坐席满意度报表

codegit/CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/ZuoXiManYiDuController.cs

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+using CallCenter.Utility;
+using CallCenterApi.Interface.Controllers.Base;
+using System;
+using System.Collections.Generic;
+using System.Data;
+using System.Linq;
+using System.Web;
+using System.Web.Mvc;
+
+namespace CallCenterApi.Interface.Controllers.report
+{
+    public class ZuoXiManYiDuController : BaseController
+    {
+        //// GET: ZuoXiManYiDu
+        //public ActionResult Index()
+        //{
+        //    return View();
+        //}
+
+        //坐席满意度
+        //获取表头
+        public ActionResult GetColumnList()
+        {
+            ActionResult res = NoToken("未知错误，请重新登录");
+
+            String[] str = { "坐席姓名", "非常满意", "非常满意占比", "基本满意", "基本满意占比", "不满意", "不满意占比", "未评价", "未评价占比" };
+            res = Success("获取坐席满意度评价情况报表表头成功", str);
+            return res;
+        }
+        //获取数据
+        public ActionResult GetDataList(string stime, string endtime)
+        {
+            ActionResult res = NoToken("未知错误，请重新登录");
+
+            DataTable dtNew = new DataTable();
+            dtNew = getData(stime, endtime);
+            res = Success("获取坐席满意度评价情况报表数据成功", dtNew);
+            return res;
+        }
+
+        //导出数据
+        public ActionResult ExptList(string stime, string endtime)
+        {
+            ActionResult res = NoToken("未知错误，请重新登录");
+            if (Request.IsAuthenticated)
+            {
+                NPOIHelper npoi = new NPOIHelper();
+                DataTable dt = getData(stime, endtime);
+                if (npoi.ExportToExcel("坐席满意度评价情况", dt) == "")
+                {
+                    return Success("导出成功");
+                }
+                else
+                {
+                    return Error("导出失败");
+                }
+            }
+            return res;
+        }
+
+        private DataTable getData(string stime, string endtime)
+        {
+            DataTable dtNew = new DataTable();
+            #region
+            DataColumn dc1 = new DataColumn("坐席姓名");
+            DataColumn dc2 = new DataColumn("非常满意");
+            DataColumn dc3 = new DataColumn("非常满意占比");
+            DataColumn dc4 = new DataColumn("基本满意");
+            DataColumn dc5 = new DataColumn("基本满意占比");
+            DataColumn dc6 = new DataColumn("不满意");
+            DataColumn dc7 = new DataColumn("不满意占比");
+            DataColumn dc8 = new DataColumn("未评价");
+            DataColumn dc9 = new DataColumn("未评价占比");
+
+            dtNew.Columns.Add(dc1);
+            dtNew.Columns.Add(dc2);
+            dtNew.Columns.Add(dc3);
+            dtNew.Columns.Add(dc4);
+            dtNew.Columns.Add(dc5);
+            dtNew.Columns.Add(dc6);
+            dtNew.Columns.Add(dc7);
+            dtNew.Columns.Add(dc8);
+            dtNew.Columns.Add(dc9);
+            #endregion
+
+            string sqltimeCallRecords = "";
+            string time = "";
+            if (stime != null && endtime.Trim() != "")
+            {
+                time += " and CONVERT(varchar , BeginTime, 120)>=CONVERT(varchar , '" + stime.Trim() + " 00:00:01', 120) ";
+            }
+            if (endtime != null && endtime.Trim() != "")
+            {
+                time += " and CONVERT(varchar , BeginTime, 120)<=CONVERT(varchar , '" + endtime.Trim() + " 23:59:59', 120) ";
+            }
+            //存储数据
+            Dictionary<string, List<List<string>>> body = new Dictionary<string, List<List<string>>>();
+            //坐席
+            DataTable dtable = new BLL.T_Sys_UserAccount().GetList("F_RoleId in (1,4,28,29) and F_DeleteFlag=0").Tables[0];//客服坐席、班长坐席、售前坐席、投诉坐席
+            int allcount = dtable.Rows.Count;
+            for (int i = 0; i < allcount; i++)
+            {
+                int userid = Convert.ToInt32(dtable.Rows[i]["F_UserId"].ToString());
+                List<string> bodyitem = new List<string>();
+                string[] UNDN = getRoleNameAndUserName(userid);
+                bodyitem.Add(UNDN[1]);
+                DataTable dt = new BLL.T_Call_CallRecords().GetList("UserId='" + userid + "'" + time).Tables[0];
+                //1非常满意、2基本满意、3不满意、4未评价
+                for (int j = 1; j <= 4; j++)
+                {
+                    string[] cp = getMYDCountAndPercent(dt, j);
+                    bodyitem.AddRange(cp);
+                }
+                if (body.ContainsKey(UNDN[0]))
+                {
+                    body[UNDN[0]].Add(bodyitem);
+                }
+                else
+                {
+                    List<List<string>> bodylist = new List<List<string>>();
+                    bodylist.Add(bodyitem);
+                    body.Add(UNDN[0], bodylist);
+                }
+            }
+            foreach (string key in body.Keys)
+            {
+                DataRow dr = dtNew.NewRow();
+                int count = body[key].Count;
+                foreach (List<string> listiteam in body[key])
+                {
+                    dr["坐席姓名"] = listiteam[0].ToString();
+                    dr["非常满意"] = listiteam[1].ToString();
+                    dr["非常满意占比"] = listiteam[2].ToString();
+                    dr["基本满意"] = listiteam[3].ToString();
+                    dr["基本满意占比"] = listiteam[4].ToString();
+                    dr["不满意"] = listiteam[5].ToString();
+                    dr["不满意占比"] = listiteam[6].ToString();
+                    dr["未评价"] = listiteam[7].ToString();
+                    dr["未评价占比"] = listiteam[8].ToString();
+                }
+                dtNew.Rows.Add(dr);
+            }
+            return dtNew;
+        }
+
+        /// <summary>
+        /// 通过UserId得到角色和姓名
+        /// </summary>
+        /// <param name="userid"></param>
+        /// <returns></returns>
+        private string[] getRoleNameAndUserName(int userid)
+        {
+            var user = new BLL.T_Sys_UserAccount().GetModel(userid);
+            string[] resarr = new string[2];
+            if (user != null)
+            {
+                var role = new BLL.T_Sys_RoleInfo().GetModel(user.F_RoleId);
+                if (role != null)
+                {
+                    resarr[0] = role.F_RoleName;
+                }
+                resarr[1] = user.F_UserName;
+            }
+            return resarr;
+        }
+        /// <summary>
+        /// 每种满意度的个数和占比
+        /// </summary>
+        /// <param name="dt"></param>
+        /// <param name="type"></param>
+        /// <returns></returns>
+        private string[] getMYDCountAndPercent(DataTable dt, int type)
+        {
+            int allcount = dt.Rows.Count;
+            int typecount = 0;
+            if (type == 4) typecount = dt.Select("MYD IS NULL").Count();
+            else typecount = dt.Select("MYD=" + type).Count();
+            string percent = "0.00";
+            if (allcount > 0) percent = (typecount * 1.0 / allcount).ToString("0.00");
+            return new string[] { typecount.ToString(), percent };
+        }
+    }
+}