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通话记录，来电弹屏，外呼信息内增加 一列 处理方式

fanlongfei 7 lat temu
rodzic
d917f2ecac
commit
cffcb5e8ce
5 zmienionych plików z 1243 dodań i 1162 usunięć
Widok podzielony Pokaż statystyki zmian
  1. 32 1
      CallCenterWeb.UI/TelCall/CallRecord.html
  2. 1156 1134
      CallCenterWeb.UI/callScreen/call.js
  3. 15 16
      CallCenterWeb.UI/callScreen/callScreen.html
  4. 1 0
      CallCenterWeb.UI/index.html
  5. 39 11
      CallCenterWeb.UI/js/index.js

+ 32 - 1
CallCenterWeb.UI/TelCall/CallRecord.html
Wyświetl plik 

@@ -328,6 +328,7 @@
328 328 
 							<th data-field="CusName" data-align="center">客户姓名</th>
329 329 
 							<th data-field="CallNumber" data-align="center">电话号码</th>
330 330 
 							<th data-field="FilePath" data-formatter="setCode" data-align="center">录音</th>
331 
+							<th data-field="DealType" data-formatter="formatterDealType" data-align="center">处理方式</th>
331 332 
 							<th data-field="CallType" data-formatter="callType" data-align="center">呼叫方向</th>
332 333 
 							<th data-field="F_SeartGroup" data-align="center">部门</th>
333 334 
 							<th data-field="CallState" data-formatter="states" data-align="center">呼叫状态</th>
 
@@ -521,7 +522,37 @@
521 522 
 					}
522 523 
 				});
523 524 
 			}
524 
-
525 
+
526 
+			//格式化处理方式
527 
+			function formatterDealType(val, row){
528 
+				//处理方式0:IVR处理1骚扰电话2自助服务3转值班电话4留言5呼损6人工处理
529 
+				var str = '-';
530 
+				switch (val){
531 
+					case 0:
532 
+							str = 'IVR处理';
533 
+						break;
534 
+					case 1:
535 
+							str = '骚扰电话';
536 
+						break;
537 
+					case 2:
538 
+							str = '自助服务';
539 
+						break;
540 
+					case 3:
541 
+							str = '转值班电话';
542 
+						break;
543 
+					case 4:
544 
+							str = '留言';
545 
+						break;
546 
+					case 5:
547 
+							str = '呼损';
548 
+						break;
549 
+					case 6:
550 
+							str = '人工处理';
551 
+						break;
552 
+				}
553 
+				return str;
554 
+			}
555 
+
525 556 
 			//音频
526 557 
 			function setCode(val) {
527 558 
 				if(val) {

Plik diff jest za duży
+ 1156 - 1134
CallCenterWeb.UI/callScreen/call.js


+ 15 - 16
CallCenterWeb.UI/callScreen/callScreen.html
Wyświetl plik 

@@ -174,9 +174,11 @@
174 174 
 				vertical-align: middle;
175 175 
 				margin-right: 5px;
176 176 
 			}
177 
-			#citySel{
177 
+
178 
+			#citySel {
178 179 
 				width: 100%;
179 180 
 			}
181 
+
180 182 
 			.bianji.edi {
181 183 
 				background: url(./../img/xgai.png) no-repeat;
182 184 
 			}
 
@@ -314,7 +316,7 @@
314 316 
 				width: 100%;
315 317 
 				display: none;
316 318 
 				height: 200px;
317 
-    overflow-y: auto;
319 
+				overflow-y: auto;
318 320 
 			}
319 321
320 322 
 			.testInput-list li {
 
@@ -327,17 +329,17 @@
327 329 
 				color: #fff;
328 330 
 			}
329 331
330 
-			#testInput_
331 
-			{
332 
+			#testInput_ {
332 333 
 				outline: none;
333 334 
 				border: 1px solid #ccc;
334 335 
 				padding-left: 10px;
335 336 
 				outline-color: #fff;
336 337 
 			}
337 
-			.e43{
338 
+
339 
+			.e43 {
338 340 
 				color: #e43926;
339 341 
 			}
340 
-		</style>
342 
+		</style>
341 343 
 	</head>
342 344
343 345 
 	<body class="gray-bg">
 
@@ -425,13 +427,12 @@
425 427 
 								<input id="testInput1" type="text" style="width:100%;" style="display: none;" />
426 428 
 								<ul class="testInput-list">
427 429 
 									<li></li>
428 
-								</ul
429 
-							</td>
430 
+								</ul </td>
430 431 
 						</tr>
431 432 
 						<tr>
432 433 
 							<th>联系电话：</th>
433 434 
 							<td><input type="text" value="" class="ldtel1" /></td>
434 
-							<input type="hidden" id="fkdep"/>
435 
+							<input type="hidden" id="fkdep" />
435 436 
 						</tr>
436 437 
 						<!--<tr>
437 438 
                     <th>联系电话2：</th>
 
@@ -452,8 +453,7 @@
452 453 
 								<input id="testInput2" type="text" style="width:100%;" />
453 454 
 								<ul class="testInput-list">
454 455 
 									<li></li>
455 
-								</ul
456 
-							</td>
456 
+								</ul </td>
457 457 
 						</tr>
458 458 
 						<tr>
459 459 
 							<th>来电时间：</th>
 
@@ -488,6 +488,7 @@
488 488 
 												<th data-field="CallNumber">电话号码</th>
489 489 
 												<th data-field="CallState" data-formatter="GetCallState">呼叫状态</th>
490 490 
 												<!--<th data-field="IsDeal" data-formatter="GetDealState">是否处理</th>-->
491 
+												<th data-field="DealType" data-formatter="formatterDealType" data-align="center">处理方式</th>
491 492 
 												<th data-field="UserCode">坐席工号</th>
492 493 
 												<th data-field="UserName">坐席姓名</th>
493 494 
 												<th data-field="BeginTime">开始时间</th>
 
@@ -525,7 +526,7 @@
525 526 
 												<th data-field="CustomerTel" data-align="center">客户电话</th>
526 527 
 												<th data-field="CreateTime" data-align="center">创建时间</th>
527 528 
 												<th data-field="CreateUserNameRel" data-align="center">受理人</th>
528 
-												<th data-field="Detail" data-align="center" data-formatter="Detail" >反馈内容及处理结果</th>
529 
+												<th data-field="Detail" data-align="center" data-formatter="Detail">反馈内容及处理结果</th>
529 530 
 												<!--<th data-field="Files" data-align="center" data-formatter="Detail">快递信息</th>
530 531 
 												<th data-field="County" data-align="center" data-formatter="Detail">备注一</th>
531 532 
 												<th data-field="Province" data-align="center" data-formatter="Detail">备注二</th>
 
@@ -654,7 +655,7 @@
654 655 
                                     <select name="" class="form-control" id="DicValueList" style="width: 100%;">
655 656 
                                     </select>
656 657 
                                 </span>
657 
-										<span class="col-sm-1" >
658 
+										<span class="col-sm-1">
658 659 
                                     工单类型:
659 660 
                                 </span>
660 661 
 										<span class="col-sm-3">
 
@@ -743,13 +744,11 @@
743 744 
 		<script src="./../js/plugins/datapicker/bootstrap-datepicker.js"></script>
744 745 
 		<script src="./../css/laydate/laydate.js"></script>
745 746 
 		<script src="../js/kindeditor/kindeditor.js"></script>
746 
-	<script src="../js/kindeditor/lang/zh_CN.js"></script>
747 
+		<script src="../js/kindeditor/lang/zh_CN.js"></script>
747 748 
 		<script src="./../js/jquery.select.js"></script>
748 749 
 		<script src="select.js"></script>
749 750 
 		<script src="./../js/main.js?v=1.5"></script>
750 751 
 		<script src="call.js"></script>
751 
-		<script>
752 
-		</script>
753 752 
 	</body>
754 753
755 754 
 </html>

+ 1 - 0
CallCenterWeb.UI/index.html
Wyświetl plik 

@@ -1093,6 +1093,7 @@
1093 1093 
                                             <th data-field="F_CustomerName">客户姓名</th>
1094 1094 
                                             <th data-field="CallNumber" data-formatter="view">电话号码</th>
1095 1095 
                                             <th data-field="CallState" data-formatter="GetCallState">呼叫状态</th>
1096 
+                                            <th data-field="DealType" data-formatter="formatterDealType" data-align="center">处理方式</th>
1096 1097 
                                             <!--<th data-field="IsDeal" data-formatter="GetDealState">是否处理</th>-->
1097 1098 
                                             <th data-field="UserCode">坐席工号</th>
1098 1099 
                                             <th data-field="UserName">坐席姓名</th>

+ 39 - 11
CallCenterWeb.UI/js/index.js
Wyświetl plik 

@@ -873,7 +873,7 @@ function loadWH() {
873 873 
 		case '1':
874 874 
 			var obj = $(".phonediv").eq(1);
875 875 
 			obj.show();
876 
-			getDepts();//获取部门下拉
876 
+			getDepts(); //获取部门下拉
877 877
878 878 
 			var table = obj.find(".phonelist");
879 879 
 			table.bootstrapTable('destroy');
 
@@ -954,17 +954,45 @@ function loadWH() {
954 954 
 			break;
955 955 
 	}
956 956 
 }
957 
-
957 
+//格式化最近电话处理方式
958 
+function formatterDealType(val, row) {
959 
+	//处理方式0:IVR处理1骚扰电话2自助服务3转值班电话4留言5呼损6人工处理
960 
+	var str = '-';
961 
+	switch(val) {
962 
+		case 0:
963 
+			str = 'IVR处理';
964 
+			break;
965 
+		case 1:
966 
+			str = '骚扰电话';
967 
+			break;
968 
+		case 2:
969 
+			str = '自助服务';
970 
+			break;
971 
+		case 3:
972 
+			str = '转值班电话';
973 
+			break;
974 
+		case 4:
975 
+			str = '留言';
976 
+			break;
977 
+		case 5:
978 
+			str = '呼损';
979 
+			break;
980 
+		case 6:
981 
+			str = '人工处理';
982 
+			break;
983 
+	}
984 
+	return str;
985 
+}
958 986 
 //获取外呼公司电话下 部门下拉
959 987 
 function getDepts() {
960 988 
 	$.getJSON(huayi.config.callcenter_url + "SeatGroup/GetList", {
961 
-			token: $.cookie("token"),
962 
-	},function(data){
963 
-		if(data.rows && data.rows.length > 0){
989 
+		token: $.cookie("token"),
990 
+	}, function(data) {
991 
+		if(data.rows && data.rows.length > 0) {
964 992 
 			$('#s_department').html('');
965 993 
 			$('#s_department').append('<option value="">请选择</option>');
966 
-			$.each(data.rows, function(i,v) {
967 
-				$('<option value="'+ v.F_ZXZID +'">'+ v.F_ZXZName +'</option>').appendTo($('#s_department'));
994 
+			$.each(data.rows, function(i, v) {
995 
+				$('<option value="' + v.F_ZXZID + '">' + v.F_ZXZName + '</option>').appendTo($('#s_department'));
968 996 
 			});
969 997 
 		}
970 998 
 	});
 
@@ -984,7 +1012,7 @@ function call(val) {
984 1012 
 }
985 1013
986 1014 
 function logout() {
987 
-	if(!$('.Logout').hasClass('active')){
1015 
+	if(!$('.Logout').hasClass('active')) {
988 1016 
 		$.ajax({
989 1017 
 			url: huayi.config.callcenter_url + "Login/Logout",
990 1018 
 			data: {
 
@@ -997,10 +1025,10 @@ function logout() {
997 1025 
 				}
998 1026 
 			}
999 1027 
 		});
1000 
-	}else{
1001 
-		 layer.msg("退出失败！");
1028 
+	} else {
1029 
+		layer.msg("退出失败！");
1002 1030 
 	}
1003 
-
1031 
+
1004 1032 
 }
1005 1033
1006 1034 
 //加载左侧导航菜单