Autobio_API/codegit/CallCenterApi/CallCenterAp.../CallCenterAp.../Controllers/tel/CallInScreen...

using CallCenter.Utility;
using CallCenterApi.Common;
using CallCenterApi.DB;
using CallCenterApi.Interface.Controllers.Base;
using System;
using System.Collections.Generic;
using System.Data;
using System.Linq;
using System.Text;
using System.Web;
using System.Web.Mvc;

namespace CallCenterApi.Interface.Controllers.tel
{
    public class CallInScreenController : BaseController
    {
        /// <summary>
        /// 添加黑名单
        /// </summary>
        /// <returns></returns>
        public ActionResult AddBlack()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {

                int userId = CurrentUser.UserData.F_UserId;
                if (userId != 0)
                {
                    Model.T_Sys_UserAccount ua = new BLL.T_Sys_UserAccount().GetModel(userId);
                    if (ua != null)
                    {
                        string tel = HttpUtility.UrlDecode(RequestString.GetFormString("tel"));
                        string callid = HttpUtility.UrlDecode(RequestString.GetFormString("callid"));
                        int n = RequestString.GetInt("num", 0);
                        int type = RequestString.GetInt("type", 0);
                        Model.T_Call_Blacklist dModel = new BLL.T_Call_Blacklist().GetModelList(" F_TelPhone='" + tel + "' ").FirstOrDefault();

                        var date = DateTime.Now;
                        var enddate = date;
                        switch (type)
                        {
                            case 1: enddate = enddate.AddDays(n); break;
                            case 2: enddate = enddate.AddHours(n); break;
                            case 3: enddate = enddate.AddMinutes(n); break;
                            case 4: enddate = DateTime.MaxValue; break;
                        }
                        if (dModel == null)
                        {
                            dModel = new Model.T_Call_Blacklist();
                            dModel.F_CallId = callid;
                            dModel.F_TelPhone = tel.Trim();
                            dModel.F_SetTime = date;
                            dModel.F_RemoveTime = enddate;
                            dModel.F_InterceptNum = 1;
                            dModel.F_UserId = ua.F_UserId;
                            int b = new BLL.T_Call_Blacklist().Add(dModel);
                            if (b > 0)
                            {
                                res = Success("添加成功", enddate.ToString("yyyy-MM-dd HH:mm:ss"));
                            }
                            else
                            {
                                res = Error("添加失败");
                            }
                        }
                        else
                        {

                            dModel.F_RemoveTime = enddate;
                            if (new BLL.T_Call_Blacklist().Update(dModel))
                            {
                                res = Success("修改成功", enddate.ToString("yyyy-MM-dd HH:mm:ss"));
                            }
                            else
                            {
                                res = Error("修改失败");
                            }
                        }
                    }
                }

            }
            return res;
        }

        /// <summary>
        /// 取消黑名单
        /// </summary>
        /// <returns></returns>
        public ActionResult DelBlack()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {

                string tel = HttpUtility.UrlDecode(RequestString.GetQueryString("tel"));
                Model.T_Call_Blacklist dModel = new BLL.T_Call_Blacklist().GetModelList(" F_TelPhone='" + tel + "' ").FirstOrDefault();

                if (dModel != null)
                {
                    bool bl = new BLL.T_Call_Blacklist().Delete(dModel.F_BlackId);
                    if (bl)
                    {
                        res = Success("取消成功");
                    }
                }

            }
            return res;
        }

        /// <summary>
        /// 根据来电号码获取客户信息
        /// </summary>
        /// <returns></returns>
        public ActionResult GetCustomerByTel()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                //DataTable dt = new DataTable();
                string tel = HttpUtility.UrlDecode(RequestString.GetQueryString("tel"));
                BLL.T_Cus_CustomerBase bll = new BLL.T_Cus_CustomerBase();
                //dt = bll.GetList(" F_Telephone like '%" + tel + "%' or F_Mobile like '%" + tel + "%' ").Tables[0];
                //20180509 来电弹屏一个号码弹两个客户信息 machenyang
                var cusmodel = bll.GetModelList(" F_Telephone like '%" + tel + "%' or F_Mobile like '%" + tel + "%' ").Count() == 0 ? null : bll.GetModelList(" F_Telephone like '%" + tel + "%' or F_Mobile like '%" + tel + "%' ").OrderByDescending(p => p.F_CustomerId).First();
                res = Success("客户信息加载成功", cusmodel);
            }
            return res;
        }

        /// <summary>
        /// 根据来电号码获取最近的callid
        /// </summary>
        /// <returns></returns>
        public ActionResult GetCallIdByPhone()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                DataTable dt = new DataTable();

                string tel = HttpUtility.UrlDecode(RequestString.GetQueryString("tel"));
                Model.T_Call_CallRecords model = new BLL.T_Call_CallRecords().GetModelByTelphone(tel);

                res = Success("加载成功", model);

            }
            return res;
        }

        /// <summary>
        /// 根据callid获取最近的通话记录
        /// </summary>
        /// <returns></returns>
        public ActionResult GetTelRecordByCallid()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                DataTable dt = new DataTable();

                string callid = HttpUtility.UrlDecode(RequestString.GetQueryString("callid"));
                Model.T_Call_CallRecords model = new BLL.T_Call_CallRecords().GetModelByCallId(callid);

                res = Success("通话记录加载成功", model);

            }
            return res;
        }

        /// <summary>
        /// 来电归属地查询
        /// </summary>
        /// <returns></returns>
        public ActionResult GetPhoneLocation()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                string location = "未知";

                string tel = HttpUtility.UrlDecode(RequestString.GetQueryString("tel"));
                if (tel.Trim().Length == 11 && tel.Substring(0, 1) != "0")
                {
                    BLL.T_Sys_MobileData mobile_Bll = new BLL.T_Sys_MobileData();
                    Model.T_Sys_MobileData mobileModel = mobile_Bll.GetModelList(" F_MobileNum='" + tel.Substring(0, 7) + "' ").FirstOrDefault();

                    if (mobileModel != null)
                    {
                        location = mobileModel.F_CityDes + mobileModel.F_CardDes;
                    }
                }
                else
                {
                    BLL.T_Sys_TelTitleData numbBll = new BLL.T_Sys_TelTitleData();
                    List<Model.T_Sys_TelTitleData> mobileModel = numbBll.GetModelList(" 1=1 and F_KeyPhoneNum='" + tel.Substring(0, 4) + "'");
                    if (mobileModel == null || mobileModel.Count <= 0)
                    {
                        mobileModel = numbBll.GetModelList(" 1=1 and F_KeyPhoneNum='" + tel.Substring(0, 3) + "'");
                    }
                    if (mobileModel.Count > 0)
                    {
                        location = mobileModel[0].F_TitleName;
                    }
                }

                res = Success("归属地加载成功", location);

            }
            return res;
        }

        /// <summary>
        /// 历史记录列表
        /// </summary>
        /// <returns></returns>
        public ActionResult GetOldList()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                int userId = CurrentUser.UserData.F_UserId;
                if (userId != 0)
                {
                    Model.T_Sys_UserAccount ua = new BLL.T_Sys_UserAccount().GetModel(userId);
                    if (ua != null)
                    {
                        string sql = "";
                        string sqlcount = "";
                        DataTable dt = new DataTable();
                        //来电号码
                        string strtel = HttpUtility.UrlDecode(RequestString.GetQueryString("tel"));
                        string strcalltype = HttpUtility.UrlDecode(RequestString.GetQueryString("calltype"));
                        string strstarttime = HttpUtility.UrlDecode(RequestString.GetQueryString("starttime"));
                        string strendtime = HttpUtility.UrlDecode(RequestString.GetQueryString("endtime"));

                        string strpageindex = RequestString.GetQueryString("page");
                        int pageindex = 1;
                        string strpagesize = RequestString.GetQueryString("pagesize");
                        int pagesize = 10;
                        //除管理员外，各坐席只能看到自己的
                        //20180507 每个人都能看到该来电的所有历史记录 machenyang
                        //if (ua.F_RoleId != 17)
                        //    sql += " and UserId = '" + userId + "'";
                        ////20180514 坐席能看到同组的 
                        //var usergroup = ua.F_SeartGroup;
                        //var usercodes = new BLL.T_Sys_UserAccount().GetModelList("F_SeartGroup='" + usergroup + "'") == null ? null : new BLL.T_Sys_UserAccount().GetModelList("F_SeartGroup='" + usergroup + "'").Select(p => p.F_UserCode);
                        //var str = "";
                        //if (usercodes != null)
                        //{
                        //    foreach (var item in usercodes)
                        //    {
                        //        str += item.ToString() + ',';
                        //    }
                        //    str = str.TrimEnd(',');
                        //    sql += " and UserCode in ("+str+") ";
                        //}
                        //else
                        //    sql += " and UserCode='"+ua.F_UserCode+"' ";
                        #region 2018-05-30 lihai 坐席能看到同组的通话记录
                        int seartGroupId = ua.F_SeartGroupID ?? 0;
                        if (seartGroupId != 0)
                        {
                            //groupcode判断是市场部或客服部的通话记录
                            var modelSeartGroup = new BLL.T_Sys_SeatGroup().GetModel(seartGroupId);
                            if (modelSeartGroup != null)
                            {
                                sql += " and groupcode = '" + modelSeartGroup.F_ZXZCode + "' ";
                                //if (modelSeartGroup.F_ZXZCode == "SCZ")
                                //{
                                //    sql += " and groupcode = 'SCZ' ";
                                //}
                                //else
                                //{
                                //    sql += " and groupcode = 'KFZ' ";
                                //}
                            }
                            //else
                            //    sql += " and UserCode='" + ua.F_UserCode + "' ";
                        }
                        else
                        {
                            //找不到对应坐席组
                            sql += " and UserCode='" + ua.F_UserCode + "' ";
                        }
                        #endregion

                        if (strcalltype.Trim() != "" && strcalltype != "undefined")
                        {
                            sql += " and CallType=" + strcalltype + " ";
                        }
                        if (strtel.Trim() != "" && strtel != "undefined")
                        {
                            sql += " and CallNumber= '" + strtel.Trim() + "' ";
                            sqlcount += " and CallNumber= '" + strtel.Trim() + "' ";
                        }
                        //else
                        //{
                        //    sql += " and 1=0 ";
                        //}
                        if (strstarttime.Trim() != "" && strstarttime != "undefined")
                        {
                            sql += " and datediff(day,BeginTime,'" + strstarttime + "')<=0 ";
                            sqlcount += " and datediff(day,BeginTime,'" + strstarttime + "')<=0 ";
                        }
                        if (strendtime.Trim() != "" && strendtime != "undefined")
                        {
                            sql += " and datediff(day,BeginTime,'" + strendtime + "')>=0   ";
                            sqlcount += " and datediff(day,BeginTime,'" + strendtime + "')>=0   ";
                        }

                        if (strpageindex.Trim() != "")
                        {
                            pageindex = Convert.ToInt32(strpageindex);
                        }

                        if (strpagesize.Trim() != "")
                        {
                            pagesize = Convert.ToInt32(strpagesize);
                        }
                        int recordCount = 0;
                        dt = BLL.PagerBLL.GetListPager(
                            "T_Call_CallRecords",
                            "CallRecordsId",
                            "*",
                            sql,
                            "ORDER BY CallRecordsId desc",
                            pagesize,
                            pageindex,
                            true,
                            out recordCount);

                        dt.Columns.Add("CusName");
                        dt.Columns.Add("CusDepName");

                        var config = new BLL.T_Sys_SystemConfig().GetModelList(" F_ParamCode='PlayPath' ").FirstOrDefault();
                        var listCustomer = new BLL.T_Cus_CustomerBase().GetModelList(" F_DeleteFlag=0 ");
                        foreach (DataRow dr in dt.Rows)
                        {
                            string path = dr["FilePath"] != null ? dr["FilePath"].ToString() : "";
                            if (path != "" && config != null && !string.IsNullOrEmpty(config.F_ParamValue))
                            {
                                var ym = config.F_ParamValue;
                                if (ym.Substring(ym.Length - 1) == "/")
                                {
                                    ym = ym.Substring(0, ym.Length - 1);
                                }
                                dr["FilePath"] = ym + path.Substring(path.IndexOf(':') + 1).Replace('\\', '/');
                            }
                            var modelCustomer = listCustomer.FirstOrDefault(x => x.F_Telephone == dr["CallNumber"].ToString());
                            if (modelCustomer != null)
                            {
                                dr["CusName"] = modelCustomer.F_CustomerName;           //客户姓名
                                dr["CusDepName"] = modelCustomer.F_CustomerIndustry;    //来电单位
                            }
                        }

                        int hrcount = new BLL.T_Call_CallRecords().GetRecordCount(" calltype=0 " + sqlcount);
                        int hccount = new BLL.T_Call_CallRecords().GetRecordCount(" calltype=1 " + sqlcount);

                        var obj = new
                        {
                            state = "success",
                            message = "成功",
                            rows = dt,
                            total = recordCount,
                            hrcount = hrcount,
                            hccount = hccount,
                        };
                        res = Content(obj.ToJson());
                    }
                }
            }
            return res;
        }

        /// <summary>
        /// 获取最新知识库
        /// </summary>
        /// <returns></returns>
        public ActionResult GetZSKList()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {

                DataTable dt = new DataTable();
                string pid = HttpUtility.UrlDecode(RequestString.GetQueryString("pid"));
                string keywords = HttpUtility.UrlDecode(RequestString.GetQueryString("keywords"));

                string sql = " F_DeleteFlag=0";
                if (pid.Trim() != "")
                {
                    sql += " and F_CategoryId=" + pid.Trim();
                }
                if (keywords.Trim() != "")
                {
                    sql += " and (F_Content like '%" + keywords.Trim() + "%' or F_Title like '%"
                        + keywords.Trim() + "%' or F_KeyWords like '%" + keywords.Trim() + "%')";
                }

                dt = new BLL.T_RepositoryInformation().GetList(8, sql, " F_RepositoryId desc").Tables[0];

                res = Success("加载成功", dt);

            }
            return res;
        }

        /// <summary>
        /// 振铃事件
        /// </summary>
        /// <returns></returns>
        public ActionResult UpdateZL()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {

                int userId = CurrentUser.UserData.F_UserId;
                if (userId != 0)
                {
                    Model.T_Sys_UserAccount ua = new BLL.T_Sys_UserAccount().GetModel(userId);
                    if (ua != null)
                    {
                        Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
                        model.CallId = RequestString.GetFormString("callid");
                        //model.UserId = ua.F_UserId;
                        //model.UserCode = ua.F_UserCode;
                        //model.UserName = ua.F_UserName;
                        ////model.ExtNumber = ua.F_WorkNumber;
                        //model.ExtNumber = CurrentUser.UserData.F_ExtensionNumber;

                        model.DealType = 5;
                        bool bl = new BLL.T_Call_CallRecords().UpdateCallInRingTelRecord(model);
                        if (bl)
                        {
                            res = Success("更新振铃状态成功");
                        }
                        else
                        {
                            // res = Error("更新振铃状态失败");
                            res = Success("更新振铃状态失败");
                        }
                    }
                }

            }
            return res;
        }

        /// <summary>
        /// 摘机事件
        /// </summary>
        /// <returns></returns>
        public ActionResult UpdateZJ()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {

                Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
                model.CallId = RequestString.GetFormString("callid");
                model.CallState = 1;
                model.DealType = 6;
                bool bl = new BLL.T_Call_CallRecords().UpdateCallInAnswerTelRecord(model);
                if (bl)
                {
                    Model.T_Call_CallRecords vmodel = new BLL.T_Call_CallRecords().GetModelByCallId(model.CallId);
                    string type = vmodel.OperateType.ToString();
                    if (type == "7")
                    {
                        new BLL.T_Call_TaskTelNum().UpdateYJ(Convert.ToInt32(vmodel.OperateObject.ToString()), 1);
                    }

                    res = Success("更新摘机状态成功");
                }
                else
                {
                    //res = Error("更新摘机状态失败");
                    res = Success("更新摘机状态失败");
                }

            }
            return res;
        }

        /// <summary>
        /// 挂机事件
        /// </summary>
        /// <returns></returns>
        public ActionResult UpdateGJ()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {

                string strid = RequestString.GetFormString("callid");
                bool bl = new BLL.T_Call_CallRecords().UpdateCallInHookTelRecord(strid);
                if (bl)
                {
                    res = Success("更新挂机状态成功");
                }
                else
                {
                    res = Success("更新挂机状态失败");
                }

            }
            return res;
        }

        /// <summary>
        /// 录音事件
        /// </summary>
        /// <returns></returns>
        public ActionResult UpdateLY()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {

                Model.T_Call_CallRecords model = new Model.T_Call_CallRecords();
                model.CallId = RequestString.GetFormString("callid");
                model.CallState = 1;
                model.DealType = 6;
                //model.FilePath = RequestString.GetFormString("path");
                bool bl = new BLL.T_Call_CallRecords().UpdateCallInPathTelRecord(model);
                if (bl)
                {
                    Model.T_Call_CallRecords vmodel = new BLL.T_Call_CallRecords().GetModelByCallId(model.CallId);
                    string type = vmodel.OperateType.ToString();
                    if (type == "7")
                    {
                        new BLL.T_Call_TaskTelNum().UpdateYJ(Convert.ToInt32(vmodel.OperateObject.ToString()), 1);
                    }

                    res = Success("更新挂机状态成功");
                }
                else
                {
                    res = Success("更新挂机状态失败");
                }

            }
            return res;
        }

        /// <summary>
        /// 创建工单
        /// </summary>
        /// <returns></returns>
        public ActionResult AddWorkOrder()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {

                int userId = CurrentUser.UserData.F_UserId;
                if (userId != 0)
                {
                    Model.T_Sys_UserAccount ua = new BLL.T_Sys_UserAccount().GetModel(userId);
                    if (ua != null)
                    {
                        //姓名
                        string callCustomer = RequestString.GetFormString("callCustomer");
                        //电话
                        string tel = RequestString.GetFormString("tel");
                        //来电所在省份
                        string prov = RequestString.GetFormString("province");
                        //来电单位
                        string lddep = RequestString.GetFormString("lddep");
                        //反馈单位
                        string fkdep = RequestString.GetFormString("fkdep");
                        //工单来源
                        int gdly = RequestString.GetFormInt("gdly", 0);
                        //工单类型
                        int gdlx = RequestString.GetFormInt("gdlx", 0);
                        //工单状态  471 默认未处理
                        int gdzt = RequestString.GetFormInt("gdzt", 471);
                        //反馈内容
                        string fkcont = RequestString.GetFormString("fkcont");
                        //快递信息
                        string sendmsg = RequestString.GetFormString("sendmsg");
                        //备注1
                        string note1 = RequestString.GetFormString("note1");
                        //备注2
                        string note2 = RequestString.GetFormString("note2");
                        //备注3
                        string note3 = RequestString.GetFormString("note3");
                        //callID
                        string callid = HttpUtility.UrlDecode(RequestString.GetFormString("callid"));

                        if(string.IsNullOrEmpty(callCustomer))
                            return Error("姓名不能为空！");
                        if (string.IsNullOrEmpty(tel))
                            return Error("电话不能为空！");
                        if (string.IsNullOrEmpty(lddep))
                            return Error("来电单位不能为空！");
                        if(Validate.GetStringLength(lddep)>100)
                            return Error("来电单位不能超过50个字！");
                        if (string.IsNullOrEmpty(fkdep))
                            return Error("反馈单位不能为空！");
                        if (Validate.GetStringLength(fkdep)> 100)
                            return Error("反馈单位不能超过50个字！");

                        Model.T_Wo_WorkOrder model = new Model.T_Wo_WorkOrder();
                        model.WorkOrderID = DateTime.Now.ToString("yyyyMMddHHmmssfff");//工单编号
                        model.Customer = callCustomer;
                        model.CustomerTel = tel;
                        //将省份放入工单
                        model.CreateUserID = prov;
                        //工单来源
                        model.Type = gdly;
                        //工单类型
                        model.TypeClass = gdlx;
                        //反馈内容
                        //var detailutf8 = System.Web.HttpUtility.UrlDecode(fkcont, System.Text.Encoding.UTF8);
                        var detailutf8 = System.Web.HttpUtility.HtmlDecode(fkcont);
                        model.Detail = detailutf8;
                        //快递信息
                        model.Files = sendmsg;
                        //备注一
                        model.County = note1;
                        //备注二
                        model.Province = note2;
                        //备注三
                        model.City = note3;
                        //默认为未处理
                        int gdstate = 0;
                        string dep = DbHelperSQL.GetSingle("select F_ZXZName from [dbo].[T_Sys_SeatGroup],T_Sys_UserAccount where T_Sys_UserAccount.F_SeartGroupID =[dbo].[T_Sys_SeatGroup].F_ZXZID and F_UserCode ='" + ua.F_UserCode + "' ").ToString();
                        if (dep.Contains("市场"))
                        {
                            if (string.IsNullOrEmpty(fkcont.Trim()))
                                gdstate = 1;
                        }
                        else
                        {
                            if (gdzt != 471)
                                gdstate = 1;
                        }
                        model.State = gdstate;
                        if (gdstate == 1)
                        {
                            //如果直接为已处理 需要将lastdealuser改为当前坐席
                            model.LastDealUser = ua.F_UserCode;
                            model.ReturnBakTime = DateTime.Now;
                        }
                        model.IsDel = 0;
                        model.IsReturn = 0;
                        model.IsReturnBak = 0;
                        model.ResponDept = 0;
                        model.Answer = "";
                        model.IsTimeOut = 0;
                        model.IsUserSend = 0;
                        model.IsAdminSend = 0;

                        ////原——将新增的工单插入待指派表中
                        //Model.T_Wo_WorkOrderTimeOut to = new BLL.T_Wo_WorkOrderTimeOut().GetModel(gdlx);
                        //if (to != null)
                        //{
                        //    model.LimitTime = to.MainTime;
                        //}

                        //存入callid
                        model.CallID = callid;
                        //来电单位 反馈单位
                        model.Address = lddep;
                        model.Source = fkdep;
                        model.CreateUser = ua.F_UserCode;
                        model.CreateTime = DateTime.Now;

                        //if (clbm != 0 || clid != 0)
                        //{
                        //    Model.T_Wo_WorkOrderItem item = new Model.T_Wo_WorkOrderItem();
                        //    item.WorkOrderID = model.WorkOrderID;
                        //    item.ToDept = clbm;
                        //    item.Type = 1;

                        //    if (clid != 0)
                        //    {
                        //        Model.T_Sys_UserAccount clus = new BLL.T_Sys_UserAccount().GetModel(clid);
                        //        if (clus != null)
                        //        {
                        //            item.ToUser = clus.F_UserCode;
                        //        }
                        //    }
                        //    else
                        //    {
                        //        string users = string.Empty;
                        //        var list = new BLL.T_Sys_UserAccount().GetModelList(" F_DeptId='" + clbm + "'");
                        //        foreach (var l in list)
                        //        {
                        //            if (string.IsNullOrEmpty(users))
                        //            {
                        //                users = l.F_UserCode;
                        //            }
                        //            else
                        //            {
                        //                users = users + "," + l.F_UserCode;
                        //            }
                        //        }
                        //        item.ToUser = users;
                        //    }

                        //    if (to != null)
                        //    {
                        //        item.LimitTime = to.ItemTime;
                        //    }

                        //    item.Detail = answer;
                        //    item.IsLast = 0;
                        //    item.State = 0;
                        //    item.IsStart = 0;
                        //    item.IsTimeOut = 0;
                        //    item.IsDel = 0;
                        //    item.CreateUser = ua.F_UserCode;
                        //    item.CreateTime = DateTime.Now;

                        //    long itemid = new BLL.T_Wo_WorkOrderItem().Add(item);
                        //    if (itemid > 0)
                        //    {
                        //        model.State = 1;//已指派
                        //        model.AppointTime = DateTime.Now;

                        //        #region 消息表
                        //        foreach (string ur in item.ToUser.Split(','))
                        //        {
                        //            Model.T_Msg_List msg = new Model.T_Msg_List();
                        //            msg.Type = 1;
                        //            msg.ToUser = ur;
                        //            msg.ToID = Int32.Parse(itemid.ToString());
                        //            msg.Detail = ua.F_UserName + "给你指派了工单，单号：" + model.WorkOrderID;
                        //            msg.State = 0;
                        //            msg.IsDel = 0;
                        //            msg.CreateUser = ua.F_UserCode;
                        //            msg.CreateDate = DateTime.Now;

                        //            new BLL.T_Msg_List().Add(msg);
                        //        }
                        //        #endregion
                        //    }
                        //}

                        if (new BLL.T_Wo_WorkOrder().Add(model) > 0)
                        {
                            if (!string.IsNullOrEmpty(callid))
                            {
                                var rec = new BLL.T_Call_CallRecords().GetModelByCallId(callid);
                                if (rec != null)
                                {
                                    rec.IsExitWorkOrder = true;
                                    new BLL.T_Call_CallRecords().Update(rec);
                                }
                            }
                            #region 将不存在的客户保存到客户基础信息中。
                            //如果客户不存在，需要同时添加到客户基础信息表中,存在则修改
                            Model.T_Cus_CustomerBase userModel = new BLL.T_Cus_CustomerBase().GetModel(tel);
                            if (userModel == null)
                            {
                                int cusid = new BLL.T_Cus_CustomerBase().Add(new Model.T_Cus_CustomerBase()
                                {
                                    F_CustomerName = callCustomer,
                                    F_Mobile = tel,
                                    F_Telephone = tel,
                                    F_CreateBy = userId,
                                    F_CreatedOn = DateTime.Now,
                                    F_DeleteFlag = 0,
                                    F_Province = prov,
                                    F_CustomerIndustry = lddep,
                                    F_RelationShipClass = fkdep
                                });
                                //if (cusid > 0)
                                //    res = Success("新增成功！");
                            }
                            else
                            {
                                if (!string.IsNullOrEmpty(prov))
                                    userModel.F_Province = prov;
                                if (!string.IsNullOrEmpty(lddep))
                                    userModel.F_CustomerIndustry = lddep;
                                if (!string.IsNullOrEmpty(fkdep))
                                    userModel.F_RelationShipClass = fkdep;
                                if (!string.IsNullOrEmpty(callCustomer))
                                    userModel.F_CustomerName = callCustomer;
                                if (!string.IsNullOrEmpty(tel))
                                {
                                    userModel.F_Mobile = tel;
                                    userModel.F_Telephone = tel;
                                }
                                new BLL.T_Cus_CustomerBase().Update(userModel);
                            }
                            #endregion

                            #region 新增工单后新的单位要保存到反馈单位和来电单位中
                            List<string> lddep_cache = null;
                            lddep_cache = CacheHelper.Get("LDDep") as List<string>;
                            if (lddep_cache != null && lddep_cache.Count > 0)
                            {
                                if (!lddep_cache.Contains(lddep))
                                    lddep_cache.Add(lddep);
                                if (!lddep_cache.Contains(fkdep))
                                    lddep_cache.Add(fkdep);
                                CacheHelper.Insert("LDDep", lddep_cache);
                            }
                            else
                            {
                                lddep_cache = new BLL.T_Cus_CustomerBase().GetLDdep();
                                var gdlddep = new BLL.T_Wo_WorkOrder().GetModelList("1=1").Select(p => p.Address).Distinct().ToList();//从工单来电单位中加载
                                var gdfkdep = new BLL.T_Wo_WorkOrder().GetModelList("1=1").Select(p => p.Source).Distinct().ToList();//从工单反馈单位中加载
                                foreach (var item in gdlddep)
                                {
                                    if (!lddep.Contains(item))
                                        lddep_cache.Add(item);
                                }
                                foreach (var item in gdfkdep)
                                {
                                    if (!lddep.Contains(item))
                                        lddep_cache.Add(item);
                                }
                                if (lddep_cache != null && lddep_cache.Count > 0)
                                {
                                    if (!lddep_cache.Contains(lddep))
                                        lddep_cache.Add(lddep);
                                    if (!lddep_cache.Contains(fkdep))
                                        lddep_cache.Add(fkdep);
                                    CacheHelper.Insert("LDDep", lddep_cache);
                                }
                                else
                                    res = Error("获取失败，没有对应数据");
                            }
                            #endregion
                            res = Success("新增成功！");
                        }
                        else
                        {
                            res = Error("新增失败！");
                        }

                        #region no use
                        //Model.T_Wo_WorkOrderBase model = new Model.T_Wo_WorkOrderBase();
                        //model.F_CODE = DateTime.Now.ToString("yyyyMMddHHmmssfff");//工单编号
                        //model.F_WORKORDERTYPEID = type;
                        //model.F_WORKORDERSTATEID = 0;
                        //model.F_WORKORDERNAME = "";
                        //model.F_WORKORDERFROM = "";
                        //model.F_WORKORDERLEVELID = 0;
                        //model.F_ADSLACCOUNT = callid;
                        ////model.F_USERID = ua.F_UserId;
                        ////model.F_USERNAME = ua.F_UserName;
                        ////model.F_USERPHONE = ua.F_WorkNumber;
                        //model.F_TypeName = "";
                        //model.F_STARTTIME = DateTime.Now;
                        //model.F_RETURNVISITFLAG = 0;
                        //model.F_LINKMANTELEPHONE = tsdh;
                        //model.F_LINKMAN = tskh;
                        //model.F_DELETEFLAG = 0;
                        //model.F_CUSTOMERTELEPHONE = tsdh;
                        //model.F_CUSTOMERNAME = tskh;
                        //model.F_CUSTOMERID = 0;//待实现
                        //model.F_CREATEDATE = DateTime.Now;
                        //model.F_CREATEBY = ua.F_UserId;
                        //model.F_CONTENT = cont;
                        //model.F_REPAIRMANNAME = tskh;
                        //model.F_REPAIRMANPHONE = tsdh;

                        //if (new BLL.T_Wo_WorkOrderBase().Add(model) > 0)
                        //{
                        //    res = Success("新增成功！");
                        //}
                        //else
                        //{
                        //    res = Error("新增失败！");
                        //} 
                        #endregion
                    }
                }
            }
            return res;
        }

        /// <summary>
        /// 获取当前坐席所在部门及坐席组
        /// </summary>
        /// <returns></returns>
        public ActionResult GetCurrUserDep()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                int? groid = CurrentUser.UserData.F_SeartGroupID;
                //string groname = CurrentUser.UserData.F_SeartGroup;
                string groname = "";
                string depname = "";
                int depid = CurrentUser.UserData.F_DeptId;
                if (depid != 0)
                {
                    Model.T_Sys_Department depModel = new BLL.T_Sys_Department().GetModel(depid);
                    if (depModel != null)
                    {
                        depname = depModel.F_DeptName;
                        Model.T_Sys_SeatGroup groModel = new BLL.T_Sys_SeatGroup().GetModel(groid == null ? 0 : int.Parse(groid.ToString()));
                        if (groModel != null)
                        {
                            groname = groModel.F_ZXZName;
                        }

                    }
                }
                var obj = new
                {
                    depid = depid,
                    depname = depname,
                    groid = groid,
                    groname = groname
                };
                res = Success("获取坐席部门成功！", obj);
            }
            return res;
        }

        /// <summary>
        /// 获取所有坐席
        /// </summary>
        /// <returns></returns>
        public ActionResult GetUsers()
        {
            ActionResult res = NoToken("未知错误，请重新登录");
            if (Request.IsAuthenticated)
            {
                int depid = CurrentUser.UserData.F_DeptId;
                List<Model.T_Sys_UserAccount> userModel = new BLL.T_Sys_UserAccount().GetModelList($"F_DeleteFlag=0 and F_DeptId = {depid} ");
                var list = userModel.Select(p => new { p.F_UserId, p.F_UserCode, p.F_UserName });
                var obj = new
                {
                    user = list
                };
                res = Success("获取坐席成功！", obj);
            }
            return res;
        }
    }
}