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+var ns;
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+var id = helper.request.queryString("id");
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+var phone = helper.request.queryString("phone");
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+var depName = helper.request.queryString("depName");
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+var CusName = helper.request.queryString("CusName");
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+var objs = {};
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+$.ajax({
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+ type: "get",
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+ url: huayi.config.callcenter_url + "CallInScreen/GetCurrUserDep",
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+ dataType: 'json',
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+ async: true,
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+ data: {
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+ token: $.cookie("token")
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+ },
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+ success: function(data) {
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+ if(data.state.toLowerCase() == 'success') {
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+ if(data.data.groname == '客服组') {
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+ //console.log(data.data.groname)
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+ $('.customerService').show();
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+ ns = 1;
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+ } else {
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+ $('.market').show();
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+ ns = 2;
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+ }
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+ }
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+ }
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+});
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+$(document).ready(function() {
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+ //工单来源
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+ getOrderSource();
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+ //工单类型
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+ getOrderType();
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+ //工单状态
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+ getOrderState();
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+ //来电单位
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+ $('#testInput1').comboSelect();
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+ $('#testInput2').comboSelect();
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+ $('#testInput3').comboSelect();
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+ $('#testInput4').comboSelect();
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+ //编辑器配置 客服部
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+ KindEditor.ready(function(K) {
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+ window.changeEditor = K.create('#feedBackCon'); //修改弹出框编辑器
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+ })
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+ //编辑器配置 市场部 备注
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+ KindEditor.ready(function(K) {
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+ window.marketEditor = K.create('#remark_market');
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+ })
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+ //保存
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+ $('.customerSubmit').click(function() {
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+ saveCustomer();
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+ })
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+ $('.marketSubmit').click(function() {
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+ saveMarket();
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+ })
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+ if(id) {
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+ $("#CallID").val(id);
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+ $("#tel").val(phone);
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+ $("#tel_market").val(phone); //CusName
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+ if(unescape(decodeURI(CusName)) != 'null' && unescape(decodeURI(CusName)) != 'undefined') {
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+ $("#name_market").val(unescape(decodeURI(CusName)));
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+ $("#name").val(unescape(decodeURI(CusName)));
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+ }
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+ if(unescape(decodeURI(depName)) != 'null' && unescape(decodeURI(depName)) != 'undefined') {
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+ $("#testInput1_input").val(unescape(decodeURI(depName)));
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+ $("#testInput3_input").val(unescape(decodeURI(depName)));
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+ BindLDdep($("#testInput1"),$("#testInput2"),$("#testInput3"),$("#testInput4"),unescape(decodeURI(depName)))
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+ }else{
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+ BindLDdep($("#testInput1"),$("#testInput2"),$("#testInput3"),$("#testInput4"),'')
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+ }
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+
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+}else{
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+ BindLDdep($("#testInput1"),$("#testInput2"),$("#testInput3"),$("#testInput4"),'');
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+}
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+})
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+
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+//工单类型
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+function getOrderType() {
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+ $.get(huayi.config.callcenter_url + 'WorkType/GetTreeList', {
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+ "token": $.cookie("token"),
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+ }, function(result) {
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+ result = $.parseJSON(result);
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+ $.fn.zTree.init($("#TreeDemo"), setting3, result.data); //实例化树形图
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+ $.fn.zTree.init($("#TreeDemo_market"), setting3, result.data); //实例化树形图
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+ });
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+}
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+var setting3 = {
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+ data: {
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+ key: {
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+ name: "text"
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+ },
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+ simpleData: {
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+ enable: true,
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+ idKey: "id",
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+ rootPId: 0
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+ }
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+ },
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+ callback: {
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+ onClick: changeTreeClick
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+ }
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+}
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+
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+function changeTreeClick(event, treeId, treeNode) {
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+ if (treeNode.level == 2) {
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+ var chanId = treeNode.id;
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+ var changeName = treeNode.text;
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+ $('#typeclass').val(changeName);
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+ $('#typeclass_market ').val(changeName);
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+ $('#typeclassId').val(chanId);
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+ $('#typeclassId_market').val(chanId);
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+ var pidnode = treeNode.getParentNode();
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+ $('.addTree').hide();
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+ }
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+};
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+
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+$('.down').click(function() {
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+ if($('.treeList').css('display') == 'block') {
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+ $('.treeList').css('display', 'none')
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+ } else {
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+ $('.treeList').css('display', 'block')
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+ }
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+})
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+$('#typeclass').click(function() {
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+ $('.treeList').css('display', 'block')
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+})
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+$('.treeList').mouseleave(function() {
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+ $(this).css('display', 'none')
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+})
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+$('#typeclass_market').click(function() {
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+ $('.treeList_market').css('display', 'block')
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+})
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+$('.treeList_market').mouseleave(function() {
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+ $(this).css('display', 'none')
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+})
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+//工单状态
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+function getOrderState() {
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+ $.ajax({
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+ url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
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+ type: 'get',
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+ async: true,
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+ data: {
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+ flag: 'GDZT',
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+ token: $.cookie("token")
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+ },
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+ dataType: "json",
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+ success: function(res) {
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+ if(res.state == "success") {
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+ //console.log(res.data);
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+ $('<option value="">全部</option>').appendTo($("#State"));
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+ $(res.data).each(function(i, n) {
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+ if(n.F_DictionaryValueId == '472') {
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+ $('<option value="' + n.F_DictionaryValueId + '" selected="selected">' + n.F_Name + '</option>').appendTo($("#State"));
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+ } else {
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+ $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($("#State"));
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+ }
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+ })
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+ //
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+ }
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+
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+ }
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+ })
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+}
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+//工单来源
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+function getOrderSource(obj) {
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+ $.ajax({
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+ type: "get",
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+ url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
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+ dataType: 'json',
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+ async: true,
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+ data: {
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+ token: $.cookie("token"),
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+ flag: "GDLY"
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+ },
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+ success: function(data) {
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+ var Count = data.data;
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+ $('<option value="">全部</option>').appendTo($("#DicValueList"));
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+ $(Count).each(function(i, n) {
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+ if(n.F_DictionaryValueId == "468") {
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+ $('<option value="' + n.F_DictionaryValueId + '" selected="selected">' + n.F_Name + '</option>').appendTo($("#DicValueList"));
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+ $('<option value="' + n.F_DictionaryValueId + '" selected="selected">' + n.F_Name + '</option>').appendTo($("#DicValueList_market"));
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+ } else {
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+ $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($("#DicValueList"));
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+ $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($("#DicValueList_market"));
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+ }
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+
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+ })
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+ }
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+ });
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+}
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+
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+function BindLDdep(obj1,obj2,obj3,obj4,res1) {
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+ $.ajax({
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+ type: "get",
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+ url: huayi.config.callcenter_url + "Customer/BindLDdep",
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+ dataType: 'json',
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+ async: true,
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+ data: {
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+// keypara: str,
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+ token: $.cookie("token")
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+ },
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+ success: function(data) {
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+ var Count = data.data.dep;
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+ var html = '',html2 = '';
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+ if(res1){
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+ $("<option value='" + res1 + "' selected>" + res1 + "</option>").appendTo(obj1);
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+ $("<option value='" + res1 + "' selected>" + res1 + "</option>").appendTo(obj3);
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+ }
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+ $(Count).each(function(i, n) {
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+ html = "<option value='" + n + "'>" + n + "</option>";
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+ if(n!==res1){
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+ html2 = "<option value='" + n + "'>" + n + "</option>";
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+ }
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+ $(html2).appendTo(obj1);
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+ $(html2).appendTo(obj3);
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+ $(html).appendTo(obj2);
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+ $(html).appendTo(obj4);
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+ });
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+ obj1.comboSelect();
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+ obj2.comboSelect();
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+ obj3.comboSelect();
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+ obj4.comboSelect();
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+ }
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+ });
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+ };
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+//客服部保存
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+function saveCustomer() {
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+ if($('#name').val() == '') {
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+ layer.confirm('请输入姓名！', {
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+ icon: 2,
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if($('#tel').val() == '') {
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+ layer.confirm('请输入电话！', {
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+ icon: 2,
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if($.trim($('#testInput1_input').val()) == '') {
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+ layer.confirm('请选择来电单位！', {
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+ icon: 2,
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if($.trim($('#testInput2_input').val()) == '') {
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+ layer.confirm('请选择反馈单位！', {
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+ icon: 2,
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if($('#DicValueList').val() == '') {
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+ layer.confirm('请选择工单来源！', {
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+ icon: 2,
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if($('#State').val() == '') {
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+ layer.confirm('请选择工单状态！', {
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+ icon: 2,
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ if($('#typeclassId').val() == '') {
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+ layer.confirm('请选择工单类型！', {
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+ icon: 2,
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+ btn: ['确定']
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+ });
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+ return;
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+ }
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+ $.ajax({
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+ type: "post",
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+ url: huayi.config.callcenter_url + "CallInScreen/AddWorkOrder",
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+ dataType: 'json',
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+ async: true,
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+ beforeSend: function() { //触发ajax请求开始时执行
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+ $('.customerSubmit').attr("disabled", true);
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+ $('.customerSubmit').text('保存中...');
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+ },
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+ data: {
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+ token: $.cookie("token"),
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+ callCustomer: $('#name').val(), //姓名
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+ tel: $('#tel').val(), //号码
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+ lddep: $('#testInput1_input').val(), //来电单位
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+ fkdep: $('#testInput2_input').val(), //反馈单位
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+ gdly: $('#DicValueList').val(), //工单来源
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+ gdlx: $('#typeclassId').val(), //工单类型id
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+ gdzt: $('#State').val(), //工单状态id
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+ province: $("#Province").val(),
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+ fkcont: helper.HtmlUtil.htmlEncodeByRegExp(changeEditor.html()), //反馈内容
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+ sendmsg: $('#express').val(), //快递信息
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+ note1: $('#remark1').val(), //备注一
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+ note2: $('#remark2').val(), //备注二
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+ note3: $('#remark3').val(), //备注三
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+ callid: $("#CallID").val()
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+ },
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+ success: function(data) {
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+ if(data.state.toLowerCase() == 'success') {
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+ if (id) {
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+ console.log(parent.layer.getFrameIndex);
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+ var index = parent.layer.getFrameIndex(window.name); //先得到当前iframe层的索引
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+ parent.layer.close(index); //再执行关闭
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+ parent.$('#list').bootstrapTable('refresh');
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+ var savemsgs = '保存成功';
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309
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+ clear();
|
|
|
310
|
+ $('.customerSubmit').attr("disabled", false);
|
|
|
311
|
+ $('.customerSubmit').text('保存');
|
|
|
312
|
+ parent.layer.msg(savemsgs);
|
|
|
313
|
+ }else{
|
|
|
314
|
+ layer.msg("保存成功！");
|
|
|
315
|
+ clear();
|
|
|
316
|
+ $('.customerSubmit').attr("disabled", false);
|
|
|
317
|
+ $('.customerSubmit').text('保存');
|
|
|
318
|
+ }
|
|
|
319
|
+
|
|
|
320
|
+ }
|
|
|
321
|
+ }
|
|
|
322
|
+ });
|
|
|
323
|
+
|
|
|
324
|
+}
|
|
|
325
|
+// 市场部保存
|
|
|
326
|
+function saveMarket() {
|
|
|
327
|
+ if($('#name_market').val() == '') {
|
|
|
328
|
+ layer.confirm('请输入姓名！', {
|
|
|
329
|
+ icon: 2,
|
|
|
330
|
+ btn: ['确定']
|
|
|
331
|
+ });
|
|
|
332
|
+ return;
|
|
|
333
|
+ }
|
|
|
334
|
+ if($('#tel_market').val() == '') {
|
|
|
335
|
+ layer.confirm('请输入电话！', {
|
|
|
336
|
+ icon: 2,
|
|
|
337
|
+ btn: ['确定']
|
|
|
338
|
+ });
|
|
|
339
|
+ return;
|
|
|
340
|
+ }
|
|
|
341
|
+ if($.trim($('#testInput3_input').val()) == '') {
|
|
|
342
|
+ layer.confirm('请选择来电单位！', {
|
|
|
343
|
+ icon: 2,
|
|
|
344
|
+ btn: ['确定']
|
|
|
345
|
+ });
|
|
|
346
|
+ return;
|
|
|
347
|
+ }
|
|
|
348
|
+ if($.trim($('#testInput4_input').val()) == '') {
|
|
|
349
|
+ layer.confirm('请选择反馈单位！', {
|
|
|
350
|
+ icon: 2,
|
|
|
351
|
+ btn: ['确定']
|
|
|
352
|
+ });
|
|
|
353
|
+ return;
|
|
|
354
|
+ }
|
|
|
355
|
+ if($('#DicValueList_market').val() == '') {
|
|
|
356
|
+ layer.confirm('请选择工单来源！', {
|
|
|
357
|
+ icon: 2,
|
|
|
358
|
+ btn: ['确定']
|
|
|
359
|
+ });
|
|
|
360
|
+ return;
|
|
|
361
|
+ }
|
|
|
362
|
+ if($('#typeclassId_market').val() == '') {
|
|
|
363
|
+ layer.confirm('请选择工单类型！', {
|
|
|
364
|
+ icon: 2,
|
|
|
365
|
+ btn: ['确定']
|
|
|
366
|
+ });
|
|
|
367
|
+ return;
|
|
|
368
|
+ }
|
|
|
369
|
+ $.ajax({
|
|
|
370
|
+ type: "post",
|
|
|
371
|
+ url: huayi.config.callcenter_url + "CallInScreen/AddWorkOrder",
|
|
|
372
|
+ dataType: 'json',
|
|
|
373
|
+ async: true,
|
|
|
374
|
+ beforeSend: function() { //触发ajax请求开始时执行
|
|
|
375
|
+ $('.marketSubmit').attr("disabled", true);
|
|
|
376
|
+ $('.marketSubmit').text('保存中...');
|
|
|
377
|
+ },
|
|
|
378
|
+ data: {
|
|
|
379
|
+ token: $.cookie("token"),
|
|
|
380
|
+ callCustomer: $('#name_market').val(), //姓名
|
|
|
381
|
+ tel: $('#tel_market').val(), //号码
|
|
|
382
|
+ lddep: $('#testInput3_input').val(), //来电单位
|
|
|
383
|
+ fkdep: $('#testInput4_input').val(), //反馈单位
|
|
|
384
|
+ gdly: $('#DicValueList_market').val(), //工单来源
|
|
|
385
|
+ gdlx: $('#typeclassId_market').val(), //工单类型id
|
|
|
386
|
+ fkcont: helper.HtmlUtil.htmlEncodeByRegExp(marketEditor.html()), //反馈内容
|
|
|
387
|
+ callid: $("#CallID").val()
|
|
|
388
|
+ },
|
|
|
389
|
+ success: function(data) {
|
|
|
390
|
+ if(data.state.toLowerCase() == 'success') {
|
|
|
391
|
+ layer.msg("保存成功！");
|
|
|
392
|
+ clear();
|
|
|
393
|
+ $('.marketSubmit').attr("disabled", false);
|
|
|
394
|
+ $('.marketSubmit').text('保存');
|
|
|
395
|
+ }
|
|
|
396
|
+ }
|
|
|
397
|
+ });
|
|
|
398
|
+
|
|
|
399
|
+}
|
|
|
400
|
+
|
|
|
401
|
+function clear() {
|
|
|
402
|
+ if(ns == 1) {
|
|
|
403
|
+ $('#name').val('');
|
|
|
404
|
+ $('#tel').val(''); //号码
|
|
|
405
|
+ $('#testInput1_input').val(''); //来电单位
|
|
|
406
|
+ $('#testInput2_input').val(''); //反馈单位
|
|
|
407
|
+ $('#orderSource').val(''); //工单来源
|
|
|
408
|
+ $('#typeclassId').val(''); //工单类型id
|
|
|
409
|
+ $('#State').val(''); //工单状态id
|
|
|
410
|
+ $('#feedBackCon').val(''); //反馈内容
|
|
|
411
|
+ $('#express').val(''); //快递信息
|
|
|
412
|
+ $('#remark1').val(''); //备注一
|
|
|
413
|
+ $('#remark2').val(''); //备注二
|
|
|
414
|
+ $('#remark3').val(''); //备注三
|
|
|
415
|
+ $('#typeclass').val('');
|
|
|
416
|
+ changeEditor.html('');
|
|
|
417
|
+ } else {
|
|
|
418
|
+ $('#name_market').val('');
|
|
|
419
|
+ $('#tel_market').val(''); //号码
|
|
|
420
|
+ $('#testInput3_input').val(''); //来电单位
|
|
|
421
|
+ $('#testInput4_input').val(''); //反馈单位
|
|
|
422
|
+ $('#remark_market').val(''); //备注内容
|
|
|
423
|
+ marketEditor.html('');
|
|
|
424
|
+ }
|
|
|
425
|
+
|
|
|
426
|
+}
|
