("LDDep", lddep);
                 }

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/TalkTimeController.cs

@@ -10,7 +10,7 @@ using System.Web.Mvc;
 
 namespace CallCenterApi.Interface.Controllers.report
 {
-  //  [Authority]
+    //  [Authority]
     public class TalkTimeController : BaseController
     {
         //通话时长统计
@@ -19,73 +19,73 @@ namespace CallCenterApi.Interface.Controllers.report
         public ActionResult GetColumnList()
         {
             ActionResult res = NoToken("未知错误，请重新登录");
-         
-                String[] str = { "坐席名称", "呼入次数", "呼入时长", "呼出次数", "呼出时长", "呼出未接通次数", "振铃时长", "通话总时长", "平均通话时长" };
-                res = Success("获取通话时长统计表头成功", str);
-      
+
+            String[] str = { "坐席名称", "呼入次数", "呼入时长", "呼出次数", "呼出时长", "呼出未接通次数", "振铃时长", "通话总时长", "平均通话时长" };
+            res = Success("获取通话时长统计表头成功", str);
+
             return res;
         }
 
         //获取数据
-        public ActionResult GetDataList(string stime,string endtime)
+        public ActionResult GetDataList(string stime, string endtime)
         {
             ActionResult res = NoToken("未知错误，请重新登录");
-           
-                DataTable dtNew = new DataTable();
-                dtNew = GetData(stime, endtime);
-                #region
-                //DataTable dtNew = new DataTable();
-                //#region 编辑表头
-                //DataColumn dc1 = new DataColumn("坐席名称", Type.GetType("System.String"));
-                //DataColumn dc2 = new DataColumn("呼入次数", Type.GetType("System.String"));
-                //DataColumn dc3 = new DataColumn("呼入时长", Type.GetType("System.String"));
-                //DataColumn dc4 = new DataColumn("呼出次数", Type.GetType("System.String"));
-                //DataColumn dc5 = new DataColumn("呼出时长", Type.GetType("System.String"));
-                //DataColumn dc6 = new DataColumn("呼出未接通次数", Type.GetType("System.String"));
-                //DataColumn dc7 = new DataColumn("振铃时长", Type.GetType("System.String"));
-                //DataColumn dc8 = new DataColumn("通话总时长", Type.GetType("System.String"));
-                //DataColumn dc9 = new DataColumn("平均通话总时长", Type.GetType("System.String"));
-
-                //dtNew.Columns.Add(dc1);
-                //dtNew.Columns.Add(dc2);
-                //dtNew.Columns.Add(dc3);
-                //dtNew.Columns.Add(dc4);
-                //dtNew.Columns.Add(dc5);
-                //dtNew.Columns.Add(dc6);
-                //dtNew.Columns.Add(dc7);
-                //dtNew.Columns.Add(dc8);
-                //dtNew.Columns.Add(dc9);
-                //#endregion
-
-                //string[] CallInTime = GetCallRecordIn(stime, endtime, "0").TrimStart('[').TrimEnd(']').Split(',');
-                //string[] CallInTimes = GetCallRecordTotalTime(stime, endtime, "0").TrimStart('[').TrimEnd(']').Split(',');
-                //string[] CallOutTime = GetCallRecordOut(stime, endtime, "1","").TrimStart('[').TrimEnd(']').Split(',');
-                //string[] CallOutTimes = GetCallRecordTotalTime(stime, endtime, "1").TrimStart('[').TrimEnd(']').Split(',');
-                //string[] CallOutWTime = GetCallRecordOut(stime, endtime, "1", "0").TrimStart('[').TrimEnd(']').Split(',');
-                //string[] CallOutWTimes = GetCallRecordRingTime(stime, endtime).TrimStart('[').TrimEnd(']').Split(',');
-                //string[] CallTotalTime = GetCallRecordTotalTime(stime, endtime, "").TrimStart('[').TrimEnd(']').Split(',');
-                //string[] AgentArr = GetAgent().TrimStart('[').TrimEnd(']').Split(',');
-                //string[] AverageTime = GetCallAverageTime(stime, endtime).TrimStart('[').TrimEnd(']').Split(',');
-
-                //for (int i = 0; i < AgentArr.Length; i++)
-                //{
-                //    DataRow drNew = dtNew.NewRow();
-
-                //    drNew["坐席名称"] = AgentArr[i].Replace('\'', ' ');
-                //    drNew["呼入次数"] = CallInTime[i];
-                //    drNew["呼入时长"] = CallInTimes[i];
-                //    drNew["呼出次数"] = CallOutTime[i];
-                //    drNew["呼出时长"] = CallOutTimes[i];
-                //    drNew["呼出未接通次数"] = CallOutWTime[i];
-                //    drNew["振铃时长"] = CallOutWTimes[i];
-                //    drNew["通话总时长"] = CallTotalTime[i];
-                //    drNew["平均通话总时长"] = AverageTime[i];
-
-                //    dtNew.Rows.Add(drNew);
-                //}
-                #endregion
-                res = Success("获取通话时长数据成功", dtNew);
-        
+
+            DataTable dtNew = new DataTable();
+            dtNew = GetData(stime, endtime);
+            #region
+            //DataTable dtNew = new DataTable();
+            //#region 编辑表头
+            //DataColumn dc1 = new DataColumn("坐席名称", Type.GetType("System.String"));
+            //DataColumn dc2 = new DataColumn("呼入次数", Type.GetType("System.String"));
+            //DataColumn dc3 = new DataColumn("呼入时长", Type.GetType("System.String"));
+            //DataColumn dc4 = new DataColumn("呼出次数", Type.GetType("System.String"));
+            //DataColumn dc5 = new DataColumn("呼出时长", Type.GetType("System.String"));
+            //DataColumn dc6 = new DataColumn("呼出未接通次数", Type.GetType("System.String"));
+            //DataColumn dc7 = new DataColumn("振铃时长", Type.GetType("System.String"));
+            //DataColumn dc8 = new DataColumn("通话总时长", Type.GetType("System.String"));
+            //DataColumn dc9 = new DataColumn("平均通话总时长", Type.GetType("System.String"));
+
+            //dtNew.Columns.Add(dc1);
+            //dtNew.Columns.Add(dc2);
+            //dtNew.Columns.Add(dc3);
+            //dtNew.Columns.Add(dc4);
+            //dtNew.Columns.Add(dc5);
+            //dtNew.Columns.Add(dc6);
+            //dtNew.Columns.Add(dc7);
+            //dtNew.Columns.Add(dc8);
+            //dtNew.Columns.Add(dc9);
+            //#endregion
+
+            //string[] CallInTime = GetCallRecordIn(stime, endtime, "0").TrimStart('[').TrimEnd(']').Split(',');
+            //string[] CallInTimes = GetCallRecordTotalTime(stime, endtime, "0").TrimStart('[').TrimEnd(']').Split(',');
+            //string[] CallOutTime = GetCallRecordOut(stime, endtime, "1","").TrimStart('[').TrimEnd(']').Split(',');
+            //string[] CallOutTimes = GetCallRecordTotalTime(stime, endtime, "1").TrimStart('[').TrimEnd(']').Split(',');
+            //string[] CallOutWTime = GetCallRecordOut(stime, endtime, "1", "0").TrimStart('[').TrimEnd(']').Split(',');
+            //string[] CallOutWTimes = GetCallRecordRingTime(stime, endtime).TrimStart('[').TrimEnd(']').Split(',');
+            //string[] CallTotalTime = GetCallRecordTotalTime(stime, endtime, "").TrimStart('[').TrimEnd(']').Split(',');
+            //string[] AgentArr = GetAgent().TrimStart('[').TrimEnd(']').Split(',');
+            //string[] AverageTime = GetCallAverageTime(stime, endtime).TrimStart('[').TrimEnd(']').Split(',');
+
+            //for (int i = 0; i < AgentArr.Length; i++)
+            //{
+            //    DataRow drNew = dtNew.NewRow();
+
+            //    drNew["坐席名称"] = AgentArr[i].Replace('\'', ' ');
+            //    drNew["呼入次数"] = CallInTime[i];
+            //    drNew["呼入时长"] = CallInTimes[i];
+            //    drNew["呼出次数"] = CallOutTime[i];
+            //    drNew["呼出时长"] = CallOutTimes[i];
+            //    drNew["呼出未接通次数"] = CallOutWTime[i];
+            //    drNew["振铃时长"] = CallOutWTimes[i];
+            //    drNew["通话总时长"] = CallTotalTime[i];
+            //    drNew["平均通话总时长"] = AverageTime[i];
+
+            //    dtNew.Rows.Add(drNew);
+            //}
+            #endregion
+            res = Success("获取通话时长数据成功", dtNew);
+
             return res;
         }
 
@@ -201,11 +201,14 @@ namespace CallCenterApi.Interface.Controllers.report
                 sql += " and CallType=" + tag;
             }
             var userAccountList = new BLL.T_Sys_UserAccount().GetModelList(" F_SeatFlag=1");
-            DataTable dt = DbHelperSQL.Query("SELECT UserId,UserCode,UserName,COUNT(*) AS calloutCount,SUM(TalkLongTime) AS TalkSummaryTime FROM T_Call_CallRecords where 1=1 " + sql + "  GROUP BY UserId,UserCode,UserName").Tables[0];
+            //DataTable dt = DbHelperSQL.Query("SELECT UserId,UserCode,UserName,COUNT(*) AS calloutCount,SUM(TalkLongTime) AS TalkSummaryTime FROM T_Call_CallRecords where 1=1 " + sql + "  GROUP BY UserId,UserCode,UserName").Tables[0];
+            //DataTable dt = DbHelperSQL.Query("SELECT UserId,UserCode,UserName,COUNT(*) AS calloutCount FROM T_Call_CallRecords where 1=1 " + sql + "  GROUP BY UserId,UserCode,UserName").Tables[0];
+            var recordstr = " select users.F_UserId,users.F_UserCode,users.F_UserName,COUNT(*) AS calloutCount,SUM(TalkLongTime) AS TalkSummaryTime from T_Sys_UserAccount users left join T_Call_CallRecords records on users.F_UserCode = records.UserCode and 1=1 " + sql + " GROUP BY users.F_UserId,users.F_UserCode,users.F_UserName";
+            DataTable dt = DbHelperSQL.Query(recordstr).Tables[0];
 
             foreach (Model.T_Sys_UserAccount item in userAccountList)
             {
-                DataRow drUser = dt.AsEnumerable().FirstOrDefault(dr => dr.Field<string>("UserName") == item.F_UserName);
+                DataRow drUser = dt.AsEnumerable().FirstOrDefault(dr => dr.Field<string>("F_UserCode") == item.F_UserCode);
 
                 if (drUser != null && drUser[4].ToString() != "")
                     result += drUser[4].ToString() + ",";
@@ -242,9 +245,9 @@ namespace CallCenterApi.Interface.Controllers.report
             string result = "[";
 
             string[] CallInTime = GetCallRecordIn(BeginTime, EndTime, "0").TrimStart('[').TrimEnd(']').Split(',');
-            string[] CallOutTime = GetCallRecordOut(BeginTime, EndTime, "1","").TrimStart('[').TrimEnd(']').Split(',');
+            string[] CallOutTime = GetCallRecordOut(BeginTime, EndTime, "1", "").TrimStart('[').TrimEnd(']').Split(',');
 
-            string[] CallTotalTime = GetCallRecordTotalTime(BeginTime, EndTime,"").TrimStart('[').TrimEnd(']').Split(',');
+            string[] CallTotalTime = GetCallRecordTotalTime(BeginTime, EndTime, "").TrimStart('[').TrimEnd(']').Split(',');
 
             for (int i = 0; i < CallInTime.Length; i++)
             {
@@ -288,12 +291,12 @@ namespace CallCenterApi.Interface.Controllers.report
             string sql = " and CallType=" + Tag; // 呼入
             var userAccountList = new BLL.T_Sys_UserAccount().GetModelList(" F_SeatFlag=1");
 
-            if (BeginTime != "")
+            if (!string.IsNullOrEmpty(BeginTime))
             {
                 sql += " and BeginTime>='" + BeginTime + "'";
                 //sql += " and DATEDIFF(d,BeginTime,'" + BeginTime + "')<=0";
             }
-            if (EndTime != "")
+            if (!string.IsNullOrEmpty(EndTime))
             {
                 sql += " and BeginTime<='" + EndTime + "'";
                 //sql += " and DATEDIFF(d,BeginTime,'" + EndTime + "')>=0";
@@ -303,19 +306,21 @@ namespace CallCenterApi.Interface.Controllers.report
                 sql += " and CallState=" + state.Trim();
             }
 
-            DataTable dt = DbHelperSQL.Query("SELECT UserId,UserCode,UserName,COUNT(*) AS calloutCount FROM T_Call_CallRecords where 1=1 " + sql + "  GROUP BY UserId,UserCode,UserName").Tables[0];
+            //DataTable dt = DbHelperSQL.Query("SELECT UserId,UserCode,UserName,COUNT(*) AS calloutCount FROM T_Call_CallRecords where 1=1 " + sql + "  GROUP BY UserId,UserCode,UserName").Tables[0];
+            var recordstr = " select users.F_UserId,users.F_UserCode,users.F_UserName,COUNT(*) AS calloutCount from T_Sys_UserAccount users left join T_Call_CallRecords records on users.F_UserCode = records.UserCode and 1=1 " + sql + " GROUP BY users.F_UserId,users.F_UserCode,users.F_UserName";
+            DataTable dt = DbHelperSQL.Query(recordstr).Tables[0];
             Dictionary<string, int> myDictionary = new Dictionary<string, int>();
 
             foreach (Model.T_Sys_UserAccount item in userAccountList)
             {
-                if (!myDictionary.ContainsKey(item.F_UserName))
-                    myDictionary.Add(item.F_UserName, 0);
+                if (!myDictionary.ContainsKey(item.F_UserCode))
+                    myDictionary.Add(item.F_UserCode, 0);
 
-                DataRow drUser = dt.AsEnumerable().FirstOrDefault(dr => dr.Field<string>("UserName") == item.F_UserName);
+                DataRow drUser = dt.AsEnumerable().FirstOrDefault(dr => dr.Field<string>("F_UserCode") == item.F_UserCode);
 
                 if (drUser != null)
                 {
-                    myDictionary[item.F_UserName] += int.Parse(drUser[3].ToString());
+                    myDictionary[item.F_UserCode] += int.Parse(drUser[3].ToString());
                 }
             }
 

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/ZuoXiManYiDuController.cs

@@ -96,7 +96,8 @@ namespace CallCenterApi.Interface.Controllers.report
             //存储数据
             Dictionary<string, List<List<string>>> body = new Dictionary<string, List<List<string>>>();
             //坐席
-            DataTable dtable = new BLL.T_Sys_UserAccount().GetList("F_RoleId in (1,4,28,29) and F_DeleteFlag=0").Tables[0];//客服坐席、班长坐席、售前坐席、投诉坐席
+            //DataTable dtable = new BLL.T_Sys_UserAccount().GetList("F_RoleId in (1,4,28,29) and F_DeleteFlag=0").Tables[0];//客服坐席、班长坐席、售前坐席、投诉坐席
+            DataTable dtable = new BLL.T_Sys_UserAccount().GetList("F_DeleteFlag=0").Tables[0];
             int allcount = dtable.Rows.Count;
             for (int i = 0; i < allcount; i++)
             {

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/workorder/WorkOrderController.cs

@@ -368,7 +368,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                             var dtdep = DbHelperSQL.Query("select F_ZXZID,F_ZXZName from [dbo].[T_Sys_SeatGroup],T_Sys_UserAccount where T_Sys_UserAccount.F_SeartGroupID =[dbo].[T_Sys_SeatGroup].F_ZXZID and F_UserCode ='" + ua.F_UserCode + "' ").Tables[0].Rows[0];
                             var depid = dtdep["F_ZXZID"];
                             var depname = dtdep["F_ZXZName"].ToString();
-                            
+
                             if (depname == "客服组")
                             {
                                 var usercodes = new BLL.T_Sys_UserAccount().GetModelList(" F_SeartGroupID=" + depid).Select(p => p.F_UserCode);
@@ -391,7 +391,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                                         scdeps += item[0].ToString() + ",";
                                 }
                                 scdeps = scdeps.TrimEnd(',');
-                                var scusercodes = new BLL.T_Sys_UserAccount().GetModelList(" F_SeartGroupID in ("+scdeps+")").Select(p => p.F_UserCode);
+                                var scusercodes = new BLL.T_Sys_UserAccount().GetModelList(" F_SeartGroupID in (" + scdeps + ")").Select(p => p.F_UserCode);
                                 string scucodes = "";
                                 foreach (var item in scusercodes)
                                 {
@@ -835,6 +835,81 @@ namespace CallCenterApi.Interface.Controllers.workorder
         }
 
         /// <summary>
+        /// 修改工单记录详情
+        /// </summary>
+        /// <returns></returns>
+        public ActionResult EditWorkOrderDetail()
+        {
+            ActionResult res = NoToken("未知错误，请重新登录");
+            if (Request.IsAuthenticated)
+            {
+                int userId = CurrentUser.UserData.F_UserId;
+                if (userId != 0)
+                {
+                    Model.T_Sys_UserAccount ua = new BLL.T_Sys_UserAccount().GetModel(userId);
+                    if (ua != null)
+                    {
+                        //工单来源
+                        int type = RequestString.GetInt("type", 0);
+                        //工单类型
+                        int typeclass = RequestString.GetInt("typeclass", 0);
+                        //工单状态
+                        int gdzt = RequestString.GetInt("gdzt", 471);
+                        //工单id
+                        string workorderid = RequestString.GetQueryString("orderid");
+                        //客户姓名
+                        string customer = RequestString.GetQueryString("customer");
+                        //来电单位/反馈单位
+                        string lddep = RequestString.GetQueryString("lddep");
+                        string fkdep = RequestString.GetQueryString("fkdep");
+                        //反馈内容
+                        string detail = RequestString.GetQueryString("detail");
+                        //快递信息
+                        string files = RequestString.GetQueryString("files");
+                        //备注一二三
+                        string country = RequestString.GetQueryString("remark1");
+                        string province = RequestString.GetQueryString("remark2");
+                        string city = RequestString.GetQueryString("remark3");
+
+                        if (!string.IsNullOrEmpty(workorderid))
+                        {
+                            var models = new BLL.T_Wo_WorkOrder().GetModelList(" WorkOrderID='" + workorderid + "'");
+                            if (models.Count > 0)
+                            {
+                                var ordermodel = models.FirstOrDefault();
+                                ordermodel.Type = type;
+                                ordermodel.TypeClass = typeclass;
+                                var gdztmodel = new BLL.T_Sys_DictionaryValue().GetModel(gdzt);
+                                if (gdztmodel != null)
+                                {
+                                    if (gdztmodel.F_Name == "待处理")
+                                        ordermodel.State = 0;
+                                    else
+                                        ordermodel.State = 1;
+                                }
+                                
+                                ordermodel.Customer = customer;
+                                ordermodel.Address = lddep;
+                                ordermodel.Source = fkdep;
+                                ordermodel.Detail = detail;
+                                ordermodel.Files = files;
+                                ordermodel.County = country;
+                                ordermodel.Province = province;
+                                ordermodel.City = city;
+
+                                if(new BLL.T_Wo_WorkOrder().Update(ordermodel))
+                                    res = Success("修改成功！");
+                                else
+                                    res = Error("修改失败！");
+                            }
+                        }
+                    }
+                }
+            }
+            return res;
+        }
+
+        /// <summary>
         /// 添加/修改工单信息客服部
         /// </summary>
         /// <returns></returns>
@@ -1766,7 +1841,7 @@ namespace CallCenterApi.Interface.Controllers.workorder
                         {
                             Model.T_Wo_WorkOrderItem item = new Model.T_Wo_WorkOrderItem();
                             item.WorkOrderID = orderid;
-                            item.Type = 4;//评论
+                            item.Type = 3;//评论
                             item.Detail = cont;
                             item.Files = file;
                             item.State = 0;