修改客户提出问题

CallCenterWeb.UI/ReportForm/KPI.html

@@ -143,12 +143,12 @@
 						<td rowspan="4">服务水平</td>
 					</tr>
 					<tr>
-						<td>20秒内应答</td>
+						<td>5秒内应答</td>
 						<td class="count">0</td>
 						<td class="percent">0%</td>
 					</tr>
 					<tr>
-						<td>非20秒内应答</td>
+						<td>非5秒内应答</td>
 						<td class="count">0</td>
 						<td class="percent">0%</td>
 					</tr>

CallCenterWeb.UI/ReportForm/orderTypeReagents.html

@@ -120,9 +120,9 @@
 						if(data.state.toLowerCase() == "success") {
 							var res = data.data;
 							if(res) {
-								var linename = res.linename;
-								var linecount = res.linecount;
-								var lineSeName = res.lineSeName;
+								var linename = res.linename;//第一行
+								var linecount = res.linecount;//合并数
+								var lineSeName = res.lineSeName;//第二行
 								if(linename && linecount && lineSeName) {
 									var headLn = linename.length;
 									var newArr1 = [];
@@ -138,38 +138,62 @@
 										width: 150,
 									});
 
-									for(var i = 1; i < headLn - 1; i++) {
-										//colspan即横跨的单元格数，这种情况下不用设置field和width
-										if(linecount[i] > 1) {
-											newArr1.push({
-												title: linename[i],
-												colspan: linecount[i],
+//									for(var i = 1; i < headLn - 1; i++) {
+//										//colspan即横跨的单元格数，这种情况下不用设置field和width
+//										if(linecount[i] > 1) {
+//											newArr1.push({
+//												title: linename[i],
+//												colspan: linecount[i],
+//												align: 'center',
+//											});
+//											var j = 0;
+//											while(j < linecount[i]) {
+//												if(lineSeName[j + i + k].indexOf('_')!=-1){
+//													lineSeName[j + i + k]=lineSeName[j + i + k].split('_')[0]
+//												}
+//												newArr2.push({
+//													field: lineSeName[j + i + k],
+//													title: lineSeName[j + i + k],
+//													align: 'center',
+//												});
+//												var newL = j + i + k + 1;
+//												j++;
+//											}
+//
+//										} else {
+//											if(lineSeName[newL]) {
+//												newArr1.push({
+//													field: lineSeName[newL],
+//													title: linename[i] + "（" + lineSeName[newL] + "）",
+//													align: 'center',
+//													rowspan: 2,
+//												});
+//											}
+//											k++;
+//										}
+//									}
+//									
+									//第一行
+									for( var i=1;i<linename.length-1;i++){
+									 	newArr1.push({
+											title: linename[i],
+											colspan: linecount[i],
+											align: 'center',
+										});
+									 }
+									//第二行
+									$(lineSeName).each(function(i,n){
+										if(i>=1&&i<lineSeName.length-1){
+											if(n.indexOf('_')!=-1){
+													n=n.split('_')[0]
+												}
+											newArr2.push({
+												field: n,
+												title: n,
 												align: 'center',
 											});
-											var j = 0;
-											while(j < linecount[i]) {
-												newArr2.push({
-													field: lineSeName[j + i + k],
-													title: lineSeName[j + i + k],
-													align: 'center',
-												});
-												var newL = j + i + k + 1;
-												j++;
-											}
-
-										} else {
-											if(lineSeName[newL]) {
-												newArr1.push({
-													field: lineSeName[newL],
-													title: linename[i] + "（" + lineSeName[newL] + "）",
-													align: 'center',
-													rowspan: 2,
-												});
-											}
-											k++;
 										}
-
-									}
+									})
 									newArr1.push({
 										field: '总计',
 										title: '总计',

CallCenterWeb.UI/TelCall/CallRecord.html

@@ -661,12 +661,11 @@
 			function TX(val, row) {
 				var html = '';
 				if(row.IsExitWorkOrder == false) {
-					return '<div class="warning" onclick="CL(' + val + ',' + row.CallNumber + ')"><a class="warning">添加工单</a></div>'
+					return '<div class="warning" onclick="CL(\'' + row.CusName + '\',\'' + row.CallNumber + '\',\'' + row.CusDepName + '\',\'' + val + '\')"><a class="warning">添加工单</a></div>'
 				}
 			}
-
-			function CL(id, phone) {
-				top.$("iframe:visible")[0].src = "./WorkOrder/AddWorkOrder.html?id=" + id + "&phone=" + phone;
+			function CL(name, phone,depName,id) {
+				top.$("iframe:visible")[0].src = "./WorkOrder/AddWorkOrder.html?name=" + name + "&phone=" + phone + "&depName=" + depName+ "&id=" + id;
 
 			}
 		</script>

CallCenterWeb.UI/WorkOrder/AddWorkOrder.html

@@ -301,7 +301,7 @@
 						<tr>
 							<th>备注内容:</th>
 							<td colspan="5">
-								<textarea name="" rows="" cols="" id="remark_market"></textarea>
+								<textarea name="" rows="5" cols="" id="remark_market"></textarea>
 							</td>
 						</tr>
 						<tr>

CallCenterWeb.UI/WorkOrder/WorkOrderDispose.html

@@ -130,6 +130,7 @@
 								<input class="form-control" type="text" id="typeclass" placeholder="请选择工单类型" readonly="readonly">
 								<input type="hidden" id="typeclassId" />
 								<div class="addTree treeList">
+									<p class="plasechoce">请选择</p>
 									<ul id="TreeDemo" class="ztree"></ul>
 								</div>
 							</div>

CallCenterWeb.UI/WorkOrder/WorkOrderExpedite.html

@@ -111,6 +111,7 @@
 								<input class="form-control" type="text" id="typeclass" placeholder="请选择工单类型" readonly="readonly">
 								<input type="hidden" id="typeclassId" />
 								<div class="addTree treeList">
+									<p class="plasechoce">请选择</p>
 									<ul id="TreeDemo" class="ztree">
 
 									</ul>

CallCenterWeb.UI/WorkOrder/WorkOrderParty.html

@@ -115,6 +115,7 @@
 								<input class="form-control" type="text" id="typeclass" placeholder="请选择工单类型" readonly="readonly">
 								<input type="hidden" id="typeclassId" />
 								<div class="addTree treeList">
+									<p class="plasechoce">请选择</p>
 									<ul id="TreeDemo" class="ztree">
 
 									</ul>

CallCenterWeb.UI/WorkOrder/WorkOrderSearch.html

@@ -116,6 +116,7 @@
 								<input class="form-control" type="text" id="typeclass" placeholder="请选择工单类型" readonly="readonly">
 								<input type="hidden" id="typeclassId" />
 								<div class="addTree treeList">
+									<p class="plasechoce">请选择</p>
 									<ul id="TreeDemo" class="ztree">
 
 									</ul>

CallCenterWeb.UI/css/WorkOrder/Search.css

@@ -413,3 +413,11 @@ textarea {
 	color:#bababa;
 	
 }
+.plasechoce{
+	margin: 0;
+    padding-left: 10px;
+    padding-top: 5px;
+} 
+.plasechoce:hover{
+	background: #ebebeb;
+} 

CallCenterWeb.UI/js/WorkOrder/AddWorkOrder.js

@@ -1,6 +1,9 @@
 var ns;
  var id=helper.request.queryString("id");
    var phone=helper.request.queryString("phone");
+   var depName=helper.request.queryString("depName");
+   var name=helper.request.queryString("name");
+   
     	var objs={};
     	$.ajax({
     		type:"get",
@@ -25,7 +28,18 @@
     });
        		 if(id){
               	$("#CallID").val(id);
-              	getOrderDetail(id);
+              	$("#tel").val(phone);
+      			$("#tel_market").val(phone);
+      			if(unescape(decodeURI(name))!='null' && unescape(decodeURI(name))!='undefined'){
+      				$("#name_market").val(unescape(decodeURI(name)));
+      				$("#name").val(unescape(decodeURI(name)));
+      			}
+      			if(unescape(decodeURI(depName))!='null' && unescape(decodeURI(depName))!='undefined'){
+	      			$("#testInput1").val(unescape(decodeURI(depName)));
+	      			$("#testInput3").val(unescape(decodeURI(depName)));
+      			}
+      			
+      			
              }
     	$(document).ready(function(){
     		//工单来源
@@ -40,10 +54,14 @@
             getAccount('#feedbackDep');
 //          getAccount('#feedbackDep_market');
   
-  	//编辑器配置
- KindEditor.ready(function(K) {
+  	//编辑器配置 客服部
+ 		KindEditor.ready(function(K) {
                 window.changeEditor = K.create('#feedBackCon');//修改弹出框编辑器
         })
+  	//编辑器配置 市场部 备注
+ 		KindEditor.ready(function(K) {
+                window.marketEditor = K.create('#remark_market');
+        })
             //保存
             
             $('.customerSubmit').click(function(){
@@ -101,31 +119,6 @@
         $('.treeList').mouseleave(function() {
 			$(this).css('display', 'none')
 		})
-        //ids为通话记录列表获取   获取工单详情
-        function getOrderDetail(ids){
-        	$.ajax({
-        		type:"get",
-        		url: huayi.config.callcenter_url +"Callrecords/GetModel",
-        		async:true,
-        		data: {
-                    token: $.cookie("token"),
-                    callid:ids
-                },
-                dataType: "json",
-                success: function (res) {
-                	if(res.state.toLowerCase()=="success"){
-                		$("#tel").val(res.data.mobile);
-              			$("#tel_market").val(res.data.mobile);
-              			$("#name_market").val(res.data.CusName);
-              			$("#name").val(res.data.CusName);
-              			$("#testInput1").val(res.data.CusDepName);
-              			$("#testInput3").val(res.data.CusDepName);
-                	}
-
-                }
-        	});
-        }
-    	
     	//工单状态
     	function getOrderState(){
     		
@@ -316,7 +309,7 @@
 					tel:$('#tel_market').val(),//号码
 					lddep:$('#LDunit_').val(),//来电单位
 					fkdep:$('#FKunit_').val(),//反馈单位
-					fkcont:$('#remark_market').val(),//反馈内容
+					fkcont:encodeURIComponent(marketEditor.html()),//反馈内容
 					callid:$("#CallID").val()
 				},
 				success: function(data) {
@@ -352,6 +345,7 @@
 				$('#testInput3').val('');//来电单位
 				$('#testInput4').val('');//反馈单位
 				$('#remark_market').val('');//备注内容
+				marketEditor.html('');
         	}
         	
         }

CallCenterWeb.UI/js/WorkOrder/WorkOrder.js

@@ -6,6 +6,9 @@
 		initTable();
 		initTables();
 	})
+	$('.plasechoce').click(function(){
+		$(this).parent().siblings('input').val('');
+	})
 	/*高级查询*/
 	$(".gjss").click(function() {
 		$(".t-shade").addClass("cx");