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@@ -430,8 +430,6 @@
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430
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430
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}
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431
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431
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432
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432
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ul.ztree {
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433
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- border: 1px solid #617775;
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434
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- background: #f0f6e4;
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435
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433
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overflow-y: scroll;
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436
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434
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overflow-x: auto;
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437
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435
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}
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@@ -705,6 +703,29 @@
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705
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703
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background: url(img/phoneBZ.png) no-repeat;
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706
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704
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display: none;
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707
|
705
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}
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706
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+
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707
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+ #menuContent {
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708
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+ background: #fff;
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709
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+ position: absolute;
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710
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+ width: 100%;
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711
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+ border: 1px solid darkgrey;
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712
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+ right: 0;
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713
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+ top: 21px;
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714
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+ z-index: 10;
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715
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+/* display: none;*/
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716
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+ overflow-y: auto;
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717
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+ }
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718
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+
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719
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+ #organizer {
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720
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+ height: 25px;
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721
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+ width: 128px;
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722
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+ display: inline-block;
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723
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+ position: relative;
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724
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+ }
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725
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+
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726
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+ #treeDemo li {
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727
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+ width: 100%;
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|
728
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+ }
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708
|
729
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</style>
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709
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730
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</head>
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710
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731
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@@ -979,25 +1000,32 @@
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979
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1000
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<th>姓名:</th>
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980
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1001
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<td><input type="text" value="未知" class="ldname khmc" /><input type="hidden" value="" id="khid" /></td>
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981
|
1002
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</tr>
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982
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- <tr>
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1003
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+ <!--<tr>
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983
|
1004
|
<th>客户编号:</th>
|
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984
|
1005
|
<td><input type="text" value="" class="khbh" /></td>
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985
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- </tr>
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1006
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+ </tr>-->
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986
|
1007
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<tr>
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987
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- <th>归属地:</th>
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1008
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+ <th>省份:</th>
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988
|
1009
|
<td><span class="ldlocation" style="padding-left: 5px;">未知</span></td>
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989
|
1010
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</tr>
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990
|
1011
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<tr>
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|
991
|
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- <th>联系电话1:</th>
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1012
|
+ <th>联系电话:</th>
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992
|
1013
|
<td><input type="text" value="" class="ldtel1" /></td>
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993
|
1014
|
</tr>
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|
994
|
|
- <tr>
|
|
|
1015
|
+ <!--<tr>
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995
|
1016
|
<th>联系电话2:</th>
|
|
996
|
1017
|
<td><input type="text" value="" class="ldtel2" /></td>
|
|
997
|
1018
|
</tr>
|
|
998
|
1019
|
<tr>
|
|
999
|
1020
|
<th>联系电话2:</th>
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1000
|
1021
|
<td><input type="text" value="" class="ldtel3" /></td>
|
|
|
1022
|
+ </tr>-->
|
|
|
1023
|
+ <tr>
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|
|
1024
|
+ <th>来电单位:</th>
|
|
|
1025
|
+ <td>
|
|
|
1026
|
+ <input type="text" value="" class="" />
|
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|
1027
|
+
|
|
|
1028
|
+ </td>
|
|
1001
|
1029
|
</tr>
|
|
1002
|
1030
|
<tr>
|
|
1003
|
1031
|
<th>来电时间:</th>
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|
|
@@ -1013,9 +1041,9 @@
|
|
1013
|
1041
|
<div class="ldtp-cr col-sm-9">
|
|
1014
|
1042
|
<ul class="ld-service clearfix">
|
|
1015
|
1043
|
<li style="border-bottom:1px solid #243747;" itemtype="0" class="cr-click">历史记录</li>
|
|
1016
|
|
- <li style="border-bottom:1px solid #69cbd0;" itemtype="1">客服部</li>
|
|
|
1044
|
+ <li style="border-bottom:1px solid #69cbd0;display: none;" itemtype="1" class="KF" >客服部</li>
|
|
1017
|
1045
|
<!--<--<li style="border-bottom:1px solid #f95a83;" itemtype="2">保修服务</li>-->
|
|
1018
|
|
- <li style="border-bottom:1px solid #243747;" itemtype="3">市场部</li>
|
|
|
1046
|
+ <li style="border-bottom:1px solid #243747;" itemtype="3" class="SC" >市场部</li>
|
|
1019
|
1047
|
</ul>
|
|
1020
|
1048
|
<div class="ld-sercon">
|
|
1021
|
1049
|
<div class="complain" style="display:block;">
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|
|
@@ -1145,6 +1173,7 @@
|
|
1145
|
1173
|
<textarea rows="5" id="cont"></textarea>
|
|
1146
|
1174
|
</span>
|
|
1147
|
1175
|
</div>
|
|
|
1176
|
+
|
|
1148
|
1177
|
<!--<div class="form-group" style="padding-left: 15px;">
|
|
1149
|
1178
|
<span>解答内容:</span>
|
|
1150
|
1179
|
<textarea rows="5"></textarea>
|
|
|
@@ -1154,34 +1183,101 @@
|
|
1154
|
1183
|
</div>
|
|
1155
|
1184
|
<div class="Pre-second second-con zxbg " style="display: none;">
|
|
1156
|
1185
|
<form>
|
|
1157
|
|
-
|
|
1158
|
1186
|
<div class="form-group clearfix">
|
|
1159
|
1187
|
<span class="col-sm-1">
|
|
1160
|
|
- 咨询人:
|
|
|
1188
|
+ 姓名:
|
|
1161
|
1189
|
</span>
|
|
1162
|
1190
|
<span class="col-sm-3">
|
|
1163
|
|
- <input type="text" id="zxr_" />
|
|
|
1191
|
+ <input type="text" id="callCustomer" />
|
|
1164
|
1192
|
</span>
|
|
1165
|
1193
|
<span class="col-sm-1">
|
|
1166
|
|
- 咨询电话:
|
|
|
1194
|
+ 电话:
|
|
1167
|
1195
|
</span>
|
|
1168
|
1196
|
<span class="col-sm-3">
|
|
1169
|
|
- <input type="text" id="zxdh_" />
|
|
|
1197
|
+ <input type="text" id="Tel" />
|
|
1170
|
1198
|
</span>
|
|
|
1199
|
+
|
|
1171
|
1200
|
</div>
|
|
|
1201
|
+ <div class="form-group clearfix">
|
|
|
1202
|
+ <span class="col-sm-1">
|
|
|
1203
|
+ 来电单位:
|
|
|
1204
|
+ </span>
|
|
|
1205
|
+ <span class="col-sm-3">
|
|
|
1206
|
+ <input type="text" id="lddep" readonly="readonly" />
|
|
|
1207
|
+ </span>
|
|
|
1208
|
+ <span class="col-sm-1">
|
|
|
1209
|
+ 反馈单位:
|
|
|
1210
|
+ </span>
|
|
|
1211
|
+ <span class="col-sm-3">
|
|
|
1212
|
+ <input type="text" id="fkdep" />
|
|
|
1213
|
+ <div class="box" id="box">
|
|
|
1214
|
+ <ul>
|
|
1172
|
1215
|
|
|
|
1216
|
+ </ul>
|
|
|
1217
|
+ </div>
|
|
|
1218
|
+ </span>
|
|
|
1219
|
+ </div>
|
|
|
1220
|
+ <div class="form-group clearfix">
|
|
|
1221
|
+ <span class="col-sm-1">
|
|
|
1222
|
+ 工单来源:
|
|
|
1223
|
+ </span>
|
|
|
1224
|
+ <span class="col-sm-3">
|
|
|
1225
|
+ <select name="" id="DicValueList">
|
|
|
1226
|
+ </select>
|
|
|
1227
|
+ </span>
|
|
|
1228
|
+ <span class="col-sm-1">
|
|
|
1229
|
+ 工单类型:
|
|
|
1230
|
+ </span>
|
|
|
1231
|
+ <span class="col-sm-3">
|
|
|
1232
|
+ <div class="inpBox" id="organizer">
|
|
|
1233
|
+ <input id="citySel" class="inps" />
|
|
|
1234
|
+ <input type="hidden" id="OPID" />
|
|
|
1235
|
+ <i class="xl xl_one" id="xl_one"></i>
|
|
|
1236
|
+ <div id="menuContent" class="menuContent" style="display: none; position: absolute; z-index: 100;">
|
|
|
1237
|
+ <ul id="treeDemo" class="ztree"></ul>
|
|
|
1238
|
+ </div>
|
|
|
1239
|
+ </div>
|
|
|
1240
|
+ </span>
|
|
|
1241
|
+ </div>
|
|
1173
|
1242
|
<div class="form-group clearfix">
|
|
1174
|
|
- <span class="col-sm-1">咨询内容:</span>
|
|
|
1243
|
+ <span class="col-sm-1">
|
|
|
1244
|
+ 工单状态:
|
|
|
1245
|
+ </span>
|
|
|
1246
|
+ <span class="col-sm-3">
|
|
|
1247
|
+ <select name="" id="State">
|
|
|
1248
|
+
|
|
|
1249
|
+ </select>
|
|
|
1250
|
+ </span>
|
|
|
1251
|
+ </div>
|
|
|
1252
|
+ <div class="form-group clearfix">
|
|
|
1253
|
+ <span class="col-sm-1">反馈内容:</span>
|
|
1175
|
1254
|
<span class="col-sm-11">
|
|
1176
|
|
- <textarea rows="5" id="zxnr_" style="resize: none;"></textarea>
|
|
|
1255
|
+ <textarea rows="5" id="fkcont" style="resize: none;"></textarea>
|
|
1177
|
1256
|
</span>
|
|
1178
|
1257
|
</div>
|
|
1179
|
1258
|
<div class="form-group clearfix">
|
|
1180
|
|
- <span class="col-sm-1">处理内容:</span>
|
|
|
1259
|
+ <span class="col-sm-1">快递信息:</span>
|
|
1181
|
1260
|
<span class="col-sm-11">
|
|
1182
|
|
- <textarea rows="5" style="resize: none;" id="clnr_"></textarea>
|
|
|
1261
|
+ <textarea rows="2" id="sendmsg" style="resize: none;" id="clnr_"></textarea>
|
|
|
1262
|
+ </span>
|
|
|
1263
|
+ </div>
|
|
|
1264
|
+ <div class="form-group clearfix">
|
|
|
1265
|
+ <span class="col-sm-1">备注一:</span>
|
|
|
1266
|
+ <span class="col-sm-11">
|
|
|
1267
|
+ <textarea rows="2" id="note1" style="resize: none;"id="cont"></textarea>
|
|
|
1268
|
+ </span>
|
|
|
1269
|
+ </div>
|
|
|
1270
|
+ <div class="form-group clearfix">
|
|
|
1271
|
+ <span class="col-sm-1">备注一:</span>
|
|
|
1272
|
+ <span class="col-sm-11">
|
|
|
1273
|
+ <textarea rows="2" id="note2" style="resize: none;"id="cont"></textarea>
|
|
|
1274
|
+ </span>
|
|
|
1275
|
+ </div>
|
|
|
1276
|
+ <div class="form-group clearfix">
|
|
|
1277
|
+ <span class="col-sm-1">备注一:</span>
|
|
|
1278
|
+ <span class="col-sm-11">
|
|
|
1279
|
+ <textarea rows="2" id="note3" style="resize: none;"id="cont"></textarea>
|
|
1183
|
1280
|
</span>
|
|
1184
|
|
-
|
|
1185
|
1281
|
</div>
|
|
1186
|
1282
|
<div class="bton add_">创建</div>
|
|
1187
|
1283
|
</form>
|
|
|
@@ -1604,6 +1700,17 @@
|
|
1604
|
1700
|
}
|
|
1605
|
1701
|
}
|
|
1606
|
1702
|
})
|
|
|
1703
|
+ //权限展示
|
|
|
1704
|
+ $.getJSON(huayi.config.callcenter_url + 'CallInScreen/GetCurrUserDep', {
|
|
|
1705
|
+ "token": $.cookie("token")
|
|
|
1706
|
+ }, function (result) {
|
|
|
1707
|
+ if (result.state.toLowerCase() == "success") {
|
|
|
1708
|
+ console.log(result);
|
|
|
1709
|
+ if(result.data.groname=="客服组"){
|
|
|
1710
|
+ $(".KF").show();
|
|
|
1711
|
+ }
|
|
|
1712
|
+ }
|
|
|
1713
|
+ })
|
|
1607
|
1714
|
//分机号
|
|
1608
|
1715
|
//话务相关
|
|
1609
|
1716
|
$("#top-search li").click(function () {
|
|
|
@@ -2059,24 +2166,57 @@
|
|
2059
|
2166
|
}
|
|
2060
|
2167
|
|
|
2061
|
2168
|
$(".add_").click(function () {
|
|
2062
|
|
- var tskh = $("#zxr_").val(); //咨询人:
|
|
2063
|
|
- var tsdh = $("#zxdh_").val(); //咨询电话
|
|
2064
|
|
- var cont = $("#zxnr_").val(); //咨询内容
|
|
2065
|
|
- var clcont = $("#clnr_").val(); //内容
|
|
|
2169
|
+ //联系人
|
|
|
2170
|
+ var callCustomer=$("#callCustomer").val();
|
|
|
2171
|
+ //来电号码
|
|
|
2172
|
+ var tel=$("#Tel").val();
|
|
|
2173
|
+ //来电单位
|
|
|
2174
|
+ var lddep=$('#lddep').val();
|
|
|
2175
|
+ //反馈单位
|
|
|
2176
|
+ var fkdep=$("#fkdep").val();
|
|
|
2177
|
+ ///工单来源id
|
|
|
2178
|
+ var gdly=$("#DicValueList").val();
|
|
|
2179
|
+ //工单类型id
|
|
|
2180
|
+ var gdlx=$("#OPID").val();
|
|
|
2181
|
+ //工单状态id
|
|
|
2182
|
+ var gdzt=$("#State").val();
|
|
|
2183
|
+ //反馈内容
|
|
|
2184
|
+ var fkcont=$("#fkcont").val();
|
|
|
2185
|
+ //快递信息
|
|
|
2186
|
+ var sendmsg=$('#sendmsg').val();
|
|
|
2187
|
+ //备注一
|
|
|
2188
|
+ var note1=$("#note1").val();
|
|
|
2189
|
+ //备注二
|
|
|
2190
|
+ var note2=$("#note2").val();
|
|
|
2191
|
+ //备注三
|
|
|
2192
|
+ var note3=$("#note3").val();
|
|
|
2193
|
+ //callid
|
|
|
2194
|
+ var callid=$("#hidCallID").val();
|
|
|
2195
|
+// var tskh = $("#zxr_").val(); //联系:
|
|
|
2196
|
+// var tsdh = $("#zxdh_").val(); //咨询电话
|
|
|
2197
|
+// var cont = $("#zxnr_").val(); //咨询内容
|
|
|
2198
|
+// var clcont = $("#clnr_").val(); //内容
|
|
2066
|
2199
|
var type = "1";
|
|
2067
|
|
- if (!clcont) {
|
|
2068
|
|
- layer.confirm('请输入处理内容!', {
|
|
2069
|
|
- btn: ['确定']
|
|
2070
|
|
- });
|
|
2071
|
|
- return;
|
|
2072
|
|
- }
|
|
2073
|
|
-
|
|
|
2200
|
+// if (!clcont) {
|
|
|
2201
|
+// layer.confirm('请输入处理内容!', {
|
|
|
2202
|
+// btn: ['确定']
|
|
|
2203
|
+// });
|
|
|
2204
|
+// return;
|
|
|
2205
|
+// }
|
|
2074
|
2206
|
$.post(huayi.config.callcenter_url + 'CallInScreen/AddWorkOrder', {
|
|
2075
|
|
- tskh: tskh,
|
|
2076
|
|
- tsdh: tsdh,
|
|
2077
|
|
- cont: cont,
|
|
2078
|
|
- clcont: clcont,
|
|
2079
|
|
- type: type,
|
|
|
2207
|
+ callCustomer: callCustomer,
|
|
|
2208
|
+ tel: tel,
|
|
|
2209
|
+ lddep: lddep,
|
|
|
2210
|
+ fkdep: fkdep,
|
|
|
2211
|
+ gdly: gdly,
|
|
|
2212
|
+ gdlx: gdlx,
|
|
|
2213
|
+ gdzt: gdzt,
|
|
|
2214
|
+ fkcont: fkcont,
|
|
|
2215
|
+ sendmsg:sendmsg,
|
|
|
2216
|
+ note1:note1,
|
|
|
2217
|
+ note2:note2,
|
|
|
2218
|
+ note3:note3,
|
|
|
2219
|
+ callid:callid,
|
|
2080
|
2220
|
"token": $.cookie("token")
|
|
2081
|
2221
|
}, function (result) {
|
|
2082
|
2222
|
result = $.parseJSON(result);
|
|
|
@@ -2887,6 +3027,111 @@
|
|
2887
|
3027
|
//window.parent.frames[ "iframe0"].location.reload();
|
|
2888
|
3028
|
$("iframe:visible")[0].src = "widgets.html"
|
|
2889
|
3029
|
}
|
|
|
3030
|
+// $.getJSON(huayi.config.callcenter_url + 'Customer/GetCustomerByTel', {
|
|
|
3031
|
+//// "tel": $(".hidTel").val(),
|
|
|
3032
|
+// "tel": '123456789',
|
|
|
3033
|
+//// "token": $.cookie("token")
|
|
|
3034
|
+// }, function(result) {
|
|
|
3035
|
+// if(result.state.toLowerCase() == "success") {
|
|
|
3036
|
+// if(result.data.length > 0) {
|
|
|
3037
|
+// $("#zxr_").val(result.data[0].F_CustomerName);
|
|
|
3038
|
+// $("#tskh").val(result.data[0].F_CustomerName);
|
|
|
3039
|
+// $("#khid").val(result.data[0].F_CustomerId);
|
|
|
3040
|
+// $(".khbh").val(result.data[0].F_CustomerCode);
|
|
|
3041
|
+// $(".ldtel1").val(result.data[0].F_Telephone);
|
|
|
3042
|
+// $(".ldtel2").val(result.data[0].F_Mobile);
|
|
|
3043
|
+// $(".ldtel3").val(result.data[0].F_ChargeTelephone);
|
|
|
3044
|
+//
|
|
|
3045
|
+// }
|
|
|
3046
|
+// }
|
|
|
3047
|
+// })
|
|
|
3048
|
+ $.ajax({
|
|
|
3049
|
+ url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
|
|
|
3050
|
+ type:'get',
|
|
|
3051
|
+ async:true,
|
|
|
3052
|
+ data: {
|
|
|
3053
|
+// tel: '123456789',
|
|
|
3054
|
+ flag:'GDLY',
|
|
|
3055
|
+ token: $.cookie("token")
|
|
|
3056
|
+ },
|
|
|
3057
|
+ dataType: "json",
|
|
|
3058
|
+ success: function (res) {
|
|
|
3059
|
+ if(res.state=="success"){
|
|
|
3060
|
+ console.log(res.data);
|
|
|
3061
|
+ $('<option value="">全部</option>').appendTo($("#DicValueList"));
|
|
|
3062
|
+ $(res.data).each(function(i,n){
|
|
|
3063
|
+ $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($("#DicValueList"));
|
|
|
3064
|
+ })
|
|
|
3065
|
+//
|
|
|
3066
|
+ }
|
|
|
3067
|
+
|
|
|
3068
|
+ }
|
|
|
3069
|
+ });
|
|
|
3070
|
+ $("#citySel").click(function () {
|
|
|
3071
|
+ if ($(".menuContent").is(":hidden")) {
|
|
|
3072
|
+ $(".menuContent").show();
|
|
|
3073
|
+// alert("1");
|
|
|
3074
|
+ } else {
|
|
|
3075
|
+ $(".menuContent").hide();
|
|
|
3076
|
+ }
|
|
|
3077
|
+ })
|
|
|
3078
|
+ //工单类型
|
|
|
3079
|
+ //部门
|
|
|
3080
|
+ tree()
|
|
|
3081
|
+ function tree() {
|
|
|
3082
|
+ $.get(huayi.config.callcenter_url + "WorkType/GetTreeList", {
|
|
|
3083
|
+ "token": $.cookie("token"),
|
|
|
3084
|
+ // "pid": pid
|
|
|
3085
|
+ }, function(result) {
|
|
|
3086
|
+ result = $.parseJSON(result);
|
|
|
3087
|
+ $.fn.zTree.init($("#treeDemo"), setting2, result.data); //实例化树形图
|
|
|
3088
|
+ });
|
|
|
3089
|
+ }
|
|
|
3090
|
+ var setting2 = {
|
|
|
3091
|
+ data: {
|
|
|
3092
|
+ key: {
|
|
|
3093
|
+ name: "text"
|
|
|
3094
|
+ },
|
|
|
3095
|
+ simpleData: {
|
|
|
3096
|
+ enable: true,
|
|
|
3097
|
+ idKey: "id",
|
|
|
3098
|
+ rootPId: 0
|
|
|
3099
|
+ }
|
|
|
3100
|
+ },
|
|
|
3101
|
+ callback: {
|
|
|
3102
|
+ onClick: addTreeClick
|
|
|
3103
|
+ }
|
|
|
3104
|
+ }
|
|
|
3105
|
+ function addTreeClick(event, treeId, treeNode) {
|
|
|
3106
|
+ IDs = treeNode.id;
|
|
|
3107
|
+ Names = treeNode.text;
|
|
|
3108
|
+ $('#citySel').val(Names);
|
|
|
3109
|
+ $("#OPID").val(IDs);
|
|
|
3110
|
+ $('.menuContent').hide()
|
|
|
3111
|
+
|
|
|
3112
|
+ };
|
|
|
3113
|
+ //状态
|
|
|
3114
|
+ $.ajax({
|
|
|
3115
|
+ url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
|
|
|
3116
|
+ type:'get',
|
|
|
3117
|
+ async:true,
|
|
|
3118
|
+ data: {
|
|
|
3119
|
+ flag:'GDZT',
|
|
|
3120
|
+ token: $.cookie("token")
|
|
|
3121
|
+ },
|
|
|
3122
|
+ dataType: "json",
|
|
|
3123
|
+ success: function (res) {
|
|
|
3124
|
+ if(res.state=="success"){
|
|
|
3125
|
+ console.log(res.data);
|
|
|
3126
|
+ $('<option value="">全部</option>').appendTo($("#State"));
|
|
|
3127
|
+ $(res.data).each(function(i,n){
|
|
|
3128
|
+ $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($("#State"));
|
|
|
3129
|
+ })
|
|
|
3130
|
+//
|
|
|
3131
|
+ }
|
|
|
3132
|
+
|
|
|
3133
|
+ }
|
|
|
3134
|
+ });
|
|
2890
|
3135
|
</script>
|
|
2891
|
3136
|
<script src="./js/plugins/metisMenu/jquery.metisMenu.js"></script>
|
|
2892
|
3137
|
<script src="./js/plugins/slimscroll/jquery.slimscroll.min.js"></script>
|